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Adt Security Services, Inc Corporate Office | Headquarters
1 Town Center Rd. Boca Raton, FL 33486
(561)988-3600
Reviews For Adt Security Services, Inc Corporate Office
Jacki  | 5/3/12 |
copy of an email sent to an ADT sales rep regarding the poor service received:
Max,
I do not have any additional emails to support this claim. We spoke after the last email and I again told you that we did not want the service agreement. I have also spoken to several people in your customer service department regarding this to no avail.
Because of a lack of customer service on ADT's part this problem has escalated to the point where they will turn off service by May 1st if the service charges are not paid. Since we are locked into a contract with a 90% early termination fee it is not financially prudent to not pay the balance due. Perhaps this was your game plan all along. Be rest assured that I would never enter into another agreement with ADT nor would I ever recommend their services to anyone. Your lack of support is most definitely not appreciated.
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| Jay | 4/26/12 |
| ADT has horrible service, period. They have not stood by their product or service after a recent break in and it's a shame they've managed to mistreat customers this way for so long. Customer service is completely non-existent at this company and you find this out at a time when you need them the most. Please do yourself a favor and find a different channel for home security. We have been a customer for several years for several households and will be definitely canceling our bs service. |
| CATHERINE | 5/3/12 |
| I HAVE TO SAY EVERYTIME I CALL ADT I GET TRANSFERED ABOUT 4 TIMES AND THIS LAST CALL WHICH I AM ON NOW I AM ON MY 3RD REPRESENTATIVE AND NOW IM BEING TOLD THAT THEY CANT HELP ME, I PAY MY BILL EVERY MONTH I BET THEY ARE TAKING MY MONEY AND IM NOT EVEN BEING MONITORED, ADT ISNT WORTH THE MONEY WHEN YOU CANT EVEN GET AHOLD OF SOMEONE TO HELP YOU |
| RAGHIA ABADER | 5/3/12 |
| I am very disgusted with the service. First of all ADT stole my money from my account. Even after I requested a down grade they still charged me the previous rate. No one bothered to call me back. They can't follow instructions and seems they need to go back to school to learn the basics. |
| Brenda J. Jones | 4/14/12 |
| ADT is a joke. I have called many times informing the company that someone was entering my apartment without tripping the alarm. I asked if they could tell when a protected area has been deleted, and they said no. I found out of the internet that it was possible to delete a protected area and it would not be reported at the monitoring center. Everyday I come home someone has been in my apartment without disarming the alarm. This company should not be in business. I am trying to cancel my contract. Please, if anyone else is having this problem, please post your complaint. We need to bring this to the public's attention. You did not misplace or lose it, someone came in your home and took it. |
| Robert | 4/10/12 |
| I've been an ADT customer (now I think they go by Broadband Securty) for oer 4 years. I keep them only because of convenience. Alarms service has been very good with very good response times the very few times we had a false alarms. However, each time you make contact with customer service, it seems they are doing you a favor by just talking to you. I had a problem today and I have never had the opportunity to speak with a more rude female customer service agent than the one I had to day. I asked to speak with her spervisor and after 6 minutes on hold. I finally reaslize she was not going to transfer me. ADT has good but pricey services and but their customer relations is at the very bottom. Very nice however when they are trying to sell you a system. I will be looking for a better afforable company with more than 2+ stars for company service. |
| Pam | 4/11/12 |
| ADT sucks! That about sums it up but to say the least, they have these cons that come to install and all they are interested in is making money on the side trying to sell you extra key devices or door tags. I felt manipulted so I checked up on it only to find out that I could have received that door tag for no charge. I told his manager I wanted my 50 bucks back and he could have his stolen property back. Days later, they fired this man who in turn called me at MY HOME and said thanks for having me fired and by the way, I have all of your information because that's how they send us your work orders through our PERSONAL EMAILS. I was floored. This man is walking around with, not just my info (which inlcudes my credit card number) but all of his other installations as well. So, of course, I have called corporate but to no avail...No, one will return my call but someone is going to answer my questions...I don't care how long it takes! |
| Maribel from Pasadena TX | 4/12/12 |
| We have had ADT for several years and had no problems until 3 weeks ago our alarm system shut down completely and i call ADT for repair. They did send a serviceman, but i dont think he what he was doing or what wrong. Well he said he had to ORDER 1 keypad because he only had one with him. It has been 3 WEEKS since then and all i get when i call ADT is that NO that they have not gotten the keypad in, that THEY WILL CALL US!!!!!! and for me NOT to call them !!!! IT SEEM TO US THAT THEY DO NOT CARE !!!! I have already paid for all of this time that our home is not being monitor. I guess we are going to have to CANCEL our CONTRACT with them. I WILL NEVER REFER A FAMILY OR FRIEND TO ADT !!!!! Why cant they understand that we need our home monitored !! I asked a ADT representative this " if our home gets broken into, who will be responsible since we are paying them to monitor our home and they said they could not answer to that, that we are. VERY...DISAPPOINTED !!!!!!!!!! |
| MARIA WILLIAMS | 4/7/12 |
| Terrible custr service. I have had ADT service for over a year and my system has not worked since 3 days after installation!!! They want to charge me 25.00 for someone to come out and fix the issue! Unexceptable.....especially because it has never worked. I have called a total of 4 times because of this same issue!!! Terrible customer service!!!!!!!! |
| Marius Loggenberg | 3/27/12 |
ADT South Africa is the worst team the I have dealt with in 35 years of Corporate senior executive experience. I have found the response people excellent but Sales, Administrative, Operations and Installations Technical absolutely useless. We are cancelling our contract and asking for a refund of monies as we have received NO services to date and have been trying to do business now for three months.
There is also no contact details other than the useless call centres to even attempt to escalate. Do they employ responsible executives at all? |
| julie | 3/27/12 |
| This company lied to me from the beginning. They told us once we paid the initial $500+ we would be able to cancel at anytime and had 6 months to get a refund if we were not happy with their system. First we were told they didnt do wired systems anymore, then when we had problems in the first week we were told they would come out for a heft fee ($149). called three more times with the same problem and others we were told the same each time. When I finally got fed up and told them to cancel the whole thing they gave me another number to call and that person told me I couldnt get a refund or cancel without giving them a chance to remedy the problem. I gave them three chances to offer a remedy and they chose not to provide it I told them to pick up their system. Now they are harassing me with phone calls and letters and want to charge me early cancelation fees. What kind of company does this to its customers A LOUSY ONE! |
| Jessica | 3/23/12 |
My experience with ADT recently has been horrible. We were having trouble with our system. The motion sensor was not working, alarms saying doors were open when they were closed, panel working on backup battery, key fobs repeatedly stating there was a low battery when new they were replaced etc. We decided to hold off on a tech coming out until a sales rep could come out because we wanted to upgrade our system.
The area sales rep did come out and discussed our options. After looking at our system and telling us that it was the worst one on the market we were very disgruntled. He said it would be almost $800 to upgrade and that we would have to sign another 3 year contract.
We feel that the installer made many false promises at our initial install. And ever since our account was sold to ADT we have had nothing but poor customer service. Furthermore, I do not understand why it would cost so much to update our system. I see TV commercials and internet ads that allow new customers to get installed for $99 (after the $250 rebate) so why would it cost a current customer over $750?
We have been faithful customers for a year and a half now. Is there anything that we can do to remedy our situation? I talked to someone from the corporate office that stated they would follow up on my situation, but have yet to hear anything else.
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| T Bloom | 3/11/12 |
ADT based on my experience and ADT Complaint Website is responsible for Fraud, Slamming
Their customers, and Criminal Behavior. all complain tenants need to contact their local
Regional Federal Trade Commission with detail documentary testimonial evidence as well
As their state Office of the attorney General, Consumer Protection Division with the same testimonial
Evidence such as ADT Contracts,ADT Bills misappropriated, ADT phone calls you tape.
ADT HAS TAKEN ADT CUSTOMER PAYMENT HISTORY OFF LINE UNDER THE GUISE OF
UPDATING THE WEBSITE. ALL ADT CUSTOMERS NEED TO KEEP DETAIL RECORDS OF ADT BILLING. NO ONE SHOULD ALLOW ACCESS TO THEIR BANK ACCOUNTS. ADT NEDS AN AUDIT
BY A FEDERAL AGENCYVAND A NATIONWIDE CLASS ACTION LAWSUIT .
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| Brooklyn DAN | 3/12/12 |
| adt system real bad... never worked properly and the techs are unskilled! they pulled the bait and switch on me. I PURCHASHED the alarm for $435 plus tax paying $42 month which they raised to $47 without informing me. I am in a two year lease renting an apartment in NEW YORK and moving. When the sales rep sold it to me he stated that I only needed to keep it for 6 month's after that I was able to cancel.Anyway after 13 months I canceled and the customer service rep tells me that I owe over $700 in termination fees! That I was in a 3 year contract.....imagine a 3 year contract renting an apartment>>>>>Do the math! I will take them to litagation that for sure! |
| Evelyn Guillochon | 3/14/12 |
| We were with BRINKS for many years, then they became Broadview, then to ADT. Many years ago we contracted with ADT, and as soon as the contract expired, we went with BRINKS. Brinks offered fantastic service and the employees were great. However, since the change, and having to contract with ADT, we've had the worst service in the country. At least for the past 15 years or so, our monthly monitoring fee was $33.19. Now ADT has come up with a crazy billing system, we've not missed a payment, and in fact the bill was automatically paid by the bank, yet now we've jumped from the normal $33.19 to a rip roaring payment due of $60.40. I've tried conversing with their employees to no avail. In fact the last time I finally hung up on the rude/hateful/nasty woman. I could have argued until I was blue in the face, but she would never have comprehended. I am now filing a complaint with the BBB, and hopefully this problem will be resolved. Doubtful though. Even the technicians that are now employed by ADT, hate it, and they are constantly receiving complaints from the customers. WHY IN THIS COUNTRY CAN'T SOMETHING BE DONE TO THE COMPANIES SUCH AS ADT? I've asked what our penalty would be to break the contract, although we have been with them for probably 17 years, but having to sign a contract for them to repair our system without a charge, we will be penalized for an astronomical sum of about $400.00! Now, is that fair after having a security system for all these years? |
| Mike Barron | 3/6/12 |
| ADT well where do I start. I'll keep it simple any company that makes you pay 75% of your remaining contract is not 100% behind there contract. I have only 4 months left and it has been aweful. The system never worked right, had them come out once and fix it, but it was not fixed right. The darn thing beeps all the time in the middle of the night. I finally just turned off the sounds. I can not wait until this contract is up! Please don't bother with this company they are rude and just not nice folks. I'm done with ADT. |
| NancyTN | 3/6/12 |
I just called to cancel ADT services as I have contracted with a local service not dependent on intact telephone wires to protect my home.
