208 S. Akard St. Dallas, TX 75202
(210)821-4105
Reviews For AT&T Corporate Office
Spring Branch Resident  | 4/23/12 |
| AT&T STOP with the mail outs for bundling. What happens after the 6 month timeframe. Put that in a TV AD. Stop with the marketing trash mail. 77055 | |
ROD STEWART  | 4/23/12 |
| I would put 0 if it gave me the option too. These CEO's ought to be dragged out of their cozy delux pie in the sky suites by their neckties!!! Think they are too damn mighty to talk to one of us Pesant's (clients-Customers) the very same Pesants/Customer's who made them what they are today!?!? If you can not get through to the Board of Directors/CEO's you can at least exhust them just as I have until they break and pick up a phone, by dialing 210-821-4105 then when a recording answers you hit the star button* then you will still hear the recording continuing you quickly hit star a second time, this will take you straight to the AT&T Tower in Dallas Texas switch Bord, they will answer "AT&T SWITCHBORD" you then ask them to transfere you to the CEO'S office, they will say they can't and try to pedal you off to the Shity Customer Care line, in whitch case you call over and over until they become insane, that is the only way you can track one of these cockroaches down!!! | |
| GET THE DISNEY JUNIOR THE CHANNEL | 4/24/12 |
| It has been over a month that Disney Junior the Channel debuted. UVERSE STILL does not offer this channel. What makes it worse is that they took ALL of the Disney Junior shows OFF of the on demand. | |
| Kaye Zwolinski | 4/24/12 |
| I am so darn mad at AT&T I can't even put it into words. I need 2 phone numbers to be able to prove I cancelled reservations at a local hotel for a wedding and I CAN'T get AT&T to get me the records!! I had to get a lawyer and have them send a supeona for my records and STILL AT&T WILL NOT give respond back to my attorney to give me my own phone records. I have $760.00 that is owed me and I can't get it because AT&T will not accomodate me and give me my records. It's just amazing how much AT&T charges for their services, but yet they won't help you out when you need them too. I can hardly wait to change carriers, but I need to resolve this first. Anyone have any answers???? Disgruntled customer. | |
| wendy | 4/25/12 |
| I have had my phone and dsl svc turned off due to billing issues. I have 2 phones and dsl and when i provided them with my new debit card the idiots only updated 1phone and I specifcally told them what i had. The claim its because they changed over to a new system. I was told this 2 yrs ago. Kind of makes you think. I left t moble because of the same thing. | |
| BAKER | 4/26/12 |
| I HATE AT&T AND I'VE CANCELLED AT&T, NOW THEY SENT ME TO COLLECTION STATING I OWE THEM MONEY!!! I OWE THEM NOTHING, NADA, ZERO. WHAT A F'ING JOKE!!!! COULD NEVER SPEAK WITH ANYONE!!! | |
tony  | 4/27/12 |
| please DEAR GOD people do NOT get connected with ATT,, Iwill tell you how crooked they are,, they even give a FAKE number to their corp. offices. KEEP AWAY.....Cant talk to anyone but the people in INDIA.. | |
| pissed off | 5/3/12 |
| HORRRIIIBBBLEEE!!!!!!!!!!!!! TIRED OF BEING TRANSFERRED FROM ONE PERSON TO ANOTHER. STAYED ON THE PHONE FOR 30 MINS. ONE DAY..NOTHING ACCOMPLISHED. AN HOUR YESTERDAY..NOTHING ACCOMPLISHED AND 30 MINS. TODAY!!!! ALL I NEED IS TO TRANSFER MY INTERNET TO A NEW ADDRESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHY DOES THIS HAVE TO BE SO COMPLICATING PEOPLE!!!! THIS IS YOUR JOB!!! TIRED OF THE SMARTA** CUSTOMER SERVICE REPRESENTATIVES AND GOING AROUND IN CIRCLES JUST TO GET ONE SIMPLE THING DONE!!!!!! AT&T..YOU HAVE LOST NOT ONE BUT TWO CUSTOMERS IN MY HOUSE. NOT TO MENTION EVERYONE I WORK WITH HAS CANCELLED THEIR AT&T SERVICES THIS YEAR AS WELL BECAUSE YOU ARE TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Najah Sessoms | 4/27/12 |
| At&T is the worst company I have ever dealt with, they do and say whatever it takes to get new customers but then they don't stand by the offers they put out there. I'm thinking there has to be something we as consumers can do about this misleading approach they take. I say lets start a class action suit against the company and make them accountable for their misleading information they present to new customers. | |
| Arlene | 4/28/12 |
| AT&T Uverse is absolutely Terrible! Billing changes from month to month and not just my account but a few friends as well. I don't rent movies from them so there is no way this should be happening. Internet speeds are not what you pay for. Calling them is nothing short of a frustrating nightmare as you get put on hold and transferred only to explain all over again what the issue is. The real problem is we are limited with choice so they feel they can treat you and charge you what they wish. There really needs to be some consumer protection in place with these cable and satelite companies. They are thieves that lure you in and keep you hostage especially if you have a contract with them. I for one do not have a contract, however the other cable and satelite choices I have for my area are no better. | |
| DR HARI S. LAL | 4/29/12 |
| I JUST WANT TO SAY THAT I DEALT WITH JOSH EMPLOYEE ID NUMBER 'JC908X' IN THE PHILIPINES AND HE IS AN EXCELLENT EMPLOYEE WHO RESOLVED MY PROBLEMS OF ROUNTER AND LYNKSIS ISSUES AND RECOMMENDED THAT I BUT ATT MODEM - ALL IN ONE WHICH WAS SO BREATHTAKING AND CONVENEIENT FOR ME. THIS EMAPLOYEE DERSERVES A PROMOTION WITHIN THE COMPANY. I HAVE 7200 EMPLOYEES UNDER MY PORTFOLIO WORKING FOR THE COMPAN YAND SELDOM DO I ENTER SUCH TALENTED PEOPLE WITH KNOWDLEDGE AND EXPERTISE IN FILED WITH EFFICIENCY AND PATIENCE TO RESOLVE CUSTOMERS, | |
| Linda Shields | 4/30/12 |
| SO PISSED OFF !!! AT&T charged me $219.00 for someone else's phone bill and now I have to wait for two weeks to get my money back! I had to sit on hold for 20 minutes to speak to an authorized manager to discuss the charges and had to explain myself over and over again to get it straight. I have never in my life had more problems with one company than AT&T with their billing departments. PATHETIC, UNPROFESSIONAL and hope I can sue the crap out of AT&T for FALSELY USING MY bank account to collect someone else's bill and not reverse charges IMMEDIATELY before my bank has processed the charge. If you are the EXECUTIVE MANAGER and would like to talk to me you may call me at 918-384-8351 before I contact the Better Business Bureau and my attorney. | |
| Donna Brazier | 5/1/12 |
| I started my service in august of 2011..i have not received an accurate bill from any at & t t employee since then. Now since Ive called in every month to correct my bill a "flag" has been put on my account. When i asked why they said it was because i make too many "adjustments" on my account. Every month my bill is between 400-600 dollars or more. .My quoted payments were 240. I am so disappointed in the bad customers service and the poor telephone service in general..it is the worst service i have had in 30 years..i think a national boycott is in order. | |
| Daniel N. Lea | 5/2/12 |
| Tuesday, August 09, 2011 Daniel N. Lea 1436 Homestead Avenue Metairie, LA 70005 (504) 834-2162 (504) 908-4922 AT&T Corporate Office | Headquarters 208 S. Akard Street Dallas, TX 75202 VIA FACSIMILE: 214-741-0198 To Whom It May Concern, I am writing to AT&T with regard to my account located in here in the contiguous United States of America. I am deeply concerned with regard to what has occurred with the lack of privacy and security on the part of AT&T and its agents with regard to my account located here in the contiguous United States of America. A little over a year ago, an individual from AT&T was soliciting my neighborhood with regard to switching services from Cox Communications to AT&T U-Verse. In the beginning, the sales pitch was great, but I am deeply concerned with the quality, service, pricing and/or technical support I have been subjected to in the past few months. Early this morning, my U-Verse service was temporarily interrupted until I brought my past due account up to date. This was done, forthwith. A few weeks ago, I was speaking to one of your agents about one of my U-Verse boxes possibly working incorrectly. After much investigation, this problem was resolved during my conversation with Josh (480)-718-3600 on July 15, 2011. During our conversation, Josh indicated that he cancelled the order for a new router to be delivered to my home address. Then, two days later, much to my surprise, I received a router in the mail via FedEx. Now I am stuck with an extra router that I do not need, and, of which, was told the order for the router was cancelled. Therefore, it will now be incumbent upon AT&T to retrieve this router from my address as I will not make an effort to return it to your offices. During my conversation with one of AT&T’s representatives this morning regarding a payment, I was placed on hold, then disconnected. When I called back, I was speaking to someone outside of the contiguous United States of America. Needless, to say the language barrier was not only evident, but, at best, egregious and atrocious. Finally, when I was able to speak to someone in the United States of America in North Carolina, I was transferred to, yet, another department and once again, was disconnected. Further, I do not recall agreeing to any terms and conditions in the original application I completed with AT&T where individuals from outside of the contiguous United States of America would be allowed to converse with me at any time with regard to my account. If AT&T can show where I agreed to speak with individuals outside of the contiguous United States of America at any given time, please consider this letter to be null and void. For security and privacy reasons, please consider this a formal request to delete any and all of my phone numbers AT&T may have associated with my account for any of AT&T’s “offshore” offices as I do not wish to speak to anyone outside of the United States of America regarding any financial business matters conducted within the contiguous United States of America. Also, for security and privacy reasons, I do not wish to have anyone outside of the United States of America gaining access to my account information. My reasons for this request are as follows: 1. When speaking with any individuals outside of the United States of America regarding my account, the language barrier is both egregious and atrocious; 2. I did not then, nor have I ever, agree to speak with anyone outside of the contiguous United States of America with regard to this account when I established this account in the contiguous United States of America with AT&T mentioned supra. To that end, please feel free to share this letter with your supervisors and/or directors as it may be useful in how AT&T and its agents conducts sensitive financial and/or business matters with its customers in the contiguous United States of America in the future. If I have not made myself clear in this correspondence, please do not hesitate to contact me at my address listed supra. Regards, Daniel N. Lea /dnl cc: Federal Trade Commission Consumer Response Center–FCRA Washington, DC 20580 Federal Communications Commission 445 12th Street, SW Washington, DC 20554 Office of the Comptroller of the Currency Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX 77010-9050 Federal Reserve Consumer Help PO Box 1200 Minneapolis, MN 55480 Office of Thrift Supervision Consumer Complaints Washington, DC 20552 Experian P. O. Box 9702 Allen, TX 75013 TransUnion P. O. Box 2000 Chester, PA 19022 Equifax Credit Information Services P. O. Box 740241 Atlanta, GA 30374 10/3/2011 11:07:18 AM 877-293-9986 Weekly code = 8160, 6256 Tier II Margo | |
| Lynn | 5/1/12 |
| Have wasted about 100 hours with ATT over the last 2.5 years. Uverse sucks and I've paid dearly as an early adopter IN MY TIME on tech support. I've had my house rewired twice, they dug up my yard once. I've had 5 routers..that's right 5 and have had to go through setting up 7 computers, 5 tvs a VOIP landline and two iphones each time. I lose a day with setup and everytime SOMETHING wont work right afterwards...I have filed with the CPUC and got escalated up to the office of the president...JUST AS STUPID...They talk big and gave me a refund for a paltry $150..for my time...then they go and send me to people that are supposed to help and they pass me off saying they are the wrong people..its Uverse's fault not the mobile department's fault the new ipad won't connect to the router!!!!!!! Actually its a combined problem between mobile AND uverse when you have a wifi ipad problem! All this shit and a $35 booster is probably going to be the answer..can the get me one??? hell effen no...I'm tempted to give you the cell# of the guy at office of president..but HE CANT HELP EITHER! I'm filing another CPUC cause that really gets them in trouble..and then I'm taking them to small claims court for all my wasted time. FILE WITH CPUC ONLINE..couldnt be easier..Here you go..https://ia.cpuc.ca.gov/cimsapp/ | |
| Lisa Laatz | 5/1/12 |
| Lisa Laatz 313-405-3441 313-405-2935 313-405-3353 My phones have been turned off today with no warning. No phone call, text nor mailed letter. I am cntacting you this way as our cell phones are aour ONLY phones! I am at home recovering from breast surgery and am unable to reach family or my doctor, if needed. I would like someone to call my number asap: 313-405-3441 regarding this!!!! Our late bill will be paid on Friday May 4, 2012. I have been unable to get out to do anything since my surgery!!! Lisa | |
| D. St. Francis | 4/19/12 |
| I have had AT&T U-verse along with my cell and home phone service for many years. I have NEVER had so many billing problems with anything as I have my u-verse account. I have spent countless time on the phone during lunch time, on the weekend or in the evening trying to correct over-billing problems. The best part is you never know what country or state you’re going to get. By now I should have friends all over the world. The problem is I don’t speak India or Pakistan. Today I was lucky; I ended up in Chicago, IL and Amarillo, TX. That’s just the beginning of my fun adventure. When speaking to a representative, they give you 10.00 off this for six months, three dollars off that for three months and free movie channels for six months. You feel like you are talking to a used car salesmen. A word to the wise, don’t have bill automatically deducted from your checking unless you want to wait another month until the next billing cycle comes around to receive your credit. I guess I’m going to have to start watching television on my computer. It’s free. | |
| Kimberly C | 4/20/12 |
| I've just learned something today after being on the phone calling one number after another and speaking to one Rep after another... AT&T can care less if someone commits fraud in your name. They don't care what the circumstances are, if the phone is in your name, you're responsible! My Companion was murdered, my only friend died, I went homeless, was assaulted, abused... (too much trauma to mention) but they don't care. I'm expected to go after the people myself or pay the bill to get a phone! My Mom has Cancer, I still don't have a place to live.. AT&T doesn't care. Money, money, money... "I'm sorry you went through what you did but the phone was in your name so you're responsible in paying it or take the people who did it to court." (Every rep said this to me) Like I'm 'really' going to face a person who scared the hell out of me and assaulted me! They're also telling me (everyone)... to use someone's name to get a phone because (even though illegal) it's not 'really' fraud to them? Maybe I should put it in 'their' name... Over 20 years of being a loyal, honest customer and they do this to me? Like I 'asked' to be disabled? Have people die? Become homeless? Be abused? AT&T sure has a heart... Let them go through what I did and then find out your Mother has cancer! Better reason for me to pay off this fraud bill as far as they're concerned! AT&T is bull-shit! This doesn't stop here... I've been abused, accused and pushed to the ground ENOUGH! | |
| C White | 4/17/12 |
| Here's one...so now if you are even an hour late, they are telling me that they can interrupt your service. Any time past your due date -- BUT they can't tell you when because "the automated system chooses when to cut it off and we have no idea when that might be." Been a customer for 15 years, and a 3 day late payment, they are saying they'll cut our phones off. ARE YOU KIDDING ME!?? That is the most embarassing excuse for customer service I've ever heard. Fine, if you're an hour late, cut it off, that's fine but for them to say "we don't know when it will be cut off" is INEXCUSABLE. Maybe after 15 years we need to go to Verizon... | |
| teresa evans | 4/9/12 |
| at and t has given me nothing but trouble on my cell phone warranties. we bought a htc vivid phone for 299 dollars + tax on 12/28/2011. within 2 months the phone shut off and would not turn on. called the warranty and they said that the would send me a reconditioned phone because my phone was too old. they sent it and it did not work.sent a third phone to wrong address, cost me 28 dollars to get it back from florida. wouldnt work. 4th phone came and worked one day, shut off and wouldnt work. called customer warranty and they said that i could not have a new phone, but they would send me another reconditioned phone. or i could get a different make and model phone, or i could pay 199 dollars and get a phone from insurance. called customer relations and they said they would like to help but they could do nothing, warranty said the would like to help but they could do nothing. called htc and they could do nothing. i could send in phone but it would be a minimum of 2 weeks with me already being without a phone for 3 and 1/2 weeks. could i get a refund for this months phone bill-NO. could i get a new phone because this is ridulous and the phone was only 2 months old with no damage-NO. TO PUT IT CALMLY, DO NOT USE AT AND T CELL SERVICE BECAUSE IF YOU HAVE A PROBLEM THEY CANT HELP YOU. I TALKED TO CUSTOMER RELATIONS AND THE SAID THAT THEY CANT GO HIGHER UP THE LADDER TO HELP. THEY SUCK BIG TIME AND THEIR CUSTOMER SERVICE IS NON EXSISTANT. THEY DO NOT CARE AND HAVE THE WORST CUSTOMER SERVICE THAT I HAVE EVER DEALT WITH. CORPORATE OFFICE NEEDS TO TALK AND COME UP WITH A WAY FOR ONE SIDE TO KNOW WHAT IS HAPPENING WITH THE OTHER SIDE. | |
| Jamie Alves | 4/10/12 |
| I can't believe At&t. They have the WORST Customer Service and do not deserve to be in business. Every person that i talked to and i talked to about 5 people were rude and very unprofessional. They kept transfering me to different people as if they didnt want to hear what i had to say. Is'nt it the customer is always right???????I get my first bill in the mail of $226.11 WHY??????? i only have internet service and Im supposed to have the promotion of $19.95 for 12 months. No one seems to explain to you when you agree to there services that they have a bunch of hidden fees. I installed this crap myself and they want to charge me $100 equipment fee i dont think so. I have had the worst experience with At&t and it was only just my first bill..how ridiculous. I will be canceling my service and my family and friends have At&t and they will be canceling as well after they saw how rude your employees were to me let alone they have been through these kinds of problems with your company anyway. You will continue to lose people because i will give your company such a bad name. I will not be paying this outrageous bill and cancelation fee because this is not my Fault you need to talk with the people you have working for you. If you dont swipe this bill clean i will see to it that my lawyer will be contacting you.......... Very disappointing | |
| Miasha Terry | 4/10/12 |
| HORRIBLE service EVER!!!! I rate AT&T a "0". My experience with AT&T has been the WORST!!! I advise anyone looking into any kind of services with AT&T seriously do your research and homework on this company first before you get in a contract. The customer reviews are BAD. The customer service (both on the phone and in-person) has been poor. Ive spent a total of 5 hours on the phone trying to get my nightmare situation cleared up and still hasn't been resolved. When I first set up the account, the customer sales lady informed me that I would have to pay a one time $100 payment but would be put on my first bill and spread over a period of 4 months= $25 per month for four months. I found out that AT&T took $100 off my card without my permission or authorization. Now, I have fee's and charges from my bank because I had other pending transactions. The supervisor was suppose to look into the situation but a week later, still no phone call from her. It's been horrible! | |
| Lindsey | 4/10/12 |
| Because of AT&T my parents and little brothers may lose a lot more than the 7k they are claiming that my parents owe. Because of their issue with my parents, they have robbed me of $900.... I should not even be involved in this, but I was just robbed of $900 and apparently it is "okay". | |
| Frustrated:( | 4/12/12 |
| I have been with At&t for about 5 years,and in the beginning I was pretty satisfied! Until about a year ago that is.......I bought a brand new cell phone from one of their stores,and a few weeks later the screen went out. I took it back to the store,and they had to call customer service (what a joke)and they eventually sent me out a different phone. To make a long story short,I went through 6 different phones in the first year because they kept sending me refurbished phones,and something was always wrong with the ones they sent me! And to top it off,I called about the fourth phone (I think atleast because i'v lost track since i'v had so many) and the "customer service" rep REFUSED to replace it,saying they've sent me too many phones! If they'd send me one that actually worked,I wouldn't be calling them! I've had to call about my son's phone as well,and even though we have insurance on our phones and they were under warranty still,I still had to make 5 different calls to the customer service dept in order to get something done about his phone. They kept trying to "troubleshoot" it,but everytime I had to re-explain the situation and what the previous rep had us do. One of the reps actually told me he was "putting the phone on a different tower" and that should fix it! The other reps afterwards said they had never heard of that! Anyway, in the past year we have had nothing but probs with At&t,and when our contracts are up,I'm going to consider switching carriers. At&t customer service dept DEFINATELY needs work,and the warranty dept is a nightmare! I'm seriously considering just buying a go phone if something else happens to our phones,just so I don't have to deal with those people! | |
| Edgard Marquez | 4/9/12 |
| Attention AT&T customers do you worrie about being a victum of Identity theft ...Well if you do you might want to listlen to the information i want to share with you.I used to live in San luis,Arizona I applied for work at Advance Call Center of Technology A.C.T in short they hired me to do customer service,this company is a third party AT&T hired this company to handle their Uverse service calls they also handle calls for their High speed Internet and home phone service,so when you the custmer has an issue with their bill,promotions,anything that has to do with your account what do you do well you call cutomer service or walk in to your nearest AT&T corporate store and they end up calling to check on the matter when you provide customer service with your Uverse Ban#number thats your account numer then veraffi your four digit pass code from our side we are able to see your full name ,Address,telephone,ID#,S.S.N and bank account all this information is their infront of us and it dont take to long to write it down and that sould be a concern to you because this company HIRES FELONES state or federal their all hired i dont know about you people but i care to know whos looking at my personal information and a represenative their has access to this ,I recently was told that a female here in this location was promoted to supervisor in their Uverse Blue department Alvarez is her last name now when your a manager or supervisor you have a whole lot more access than a represenative does this loation handles the calls for 22 states four regions thats a lot of cutomers oh one more thing this company is located 2 minuts away from US/Mexico Border 90% of employes working their live in Mexico and im sure some one out their can use your information if you like to see for your self google their location you see what im talking about but at the end it all depends on you if you allow it to go on I thought you should know. | |
| Sergio R | 4/7/12 |
| The biggest AT&T screw up of 2012....I ordered uverse and found out that the employee that took my information entered the wrong address in the system when I had repeatet my address three times to her. The technician literally goes to this wrong address on San Jacinto in Dallas and provides FREE SERVICE to the family living at this residence without them knowing anything. The worst part is that the ticket/order had my name and phone number. I never received a phone call from the technician nor did he ever show up on my front doorstep, I never requested internet service because I already had internet service with another company. I did not want to deal with anybody after this whole mess. I told the employee that I would dump AT&T just like I had recently dumped Time Warner for the same issues. I received a phone call today by another technician telling me that he was at my residence to hook up uverse and internet service. When I asked him what address he went to, he stated San Jacinto. AGAIN!!!!!!I explained to the tech what had happened. I told the tech to check to see if the family on San Jacinto had service at the address on San Jacinto and did notice that there was already service at this residence. What ever happened to decent customer service???? It's funny that when you are late or your payment is due,these companies are great on making sure they collect their money. I prefer not to have cable than to go through this whole thing from the beginning. | |
| Nicole | 4/4/12 |
| I really wish there was a "0 star" cause I would leave that!!!!! I will make sure to tell everyone I know to NEVER deal with AT&T. they are the worst company ever! I canciled service with them in Oct. and every month like clock work they went into my bank acc. on file and took a payment out, I would have to call and remind them I dont have service with them anymore, and normaly they would appoligize and reverse the payment. Until 12-30-2011 when I called to remind them again they said the 24 hour window to reverse charges had past, And they would send a check out that I would reseive in 11-24 days. in the mean time I had to file a fraud claim with my bank and get a new bank card. And to this day I have not gotten a refund check back. But the best part is my CLOSED acc. shows that I now owe a balance of $131.84 because I cancield my bank card and they could'nt take there fake monthly payment. | |
| DAN AND BARBARA | 4/3/12 |
| IF THERE WAS A LOWER STAR, WE WOULD GIVE THAT SCORE. WE DID A 30 DAY FREE TRIAL, SEVERAL MONTHS AGO, AND WERE SENDING BACK THE EQUIPMENT WITHIN THE FIRST WEEK AND THEN THE SECOND WEEK. OUR BILL WAS TO BE NULL AND VOID DUE TO POOR INSTALLATION, THEY HAD TO SEND OUT A SENIOR TECH TO DO THE JOB THE FIRST INSTALLER COULD NOT OR WOULD NOT DO, SO THE FIRST INSTALLER JUST CHARGED US FOR WIRELESS TO MEET HIS NEEDS. THERE MUST BE 35 OR MORE REPS WE HAVE SPOKEN TO IN THE PAST TWO MONTHS, ALL TO NO AVAIL, EVEN 'SENDING' OUR CALL TO JAMAICA REPRESENTATIVE. WE WERE ABLE TO SPEAK TO REAL PEOPLE IN TEXAS ON MARCH 26 LAST WEEK, AND PAM AND GINGER (A MANAGER ACCOUNT SPECIALIST) ASSURED US THAT IT WOULD BE ZERO'ED OUT THAT DAY AND THE NEW BILL WOULD COME AS BALANCE OF 0.00 DUE. WE LONG AGO SWITCHED BACK TO THE COMPANY WE LEFT TO TRY THIS ' 30 DAY FREE TRIAL' THAT ATT CALLED US ABOUT, AND THE BILLS KEEP COMING AND I HAVE SOUGHT CORPORATE HEADQUARTERS, AND THAT PHONE GUY, JABARI IN FLORIDA SAID HE WAS SENDING ME TO HIS SUPERVISOR, AND OF COURSE, IT WAS A TAPE THAT SAID THE MAILBOX IS FULL. ATT USED TO BE DEPENDABLE CUSTOMER SERVICE, ONLY GOD KNOWS WHO AND WHAT HAS HAPPENED TO THIS COMPANY. WE CANNOT GET THIS SETTLED, WE HAD INSTRUCTIONS TO Q MAIL AN AMERICAN IN BROOKLYN NEW YORK, BUT EVERY REPRESENTATIVE SAYS THEY DON'T HAVE THE ABILITY TO Q MAIL. SO, THIE PHONE NUMBER PROVIDED, 210 821 4105 HAS NOT WORKED, EITHER. DOES ANYONE HAVE OTHER NUMBERS? PLEASE HELP! THANKS, DAN AND BARBARA | |
| Carie | 4/3/12 |
| I am so frustrated right now!!! My husband and I just had a baby and were looking for ways to save, even on the slightest things. We called AT&T to inquire about a small $5.00 charge on our bills for something we don't use (no big deal right? but in a year, that's another $60--or three big packs of diapers!) Anyhow, the next thing I know, our bill QUADRUPLED! I am not joking--it didn't double or triple, it quadrupled. We immediately called only to be told that "our billing department will have to have time to look into it . . ." I have been told by three different people that we agreed to additional services. We absolutely DID NOT!! We were trying to pinch pennies so why in the world would I have agreed to increases? So in the meantime, the billing department still evidently hasn't had time to look into this, so the bill keeps coming higher and higher still. We are disputing it, and sent in our normal payment amount, but they keep sending us warnings now. My husband and I have impeccable credit, and I am in tears thinking about what this can do if we don't just pay their stupid bill. Now instead of having money for a few extra packs of diapers, we are getting crapped on instead! | |
| so fed up | 4/2/12 |
| Let me tell you if I had a book I would write it about at&t.Their customer service needs to be revamped.They need to retrain these people and tell them to treat us with some respect.Also they need to fiz there billing.They are theives.They do not know how to do their billing.Im going to take my complain to the better buesness beuru I have reported them before and now Im going to do it again.I opened and a account back in sept 2011 and waiting for my credit for a modeum that I had to return because it didnt work.We had to have a tech come out every other day to fiz the problem.They said they would give us creadit for the problems and we never got it.Months later we fell behind on our bill and they disconnected it after just %5 days!!!!When we called to turn it back on they said we need to pay 449.00 deposit!!!!!That is unbeleavable.So we wen to go get prepaid card and the person who was opening the account made a error in the account and we were told that they would return money on our card in 24 hrs that was on 24th of march it is the 1st of april.So now we are out of money and NO SERVICE!!This robbery.Im very upset.Not to mention we had to talk to about 30 people to tell us a whole bunch of lies also they said they would have a manger call and no manager called us YET! | |
| j. hodge | 4/2/12 |
| I had been a att customer tell october of last year when i upgraded the family's phones. Me and my wife spent over 140 hours on the phone with customer service and even had phones replaced. I escaladed the complaint to the office of the president in the atlanta office. We agreed on a phone on 4 different ones with no contract. Well after spending more hours on the phone with there poor customer service our service did not improve. Finally after spending over 140 hours on the phone with customer servive and making multiple trips of 120 miles to the nearest corporate store we ported our numbers to verizon and ordered phones. After recieving our phones from verizon we went from no signal or one bar to full signal with verizon. now since att could not provide me the service or fix my issues with there poor customer service they are trying to charge me early termination fees. I have filed complaints with the bbb and the fcc on att to no avail. When i get back home from work i will be going and filing a smalls claims case against them. Never ever sign with att they are the worst wireless carrier out there and we will never do business with them again. | |
| Leonard Pickens | 3/30/12 |
| I recently had Att internet install because of $14.95 offer and have been staisified with service. Last month I received bill for $39.00+ and thought I had mised payment but receved a bill for same amount this month. I contacted then by phone and had to request that a supervisor contact me because operator I spoke with did not understand the problem I was having but had to call bak whem I didn't receive return call. Person I spoke with at that time informed me that because I didn't have telephone of cable service that I was not eligible for discount but I informed her that their offer did not state that was neccessary. My account number: 114083887; social security: 256-80-3420 and address: 3386 Columbia Trace; Decautur, Georgia 30023, cell phone # 404-484-8256 and internet no. 404-289-7492. Thanking you in advance, Leonard Pickens, leonardpickens@att.net | |
| Nevermind my name | 3/25/12 |
| I totally agree with every comment on here AT&T makes me sick. They are all about making money at the customers expense whether the service works or not. They dont care for the customers no more then they do their own employees (bargained union employees) we are treated like crap, from attendance to the number of account numbers (Bans#)touched to how many calls we make and how long we are on those calls. Customers are lied to and because we have only so much time to talk to a customer you are in a round about way blown off...The working conditions are in humane and really against the law but AT&T got their butts covered it ever taken to court regarding what goes on in the work place.......We are treated like slaves.....and disrespected the only thing they havent started doing is whipping us like animals...... | |
| Ron | 3/26/12 |
| I recently changed service to AT&T. This has been a big mistake. AT&T has made false representations concerning services to be provided and the cost of such services. As other customers have experienced, a customer spends hours on the telephone either trying to obtain service or have something corrected by AT&T which does not occur. It appears that AT&T is incapable of providing the services contracted for by the customer. Everyone who has experienced the problems with AT&T should contact the Attorney General's Office, Consumer Fraud Division in their state, because the fraud and misrepresentation by AT&T is more than just annoying or aggravating, their conduct may very well constitute fraud, misrepresentation, and a violation of the Consumer Protection Act. I will terminate service with AT&T, because there has never really been any service provided. | |
| Johnny | 3/23/12 |
| One star because there isn't an option for negative stars. I’ve been about two and a half hours just trying to get through to AT&T’s customer service over an issue with my bill. During that entire time I was inundated with them trying to sell me more of their products or services. Why would I want to do that if I can’t get them to do what they’re supposed to be doing with their products and services I already have? They continually told me how important my business was to them, but it seemed to me their actions were saying they were only interested in me if I gave them even more of my money than they’re already taking. The employee, as usual, was extremely professional, courteous, and helpful once I was able to reach a “live” person. I’d love to tell the upper echelon at AT&T: CONGRATULATIONS; YOU’VE SUCCEEDED IN TAKING ONE OF THE MOST UPSTANDING COMPANIES THAT WAS EASY TO DO BUSINESS WITH AND TURNED IT INTO ONE THAT I MUST CONTINUALLY MONITOR TO ASSURE I’M NOT GETTING USED AND ABUSED BY THEM AND YOU'VE MADE IT ALL BUT IMPOSSIBLE TO GET IN TOUCH WITH CUSTOMER SERVICE WHEN I DO FIND YOU EXCEEDING THE LIMIT!!! | |
| Terrell West | 3/23/12 |
| I purchased the IPad on the day it launched, well over the weekend it had bad ratings, so on Monday I went back to AT&T Corp. store to return it. I made the mistake of paying cash, and they can only return it the way you paid it. It is now Friday and I still can not return the product. This is the most crazies mess I have every heard. I have 5 phones and another Ipad with AT&T, as soon as I retuned this Ipad, Im getting my services off. AT&T has the worse customer service I have ever experience. | |
Disillusioned  | 3/23/12 |
| I was a true believer in AT&T Customer Service until a few minutes ago when AT&T Corporate offices blocked my call to their offices. I was trying to reach their legal department to find out how to subpoena my phone records for court. The Customer Service Department could not answer all of my questions. I am really surprised and upset with them for this truly unprofessional act. I expect an apology. If you are unable to field calls from your customers at your corporate headquarters then you truly have a corporate wide Customer Service operations problem Before today I have bragged every time I called to their staff how incredible their staff and attitude was. Just as efficient and friendly as thy could be. Beat the pants of Verizon. But this incident will certainly make me think, I make my consumer choices with my computer, my wallet and my mouth! | |
| Maria | 3/19/12 |
| AT&T SUCKS BIG TIME. I NEVER HAD ANY PROBLEMS WITH THIS SO-CALLED COMMUNITY SERVING COMPANY (WHAT A JOKE) UNTIL I MOVED TO ANOTHER ADDRESS. REPS ARE A BUNCH OF INCOMPETENT IDIOTS & TO TOP IT OFF I ENDED TALKING TO A WOMAN, CORINNE FROM THE CARIBBEAN (OUTSOURCED JOB) WHO DOES NOT HAVE AN IDEA OF WHAT SHE HAS TO DO. SHE CAN ONLY SAY: I AM SO SORRY, LET ME TRANSFER YOU TO SOMEONE WHO CAN HELP YOU". NOT ONLY DOES AT&T OUTSOURCES JOBS, LEAVING AMERICAN PEOPLE WITHOUT ANY, BUT THEY HIRE IDIOTS. AND I UNDERSTAND AT&T, IT'S ALL ABOUT MONEY & MAKING MONEY FOR THE STOCKHOLDERS. | |
| leslie kelley | 3/19/12 |
| I started service in November 2011..phone and internet,,paying about 80.00 a month..in janurary they called me and tole me i could upgrade my internet to internet pro for an extr 5.00 a month,,,and would continue to stay on the promo i was on untill nov 2012. Well big mistake...since janurary,,,my bill has gone up to be over 140.00 a month whereas it should only be around 85.00 a month..I have called every month since then and they garanteed me that they had it back on the promo and thte overccharges would be taken off...NOT..in march they charged me for janurarys and feburarys and marches overcharges...now i have lost other items due to not having the money in the bank to pay them..my cell phone..my mentally retarded daughters learning site on internet..i also use the extra money for food..whichim now low on. i am so disgusted with att right now. I am now looking for a new service to use for internet and phone service,, its a shame when a good customer who pays their bill on time and in full,,cant get anything done...talking to 50 ppl and spending countless hours on the line with them. Shame on you att.. | |
| Ken | 3/19/12 |
| AT&T sold me a smartphone with a manadatory data plan. They sold me an unlimited plan data for an extra $30 per month. They have now started to reduce the quality/speed of my service after 3gig usage. That is not fair. They should not be allowed to penalize customers because they do not have the band width to honor the service that they sold. Subsequently, they are affecting the usefulness and effectiveness of the device they also sold me. This is unfair at best and illegal at worst. I am reporting this issue to the BBB, TX Secretary of State, and anyone else who will listen. This issue should be addressed by someone immediately. They are cheating their customers. | |
| U CAN GO TO HELL | 3/18/12 |
| AT&T you dont even deserve that one star (but i had no choice but to give you one *retches*) I have had enough of your bullshit I'd love to see one day when you become desperate for new customers like T-Mobile now, then go out of business much faster than they probably will... You are pathetic . . . YOu guys caused me more than enough problems and minutes on the phone talking to your p.o.s. reps', and them not being able to help me with my services/problems Go to hell you greedy pigs! $___$ | |
| mike | 3/12/12 |
| My house was robbed last month, this month i got charged for an att phone and insurance! i called customer service and explained i needed to get an investigation going to find out who charged my acct, i was told i would need to fax in my bank statement, couldnt email the info !, 4 days later i recieve a call and am told that they are going above and beyond to investigate this but they dont really have to??? this was Buisiness Recievables, but they said they only have limitd access and she'll check "with some people she knows" what the hell does that mean ? so i tried customer service one more time got the run around again, plus i was pretty pissed by then, so i go to the ATT website i click on corporate offices , call that 800 number and a very confused sales lady that has no idea where corporate is. so i google i found this place got the number to corporate spoke with a very nice lady and she started a case for me right then and there, but i had to call the CORPORATE OFFICE TO GET IT DONE ATT SUCKS | |
| Daina Handa | 3/13/12 |
| AT&T has been the worst provider I have ever had. Every month they add new fees. I am constantly told one price for internet service and then charged the full price as well as $165 fees for someone to come out and fix my internet service because the internet was not working. I was told there was no charge since the internet not working was AT&T's fault.I have $48 charge for internet sservice that is supposed to be only $25. I have been charged $36 for an activation charge when I wasnt told there was one. I have also been charged $16 to have the U-verse service even though they have already charged me an incorrect charge of $48 for the U-verse. This is literally the worst provider for internet service. I highly recommend never to go with AT&T as a provider for any type of service because all they will do is charge incorrect fees and never take the fees off. | |
| Bob | 3/16/12 |
| I've been a Baby Bell and then AT&T customer for eons. My wireless account (with 4 additional phones)has been up and running for 10 years. Late at night, lately, I've been getting calls from a business who makes collect calls from prisons and jails at $15 a pop. I know no one in jail. Called AT&T to block the call and I'm told the charge is $5.00 per month to block it. This is a legit business, so the Do Not Call Registry does not work. The only other option is to change my number. So, goodby AT&T and onto Verizon who will block calls at no charge. PS, this will cost AT&T about 3500 per year in lost revenue. This is the only way to get big business' attention...take your business elsewhere and tell them why! | |
| LEE POLIN | 3/16/12 |
| THIS COMPANY IS DISHONEST AND THEY MUST ADVERTISE FOR MORONS WHEN THEY HIRE. WHAT A DISGRACE! HAD ATT PHONE LINE BUNDLED WITH INTERNET SERVICE. A VERY YOUNG AND COCKY IDIOT CAME TO MY HOUSE TO INSTALL IT...NOW HAVE TWO NICE BIG HOLES IN THE FRONT OF MY HOUSE. LOOKS LOVELY ON THE WHITE STUCCO.BEFORE HE WAS LEAVING HE DECIDED ON HIS WAY OUT) TO CHECK THE PHONE ... NO DIAL TONE. AFTER ANOTHER HOUR OF HIS PHONE CALLS, I GOT A TEMPORARY NUMBER FROM UVERSE. I WAS SUPPOSED TO GET MY ORIGINAL PHONE NUMBER. THEY SAID IT WOULD BE DONE BY END OF DAY. THAT TURNED INTO MONDAY AND TUESDAY AND WEDNESDAY, STILL NO TRANSFER OF NUMBER, AND NO VOICE MAIL EITHER. I DECIDED I HATED THE WAY THEY TREAT THEIR C USTOMERS AND SIGNED UP WITH COMCAST TO PROVIDE THE SERVICE. THE DAY BEFORE THAT INSTALLATION WAS SUPPOSED TO TAKE PLACE COMCAST CALLED TO SAY THAT U-VERSE PLACED A LOCK ON MY NUMBER AND WILL NOT RELEASE IT. I THOUGHT BY LAW THEY CANNOT DO THAT AND THE NUMBER WAS OURS TO BRING WITH US. AFTER HOURS ON THE PHONE,ANOTHER IDIOT SAID HE WOULD PUT THROUGH THE ORDER TO RELEASE THE NUMBER. IT IS TWO WEEKS TODAY AND STILL NOTHING. THIS COMPANY IS A SHAM AND WHOEVER THE CEO IS, HE'S DOING A BANG-UP JOB. I'M GOING OVER TO COMCAST AND IF PHONE ISN'T RELEASED, I'LL GET A NEW NUMBER AND SCREW THEM. IF YOU'RE READING THIS BE SMARTER THAN I WAS AND GO TO ANY OTHER COMPANY FOR SXRVICE.MY HUSBAND HAS JUST ORDERED SERVICE FOR HIS COMPANY WITH ANOTHER PROVIDER. | |
| Kathleen | 3/8/12 |
| Last Tuesday afternoon, March 6th, my land-line phone went out-of-service with AT&T - stating there is "NO LINE". I called the repair number, navigated my way through the automated process for reporting a problem, and at the conclusion of this I was advised that my phone "may" be restored by 7 p.m., Saturday, March 10th. I thought I had heard this incorrectly; however, there was no option to speak with a representative, so I had to call back and by pressing "0" at least ten times, I was placed in a queue to speak with a representative. I waited approximately 25-minutes before one came on the line. He advised me that he had no information whatsoever as to why the line was not working and that it would probably be Saturday before it could be fixed. I logged on to my AT&T account on-line to review the status, it states, “Undergoing Testing”. Just how long to do they have to test a line before human intervention is required? I will ensure to “make every opportunity’ to let my family and friends know how utterly pathetic the customer support service is from AT&T. I changed my internet service away from AT&T several months ago because of the continual interruption in service and I just changed all of my remaining services away from AT&T. Not only am I saving money, perhaps, their competitor will provide good customer service and technical support which is something AT&T knows nothing about. Absolutely the worst service I have ever experienced, on all levels. | |
| jj | 3/8/12 |
| att sucks. thats a very kind way to describe it. i had there internet service for a year and the first few months went well then 6 months in i was charged for going over my usage. ???? i didnt have a limit and i wasnt using it any more than before they just added something on to my bill. also almost every month i was charged triple what i was suppose to pay and spent anywhere from 30 minutes to over an hour on the phone just to be called a liar by multiple people. today 3/8/12 i received a bill for $45 when i cancelled my account at the first of january. please, please do not go with att, i would recommend charter if it is available because there customer service is great and i was in touch with someone within a minute of calling and i wasnt transfered to everyone and there brother just to get help. | |
| Will | 3/6/12 |
| To whom it may concern: I am the kind of customer you want to have. I pay my bill on time and most of all I am loyal. In October of 2011 I was asked to switch to AT&T U-verse for better service. This was a BIG MISTAKE for me; it has become a monthly HEADACHE for me. From day one I have been lied to by your salespersons, customer support-persons, and support-managers. Every month my bill is wrong. I have to call you only to be put on hold, hung up on after long holds, and more lies. Each call is at less an hour, I DID NOT GET U-VERSE TO CALL YOU. How much is my time worth? Your system is broken; no one should have to call you each month to make you honor your word. I am putting this in writing to you, yes for myself and for all who will not take to the time to do so. My loyalty has been tested to its limits, and you have failed. Tested, | |
| Linda and Alan | 3/7/12 |
| We where loyal customers for over 20yrs. from Bellsouth to Att. When we moved to a new area 2 yrs. ago, we where unable to get high speed that the company I worked for required and had to move our service to another vendor. When we left ATT we paid our accont in full and asked for our service to be removed including our e-mail accounts. We where told by customer service it would be taken care of. Last week, I received a phone call from a friend stating that they wanted me to stop forwarding the e-mails which contained very disturbing material, from sex queens to viagra information with pictures of very nude individuals. I logged in to my att.com old account (which I thought was closed) to my frustration I found it was still active and I had over 8,000 e-mails, when I went into these accounts, I found that indeed they had forwarded to my entire customer base, plus friends and family. What angered me the most, they sent them to my 13yr. onld granddaughter.........I have been 2 days trying to get this resolved, I have been on the phone with over 15 agents, yesterday 3/6/12, tech.agent walked me through to put acount into inactive status, I did everything she told me and we thought it was resolved. Today I logged into account and I had 15emails and counting. I called corporate and a lady by name of Tracy listened to my complaint and then transferred me to another department, Jim knew nothing about how to correct so he gave me 2#'s888-351-1260 and 88-340-1270 which I have held now for over 10min. to talk to yet another person. If I have not resolved this issue by end of day, I will be contacting Channel 9 television station to exploit this issue to public. VERY FRUSTRATED WITH YOUR SYSTEM AND CUSTOMER SERVICE!!!!!! | |
| Privacy VIOLATED | 3/7/12 |
| Funny in order to rectify the suituation of some INCOMPETANT CUSTOMER SERVICE REP changing my Password I had to go through so many security questions. But of course NOW their system of assigning Passwords are different and I must (even though the site uses the word suggested) use numbers. I have had this account and Password for over 20 years and now some KID can "change it" without even consulting me! OF course Customer service is worth CRAP first it was almost 4 hours to attempt to straighten things out but of course since we "ended" close to the time Customer service closes we couldnt verify that things worked. after dinner I checked and as I suspected the account was still screw up. Back to the web site and the phone Number of 1-888-944-0447 and the stupid Voice Prompts always took me to a UVERSE rep. I lost count how many times I explained to the gentleman that I was a DSL customer and could he please transfer me. WHen he did I was transfered right back to the voice prompts and then kicked out of the system. The second time I called I was on hold for over 20 minutes and again got UVERSE. The rep does not seem to understand "PLEASE I wish to talk to a supervisor" But at least this time when he transfered me He did head my suggestion to Please stay on the line until I speak to a human. THis woman was decent and a supervisor. I think the basic training for AT & T must show them 1,000 ways to say I'm sorry because that is all I ever hear. She fixed part of my problem and transfered me to another department who somewhat resolved my problem. but now it was over 2 1/2 hours on the phone !!! MY Problem is this : I want my old password back, I never authorized, allowed, requested the guy to change it, I was in fact never on the phone with the guy. And then I when I want to complain and straighten out my problem I get stuck with ansering all those security questions. Dont get me started on the crappy web site. has anyone else noticed that even though you "click" on individual you always end up in small business? "Clicking" on e-mail gives you a contact phone number which is absolutely useless. The reps dont understand when you want to file a complaint because they claim there is no complaint number. I guess when they say "thank you for being a AT & T customer " Should be changed to "Thank you for letting me screw around with your account and time, because I am incompetant and Love this job because I cant get in trouble for my mistakes." Privacy protection is completely ignored and should be addressed but contacting someone is more of a joke. Also the star rating here should be changed and there should be negative stars because honestly 1 star is one star to much for this company | |
| Robtabasco@gmail.com | 3/7/12 |
| Spent hours on the phone with tech support. Have had a router/wifi hub go out. I can't get enough audio out of the AT&T receiver to hear recorded shows. Wifi is week and did not work well with Apple products until I found the cure for the 2Wire DNS problem. At&T has built out too far from the central office, has two many pairs of wires crossed or over-subscribed their capacity. AT&T Tech personnel are helpless to fix my problem and keep giving increased services for free. Doesn't matter if the system is so unreliable!!!! | |
| PTB | 3/5/12 |
| For the last year and a half, my bills are constantly wrong. I use just the internet service as where I live, there is no other provider. I recently upgraded to the fiberoptic from DSL. Again, billing wrong every month; then when I finally called last month, turns out the sales person lied to me. The service he told me would be $24.95 a month for a year is actually much higher. So, they supposedly lowered my service - wouldn't honor his lie - and now my bill has gone up again! I am currently on hold trying to reach them about it. I have been on hold for almost an hour! They have the worst customer service of ANY company I have ever dealt with! | |
| Victoria Garcia | 3/2/12 |
| I recently had a horrible experience with your company. I paid my bill that was suppose to be a hundred dollar I accidently paid 1100.00. WE I noticed the error it had already been credited to my account . I call in talked with customer service for nearly an hour she said she had to file a claim which she was doing at that time. I am on a fixed income this was all the money I had. all of this is just back ground. I waited patiently all week . Saw nothing of the money being returned to my account. So I call customer service tells nothing was ever filed the process had not been started.I could not believe it. So she offers to do again. By this time as a consumer I am very frustrated.She want bank account number copies of bank statements all the info that have given at least 3 times all ready.I asked to speak to a supervisor she advises me I need all this info first. So I drive 30 minutes home in the meantime she had given me the supervisors number and text it to be. So I get home print out the paperwork required all my checking account number sit down to call the number I have been given does not go thru. So i call back into customer service to try and find the supervisor or the young lady I spoke with I am told they have no number but that they could e mail him to call me. so 45 mins pass supervisor never calls I call back to customer service tell another lady the whole story and during this call the young I first talked todays calls me back by the time my frustration is thru the roof . I she files the or at least I hope .I give her all info e mail her bank statement. Now hopefully sometime next the money may show up back in my account in the meantime I am going to have to pay a 50.00 late fee for rent. I do realize I began this whole thing by over paying but this just borders on insanity.I am a on time paying customer to att . I am never late. If call you and said sorry i messed up can't pay you for over ten you would shut my phone off. I really would love to pull all 5 phones off this account and go to a different service but I strangled with contracts and have no choice. All I for for is fairness I paid you 877.00 to much give me back my money. | |
| Tajuana Stidwell | 3/1/12 |
| My name is Tajuana Stidwell and I am a ATT customer here in Georgia. I recently moved to an apartment where ATT does not have cable service yet but do have internet. I decided to continue my internet service through ATT with disappoint and regards of the cable. The representative that assisted me with transferring my service did a great job but failed to advise me of one important issue. Well this morning I received a email advising me that my new bill was available and to my surprise i had a 156.00 charge and I only have internet service. I call customer care this morning to find out why my bill was so high and I was advised that I have been charged 100.00 for the internet modem that I wasn't aware of. I understand the charge after it had been explained but my disagreement is why should I pay for something that I wasn't advised about before hand? I would like to have that 100.00 charged removed off my billing before the automatic payment take place on march 20,2012. I expected a bill of 50.00 or less not 156.00. This is throwing my budget off. In addition I requested to speak with a manager or supervisor about this issue and the representative transferred me to a line that I let ring 60 times and got no answer or voice mail. This is also unacceptable Customer Service Practice. I understand that you have bigger and more important issues to deal with but I too work hard for my paychecks and would like to know where every penny is going before hand. If you could assist me with this issue I would greatly appreciate it. | |
| Dave S. | 3/1/12 |
| When receiving my recent statement from AT&T I noticed a 3rd party charge from a company called Billit. I inquired as to the origin of this bill and learned that AT&T is allowing 3rd party companies to put charges on my phone bill for other services. The problem is I never authorized this charge and AT&T never notified me that they were allowing any 3rd party company to charge my account without authorization from me. It is appalling if not out right fraudulent that AT&T would allow any 3rd party company to place charges on my phone bill. As I inquired further I learned that anyone can put a charge on your phone bill by just having your name, address and phone number and without any type of security password. With all the press and scandal on identity theft these days it is outrageous that a company like AT&T would condone to such a practice. I am appalled by this practice and I am exploring new options for my phone, long distance and internet services. Shame on you AT&T. | |
| Dis Satisfied | 2/28/12 |
