121 Reviews For Bed Bath & Beyond Inc Headquarters & Corporate Office

Customer service

I want to let you know what a superior job your store in Greenwood, Indiana is doing. I shop quite often and have never been dissatisfied. I'm greeted, asked if I need to find something in particular and I leave the store pleased. I worked in customer service for a few years and the job is NOT easy. With that I would like to say your employees in Greenwood give a positive look on your corporation.

Excellent!

Website it awesome. Very easy to navigate. Product was delivered promptly. I am extremely satisfied and will shop the online store again!

Love BB&B

I love Bed,Bath, and Beyond!!! They always have very nice stuff and the staff is always great!!!

Horrible management

The manager on duty should be on a farm corralling cattle Horrible social skills Took me two hours to get one item I came in for because of the incompetence and got in line at the back of the line three times because staff didn't handle customer service properly Hate this store!

Based on my experiences with the Manhasset, NY and the Westbury, NY store I highly recommend Bed,Bath, and Beyond. Not only are your prices highly competitive with other stores and online outlets, I have been extremely pleased with an extraordinary level of customer customer. In particular regarding replacing or refunding/crediting for products that do not hold-up, or function as advertised. Having confidence that the company that sells me a product, will stand by the product, is far more valuable to me than saying a few pennies with another retailer.

sweepstakes

Entering your sweepstakes is harder to enter than enrolling in the ACA. It just won't accept correct & complete info.

shopping carts

My car was hit by one of your carts in another parking lot. I called spoke to a bunch of people only to find out, it's not your fault because it didn't happen in your lot. REALLY!!!!!! It wasn't my fault it's your cart I WILL NEVER SHOP THERE AGAIN!!!!

I have been trying to get a hold of a district manager here in phoenix,az.. I was at the stire at desert sky mall, i sampled the spearmint lipgloss with the lil sample spatula stick, and the next day i woke up with a cold sore.. i called the store asked to speak to the manager, the manager didn't even care about my situation i asked her for her district managers name and number and she said oh i don't have it!!! she was very unprofessional. i went back a couple days later and the same tube of spearmint gloss was still there for sampling.... i am very appalled no one has cared enough on how disqusting this cold sore has spread. i would like a district manager to get ahold of me i have left my number.. i would be more than happy to put up the picture of this ugly cold sore and let the customers know how UN-sanitary this store really is... so DOnot use the samples there because obviously the employees donot clean or wash their hands.. i am very up set at this company, this year none of my friends will be getting their usual perfumes,lotions etc!!! from me or at least from this company....you have LOST A VERY FAITHFUL CUSTOMER.

payroll checks

My son worked for your East Northport NY store in 2011. He had 2 payroll checks that he never cashed. We have sent several letters to your corporate office, and he has returned to the store numerous times and has still not received the monies that are owed to him. I have called your corporate office and get NO ONE on the phone. Give my son the money that he is owed!!!!!!!!!! It is no wonder that he quit working for your company

Disrespectful to Customers

I was in the store in Long Beach New York with my 84 year old mother. She had one item. We waited in line. There was no one behind us. Just as we reached the cashier, the front-of-store manager Malik told us he was closing the cashier and we should go to another cashier -- all the other cashiers had lines so we would have waited again. I suggested he close the line after us (again, no people behind us) and he refused. I have never seen such disrespect to customers or to seniors. I'll never set foot in a Bed Bath & Beyond store again.

Could not have been better!

I had a excellent experience at the BBB on Chenal Pkwy in Little Rock Arkansas last evening. The staff could not have been more helpful or friendly. They took good care of me. Kudo's Little Rock!

Bath Towels

I contacted your Southtown Store in Bloomington, MN today. I asked about your Suite - Micro-Cotton towels and they were very professional and informative. I then asked if there are ales and they said coupons only.... The only way to get them was "on line"... I explained I have a Mac Pro, but not a printer. I asked if gave them the code at the store would they extend the discount to me. They said they could not do that nor would they have a copy of the coupon at the check out area if I gave them the information. That is really too bad, as a Grandmother, anxious to spend money on towels for a Granddaughter I feel "out of the loop"! Think about plan "B"! I do get your mailings but would appreciate better communication! Thanks for reading my comments!

Debit card was used illegally

I am a victim of fraud as someone got a hold of my card info and used it on your website for a purchase of $142.51 on 04/17/2013 and now my account is charged for something I didnt authorize or purchase as I haved even been on your website to look or in one of your stores in the past several months. I want a credit from you for a purchase that I didn't make.

Substandard Customer Service & Refund Procedures

I returned merchandise via mail to Bed, Bath & Beyond. 26 business days later the refund check HAS NOT BEEN PROCESSED! I have spoken to numerous customer service representatives. No one can help. They can only say that it takes 3 - 4 weeks to process the check. It has been longer than 5 weeks! I get different info from different reps. A manager was to call me today, but when I did not hear from him, I called. It is his day off. Another broken promise. And on and on! My house is filled with BB & B merchandise, but once I get my refund check, that will be the end of a very long relationship - and I will spread my opinion every time the name BB & B comes up.

First & last time ordering online

There is no doubt there is fraud. I made an online purchase on their 'secure' website with my credit card. Today, 5 days later, I receive an email instructing me to call customer service and verify my order information so that they can release it for process. I was asked all this secure information over the phone by someone in a call center! Never again!!!! I just had my debit card information stolen via Walmart online. Won't ever make online purchase with debit card again either. In addition, they'll telling me that my 3-8 day shipping should arrive by April 1st!

FRAUD ALERT!!!!

Last night while I was sleeping, my debit card was charged $665.52. BBB was of no help to this situation and as I have researched, this has happened to A LOT of people and they are doing nothing about it!!! It shows on your statement as store #651 in New Jersey and when I called BBB's customer service number I was told this was an online store.

Not shopping BBB anymore

For years I have purchased Commonwealth Soap and Toiletries Egyptian Cotton Linen Water. I went to both stores in Plano, Texas today (about $3 in gasoline) and they are now carrying something called "egyptian cotton" linen water but it is NOT the scent I have purchased for years. SO: I'm done going into BBB. I can buy what I need at other stores. Rating is "0", but you don't offer that.

Thanks to Mike from Metairie, Louisiana

Recently I found myself in the position of urgently needing to get a receipt from a Bed Bath and Beyond store from 8 months ago. We had initially selected our items for my son's college locally, but went to pick them up in Metairie, Louisiana. Many, many thanks to the Manager, Mike, from Metairie, who went above and beyond to help me, sorting through months of receipts, carefully calling back repeatedly to make sure I had what I needed, and so forth...and oh, by the way? Everything we got through the pick and pack was great, the process worked well, and we COULD NOT BE HAPPIER!!!

FYI: rebates ads seems fraudulent

Don't necessarily trust they're rebates advertised. I sent in a valid rebate receipt, UPC, and correct product purchased amount. The clerk said i qualified as did the big advertisement. The rebate e-mail replied I was denied for wrong UPC and not enough purchased. I know they're wrong, although not a big deal in my life, a fake promotion could mean big business during the holiday season!

fraud

watch out the totowa, nj cleaned out our bank account. This has been happening since last year and BBB and obviously taking no action to prevent it. $5000. charged on a card that I have in my possession.

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