AT&T Corporate Office | Headquarters 208 S. Akard St. Dallas, TX 75202 (210)821-4105 Reviews For AT&T Corporate Office Elbert Wooten 4/9/10 I am havivg problems getting my internet back on and it has been over a week I am a unhappy customer and they do not not even have a number where you can head quarters. This really SUCKS!!!!!!!! NO ONE SEEM TO kNNOW WHAT THE PROBLEM IS!!!!!! ELBERT WOOTEN 4/9/10 STILL WAITING FOR A CALL FROM SOME ONE FROM CORPORATE MY INTERNET HAS BEEN OUT FOR A WEEK CAN SOME ONE TELL ME WHY IS IT SO HARD TO GET A HOLD OF SOME ONE IN CORPORATE OFFICE. THIS IS POOR CUSTOMER SERVICE EVERYONE IS PROMISING IT WILL BE FIXS BUT NOTHING IS GETTING DONE! THIS REALLY SUCKS!!!!!! I THINK I WILL CALL THE NEWS STATIONS NEXT! CAN SOME ONE PlEASE CALL ME BACK! ELBERT WOOTEN 2040 WINDING CROSSING TRL FAIRBURN,GA.30213 HOME 770-969-7429 CEEL-404-217-5004 Pamela Weber 4/14/10 I have been trying since February to get a refund from At&t. I had dial-up service and cancelled it when I moved in November of 09. I paid the final bill in January or 2010 but received another bill in February of 2010 and noticed on the bill you had been still charging me for my dial up service of $15.95. I called 2/2/10 and was told yes, we overcharged you here's a confimation #209700613. I called again on 3/10/10 to check on the status of the refund and was told yes it's in the system but takes 4 - 8 weeks before it is mailed out. I called again today to check on it and after being tranferred to 4 different people, on the phone for 41 minutes and told that the records don't match up with the info I gave them I would have to fax them a utility bill, a copy of my drivers license to the Memeber Verification Dept. What is all of this about???? My husband and I had been customer's of AT&T for 42 years and now when you owe me you don't want to pay me what is owed me???? Please help! The account is in my husband's name (Timothy K Weber) and I look forward from hearing from you real soon or I have not choice but to contact the Tribune newspaper and a local televison show. Sincerely, Pam Weber LEON A. SIGEL 4/14/10 SINCE YOU CONNECTED TO THE YAHOO WINDOW, I HAVE SPENT MANY HOURS TRYING TO GET AN ANSWER TO A SIMPLE QUESTIONs. I HAVE NEVER RECEIVED SUCH POOR SERVICE IN MY TOTAL EXPERIENCE WITH ATT. WHEN I CALL 800-400-1447, I'M INFORMED IT'S AN HOUR WAIT - NO MATTER THE TIME OF DAY OR NIGHT I CALL. A MR JUSTIN WILLIAMS HELPED ME WITH A PREVIOUS PROBLEM AND GAVE ME THE 1-866-722-3425 TO CALL FOR DIRECT SERVICE. IT WORKED ONCE. AFTER THAT, I WAS SWITCHED BETWEEN DEPARTMENTS WITH NO RESULT. I HAVE A SIMPLE QUESTION. AT THE E-MAIL SEND, HOW DO I SAVE A COPY OF THE SENT MAIL? NO ONE WAS WILLING TO ANSWER IT. ANOTHER TOPIC: MY ARRANGEMENT FOR SERVICE IS AS FOLLOWS: MY INTERNET SUPPLIER IS COMCAST. I DO NOT LIKE THEIR HOMEPAGE OR E-MAIL PRESENTATION. SO WHEN ATT COULD NOT PROVIDE DSL IN MY AREA, I ARRANGED TO HAVE ATT AS MY BHOME PAGE AND E-MAIL PROVIDER FOR A SMALL FEE OF $7.95. THE ARRANGEMENT WAS TO DEBIT MY CREDIT CARD. THE LAST TIME I WAS CHARGED WAS JAN 2010. THAT CORRESPONDS TO THE TIME I STARTED TO RECEIVE MESSAGES ABOUT THE ATT/YAHOO CONNECTION. I WOULD APPRECIATED THE ANSWER TO MY E-MAIL QUESTION WITHOUT GOING TO A ONE HOUR HOLD. I LIKEd MY PAST DEALINGS WITH ATT, BUT I AM LOOKING AT OTHER OPTIONS IF I CANNOT GET SATISFACTORY TECH SUPPORT. LEON A. SIGEL Lucille Yalcin 4/16/10 I also would like some answers, my husband is going overseas today and I couldn't print his tickets last night. I waited on the phone for Technical Support for over three hours, what a fool I was....thank you for your call, it is very important to us, our customer service reps are all busy, we will answer your call in the order it comes it! Yeh, right, I still would be sitting there if I didn't hang up. ATT, you did it this time, I have always been a fan, but after my threat of "$150. if I cancel Fee" is expired, and an increase in my internet service, and a choice of EFT or credit card to pay options, I just may go somewhere else to get my local and long distance service as well. I am so frustrated, this has caused me nothing but stress. I still cannot access my internet. What are you going to do? I want answers. Very unsatisfied customer. Is anyone out there that cares??????? This is not acceptable. Sincerely yours, very unsatisfied customer Lucille Yalcin Lonna Stroklund 5/1/10 After typing my missive above, I scrolled to the top of the screen where it said "webpage cannot be found". Hmmmmmm - could it be this is simply a page that let's us vent but no one bothers to read/look/review it. With ATT, nothing would surprise me anymore. Lonna Stroklund 5/1/10 Well, ATT. you've simply become too "big" and I am obviously too "small". We've been with ATT for 10 years now (mobile phones, home phone, internet, Direct TV) and I have finally reached the end of my telecommunications "rope". This last incident involved a Motorola phone (android) which I returned. I've been promised many times that my bill will be credited for this phone. This morning, the same promise was made again. Some how after a month of dealing with this problem I rather doubt it - call me a skeptic. I will give ATT kudos for their training though. Every customer service rep. knows how to say, "I'm so sorry you're having this trouble ma'am. Let me help you." They are so good at saying it that you almost believe it's not a script. Oh yea - and I love the second one - "On a scale of 1 to 5, how would you rate my service today?" (Sometimes I wonder how they keep a chuckle out of their voice.) Here's another "good one" - the cell phone I returned that ATT received the 30th of March? - two days ago I get a text telling me my rebate was on the way. So, today when I called again about the nafarious credit, I was transferred to the rebate department upon my request. Before I could explain the situation, I was informed "snippily" it can take up to 30 days "MA'AM" to receive your rebate. I replied, "I'm trying to tell you, I shouldn't have been sent a rebate." Surprise - I was put on hold within one nanosecond and remained there for 5 minutes so she could cancel the rebate card. And the final straw? - the rebate had been processed in my husband's name as he is first on the account. I couldn't have used it without his permission! Anyway - the upshot of this diatribe is simply this. When our "contract" is up, we will be moving along to someone that can put the service back in the term customer service. Obviously ATT is no longer that company. MARIA SVOLOS 4/18/10 WHY DID I GET A MESSAGE ON MY ANSWERING MACHINE THAT SAID I HAVE UVERSE? I DON'T HAVE UVERSE. I HAVE DSL. WHAT IS GOING ON. THANK YOU FOR YOUR ATTENTION. Mahesh 4/19/10 I am now not in USA and I was having AT&T connection when I was in USA. AT&T customer care executives asked me to send some native nation bills for early termination of the AT&T connection. I sent them the details to their address through registered Post, but still AT&T NOT sent me the confirmation. Can anybody help in connecting AT&T? regards, Mahesh Lonna Stroklund 5/1/10 Last issue du jour - We cannot use our Microsoft Office Outlook for e-mail. ATT cannot figure out why ATT e-mail cannot be processed the way it has been for years, with ATT. I'm being told, by ATT, that Microsoft is the one with the problem. What a hoot!!! I could have the problem fixed, however, if I would pay ATT $99 and let them have remote control of my computer. What a hoot X 2!! Marie Harvey 4/21/10 I have been with this company about 20 years. I love this company because it stood for something. I have been having major problem witj my internet and getting the new McAfee download. I have been treated so bad, lied to, and switchd so many times since October that it's not even funny. I couldn't get any help from this company. I hate to even talk to anyone from this company because all they do is lie. You all got bit but you forgot about the people that helped you got big. I pay almost 230.00 a month for my cell phone, internet , and home. Then want me to pay additional fees to for someone to come out and look at my computer to get my internet and security on my computer that I am all ready paying for I had to fix it myself. They just kept lying and switching me from person to person. I can't say anything nice about you all anymore. You all character has went down while you all rise up to be this big company. You don't get anything to say I sorry or nothing. They gave me $100.00 off my bill for all I have been through since October and I ad to get upset about that. This is crazy. I said this I switching from At&T. Go head big company run over the little people E. Brooks 4/21/10 It's time to get the Federal Trade Commission and the Federal Communications Commission involved against AT&T... How many thousands or hundreds of thousands of customers has AT&T sold DSL service to, that is suppose to be 24 hour, 7 day a week service, and the only time we can get on is after 9:30 pm at night until around 12:00 pm the next day.... Then AT&T has the audacity to suggest that its customers pay $30.00 per hour technical fee to fix that problem when it is AT&T's inability to handle the traffic that is the issue. AT&T, you have outsold your infrastructure's capability to sustain the traffic you have sold and you are defrauding your customer base.... It's time to take you down...along with all the other corporate greed monsters out there who are destroying what once was a great nation full of HONEST, TRUTHFUL, LEGITIMATE, LAW ABIDING companies who actually provided the services their customers paid for. Barb 4/30/10 Do not get tricked into getting U-verse!!!!! they will say anything to you to switch over and it's not good!!! i just got screwed over w/ their lies and manipulation... now i am w/out internet and phone and t.v. because i cancelled them, and i can't get my phone # back that i've had for 10 + years!!! ugh! Carolyn Green 4/30/10 I have been haveing trouble with my DSL for a while now.And every time I call about my DSL I grt the same old BS,I think it's time for me to act,I'm going to change my ISP and maybe my home phone company. Ronica Castleberry 4/27/10 I have been trying to receive information on my account for over three weeks and have failed. I am trying to get this information for my morgage lender to finalize my loan application with almost no response to my request and I have been trying in advane so as to not go past the deadline which is April 29, 2010, in which is this Friday. I have the personal information you have requested of me. The personal information is as follow: 1805 West 20th Avenue, Gary In. 46404. Telephone:(219)944-7955 1253. If I could have this information sent to the loan officer of this bank with information regarding atleast 12 months of service with your company via email please. only because I have almost lapsed on the deadline because I was told by one of the customer representatives that on April 2nd that information had been sent out only to find that it was not in your file for such inforation to be sent to me. The person this information needs to be sent to is: Ms. Shirlonda Taylor email address: shtaylor@centier.com. If you will please contact me in regards to my request at (219)427-6615. debbie koby 4/28/10 I have been a customer for years and they say they value my business. BULL!!! I had a great phone but it died. I sent it back because it was under warranty. I have since sent back SIX phones. Each one works worse than the last!! They claim the phones are refurbished to their original condition. I think they need new technicians. Each phone was either missing a button, no volume, no view button to view data, etc... My family all have a different phone provider and now I understand why.. I will be getting my lawyer to break my contract so that I can get a phone provider that has phones that work..I am so sorry that they do not have any way to help their customers with real problems and are stuck to a manual that provides their answers..HORRIBLE customer service at its best!! Goodbye ATT Danno 5/3/10 I have come to realize AT&T ceo's are having way to much fun wether it be holidays, buying this that or the other, or for months on end just counting the money they haven't earned. Obviously there is no concern of earning more of what did get you the money to count. (RESPECT-DEPENDABLE-CONCERN-RELIABLE-FRIENDLY-ACCOUNTABLE-TRANSPARENT) You are asleep at the wheel because of green line fever! You hide and can't be found, what is your problem? I called tech support to remove the many security programs yahoo initialized which include Norton,Computer Associates,and who knows whatever so I can use the new one McAfee (is this one way of making money)? First I talk with Henry in India then to Joan in the Philippines. She said for $130.00 a tech person could fix the problem she knew was there. How does Joan know without hooking up to my computer what is or isn't working right? That's right she doesn't. I asked to speak with her manager so I could hookup my computer with a tech to see what was going on and Joan hung up on me! She had my phone number and could have called back but didn't. I guess the 8-9 years with AT&T ($45.00 a month) isn't enough, it means nothing because you want an extra $130.00 just to check. I guess your $15.00 martini's are $30.00 and cuban cigars went from $50.00 to $100.00. I know Joan is only getting 5 or 6 dollars an hour. GET YOUR HEAD OUT OF YOUR A-- Connie Holden 5/11/10 My account was taken over by Jennifer Sharp, an AT&T representative. Last year at this time I was having problems with dropped calls and garbled reception on 10 phone lines, after 4 months of being told it was a phone issue and Apple telling me it was a network issue, AT&T admitted they had a network problem. They issued a credit to compensate for the problem and asked us to hang in there while they resolved it. Months later I had our plan revised, despite email and offers of assistance to make sure we were on the right plan, it took over a year until I found an employee who was capable. Our plan was revised and I was told a rewrite is a standard thing they do for all customers. It was done and credits issued. At some point Jennifer reviewed the account and felt we were undeserving of credits, despite the fact that Tamela spent a long time reviewing our account notes and issuing them. She even sent an email stating the credits were done correctly. Jennifer reversed the credits, and when I tried contacting people in their Executive Response Division, I was told I had to speak with her and only her for everything except technical phone problems.. She did not review Tamela's determination and told me even if she did, the credits would not be reinstated. Her supervisior Mick Murphy doesn't answer his phone or return calls.... We have been paying $1000 a month for phone service and now this... she is "in charge of our account" as she has stated and without being able to speak with anyone else, she can do whatever she chooses. If I gave my customer a credit of $912 I certainly wouldn't be able to come back over a month later and take it back, demanding payment within 4 days. Where is the customer good faith.. what about their "Code of Business Conduct" page 9? Will they resolve this with fairness and integrity? Will they stand behind the employee who reviewed the account and came up with credits she determined were fair and due? Will they correct this and make it right? I would never use AT&T for any phone service if I had the choice. I guess I will give up my Iphone and wait till another carrier has them. you can call Jennifer Sharp at | Project Manager, Executive Response | Business Solutions | AT&T Mobility Services | Office: 425-288-2746 | Wireless: 425-647-5440 | Fax: 425-288-2813 Melissa White 5/4/10 ATT SUCKS SO BAD. I HAVE NOT BEEN ABLE TO SEND PIC MESSAGE SINCE DEC 2009 AND THEY DON'T WANT TO HELP US THIS IS BULL SHIT I AM GOING TO TURN U GUYS IN YOUR PEOPLE ARE RUDE AND DON'T KNOW SHIT THAT IS GOING ON!!!!!! Dorsett 5/4/10 America is for sale.... a company as huge as Att & T is charging me hundreds of dollars a month plus taxes for government, and then uses an off shore company for payments??? Where are the jobs for my clients in this country? Why I prefer to know I'm employing an American at this crucial time in the USA. These companies have no shame just as the wall streeters who squandered away lives for the lining of their own pockets. It's sad , it's a sad day when even answering a phone is not a job you can get in america , pushing button keys on the computer and updating files is thought to be too expensive of a job to be offered to Americans. This is disappointing, the true greed of giants like AT& T. And we wonder why people are angry....it's because of all the false hope this country builds, citizens scream for the fight of jobs at home! To cry is like a cry in the forest......no one will hear you! Brian Burnham 5/4/10 If anyone cares my phone # is 352-688-2037. I find it funny that if you want to use AT&T for a phone service they are more than happy to take your money. They want to advertise they are the best phone company in the business. I'm here to tell people that this is not the case. My wife and I had been customers of AT&T for 20 years. ( Cell service for 10 to 12 years) Up until last year when customer service and lack of concern for a loyal customer took it's toll. And now even though AT&T damaged my property during a repair of thier systems after a lightening strike all we got is the run arround people passing the buck. It has taken a week to get anyone to deal with this and about 6 hrs on the phone. I really think that nothing matters to AT&T unless they are getting paid. If I don't hear from AT&T corporate on this matter then I will send this and more to anyone that will listen. Latoya Johnson 5/5/10 I hate at&t they are liars and they dont care about their customers if they cannot see them. SCREW THEM. Cathy Rollins 5/7/10 AT&T I had since Feb and poor service. The u-verse is poor. Have to constantly call. No problems with Directv ever. Which listening to other customers, clients and your employees. I WISH I HAD NEVER WISH. Terrible service. Cannot fix a simple freeze,router problem. I WILL NOT GET UVERSE AGAIN OR RECOMMEND. You do not satisfy the customer. Customer account 105241480. Joan 5/11/10 My son, who NEVER had AT & T service (he placed an order but cancelled it before the service was activated or equipment was even shipped) was billed for