BJ's Wholesale Club, Inc. Corporate Office | Headquarters Contact Phone Number & Address

Nafiza

4/15/12

My husband and I was going into a BJ store with a walmart shopping cart that was right infront of the BJ door, The door monitor said we cannot take that cart in.I said to him can i have the BJ cart that was sitting by the vending machine with garbage in it and he said no. I said why not he said i can get a manager for you if you want but you are not allow to have that cart. The customer service at BJ at the Valley Stream store is the worst. You have your employee telling customer and have cart collecting trash verses having a customer use the cart where the would spend atleast $200-$400.

Ms. Stokes	2/2/12
I am a member of the East Point Georgia location. I have ordered several cakes from the bakery department. Everytime I have Martin has been the person to assist me. He is always so helpful. He makes sure I get exactly what I need. He should be rewarded for giving such great customer service. He should also share his secret with some of his co workers.

Olivia Carter

2/2/12

(1) Why are the 2 BJs I shop at (Bowie & Cap. Heights) mainly stocking extra large eggs? The only large eggs are 18 ct. expensive eggs. I bake and was always able to get the 5 doz flats of eggs. Are you planning to restock the 5 doz eggs? (2)The Berkley & Jensen cooking spray recently purchased (in the last couple of months) has changed. It is certainly not "non-spray." You have changed the formula so that no matter how much I spray, the items stick. I will never buy it again. I always told everyone to buy it in the future and that they should not spend extra money buying Pam. Now I'm telling anyone and everyone that this cooking spray is the worst thing ever. You have to continue quality items in order to keep customers...not change to inferior products. You make it very hard for us to be loyal customers.

Dennis aka ringman

1/29/12

Ring Man. Just wanted to inform other consumers of BJ'S lack of training in all of thier jewerly departments. They never have an employee in the department if you want to make a purchase. Whomever they can drum up to help you, that is who you have to guide you with your purchase. I spent two thousand dollars on an engagement set for my "bride to be" and the sales rep never gave us a certificate of appraisal for insurance purposes. We were not aware of this benefit at the time. We had to get the ring sized at a jeweler and he informed us that the validation card that comes with the ring was not the right card for our ring. This card comes with the ring so that you have an accurate description of all the details about the rings make up. The sales rep just put the ring set in just any box because she was not aware of any of the details concerning what to do when handling a sale. Making matters worse is when a consumer tries to get help with the errors made. I was informed to go back to the store where the ring was purchased. There wasn't anyone that could even begin to know how to resolve my problem. They also explained to me that BJ'S is "not a jewelry store". This is my hope. Can someone in the corporate offices come up with a simple plan on training personnel specifically to handle all jewelry sales even though BJ'S is "not a jewelry store".

mustang mike

12/21/11

I talked to a nice lady at BJ.s corporate offices, I wish the morons at the Fredericksburg, Va. store were half as intelligent. You go to them with a problem or an inconvenience and they could care less. The store manager by the name of Everett makes you feel he is doing you a favor letting you shopping their. All I can assume is he is on commission and money is coming out of his pocket if they take back any returns. I hear great things about Costco, which is 150 yards down the road. Perhaps they will realize this and find a manager worthy of their store.

Stephen

12/21/11

I would not reccomend buying anything from BJ's.com I ordered a treadmill 2 days before thanksgiving as part of their Black Friday promotion. I can honestly say this was and still is the transaction from hell. When I ordered this Pro-Form treadmill the site said delivery in 3-5 days. When it didn't arrive in two weeks I called back and was told oh the tracking # states it should arrive today. I called UPS frieght and was told they couldn't deliver it because my home phone was was never provided to them. It finally arrived almost three weeks after the order was placed. Now the bonus treadmill mat never arrived after dealing with no less than 7 people including 2 supervisor's the matt is still MIA and they told me today I can expect it in 7-10 bussiness days which would be great if Christmas was in July. I was told yesterday that that they would overnight it for delivery by Saturday. This was an obvious attempt to promise me something in order to end the phone call. They even want to make excuses about how its unreasonable for me to hold them accountable for something they didn't ship. I on the other hand feel it's completely reasonable to expect delivery on before Christmas for something ordered from a Black Friday add a day before Thanksgiving. I would never order anything else from BJ's online again as this was the biggest excersise in aggrivation that I have ever dealt with an online company. Save your money and deal with a company that sets out to deliver on the promises they make and not BJ's online who's only claim to fame that I can see is succesfully blowing smoke up your ass!!

connie

12/5/11

I purchased a Vizio 42 inch 3D tv on Sept 11. Before buying, I asked if the item went on sale, if the new price would be honored. I was told to hang onto the receipt. I asked would that be for a limited amount of time? And still I was told to hold onto the receipt. So I did buy this from you. Now this tv is on sale for $70. off with an instant rebate.