I want to say I think it preposterous and extremely bad public relations that billing continues 30 days beyond end of service. And this in a day of instant communication and in a business built on instant communication. Not only do I not receive reimbursement for the 25 remaining days of March; I am also required to pay for six days of April:Another example of the arrogance of major corporations. Consequently should I find myself less than fully satisfied with my new company, Fleenor Security Systems, I will not be inclined to consider a return to ADT. |
| | 3/5/12 |
| ADT "Customer Loyalty" is by far the rudest I have ever dealt with. I was trying to cancel a service and was told I would be billed an additional $34.99. I tried to cancel a year ago, but I would have had to pay over $300 to do so. So I waited to call back when their representative told me to do so. I finally had to call the ADT Corporate Headquarters to get the problem resolved. They were extremely helpful and said they would resolve the problem in 24 hours and I should not be billed. If anyone needs their toll free number it is 1-866-561-0952. That is the number the rep. gave me. I was directed to that department through the number provided on this web page. (561)988-3600 |
| JL | 3/2/12 |
| We chose this company over others because they were supposed to be rated the best. The system was installed Nov 2011, in Jan 2012 the battery started beeping during hte night, turns out the installer incorrectly put it in and the battery was completely drained. Someone came out to fix it but didn't have a new battery, it was another week until they came back. That was 1/12, Feb 20th it beeped again during the night and next morning I called them again. I was told all techs were at a conference and couldn't come out for a week. AAAH!! Security?? where?? who?? I finally got someone on the phone to actually test the system and it was found there was no communication, in other words the house wasn't being protected. They scheduled an appt for 2/28 between 12-1p and guess what.. I tech called that day and asked what was the problem, he wouldn't be coming but promised he'd be here this week. Uh... it's 2p Friday and still nothing. I might add, prior to all this, my husband had left numerous msgs for the Mgr to contact him about upgrading our system.. he never even returned those calls.. same as the msgs left today. I'm truly sorry we got this system. |
| LINDA | 2/29/12 |
| ADT IS THE WORST COMPANY I HAVE EVER BEEN INVOLVED WITH. THEY ARE HATEFUL NASTY AND NOT WILLING TO HELP YOU IN ANY WAY. I HAVE SECURITY CAMERA'S FROM ADT, WHAT A JOKE, THEY DRILLED DIRECTLY THROUGH MY WALL TO THE OUTSIDE OF MY HOUSE AND LEFT THE HOLE OPEN AND RE DRILLED ANOTHER HOLE. PUT A PIECE OF TAPE OVER THE FIRST HOLE AND TOLD ME I NEEDED TO HAVE IT FIXED. I ALMOST JUNMPED HIM, THE IDEA OF THIS? WHAT IS THIS COMPANY THINKING??? ARE WE ALL STUPID, I'M OUT, I HATE THIS COMPANY. GOOD HEAVENS I FEEL VIOLATED. HOW STUPID AM I TO HAVE KEPT THEM ON FOR TWO YEARS???? ITS LIKE STEALING FROM YOU ONLY TO US IT SEEMS OK, THEY TAKE YOUR MONEY-----YOUR MONEY------AND GIVE YOU NOTHING BUT A SIGN TO GO OUTSIDE YOUR HOUSE. I HATE ADT SO MUCH I BOUGHT ANOTHER SIGN WITH A FAKE SECURITY SYSTEM NAME ON IT SO NO ONE WOULD KNOW I WAS CRAZY ENOUGH TO BUY ADT. THAT'S HOW BAD IT IS. MY SECURITY CAMERAS ARE SO LOW TO THE GROUND I AT FIVE FEET TALL CAN TOUCH THEM. NOW HOW SECURE IS THAT???? AND TO BOOT THEY TURNED THE CAMERA'S TOWARD EACH OTHER AND THE INFRA RED CANCELLED EACH CAMERA OUT, MY HUSBAND IS MILITARY AND HE COULD NOT STOP LAUGHING, THESE PEOPLE ARE JUST NOT SHARP ENOUGH TO BE SELLING CAMERA'S. I GOTTA TELL YOU, THEY HAVE TROUBLE READING THE PAMPHLET THAT COMES WITH THE SYSTEM. GET THIS, ONE GUY WHO WAS INSTALLING MY CAMERA'S ASK ME WHAT MY CODE WAS, I ASK WHY HE WANTED MY SECURITY WORD, NO KIDDING HE SAID I MIGHT WANT TO LOOK IN ON YOU GUYS SOMETIME. REALLY? GOD HELP US IF HIS IS WHAT AMERICA HAS COME TO. USED TO PEOPLE PUT THEIR NAMES ON PRODUCT NO MORE, NOT THAT THEY ARE ASHAMED, THEY DON'T CARE BUT ALL THE NAMES WOULD BE DARELL AND HIS BROTHER DARRELL, OR MOE OR CURLEY, MAYBE SLEEPY DOPY OR SOME OF THE OTHER DWARFTS.PETE AND RE PETE, HEAVENS, I NEVER REALIZED JUST HOW SMART I WAS UNTIL I BEGAN TO DEAL WITH THIS COMPANY.WE HAVE GOT TO TURN THIS COUNTRY AROUND! GOT TO, HOW DO YOU EAT AN ELEPHANE???? ONE BITE AT THE TIME. LETS GET TOGETHER AND DO SOMETHING ABOUT THIS COMPANY THAT SHOULD BE DOING WHAT WE PAY THEM FOR. AMERICANS HELP! |
| Heather | 2/26/12 |
| Never even had service and being billed. Don't even know where they got the account number. Been fighting it for the last year. I'm posting my complaint to face-book. Think it will reach more people. Same problems as you all have, believe me. Don't even know which corporate office to write to to reach the President of ADT Security Systems. You would hope that he would care. Don't know unless he steps in. Would love to get his email address to send a formal complaint. Going to report to the Better Business Bureau (BBB.org) as well. I recommend everyone with a complaint report them. Nothing is going to change unless we bring it up a notch. But I can't be the only one. They will overlook one letter but if everyone writes it out and submits it they can't ignore it forever. |
| T-Boy | 2/27/12 |
| Same ole same ole. Have had false alarms with no response from the monitoring company. Have had trouble signal from one sensor many times sometimes they call sometimes they don't. Now that same sensor has tripped a false alarm twice and it will be 17 days before a technician can come out to look at the problem. They also never kept up with my county alarm permit as my contract stated and I have 75 dollar response fee bills coming from the sheriff department. |
| TA Luke | 2/23/12 |
| If they could get any lower than 1 star, I would have given it to them. We have an ongoing issue with ADT since September. Basically they installed a bad motion detector and they are still making us pay for it. We have since switched alarm companies and I even paid for the darn bill ($225.20 total) with my credit card and won my dispute. I agreed to pay for the service call, but NOT the motion detector. American Express agreed with me and ADT never answered them, so they ruled in my favor. But wait, the story doesn't end happily. I got a freaking bill from ADT for the remaining $170.20. Everytime I call, they put me in transfer hell where everyone tells me they can't help me. I would NEVER recommend anyone to them. |
| GINA | 2/23/12 |
I ABSOULUTELY HATE ADT!!! I filed a BBB report on them today & won't stop short of the Supreme Court on their injustice. I 1st installed with them in my townhouse rental in 2008, but found me a house in 2010 & called their "relocation" dept. as they told me how convenient they make it for me to move my unit to avoid paying fees for cancelling before my 3yr contract was up. Problems errupted immediately. They had me rip out my unit from the rental & lose my deposit due to the damage, only to show up & say why that unit wan't sufficient enough for the new home & they had a newer model, etc blah blah BS! I fell for it, & lost out over $800 in the process, but 2 months later I realized I was being charged double monthly fees. I called their world's worst customer service & began an ongoing 4 week battle with them that never got resolved, because even though I chose the "relocation" option when I was moving, they stated that I was supposed to put in writing that I wanted to have services stopped at my old address, & otherwise without it in writing, I was still responsible for the account at the rental.
How AWFUL!! As a customer, I wouldn't have even known that relocation would create a new account number & the old one would still exist unless you not only tell them you're moving, but put it in writing as well.
Now my new dilemma is that I have lost my husband in a tragic murder & moving from our home, but thought that in 2012, my initial 3yr contract with ADT is up, so it's no issues to have it disconnected & move on with my life....not so...they stated that with each relocation, a new 3yr contract is put in place, and so with this move I owe them every monthly payment through 2013!!! I am PISSED!!! Don't use them ever... |
| Barbara | 2/21/12 |
ADT is a very uncooperative company. I have been dealing with ADT since November and they DO NOT WORK WITH YOU. I notified ADT when my mother when to the hospital in November and that the house was alarmed. There were two false alarms in that month, ADT DID NOT CALL THE CONTACT BACKUP PERSONS that were on her account. My mother passed in December and I have sold her house. In the meantime, ADT wants a 30 day notice to cancel services which I did HOWEVER they will start the 30 day cancelation on the day the notice is received, therefore if the mail takes two weeks to get to ADT, it is extended two weeks further out never mind the cancelation date you request.
Also, there is a passcode and if you don't have the secret passcode, you will be really out of luck getting any type of help from ADT.
As for security for your house, make sure your doors have a dead bolt lock, windows secure and know your neighbors and have your own neighborhood watch.
As for the rating..the lowest is 1 star and that isn't even deserved by ADT!!
I hope that any future customers of ADT will take a moment to read reviews!!! |
| Steve B | 2/20/12 |
Can't get lower than 1 or I would.
I've spent 4 months trying to get them to quit billing me for a house that I sold and disconnected the phone. Each month brings a new requirement for me to complete before they quit. So far I've been charged over $90 for a service they can't provide.
It is my opinion that the supervisor that I'm forced to talk to is just getting her jollies off screwing with me.
They keep telling me that they are a "Security Company" and as such live by different rules than other businesses...what BS. |
 | 2/11/12 |
| This company kept sending me bills after I cancelled my subscription with them and we no longer live in the house they were monitoring. They are GREEDY bastards and I just hate them. I wish they will be out of business soon! |
| Don | 2/2/12 |
| If there was a lower rating-I would use that. This company and it's so called authorized dealers should be put out of business. The installers told me a completly different story of what I needed as did the person on the phone that I did originally contact. The installers caused damage to our plastered wall and offered a $100.00 gift card to cover the damage. The company had no record of this and called the installer and he denied ever saying this. I was within the 3 day cancellation clause, and I have sent a fax concelling and have removed all installed components. I am now waiting to have them picked up, and I have a statement for them to sign as to what was delivered back to them. I am doing this because they are not to be trusted. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!! |
| Claudette | 1/26/12 |
| the tech just left my house for the second time I still have the same problem my keypod will not work the tech tells me that it is not program into my system now when I purchased this system both key pods worked just fine long as Apex was in business and for several years after ADT bought them out I lost the main one I used and had to go to the other one now they are telling me that there is another charge if I want the key pod to work. I got rid of adt before because of them charging me after I canceled my home phone service but they kept right on charging I think that it is time to get rid of them again this time there will be no return using this company they suck with a passion I will be contacting the BBB and the Attorney General Office. |
| F Jones | 1/25/12 |
| I had my ADT home alarm system reactivated in November 11. I will terminate my service with ADT in November 13. I did not purchase the QSP since the monthly cost of this plan was 25% of my monthly service costs. I am now having a problem with one of my sensors. I have scheduled a “trained” technician to come to my house to address the problem. I will be billed $164 for the fist 30 minutes and $39 for every 15 minutes thereafter. This is ridiculous. Extrapolated, this is over $500k a year. I am sure it is only a battery, but this is not covered in your QSP plan. How convenient so it really doesn’t matter if I have the QSP plan or not. When I have a problem with the cable, the cable company (Cox) comes out and fixes the problem without a fee. Why doesn’t ADT? I can see paying a reasonable fee for service but $242 an hour plus materials is absurd. I will let everyone I know not to buy an ADT plan in the future because of this hefty fee to get “your” alarm system repaired. Also, the trained technicians only work M-F, 8-5. This too is ridiculous. For $242 dollars an hour, they should be available 24/7 to fix problems with “your” system. Only 11 more months and I will cancel my service. |
| ap | 1/20/12 |
| this is the worst company I have ever dealt with. It charged me for the services it did not provide. It also double charged me for the monthly monitoring services. I have left messages for the managers in the local office and the corporate offices and no one has returned my calls. Their technicians are incompetent and one of the technician intentionally damaged one of the sensors at my house so that he could charge me to fix it. I have left messages for the manager to cancel my account with ADT and this manager would not return my calls. This is so frustrating to know and that the managers of this company behave in this manner. I WILL NOT REFER ANYONE TO THIS COMPANY. |
| Wendy Webb | 1/20/12 |
I am totally disappointed with ADT, especially since I followed the recommendation of my insurance company, USAA. I have been with USAA for over 30 years and took their recommendation as gospel. Shouldn't have. never imagined that in this day and age of competition and customer service that a company could have such poor representation. The technicians have lied to me, the salesman has not returned my calls and one of the servicemen tried to charge me for a service that was determined to be needed by their own repair center. None of them show their id cards, and are extremely snotty to me. Just a terrible company to do business with.