months. Each time, he responded that he never had the service. Now, AT & T has sent it to a collection agency which has contacted me (an address at which he has not resided for nearly 4 years) and a relative in a south eastern state where he has NEVER resided. AT & T, while acknowledging that it is in incorrect charge, will give him NOTHING in writing verifying the invalidity of the charge, nor will they call off the collection agency. The entire family is at its wits end. I am a stock holder in AT & T and I am infuriated. D. Mullins 5/11/10 I have been a customer for the past 13 years and have 4 numbers on my account. Last year I purchased a phone and now want to upgrade to the IPhone. I think it is wrong that I now must wait another 5 months before I can upgrade. It is wrong that a new customer can get the IPhone for $199 and I must pay $399. For a good customer to get raked over the coals because of a contract that has no real fees and in good standing makes no sense. Today, I see that the IPhone has dropped to 3rd in sells behind Verizon. ATT should be doing what it can for it's LOYAL customer and help whatever way it can. After 13 years, I don't think I'm going anywhere (although there are a few options) along with the three additional lines. Do your loyal customers right and help them if the need be to keep their service. Don Batson 5/17/10 I put in an order for my 86 y/o legaly blind mother to move her phone from nursing home to across the street at assisted living on April 30th. It was supposed to be installed on May 7th for Mothers day. The office I called that Fri the 7th said they srewed up the order, so it may be Mon before it could be completed. Finally someone showed up but said maintenece people had to do their part and it would be ready. Maintenece did their part on Thur. but said AT&T did not tag wires for him to finish. I called AT&T again Fri. am. and they understood what was going on and would have someone out wthin the hour do get her sevice corrected so she could talk to family & friends. Said it would absolutly be taken care of. BS... as of Fri. 5:30 pm. my mother still does not have service. Kind of stupid I think, bet if I had ordered new service for her it would have been done by now. Who at AT&T has the power or any knowledge to fix this for my MOM, guess I could make a 3 hour drive & fix it myself & really screw it up, wouldn't be any worse than it is now. I have 6 cell phones, high speed internet, u-verse tv x3, home phone and about 30 lines at my office, and have brought over numerous people by cell from Verizon & Sprint. Guess might be best to just have this printed in all Texas news papers and email to a complaint blog. I bet I still don't get a response. It's pretty sad when an 86y/o blind woman can't talk to her 94y/o sister inlaw or best yet her own kids and grand kids. If anyone at AT&T gives a shit about customer service and keeping my business and helping my Mother call me 512-913-9649. Frank Sanders 5/17/10 I have been disconnected by your DSL internet (2nd Level)support employees twice in the past 4 days. They identified themselves by name and then the connection is closed. I was transferred by a very polite off shore tech support person, who could not solve the problem. I would appreciate a call from a responsible upper level manager to allow me to explain my internet problem. My phone number is 903-569-3570. Ma Bell was never this inconsiderate in the past! Thank you. 5/17/2010 Debby 5/18/10 Your company sucks big time...that's about all I have good to say about it. Skip Ford 5/18/10 Helloooooooo? Is anyone out there at AT&T. Your executive offices phone number has been disconnected. No one answers at your corporate office? Call me please, though I doubt you will after the poor service I received today. Skip Ford MayFord Glass Gallery 770 446-1196 Tim 5/19/10 I was contacted by AT&T sales and was offered an upgrade sped for Internet for $5.00 more a month. When I attempted to get this I was told that they would not honor it. When I told them I wanted it honored since they called me I was told that if I did not like there answer I could leave AT&T. I don't think this is good serve and it is fraud since they tell you one thing the try to charge you a higher rate. I have spoken with a MAnager and was told to deal with it and to leave if I did not like the answer. If this does not get resolved I think the Media should investigate this deceptive pratice AT&T is pulling on customers. ROBERT PANNELL 5/19/10 IWAS TOLD AND THEN SOLD A 3G CARD FOR MY COMPUTER AT A COST0F $85 AND $60/MO FOR THE SERVICE, THAT WAS SUPPOSED TO WORK IN ALL OF SOUTHERN CALIF., SPECIFICALLY HUNTINGTON BEACH, CA. I WAS NOT ABLE TO USE IT DUE THE LIE ON YOUR ADS AND THE SALESMAN THATY SAID SO.CAL. WAS 100% COVERED (A MAP SHOWING IT ALL IN ORANGE) . WHEN I PURSUED WHY MY 3G DIDN'T WORK THE SALESMAN SAID I NEEDED A NEW DEVICE FOR$100, I BOUGHT IT, AND IT DIDN'T WORK EITHER SO I TOOK IT BACK THE NEXT DAY AND WAS TOLD THERE WAS A $35 RESTOCKING FEE. AFTER BEING PRESSURED, THE SALESMAN TOLD ME THERE THERE IS NO SEVICE IN THIS AREA AND WON'T BE FOR ANOTHER YEAR AT BEST!. I THEN ASKED FOR MY MONEY BACK ON THE SERVICE THAT WAS NON EXISTENT SINCE THE BEGINNING ,AND I WAS TOLD TODAY, THAT THE BEST ATT WILL DO IS CREDIT ME THE LAST 3 MO. (CASE ID NUMBER S#CM20100130_8557710) IHAVE FILE ANOTHER CLAIM FOR THE REMAINDER (CASE ID NUMBER CM20100519_9814035) IF THIS IS NOT APPROVED I WILL FILE A SMALL CLAIMS CASE IN H.B. CA. AND LET THE JUDGE DECIDE THE VALIDITY OF MY CASE. Rosalyn Dwan 5/20/10 I am trying to pay my bill from the UK - none of your telephone numbers work - I have paid for your voice mail over and over (toll free does not work)- the machine disconnects each time. What can I do to communicate with your billing while I am abroad????? Thank you Mark Green 5/21/10 I have been haveing trouble with my at&t phone bill for about 2 months now,My bill keeps going higher and higher,When I called the billing detp I told them that I was going with magic jack.And I am next month I will no longer have at&t home phone service. Roland C Clark 5/25/10 I have spent over 30 years in retail/customer service and have never in my life been treated with such poor service. Friday I spent over 4 hrs on the phone trying to resolve an issue. Thought I had it taken care of for Monday. Monday, was a repeat of Friday, and over 2 hrs on the phone. Thought I had it solved again. Tueaday, no show and over 2 hrs on the phone. Finally got some satisfaction but not enough to keep me happy. If a customer ask for a supervisor, get one. They are paid to handle problems. I understand that Management policy is not to up a call to a manager. Is that ATT policy or just poor management policy. When a customer ask for a corp phone number give them the number. You have made life hell for me for the past 5 days, may your hell last for 500 years. Doris Thornton 5/25/10 I have been very disappointed with your customer service reps and especially with your techs in India. It truly upset me to spend my valuable time trying to understand your techs that have very very heavy accents!!! Too date I am still waiting for one of your managers to return my calls. My problem started on May 17, 2010 and I spoke with 7 different people trying to get my problem handled. I have been a customer for my entire adult life, over 40 years. I hope this is not the norm for handling problems. Other large corporations respond to their customers needs in a timely manner. All of the reps claimed I could not E-mail because they did not have a number. Hopefully someone will contact me by mail, phone or e-mail. Anon 5/28/10 Placed service change order 5/15 to be done 5/24. Part was done; part wasn't. Called 5/24, 5/25, 5/26. On 5/26, they started over and wrote new order. Now the service is back to its original state. Called 5/28, and they said the account is closed. I said the line is open---call it. She said the computer can't be fixed so I have to call Repair! All this just to move a phone # from the house's line 2 over to line 1, which has more jacks. R. C. Strebinger 5/31/10 Don,t you have a Fax # for questions? huggybearrc@sbcglobal.net Roy Simmons 5/31/10 The reason for this ltr is because my phone is loaded with static no dialtone I have reported this fiasco SAt,Sun and twice today the person on the phone when periodically she was on it later called us said there was nothing wrong.I am tired tryed of the BS . WE need our phone FIXED ASAP especially for incoming emergencies GET IT FIX IT!! Roy E. Simmons ours4ever@att.net (478) 825-7152 FORT VALLEY,GA 31030 Geeta Ogale 6/1/10 A.T.&T Complaints Group 400 Chastain Blvd NW Kennesaw, Ga 30144 4/25/2010 Dear Sirs: Re: Constructive Criticism I have been a customer of Bell South/AT&T/Cingular family for 30 years. Over these years I have had hundreds of occasions to call your Customer Service Department for a variety of service requests and error corrections. I have the following comments to make from the point of view of a consumer. I sincerely hope you will take my comments in the spirit they are given: advise from a real life client given with good intentions. To be relevant, these are comments about recent events. Issue #1: We moved to Pensacola, FL in August 2009. At the time we had AT&T phone/DSL service installed along with a package for long distance calls including Canada. From the outset, AT&T has had a program problem with their billing such that our long distance package purchase is disregarded and we get billed for itemized long distance calls. Every month, we have to call AT&T to get the bill corrected before we pay it. What happens every time I call is really quite unacceptable: 1)The computer invariably says that this is a busy time, call again. 2)It then answers with various prompts, tries to connect me with a live representative per my request, and 50% of the times, after having waited a good ten minutes for a person, I am disconnected. I go through the process all over again. 3)During the waiting time, I keep getting sales pitches for additional services, instructions on how to pay the bill or am reminded of the “award winning” service the company offers. 4)When I do finally get a person on the line, I have to go through the whole story before I get the credit on the bill. On occasions the credit is not applied so the next month’s statement includes late charges and interest and makes things even more complicated to explain. 5)I am assured each time that the problem will be resolved by the next bill. 6)This happens every month and the whole process takes an average of 45 minutes. Suggestions: 1)Have a separate number for billing disputes. Do not co-mingle all your services into one contact number. It is disconcerting and counterproductive to have sales pitches and service quality boasts laid on a customer who has a genuine and ongoing complaint. 2)If your system issues are real and are going to take a long time to fix, be realistic and truthful about it so the customer knows what to expect. 3)Make a note in your computer files so that the next time the customer does not have to spell out the whole story starting with Adam and Eve, 4)Better still, if you cannot solve the complex billing issue, implement a short, quick fix to all affected accounts so at least a credit is calculated each time avoiding the need for calls. Issue #2: Just recently, exasperated with the billing issues, I switched one of my telephone lines (850-492-8272) from AT&T to Cox. Upon solicitations from AT&T, I immediately switched back to AT&T but again with disastrous results: 1)A technician installed the voice line, but could not install the DSL line. He said I needed to get a “disc” from AT&T before DSL could be activated. He asked me to call the DSL number. 2)After the same experience I normally get when I call AT&T (long waits, circuitous computer prompts, sales pitches, proclamations of service awards, instructions on how to pay bills on the Internet, how most of my problems can be resolved on the Internet at ATT.Com etc.), I finally get hold of a person who apologized and said they would resolve the issue. 3)When nothing happened, I called again only to be disconnected after a long wait. Eventually I found out that for some reason the order was canceled! I was asked to call back to reinstate it. 4)The call back resulted in a “rush” reinstatement, but I was not told exactly when the technician would come. 5)The technician came when we were not home, he did not leave any message. 6)Seeing no action, I called again, this time I was given a time (4/28 AM). I was also given a number to call for a $25 debit card for my trouble. After 6 excruciating and time consuming calls, I now am hoping I will get the Internet on 4/28. Suggestions: 1)For every new order, have one point person or a point department with it's own contact number. 2)Synchronize the installation process with telephone and DSL, in this case one hand did not seem to know what the other was doing. We never really needed a “disc” as the telephone man told us. 3)Don't ask the customer to call and sort out your errors, be proactive and have the point person resolve them. I hated to call 6 times with one simple installation process. That was 2 hours of my life I'll never get back. 4)If you REALLY inconvenience a customer like you did me, please don't insult them with a $25 debit card which I, the customer have to call and beg for. Be proactive and send the customer something meaningful in the mail as a goodwill gesture. You may ask, why are we with AT&T with all these adverse service issues, I'll tell you why: We are creatures of habit. We like your products. We like the individuals we deal with although they cannot seem to overcome the Juggernaut of the AT&T bureaucracy to help us, sometimes we often sympathize with your service reps. And so we remain your loyal customers after 30 years. Please don't take us for granted! Sincerely Geeta Ogale Mark Short 6/1/10 To whom It concerns; I've been trying to get my local office [alton, Il.] , to hook me up to DSL internet service. they keep telling me It's not availble in my area. Although my neighbor across the street,is presently hooked up and working fine.When I got through to a maintence supervisor he told me there was a policy change which would not allow hook up unless they could could guarntee a certain speed of download. I told him I would sign a disclaimer on download speed. I personelly know my local service tech and told me that he could hook me up with no problem,the supervisor actually told me the same thing. he told me it has come from someone further up the chain of command. Iv'e been a customer all my adult life. I would switch my cell and sattlite dish to at&t if someone would help me out. I'm currently using dial-up,and tryingto run a business out of my house.My wife sells realestate and constanly has drive to her office to look up info on the internet. I would greatly appreciate a responce of any kind. Mshort005@aol.com or 618-372-4394 I live @ 15855 county line rd. brighton,Il. 62012 thank you, Mark Short Trellis Williams 6/1/10 June 1, 2010 Randall Stephenson AT&T, Chairman & CEO 208 S. Akard Street STE 3700 Dallas, TX 75202-0499 Mr. Stephens, I trust you work hard for your money, as I do. However I can assure you that the amount of money you make in a year would make my annual income look like pennies in comparison. So please understand I am writing to you in frustration and utter disappointment. AT&T stole my money! I contacted customer service to see why my bill averages $400-$500 every month. During the conversation the representative offered to take a payment and make payment arrangements for the remaining balance, allowing your offices time to review the matter. In the middle of our conversation, and me never authorizing a payment the call was disconnected by the representative. I immediately called AT&T only to find the payment of $388.86 had indeed been processed without my consent. I asked for the payment to be canceled, my request was rudely declined. I was not prepared to make a payment using the method apparently already on file with AT&T, but was going to use another credit card. Unfortunately I was not given the opportunity. I feel as though your code of conduct is not worth the paper it's written on. AT&T now is not the AT&T I grew up knowing and admiring. Fortunately for my children they have choices now, and I will encourage to explore their options. I am in dire need of assistance and am still requesting that my payment be reversed, as the call was disconnected by your representative, and I did not consent, confirm, or acknowledge a payment being processed. I, to this day have not been provided with a confirmation number or anything of record. If this matters to you, I can be reached at 386-631-1963. Trellis Williams 430 Lockhart Street Daytona Beach, FL 32114 Jimmy Holyfield - Greensboro, NC 6/2/10 AT&T ran a cable thru my back yard to another home. They didnt bury it or mark it was there. The grass had grown up and when I mowed the first time of the season on 12 April 2010 I tripped over it, fell on a tree root and damaged my left knee. The Dr ordered a MRI which confirmed I had a torn meniscus in my left knee that would require surgery. I have surgery scheduled for 16 June 2010. I have a claim with AT&T claims dept and the problem is, they want me to pay for everything and then wait til the claim is settled to get reimbursed. That would be fine and good if I was rich, but Im on disability so my funds are limited. Deborah Harrell with their claims dept is a heartless rude snooty bitch so if anyone knows who I could contact that is over her, please advise me ASAP. Im finally going to meet with an attorney tomorrow and find out my legal rights. Jimmy Holyfield Greensboro,NC tarheel19906@gmail.com alex mich 6/2/10 AT&T cares very little about their customers. They are partaking in bait and switch tactics by offering very low rates to switch to AT&T and then reneging and charging a lot more. When you complain to them they don't care. WASEF HAJBEH 6/2/10 I can not belive how bad is AT@T service is . First of All I lived in Dacula GA 30019 in the past 8 month , they have over charged on my monthly invoice $200-300 in regard to long distant charges and I was on unlimeted long distant plan , Every time I call I had to wait 20- 40 Min before I get a service person , after 20-30 min of explaining my issue they send me to some one else , then to some one else , then they say the fixed the problem and