| I've been with AT&T for 20 years plus. I have had one previous issue with an unauthorized account, but I blamed a collection agency for the problem not AT&T. I now believe I was wrong. Last year I bought a new home and moved. I found out a couple of weeks later, DSL would not be available to me at my new home, nor would Dish Satellite (part of my bundle package with AT&T). So, in early October I called and closed the account, all except my wireless service with 2 phones. I was told it could take a month or more to sort out the prorated final bill. November passed and I was still being automatically billed. First week of December, I called again, was told there was no record of cancellation and I was about to be billed yet again (and for some reason the bill kept getting higher over those couple of months). After arguing with 10 or more different people, I was told it was now closed and I would receive a refund, but it might take a few weeks. I asked for confirmation number and was told confirmation number was not generated until a technician actually disconnected the service. Didn't make sense to me, but I could not get a confirmation number out of these people. Meanwhile, I made them take me off of auto billing. First week of January, I called again, still no record of my cancellation. Again, argued with 15 or so different people. Finally told my account was closed and I would receive a refund. I paid a payment due to still having and owing for wireless service, and received a refund check from AT&T about a week later. One month later, I received a notice from a collection agency on behalf of AT&T for the exact amount of the refund check. After much arguing with AT&T, I'm told my final payment was returned by the bank. I didn't know (turns out I type-o'd the bank account number by 1 digit), and neither the bank nor AT&T bothered to | |
| penny | 2/28/12 |
| I wish I could give a 0 reason, back in 2007 I was being charged $4.99 for Trace call. Okay here is the deal no-one at my residence does the Star anything, why becuase I am the only one that LIVES THERE. Customer service sucks- they are very nasty, and I have complained to PCUO before got no-where with them as well. Is there anyone else being charged for this Trace call that I cannot even get them to take it off my phone I do not have any calls traced. They are horible horible. Oh and get this they can't tell me when the call was made (date or Time) oh,and because they took them off for me in 2007, they said "YOU HAVE TO PAY THIS". | |
| Karen | 2/28/12 |
| You DO NOT! even deserve a 1 STAR! I signed a contract with you and its been a little over 30 days. I have had continued dropped calls. I am sitting in my home and cant get service.Time and time again I have called customer service to complain. I have been in the store where I purchased all 3 phones. They have been so nice and on a majority of the calls I have been on with them were dropped.I have on my bill so many dropped calls its so bad and when a rep got a so called manager on the phone. His name was Bryan. His name should have been DICK! !!!He was ruthless and uncaring and disrespectful from the min he got on the phone with me and the rep who was trying to help me the Rep and myself.I am not through I have your badge number and ID.Time & time again its been logged by a local store where I bought the equipment about my poor service and by 3 agents that know me by my first name now.They said they let me out of my contract because they saw all the dropped calls. The agent at the store even backed me. Now its tough shit for me by this so called manager that has no clue what customer service is all about. After trying to see what they could do for me too keep me by giving me a tower for my home anything. I was willing to give them a chance to keep me. The manager Just did not care and after getting off the phone with him. The agent looked in the notes and he put. THIS CUSTOMER IS NOT TO GET ANY CREDITS!!WOW!! AT&T YOU UGLY & RUTHLESS!! | |
| Kate | 2/28/12 |
| Have been a customer of at&t for more than 20 years, and during the past 5 years have been subjected to "bait & switch" regarding their cellular service, overcharges for data ( whereas none of the reps could explain how they measure it) and, worst of all, no cell reception in areas their own maps show as a coverage area. False and misleading, had a rep imply that upgrading my iphone may have better reception. And then I did, and then they THINK they gotcha. Ive got news -they dont bc they are in breach of contract for not providing the service I signed up for. Today was my birthday, and I was unable to enjoy a single conversation with family & friends. So, I filed a complaint with the FTC, and tomorrow I shall file a complaint with any/every organization i can find. And thats for starters; I dare them to send me a bill for cancelled service, because I will walk to the courthouse and sue them for breach of contract and any other form of harassment they might attempt. | |
| chris | 2/25/12 |
| AT&T is the worst company to deal with they have lied over and over again about my bill changed my service when i was told i was going to get the service they told me then tell me i am not Have spent over 25 hours on the phone with people about my plan I have the phone records to prove it. AT&T Corporate Office will you contact me We will see if you can fix this Not one of my bill have been correct for over 9 months. capitingolo@yahoo.com | |
| Anastasia | 2/24/12 |
| On 2/16/12, my computer had a slight problem getting online. I spoke with 1 tech support who totally screwed up my system. Afte 2 hours on the phone, a level 2 tech fixed it... BUT, now my caller ID is not working properly. When making outgoing calls it shows as PRIVATE. I would like my old listing back/ name & phone number. I have spoken to 9 techs over the past 9 days, and have been assured it is fixed...OBVIOUSLY NOT! Today, the tech told me he checked all my settings, and they are set to ID my name on outgoing calls... but when I checked, it is NOT WORKING! I am about ready to cancel AT&T uverse!!!!!!!!! Why do they make it so difficult to fix such a problem... when it was their tech person who screwed it up? | |
| Aldijana | 2/24/12 |
| I was just on the phone for over 35minutes without any of my questions being answered. I have been a loyal AT&T customer for a long time and it seems as if taking my money every month they don't have a difficult time with but when you need someone to help you with your service or answer your question YOU CAN WAIT!!! I am really considering cancelling my phone and internet service with AT&T and the sad part is... someone just needed to pick up that other line and assist me for a few minutes! That really shows how much they care about their customer service. | |
| Allison | 2/24/12 |
| I am extremely disappointed with AT&T. Starting a phone call with the phrase "How can I make you feel like a valued customer today" is not worth the breath it takes to say if you aren't going to do it. After I heard that 3 times in one day, it even began to offend me. I cannot wait for my contract to be over. I am willing to pay for better customer service. | |
| Carolyn | 2/22/12 |
| I had my Home phone Service disconnected on Dec 19,2011. Was sent a bill in the amount of $40.73 after my service was disconnected. Called AT&T and ask about a refund of my Security Deposit. But have not heard anything from them. This deposit dates back from many years. I believe they owe me a refund on my deposit. Still waiting to hear from them. No contact or correspondence received from them, since I ask about my refund.... | |
| James Whitaker | 2/21/12 |
| i, HAVE HAD AT&T AND ITS PRIOR AFFILATES (BELL SOUTH AND SOUTH CENTRAL BELL ALL OF MY ADULT LIFE THAT BEING FROM 1956-2012 THAT BEING 56 YEARS. I, HAVE ALWAYS THOUGHERLY ENJOYED YOUR SERVIVE WHICH HAS ALL BEEN IN THE HUNTSVILLE, ALABAMA AREA. I, WOULD GIVE YOUR SERVICE AN A+. | |
| L Reecher | 2/22/12 |
| Customer Service is a joke. The customer service call centers are only open from 8-5 Monday through Friday making it very difficult for those of us who work to deal with them. Feb 14 when I came home from work my phone was dead, dead, dead. When I was finally able to reach AT&T, I was told that I had my service moved to an outside company. Why would I be calling them shocked that my phone was disconnected if I had changed service? I did not authorize my phone service to be changed. Within twelve hours AT&T had given out my phone number that I have had for ten years. It has been been seven business days and I am no closer to solving the problem than when I started. Please join me in calling 904-220-0134 to annoy the people who have my number so much that they beg AT&T to give them a different number. Thanks | |
| DG | 2/22/12 |
| Finally an "Old School" tech that cares!! I have had an ongoing issue with my DSL servic. Numberous hrs on the phone with support which is less than pleasant and failed to resolve the problem. Finally a tech with many years of experience took the time and EXTRA EFFORT! to get to the bottom of the problem. Billy and Josh techs found the problem and it turned out to be a simple wiring fault in the line. Billy followed up for a week calling me every day checking on the service and checking the line! WAY TO GO BILLY! He even called while he was on vacation to verify that Josh had been out and confirmed that the line was indeed working! THANKS SO VERY MUCH GUYS!!! If ATT and other Corps would encourage and have more employees that followed up like Billy this country would be far better off! | |
| Cherry | 2/22/12 |
| I've returned my u-verse modem equipment, yes it was late, but still returned. They still kept sending my late fee letters for UN-returned equipment. I at least received 4-5 letters, I've also made 5 phone calls and they never, never read their notes. Customer service is lazy, they kept telling me they will notate it and either call back or it's been resolved just to get me off the phone. I finally caught on and told the last person to read her notes! I asked to speak to the supervisor or manager and apparently their lines were all busy and they stated they'll call me back. I'm still waiting! I've called collections and gave them my UPS information and stated they will forward a letter to ATT and again to call collections back. What a waste of my time! All they care about is money and not customer service! | |
| blb | 2/19/12 |
| I would like to make a formal complaint about your Wilkes_Barre, Pa. store. I have never been treated so badly in my life! I have worked with the public for sver 30 years!! I feal I was misinformed when I purchased my Iphone. I visited the store three times before I purchased it. NEVER was I told that if there was a problem I would have to go to an Apple store to get it replaced. The closest is 1 1/2 hrs. away. But I was persuaded to buy the insurance!!!!! I went out of the store spending about $400.00 or more! I have had AT&T phone survice for a very long time. My Iphine stopped working on saturday 2/18/12. I do not hear anything only if it is on speaker phone. My phone is 4 months old. I am leaving for Alaska on tuesday 2/21/2012; therefore, I NEED MY PHONE ! There was a young man Jack ( I think) who was very nice. Then there is the problem of Margaarette ( probably not her name, but close). First she comes over takes the phone from Jack and askes if there is water damage. I said, How can you tell? Without looking at me she condecendingly says- we can tell. There was nothing that I did to the phone. Jack said it wasn't working. He telles me about sending for one. I said you don't understand, I am leaving for Alaska on tuesday, I need my phone. I said get me someone who can help. He goes to the manager- says thats all we can do. I again say I need my phone I'm leaving on tuesday for Alaska I need my phone! I was not yelling but I was upset! The manager comes and says the same thing, I say the same thing about going away and that I need my phone. Margreet(spelled wrong) says you said that all ready! I pointed to her (4 feet away) you didn't tell me this before. She said she did - NO SHE DID NOT !!! I would have remembered about going to an apple store and the closest is 1 1/2 hrs away. The manager told me I could purchase another phone!!! I am not spending more money on a phone. The manager said maybe they could send me one by tuesday. It was sat. nite. Margrete when I pointed my finger said "don't point your finger at me and you can be quite or I will call the POLICE!!!!! NEVER in my life have I been treated this way! My next call is going to be to the better business brueau. There is not reason for treatment like this!!!!! I am 56 years old never returned anything to at&t . They ( except Jack) were rude, condesending , not nice . But Margrete said she was nice to me when she sold the phone to me . Of course! She got 400.00 from me!!!! You need to teach your employes how to treat people!! Not once did anyone say "I'm sorry that the product did hold up". Those two people are a disgrace to customer service!!! | |
| Horrible! | 2/20/12 |
| Still waiting for AT&T to return my deposit for voluntarily cancelling my contract on my behalf. Was told the deposit was sent out 2 weeks ago, and yet still no deposit in my mailbox. I will be taking this matter to small claims. Worst phone provider I have ever encountered. Be-Aware Stay AWAY!!! | |
| Leslie | 2/20/12 |
| AT&T customer service sucks. I WAS LIED TO. I'm under some hard times with both of us losing are jobs. So I called to see what I can do to keep my numbers. I've had the same cell phone numbers since 1993 and didn't want to lose them. I was told I can put them on pay as you go. That was great so I did. Well in less then 30 days they sold my numbers to other people. I found out by going to put money on one of the phones. Now I've sent days and hours on the phone with AT&T trying get my number back that they never should of sold. I just can't understand how they can do this to customers. VERY SAD THAT THEY TREAT US LIKE ANIMALS AND DON'T CARE. | |
| teresa jarvis | 2/21/12 |
| for months i have been consistently charged for texting my 81 year old mother and i haven't done. the reps have always been very good about taking the extra charges off, since i should not be responsible for this type of abuse perpetrated on our own phones which are supposedly supposed to be private. then comes along levon and jennifer prioleau. i spent a good part of a half an hour fighting and arguing with them because they both refused to credit the pittance amount that was charged on my account. i have been told in the past that i cannot block texting, yet they were both forcing me to pay these charges even going so far as to tell me that some drunk text from an obvious young person i didn't know was because i gave my phone number out. to a drunk person at some bar when i was at work. my question is, why are these two people working for at&t? i will still not pay the $5.40 incurred for services i had nothing to do with. and the only thing in the end was myself yelling at these two for such incredible stupidity on both these women's parts. amazing, but when a customer becomes extremely irrate, it's usually because the customer is right. these two need to get a clue. | |
| Joe | 2/17/12 |
| You people disgust me. Your customer dis"services" are dispicable and it all comes from corporate. Greedy, sleezy, swindlers all pour down to your lowest employees. The government should shut you down after your "ghost data charges" and not really "unlimited" services acts were found out. AT&T is the scum of the corporate world. | |
| Ed. G. | 2/17/12 |
| I have tried to resolve an issue about my Business line that close out back in Aug. 2011 and all of the departments send me to another dept. and my problem never gets resolve. | |
| Kristine Hill | 2/17/12 |
| As of today I am done dealing with AT&T. My first horrible experience was the day my fiance died in an accident. They called and asked to speak with him since his name was on the bill. When I told them he had passed away that morning they actually had the nerve to ask to speak to someone else who could make a decision about the phone. Need I say more? It is now a few years later. I own a business with another person and we are the only two here. In the last month my partner discovered he had a golf ball sized tumor. He has had three surgeries and is at UCSF. I have been handling the retail business, his bills and receiving envelopes from at&t every other day to renew my phone, fax and wireless contracts with them. In the midst of all of this the bill ended up with the contract notices and was overlooked. I caught it and sent a check on the day the bill was due(4 days ago). They disconnected my lines(both business and personal) yesterday. I called them today(was out of town yesterday) and explained the situation. They could not have cared less. I was required to pay next month's bill also in order to be reconnected plus the pay over the phone charge. If this is the way they choose to treat people they will get the same results that I would if I treated my customers with this level of humanity...lose customers. I am done with them and will not hesitate to tell both business acquaintances and any others why I won't do business with AT&T. This is part of the reason we are sick of corporate America. | |
| Lynn | 2/17/12 |
| AT&T has become too LARGE to care about customers anymore. I had the same HORRIBLE service from AT&T Customer Service. You know in the movies how funny it is when people pretend their phone connection prevents them from hearing the caller and they hang up? Well "Darren" did that to me! Customer Service??? He actually played that game with me. "Ma'am I can't hear you, I think our connection has gone bad. I can't hear anything you're saying. I think we have to end this call." end of call. WTF? How in the hell is this guy still employed? He calls back acting all innocent and says "Oh, we got disconnected." Yeah sure. I have written a letter to the CEO & President. I know... so what. I cancelled my cell, dsl, AND home phone with them. I never thought I'd go to Comcast, but I am NO LONGER giving my money to jerks. | |
| Derek Curtis | 2/18/12 |
| I give at&t ZERO stars for customer service. I have a Major complaint about how i was treated and my girlfriend was treated. It was so bad and has been so bad that it is causing health problems. please contact me at dcurtis00737@yahoo.com ASAP. | |
| Michael | 2/15/12 |
| At&t are scamming people out of their money. I was sold DSL Elite service. A few months later, I did a speed test and found that I wasn't getting anywhere near the promised speed. When I called, the person I spoke to said the service wasn't even available in my area and couldn't tell me why I was sold that service, since it wasn't available. I was told I would get a call back from a manager - that was over 3 months ago. I've had to call several times and explain the situation over and over again to different departments. Today, I finally got a supervisor who told me that the charges were valid and that he couldn't do anything about it. When I told him I wanted to cancel my service, he HUNG UP ON ME! | |
| sandra | 2/15/12 |
| I signed up with AT&T Uverse about a year ago, I have had so many issues with this service I am so shocked that I allowed myself to get sucked into this service, your service is ugly, and I have talked to just about all of your representatives who are either unhappy to work for your company or have no knowledge of how to fix a problem. I can't access my service in the mornings, evenings, when I really need it, I have no other choice but to refer to my cell phone, I am looking around for different service and will continue to tell anyone who is thing of service with AT&T how bad it is. Not helpful at all, constantly down. | |
| 3 | 2/15/12 |
| You and your employees do not know how to be human beings and honest one's at that! Shame on you for the way you treated "Unhappy Customer", "Gwyneth A", "Harvey", Me and the rest if the AT&T one stars showncabove! After you made a mistake and over charged me, now you cancelled my method of payment because I reported it to my credit card company. How cruel is that! Either you reinstate my credit card company or I go to the other avaricious Green Giant AND now when I tell everyone I meet how the IPAD 2 is so wonderful and they mystery buy one. I will also tell them in the same sentence not to sign with AT&T…What happened? When I bought my I PAd a year ago, your employs were so nice. In one year they became rotten. If SJ knew how cruel you are to his IPad 2 customers, he would take the IPad 3 exclusive away from you! I hope you lose it because you are notdesering of it. | |
| SD | 2/16/12 |
| What happened to the pleasant and helpful AT&T agents when I first purchased my IPAD about a year ago?Shameful the way you treated "Unhappy Customer", "GwyenethA ", "Harvey" and all the other one stars above and me last night for about 1 1/2 hours! When are you and your workers going to learn how to be human and honest one's at that? It is shocking to think that when you double charged me for one service and I went to my credit card company to dispute it since when I spoke to you on the phone you said that you would reverse it and you did not, you terminated my method of payment for my IPAD and penalized me for your double billing which is illegal. Your behavior to your customers is cruel, cruel, cruel! As soon as I can find another Internet service provider to service my account who is honest, you are history as far as I am concerned. | |
| Trudy Lewis | 2/16/12 |
| At&t is absolutely horrible. There customer service sucks!!!! We had a problem with our modem and a man came out and replaced it. He did not check to see if everything was working properly and left. My DVR did not work. I was on the phone with customer service for 2 hours and they did not know what they were doing.I tech came out and replaced my DVR and that one did not work. He figured out there was a network glitch and they could of fixed the problem when I originally called them. He finally got it to work and then said he could not take the broken one. I called customer service and they said I have to take it to a UPS store or they will charge me if they send some one to pick it up.I found out there tech help is in Indonesia!!! AT&T is awful. I am going to switch as soon as possible. | |
| Christine | 2/16/12 |
| We have been a customer for over 15 years and our account is in good standing. One day, our email stopped working. To make a long story short, they shut down our account, gave the email address away without our permission, and assigned it to someone else. When we finally got to the bottom of the situation, we were told we could not have the email address back. All of our bills are paid automatically and connected to that email address. Plus, we're military and use that as the one point of continuity where people can reach us as we move so frequently. To say it's a hardship for us to lose that address is an understatement! And I'm sure it's probably illegal to shut someone's account down without their permission and give away their email address. | |
| Shirlyn Gardiner | 2/10/12 |
| I received numerous letters and phone calls from ATT to bundle my service, i was very hesitant about this but was assured by several people with ATT that it was easy as 1,2,3, well I should of gone with my gut feelin, as usual it didn't work, after1 and a half hours on the phone with tec support it still didn't work. But they did offer to send out a tec for $149.00. I told them, are u freackin kidding me, you want me to pay for your equipment that doesn't work, I canceled the bundle and told them that I want to go back to my landline service. They said someone would call me within 24 - 48 hours, that was Tuesday morning it is now Friday, they just now called as I am typing this reliving all my frustration, however the guy put me on hold and we were disconnected, as always, it seems their customer service is when they don't have an answer their policy must be to just put them on hold and don't return to the call. I have called several times between Tuesday and now, to try and get an answer as to who is in charge of your department, not one could give me an answer, they would just put me on hold. I was the first U-verse customer in our neighborhood and that was 4 years ago. I don't even have a dial tone on my house phone now, I told them my 83 year old father lives with me who has heart problems, and that when we are not home he needs access to 911, they could care less, they could not make my call a priority, I stated there had to be someone that could make this a priority call, they again couldn't give me an answer. It's obvious to me that ATT doesn't care about their customer complaints that is why there is no one to complain to, therefore after 4 years I'm am cancelling all of my services with ATT and changing to another carrier all because of their customer service which sucks. I was just called and told it will be another 6 days before my phone will be switched over. Unbelievable. Adios ATT. | |
| Lillian | 2/9/12 |
| We wanted to make a bundle package to have all our services in one bill, but the package did not include all the services we have already with other companies. As soon as we placed the order we asked what would be included and found that we did not want the AT&T at all and ordered the order canceled. A month later we receive a bill for 231. dollars for some credit card which we are obligated to go to the bank and activate and use. This is the most rediculous sales tactics I've ever seen. It is a scheme and a caniving way to trick people and steal money. I am at the end of my patience and will take action. So many companies out there and I end up with the worst one. | |
| Ruth Paterson | 2/8/12 |
| Customer service is a JOKE...there is no service....I have not been able to log into my account on att and have contacted them for the past 33 days with every known excuse you can come up with from them..their pat answer is wait 12 hours. You spend HOURS on the phone and online with customer service people...you have to explain every single time what your problem is...they created a "ticket" some 25 days ago and everytime I contact them I have to explain what the ticket is for and takes forever to be sent to "tier 2" people only to be told your ticket has been "escalated" if their escalted is this slow..I really think is it time for me to look at other servcie providers...obviously ATT doesn't care what you think or want to be helpful. | |
| christopher barnette | 2/8/12 |
| The cap on the Aircards to 5.0gigs is just a rip off AT&T should be ashamed of that type of service . This company has been good for years but is now fueled by greed ..treat people right and they will treat your company as such...Uverse is 19.95 for unlimited service and with a small fee they trow in the modem and a router.....but for a costumer that had to switch because they dont offer it in that area to be put on a 5gig limit like a child is stupid ..i should have a choice if i want more gigs ill pay but not an overage fee .. you should have a 5gig a 10gig 20gig or unlimited plan .....plus i hear that the people that already had the aircard before you changed it get to keep unlimited,, this is bull$#$#$## | |
| Gm Food Mart | 2/6/12 |
| AT&T Bussiness Very Bad Customer Service ,Higher Bill every Month BAD BAD BAD BAD BAD | |
| Betty Elliott | 2/7/12 |
| I am 73 years old and live in Little Rock, Arkansas. I have unfortunately had U-verse since 12-29-10. The phone service is unreliable. The internet is poor. The installation was terrible. The customer service is a nightmare experience. I have to call, for up to 12 hours at a time, every month about my bill. I was promised the bundle for $99/month. This has never happened. Can AT&T PLease set up a program for seniors that would stop this insane billing!! My bills range from $130 to $208. I cannot do this on a fixed income. I was promised my bill would be $115.96 every month on 12-1-11 by a supervisor. This hasn't happened. My last bill was $208.80. I spent 12 hours on the phone yesterday with no results. Started back today and finally got results. My nerves and bank account cannot take anymore. I would gladly pay a flat fee that would for my basic services. I just can't take all this chaos. I warn everyone to run from U-Verse phone. I have lost service so many times. I need a good, reliable service. Please can AT&t stop putting U-verse phone service in areas that do not have the eqiupment to handle it. This is dangerous for seniors and their immediate family members that rely on telephone communication for health issues. | |
| Jeremy | 2/7/12 |
| Very disappointed to hear that there is absolutely no way to correct an error in employee evaluations conducted through text messages. I feel pretty stupid, but incorrectly gave the sales associate a 1(Poor) instead of a 10 (Excellent) score after receiving my phone. I called and spoke to a corporate supervisor and was told that it was impossible to change the evaluation. They simply said, "We respect your voice." Wow, I feel special! I not only feel like a total idiot, but also feel that I don't want to ever shop at a company to can be so insensitive to their employees. Really hate the too big to fall mentality of companies. | |
| mg | 2/4/12 |
| Wow, you are not going to believe this....AT & T ported a cell number that belonged to us and ported it in somebodys account that we did not give permission to do this. Customer service told me today that the only way for us to have our number back is to call the person holding the number and ask them them to release this number back to us. This other person is our daughters mother in law and we just found out that her son in beating and abusing our daughter. This is beisde the point that AT T did NOT have any authorization porting this number without our consent. I told ATT that nobody received our permission to take our number and give it to another person so why do we have to have permission to ask for our number back that came from another carrier? AT T is sticking to this even though they know its theft and fraud! What crooks! | |
| Erica Gibbs | 2/4/12 |
| I had been trying to order Uverse TV service at my apartment several times. Each time I go online to order, it tells me that service is available at my address. When I call Customer Service, the agents say the website provided false information. One agent also stated that my apartment is too far from the box outside. My next door neighbor who shares the same porch with me, has a strong signal for her Uverse TV, home phone, and internet. My other neighbor in apartment 12 just got his Uverse TV service installed two weeks ago. How is it that your website can tell me one thing and your representatives tell me something totally different? Your technician supposedly came out here to my apartment last week to check the line. When I called back, I was told by one of your representatives in the billing department that the technician couldn't find a signal to reach my address but found a strong signal for my next door neighbor in apartment ten. When I asked to speak to the technician, the representative stated that there is no way for her to send him a message and they aren't allowed to talk to the customers. When I called back yesterday, I spoke with a supervisor named Mrs. Fields and she stated that she was sending the technicians a ticket to find out why I can't receive your Uverse TV service at my address. She also stated that the technician would be contacting me upon his arrival to check my lines. Before speaking with Mrs. Fields, I spoke with agent Cristie. She told me that whoever entered my address into their system, they didn't enter the complete address. A few minutes into our conversation, I asked her if that could possibly be the reason the techs couldn't find a signal and she stated that they have my correct address after she corrected the error. | |
| tracy merrick | 2/2/12 |
| WOWWWWW!!! I actually spoke with a live person, received a case number from the Executive office. Contact the number above and press 6. That will get you a live person and request to be transferred to the Office of the President. My phone was immediately restored within 1 minute and a case open for investigation. | |
| Pamela Shane | 2/3/12 |
| My name is Pamela Shane and I had my daughter living with me and she had your u verse installed in my house. She cancelled the service at the beginning of January and moved, unbeknownst to me she was using my bank account on which she is not an authorized user I contacted AT & T and told them they were not authorized to extract money from my account. Needless to say they stuck their hands in my checking account and tool out another payment, I had just paid the bill on January 8th and it was cancelled January 12. I am contacting an attorney and the States Attorney where I live. This is not my bill and neither 1 of them are on my bank account. | |
| S Harvey | 1/31/12 |
| First of all, isn't there a zero star options? Do you guys (MEANING AT&T CORPORATE) even read this page? OMG, I cannot believe the trouble AT&T has put me through and the time it's sucked from my life. Then, I find this page and see it goes on and on and on. When are they going to step up and do something, I don't understand??? Whomever is filing a lawsuit, I'm totally in! Ordered internet for transferring from address A to address B in Mid-October 2011. Over the course of the next few weeks, I had NO working service and took TWO full days off work and waited. And waited. And waited. They never showed. I was told to meet them there. Finally I determined (NOT AT&T, I FOUND THE ERROR) that they reestablished internet service AT MY OLD ADDRESS. WHAT?!!!! Not once, but TWICE. Then they send me a bill for the modem and made me go over and knock on the door and do the work to send it back or else pay for it. t an address that I DO NOT LIVE AT! Finally, on Dec 7, two full months after the transfer order, I had a modem delivered to my new address but nobody showed up to install it, I was told I was set up for self-install. Boy, I wish I would have known that when I took two full days off work WITHOUT PAY. The internet was UVERSE. That was a mistake. . . it never worked properly, quitting for hours at a time, like 9 hours, 12 hours, etc. It would lock up. IT was actually horrible and only fast for a few seconds, then it would quit working. And actually about 2 days after they finally got it going on Dec 7, I got a bill for $398!!!! I called in and explained that I would not be paying for the installation because they didn't install it - they never showed up and cost me two full days from work, not to mention, I'm not paying for anything that takes 2 months to set up. They promised a manager would call me back in 24 hours - that has been at least 5 weeks ago. Finally, they started calling - WHEN THEY WANTED MONEY FOR THE FULL AMOUNT. Now, you need to understand, I am totally the last person to ask for anything free, for me to refuse to pay for something - eventhou justified - is very different for me. But I was done. I thought, "Oh, now you found my phone number when you want money!" That was the final straw, I cancelled my service at the beginning of January. Within 24 hours, the cable company had my internet up and running and I have NOT HAD ONE BIT OF TROUBLE!!!!! When I talked to AT&T, they asked me why I was leaving, I gave them this summary and the guy was like "Wow, that is frustrating, I imagine there's nothing I can do to get you back at this point?" And I was like NO WAY. And he asked me if there was anything he can do, I told him yes, please don't make me have to call you again. We went through my account and the two accounts that were established BY AT&T AFTER I MOVED OUT AT THE OLD ADDRESS and made sure they were all cancelled. I offered to pay for internet service from Dec 7 to Jan 7 b/c that is the one month that I had a bit of internet, although it sucked. I said I was not paying for anything else and he agreed. He promised to take care of it all. Well so last week guess what?! I GET SENT TO COLLECTIONS!!!!! FOR THE ACCOUNT THAT AT&T WRONGLY SET UP AT MY OLD ADDRESS OVER A MONTH AFTER I MOVED OUT. . .. THIS WAS A UVERSE ACCOUNT. . . . I NEVER EVEN HAD UVERSE AT THAT ADDRESS!!!!! ARE YOU FREAKING KIDDING ME? Now, they are messing with my identity!!!! I called them up and they promised to take care of it, I told them I didn't believe them, so Now I have to call them back later, along with the collection agency, and then all the credit companies and lose more of my life. And guess what I get yesterday???? A bill for way over $260!!!! What the freak is wrong with them??? How do I contact corporate????? | |
| Sheila | 1/31/12 |
| I ordered an Iphon 4GS from AT&T 6DAYS AGO which should have been SHIPPED OVERNIGHT. 6 days later I haven't received my phone. I Called on day 3, day 5, and day 6 to check on the status of my order. On hold for long periods of time. As long as 1hour 30minutes at one time but no one seems to be able to tell my why my phone hasn't been sent to me. CUSTOMER SERVICE REALLY SUCKS @ AT&T! I requested to talk to a MANAGER. After holding another 10minutes for the manager to talk to me, one 'MICHAEL SIMS'(manager) get on the line and was the WORST rep i've dealt with so far. His BEST SOLUTION was to Re-order the product and it will be sent to me in 5-10 business days. I cant believe how ridiculous customer service can be with such a BIG COMPANY. FIX THE SYSTEM OR AT&T WILL LOOSE A LOT OF GOOD CUSTOMERS! ITS DAY #6 SINCE I ORDERED MY IPHON AND ITS STILL LABELED "PENDING" IN YOUR SYSTEM. Thats after I agreed to the Terms and Conditions twice.... THATS SOOO WRONG AND UNACCEPTABLE ON SOOO MANY LEVELS!! | |
| tired of waiting | 1/31/12 |
| I am shocked at all the comments...43 pages!!.. I have been on the phone for 3 hours trying to resolve fraudulant charges. I have been cycled through the endless loop of automated operators. When I finally speak to a person they cannot help me. They forward to a department, then the representative says..."I am sorry I cannot help you" My fifth attempt just ended in again, "sorry mam, we cannot help you". | |
| Potential Customer who will NEVER be one | 1/31/12 |
| My one star rating is only because I can't go lower. I ordered U-Verse TV and Internet on Thursday 1/19 from a brick and mortar store. At first they said the earliest date available for install was sometime in mid February, but then the sales girl magically got a sooner date to a week later, Thursday 1/26. Fine. On Wednesday night around 7pm I got a call informing me that the install appointment was cancelled because there was some "problem" with my building and they would call back within 4 business days to reschedule an appointment. I went back to the store that night at about 7:30 to see what the deal was since the call centers were already closed. They of course could not get through because the "system was down" and would let me know. The manager in the store told me he would personally take care of it first thing in the morning and let me know. Next morning, no call. So I called the number they left on the voicemail "for any questions". The woman informed me that there was "a problem with the building, which needed to be fixed before anything could be installed. Odd, since there is at least one other person in my building with U-Verse and it's only a 10-unit building. Whatever. I then get a call in the afternoon from the sales girl at the store, not the manager, telling me the same thing. And no one knows when i can get it installed. On Friday 1/27 they call to schedule the installation again. It's scheduled for Monday 1/30, since it was too late for Saturday. Fine. I arranged for the apartment building manager to be there to let them in again. They were supposed to come between 1 and 3. At 2:30 I get an automated call telling me to reschedule my missed appointment. What? I never got a call from the tech before he showed up as I was supposed to. So I call back and they tell me the tech said he called and left me a voicemail. Nope. No call. No voicemail. So I try to reschedule AGAIN. This time I ask for Saturday 2/4 because I can't take off work and I can't ask my building manager to be there for a third time. So he supposedly tries to talk to dispatch to get an appointment. After 20 minutes or so, he tells me that he's still trying to talk to dispatch and tells me he will keep trying and call me back within the hour, so I don't have to stay on hold. Fine. Not surprisingly, no call...except from my building manager asking where they are. Not only did the tech lie about calling me, he didn't show up at all. So today Tuesday 1/31 I call back and talk to the same guy. He apologizes for not calling me back. He said the call volume was too high and told me the install was rescheduled to Monday 2/6, a full week later. No. I ask him again for Saturday. After about 20 minutes he tells me they told him the first Saturday available is 2/25, but he'll keep trying for this Saturday. Right after that he tells me he just got another confirmation that they can't do Saturday. So I tell him I'm done and he says he can put my order on hold and I can call back every day to see if there has been a Saturday cancellation. Yea right. I cancelled the order completely. At least I think I did. He apologized for the billionth time. If I had a penny for every time AT&T person apologized to me, I'd be a millionaire. It's a shame I had to cancel too because I was looking forward to at least seeing what U-Verse is like, even though all of the reviews are terrible. And if I had this bad of an experience already, I can't imagine how bad it would've been if I actually got it. I probably dodged a bullet here. I will never buy any AT&T service or product and suggest that no one ever does. | |
| JS | 2/1/12 |
| AT&T wireless is a jerk organization and a bunch of thieves. My daughter gave me $250.00 worth of gift cards for Christmas to be used for our new phone plan...The Samsung "Android Smart Phpne". The cards were lost on our trip home, never used, and AT&T said, "Too Bad". They have $250.00 profit in cards that will never be used; they refuse to canccel them and issue new ones. Even the terrible banks will reissue a lost check. GO VERIZON...and the hell with AT&T. Looks like small claims court might be the answer...wonder what an attorney will cost them to show up and explain their attitude. | |
| Gwyneth A. | 2/1/12 |
| I am completely exhausted after a world-wind trip courtesy of AT&T! I seriously do not have enough energy to explain my current issue with AT&T - you see I have told my story, over the last 3 days that my service has been out, to approximately 14 people. Tonight on a whim and a refreshed cell phone battery I located a phone number to the mysterious "AT&T Executive Offices" located in Dallas, TX. I gave them a call. I asked, without going into another disertation about my issue, to speak with "an Executive" that really worked in the "Executive Offices" that would resolve my problem, expedite my repair order, and refund me 3 days worth of service. When asked, I informed the Operator that I lived in Connecticut. She said "awwww they just closed for the evening, you will have to call back tomorrow." I said ok then how about providing me with a name and an email address (I have my Internet service also through AT&T U-verse)- she said they do not have email. HUH? An Internet provider with no email address - I was serious when I said to her, "Are you serious?" I said ok, well how about letting me speak with the person in charge of technical issues in your still-open-at-this-hour Executive Office in Dallas, TX. The Operator then responded that she could not do that, I had to call the Connecticut people. At this point I am thinking to myself, "ok where is Allen Funt from Candid Camera?" Nope, Allen did not suddenly appear and nope the Operator would not budge. In fact, the Operator told me that she was "not allowed to give names of people, phone numbers of people, and/or email addresses (I thought they didn't have email so I called her out on this as well). She also said I have to "understand" - what exactly does that mean? I seriously wish that AT&T had some "potential executive" reading the comments on this site - who knows maybe one day the promising potential executive could come up with a real smart idea-GOOD CUSTOMER SERVICE - and then that person would be able to work at the mysterious "Executive Offices - where nobody has a name, address, or email account." Good day everyone! | |
| unhappy customer | 1/30/12 |
| Im going to post this again because it has been conviently deleted from this site...... Just more proof to me that AT&T is really going out of their way to cover their rear ends with this situation. I went to an AT&T store to purchase my son an I-phone for xmas. While I was there I was talked into getting U-verse. HUGE mistake!!! Installation date was 12-12-11 first tech showed up saw the job and decided it was too much for him and left. Next day another tech showed up, did the install and after 3 hours left. Later that night we had a family night and all sat down to watch TV only to discover the TV is now broken. I looked behind the TV and there is broken plastic from the back of the TV laying on the TV stand and there is a box that was origionally INSIDE of the TV is now hanging out of the TV with broken wires and the u-verse cable is attached to the box hanging out of my TV. In addition the DVR's in the bedrooms didnt work properly. I called AT&T immediatly, and the nightmare began. After several phone calls and being transfered from one department to another. AT&T ran my DVR boxes thru a series of tests only to determine they are defective. 2 weeks have passed now and on 12-28-11, 15 days after the install, the new DVR finally arrived in the mail for ME to install in the bedrooms so we can at least watch TV in there. After 2 to 3 calls a week all averaging 1 to 2 hours being switched back and forth thur departments, and lots of complaints because I still had a broken TV in the living room. AT&T decided to send out someone to look at my TV. He arrived 1-13-12, 31 days after the install. Turns out, he was only the manager for the tech that was at my house. Of course he is there to cover his behind and his tech. He proceeded to take many pictures with his cell phone of my TV and then sat there turning it off and on 20 or 30 times. I asked him what he was doing and he said... "Im trying to get that white line it is making with my cell phone. I knew right then I was in for a long drawn out fight with AT&T. Just as I suspected, 2 days later I learn that the manager that was at my house decided it was not AT&T's fault and my claim was denied. ARE U KIDDING ME??? I had a perfectly fine working TV never had 1 problem with it, and the very same day AT&T was here doing an install all of a sudden I now have a broken TV with broken plastic and stuff hanging out of the back of the TV and they want to convince me they didnt do it? then they send me a bill in the mail for 240.00 saying I have to pay for a month in advance for service Im not getting. HUH? Today is 1-20-12. It has been 38 days since AT&T was in my home, 38 days with no TV in the living room, 38 days of calls and complaints that are getting me no where, 38 days of grief, 38 days of being forced to watch TV in our bedrooms, 38 days of no more family nights watching movies together. I even went directly to the corporate head quarters. they gave me a case number and said someone would call me with in 48 hours. That was 12 days ago. No one has yet to contact me from there either. I made 5 phone calls in the last 12 days to corporate offices and still nothing. I just keep getting the same message, from the same lady.... HE GOT YOUR MESSAGE HE WILL CALL YOU. When?? next month? next year? I havent had service since you were in my home yet you are expecting me to pay for this service?? really??? I want my TV in the living room fixed. PUT IT BACK TO WHERE IT WAS BEFORE YOU WALKED IN MY FRONT DOOR. Anyone know a good lawyer send him my way please. oh and by the way i have been an AT&T customer since 1999. That is 13 years of loyality from me and this is how they want to treat me? LATEST UPDATE: Thursday 1-19-2012 I recieved a phone call from an AT&T manager. He told me AT&T is going to fix my TV and to please get an estament of damages and costs to repair. Finally some results, or so I thought. On Saturday 1-21-2012 I paid 45.00 to a TV repair tech to come out to my home and evaluate the TV. He in fact stated that the damage was caused by AT&T. when they screwed in their cable to the back of the TV it shattered the plastic and when the box fell out it caused a short in the TV. He told me it would take a few days to write up the actual estement because he had to call Toshiba and get part numbers. Tuesday 1-24-2012 The AT&T manager called me back asking if I got the estaments yet. I told him that I was waiting for it because the TV guy was waiting for a call back from Toshiba. He said to me, not a problem. If I get it in time fine and if I dont not to worry because AT&T will come up with a figure and he will call me back later in the day with a settlement and that I could decide what to do at that point. HE NEVER CALLED ME BACK Wednesday 1-25-2012 I called the manager back first thing in the morning and I was told it was his day off. I thought oh great more delays. so I waited for the next day. Thursday 1-26-2012 I called the manager again first thing in the morning and he informed me that he talked to Mr. Markee at corporate and he is not going to honor the claim. I immediatly called corporate myself. Mr Markee was on the phone but I was told he would call me right back. Thursday 1-26-2012 I was contacted by Mr. Markee he claimed to be the president of AT&T. But when I googled "who is the president of AT&T" a completly different name came up. Randall L. Stephenson, is Chairman of the Board, Chief Executive Officer and President of AT&T Inc. and has served in this capacity since June 2007. John Stankey, President and CEO, AT&T Business Solutions, is responsible for AT&T's sales, marketing and customer service operations for retail business, government and wholesale customers of AT&T worldwide. Interesting nowhere listed in any of my searches did the name Mr. Markee come up. In addition Mr. Markee left me a voice mail stating his name and position. I saved the voice mail. Mr.Markee stated to me that he is standing behind the managers decision, and that his notes in the system say that I told someone at AT&T my TV was working just fine. I laughed at him. Those are obviously false notes put in the system by an AT&T empolyee trying to cover their rear ends. Never did those words come out of my mouth to any AT&T employee He also said to me that he didnt care that I was a long term customer and if I wanted to I could have U-verse removed from my home and go somewhere else. He was a complete donkey, he was rude, short and when I said I will take this to the media, he said he didnt care if I went to the media. He will have his say too, and he will make sure everyone knows I made a false claim based on the notes in his system. But the notes in his system are false and made up by AT&T employees. When I said that he is forcing me to seek legal councel. He said his lawyers will be much bigger then mine and he is not worried. WHAT KIND OF PRESIDENT OF ANY COMPANY TALKS TO THEIR CUSTOMERS LIKE THAT? really? My only regret at this point was that I didnt record his conversation to me. It is now Friday 1-27-2012, my TV is still broken, Its been 46 days now since we have been able to sit in the living room and watch TV. Do you have any clue what it is like to have to sit in your bedroom for 45 days just to watch TV? I'm still forced to pay AT&T for service Im not getting. Im out 45.00 to a TV repair tech who clearly stated it was in fact AT&T's fault, and Im extreemly upset over this. | |
| pete vasquez | 1/30/12 |
| would someone send me a billing statement! what is your physical address unbelieveable no one at at&t even knows it all i have is internet service. what type of people work there? | |
| Alex Pena - Houston, Texas | 1/31/12 |
| I have been in service with the same number and company since 1994. I have never had a problem with AT&T until about 2 years ago. My phone bill has increased and the services have decreased. I am not sure what exactly happended but your services have taken a turn for the worst. If it is not one thing, it is another. Email not working, text messages work when they want. Internet, what internet ? Your services are to be compared to buying a new car and the Reverse option ONLY working on Monday's, which means you have to get out and manually push your car or USE ANOTHER MODE OF TRANSPORTATION. And this is not only a personal phone, this is a business phone, that's the worst part of it. You really need to get your act together. It wouldn't be so bad if you TOOK CARE OF YOUR CUSTOMERS. Instead, all I get when I call in is a sad , sloppy I'am Sorry !! | |
| Donald Saylor | 1/31/12 |
| I have been with AT&T for 19 years. This is the poorest company I have ever tried to deal with trying to get something done. I spent 3 hours on the phone yesterday and all the reps would do is transfer me to someplace else. When I finally talked to a real person they said they didn't handle this type of a problem. I have a charge on my bill that I don't think I should have had. It comes from a service that I didn't order, don't want, and need it removed. It seems all I'm getting is a run around (maybe I'll just get tired of trying to get it straight and give up). If I cancel my account (phone and internet)all together will that take care of the problem or will I continue to get billed by ConnecTech? I have a cell phone and there are other internet provides out there. I have just about reached the end of my patience. . | |
| Kat | 1/31/12 |
| Called ATT to upgrade my Fast Access DSL. I have a landline and the rep said I could get unlimited long distance for a great deal along with other things that I don't use. I accepted cause I was currently paying ATT 18 cents a minute. They ship the new internet hardware and my son and I hook it up. During registration we realize they changed my landline to VOIP. I did not authorize that. After talking to multiple people for hours , at midnite a gentleman told me to call a number at 8am and tell them I want my landline and original phone number restored. When I went to do that, I had no phone service at all. Then I used my Go Phone to make the call and was told to keep calling them back cause it would be a process and the number had to port first??? So,I get to work Monday and call again at 8am. I get a wonderful and knowledgeable woman who takes the time to input all the information needed to restore my landline and original number.She gave me a temporary number so I can now call out, but no one can call me. It will still take nine to ten business days for the landline and number to be restored. The same long distance deal is also available for the landline and the rep said she doesn't understand why the person that took the order swithed me to VOIP. I e-mailed my out of state children so they wouldn't think I'd fallen and couldn't get up. BTW, the out of country call center reps can speak english, but they don't comprehend.While I was trying to explain my situation, the guy kept saying we don't send anyone out to install you have to do it yourself. I don't want you to install anything, I want my landline restored!! We kept going round and round like a bad Abbott and Costello skit. Then he got testy with me and said he knows his job and how dare I insinuate he doesn't. Now after reading some of these comments I'm dreading the new bill. | |
| Melissa | 1/31/12 |
| I have had enough. I finally called the corporate office in Texas to get some results. My story is like all of yours. I have lost approximately 15 hours of my life during the month of January being on hold awaiting help or being transferred. I want to get together a group and file a class action suit against AT&T. I believe that they are breaking the law with their constant billing issues and lack of service on all levels. We are not getting the contracted service but we are being billed 100% of the contracted fee. Once I have an attorney in place I will post the contact info. Please call and let's stop this customer abuse. Even if you don't call I will post activity so that you can at least see that the little people can do something in the corporate world to defend their finances and choices. | |
| Patricia | 1/26/12 |
| I am now on my 10th transfer. All I am asking is that you give me back the services I had before you changed them without my permission. I am asking for the credit you promised me a few a days ago to reflect on my bill. I am asking that your sevices stop disconnecting me in the middle of handling this problem (I believe the reps are doing it on purpose). I am asking that you stop transferring me to customer care (4) times when they say they don't handle these situations, stop transfering me (3) times to Uverse when I have a landline phone, and stop transfering me to accounts receiveable (4) times when they say they don't handle this type of call. Who does? Your customer care completely stinks!!!! | |
| Anngela | 1/26/12 |
| My very good friend has been with AT&T for 11 years, always supports the newest phones, has never had anything less than 3 lines, refers everyone to AT&T and spends no less than $3800 annually. In Sept she was hit head on by a drunk driver. I paid October's bill but unfortunately the other party's insurance company is giving the shaft so medical expenses such as neurologist, specialists, etc has come out of pocket. I contacted AT&T to make some arrangements for the bill bc her number is on tons of marketing and we wanted to preserve the line. I was working with Angel of the executive office and he was understanding. About 2 Sunday's ago someone cancelled all her lines claiming "payment" fraud then when we contacted Angel he claims their is nothing he can do. I got a statement from the bank that the last payment in October was never returned and since there there has been no attempt at payments to come through. AT&T is full of it and needs to change their "valued customer" lies. | |
| Lisa B | 1/24/12 |