I hope the corporate office responds to my letter and email. Never again. |
| Marian | 1/17/12 |
| I rated ADT poor because there is no rating for horrible. I can just say ditto to the comments before me. My mother had ADT in her home years ago. He became disabled about 10 years and a few months ago and had to move in with my sister. We had the telephone services at her home disconnected and informed ADT. Although, my mother was not able to get around, she was mentally alert and paid her own bills. Sadly, she passed in August 2011. To our surprise ADT has continued to collect monitoring fee each month for a service she did not have. The telephone service and the ADT system in the house have been inoperable for years and ADT knew this but out of greed, collected hundreds of dollars in monitoring fees. I contacted ADT about this in December after receiving a bill saying the fees had not been paid and were overdue. To this date I have gotten no response. This is one for the State Public Service Commission and State Attorney General's Consumer Protection Division to take a serious look at. The question is, "how many others have fallen victim to the same deceptive practices?" The Federal Communication Commission might need to be brought in also because these systems operate over telephone lines. |
NY Customer  | 1/19/12 |
| I have asked my ADT salesperson to provide a solution for an event of blackout of power i.e. back up support to my DVR / Security System. I cannot understand why they either don't care to get this product or make it a part of the package. What use is a DVR camera if the power goes out - not much at all. The alarm system has a 7 hour back up why don't the provide backup for the DVR? IT is too focused on retail and not the home high end protection. This could be a huge revenue stream for ADT. Why aren't the corporate people listening. Time to get out in the field. Your salesforce is lazy! |
| paula weinstein | 1/16/12 |
My mother in law fell and aft responded as was expected. However her button no longer worked. A repairman came out the next day only after I finally found someone who understood that a 97 year old just home from the hospital needed some extra security the alert systems provided. Otherwise we would have had to wait until Tuesday ...5 days later. Repair person was there 21/2 hours and could not fix the problem. ADT offered to have an emergency service at a cost of $250 with no guarantee of fixing problem and a likelyhood it wouldn't be resolved until after holiday weekend. Plus if problem was not solved no money would even be refunded.my daughter and were on the phone for over 3 hours trying to at least explain the iseriousness of the situation. Everyone " understood" but no one offered any solution. I cannot believe that any company could be so frivolous with someone's life. NEVER USE ADT FOR MEDICAL ALERT SAFETY.
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| G | 1/12/12 |
| Very poor customer service, from beginning to end. They managed to mess up the whole transaction .. billing, gift card, etc, and then I was actually hung up on by a customer service rep. The only positive is that I called corporate to complain about customer service, and they were Very nice, and very helpful. |
| Elderly couple | 1/9/12 |
| I have been paying for ADT service for years, and thankfully never had to use them for an emergency. However, when the system went dead, and the alarm sounded, I called the company for assistance in silencing the alarm. I was told I needed to wait another ten days for a serviceman to come. No amount of pleading with the customer "service" rep would get me service sooner. When I called a second time, after days of listening to the pounding of the now-defunct alarm, and neighbors complaining, I was told that someone would be at my home in THREE DAYS. My husband and are elderly; the sound kept us awake for nights, and distracted by day -- but we had no recourse but to wait. Finally, the unit has been silenced - and is no longer viable. However, when I tried to cancel service/ensure no bills were forthcoming, I was told to forward a letter, and legal documents, which I do not wish to share with this company. This entire ordeal is an example of elder abuse. I have been advised to seek legal counsil. |
| john hunt | 1/7/12 |
| This company is totally worthless. On 1/07/2012, my system went into trouble mode, and even though I pay extra for in home repairs, the SOONEST THEY COULD GET A REPAIRMAN OUT WAS 1/13/2010. THEY EXPECT US TO GO FOR 6 DAYS WITHOUT ANY ALARM COVERAGE - BOTH FIRE AND SECURITY!!!!!!!! EVEN THOUGH I SPOKE TO A SUPERVISOR, HE WAS EXTREMELY RUDE AND UNHELPFUL. I WILL BE SWITCHING TO A NEW ALARM COMPANY AS SOON AS I CAN ARRANGE THE SWITCH - PROBABLY BAY ALARM. |
| Truly Disappointed | 1/1/12 |
| I agree with the comments above. The best response is "sorry that's all we have available, I don't have anything to do with this I just schedule and etc." This is a very poor company for service. They do not respond timely and keep you on hold for extended periods of time (maybe to get you to hang up). My system was put in in September 2011 and am I sorry? You bet!!!!!!!!!!!!! There were multiple problems with the initial installation and now I am dealing with "a battery issue or loose wire." Seems I cannot get anyone out to address the problem for a week!!! So sorry I got this company. They definitely do not uphold the statements made in the advertising. |
| Charles Rhoades | 12/21/11 |
| ADT sent sales reps into our gated community that is clearly marked No Soliciting. When the rep came knocking on my door I questioned her autorization to be in the park sellinng ADT's Services. She stated "We have permission from the management to be here because of the recent break in down the street." I asked to see this authorization and she told me her manager had it and she would get a copy. Needless to say she never returned. I call our private security company and reported this contact with ADT. If ADT's representatives are told to lie to potential customers, I certainly would not want their services. |
| ADT mistake | 12/17/11 |
| I responded to a advertisement about free equipment with ADT contract. The installer told us the free equipment is just basic setup and he could not quote additional equipment until he installed basic system because pricing comes from ADT. After install of basic system he quoted us prices not ADT, he lied. After spending $4,000.00 to Protect your Home the installer left and I wondered if system even worked, I performed a self test and found out that most the system was not working. I spoke with a manager at Protect your home who promised me the world and credits, which we never seen. The tech came back and left only to find out a couple days later the system was accidentally tripped and ADT never called us. We called ADT and found out we are not connected to the monitoring station, I called ADT and Protect your home only to be disconnected by each and when I did get through I received a message machine and never received a return call from ADT and Protect your home returned a call 5 days later. We have never and still don't have a security system but we have spent $4,000.00 dollars. DO NOT USE ADT !!!!!!!!!!!! |
| Joey | 12/13/11 |
I do not have ADT yet. I have had two or three appointments which were cancelled and then when someone finally came to my house he quoted his own prices. When calling customer service they are extrememy rude and no nothing and always trying to talk over you. They only want to transfer you from department to department it is the same old story just pass the buck. I was trying to purchase a survalince cameras and they wanted me to pay $3200.00. Then they were going to give me an 18% discount and I agreed to take it for $2500.00 they were to come to my house on Monday to pick up the check and for me to review the contract it is now Tuesday night and I have heard nothing.
I am glad I read these reviews I will be looking for another service. I will never recommended this company. I cannot understand how they stay in business they are the absoulote worst company. |
| Dean | 12/7/11 |
Do not use this company for your security needs.
The tech installed my cellguard backup improperly and told me that ADT would monitor the cellguard to insure that it is working properly. The cellguard was not working for 5 months and I was never notified. I have spent over 3 hrs on the phone with "customer service",4 hrs with the service tech attempting to fix the problem,2 cancelled appointments before I had to go to their office to speak to a manager to get this issue resolved.The service techs are not trained properly and the customer service is the worst I have ever dealt with.
I guess when you get this big as a company and they lock you in to a contract they don't care about the customer and don't have to help you at all.
|
| Cynthia Cook | 12/9/11 |
| I agree completely with the reviews posted here .Our Broadview service was bought out by ADT, and their customer service is just a joke. I am sitting now waiting for a tech. When attempting to locate the tech rather than waste my entire day (for the second time; last week a tech just never showed up), I was transferred to four different people, and the fourth person was a condescending liar. The information given was completely untrue; I am certain he just wanted to get me off the phone. |
| George Taylor | 12/9/11 |
| My wife and I have had ADT services for several years in our residence and it was adequate. That is why I was so surprised at how inept they were when we used the services for our commercial property. The Rep, J. Barnes told us that we could "freeze" our system when the apt unit was vacant. Apparantly that was untrue because they tried to charge us for that time, something Barnes told us they wouldn't do. I have been trying to get on the phone with his supervisor Kiel P. but he is unable to return a phone call. After about 6 attempts I tried calling his boss a Glen A. and he hasn't returned my phone call. Their customer service stinks and it really shows a lack of class when someone doesn't have the curtosy to return your phone calls. |
| craig wiegand | 11/29/11 |
| This is the worst service ever we had the glass break alarm going off every time we shut the doors then when we call after several false alarms to have some one fix it they wanted to charge us a service fee plus if the equiptment need fixed we had to pay for that too. We went several months paying for a system the we did not turn on. We contacted adt about the salesmen cons telling us about discout programs that we did not recieve finally we contacted them to shut it off now I got some collection agency calling asking me to pay 1300 dollars for service we used for two months. DO NOT USE THESE GUYS I WISH I COULD SUE FOR This please read all contract before sign they only give you 24 hours to cancel TOTAL RIP OFF.. |
| Shawn | 11/28/11 |
| This company ADT was aired on our local News station in Milwaukee,WI. The couple stated that their house was broken into and that the alarm was sounding but the response and verification that it was not a false alarm took over 41 minutes and the burglars had more than enough time to steal possession from three different floors in the home. Bogus! How is this protecting anything? What are we paying for? I am outraged. |
| george | 11/22/11 |
JUST WANTED YOU TO KNOW THAT ADT SALESPERSON TRIED TO GET INTO MY MOTHER'S HOUSE BY FAST TALKING AND WOULD NOT GO AWAY. SHE IS ALMOST 100 YRS OLD.
NEIGHBOR CAME OVER AND FORCED HIM TO LEAVE AND THREATENED TO CALL POLICE. JUST WANTED YOU TO KNOW SO IF THEY TRY ANYTHING
WITH RANDALL,S DAD.
MY SISTER CALLED ADT AND THEY SAID THEIR SALES PEOPLE ARE COMMISSION AND THEY HAVE NO CONTROL OVER THEM. WILL NEVER DO
BUSINESS WITH AN ORGANIZATION LIKE THAT.
|
| Ifeoma | 11/21/11 |
I started my ADT services February 2011 my complaints are many but the two main one's are as follows:
(1)ADT'S Advertisement for 2 free months was never acknowledge no matter how many times I called.
(2)The Alarm permit is included in my contract but was billed from the City for $75.00 which I paid because ADT never would take care of the matter, never giving me to a supervisor and never returning any calls afterwards.