they credit it my account , then next month I have the same issue and some time a rude person from the collection company would call and harrase me about not paying my bill , when I call back , I found out the person who told me they credited my account they did not and I would have to start the process of explainng again , Even thu based on their own people saying that their are over 400,000 customers have the problem , when you ask to speek to A MGR they tell they have no one higher than them and they have no #'s for me to escelate the issue !! What happen to AT@T are they to big to talk and listen to thier customers complaint ,.... I guess it is the customer problem , because we made them to Rich now they would not want to talk to average Joe ?? Maybe class action suite will help waking them up !! I disconected my # with them as a first step and then more action will come !! Aziza Tawdi 6/2/10 ATT is definitely a company from hell. I have never seen a bunch of incompetent people ever. My recent nightmare is with U-verse. I was moving and so called to get a new phone number. The rep on the phone sold me on U-verse and said she could save me $25/month on my ATT & Comcast combined monthly bill. So I signed up for U-verse TV and internet only. I kept the phone as regular landline. On the instal day, the first technician couldn't instal after almost two hours of trying. I later found out he was not qualified. The next day, another technician came and he did the installation. However, he said I couldn't keep the first number I was given and gave me a new one. To compensate me for two days from hell, he added some prime channels. He also told me that I can make free international calls to anywhere in the world. Two weeks later, I get a horrendous bill from ATT so I call the support number. They tell me that international calls to Canada are free and so is unlimited domestic calls. I replied that I don't care about domestic calls or Canada. I am interested in calls to London, Egypt, Italy plus other European cities. They also told me I cannot have an international/long distance provider on U-verse. At this point I requested to talk to a supervisor. He comes on the line and again tries to sell me the U-verse phone and compares ATT rates for London and Egypt to my provider rates. No way ATT can match them but he still insists it's a good deal (ya maybe for him and for ATT's pocket but definitely not for me & other customers). In short every rep I talked to gave the wrong information. After two hours of a hectic conversation it transpires that the initial phone number I was given when I signed up for U-verse is active as well as the second number given by the technician who installed the U-verse. So we decided to cancel the U-verse number/line and keep the regular phone line. Today was the day to fix this mess. Unfortunately, after four hours of trying, the technician couldn't and decided to leave but bring someone more qualified to do the fix tomorrow. I cancelled everything I planned to do today and the end result is the nightmare continues. ATT is a company that should be split again to allow for competition and better service. right now they own the market and they don't give a damn about the customers. It has become too big and the Chairman/CEO/ President whose salary is $1,450,000 and other higherups don't care. As far as I'm concerned, the reps/customer support are not qualified and do not understand what they are selling...all info they have given me is incorrect. Equally, the technicians are not trained in U-verse and feel frustrated when they go out to the customers and can't fix the problem. I want a free month from ATT for the sheer aggravation they have caused me. I may also take this nightmare story to abc7.news to alert other customers to stay awat from U-verse. Clark W. Moore 6/3/10 Please accept this e-mail as a formal complaint re. wireless service. I am experienceing ongiong problems with my wireless phones/service (404) 401-9355 & (678) 642-6557. I have called 611 and reported the ongiong problems with dropped calls and no contacts after placing the number. I have been with Cingular/AT&T since 1991...as a long term customer what will AT&T do to maintain me and my family as customers? A few weeks ago my daughter's car broke down and it took several calls to locate her. My wife and I was very concern about her safety and not having cell service to contact her. We were less than 30 miles from Atlanta, GA. If this service issue can't be resolved we would like to cancel our service and try another carrier. I hope since we have been with you all since 1991 something can be done! Thanks in advance for your assistence/support. Clark W. Moore 418 Pates Lake Ct Hampton, Ga 30228 (770) 471-4691 H (678) 642-6557 Richard Schneider 6/4/10 Why is it so hard getting a tech to my home to correct ( no dial Tone ).The first promise from last week was to have corrected by the past Tuesday. Now promise for next Sunday. Unable to get a real person on to answer queations.Very poor customer relationship. kurt 6/5/10 att has so much bull s**t in the works they have sent millions in my area on U verse 18 meg 3-d tv. I still have dial up sometimes I am blazing along at 28.8 baud rate. Depends on atm and swipe your card purches in my area due to they use the same network and the bundle deal thanks for that too 60 buck a month for internet think I should be happy to pay them. Do u want blood next? Att should be spanked by the gov. for such actions. Oh also by the way those terrorists we are fighting have high speed internet. Way to go att kudos to u guys. kurt 6/5/10 att has so much bull s**t in the works they have sent millions in my area on U verse 18 meg 3-d tv. I still have dial up sometimes I am blazing along at 28.8 baud rate. Depends on atm and swipe your card purches in my area due to they use the same network and the bundle deal thanks for that too 60 buck a month for internet think I should be happy to pay them. Do u want blood next? Att should be spanked by the gov. for such actions. Oh also by the way those terrorists we are fighting have high speed internet. Way to go att kudos to u guys. Amelia Gritman 6/5/10 I have a 2 problems. One have been continually working on. Each and every month my bill varies a $25-$50. I have to spend hours reviewing the bill, making calls or going to the store to get it corrected. My time is worth something too. I understand a small variance of a few dollars with my children hitting the browser but this is getting very time consuming. My very biggest problem is my blackberry bold 9700. It reboots itself pretty regularly. This is a BIG problem as I am a visting psychiatric nurse and also do "on call" work. Well I have attempted to resolve this through your 611 number. They sold me motorola back flip - this was not a very user friendly phone, poor battery length, and does not do voice dial from bluetooth. I had it 2 days and sent it back today. I use 3-4,000 minutes per month. I am on the road speaking with doctors, patients, etc and the phone reboots. This is a problem. One of your Customer care techs admitting to having the same issue. I spoke with several people trying to resolve this in the resolution department. One being Chris Ladhpakdy more than once. The first time (6/3 4p.m) he was nice and said he would call me back.... Well he never called me back. So I called resolutions back and got someone else who said that he would call me. Well it was getting late 845 pm and I called again to see that status because my phone is a very important part of my job. I then spoke with Dave Redmond. He was great. Very understanding. He reviewed all the "windows" made sure that everything was documented in areas that anyone including the stores could view them. I was also told that Chris did not document our conversation earlier that day. At the end of my conversation with Dave I thought we had agreed that I would go to the store and get a standard upgrade price and an exception because of all the trouble I had and also that I could keep my current statewide local plan with th data plan. BUT when I got to the store 6/4 I was told the phone would be $300.00 and I could not keep my current plan. Dave had reassured me that my current plan was acceptable. And I was not informed that I had to purchase a $300.00 phone. So I called 611 again to clarify this info and spoke with Chris Ladhpakdy again in resolutions and he was RUDE, DEGRADING AND ACTED LIKE I WAS TRYING TO RIP YOUR COMPANY OFF. He made a statement to me and to the customer service rep that I "HAVE MADE SEVERAL CALLS TRYING TO GET MY WAY AND IT WASNT GOING TO WORK". So I requested to speak with him directly and he restated that to me again. I really cant beleive that with all the money I spend every year between 6 phones and accessories every 2 years, and phone bills I need to be spoken to like that. Just in bills spend over $3,000.00 per year. It is cheaper for me to just cancel my plan. I have been with your company when it was cellone, 10+ years and this is the appreciation I get. If we can't resolve this I will be contacting the NYS Public Service Commission. I am a paying consumer and deserve to be treated with respect and not spoken to like I am trying to get something for free. I look forward to hearing from you in attempts to resolve this issue. Scott Furious Customer 6/6/10 Several months ago I moved to the Palm Desert area in CA. My cell phone DOES NOT WORK when I am in my home. I spoke to customer service and was told that I needed to replace my SIM card. Now I have a brand new SIM card in a phone that doesn't work at my home. I am looking for work right now and have to be ready to receive any calls from prospective employers. If I get a call at home I have to literally run out the door and go around the corner so I can receive 1 or maybe 2 dots indicating reception. 9 out of 10 of the calls I receive fail before I make it out the door. I am forced to continue to the corner and place a call to the number of the call that shows as FAILED. It's not quite as bad when I use text. But, I still have to twist and bend to just the right angle so the text will send successfully. Having to "retry" several times is automatic. This last weekend This joy of a phone I waste more then fifty dollars a month on, stopped working altogether. The woman I spoke with at the store in La Quinta said that there was water damage to the phone. This phone goes NOTWHERE NEAR WATER. When I told the manager of this store that I go for long walks every morning, he said that water damage can occur if "perspiration accumulates in my pocket". Both the manager and another "customer service rep." I spoke with AGAIN on the phone there at the store (another 20 minutes wasted) my only option is to spend more money on a new phone or they will send me one that works if I sign up for another 2 year contract. I've wasted too much money already. The manager waved me off with the back of his fingers and said. "I'm done with you" AT&T has the worst service I have ever received. I guess my only option is to pay for service I don't receive until my contract is up and go with one of the company's that my neighbors carry. Shame on you AT&T!!! Kristine Cole 6/7/10 I feel that your company does not provide good work ethic and I feel that the Customer Service I have received disgust me, over the past three days I have spoken to 7 Representatives, 5 Supervisors, A Team Leader that never returned my call (Miles S.)and Customer Retention Dept.(Diane Groppe) that told me the other Dept. must have given incorrect information! I have had Dropped Calls for 3-5months have trouble shot all the lines and phones with Reps. & Supervisors. I gave up and canceled my service this morning and still have to pay my Cancelation fees! Please Help by explaining your policies for Customer Service. I WANT TO BE CONTACTED!!!!! CONTACT INFO: Kristine Cole 208-704-0116 John Cole (husband) 208-704-0235 V BeCoate 6/7/10 ATT has become a laughing stock of a company. I have spoken with hundreds of incompetant workers including supervisors that do not value us as customers. All I wanted was to receive my regular monthly bill and not one of these people have been able to send me a bill. I wanted to pay the bill over the phone and they wanted to charge me to do that. They are the ones not sending the bill. Then they want you to feel as if its your fault. Not one person offered to send out a duplicate bill and this is customer service. I do too think that ATT has gotten too big for its britches. So I will take my money else where. I will not continue to give these people my money and be treated like I owe them something. Roseann Denbow 6/7/10 what a joke customer service is I asked a fellow on the phone about an Item on my bill he asked was I calling from my home phone I told him 4 times yes my home phone on the fifth time he asked the question was I in Missouri I had finally had enough and told him no I was on the moon and hung up not a very good impression I am seriously thinking of cutting ties with att and going to vonage!!! Crystal 6/8/10 I am sorry may be posting in wrong place but if it gets me heard I don't care. As we all know its the year 2010 and dial up internet service is almost obselete and stone age. Why is it long participating costumers of AT&T like myself is forced to use dial up internet or pay outrageous satellite internet bills. I been asking and begging all this time and now find out people have DSL right down the street. Sad, isn't it ? I am getting about 18.8 KBPS with dial up. I have called and called and begged and begged being sent here and there resulting in no answers as to how to get them to give us this service. I once heard DSL was coming to my area soon. Um, 12 years later I am here posting this on a dial up service with no DSL yet. Please tell me who to contact? Or what to do to go about getting DSL ? Jennifer Johnson 6/8/10 I have been with AT&T since 2004 for my cell phones. Prior to that it was cingular. I pay over $4000. a year with 5 cell phones and an internet hook-up on a lap top. I have never had a problem with AT&T until now. My new phone didn't work so I called and they apologized and sent me out a new (refurbished)phone. The second day I had the phone it too had issues. I called and they told me they would send out the same phone again. I don't want the same phone, this phone obviously has problems. I was told that I would receive a call back with in 2 hours which I never got. I called back and there was no record that I had called. I had to go through everything all over again. No one wanted to help resolve the issue and when I asked to be directed to customer relations to cancel my accounts and also wanted the corporate phone number and address, I was put on hold and left there. I have NEVER received such poor customer service from any company!! Very Concern Person 6/11/10 I been trying to contact the AT&T offices and the AT&T fraud dept and every other dept of the AT&T about a breech in their Internet Digital white & yellow Page about a particular countries accessing the residential page and doing (Mail-fraud, Soliciting, & Lottery-Scam,) form their AT&T customer listing, it so happen my call keep transferring all over the continent for almost 2 hrs, and finally get with a supervisor in the fraud department after I told her the situation and she told me their is nothing she or AT&T can do about it, Who is out their to protect the customer interest if the same AT&T people who sworn to protect you personal information just have it too loosely for other country to take advantage of the Data then Who will protect your personal information, if any bigger head in the AT&T Corp read it, can give me a call, 727-399-7039, That's if it not already toooooooooooo late. PS: June 11 2010. Real Pissed off customer going to put video on Facebook, youtube, twitter a 6/11/10 ATT swindled me into paying for a data plan. ive had smart phones for over 1.5 yrs. well before their new policy establish 9/1/2009...i also had 5 smart phones cause they don't work right nor do they work in my home or most buildings. but my biggest frustration is having these so called smart phones before their new data plan policy's...i am NOW FORCED TO PAY FOR A DATA PLAN ~OR~ REDUCE THE QUALITY OF MY PHONE. They claim i am "upgrading" the phone when i've had these phones for a couple of years and i am going from a blackberry smart phone to a blackberry smart phone. WHAT A F(#&'in JOKE!!! what's worse is i was told i should be able to be "grandfathered in" AND I was misled period. Furthermore, i was told that my moto razor was a smart phone from one rep to have another say it wasn't. i told them fine, i will return the replacement phone that was replacing an existing blackberry smart phone without a data plan and buy a used one and the same model as my previous smartphone...know what they said....get this...i'd still have to get a data plan. they also first said because the iemim # or whatever it is was different is part of the reason why i had to get a data plan, but then they said if i use my sim card in the same blackberry i plan on buying used that i would still have to pay for a data plan because now my sim card was new! HOLY S(#T! i told them i am being FORCED into paying them more money "monthly" and they put my back against the wall. ATT...? Choose another carrier...i have internet, cell and land line through them including satellite all of which i am cancelling!!!!! monty pope 6/13/10 We bought a brand new phone for 279.99. 