| I am probably the exception in that I am writing to praise a small business care analyst. I normally get the analyst that could care less if I'm having a problem. My last call to AT&T about my cell phone was handled by Vince Pierce. He was knowledgable, polite, and professional. This was a new experience for me. I can't tell you how much better I felt after that call. It actually gave me hope that there are still people who treat you the way they wish to be treated. I hope this is seen by someone at AT&T that can take notice of Vince and the great job he is doing. Everyone should get someone like him when they call into AT&T with a problem. I hope I can ask for him by name if I have to call with any problems in the future. It seems unbelievable, even to me, but this really happened. | |
| Annette | 1/24/12 |
| I have been charged for a service I have not been receiving. I called to inquire and was transferred 4 times before I asked for the Customer Care Group to file a complaint. I originally ordered internet, last year, and somehow received UVerse as well. I cancelled internet after finding out I was being charged for a service IO never ordered. I was told my service was cancelled and all was good. In October I began getting billed $81.30 for...I have no idea what for! I figured it was a mistake because I don't owe them anything. I finally called in today to inquire of the charges and was told it was for my internet service that I ordered last year. I explained it had been cancelled. They couldn't see the cancellation date only a payment they say I made for $19.99 in August. I kept explaining I never made a payment and I wasn't paying this bill. The one gentlemen, if that's what I can call him, kept repeating me incorrectly and putting words in my mouth..."well, you said you never ordered any service." That's not what I said. I said I never ordered UVerse and cancelled internet very soon after I realized I was being charged for something I'd never ordered. I finally received the dispute address. AT&T, Attn: Customer Care Group, 400 Chastain Blvd. N.W., Kennesaw, GA 30144. If you live in the carolina's or surrounding area, write them. Good Luck! | |
| Brian Heston | 1/24/12 |
| The final chapter.... I would hate to do this. But, lets go back to the part 2 of 3 for one other issue I forgot to mention.. When I called them to find out what was going on and why my money never was applied to phone & got shut off notice. I literally was transferred (NO JOKE) 6 different people- 1)Mike 2) Renee 3)Robin 4)Alex 5)Steve 6)back to Alex 7) Paul I had to apply $76.35 and would have to owe an additional $32.96 on Jan.23rd. Total time on phone and no resolution but to give them more money to turn phone back on....2hr 23mins 18sec. They couln't get my $34 that went to U-verse and apply it to my phone bill. Service was restore. Now on 1/14 I got a bill and it says I have a credit for $36.55.. I thought FINALLY, we are on track here. But, with the past issues and not wanting service to be cut off for a provider caused issue. I called them to make sure. I get a hold of Annette and once again explain my story. So I ask what is the system saying... She says you owe $32.96...WTF. I told her I have a bill with a credit of $36.55 and we need to figure out what is going on.. As I said this. I look at the top of the bill and it says U-VERSE. I was about to throw the phone. I couln't understand why there are 2 separate bills.. She told me that it might be easier to look at it this way... "You a electric and water bill they are two different bills. E$%&^%*&^&^)^ WTF! Ok. Water goes to the water maam and electric goes to AEP. UVERSE and phone go to ATT. I didn't even bother and hung up. A couple of hours passed and once again I had a freckle of hope... I called and God must have pulled my name or something cause I got ahold of Monica(MN133S). The woman has wings. I told her to look at my notes in the account cause I am tired of telling the story. She took her time, Placed me on hold, and came back and said I will send a notification to billing and have them roll your credit to the existing charges.... NOW: If ATT (SUITS) reads these things you need to re-evaluate your training. I suggest you stop placing yourself in a catagory such as a utility and start kissing ass. You guys are not a monopoly and customers put the food on your tables. When I say customers I am only speaking for the residential side. You guys treat us like sh*t. Please I am not nagging. I am stating a fact. You need to obsorbe these stories on this website. Your shooting yourselves in foot. I am done cause they way I look at it. With typing this and sitting on the phone with you guys. I have wasted 17 hours dealing with incompotent people. And I am not scared for people siding with ATT and ranting back. I am here to say the ATT suits to step up and fix it. DONE.. Quote: Today I promise to put all negative feelings behind me - and to live for the joy of life and forgiving. I genuinely feel sorry for those that harbor resentment it is a difficult thing to have to live with in your life. - My mom | |
| Glen Bollin | 1/24/12 |
| Your Customer Service both ont he phone and the internet is HORRENDOUS!!!!!!! IT WOULD NOT SUPRISE ME IF YOU CORPORATION GOES THE WAY OF GENERAL MOTORS!!!!!!!!!!!!! | |
| Tired of AT&T | 1/24/12 |
| I've had nothing but issues being with this company they have extremely rude representative, none of them know who the right person is to handle a specific issue so they keep passing you around till you get hung up on, constantly being put on hold. When it coomes to their services it just out right sucks. | |
| mike | 1/24/12 |
| I wish I could give them the rating that they actually deserve but unfortunately it doesn't go that low. Does anyone from the corporate office ever see these comments? Maybe they just don't care either. I bet if everyone that is disappointed with their service canceled like I am now going to do they would fix this "customer service" problem. I honestly believe that AT&T is the WORST company I have ever had to deal with | |
| very upset customer | 1/24/12 |
| i received a text message from AT&T stating that my data usage for the month was at the top 5%. I checked my data usage and even called to verify that it was just 2 Gigs for the month. I am on an unlimited enterprise data plan...yes this means I pay $40 a month for unlimited data but do not come near using the data that someone can use on a tiered data plan. I don't come close to abusing my data plan, I do not tether but yet through typical usage of my iphone I am now being threatend by AT&T that my data speeds could be reduced next month. What I call this is breach of contract and unfair business practice. The only way AT&T and any other carrier gets away with this is that that they threaten us with terms of the contract, typically a canned response from customer service which will not legally work for AT&T in some instances. I have a suggestion how about you AT&T throttle back on the amount of new customers you entice every month. If your network cannot handle the usage that smartphones are capable of do not penalize the customer, penalize the employees that make decsions without weighing in 2nd and 3rd order of effect. I get that you want to make money but at the expense of your customers...this is just greed. Fix you network and not shake down those customers who are abiding by the contract they though they agreed to when they signed up for your service. | |
| Brian Underwood, Salt Lake City | 1/24/12 |
| The att retailer is excellent but your protocol regarding data plans, low vision concerns & resources are relatively non existent. Your tutorials over the smartphone suck unless you go to your PC. This Moto Atrix 2 is a battery & data plan guzzler!!!!!!!!!! I can't freaking believe it! My 200mb dataplan was eaten up before setup on my new phone is even complete. I'm going back to basic services, no cellular unless it'd tracphone prepaid. end of subject. Give me a break att. Your dialogue boxes print fonts are so small that if I forget my readers, I can't use att instruction dialgue boxes. What gives? I'm fed up and giving att the boot. Been with them since 1989. owell. Bri... | |
| ap | 1/25/12 |
| In this day and age where there is a lot of competition and the internet to read company reviews customer service should be one of the most important things to be on top of. They really need to work on their customer service and how to take care of customers not make them so angry. It is amazing the amount of people you have to talk with and repeat your situation and they just keep transferring you because they cant really help you Then the crazy hold time between each transfer is enough to drive anyone crazy and raise the anger. It seems to me if they hired a few more people in customer service they might gain many more customers to make it worth the money they would be paying out .The product is actually very good if they could just get their customer service, billing and installation people in line. It just makes it not worth having the product if you have to spend so much time, effort and anger to enjoy it. | |
| Jean K. Stallings | 1/25/12 |
| I wish I could give a zero rating. AT&T/direct TV without a doubt are the worst companies in product service and customer service I have ever had the displeasure of coming in contact with EVER. It is literally like getting into bed with the devil. For starters we were never able to use the phone service. Several techs came out, we purchased new phones and still no service. Finally we turned the phone off and then the Internet service did not work. We literally paid 14.95 a month to piggy back someone else's service. Yes we called tech services manta times to no avail. We paid Internet services for at least 6 months with no service. Finally we cut that service off and feed up with the increasing cost in our Direct TV bill ( used pay for view once and only had HBO); bill was always 150.00 - 180.00 every month for cable only! Direct TV sold me a no contract deal then tried to charge a cancellation fee??? After canceling a 14.95 per month Internet fee AT&T provided credits and then turned my account over to a collections agency for a cancellation fee from Direct TV. I called both companies for a month. Both companies advised call the other company. Then I found out even after canceling service with AT&T, they continued to pay Direct TV. Why, and in the interim Direct TV understanding what cancellation f services means sent me a final bill which was paid and then we received a final bill from AT&T after paying Direct TV. The payment amounts were a few dollars difference. I called AT&T advised them of payment to Direct TV...of course AT&T did not see. They still insisted payment was owed so I requested a breakdown of charges, of course I never received this. Finally today after being on the phone 3 & 1/2 hrs I spoke to a very condescending Mr. Lockett of course he has no call back number( anyone surprised) who said he would send me a breakdown. I also spoke with Direct TV and found out as I suspected they never advised AT&T that I had cancelled their service and continued to receive payment from AT&T plus my payments and still tried to collect a cancellation fee. My bill for actual service on my last bill was 29.00 (per Direct TV), paid them 110.18 per their final bill. On my opinion Direct TV needs to return the payment from AT&T and leave me alone. I HATE AT&T and Direct TV. I will never use recommend or buy any product, intend any event that has any affiliations with either company. Both companies have the lowest customer service scores and the board of directors, CEO, presidents need to really do internal inventory of your company and ask what in the world type of company are you running and retrain, rehire, and replace people who representative your company now. Growing up, when you heard about AT&T, everything fro product to service was 100% positive. Now more than 80% of the information you hear and or experience is HORRIBLE. | |
| Denise | 1/25/12 |
| I switched from AT&T DSL to AT&T Uverse. 2 Months later I receieved a "final bill" telling me I owed $180.. Called to find out why I was being charged $180 when I still have AT&T Uverse. i was told because I ended my contract with AT&T DSL early. "?" Am I the oly one who thought At&t DSL & At&t Uverse were the same company? | |
| linda Mc | 1/25/12 |
| Every since ATT purchased our local phone company Bell South I have had nothing but problems. I have been a loyal customer for 8 years even with all the issues. I will not go into detail because they are to long, but I just wanted to give you guys an email address for the CEO/President,rs2982@att.com or randall.stephenson@att.com. I also did some research about the him and the company so I have included some of the sections in my email. Some of you might want to use this information when you contact conctructed your own emails. You do not know me personally, but I have been an AT&Tcustomer for the past 8 years at my current address. I am also what you cited as a “Risk Factor”. I am one of the many who has been affected by the current economic conditions in the U.S., which you rightly stated in your 2010 Annual Report.This current economy has adversely affected your customers’ demand for andability to pay for existing services, especially landline service. You were so on target with this statement. Because of my inability to pay I had to reluctantly drop my landline service and this is one of many reasons for this letter. I want you to understand who your small customers are. I know that as a CEO/President who makes $1,533,333 annually with total compensation of $23,341,628 a small amount of $123.31 is not very much, but it is to me and my husband. I keep AT&T because I am a loyal customer. I even have friends who make fun of me because as soon as they see a special with another company they switch companies and I don’t. I know that you have an obligation to your stockholders but you also have an obligation to your loyal customers. I hope that you as a CEO can implement some type of change in customer service to reflect these hard economic times. Sincerely | |
| Nis Rowe | 1/24/12 |
| I have been trying to either get my service repaired or cancelled and so far all I have accomplished is NOTHING but my time being wasted by inept customer service reps-they really do not know what they are doing! I have tried to cancel my service today (since they can't seem to get my service fixed) and so far I have spoken with 4 people and they want to transfer me to yet another person. UGH!!!!! This has to be the worst customer service I have encountered in quite a long time. I bet if I don't pay my bill I will finally get someone to call me and help me. | |
| Brian Heston | 1/22/12 |
| Part 2 of 3 1/22/12 So, after the tech left. I was fuming.. To be honest I was fuming after being told they could do nothing to help over the phone. Not even a little remedy such as using their forwarding software. I thought AT&T was a large corporation and I know I am not the first person to have this issue. Please hire me to create a action plan for types of things. It is called a "method of procedure" and is in a flowchart format... Anyways, I tried to hook up the modem to get the internet up. It just wasn't syncing or finding the network. I wasn't happy already. And I wasn't about to call them to find out how to fix it..... I did call them to cancel the service for the internet. I didn't want to reward them bad service and still had the other carrier up and running. The bill came in the mail and they wanted $163.53......... I didn't freak and went thru the breakdown. When I placed my order. I was told for the only speed they would provide (snail) in the my location it would cost 25/mo. Not one time did the lady tell me about fees. Oh and I hope everyone knows that U-verse and the telephone bill don't come together on the same bill. I told the lady that the equipment was mailed yesterday and should be received in a week. At this point I did not receive one phone bill what-so-ever. The only bills I receive were for U-verse service. So when I applied a payment on 12/22 of $34. It went to a bill for a service I never received. Ok. I did receive a notice on 12/30 letting me know that I owed 76.35 and if they didn't get it they would shut my service off and the date it would be shut off was going to be 12/30. Service was shut off. Thanks for the notice.......... Once again down to parents to make a call. ... Stay tune for the ending of a lifetime. Time for station identification. .. (Commercial) "Do you suffer from lack of understanding from you telephone carrier?".... "Do you wish you got your money's worth"? blah blah If you thought J.R getting murdered on Dallas was exciting. Come back in a few days. Coming soon Part 3of 3.... | |
| Florence Evans | 1/20/12 |
| I have had my same phone number for years and for some reason within the past year someone has changed my service without my consent. They will never give us the name of the person but they seem to have changed my service and has use my phone number to charged for phone calls. This company does not provide the best sercurity for you phone. This has happened 3 times. I'm really considering getting rid of this ATT service. This is very frustation. | |
| Kenneth D. Thomas | 1/20/12 |
| For some reason, on Wednesday, January 18, 2012, my phone service for my home phone was disconnected. I have tried unsuccessfully for three days to get this issue resolved. I have been put on hold for as long as 45 minutes. I have been promised that my phone service would be connected this evening, January 20, 2012, at 8:00 p.m. This has truly been the most frustrating events in my life. Should you care to look at my history with AT&T, I believe you will determine that I have paid my bill on time and it is now on a credit card draft. Be assured that if I do not have my phone reconnected over the week-end, I am trying to be fair, that I will change my t.v., computer, cell phones, and house phone to another carrier. Your company can employ individuals are respectful, but cannot seem to handle a simple task of restoring service to a customer. I think it must have take only a stroke on the computer to delete my number. It has taken more than three days and numerous calls to try to restore my service. I simply cannont comprehend this situation. | |
| Pat | 1/17/12 |
| This company sucks!! Ordered new home phone on January 3, 2012 it is now January 17 and STILL NO PHONE!! You call and these idiots that barely speak English just read off a screen.. I am not getting anywhere!! I asked for a supervisor, she was useless..says they cannot expedite my order.. when it's their incompetent people that can't do their job right. It is so frustrating. | |
| Brian Heston | 1/17/12 |
| Part 1 of 3. Here is my story of horror. Are you sitting? Oct. 2011 I changed over my phone and internet service and decided to (give) ATT my business. Internet equip. came at the end of Oct. And was told that the phone# would be ported over On Nov.5th. The Tech came out and did about 30 minutes of work. Told me he couldn't find any "clean pairs". Having a telcom background, I knew what he was stating. Layman's terms(Every available wire wasn't good to use). He said that he will call it in and another dept would come out and run new lines. And left. The catch is he didn't call anyone back at the CO(headcourters)to get the process started or put a stop on the order so I wouldn't be out of service..... 2 hours later, I have no phone. And I know I am a caveman for not having a cellphone plan. I am a unemployed, divorced father of twins and was trying to save where I could. I'm a numb skull. The next day I was still Out of service and went to the parents to call and get a report from ATT on the progress. After waiting on hold for 20 mins. I found out that they didn't have a clue to the situation. COOL! I will get my service since they know now. NOPE. I was out of service for 4 days. (ATT) I want the suits answer some questions. 1) How do you think it is acceptable for a NEW customer to be without service for 4 days? 2) Would you have handle this any different? Cause I did EVERYTHING in my power to get it resolved and was treated like (bottomfeeder) since I was a "residential" customer and not "business". 3) Why do your people lie to the customers? Cause I asked to have my number diverted to a message stating to call my parents number or setup a temp VM box. And was told that wasn't possible because the service was out in the field?? WTF does that mean. Please don't answer that cause it is rhetorical question. You can't give me any excuse that I will except.. Remember telcom background. Listen I am not that dumb. What I asked to be done had nothing to do with the physical line, it was a software change at the CO that your switch techs could do. On Monday I finally had service restored. After threatening to cancel my service to the supervisor. When the Tech came out. He tells me that the first guy that came out was unfamiliar with the location. And was shipping the feed to the wrong SAC. The guy found good pairs and DT was at the phone. Great Job for going above and beyond! And I am so thankful that there wasn't an emergency. To be continued....... I figured i am going to runs this at my pace. Sorry folks I know you are at the edge of your seats. But, more to come. I will post Part 2 of 3 tomorrow. Stay tuned it only gets better...... officially owned by ATT and turned on | |
| Samara Russ | 1/18/12 |
| Unfortunately, They don't have 0 star selection. My husband and I switched from Time Warner cable in June 2011. I thought it was fantastic to start with especially with the feature where you can record up to four shows at once and how fast the digital tv was. I will say I have never had an issue with my internet, but in regards to the tv, I constantly lose shows that are recorded on my dvr. I will come home and poof everything is gone for no reason at all. At the same time we switched, I also asked for a landline (not digital but old school analog) because this is required for my intrusion alarm. They gave it to me (so I thought) instead it was digital not analog. When they finally came out to fix the phone issue it ended up messing up my cable. So they sent someone out to figure out the cable and that guy messed up the phone line and then the guy for the phone line came out (this is the third guy for the phone now) and he said oh it needs a splitter to operate tv, internet and phone. Only one person figured out how to solve the issue. Everytime my husband calls he spends more than an hour on the phone waiting and is usually hung up on more than once because of all the transferring that goes on. No one at the company is ever the right one to talk to and they have no clue who the right person is either. They don't have one centralized office and have no communication between products although they call it bundle it is absolutely NOT a bundle. At this point I am giving up my hopes on having my intrusion alarm work to call the police in case of an emergency because the phone line is dead, oh and they can't figure out who is supposed to fix that either. If something ever happens to my belongings or myself because I didn't have my alarm, I guess I can thank AT&T for that. By the way I work in a place where AT&T tries to tell me to sell their product for clients moving into their new homes and I don't anymore. Instead I share my story and tell them to go to TWC. There is a reason AT&T makes you sign a contract, because they wouldn't have anyone left if they didn't. | |
| Duchesse | 1/19/12 |
| Complaining about a company to get it off your chest is ok but in the end it doesnt get you anywhere. Because no one cares darling >>>> ONLY JESUS and no one wants to talk to HIM>>>. | |
| issy | 1/19/12 |
| i got a 2 year Contrac and att gave me 3 Soltice 11 phones they turn off 6-7-8 times a day they Replece the phones same problem now they tell me to go buy 3 go phones to resolve my problem they Dont want to give me a Diferent model and they want to buy t Mobil | |
| jaime | 1/16/12 |
| i purchased a new iphone 4s on 1/11/2012. The iphone stop working the next day i went back to the store of purchase and they gave me the run around just to go past the time frame of return. Then they tell me that because it is a defective phone i have to go thru apple care i have only own this phone 5 days and i only worked 24 hours on 1/12/2012 the phone went into recovery mode and shut off. My point is that its not my prblem im very un happy with the phone and cant do nothing about what happen to {ATT equipment return policy} If you are "NOT SATISFIED" with your purchase WITHIN 30 DAYS AT&T WILL key word WILL ISSUE AN EXCHANGE OR REFUND IF: >original proof of purchase is provided and >equipment is returned in like new condition with all original components. Missing components must be replaced prior to exchange/return being processed. what happen to no being satisfied i can tell u one thing they sure did not have a hard trime taking my money or billing me | |
| Shelly Fuqua | 1/17/12 |
| I have AT&T phone and internet service and I have had nothing but problems for 4 yrs now. Phone line sounds like a party line, internet dropping service, you name it and I've got it. After countless techs coming to my house and saying the same thing...that it's going to be a big job that's going to cost AT&T too much money to fix, so they won't, I've given up hope on ever getting my problems resolved. If I had any other choice in my rural area I would have dropped them like a hot potato a long time ago. Don't ever go with AT&T if you can help it!!!!!!!!!!!! | |
| unhappy customer | 1/13/12 |
| Got my son an I-Phone for xmas and while I was in the store they talked me into getting Uverse. HUGEEEEEE mistake. It has been one night mare after another since my installation. The technition busted my TV while he was here. So since the day of service I have had no TV to watch it on. The DVR boxes were defective and had to wait 2 weeks for new ones to arrive in the mail for me to install myself. finally after 2 weeks I have working DVR's but I still have no TV to watch it on. I filed a claim but get nothing but the run around. No one really wants to step up and help me. They just want to transfer me from department to department. It has been 30 days since my installation, and to this day I have had no results. I still have a broken TV in the living room. only way to watch any TV is to go to my bedroom. I was promised 200.00 in rebates for setting up the service. The rebate department says there is nothing connected to my account number and they cant help me. I locked myself in a 1 year contract with guaranteed monthly payments of 112.00 and my first bill was 240.00+ which they cant explain. Bottom line... I have an outragous bill for service that I have yet to use because they busted my TV and cant get anyone in the company to help me. What kind of business is this??? | |
| Andrea Ordodi | 1/14/12 |
| I am writing this on my iPhone as my dsl is disconnected. I usually don't have many complaints with AT&T but am really frustrated now. I switched from dsl to uverse and ordered it over a week ago. Activation date and equipment delivery was January 12. Well that day dap shut down and no uverse equipment arrived. Spent a couple hours on phone switched to three different departments and told I'd have service by next day. Also told uverse equipment on back order and would be here in a week. Well the next day came and dsl still not on. Spent another two hours involving four more departments on the phone. I thought maybe cut off due to bill due which I paid two days ago. Nope bill is ok. Then told sometimes the system will automatically disconnect dsl when uverse date of activation comes even though the equipment isn't installed and activated. Finally I get told by a very helpful agent who tried everything to help that they can't do anything to put dsl back on until equipment arrives. How can this be!? My son needs Internet for school as he's enrolled in online credit recovery classes. An I use it for some work at home. And I'm not confident about it even being delivered next week! Can any one help or know who to contact ? | |
| Frances LAKE | 1/14/12 |
I called about lowering my bill, was hustled into u-verse of course it was not cheaper). I had ATT & Direct TV and DSL as well as a cell phone before. Uverse installed 10/10/2011 I cancelled 10/20/2011 and asked to return to same service I had with bundle discounts, etc. I have had to call about many services that were eliminated. I still don't have it straightened out. Assoon as I cancelled uverse...I requested labels to return equipment. that was 10/20/2011...were sent with label and tracking number shows equipment received and signed for on11/9 and I have name of receiver. Today, 1/14/2012 after already speaking with more than one person, I receive a bill showing a credit for 125.06...have no idea for what....but still being b illed for the balance of $645.00 I am 78 years old, a widow with handicaps. My tombstone should read "Killed by AT&T - after being drove crazy). I have a ton of paper and many notes from calls I have always been loyal to Southern Bell, South Central Bell, Bellsosuth (wish we had them back) and ATT. ATT DON'T YOU CARE ABOUT THE CUSTOMER ANYMORE. WE NEED AREA OFFICES OR AT LEAST AREA CALL CENTERS. | |
| Cin | 1/14/12 |
| Impossible to reach this company. On hold 20-30 minutes each time, sometimes never reaching a live person. I have now spent two days of these calls trying to disconnect phone & DSL service at a location I am moving from. There is no way to reach them online via webform, chat or email. Just impossible! What other company could stay in business (except a monopoly) treating their customers this way? | |
| Michelle M | 1/15/12 |
| If one star can go further down it won't be low enough for ATT&T. I have had a family plan with your company since 2005. I ran into a very difficult situation I am a single mother I lost my job, my apartment & also found out that my daughters father was dying. I called ATT&T and explained the hardships I was going through. I explained I could not make my payment but I would like to make good on my account can I work a payment plan out. Your representatives were nasty and didn't want to hear anything from me. I called several times and received the same answer from all. Some representatives from your corporation even asked me to go find someone to borrow the money from. That is easy for them to say when you can't even buy food for your children. I called at least 20 times to try to work this situation out. The next thing I know my $1200 balance turned into a $4000 collection bill. SHAME ON YOU AND YOUR COMPANY. I FIND YOUR COMPANY A PURE REPRESENTATIVE OF THE CORPORATE GREED WHO IS RUINING OUR COUNTRY. Furthermore my daughters father did pass away and I rec'd no child support for years from him and it took me 12 months to receive any Social Security for one child only & when I call back to try to settle the bill I was told it was the $4000 or nothing. SHAME ON YOU AGAIN NO ONE DESERVES THAT TREATMENT I CHOSE YOU AS MY CELL PHONE COMPANY YOU DID NOT CHOOSE ME> PAID OVER $300 A MONTH FOR YEARS TO FILL YOUR POCKETS AND TO EMPTY MINE (WHICH ARE EMPTY ALREADY)> I WILL NEVER GIVE YOU ANOTHER DIME OF MY HARD EARNED MONEY. THANKS FOR YOUR GREAT CUSTOMER RELATIONS. | |
| patricia o'hara | 1/15/12 |
| what is wrong with you people I have had uverse for 3 months and have not been able to have one single complete phone call. I so wish I had not even signed up for this. My internet is running a 1.2 mpbs instead of 12 how do you expect digital phones to work if that is your internet speed. I hate that machine that answers you should be able to overide that somehow. I know one thing if this does not get fixed this week i will be filing a complaint with the Public Utilites commetiee in california. I add insult to injury you overcharged me $270.00 at least since Jan 2011. Maybe you need a great big audit to get your act together and get split up again maybe all this is just too much for you to handle | |
| Steve Rubin-954-227-1941 | 1/11/12 |
| 5 days without broadband and internet-3 different technicians -finally the 4th solved issues-have had u-verse for about 3 years-having connectivity issues with ethernet connected TV-tech said to replace with wireless box- want to charge me $50 to replace-this is unacceptable-to resolve your issues. No one truly is customer service oriented-the reps "robotically" say they are-like they're reading from a script! | |
| Karl | 1/12/12 |
| I finally got fed up with at&t and canceled my u-verse account. I moved into this place with my daughter one year ago this month and have made probably 30 to 40 calls a month to them complaining about the service. Internet goes down several times a day, tv even more. The gal on the phone asked if they could have one more chance to get it right and I said NO! You have had a year and there were 2 service guys here just last week! NO MORE U-VERSE! | |
| Karen Jarvis | 1/9/12 |
| I have had it with the lousy, inept service from AT&T and their lack of concern for their customers. I made two 3 hour round trip drives to the ATT office where my son lives to transfer my account to his name and add a new line on his account. The first trip, they were closing and wouldn't help us. The next week the man tried really hard but the computer systems are apparently somehow not linked and he could not complete the transaction plus neither phone we wanted were in stock. We were told after 2 1/2 hours in the store to call and have the change made. We called and were told there would be a charge unless we did it on online. We then went on line and after another hour of fooling around it said we would lose our 5000 rollover minutes when we made the change. We called back the office again and they said we could call yet another number that may be able to get our minutes added back on if they were lost but the office was close until tomorrow. this is the absolute worst service I have ever had with any company at any time. I would never recommend AT&T to anyone for anything. We have now invested 3 days and nothing is done yet. They just do not care about helping their customers--they are so big they don't need all of us so do yourselves a favor and go somewhere else. | |
| patti hunter | 1/9/12 |
| I'm a former AT&T employee and until this week believed in AT&T as a good company. Problems? to say the least! Upgraded DSL 2 years ago but AT&T never upgraded my service. Ended up with a large credit but only after many phone calls was I told it was not my line but rather AT&T never upgraded me. Now decided to get rid of home phone. Rep told me to go to Uverse for $24.99 per month for a year and as long as I kept my GO phone I would have this pricing for a year. (this turned out to be a lie). Installed Uverse. Was told the $100 rebate for the router/modem was automatic (its not...but okay). Told there would be no $36 activation charge (there was a charge). Cancelled my home phone (My original goal) and my Uverse was turned off same time (really?!) Told the rep had ordered the line shared with Uverse and home phone. Had to have a tech come out after begging to have it installed correctly. Had many drops on service in one week. Tech came out today (I was told it would not cost me anything). Guess what? I was told I would be charged $55. Wait..there's more! Received my first Uverse bill (a week after service started) and it shows $48 per month for the service (again...REALLY?) Just spoke with online service and after 15 minutes was told rep could not help me but I had to call again to billing since they were the "Experts". Tech on last call (Friday) was Dudley who was beyond rude and refused to even attempt to help. (Did get a rep Sandy who was TERRIFIC..;give the woman a raise!) It seems to me that AT&T Is doing everything they can to lose my service. Ordered a new GO phone New Years Eve (2 day delivery). Never arrived. Called Friday was told they would overnight a new one to be delivered Saturday (next day). Received today (Monday). Was told I had to go to the AT&T store and when I did the sales rep laughed at me and told me I could have done online. Can ANYONE help me without me having to call multiple people at multiple numbers? Posted this on AT&T Uverse site and they deleted. Big surprise. Ignore the customer and they will go away (literally) I worked for a AT&T at a time when the company prided itself on its services and its customer service. I am ashamed of AT&T at this point. I believe its time for a Better Business Bureau complaint and one to the FCC and anyone else I can find! No wonder AT&T's market share is dismal! | |
| Luella | 1/10/12 |
| I am very unsatisfied with the service I have received from AT&T. Starting with a home telephone service with unlimited long distance for #65.00 now $100, but my most recent experience has put the icing on the cake. MY bill was due January 6, 2012 amount $20.48. MY service was diconnected on January 9, 2012. I am finished with AT&T and the way I have been treated is not acceptable. I always pay my bill therefore being a loyal customer should mean something to a company no matter the size. AT&T has acknowledged this was their fault but it will take at least a day for service to be restored, are you kidding? I don't want any type service from AT&T. | |
| Christina Lajos | 1/10/12 |
| This is by far the worst company I have ever had to deal with. I have had att service since July of 2011 and first my interest never had signal and the billing was wrong every month. When they tried to send someone out to fix the signal issues it was like the blind leading the blind. I swear this company is a freak show. I am currently on the phone with them right now because they are still screwing with my bill and charging me the incorrect amount. I have tape recorded every phone call I have had with these people and they still will not honor the promises that there own employees are making. I would not recommend this company to anyone. You best believe I will be filing a complaint with the BBB and the OCDA consumer fraud unit. | |
| Jocelyn | 1/10/12 |
| I have had the worst customer service experience of my life dealing with AT&T for a DSL and U-Verse issue the past 2 weeks, and it's still not resolved. I am literally to the point of tears I am so frustrated. All they do is switch me around from department to department, while staying on hold for 30 minutes at a time in between. Can anyone give me maybe a customer advocate number or something like that? I am desperate to reach someone besides the random customer service people that I have talked to already. I spoke to an awesome person at a regional office last Friday and felt like finally my problem was going to be resolved with the steps he gave me, but it has continued with the same problems as I have tried to follow his step by step instructions, just more reachign of random reps who transfer me around and put me on hold without ever taking care of what I need done. Wish I had gotten his number or at least an email address for him, but I didn't and I am in need of help. | |
| I cancelled my account yesterday | 1/10/12 |
| I cancelled my account yesterday due to economic reasons. The person I talked to was professional and understanding. Today I get a call from AT&T from an extremely irate salesman that demaned an explaination as to why I cancelled my service and he screamed in my ear that I had to tell him. That was when I hungup on him. I will never ever own anything AT&T for the rest of my life. This company is so screwed up its pathetic. The AT&T wireless web site has no means to help file a compaint of any type, which has to be a violation of Interstate commerce rules. How can anybody complain if there is no vehicle to complain with? When I am able to get a new cell phone I am going with another company. I will never talk to AT&T again even if they are the only cell phone left. I will use a tin can and string before I ever use another AT&T phone! | |
| ben | 1/10/12 |
| I got an htc surround from at&t got the whole data plan and even a year warranty on the phone yet ive had three phones die just out of the blue and its only been 9 months every time i call these idiots they try to act like its something im doing and send me another phone and never fails it dies in two months so whats the point of a year warranty when they die in two months am i supposed to by a full contract warranty since its gonna die in every two months oh and if someone was to by the phone without contract it would be 599.99 A PHONE THAT ORIGINALY COST ALMOST 600 DOLLARS SHOULD NOT DIE IN TWO MONTHS SCREW U AT&T AFTER MY CONTRACTS DONE IM OUT I HEARD SPRINT HAS PRETTY GOOD SERVICE | |
| donnie hale | 1/8/12 |
| I have never heard of a phone company that doesn't take debit card payment. They block my payment services and now I have to pay at a payment center. Very inconvenience to me I have a very busy life I don't have time to go to any payment center. They always have customer services with bad attitudes and now supervisors with the nasty customer services experiences. I'm now in the process of getting my home phone and Internet services with another provider and also my cellular services. I will tell all my family and friends NOT to ever get the AT&T services it's not worth the time....... | |
| Jack | 1/6/12 |
| I have put in an order for Uverse internet and telephone (12/4/11). I had been given a date for install of 12/12/11, not too bad, but after the work was done the equipment never arrived. I had to get them to re-connect my DSL (they charged $100 for that). Wonderful service huh?? Then I was given 12/22, 12/27, 1/6, and NOW 1/10 as dates I would receive the equipment. DO I believe them?? NOT anymore, each date is 5-10 days later. Its a pattern, and the HOURS you spend on hold listening to the 3 minute waltz, it's to die for!!!!!!!!!!!!! DO NOT CHOOSE AT&T... Almost anyone else would be better. AT&T SUCKS in SC TOO!! So does their wireless service. Can't get it in the house, but VERIZON works. What's up with that?? | |
| Jack | 1/6/12 |
| This is a very scary place. I am going to cancel my AT&T Uverse install and just keep what I have........ Scary, scary, place. | |
| Dorothea | 1/5/12 |
| Glad to find this site. I too have been fighting with AT&T for 2 years now. I ended up getting their home phone and internet service. Rep asked me did I need long distance told them NO! We don't talk to anyone long distance and if we did we would just use my cell phone since it is free. Well everything was fine bill was 80.00 every month, until one day I got a bill for 700.49. I called immediately, got a rep and I asked why am I being billed for 502 area code long distance when I live in this area code. Rep couldn't figure it out,stated I would receive a call within 48hrs from a supervisor. Call never came. I called by several time to get an answer, finally a rep named Jeremy took the time to fine out that because I live in a limited phone coverage area that is why it is being billed for long distance. He stated you should have taken the long distance. I informed him if I knew I lived in a limited phone coverage area I would not have got a home phone. He stated to write to AT&t board. Did that never heard from them. I even paid a 100.00 of the 700.49 it still is reflecting I owe 700.49. AT&T is a joke glad I got rid of them and as far as their customer service they suck and the board does too! Personally they rip off people and have no conscious! I would never deal with them again! | |
| Deborah Lindsey | 1/5/12 |
| Spent 1 hour and 20 minutes on the phone being passed around from agent to agent trying to find an answer about a bill dispute. Last tranfer was to an office that was already closed!!!!!!No number given to reach that particular office---Seriously thinking of cancelling my home phone service with AT&T.This is beyond ridiculous. My time is just as valuable as the phone company's!!!!!!!! How can AT&T bill you for a call they can't pull up on their computer system? | |
| Horn | 1/4/12 |
| I have 5 lines all 5 are iPhone ranging from iPhone 3G to iPhone 4. I have allways had service issues but I stuck with at&t cause of iPhone. I recently went to a AT&T store to upgrade my phone When I found out that because I "frequently talk off network" "not excessively" That my upgrade will be with held. I am or was a paying customer of $300 plus dollars a month bills for more than 2 years now With money in hand to buy another apple phone was told I use My service more than they like. | |
| Claire | 1/4/12 |
| I have been everywhere on line trying to find a place where I can PRAISE an on-the-phone support person named Daenelle. I called her today (January 4, probably around 4:30 but I'm not sure). After spending almost three hours last night (well into the morning) trying to get my wireless back on, I was dubious. DAENELLE was patient, industrious, determined, and kind. And after all those hours with the previous guy, she was a breath of fresh air. She did in less than half the time what the guy never accomplished. Indeed, he typed "Oh my God" and ended the session, when it was his own misunderstanding that brought abut his response. DAENELLE listened to my entire explanation and knew what needed to be done. I want SOMEONE at AT&T to know that this fine woman is a SUPERIOR member of their support staff (but I can't find an address anywhere that allows me to do that). Thanks, DAENELLE, if you ever see this -- and, to her bosses: the woman deserves a raise, flowers, dinner out at a great restaurant, and almost anything else she might ask for! Claire | |
| Lindsay | 1/4/12 |
| Negative 5 stars hands down! I was current on my home phone charges when I asked to have my service shut off in December of 2010. I was told that I would recieve a credit because AT&T bills in advance. But NOOOOOOO. AT&T can't even get a simple shut off right. I kept receiving bills. For a service I NO LONGER HAD. I called every month and was told to disregard, thay they were working on getting me a corrected final bill. I spent countless hours on the phone with customer service. Finally the bills stopped in June. I thought maybe they got it sorted out. Boy was I wrong, THEY SENT IT TO A COLLECTION AGENCY! Now I am being harassed by them day and night, even at my work. All this embarrasment for a bill I DONT OWE! Here it is January of 2012 and I still call and spend hours every month on the phone with customer service trying to get this cleared up and still nothing! I am not even their customer anymore.Does anyone know if I can sue for this? | |
| not your business | 1/3/12 |
| I detest the way you disconnect my service when I am two days from being paid. I said you were one disconnection away from not waiting until I get paid to find a new provider....well guess what. Good Bye impatient pricks! | |
| Not your business | 1/3/12 |
| It is nice that the customer service is nice. My complaint is maily with the policy direction of disconnecting people from their service without working with them. I have reached my limit of being disconnected two days before I get paid. It is an embarrassment when this happens. There does not seem to be concern about this. I have brought this up before. It seems to not be important. I interpret that as my opinion does not matter. This leads to the idea of me not mattering. Since I do not matter, neither does my $200+ a month that I pay. One would think that a customer like me would be coveted. Apparently not. I warned against doing this. You have lost a customer in a weak economy. Good bye. I hope you feel your policy and headiness was worth it. | |
| Nick Wood | 1/3/12 |
| Refused to provide me w/ an alleged signed contract (against the law). | |
| Adam Salazar | 1/3/12 |
| Hola espero que alguien pueda ayudarme por este medio yo vivo en mexico pero compre en una store de AT&T en Texas un iphone 4s para usarlo con telcel de mexico ya que en la tienda me aseguraron que si funcionaria pero no funciono ya que esta completamente bloqueado por AT&T y no lo puedo usar con otra compañia ya lo regrese como a los 16 dias de la compra para que me devuelvan mi dinero, si me lo aceptaron en la tienda y me cobraron 50 dlls de penalizacion y me aseguraron la devolucion de mi dinero mediante un cheque pero no me dijeron cuanto tardaria ya llevo mas de 18 dias esperando y nada ¿alguien sabe cuanto tiempo tardan en devolverme mi dinero? | |
| memom | 1/2/12 |
| At present I am using U-Verse video, internet & phone service. U-Verse is an amazing product even with the few glitches and bugs that come along with any new product. But I am about to change to an inferior product. We will not be paying quite as much as U-Verse’s price but after all it is an inferior product. We are switching because U-Verse’s customer service is gosh awful. When you have a problem or a glitch or a question you have to go through an automated system of button pushing and finally you may get a person from another country trying to guide you through your problem. You become your own technician. They even have a tutorial on their web site. They are knowledgeable but the thing is they don’t have the system themselves and is difficult to understand what you are talking about. Also when it is necessary to have a technician to come out you pay for it; and I mean you really pay for it. Goodness only knows that you are already paying a premium price, why can’t a technician come out??? We are willing to do a quick fix, like rebooting my system or checking the wires and a number of other things but they ask you to do some really technical things. Again let me say we think the product is awesome but the customer service sucks. We have had the same problem for six months now and after countless time talking with customer service. Each time we call they try to fix the “problem” on their end often times sending us a piece of equipment to hook up but the problem still exist. We are now the proud owners of a piece of equipment X 4. Is there no way to recycle these things? Maybe that could pay for a technician to come out. They promise to call you back to see if everything is working and never do. Another thing is the remote controls buttons stop working after a while. We felt that this product was offered as a part of AT&T and knew it would be held to the same standards; we felt safe with AT&T as we have been happy AT&T customers for many years. When a problem arises with AT&T a serviceman is here “Johnny on the spot” to fix the problem usually with no cost to me. They are very courteous and very knowledgeable about their product. We barely even know that they are there. In fact being an AT&T affiliate is what sold me on getting U-Verse. I still love AT&T and would consider bundling with them but … we are just burned out. AT&T your reputation is being challenged. Maybe we can consider it in the future, if all conditions are right and we have the extra money; but right now we will be happy with the inferior product and a promise of great customer service. | |
| Christina Mata | 1/2/12 |
| Negative 5 Stars. The worst Customer Service I have ever had the displeasure to deal with. Corporate has their heads in the clouds. I have countless hours over the last 2 MONTHS trying to correct a problem. Each of the 26 reps assured me it would be corrected. That was just to get me off the phone. Took 20 Tech Support Guys to fix a problem that the 21st Tech came out in one day and fixed. If you have a choice.... run... don't walk when you consider AT & T as a option. My employer says he would never let them in his home. I should listened! | |
| G. TORRES | 1/2/12 |
| Received a post card from AT&T p o box 1857, Alpharetta, GA. The from of the card stated in bold letters "important information" the reverse of the card stated:"Dear valued AT&t U-verse member," I did not understand the remainder of the card because it was not in English, perhaps its important and indicates some important announcement. | |
| Nancy | 1/1/12 |
| Am so glad to find this site and join friends here expressing their frustrations. We were just minding our own business and getting along fine with Alltel when AT&T came along and trashed everything in May, 2011. AT&T sent us phones and told us to go to the office and get information transferred, and said those of us with My Circle Family & Friends plans would be grandfathered. So I went in to get information transferred and learn how to sign into our account so I could update My Circle as I have done for years. Here is how the next sixteen hours went: I spent eight hours per day for the next two days to try and get a password established and went through eight or so passwords. The office rep figured out one password after another and would send me home to try them out and I would wind up back in the office. Then the rep sent me to the other AT&T center in town to see if they could help. So the next day with the second office went the same way and I went back & forth between office and home with new passwords following up on codes that would appear on my phone. No passwords were accepted by "the system." So I gave up and decided to let the dust settle. Now at the end of December I decided to try again to get a password so I went into one of the AT&T offices two days ago. The rep appeared to try and help me and a password was devised. Again I came home and it wouldn't work and I am still locked out of my account. AT&T's password management system is absolutely disgusting. Looks to me like AT&T has a concerted and deliberate effort to block all Altell out of their accounts. The only part of customer accounts that seems to be working is the billing system. It would seem to me that since I am paying more than $80 per month, this should entitle me to get into my account but apparently AT&T doesn't think so. And the phones they sent us? If I had to run a business using my new phone, it would be impossible because, for no apparent reason, half of my calls go to voice mail instead of me. My Alltel phone was set up to have the features I need to use the phone very apparent. With the AT&T phone, the AT&T advertising gimmicks are right in front of my face and the features I need to use the phone are absolutely buried. This is exactly what AT&T thinks of the customers. We will be researching the best way to say adios! | |
| Roger | 12/30/11 |
| 3rd time having to schedule Uverse move service through AT&T- first time the service tech went to old address(gave rep on phone new address twice) and the second time there was no order in the system even after speaking directly to a supervisor discussing my frustration and him supposedly "scheduling" another service call. I asked to speak to another supervisor during my last call to them but there was "no one available" and a "lead person" got on the phone which was also a total waste of time. I have spent about 3 hours on the phone with AT&T over the last three weeks and still don't have service- not to mention the time lost waiting on techs. I also requested the number for the Vice President of AT&T Customer Service but was told they don't have that information and that I could Google it...looks like it's time for a letter to the Attorney General, BBB, and maybe a TV troubleshooter. | |
| Floyd Skutnik | 12/31/11 |
| Spent 1 hour on telephone hold just to get to a service rep to correct a billing error they made. Finally got to the top of the waiting queue and the rep fixed the problem in 30 seconds. Prior to waiting for the repabove I also tried their call back feature. The return phone call came at the time I requested, I pressed "1" to talk to a rep and immediately got a fast busy signal. I tried again with a different time. The call came on time but once again I got the busy signal. Absolutely useless. I complained about this to the rep above and he said he would let his manager know about that problem. 15 minutes later the phone rang. It was the call back system but this time after pressing "1" it just put me on hold instead of giving a busy signal. I just hung up since I had my problem fixed but I'll bet that I would have had to wait just as long as I did with the above call. How utterly useless and frustrating of a customer service system! PS; The rep I talked to spoke English and was very pleasant and helpfull once I got to him. It wasn't "PEGGY"! | |
| | 12/31/11 |
| I join the group who has had a very negative experience. I have spoken to the business office several times and still every month the bill is wrong. I believe that my next action will be to write the better business bureau. Doylean Sprauve | |
| Bob Rangel | 12/29/11 |
| I guess I'm singing to the Choir, as I agree with the above, Poor service, un knowledgeable, can't talk to a human being unless its in Pakastan, Lubbock Texas, or other areas, Everyone is a manager once you get someone on the line, and no you don't talk to the same manager everytime. I can't believe that a top of the line, quality company would let themselves go this low, what a bunch of low-lifes that all they want to do is steal from the unfortunate and yes I have defended several Elderly persons that have fallen in your mercy trying to save a dollar, unfortunately you AT&T will figure a way to gourge them. Your services suck, I highly recommend that everyone swith to another provider, you don't have any customer service, and don't have an idea whats going around in your surroundings. Any idea when you will eventually listen to us and clean up your act. I wonder if by any chance your are breaking any usary laws in the process, I hope you are as I will turn you in. | |
| Gina | 12/29/11 |
| Might switch back to DirecTV...because customer support is deplorable. I have been on the phone with ATT Uverse personnel for over an hour; I have been transferred, hung up on,call dropped,called back then call drop. I am speaking with a rep in the Phillipines now...now I get another recording. I just want a technician to our home because they replaced a defective box, but disconnected our surround sound as well as disconnect blue ray dvd player. I don't think we should have to call Best Buy Geek squad to the tune of $150.00 for them to re-hook everything back to its previous state. | |
| amelia Neely | 12/29/11 |
| I recently moved and I received a bill for 318.00 when it is normally 122.00. I understand that there was a 45.00 fee which is what I was told it would be but I was charged for someone coming to my house to put phoine lines and alot of other things. there are alot of issues and i would like to speak with someone please.3186240921 thanks amelia | |
| Ralph | 12/27/11 |
| They turned my long distance off. When I asked why they didn't know. Repair says there is a block on the line but billing says that there isn't. They bounce me between the two or just hang up on me. I'm currently looking into Vonage and MagicJack as a replacement service since AT&T customer service is useless. A MINUS 10 STARS IS WHAT THEY SHOULD BE RATED. GOODBY AT&T. | |