Now I refuse to pay they have taken me to collections I have ask that ADT make good on the word and then I will pay but I was told by a representative that I will have to sign up for another 3 year contract this is ridiculous of course I said no. These are scam artist, ripping consumers off and not praticing legitimate services there needs to be a class action lawsuit if so please contact me |
| Tony Roy | 11/18/11 |
| Don't understand how the company can stay in business with the lack of customer service they provide! Price Gouging. I could write a book here. They dont even provide the window magnets so that you can leave them open in a secured position!!! When I asked for the extra magnets to do this, they quoted me $35.00 each!!! For a magnet?? This is after I have already spent more than $800.00 for the system. DOES ANYONE CARE???? NO! |
| SCP024 | 11/18/11 |
| This is by far the worst company that I have ever dealt with. I am so sorry that I did not read reviews before I purchased a system less than a month ago. Don't get involved with ADT. I am about to sue them for breach of contract for not providing me with a working system. |
| | 11/15/11 |
| ADT IS THE WORST COMPANY ANY ONE CAN HAVE. MY SYSTEM HAS BEEN DOWN FOR THREE WHOLE WEEKS NO ONE HAS CALLED ME. I'VE BEEN DOING ALL THE CALIING. THE ONLY THING THEY CAN SAY IS "I SOORY MA'AM" THIS IS BS. THE CUSTOMER SERVICE REP ARE VERY RUDE AND UNPROFESSIONAL. I WILL NEVER REFER ANOTHER PERSON TO THIS COMPANY. THEY SCHEDULE APPOINTMENTS FOR THE TECH TO COME OUT AN NO ONE SHOWS NOR CALL TO CANCEL. THIS COMPANY SHOULD BE SHUT DOWN. POOR MANGAGMENT, POOR CORPORATE OFFICE, AND POOR REPRESENTIVES. |
| John Herrera | 11/16/11 |
Warning - - so far in our first three months relationship with ADT the service is horrible. They told my wife and I that they would not charge us for any changes to the hardware (relocation of purchased items)during the entire time our contract was in existence. I asked this question becuase we began service at the same time modifications were be started at our home. Then our alarm went off during the first 30 days and they did not call to verify we were ok for 1.5 hours. After that time period elapsed, I finally called and asked why they were not monitoring their system? I was told a tech would be out in a week or so. When the tech came out to look at the system, I asked him if he could disconnect two sensors while he was there. He told us not problem, but we then received an invoice for $175.00 for the service call to disconnect the sensors.
I talked to our sales rep three times (with many more messages in between) and she told us that she would take care of it. To date - no credit issued against the service call and we are now receiving late notices that state "they will stop monitoring us soon if we do not pay in full". I spoke to three different people at the customer service department to no avail. The only offer I was given was to reduce the bogus invoice by 50%. Why would I pay 50% of something that was told to my wife and I would be included during the entire contract period????
My synopsis is:
1. No customer service whatsoever. The representatives I talked to at customer service did not even offer to speak to the sales rep and investigate the issue or find out what she promised us. My question - how can they attempt to charge me 50% if they put no effort in to find out if my statement is true or not??
2. The sales Representative completely misrepresented the service that would be provided at the time of signing.
3. Inconsistent monitoring of the system. I expected our system to be monitored as promised in the contract.
4. Complete Misrepresentation (promised the first month would be free, which was also apparently a lie).
I am very disappointed with the service and incorrect billing. I may be pursuing legal action to break our contract and reimburse us for all monies paid.
John Herrera |
| Michele | 11/14/11 |
| Customer Service is non-existent at this company. The best they can offer is "I'm Sorry" over and over again - A lot of good that does when your alarm is not working. I was told that I would have a service technican at my business first thing on a Saturday morning for which I was willing to pay the additional service fee. I called 7:30 am Saturday morning to confirm the appt. and was told that we were 1st on the list. No-show at 8, no-show at 9, no-show at 10. Several phone calls and all I could get was an "I'm sorry." Exactly what time do they start service calls? Now Monday afternoon - still no service technican. Already shopping for new company. |
| Pam | 11/14/11 |
| I had 2 houses and one of them had alarm service from Pinnacle and the other one was alarmed by ADT. I would always get a call from Pinnacle whenever the back door was opened or anything that required them to give me a call and check if everything was okay. I have never had any billing issues with them. I am very satisfied with Pinnacle and feel protected! On the other hand, ADT is charging me my monthly dues even though their cellular tower connection does not work! They are even charging me 75% of my regular charge as early termination fees for canceling their service (even though it does not work). Their technician has come to my house 4x to try to fix the communication but it does not work. They will not refund me even though they cannot fix my problem ADT customer service is very rude and their manager does not even return your phone call. I am glad that I have Pinnacle and I will be switching over my other service to Pinnacle as well! ADT is a waste of money. They are greedy and will not help you out! |
| robin & michael purcell | 11/11/11 |
this is the very worst service you could possibly have they are just scam artists
and will not try to resolve any kind of problem or compromise with you they use outside contractors then try to lay everything off on them i would like to tell anyone who is approched by some one selling adt service run as hard as you can away from it |
| Angela Murdock | 11/9/11 |
| I have been with ADT for two years now. My system stopped working today. They said it would be a week before they can get anyone out. They don't care that my business is without an alarm. In addition they said it was a separate issue that I have to deal with billing regarding the problem of them billing me while i am without service. This is BS. If I can afford it I will cancel my contract. I absolutely will not renew. |
| Eusebia Aquino | 11/2/11 |
Is it true that ADT runs ads on Ken&John Hate Radio 640 am LA? I cannot support hate with my hard earn money.Is it true that you support Hate on Latino Americans with Hate Radio out in LA? Tell me the truth.
Please Answer my question! |
| Ready to Cancel ADT | 10/25/11 |
| After signing a new contract in July & paying the annual amount, I have been receiving multiple invoices for an additional charge. Each time, I have called Customer Service & received a different response. Then another contract arrived in the mail with no note or instructions attached. When I called Customer Service to inquire, I was told that there was no record of the previous contract I signed and that I needed to sign another. I was assured that once I signed & returned the new contract, all would be settled. However I just received another invoice. This time, I tried sending an email to Customer Support since I wanted a response in writing. I received a return email instructing me either call Customer Service or to send another email through a diffreent portal. I am now ready to cancel. If Customer Service is so poor on a relatively simple issue, what can I expect if I really need service? |
| | 10/25/11 |
| This is the worst service in the world! A senior rep just hung up on me! I will never do business with them again. Once my contract is up I will cancel everything ..and they make it so they FORCE you to do business with them! |
| Ashley Stitt | 10/26/11 |
ADT is by far the worst company I have done business with! I had the sales representative knowck on my door, which I was reluctant but signed a contract and had given her a voided check so that they could draft my account monthly. The representative stole my routing and account nubmer and paid her own credit card bills with MY MONEY!!!
I told ADT and all they said was they were sorry, but I signed a legal contract and I cannot get out of it without paying astronomical fees. I HATE ADT with a passion! Its so Ironic, I'm paying for a security system from a bunch of theives! |
| Bruce | 10/20/11 |
| Someone from corporate better get in touch with me soon, or we'll be talking with lawyers and starting a lawsuit. I am very displeased with the runaround and non-existent customer service. If corporate america continues this game of take without asking and provide nothing in services, then corporate america will wind up like the Roman Empire!!! |
| Stan Jenkins | 10/18/11 |
| I called to transfer my service 7 months ago the area Rep shows up 3 weeks later to connect service, he tried to charge me some ridiculous amount. I told him no so he suggested I(myself) sneak into my previous location and take the hardware. Secondly a tech called me a month later saying we had an appointment to do the install in 30 minutes I said I'm in another state. I then called to cancel service 2 months goes by another person calls saying he's from ADT but calls me by the wrong name I replied "you have the wrong number" and he says "are you sure?" So after all that I checked my banking statements to find out that ADT has been chargng me the entire time. I called ADT and they cant find any account for me, I have faxed over to them 4 times my bank statements proving ADT withdrawals. Come to find out they contracted my account out to a DEFENDER SECURITY John Gibson(specifically)what does this say about a company like this? |
| New Customer | 10/19/11 |
| Do not buy from them. They do not care one lick about customer service, and will not do anything about any issues you will have. I have been fighting with them for about 3 weeks now, and they are doing nothing to help resolve the situation. They even ruined our brand new house, just built, and dont want to pay for the damages. |
| Harry Downing | 10/14/11 |
| I have been with ADT for about 15 years. Yesterday I was supposed to have a representitive come to my home between 3 & 4 PM. We wasted the whole day and no one ever showed up or called at all. Calling the company back, I got a very appologetic Tony De Larosa after spending 15 min talking to menus and being on hold. He said he did not know what had happened and that the person who was to show up was Bob Russo from their Colonie, NY facility, first thing in the morning. As I sit here, still no response from them. It is my recommendation to any homeowners to try Protect America as they are aggressively trying to gain new customers by offering friendly and available service. They can be reached at 800-951-5111. The latest incident above was only one of many problems we have experienced with ADT. |
| lena | 10/14/11 |
| SafeCo came out representing ADT promising to pay off my contract balance from prev. alarm co. which never happened.Called ADT to get resolution and they couldn't do it so now i have 1 cancellation fee of $800 and potentially one from ADT.It seems as thought ADT works for SAFE Co. there is no accountability here. ADT willing to loose a new customer because they can't get their door to door contractors to do the right thing. Which is take care of their customers! I am so disgusted with this mess! |
| Leslie | 10/14/11 |
| My ADT system stopped working this morning. The battery is beeping at me. I might have another 3 hours before this stops. I tested everything and reset the breaker box. Still nothing. I called ADT and they informed me that they cannot get a technician out here until the 24th!!! So for the next seven days, I'm supposed to be without a system. I told them that it was unacceptable! How am I supposed to protect my family and my home if a system I'M PAYING FOR (for the last 10+ years might I add) isn't working? They told me that it was out of their hands, that the 24th was the earliest someone would be here. I was transferred EIGHT TIMES. I told Billing that I refused to pay for a service that didn't work. They said they'd give me credit once the technician came out. That's bull. I'll never see that credit. I kept asking for managers and kept getting the run around. When I finally asked for a manager who wasn't scheduling or customer service, someone OVER them, I was told to call the corporate office. Guess what...corporate didn't answer their freaking phones! So, now I'm paying for a system that doesn't work and the company that I'm paying to protect me and my family doesn't care one bit. I'm through with this company. Poor customer satisfaction. |
| Denise | 10/14/11 |
| I have been an ADT customer for 15 years. I recently had a break in and called to have additional equipment installed. It was on 09/13/11, the tech said all ok and everything is working. After he left I tested the system the next day and it did not. I called him and then the company. I called the company 3 additional times and they finally scheduled an appointment for today (10/14/11) between 12noon and 5pm. I was home and no one never showed I called at 523pm and was told the tech said he was at my residence at 323 and stayed until 325 and got no response when I questioned the representative she said she could not get him on the line. And the best they could do was to schedule another appointment for 1 week out. I requested to speak to a manager and Tod Billington called me back and said the next available appointment was 10/21/11 between 5pm and 8pm and if I wanted someone sooner I would have to pay 300.00+ even for a system they installed that did not work and there was no answer at the corporate number. |
| John C Bates | 9/30/11 |
We were Brinks and Broadview Customers for over 10 years. In that time we have requested service exactly twice and received help within a timely manner. I called ADT today as my alarm started beeping at 3:30 in the morning. The rep was not helpful or friendly and practically called me a liar. They said it would be $105 for the service call and they could not send someone until the 17th of October. This afternoon our alarm went off again and this time my wife who can see a little better than me was able with a magnifier to see that it said low battery. We are legally blind and when we called ADT again they tried to tell us how to take out the battery and they do not know when someone can come out. Mean while our dogs are barking when it goes off and in the early morning disturbing our neighbors. We just don't know what to do, but one thing is for sure we are canceling with ADT. Paying them is like flushing money down a rat hole.
John |
| Nila | 9/26/11 |
| I just called Adt for a quote over the phone but told them that I'm not sure if i still have a obligation with my current alarm system .they said oh no worries if u do we will cancel this contract as long as u call us by 9pm.well of course the customer number they gave me no one answered it..Long story short I haven't been given my money back as of yet Buyers beware don't give them any info unless u want to sign a contract with them. They will take ur money & won't give it back. |
| Ida Santoso | 9/24/11 |
This is a nightmare, I called every few days in this 2 months , nobody care they just pingpong and every phone number I called always give back the same answer , sorry I am not be able to help you , you need to call the branch office (in Houston) and after that , they transfer to the billing dept. and the top person I can talk is the regional supervisor (Mr. Rufus) which never call me back nor answer my phone anymore.