45 days ago. It has problems shutting off and restarting. The only solution is to receive a refurbished phone in exchange. Our phone is in great shape... zero scratches... I want a new phone replaced for the new one I just bought. If I wanted a refurbished phone, I would have purchased one from get go. I just spoke to customer care, and said I could get a new phone, but would have to purchase another phone for 199.99..... What.... I just purchased this new phone 45days ago..... please I want a new phone, which I purchased 45 days ago, to replace the defective one.... where is your customer service satisfaction and loyalty to the customer....... I am not asking for something which I haven't already paid for. .Monty Pope William & Carlena Bullock 6/14/10 We have always had excellent service with AT&T until this past weekend. This weekend we started checking out phones online for an upgrade. We called customer care several times, went to a retail store, got back online and found the phone we wanted. Unfortunately the Blackberry 9700 is $199.99 when you upgrade. We did however find a refurbished Blackberry 9700 for $29.99. The way we look at it, is if there is something wrong with the phone, you will know within the 90 days. There is no reason to pay more if the phone is working ok. Anyway, when we tried to order it, we were sent over to the Premier store for ordering. The Premier store didn't have the option to get the refurbished Blackberry 9700. We were told by customer care that the Premier store would be able to order refurbished phones and do more things than customer care could do but they are not open on the weekend for assistance. We ordered a Blackberry 8520 online last night because we were unable to get the 9700 like we originally wanted. Then after mulling it over, we decided to call Premier Support this morning to cancel the order and talk to them about getting us the Blackberry 9700. I was told 10 minutes after Premier Support opened that they could not cancel my order and that the only thing I could do was refuse the delivery when it came. Remember, I called them at 7:10am CST (only 10 minutes after opening) and they couldn't cancel my order, but the order didn't ship until 9:40am from Fort Worth, TX. When I asked to speak to a supervisor, I was put on hold. The overall phone call was 27 minutes, which I ended up having to hang up because I had to go into work. My husband spent a few hours on the phone between customer care and premier support trying to understand why us "the customer" had to do all the leg work and AT&T has no accountability for what they say. We were told different things by different people. Everything from "we can put the phone cost on your bill", "you can get a refurbished phone from the retail store", "we don't have a phone number for a corporate office", and the list goes on. None of which are true. We have been told all day that "if we want to open a new line we can get the refurbished Blackberry 9700 for $29.99", but if you are an existing customer, you don't get as good of pricing. That doesn't make any sense at all to me. We have been good customers, pay our bill each month, upgrade and extend our contracts, we have 4 lines on our account, pay almost $200 per month, but we don't get as good a deal as someone with no history with AT&T. What happened to customer loyalty? What happened to good customer service? Thank you, Carlena Wendy 9/2/10 To Whom It May Concern: Finally- a place to voice my concerns I was told I would receive $150 in rebates for switching to UVerse I was never told the installation would take 4hrs. The technician came out-and the person from the local office met him They went back and forth about whether or not it could be installed and finally when I had had enough- I told them my next door neighbor had the service-they both were quite embarassed. Immediately, one of your boxes went bad- so my call for service was to the center in the Phillipines-the woman was not able to help because her English was not good enough-the supervisor was glib and laughing - and rude. And so it has gone for the last several months. Finally, yesterday I had the good fortune of talking with Diane Mosby in the Louisville, Ky office. She was honest about the fact that the company is having serious problems with the product. She said it it a good product but there have been extensive problems-so it's not a good product. She was helpful and very loyal to the company. She is the only person who took the time to help me-everyone else has operated under the -"get 'em off the phone" I am paying a lot of money for really poor service. My land line and my cell are not giving me good reception. I am tired of waiting for your service people. Judging by the other comments on this list, I am not alone. Everyone who has the service is complaining. Everyone says they are sorry for the inconvenience but no one does anything to help. Yours used to be a good company. You used to provide a quality product. Barbara Post 6/15/10 A little over a month ago I called 1-800-331-0500 to discuss dropped calls and no net coverage. I talked first to Heather O’Keefe who noted that AT&T had no coverage in this area. I was put through to Justin Hawkins who then passed me on to Maria Lopez who then passed me on to Paolo. Paolo insisted that it was the phone and had a new one sent to me as a replacement. I spent over 2 hours on the phone and the only resolution was to replace my phone although the other two phones were experiencing the same problem. The new phone came and I mailed the other phone back. This change did not resolve the problem of having no network. In the meantime my husband’s phone (563-508-1635) and daughter’s phones were still experiencing trouble with network trouble. Then on top of that my daughter’s phone (563-508-5755) (lives in Minneapolis, MN) besides experiencing dropped calls, the phone began shutting down, turning black and getting a message that the SIM was inactive. I called (6/8/2010) to discuss the problems we were all experiencing and they finally admitted that we have no AT&T coverage in this area and we never did and basically we have been piggy backing off of other network towers. They said they sent a note to the proper people and that I would have to wait until it was decided on whether there were enough AT&T customers that were experiencing the same thing in this area and if there was then they would look into putting up a tower. How long will I have to wait for this to happen? And in the meantime I am suppose to continue to pay for no net coverage. Why wasn’t I told six plus years ago when I contracted with AT&T that I was not covered where I lived? I am being told that if I change to another network I am going to be charged for a cancellation fee! All the time I am being told that I am a valued customer! If this is how you value your customers I can’t imagine how you would treat your enemies! A honest company would have been honest up front when I purchased my first phones and contract and told me that there was not coverage and would have advised me against going with them. Today (6/15/2010) another representative called and wanted to work on my husband’s phone (dropped calls). I tried to speak to the person but she kept interrupting me. I finally said that the phone is dropping calls because we have not service here. She did not listen and I finally said I was tired of this and she hung up on me. This action and the action of the last two phone calls are not acceptable and I want some answers and action on what can be done to resolve this issue. If that means canceling and going to another network then I do not expect to pay for any cancellation fees. I expect to be covered until I can find another network that will have. I would like to know what is going to be done about this. I am tired of the run around and no set answer about anything except that we don’t have coverage! M Newpher - 615-385-9956 6/16/10 On June 11,2010 I mailed letters to the following address: 175 East Houston, San Antonio, TX 78205. The letters were sent to: Randall Stephenson, Ray Wilkins, Jose Gutierrez, Ray Lindner, Tim Harden. The purpose of the letter was to obtain assistance with making some much needed changes to the service that I have had for 22 years that the ATT Business Representative were not willing to assist. I noticed that this web-page has a Dallas address. Was the address I used a good address for ATT Corporate and do the people I addressed the letters to actually exist in ATT Corporate? It would take much too much time to explain the issue Please advise. Employee Rights are being violated..... 6/15/10 Ever since AT&T bought,took over, and or slammed SBC, they have been a crooked company to work for. Just recently I was made aware that they are "suspending without pay" their most loyal employees just because they will not have their salaries cut in half. They are finding erroneous things on these individuals, mind you these are things that at the time of the supposedly incident that they are now addressing should have been addressed when it occured. These individuals are getting lawyers, contacting the local and state media venues to voice their opinions. These individuals have been with the company 10-20 years and this is how thay are treated. I dont care about the Union, because from what I heard sucks, but where is their HR department in all of this. Employees rights are being violated!! I have and will never have anything good to say. Apple really needs to venture else where John McIntyre 9/2/10 I called about my service concerning a upgrade and when I was expecting to see that upgrade. I signed a 2 year contract Dec.2008, I know people with the same plan as myself and have received 2 upgrades within their contract. When I asked about this the customer care rep. stated that I do not have enough features on my plan so the less I pay on my plan the longer it takes for an upgrade, the more I pay than the faster I will get an upgrade, now what I heard is that I am not a good enough customer because I dont have the $150 plans. I have not received an upgrade like everyone else because I dont pay AT&T enough money. If thats the case whats stopping me from switching to another service provider that will treat me the same as the other customers? And trust me they exist I have called 2 others to ensure. Im still using one of those samsung slide phones, all im asking for is another phone for my loyalty to the service, but I guess to ask a company that seems to be more loyal to the customers that pay over $90 a month is like pulling teeth out of donkey. jeremy davis 9/2/10 does not even deserve 1 star, i have been dealing with att since november of 09 about my equipment, saying that i never returned it and i had, having collection agents calling me left and right. now this is rediculouse you guys (att) need to get your shit together this just stressfull. I just got hung up on again right in the middle of trying to resolve this issue this if f,ing crazy i want to be a satisfied customer I I I I I I want an email from corporate jeremydavis43616@yahoo.com JL Wilson 6/16/10 I am through with your Corporate antics. As a web developer by trade, I count on high speed internet to make my living and you idiots are hindering my ability to make a living. Therefore, I am going to the PSC and file a complaint with your Florida offices because of the sub-standard, 1980's technology that you have in my neighborhood. The AT&T Technician laid it out for my before you lay him off here in Miami. This tech, in no uncertain terms, gave me the skinny on the patchwork of copper cable phone lines because your corporate greed tells you there is not enough revenue in this area to justify an upgrade of equipment. In essence, what you are saying is that us "poor" people will not get the same state-of-the-art upgrades that Star Island or Coral Gables recieves. Your lines are patched, spliced and connected with duct tape. So, when it rains or gets too hot, we have no service. This is a violation of PSC policies. We need fiber optics and/or new lines in our neighborhood and I will stay with this to the end More that disgruntled Nancy Schweitzeer 6/22/10 faxes to my phone number every 10 - 15 minutes all day long and no one at Att sis able to provide any silutions. The PUC tells me what is happening is illegal, but no one at TTt seems to care or is willing to offer any help. This is typical of all problems I've had with ATT. I'll be looking for another provider! Nancy Schweitzer Davis CA Nicole M. 6/23/10 Here is a good working contact number (you actually get to speak to a human and not a machine) for AT&T Corporate Headquarters. You will be contacting The Office Of The President For AT&T/ Executive Office Of Complaints. That number is (800) 283-6407. I made a huge mistake and left Sprint PCS of 16 years, and switched over to AT&T for the iphone, and within a month, I've had more problems with them than I've NEVER had with Sprint. Like the old saying goes, if it ain't broke, don't fix it!! Charles Mancini 8/23/10 What do we do when you receive an answer like "NOT AVAILABLE" to how long your DLS internet service will be down? SO DO I JUST PUNT OR GET DISGUSTED WITH ATT SERVICE? Saturday 8/21 the system was down for about 6 hours and today its been down 10 hours plus. It would be the right thing to do is to tell us the truth about the length of time DSL internet will be down and not give us the run around. I wonder if the workers get paid extra for working overtime on weekends? (AN old saying is milk it as mush as you can!!) With all the smarts that ATT has you would think that they would be inclined to be more aggressive in telling the people the truth about how long the internet system will be down instead of a ROBOT saying not available at this time!! By the way would you tell me the true time the internet went down and the true time it came on. Just how many hours in total including Saturday and Sunday that your customers could not use this service. Not a happy camper!! Charles Mancini Nicole McLennon 6/23/10 On June 23rd, I tried contacting Mr. Eng, to make certain that everything was still a go for the 24th, and to also ask him if I could again, come in early to get our phones, because my daughter would be leaving for a college retreat to North Georgia that evening. To no avail, I was unable to contact Mr. Eng via phone, but was able to contact him via e-mail, to which he then called me and began to explain, that there was a new launch date for the iphone 4 on June 29th instead of June 24th. He was again, very apologetic, stating that Apple was responsible for this setback, and because of this, his work schedule was completely screwed up and he was having to work overtime to straighten everything out, and once again, re-assured me, that he would make certain, that we had our iphones put aside for us with our names on them, and we could pick them up on June 29th at 8:00AM that morning. I then explained to him that I needed the phone for my daughter to take on her retreat to North Georgia, to which he began to explain, that there are only two types of phones that work in the mountains and possibly the iphone as well, because he and his family went to Helen, Georgia last week. He then apologized again, and said that we would definitely have our phones on the 29th, without any further delays or problems. That was when I decided to contact AT&T's corporate headquarters, to no avail nor resolution. After hours of researching AT&T's corporate contact information, I spoke with very few customer care representatives, WHO DID NOT CARE AT ALL!!!! At 10:34AM, I dialed (800) 403-3302 and spoke with Shelonda Walker, who stated that she could not give me corporate contact information. At 10:45AM,I then called (210) 821-4105/ (888) 387-6270, and spoke with Danny (ID#DA9486), who stated that he was with his local AT&T company, and could not assist me at all. At 11:19AM, I then called (214)741-6655/ (214) 655-2872 and spoke to Barbara Alderete, who also refused to give me her ID#. She then stated that Apple stopped all pre-orders on June 15th because they had already received over 600,000 pre-orders, so the next first come first serve launch date is June 29th. She then apologized for all the inconvenience, and agreed, that my verbal agreement per David Bell and George Eng should be honored. She then placed me on hold, and transferred the call to Cheryl Newman, who made notations of everything that I had to explain to each and every AT&T employee that I had spoken with. She then stated that she would e-mail Mr. Eng's boss (Heidi Lucas) because she also felt that he should honor that verbal agreement, and she would call me back to make certain that Ms. Lucas contacted me, to which Cheryl Newman nor Heidi Lucas never contacted me. At 12:06PM, I then contacted (214) 757-5788/(214) 525-8500/(800) 283-6407, to which I FINALLY contacted The Office Of The President For AT&T Mobility, to which I spoke to Jonathan, who also made notations of my grievance, and said that he would forward it to an executive specialist for resolution, and someone would contact me within (2-4) hours. At 1:28PM, I received a call from Jackie Sutton, an executive specialist, who took a very nonchalant and un-interested tone in my grievance. She began to explain that all pre-orders were suspended due to system issues, and all retail stores were notified of technicalities with AT&T's network. I then explained to Ms. Sutton, that AT&T's technicalities and network issues were not my fault, and that was the reason why George Eng took full responsibility for that as well as David Bell's instructions per pre-order. I then told Ms. Sutton that I was in the process of writing a grievance letter to AT&T's corporate offices, to which she stated that I was already talking to corporate, and they cannot fulfill my expectations. I ended the phone call, and at 1:51PM, contacted (800) 283-6407 again, and spoke with Catrell, who transferred the call to Rico Griffin, who was extremely rude, arrogant, and insulting. As I began to explain everything and stated that I was going to write a grievance letter to corporate, Mr. Griffin told me that my letter would make no difference because it would end up on Jackie Sutton's desk anyway or his desk because they actually work in the president's office, and it was both their jobs to deal with all complaints. As I began to question their commitment and loyalty to their customers who allow them to bring in a revenue of $123 BILLION DOLLARS, Mr. Griffin became more un-interested and dis-concerned, and then asked me, "Do you really think that Randall L. Stephenson, the CEO Of AT&T, is going to contact you?"