| Lucy | 12/27/11 |
| I wish there was a score lower then 1......I was talked into a bundle package for U-Verse about 3 months ago. I explained to the U-Verse employee I had a limited budget. The package sounded so good I went with it. In the old days we called What they did BAIT AND SWITCH. Each month thereafter my bill got higher and higher. I called to ask about this and they would tell me I couldn't have that feature for the bamount I was paying and takle it off. I NOW HAVE 1 tv WITH CABLE AND A PROGRAM SO BASIC I DON'T THINK IT'S OFFERED TO THE GENERAL PUBLIC. I have asked to cancel the contract, but of course it is to late now. I am told I will have to pay a fee to cancell. I explained I didn't break their contract, they did. I payed my bill each month as I said would. It is impossible to talk to anyone with any authority. Is there a lawsuit against U-Verse??????? | |
| Robert Cummings | 12/28/11 |
| Continuous problems with my internet,after a week of calling you no help,and problem stil exists. I am switching to com cast,good bye abd good riddens to att and their arrogance.Your customer serviceis lousy,and by the wau hire people who speakenglish,and bring the jobsback.............. | |
| RWWood | 12/22/11 |
| MINUS TEN STARS for CRAPPY service and NO EMAIL ADDRESS where I can write to corporate officials to complain about the CRAPPY SERVICE. Corporate officials don't give a damn. Who was the BRAINLESS IDIOT at ATT U-verse that decided that TEMPORARY CHANNELS can NOT BE HIDDEN OFF THE DIRECTORY? Why must I look at 88 My Fair Wedding by ...... or 98 Santa Tracker or 423 Home Shopping Network by Remote or 621 and 4500, both ESPN Full Court Multiview, when these channels are not on more that a few hours a day? Who is the god damn NUMBSKULL who makes these CRAPPY DECISIONS and then does NOT give the consumer a vehicle to complain. ATT - you STINK. You are the WORST for customer service and customer complaints and EASE OF getting to corporate officers with complaints. STOP SCREWING YOUR CUSTOMERS. | |
| Lyndall Maxwell | 12/23/11 |
| When I changed from U-Verse (horrible) back to DSL: I didn't have any Internet for a long time. Support said they would come on Wed. by 8 pm. Wed. eve I received an automated message on my cell that they could not come until the next day by 5pm. They did NOT come. Finally, I talked to a nice guy in CA. I had used #1-800-246-8464. He was sympathic and said he would get someone out here. The next day a guy came out and fixed the issue by 12 noon! Also when I pressed in my cell phone # the message was we don't recognize that number. Previously, a man I reached at the 2020 number was JASON. His voice mail said he wan't in and to leave a message. He said if I wanted I could call his supervisor, BILL, at a certain #. At first I left a message there. Later, when I had to call again, Bill's number was disconnected. I'll be glad to tell you the reasons for not liking U-verse. Actually, someone should have advised me NOT to get U-verse because of my situation. My TV is so small, that I couldn't even see the menus. Also. U-verse messed up my Internet & Email. The phone remained in service. Your emp, Pam, tried to help me today. She said she would submit this complaint to Corporate office in Dallas. | |
| Romona | 12/23/11 |
| I wish I could really give them a negative 5 stars. I swtiched to AT&T for my bundle package thinking it would save me money. I regreted the decision since Thanksgiving of this year. All I got was the run-around. My cellphone bill was supposed to decrease along with combining my services. Low and behold, they did not combine my services. They entered everything in separately which cause skyrocketing charges. Everytime I called to tell them that they made a mistake I was transferred to a new person. They also cheated me with services that I was supposed to have on my landline phone. I only recieved 3 services, whereas I was told I would receive 9 services, most importantly I needed voicemail, which I did not recieve. I gave up almost as soon as they took over my telephone services and I'm switching back to my old phone company. What a pain in the ass AT&T is. No wonder they are last in customer service. They ignore the customer to the utmost. Unfortuantely, I have to deal with them for 2 years for cellphone services, but I can do that and I will swtich that too ASAP - back to Verizon I will go for phone services when this contract is over. AT&T just need to get out of the business all together. What a waste of my precious time. | |
| Paul Cosentino | 12/23/11 |
| My ex works as an fsr in an AT&T store. A little over a month ago she got into my phone records I'm assuming by abusing her privledges as an AT&T employee to get the number to the new girl I was seeing. Then proceeded to harrass her and give me a bad name. I know what she did was illegal and I have a feeling she might still be doin it. If she contacts the girl I am seeing now I am going to contact a lawyer and go all out. | |
| Steven and Kathy Godfrey | 12/24/11 |
| We need a 0!!!! We waited 6 weeks to get UVERSE for our computer. They unhooked our landline phones. We called everyday for 8 days. We went to our local ATT store we called the Presidents office, we were told the next day each time. 8 days NO PHONES We will be changing very soon. We will NEVER be treated like this again!!!! | |
| LuAnn A | 12/25/11 |
| I have been charged for long distant and internation long distant for over a year now! I have not used that option for years due to AT&T turning that option off on my phone, but they continue to charge me. When I called about it one person said ( oh yea you don't have long distant, she turned it back on which I did not want, said it would take up to 72 hour to get refund) that was on 12/8 called them back on 12/20 asked to speak to a supervisor waited 42 min hung up called back waited 38 min.still as of today no one has helped me or refunded my money AT&T are you a large corporation because you have found ways to cheat your customers????? Will anyone respond to this???? What's really bad is I own AT&T stock, you should be ashamed of your company | |
| Bobby G. | 12/26/11 |
| I've had AT&T for almost 2 years now and I have 5 phones with them and to be honest and blunt I wish I 0 phones with them. I got 1 month behind and I called AT&T and asked them if they could work with me on lower my bill since I only get paid once a month. The rep. that I spoke to made the statement if I wasn't such a lazy customer I would pay my bill in full. How do they expect people to pay in full 2 months of service? If you only get paid once a month. And your income is set by the goverment. And the only reason I got behind is because my grandmother got ill and past away. Than with the 2 iphones on my account that uses wifi to connect for it want use none of their data keeps going over. I do agree it is time for AT&T to close shop since they keep cheating people and they don't care for the customer. | |
| Edith Allen | 12/21/11 |
| I would give zero stars for bills that cheat us every month and for employees that do not even correct their errors. If I had the same services for the first 6 months, then why are my bills vastly different? I have had UVerse for 24 months. Someone made two credits by mistake. I paid my bill with an estimate, anyway. You can't even tell what months I made payments and are trying to rip me off for $200. Fix this. | |
| millia | 12/21/11 |
| I have been trying to get ATT to understand that I don't owe them $200 for credits that they made to my account by mistake because I paid my bills that were owed. The morons never backed the credits out, but I paid my bills. They are so confused about their own billing records that they can't figure them out themselves. So how am I supposed to get it across to them that their credits were cancelled by my payments? DIdn't someone sue over their changing and crooked billing policies? | |
| C | 12/21/11 |
| I agree with another person who posted. they deserve a negative 10 star rating. they are sending me the 4th of the same phone that ive had for 6 months. i have had nothing but problems with this phone and they first offered the blackberry curve for 149.99 then said they cant. then they offered the samsung a777 for 50 and then said they cant do that. they are sending the 4th of the same phone. i just got the 3rd of the same phone 5 days ago and already need a new one because of the same problems. they said it had all new updates and everything and we wouldnt have one problem. nope. weve had all the same problems. they are so stupid. i cant wait till november so i can get off my familys contract so i can go to tmobile. | |
| Ms.D.Square | 12/16/11 |
| I used to have service with At&t until August of this year.MY bill used to be averaging $70.00 a month for local service plus an initial service of DSL. Back in Dec. 2010 my bill began to sky rocket. I could not figure out why. I called the company to find out if they would check my lines and anything that would cause my bill to skyrocket. I had long distance calls I did not make on my bill. For 3 more months I paid @ the rates of 389 289.00,389.00, 389.00 and the last bill I got was 489.00, I said that is it! I am not paying through the nose anymore. They are ripping me off and won't take the charges off my bill and are now putting my old bill in collections, ruining my credit that I was building. I want to sue them for this action. I had no reason to make those calls and I have no reason to pay for them! | |
| E. Perry | 12/16/11 |
| Had many issues with AT&T Uverse service, TV and Internet constantly failing. They even had the nerve to try and charge me $110 for two service calls one and two weeks after installation. I believe that I am at the end of my patience. They just pushed a channel from my package to a more costly package and gave me a lame excuse that I was notified by email that it would happen. Just another story of corporate greed, they found that the channel had a great amount of viewers and bumped it up to force customers to pay for a more expensive package. I will start shopping for an alternative to AT&T as soon as I stop writting. Funny not one positive statement here for att | |
| Patti M | 12/17/11 |
| Really they deserve a minus 10 STAR rating! Their customer service is just AWFUL the supervisor Kevin from West texas office (he is probably lying and not even a sup.) they just don't want to work work with us as customer loyalty. WHY all they say is it my fault, and that I have options to go to VERIZON really again. I am sure Verizon will welcome me with open arms I HATE ATT :-0 | |
| suemg | 12/18/11 |
| Same problem as many of the above complaints. It seems ATT is using bait and switch.They tell you one price then you never are billed correctly.They have the worst reps ever. They do not know what their doing and don't care if customers switch to another company. I'm contacting my Attorney General in Michigan I know he has to have numerous complaints about ATT | |
| ROW | 12/19/11 |
| I have been an AT&T wireless customer for more than 2 years. Until July 2011, wireless service at work in Framingham, MA was perfect. Since that time we have had no service. I contacted Steve Krom, VP for the New England area and John Gianino, sales rep to request a credit for the time our service at work has been down. I also contacted the customer support line. A few co-workers have received monthly credits but AT&T reps to me they don't issue credits and don't guarantee service. If there was no service here to begin with I would agree with them but the service was cut 6 months ago and won't be restored until June 2012! I will contact customer service one more time before I contact our state attorney general and the Better Business Bureau. AT&T's reasoning is comparable to a newspaper stopping delivery, trash stopping pickup, electrical being down, or cable TV being cut....while continuing to charge the full price to the customer. To anyone considering AT&T wireless, beware! | |
| ms. shah | 12/19/11 |
| ATT employers are very unprofessional & manner less. AT&T needs to go out of business because they sure do not know how to run one. I don't even think they deserve one star. AT&T SUCKS!!! AND SO DOES YOUR WEBSITE!!! This is very poor customer service. They are too big and have lost their passion for keeping customers happy. UVERSE is now available to us but it will be a cold day in hell before I give them anymore business. Local people are like robots. They mailed me cell phone at my work address which i did not got it but some one got it i do not know who has it ? but same Pearson are stealing my cell phone few time & try to used my sim card. i got charged of lost cell phone almost $516.00 plus they block my cell last 9 to 10 weeks so unable to call in /out. i am getting very hard time w/o cell phone. Plus they are charged regulated monthly charged which I am unable to call in / out because they block it. i did no update contract. it has over on in of 2011 not 2012. so I can cancel contract either. att gave me very hard time and harassing me just like semi discrimination | |
| Pat O | 12/19/11 |
| I am trying to find the address or other contact information for Dave Fine, V-P of AT&T Illinois. I am having a billing problem for my dsl service. Spent a week on the phone talking to reps from all over the world, trying to straighten it out. My bill just came and I am still having the same billing problem. Just talked to a rep who said she was sorry but there is nothing she can do about it. Bottom line, rather than trying to solve a customer service billing issue, they are only interested in selling bundled services to make more money. I'm taking my business elsewhere. | |
| Keara Verley | 12/15/11 |
| I had a special for house phone and internet service for $50.13 a month. Everything was fine until ATT kept raising my bill up higher and higher. It's in a collections agency now. I owe according to ATT $274.11. And I had insurance with the package to where the outside of the house was their problem. And the inside was my problem. They refuse to let me get to my years statement. They charged me more money for the outside of the house problem which is/was supposed to be their problem. And ATT wont even fax all my bill records to the collections agency without me getting a lawyer first. So, guess what ATT, I am going to turn this over to my attorney. And unless you want to make this right, I am going to either sue you for all the money I paid you for all of my bills, or we can settle an agreement with my attorney present that you pay me all my money back without having to be mean and sue you. Because that is plain out wrong screwing people out of their money like that. You are nothing but a MOB. And if I don't decide to sue you, I might just put a complaint to the business bureau where they will investigate this problem. I was nice enough to just dispute my last bill thats in a collection agency. But you have given me no choice but get my attorney involved. | |
| Fred | 12/13/11 |
| AT&T WHAT A BUNCH OF CROOKS... WE WERE HIT WITH THE SAME ISSUES AS WE READ MORE AND MORE IT LOOKS LIKE THIS IS THEIR OPERATING MODO. WE GOT OVER THE PHONE A SPECIAL $133.00 A MONTH THEN WE GOT A BILL FOR $380.00 AFTER MANY CALLS AND WAISTED TIME ATT SAYS THAT EVERYTHING IS NOW $93.00 DOLLARS WHEN WE GOT THE BILL IT END UP BEING $400.00 WHAT IN THE WORLD IS THIS COMPANY DOING!!!!! ARE THIS PEOPLE MENTAL OR SOMETHING .... WE GOT FRIENDS THAT CALLED ATT THAT COULD ONLY SPEAK SPANISH WITH PRETTY MUCH THE SAME SITUATION AND WERE TOLD THAT THIS IS A PROBLEM ONLY BECAUSE THEY COULD NOT SPEAK ENGLISH WOW ATT YOU HAVE DONE IT DISCRIMINATING AS WELL ITHINK THERE IS A FEDERAL LAW FOR THIS SOMEWHERE. ATT I CAN ASSURE YOU THAT I WILL TAKE TIME IN MY LIFE TO MAKE SURE BY ALL MEDIA AND ANY POSSIBLE LEGAL MEANS THAT EVERYONE KNOWS HOW BAD YOUR SERVICE IS AND HOW DISHONEST YOUR CUSTOMER SERVICE IS. | |
| Jim | 12/13/11 |
| It is obvious by the posts here that AT&T does not have any level of consideration for their customers. Even for the "simple" stuff. It is beyond my comprehension that I was duped to being an AT&T customer in the first place. As soon as I can get out from under this crap; I shall... | |
| Tammi | 12/13/11 |
| AT&T should be brought up on charges...they have figured out a way to LEGALLY steal from their customers! The customer service is disgusting, and they've got us all locked in because we happen to like the iPhone. They are rude, and hang up on you purposely in hopes you will not want to go thru another 45 minute call! They are liars and should be running the MOB since they run their business the same dang way! I literally HATE you AT&T, and I hope your fine customers get together and file a class action suit against your disgusting, lying, deceitful behinds! | |
| Scott Myers | 12/14/11 |
| AT&T is the WORST TELEPHONE COMPANY ON THE PLANET! I used them for 4 years for my business. When I had got enough of their BS, I switched to Dialog. Only to be hit with $400 in "early termination fees!" Mind you, there WAS NEVER A WRITTEN AGREEMENT BETWEEN MY BUSINESS AND AT&T. They claimed they had a "verbal agreement"!? That's funny because they never told me anything like that! AT&T is a TOTAL RIP-OFF COMPANY! | |
| Mad as hell | 12/14/11 |
| I bought a cellphone on line a month ago, and still haven't received my refund. Then I took my forwardness and purchased one at the store, but did not care for it and so I returned it.. The purchase was on my debit card .. I was charged a restocking fee of $35 and I am now being told the refund takes 7-10 business days. WTF??? They were quick to withdraw my money, now I have to wait to get it back? This is so unfair grrrrrrrrrrrr.. I hate AT&T | |
| Aaron Volkman | 12/15/11 |
| I'm having an issue with my iPad and it having a locked PUK, and SIM. When the device was bought it came with the SIM card but I had refused service. Meaning the iPad should have come with the capability of using 3G not the necessity. I am very aware all I need to do is go to an ATT store and it will be fixed, "easy enough". But the point is I should never have had to go through the stress of being without the comforts of land, since I spend about 6-7 months out of the year on the Alaskan waters Fishing to make a living. Also on another note I have been a loyal costumer of ATT for 5-6 years, with wireless phone service. I live In Kodiak, AK which is not a 3G capaiable Island and I still pay FULL price for my service with EXTENDED NETWORK NOT 3G....Besides those two inconvineces I have been pleased with your over all services and call centers.... Thank You for your time to read my Complaint, Review. Also, sorry for my spelling... | |
| Patricia Johnson | 12/10/11 |
| AT&T needs to go out of business because they sure do not know how to run one. I don't even think they deserve one star. I intend to write to the corporate bigshots for all the good it will do. I can not wait until somebody goobles them up and puts them out of commission. | |
| Mary Lim | 12/11/11 |
| I was hit with exobitan fee from AT&T which is not what was reported in the contract over the phone. I have been passed from representative to representative who can not tell me the breakdown of the bill.All they can tell me is your bill is overdue & it will be disconnected today. If you want your service, it will be reconnected with a fee. The representative did not even know where I can send the bill to since I never get a bill for the amount that I am supposed to be late. Thank goodness I do not have the U-verse TV. AT&T do not care about their customer, their rep are rude & do not know what is going on in their sphere of responsibility. I hope all these will caught up with them. | |
| ashley | 12/8/11 |
| nice to know i am not the only one who is outraged. i just flipped on at&t.. too much to list as to why.. enough said right? well, add another person to the list of those who will be suing at&t for this BS. I'm over it. | |
| buyer74 | 12/8/11 |
| Does anyone happen to have the address that old phhones need to be shipped to when they send a new phone? A friend of mine used the shipping slip that came with the new phone and left it in our drop box at work and neglected to write down the tracking #...2 weeks later, AT&T now says they never received it and have shut off her phone until she pays $400 for it-keep in mind this was a years old refurbished phone that was being returned! She is trying to cross reference the "TO" & "FROM" addresses to see if she can track it that way but does not know the "TO" address. If anyone knows, I would greatly appreciate it! THANKS! | |
| Debbie Erickson | 12/8/11 |
| I’d like to share with you my experience, I mean my nightmare, with AT&T It started at the beginning of July, 2011. We met with a salesmen that came to our house selling your product, AT&T U-Verse. We agreed to switch to the U-verse/internet and phone package for $133.oo/month. We also agreed to free installation, free activation, 2 free Dvr/boxes and $50 visa gift certificate. I called Time Warner to cancel our existing service and they offered a reduced rate of $99/mo for the next year to stay with them, at this time I did not cancel. Then, I called to At&t, with some questions about an installation time and to see if they could match the price. From the beginning the customer service agent was rude, so I asked to speak to a manager. I spoke to the manager, Mary, and informed her of the situation and said at this point if AT&T would match the price or better I would continue on with the installation, if not I was going to cancel and stick with my current provider. She told me she would need to get back with me, when she called me back she told me AT&T would provide service for $93.00/mo for the next year. I agreed and the technician Brian McGehee came out for the installation. During the install Brian caused several hundred dollars of damage to my house. He was sloppy, unprofessional and seemed like he did not have a clue on what he was doing. When he could not figure out how to put the back up battery in our attached garage he wanted to put the box up on the wall in our living room. I refused of course and told him to stop if he couldn’t figure it out. In addition, he damaged newly painted siding and new trim on our house without evidence of changing any of the exisiting wires. Holes were drilled in the middle of siding and wires places everywhere without care. Furthermore, the holes were never caulked, which resulted in water getting behind our siding and swelling after several rainfalls shortly after the install. He even unneccessarily pulled neat and organzied attached wires that were already there away from the house and then left them dangling. Finally, he incorrectly set-up the phone service which resulted in constant static on the phone, another technician needed to come out to fix it and the root cause of the problem was the Time Warner phone jack was still plugged into the phone. Last but not least, he also disconnected our surround sound and had know idea how to put it back together. To this day, I no longer have my system set up. I will have to pay now to get a service like the Geek Squad to come out and put it back together for us. It was an utter disaster. When we got the first bill it was $313.59. I was not being charged the $93 as promised, I was not being charged even the original deal of $133 which I have in writing. I was being charged a random $173.82 + 60.67 for internet and $71.70 for phone. In addition to these charges I was charged for installation, activiation and all the equipment that the contract states were free. As you can imagine, I called to find out what the problem was with the bill. At this time, I spoke to several different people, which I do have their names and dates of conversations, but who were not able to help. Finally, on Aug 4 after being transfered around from agent to agent, I spoke to a Manager Ms. Ellen Squire. She spoke with me several times and promised to get my account back on track and to the rate of $93. Then, I got another bill and nothing had been changed or fixed. I tried calling Ms. Squire again, and she would not answer my calls. So, after 3 months of countless phone calls, getting no where and even being told that they see the notes about the $93.00/mo, but you can’t expect us to honor what we said. I had no where else to go but to cancel my service. At that time I figured the nightmare would be over. NOPE. Time Warner comes back to do the hook up and my existing telephone number is gone and At & T will not release my phone number back to Time Warner. This has been my number for the last 7 years well before I switched to At & T. Time Warner, AT & T and I have a 3-way conference call to sort out the problem. We were told I will have to re-activate my phone temporaily with At&t and then, they will port my number. At&t told me there will not be any charges for this inconvenience and it will be taken care of. I get another call the next day telling me a technician will have to come out and re-connect manually. In addition, the caller told me, I will be charged for at least 30 days of service, activation charges and charges for the tech to come out. This was not what I was told just 24 hours prior. The tech came out Nov 8, (another nightmare the tech also rips out all the wires for my security system from ADT). I was told Time Warner could come back 2 days after installation to finalize porting my number. On Nov 11, Time Warner came out and found out that my number still has not been ported. Had to undo everything and now I am waiting and wasting yet another day to try and complete my service. If you care about your customers, I would hope that you will do something to make sure that this kind of abuse stops. I know that this kind of thing is happening with a lot of other people too and it is really unfortunate because you have a good product. The problem is the inexcusable customer service and a really shady business practices that the customers have to endure. Please don’t allow your company to make deals with people and then not honor them. When there are problems that come up have a plan for fixing them. All that is happening now is your customers are feeling alienated and soon you won’t have any left. Just yesturday people were calling into Clark Howard talking about how aweful your company is and I have even seen endless facebook conversations and other websites dedicated to people discussing their horror stories from your company. These warnings are trying to protect others from suffering the same fate. Is that the legecy you want to leave behind.? I hope not. I shouldn’t have to be paying for these existing problems with my number not being ported or getting my security fixed and my surround sound re hooked up. I shouldn’t have to spend endless hours trying to talk to all of your customer service agents and have them be clueless and then start the process over again with the next one, who is equally clueless and has a completely different answer. I am really tired of fighting for my rights with this company and not getting anywhere. I have contacted the better business bureau and the Attorney Generals office in NC, maybe if enough people do that someone with enough power will force them to change. | |
| DILLG79 | 12/6/11 |
| AT&T IS A JOKE IN ANY STATE , SCAMMED ME OUT OF $250 ONE MONTH & $500 THE VERY NEXT MONTH. NO REAL REASON. LINEN YOUR POCKETS WITH COMPLETELY UNEARN & UNDESERVED MONEY. I FOR ONE AM GOING TO SUE AT&T FOR AS MUCH AS THE LAW ALLOWS. WHO'S WITH ME? OH YEA, EVERYONE. | |
| Kevin R. | 12/5/11 |
| I have had U-Verse installed because of Charter Communications service and poor quality HDTV. Charter's internet was stellar and rarely failed. Si I got the matching 18 meg internet service and all was good for a few days (it seemed at the time) until the internet would fail. At that point, I would call AT&T with my request to "reset" the modem. Most of these calls (about 4-6 times), I would wait on hold for about 20-40 mins. In order to get this reset, I would have to repeat my problem several times. Often changing customer service reps. It wasn't until my 4th or 5th technician (if you call then technicians) that one of them told me that I could manually reset it at the battery backup. Fast forward about 2 months and many dozen resets later, the TV began pix-elating. By this time, I have logged a total of 25 hours on the phones with customer service. Each time I call, they read the script of "there could be a $55 charge due for service). Yeah,right...anyway...the last technician that came out, (lost count by now) found a staple that penetrated the ethernet line to the gateway modem. He didn't replace the line and certainly didn't go any further inspecting this potential repeat condition in other areas (I actually found some more)So after 2 hours of replacing parts and oh by the way, they replaced the underground line and ran a above ground line between the outside pedestal and the outside main link box. He was happy, everything seemed to work and off he went. Not two hours later, here is a sample timeline just today as of this posting. 1:15pm - Service Out - Reset Normal and worked 1:17pm - Service Out - Master Reset and worked 1:29pm - Service Out - Reset Normal and didn't work after 1:40pm - Service Out - Reset Normal and didn't work after 2:50pm - Service Out - Reset Normal and didn't work after 3:05pm - Service Out - Reset Normal and didn't work after 3:15pm - Service Out - Reset Normal and didn't work after 3:25pm - Service Out - Reset Normal and didn't work after 3:33pm - Service Out - Reset Normal and didn't work after 1:40pm - Service Out - Reset Normal and didn't work after 4:14pm - Began working on it's own 4:17pm - Service Out 4:20pm - Began working on it's own 5:07pm - Service Out 5:10pm - Began Working on it's on 9:10pm - Service Out - Reset Normal and worked 9:13pm - Service Out - Reset Normal and worked This is my service...Is this normal? I failed to mention that I have done all the following while the technician witnessed. * - att.com/speedtest got 00.29meg download and I pay for 18.00meg The entire time since day 1 of install, I NEVER got half of the 18 meg I paid for. I would be thrilled to get 9 consistently. So much more to say....so stressed to type more.....No one from AT&T will contact me to make things right. I am simply trapped into a contract now and cannot get out until we are paroled. kevinr125@att.net - May take days to respond as I don't have internet often enough to check is daily. | |
| Katherine Smith | 12/6/11 |
| I recently FINALLY disconnected my phone of 11 yrs Not because I wanted to but I am sooo tired of dealing with your reps. Last week was the last time. They passed me around to different representatives and a supervisor that I am sure doesn't exist, Shanta Sanders? This was all over trying to make a payment arrangement of $69.00. I have had this number since 2000, and it has never been shut off. They wouldn't let me make an arrangement. So now the service is off. I know for a fact you have lost 26% of your customer base last year. Your employees are rude generally and your company is expensive. There are too many hidden fees. You obviously don't listen to the tapes you make of customers and ATT employees. Your "representatives" are rude. This does not include the cell phone people, who are polite and friendly and willing to work with customers. The last year of service(2011) has been a difficult yr financially for me. I am trying to keep everything going in my home. You apparently don't understand any of this and don't care. However, I am done. I will keep my internet and cell phones not because of any loyalty to ATT . I don't care about you either and will not recommend you to anyone. | |
| Anthony Garnett | 12/6/11 |
| I used to work for att as a tech service rep i was fired on 12/05/11. The reason I was fired is absolutely ridiculous, I got fired because i supposedly didn't hang up my phone the hook even though I was told by my higher ups that if you don't push down on the receiver it will not disconnect from the phone being logged in. So I got fired for the company having faulty equipment and not being notified about it till it was to late. Att I loved my job and was damn good at keep your cust happy with the service they received if you listen to my recorded calls I put my heart into that and the company treated me like i was expandable like great agents come a dime a dozen. I post this not to bag on att but because I want there corporate to hear and notice what is going in one of there company's and really because I would like my job back this happened at west corporation in Spokane WA 99218 and I will be giving you a call thank you for your time and happy holidays and I wonna thank you for letting me be the best part of att . | |
| | 12/3/11 |
| I have been on hold for over an hour and a half trying to reset password to yahoo....yesterday tried to pay uverse bill was told I had wrong password today I paid it with same password.. Iam switching can't take it any more AT&T used to be so reliable been with AT&T for many years ......they just don't care about us the consumer many friends and family feel the same I'm getting word out AT&T is a subpar company switch they don't care about us. | |
| Mike Withrow | 12/2/11 |
| I have been trying to get someone to respond to my issues for over 6 weeks now. For whatever reason, my phone service does not work inside my home. I have called and followed the steps for trouble shooting, resetting my phones, and even waited on the phone while the "help desk" ran a signal test in my area (their test came back STRONG SIGNAL). But in my house, the phones say NO SERVICE. There is no excuse for the lack of service inside my home. I also have a Sprint phone for work, and I had to use that phone to call the help desk for ATT. No joke, I even told the "1 call solution" help desk person I was using the Sprint phone inside my home to call them. After jumping through their hoops, my neighbor brought it to my attention, ATT GAVE him a microcell to solve his problems with the service. If they know there is a problem, why cant they fix it. Back to the microcell, when I brought this up to the help desk person, they told me this promo is over. I wasnt told about a promo for a free microcell. Their response was, ATT randomly sent out coupons for free microcells and that promo is over, sorry. Then they told me I could purchase one for $199. Great value they say... I told them, is $199 for the microcell worth loosing a customer for life? I spend in total monthly on ATT cell, ATTUverse, and ATT home phone $475. Now think about it, $199 one time free (like others in the promo time) or $475 monthly, which one is worth more to ATT. What if there is an emergency in my home and I cant call 911 because of service, what do I do? That is my whole issue. ATT gave away microcells as a "promo" and now they want to charge a long term client $199. I just dont understand. I have voiced my opinion to many persons at ATT and they all say let me get back with you. Here it is over 6 weeks now and still nothing..... | |
| Jon M. | 12/2/11 |
| I just spoke to Cathy at the Executive Office. "I'm sorry..." could not sound LESS sincere!! If I were to rate her on Hospitality and Willingness to Help Resolve the Issue, I would give her a D- . AT&T really is NOT about service. Such a shame. It will catch up to them! | |
| Ms. Frustrated | 11/30/11 |
| I am s senior citizen and I have just switched from T-Mobile to AT&T. I am very disappointed to see that the only offer AT&T has for texting is UNLIMITED or PAY-AS-YOU-GO. I think that is quite greedy on AT&T's part. Some of us do minimum to average texting and therefore do not need to pay $20/month for unlimited service. At the same time, having to pay .20cents per text, including incoming texts (solicited and unsolicited) is unfair to senior citizens like me who are on a fixed income. Shame on you AT&T. I regret signing up with you. | |
| Glenn | 11/30/11 |
| AT&T could not get any worse. In October, my home phone and internet account was combined with someone else's wireless account. When I noticed the other person's name on my bill, I called AT&T's Customer Service department, a term I use loosely. I was told that what there was no other name on my account and that my account was fine. I asked that the account be noted regarding this call in the event something was wrong that did not currently show up. The call was NOT noted. In late October, I went online to review my account only to find that my account was over $1600.00 PAST DUE! However, my paper bill showed no such information. After reviewing my online account information, I found that I could now pull up the other individual's wireless telephone records which included their wireless number, the IMEI number from their Blackberry and the list of telephone calls they made over the last 30 days. I actually have enough information, due to AT&T's error, to clone the other person's phone and not get caught! And, their wireless charges were over $1500.00 and were past due, no doubt due to the fact that AT&T had billed ME for their service. As of today, I have spoken to over 30 people with AT&T, from a department that is laughably called the Customer Care team, to the billing department, to the collections department to the, and you gotta like this term, Office of the President which is actually the office in charge of handling disputes and escalated calls, meaning irate customers with enough tenacity to wade through their system! I've been told that what I describe could not possibly happen. Only to be told by the next agent that they see where it happened. I was even told that I did this, that I HAD to request that the wireless account be combined with my home phone and internet service, that AT&T CAN'T POSSIBLY do this without my express authority. Oddly enough, these same agents cannot provide any record where I authorized this. What a surprise since it is NOT MY WIRELESS TELEPHONE AND I DO NOT KNOW THE OWNER OF THE ACCOUNT!!! All agent assure me that my account will not be harmed, that I will not have restrictions placed on my account and that, this is the icing on the cake, they are diligently working on it. I now have several names that are supposedly managers and several case numbers from those managers, all of which amounts to zero. My bill now shows to be over $3000.00 past due, or over $1500.00 or over $2800.00 past due, or over $1215.00 past due, depending on when or where or from whom I get the information. My internet was shut down due to this, although I was told that could not happen. I had to call and go through several agents and supervisors to get it reinstated. On Thanksgiving Day, I received a recorded message saying my long distance service is restricted due to a past due amount of $1215.00. I was not able to call any of my out-of-state family members during the holidays. After calling AT&T repeatedly to correct this latest debacle, I was told today that my service is not restricted and that, if I REALLY could not make long distance calls, as if I'm lying, repair needed to get involved. But, I would need to call them. That's funny. I called the number left by the automated message saying that my long distance service was restricted and to please call this number. Now the people at the number I was given have no knowledge of what I'm talking about and tell me that I must call someone else??!!! What happened to the days of "I don't know what is going on but, if you will let me, I'll get to the bottom of this for you." Now it's "It's not my problem. Here's a number to someone who may give a ... crap". The biggest problem at AT&T is that no one department knows what any other department is doing, much less how to correct an interdepartmental problem. I was told on numerous occasions that I needed to speak with the wireless department to get my issues resolved. However, the wireless department would not discuss the issues with me because the wireless telephone in question ISN'T MINE! Therefore, since I did not have wireless service with AT&T, the wireless department could not help me. To say that I ABSOLUTELY HATE AT&T would be an understatement. Why am I still with them? Because every time I have to spend another hour on the phone with some poor ineffective representative, I demand and receive a credit on my account as compensation for my time and frustration in having to work for them to fix their errors. I now have about $400.00 in credit with them, possibly more. Since my monthly bill is, or should be, less than $70 per month, I have almost 5 months of free service coming. AT&T refuses to pay the amount in a refund check so I'm stuck with them if I want to receive the credit that I've worked so hard for. Changing service providers at this time would cost me hard dollars. To say AT&T sucks is, in my opinion, an understatement. And the agents on the phone have clearly been put there as punching bags for the consumer's frustration. They are not given the authority or the tools to actually fix anything. They are nothing more than consumer cannon fodder. Although I've been disconnected countless times, been treated rudely, been interrupted when I tried to talk and, generally, treated as if I do not matter, I actually feel for these worker ants. I would hate a job which requires me to perform certain tasks, but does not give me the authority, permission or tools with which to accomplish those required tasks. AT&T is also the ONLY company in my area that can provide an analog land line. Being in Houston, I am subject to losing power from storms or hurricanes for a good part of the year. The analog land line is the only telephone line that still works when the power goes out. That can be critical when a hurricane hits and you lose power for two weeks! Cell phones die, towers get destroyed, recharging batteries is not possible and digital home phones, such as those provided by AT&T U-Verse or Comcast just to name a few, are useless when the power goes out. AT&T has us by the... well, you get the picture. And, they know it. They don't care because they don't have to. So much for the effectiveness of deregulation. Good luck to all of the front line employees and supervisors at AT&T, and God help their customers. I just wish there was a way to actually speak to someone with the authority to take action. Talking to AT&T is like watching a snake trying to swallow its own tail. Where do you begin your attack? Anyone wishing to call AT&T's "Office of the President" can call 888-958-3030. You will have to leave a voice mail. No live body will answer the call. The supervisor for the escalation team is Diana Roy. Maybe she will call you back. She certainly will not return my calls. | |
| | 11/30/11 |
| To anyone reading FROGGIE's post. The number posted to the Office of the President is but one of dozens of similar numbers. AT&T has offices like this set up for different states and different departments, such as wireless phone service or home phone and internet, just to name a few. If you get satisfaction from one of these numbers, congratulations. For the most part, they are just another smoke screen set up by AT&T between the consumer and the people with real power in the company. I've dealt with them and continue to deal with them. For the last 60 days they have been unable to fix the errors on my account which are in excess of $3000.00, even though they fully admit all of the errors were caused by AT&T. | |
| Sharon Estell Miller | 11/30/11 |
| I have been an ATT customer for several years. I decided to cancel my Directv service to opt for cable that didn't cost so much. I was excited about the prospect of having Uverse. It was okay until I started recording my favorite shows. The dvr would only record a 1hr show for 40 minutes. I called the Customer service line and they recommended that I reboot my box. It kept happening so after calling 3 times I demanded a new box. The service person that came out to install the new box was supposed to be my house between the hours of 8am to 12 noon. He arrived at 11:50am. I had to be at an appointment at 1pm so we waited and he called saying he was on the way and I asked him wasn't you supposed to be here before 12? He said I will be. Well when he got here I was unable to understand anything he said. He had a very strong accent (maybe Russian) and I tried to ask him question since I was unable to understand him I felt put off. This was supposed to be a new box. Well now my TV shuts off and I have to reset my "new" box at least 4-5 times a day. I called when this started happening and I talked to a lady by the name of Adrian (sp). I let her know what was going on. She assured me that she would take care of the problem. She told me I will send you a new box. So I gave her the address of my job to have the new box delivered to me. It was supposed to arrive before close of business on 11/30/11. I waited and waited and no box showed up. I call the automated line and was finally able to get thru to a real person named Chris. He told me that box was delivered and it was signed for by someone. He could not tell me who that was. He also said it was delivered to a place in Obetz Ohio. I was quite upset. I don't work in Obtez. I had Chris stay on the phone with me until I got home and found the darn box at my front door.Adrian lied to me. She flat out lied to me. I have had nothing but bad customer service since I had this Uverse hooked up. I will be contacting Ohio Attorney General to let him know how you are treating your customers. | |
| UNSATISFIED CUSTOMER | 11/30/11 |
| Let me start off by saying if my problem doesnt get cleared up, im taking them to court. We ordered U-verse in September for a whole month they kept screwing our order and connecting our internet into someone elses so we had to return our modem twice, until we gave up and told them to forget it. In october i received a bill for two hundred something called them and like always kept transferring and transferring just going in circles when at the end i was told in a couple billing cycles my balance was going to be $0 because of the process it has to go through. Two weeks ago i received another bill but this time i called to tell them i wanted to make sure it wasnt goin to be sent to collections and the lady told me i didn't have nothing to worry about. And now im starting to get calls from collection agency saying i have to pay they told me to call at&t and work it out with them. So i called them another run around. and they said it shows you have a claim you just have to wait for it to go through maybe another billing cycle. so i said meanwhile it gets put on my credit report? and she said well theres nothing we could do about that!!!!! LIKE REALLY!! | |
| Jacqueline Smid | 11/30/11 |
| AT&T is the worst. I had a question on my home phone bill (for $2) and was hung up on once and the transferred 3 times and on hold for 45 minutes. And this was the best customer service I have received from them. Last week I called 3 times and was on the phone for over 2 hours each time with no results. I thought ATT was bringing all of their customer service back to the States. Not true anymore. They are always polite (and they all same the same thing as they are looking at a script). but never helpful. They can not even transfer a call without disconnecting you. That happened to me 3 times in a row. When they do finally transfer the call correctly you are on hold for another 15 minutes and then they have sent you to the wrong department and it starts all over again. I feel so frustrated and helpless whenever I have to even think I need to deal with AT&T. Corporate, wake up and make some changes. | |
| TIM OCHOA | 11/25/11 |
| REGARDLESS . WHAT EVERBODY THINKS OF YOUR .SERVICE. I THINK YOU GUYS ARE NUMBER IN MY BOOK. WHY I KNOW THIS.ITS BECAUSE I USED TO WORK WITH AT@t TELEPHONE BACK IN 99 -2007. I DELT WITH ALOT OF CUSTMERS IN THE CONSTRUCTION IN THE LINE OF MY WORK. SAD TO SAY BUT THESE PEOPLE DONT KNOW HOW HARD ARE JOB IS WHAT TAKES TO GET THEM IN SERVICE.PS MY NUMBER IS 832 703-7240. I WAS A CABLE SPLICER AND I AM TRYING TO GET BACK WITH AT@t.I CANT GET ACCESS THROUGH THE COMPUTER TO APPLY FOR THE OPENING POSITION.PREMISE TECH IN HOUSTON SURROUNDING AREAS .REQUISTION NUMBER 1132206.HOUSTOM TEXAS 77022.HOME 713-692-6513 | |
| JUSTICE | 11/26/11 |
| Isn't it funny how everyone is saying that AT&T sucks? And yet... they continue to suck? What exactly is this? A place to vent? I got a crazy idea you corporate assholes- instead of continuing to suck at every single aspect of customer service imaginable, how about you actually attempt to change? How about you actually spend your billions of dollars and put it towards something like a decent way to solve customer issues? how about you make the company about the customer? AT&T, your company, and everything you stand for is a disease. You all are a corporate LEECH, and you rape people of their money, and you thrive. You are a parasite. It's time someone screwed you like you screw the good people of this country. I hope that one day very soon, your entire operation is destroyed. | |
| K. Miller | 11/23/11 |
| Lost phone service sometime on Nov 22. Reported the outage which includes my home phone and internet service. After trying to speak to a human being after an hour I gave up. All the computer would tell me is my service would be restored by the end of business day Thursday, Thanksgiving can you believe it. I was finally able to speak to a human this morning and they could not provide any additional assistance or expedite even through I explained I have a family medical emergency I am dealing with. When I complained to the customer service rep this morning about not being able to speak to human on Nov 22 I was advised they are there 24/7 - well I have attempted 5 times this evening to get an update and have been put on hold each time for no less than 10 mins a time and no one every picked up the home. Also if they need to get into my home since I will not be available on Thursday I will have to reschedule the repair. As soon as I am fully operational again will be looking into switching to another phone and internet provider. | |
| Crystal Dejarnette | 11/25/11 |
| I am very ashamed to say that I have AT&T service. I recently added the U verse and internet package to my home. That truly was a huge mistake, I called customer service tech support after two days of service cause I had no service starting at 4pm the day before Thsnksgiving, I was told someone would be there to fix it by 9pm. Needless to say nobody showed up, except guest for the holiday. I called them ay 9:10pm and was talking to tech support and had a call from them coming thru in call waiting,to tell me nobody was gonna make it to me, at this time its 20 minutes after 9. That is the worst customer service EVER,then to here the tech support supervisor say to me that she was calling the field supervisor and the tech guy. I was told neither one were answering their phones...Really... I am gonna call corp.office after this post. My TV wasnt fixed till the next day on THANSGIVING, at 11ish in the morning, all though I was promised first thing in the morning.Just saying, I used to work in an inbound call center for sprint/nextel. I will say we gave an amazing customer service compaired to these folks.. I wish I could have a supercisors job, I know I could make a difference!!!!!!!!!! | |
| LizC | 11/22/11 |
| My rating of poor goes to AT & T for their very poor, uncaring, umprofessional customer service. At&t should be outraged! While on hold, I happen to read ALL the the reviews posted about At&t. The NEW At&t is a horrible! I have a BB Bold 9700 and encountered a problem with the return key. When I went into my local At&t store, I was told that so long as it worked.... and also I could try to go to the repair center and see what they could do, as I could possibly get a replacement, refurbished phone for $? That was not an option for me, as my phone is in mint condition with the exception of the malfunctioning button. Needless to say, the button gave in after repeatidly pressing. I called 611 from my cell and tried to get assistance. After an extensive conversation and hold period, I was told from the ATT representative that she would authorize an override upgrade for me. I could go into the store and all the information would be in the noted in the system. Well, I am sure everyone knows from this point how the story widns up. There were no notations on the system as to any authorized orverride upgrade. There were no options available or given. The MANAGER of the store, was of no assistance whatsoever. He tried to humilate me and make me look like I was not able to comphrend what was his explanation for ATT's rudeness, and contrary information from representative to representative and from store/center to store/center. I have been a "PREEFERRED CUSTOMER" as they say, for many years, and If ATT would like to continue to have my business or everyone elses for that matter, they should try to make MAJOR IMPROVEMENTS in their customer service. I called this morning and was connected to a rep who obviously was NOT a morning person, and right now I am on hold for dear life. It is unacceptable and again ATT should be ashamed of themselves. WHen you look at the FInancial reports on line, (Public record) you see who makes them who they are and we are treated like, well you know what. AT & T, you should be ashamed! You call yourself a company with excellent customer service, all that hogwash in your commercials, recordings, media, etc., is a crock. When my contract expires I WILL DEFINITELY be going elsewhere! | |
| Andrew J Krotje | 11/23/11 |
| I am a shareholder and I am as mad as H _ _ _ ! We had an outage here in Hernando County Florida and it took 30 hours to get it fixed. Called the REPAIR line and was told on Saturday the 19th Don't worry we will get to you before the evening of Wendesday the 23 rd. When a problem arises with Verizon they are there at least by the next day, We don't have Verizon in this county. Very poor service and God forbid you don't pay on time OH! Brother you will get a responce then for sure. | |
| Dennis H Lentin, PhD | 11/23/11 |
| To Whom it may concern; I would not give ATT one star, but the web site does not allow for no stars. Now they have fixed the star rating. I have read the comments left by people before me, I wish I had looked before changing from hard wire to VOIP. If ATT did not have some sort of monopoly, they would be out of business in thirty days. This is the most incompetent company I have ever done business with. It took 14 techs to solve the problems with the installation of U-Verse in my home. I spent a total of 60hours with the techs and on the telephone. I indicated that after the Holidays I would start looking for another service and was connected to the retention center, where I was offered a bribe to stay with U-Verse. I indicated that I wanted the offer in writing. I was told they can't do that. I have been taught that if it is not in writing, it does not exist. I want some sort of compensation for what I went through, but no one will call me back, even though they said they would. I doubt that anyone from ATT reads this, as I have concluded they just do not care. My New Years resolution is to find a replacement for ATT. I do have to say that the U-Verse internet is much better than DSL. Now all we have to do is get off Yahoo servers, where they have to many users for the server capacity. | |
| robert agress | 11/21/11 |
| PLEASE READ THIS ALL THE WAY THROUGH! DOING BUSINESS WITH AT&T IS HORRIBLE: i gave 2-stars because internet usually works, but when it doesn't, MINUS 5 STARS! last weekend, i had outage problems and was TWICE told that the outage was corrected and i was asked to troubleshoot each time. each time, the internet customer service person who assisted me was given incorrect information pertaining to the outage being corrected. i had wasted more than 2 hours on the phone (including a few "disconnections") with at&t that saturday and sunday. when my internet service was restored monday, i called at&t internet services to get credit for the outage and the frustration, inconvenience, and poor performance by the at&t internet team. i was transferred around 5 times until i finally had to drop the project because i had somewhere to go. WHAT A SURPRISE I HAD IN MY MAILBOX THIS PAST SATURDAY: a "welcome letter" for an upgrade in high-speed internet plan ... i was SLAMMED, and i think that it was the fast-talking at&t representative from india who kept on trying to put me in a new plan intimating that my present plan may be responsible for the outage! IT TOOK ME MORE THAN AN HOUR TO GET THE WHEELS IN MOTION TO GET MY PREVIOUS PLAN RESTORED, AND THE CUSTOMER SERVICE REPRESENTATIVE COULD NOT/WOULD NOT HAVE A CALL MADE TO ME INFORMING ME THAT THE SITUATION WAS CORRECTED! i found this website and am going to write to the CEO. AT&T, through their employees' negligence and fraud, detracted from the quality of my weekend for the past two weekends, and i am going to sue AT&T in small claims court in Fulton County, GA if i am not compensated for my inconvenience and frustration. | |
| | 11/21/11 |
| I wish I could rate this service negative 50 stars. I am just joining a flood of people who complain. There is no service at all. A switch from regular service to u-verse is going on for two months now and I am being billed for both lines. It is never ending story with no positive outcome. | |
| Mrs. K | 11/21/11 |
| AT&T MUST GO UNDER! For everyone that dislikes AT&T, we must start a movement. Post youtube videos, send text messages, send emails and tell everybody you know how horrible they are. Advise anybody and everybody never to do business with them!! When a company is at dirty as AT&T, they need to be shown who is boss...the customers. Now take your power and your voice and cripple them! You don't have to be powerless anymore. Show them that your voice can make a difference. AT&T MUST GO UNDER!!!! | |
| Jackie S | 11/20/11 |
| I had at&t worldnet dial up service for about three years. I never had a problem until I canceled my service right before AT&T took over worldnet. I cancelled online but couldn't cancel the Automatic withdrawal from my bank. I thought that when I cancelled the service it would stop coming out. So after spending an hour and a half on the phone getting transferred from one department to another they finally cancelled my auto pay that was in Sept 2010 and I have a confirmation #. just yesterday I saw that they took money out of my account. Over a year later. This is a nightmare! They are on the East coast and I live in Alaska so I will have to do it at work again. | |