I interest to install 6 camera and I chose ADT since I though they have a good reputation than regular store in houston even cheaper, the sales rep. (Mr. Cody Travis) came and we negotiate and agree 6 camera included tax , installation , and one year additional service plan for 3 thousand something , we sign contract and that say 0 balance , I paid in front (since I though ADT is a big company who will be afraid), first they install late for a month than schedule , second Cody did not help to set up the computer in my bos home as our agreement and until now (09/25/2011), my boss still can not monitor his business we have been paying for internet every month almost $80 , and the last problem there is a balance in my account more than $100 , when I complaint to Cody , he said it's tax , if I want to complaint , complaint to US Goverment , I negotiate with him already included everything and I have the prof , I call .... call ..... and call ,always go back to the main office in Houston (Mr. Rufus , which never call back), since my bos complaint he still can not see from home , so I decided pay student from A&M to help install sometime next week ,since nobody at his home speak english and I have to work out of state for few months ,and the ADT billing dept keep calling my bos , to pay the remaining balance ............. what should I do .....can I sue them ... |
| Michelle | 9/23/11 |
| My ADT system is so poorly installed. I've had about 12-17 alarms go off in the last year from nothing but the system. No entry, no glass broken. That alarm is piercing loud and I have 2 dogs. Anyway, after waiting 3 weeks for an appointment and taking the day off of work, I called to see the status of my appt and they told me "I'm sorry, the tech is not going to make it today". I am trying to find the corporate office or somebody who gives a shit that they are horrible with horrible customer service!!! |
| Joe | 9/23/11 |
To Whom It May Concern;
I recently had an phone outage at my home. I contacted my internet provider they came to my home and were not able to get to the box outside because there was a Brinks Security lock on it. I then contacted ADT and I advised them that my alarm is not working properly and the next available technician would be sent Oct 3rd. This not acceptable, my home is not protected and this why I have ADT.
After much debate I inquired about the brinks lock and several representatives insisted that they did not put any lock on the outside box. But clearly the Brinks logo was on it, I even offered to take a snapshot and send it to them via email. Each rep inisisted on charging me $85 plus gas gratuity for just coming up to break the lock so that the cablevision technician can do his job.
At this point, I was very fustrated my alarm system wasn't online and after I bought a bolt cutter to break the lock and had cablevision come down to see the issue the confirmed it was the alarm wiring causing a short with my phone lines. After much disappointment with the ADT service I was then transfered to the cancellation dept and which they acknowledged I was a good paying customer for 5+years. But this wasn't the case when I spoke to regular customer service reps. This was the 1st time I called for any issue and the attention I recieved was all negative. In short, I hope this email gets to your companies Management team or CEO.
P.S. I response from a Manger would be appreciated.
Regards,
A VERY, VERY, VERY DISAPOINTED EX-CUSTOMER |
| Kathy Maximum Pools | 8/8/11 |
| Cancelled Service with ADT. Asked the final balance paid it in full. A month went by and the phone calls started again. Asking for more money due. I told the last person I paid it in full ADT stated that it was due do to the fact that it was in the contract period and the last person made a mistake and money is due. Last week I reported them to the BBB. If this does not stop I will proceed to file harassment charges and other charges to ADT. |
| Sherry Brooks | 8/10/11 |
DON'T DO IT! - ADT HOME SECURITY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Don't ever purchase ADT for Home Security. I am so pissed off! My home was broken into twice in 1 week. First time, ADT said they didn't receive an alert that someone was in the house. The second time, by the time they dispatched the police, my home was turned upside down and all of my valuables were stolen. The policeman shook his head. He said " we we right around the block when we got the call". It was obvious, they were dispatched an hour later. Also when I called ADT, I was bounced around to many different reps. telling the same story and could not get any help. I canceled them today and WILL NEVER RECOMMEND THEIR SERVICES. |
| | 8/12/11 |
| Everyone should contact ADT at 1-800-238-2727. This is the # to reach ADT and you will get a response. |
| Dick Johnson | 8/14/11 |
| I have had this system for four months and it has been a constant problem. I was away and they had a fire alarm, called the fire department who forced windows only to find there was no fire. I have had constant false alarms and warnings ever since. A tech finally came out to check the system after several weeks of waiting, reinstalled much of it, checked it out, and departed. It worked for one day and began beeping alarms every few hours during the night even though the system was disarmed. We invested over $2000 in a system that is junk, irritating, and worse than worthless. A class action suit is in order for these non responsive people. |
| Will | 8/17/11 |
| The worst customer service possible. I would recommed a gun and a dog before I would refer their services to anyone who wants to keep their belongings secure. Escalations and Corporate are just names they give to departments to make you believe you are talking to upper management. My only wish is that I didnt spend so much time on the phone voicing my frustration and disappointment. |
| Judy Esparza | 8/17/11 |
| I found out in February that ADT installed an alarm system on a properity that I own without my knowlege. My mother who I hold power of attorney on and is disabled lives in the home and again without my knowledge signed a contract with ADT. When I found out about the system I contacted ADT to have it removed, (the house was up for sale, and I was in the process of moving my mother to Texas to live with me). I sent in proof 3 times that I was the rightful owner of the house, and 3 times I sent in proof that I have the power of attorney. It took 2 months to get the system removed from my house, and still 7 months later I am still waiting on a refund for my mother for the system that she paid for and that they took back. Personally I am tired of waiting, if I do not see a check in hand by the 26th of this month I will be contacting on the 29th, the Better Business Bureau, Legal services for the Elderly, and Darrell V. McGraw the West Virginia Sates Attorney. |
| CHRISTA G. | 8/20/11 |
IF THERE WAS A (0 STAR) I WOULD RATE THAT. GET PEOPLE WHO ACTUALLY CARE ABOUT YOUR BRAND TO MARKET IT!!!!! WORSE CUSTOMER SERVICE EVER.
|
| America Casanova, Florida | 8/22/11 |
The worst company IN THE UNITED STATES!!!!
If they owe you money, your better have a confortable chair, where you can seat & wait.
I am waiting for a refund for 21 days. During these days I called Customer Service in different occasions, and I received all type of answers:
"you check will send inmediately'; "you should receive your check in 2 or 3 days",
Last Thursday, 8/18/11: "Your check was sent overnight, via FeDex, and this is your tracking #254159(!!!)..." I called FeDex, this tracking # does not exist!,
Today, Monday, 8/22/11, I did not receive the check. I called ADT Customer sevice AGAIN!. They have no answer, so decided to give me the corporate office telehone# (303)339-8200.
And the story began... again. "It takes 7 to 10 bussiness days..."
SHAME ON ADT Co., WHO PLAYS WITH THEIR GOOD CUSTOMERS!!!
But my 3 years contract expires this November /2011 |
| chad | 8/23/11 |
| Two days ago lighting struck my house and blew up my Adt system along with my Fios and DIsh. I contacted all three of these companies about replacing my equipment and every company except ADT said they apologized that had happened and would send someone out to fix the problem immediately for no cost since weather is out of anyones control. I called ADT and they stated they wanted at least 450.00 to fixe there own equipment. They told me I had two options cancel my service or pay to upgrade my service which generates a new contract.. THat is unbelievable!!!!!! I'm not god and can't help that my house was struck by lighting.. SO CANCEL this. Crappy ass service!!!! Hope u guys go under!!! I have also sent a copy of all these post and my story to local paper.... MY mission now is to see that no one I know goes with this poor company |
| Desiree Upset | 8/23/11 |
| In march an agent came to my door and explained there was a permotion going on with ADT. No money down, no need to pay for the equiptment, all i need to do was to pay the monthly bill of 47.95 and I would have six months to try out the service to see if i was happy with it. Also i was given a one month free trail for signing up.I felt this was a good deal and what could it hurt i had 6 months to decide if i wanted it or not. We did not qualify with the company so my aunt gave the o.k for them to give corporate office her ss# as good faith that this $1,000 equipment was left in honest hands. Well in June I lost my job and called to cancel. And what do know we dont have 6 months to decide we had three days. >:{ the sales rep lied to me and now im stuck paying wtih money i dont have. to make it worse i want billed for the firsty month and a half then get a letter saying i owed $78. and change but not to pay it cuz it will come out of my account. Well now im getting this collection agency calling for my aunt saying she owe $1,200. She was not suppose to be on the bill or contract. up until this month the payments have been taken out of the account. They are saying that in breech of contract is going on and action needs to take place. Im at a lost i dont know who to ask for help or how to fix this. im so upset that i was lied to. DONT EVER EVER TRUST ADT. they are LIERS!!!!!!!!!! |
| Sarah in Augusta GA | 8/30/11 |
| If you have a door to door salesman come to your home, be sure to get a business card. After telling them no on a Thursday evening we were broken into 4 days later....... |
| Indria Wimberly | 8/31/11 |
| I do not recommend ADT for anyone, they double charge your account and provde false info just to get you to sign their contract. Recently my bank account has been charged several times and they refund it when they want too! They wont allow you to make monthly payments on your own(invoice). They want Access to your BANK account so they can take your money. How do i get out of this CONTRACT? |
| Susan | 8/31/11 |
| I agree with most of the complaints, I too have talked to five different people and nobody could help me. My lines were cut and they said they cannot do anything about this, so what am I paying for??? It's been four months and I'm still waiting for someone to call and ask me why I cannot activate my alarm. This company I will never do business again, I would rather leave my house unarmed. |
| Candy | 9/11/11 |
| My mother died in May, 2010. It is now September, 2011 and I am still receiving bills for her ADT service. When she moved closer to me in 2007 she insisted on a security system because she has one in Illinois where she lived before. The installer allowed me to sign the contract, took MY personal check and said my mother would receive extra equipment if they could do an automatic withdrawal from her bank account every month. When she died I notified ADT to stop service. They refused to without a copy of her DEATH CERTIFICATE and a copy of her WILL. I faxed a copy of her death certificate and the court order appointing me as executor. They continued to take monthly payments from what is now my account until I had the bank stop the payments. (They took over $500 of my money). I talked to them on the phone and they said they never received my documentation. I am still receiving bills that I return unopened. My next step is to go to the Attorney General. I've had enough. |
| LaTonia Carter | 9/7/11 |
| Good morning I sign up with ADT on friday September 2,2011 and my service was half done. My key pad work but my siren didnt work. Someone were suppose to come out the next day but didnt show are call. On labor day they were close so I couldnt wait until teuesday to call and give them a piece of my mine. After talking to GOD knows how many people it made me sick to my stomach repeating the same dam thing over and over to them. Lets just say they dont give care about nothing but getting money so your account is paid and laying to you about service. Well I was place on a emergency call between 5 and 8 for someone to come out and fix my problem with my siren guess what no one show up and I was place on hold for a hour and 30 minutes trying to get it resolve. So the fact to matter is go with someone else if you could are deal with the headach because am sure enough about to which service and I havnt had them a full two weeks yet poor poor service. |
| Albert Williams | 7/6/11 |
| We are installing a camer and alarm system, the installer arrived at 8am,when I arrived home at 4pm he was still working on the system. He advised that there was a bad sensor and had to check all the windows and pull all the senors. In doing so he pulled the wire completly out of the wood work and clamined there was no wire hooked to the sensor, so he claimed he could not hook the alarm up. So he contacted the sales team who wanted to sell me glass senors at an extra $255, I told him to remove the system because I was not paying more money. After he left, I went out with my kids so they could swim while I was racking the flower beds, and found 2 wires lying on the ground he tried to hide. We contact hi boss, and of course he said his tech would never do that. What a scam, they just didnt want to pay for their screw up, and I can not get anyone to call me back. |
| Litashi Anderson | 7/6/11 |
I wish I could grant zero stars to reflect the customer service received from ADT.