!!! WOW!!! REMINDS ME OF (BP). SO MUCH FOR US LITTLE PEOPLE!!!!! He continued with his demeaning comments, by stating that Mr. Eng had no right to tell us that he would do anything for us, because even as store manager, he had no authority nor power to make decisions or commitments like that, and AT&T nor Apple doesn't care about George Eng's word nor promises to my family and me. They are only concerned with paperwork, not promises nor verbal commitments. As I made notations of what Mr. Griffin was saying to me, he stated that I did not have to write anything down, because the call was being recorded, and I could feel free to contact an attorney who could court subpoena the taped call because as far as he was concerned, AT&T has no obligations to my family and me. He then threatened to cancel our contracts, but would do us a favor and release us of any cancellation fees, but I would have to take advantage of it right now. I then ended the call to prevent Mr. Griffin from spurring any further insults. **LOOK UP THE WORDS HORRIBLE, DISRESPECTFUL, CAVALIER, CALLOUS, COLD, GREEDY, GREEDY, GREEDY, AND VERY POOR CUSTOMER SERVICE, AND AT&T'S PICTURE/LOGO, WILL BE PICTURED. Dear Mr. Randall L. Stephenson, if you have time and concern for little people like me, who pay a monthly cell phone bill of $240.51,which helps to produce $123 billion dollar revenue for AT&T, your time and consideration to this matter, would be honored, and greatly appreciated. Thank you, Sincerely, Nicole McLennon Lawrenceville, Georgia (678) 570-5201 Roy E. Simmons 6/23/10 I hope that this gets to right department!I am disgusted with the AT&T bring back BELLSOUTH we never had this kind of problem.Now with that said !!I hope that we do not not experience an emergency while our service goes through a regular "SHUTDOWN"!! This is why I am contacting the home office instead of 611 damit I pay for service and I want it.Tonight my wife is out of town and suppose to call me but instead her calls are directed to voicemail.I'll bet if the whitehose experienced this mess it would disappear quickly,HUH!? This is my second time to contact you for your sleasy phone service.You probably only have to answer to your stockholders....hope they have better service than me!! In closing is there any relief in sight?your Fory=t Valley,GA equipment is old and out of date apply for STIULUS to FIX it!! Roy E. Simmons ours4ever@att.net (478) 825-7152 AT&T Customer 6/24/10 AT&T Corporate Headquarters Attn: Mr. Randall L. Stephenson CEO, President and Chairman of AT&T 208 S. Akard Street Dallas, Texas, 75202 (800) 283-6407-Office (314) 331-9896-Fax My family has two wireless phone lines with AT&T for over 7 years. Throughout this time period I have bought several phones, adding to the profit margin of AT&T. This week we went to upgrade our phones to the iphones and were told that we could only be given a mid line upgrade which will cost me several more hundreds of dollars verse a baseline upgrade and that noone in the AT&T offices could change and shorten the availability time for upgrades. It really saddens us that AT&T at all levels (including Corporate, which I called) are not willing to help a loyal customer of AT&T and that AT&T is again, just looking to expand their profit margins at the cost of customers. I know that AT&T could care less about their customers, just read above...maybe a huge article in the Newspapers, TV talk shows and to the share holders might stir up some needed "Customer Service". Frances Kinsey 6/25/10 Phone messed up - called repair dept - was told they would come out to check their equipment on the outside after a few days - did not say a word about money. Supposed repair check day came - no repair - I called repair dept to find out status - told the tech determined problem was on the inside - COST FOR INSIDE REPAIR $85! TOLD THEM NO THANKS!- transferred home line to cell line - got bill today - $85 charge on there. FOR WHAT!!!! DO NOT TRUST THEM! I WAS TOLD THAT IT WAS $85 JUST TO MAKE THE STATEMENT THAT THE PROBLEM WAS ON THE INSIDE WITHOUT THEM EVEN COMING INSIDE AND DOING ANYTHING! TOLD TO TALK TO A SUPERVISOR - STILL WAITING....I WILL CANCEL EVERYTHING WITH THEM IF THEY DO NOT MAKE THIS RIGHT. HAVE BEEN A LOYAL, PAYING, NEVER LATE, NEVER HAD A PROBLEM WITH THEIR BILL TILL NOW - CUSTOMER FOR 27, YES, 27 YEARS! IT'S LIKE THEY THINK I DECIDED THAT SUDDENLY TODAY I DON'T WANT TO PAY A CHARGE FROM THEM. THIS COMPANY WILL GO UNDER IF THEY CONTINUE LIKE THIS.... NOW THEIR CHARGING YOU TO CHECK THEIR OWN EQUIPMENT! Candace Magstadt 7/26/10 July 26, 2010 AT&T Executive Office 308 South Akard St 1110.C8 Dallas, TX 75202 To Whom It May Concern, I am writing today to express my extreme dissatisfaction with the service I have been provided by AT&T. I began service with your company on May 19, 2010 and as of today have experienced five service disruptions. Technicians have been to our home on the following dates: June 3, June 11, July 10, July 11, and now July 26. The response time for resolving these disruptions would not be difficult to endure had the disruptions not occurred so frequently and require I remain in my home for four-hour periods each time waiting for someone to arrive. Each time they have arrived it has been at the last hour. In addition, I am attending courses online and my only stipulation for beginning service was that it be reliable. I now have a service technician scheduled to come out between 5 pm and 9 pm and finals due today. I cannot afford to continue to worry about service disruptions each time our city has a thunderstorm. When we spoke with a technician this morning to advise that the gateway was no longer functioning, we were advised that we would need to contact Belkin. Belkin would need to ship us a new battery. If we did not want to wait for the new battery, perhaps they could express deliver it to us I two to three days. Again, this is another equipment failure and the customer must wait for a resolution from another manufacturer when AT&T supplied the faulty equipment. I am certain any other customer would believe that this is an unacceptable history for your company. I have spent 20 hours sitting in my house waiting for technicians on my time off and driven to another city to replace a faulty battery all for the sake of receiving the service I am paying for already. I fully intend to cancel services as soon as my schoolwork is complete and we can begin service with another company. After speaking with AJ and Rowena, his manager, I was told nothing could be done and read from a script about how sorry they are that no one called. Sincerely, Ms. Candace Magstadt Diana Gould 6/28/10 We have not had home phone service for 11 days! I've made at least 7 calls to the repair center, spoken to 2 supervisors and still no one has shown up to repair our phone. There have been 5, yes 5 missed appointments that their repair techs have failed to show up on. All I keep hearing is "I'm so sorry, I apologize for your frustrations, blah, blah, blah". I don't want to hear your apologies, I want my phone repaired. Apparently our little home phone account doesn't generate them enough money to make it worth their while to repair. I even had one c/s rep tell me that we should rely on our cell phones until someone can make it out - if I wanted to rely on my cell phone I wouldn't have home phone service - even the threat to switch to a competitor got the response "well, that's your choice if you want to do that"!!!! What the heck happened to good customer service?? I pay my bill on time every single month and it's completely unacceptable that it's taken this long for them to come out to repair our phone!!! I'm at the end of my rope here - I WANT MY PHONE FIXED!!!!! Taukedrik Boyd 6/28/10 I have had problems with the customer’s service, DSL and Account receivable departments for the past 5 months now. There are unethical practices that are being allowed to take place at this company and are being back up by the executives in the company. My bill is not right I have been complaining for months and yet no one seems to care. I want nothing to do with your company, but unfortunately you are the only company that services for home phone services in my area. One thing is for sure, I will ALWAYS remain a Verizon Wireless customer. At least the company ensures that the ksa’s (knowledge, skills, and abilities) are current for all their employees and crap is not given out to customers who chose your company as a provider. Word of mouth can do a lot of damage to a company’s reputation, and I certainly plan to exercise that option at the highest level possible. If there is ever a class action lawsuit, count me in! Suri 6/29/10 Worst service ever .....need to do train your employees better LaDaisja Brewster 7/27/10 WE SWITCHED SERVICES FROM AT&T HOME PHONE TO ONE OF TIME WARNERS BUNDLE PACKAGES. A SALES REPRESENATIVE CAME KNOCKING ON OUR DOOR TO GET US BACK OFFERING A GREAT DEAL WITH U-VERSE BEING THAT WE WANTED MORE HD CHANNELS AMONG OTHER THINGS. SO I TRIED TO HOOK UP WITH THEM AND THEY TOLD ME THEY WANTED ME TO PAY A DEPOSIT THAT I COULD NOT AFFORD. SO MY DAD TRIED. THEY TOLD HIM ALL HE HAD TO DO WAS PUT A CREDIT CARD ON FILE AND THEY WOULD COME CONNECT. SO WE CANCELLED A CONTRACT WHICH IM CURRENTLY PAYING FOR. TWO MONTHS LATER (LAST WEEK) THEY CUT OFF OUR SERVICES SAYING WE NEED TO PAY A DEPOSIT WHICH WE CANT AFFORD. THEY LIED TO U TO GET US BACK AS CUSTOMERS. MY SISTER IS GETTING MARRIED IN AUGUST AND WE HAVE NO INTERNET. I CANT GET A HOLD OF ANYONE AT CORPORATE. IM STARTING A CLASS ACTION AGAINST AT&T Roy E. Simmons 6/30/10 My EMAIL: ours4ever@att.net Here we go again rain no telephone sewrvice!! What is your problem besides old delapidated equipment probably from the 40's! WE pay for service maybe we should dock you for every hour our service is down?WE pay you well so FIX IT.I will contact some one higher up if this persist!! I am sick and tired of this foley!! Roy E.Simmons 105 Miller St Fort Valley,GA 31030 (478) 825-7152 H. Cooke 7/1/10 AT$T has got to be the worst managed company in America. I have been without Uverse and periodic phone outages for 6 months and repeated visits don't reconcile anything. Today, 31 June, a technical supporter named Greg spent 30 minutes telling me of how great he was and that he was an expert. He informed me that the problems I am having is not with AT&T but it was my power company that was at fault. He informed me that AT&T could not fix the Uverse. What a bunch of losers. Ronitha Pickens 7/5/10 My name is Ronitha Pickens and I have an LG View, cell phone. My husband and several friends also have or had this same phone and everyone has either replaced or gotten another phone because the screen on the phone goes out and you are expected to pay $50.00 to replace the phone. Several of our close friends have services with Verizon and also own touch screen phones none of which have experienced what we have. I am very unhappy with AT&T and their promotion of such a poor quaility product. I woyuld like for someone to contact me regarding my concerns and the poor quaility of this phone. I refuse to pay to replace my phone, when I am definitely not at fault. Mrs. Ronitha Pickens (409)504-0833 Penny Mooney 7/5/10 I took out a bundle and paid an $87.00 fee for you High Definition TV Package with 2 receivers. I ask when I put down the order if that was all and they said yes. Now they are saying we have to come up with $649.44 before they will install it. That is highway robbery. I ask that everything be cancelled and was told to call customer service tomorrow as it was connected 7-2-10. We didn't even know it and needed jacks in the house. I am disabled and I have no savings because of my husband's sickness and mine. Apparently AT$T is for the rich People. It seems like if your disabled everyone just wants to rip you off or scam you. Some people are truly disabled and don't receive big salaries. I will call tomorrow and cancell the phone, and as you know your business grows by word of mouth. Be sure and print this, so other people can know. Penny Mooney Geneva Lewis 7/5/10 If there were an option to choose less than one star I would. As ATT deserves no recognition, not even 1 star for poor. I am in the process of writing the corporate offices. I have received absolutely horrible service from this company. My calls drop on average 6 times in a two hour timeframe!!! Then when it doesn't drop, I sound like I am under water!! Forget calling customer service, they have no customer service skills, nor do they have any troubleshooting ability! I have switched over to Sprint PCS. ATT does not deserve my $120 bucks a month. I am getting a much better package and more reliable service. Bye ATT!!!! Good riddance!! Michael 7/6/10 AT&T has the worst customer service out there and of course they are all liars... The representative that work for them do not have any experience. my boyfriend and i decided to get internet with them last month and everything went wrong.. First of all it took them Three weeks to connect it after taking our money the first day over the phone... Anyways i can go on and on. Just don't use this company especially for internet... BAD SERVICE.. THEY SHOULD BE ASHAMED... WORST COMPANY... SOON EVERYONE WILL REALIZE.. No Good Deed Goes Undone!! 7/12/10 FINALLY!!! There are several CLASS ACTION LAWSUITS against AT&T!!!!!!!!!!!!!!! Reported by Fox News. If anyone needs the contact information for the attorneys filing the lawsuits against AT&T, I will post per your request. Finally, justice will be served!! J. Wiggs 7/7/10 U-Verse was great when we first got it, for the last several months we have had problems with it working intermittently if at all. Three missed appointments for repair, escalation to Tier 2 support and another pending repair visit, it still doesn't work right...what is the deal? If I ran a business this way, I'd think I'd be out of business! Maybe I'll go to corporate over in Dallas in a few days. J. Wiggs Fort Worth, TX Michael L. Dyer 386-574-3938 7/8/10 I am a retiree from the company. A little over a week ago my neighbors 25pr. cable was cut appx. 75' from his house due to road construction. (Larry Price 386-860-2978;361 Ft. Smith Blvd Deltona,Florida) It took 3 days for a station person to be dispatched on the report then the cable cut was only temporized. Today,7/8 the permanent repairs still have not been made and the contractor will be pouring concrete soon. What is the problem with response to things such as this. The station person got him back in service but why hasn't a cable repairman followed to make the repairs complete? My neighbor and I were talking last night about U-Verse and both came to the conclusion that with the degree of service that has been shown to us neither of us would want to take that service. It is and embarrassment to me as a retiree and should be for anyone with the company that takes the time to read this. Phyllis Vrettos 7/8/10 My problem is with my land line. It goes out often. Then I don't have phone service for days, sometimes weeks. What's the problem? I am a widow, live alone & have medical issues. I tell repair service this & they still take days to fix the phone. It's never inside the house, it's always outside, sometimes a long distance away. I have TV thru satellite, internet thru cable & phone thru AT&T. (I do not have a c-phone & should not be forced to buy one because AT&T can't keep my land line working.) All that costs over $250 a month. I would save over $100 a month if I bundle but if they can't keep my phone working, why would I want any other service with them? I have always been brand loyal but after 42 years, I am going to change my land line to another company. I just can't take this any more because the phone is my lifeline. Phyllis Vrettos stella7@charter.net 985-882-5802 (when it works) Raymond Bielaczyc 7/9/10 I just bit the bullet and signed up for the TV/Internat U SERVE bundle as it was as much as I pay now for unreliable Dish network. 1. Only after 5 contact numbers was I able to actually buy the package. 2. The agent could find the price offer on line but COULD NOT find how it was broken down so issued me a rebate to take care of the differance. 3. They issued me an install date 2 weeks from now when all other TV providers in my area could do it as soon as next day. 4. AT&T if this does not work out soon you will be the next corporation going under. Wise up, Dallas is expensive and too hot to be homeless in. Tony D. Williams 7/12/10 I just started a small business and was told their is no rebate offer no installation fee. Was told by bundle for small business would $158.00 per months to include tax and other charges. Not to my surprise my first bill is over $550.00. Their was a $100.00 charge for a jack that was wrong after talking to the customer service representative. This was removed however, was told in additional i was suppose to apply for the rebate over the internet to reduce the amount another $99.00. Again when service was started this was not mention other than you the amount of your bill. In additional my monthly bill is over $260.00 per month. I promptly told them to cancel the svc. This have got be the most dishonest representative in the business.. Nealean McSorley 7/13/10 ok ok ok At&t, Soneone better get their facts straight,because mine are straight but everytime I speak to at&t on the 611 number some things that are discussed are NOT put into my file I have been with At&t for almost 4 yrs now and when I got my phones everything was ok,then in marrch of 2008 I purchased a wireless card which when I purchased it I was told I would have unlimited access,and now after all this time on july 5th,2010 that I was blocked from using my internet without notice mind you,and that you no longer offer unlimited plans,if this is so what as in my case having a husky that I will not part with suposed to do if I have to leave from where I am to find another place to live because I rent at this present time is at&t going to pay for a place for me to stay if I have to move from where Im at because I wont have a way to get on the internet because I went over my time alotted no I dont think so so what Im suggesting is that for people such as myself and I know there r others like me out there that you find a way to bring unlimited back or make a plan like you do for your phones,something needs to be done about this for me and others like me,and yes at this point Im a very very dissatisfied customer because this is not the way business is to be done. Donna Brinkley 7/14/10 I am an employee of Spherion, AT & T at 925 North Point Parkway, Alpharetta GA 30005 877-344-1127 , I am being currently harrassed by a supervisor at this location. I have brought it to the attention of my superpervisor, Spherion Head office and they are not doing anything about the situation. The supervisor has become threatening to me and aggressive. He is stalking me in the office as well as after hours at work and following me at work in the office. I have brought it to the attention of my supervisors and human resources at spherion. The Supervisor is still harrassing me. Mr. Christopher Walker is the investigating rep with spherion. He has been told everything. I have notified him of other employees who are experiencing similar harrassment. I have contacted an attorney at this point to get leagal advice. Could someone please give me a call in regards to the matter. Thank you. Donna Brinkley818-857-6419 AT & T Spherion, My email address is EasternStarShine@aol.com donnabrinkley@spherion.com S. Melvin 7/14/10 I would just like to complain about a collections rep name Robert Bennett. I was calling at&t to find about a deposit return.I had paid all final bills and finally got someone on the phone and then my call was directed to collections. First , he talked to me like I was lower than a dog and would not listen to anything I had to say. I no longer have an account with AT&T , because of the poor customer and sales people that I dealt with .He was very rude to me , and then sent me to Customer Care , finally in the right department I was able to get help from a nice sales woman. I don't care who you are trying to collect from if they called me and I owed money I would not pay it because of the nasty attitudes of the collections people . I understand they have a rough job , but being nasty to people who are just trying to get answers to a question is not the way to handle any matter . They really need some training in customer service and fortunate for me everyone is not like Mr.Bennet. Also , my first service order got cancelled , so I had to call back to try and find out what was going on with me trying to get new service with them . The online rep couldn't help , so I had to call at home and hold until I finally got a nice woman to help get my new service on . Then , I was told I would get $100 card , well they put $50 in my account , and then applied $50 to my bill . I agree the sales people are misrepresenting this company .Needless to say I cancelled my service with AT&T because of the poor service that I received . It is awful to try and call to speak with someone . I do commend the represensatives who are honest, helpful and pleasant when you do get a live person. Amanda Burney 7/21/10 My reason for the one star I have been receiving poor service sense Wednesday July 14 ,my bill was150.