53 Reviews For Amtrak Headquarters & Corporate Office

Keystone line

I don't understand why the train is so dirty. Why would the train car smell like a toilet at 5:30 am? They stink and the smell gets into your clothes. The carpets are stained and need to be cleaned. It is gross - please Mr. Boardman could Amtrak please clean the cars?

not handicap friendly

They are NOT handicapped or service dog friendly! Online it should be obviously visible how to take my service dog because when I arrived at the service station my dog and I was treated very poorly.

48hrs turned to 72 trapped on train

2.5 months ago took a trip to CO from Il. Should have been 48-50 hours with moderate delays round trip. After being trapped on the train for 72 hours. Sent to Chicago 4 hours from my stop. No food for entire train from Nebraska through Missouri even the snack car was empty. Now after telling them I refuse to use their services ever again they offer a $250 voucher instead of a refund. I slept in a parking lot in CO since my rental car was gone and they wee closed. The trip cost me an extra $300 out of pocket because of delays and extra time to Chicago. It took over a month to get that answer. Now they say send another letter if I disagree!

Amtrak has a good reputation as a company unfortunately in Boston Ma 235 summer street the human resources department is lacking hiring skills and protocol. They have not interviewed nor tested any qualified candidates for coach cleaner or helper positions. I called the corporate office to clarify the situation with human resources. They continue to invite applicants without following up on process.

Trip to LA on July 30, 2014

Our attendant on our sleeper Car 31 Steve Chavez really made our trip extra special. This guy did everything you needed before you even asked him. He is an excellent ambassador for Amtrak.

passenger on Silver Star Train 92

I traveled to Miami from Rocky Mount, NC and had a very good experience. The ride was comfortable and the attendants were very professional. Xavier from Puerto Rico, was especially kind, helpful, and courteous. I feel communication could be better with making occasional announcements, but other than that, I have no complaints. The food was excellent which was a big surprise, and the chef even came out and told me how it was prepared. I plan to travel Amtrak again in the future. It was a pleasant experience for me.

Passenger

Need to contact corporate office

Poor Service to Seniors

This was my very first time riding Amtrak as a senior and do not appreciate the poor customer service and the manner inwhich I was not assisted on the trains. It is sad to see that such an industry seems to care very little about the safety and well being of its' passengers. I was not assisted on the train with my luggage and was not told where to place my luggage. Also, I was not advised that the "train station" did not remain open during the day and had to wait outside in the cold because I arrived early. As a little girl, I loved the trains; not now!!!!!!!!!!!

Great trip

I take Amtrak frequently between DC and NYC and I love every minute of it. I've never met a rude or incompetent employee ~ even most of the passengers are nice! Unlike planes the trains are clean, comfortable and generally on time. I recently took the Capital Limited between DC and Chicago and had a wonderful time. The roomette was neat and clean and comfortable. I slept soundly. The meals were good. The attendants were just that: attendant, courteous and helpful. I'm so sorry others have not had good exeriences. Mine have been nothing but positive.

Totally satisfied!

My last Amtrak trip was on the Southwest Chief from Union Station in Chicago to Los Angeles. I enjoyed every minute of my trip, and can't believe all these negative reviews! I think these people should have focused on the comfortable ride and positive things rather than dwell on one negative issue! Keep up the good work Amtrak!

New Stations Stops in San Diego County

I am a regular traveler between Ventura County and San Diego County. The trip north From Solana Beach to Oxnard is 4 hours. South it has been about 4 hours, 20 minutes. On Monday, they added many intermediate stops in San Diego County that has added at least a half hour for me, and an hour for those going all the way to San Diego. It is a terrible, terrible decision. A trip that should be four hours plus a bit is now five hours plus a bit. The intermediate stops are ridiculously close - 5 to 10 minutes from each other but add very much to the overall trip time. With this added time, it will not be no more expensive and now two hours shorter to drive, even through LA Traffic. Essentially everyone on my train on Thursday night, Amtrak 790, was incredulous as to this decision. I know a speak for many when I say - go back to the old schedule. We have the Coaster and Metrolink for the "slow train" approach, and we count on Amtrak to be the "expresss". You've just destroyed that with this decision. Please reverse. R. Conn

Amtrak vacation

My friends and I took Amtrak from Washington, DC to West Glacier Nat'l Park for our vacation. We had a great time, both on the train and also at GNP. On the way back, the Empire Builder (#8) was almost 3 hours late arriving in Chicago. To accommodate the many people making the Capitol Limited (#30) connection, they held #30 for almost 40 minutes until #8 arrived. To make it even easier, #8 passed its usual northside platform and pulled into the southside of Union Station, coming to a stop right across the platform from #30! All we did was grab our bags and find our sleeper car. Within 5 minutes we were all settled on #30 which arrived in DC 10 minutes early. Amtrak personnel are really wonderful and are to be commended!