I called customer service and was told it would be up to the manager of the store whether under these special circumstances if I could ge a refund. The person called the store and the manager said, with a long drawn out reply, that I could return an item within 7 days and purchase it for the discount.

I then asked for a supervisor. She gave me quite a lecture on how no store would honor something like that and basically treated me like a child.

I have always enjoyed my Bj's membership until now. I have found the employees of my local BJ's to always be kind and friendly. I even invited a friend to join me a few times, and she has a membership now too.

Obviously my rewards membership is pretty worthless. I thought I was supposed to get extra help? I also am floored by the way I was talked down to.

I'm seriously considering going elsewhere to shop. I do have a Costco membership too. This same tv was on sale for $100. less there and they have that wonderful extra year warranty.

JOHN D.

11/18/11

ON NOVEMBER 18, AT APROX 11 AM, MY WIFE LOST HER DROID X CELL PHONE IN THE BJ'S WHOLESALE CLUB IN LEVITTOWN NY. LUCKILY, WE HAD INSTALLED THE PHONE APP "FIND MY DROID", OR SO I THOUGHT. MY WIFE WENT TO THE COURTESY DESK, REPORTED THE LOSS, AND GAVE OUR HOME NUMBER, AND MY CELL NUMBER. WE TRIED FOR HOURS TO GPS THE PHONE, AND CALLED VERIZON. I WAS TOLD THAT THE PERSON WHO FOUND IT PROBABLY REMOVED THE BATTERY OR SHUT THE PHONE OFF. AFTER A FEW HOURS, I DECIDED TO TEXT THE PHONE, OFFERING A
$ 100.00 REWARD FOR IT'S RETURN. ONLY AFTER DOING THIS, WAS I CONTACTED BY AN EMPLOYEE OF THIS BJ'S, WHO STATED THAT WE COULD ASK FOR HIM AT THE COURTESY DESK, AND HE WOULD RETURN THE PHONE AND COLLECT HIS REWARD. SO, NOW I KNOW THAT IF I HADN'T OFFERED THE REWARD, THE EMPLOYEE OF BJ'S WOULD HAVE NEVER RETURNED THE PHONE, OR TURNED IT IN. WHILE THE PHONE WAS MISSING, THE INTERNET WAS ACCESSED THRU THE PHONE. NEEDLESS TO SAY, I WILL BE CONTACTING THE CORPORATE OFFICE, AND FILING A CONSUMER COMPLAINT. I AM ALSO CONSIDERING FILING A POLICE REPORT.

NeseCat	11/18/11
This company customers service is crappy. I bought Bubba Burgers from Bj's. The burgers appeared to be beyond old. It has been 4 months and they still haven't compensated me for this. I'm not renewing my membership. Instead I will be a Costco member. This store sucks n so do their prices n stock. Worst idea ever thought of.

Crystal Wilburn

10/21/11

I have a major issue with my membership. I paid for it in December of 2010 and should be extended to the date u paid. I spoke to one of the manager at one of the virginia beach stores about it and they were to extend my membership until December since it was not explained that if u don't pay on the same date every year you lose months and money. I have also had issues with using BJs and manufacturer coupons at your stores. I have emailed a complaint in saying if the issue wasn't fixed I was to shop else where and not renew my membership. The email I received said : thank you for business and if there anything else I needed assistance with just to call or email. How does thanking me solve anything? Seriously? It's rather shameful how they are rude and disrespectul not only in the stores but in an email!

Goldengirl	9/21/11
BJ's has really started to slip. Their customer care people like to lie to the customers about products. I won't be renewing my card. Sometimes you're better off waiting for good sales at the local supermarkets.

Janet Lynn

8/12/11

I was beyond disappointed to visit the Torrington BJs and find that after years of being able to purchase a COMMON PRODUCT, Sweet and Low, it is no longer in the store. Many of the products I have been buying keep going away. Soon I will stop shopping there. I drive 30 minutes to that store and can;t waste my gas and time only to find the products I always bought are no longer there.

You replaced Sweet and Low with another natural sweetener that is "GROSS!" No one that I know that has tried it has liked it. It's crap.

I want my Sweet and Low BACK

Arn	8/29/11
BJ's in Revere, MA has chosen to add the optional .75% to their tax total. Instead of paying the normal 6.25% Mass tax, they charge 7.00%. So much for savings at BJ's. Most Costco and Walmart do not add this optional tax.