My story is similar to others. I moved and transferred service. ADT strong arms customers by making them sign a new contract for 3 years, increasing the monitoring monthly price, and threatening to charge an early termination fee, if you choose not to accept the new options and not do business with their company.
It also took me three weeks to get the old billing statement settled from my old address, after receiving multiple bills stating I owed several hundred dollars.
I never had such poor service with Brinks or Broadview Security, all issues started when ADT took over. |
| Barbara Allen | 7/6/11 |
| We should get together and file a class action lawsuit against ADT. I have had the worst service from them and customer relations since they have taken over the company we used to work with. Contact me at bastabar@aol.com if interested in joining me in finding a good lawyer to represent our group. |
| | 7/6/11 |
Im not happy with them either. If there is a class action lawsuit then someone please let me know. I will be talking to the ATTY GEN. and seeking help.
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| Christine Cook--Atlanta, GA | 7/9/11 |
| If I could give ADT -10 instead of 1....I would. They tried to pull a total bait and switch on us. Let me start at the beginning. The first sales person, who was supposed to arrive at 5pm for the appointment, took it upon himself to swing by our house unannounced around 1pm to "leave a card". I know this because he left a VM on my cell phone. Not happy about that. So I called the local office and asked to speak to the supervisor, Doug. Left him a VM and never received a call back. So, okay, stupidly we decided to give them another chance. The second salesman arrived on time, informed us we could do a takeover on the previous system's sensors in the house and we signed the contract and paid our $. So! A few days later when the technician arrives to do the "take over" I get this "oh I am sorry but I can't crack the previous alarm system's code and we will have to install a whole new system at your cost of another $100". I told him absolutely NOT. Only then! did the supervisor, Doug, call me back and try to woo me with a free system and a couple of months with no charges. I said no again. I do not want a relationship with this company at all. So! I go to their Facebook page and posted how unhappy I was and what happened. I got a private email from some Sarah Kennedy who told me not to hate ADT because I am fat. Really? What do the two have to do with each other? Apparently this woman is an employee of ADT at some level. You can be SURE I will be notifying their corporate office!!!! |
| Roda | 7/12/11 |
| There is no service -- customer service or technical service. I had to personally disarm my system that was constantly bleeping including middle of the night. They called me at 1:30 in the morning but couldn't follow through on calling me back during daytime hours as promiosed. There is NO technical service contractor in my city to come fix the problem. Probably because the people who were working for Broadview refuse to work for ADT. Unbelievable. Rude, pushy. I cancelled my service and they want to charge me for over a week of no service and the next three weeks. They say it requires 30 days notice. What a joke. |
| patty simmons | 7/15/11 |
I am looking for a monitoring system like life alert. I filled out a form online and ADT called me back. I was going to get $850 + $100 free on installation. I was told I had to buy the entire alarm system. When I told them I didn't want the alarm, "I was told that I don't care what the cost because it is my moms money." He then asked for a credit card number and ss# before he can proceed. I told him I am not giving out this information and he said, "I must not love my mom, if I loved her I would buy this system". To make a long story short we talked for 40 minutes and the last word out of his mouth was that he hopes I don't feel guilty when my mom dies in a fire.
I thought it is agaist the law to ask for a social securtiy number. |
| 2 reps in 8 hrs and still broke | 7/15/11 |
Had a rep come out and change the settings on my system so the alarm go's off on all the doors and windows when it is set to away mode immediately. Also had the panic button programed on the key chain. Well, they did it, and the STAY setting is like AWAY. So we call them and they sent a rep out and he changed it to AWAY to STAY. Called the rep and they wanted to charge us to send a person out, the system is less than 30 days old, 2 techs screwed it up. Also we had someone come out and order more stuff and she screwed the order up also.
Avoid. |
| Disappointed in ADT | 7/16/11 |
| I am more than disappointed with ADT. NO SERVICE!!!!!!!!!!!!!!!!!!!! |
| Paul | 7/18/11 |
| I had yes had a scheduled appt with adt this week but after trying to call them so they can answer two of my questions I got transfered to 11 different people and still didn't get answered guess what ,, good buy adt hello brinks... |
| John Deutschmann | 7/22/11 |
What a way to treat an existing customer.
I currently have a top of the line ADT system in my home and am very pleased with the operation of it.
I saw an ad on tv for their new pulse system and called in to have it installed, what a mistake.
This has almost become comical getting an installer to my home.
Do not, i repeat DO NOT attemp to purhase this system or any other ADT product. Asleep at the wheel is putting it mildly.
Take my advice, choose another company as i have now done starting this Monday.
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| Bernard G. Lyford | 7/27/11 |
Dear ADT: What is happening? I have given you at least 7 new customers, and you promised me I would receive money for the Customers I have given you. I was given a few months of free service for the first ones, and the last one, my Daughter in Bar Harbor Maine, and she got an expensive system. The reason I am writing this the man doing the install at my Daughters, promised me a 57.00 dollar check, and was given all the information. This was done in front of my Daughter, her Husband I believe who is a Dr. and this was done quite a few months ago. I have called and written many letters and not even a response. Why is my question? I won't lost my home without the 57.00 dollars but a promise is a promise. I have been told by phone that a form would be sent. No Form! I have been told by the Portland office a check would be sent, no Check, Why? Who am I speaking with? Why is this amount so much ADT can't afford it?
As for my ADT service I really could not ask for better. They are fast, and good folk to speak with. I feel they are far better than any service in the neighborhood, or at least that is what Im told from others. I love ADT, and there are signs all over my hood. No Break in's either! There have been quite a few but not at homes with ADT signs on them so they are the greatest in my opinion. But again a promise is a promise. To Date not even a letter. 7-27-11. |
| Sarah | 7/27/11 |
| Long story short.....find a company that knows what they are doing and cares about the quality they are providing to their customers before you are locked into a contract with these incompetent morons! |
| Cheryl Farwell | 7/29/11 |
| I would have given them a zero if I could have. My system has been down for almost a week. I asked to speak with a supervisor and they said I couldn't. They would leave a message for him to call if possible. He called much later when I was gone. What kind of security system thinks it's acceptable to leave your system down for a week? BEWARE OF THIS COMPANY |
| m | 8/2/11 |
| worst system ever! |
| Bob Hartsell, Dallas, TX | 6/22/11 |
TODAY I SPOKE WITH SHAWNA IN THE CORPORATE OFFICE REGARDING A SERIOUS MATTER REGARDING MY HOME SECURITY WITH ADT, I MEAN DEFENDER SECURITY COMPANY? MY WIFE AND I THOUGHT THAT WE WERE IN THE GOOD HANDS OF ADT! SHAME ON YOU FOR "FARMING US OUT"!!
A SALESMAN FOR SILVERLINE SERCUITY CAME TO MY HOME, GAINED ENTRY INTO OUR HOME BY SAYING THAT HE REPESENTED GE,"THE LARGEST MAKER OF HOME SECURITY PRODUCTS" AND HE WOULD EXPAND OUR SERVICE FOR THE SAME COSTS.
WE TALKED AND HE THOUGHT THAT WE WERE GOING TO BE A NEW CUSTOMER, BUT SINCE I HAD A 3 YEAR CONTRACT WITH DEFENDER SECURITY, I WOULD BE PENALIZED FOR THE REMAINDER OF THE "CONTRACT". TO MAKE THIS WORSE, THE REP, DIRECTED HIS TECH TO TAKE OUT THE ADT EQUIPMENT, MAIN CONTROL UPSTAIRS AND KEY PAD IN THE MASTER BEDROOM,WHICH WAS DONE. AT THIS TIME I GOT MY ADT FILE AND SURE ENOUGH, I DID SIGN A 3 YEAR CONTRACT.
FOR THE RECORD, WE HAD BEEN BRINK CUSTOMERS SINCE THE EARLY 1980'S, BUT WE WERE CO-OPTED BY ADT (WE THOUGHT).NOW IT IS DEFENDER SECURITY? OF COURSE, I DID NOT AGREE WITH THE GE REP, SINCE HE WAS A FRAUD, DESTROYED ANY FORMS THAT WE HAD SIGNED, ANE HE AND THE TECH LEFT OUR HOME. I CONTACTED THE COMPANY THAT HE REPRESENTED AND THEY AGREED TO PAY CHARGES FOR THE RE-INSTALLTION.
TO DATE, NONE OF THE ADT OR DEFENDER PEOPLE HAVE BEEN RESPONSES BUT ONE TECH, "OUWET" CAME TO OUR HOME ON JUNE 17, WORKED ONE HOUR, AND LEFT. STILL NO SERVICE. I HAVE FINALLY GIVEN UP, AND CALLED BRYANT YESTERDAY IN JACKSONVILLE, FL. TO CANCEL, PAY THE FINE, AND GO ON MY WAY. HE WAS VERY CORDIAL, WANTED TO SAVE ADT'S BUSINESS AND BE OF HELP AND FOLLOW-UP. HE WAS GREAT! TODAY, I CALLED THE CORPORATE OFFICE, AND VISITED WITH SHAWNA, AND RECEIVED THE SAME VERY COURTEOUS TREATMENT.
PREVIOUS TO THESE LAST TWO CALLS, ALL OF THE OTHERS WERE NOT EAGER TO HELP THE HARTSELLS! HONESTLY, YOUR COMPANY AND ITS AFFILIATE, DEFENDER, HAS PLACED OUR SECURITY BY LEAVING US UN-DEFEBDED SINCE JUNE 8, UNTIL NOW, JUNE 22, 2011. IT POSES THE QUESTION, IS HOME SECURITY OF ANY VALUE?
REGARDS, BOB AND SANDRA HARTSELL, 214-348-1801, FAX:214-341-6320, SAMBOB2@TX.RR.COM THANKS TO SHAWNA & BRYANT, BETTER KEEP THSE AROUND!! 6-22-11 |
| GT Powell | 6/27/11 |
| My wife and I purchased ADT and was told by the salesperson that we could pay the montly bill by check which we preferred. ADT started to withdraw the monthly bill directly from our checking account without our approval. We contacted ADT because we were moving and asked us if we plan on adding ADT to our new home and we said no. The last check we wrote was for $40.78. ADT altered the check and made it $147.80. WE contatced the bank and they said that that was illegal to alter any check. We sent them a check for $478.00 in April and received a bill for $796.50 for one month (June -July 2011) That's a lot of money for basic service for one month. |
| Fred | 6/28/11 |
Your ADT Reps are trying to push alarm systems in our Condo Association despite the fact there is "no soliciting"..They are lying ,saying there have been robberies in our development { no such robberies } so we had better buy your System. Any chance of anyone buying ADT is slim to none because of this..