$+ I paid in full ok found out that you all"AT&T disconnected the the internet from my plan so right then ok I was offered the an upgrade do to price changes, I was told the internet would be up and running Monday the 19th,on Tuesday the 20th I made a call to customer service only to find out no order was put in ok rep to her time and fixed the error so I thought I was told that my service world be restored on the 21st ,well wat do u know no service I have called six time's today one rep say sorry for the inconvenience and I was given a time line of 8&6pm service would be restored again no service man do the lies so because my customer rights and on the hour calls the dates to restore my internet has went from the 19th ,21st now the 23rd this is not fair we are gud customers as long as the money is on time and greater when we pay late charges well I paid my late charges so why da wait you do wait to turn my service off I ask pls look in to this don't won't to change companies but CLEAR, AND TIME WARNER don't look so bad but my family has been wit AT&T for over ten year's why change now but I'm unhappy Eleanore Butler 7/16/10 Could you please tell me why when I called to request a tech because my home phone is not working, I was informed by one of your reps what to try and if the problem is a inside line we would be billed. Number one, when you have service reps it would be extremely useful if they spoke clear, distinct ENGLISH. I am using my AT&T minutes holding and holding and then get someone with whom I had to constantly ask to please TALK SLOWER AND PLEASE REPEAT HERSELF. I know find out that the problem with our phones are in the cable lines and it is a 2 mile problem. Why would the rep not know that. I guess being a large corporation you really don't care if I have phone service or not, but being disabled it is important to me. Our cell phones are not getting enough tower bars which is making it difficult to send calls. We have been with AT&T for years and years and they are really going down hill fast. I would give my phone number but since I cannot receive, or make calls it would be useless. M. Brown-Royston 7/19/10 I was told that could upt grad from At&t Express to HSI PRo on 6-10-10 when in fact it was not available in my area and I was billed for it. After realizing this fact I cancelled it going back to Express. Since this initial so-called upgrade my DSL crashes everyday and on 6-14-10 my internet service was taken totally down due to PPP Authentication Error a problem that I was never notified about prior to it being taken down. I had to fax over personal info to God only knows where in order to prove who I was so that I could get this problem taken care of then I was told that it would take 5 to 7 days to get it back up. Thankfuly a tech had pity on me and helped me get it up and running it only took 6 hours. Then on 6-25-10 another crach and I had to pay $129.00 for a connectTech to fix the problem remotely. Today my internet as usual kept going down as usual and I got fed up so I called. A support tech "allegedly" fixed my service however after taking down my internet she was unable to get one of my wireless computers to connect to the internet, because she was not familiar with the Vaio'Windows Vista operating system so again I had to be transferred to ConnecTech for the sum of $129.00 plus the rep added a $15.00 charge for a monthly subscription which I didn't ask for. I have had it with at&t's lousy service and run around. When you call you are transfered around to several places where you can't get a decent answer. Plus today I was on the phone for 4 hours! Lousy service. Donna Houser 7/20/10 My name is Donna Houser and I live in College Park, Ga. I had had the U-Verse service since Jan., 2010 and I had had 14 techs and my TV's are still freezing. I have been trying to get this resolved for 7 months. This is crazy!!!!!!!!!!!! The technicians even say they don't know what to do. I came to this service to bundle my services. You advertise how great it is, but it is anything but that. Every tech says it's fixed. What a joke. Please help your customers. Please look up the service record for my home. If you can't fix something, just say it. I'm going to see how long it takes me to hear from corporate. I'm sure your services are working just fine at your houses! Donna Houser (770-964-2538) Patrick Kratch 7/20/10 I own and operate an internet company in Fort Worth, TX and have been a customer with AT&T for over 20 years. Just recently my company relocated to another location and transered our internet and phone service. I now have been without internet for 3 days while getting different answers from not only customer service reps, but people working out of the executive offices in San Antonio - The corporate headquarters. It is frustrating because you can be treated so poorly because AT&T knows that you can't leave them because they have us the customers due to the monoploly. Its bee frustrating being treated this bad and if I am out any longer my business can suffer - Hard to believe that the employees working for AT&T barely speak English and treat us like idiots when they are the one's withouth degrees and straight from the other side of the border. Adios! Susan Heyer 7/20/10 Have been trying to get AT&T long distance account straight for 16 months. Will now be putting out account of 2000 plus numbers up for bid. THis is the worse company I have ever had to deal with. I hate to give it even a 1 star rating. AJ 7/22/10 Dear AT and T, Over the last six months, my husband and I have spent countless hours on the telephone with various AT and T customer representative to resolve what should be a simple problem to address for a corporation in the communications business--a change/correction of a billing address on an internet account (#088-0009-2207-650). After five phone calls and much inconvenience, we decided to discontinue the internet account. In our last communication with ATT, we requested a final bill to be sent to the correct address (for the fifth time and were assured this would take place). We have never been late in making bill payments and have an excellent credit rating which we have worked hard to establish. We had submitted all monthly payments to ATT promptly and awaited the final monthly bill. Yesterday, we received a letter (kindly forwarded from an incorrect billing address) from ATT threatening to send our account to collection!! We are responsible and loyal customers of ATT. As a result of this audacity and incompetence, we will be canceling ALL of our ATT accounts. As a college professor I will use this experience in my courses as an example of the ironies of business image vs. substance. AJ Michelle Cambridge 7/22/10 I have had issues with my line for almost a month. Couldn't get a dial tone. I kept calling AT&T and I was told that there was no issue with my line-the issue was with my phone. Tried another phone, same issue -called AT&T and was told it was not the line-it was the phone. Bought a new AT&T phone, same issue-called AT&T and was told, not the line, it was the phone. Finally, after begging them to send a tech, they agreed to do so-after telling me to have my checkbook handy because the visit is going to be costly. Tech came out today-and guess what, it is the line-which he fixed in 10 minutes. Called AT&T and they couldn't be less interested in my issue or the lenght of time they took to fix it. I have been with AT&T since 1980-and this is the best they can do. I am now looking for another vendor. AT&T service is a very expensive -not to mention they are not available over the weekends. And the service you get is slow, disinterested and useless. Lana Short 7/22/10 If I were CEO of AT&T, I would read these reviews and figure out solutions. You're smart people, so get with the program...you have a lot of irritated customers in the country!! I see I'm joining the ranks of MANY! I'm sending a letter to Mr. Stephenson about my complaint and not positing it here for some robot to read and respond to. Doreen Richards 7/23/10 I had not internet service from 7/8 through 7/10/10. I called on the first day and got a recording that there was "a problem in my areas" and they are working on it, no idea when it would be fixed. The second day I called was told that there was "a server problem" no idea when it would be fixed. There after all my calls I was told by the service rep that they're still working on the problem. I had to demand a technician come to my residence the next day. Of course when he came there was no problem in my area nor was there a server problem, my modem was bad. He replaced it and my service was restored. I cannot believe that a company of this size would train their employees to lie to customers. I might be an insignificant customer to you, but if you do not need me as a customer do say so, rather than lie and inconvenience me. I will be reporting you to the Better Business Bureau. Bill Andrews 7/23/10 AT&T SUCKS!!!!!!! My internet access was disconnected by error by AT&T and 13 days later, I got it back after over 35 hours of phone calls and tech support. I am leaving this service forever!!!!!!!!!!!!!! Walk6miles@aol.com 7/24/10 I was going to write a long letter outlining how bad your service is.....but, why waste my time....you see all these previous letters (mostly unresponsive on the part of ATT).... well, DITTO steve g 7/24/10 been wit ATT uverse for 2 years in good standing . I want to upgrade service but cant because I DONT HAVE A CREDIT CARD. i WORKED HARD TO PAY THEM OFF AND CLOSE ACCOUNTS. I guess they lose another customer R. Megna 7/28/10 You had an ad on the internet which I have possession of and it clearly states "elite" was the highest DSL speed available. I spoke with a gentleman James and have his ID and all the information and copies of the web-site offer. I also have a confirmation letter confirming that I will receive the upgrade and what the charge would be. I came online this morning to find out I had been upgraded only to the next speed. The sales dept. admits there was an error and promised e a call back from a supervisor. I have yet to receive that call. I will not stop using your service because you will either give me what was promised and advertised or I will take you to court. I am sick and tired of being lied to by your representatives. I have everything I need to prove my case. I am sure after you get a call from the lawyer you will quickly resolve the problem but you have also wasted much of my time which is valuable to me. I was on the phone 3 hours today July 28th, 2010. I am trying to get in touch with corporate but it seems you direct us back to the customer service reps that have no authority to do anything about this particular situation. I need someone in a very high authority to resolve this matter. I will NOT give up. That's a promise LadySteppenw0lf@aol.com 7/28/10 For the past 10 months since September 2009 every month I have to spend at least 2-4 hours on the phone each month and every month because AT&T has sent out (admittedly) incorrect bills due to a long distange billing system failure on AT&T's end which, instead of generating correct bills to send out, or knowing the bills are incorrect why not then correct them before sending out incorrect bills to customers when AT&T admits they are aware of this issue yet still doesnt correct them and leaves it upto the customer to call in and spend HOURS on the phone with incompetant staffing who first insist its the customers fault or the customer doesnt understand or the customers bill is correct knowing that it isnt, sending the customer from one extention to another to another just to have AT&T employess ARGUE with the customer. I know what bundles package I picked, I know how much it is supposed to be and I know what I agreed to. How is it EACH MONTH-EVERY MONTH I have to spend HOURS on the phone to get my bill corrected to the amount it was agreed to be - and have had AT&T employees say "aw you sound so frustrated" "aw I am sorry for your frustration" "I promise this will not happen again" "I have adjusted your bill and it will correct on the automated system in 3 days" "I am so sorry you are having this problem but the amount showing is correct" (after admitting its not correct?) or having a supervisor look it over and say he will call me right back and (as usual) NEVER CALLS BACK AS PROMISED. I had my own business over 30 years.....if I treated MY customers the way AT&T treats theirs I wouldn't have been in business very long! Is it AT&T's policy to monthly lie to customers? Tell the customers they are wrong? Tell the customer they are selling them a bundles that doesnt even exist so that later the customer has to deal with t Ginger 7/29/10 I am trying to find out if AT&T has a fraud or security department where you can report fradulant activity and not just on an account but to report on fradulant employees or people posing as employees. There was a guy posing as a survey taker and had this fuzzy AT&T badge, he didn't have on a AT&T shirt, and his behavior was strange. I called the AT&T customer service number on my bill to report this and to check if they indeed had survey takers out this week. The person I spoke to said he couldn't help me and to call this number: 1-877-722-3755 and speak to Marketing to verify if they indeed had survey takers going door-to-door doing surveys. A guy was out in my neighbor acting like he was doing surveys, he had on a company-looking shirt and khaki brown shorts, but no AT&T sewn-in logo, but had a AT&T badge clipped to the front of his shirt down at his stomach area. I believe he was someone impersonating a AT&T employee claiming to be doing surveys. I had just come home from work and he was at a neighbor's house, who was not at home, and he acted suspicious and creepy when I saw him because he never said anything but walked away and was writing, then it got strange, when I looked out again, he was hid behind a tree and I saw him watching me. Of course, I called the police and reported him. I called AT&T customer service this morning to verify if they were having survey takers out doing door to door surveys. But I could never find out. I could not believe the run around I was getting from AT&T and the number of employees that don't know whether they have a fraud or dept that handles scams and stuff like this. They kept passing me from one phone number to another, one person told me to call Marketing, another told me to call Accounts Receivable and when I got transferred to called the place then that person would tell me that I was misinformed by the last person that I called the wrong place, but they couldn't get me to the right place. I am surprised that AT&T doesn't provide a fraud line to report impostors or even a number you can call to verify if they are doing a door-to-door events to drum up extra business, so at least if they are legitimate employees the police is not hauling their butts off. Anyway, I told the last person I spoke to that AT&T is pitiful and no wonder someone can get away with this. The person asked me if I looked at his badge, I told them he had a badge but it was smudge so you could hardly read it. Anyone can steal a badge and make copies to flash to unsuspecting customers especially if going door to door. So as you can see AT&T doesn't put a high priority on safety to its customers, real employees and the AT&T brand. It's every man or woman for him/herself. So beware folks of any one coming out saying they are taking surveys and acting suspicious - do like I did, don't open the door even if they beg and plead that they just want a few minutes of your time to do a survey, call the police and give a good description if you can. Anyone doing a survey is not going to hide behind a tree to watch you. Ginger Co 7/30/10 Well, I got a bill for internet service from ATT which I called and canceled last month. They gave me a reference number of the cancellation order from the first time I canceled it and when I tried to tell them that I have a reference number of the cancellation here, they said they don't have it on file!!! I tried to get a hold of a supervisor, but they're in a "conference." They said they will give me a callback, but I HIGHLY doubt that they will, unless I personally call back in myself. THIS COMPANY'S CUSTOMER SERVICE IS HORRRRRRRRRRRIBLEE!!!!!!!!!!!!!!! I will be switching soon!!! A bill