| delray beach | 11/17/11 |
| at&t is the worst company, the sale associates don't know what they are doing. my internet service has changed every month from $14.99, 19.95, 24.95 and now $42.00 I am going to disconnect my service before the next month cycle. | |
| Froggie | 11/17/11 |
| 800-422-0499. 800-422-0499. 800-422-0499. A few days after filing an online complaint with the Texas Public Utilities Commission,I called the PUC at 512-936-7000 to request a number at AT&T to talk with a person with actual authority to deal with my concern (as opposed to the customer service drones, who are useless). The PUC operator confirmed my identity and that I had a complaint against AT&T on file, and only then gave me the number of AT&T's "executive office," 800-422-0499. She also mentioned that she was logging an entry in the PUC database recording that she had given me that number. Obviously the political influence of the utility companies in Texas is such that the PUC is very restrictive about releasing that telephone number, but at least there is a way to get it. I called the number and a person answered that line "AT&T, Office of the President." It is not really the office of the AT&T CEO, but is a department of actual troubleshooters to deal with customers who have taken their issues to the PUC. The person who took my call to that number was intelligent, motivated and apparently empowered to actually deal with my multifaceted issue. He made various calls to different AT&T departments, putting me on hold, though, so I could not hear what was actually said. In any event, he got results. I expect that AT&T changes that number periodically as it gets out to the public, such as through postings like this, but hopefully it will be good for a while. | |
| Thomas Berry | 11/17/11 |
| I wouldn't even give this company a star. They deserve a flaming bag of poo. They have done nothing but treat me like crap without resolving any issues. They can't even set up basic Internet service right the first time. Their billing department can't do anything right and anyone that ships their equipment back to them they will lose it and then steal your money. They have no concept of customer service and only succeed in giving you the run around and then telling you that it's your problem to fix | |
| John | 11/18/11 |
| Have a complaint like I do, send it in, go cretified mail with a return receipt to the CEO: AT&T Corporate office: 208 South Akard St, Dallas TX, 75202 Phone: 210-821-4105 Email: info@att.com CEO: Randall L Stephenson | |
| Jessica | 11/18/11 |
| At&t it one of the worst company ever. The customer service sucks... I been having problems with my phone I called and the supervisor tells me I'm stupid and had the nerve to hang up on me with out resolving the issues. When I asked for corporate number he kept telling me he does it have it.. I hate this phone company... | |
| Leaf River | 11/18/11 |
| I live in downtown Oakland and cant get any 3g or even a bar of service on my block. I called Moses at AT&T to describe my delima. He didn't seem to care what so ever, and I asked to speak to a supervisor. "You are" was his response. I asked him if the 130$ early termination fee I wanted waved was worth the fact that I am going to get as many people I know to switch to Verizon as possible, and his response was once again of someone who could care less about customer service. | |
| Andrea Mandel | 11/15/11 |
| AT&T is the worst company to ever deal with,I have had problems with this company on the very day that i had service. My entire house was re wired my service is always intermittant,and sometimes all day we are without service. My bills are always paid they will disconnect you and then re connect saying its a mistake then bill with a $ 30,00 charge on three equipment. These tech do not know what they are doing,and the advisors are very rude,and shows no respect to the customers, I remember the days when the customer is always right but Corporate greed took over and the managers and president make's all the money.Not thinking about the customer welbeing. WHAT A SHAME I WILL BE MOVING TO ANOTHER COMPANY I STRONGLY RECOMMEND THAT PEOPLE SHOULD NOT USE AT&T SERVICE EVER THIS COMPANY IS ALL ABOUT THE MONEY PLEASE DO NOT PARTICIPATE IN ANY PROMOTIONAL LIES THEY ARE TO EXPENSIVE AND THE SERVICE SUCK BIG TIME. I WILL BE PASSING THIS NOTE TO EVERYONE , I SEE OR KNOW. | |
| Kris | 11/15/11 |
| I've faced the run-around for 4 months. Started when I signed up for All Distance (long distance plan for $52/mo). Since then they have charged me 33Cents/min for long distance AND the $52 a month. In trying to straighten this out,I am on phone for two hours every month talking to Filipinos who barely speak English. I will end my service as soon as I can w/o dinging my credit rating. | |
| Cindy | 11/16/11 |
| Scheduled service in late May to begin June 10. When we got one poor excuse after another for no service or equiptment, we cancelled the order June 24. were given a comfirmation #. The next day 2 sets of equiptment showed up. returned it & again got comfirmation. Every other month since we receive a bill for the cost of the equiptment that WAS NOT RETURNED as well as charges for the use of the equiptment UNTIL IT WAS RETURNED> You are on hold forever, everyone says they will be glad to help but nothing is done. Finally got connected to a manager which disconnected me & gave no call back. When I called again I was told they have no ability to connect me to management & refuse to give corp. numbers. I think we should all contact the Better Bus. bureau. One more bill & we will see an attorney & file harrassment. | |
| T. | 11/16/11 |
| Please stop the constant calls when your late for a few days on your bill. When I get paid you will get paid. You always get paid but the constant automated message about your bill is late is really annoying. I realize that I am a few days late. Its not helpful, wanted, needed or anything else. It is definitively not a courtesy. If they don't stop I will take my service elsewhere in less than 3 months. That is the wonderful prison sentence I got for signing up. Two years of hell. | |
| Barbara Braxton | 11/14/11 |
| The worse customer service and company ever. I returned my equipment on 09/12/11 after getting the run around from them and was even given the wrong number to give to ups. They received the equipment back on 09/14/11 and then 6 weeks later 10/28/11 I receive a call from a collection agency stating that I owe them $660.00. I told them that I sent their equipment back and the collection agency said that this did not say what it was for and that I to pay them the $660.00. I called AT&T and they said that the equipment wasn't received until 10/26/11 and that it was over the 120 days return date. I told them that I have the proof that it was turned in 6 weeks prior to them putting me in collections and they said it didn't matter that there would be no adjustments. I told them that this was a scam and that they told me on 09/12/11 that if the equipment was returned then it would be removed as outstanding. Once I sent in in they still continued to argue that it can not be removed and that they want their money and it will remain in collections until it is paid. I am lost for what I can do. This company is totally corrupt and they have no regards for their customers or what is right or wrong. This is why you can not get past the customer service workers. No corporate numbers or fax numbers to speak with anyone that can truly help you. I totally regret having service with them and advise anyone thinking about changing to them (ATT) DON'T DO IT!!!!!! | |
| ellen | 11/12/11 |
| at&t is the worse company i have ever ever dealt with i cancelled service in sept and they are still billing me they are still stealing money out my account and they refuse to return any of my phone calls you ask for the corp number they give you the run around. at&t sucks..... | |
| El Pasoan Irritated | 11/12/11 |
| AT&T employs individuals that will sign you up for UVERSE and then steal your identity. I contacted their fraud department and an individual there could not even tell me what AT&T does to protect their customers. DO NOT do business with AT&T. | |
| Stuart J. Prettel | 11/9/11 |
| ATT is a nightmare. Promised $14.95 for internet service back in July, no other service need, just internet. Now saying it's $24.95 because I didn't get the phone service. Even the ATT STORE AGREES WITH ME!!!!!!!!!!! ATT even fights with the store employee. My $100 rebate has never been sent and now they have no record of it. Does anyone know of a number for CEO Randall Stephenson - ATT won't give out any numbers to their corporate office. DO NOT SIGN WITH ATT!!!!!! | |
| Chris | 11/9/11 |
| November 2010 I signed a service agreement for U-verse and 4 phone lines. A year later I still don't have my U-verse or any internet for that matter. I have been charged for internet the whole time and when I didn't pay the fraudulent charges my service was cut off. I cannot get anyone with AT&T to even respond. This includes Eric Watts in the "Office of the President" down to Leisha Bradley who was the initial sales rep. When dealing with customer service the person you talk to will never be able to help you, it is always another department's issue. STAY AWAY FROM AT&T. | |
| Irate lady | 11/9/11 |
| Horrible horrible company. Phones do not work and it is a nighmare to try and get them to replace them and in the end you have to use an upgrade to replace a phone that doesn't work. I hate AT&T more than I have ever hated any other company. Will try to escalate complaint to corporate but I can only imagine what luck I will have. | |
| michele | 11/9/11 |
| AT&t is the shittiest company ever...after being tricked into uverse.. thet dropped my landline(POTS)...we have a ringmaster that after a month and a half it still does not work. you call repairs to follow up and they say nithings wrong so we closed the repair. I said it is not repaired I want a supervisor they refuse. They say they will open another ticket. Oh I did get 1 suoervisor the last time she promised to follow all the way to the end and gave me a bogus email and refused to give me her id #. Her name is THERESA TREMBALL out of the St Louis KY. She deserved to be FIRED for the LIES as well as everyone else in ST Louis!!! DO NOT GET UVERSE OR USE AT&T unless you enjoy anger, migraines, and high blood pressure! | |
| Karen | 11/4/11 |
| ATT REALLY WHAT KINDA SERVICE ARE THEY GIVING NOTHING AT ALL BUT HIGH BLOOD PREASURE AND DOCTOR BILLS. THEY JUST WANT TO TAKE YOUR MONEY AND NOT RESOLVE ANYTHING THEY SET UP APPOIONTMENTS AND RESCHEDULE IT AGAIN ON THERE OWN. HOW MUCH WORK IS A PERSON SUPPOSE TO MISS JUST TO GET SERVICE MISSING MONEY DUE TO THERE NEGLEGANCE. I ADVISE NO ONE TO GET ATT | |
| John | 11/4/11 |
| I've been with AT&T for 4.5 years, full U-vers service, never had any real problems with AT&T until now, they were billing me $285.00 per month for phone, internet and cable, had another company contact me and offer the same plan for 12 months for $107.00, went with them. You can sign up with AT&T very easy but you cant cancel that easy, called AT&T twice to tell them to stop my services, they stated they could not until an order went through due to my phone number being ported. No problem keep the phone running until the order goes through just cancel my cable and my internet then once the phone is ported cancel that too. Their answer,cant do that, are you kidding me, I cant cancel service for cable or internet because of the phone line. The phone will take 1 to 2 weeks to get ported so now I have to pay AT&T for providing nothing and my new provider as well. cant get any help from their high quality customer service people, cant find a way to contact their corporate office, get hung up on the phone, no one there seems to care at all. I bet when I get a class action lawsuit filed due to them doing this to me and everyone else that has gone through it I might be able to get something done. VERY FRUSTRATED!!!!!!!!! | |
| Theophilus Moore,lakebrownhorse@yahoo.com , 504 699-8288 | 11/4/11 |
| CEO Of AT&T, Our Organization Voices of Experience, Inc. is a community organization that caters to our community needs, at the present we are working with our kids after school to guide them away from this violence that's trying to hold our city hostage,with that saidth we are in need of a computer-lab in order to further our kids education, also get teens,, adults,, and senior citizens involved with learning how to use the computer basics. I spoke with the Director of Goodwill Industries with partnering to help us with LearnerWeb a program that teaches the basic of using computer. She advise me that their funding was low, so I would appreciate if your corporation donate your use computers that can be wipe clean of any confidential information and we can start to builld a computer lab in our community where it is so desperate needed as a tool, so we could help change the mind-set of some of these young folk in doing the right thing. Can you please contact me at 504 699 8288 or email- thee5moe@gmail.com and Voices of Experience, Inc. 3207 Erato St. New Orleans, Louisiana 70125. Thanks for all cooperation and any consideration will be greatly appreciaqted. | |
| Sara | 11/8/11 |
| I had at&t about 6 months ago and because of a problem with the way the account had ben built, my husband and I couldn't recieve calls. We were told it was the phones over and over, so we kept getting new ones. finnaly on day 33 of out contract we were told it was an unfixable problem with the way the account was built and we would have to pay $700 to cancel one account and start over from the ground, so we anceled our services. Fast forward to two weeks ago. trying to see the best of the situation, we decided to go back to at&t. BIG MISTAKE. Now, 11 days into the contract, our phones really ARE malfunctioning, and they refuse to switch them out because apparently we were unaware that a person my husband worked with at a previous job who was friends with the manager of our store that we were boasting about taking back good phones over and over when in fact we were told it was phone problems, not account problems until day 33. THAT obviously was a lie. They are accusing us of fraud and on day 11 even rufuse to let us cancel our contract! I'm so upset,we were not informed that we "commited fraud" when we bought the phones and our contract states we have a 30 day cancellation right. end of story!! | |
| Renata | 11/8/11 |
| I started the service with your company since 2005, and she claims that I agreed to be charged one month in advance. I am very disappointed with your company, customer service, and the overall experience I had with whom I contacted on the phone. I have been happy in Virginia before I moved to Chicago, but not the case anymore, I have had bad reception, dropped calls, many voicemails I can't hear, nor pick up any incoming calls. This is a very very very poor service, and it did not help at all when I tried many times contacting customer service who were very horrible in explaining my concerns, rude, and do not have a clue on what's going on. I am very disappointed and upset that I had to work with such company,and sadly I had to waste another 15 minutes of my time to write this letter, and hopefully SOMEONE in your company will actually do something about this. Many people have voiced their concerns but what have your company done to solve these on going issues with connections, and bad service? Nothing I suppose. Otherwise I won't be writing this letter Thank you for all the my lost minutes. Congrats AT&T!! You have lost another customer! | |
| Pissed Customer | 11/8/11 |
| I am very upset and not happy right now with the service and the staff, not a pleasant people to work with, My last ever time trying to work with them, they are really not a good company esp in the midwest, they have no signals out here. DO NOT SIGN ANY CONTRACT WITH THEM AT ALLLLLLLLL. | |
| Renata | 11/8/11 |
| I started the service with your company since 2005, and she claims that I agreed to be charged one month in advance. I am very disppointed with your company, customer service, and the overall experience I had with whom I contacted on the phone. I have been happy in Virginia before I moved to Chicago, but not the case anymore, I have had bad reception, dropped calls, many voicemails I can't hear, nor pick up any incoming calls. This is a very very very poor service, and it did not help at all when I tried many times contacting customer service who were very horrible in explaining my concerns, rude, and do not have a clue on what's going on. I am very disappointed and upset that I had to work with such company,and sadly I had to waste another 15 minutes of my time to write this letter, and hopefully SOMEONE in your company will actually do something about this. Many people have voiced their concerns but what have your company done to solve these on going issues with connections, and bad service? Nothing I suppose. Otherwise I won't be writing this letter Thank you for all the my lost minutes. Congrats AT&T!! You have lost another customer! | |
| Cindy | 11/2/11 |
| I too have been screwed by this company. I ordered a direct tv bundle on 10/10/11, was told by 10/14/11 I would have my phone and Internet. On 10/13/11 my satellite was placed with no problems and my new Internet moden was left for me to install. Well here it is 11/2/11 and after dozens of calls to all of the above including the Appeals and Escalaton Dept. I'm still without. Unfortunately I didn't do my research, had I come across this sooner I would have gone back to my expensive Comcast. I take care of my 84 yr. old mother and it in our best interest to have a LAN line. Comcast cable was always going out. Is there any reputable communication companies left in this country! | |
| joseph girardin | 11/2/11 |
| I have been with AT&T for 25 years. for the past 4 month AT&T has been taking out money from account and "the syatem "stating that it's not true,even when i faxed in my bank statement and had several managers confirmed aswell. one manager "said they would "turn your service back on per "Robert wright.I will not stop until they meet my demand. | |
| Heinz Ohmen | 11/2/11 |
| We are in Florida. I'm trying to reinstate since 3 weeks my International Phone Service with AT7T and nothing works out even I have received three confirmations by e-mail the service would have been reinstalled. This company is simply to big and monopolized to be interested in a single customer. They should be splitt up again as they have been 25 years ago. They did not learn so they should suffer form their arrogance and ignorance. | |
| David | 11/2/11 |
| I have been with AT&T for 3 years now. I started out with DSL and Phone. Since most of my phone calls was through my cell phone I decide to drop the phone when my contract expired and just have DSL. Well I have a job where I work from home I make good money and its a study paycheck. Well I received a letter in the mail last week telling me that my DSL would be switching to U-Verse and that i needed to call within the next 45 to insure a smooth transition. So I called them up and the basically told me that I had to sign a new contract. I asked if I could keep my DSL and then they said no DSL is no longer going to be offered that U-verse is taking over. So I signed up and got the Modem on that Friday. My service date was set for 8PM on Monday 10/31/11. S0 now its Wed and after 25 calls to tech support and being give the run around and lied to its still not working. Now my boss is on the verge of firing me because I can't work because of no internet and all the response I can get out of them is I'm sorry I understand you Mr. Henry but theres nothing I can do. WoW. AT&T I hope all your corporate employees and every other employee rots in hell. | |
| Susan | 11/3/11 |
| I live in a very rural, remote area. ATT was the only choice for a cell phone. I have been with them 10 miserable years. My first phone wouldn't work at all at my house. I couldn't get out of the contract and paid for 2 years on a phone that rarely had service. Then a tower was put in nearby so I renewed the contract; and not only for one phone, but three. (My daughter, my fiance and myself.) My fiance died suddenly...again, couldn't get out of the contract for that phone. When my daughter got married, I didn't need her line, but ATT talked me into keeping 2 lines because they said I got more minutes being on the family plan, and in the long run it would be the cheapest way to go. Last week I called to increase my text messaging and ATT talked me into renewing my contract. I had seriously planned on changing to Straight Talk which is available in the area now. But Thelma, at ATT, made me an offer that I couldn't refuse. 950 anytime minutes, unlimited text, unlimited mobile to ANY mobile, and a new Soltice II phone. $59.99/month. This was a bit more expensive than Straight Talk, but being a creature of habit, I decided to stay with ATT and renew my contract one more time. I got the phone and it didn't work. When I called ATT they told me that there was no way I was offered a contract like that, as ATT doesn't have that type of contract. I told them that I wrote everything down the night I talked with Thelma, and before we got off the phone, I repeated what she had told me, to make sure that I understood the agreement. I was told that my plan was only for 450 anytime minutes, unlimited text, unlimited mobile to only ATT mobile. Oh, ATT also insisted that I change my phone number to the extra line I had. So I let everyone know of my new number, which is a pain. I have spent approximately 3 hours on the phone with ATT over this, changed my number, been lied to, and am now being told that it will cost me $122 to get out of the contract. AND, in all the years with ATT, the representatives that I talked with last night were the most unfriendly, nasty people I've ever dealt with at ATT. Apparently ATT doesn't understand that there are other companies popping up out there that are offering much more, for much less - with no contract. I will be going out this weekend to arrange for a Straight Talk phone and I will be sure to let anyone I know who is still foolish enough to consider dealing with ATT know what a mistake they will be making if they do so. Shame on ATT. I feel sorry for all the employees who will be losing their jobs as other companies take away ATT's business. | |
| S. Graham | 10/30/11 |
| I've been having dropped calls with my phone for two to three months and I've tried everything that customer service has requested for me to do. I've had my iPhone replaced twice, my sim card as well until my service just completely stop working with that device. I pulled out my blackberry thinking that it was my iPhone and boy was I wrong, I'm having just as many or more dropped calls, I have been totally miss led for nearly three months. Customer service has not been helpful, the Techs can't figure it out, so who in the world do you have to speak with to have issues resolved¿ My mother has been trying to contact me all weekend and she got a busy signal or a message that said I couldn't be reached, she went as far as notifying the authorities because she thought that it was something wrong with me. Ratings! There should be a zero there to choose. | |
| Mark MacPhail | 10/31/11 |
| AT&T Customer Service does not exist. Have had 3 techs at my house in the last 11 days and have been on the phone with them 8 out of the last 11 days. System re-boots on its own every 12 hrs (lose TV and phone service) Want to talk with a Manager at AT&T and told "Operations Managers" do not talk to the public! | |
| Toy | 10/29/11 |
| I been with AT&T since 2006 and I had a total of 9 lines. This company has been cheating us out of money since then. Every month our bills would be over 120 dollars per line. We were being charged twice for services and finally we had enough. The customer service people are rude and like to talk to people any kind of way. When we are the reason they have a job! And corporate is no better | |
| Karen | 10/29/11 |
| At&t customer service stinks. All I have had is lies. They ship you from 1 person to another and everyone has another lie. I have cancer and I don't need this stress.I wonder what the share holders would say if we all canceled our service? We got an automotive phone call said that all was fixed bu no way...another lie. I will try monday calling corp office...I know thats a laugh but I will try. Maybe the new people need to help us out. | |
| Aaron Pepkowski | 10/27/11 |
| After reading a few of these I can tell this will more than likely be a waste. Let's find out. After taking nearly 2.5 months of back and forth internet has finally been successfully installed without any issues. I am now continuing to wait on a clear answer to why I cannot get Uverse/digital tv. I don't understand why I am not able to get this. I find it interesting that ATT is not interested in my money. Your feedback would be appreciated. Aaron 2193313524 paaron9@yahoo.com | |
| Carolyn Green | 10/24/11 |
| I oured a bill back in 2007,and I payed it to be my phone back on,now I get phone service back again through att,and internet,so I broped the phone and just have dsl internet,now that I want to get U Verse my old bill that I payed is comeing back up,I have had just about all I can take and I am going to fined me a new internet service,just like I did with my phone,I love my magic jack. | |
| Michael Greenough | 10/24/11 |
| I canceled my service on June 29 because we moved into an area that did not have AT&T. I paid my final bill on July 20 but, on Aug 20 they took out of my checking account a full month's bill $255.01. When I called they said it was a mistake and they would refund my money by check in 4-6 weeks (what??4-6 weeks). Well, I did get the check in 5 weeks. Thought that was the end of things but at the end of September I get a bill for $795.00 you can imagine my surprise when it said it was for non-returned equipment. I had taken my equipment to the UPS store like they told me to on Aug 24. and according to UPS tracking they received the equipment on Aug. 26. So again I had to place a call to find out what happened, after being transfered 4 times I finally got a woman (Pauline) who said she took care of it and I won't be charged because they did see it was all returned. Fast forward to today and boom my checking account was in the negative due to AT&T taken $795.00 out. I'm flipping mad..I called again and was transfered 4 times before a man name Dan told me they would send me a check in 4-6 weeks. Are you kidding me..It's $795.00 and it bounced two other checks on me. I like tons of other people live paycheck to paycheck and what do I tell the electric and water company when they come to shut me off for non-payment that they have to wait 4-6 weeks for the check from AT&T. | |
| R. Paradoski | 10/21/11 |
| We had Verizon, but when the iPhone was only offered through AT&T, we made the switch. BIG MISTAKE! No, the mistake was not the iPhone but with YOU. With Verizon, we never had dropped calls, not even in our basement. Their service was flawless here. In order to compensate for your poor signal, we purchased a MicroCell unit. That was a wasted $200.00. The calls continue to be dropped, EVEN when we're making a call in the same room with the MicroCell. What a joke. The MicroCell is nothing more that an ugly hunk of plastic. It's a scam! Your local AT&T retail store, along with the dial-up customer service personnel have told us we are in an area surrounded by your towers, and that reception should not be an issue. OH, REALLY! It's been a year now, and we're committed to using the iPhone, as we are an Apple household. We are loyal to Apple and their products. HOWEVER, you are making many users/customers extremely displeased with your lack of attention. We've read numerous complaints regarding your service, and had hoped by now some measures would have been taken to alleviate the distress your system has levied upon your customers. YOU OBVIOUSLY DO NOT CARE, as is apparent by all the dissatisfied remarks we have read from others. We don't expect to hear from you. You've done nothing to engage our loyality. Why do you continue to ignore your customers? Who do you think is paying your salaries? If you were in our shoes, you'd make the switch to Verizon. However, we are not made of money, and are on a limited income, and cannot afford to simply jump ship; not when jumping means shelling out over $500.00, PLUS the cost of a new iPhone. Who's running AT&T; Congress? HELLO? IS ANYONE THERE? HELLO? | |
| Att Customer | 10/22/11 |
| OMG! This is so funny! Everyone here, pouring there hearts out, hoping to be heard like fleas yelling in the ear of an elephant as it lumbers through the jungle. (the Att Jungle) LOL. Fact: ATT DOES NOT CARE ABOUT YOU. OR YOUR PROBLEMS WITH THIER SERVICE. AS LONG AS YOU CONTINUE TO PAY THEM. Solution: STOP PAYING ATT! USE A CHARGE BACK ON YOUR CREDIT CARD. BLOCK THE BANK DRAFT ON YOUR ACCOUNT. STOP • PAYING • ATT • FOR • SERVICE • YOU • ARE • NOT • GETTING • ! | |
| Penny | 10/22/11 |
| Troy Michigan AT&T store ARE RUDE I TOOK MY PHONE BACK 2 TIMES BECAUSE THE DID NOT WORK THE 3 TIME YESTER DAY OCTOBER 21 2011 SERVISE SAID TO TAKE IT TO THE STORE SO I DID AND THEY DID NOT HAVE THE SAME PHONE TO REPLACE IT AND WAS TOLD I HAD TO PAY 35$ RESTOCK FEE ON A PHONE THAT DID NOT WORK SO I CALL AT&T CORPORATE OFFICE AND THAY CALL THE STORE AND TOLD THE MANAGER TO REPLACE THE PHONE. WHEN I GOT TO THE SOTE THE MANAGER CAME OR SREAMING AT ME AND MY KIDS THAT AT&T WAS NOT EXCANGING ANY MORE PHONES FOR US FOR ANY REASON EVEN IF I HAD INSRURANCE AT ANY STORE AND SAID SHE HAS NOTED THE ACOUNT THAT NO ONE WAS TO GIVE IS AND SERVICE AT ALL.. THAT WE WERE NOT TO EVEN TO COME IN TO HER STORE EVEN TO PAY OUR BILL SHE DID NOT WANT OUR BISNESS AT ALL THAT THE kind OF SERVICE I GET FROM AT&T | |
| Kurt Woods | 10/22/11 |
| I renewed my AT&T contract (against my better judgment) & activated my new phone "Sharp STX 2" on 4 September 2011. Since then I have experienced nothing but headaches with the phone and AT&T Customer Service. The phone drops calls CONSTANTLY! If the calls aren't dropped they divert to a HOLD status, at which point, I have to RETRIEVE the calls. The Customer Service conducted numerous test and CONFIRMED that there weren't any tower problems but the phone is DEFECTIVE and needs to be REPLACED; however, when it comes to actually getting the phone replaced AT&T refuses to replace the phone. The Customer Service is PATHETIC, nothing less than ATROCIOUS... They promise a lot and deliver very little. AT&T, in my opinion, is the worst Customer Service I have EVER dealt with. Shame on me once, maybe twice; however, never a third time. I WILL NOT be renewing my contract on the next go around. | |
| Lester Lombard | 10/22/11 |
| AT&T has no idea what they are doing there service is non existent. They changed our telephone number without our permission and we asked for it to be ported back they have given us the run around for nearly a month and we are still no further than the day we started. They dug through all my irrigation lines did not even ask if we had an irrigation system . They told us they were going to dig it by hand but that did not happen. Nobody cares to fix it and all they do is pass you on to someone else and make false promises. It is a disgrace that we have to actually pay for this. | |
| Michaela | 10/22/11 |
| I was with AT&T for over 15 years. When I married I changed to my husband's plan and paid my last bill with them. Three years later, yesterday, I pulled my credit report and find that 1) They turned over a past due amount of $192 to a collection agency named Enhanced Recovery Systems, 2) this is on my credit history as unpaid. FACT: I never received ONE past due notice from AT&T...FACT-I never received any notice of ANY kind from this collection agency that any money was owed. This came as a total shock to me. I had always paid my AT&T bills on time and was very careful when closing my account to be sure it was paid in full. I have no idea what to do now...am just so fuming angry I would stutter! I don't know if I go to AT&T or to this collection agency for help. Is there anyone out there with any suggestions? My email address for help is hapamango@gmail.com...THANK YOU in advance for any advice. | |
| BJM | 10/20/11 |
| For the past 3 day I've been trying to get in touch with someone in AT&T. A tech support person,coustomer service,billing ,I,ve tried everything but except killing myself and got nowhere and nothing but disgusting and aggravated because them don't have ANYONE TO ANSWER YOUR CALL EXCEPT A MACHIME.And when you think your finished the talking machine comes back on. AT&T HAS TO MANY THINGS IN THE WORKS AND NOONE TO HANDLE IT.THEY LAY OFF PEOPLE THAT NEED A JOB AND REPLACE THEM WITH A MACHINE. THIS IS A DISGRACE AND DISREGARD FOR THE CONSUMER.AND WE PAY TO BE TREATED LIKE WE'RE STUPID.AS LONG AS THEY GET THEIR PROFIT THEY DON'T CARE ABOUT ANYONE OR ANYTHING EXCEPT THEMSELFS. THIS IS A SORRY CASE OF PRODUCTION IN LIFE.WHAT'S THEIR NEXT STEP.ONLY THEY KNOW - WE DON'T | |
| Layson | 10/18/11 |
| I have been with AT&T for over 20 years and had uverse installed and i have to say i have never seen such piss poor communication in my life. They have screwed my bill up so bad and i am so tired of fighting with them. They do not care about their long time customers anymore. I am contacting our local news stations and have also notified anyone i have come in contact with how crappy their service and customer service has become. As soon as i can get away from them i will be gone. This is unreal i wish they would go under as far as a business is concerned! | |
| PENNY | 10/18/11 |
| I’m sitting here waiting for my high-speed connection to activate…and still nothing! I’ve called them a half dozen times already and each of these times I’ve been given a different set of excuses as to why…makes me wonder what kind of excuse(s) I’ll get next time I call!! It boils my xxx to think I gave up Earthlink dialup for this!! Say what you want about Earthlink or their dialup service, but it works and is reliable and has been there for me since I went with them in OCTOBER 10 2011… I’m giving this another few hours, and I will call them and tell them to put the service up that place where the sun never shines!! I echo the comments of others here who think ATT high-speed sucks!! It sucks!! I WILL CANCLE ALL 5 CELL PHONES AND INTERNET AND CALBE TV IT ALL SUCKS AND KNOW ONE KNOW HOW TO IF IT WITH OUT BILLING YOU EXTEA | |
| E. Thomas | 10/19/11 |
| My actual rating is zero star. I picked up AT&T services in July, 2011 for internet and phone. I had just bought a new lab top and within 3 weeks of service, I was being kicked off the internet every time I got on. When I called AT&T, the problem was fixed temporarily. After 1 week, I was not able to get on the internet at all. I have sat on the phone on hold for hours on end. No one could find the problem. Finally on October 12, 2011 I was told that my internet service had been disconnected for over 1 month. I have automatic payment deductions each month and payments were made. I thought it would be as simple as restoring my service. However, as of today's date (October 19, 2011), my services have not been restored, I am awaiting a return call (for what, I don't know) and I am waiting for a refund of monies I paid while not getting service. After reading the horror stories of other customers, I am not so hopeful in getting a positive response anytime soon. If not, this matter will be referred to the Attorney General and the Better Business Bureau. | |
| deb h | 10/17/11 |
| I have been with att for wireless 20 years. I have been through the back and forth changes with cingular, att back and forth. My problem started in March 2010. I bought a motorola flipside and a tundra. My flipside froze up after 6 weeks and they refused to send me a new phone just refurbished. I was upset after paying all that money but was leaving out of town and had to accept it. The new one has not worked properly since day one but has now gotten worse. I called today and because I don't have a personal computer they won't help me. Updates may be what causes my phone to shut off by i tself but has nothing to do with the keyboard light that works when it wants to. The tundra spring hinge will not stay open and it has not been dropped or abused in any way. They won't replace that one either. The newest phone htc enspire is 6 weeks old, the speaker is badly crackling and it won't charge, they might send a refubished phone after I paid for a new one only 6 weeks ago. I have a plan thats over 200.00 a month and they will do nothing. They won't help a 20 year customer, don't think for one second they will help any of you. As soon as my contract is up, we are out of there | |
| Joyce | 10/17/11 |
| I am very unhappy with AT&T,they are hyping and soliciting for the U-Verse but they are not telling you about the fees they charge for connection. I was solicited the U-Verse internet service, I was told that I would get a cheaper bill, but not told about the hidden charges for installation. If I was told about the charges for installation, do you really think I would have gotten new service for a lousy ten dollars savings, only to be charged three hundred or more for installation? What would be the savings in that? They lied and said they explained the charges to me, and they know that they didn't. I am telling everyone not to get U-Verse. | |
| time to put a stop 2 at&t wireless poor service | 10/18/11 |
| at&t in general is hard to reach 2 settle wireless problems! i encourage everyone that comes 2 this site 2 not give up untill you reach corporate offices and demand your issues resolved! call 611 on your cell phone and make person answering for at&t that they put a note on your account that you will not! pay your bill as long as you continue 2 get poor service & call every day!!!!!!!!!!!!!!!!!! maybe ? sooner than later at&t will provide service due 2 you!!!!!!!!!! persistance will pay off!!!!!!!!!!!!! | |
| Cecilia | 10/17/11 |
| I'm so fed up with AT&T .. will NEVER EVER EVER get any services from there after I went through today at the store located on 4101 Rib Mountain Drive Wausau WI 54401 (715) 355-7776 with the store assistant manager, JASON. What a bunch of crappy services. AT&T customer services are horrible! I try to contact corporate office and out of all things, there's none to be found. I google it up and finally found one only to talk to another agent in the other state. Complain can't be file as there is no e-mail address provided or any other phone except A P.O. BOX mailbox .. wthey! So now, I'm writing to complain through mail? Excuses, excuses. I know why the big head took this route -- to avoid all matters -- if my letter get lost in the mail, oops, too bad so sad for me. BAD BAD customer services. Worst experience in my life! Recommend not to get AT&T ever again! | |
| Uniqua Hall/Loretta Wright | 10/15/11 |
| I have had the worst experience I could ever imagine with AT&T. It has been ongoing since signing up for service in Oct, 2010. I was able to come to some type resolution until I moved in May of 2011--that's when all HELL broke lose again and even worse this time around. I have received at least 3 different telephone numbers as a result I had to destroy business material several times, tediously exchanging new contact information several times with colleagues, family, and friends. I have spent countless hours on the phone with At&t reps. while giving them the same information but they never resolve my problem though they promised they have, resulting in creating worse results and more problems for me. I signed up for specific services at promised rates/prices yet when the bill(s) come the amount due is often double or triple what I suppose to pay. I have been incorrectly billed for services I did not even order or authorize. My worst mistake was switching to UVERSE. I still can't find the words to describe my experience. What I can say is this though, that in a matter of 7 days I had receive a total of 3 billing summaries and none of it was what I ordered--Go figure! I finally cancelled all my services on my second account (except cell-to have some kind of communication source) on Oct 12, 2011 and how about within 2 days I received another billing summary that said I had ordered services and an almost $200 was due by a certain date---What in the world is going on? I really believe At&t has lost their mind or they are demon possessed!!! And no I won't apologize!!! The rating I give them is beyond poor-it's plain out pathetic and unethical!!! | |
| MARSHA WILLIAMS | 10/16/11 |
| Been waiting for my DSL to be repaired. It's been out since Monday, 10-7-11. Appointments were made and several missed commits were made. No courtesy calls were made. I was told by Rose at the 888 722-9337 ext. 896, that she only had information on me from 10-8-11 and nothing for Sunday, 10-16-11 from 8 am - 10 am. Plus I was told not to call there again. This appointment was made Sat., 10-15-11 from 888 547-5255, after 4:00 pm. I am not feeling like a valued AT&T customer. However, a technician did finally arrive Sunday, 10-16-11 about noon and solved the problem. Thank you very much! He was very nice. I can see a lot of customers leaving if customer service procedures do not change. | |
| Len DellaRocco | 10/13/11 |
| Before you read this it's good to know that I am a patient man that understands that a good company will make mistakes. AT&T didn't achieve a poor status. I will walk and talk on the horrible experience I've had trying to get my land line phone connected. After reading the bad reviews written by other customers it really amazes me how AT&T stays in business. It wiil be a mission on my part to spread the word on this company's inability to do more than say "I understand your upset" or "I'm sorry you having a problem" or providing an excuse that they have to transfer me to another department or one lie after another......This shows me that AT&T management have given up and accept they can't keep up with competitive options such as Magic Jack. I was willing to pay $50/MN ($600/YR) vs $20/yr (Magic Jack even offers more perks). My cell phone even has horrible coverage. I found another comparable service at a 30% savings that I will change to in Apr. | |
| Janet Perkins | 10/13/11 |
| I have been dealing with AT&T for over two years on one problem or another, and it is so frustrating. I have spent more than 8 hours of my time attempting to resolve issues with AT&T. The latest and most glaring example of their poor customer service is in late June I disconnected one of the phones in my home. Also, I received internet at a cost of $14.95/month. First, each month I have had to call about the cost of the internet....it's billed at $38.00/month not the $14.95. These calls take a minimum of 15 to 30 minutes to deal with the issues. And each time you are transferred to another representative you have to start the information over and over again....just crazy. The second issue, I received a bill in the amount of 102.25 which I paid by phone of August 29th. A couple of days later I received another bill in the amount of $112.63 which was due on September 19th. I called about the bill for $112.63 and I was told by a customer service representative that I did not have any bills due, my bill was current and I would not owe any money until October. The short of this story is that I never received a call on the bill for $112.63 indicating it was past due and only learned on Thursday, October 8th when I called about the $38.00 charge for internet, that the $112.63 had be turned over to collections. By the way, the representative I spoke with told me it was documented that I had called about the $112.63 bill. After a discussion with the customer representative, I requested to talk to a manager, which I was given the name and number of Mike Wheeler - 314-588-6424. I have left messages at Mr. Wheeler's number and I have not had a return call. My resolve is I am going to pay AT&T for my current charges and the supposedly past due bill. Also, I have a cell phone with AT&T,(my contract just expired) and I am going to pay that bill and discontinue all my services with AT&T. We live in a country where big business does exactly what they desire and we the consumer pay the price. I might not have any other alternatives to getting my issues resolved with AT&T, but I don't have to spend my money with a company that performs poorly in providing services and is equally as inadequate in dealing with the customers. | |
| Ken Morris | 10/13/11 |
| AT&T has given me the run around all day. I called HQ and talked to a man named Lamont. I told him of the whole trouble and he put me on hold and called a couple of numbers. I talked to a man that spoke English really well (a rare thing indeed). Anyhow, he seemed to know a thing or two and hooked me up. I think the best way to get things done with AT&T is to contact HQ at 1.210.821.4105 and press 1 and wait to talk to a rep.. I still do not care for paying $22.95 for dialup when high-speed is only about $15. | |
| Chris Miller | 10/14/11 |
| I have been trying to get internet service for the past 3 days. I have been passed around for hours at a time, told i can't talk to a manager. They told me they can't get service in my area even though my neighbors have it. I contacted a local att tech that works here and he checked and confirmed i can get internet, i even gave them his user id but they still did nothing but pass me around. I am trying to give you money and yet you don't want to take it. It's the worst customer service i've ever had. | |
| Vince A | 10/11/11 |
| I spoke with a customer resolution floor manager. And was promised verbally that I'll be getting a new replacement (same make, and model) phone and not refurbished. And what I got was a refurbished phone; I've spended a good 10 hours from being transferred to different people and department. And none ever solve my concerns. | |
| Julie | 10/11/11 |
| Just for the record, At&t has this amazing Diversity speal on their web page. It doesn't mention anything about People with disabilities though. My client is unable to successfully use her cell phone a 100%. The phone was set up by a previous employee and the pin is no where to be found. We can not have the pin sent to her phone. the phone is owned by a state run agency and there is a contract with my client with rules and guide lines to ensure the safety of this young lady. I have called several different locations of AT&T and they are all unwilling to help the situation. She has broken her phone and cannot activate the new one without the pin #. Go AT&T for providing the best supports to the people who need it the most | |
| margaret barry | 10/12/11 |
| i am fed up with att the people they hire are dumb ass there are liars they the publick i have been waiting for a week to fix my telephoneall i get is run around i had spoken to 6 or 7 at att nobody seem to know what there doing i have had open hearth surgery if i have to go to the hospital i going to sew att pu them out of busness if my telephone is not fixed tomorrow i am going to attorney you can bet your life on thatthey hire people that the american goverment pay to hire them f action att beware you got it coming a law suit | |
| XXXXXXXXXXXXXXXXXXXXXXXXXXXXX | 10/11/11 |
| To those it may concern: As an employee for one of your "third-party" call centers had to let you know that as much as the upper management appreciates visits from people on your "end" a.k.a "The Client" I would like to inform you prior to your visits we are told over and over and over again to NOT address "the Client" without a supervisor present, or be fired. Look if you are really interested in what is going on in your call centers talk to the agents. Or Dont you want to? With our recent visit from Penny, supervisors sat in on every meeting to deter any comments that could have been made by Reps. | |
| Carl Fischer | 10/11/11 |
| First, the only reason for the one star is because you can't choose zero stars. AT&T stands for American Telephone and Telegraph. Why can't I have a call forwarded to an AMERICAN call center? I am a citizen of The United States of America and I want to talk to somebody in America. (When I called in they won't even tell you what country they are in.) After spending four days trying to get my account corrected because somebody unauthorized changed the plan I was on. Who is going to reimburse me for the HOURS I was on the phone trying to fix this? I think a class action lawsuit should be filed. If I lost four hours how many total hours are lost a day because of the lousy service? I dare anybody from AT&T, in America, to call and explain this to me. Today is 10-11-2011, I'll post when I get a call. Please, don't hold your breath! | |
| INCOME #106014045 | 10/12/11 |
| I SAY WE ALL GET TOGETHER AND START A CLASS ACTION AND SUE THE COMMON SENSE BACK INTO AT&T.MY NUMBER IS (772 )418-3122 I RECENLTY PURCHASED A HOUSE AND HAD AT&T SERVICES INSTALLED, MY LAST BILL AT THE OLD ADDRESS WAS FOR 178.35 WHICH I PAID THE DUMB F@#$^ KEPT THE ACCOUNT OPEN !!! THEY NEVER CLOSED IT SO HERE THEY ARE TELLING ME I OWE 819.13 FOR THE TIME THE ACCOUNT HAS BEEN SUSPENDED!!! TACKING ON FEES AT A MONTHLY BASIS FOR SERVICES THEY HAVE NOT PROVIDED ITS CALLED FRAUD IF YOU OR I WERE TO DO IT BUT OK FOR THEM!! THEY ARE CHARGING FOR SERVICE WHEN THERE HAS NOT EVEN BEEN POWER NOR WATER AT THE OLD ADDRESS!!! DUMB F!@#$ !!! I CALLED TODAY THEY STILL HAVE NOT CLOSED THE ACCOUNT EVEN THOUGH I GOT AN E-MAIL TELLING ME I HAVE TEN BUSINESS DAYS TO RETURN THE EQUIPMENT OR (GET THIS ) THEY'LL CHARGE ME 150.00 FOR EACH BOX YET THE MINION KEEP GETTING TRANFERRED TO CAN'T DO SHIT FOR ME BUT TRANFER ME TO ANOTHER IDIOT' I GUESS THER IS AN ATT EXECUTIVE SITTING BACK IN THE DARK GETTING HIS KICKS SEEING HOW MANY PEOPLE ATT CAN PISS ON. DPEPNDING ON WHAT CREDIT REPORTING AGENCY YOU INQUIRE MY SCORE IS BETWEEN 775 AND 810!! IF IT TAKES A HIT DUE TO ATT IDIOTS RUNNING THINGS I AM GOING TO SUE. CLASS ACTION OR NOT.CHECK OUT THE E-MAIL BELOW!!! NOW REMEMBER I HAVE NOT BEEN USING THIS ACCOUNT SINCE MARCH 4, 2011 WHEN I BOUGHT MY NEW PRE-OWNED HOUSE CHECK OUT THE DISCONNECT DATE OF 10/11/2011 Time Sensitive Instructions about returning your equipment to an authorized The UPS Store® Dear Valued AT&T Customer: As you know, the equipment used with your AT&T U-verse® services is provided on a rental basis and must be returned to us when no longer in use. AT&T U-verse is pleased to work with The UPS Store® to ensure you have the easiest customer experience possible. You have received this letter because you are: 1.Reducing the number of AT&T U-verse TV receivers 2.Discontinuing your AT&T U-verse services, or 3.Replacing defective equipment Please bring this letter with you, along with your equipment to The UPS Store® within 10 days from the service change/disconnect date to avoid future billing of $150.00 for the Wireless Gateway plus an additional $150.00 per TV receiver to your account. To help us ensure your account is credited properly: • You must provide your Billing Account Number (BAN) and Order Management System (OMS) numbers to The UPS Store® center associate. This information is displayed in the information window, below. • The UPS Store® will scan your equipment for proper crediting to your account. • The UPS Store® is responsible for packaging and labeling your equipment for return to AT&T. AT&T U-verse® Equipment Return Information Window Customer BAN#: 106014045 OMS Order#: 256204362 Customer bill-to address: 1956 SW AGUERO ST, PORT SAINT LUCIE, FL 34953-1713 Planned Deactivation date: 10/11/2011 | |
| A. Guy | 10/9/11 |
| In the time it took ATT service reps to 'help me' by lying to me about a manager being available and me telling them I would wait on hold until one was and to not hang up on me and after about a half an hours speaking to a manager who told me that they did not have a supervisor that I could contact and that they did not have a physical address for me to write a letter to, I was able to sign up for a new account with a different carrier! THANKS ATT! You lost a customer of over 10 years who only a day before was going to 'add a line'... BUT, your customer care folks blew it. I'M GONE and glad to be with someone else. I would say who it is... but they probably will suck just as bad as ATT. But still I'd rather give them my money than any more to ATT. | |
| Susan R. | 10/9/11 |
| ATT has the worst customer service I have ever dealt with in my life! Ranging from no one speaking English to forcing me to purchase only ATT products to be able to get online. I have had an ongoing problem with my account since inception. I told the representative that I needed a modem that had wireless capabilities and wired so that I would not have to purchase a separate modem. When I received my modem it was for a wired computer only. I purchased a Linksys router and successfully used it for a few months until I started having internet connectivity problem. When I call about this I spent hours on the phone with individuals I could barely understand, who were rude and no help at all. The only thing I ever got accomplished was the representative telling me that I need to purchase an ATT router from an ATT store at my expense. What a crock of crap! This is by far the biggest waste of my time and money! I have had numerous visits and non-visits, non visits being that a technician was scheduled to come out, I took 4 hours off from my job, and NO ONE showed up!!!!!! No call, nothing! Now that is what I call service! After several complaints and 20+ people later, not kidding on that, Kevin, Jane, Kelley, Maura, Perry, Shawn, Pete, Michelle, Dorothy, Becky, Rachel, Ryan, Mark, Barbara, Julie, Nick, Tamara, Mark#2, Ann, Beth, and numerous others that I couldn't understand the name they were attempting to use, I have become complete frustrated with ATT and their "Customer Service", so much so that ATT will be losing a customer and I will tell as many people I can to NEVER have their service with ATT! And trust me, I am in a business that I speak to several thousand people a year! Maybe losing customers will wake up someone at the top when it affects their pocketbook!!! Here is a bit of advice from one consumer to anyone at the top at ATT.....bring your customer service back to the USA, the money you are saving by shipping jobs overseas, you lose everyday when people hate their service they are receiving! As for the 1 star for poor...if there was a negative star, ATT would get -10 stars! Thanks but no thanks for your "customer service". | |
| Tara D | 10/8/11 |
| I requested to use at&t for my DSL Service. I then decided to cancel the service. I never used it or activated it. I called with in a week or so to cancel the service. I asked the customer service representative to send me a return label. A week or so went by and I still had not received the return label. I called back and spoke with another rep and he stated that they did not have the apartment number so I updated the apartment number and requested another label. Days went by still did not receive the label. I called back again and spoke to a rep he sent me the return label via e-mail. I printed out the label and sent the DSL Box back to at&t. I then get a letter from a collection agency for 119.94. I received a post card in the mail stating that they received the equipment then I received a letter in the mail stating that the account was sent to a collection agency. I called at&t on Saturday Oct 8,2011 to inquire about why they sent the account to collections or to check when a credit was going to be applied to the account. I spent over two hours on the phone trying to clear up this matter and to be told that they could not help me. I was transferred about 10 times to the wrong department. I was then told finally that I will receive a credit for 106.00 but the bill was for 119.94. I was told that I was being charged for service that I never had. | |
| S. Miller | 10/7/11 |
| I am very frustrated with AT&T u-verse. U-verse cancelled my service which included tv, phone, cable and internet. I was on the phone from 1:30 to 8pm being transferred from one department to another, and nobody coul tell me why it was cancelled and who cancelled it. It has been 5 days and I still am without everything. I have been with u-verse for almost two years, and i have never heard or seen anything so crazy. I moved from one floor to the next and they never transferred the service from my old place to my new place, but they sent a tech out to install service in my new place, but they never had records to show that the work was completed, 3 months later they looked into there records and saw that the new place was pending for connection and they cancelled the pending connection which was service to the new place that had been up and running since July 2. The guy forgot to close out the installation order, which led to this fiasco and run around that i am currently getting. I have gotten promises to have this done and that done, but they keep sending the wrong person to rectify the problem. everybody reply is: I am not the person to do this, it is the othere department. i asked for the telephone number for the corporate office, but nobody seem to know where it was. I finally got one guy and he gave me the Texas number, but they said that they do not service Florida, but nobody knew who service Florida. When I asked for the number I would always get transferred. These at home and overseas call service are the pits, because their works only know how to transfer and not help people. There are two many departments that does not know what the other department is doing. They only tell you that are going to do something to appease you, and they are wrong. I am frustrated with this hold AT&T service. The computer age not all its cracked up to be, there are two many glitches in the programs. There is nothing like going into a office and having that personal contact. | |
| Pamela Earls | 10/4/11 |