TIRA MSIU

9/8/11

COLLEGE POINT BJS JUST GOT A "WE MISSED YOU PLEASE COME BACK WITH 60 DAY FREE TRIAL IN MAIL"
READ THE WORDS...WE MISSED YOU WHICH MEANS I HAVE BEEN AMEMBER
THE MORONS AT BJS IN COLLEGE POINT DONT UNDERSTAND ENGLISH AND ARE REFUSING ME MY FREE 60 TRIAL TO COME BACK WHICH IS WHAT IS SAYS ON THE MAILING..."COME BACK WE WILL GIVE YOU A 60 DAY FREE TRIAL....GLAD I LEFT

DECEPTIVE BUSINESS PRACTICE DONT SEE ANY BLUE EYED BLONDE FEMALES WORKING AT BJS I THINK THEY ARE RACIST AGAINST WHITE AMERICAN WOMEN

Evelyn Maben-Hall

7/13/11

Ms. Burns,

I spoke with another contractor, who said that some of the shingles are 2 inches apart, and do not conform
to the 5" method, you quoted in your email. He also said that it is obvious in the picture, and should be obvious
to any one who knows anything about construction. My husband and I have over a 20 year relationship with BJ's
and are very disappointed that you have decided to side with Carolina Home Remodeling, when it is obvious
to every expert who has looked at our sunroom roof that it was not installed properly.

Evelyn Maben-Hall

On Thu, Jun 30, 2011 at 2:30 PM, Burns Suzanne wrote:

Ms. Maben-Hall,

Thank you for talking the time to notify The Home Service Store (HSS) of your concern regarding your shingle installation performed by Carolina Home Remodeling. Please be advised that it is HSS� top priority to ensure that any problems our customers face are addressed and corrected. HSS� role is to connect you with the contractor to ensure they take care of any issues with their jobs, HSS is not the contractor of record.

After reviewing, it is HSS� stance that the job was completed correctly and is causing no issues. There are different methods of shingle installation and the method used here (based on the picture supplied) appears to be the 5� method which is acceptable. Carolina Home Remodeling is standing behind their warranty and we have no proof that the manufacturer warranty is void. We are also of the opinion that if the roof was going to leak it would have leaked within the first year, and now 4 years later there is no sign of leaking.

As requested before, if you wish to provide specific details and pictures showing the exact nature of the problem and specific references to the areas of the installation instructions that are not performed correctly and a specific explanation of how the warranty is void, please feel free to email me and we will forward to Carolina Home Remodeling, otherwise HSS considers this matter closed.

Jason

8/5/11

I went to the Bjs in Clermont Fl asked for a manger to complain about the prices because they keep raising the prices the manger named Judy came to me. I stated to ring out in the self check out I told Judy that if they keep jacken the prices so high I would not spend money there. She said if I did not like the prices I did not have to buy my product there. We argued a min she told me to leave I told her to get away from me. She goes to the phone makes a call I went over to where she was over heard her saying I raised my arms at her I told her she was a lier. So when her boss came over the were 4 or 5 people around me trying to intimidate. All I was doing was letting them know about the prices. I think I was treated poorly by there mgt I guess they wood rather you just stop going there as to tell them what the problem is if that is how they treat coustomers I am
Not sure if I will renew my card again.

BJS SUCKS	7/25/11
BJS MANAGER NAMES JAIME AT STORE 174 IS THE WORST AND BARBARA ALSO THEY DONT APRECIATE TEAM MEMBER WORK THEY ALWAYS COMPLAIN AND IT DOSENT MATTER HOW GOOD YOU DO IT ITS ALWAYS WRONG PLUS I CALL IT THE COVER UP EVERY TIME WE ARE TOLD OOH THE BIG BOSS IS COMING IS WHEN THEY MOVE THEIR ASS AROUND AND FIX EVERYTHING TO COVER IT UP BUT THEN ITS A FFFF..... SHAME

leo	8/1/11
It's the worst place to shop I was in their on Sunday an I couldnt find anyone to help me on the floor an when I talked to the manager she was very rude an not of much help I left the store not buying anything an am going to cancel my membership this Monday

Bob Johnson

6/6/11

BJ'S SUCKS.
This place honestly delivered a product to me that was SHATTERED in THOUSANDS of pieces. It is a bit ridiculous, I must admit, however what is the worst part of all? I called customer service about the issue, they explained to me that I would need to send them a PICTURE of the broken product as is, in the box, to prove it!!
Would I really call you to lie about a broken product, let alone take a fuckin picture of it to piss me off more? NOT your smartest decision, BJ's, you just lost yet ANOTHER customer, I will be renewing my subscription with Costco, they are better.
By the way, that is
COSTCO @

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WWW.COSTCO.COM

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Best website ever for wholesale products, every product in the book, you name it, they have it.

ORDER FROM COSTCO, SCREW BJ'S.

Patricia Swanson

5/25/11

I will NEVER buy anything from BJs.com I ordered an item on May 22nd and tried to cancel the item on May 23rd...Fedex picked up the item from BJs on May 24th and now BJs is saying that I have to pay for shipping even though I canceled the item BEFORE it was ever shipped. I now have to pay for shipping on an item I am not going to be getting because they took their sweet and NEVER canceled the item. I have canceled my membership with them and I will NEVER do business with them again.