of $37.95 will be refunded or else they will be getting a lot of letters from me. CUSTOMERS BEWARE!!!!!! Co 7/30/10 Call this number (800) 283-6407 The Office Of The President For AT&T/ Executive Office Of Complaints for help. They helped me w/ my billing problems. Spoke to Misty and Tom Jordan. They said they will refund me, but we shall see if they keep their word!!! Michael Kimball 8/4/10 To whom, I called AT&T on July 8, 2010 to request service in the form of a bundle. To include Dsl, home phone service, and Direct TV. Phone service to begin on 7/12/10. DSL, not available, so I settled for Dial up internet. Direct TV to be at my house between 4pm and 8pm, on 7/19/10. I took off work early on that day, to meet the installer. When he didn't show up I called Direct TV, who informed me that I was scheduled for 7/26/10. So I rescheduled with Direct TV for 7/22/10. They showed up on time and did the installation. On the other hand my phone has never worked I have spent hours (literally) on the phone at work, when I should be working, trying to work my way through your maze of phone wizardry to talk to a human. I tryed to cancel my service, and was connected with a customer retension agent. I don't appreciate that I'll decide when I want and don't want service. I DON'T WANT YOUR SERVICE! Keith Eckmeyer 8/5/10 To whom it may concern, About 2 years ago I joined AT&T and combined my telephone and TV with the internet to try and save money just like everyone else. The next two years have been a nightmare to say the least. As a retired Direct TV tech, I spent Hundreds of hrs. assisting AT&T to the point that it became very obvious that there is a huge problem between the line techs and the U,verse tecks. For over2 years I had people in our home trying to fix our service. I even spent the time to look up my own I.P. address and printed out the problems either up stream or down stream for the Tecks. I soon realized that was a waist of time. Finally after the line tech did what I asked and replaced the junction box, now the system is fair. The big problem is when techs are down the street repairing or installing some one else, usually you get di9sconected and you better let them know or your S O L for a few days. AT&T should be required by law to reimburse anyone forced to call you by cell phone to report these kinds of screw ups. FCC guide lines are in my opinion being violated when a AT&T tech disconnects you to hook up you next door neighbor and is told what he did and leaves and did nothing to correct the mater but lie about it. After all this no my Bill has doubled, and after complaining to Corporate now my internet is screwed up. The stories that I could tell is unbelievable. Sincerely Keith Eckmeyer 330-673-6953 Nancy Lawson 8/5/10 This year in May, I became disabled. I can no longer work and have no income. I have a small amount of savings to live on while I wait out the long ordeal of "trying" to acquire Social Security Disability Insurance. I have asked repeatedly to have your help with my situation by allowing me out from under a 2 year business account contract or to set up smaller monthly payments to satisfy the debt of the contract and downsize to a regular private line while paying the debt.(I've had to close my business.) Yet I get no help. It's not like I am not willing to try to pay you. It's that I have no income and cannot afford to continue to pay the outrageous monthly bills and for service I can no longer use. Is there anyone there that cares at all?????????? Also, I asked that I have my phone no. changed since I am no longer in business, yet you charged me almost $50.00!!!!! for that change and gave me a number that is constantly being called by bill collectors looking for people I SURE don't know. Why do you people treat us like idiots????? We trust you to treat us like real human beings. You want our business but you're running us off to other companies. You're definitely not the company I knew 30 years ago. How can you conduct business in this way and expect to survive???????? Will someone please answer?? Deborah Bates 916 391 3536 8/5/10 I had my phone number transfered on June 2, 2010 to a new physical address. Since that time I have not received a bill, and cannot activate my dsl through another carrier. I have called customers service at least 10 times and have not gotten a straight answer about what the cause is or how to resolve the issue. My internet carrier's line technicians have contacted ATT numerous times and each time have been rejected in their attempts to clear our phone lines in order to activate service. It has been two months, going on three and each time we call, George, Wanda, Mona et al., have all given us different bullshit answers. We have filed a complaint with the California Public Utilities Commission and contacted the local media here in Sacramento.....ATT is a monopoly, they have our phone lines hostage and we are considering legal action in Superior Court for damages. G C Carter 8/5/10 THE BEST YET! My husband and I have not had internet service for over a week. Neither of our computers, BB and iPhone works. We just purchased a 64MB G3 iPAD with an extra $25.00 per month service fee, we have had the iPAD for five days and we have not been able to get any service yet. Additionally, I have been on the phone all of today and every day last week to get help from AT&T. They all keep TROUBLESHOOTING THE SAME THING, WITH THE SAME RESULTS. NONE! The last insult just a few minutes ago was to call the DSL line for information on how to set up the SMPT and POP account correctly, they connected us to the AT&T Connect Tech(ROY and Supervisor JOE ( what was found on the internet was incorrect ), they wanted to charge us $29.00 for the basic connection information. They refused to tell us a site we could go to to get the information. Shame on AT&T. I would like to change service for my AT&T accounts; home five (5) telephones, one PC, one BB, one iPAD, one iPhone, one Mac Book, two other cell phones, and office with DSL and two phone lines. I guess they will charge me penalties for wanting to change. LET THE BUYER BE WARE!!! The only way we can communicate for a while is to use our neighbor's VERIZON Wireless to connect to AT &T. SHAME, SHAME, SHAME C Gardner 8/8/10 On the morning of Monday, August 1, all our u-verse services (land line, internet and tv) stopped working. I contacted u-verse support at 800-288-2020 and a premise tech was dispatched that afternoon. So far, so good. Then the real horror started. The premise tech determined that there was a problem in the physical line outside the house and theoretically entered a ticket to dispatch a line technician the same day. No line tech. The following day I contacted support again and was told that the line tech would be out between 8AM and 8PM that day. You guessed it - no line tech. I continued calling support several times each day (using all our monthly allotment of cell phone minutes) and was assured with each call that a line tech had been scheduled. Saturday morning I was thrilled to see the AT&T truck pull up to our house. You guessed it again - they sent another premise tech, not a line tech. Once again he arranged for a line tech to be dispatched. Once more I called support and was assured that a line tech would be out between 8AM and 10AM Sunday, Aug 8. And, surprise, surprise - no line tech. At 8PM in the evening another AT&T truck pulled up and ANOTHER premise tech appeared. After he left, probably as disgusted as I am, I called support again and have been PROMISED that a LINE TECH would be here tomorrow, Monday, Aug 9, between 8AM and noon. Is anyone interested in laying odds that there will actually be a line tech? Do line techs actually exist? Is AT&T support really in another dimension from humans? The saga continues... Lee Andreae 8/9/10 Since many vendors ONLY pay attention to their "bottom-line," maybe we should begin considering our normal hourly rate and begin sending AT&T Corporate BILLS for our time. If you do decide to do this, make certain that your numbers and information are correct and that your invoice (bill) sent to them is professional looking and has clear details explaining the billing. Let them know that after 30 days there is a 1-1/2% service charge per month for LATE payments and so forth. Make certain to make the bill (invoice) official looking an legitimate. If you have or are a business owner send it on your standard business stationary with a letter explaining your actions and why. Be professional and polite. Never be rude or obnoxious. Carefully explain yourself and why you are taking this action and that you expect prompt action on this matter. If after no more than 30 days you do not receive a response (carefully documenting ANY responses and/or correspondence for a paper trail), take it to the next step. At 30 days, immediately send a LATE notice. In my case, I sometimes even tack on a LATE fee, but make certain the receiver knows in advance what to expect. After the next 30 days delinquent (60 days), send a non-offensive warning notice that in order to avoid further 'collection' notices that matter requires your immediate attention. Don't just send this to ONE office send COPIES to other departments, such as Accounts Payable, Corporate and so forth. Make certain that each department is properly notified that other departments have received this same notice. This is certain to get SOMEONES attention. I'm sure the CEO would not like other employees to see the he or she is receiving bills that are being ignored. The point here is that YOU want their attention and to pay attention to you when you have a problem or situation that requires attention. As for SPENDING TIME WAITING on the telephone for a REAL PERSON to resolve your matter, TRACK every second of your VALUABLE TIME and break your hourly rate down to rate per second, keep track of your time (plus a time and date stamp) and if it becomes excessive, SEND THEM A BILL for your time, with a detailed description of the matter. YOUR TIME is just as important and valuable as theirs and this should at least get their attention. If the matter goes past 90 days. Notify them by 'certified' or 'registered' mail with a signature required, that IF this matter does NOT warrant their IMMEDIATE attention that it WILL be reported to all three credit bureaus and that a claim WILL BE filed with the 'small claims court' for further action. There is by the way procedures and cost associated with taking this sort of action. However, if you make it this far and no one shows up to testify on their behalf, the small claims judge, may favor in your behalf. Then, comes the fun of collecting. If they choose to 'ignore' us we need to take steps as a GROUP to GET THEIR ATTENTION and tapping into THEIR WALLET is a good place to start. They don't seem to have ANY problem tapping into our wallets with little regard. They seem to feel isolated and shielded from us in there towers, etc. Another step is to make legitimate claims PUBLIC. Make the PUBLIC aware of what they are doing or not doing, but do it accurately and correctly. Whatever you do, do NOT fabricate or 'assume' anything. Just present the ACTUAL FACTS and let the readers decide for themselves. IF the media would pay attention and consider this as NEWS, would certainly help. NO ONE LIKES A SQUEAKY WHEEL . . . Especially when it's the TRUTH . . . When taking actions of this nature, DO NOT default or breach ANY agreement during the process and this includes making certain that you are NOT delinquent on any payments. If they can 'discover' that you are in default or in breach, you have no leg to stand upon and will lose in more ways than one. Check out the LAWS and regulations in YOUR STATE and in most states they're is a state office that monitors telephone regulations. Do your HOMEWORK FIRST! Check through proper legal channels with respect to YOUR rights and things YOU can do without causing yourself more harm than good. Try filing a legitimate claim with the FCC and/or your congressman's office and your state's attorney general's office as well. IF enough people would RAISE AWARENESS in a number of ways. This generates MANY SQUEAKY WHEELS and in order to STOP this noise, indeed requires someones attention. When GIANT corporate people continue to ignore the 'little guys' and laughing us off and more than ONE government agency begins inquiring about the very same matters and problems, all of a sudden they aren't laughing any more. Companies like AT&T have very little competition and have gotten away with far too much, for far too long. Document things well . . . names, places, events, telephone numbers, dates, times and so forth. This is considered a form of evidence and as long as YOU can PROVE this, you have SOMETHING to work with and at the very least a chance. It will however, require PERSISTENCE and tenacity. They are counting you you tiring and giving up, figuring it's not worth the hassle, but if you remain persistent and DON'T give up, they have little choice but to try and get you off their backs. The MORE PEOPLE that do this, especially during a SHORT time line, the better the results are likely to be. Once you start, follow it through to completion. Let's work on trying to get the media's attention to some of these public relations matters. If AT&T starts getting NOTICES and FORMAL COMPLAINTS from ENOUGH customers and they are sent to a number of departments at the same time. SOMEONE is sure to notice that SOMETHING isn't right. IF AT&T employees even think that their jobs could be on the line, someone is going to begin talking about some sort of solution. IF AT&T loses public confidence, it makes no difference how BIG they are, they can generate more problems than they can solve. The BIGGER they are, the harder they fall. IF it becomes uncontrollable for you, begin researching for another vendor to take their place and check out the reviews on that vendor before switching. Even try finding someone who's already using their services to help form an opinion. Just remember, NO ONE is nor will they be perfect. You will always have problems and issues that need to be resolved. That's because we are ALL human and no human will ever be perfect. Do that which you must, but be CAREFUL what you ask for. Best of Luck . . . Joan Brooks 8/9/10 My cell phone has been dropping calls for 3 months. I got a new phone had to sign a new contract. I called at&t 4 times in the last 6 months about this problem, and NO ONE ever loggs in the calls when you complain. So i am dropping calls in side my house, in my car in my yard. I am lucky to complete 2 of 15 calls. Am told no more towers out here. Why did they not tell me my coverage is not good out here? I am told by Gayla today that if i get out on the main road to use my phone it will work. Why the hell do i want to drive 8 miles to main road to use my cell phone? They will not let me out of my contract. I have had AT&T since i was in my teens and i am 55 now. You can bet i will trash talk this company till the day i die. That is sad the people that are working for this company dont think about the people like me that keeps them in business. I will be canceling my contract asap with this company since no-one wants to help me out. Flavia Adams 8/11/10 I was without a usable phone for the 9 days that it took to repair a problem outside my house. I wrote to AT&T Corporate in San Antonio and got the letter back with black ink scrawled across the front RTS and headquarters in Dallas. No one could forward my letter to Dallas? I did call and asked for a rebate for the 9 days without a phone and got it right away so at least that is one good point for AT&T. I also sent a copy of my letter to AT&T to the Consumer Protection Agency of Ct and it was forwarded to DPUC. The service from AT&T is deplorable. You wonder how they stay in business. Kathy in Illinois 8/12/10 Our home was is a flood area in Chicago on July 23, 2010. Our phone service was disrupted for a day or so with scratching on the line. Evenually it was just a dead line. I place a call for repair. I took about a week for one of the repair techs to finally say that the disruption of service was due to the flood. Since then I have recieve a lot of lip service when you could actually get thru to a live person. I have been given a scripted line as to how the repair would be handled and nothing more. I have check the status online and was informed my service has been restored when infact I still have no service. However, no one calls to check to see if service is actually restored. It's up to me to check if service has been restored and make another phone call and another report and more lip service as to the estimated repair time. At this point I am wondering why I even have a land line. When in a months time I have used it. And there are plenty on internet companies that can provide service. Att is in our community preparing for u-verse. I would have to be nuts to have that service and have no tv service for a month. What are you people thinking of John Thompson 8/11/10 I bought my wife and IPhone as a surprise gift for mother's day thinking that would really make her happy and I would score big points. BOY WAS I WRONG! The customer service representatives are uncaring, unhelpful, lack the proper resources to truly solve your problems and they just don't care if you leave, because they know you will have to pay. Ever since mothers day my wife has had at least 3-10 dropped calls per day! They say its the IPHONE so we swapped it out, that still didn't work. Then they tell me to have her call from a different phone when she is experiencing a dropped call moment? Duh, if she had another phone to call from do you think she would be using her AT&T phone? I am sending a copy of my complaint to the Tennessee Consumer Affairs Agency. There has to be someone that looks out for the little guys. Every day that passes AT&T says oh let us fix it while the AT&T collections department says you owe us because you are out of your contracted time line to cancel. This is horrible, I have had enough! We have been complaining since she first got the phone in May 2010 to no avail. Shelly 8/11/10 I have been charged 753.17 and 322.17 by AT&T has for I-phones that I have not received. (see attached documentation) AT&T made a mistake on the mailing label for FedEx for the order I placed on 1 Aug 10, when checked the FedEx tracking number, it was stated the package was being returned to Fort Worth TX, I called AT&T another