| my parents are getting older and their health is not that great it is important that they have working phone service. they have had problem with their home phone since Sept.12 AT&t comes out it works for a hr or so and it is back out here it is Oct. and they are still without service I need a phone number so I can talk to a live person and file a complaint this is not acceptable service. All the number I can find is just recordings | |
| Cathy Barkett | 10/4/11 |
| I have spent about 40 hours on the phone with AT & T and two full days waiting for service people trying to get UVERSE. I have been told that service had been ordered (when it had not); that my modem would arrive in the mail; that my modem would not arrive in the mail and that I had to have a technician and a $150.00 charge; then they found that there was something in the segment of the line before it got to my house that was wrong; then I was billed from the time the modem arrived even though I could not connect because there was something wrong on their end with the signal; then I spent two hours with a technician on the phone who was trying to help me connect to my paperless bill - she finally suggested I go back to paper; the paper bills went to the wrong address; I got calls from the collection arm of AT & T and twice now I have spent 1.5 hours on the phone on September 8 and October 3, going over the charges, having the credits applied which I was promised. I paid the balance on both days by credit card and was told that my balance was zero both times. Today I got an e-mail reminding me that I owed $165.00!!! What is wrong with this company? All the representatives are very nice, but whatever they are doing does not seem to correct the problems! If I had any other choice for service at my location - I would take it, even if it cost me twice as much. | |
| patricia peacock | 9/29/11 |
| Im not surprise at att. Thats why they will be losing me as a customer.This problem has been going on since 9-11 and they still aint fixed the problem and its really bad for bizness. I have only had my phone for a couple of wks and it cuts off by its self,u cant recive pictures,u cant do anything with the internet,im having alot ofdropped calls. I cant afford to be going threw these problems and i have cancer.I need to have service all the time and be able to keep in contact with my family and my doctors. | |
| Jonathan Cody | 9/29/11 |
| AT&T repairman came to my home to fix a problem with THEIR eqpt. He told me he was on the phone with a tech for a little over an hour rebuilding a circuit at the Central Office. Since that day, I've had a bill for $110 for repairing my eqpt. It was NOT my eqpt that was the problem. The tech gave me his phone number and name and said to call him if there were any other technical problems. My take on this is that AT&T wants me to pay the bill so they can use $110 for three months for free. Their customer service says this bill will drop off the billing but it will take up to 3 months to 'drop off!' If I waited for three months to give them money, they would drop my service! Although customer service says that this charge won't affect my service, I've noticed there is an overdue charge now. What a shame AT&T is doing business in such a bad manner. They used to be a top company. | |
| lynn campbell | 9/30/11 |
| At@t can't even maintain home phone service, they lie about making repairs, saying they will show up, and never do. They don't have any qualified operators, they hire kids of their own just so they can wear a tie, ask for help, ha ha, good luck. Keep in mind, the only reason this site is here is so at@t can have a laugh at their customers expense, up yours you cowardly at@t executives. | |
| lynn campbell | 9/30/11 |
| At@t doesn't HAVE a complaint department, they wouldn't be able to handle it. | |
| S C Bowers | 9/30/11 |
| AT&T has the worst customer service of any company I have ever used! I do not see how they get away with the misrepresentations, inaccessibility, and unprofessional way of conducting business. I have not had DSL service for days at a time and there is no resolution in site. | |
| REBECCA WILLIAMS | 10/1/11 |
| MY HUSBAND AND I HAVE TRIED SINCE JUNE 2011 TO GET AT&T TO STOP OVERBILLING US I HAVE CALLED EACH MONTHS TO GET THIS MATTER RESOLVED, AND WE ARE STILL BEING OVER BILLED. I HAVE SPOKE TO SEVERAL REPRESENTATIVES AND EACH ONE GIVES ME A DIFFERENT ANSWER. I EVEN HAD TO GO TO MY BANK AND GET A STATEMENT SHOWING THAT I PAID MY BILL AND IT COST ME $4.35 TO FAX. IF THIS PROBLEM DOESN'T GET RESOLVED I WILL GO TO THE MEDIA AND REPORT THIS. EVERY REPRESENTATIVE THAT I SPOKE TO AND THEIR MANAGERS TRIED TO SELL ME U-VERSE. I AM ONLY INTRESTED IN YOU CORRECTING MY BILL. EVEN ONE REPRESENTATIVE HAD THE NERVE TO TELL ME THAT THE FBI WAS CHECKING INTO THE BILLING PROBLEM. MY PHONE # IS 310-782-0116 BILL IS IN HUSBAND'S NAME LUCIUS WILLIAMS. PLEASE CORRECT THIS PROBLEM. REBECCA WILLIAMS | |
| dat | 9/28/11 |
| THIS COMPANY IS A JOKE, THEY KEEP CHARGING US 400-500 ON OUR PHONE BILL WHICK IS SUPPOSE TO BE 200 FOR THE LAST YEAR AND EVERYTIME YOU CALL THEM THEY PUT YOU ON HOLD FOR MORE THAN 2 HOURS . THEY SAY THAT THEY WILL FIX IT BUT NEXT MONTH IT IS THE SAME THING NOBODY IN THE COMPANY GIVES A SHIT ABOUT YOU. THEY JUST DONT CARE. WE HAVE TALKED TO THEM AT LEASET 20 TIMES IN THE PAST 12 MONTHS, WE STILL HAVE THE SAME PROBLEMS. I JUST CALLED THE CORPORATE AND THEY TOLD ME THAT THEY WILL GET BACK WITH ME IN 3 WORKING DAYS. I WILL WRITE MORE ONCE I TALKED TO THEM. THE CORPORATE NUMBER FOR COMPLAINT IS 800-791-6661 WHICH I GOT ON THE WEB. THEY WONT GIVE YOU THIS NUMBER. JUST CALL THEM AND COMPLAIN. | |
| joseph pepe | 9/28/11 |
| As an AT&T shareholder and a senior citizen, I would like to know if it is true that AT&T gave over 400,000 dollars to the Rick Perry campaign,, the same Rick Perry who calls my Social Security a "PONZI scheme" and said it is unconstitutional | |
| Karol Kennington | 9/26/11 |
| I can't believe I just waited on the phone for over 30 minutes to speak to someone about my bill, then get someone "Offshore" who I can't even understand, and could care less. I asked for a number of someone in the US I could talk to, and was given the same number I called. With the amount of AMERICANS out of work, it sickens me that this is going on. As soon as any contract I have is up, I will be leaving them for a truly american company. If enough americans do this, maybe AT&T can make their money from the Indians, or whoever it was "Offshore". Thirty years, and I hate them now. | |
| Britt Bredstad | 9/26/11 |
| My Go Phone with AT&T worked great during my travels, until I made a decision to cancel the phone. I had an auto payment deducted from my credit card every three months. There is no way to change or delete the payment method on line, as far as I can tell. Every phone number on the AT&T website send you back to the Go Phone page with phone numbers and drop-down menus only indicating specific issues, none related to cancellations. There is no chat-room, e-mail or any option to speak to a person if you have a Go Phone. Even the reference to use 611 on your Go Phone in order to cancel is wrong. 611 only gives you options to specific questions, NONE OF THEM includes cancellations. After wasting several hours trying to resolve this problem with AT&T including calling Vesta AT&T at 866-608-3007 OR , I contacted my credit card company Chase. They immediately blocked any further charges from AT&T. Right now I'm enjoying my new cell phone with another carrier, including their excellent Customer Service Worldwide. Having been in Marketing, Sales and Customer Service representing several Fortune 500 Companies for over 20 years, I'm flabbergasted that there are still companies in business not realizing the importance of Customer Service. A great product is not quite enough. Regards, Britt Bredstad CC See list | |
| Britt Bredstad | 9/26/11 |
| + My Go Phone with AT&T worked great during my travels, until I made a decision to cancel the phone. I had an auto payment deducted from my credit card every three months. There is no way to change or delete the payment method on line, as far as I can tell. Every phone number on the AT&T website send you back to the Go Phone page with phone numbers and drop-down menus only indicating specific issues, none related to cancellations. There is no chat-room, e-mail or any option to speak to a person if you have a Go Phone. Even the reference to use 611 on your Go Phone in order to cancel is wrong. 611 only gives you options to specific questions, NONE OF THEM includes cancellations. After wasting several hours trying to resolve this problem with AT&T including calling Vesta AT&T at 866-608-3007 OR , I contacted my credit card company Chase. They immediately blocked any further charges from AT&T. Right now I'm enjoying my new cell phone with another carrier, including their excellent Customer Service Worldwide. Having been in Marketing, Sales and Customer Service representing several Fortune 500 Companies for over 20 years, I'm flabbergasted that there are still companies in business not realizing the importance of Customer Service. A great product is not quite enough. Regards, Britt Bredstad CC See list | |
| tim | 9/25/11 |
| I left comcast to go with AT&T bundle package. They lied about internet service they said I had it in my area and I don't.now stuck with 2yearAT&T contract with direct tv.now a year later still don't have it.direct tv wants to charge me a cancellation fee what should I do. | |
| Ki | 9/24/11 |
| How can I disconnect local business tel. I called them 20 times but they want me 3 digit pass and 4 digit pass. I know 4 digit pass but I don't know 3 digit pin Anyway I didn't have disconnect so i said I will give on my s.s And co. Inf. Also If do you want more inf. I will give you everything But they say no no no no. I tried AT&T log in and then contact to e-service 4 times they reply To me automatic answer form only. I just waiting for automatic disconnect service but 2month half yet they didn't Disconnect service We knew real hard work aol disconnect service several year ago But I did it only 3week but AT&T disconnect is more hard work then Aol disconnect I want this number disconnect please 336-765-2776 Thank you for your time | |
| veronica duran | 9/22/11 |
| first of all everytime, it rains like last week from 12th-14th of september my phone dies, the lines get really wet, it came on , the line on tuesday but now its dead again. i dont want to call service, because i am not getting work they call me, am on call. am devestated, i missed two days. i was charged 30.00 last summer, and i know i over paid, my phone is brand new. they never have charged us before. i just dont know waht to do, i paid my phone bill early. the 1st of september. i dont have money to buy another expensive phone. i have the assurance wireless, through the electric bill, and maybe if you can put my landline number on it, the internet works okay but goes blank, as well, all of a sudden we have internet and all of a sudden its dies. is it because the internet was paid late today 9/22/2011 i just dont know what to do, any more. i dont think you should bill me for october, since i dont have service, its taking very long. this time, am so desperate. well thanks i guess. you people are such thieves. i wrote obama and let him know. what you steal from us. its ridiculous. i fear i will not be able to work. ms veronica t duran 9155901930 758 1/1908ss# | |
| bcarr | 8/8/11 |
| As I read about all the issues that people are having with at&t I feel a little better kniwing that I am not the only one who see's where at&t has gone to s..t. The customer service departmnt is horrible and the sad thing is that they don't seem to care at all. so just like many of you, I too will not be doing businss with them again once this contract is over. If more people to start to move their business maybe they will get the picture but as long as we tollerate it,well they have nothing to lose. so to everyone posting here, hit them where it hurt's (In their Telecommunication's) If you catch my drift. move your service to someone else even if it's temporary say a year or two, let's see what they will do to get your business back then. | |
| irene | 8/10/11 |
| I am trying to get my whireless top conected,your agent kept me on line for over 95 min. when i finely said i would like to speek to a suppervisor , she said let me try one more time,then she got fixed the problem.next day got up to go on my lap top nd it wont accept my password,my desk top accepts my pass word. wats up? | |
| Steve Bayless | 9/21/11 |
| I am beyond thru with AT&T from day one of my cell phone agreement I have been having billing issues along with phone issues I have called and called and called and all I get is yes sir we will take care of that sir but the next month comes around and it starts all over again. I have had all I going to take so I called today and requested to speak to a supervisor because I want to cancelk my cell phone service due to very poor service and constent charges on my bills that I did not owe just to be told that a supervisor would call me back in two hours..............................well that was at 8am and its now 7:10pm I WILL NOT PAY A TERMINATION FEE WHEN ATT DID NOT HOLD UP TO THERE AGREEMENT TO PROVIDE QUALITY SERVICE. AND I WILL FIGHT THIS ALL THE WAY TO THERE CORP OFFICE. | |
| Carol a. pittinger | 8/11/11 |
| I have to say that after working as an Executive Assistant for many many years I cannot for the life of me understand why AT&T doesn't get it that Customer Service is the most important thing as far as the way you relate to customers! Someone in one of the other messages mentioned "Script" as you know your employees are reading from a script...it is very, very hard to not laugh..when they say, Is there anything else I can help you with today??? When they haven't helped you in the first place! Anyway, call the Public Service Commission if you cannot get your problem solved in a timely manner! That seems to spark something and they will get your problem solved! Which is what we ended up doing several years ago......anyway, my question is: Why, can't AT&T bring Uverse to a home right next door to a home that has Uverse already? I realize we are back in the subdivison, however, seems to me you could install the service another 150 feet so that we could subscribe to it.....It is a good service with being able to record three channels at once........even would ditch Direct! I have been trying to get Uverse for a couple of years but the last straw is when my next door neighbor gets it and I can't!!! No one seems to be able to tell me anything....but then I am not surprised!!! Get the message and work on your customer service...you will be a stronger and even more profitable company! Oh and get me Uverse!!! Regards, Carol Pittinger | |
| Ms. Jackson | 8/11/11 |
| I am not happy with AT&T and their sorry IPhone. If it is not a problem with the battery, it's the screen freezing up. I am definitely not satisfied with having to make an appointment and going to an Apple Store just for them to exchange the phone to inherit another problem. This phone is a waste of time and not worth the money that I paid for it. I am ready to throw this thing against a wall. I do not have the time nor the patience to keep running back and forth to the Apple Store for this broke phone. | |
| Kiara | 8/12/11 |
| I have NEVER had a problem with ATT&T until today. I checked my email and recieved a letter stating that I could "add a line". Although I will not need to add a line, I continued reading and I seen where they offer insurance for iPhone users. I am upset because when I purchased my phone in 2009, they did not offer it. Now they offer insurance to "new customers". I think that this is crazy because I have been a user for 2 years and now I cant get insurance because you only have 30 days to enroll. Well, CLEARLY that date has past. So I call 611 from my phone and they tell me theres nothing they can do, because it is well past my 30 days. Duhh.. And they mailed out letters when they had open enrollment but I would have needed to have some other company insurance to enroll with ATT&T new insurance. I state to them that if I received that letter for "open enrollment" I would not wait 1 1/2 years to call and ask about it. I think I will cancel my phone and head to Verizon because CLEARLY they dont care about their customers. I am sure that I am not the only person that has a major issue with them. I just dont think its fair to the current customers. I am not eligable for an upgrade until 10/30/12. I think it will be worth the $230 early termination fee to take my business somewhere else. | |
| Damien | 9/18/11 |
| PEOPLE, THIS IS NOT AT&T'S COMPLAINT DEPARTMENT!! DUH!! THIS IS SIMPLY A PLACE THAT PROVIDES PHONE AND/OR ADDRESS INFORMATION FOR DIFFERENT COMPANIES!! AND THIS BOX I AM TYPING IN, THAT YOU TYPED IN, IS SIMPLY TO REVIEW THE INFORMATION PROVIDED!! DUH!! | |
| Candace | 9/19/11 |
| After reading 32 pages of pure disappointment from customers. Att should realize where there problems are. Hello to someone in the Corporate Office. Wake up. I have been an Att customer for a very long time. I no longer wish to give my hard earned money to a company that really doesn't care for those to whom they give service. I'm sure I am no different from any other. Say good-bye Att. Hello new Company with a better service.... | |
| Jack | 9/19/11 |
| AT&T service SUCKS! Let me out of here! | |
| Don | 9/20/11 |
| I have constant loss of internet service and phone service. I was promised one month free service due to a damaged at&t line underground. Currently I'm hooked with a cable in the air to my neighbors phone line. The free service didn't happen as promised, instead, I was disconnected. On hold now for almost an hour. IS ANYBODY AT AT&T??????? This service sucks and should be out of business............... | |
| mary ann isom | 8/15/11 |
| my name is mary ann isom, and I have had some interest in the ATT corporate since especially the hiring of mrs. mariam graddick weir, that who in l999 was the Human Resources of 14000 employees. We my family and I have been participants for some time, but that there were remarkable aligned with the MAI, and MEI corporations and being that our cultural ancestors are From Egypt the praise of the God Aten is still our claim to fame. We live in a small town who knows this and both comcast, windstream, formally alltell, have been here, each one of t hem has price gouged us so we have had to change servicesdue to us not haveing a contract resoulution. also my young 27 year old daughter ahs been misabused in many ways in order that they climed up the ladder of ATT due to the abuse of her. her name is Adonnis, also for the Aten God of Egypt and my numberic code is 13 1 9 phonetics atan. Sincerely I need a feed back you can contact me at the number provided at this time 270-900-1948 | |
| Alex Fletcher | 8/15/11 |
| I need a new phone number but I change my number again, I will be have to pay a charge. I needed a new number this past time because of harassing phone calls. The number you gave me has another whole set of harassing phone calls. I'm constantly getting calls for Wendy C*&E, mostly collection agencies who pay no attention to the no call list. Every week I get 3 or 4 calls and monthly I get text messages from companies who want to loan her money. Each time I get one of these calls, I tell them she no longer owns this number and to please stop calling. BUT IT'S OF NO USE they call anyway. WHAT CAN YOU DO? I need a new phone. My finance washed her phone and I was told I couldn't upgrade until her phone until ??? without paying the full purchase price of a phone. My finance has been a loyal customer with AT&T for years! If you want costumers to stay with you, if would seem you do whatever you could to make them happy. WHAT CAN YOU DO? | |
| Vicki Morris | 8/15/11 |
| my number is 8504494664. someone charged 90.19 from your company to purchase international calls. I hope whomever did this reads this and understands one thing...JAIL is where you will be WHEN you are caught. | |
| Dean | 8/17/11 |
| I attempted to get AT&T internet service, I told them I was on a budget and they said they had a "special" for 20 dollars. After speaking to a representative over the phone and giving them my credit card, they quoted me a different monthly price that I could not afford; 40 dollars. I immediately asked them to cancel within hours of asking for the service and they assured me it would be cancelled. After 2 months I received an invoice for 20 dollars. I immediately called them and asked why I received it. They apologized an gave me a cancellation number:D72273671. After 2 more months I received another bill for 150 dollars, I called and was on the phone for an hour with customer service, the CSR refused to give me a manager, her name was Nina (N56680), finally she assured me it was cancelled. Not trusting ATT&T at this point I called the office where the order originated and spoke to the manager there. She assured me the order was cancelled. Today my card was debited by ATT&T for 1500$ and my account went into overdraft. At no time did I receive any service from AT&T. ATT&T is a fraudulent company, they will steal your money. | |
| Abigail Benson | 8/18/11 |
| This company does not care at all about customer satisfaction. They lie and switch you around to multiple c.s.r's. I was tricked, yes tricked into a promotion that i didnt even want. now im obligated for a year to them unless i cancel, then it will cost me a lovely 150.00. They are a bunch of money hungry crooks, and i cant stand to call their customer service line. how is att even in business. why isnt anyone doing anything. its ridiculous to treat the consumer like this. | |
| b. hI | 8/19/11 |
| Re: Consumer Service - Nokia 6350 Nokia 6350, purchased in June. We did not buy insurance--thought the warranty good. The first weeek it locked up. Went to the AT&T rep we’d purchased from in Oxford AL. He simply removed the battery and then put it back in, and it worked. The phone locked up twice more during the next week and we removed the battery as we'd been shown. I said to return it, but my husband wanted to give it a chance. At the RIPE AGE OF SEVEN WEEKS, the phone still worked but part of the screen was unreadable. It had not been dropped or mistreated. We took it in on August 8, 2011 and he rep verified no external damage and thought it should be covered under the warranty. He entered that information into the computer and called it an LCD burst. We were told by two people (the second being “Jericho.” who I was assured was a supervisor) it was our fault. The ATT&T rep even phoned for us--no satisfaction. He was told that if it was sent in, it d most assuredly still be determined to be our fault and he personally would have to pay $115 for a replacement. Of course he could not be expected to do that. POINTS: 1. We had problems with the phone from the beginning. An AT&T rep did see the battery problem the first week, but would probably not have needed to document it. 2. We have been good customers for many years, never filing any complaint. 3. The phone was seven weeks old! 4. The phone was not abused. Even if you believe this was our fault, the phone could not be very well made. Is there no room anymore for good customer relations? The right thing to do is to replace this phone, hopefully with another model at same price range, at no cost to us. Please. | |
| John Sakowich | 9/16/11 |
| I went in to The ATT store to pay my bill and I was told that if I didn't want to pay it on the little computer machine that I was going to be charged an extra $5.00 for paying my bill by using a person to do the work. Why in the hell would I pay someone extra money to take my money for paying my bill. This totally makes no since in fact I would not be suprissed to find if it was a form or extorsion. I asked why this was and the guy in the store told me they don't make any money by taking bill payments. They only get paid commission for selling a phone. Now think about this. How can they make any money selling a phone when people do not go into the ATT store to buy a phone when they can go to a Wal Mart and buy the same phone for 1/2 what Att is going to charge. So just who is making it hard for the people working in the stores? Me or Walmart and Att themselves. When I looked up the Corprate office address and phone in Dallas I called the number and of course got a customer service person and with no information on how to speak to someone in the corprate office. These people will not even make themselves available to the public that pay their salaries. Piss poor way to run a business. But these people do not care about anything except money I will probably drop this whole phone shortly | |
| Ira | 9/16/11 |
| Complained via snail mail to CEO of AT&T about the bad service from "Outsourced" customer service in India. People could not understand or speak English as it is spoken by most of the American Born citizens of this Country. Received a phone call from Gary Ladd of AT&T saying that had received my letter and that they would be looking to correct the problems that I had addressed in my letter. I guess nothing can be done about "OUT SOURCING" jobs, that should be done here in AMERICA. All in all I was satified. I was given his phone number and extension for any further problems I wish to report. | |
| Dana Westbrook | 9/16/11 |
| AT&T Sucks!! After reading some of the above comments, I realize now, I am never going to have my problem of a refund settled either. Eighteen years with them on cells phones, four cells phones currently, and they offer no solid help. It is way too long to type here! I realize they are just reading from a card and telling me what they think I want to hear!! There are too many other cell phone companies that would love to have my business. I will even go to the local TV stations in San Antonio, they will run my story! | |
| Jenny wang | 9/16/11 |
| To Whom It May Concern, I am writing today to express my extreme dissatisfaction with the service I have been provided by AT&T. I have been with AT&T for 15 years, I do not know any company will have a contract with anyone last 15 years, but I did it, and never think about changing to another company until one day --------- I suddenly realize that It seems that I do not need the home phone any more, then I called at&t customer service to cancel the home phone service, that should be easy, right? Not at all!!! After that day May 27, 2011, I got two cycle bills that each of the bill charged me even $20 more than before. O.K, that must be a mistake, I then picked up the phone, let them change it,but I never realized that would be timeless effort to get it done, more than 10 times calls, more then 10 hours calls, I finally decided that I NEED TO CANCEL ALL MY SERVICE WITH AT&T, THAT IS FIRM !!! I then paid all the fee I owed them, they even sent the over paid amount to me and told me, 'Your account has been canceled!" What a relieve !! I was so happy about my decision. BUT, after two months later, I got a bill that charges me $150 for DSL service, what is for??? please give me a reason!!! WOW, this is America, not some 'carribin island',who is going to stand up to speak for the customer? What a liar, ripped off! Anybody here read my message,please be careful about this company, learn the lesson from me. | |
| Barbara | 8/20/11 |
| isn't there anything lower than one star? no wireless service in all of eastern long island. after screaming at the top of my lungs they admitted they only have one tower and it is "seriously eroded." that means NO SERVICE. cannot hold a call, calls fail over and over, can't hear anything phone goes mute, emails take hours to come in. if I hear "I'm sorry for your frustration" one more time I am going to drive from NY to Texas and make the biggest scene ATT ever saw. they suck. liars and thieves. oh, and did I mention they "don't guarantee service?" well what are we paying for? i can have no service for free. F them. | |
| Don Brown | 8/24/11 |
| I have been trying to get my cell phone service at my home and ATT keeps saying on there map that I have service. I DON'T and I pay over 200.00 for all cell phones. I have been with you since 2006 and I CANNOT WAIT TO LEAVE YOUR COMPANY!!!! you say that you have the least drop calls you are kidding me I have more drop calls and no service but you keep taking my money. And I can't get no help from you. YOU ARE A JOKE. I will seek to get legal help.I wouldn't recommend your company to anyone!!!!! | |
| Vickie | 8/24/11 |
| AT&T cancelled our service in error. We have been trying for over a week to have it back on. We had service for 27 years. They tell us that we have never had service & transferred us to Verizon. Verizon says At&T has our service & until they turn it back on, we can't transfer to Verizon. Help!!!! I have been on phone for over 8 hours on 3 different days & still no service since 8/16/11. | |
Dr.Julio A. Marrero  | 8/25/11 |
| I'm a 15+ year client with your company and actually very dissapointed about the poor maintenance of your equipment in Puerto Rico. I now that month pass and your tech. personnel don't calibrate the antennas. Now with a simple tropical storm the network is very unstable. I can imaging what will happen in a major Hurricane. All sound to poor management and none supervision. Is a shame that a grate company name goes down by poor human resources. | |
| W K Siglar | 8/27/11 |
| Telephone No. 206-377-1655 is a number in Delhi, India. A bogus operation to obtain money from people. They start-off saying were from the Grand Office in Washington and you have money in several thousands of dollars: You must oay the tazes and Western Union Fee, but your Grant will more than cover this small amount. Can this nimber br blocked? It is from India snd is used to scam United citizens out of money--hard earn money. | |
| Will Tellitall | 8/28/11 |
| I've never really had much of a problem with At&t services, other than they are too expensive. But I am considering getting a new carrier after seeing some of their TV ads. The one in particular that sucks the most is when the lady goes off on her husband and says 'my mother was right, I should've married John Clark'... The commercial is somewhat abusive and really doesnt get much of a point across, other than AT&T thinks their customers deserve abuse and they obviously have too much money to waste on worthless ads. The way they made that lady sound in their ad makes me sad to be female that has AT&T as a carrier, so Im pretty sure they need to do a better job with marketing, at least show some tact? Here's a great idea for a follow up commercial: show that lady daydreaming about her how her life would've been if she would've married John Clark. Show them living in a trailer park with 6 kids running around, and her mother, (who she obviously respected more than hubby in the previous ad) would be sitting in her used recliner, screaming at her daughter "why didnt you marry the smart one!?"... Then she could snap out of her day dream, realize how lucky she is and that she reacted like a spoiled bitch. Apologize to her huaband and say, " I should've trusted you dear, after all, you DID choose AT&T to begin with," (in a non-sarcastic way)... That might actually make AT&T look good! Just a thought... | |
| Sherry Downs | 8/28/11 |
| AT&T SUCKS WHEN IT COMES TO SERVICE! I PAY ALMOST $200.00 A MONTH, HAVE 3 PHONES AND THE INTERNET. THE PHONE I PAID 79 CENTS FOR HADN'T WORKED RIGHT SINCE I GOT IT ABOUT 2 1/2 MOS. AGO. AT&T WOULDN'T EVEN CHANGE IT FOR ANOTHER ONE. ALL I GOT WAS ONE EXCUSE AFTER ANOTHER!!!!! EVEN THO I HAVE BEEN WITH THEM FOR A LONG TIME (MY CONTRACT RAN IT'S COURSE). I WENT AHEAD AND SIGNED ANOTHER 2 YR. CONTRACT ON THE FAMILY PLAN, NOW I HAVE TO PAY $180.00 PER PHONE TO CANCEL THE CONTRACT!!!!!!!! THAT'S $414.00!!! I'LL NEVER BE A CUSTOMER OF YOURS AGAIN. AT&T CAN KISS MY AS&S!!!!!!!! GRRRRrrrrrrrrrrrrrrrrrrrr!! | |
| Frustrated Customer | 8/30/11 |
| Collectively, we need to expose this corporation. There are hundreds of irrate customers with valid complaints. How can we get our complaints seen and/or heard? With social media and web access, there's gotta be a way to have our voices heard. I,too, have been dealing with a recurring issue. Since July 5th, I have spent hours on the phone. Each time I record all customer service reps info, time of calls, etc and still the issue isn't resolved! Out of the 13 people with whom I've spoken, one has been knowledgeable and helpful. How do they remain in business? Good Customer service certainly isn't their motto. | |
| Gretchen Hebl | 8/30/11 |
| Never recommend this service to anyone, I have had nothing but problems with the service for the past year. The company has been emailing me my dads bill and then mailing me late notices for my phone number. I call and they give me a $35 dollar credit. Next month rolls around and the same thing. Finally I cancel the service all together and suddenly I have a bill for nearly $200 for late fees that are not substantiated and low and behold the $35 credit has re-appeared as amount owed. Forget even trying to get someone on the phone because that stupid automated service is more annoying than helpful. I was once on hold for over an hour waiting to speak with someone to correct this and even after cancelling service I am STILL having difficulties. I would rather have no service (which I currently don't) than have service with AT&T and being toyed around and lied to. What happened to customer service? Again I would NEVER suggest anyone receive service from this very poorly run and organized company. | |
| D.A | 8/30/11 |
| AT&T is a big crock of crap. Lets see just how much money they really want to spend. Absolutey no good service from them. Our American govt is following in the same footsteps as AT&T, so it don't matter anymore all we can do is stand up together to get our point across. Screw AT&T, and their crappy CEO Randall Stephenson. I know good and well they hear all of these complaints and do nothing about it. If the CEO did care he would make a big broadcast with his concern. Lets just all give up on AT&T and maybe they would get the hint. And another thing is they have a monoply on all the towns so you have to go thru them of get crazy high HugheNet, which is not even that good. | |
| | 8/30/11 |
| WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!! CAN NOT GET THROUGH TO ANYONE WHO IS WILLING TO HELP ME ON ANY 1800 NUMBER0--SAME OLD STORY SIT ON HOLD FOR 30MIN THEN GET TRANSFERED AROUND AND HUNG UP ON OR DISCONNECTED. THEY DO NOT VARE ABOUT THEIR CUSTOMER-----STILL WAITING FOR SOMEONE TO FILL THE HUGE HOLE IN OUR FRONT YARD---VERY DANGEROUS SITUATION. | |
| Phil Tobin | 8/30/11 |
| Randall L. Stephenson, Chairman, Just a short note to let you know that I have just spent the better part of an hour with one of your "Business Specialist" at your downtown Portland Oregon office on S.W. Third Ave. Her name is Jewels Barkhuff I had been having trouble with long distance International roaming charges, and she was kind enough to spend time showing me the best way to set up my account. She is a perfect example of why I have stayed with A. T & T all these years. I own a small business in Portland with 30 employees. Normally I only hear from customers when there is a problem. What I really appreciate is when I hear from a customer about one of my staff when they have done something exceptional. The purpose of this note is to let you know that this young lady was an exemplary employee and should be reconized. Best Regards, Phil Tobin Portland, Oregon | |
| Denise Zuber | 8/30/11 |
| The ad on TV regarding choosing between Jennifer and Kile to have the last request or recording a program is absolutely awful. What kind of a message is this really sending to your viewers. This is the worst you can have put out for the world to see. There is nothing funny about it. | |
| Dale Borgen | 8/30/11 |
| I am having problems with DSL service, very poor everything including customer service.I retired from SBC which purchased AT&T and have experienced the POOR level of service others have. AT&T no longer gives a dam about residential or landline service, the money is in wireless so the hell with the rest of us. | |
| Donald Chanan | 8/31/11 |
| Your company has now replaced Comcast as the #1 poor quality response center. No one has any idea how to resolve problems. TRAIN YOUR PEOPLE,or better yet replace your HR manager. | |
| Colin Shubitz | 8/31/11 |
| At one time I couldn't figure out whether AT&T was completely incompetent or very smart. After many, many calls to their 'support' department over monthly overcharging, services that continued to be billed after I had cancelled them, and other ridiculous screw-ups I know know that are very smart. For all the refunds they promised I never saw a cent. They have an entire department whose sole job it is to listen to your complaint and then hangup. And their products and services suck -- nothing is slower than U-verse High-speed internet. A basic page can take 8-10 seconds to load. Believe me—this company's philosophy is to steal as much money from their subscribers as they can. If you can free yourself from this fraudulent, blood-sucking corporation do it today!!!!!! | |
| Karen B | 9/1/11 |
| My dsl internet has been up and down for the past 2 weeks. I have spoken with internet technical support in India whic told me I need a new modem(which I did not) I have had 2 techs out and they both give me a different story and 30 minutes after they leave it goes down again. I can never get anyone to return my phone calls..still having problems and as I type this I am praying the connection last until I complete this message. I am very unhappy with AT&T. Quick to collect on your bill...but not to provide quality customer service and repairs | |
| HARPREET KALSI | 9/16/11 |
| IF I DONT GET A CALL BACK FROM A CUSTOMER SERVICE MANAGER WITH A CALL BACK NUMBER AND/OR EXTENSION THAT REALLY WORKS, THEN I WILL BE CONTACTING YOUR CEO AT HIS HOME IN PERSON. HARPREET KALSI 832-794-2294 | |
| JLT | 9/2/11 |
| At&T Wireless was installed without my permission at a rental home that I own in East Lansing, Michigan. Exsisting outside boxes were removed and wires cut. I need to determine that my interior land line phone jacks are still intact, and if not ask that AT&T return them to functionality. All I see are removed boxes and wires cut and a new AT&T wireless box in a new place on the outside of the house. I have spent at least two hours on the phone talking to five different people...some of whom say they will come out and take care of it and another saying that AT&T takes no responsibility for making new "holes" in the wall of a home that I own or the the removal of phone wires for land line interior jacks. They will address it only, if and when someone wants AT&T service at this address. I need help with this.....there was NO PERMISSION ON MY PART FOR THEM TO DO THIS INSTALL which made changes to the wiring of my home. I just want to be sure the interior land line jacks are functional. | |
| Elaina | 9/2/11 |
| My husband updated his phone to an iphone. He was displeased with the service/phone so we turned it in within the 30 day mark. We wanted his phone line shut up because he was going to Sprint. I asked the ATT store where we returned the phone in Broken Arrow, OK to keep it on until the end of the billing cycle that way we could get off pictures, videos, contacts, etc. from the sim card. Everything was okay for about an hour until I tried to call my husband and his phone was OFF. Kept getting "*dun dun* the ATT wireless suscriber you are trying to reach is no longer in service" so I instantly called ATT "customer care" the lady I spoke to said "Oh no we show the phone is still activated" she even said she called the number(while I was on hold) and it supposedly went through. So we hang up and I try to call my husband..same issue. I call ATT back and get a man who was rather helpful and actually tried helping me...35 minutes later the call drops(go figure since I drop 7 out of 10 calls on my phone)and he never called back. I didn't feel like messing with it so I thought I'd just get over and we'd be out those videos/pictures. My next month bill comes and his phone is STILL on th bill. Call customer care and the lady I spoke with said what happened was they deactivated the sim card from the iphone(which mind you was never activated in the first place. we kept his original one) so she tried activating it and couldn't. She said the reason they probably did that was so I wouldn't get charged a deactivation fee..okay so make me pay for a service I can't use? She said she'd turn it off. This months bill STILL has his phone on there. So I call customer care and speak with Rachel B who says she'll credit me $50 for the trouble and the past 2 bills on that line. Awesome. WRONG, get a call this morning saying the claim was "denied". Spoke to Brandon W. who said it was denied by "upper management" and there was nothing they could do, asked for his supervisor and was told okay if i wanted to hold 10-15 mins I told him No, that he could take my number and have him call me back. Brandon then offers a 25 credit for having to call in so many times. Whoopty doo. It's not the monetary issue that is the problem. It's the principal and the fact they can just screw over loyal customers. I've been with ATT since 2/18/09 and have never missed a payment and haven't complained much(except about continuous dropped calls) and this is the repayment I get for being a "loyal customer"..."Oh sorry theres nothing else we can do. I asked for the presidents number or email address because I'm tired of getting the run around and getting screwed over on such a small issued and treated as if I don't matter. His reply "we don't have any contact information" really? I worked in customer service..I know how agents BS customers! I know one little customer obviously isn't important to them so I'll sure be happy when my contract is up! Sprint...here I come!!!!!!! | |
| Marques Phillips | 9/2/11 |
| I had applied online for an open sales position an AT&T store in a nearby mall. I spent 30 to 45 minutes signing up and drafting an online application complete with 5 years of past relevant work experiences and uploading a very extensive resume that was highly descriptive of my many qualifications for this postion. Upon submitting my application, I immediately received and email informing me to take an online test (questionnaire) in order to fully complete my online application precess. I then spent another 40 minutes or so carefully answering the 114 questions as honestly and consistently as possible. Upon pressing the "submit" button, I ALMOST INSTANTLY received another email from AT&T Management Staffing with a subject "Not Qualified for Position". It basically stated how "based on the required prescreen questions and/or required testing, I did not meet all of the required criteria for this position" and ended the email with "Best regards, AT&T Management Staffing". After reading this instant response, I felt the need to address my concerns and disappointment as follows: AT&T Management Staffing, I must express that I do not think it is giving applicants a fair opportunity at a job possibility if our qualifications are solely based on an online questionnaire, instead of a chance to make a real impression in a face-to-face interview. Based on how swiftly I received this email, it is also obvious to me that my extensive retail resume and experiences in this field were not considered or even reviewed at all. This has been an extremely disappointing experience and the past hour could have been much better spent. Best regards to you, Marques Phillips | |
| Ken Eldridge | 9/3/11 |
| I have been getting an e-mail bill monthly from these folks for an account ending in 7718 . . . yet I don't have an AT&T account! Someone pays it monthly as it shows a credit each month from the preceding one. When I call AT&T and ask them to direct the e-mail to the correct party they say they cannot, as they cannot determine the account number from only the last four digits that appear on the e-mail . . . this is getting to be harassment! | |
| K. Scruggs | 9/11/11 |
| Worst company to deal with (period.) Customer service does not exist. When a real person finally does answer the call - absolutely no brain cell activity. One woman 'muted' me so she could "tell her co-worker something." The best experience was when I finally did get someone who knew their stuff, and he had the nerve to try to sell me more service!! Where do they get these people? | |
| davd | 9/11/11 |
| I have been discriminated against and have experience a HIPPA violation from a supervisor. I have sought legal action - who do I contact from ATT to report the supervisor? David Ffgdavid@gmail.com | |
| Carol | 9/11/11 |
| I was a victim of an AT&T bait and swtich marketing scheme. I was promised that I would receive a 200 Visa gift card for switching my service to AT&T. When I called to find out where it was after 2 months of waiting, I was told that I would not get it because the rep had not documented my order. I am furious. I know there is someone else out there who's had the same experience. I plan on fighting this. Did this happen to anyone else? | |
| Randall F. Briney sr | 9/12/11 |
| I just wanna say how much AT&T has changed since my grandfather worked there. First we called and got service which was suppose to be around $50 a month. When we got our first bill it was $176!! Wow what happened here you say? That's what we'd like to know. when we called we were transferred 21 times and on hold for over 3 hours!!! when we finally did get a supervisor, she said nothing was wrong with the bill and the customer service rep must have made a mistake. Did she fix it you ask?? Not even close!!!!! She just gave us the cancellation number and told us that there would be between $150-$300 cancellation fee, which we already knew being that we heard that alot during the 21 times we were transferred around!! Nobody we talked to helped us with our issue!! Where was the customer service you ask? That's what we'd like to know. For what we're paying them for phone and internet, we could get phone, internet and cable service for cheaper at our local provider that we switched from to get a cheaper rate from AT&T.Not only that but we were suppose to get $ 200 in rebates that made our bill even cheaper but..... when we got our pro-rated bill..lmao it was almost 3 times as high as it was suppose to be!!!! I hope AT&T goes bankrupt and thee stock falls to nothing!! They were so unwilling to help and rude!! I hope everyone sees this and they realize how AT&T's policy is... to get your money first!!.. then let you worry about getting in contact with them and try to get your service and bill right!!! YOU SUCK AT&T!!!! | |
| Unsatisfied Customer | 9/13/11 |
| Wouldn't recommend AT&T to my worst enemy. They cut off my Internet when they disconnected my fax line on Ftiday and today after 14 1/2 hours on the phone (while trying to run my business) they tell me it isn't available on my line. WTH?? I just had it six days ago!!! Been transferred 17 times, hung up on 5 times, spoke with 12 people (have their names, date & times I spoke with them) and 14 1/2 hours I am DONE!!!! Am changing carriers and when cell contract is up I'm going elsewhere as well!!!! | |
| Idris | 9/16/11 |
| AT&T has bad service in the world.No help at all. | |
| Emkal Communications | 9/14/11 |
| Hi- there are so many 1-star ratings on here...I almost (key word-almost) feel sorry for ATT. Well--here's one more story for you- my client switched their commercial lines to a VoIP provider- asked ATT to port the main and fax number, cancel the roll-over numbers and retain the DSL service (for the VoIP service). What did they do? the total opposite: they ported the numbers (YA HOO), kept billing the roll over numbers and turned off the poor guy's DSL service. Guess what? They're not going to credit this guy the charges for his rollover numbers. President- Emkal Communications. | |
| Frank Povah | 9/15/11 |
| Dear AT&T Today, Wednesday September 14, is the fourth day I have been without a telephone service of any description. It seems that the service failed intermittently from about Friday 9th until the morning of Monday 12th, when it became permanently inoperable. Have any of your organizationÕs administrators attempted to navigate the AT&T website to lodge a repair request for a land-line telephone service? I suspect not. Neatly laid out it may be, but the typeface chosen for the introductory page is an obscure one and on my computer Ð a Macintosh running the latest-but-one operating system Ð is rendered so small and so pixelated as to be unreadable without risking permanent eye damage by peering at the screen from a distance of about half an inch. When I did decipher the instructions, I was directed to a video that showed me how to troubleshoot the problem. I did so, even though I risked using up the laughably small download allowance that my overpriced, technologically backward and pork-barrel addicted ISP begrudgingly grants me. Nevertheless I persevered, ascertaining that the problem was, as I suspected, with your organizationÕs infrastructure. Back to the website. I followed the instructions to the letter and found myself having to register my details in order to get a Òjob ticketÓ. To do this, I was told, I needed to be issued with a secret code number, which I could obtain by a simple telephone call to my friends at AT&T or by emailing them, in which case I would in two days or thereabouts receive the required information via the US Postal Service. Though I am sympathetic to the financial plight of USPS and use their excellent services by choice, I would have much preferred to call the problem in, but of course I couldnÕt. Do you see my problem here? My phone isnÕt working. No, I couldnÕt use my cell phone. You see, though I live not 20 minutes by road from the State capital, about the same distance from the adjoining County Seat and on a bad traffic day about 45 minutes from our second-largest city, the Horse Capital of the World, I do not have cell-phone coverage. Neither do I have access to cable or truly high-speed Internet, having instead to rely on overpriced satellite services, one of which provides me with an Internet service I might find acceptable if it were still 1995. I realize that you are not aware of this personal and, in the grand scheme of things, insignificant tragedy; if you were youÕd stop sending me letters printed on faux art paper telling me how much you value me as a customer and offering me TV services with the same lousy satellite provider I have now, and even bigger, brighter and speedier smartphones linked to plans you say are just the best in the nation. While IÕm on that subject, could you get whoever is responsible for your mail-outs to remove me from that particular list? You see at times like this, instead of being grateful for your wish to provide me with the best of all possible worlds, I am only able to see the bitter irony in the situation. Back to my real problem. Next followed a brief keyboard exchange with one of your websiteÕs Òtechnical consultantsÓ. He was very helpful. First he gave me the telephone number I needed to call to resolve my problem. I suggested he read my question. He did, and professed his empathy with my problem and sorrow at the inconvenience I was being subjected to. Then he told me he was an Internet specialist and couldnÕt really help me, but if I would just go to the website, I would be able to register a complaint. I was loth to do so Ð I confess to being just a little prickly by that time Ð but ignored my baser instincts and opened the ÒcomplaintsÓ portal, where I typed in a polite, though terse, outline of my problem. What was I thinking? A little message popped up telling me that the software acting as a proxy for AT&TÕs complaints department couldnÕt respond to any requests but would use my comments to continually improve the website. Now I am not one to complain. I am a man of mature years who knows that though the world is a perfect place, the humans in it are less so. However, I do have a couple of medical issues that have not yet been resolved and was expecting a phone call from a specialist to give me the results of the latest round of tests. Of course that worthy will not have been able to reach me and, given the punishing schedule that in-demand persons seem to have these days, may not bother to keep trying. My problem is not thought to be life-threatening, but sometimes the pain is bad enough to bring me to a standstill and perhaps one day I will need to call emergency services. Who knows? I suppose I could email Ð or even write a letter Ð to summon help, but it is, after all, 2011 in this, supposedly the wealthiest, most powerful nation our planet has ever known and IÕd like to think that there were other alternatives. I did manage to get help at last. My partner called AT&T from her workplace on Tuesday morning. She did not call sooner because even as late as noon on Monday I was optimistic that I may yet be able to resolve the problem without her needing to resort to using her employersÕ time and telephone to rectify a problem that is not theirs. However, as I pointed out at the beginning of this letter, I still have no phone service. I may be wasting my time writing Ð may even have acted hastily in beginning this letter Ð because I didnÕt bother to check your website to see if you have an address that is serviced by USPS, the organization you suggested I use to facilitate the issue of a code number. Still, I was ever the optimist. Yours in wistful hope, Frank Povah Stamping Ground KY 40379 | |
| SMith's | 9/15/11 |
| We need you help....we have been trying to cancel our service with AT&T since August and we can't seem to get it done! I called and spoke to Donna (rude) on Aug 19, 2011 around 2:30pm she pulled up my account asked how she could help and I asked her to cancel our service and send us a final bill. She said she needed to transfer me to another department and that she couldn't complete my request. She quickly transferred me to another rep who I couldn't understand. After being on hold for over 30 minutes...I hung up. I went on AT&T web site and cancelled on there survey form. We also wrote a letter to them that same day which I made a copy and mailed it with our bill to cancel our service. Now today September 15th I received another bill from AT&T billing for August 17th to September 16th for $83.28. I called and spoke to a Cherie (even ruder) about 3pm today who I tried to explain my story to. She wouldn't help except to let me know that they did cancel are account as of Sept 11 due to non payment......She proceeded to tell me that you can't cancel on line and where we mail the bill to there is no live person there....only a machine who takes the payment (mail)????? So no one received my cancellation by mail she said. Which I don't understand that...... How can they get away with this? They make it so hard to cancel and they charge and you can't do anything about it. I am so disappointed in AT&T and they have the worst customer service departments......they don't communicate with each other and with all departments and some are not even in the USA......that is just horrible..Could you please let me know if there is anything we can do about this. Thank You | |
| Carolyn Green | 9/5/11 |
| I have called att technical support for 2 days now with no end to the problem.Internet keeps going in and out,We have this troblem befor and had to call the head office,now on the phone with tech support now and just getting the run around.Can some one pleace help with this. | |
| G Mora | 9/7/11 |
| To ANYONE AND EVERYONE THAT POST ON THIS SITE: CALL THE CORPORATE OFFICE, WHICH IS: AT&T Corporate Office | Headquarters 208 S. Akard St. Dallas, TX 75202 PHONE: (210)821-4105 ADVISE THE FCC ON THE ACTIONS OF AT&T, LET THE CORPORATE RECEPTIONIST KNOW THAT YOU ARE NOT AND WILL NOT SPEAK TO A "RECEPTIONIST OR A SECRETARY" YOU WANT THOSE INDIVIDUALS ON TOP, LET THEM KNOW "YOU WILL CONTACT A ATTORNEY" .... LET AT&T KNOW YOU DON'T PLAY GAMES, PLACE THEM ON THE "RIPOFF SITE" THIS IS A NEW SITE THAT ONCE THE COMPLAINT IS DONE, IT WILL COME OUT ON WHEN AT&T IS SEARCHED ON GOOGLE OR ANY SEARCH ENGINE, CONTACT THE BBB. GET FULL NAMES OF THE EMPLOYEE, THEIR OFFICE LOCATION, WRITE THE TIME OF THE CONVERSATION, AND THEIR I.D. .... THEN ONCE YOU GET THIS "THEN ARGUE THE ISSUES" AND CONTACT HEADQUATERS. DO FORWARD YOUR COMPLAINTS IF YOU WANT SOMEHTING SERIOUSLY DONE AGAINS AT&T TO THE FCC ... IF YOU DON'T FIGHT BACK AND FORWARD TO THE FCC THE FACTS, THEN YOU WILL NOT GET ANYWHERE. GET ALL THEY OFFER IN WRITING, DO NOT ACCEPT ANY VERBAL OFFERS, THEY WILL SCREW YOU! AND FORWARD A COPY "CERTIFIED RETURNED RECEIPT TO AT&T HEADQUATERS. AT&T TRYS TO SCREW PEOPLE, THEY DO SO VERY EASILY "BUT THAT'S BECAUSE NO ONE IS DOING WHAT THEY HAVE TO DO, FORWARD THE FCC "ONCE THE FCC GETS LOADED WITH COMPLAINTS AND FACTS" OF THEFT BY AT&T....THEY WILL HAVE TO TAKE ACTIONS, REIMBURSE EVERYONE THAT HAS BEEN SCREWED OVER BY THIS DISGUSTING CORPORATION. | |
| 9-Yr., Happy AT&T Subscriber! | 9/7/11 |
| A long-time fan of AT&T from the Chicago area, with bundled wireless, Internet and television. Looking forward to years of innovation and advancements with you guys! | |
| eb | 9/7/11 |
| at&t cash my money orders, send to their office in atlanta ga. without a account number, and now they can;t find them. at&t should had never cash them at their wachovia bank. without poster it . at&t don't care about anything. and i want them to pay me for tracing and fax this information to them. at&t is all the same, cause if they was'st , they would had never cash them. the law protect us when people cash check or money order, when it don't belong to them. | |
| claudio nina | 9/7/11 |
| you are ridicules lazy people. no training what so ever. all they say is i "understand", but nothing they do. lazy people... wake up FRAN HUNT!!! YOU ARE THE WORSE MANAGER EVER. | |
| S. Weaver | 9/7/11 |
| I still have not received $19.95 intro promotion w/ 12 month term commitment. I have called each month since February to get promotion price. This is the worse customer service ever. No one seems to do their job-they only no how to transfer to other departments and send out equipment you do not need or ordered. I was on hold for at least 1 hour every time i called. I am very disappointed with service i have received. | |
| Bridget | 9/7/11 |