Pebble Chase Condos,Massillon,Ohio 44646 |
| DGS | 6/30/11 |
| We got an ADT alram system in May 2008. Within 3 months it was seizing our home phone so that no calls could come in or go out. It was, therefore, useless. We had at least 6 ADT technicians out and 2 AT&T technicians (we had to get the phone techs out to convince ADT that the problem was theirs). Each time we called we would ask for a tech highly skilled in networked environments because I run my company's network from my home. Each time a kid with no experience would come out, claw every wire out of the wall, and on 2 occasions disabled my business network. Then he would call in a more skilled tech. Every time. Morning = hack, afternoon = more seasoned tech. The second guy would repair what the first one did and restore our service but within a month or two the alarm would seize the phone system again. We were promised a refund by our local office but they never issued it and Elsa there wouldn't return our calls. We wrote to customer service and were told we had to fix the problem by paying for a 200.00 upgrade. When we said "no" we were told to pay a 200.00 disconnect fee. They have sent us to collections and we have written to consumer protection agencies and BBBs. |
| Kris, Texas | 6/10/11 |
When we were first in talks with a door-to-door contracted sales rep for ADT, we were told the price would be around the $35 dollar range per month. Hours later, the price was somehow raised to around $43 a month. We were assured that these extra charges were unavoidable and we got many different sales-type excuses. The next day, a different Rep showed up at my door with an ADT name tag. He asked about us getting service, and when I told him that we had signed with another ADT person the day before, this 50-year old grown man lost his temper like a 10-year old kid at my front door. He claimed that he had spoken to my wife earlier in the week about getting service from him, and that she declined. This sounded very odd, being that both reps were from ADT, so I called our rep about this second guy. I found out that he used to work there, and was now working for a different home security company, and simply impersonating an ADT Rep by using his old name tag. How's that for scary?
After about a 1 ˝ years of the service, we hadn't had a single issue that warranted its use. We then decided to find out how much longer we had on our contract. We called and found out, to our great surprise, that the contract was for 3 years!!! We were positive it wasn't for more than 2 years, and are relatively sure it was originally for 1 year, but we have no way to prove any of this, so we knew we were screwed, and would have to pay something. We then called to get prices for what it would be to pay it off, or keep paying every month. We learned that we had to pay out the contract in full, or simply keep paying each month. We elected to keep paying.
Today, a letter shows up in the mail telling us that our CONTRACTED RATE is now increasing, but somehow we couldn't do anything to change the contract to benefit us. At this point, we want to be done with the whole thing, so my wife calls to cancel the service, and just pay the lowest amount.
She called to see what it would cost to pay off the contract. From the first phone Rep, she was quoted a price of $535, and we could keep our service to the expiration date of the contract. My wife wanted to confer with me when I got home from work, so she had to call back after I talked with her about this option. Upon calling back 15-20 minutes later, another different phone rep told her that the pay off for the contract would be $758!!!! When she tried to explain to the second customer rep, Jonathan Johnson, that she was quoted a different price just minutes before his quote, he told her that she was trying to "cheat the company" and that there was no record of her phone call from 20 minutes earlier. At that point, she asked to speak to a manager, and the second rep told her that she was "fighting an uphill battle," but he would let her speak to a manager stating that "they might be more lenient" than he was. Absolutely unbelievable that this guy has a customer service based job, and that any human would talk to another one like this.
My wife is now red-hot mad, and I am certainly not thrilled in any way. The manager gave us the option to pay out the $535, but we now had to CANCEL the service also. Now we are out a boat load of money, and get nothing for it, but it was better than paying almost $300 more to keep paying every month on this scam of a contract. I urge everyone never to sign any contract with ADT, or anyone affiliated with them. It is a scam if I have ever seen one.
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| Linda | 6/10/11 |
I tried to post a response but ADT will not post it. Again, ADT did not live up
to their contract by not installing what we were told was installed which is a system directly connected to the Fire Dept as we have animals and that was the only reason for our system in the first place. Our system never responded and we had the service people out many times and they agreed with us that our system could not be connected with the fire department. ADT is harrassing us continuously after hours on the phone with them and correspondence. This has been going on for over a year now. Today, we received a notice that they were going to place us in collections for $986.40. I have called the individual who was transferred from South Carolina to the Atlanta office and he has told me several times he is so sorry about all this and that we are right. We all need to put on the internet our problems with ADT and persue it in a CLASS ACTION suit as Dr. Michele Verdi-Knapp has indicated. This company is a disgrace as agreed with all the negative postings. Let's all get together and post on Twitter, Utube, and all the means we have to estoppel them from fraudulent and unlawful actions. |
| Al | 6/15/11 |
| they have failed to install the system properly after three tries and directly ignored my request to install a cable which resulted in permanent damage to my historical home. |
| Martha Pokorny | 6/16/11 |
| After your contract ends they will continue to take money out of your account without your permission. I am contacting the Better Business Bureau today. I have called and called these people only to get new phone numbers and the run around. What a complete RIP OFF!! |
| titlebirdxxx | 6/6/11 |
| I've never seen so many bad writeups in my life. I was just about to order my new system today, but not now. Thanks to all for the info. I'll just keep my Colt closer to me! |
| Linda | 6/9/11 |
| We had an ADT system installed strickly for communication with the fire dept. for our animals and we were told the system was connected with the fire dept. The guy that installed this system came back out several times and each time said it was not responding. We cancelled this system. I tried to call the guy and he had been transferred to Atlanta and said he would do his best to straighten all of this mess out. Well, one year later I am receiving up to eight to nine calls every day from ADT or some Protection Company and I have told them to "Cease and Dissist" as they are in violation of the FDCPA. But since they are not a third party collection agency, they think they can continue to harrass us but they have another think coming. We will hire an attorney and go after them for non-compliance of contract and tremendous harrassment. Do not, and I repeat, Do not get involved with this scam of a company who redirects everything to a non-performing entity. |
| Alicia Scrimger | 6/1/11 |
| If I could give 0 stars that would be my rating for ADT. I have never in my entire life dealt with individuals who do not care about their clients. I actually had a guy tell me that his customers are rarely ever right. Who says that? I am so upset with ADT that I want everyone to know about my experience. No one could tell me why my alarm was sounding every night for 10 nights and waking up my infant. In fact, no one would even consider helping me until I wrote a handwritten letter with the information. I sent an email, I called over and over again, I begged and pleaded for them to help me and no one knew what they were doing. I will make sure no one has to go through this with ADT among friends and family. I will never recommend them to anyone. |
Marlene Wallahan  | 6/1/11 |
About a year ago we spent close to $1200 on a security system installation. Two months after it was installed - we left our home for the afternoon and got a call that our security system was going off. We were 45 minutes away - so rushed home to find two local policeman sitting in our driveway. We entered the home - there was nothing out of place. Happened again - and again, so we quit putting the alarm on. Called ADT - they sent someone out to fix - wanted to charge us for fixed - when it was new and never worked. He supposedly fixed it and two weeks later the same thing - so called again - three months ago - no response - so no security. So disgusted and do not know what to do.
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| | 5/15/11 |
| My mouth is open and my jaw has hit the floor! I just finished reading page one and two of the comments made by other ADT customers and it certainly explains why I'm not getting anyway with them. Like many of you I was a long time customer of Brinks Security and received very good service. Once ADT took over, within 4 months they could not account for $208.00 of payments that I sent them through on line banking, (never a problem for Brinks) and they kept telling me, through agent after agent, that they had no record of payment. Finally, they sent me to collections and I came unglued. It took me 7 different phone calls to try to resolve the matter and they could have cared less when I told them my problem. finally, I got through to a woman named Laura who of course sent me to another woman named Carolyn Campbell, I've left two messages on her phone and no call back. They made me pay the bill on my credit card, and once they had the money no one has ever returned my phone call to reimburse me eventhough they have doubled charged me for 4 months. I read some of your responses and I was disappointed to hear you had the runaround from corporate. Maybe some legal advice would help. As with everyone of you, I am not recommending ADT. This could be scandalous |
| | 5/13/11 |
When receiving your brochure, looking up information on line and when the representative came to present your
system to me I was very disappointed for the only thing that was stressed that it was used for falls in and
outside the house. The representative was friendly but did not present much information. Not until I called
ADT and asked the representative multiple questions if the system could be used to get help for medical
emergencies and a type of panic button if someone was breaking into the house or trying to harm me did I
get some answers. This makes me very untrusting of your company and if you will follow through when help is
needed. All this should be give in your brochures and the representatives should present this for the general
public do not know questions to ask. Will be monitoring your system and if you follow through with this or I will
tell everyone to not deal with your company. |
| tina love | 5/8/11 |
| we signed a contract with adt two weeks ago. going on three weeks later we still have an alarm instilation that does not work. they sent an instaler who has never put in an alarm, and ten hours one day, and four hour the next we had had it and ask the man to leave. we have talked to the sale rep several times and, and been lied to over and over... I can not find a number for their corperate office. I am so mad.......never in all my life have I seen a business treat customers like this.... |
| JaniceS | 5/9/11 |
| In rrying to decide which company to go with the ADT rep told me about the credit card rebate. After waiting for 3 months to receive the card, I called and was informed by them that I did not qualify for the rebate card. The rebate card was the swing vote for going with ADT. I talked with the manager and it was more like "o well too bad". I have filed a complaint against them with the BBB. I have a 3 year contract so I'm pretty well stuck even though they obtained my acct under fale promises. I will NEVER recommend them to anyone. |
| Tina Schultz/Carl Bullock | 5/10/11 |
| On Jan. 25, 2011 we had ADT installed in our residents, first thing was they made several trips because they didn't get all the documents signed at the time of installation. We had setup a direct withdrawal for our bill, which ADT somehow messed up the information so we told them to bill us directly. All was fine for 3 months until April 28,2011 when we received a notice from ADT Security Services, Inc. that they tried to deduct the bill from our account. We contacted ADT @ the number on the letter (800-662-5378)and was immediately told they could not help us with this, so we asked for a Supervisor. The supervisor gave us a contact person at the Alarm Team (919-773-7802). We then called this number the next day and asked for the contact person. They advised us their was no such person there. The lady on the phone there was rude and would not transfer us to a supervisor (she actually hung up on us). It took an additional 4 times calling this number and being directed back to the ADT operator, before we could get someone willing to help. This is very bad customer service and we seriously are looking into other security options. If they do this with customers trying to resolve issues do we really know we are getting the security and service they are suppose to be provide. |
| Michael | 5/4/11 |
| I received a sytem with a medical pendant. It has since been lost. I call the customer service department and explained the problem and they told me would send out a replacement. They never did. And then when I called them back they told me I would charged for it. Sorry company, could not recommend them to anybody. |
| Susan Cerminara | 5/4/11 |
| The only communication I get from ADT is a cancellation notice. I wish I could cancel. They are the worst company I have ever used. No phone calls ever returned. Once a week they call because now I owe them money. They call--you answer--all you can hear is please hold, please hold. After a minute or two, someone comes on the line to ask you to send them the money that you do not owe. I tell them the problem--never get it resolved. In August I will be finished with them--contract over. This is going on for almost 6 months. I wrote two letters. No response. They spend millions on advertising. They might just try to keep the customers they have. |
| D. Green | 4/14/11 |
I moved into a home that had ADT in it and tried to get someone to explain to me how to turn the buzzing noise off on the key pad. Well, if you don't have an account that won't even try to help. After my conversation with the "So-Called" customer service rep there is no way I would ever consider ADT anything!