Good job!

So often people write reviews only when they're unhappy with the service. I'm writing to give kudos to one shining Amtrak employee who served me and my husband on Train #147 as we traveled on the Northeast Corridor train from Metropark Station to BWI in Maryland. Her name is M. Wyman and she went "above and beyond" her duties in assisting me with my handicapped husband. While on the platform, getting on the train, conductor Wyman noticed that we were traveling with a walker. She hurried over to assist us on the train with our luggage. The train was very crowded, so she found a seat for my husband in the club car and then went in search of handicapped seating for us. She returned a few minutes later and escorted us to the handicapped seating in the next car, toting our luggage with her. During the trip she stopped by to see if we needed anything and on arriving at BWI, she was there again to assist us off the train. When I offered her a tip, she simply said, "Not necessary. We just want you to have a good trip." Thanks to conductor Wyman, we did.

love Amtrak

The last two years I've been taking Amtrak from Indiana to Wisconsin. Except for delays, everyone has been kind and courteous. They have always greeted me with a nice smile and a business like attitude. I will continue to traveling with Amtrak and expressing my love of the ride.... Laura

Shelby

If I could rate ZERO stars, i would. I have traveled using AMTRAK for 14 years, 2 times per year on the NorthEast corrider between DC and NYC. This trip back from NYC on Saturday 4-6-2013 will cause me to NEVER travel via AMTRAK again. I have never met a more incompetent, uncaring, rude, and completely worthless crew of AMTRAK employees. Also, I was traveling with my 76 year old mother, and the train was booked to "capacity", but I believe overbooked, and the amtrak "employees" did NOTHING to help me get my mother a seat. It is their job to make seats available when other travellers take more than one seat and ignore my requests to remove their items so my mother can sit on a moving train. Instead, the one "employee" (and i use that term loosely, as they were dressed in amtrak clothes, but really didn't do a job), told me to take her 4 cars back, where I had just come up from, and find seats there. OUTRAGEOUS!!! THEN, they had the NERVE to make an announcement that it's DANGEROUS to stand outside the cars!!!! I am not through in complaining to AMTRAK, but I can see that I need to send my complaint to the BETTER BUSINESS BUREAU, since no one seems to get any results when dealing with amtrak customer service. If you can find another means of travel, I suggest you take it. If I did my job as poorly as those crew members did theirs, I would be transferred or fired. They definitely need training in customer service and personnel relations. AMTRAK executives need to pay attention to this site and start making some changes....

refund/credit

amtrak does nothing but steal your money. I am being charged for tickets never recieved because a ticket agent made several mistakes and I was charged for each mistake. Credit card company says they recieved supporting documentation. How can that be if I never recieved tickets. Did the Vancouver WA ticket agent steal the money? Amtrak keeps saying they will check into it but never calls back. A big $230.00 ripoff. Its not over yet as I will be contacting Corporate Headquarters and if possible will go to the CEO If they have one.

and they want us to use mass transit??

In Oct. my daughter bought a train ticket to travel on nov 21, (thanksgiving eve) out of Penn station.. The trains never ran. Luckily she was able to get out on metro-north at grand central. They should have contacted her about a refund. Instead they make you call the refund office.....of which i am doing b/c my daughter can not do this at her new job...i have been on hold for 30 min. this is crazy.

Deceptive Practices

I went on-line to get a refund for tickets for trains cancelled because of hurricane Sandy. The on-line form said I was receiving a $72 credit, which sounded like what it should have been, a credit to my credit card--in other words, a refund. Instead, what I got was a "nonrefundable" e-voucher, which is worthless to me. I was told to write the refund office for a refund. I did that a month ago and have received no check, just complete silence. I spent an hour on the phone this morning trying to speak to someone at the refund office, but never got past the holding queue on the Amtrak general phone number. How can a company send non-refundable vouchers for refundable tickets and then throw up multiple obstacles when you try to straighten out a problem they created?

I m appalled that during Hurricane Sandy, while banks and airlines waived fees, Amtrak charged me $316 dollars to chane my tickets in order to get my mother a senior of 81 years and my sister who has muscular dystrophy home to New Jersey. I am advising AARP, MDA,and for myself Veterans Advantage of how Amtrak profited during a national disaster. Amtrak should be ashamed.

Amtrak has stooped to an all time low; I never thought such a big company could treat regular customers the way the do; I have used amtrak two and three times a year for the last past 6 years; and now I call to recieve a refund; and the agent made a mistake and gave me a voucher; and now they tell me they can not correct the problem; I must accept a check; I paid cash; and I should recieve a cash refund! All I can say is; you dont have to worry about this happening again! I will walk before I catch amtrak again!

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