| I am very disappointed with AT&T. I have an HTC Inspire wireless phone, and the last upgrade by HTC to the phone that AT&T allowed and approved has disabled my text messaging, and has my contact images blury, to include my FB application not working properly. I have been advised, that there is no back out plan, and they only thing that I can do is a hard reset, in which I will loose all my data. THis is the only thing AT&T could offer me.. So do I not trust updates pushed through AT&T? or what?? this is insane, what if it happens again??? I'm so very disappoointed in them and their customer service provided in this matter. I do not recommend going with this service for anything. If you have an option, go with someone else. | |
| ricks | 9/8/11 |
| I tryed to get a phone service in my name and found out that a phone was already put in my name i called to find out by whom and I was transfer all around the company finally they transfer me to a collection agency, I feel it is there job to know when and where this phone was placed i still don't know today how to get collection out my name. | |
| Debra Patrick | 9/9/11 |
| I live here in Abilene,Tx. I don't get internet here . I live here in Abilene,Tx .I have try to internet service to DSL. You done anyone everyone in Abilene,Tx. | |
| Jeffery E | 8/25/11 |
| Terrible. Just terrible. I'm switching to another carrier when my contract is up. | |
| Happy Customer | 8/25/11 |
| I have had AT&T for years and they have always been great. I love how all the retarded customers are putting their address and phone numbers and account numbers online. I wonder if any body would buy that information? Also threaten to contact the local news station does not scare AT&T people. Just saying. | |
| SHERI | 8/26/11 |
| I WAS AT&T CUSTOMER FOR OVER 20 YEARS.MOVED TO NEW LOCATION AND WANTED TO TRANSFER MY SERVICE WAITED OVER A MONTH,NOTHING HAPPENED.THEY KEPT ON LYING TO ME ABOUT THE DATE.CANCELED MY ORDER.EVERY TIME I CALLED ABOUT MY NEW SERVICE I HAVE TO STAY ON LINE ALMOST AN HOUR.WORST SERVICE EVER. | |
| Benjamin Rilla | 7/5/11 |
| These people at bellsouth/ATT are awful at customer service. The only way to get anything done is to call HQ yourself. You have to go over the heads of the so-called supervisor's of customer disservice and speak to someone who will listen to your problems and try to correct them. The overall experience with this company is bad. If I could take my business elsewhere I would. | |
| Gary Hoeffken | 7/5/11 |
| I have AT&T wireless (2 phones), uVerse television, uVerse internet. I would admit the internet works alright. I have spoken to uVerse customer service and wireless customer service. There is no ownership by customer service representatives in the Oklahoma City area. My television has improved 100% - it went from1 HD channel to 2 HD channels; where are my four HD channels? Two years ago it would get better. Then it would gett better after road construction. Then it may get better after digging in my back yard. NADA! I have spoken to wireless representatives so many times I am tired of talking. I not use "Mark the Spot" every time I lose service, can not connect, drop a call, etc. Not sure it helps because no one cares that service in my home and my front yard is terrible. I live inside the city limits of Oklahoma City. I am told I can spend $400.00+ for the new 4G phone and it may help. Note that it may help; no one knows and no one knows who I can talk to. The 4G network is not working yet so I should spend for a phone that will operate as a 3G system. I have been refused a chance to chat with supervisors,disconected, and told to use my work phone to call back. Disconnected even while talking to customer service and then spend 20 minutes trying to et back with a person. I did not have room to really identify all the challenges with AT&T. Cudos to the sales office on Hefner in Oklahoma City. They care but just can't help. I would love to hear from the corporate office. I can be reached at 405-627-4540. I just hope we do not get disconnected. I will even drive to Dallas if it will help. Right now, I would not recommend AT&T to anyone for anything. Mr. Stephenson, you come from Oklahoma City; will you please help? Thank you, Gary | |
| Dana Kane (Ms.) | 7/5/11 |
| You have the worst customer service I have ever experienced. I have been on hold to cancel my service thus far for 50 minutes. During that time I have written a letter to your local office, requesting my telephone and internet services be terminated. You do not allow customers to cancel their service by using your website; we are doomed to wait on hold for a customer service rep for what appears to be eternity. | |
| fran pensacola fl | 7/5/11 |
| att has the worst customeruo service of any company out there. i thinking that the exec's at att do not read these posts or something would be done. CEO should try to call with a problem and see for themselves. | |
| J. Crockett | 7/6/11 |
| I am so dissatisfied with the At&T production when it comes to U-Verse and the knowledge of the people working there. I have been trying to get my telephone number switched over since May 25, 2011 and they can't seem to figure out why it won't work. I have had 4 different dates for this to be corrected and it hasn't been resolved as of today 07/06/11. I am so upset that its taking this long for anyone to help me. I would NEVER recommend my family and friends to your company for U-verse. | |
| Cynthia | 7/8/11 |
| To whom it may concern: I have tried speaking with someone on July 8, 2011 and was transferred from one department to another department (retention, billing, credits and collections, custom service, sales and accounts receivables) and still no assistance. Then, a AT&T representative gave me the number to Franklin Collection 800-262-7590 and I called them and he told me that I needed to call AT&T back since I feel that I am not the responsible party for the full amount of this bill. I have tried to make several attempts to resolve this issue!!! Can someone please check into this issue for me instead of trying to get $$$ from customers!!!! Sincerely, Cynthia Gray To: consumer.appeals@bellsouth.com Subject: Phone Bill Date: Mon, 18 Apr 2011 21:01:10 -0400 To whom it may concern: I have been contacting BellSouth now AT&T for over five years trying to get information about a bill that I have been receiving for several years. But every time I asked to speak to a supervisor or manager the customer service or AT&T reps will tell me that they will have to call me back within 48 hours but know one would every call. Give it a few days and call back still there was know one who could answer the questions I had about my bill!!!!!!!!!!!! On April 14 I spoke to several different AT&T employees who couldn't answer of my questions, because they didn't have access to the screen where would needed to be!!! You get transfer over three or four times before you get to where you need to be. First, my phone gets cut off because of a bill that I have been trying to fight and get answer to for over several years!!! I don't feel all of this is my bill, for the simple reason, that BellSouth and AT&T allowed this bill to continue to get larger and allowing me to have phone service just recently over a few months ago...service was disconnected. They also allowed me to have the internet for several months...but when I was asking questions AT&T reps couldn't answer the questions that was asked to them. So, I feel that this bill maybe someone else bill from the time when I stayed with roommates at that time. I had a basic package with no long distance and block for collect calls. I am really trying to figure out how this bill got so outrageous before the phone got disconnected!!!! On April 8, 2011, I have just received a letter from Financial Asset Management Systems(0024473446287) for the amount of $2,036.42. I gave them a called and told them that this wasn't not my bill and I am trying to get answers but having a hard time. So, they suggest that I call AT&T back. I know I owe something on account 7043356700577, but I honestly fill that I don't owe half of the money that is been requested out of me. I am not longer working and have been haven't a hard time. But, then when I received this letter I called and I requested to send an email to the Consumer Appeals and I hope that I will received a answer back. I am trying to appeal this bill that does not belong to me!!! | |
| Genny Menne | 7/8/11 |
| To sum things up REALLY fast......cuz I lost ALL of my patients being on hold.......ATT SUCKS! There is NO Customer Service AT ALL! NONE.....gonna even drop my IPHONE with ATT and go Back to US Cellular.......NOT RECOMMENDED.....a rating of a 1 is tooo high! | |
| Mrs. Ash | 7/9/11 |
| I have mobil phone , home phone and internet services all provided by AT&T. Their customer care is the worse ever!! I have classes and run my business from my computer and my computer services have been suspended for $31.00 and some change that I was not aware of. I of course suggested that they attached the monies owed to my new account. No cannot do was the reply. I am the same person but two accounts so the old DSL that I used when we were Time Werner customers became High Speed Internet when we switched to AT&T. So why suspend a customer that pay their bill every month for a roll over from one service to another was not recieved as monies owed for the prior service/ AT&T stinks and as soon as I convince my hubby this is a no win place to be I will cancel the whole package cell phone and all. I am a very unhappy camper!!!!!!!!!!! | |
| Ben Bishop | 7/9/11 |
| AT&T just got a new website and it STOLE MY BANKING INFO WITHOUT PERMISSION. The old ATT site would let you pay your bill ,then ask if you wanted them to store your banking info for next time or delete it (I always deleted it). I never let anyone store or keep my banking info, ever. (thats stupid). The next time I went to pay my phone bill,,WOW they had all my banking info (ROUTING NUMBER,ACCOUNT NUMBER, NAME,ADDRESS, EVERYTHING)) THEY STOLE MY PERSONAL BANKING INFORMATION. SO, next time ATT gets HACKED by some 12 year old in RUSSIA (HAPPENS EVERY MONTH) I could easally have my bank account drained and be bankrupted. I am pissed that ATT is so large they couldn't care less about there customers. I called ATT and was told that a lott of customers were upset about the same thing and there software dept is working on it. They could not even Remove the information. (thats how lame att is). IF I DID WHAT ATT DID TO ME, I WOULD BE PUT UNDER THE JAIL FOR identity theft. | |
| Jamie Steyvers | 7/10/11 |
| LET ME SAY SOMETHING BEFORE I FLIP A LID AND SUE YOUR WHOLE COMPANY!! I HOPE YOU READ THIS AND FEEL STUPID!! I AM A NEW CUSTOMER TO ATT AND YOUR TECHNICIAN CAME TO SET UP MY UVERSE AND BROKE MY TELEVISION!! I AM FURIOUS. THIS HAPPENED ON A FRIDAY AND THE TECH SAID HIS MANAGER WOULD BE HERE MONDAY TO SEE THE T.V. AND FILE A DAMAGE REPORT. THE MANAGER NEVER SHOWED UP THE TECH NEVER FILED A REPORT. YOUR WHAT U CALL "CUSTOMER SERVICE REPS" DID SSSHHITTTT TO HELP ME ALL THEY SAID WAS THE TECH DID NOT FILE A CLAIM SO THEY WERE NOT GOING TO DO ANYTHING ABOUT IT. I PRINTED A RECEIT SHOWING HOW MUCH I PAID FOR MY T.V. AND THE LETTER THE TECH GAVE ME WEN HE LEFT MY HOUSE STATING HE BROKE MY T.V. BUT FOR ALL YOU GUYS KNEW I COULD HAVE WROTE THAT SO IT TOOK YOUR REPS A WHOLE WEEK TO CONTACT THIS TECH AND HE ADMITTED TO IT AND I SSSTTTTILLLLL HAVE NOT RECEIVED MY MONEY!!!! I PAID $1800.00 FOR MY T.V. AND I WANT MY MONEY FOR IT!!! NOW THEY ARE SAYING THEY ARE ONLY GOING TO GIVE ME $600.00 BECAUSE THE T.V. IS 2 YEARS OLD. I HATE YOUR CUSTOMER SERVICE AND I WILL NNNEEEEVVVEERRR BE YOUR CUSTOMER AGAIN AND I HOPE PEOPLE REALIZE WHAT A GREEDY COMPANY YOU ARE!!! | |
| LUCITA INTERNET | 8/6/11 |
| AKO'Y NATATAWA SA BAWAT AKING BINABASA.AKO'Y NALULUHA DAHIL SA PANGIT NA AKING BINABASA.NGAYON ALAM KO ANG AKING BABASAHIN NOON AY NAKAKATUWA.PILIT KONG HINAHANAP ANG GANDA NG BABASAHIN NG NAKARAAN,NGUNIT DI KO MAKITA.NASAAN NA BA SILA.SIGURO UMUWI NA.SAAN KAYA SILA NAKATIRA,PARA AKING MAKASAMA.DAHIL SA GANDA NG KANILANG NILALAMAN AKO'Y NAHALINA.SANA AKO RIN TULAD NILA NA MAY SADYANG PUPUNTAHAN.DI TULAD NG AKING INAAPAKAN,ANG LAYO NA NG NAKARAAN.NGITI NG LUHA,IYAN ANG AKING KASAGUTAN.NGAYON SAAN NGA BA AKO.ANG LAYO NG NAKARAAN.BABASAHIN=BABASAHIN SUNDAN KO,TURO MO.PAGKAT IKAW ANG HANAP KO.LIGAYA KO,IKAW ANG BUHAY KO. | |
| Melanie Smith-Howard | 7/11/11 |
| I signed an agreement on May 13, 2011 to transfer my small business account to AT&T. Today is July 11, and my phones do not work and my email does not work. This is the fourth time my phones have been down since the transfer took place. Mind you, the transfer only took place recently. Shorty after May 13th an AT&T representative showed up at the office unannounced and was in the basement where the phone equipment is located. He left and nothing was accomplished by his visit. When we called AT&T to inquire when the service would transfer they had no idea we were a new customer. In fact we were told that no one had been to the business. "His" report was listed as a no-show meaning no one was at the office though he was here for two hours. Next guy showed up and said there was a problem with the line and he disappeared. Third guy showed up and he fiddled with the box outside the house and he changed the lines to AT&T but the phones did not work for four business days. Out of frustration, I told AT&T if the phones were working by 5PM, I would find another provider. I was told that the next date of installation was July 17. Ridiculous. I finally found a competent woman named Sherry who was able to get the phones up; however, there was no voice mail or roll-over feature which I had purchased with the contract. Also the internet was not changed over. I was told that the date for the internet service to be converted was July 27th. Again, ridiculous. I imposed a deadline to get the internet changed over on Monday...today. A gentleman came over and guess what? Neither phone lines were working this morning. He changed over the internet which does work; however, he couldn't tell us how to set up our email accounts. I heard "not my job, you'll have to call technical support". My assistant and I have been on the phone all day trying to resolve this. If it is not resolved by 5PM today, I'm going phone shopping. I know I can't send this email because my email doesn't work. Hahahaha. I have hate in my heart for AT&T. Funny thing for a communication company to try and put me out of business. | |
| Christina Diaz | 7/13/11 |
| ON MAY 2011 AT & T decided they were going to put up new internet cable lines in the Lake Zurich Illinois suburbs and neighboring suburbs!!! It is July 10th and 3 months since I had any internet service period!!!! A CUSTOMER SERVICE REP CALLED IN MAY AND BASCIALLY TOLD MY HUSBAND THE INTERNET WOULD BE OFF FOR ONLY A WEEK..THEN IT TURNED TO TWO MY HUSBAND WAS UPSET AND DEMANDING ANSWERS FROM ANOTHER CUSTOMER SERVICE REP AND CALLED AGAIN AND SPOKE TO THE IT MANAGER. FIRST THEY SAID IT WILL BE ON IN A WEEK, THE LIES TURNED TO MON, TUES, FRI AND LATEST TUES OR WED THE VERY LASTEST. THEN FOR ANOTHER 2 WEEKS WE CALLED AND MY HUSBAND AND I WAITED FOR 5-10 MINS AND MORE LIKE 30 NO CUSTOMER SERVICE REPS EVERY ANSWERED THE CALL AND WE FINALLY WERE SOOOO UPSET WHICH WE HAVE THE RIGHT TO BE WHY NOW THEIR NOT ANSWERING THE CSR LINE AND WHEN MY HUSBAND GOT THROUGH ALMOST A MONTH LATER THE SUPERVISOR MIKE WAS SUPPOSED TO CALL AND NEVER DID. THE CSR SAID IF WE CANCEL THEY WILL CHARGE US A FEE WHICH DOESNT MAKE SENSE WHY WE FUCKEN HAD INTERNET FOR 3 MONTHS AND STILL NO PHONE CALL,EMAIL LETTER APOLOGIZING FOR ANYTHING. THEIR PAGES HAS SAID WHEN WE TRY TO CONNECT THAT THEY ARE EXPERIENCING TECHNICAL ISSUES FOR 3 FUCKEN MONTHS AND GIVES US THE CSR PHONE NUMBER!!!! NOW WEVE BEEN FORCED TO GET INTERNET FROM CLEAR!! AFTER AT & T FORCED US TO PAY FOR THE WHOLE YEAR WHEN WE SIGNED UP FOR INTERNET IN SEP 2010 AND HAVE THE NERVE TO PUT 2 ORDERS PLACED ONLINE LIKE RETARDS WHEN WE NEVER FULLY COMPLETED OR PUT CREDIT CARD INFORMATION BECAUSE THE SITE WAS DOWN!! ITS BEEN ONE PROBLEM AFTER THE OTHER AND ALSO THEY NEVER SENT US A MONTHLY BILL AND HAD THE NEVER TO CHARGE US A LATE FEE. WHEN WE FIRST HAD THIS ITALIAN MAN SMOKING AFTER MY HUBBY CALLED THE IT HELPINE 5 X THEY FINALLY SENT SOMEONE OUT TO OUR HOUSE BECAUSE THE PREVIOUS PEOPLE CUT THE PHONE LINES!! THEN ANOTHER IDIOT COMES BURY THE PHONE LINE!!!! WE WERE FORCED TO PAY $110 DOLLARS TO LOCK OUR 14.95 A MONTH RATE AND A PREVIOUS SUPERVISOR LAST YR SAID WE WOULD GET OUR MONEY BACK IN DEC OF 2010 AND DIDN MAKE ANY SENSE WHY WE HAD TO DO THIS TO LOCK IN THAT RATE. THEN MIKE WHEN WE CALL FOR THE 15TH TIME SAYS WE GET THE REFUND IN SEP 2011 WHEN THE CONTRACT ENDS!! BUT WHAT ABOUT THE 3 MONTHS I PAID FOR AND HAVENT HAD INTERNET IN ADVANCE TO LOCK IN THE RATE!!! I NEED TO RESPOND AND CALL ME ASAP 847-845-0805 AND GIVE ME MY REFUND!!!!!! AND I FEEL SORRY FOR PEOPLE THAT HAVE CABLE INTENET AND PHONE!!!!!!! THEY ARE THE WORST, HORRIBLE LIARS, INCOMPETENT. A RIP OFF AND A SCAM AND IM REPORTING THEM TO BETTER BUSSINESS BUREAU AND CALL THEM PERSONALLY TO GET MY REFUND!!!!!! | |
| | 7/13/11 |
| I have had made several attempts to have my bill adjusted, after months of speaking to a att represntive and getting the run around about my bill I finally cancelled my service , they are unprofessional and apparenly not equipped to handle the problem. I will never go back to att again..Very Upset | |
| J. Beeke | 7/13/11 |
| This is by far the worse company in the world. I have not had their services for almost 5 months and just resently ATT turned me into a Collection Agency for a UNKNOWN charge that I never paid them..... WTF. I have been on for the phone for 3 hours trying to get this taken care of. They gave me the corperate number because they said that was the only way my problem would get taken care of..... and no one at that office ANSWER the phone! Thanks ATT now I have a colelction agency calling me 15 times aday over a charge that I have no clue about AND no one at ATT can find my file that I was ever a customer! I was a customer for 2 weeks because their DSL never worked in my area....... please just use ANYONE else but ATT for DSL! | |
| Carol Thompson | 7/14/11 |
| I am very upset with At&t, we have been waiting for over 4 years to get uverse, and we still cannot get it. It is 2 blocks away from us. It has been 2 blocks away from us for over 2 years. WHAT IS THE PROBLEM?????? | |
| Mark Brown | 7/14/11 |
| Now going on a year and several techs later ATT still has yet to complete or make repaires to the switching cabinet for my area.About the best I can get them to do is reset the ports on the utility side so I have internet access. Still getting the run around on the UDP to TCP issues with no resolution.Perhaps they should spend more time fixing the issues rather than humoring the customers! Perhaps the worst service by a provider I have ever had | |
| TR | 7/14/11 |
| I canceled my DSL and land line on 5/28/11 and i am still getting billed. I have called three times and have been told I'm all set. Then I get a bill the next month for the full amount. I am on hold right now to address this the fourth time. 21 minutes on hold and counting. | |
| Andrew Glenn | 7/15/11 |
| DO not go with UVERSE!!! when uverse is down, it takes down everything-phone, internet and TV! we were down for several weeks. i had home phone and internet put back under just ATT and not uverse. sadly, the home phone account was set up incorrectly, has static and no maintainance plan. after being transfered to the fourth person and waiting 40 minutes on the 800 number i have thrown up my hands. ATT does not provide service!!!! | |
| A.j. Menzie | 7/15/11 |
| My AT&T experience should have a negative number option. I've spent over 8 hours on hold and 2 days waiting for technicians that never showed up. AT&T doesn't care about people just profits. A.J. Menzie (281)773-8988 | |
| A.J. Menzie | 7/15/11 |
| I would like AT&T to: 1.Give An explination from AT&T about the actions of the Dispatch department on 7/14/2011 and 7/15/2011 that kept my company from being able to provide the service we are responsible for to our clients. 2.I would also like them to provide the service they promised immediately without excuses. 3. option a. The Dispatch manager that lied repeatedly to my company to come and explain to my team members and clients why we are not important enough to stay on schedule. 3 option b. The dispatch manager to write an apology on a 4 foot billboard and wear it in my parking lot for the same amount of time I waisted being lied to today 12 hours. | |
| tracy | 7/16/11 |
| This if AT&T broadband, your stupid diagnostic may say everything is ok , but it isn't.. you really need to address this issue..I know if I call they will tell me I need to upgrade and thats just a crock &%$#, How can u expect a person to enjoy something they pay for when you don't do anything about it | |
| Martha Smith | 7/18/11 |
| AT&T never could get my internet working and never provided a permanent phone number so I could make no long distance calls. | |
| DENNIS VAN PELT | 7/22/11 |
| I CALLED AT&T CUSTOMER SERVICE ON TUESDAY JULY 19,2011 AND TALKED FOR TWO AND A HALF (2 1/2) HOURS TO PEOPLE WHO REFUSED TO GIVE ME THEIR ID NUMBER OR LOCATION SO THEY CAN BE IDENTIFIED. THEY MOSTLY LIED TO ME. I CALLED AGAIN ON WEDNESDAY JULY 20,2011 SPENDING ANOTHER TWO AND A HALF HOURS (2 1/2))OR SO. THEN ON THURSDAY JULY 21, 2011 AFTER ABOUT TWO ADDITIONAL (2)HOURS I GOT HOLD OF MS. COOPER IN LOS ANGELES IN THE AT&T COLLECTIONS DEPARTMENT IS WHAT SHE SAID. ALMOST SIX HOURS OF CALLING AT&T. THEY DON'T CARE ONE LITTLE BIT ABOUT CUSTOMER SERVICE YET THEY HAVE NO PROBLEM CASHING MY CHECK OR TAKING MY CREDIT CARD. IF I HAD TO DO IT ALL OVER AGAIN. I WOULD NOT USE AT&T NOR WILL I ADD OTHER SERVICES TO MY ACCOUNTS. IF ONLY FEDERAL JUDGE HAROLD GREEN WERE STILL ALIVE TO GET THEIR ATTENTION. THE FEDERAL GOVERNMENT SHOULD NOT ALLOW AT&T TO BUY T-MOBILE. LET ME CONTINUE, BEFORE MS. COOPER EVEN HEARD MY SIMPLE PROBLEM AND WHAT I WANTED AT&T TO DO. MS. COOPER INFORMED ME THAT MY COMMENTS COULD BE CONSIDRED A "TERRORIST THREAT". THIS THREAT IS BECAUSE I WANTED THE ID NUMBER OF AN AT&T EMPLOYEE, SEVERAL ACTUALLY. MS. COOPER SHOULD BE FIRED FOR SLANDER AND DEFIMATION OF CHARACTER AND AT&T SHOULD BE SUED. BUT ITS NOT WORTH MY TIME. PLEASE AT&T CEO AND LEGAL DEPARTMENT, SEND THE FBI TO MY HOUSE TO ARREST ME, I NEED THE MONEY. ILL BET YOU A DOZEN DONUTS THAT MS. COOPER IN THE AT&T COLLECTIONS DEPARTEMNT IN LOS ANGELES IS BLACK. I AM CONSIDERING CHANGING FROM AT&T TO ANOTHER VENDOR AND YOU SHOULD TOO. MY PROBLEM!!! I WANTED AT&T TO CONTINUE TO SEND THE CHECK IMAGE OF MY CHECK PAYMENTS TO MY BANK ELECTRONICALLY SO I CAN HAVE A COPY OF THAT CHECK. MS. COOPER INFORMED ME THAT AT&T NO LONGER GIVES THEIR CUSTOMERS THAT OPTION EVEN THOUGH IT IS A FEDERAL LAW IN PLACE FOR AT LEAST 50 YEARS. THIS IS CUSTOMER SERVICE AT AT&T. | |
| DENNIS VAN PELT | 7/22/11 |
| JULY 22, 2011 AT&T CEO I CALLED AT&T CUSTOMER SERVICE ON TUESDAY JULY 19,2011 AND TALKED FOR TWO AND A HALF (2 1/2) HOURS TO PEOPLE WHO REFUSED TO GIVE ME THEIR ID NUMBER OR LOCATION SO THEY CAN BE IDENTIFIED. THEY MOSTLY LIED TO ME. I CALLED AGAIN ON WEDNESDAY JULY 20,2011 SPENDING ANOTHER TWO AND A HALF HOURS (2 1/2))OR SO. THEN ON THURSDAY JULY 21, 2011 AFTER ABOUT TWO ADDITIONAL (2) HOURS I GOT HOLD OF MS. COOPER IN LOS ANGELES IN THE AT&T COLLECTIONS DEPARTMENT IS WHAT SHE SAID. ALMOST SIX HOURS OF CALLING AT&T. THEY DON'T CARE ONE LITTLE BIT ABOUT CUSTOMER SERVICE YET THEY HAVE NO PROBLEM CASHING MY CHECK OR TAKING MY CREDIT CARD. IF I HAD TO DO IT ALL OVER AGAIN I WOULD NOT USE AT&T NOR WILL I ADD OTHER SERVICES TO MY ACCOUNTS. IF ONLY FEDERAL JUDGE HAROLD GREEN WERE STILL ALIVE TO GET THEIR ATTENTION. THE FEDERAL GOVERNMENT SHOULD NOT ALLOW AT&T TO BUY T-MOBILE. LET ME CONTINUE, BEFORE MS. COOPER EVEN HEARD MY SIMPLE PROBLEM AND WHAT I WANTED AT&T TO DO. MS. COOPER INFORMED ME THAT MY COMMENTS COULD BE CONSIDRED A "TERRORIST THREAT". THIS THREAT IS BECAUSE I WANTED THE ID NUMBER OF AN AT&T EMPLOYEE, SEVERAL ACTUALLY. MS. COOPER SHOULD BE FIRED FOR SLANDER AND DEFIMATION OF CHARACTER AND AT&T SHOULD BE SUED. BUT ITS NOT WORTH MY TIME. PLEASE AT&T CEO AND LEGAL DEPARTMENT, SEND THE FBI TO MY HOUSE TO ARREST ME, I NEED THE MONEY. ILL BET YOU A DOZEN DONUTS THAT MS. COOPER IN THE AT&T COLLECTIONS DEPARTEMNT IN LOS ANGELES IS BLACK. I AM CONSIDERING CHANGING FROM AT&T TO ANOTHER VENDOR AND YOU SHOULD TOO. MY PROBLEM!!! I WANTED AT&T TO CONTINUE TO SEND THE CHECK IMAGE OF MY CHECK PAYMENTS TO MY BANK ELECTRONICALLY SO I CAN HAVE A COPY OF THAT CHECK. MS. | |
| DENNIS VAN PELT | 7/22/11 |
| I AM FILING MY COMPLAINT WITH THE FCC AND THE FTC AND SENDING A COPY TO THE CEO AT AT&T. I ONLY WISH FEDERAL JUDGE HAROLD GREEN WAS STILL ALIVE TO SLAP THEM DOWN AGAIN. | |
| Cliff R. | 8/4/11 |
| I changed plans with AT&T on my wireless. I have been auto pay since they allowed it. I have a great pay record because of it. Back in Dec. is when I changed plans and put other family members on the new plan. I did not know that they cancelled the auto pay on the old plan so when I got the last bill I just ignored it as it "is on auto pay" Now 8 months later I get calls, LOTS OF THEM from a collection agency wanting money. I call AT&T and really get no where as to what the money is for, the collection agency just wants $$$$ I owe it so pay up. At&T wasn't much better just telling me that it wasn't included in my last payment to them, but can't tell me why it is the amount it is or where it came from. I will be sent a copy of bill and I can pay collection agency. I tell them I NEVER will pay a collection agency NEVER . They say OK I can call back in and they will take payment. I finally get bill , still don't understand it, call back in. They can't find old account in system, I have to explain all over again. I am really PISSED now. Man says he will just wipe out amount for hassle and bother and for length of time I have been a customer. OK, But he has to call me at home, after work to get old account number. He is to call me at 6:30 No call. finally get a voice mail. I can't do it, sorry maybe give you a credit, I will call back later. NO CALL . I try to get him back, I have his name IMPOSSIBLE, you get what every call center they send you to. Finally get a woman, NOthing in my file, NOTHING. SO I have to go all over it again. NOW I AM REALLY PISSED. She is like JUST PAY IT YOU OWE IT. I am not disputing charge now, just want to know why it was not handled properly to begin with and now they are embarassing me over their error. I finally just hang up on her. I keep getting calls from collection agency, I just sent them a cease and desist letter. now I can deal with AT&T only. I am going to cancel my cell phone when it comes do, ATT just burned their last bridge. I get poor reception, dropped calls and now HORRID customer service. Not worth it. That last bill is going to cost them more than it cost me. 4 of us are leaving. I have my home phone with them too, that is changing now. TERRIBLE service. | |
| Scott and Lisa Cahrier | 8/4/11 |
| All I can say is OMG....AT&T SUCKS.....We have had issues for well over a yr now. We have had dozens of Techs out to our house. One man said he was a supervisor. He came to our door said he was replacing our lines. Well, let me tell you he LIED. He went to his truck talked on his cell and smoked 2 cigerettes. Then after 45 mins or so, he came to my door and said he was done. He said he replaced my lines. I go really how did you do that. He states with his ladder from his truck. I go you bold face liar. I have watched you this entire time and the only time you left your truck was to smoke. The look on his face was priceless. I then told him to get the hell off my porch. I called into the 800 number what a joke. I reorted this person. The sent another tech out and he informed us that they don't send supervisors out. They just tell customers that. Yesterday 08-03-2011 I called the copr office. I got Tamara her ID is TS51575 she said she got one of the techs thats we liked to come back today. Well guess what she lied. Paul is at my house now. I haven't paid for cable for a few months. I talked to a tech sup last Thursday night David ID DF609N if thats even correct. I called the number he gave me and guess what? wrong number its for gasoline. I have no idea how AT&T got so big by screwing people the way they do. The CEO is Brendall Stephenson and I am going to contact him if things don't get better. I have been lied to and been treated so bad its not funny. I could leave but I have spent countless hours on the phone. Just this week alone I have been on the phone for 8 hours alone. I am sticking this out till the end. But beware AT&T Sucks. | |
| John Tiller 214-907-0007 | 7/24/11 |
| Att is killing a business in Dallas Texas. After many attempt's to get someone to fix a ADSL line, no one seems to be able to come out until August 2, 2011. A confirmed order placed on July 15th was screwed up by an ATT sales person and as a result we are out of business until the computer tells a tech they are allowed to be dispatched. Time for conversation is over. Can it actually take 3 F-ing weeks to get a single tech to come to a new small LAW FIRM in downtown Dallas Texas???????????? Time for talk is over! | |
| john truex | 7/25/11 |
| the post on this site are a true picture of att corp way of treating its customers i have been with out service at my home no signal for 5 years and all i get is smoke and lies thrown at me they want me to spend 200 dollars to fix there problems i think not makes land lines look better every day | |
| Ed Wallace | 7/25/11 |
| I am a retired ATT (Pacific Bell Manager). After my experiences with ATT Wireless I recommend that people seek another provider. I purchased a Samsung Phone that was supposed to be Blue Tooth Compatible. However, it was not compatible as the general public would understand. After 3 months of contacting ATT and Samsung I only found out today that it will not pair with anything other than a headset. According to Samsung that is the way ATT ordered the phone. When the phone was advertised it was not advertised as only being compatible with a headset. If I had known that or been told that during the 30 day exchange period I would have exchanged it. I believer that ATT and or Samsung deliberately mislead the public. | |
| Janet Springs | 7/25/11 |
| I am tired of att. If it wasn't for rollover minutes and all my friends have att i would go back to Verizon. Poor Poor service. I have been dealing with them for a year on a backflip phone. I have been sent (4) lemons and they want to send me another one. If they don't settle this time, I'm finished. | |
| L.Stallings | 7/25/11 |
| I have been an AT&T customer since the iPhone was released and never had any problems until three months ago we decided to get DSL through them as well. Know what follows is true and have evidence to back it all up. Currently receiving help from the governor to resolve this issue. It stared about three months ago when some hacked through our gateway router that we got from ATT. On may 6th when the release of the IPV6 which opened up more global traffic to an already congested ATT infostructer also opened up a new threat from hackers. These hackers tore through the modem/router disabled Norton, McAfee,AVG within seconds. Then took complete control of computers and eventually after 20+ reinstallation's of the operating systems with the help of Microsoft and HP on several of those occasions until they finally destroyed our hard drives. Just when we thought it couldn't get worse it does. Somehow they were able to hack the iPhones we have and set up shop there for over a month. To list a few of the things that through the phone they were able to do include,embedded java script, reroute of web pages to their dummy sites such as Microsoft and FBI. They could restrict phone calls and messages and they can use the phones to listen and view through the phone without us ever being aware. The common term form this is Spy Phones. We battled With AT&T about it to we were blue in the face and so we contacted Apple to let them know their " oh we can't be hacked phones" were hacked wirelessly through the same router that our computers were hooked to. Well apple just accused us of having jail broken the iPhones and that's were we got the problem. So we took the phones to the apple store to show them and they were baffled to say the least. We asked them to look and see if they had been jail broken and they refused to give us documentation to say it. All they wanted to do was issue us new phones and so I asked what about the old ones and the manager said I'll send them off to be destroyed. Instead of fixing the problem or at least wanting to investigate how this could happen they simply wanted to hide it. So finally he said "I can help u or you can make a big deal out of it". So of course with him saying that I wanted to make a big deal then. Well, not only that but all my pics and music and other stuff on the phone would be destroyed along with the phones because they would not back the info up. Well after that last trip to Apple we went to AT&T to get an early upgrade and out of the iPhones. Well the manager at AT&T wireless store said there was a letter from apple saying we had jail broken the phones. And I was actually standing behind the desk and seen the letter. Furious at this point I went home and called AT&T's help center and asked them what this letter from apple was all about and they said they have no record of a letter from apple. So about to weeks ago we actually were allowed an early upgrade and so we upgraded to android based phones and wouldn't u know it the droids are compromised now with all the same problems and more. Some how these hackers have turned our network against us. All our personal info is out there, bank accounts shut down and the list goes on and on. We have put so much time and effort into resolving this and no help as of yet. Over 300-400 calls have been made to AT&T alone. Actually talked to the president of AT&T in Texas or at least he said he was and he said in short" not their problem and wouldn't even replace the modem. But it's not the equipment so much as the service cause no matter what device we buy or use the result is the same. Our network is poisoned and our ISP provider is AT&T. I never had a problem with AT&T til I got their Internet. Now I'm at least 3000 in the hole on hardware loss and not counting the time put into this to fix it ourselves cause the people we pay monthly refuse to do anything to help us or prevent it from happening to someone else. If anyone else is having this kind of trouble let me know. Ldoggyboy77@yahoo.com Thanks for reading and feel free to contact me if you would like to know more or see actuall proof and documentation that we have collected. | |
| baby k | 8/3/11 |
| O my God I don't have even a word how poor customer service is. I hope god do something. | |
| sharon e royall | 8/3/11 |
| purchased a bundle home internet and tv guess what you guys get an f for a grade your tecs seem to try to get it done but can't because the office can't get their act together 7/26/11 to 8/3/11 no phone or internet come get your equipment direct tv and all you suck | |
| DELOISE LEE | 7/26/11 |
| I need someone to call me about my cell phone which is a samsung captive. I have had more than five replacement phones and have talked to customers servieces and warranty dept. but the only they want to do is do early up grade and that mean I have to buy another phone. Thats not right and I am tired of getting used phones thats not working. My phone number is 662.402.3317 and they want give me a new phone unless I pay for up grade or full price. What since do that make when the services with the phones is very bad.My name is Deloise Lee address 3471 Beasley Bayou Rd.Isola, MS. 38754. I even ask for corporate headquARTERS number and address I was told that customer service was the highest I could go. Their are some nice people that work at AT&T but the rest of them don't care and don't mine telling you are just keep putting you from one person to the next. Some of customer services manager want even come to the phone just pass the words down thru others. | |
| Nitty Baby | 7/27/11 |
| All you crybaby's shpuld switch to Sprint....gezzz! This is America suck it up and shut it up..for my sake nobody's forcing you guys to deal with At&t Cuttthroat central....anyway what is the corporate number? Its like pulling teeth! | |
| Larry | 7/27/11 |
| You know you probadly don't even care what I have to say. You are so big people can complain and you really laugh about it. Why people use you, is this is all they got. Uneal a company so big just craps on people and just laughs about it you don't lose any sleep over this you just collect the money and keep on going. You know its really funny your customer service sucks so bad and people keep signing up. I guess every body will have to pay for thier actions someday.you people are really unreal. | |
| mike | 7/28/11 |
| i've had an at&t phone that was turn on and I came over from t-mobile after three wks the phone got turn off that's right due to the fact that they said that needed a deposit of 150.00 this is so sorry for someone to sucker you to join their team thebust you in the head while your'e not looking the problem that I got is that could I have walk in and at&t store pick up a phone and tell them that I like this phone and when I get 150.00 i'll come back with this phone and pay you.nope nope nope ya see thats stealing in america walking out with product and no cash.omg this is so simple for these guys to fix but at this piont I got to pay this crap due to the fact that I'am currently back in the war zone unable to even deal with this crap right now this should be the last thing on my mine here where I'am at all I can say is god bless america and ya'll please pray for your soilders serving this great country........832-704-0956 cell | |
| shuntress hart | 7/28/11 |
| I have been a customer for the last 3yrs with uverse and Im so not happy right now with the service. Every since I been with the company I have had nothing but technical issues with them. Recently they had to come out and rewire from the basement phone lines because the tv and the internet kept sticking everytime I got a incoming call . But all they offered was 140.00 off the bill and 1yr service of Hd that is it. I would have rather have gotten how about 1yr free service of Cable. But now is so dissapointed have recommended so many customers with you guys. BUt I guess that's what happend being a faithful and loyal custormer. I would appreciated if someone from the departement please call me back. Thank you Miss Hart 414 350-8962 OR After 6>oopm 414 461-5487 | |
| DISATISFIED WITH YOUR SERVICE | 7/29/11 |
| My complaint is to help benefit your customer service agents. They are at the forefront of your business. They represent AT&T. My question is why are they given limited information when they need to solve the valued customers problems and complaints. I also think customers should have access to the corporate headquarters so they can also be aware of how and what the customer feel about their company. Customers should not only be a part of a statistics report. THEY PAY HEADQUARTERS SALARIES TOO !!!!!! Are you listening????? | |
| Robert Bindschatel | 7/30/11 |
| Dear AT&T, Just saw your commercial on TV for MobilizeEverything.com. Let me get this right. With such high unemployment here in America, you’re suggesting that we lay off THOUSANDS of Fork Truck Drivers so you can sell industry remote controlled Fork truck Systems? Wow! Thanks for the help big guy! Signed, A Fork Truck Driver at General Motors. AT&T Keeping America working - NOT! | |
| PJ Smith | 7/31/11 |
| I am sending a letter to Mr. Randall L. Stephenson, CEO, President, regarding the the difficulty I have had with having service at my residence and the long holds when waiting for customer service. | |
| Pissed Off | 8/1/11 |
| I have a small business trying to make a living in this poor economy & have had the same phone since 60's. I have had lots of phone line problems the last 10 yrs & has only gotten worse. June 2011 no dial tone for over 1 week, then call to test line fixed problem = roll over or switching problem at ATT ! July 18th No dial tone, Again & now Aug 1st & still no dial tone ! What a bunch of idiots ! Small business without phone = No customers = No money = ATT loses customer ! PS: Every time service guy would stop out would be someone else. | |
| Karen Barney | 8/2/11 |
| One would think the CEO of AT&T to be an intelligent man. Oops, I'm definitely wrong there. All he,Randall Stephensen cares about is his 8 digit income. A smart CEO would remember some business basics...1. Keep your customers happy by providing excellent service 2. Address customer related issues 3. Do everything you can to retain your customers, even if that means spending money to make money. There is no substitute for the happy loyal customer. A happy loyal customer means repeat business and your loyal customer actually helps boost profits by bragging how wonderful the company is. Unhappy customers due to poor quality service and no solutions, they tend to jump ship never to return, hence, your competitor is then making the profits you once did. Simple math here mister, less customers equals less profits, less profits equals unhappy shareholders, and we all know what unhappy shareholders do, they vote out the chairman, the CEO and all of his greedy cronies. We have seen this done before so why does the CEO of AT&T think it can't happen to him. Currently I do not know anyone in the Phoenix area, the San Francisco Area, the Houston area, three huge metropolitan areas that use AT&T for Cellular service is a happy customer. Prepaid TracFone is far more appealing than a phone you can not use as a phone. I think the Walls Street Journal needs some editorial comments on what a horrible company AT&T has become. With any luck the stock will take a big hit and then bye bye AT&T greedy executives. See you in the unemployment line because at the rate you're going with providing service and lying CSA, you will be there toot sweet | |
| Leticia Gonzalez | 8/2/11 |
| I've been an AT&T customer for 17yrs. only with a single land line and dsl light. about six months ago my husband & I decided to upgrade our sevices with AT&T so I called to upgrade our internet, get uverse (highest plan) and disonect the land line but I bought two IPhones into a bundle . Well the land line was disconnected 3 months later and I requested them to disconnect it about 4 time before they finally did at the time they were still charging me for it. When I noticed I called and asked why were they still charging me for the land line the agent told me that was a mistake and to diregard that bill ( not to pay it ) just to wait to the final bill was recieved to pay the amount of the final bill was going to be the correct amount , then I payed that bill of course my account wasn't combined yet so I recieved two seperate bills one for u-verse and internet , the ther for wireless it was june 18 2011 the day I made both payments with the agent well, he following month I recieved a notice from a collection agency saying that I was added to the collects department for oweing money to att and the lady was very rude to me saying I was a lier saying I had to give her my bank account to put the amount owed on hold until futher processing I told her no I wasn't giving her nothing because I don't owe any money to att and that it had to be a mistake she replied no att makes no mistakes so I got upset and hung the phone up on her. I called att and was dealing with this issue for about 4 days before they finally apoligized to me for the inconvince all because I showed them my bank statement where it showed that the payment claimed to not be recieved was accually paid i was back and forth and finally the payment was found until they fixed the account. There was another time when my cycle had just started and my plan is with 700 sharing mins and they only added 400 sharing mins they never foundout what happen. I fell like if I would have never looked i probably would have been charge for going over my minutes some months my left over mins haven't been rolled over i called and complained they said the couldn't do anything but they were going to moniter my account I'm just fed up with this company and would like to close my account with out the contarct fees because my contact never stated I would have so many problems also the whole issue with collections held me up for purchaseing my house I need someone to help me with this matter a.s.a.p | |
| Wayne | 8/2/11 |
| I have had Uverse service for several years with periodic problems but a month ago my tv and internet starting going out for several hours at a time. I have phoned att about 20 times and they have come out to the house 9 times to try and rectify the problem, and have been unable to fix the problem. Each of those nine times I have been given a 4 hour window of when they would come and had to take off work to wait for them. twice they have not shown up and have not called. the last time they came to work on uverse they disconnected the home phone line it came in on and I didn't discover it for several days. I have been trying for three days to get them to come out and reconnect it. They were suppossed to come today between noon and four. At four I phoned and was told they are not coming, maybe tomarrow. I asked what time and was told they didn't know. I asked to speak with a supervisor but was told I could not they were busy. I asked for a name and phone number of a supervisor or manager and was told they couldnt give it out. Tonight I went and signed up with comcast they are coming tomarrow. Hopefully the att person will be here so they can take all their junk. | |
| C. Skarda | 6/21/11 |
| In March I tried to sign up online for AT&T service as a new customer and got a confirmation number. I phoned them a week later and they told me there we no record of my having signed up and the confirmation number was not on record and that I should go through the signup on the phone with them. I did this and got a date for service start. The day before they were to start service a truck pulls up with a phone with a number I had not been given and with no record of my order for internet. He said I should call and make a new order for internet. I did. The next morning another truck pulled up with an order for the phone and internet with the number I had been given originally. He said I had to phone and cancel this. I phoned and was told I ordered two lines! No, I did not. So they cancelled that. In April I received an email telling me to set up my online payment--but I had requested paper billing. So I phoned again. I was told that I would receive a bill in the mail. In the beginning of May, I phoned and asked where my bill was and they said I had requested online billing! That was cancelled they said. On May 24th I received an email alert that my bill was due. I phoned again and this time asked to speak to a supervisor. On May 25th Sarah from headquarters phoned and I explained the whole thing to her and she assured me I would receive my bill in time to pay it before the June 10th deadline. Also on May 25th I received a phone message that said my bill was due "on November 11th"!!!!!!!!!!!!! On June 3 I phoned Sarah the Supervisor and got no answers but was told that if I did not pay it now with a credit card I would be libel for a late fee! So I paid because I have never paid late in my life. Sarah assured me that she would phone me back by June 10th after she got in touch with a supervisor in accts payable. As of today june 21 no one has phoned me and I have still not received a paper bill! I phoned this morning and left Sarah a message. I just checked my email and found a bill alert for online payment please from AT&T. Sarah seemed to think that I was unreasonable to want to receive a bill before I paid it! Apparently they have the right to be paid but I do not have the right to be billed before I pay. They have the "right" to receive timely payments. I have no rights but to cough up the cash. I have no rights here. I am fed up and have spent hours phoning them up and money on long distance calls extra because I can only afford local service! What kind of corporate culture is this? | |
| Karen | 6/22/11 |
| I was forced to go to AT&T Wireless since they took over the Verizon Wireless territory in my area. Since going with AT&T, we have had nothing but grief. We couldn't get the first phones we had to even work, and finally after 3 week into AT&T, they gave us different phones. We only had 30 days to keep them without penalty when leaving. It took way beyond 30 days just to get anything to work, and it still doesn't work. Now they want to penalize us $150.00 per phone to leave them. They just can't seem to survive without out our $300.00 evidently. In desperation, I am going to pay the $300.00 just to be rid of them. I agree, with all of the 40 milliion different places you have to call to get something done, I am completely exhausted just dealing with them. I would not recommend anyone get their wireless service. AT&T is like sticky old chewing gum; once you have them stuck to you, it is very hard to get unstuck from them! | |
| William Eubanks | 6/30/11 |
| My family and I are living in San Antonio in a corporate apartment until our home is built. Once a month without failure, the internet and cable stops working. Upset over this terrible service, I went to the AT&T building in downtown San Antonio to speak with someone from AT&T to voice me being an unsatisfied customer. I was assure by the Regional Manager and one of the Techs that someone would be out to my apartment to fix my service today; no one showed up. Now, all I get is the Regional Manager's and Tech's answering machine. So now, my family has to go through the 4th of July weekend without any cable or internet service. I know what it is to serve, having serve this country for 24 years. AT&T has no clue. Terreble service. They have lost my business to Time Warner. | |
| Benay Brown | 7/2/11 |
| Since june 6th 2011 my At&t dsl internet service has been out 9 times. I had (3) or (4) trouble tickets. The same tech came out (6) times. the second tech came out (2). I was told by the tech that none of the equipment in Sterling heights mi is upgraded. And until everyones service (or lack of service) is out the equipment won't be up graded. I say thanks at&t for caring about providing quality service (not.) My dsl was down thursday nite, came back up friday morning. Down friday nite and up long enough this morning for me to jot you this note 7-2-11. Your dsl service sucks. The worst advertisment is a disatisfied customer. I must have waited 32 hrs of my valuable time for my dsl service to be restored. What ever the issue is with my service no one can fix it. Put that in your dsl ad. Im posting this on facebook... | |
| nicole | 7/2/11 |
| I just spoke with "Bethney" at AT&T 877-737-2478 home phone service at 5:32CST. OMG this has to be the rudest woman in customer service. She kept talking over me and telling me I didn't have residential service but rather UVerse. I tried to use language a 5 year old would understand, but Bethney didn't listen. They give classes on how to listen I'm sure, but she didn't want to be at work today and made it clear in her irritated voice. After she "told" me what service I had, she transferred me to UVerse and surprise-I don't freaking have UVerse. This rude, stupid, lady should never work in customer service, or either don't work the holiday weekend and take it out on your customers. | |
| Dan S. | 7/3/11 |
| Why did AT&T just make a large donation to Michelle Bachmann? What a waste of money. How about STOPPING the continuous service increases both on my land line and DSL? | |
| Terri | 7/5/11 |
| On August 3,2010 sign up for the internet promational plan for 14.95 per month. Each month I am charged 52.29 or 104.52 each month I spend over an hour with customer NO Service trying to correct the billing issue. When will it end. this is sad and UNLAWFUL on the streets this would be consider STRONG ARM ROBBERY in the Corp setting its legal to committe this type of CRIME. | |
| Todd Dreher | 6/23/11 |
| We have been cheated and lied to and everything else by at&t. no one knows anything in that business and no will do anything to make it right for you. We had service for 2 yrs and nothing but nightmares. we finally got comcast and even had truble with them from day one and even on the phone before we got service. Well, we talked to a manager who could help us and gave us free service for 6 months and then $54.00 a month bill for everything instead of their $125.00. We got internet, TV, all channels except premium but still got that for free for 8 months. HBO and all HBO. The service has been great. I would recommend everyone to switch. NO ONE AT AT&T WILL DO ANYTHING TO HELP YOU OUT FOR ALL THE TROUBLE THEY COST YOU. I even told them on a wed. to disconnect us on sun. cause we were getting comcast on sat.10 min. after i got off the phone with them, our service was turned off. Then they said the had to create a new account and set up a date to come back out. we didnt get comcast on sat and had to wait till tues. to get reconnected then started getting 2 bills. No one not supervisors or anyone would do anything to ajust the bill for their mistakes. I got ahold of a manager who cleared one account finally, but the other one they sent to collections. If you go to yahoo and put in the tool bar, AT&T headquartes and go to the site. look for the one that says, AT&T headquarters/ Dallas Tx. Click on that and it will bring up a site you can choose a couple of options. Click on the one that says problems with your bills, wrongly charged or something like that. then, it will take you to a site you can fill out the info and get a free attorney opinion that will let you know if you have enough to file a class action suite against them. I encourage everyone to do this who has been taken for by AT&T. | |
| Keith Erickson | 6/24/11 |
| Have been trying for 2 years to get off of the mailing list for crap ATT service and products. 15 associates that I have called have promised to get me off the list and still get crap in the mail. I was screwed by ATT when they closed offices, do you really think I want ATT services or products. Can't anyone at ATT get off their dead asses and do their jobs. Corporate people are the worst. They get their pay check and say screw the customer. Well ATT I hope you survive another 2 or 3 years at this rate and they maybe once your shut down I won't get this crap. | |
| Doug Williams | 6/24/11 |
| I called AT&T on April 19, 2011 to drop long distance service, add high speed (DSL) internet service and cell phone service. The agent qouted me a rate of $23/month for home phone, $14.95/month for internet service, and $24.99/month for cell service, and said I would get 2 'rewards' consisting of prepaid Visa cards in the amount of $75 and $50 and I could draw the cash off them at an ATM, and all my services would be on 1 bill. I was also advised I would be charged $75 for a modem and I was alright with that since I was to get a $75 Visa that I could draw the cash off, put in my bank, and pay the bill. As it turns out, AT&T is charging me $28/month for my home phone, $35.00/month for the internet, and $29.99/month for the cell phone and also hit me up for a $36 activation fee and a 2 year contract with a $200 early cancellation fee, none of which was disclosed to me, and the internet service is on a separate bill. I have spent hours on the phone with AT&T, 2 calls lasted 1&1/2 hours and on one I was transferred 5 times and spoke with 6 agents. AT&T still has not honored the rates and terms I was quoted although I have been given some 'credits' on my bill, but they are still raping and robbing me. I feel I have been a victim of 'bait and switch' and since I am a Senior Citizen, I feel I have been taken advantage of. My next step to rectify this situation is to file charges through the Ohio State Attorney General, the FCC, and the FTC. I am not one to 'roll over and play dead', I will get this problem rectified. When I lived in Pittsburgh, I had a dispute over $2.75 with the Borough of Crafton. It took almost a year, more money than the $2.75, a lot of taxpayer dollars, but I won that dispute when I called in the State Auditor. It wasn't the money but the principle in that case. My case with AT&T is both money and principle, and Yes, I Will Win!!! | |
| Doug Williams | 6/24/11 |
| After the problems I am still enduring with AT&T and reading the comments on this page, I propose that we should have the letters AT&T removed from the alphabet along with all thier lame employees who are 'sorry' we, their 'valued customer', has had a problem. It seems to me that upper management has their heads up their butts and they're 'enjoying the view'. My advice to anyone who has or has had a problem with AT&T is to contact thier State Attorney General and also the Federal Communications Commission and the Federal Trade Commission. If you are fortunate enough to be able to access the internet with your U-verse (DSL) service and don't have problems with it, go to Google and you can get the addresses you need to file your complaint. I had a problem with Cricket (cell phone) 8 years ago and I took it to the FCC and won. It took a while, but I was persistant. That's what it takes, you have to be persistant. AT&T counts on it's fouled customers to just bitch a minute and then roll over and play dead and they will still keep eating away at you like maggots on road kill. Stand up for your rights, keep up the fight, and you will win!!! As an FYI, Montgomery County (MD) Cable Company, Metro Foods (a grocery store in Washington, DC), Pearle Vision in Greentree (Pittsburgh), PA, and the Borough of Crafton (Pittsburgh) PA have all fouled me and I took the appropriate action and it may have taken a lot of time and expense over the disputed amounts, but I won. You can as well if you believe in holding a company responsible to honor their 'implied and express warranties' and your desire to win because it's all about principle, not money. | |
| David M. | 6/25/11 |