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| Maria L. Hernandez | 4/19/11 |
| I got this service as I am a senior and live alone and we have had some trouble in the area. It was the sorriest day ever that I got thi service. Because they will not let me out of this contract without charging me for the two years all i want is OUT I feel Adt is trying to take my money as I am a senior and don't have that many avenues open to me. From day one the alarm just kept going off by itself when I tried to call to find out I was helped some but bottom line is they want me to pay $49 or $59 for a tech to come out I live on a fix income and think they are just a rip off. I would NOT recommend this service to anyone. All I can say is Shame on you ADT excutives Shame on you. |
| Dr. Michele Verdi-Knapp | 4/8/11 |
| I transferred my service to a new address TWO YEARS AGO and still receive collections letters for the cancellation of my contract, in the amount of $1200, DESPITE THE FACT I HAVE THE SERVICE IN MY HOME. I have spent COUNTLESS hours attempting to resolve this. This company is a DISGRACE and I feel a class action law suit is in order. |
| DAVE | 4/5/11 |
| I CHECKED WITH ADT ON A PROMOTION THEY HAD THAT CLAIMED THAT THEY WOULD PROVIDE $850 SYSTEM AT NO COST, ONLY INSTALLATION. I WAS VERY CLEAR WHEN I CALLED THAT I WAS NOT UNHAPPY WITH MY PRESENT ALARM PROVIDER, AND I ONLY WANTED TO GET COMPARATIVE INFORMATION TO SEE IF I COULD REDUCE MY COST DUE TO BE LAYED OFF. THEY CHARGED MY CREDIT CARD $99.00 WITHOUT MY AUTHORIZATION EVEN THOUGH I DECIDED NOT TO USE THEM. I HAVE MADE THREE CALLS AND WAS ASSURED THE CREDIT WOULD BE ISSUED IN 5 TO 10 DAYS. AS OF TODAY IT HAS BEEN 13 DAYS AND STILL NO CREDIT. THEY WILL NOT GIVE ME A NUMBER TO CALL THEIR BILLING DEPT. I WOULD NEVER RECCOMMEND THIS COMPANY TO ANYONE. THEY ARE ONE OF THE BIGGEST "BREECHERS" OF SECURITY I HAVE EVER DONE BUSINESS WITH. |
| Norman | 4/1/11 |
| The one star is for communication. I have tried to fix a simple matter of billing for six weeks. I get different information from each person I talk to and I have had NO reply to emails, although they promise a reply within 48 hours. Putting a lot of nonsense in your "vision and mission" statements about valuing your customers doesn't mean a thing if you don't actually follow through. |
| Joshua | 3/28/11 |
I have had service with Brinks which transfered into ADT. I ordered an add on and they had a dealer handle the install- Alliance Security, Louisiana.
Even though I complained about how bad the dealer is and explained that I use to work for them, they still stuck me with them. The install guy calls me at 7AM even though the work order was from 8-12PM and asked if I could allow him in. I explained the previous day that my 2 yr old's room has the box in closet. The guy obviously cared more about making it easy on him than me. When he installed and tested the wireless contact worked half the time. Yet, he stuck to the install. I called cust service at ADT and they sent email to dealer relations. I was set up with another service call for them to install a wireless glass break. On the morning of that install the guy calls me at 11AM and tells me he does not have the part. Called and complained. Next thing that happens- dealer relations left message stating dealer no longer services my area and they do not have a corporate tech office near my location. Cust service told me they can transfer me to loyality dept for me to cancel. I told them I am not that stupid. I have the extended warranty which states they must repair or add on with no cost of labor. I then called the dealer and recorded the manager stating they service the area I live in and then told me they copy the 99 install check just for show. They do not charge customers for installation as ADT requires of them. I called Jack which is a dealer rep at 972-429-9042 and left 2 messages with no return. ADT corporate lied to me which breaches their warranty contract. Futhermore, when a customer is out of contract like I am, either party must send written notice of cancelation within 30 days of current billing cycle as stated in their contract. Best thing I know to do is file a complaint with the Fire Marshals office where they must obtain a license to sell and install in each state. |
| Pushpa Mani | 3/25/11 |
| I am trying to cancel my service since last night but they going around . Someone can cancel my service as of last night or today . call9252602519 . Please cancel this service your Sales rep Wynn Gonsalves have very very BAD SERVICE HAVE BIGH MOUTH. HOPE YU TAKE CARE OF THIS. |
| Jersey Shore Arts Center | 3/15/11 |
| We approved an ADT Alarm System on December 6, 2010 and to this date it has not been completed. We notified ADT Headquarters in Fl for some help and there has been no reply. We need help and it is not coming. We selected ADT because we felt they were an organized organization, competive and marketing support would be available. No so. People local are nice and polite but the system has yet to be cut over. I would welcome an executive contact and telephone number to let him know all the details. |
| Jersey Shore Arts Center | 3/15/11 |
| I sent the message about the service we are getting from ADT: Herbst, 732-502-0050 |
| David Ford | 3/9/11 |
| I moved from FL. to the Atlanta area and leased a Townhome on a one year lease. The owner informed me that since she already had an ADT system in place and that she was having it turned off that I should just give them a call and have the system reactivated. The next day I received and ad in the mail from a company I thought was ADT, as it turned out the company is an authorized reseller that represents ADT. I called them thinking I was talking ADT. That's where the nightmare begins, these guys will stoop to any level to get info on you. I was "crafty" enough not to give them my Social Security number, I did however after they agreed to only charge me $99.00 for set up and then give me a $100.00 gift card that I gave them my Amex number. Following that process they informed me that I would be expected to sign a 3 year contract when the technician arrive. At that point I told them that I had a one year lease that I wouldn't sign a 3 year contract. That's when the high pressure and bullying started. This experience has been a nightmare. ADT and their partners are not an honest group. If anyone try's to offer you service from ADT RUN away as fast as you can. These people are not honest. Do you want someone that uses the ploys that ADT uses to get you under contract to be in charge of the security system in your home? I don't! |
| Barbara J Hoyt | 2/27/11 |
| My daughter and her husband were approached by an ADT salesperson wittn day's after they moved into the new home (1st time home buyers)and was told that if they displayed the ADT sign in there yard for one year they would received free service which could then be cancelled at the end of the one year period if they were not happy. Within the three day period my daughter had read the contract a little more closley and found that it was not a one year contract nor was it free and so she called and spoke with the representative and did try to cancel. The representative begged her not to cancel saying he woudl get $250.00 deducted from his pay check and that she could work things out with ADT. A few day's later she did call ADT and was told sorry you signed a contract and there is no way out. While visitng this week I placed a call to ADT and asked if they had any type of release from the contract based on hardship as these kids are having a very hard time buying food for there 18 month old, paying the house payment along with trying to keep up on the elctric bill so they can keep the heat on due to cut backs in both there hours and was again told, sorry, you signed the contract so you have to pay. The person on the phone went on to say there suggesiton was for the kids to file bankruptcy as that would be the only way ADT would let them out of their contract. Wouldn't you think the company would rather get some money than none! Bottom line ADT is a horrible company who employees sales people who lie and cheat......DO NOT USE THERE SERVICES. As for us we well be writting letters to the BBB with copies going to all of the local TV News Station. |
| JEK | 2/25/11 |
| ADT TOLD ME THAT THEY WOULD REDUCE MY MONITORING AND MAINTENCE FROM 45.99 TO 36.50 THEY STILL THIS MONTH TOOK OUT THE SAME 45.99 THEY LIE DON'T BUY FROM THEM. DO YOUR SELF A FAVOR SPEND $3000.00 ON A REAL SECURITY SYSTEM. I USE TO WORK FOR THEM AND I WILL BE RIGHTING A BOOK AS SOON AS I GET A GREAT BOOK DEAL IT WILL BE CALLED WHAT EVERY SECURITY SHOULD KNOW. |
| Paul | 2/24/11 |
Does anybody have an email address for President John B Koch? My wife and I had a horrible experience with one of their sales guys and we would like to send a letter documenting this to their corporate office. Apparently nobody at ADT can provide me with an email address, but only a physical address. I'm pretty certain that if I send the letter in that it will get lost in the mail there. Please help if you can.
Thanks |
| Susan Cerminara | 2/2/11 |
| I had cameras installed in my house. They have never worked properly. ADT does not return phone calls or letters. They spend a lot of money advertising for new customers. They would do better by giving some service to the customers they already have. I am discontinuing my service. |
| Gayle | 1/26/11 |
new customer. Sales rep told me I was getting state of the art wireless equipment.. yada yada..
Instead I was provided and basic ge console. Tech used the same sensor that was already installed in my house 10yrs ago.. and gave me a key alarm that looks like a freaking car alarm remote! I feel shafted by the local dealer... |
| Phyllis Walker-Long | 1/8/11 |
I had an existing security system with ADT and was doing an add on building to my property. My contractor and I contacted the ADT rep in our area prior to building to have them do an add on and pre wire. The sales rep said we could not do an add on, but would have to install a separate system and because of location would have to have it cellular. So I paid the $900.00 for a new install and and was charged new quarterly amounts, when the installer arrived he asked me why I had not done an add on and pre wire to avoid 2 separate accounts. I was vivid and contacted ADT customer service and the sales rep and of course to date I have had no response except to contact the local office. We shall see where this leads. This is very deceptive practices as I am a widow and on fixed incomes
1/8/11 |
| nabileh | 12/4/10 |
| ADT IS FULL OF CRAP WIT THEIR CONTRACTS. THEY CLAIM TO HAVE YOU PROTECTED BUT ALL THEY ARE PROTECTING IS THEIR OWN WALLET |
| John Vergot | 12/7/10 |
| My name is John Vergot i'm a senior citizen on a fixed income and i live in Milton, Delaware 19968. I have the ADT security system and about two or three months ago we had a severe electrical storm which took out my phone service for about 12 days i have comcast phone service; and the technician after many trouble shooting attempts, found out that the ADT phone system was the problem as it was struck by lightning.Well he had to disconnect the ADT phone function to allow our phone service to be back in force, i was lost without my phone as i mentioned i'm a senior and can't affoed a cell phone.I then called ADT to report the problem , well they informed me i did not have a maintenance contract and i would have to pay about $165.00to have them look at the system. Well i could not afford that service and indicate that it was not a maintenance problem but a repair due to weather problems. They would not agree to fix the problem on their dime and that i had to pay $165.00 to get the service working again. So here i am paying my monthly payment for their service and it does not work.The bottom line is i would not recommend ADT to my worst enemy.I will continue to leave reviews like this to let folks know what a terrible customer relations the have and what a rip off their service is.Damn Mad senior. John Vergot |
| Pete | 12/5/10 |
| Despite being a loyal customer for over 20 years, I recently fell behind 2 payments on my account. They never contacted me about deactiviating my monitoring service. Then on Nov. 29th, they called me and said that my service was deactivated on Nov. 22th. In reality, the monitoring service was NOT deactivated until Dec. 3rd. Then they insisted that I sign a new, multi year contract to reactivate my service which I refused to do. They will lie to you and do anything in order to get you to sign a new contract. Loyalty means NOTHING to them - they are only interested in the $$$. BEWARE of their dishonest methods on doing business. |
| Stephanie McKinney, TX | 12/6/10 |
| ADT salesperson promised us upgrades when we signed a 3 year contract with them, and we got NOTHING! The local sales team has been no help, they screwed up our billing and double charged us 3 months in a row. I called the retention department and they would rather cancel our service than to provide us with the upgrades they currently offer to their new customers! This is the most unprofessional company I have ever had to deal with. I would not recommend them to ANYONE! |
| cleveland ohio | 12/1/10 |
| I am looking to have Carl Monday of channel 8 news to look into the many complaints from customers of adt. They send you false info about rebates and will not place a live representative on their phones to discuss the matter. I want to feel safe in my home, but I will not refer this company to anyone. They have the worst customer service in the world. And just like all other illegal and unproperly ran organizations you will soon fall....... |
| Andrea May | 11/16/10 |
I cannot believe the many phone calls I have made.I am done.
If anyone asks me about ADT, I will give my heartfelt opinion.
You never get a straight answer.
From corporate to independants.
Sending a rep out that terrified me. All he talked about was his boss that didn't have a life and just played golf. 6 weeks on the job. I told him I didn't want to pay any more for an upgrade, being a loyal customer for 16 years with Brinks.
He got rude, and angry, slammed my screen door till I thought it would come off the hinges, and peeled out down the street doing at least 50 MPH, in a residential community. His boss assured me something would be done. SCOTT VOGT, but today when I talked with him, TERRY COLLINS was still going to people's homes.
I am so dissapointed in the people that work for you.
Word of mouth, says it all.
Andrea May |
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