phone was sent out, however the mailing address was not corrected and again the package was in transit and then again sent back to Fort Worth, TX. Over the past two days, I have waited over 98 minutes trying to get a solution for this issue. The people I have spoken with have been very polite; however, waiting 6-10 days or 4-6 weeks is unacceptable. I have been a loyal customer for approx 10 years, pay my monthly bill on time and currently moved to an apartment because I am in the process of building a home and I can not have an outstanding balance for over 1000.00 on my American Express during the loan approval phase for construction. I will go to the local AT&T store and order my phone to resolve the delivery / address issue. Please credit my account today for the phone that I have not received. Please feel free to call me if you have any questions or can not credit the account in a timely manner. Frank G 8/12/10 I have been dealing with this problem since April and it is now August. I had some overages in April that I agree with. The ATT rep told me she could back date the charges and clear them if I went to an unlimited service. I said, "Okay , great I can do that." From then I am thinking I am on the unlimited plan. In May I get a bil for $1000.00. I called back and get into a two hour unfriendly discussion with a rep and think everything is good and I am now on the unlimited plan and credits adjusted. NOOOOOOOOOOOOO!!!!! The fools call me again in August and tell me that I owe over a $1,000.00 again. I am on the phone with the Resolution Department as I type. This ATT conversation phone call is going on for two hours now. You actually have to take the day off from work to get anything done with ATT. I have been shuffled around to 3 departments and have spoken to 4 different people with no resolve. I am typing this as I am on hold with the reolution department to see what they are going to do for me. Wow!! MS. Susan C. fixed it. Thx a bunch. Moral to the story, don't give up. Be persistent.!!!!! William Boothe 8/14/10 AT&T gave out my e mail address I had for over 3 years to another person for a UVerse account, they changed my password and after several attempts it shut mine down. They won't return my personal and financial information that was in folders at that address. They have chosen to stall and deny this problem saying I never had that email address, I have years of records and accounts set up with that address, is there any legal support for this kind of theft? William Boothe 8/14/10 I have lost my email address with att.net , AT&T gave it to another person for a U Verse account, they changed my password, after several wrong attempts it shut mine down and now they won't return my personal and financial information that was in folders at that address. They have chosen to stall and deny this problem, they say I never had that address but they can see where they other person had it both before and after me. They started this address for me as the main for my U Verse wouldn’t send or receive mail, it was made Nov. 25th of 07, I was told the other account was started in Aug of 09, same address, since his was for a U Verse account mine had to go. They have stolen all my financial records, emails from friends and loved ones, pictures and saved memories and refuse to return the folders and information. “It never existed” I have spoken to so many 2nd level tech and supervisors with AT&T they now refuse to even return calls and have resulted to giving me information to help that doesn’t even exist . Stall and deny Please help William.boothe@att.net Derrick Scott Cameron 8/16/10 I recently signed a two year agreement with AT&T after not haveing a service provider for four years. I was originally with AT&T before my contract expired and decided to continue using their severice, because I was a happy customer. But as of 7/10/2010 I am extremely dissatisfied with AT&T because they lost/deleted my address book through their offered Mobile Backup feature. I have a small apparel manufacturing business and had over three hundred business and personal contacts saved in their system. After weeks of back-n-forth conversation with over twenty or so Reps and managers regarding the matter, it is evident, AT&T could give a damn about me as a single customer. So now I plan to switch my service provider. I will be reporting my concerns to the Better Business Beaureu and the FCC. I will also be filing a small claims case, twitting to all of my friends and listeners as well as starting a Youtube video to share my experience with AT&T/Mobile Backup feature. I had proposed to AT&T a one year free wireless service, plus an upgrade of my Blackberry phone. To me that is a small price to pay for losing my three hundred plus contacts. So opposed to just losing 1,500 dollars and keeping a five year customer, they rather lose tens of thousands, maybe even hundreds of thousands of current or new customers...who knows. Once my message goes viral, the sky is the limit. Normaly I wouldn't waste my time with a situation like this, but the loyalty that i have given to AT&T over the past six years I feel is not mutual. Thanks to whom ever is listening. Derrick AGGO Sportswear derrick@aggo.com Dr. ayala leyser 8/15/10 AT&T's right hand has no clue as to what's the left hand is about, and both do not seem to be connected to a brain...As a result, tech support, customer service, drag you for days with misinformation and misguidance. They treat your time as void of any value...This month I am not paying the bill. Looking to switch. Problem is they monopolize my territory. P.S Is God father Randall the CEO, the president AND the Chairman of the board??? Could that be true???how do shareholders agree to that??? Charolette Arnold 8/16/10 We have been without Internet in my real estate office for a week. I am so disappointed and shocked with AT&T, their service and the employees that cannot help you. They transfer your calls or put you on hold and never return calls with answers as promised. What does it take to get action. I cannot believe such a large Corporate Company like this and the service they have and mistakes and errors. We have a business and to operate without Internet service is not possible in today's world. The money we have lost in business is unreal. We cannot receive emails or send out therefore any orders we are not receiving. What does a person have to do to get action. Is there a trick to get a live person that knows what is going on and how to fix it? AT&T would be better off to take care of the problems instead of ignoring them. I cannot imagine the calls you are receiving and keep getting. According to these websites I am not the only person having problems with you all. Can someone tell me what is going on. My number for the Internet is 812-547-9998 Vickie Nunn 8/18/10 I too have had nothing but problems with AT&T. We can thank our lovely politicians on Capitol Hill for doing us the "favor" of deregulating the telephone industry so that competition would bring the prices down (and when has that ever worked?)Venting on this page will do you no good--what you have to do to get results is call your state Public Utilities Commission--that seems to get their worthless behinds in gear. G Mora 8/26/10 AT&T = MEANS...THEFT, YOU ARE THE MOST DISGUSTING COMPANY EVER AROUND...GARBAGE, YOU CANNOT EVEN BE COMPARED TO "S___!" WHEN THAT IS DONE BY DOGS AND PLACED ON THE GRASS "IT FERTILIZES THE GRASS. SO THAT IS MY OPINION... 18 YEAR COMPANY, WITH 4 DAM PHONE LINES, AND FOR $101.00 (BECAUSE THE REST IS OVER CHARGES AND DISCONNECTING OUR LINES OVER AND OVER AND OVER AGAIN..YOU DISCONNECT US. WELL, NOW IS OUR TURN.... THANK GOD FOR COMPUTERS, TWITTER / FACEBOOK AND ALL THE REST OF OUR TECHNOLOGY.... BECAUSE IF I CAN HELP IT .... I WILL HAVE AS MANY PEOPLE THROUGHOUT THE UNITED STATES AND OTHER COUNTRIES "DISCONNECT SERVICES WITH YOU GUYS" IF WE ALL GET TOGETHER AND START SWITCHING.... YOU GUYS WILL COME DOWN...AND TRUST ME "THIS IS MY GOAL, AND I CAN ASSURE YOU...I WILL SUCCEED... BECAUSE I ALREADY STARTED!!! I WANT TO HEAR THAT AT&T GOES DOWN...SHUTS DOWN...NOT ONE OF THE PERSONS IN ANY OF THE COMPANY HAVE INTEGRITY...IF YOU DID YOU WOULD NOT REPRESENT SUCH TRASH!!!! LOOK AT&T ... YOU WILL "SHUT DOWN"...I AM MAKING THAT ONE OF MY DAILY PRIORITIES...ENJOY SCREWING PEOPLE, ENJOY STEALING FROM CUSTOMERS, YOU DON'T HAVE MUCH LONGER...GUARANTEED...."IDIOTS WE BROUGHT YOU UP, AND WE "CUSTOMERS" WILL BRING YOU DOWN"... PROMISE.... BYE BYE....SO LONG..SOON THANK GOD NONE EXISTING!!! TO ALL CUSTOMERS THAT GET ON HERE "LETS PASS THE WORD AROUND / THROUGH FACEBOOK, TWITTER / MYSPACE / EMAILS" WE AS CUSTOMERS HAVE THE POWER OVER AT&T, AT&T DOES NOT HAVE ANY POWER...WE CAN SHUT THEM DOWN...LETS DO IT!!! SO THAT THE JERKS IN HDQUATERS / ALL THE SCUM & TRASHY CEO'S KNOW... I WILL MAKE IT A PERSONAL INTEREST TO SHUT YOU DOWN... WE MADE YOU, WE WILL GET YOU INTO BANKRUPTCY!!!! G MORA MIAMI, FL G MORA 8/26/10 SECOND COMMENT.... PATHETIC.... YOU WON'T PUT MY COMMENT ON THIS PAGE BECAUSE YOU KNOW IT WILL BRING YOU GUYS DOWN.... WELL, REGARDLESS I WILL OR FOR BETTER WORDS, I HAVE BEGAN MY QUEST TO SHUT DOWN "AT&T"... NOT ONLY IN THE UNITED STATES BUT THROUGHOUT THE WORLD.... I WILL MAKE CERTAIN THAT YOU GUYS GO OUT OF BUSINESS... SINCE WE THE CUSTOMERS IS WHO MADE YOU AND WE HAVE MORE POWER THAN THE PRESIDENT / CEO, SHARE HOLDERS... YOU WON'T HAVE MUCH SHARES TO HOLD SOON... I CAN ASSURE YOU... NOW GO AHEAD AND DON'T POST THIS COMMENT EITHER AS YOU DID NOT POST THE ONE IF JUST SENT YOU A COUPLE OF MINUTES AGO.... THIEFS AND COWARDS .... THAT IS WHAT AT&T STANDS FOR.... STEALING MONEY FROM THE PEOPLE / THE CUSTOMERS THAT MADE YOU BIG, THEN YOU BECOME COWARDS AND NOT POST MY COMMENTS.... WELL, UNFORTUNATELY FOR AT&T YOU MAY CONTROL WHAT GETS POSTED HERE, BUT YOU CANNOT CONTROL THE INTERNET AND SITES..... TOO BAD.... AGAIN.. YOU DON'T HAVE MUCH TIME LEFT BEFORE AT&T IS NONE EXISTING.... CAN'T WAIT...YOU HAVE LAUGHED AT US, WE WILL HAVE THE LAST LAUGH...GO AHEAD COWARDS.. TO EVERY SINGLE CUSTOMER THAT IS FED UP, SICK OF AT&T.... START SPREADING THE WORD THROUGH YOUR EMAILS, TEXT, TWITTER, MYSPACE, FACEBOOK... INSTEAD OF ALL OF US COMPLAINING... WE MADE AS CUSTOMERS AT&T, WE CAN SHUT THEM DOWN... THERE ARE PLENTY OF OTHER COMPANIES THAT PROVIDE...WIERLESS INTERNET, PHONE LINES, CELL PHONES... WE CAN SHUT THEM DOWN, BUT WE HAVE TO WANT TO DO SO.... GMORA MIAMI, FL Henry 8/26/10 AT@T service is absolutely horrible. I have been with AT@T for 10 years, but deployed over half of those years and did not realize the service was this horrible until I got stationed in a perminent 2 year location until retirement. They over charged my bill a number of times and claim they have reimbursed me. With my busy deployment schedule, I trusted that they had done just that. After my yearly review of my statements for tax purposes, my CPA brought this to my attention that AT&T has a habit of not following up with customers. So, I inturn called and brought the issues of them over charging my card while I was deployed to their attention. Everytime I call I had to wait 30-40 Min before I get a live person , after 30 min of explaining my issue they send me to another person, then to another person, then they stated that they have fixed the problem and they credited my account - but it will take 10 business days to get it, then next month and the following month I have the same issues. I then cancelled AT&T and signed up with Verizon (much better service). Meanwhile, three months later, I'm still getting a bill from AT&T after I have paid to get out of the contract, they were claiming that I did not pay all charges. This is bull.... After my accurate investigation, they noticed that they actually owed "me" $96.30. When I asked them to provide me with a written statement via email or mail that my account had been closed and no additional payments are required, the manager (Lawrence) claimed that he could not do that..... It was not against any policy, regulation or law.... he just could not do it.... I am so glad I have switched my service. I am still waiting for my money.... More action will follow!!!! T. MICH 9/3/10 1. Can't contact an actual person. 2. Navigation sucks. 3. Password revert. I keep getting kicked out. Log in with a cut and pasted password that I changed by copy/paste. Now it doesn't work anymore. 4. Who loves bots? OOOH I DON'T I DON'T!!! 5. Running around in circles. ATT is a gordian knot of bs. All I want to do is either cancel my contract, or upgrade my broken GS to a four since I have to buy a new phone anyway on the EXACT SAME CONTRACT. THIS IS NOT WORTH IT!!! FORGET IT. I'D RATHER CANCEL AND USE A TRAC PHONE THAN DEAL WITH THE WELL DISGUISED SCAM KNOWN AS ATT. Karen 9/3/10 Im done with AT&T, I was verbally abused in a store and they refused to allow me to upgrade my phone because I am on unemployment. I took offense to that and she told me that I had no reason to be upset. WTF??? Goodbye AT&T Hello Verizon!!!!!!!!!!!!!! AT&T IS HORRIBLE!!!!!!!!!!!!!! long time customer of AT&T, Diane 8/29/10 Customer Service issue: When I phoned to get clarification on my new bill I was having difficulty understanding the customer service person. I was curious so asked where she was located. This question seemed to make her uncomfortable and she him/hawed around and said 'in the western region'. I asked where in the western region and was told she was not allowed to tell me that. After assuring her it was not personal I asked to speak with her supervisor. After a lengthy wait the supervisor came on the line...obviously someone who spoke English as a first language: easy for me to understand. When asked, she said she was in the U.S. and I had been transferred to her. When I asked where she was she said the 'western region'. When I asked where the first person was located she again said somewhere in the 'western region', probably Calif., maybe N.M, all the while hesitating and trying to evade the question. I asked if the 'western region' would include other countries such as the Philipines or India. She reluctantly said 'yes'. At that point I told her I did not appreciate customer service blatantly trying to deceive me or lie to me. I felt my trust had been violated and would call back during the week. This policy, if it is one, is pathetic. Not being up-front with your customers in unacceptable. If you feel that what you are doing is something you need to cover up then you can bet it is the wrong thing to be doing. From this day forward I will not be certain if I am being treated honestly or not. We have been with AT&T in one form or another for 30 years and just re-upped for another 2. However, when that time is up, if not before, we will seriously re-evaluate our service provider. Integrity in business dealings is vital. Further more, if a company can't employ people who speak the language of those they are serving in a manor that is easily understood then there is definitely lack of understanding of the term, 'Customer Service'. AND: It took too much time out of my day to find this site...I could find no help on the AT&T regular site to file a complaint or to offer feedback about 'customer service'. Only one reason I can think of for that: They don't want feedback on their 'customer service'. We are very disappointed in the leadership at AT&T when it comes to Customer Service. L. Nelson 8/31/10 AT&T talks a lot about communication but they surely don't walk the talk. There is no way to contact their head office via email. When one calls the corporate office in Texas you work your way through a series of prompts just to get to a recording that says they cannot connect you at the moment, please try again later. I have the very same issues trying to contact a local representative. This is most definitely a company that doesn't want to hear from its customers. Mary Crooks 9/1/10 I miss Bell South, they were the best. ATT sucks. The customer service is the worst. Yes they will disconnect you when you have a legit complaint and need someone to help. Most of the workers don't know what to do, they will switch you over from one department to another. I was talked into getting three cell phones and combine my billing. They haven't gotten it right in the last three years I have had it. I keep getting billed for something customer service forgot to do. Each month I have to call to get an adjustment. This is the greedish company I know. I think they are getting greedy because sooner or later they will go under or someone else will buy them out because they are robbing people blind. I think it is time for America to find another phone service and leave ATT to themselves. I am sure they do know that they are hiring people that don't give a damn about the customers, its just a job to a lot of them. Some of the people can't afford to go anywhere else. Some don't know where else to go. This is the worst rip off from a phone service ever. Somebody just want to make all the bucks and give nothing. Look out ATT you reap what you sow. Corey 9/1/10 I just moved into a new house. I contacted ATT 3 weeks in advance to MAKE SURE i had service wheni moved in. I frequently work from home and my part time job requires internet use. I also have no cell service where i am and my wife is pregnant so its important that i have service to both phone and internet. Come move in day...guess what??? NO SERVICE!!! Im on day 4 trying to get this resolved. Here is AT&T stats so far 8 customer service reps, 3 hangups, on hold for 2 hours 32 minutes and 11 seconds, still no internet or phone. This company needs some serious house cleaning. Too many morons working there. Also, they told me that the reason the order was messed up was becuase they had the wrong install date....check this out....12/31/2036.....thats 26 years from today!!!!! This person should be fired. james dallas 9/4/10 LISTEN ALL OF YOU ATT DOESNT CARE ABOUT ANYTHING BUT YOUR MONEY. THERE ARE NO DIVIDENS BEING AN ATT CUSTOMER. GO SOMEWHERE ELSE AND GET YOUR SERVICE. IT WONT BE ANY WORSE THAN WHAT ATT IS SELLING YOU NOW. THEY ARE JUST LIKE THE FAT CATS IN WASHINGTON THEY ONLY WANT YOUR MONEY ' TO HELL WITH LOYALTY ' KICK ATT TO THE CURB WITH THE CROOKED POLITICANS THIS NOVEMBER.  Write A Review For AT&T Corporate Headquarters Note: This is not to be used to contact AT&T Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about AT&T. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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