| We have been with AT&T land lines for most of my adult life (age 70), cell phone for over 10 years plus DSL for god knows how long. I have a defective phone, went in last week to try to purchase one. They told me the price without signing up for another two years and the price if we would. I told them I am a loyal customer and simply wanted to replace my defective phone. They will not budge on the lower price without a new contract. I simply don't understand this mindset. I kept repeating we are loyal customers and when I need your assistance, you don't treat me like a customer. I finally got them to check our account. Still wouldn't budge. If corporate trains people this way, this is very poor customer service. They are too big and have lost their passion for keeping customers happy. UVERSE is now available to us but it will be a cold day in hell before I give them anymore business. Local people are like robots. | |
| MELISSA KNEELAND | 6/27/11 |
| Good Afternoon, Actually no its not.....I went to my local store today to pay my bill and have the suspension on the account removed....this turned in to almost 3 hours.... ITS NOTHING ANYONE IN THE STORE DID acct #155010362043 Because of an issue I had to contact CUSTOMER SERVICE which the store manager allowed me to do..... After speaking with SEVERAL people, I finally reached one that was willing to resolve the problem. OR SO I THOUGHT...BOY WAS I WRONG.... The issue was that the account had been suspended.....we received a bill about 7 days ago in the amount of $96.89, which I came to the store to pay. When the saleperson opened the account it stated it was CANCELLED and my balance was now over $800. Thed manager called customer service, could not get any answers so asked me to speak with them. 2hr and 15mins on the phone and got no where..Even talking to a so called supervisor who oretty much at the end of the call told me to F********** off and HUNG UP ON ME. until that point I had kept my cool. The store manager called his district manager immediately.UNFORTUNATELY there is nothing either one of them can do. THE ISSUE IS I CAME TO MAKE THE PAYMENT WEITH THE ONLY bill we have received. After going through a whole bunch of CRAP the customer service rep told me she would take off the cancelation, reinstate the account,and turn the phone back on. I made a payment of $110. 00 and had a remaining balance of $109.87 which the rep stated she would make a payment arrangement for, as I didnt have it then and there, service would be restored and sll would be good....After being on HOLD for 25min she came back and said...SORRY I CANT REINSDTATE YOUR ACCOUNT YOU HAVE TO PAY IT NOW. I asked for a supervisor and after pleading with her was supposedly sent to one. HIS NAME NATHAN STRINGHAM. THis man shouldnot be dealing with anyone, and should be REMOVED/FIRED from his job after the way I was treated. I was on the phone with him, he was not willing to help, I asked for the department handling the bill and he REFUSED to transfer me to them, I asked REPEATEDLY...HE REFUSED, HE then told me MAM IM HASNGING UP IM ALL DONE LISTENING TO YOU, i pleased to b e connected over and over and over again, after about 20 minutes of pleading the SO CALLED SUPERVISOR said MAMM F******** OFF and hung up.... I AM A CUSTOMER AND DEMAND RESPECT. THE STORE MANAGER DID EVERYTHING HE COULD AND KNOWS HOW UPSET I AM.....THIS TREATMENT IS TOTALLY SICKENING AND UNCALLED FOR.... WHAT ARE YOU GOING TO DO ABOUT IT A VERY DISATISFIED CUSTOMER | |
| Mary Julia Klimenko | 6/27/11 |
I already hate AT&T because of it's poor service mainly, excessive charges secondarily, but I have two phone numbers and DSL with you because I shudder to think of the trouble I'll go through to change anything. I received a bill in email from you saying my home phone was going to be shut off because of an overdue bill. I knew it wasn't. So I called the number on the email which, I believe is your correct number, however, when the representative, after a half an hour wait on the telephone tree (disgusting) verified that I don't owe anything on my bill, told me that there is a fraud email going around and that, if I'd clicked on the payment link it would have taken me to a fraudulent site to collect my money. I asked him if there was somewhere that I could report this to AT&T. He told me to go to www.attfraud.com. Which I did. It is a site that totally puts AT&T down, very offically of course. So, I tried to find out myself where I could forward the fraudelent email. After wasting another fifteen minutes of my time I finally got that all I can do to help you folks out is to call a number and, I suppose, spend another fifteen minutes to half an hour on another telephone tree just to help you? Not. You are the stupidest company ever and I can't wait until you have some decent landline and DSL competition. I've already changed my mobile to Verizon who has GREAT customer serice. Mary Julia Klimenko mjklimenko1@sbcglobal.net | |
| pissedinalabama | 6/28/11 |
| I have held for over 4 hours for the fraud dept who NEVER picks up. Apparently AT&T finds it "ok" for someone to open an account in my 14 year old daughters name and run up charges to $400 on collect calls from a prison and then send her to collections! We can't get anyone to help so maybe our attorney can get your attention! | |
| Barbara Waggoner | 6/28/11 |
| I have been a loyal customer for 25+ years and now find myself deciding to go to a different company. We live in a community where the towers are too far away but a transponder was installed but goes out frequently. When you call to get service, they make you go through a phone process including removing your SIM-well duh you can't with the iPhones! They will not go outside the box to try and fix a problem. I spoke with a supervisor GUSTAVO who said it would take more than my call to fix a problem.........so I am putting out to all of my community to call in and complain. ATT has really lost customer service quality and now it looks like equipment concerns. How sad. | |
| Disaappointed Customer | 6/29/11 |
| I am a new Uverse customer and I have had a horrible experience with the outside sales tech support but no one seems to be able to resolve my issues. I have been provided Exec office mailing address but nothing else. I am business person that has missed deadlines due to neglect and utter lack of assistance from local technicians. I may have to file a suit to get monies back that I have lost. Is this normal for UVERSE customers? | |
| Disappointed Customer | 6/29/11 |
| Sorry I didn't change the rating in the last note. However, maybe we all should file a class action suit against AT &T and UVERSE. Are there any firms willing to take the case. Maybe it would be easier if we filed claims with the federal government. Any takers out there? | |
| Mary Jo Hildreth - Greenfield IN | 7/1/11 |
| On June 9th a voicemail was left on my phone saying AT&T was upgrading the service and it would be down for a short time. They failed to mention when, how long or anything else. We have now been with out internet for nearly 3 weeks. After many fruitless calls to AT&T - fruitless in that nobody at AT&T can identify why or who disconnecte our internet. Their solution has been reissuing multiple new account numbers. In the past 2.5 weeks we have spent collectively (my husband and I)10 hours on the phone (most of which has been thru the endless computer prompts) with AT&T. I don't know about anyone else, but I don't have that kind of disposable time to use trying to figure out a screwed up companies policies. Did I mention I was prepaid a month in advance when they started this adventure? over 15 years ago I dealt with AT&T for a cell phone after finally being totally frustrated with their lack of customer attention and screwed up billing I left that company -vowing to never return and give them another dime of my hard earned money. It was only because my husband wanted to give them a try that i reluctantly signed up for their internet plan. AT&T is not doubtedly one of the most customer unfriendly companies in existance. If there were negative stars available to rate this company they would receive 10 NEGATIVE!! Sign me disgusted in Indiana | |
| Russell Haas | 6/10/11 |
| I am tired of your people putting me and my wife on held. If you want tyo keep on giving me proplem i am going to file a fedeeral lawsuit agance you and your office with a federal injunction this will close you downw until I dedside to let you come back to work. because you havevolated the A.D.A. 12181 subpargraft B and volated mine and my wifes under the 8th amendment of the U.S. Constitution and these are federal question and a federal judge have to answer them. you have also indenger the health and savity of a at rick adult thair are a lot of state that have this law and if you keep it up a federal marshell will give you this document and you can not stop this matter. the obamanation can not bail you out this time !!!! Russell Haas 517-316-7079 | |
| Sean | 6/11/11 |
| The phone for this supposed corporate office phone number is probably a payphone outside the mens room as they can give two squirts of piss about their customers. This company is composed of nothing more than liars, thieves and tech support representatives who will tell you ANYTHING to simply get you off the phone. They quote you one price and charge you something 10x more outrageous at the end of the month all while locking you in with a contract. During my 5 year stint with this lowlife organization they managed to allow my identity to be stolen within their company, over-charge me for services I never wanted, needed OR ordered and had their collections agency harass me for almost a year for charges that did not belong to me. Do NOT think for one second that filing a report with the BBB will help because they along with ATT are bed partners. It took me a few weeks to finally get a response but than one day the phone rang. Some woman claiming to be from the corporate office informed me that she had received my BBB complaint. From there she simply read off the same script that she had most likely read a million times already that same day which when roughly translated means "We don't care". In conclusion, ATT is absolute garbage as are the representatives that work for them. My service was absolute shit and I would have had better reception and less dropped calls using two cans and a string. | |
| thuff | 6/13/11 |
| You are just like any other company in big corporate world. Randall Stephenson!!!! You need to pick up your freeeking at & t phone & call any one of your thousand customer service numbers & try to get some help. I have had it with at & t. I am also going to find 20 - 30 other people & recommend they stop using at & t for everything. Since you can not even get hold of someone to take care of a simple billing issue? Randall? You need to spend some of your valuable time on the phone trying to get an answer? I have a feeling that there is a company out there that will start up with people that answer the phones & that can actually get them taken care of without 20,000 buttons to push before they get to a live person. Bye Bye At & t hope your out of business before the next year. | |
| Tisha Wilson | 6/15/11 |
| I am so disappointed with AT&T I was paying for a phone line that I had placed in my home that I bought in Aug.2010 I had a line put in just so I can have a alarm placed on the home until I was going to move in. However in March of 2011 I moved in my new home to find out I have been paying my bills and the phone line did not work. So I called AT&T with my concerns and I spoke with a manger who was very sorry and refunded me $364.45 dollars to me she said that it will take 4 to6 weeks before I receive my refund. While here is were I have the problem with the company I have been waiting since April 2011 and now it is June 2011 and I still have not received my refund. I have two disable girls in my home and I could use my refund. Yet I keep calling and know one can tell me why I have not received my money, so I have lost all trust in AT&T and don't think I will be using them again. I will let my friends and family also know how they have lead me on. All I want is my REFUND OF $364.45 I am a single mother laid off and can use my refund money!!! Wow I didn't realizes I would have to go threw all of this. | |
| not going back | 6/16/11 |
| they suck, don't use them. i tried obtaining service today and all that happened was me running away. Listen to your customers and have direct lines so you can set up service, don't make it hard. | |
| Laurie Nichols | 6/16/11 |
| I am still on hold and have been on a service call with 2 Tier I reps and A Tier II rep. I have had three service calls schedule. The first two no one came. The first on a field manager canceled the order (no call), The second one scheduled 06/15/11 never showed, per Tier II CSR the tech was not available. Another one was set for 06/16/11. I really do not have any confidence it will show. I talked to Supervisor Luke Ball who state they could not give out corporate numbers (surprise) do no want corporate to know the bad service that is going out. I am leaving this site and going to Comcast to place an order with their new Xfinity. | |
| Jo Ann Mills | 6/17/11 |
| I, too, have had much difficulty with AT & T service for past 5 years. Up until that time it was handled in America by Americans (for the most part anyway). I tried AT&T internet for years and it just would not give adequate service; we had to install our own phone lines because of location--at great expense several years back; finally just cancelled this service; went to cells and now cannot afford to pay the extremely high bills for Unknown??? charges for cell bill. Since most people cannot find a way to contact your company -- even through the government and libraries and get answers, what is the way to improve customer relationships? If AT&T doesn't make some changes to simplify and give some answers, other companies may find a way to do this -- then what? | |
| Eric Lancaster | 6/17/11 |
| I'm tired of getting offers in the mail for uverse and it's not even available in my area! I have lived in 4 different states on the east coast and it hasn't been available in any of the locations I lived in. I am now in northwest Florida between panama city and Pensacola. How is it that uverse has been out for several years now and you still don't have it anywhere? Somehow you guys managed to get 4g cell networks out here but I still can't get my cable and Internet. If you have enough money to buy out tmobile for 40 billion or however much it is, I suggest you put some of that money to use and get us uverse! | |
| Sara | 6/17/11 |
| They were a great company until I called one day about my bill. It was not the correct amount. So I called and no one seemed to be able to help me, they would always transfer me and sometimes I would get disconnected. I would finally find someome to help and it seemed like everything was great. They would tell me that I would be paying so much a month, but when I got my bill it was not that same amount it was HIGHER. So I would call and no one seemed to be able to help. The thing about ATT is that you can't understand most of the people, they don't seem to know what they are doing so they can't help, and they scam you for money. I am not a happy costumer and I plan on disconecting when my plan is up. | |
| Lori, Coral Springs | 6/20/11 |
| AT & T has the worst customer service ever!!!! I ordered the DSL for my home for 24.99, I was told that was the lowest price, which is a lie. They have service for 14.99, when I got the bill it was 38.00. The PROBLEM is I NEVER go to go ONLINE, AT ALL!!! I got some equipment delivered on June 15 and it said it would be working on June 17, but then someone called me and while I was driving gave me my account # which is not listed on the packaging and told me it would be up and running after I connected it on June 15, Nothing worked, just a bunch of red and green blinking lights. I called the store in Davie numerous times, only to find that the person(s) who helped me didn't work on Thursdays or Fridays. I explained to someone else the situation. Then I come home to find another package from AT & T this time with a much larger router/modem this doesn't work either. I am so done with AT & T. Now I have to spend hours on the phone trying to cancel my account and am not sure now if I have two open accounts out there. I hope they don't destroy T-Mobile's reputation for quality of service and efficiency. | |
| Robert Hardcastle | 6/6/11 |
| My daughters I Phone broke. When I purchased it I was told by getting the Apple Plan Coverage it would be covered for anything. After 3 hours on the phone with apple and at&t i was told there was nothing that could be done. I was flat out lied to at the at&t store on S.W.Military Drive in San Antonio, Tx and at&t won't do anything to help with this problem. What kind of company has it employees lie to sell something that they won't even stand behind. To make it worse I was told by Supervisor Janelle Shultz if it was any phone besides the I- Phone then it could be replaced. I have been a cell phone customer for almost 10 years and when something happens noone wants to stand by there customers or products. I was told if I quit the service I would be taken to court. Well didn't AT&T break there verbal contract by not doing what there represenative promised to sell the product. My phone number is (210)924-9464 if anybody cares. | |
| josephine costen | 6/7/11 |
| I am on hold at the moment but going to hand up waiting to talk to a customer service rep for AT@T - I have been on hold for 61 minutes and not a person has come on - just music/. Why don't you take sme of those corporate profits and pay extra customer service people - disgusting - I am looking for a replacement phone company Josoephine Costen (817)236-7898 | |
| Terry Delmas | 6/7/11 |
| This is the worst experience I have ever had with a company. I made some changes to my account in October and have been charged the wrong amount ever month since then. There was a special on internet for 14.95, I have home and another location which they continue to bill me a higher amount every month. They know it is wrong, they bill my son the wrong amount every month also. I have tried calling the corporate office and got the run around also. In my opinion they continue to do it hoping we will just pay it...In my book thats a thief. If there are any other services to my area any time soon I will change and encourage everyone I know to do the same. The BBB is getting a letter from me. I hope you will all do the same. | |
| Laura Bermea | 6/7/11 |
| These morons can't simply disconnect my house phone when I requested! I have paid for service for 2 months without any service, called the Executive Office spoke to Rose said she would immediately send out an expedited message to tech support. THREE weeks later I am still getting a bill WITHOUT any repairs or SERVICE to this day! Transferred back to Executive Office, rude lady answers phone with massive attitude, cuts you off in mid sentence and abruptly transfers call! Now waiting 25 minutes to get house phone disconnected! AT&T Service SUCKS from top to bottom! | |
| H.S. | 6/7/11 |
| AT&T is the WORST company to deal with - I'm not surprised to see all of these complaints. I have been stuck with a nonworking cell phone for six months. I have spoken to numerous customer service reps, all of whom have been very polite. The only problem is they can't do anything to help me. I feel sorry for them having to try and explain why the problem is At&T's fault, yet AT&T is not interested in resolving my issue. I am so sorry I ever switched from Verizon. The minute I am set free from my two-year hostage situation, I will be leaving AT&T. | |
| Jerry Carter | 6/7/11 |
| On the phone with AT&T for over 4 hours about a returned phone that they said was returned water damaged, so they voided the warranty and charged me $397.00. All I got was the run around, warranty sent me to customer service, accounting, back to customer service, got hung up on 4 times. The buck kept getting passed to someone else. In the end, they said, (warranty), that I would not be issued a credit!! The phone was sent from my house in one of their boxes, with no water damage. They stated it arrived with water damage and almost called my a liar, used many other terms. After speaking to 15 people in this period of time, If I do not get a refund, they will lose me as a customer. I really do not think they care. If they did, someone would have the buck stops here on their desk. Really sad, I've been a customer for over 6 years, so they have gotten plenty of money out of me. Greedy-they want more!!! | |
| jja | 6/8/11 |
| I bet if you called them dirty little _ __ _ _ _ _ ..You then would get their attention and phone calls back. I like to tell any of these "NCNB" business's out there hidden behind faceless numbers, GO TO H_ _ _. Your time is coming and paybacks are also Hell to deal with. They use us paying customers and they USE YOU to help steal from us. Facebook AT&T, TWITTER THEM TO DEATH IN THE SOCIAL MEDIA> | |
| Alex DeLa Garza | 6/8/11 |
| AT&T Management Support, I am writing to make you aware of an ongoing issue that has not been resolved as of today. Our DSL internet speed began slowing down back in the fall of 2010. I have made numerous phone calls (at least 10 calls in the last couple of month, if not more) to AT&T. While your employees have been kind and courteous they have not been able to find a permanent solution to our problem. We have had several technicians come out to the house and check everything indoors and outdoors. They changed the modem, switched some connections, rebooted the modem, etc., but this has proved only to be a temporary fix. The last guy that came to the house even installed the connections for us to get DSL Uverse, but we just found out recently that it was denied because we are too far from the main box. The technician seemed very knowledgeable in what he did, but it was rejected by someone in another state that has no idea where the box is located. This is a huge problem for me, since I work from home 100% of the time. It is really affecting my work and I have to drive to the nearest office, which is approximately 20 miles away. We have been an AT&T customer for many years and would like to receive the service we are entitled to. I would appreciate your prompt response in this matter. Thank you, Alex De La Garza | |
| K. King | 6/9/11 |
| ATT is not in tune with modern needs. You are quick to try to sell me more stuff, but when I say $30/mo is too much for a land line that is not used, you just try to sell me more stuff. Get an "emergency only" access or a very, very basic access. I am within a month or two of just ditching my land line and porting my number to track phone. yes, yes, I know land lines are safe, 911 access etc. however, totally not work $30 month & no calls on it. | |
| Laurie Jackson | 6/9/11 |
| Seriously, you all don't deserve one star! At my old house we subscribed to DSL service only. When we bought our new house last July, I called AT&T to transfer service to the new home and add a home phone line. BIG MISTAKE. The idiot I spoke to didn't cancel the service at the old address so I began receiving TWO bills every month. Upon receipt, I'd call AT&T and each time I was told that the service had been cancelled and a credit would be issued. Finally in November we received the credit and refund for overpayment. In January we received a collection notice for the account. I sent West Asset Management copies of all my documentation. Today, I received a notice from a new collection company for the account. Seems like AT&T is in the business of screwing up and screwing over their customers only. NO ONE at AT&T will take responsibility and sort this mess out. Change of plans today, I'm finding another provider for DSL & home phone in my area. AT&T Sucks and doesn't deserve my business! | |
| Jo Ann | 6/9/11 |
| ON Tuesday 07JUN2011, I called the automated system to pay my bill. I gave my credit card and it advised me it did not go thru. In months prior I had received the same response and was billed twice....so I hit 0 to talk to an agent. They immediately told me it was a $5.00 SC for them to handle it. I asked Ignacio (who said he was in Arizona to waive it as to the problems that I had encounted. He said no....--I asked for a supervisor and he gave me Carol-xplain the situation to her and she said no she could not waive it....But she could take my credit card and put it thru for me on the automated system. Ignacio came back to give me my confimation no and I asked where was Carol(the suppose to be supervisor), he said she was on another call. I asked him to hold on while I looked at my account on line. AT&T is slow coming up. I asked him for the customer service address and he gave me an address in Carol Spring 60197---I advised him I would write a letter to my dissatifaction with the service I received. They double-billed me again. He hung up on me. I am writing the Corporate office-- ATT CORPORATE OFFICE HEADQUARTERS 208 S. AKARD ST DALLAS, TEXAS 75202 RANDALL L STEVENSON-PRES AND CEO WILLIAM A BLASE JR-SR EXEC VP HUMAN RESOURCES (HE WAS STARTED OUT AS A CUST SVC REP) RONALD E SPEARS-SR EX VP EX OPERATION (HE WAS OVER CUST SVC) I will send letters to each one of these persons but I betcha I won't get any reponse. They train their personnel to say "Thank you for choosing AT&T), but they never advise them that they never say Thank you. They just keep on pulling in those big checks....... | |
| Randy | 6/9/11 |
| The issue I bring to you is more a concern For you and your sales in the illinois area. I'm sure you are up to speed with the news about Mob attacks of iPhone users. From all the talk on Facebook and friends it Sounds like that is being a deterrent for people To go with the iPhone and atnt as well as stay With atnt. This is not only a problem for the city bit for your Business. I fully believe there is more you can do to help Or even deal with this situation and fully advertise That you are helping to protect the costumers of atnt. A slogan like " we got your back" A company that protects like in this situation is A company that most phone users will turn to. Just a thought | |
| erika | 5/23/11 |
| I tried to open an att account for internet back in feb 10 and they said I coudnt get service because to many ppl in my area already had att and when i tried again a wk later i was able to get it but i had to pay 140 to get everything connected and they charged my card another 100 bucks I have since then been trying to get that 100 back and they keep telling do this and do that and that doesnt seem to be enough for them im getting so upset already and they make it seem its my fault why cant they take reponsibility for their mistakes???!! | |
| Doug Williams | 5/23/11 |
| I've been an AT&T customer for over 40 years for home phone service. On April 19th, I called to subscribe to their high speed (DSL) internet service and have cell phone service with them. The agent I spoke with told me for all 3 services, my bill would be about $75 a month, saving me $30 a month from my existing services, so I agreed. Since then, everything I was told was wrong and will cost me $25 or more per month than what I already had. In addition, I was charged fees for cancelling long distance service, an activation fee for the cell phone and a 2 year contract, none of which I was advised of when I placed the order. On April 28th I spent over 1/2 hour on the phone and spoke with 3 different agents to resolve 1 issue. On May 19th I spent 1 1/2 hours and spoke with 6 AT&T reps to resolve issues. Tomorrow I will call the Ohio Public Utilities Commission to file a complaint, then I'll call AT&T to cancel service, and then I'll call Cincinnati Bell who has offered me home, cell phone, and internet service for $69.98/month and I can get a cell phone for $9.99 with no activation fee and no contract. I guess AT&T stands for Aggravation, Trouble, & Time spent trying to get problems solved so you can perhaps remain a 'valued customer'. AT&T values its customers that they can Phucque Over. | |
| laurene damico | 5/24/11 |
| Trying to contact a real person to talk to at att is like pulling teeth. On phone for 5 hours got disconnected 5 times after taking 20 min to connect and go through the whole story . When they pic up its a recording stating welcome to att the leader in helping people get connected and in communicating that is a crock of shit they couldn't connect there shoe laces together if they tried. no one there works its all fucking robots on the phone that disconnect you after a 30 min wait and explaining. I'm glad i didn't switch I don't even have them as service in any of my businesses cellular or home. I almost made that mistake in switching service tank god I didn't . Ill stick with the service I have which is comcast . cheaper anyway and the service is much better. | |
| Abdul sheikh | 5/29/11 |
| Very rude employees working in coustomer service department specially managers. They did not know where is Att cooperate office. Last 5 days I have no service no body care manager response was one tower was not working in your area. I ask manager can I have your cooperate office telelphone number she refuse to give me a number. I would like to talk to some body in cooperate office. Business 480-998-0191 Cell 623 694-1042 | |
| Laurie McQueen | 5/31/11 |
| I have had dropped calls for MONTHS! This morning alone on one call it got dropped FOUR TIMES! I have called repeatedly to have them cut me loose to a company i can work with. My company has mentioned my dropped calls, my clients, friends...it is embarassing and unprofessional to have to contact people over and over. They are not willing with their terrible service to let me go. If anyone is interested and wants to join me..i am contacting Channel 5 in Seattle to have Get Jesse help me break loose from lousy service. I am now documenting every number and call dropped. JOIN ME PLEASE! I want a story done on What do you do when you pay for service and don't get it with your cell company? How can you cancel and move on when the service is sooooooo poor you are losing clients and frustrating everyone redialing them? I will be posting this request on my Face Book and perhaps in a blog. I need help to end this frustration!!!!!!!! LMcqueen | |
| douglas taylor | 5/31/11 |
| I am a senior age 73, have gotton poor service for one month my home number has had a hum for one month i called tel repair it clears up for one day then hum returns i call again still no action taken on the part of att i call cust svc after receiving a bill which included a $85 to check the hum.....what is going on ? part of the problem may be the corp ofc's are in Dallas....Tex 'ass' as we call it goodbye att thanx for wasting my time ....I know now why you do not list your corp address on the phone bill nor in the phone book even Bell South did that again...good bye..I calling Verizon and ordering a cell phone and good luck in collecting the bill you sent me......dtaylor hobe sound, fl 33455 | |
| Gillian James Rucke | 6/1/11 |
| This company service is very HORRIBLE & DISATOROUS .Twice they ACCESS MY bank account AND WITHDRWAN MONET THAT three my bills .I will never use their service again . I did nt sign up for auto paid . SERVICE IS VERY HORRIBLE ................... | |
| Gillian James Rucke | 6/1/11 |
| The servic provided by the so manager Angela harper account receivable departmemt medcore she was inpolite & abrupt what type of leadership is that . She was not helpful i trying to resolve the issue @ hand .............. . Customers paid bills , allow kids to go to school . | |
| No More AT&T for Me (Wayne Shaffer) | 6/1/11 |
| DEAREST Idiots and morons. SEND MY BILL. I NO LONGER HAVE AT&T, WILL NEVER HAVE YOUR LYING ASSES AGAIN. YOU HAVE LOST TWO BUSINESS PHONE ACCOUNTS, ONE PERSONAL PHONE ACCOUNT, ONE PERSONAL DSL ACCOUNT, AND ONE BUSINESS DSL ACCOUNT. YOU HAVE ALSO LOST WHAT WAS A LOYAL CUSTOMER, I HAVE MOVED ON TO THE SCREW AT&T GROUP. I WILL BE FILING SUIT THIS MONTH. YOUR ACTIONS TOWARDS ME CAN BE NOTHING BUT INTENTIONAL, IT IS SIMPLY NOT POSSIBLE FOR THIS TO BE ACCIDENTAL, THERE IS FAR TOO MANY ISSUES. HERE ARE SOME OF THE HIGHLIGHTS THAT WILL BE MENTIONED IN COURT. -- I WAS PLEASANT WHEN YOU LIED TO ME IN JULY ABOUT NOT BEING ABLE TO INSTALL DSL AT MY ADDRESS, I HAVE SINCE FOUND OUT THAT IS NOT TRUE. I NOW HAVE ANOTHER PROVIDER. -- I WAS PLEASANT IN AUGUST WHEN YOU SAID I COULD NOT MOVE MY EXISTING PHONE NUMBER TO MY NEW LOCATION, SAME TOWN, SAME AREA CODE, FOUR MILES. I HAVE ANOTHER PROVIDER WITH MY OLD NUMBER. -- I WAS PLEASANT IN OCTOBER WHEN MY BUSINESS LINE STOPPED RINGING, DID NOT RING FOR FOUR WEEKS. WHEN WE CALLED BACK TO FIND OUT WHY IT WASN'T WORKING WE WERE TOLD THE SERVICE REQUEST HAD BEEN CANCELED BECAUSE WE DID NOT ANSWER THE PHONE WHEN THEY CALLED TO CONFIRM, DUH -- OUR REQUEST WAS BECAUSE THE PHONE DID NOT RING. WE FINALLY GOT SOMEONE ELSE TO GIVE US THEIR OPIONION OF THE PROBLEM, CALLED YOUR DISSERVICE DEPARTMENT WITH OUR GUESS AND wow! FOUR WEEKS OF RUN AROUND RESOLVED IN JUST A FEW HOURS. CUSTOMER DISSERVICE NEVER EVEN CREDITED OUR ACCOUNTS, OR SAID SORRY. -- I WAS PLEASANT IN NOVEMBER WHEN OUR INTERNET WENT DOWN FOR TWO WEEKS. WE WERE TOLD THAT THERE WASN'T A PROBLEM, THE FACT THAT THERE WASN'T ANY DSL AT THE CUSTOMER INTERFACE BOX DID NOT SEEM TO MATTER TO YOUR CUSTOMER DISSERVICE DEPARTMENT. WE AGAIN PROVIDED YOUR DISSERVICE PEOPLE WITH OUR GUESS AND wow (AGAIN), THE ISSUE WAS RESOLVED IN JUST A FEW HOURS. CUSTOMER DISSERVICE NEVER CREDITED OUR ACCOUNTS, OR SAID THEY WERE SORRY. -- ANOTHER STRING OF INTERNET FAILURES AND LACK OF RESPONSE FROM YOUR DISSERVICE DEPARTMENT HELP US TO FIND ANOTHER SOLUTION (FYI: There has not been a single issue with internet or phones since dumping you!) NO ON TO THE CURRENT ISSUE: DESPITE HAVING MADE DOZENS (yep that is plural) OF CALLS, DOZENS (yep, that's plural too) OF EMAILS, AND MORE THAN ONE COMPLAINT TO THE CPUC I STILL HAVE BEEN UNSUCCESSFUL AT GETTING MY BILL. 1 -- I HAVE BEEN HARASSED BY A BILL COLLECTOR, CALLING ME MULTIPLE TIMES DAILY BECAUSE I DID NOT PAY A BILL YOU DID NOT GIVE ME. 2 -- YOU HAVE STATED MULTIPLE TIMES THAT YOU SENT THE BILL, THIS LEADS ME TO BELIEVE THAT ONE OF THE FOLLOWING CONDITIONS IS TRUE. a -- YOU DID NOT MAIL IT. (I TEND TO BELIEVE THIS ONE) b -- THE POSTAL SERVICE ONLY HAS ISSUES DELIVERING MAIL THAT COMES FROM YOU (since I get all of my other mail) THEREFORE THERE IS SOMETHING WRONG WITH THE U.S. POSTAL SERVICE (not likely) c -- YOU ARE GROSSLY INCOMPETENT, SINCE IT HAS BEEN MONTHS (since November) AND YOU STILL HAVE NOT BOTHERED TO LOOK INTO THE PROBLEM (I pushed the button so it must be O.K.). ANY NEURONS TELLING YOU SOMETHING IS WRONG WITH YOUR ADDRESS? (forwarding perhaps to another address; anyone check this? [ANOTHER OF THOSE 'We'll figure it out for you' things.]) YOUR SOLUTION? PRINT THE BILL, PUT THE BILL INTO AN ENVELOPE, PUT A STAMP ON THE ENVELOPE, AND MAIL IT TO ME AT: PO BOX 661 KELSEYVILLE, CA 95451 HOW HARD CAN THIS BE? I WILL FILE THE COURT CASE SOON, YOUR TIME IS UP. YOURS IN UTTER DISGUST, (707) 279-6000 | |
| Steven Age | 6/2/11 |
| called several times because of my mirocell not working aparenly don't have anyone smart enought to fix it tell me why is that | |
| Lor Gill | 6/4/11 |
| Spend hours on the phone with Customer Service every month to try to understand things and now it's time to write Corporate Office but try and find a name and proper address, hours there too. Trying to decide if it's time to switch. LG | |
| Duane | 6/4/11 |
| I have repeatedly had problems with AT&T ‘s automated system in trying to pay my bill. I have even tried www.att.com/payatt Not at all user friendly and I haven’t been able to get it to work. On the phone I get staff that don’t know where they are! They tell me if the assist they must charge a fee! I finally got a supervisor Boris who claimed to be in Georgia yet the lady he was supervising Angel claimed to be in California!!?? If they don’t know where they are how can they handle any money? Boris said he could take my payment without charging a fee but when I wanted to pay more to keep my account paid ahead He told me he wasn’t able to do that! Earlier I had spoken with Kathleen who told me to enter the 7 digit code after my phone number on the upper right had corner of the bill page 1 (there is nowhere in the computer system to put that in). If you don’t have your current bill, the computer system won’t let you go any further.(Call back when you have your bill). The hateful computer is able to know what the bill is and is able to screen the calls by name, phone number and address, why can’t it let me pay my bill if I don’t have the current bill in front of me?? And why do the staff members have to lie? | |
| Harold | 6/5/11 |
| Just awful Service, Never return calls. Never follow-up on work orders. I have never seen such a large organization to be such a large pile of crap. Customer service is the Pitts. No one has a clue about anything and they all tell you the same bull. It's be fixed by 8 p.m. Oh that was 3 weeks ago and I'm still waiting. | |
| Christine Bailey | 6/5/11 |
| I have been with At&T for 10 years and I'm appaulled at the treatmeant I get. I went to the local store to make a cash payment. The store said they could not take the payment because their system was down and to come back at another day. I called AT & T to get an extention for a day or two on my payment. The person that took the call transfered me 3 times. I finally got someone i could talk to and they told me they would have to call the store and verify and then they would call me back. i waited for an hour and 1/2 and finally called them back. The notes said the technician called the store and they can take cash payments and that they had called me back and no answer. the store at the time i went in could not take cash payments and i sat with my phone and no calls came in or did i have a missed call. Im 55 years old and very sick right now. I did not lie and do not lie. And for them to say they tried calling me and no answer was an outright lie. This is not the first time with these technicians. They are not on the same page. Everyone of them treats you differently, one being very nice and another abusive. Im sick of it. Im going to look and research other companys as i've had my fill of At & T Techs. | |
| Liz D | 6/6/11 |
| AT&T Corporate Office | Headquarters 208 S. Akard St. Dallas, TX 75202 (210)821-4105 OMG I have been with AT&T for over 13 years. My son gave me a cell phone for a Christmas present last year. It took AT&T 5 months to get the right name on the account. They said it would be taken care of when the phone was purchased for me. Now they lost my last payment which the bank sent out and said was payed. I pay two months in advance. They want me to prove that the money was sent or they'll shut down my account. They told me they are not allowed to give out the home office phone number. I said this is a public traded company that doesn't make any sense. So I went on-line. Good luck to anyone that has problems with AT&T. I'm sending them a bill for the time they took from me at work and to go down to the bank to research the problem. I'm sure the bank will just shake their heads at this one. | |
| Nunya | 6/6/11 |
| Instead of just 5 stars, att should have negative stars as well......YOU SUCK!!! Stole money from us and wont return in it!!! Good thing i'm very close with a high ranking corporate attorney!!!! LOL!!! You should have done the right thing att.....lol | |
| Chris Collins | 5/24/11 |
| I have been trying for over a week to get someone to my home to simply turn on the dial tone so I can have a phone/fax for my home business. They went so far to set an appointment for yesterday and then no one showed up. I have made multiple calls to the rep with no call back and no information on why someone did not show up or when they are going to show up. This company is a freakin joke! | |
| Justine P | 5/27/11 |
| Why does ATT keep on making BAD BUSINESS?! I ordered internet service, and cancelled right away since February 2011. Then after, ATT would send me bills every single month, I have to call and remind them every time! How hard is it for a company to put in their system that this customer NO LONGER wants your service?!! This month MAY 2011 they had automatically charge in my bank account $24! I called to dispute this and I was forwarded to not one, but four Customer Service! I asked for a Manager on duty, or supervisor it took me to a full voice mail. $24 is a small amount I know, the fact that ATT would take money into someone's personal account is not right! Especially they did not have any service not even a few seconds used! Reading most of the reviews, I can't believe how MONEY HUNGRY AT&T is! For $24, you took without consent nor used service on a cancelled account speaks volumes of how you do your business, and having to deal with it every single month makes it worst! Now I am forced to shut my bank account and change because of this company! | |
| AngryJerk | 5/27/11 |
| My computer aint workin now and I can't download any porn at all!! What's worse, the push button electric cupholder on my computer wont work no more either. Thanks a lot ATandT, you made me kick the dog! | |
| BearWulf | 5/29/11 |
| AT&T why do you take advantag of OLD PEOPLE. My 87 year old mother had "unlimited" long distance calling with you, but now since one of your "telemarketers" called her she is being charged for "LONG DISTANCE" calls!! Unlimited long distance means "NO CHARGE FOR LONG DISTANCE CALLS"!! You will fix this soon, and refund her money,....WHY?....because you have no idea what I can do when I get on a computer!! | |
| ROSALIND COLLINS | 5/30/11 |
| I RECEIVED SERVICE FROM YOUR COMPANY ON 05/24/2011, FOR CABLE AND INTERNET. FROM DAY ONE THE SERVICE HAS BEEN DISAPPOINTING. A TECH DISCONNECTED MY PHONE BILL, I WAS WITHOUT MY PHONE FOR A 2 DAYS. FOR A WEEK THE CABLE WASN'T WORKING. NOW, I JUST REVIEWED MY BILL, IT'S FOR $404.00. MY BILL IS SUPPOSE TO BE AROUND $137.00. WHAT'S WRONG WITH YOUR COMPANY, THIS IS THE WORST SERVICE, I HAVE EVER HAD TO DEAL WTIH. THIS IS THE BIGGEST MISTAKE, I HAVE EVER MADE. I SHOULD OF STAYED WITH DIRECTV. THAT COMPANY HAD GREAT CUSTOMER SERVICE AND MY BILL WAS ALWAYS CORRECTED. I NEED SOMEONE IN UPPER MANAGEMENT TO PLEASE CORRECT MY BILL ASAP! I TIRED OF DEALING WITH STUPID PEOPLE. AND YES, I WILL BE CANCELING MY SERVICE AND I WILL TELL EVERY PERSON THAT I KNOW AND MEET TO NEVER GET FROM SERVICE. IT'S TERRIBLE! MY ACCOUNT#110686591 | |
| Suzanne Guidry | 5/21/11 |
| If I had KNOWN before hand that At&T has partnered with Yahoo, I would NEVER have signed on for a bundle (phone,tv, email) that is costing me $198.00+ each month. Yahoo is the MOST invasive piece of crap on my computer. I never asked for it but I got it and it is invading my personal information 24/7. When I relocate next year, there will be NO AT&t ever again because AT&T seems to always bring this unwanted guest, Yahoo!!!!! Bad marketing decision on someone's part at AT&T. Next time, do more research BEFORE partnering with a company that takes over half your page with UNWANTED SINGLES ADS that you can NEVER delete. | |
| Gladys | 5/22/11 |
| I attempted to purchase an AT&T prepaid telephone calling card via the internet on May 21, 2011. Received an email from AT&T (Vesta - contractor under AT&T email address) that order was not processed and to contact credit card issuer regarding authorization. Contacted credit card issuer and learned that it was approved shortly after the order was submitted. After that it has been an outrageous nightmare of cover-up by AT&T's representatives, including what is believed to be both criminal and civil acts of breaking the law, including but not limited to Deceptice Business Practices; Misrepresentation; Breach of Contract; Negligence; Refusal of AT&T to act in good faith and fair dealing: Harassment; Invasion of Privacy; Fraud; Interrogation: Wire Tapping; Failure and refusal to give disclosure, and more. I have requested an email response (so there is a record) from a very high level AT&T manager by 5:00 p.m. tomorrow, May 23, 2011. If I do not receive such a response and full and complete resolution of this matter, to my satisfaction, then it is time to do what I will have to do, which may include but not limited to contacing the FCC, FTC, Senator's, Congressmen, Media, blogs, filing legal action, etc. It is time that AT&t take responsibility for its actions that damage the public, and from the comments on this site, AT&T has no intention of acting responsibly. Perhaps all the damaged parties on this site should consider contacting their attorney pursuant to breach of contract. FYI - An offer, an acceptance and consideration (money), constitues a contract between the parties (You and AT&T in this case). Check it out with your attorney, perhaps we should consider a class action suit. | |
| | 5/16/11 |
| P.S. I agree totally with all the remarks above. When are you going to get responsible Customer Service? There surely isn't any now. When a person has to spend hours on the phone trying to get an answer it makes us feel like we have nothing else to do but wait on the people at ATT. I used to be a customer of yours for over 50 years but until you get better service I will never come back. Many other people are so frustrated with your service they hate to use the phone if they have any type of business with your company. That never used to be that way. Maybe you should hire people that know what they are doing. There are a lot of decent people that are out of work and would love to be responsible employees again. Who and where are you hiring people from? | |
| Landa | 5/16/11 |
| I got some satisfaction after I called the Commission in State and the Attorney General in my state. I have been with them 37 years and was satisfied until last year. However, that is neither here nor there. Hear is the number to the CEO's Manager. His name is Kevin. Call this number and you should get the executive office of AT&T (214) 464-3715. Good Luck. | |
| Ludlow Evans | 5/16/11 |
| I would like to acknowledge the great customer service provided by Mrs.Comfort of your Oklahoma Office ID#CK 7268.Mrs. Comfort was impartial as she listened to my issues regarding an unwarrented charge on my final bill.Researching the facts surrrounding my complaint Mrs.Comfort was able to connect the dots and through her methodical professionalism made the deduction that the charges billed to my account were in error. It was truely a pleasure working with someone who was level headed with a keen sense of handling several streams of information under pressure. I can not say enough about Mrs. Comfort's Customer Service skills;after speaking with at least fifteen AT&T representatives who all passed the buck, Mrs. Comfort was the only one to take the time to gather all the moving parts and solve the problem once and for all;and for that Mrs.Comfort is truely a diamond in the ruff.Thanks again you made my day and reinforced my belief in the human spirt of excellence. | |
| Ron Plumb | 5/17/11 |
| I have this cheep punk box (Motorola Vip1225) made in china. I get one every 60 days. It's time to start pitting some of these complaints in the local News paper, such as A letter to the editor. These big deals @ ATT Corp and local levels don't want their products bashed in public. Stop being nice to these people. | |
| Angela | 5/17/11 |
| I just wrote a 5 page letter to Randall Stephenson, the President of AT&T to describe in detail the last 11 days of my life and how I spent them talking to over 10 different agents to try to simply get a ringmaster number ported to my home. Unbelievable! NONE of the employees even knew who the President of the company was or where the corporate headquarters office was. Someday AT&T will crash and burn when other companies can offer everything they have. The ONLY reason they survive is because they have a monopoly on some needed services and have us all by the short hairs. Thank you to whomever posted this HQ information because it is not on the AT&T website, nor is it known by most employees. Guess you have to be elusive when you're screwing everyone. | |
| john zipay | 5/17/11 |
| Cannot get a human being! We are being harrased by at&t telemarketers from 972-497-1400. This number shows as "Ameritech Voice Mail" | |
| FRUSTRATED | 5/17/11 |
| IS THERE A STAR FOR HORRIFIC!!!!!......... I have been trying to get someone out to my home to install a phone jack for the modem that AT & T sent to me. I am a new customer and have had nothing but aggrevation , frustration and annoyance from the time i signed up with the bundles package with direct tv that also works with internet provider AT & T. I was supposed to have a modem sent to me in 3 days. when i spoke to the girl at at & t she told me 2 weeks. i recieved it and i told her i had no pnone jack and that to send me on that didn't require. She sent it to me anyway and did not tell the installer that he had to put one in, so he came and left.I have waited a whole day now going on 3wks at this problem and no one came to my home. Supervisor Nancy told me that if not today then they would send someone out June 3rd. I cant take yet another day off and loose money because of incompetance, Therefore if Mr.Randall Stephanson CEO,PRES & Chairman would be so kind to read this and give me an answer it would be great i will also write to you as well. I live in Florida..........................AMAZING that someone has to go through this kind of ordeal just for a PHONE JACK!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst customer service,horrific training outsourcing which the language barrier is the worst and no one seems to know what to do , yet everyone is very appologetic | |
| Phil Rosenbaum | 5/18/11 |
| Before I retired in 2008, I had 3 AT&T phone lines; one personal home line with DSL, one business fax line and another business phone line with DSL for company computer in my upstairs office. My company paid for those 2 business lines and before I retired I contacted and spoke with AT&T customer service(they have the recording of my request) that I needed all the business lines disconnected April 2008 and I wanted to terminate services for those lines, on that month. After my retirement party, I no longer attended my home office, but AT&T continued to send us bills for months and months to follow. I assumed these envelopes were advertisements or confirmations and did not attend to them. Now I am reported to collection agencies for $700 plus dollars for months and months of phone & DSL service that I did not use and was supposed to have been disconnected. I have called customer service on several occassions and pleaded trying to explain to them that there is a mistake, but they say that the customer service rep that I dealt with upon requesting service termination had not finished speaking with me and business was not concluded, so rather than call me back to inform me, AT&T just continued to bill me for months and months of DSL and 2 phone lines in a vacated office. And the whole time I was assuming that those 2 lines were disconnected. I am 65 years old, fixed income and AT&T has reported me to credit services and has tainted my excellent credit trying to collect what is not due them. These are some cruel, heartless people here - they know I asked for the lines to be disconnected and they did not do it. No one wants to listen - AT&T made the mistake, not me and they are trying to collect over $700 on some internal policy technicality. I still have my home phone line and DSL - I have had the same AT&T phone line for over 27 years and have been a loyal AT&T customer for over 40 years and have never failed to pay or been late with my phone bills. Come on AT&T - be fair with people and quit trying to extort money from retirees due to your own mistakes and lack of communication. | |
| egy rive | 5/19/11 |
| Very poor customer service, and after you spend 45 min on the phone they can't resolve your problem!! | |
| Sandy Dixon | 5/13/11 |
| AT&T Keeps taking money from my account which is causing my account to be negative and my bills are bouncing! I have spent 13 hours total trying to get through to 200 operators which none can tell me anything. Ive even had my bank fax them my statements 2 times and cant get through to anyone! WTF! | |
| Helen Crocker | 5/13/11 |
| My name is Cynthia Dennis and I am trying to help my elderly mother with her affairs. Our line starting making 411 calls on it's own back in November ($148.57 in 411 calls, December ($354.42 in 411 calls), January ($103.82 in 411 calls). We called service out there and they said they fixed it. But the next bill had more 411 calls. I put the phone on "vacation" to stop the phone calls. And they placed a credit to my line on January 4th for approval. I have called basically monthly since this all started and I keep getting the same "story", we can't approve it because it is too big an amount and it has to go to another department. They cannot put me through to that department. They say I will get a phone call from them. They have said it will be handled in 2 days. I have been told that 4 times now!!!!! I have been on the phone for 9 hours all together trying to handle this! I have waited multiple times for a return phone call and I NEVER GET ONE!!!! For your information, your Wichita office is the only office that seems to have people with any knowledge. But still no one calls me back and no one has solved the problem. Often it seems like they are more interested in my saying on a survey that they have provided "satisfied or very satisfied" service than they are actually providing service! Three times this has gone to a "backfill" office and I haven't had anyone call me yet!!! April 6, April 24, May 6th, May 12, May 13(today) OK YOU GUYS THE BALL IS IN YOUR COURT Please call me. Helen Crocker at 512-267-0912... leave a message at least if I don't answer. Let me know that someone out there cares about me or email at cdenn55@hotmail.com. Please help!!!!! | |
| christine arndt | 5/13/11 |
| I called and asked to bundle my service phone, internet and u verse and was told that I would be getting a $300.00 rebate, now 2 months later and about 10 phone calls and 40 transfers later, I am told that I will NOT be recieving a rebate??? that I am not entitled to one, now if you replay my original order (I am told that they are recorded) I was told more than once in 6 weeks i would recieve this. Today I spoke with Ms. Stewert in the Charlotte N.C. office that I would not be getting this and not only that, but the 450$ DEPOSIT that I paid is in fact not a deposit at all, that it is non refundable, so how is it that it is not just told it is a fee? I am very upset by this, I feel like I have been duped.. Not only have I been lied to, but now am told after explaining that I have made all these calls to work this out, that "there is no need for me to call again, since there is nothing that is going to be done for me"???? this is how you take care of a new customer?? I would like someone from the corporate office to contact me and explain this service to me. I do not like being lied to and I certainly do not like being told that the "deposit wont be that bad since you will recieve 300$ of it back in rebates"?? and now nothing..I will be sure to discourage any family and friends from falling for this marketing tactic, and let them know that they will recieve nothing but a hard time, from at&t, I also have a family plan on my cell phone with 5 members, 3 of which have I phones with data,, so as you can be sure I will be looking into a quick way to discontinue my relationship with you as soon as possiable..If you would like to discuss this further, my phone number is 5613759416 or you can e-mail me AT chris100963@yahoo.com. thanks for wasting my time, and the extremely poor customer service..I again will be sure to tell my friends... | |
| JOHNNY COBB | 5/13/11 |
| FIRST YOU HIDE VERY WELL. NO ONE CAN FIND THE CORPORATE CEO OR AN ASSISTANT PHONE NUMBER AT THE "PHONE COMPANY" LOL YOU CAN'T CONNECT WITH ANYONE THAT CAN MAKE A "COMMON SENSE" DECISION. I HAVE BEEN TRYING SINCE AUGUST OF LAST YEAR TO GET VOICE OVER IP SO THAT I COULD SAVE A FEW DOLLARS ON MY BILL. ALAS, I GOT A BOX, HOOKED IT UP AND CALLED THE APPROPRIATE PERSONNEL TO GET IT GOING. IT DIDN'T WORK. I FINALLY GOT THE TIME TO RECALL AND LET ATT KNOW THAT IT WAS NOT WORKING. THEY PROMPTLY SENT ME A NEW BOX AND WE TRIED AGAIN. WHEN THE HOOKED IT UP, I LOST DIAL TONE AND ANYONE CALLING MY NUMBER GOT WHAT USED TO BE CALLED "TROUBLE ON THE LINE" SIGNAL. SINCE I WAS LEAVING FOR THREE WEEKS AND HAD A LADY HOUSESITTING, THE AND ATT COULD NOT GET A SERVICE TECH TO MY HOUSE IN THE NEXT 24 HOURS, THEY, IN THEIR INFINATE WISDOM DECIDED TO CANCEL, WITHOUT TELLING ME, MY ORDER FOR VOICE OVER IP. I CALLED TODAY AND THE IDIOT ON THE PHONE TOLD ME THAT “I DIDN’T HAVE VOICE OVER IP THAT IT HAD BEEN CANCELED”. YOU THINK? WHY IS IT THEY ARE INCOMPETENT AND CAN’T FIGURE OUT HOW TO GET THE DAMN THINK FIXED? THEY ARE THE BIGGEST, BUT THEY DON’T KNOW HOW TO INSTALL THEIR OWN EQUIPMENT. MY BEST FRIEND JUST RETIRED AS THE PRESIDENT OF ATT OF A LOCAL STATE AND MY ENTIRE FAMILY RETIRED FROM BELL SOUTH AND ATT AT VERY HIGH LEVELS AND ALL OF THEM THINK THIS IS THE A “THREE RINGED CIRCUS”. MR CEO YOU HAVE A “COMMUNICATION PROBLEM” WITH YOUR CLIENTS AND THE PEOPLE YOU HAVE IN PLACE ARE ABSOLUTELY INCAPABLE OF MAKING DECISIONS. THE BUNDLE THAT YOU HAVE CREATED IS A TOTAL MESS AND ALL WE GET IS “TRANSFERRED” TO SOMEONE ELSE WHO IS LIKEWISE UNABLE TO MAKE ANYTING HAPPEN. I HAVE TALKED SEVEAL TIMES TO YOU KANSAS CITY OFFICE AND AS YOU KNOW THEY DON’T ANSWER THE PHONE, BUT HAVE TO CALL YOU BACK. THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. MY PERSONAL PHONE IS 281-804-3474, A VERIZON ACCOUNT THAT ACTUALLY WORKS. THE UVERSE ACCT NUMBER IS 100368377. IF THE ACCOUNT CANNONT BE FIXED BUY JUNE 1, THEN I WILL MOVE ALL MY SERVICES TO COMCAST OR SOMEWHERE THAT ACTUALLY HAVE PEOPLE WHO CAN FIX PROBLEMS WHEN THEY OCCUR. WHY ARE WE FORCED TO USE THIS FROM OF COMMUNICATION TO RESOLVE THIS ISSUE AND NOT THE PHONE SERVICE ISNT THAT A JOKE!!!!!!!!!! | |
| Anthony R | 5/11/11 |
| I live in a somewhat rural area in South Bexar County, just outside of San Antonio, Texas. By rural I don't mean there are acres between acres before you get to another house. We are near schools and new neighborhoods that have been popping up. I am sure they have high speed internet. My concern is that we do not. Your motto is "your world delievered" well the little piece of my world that is missing is YOUR internet service. My son is in 1st grade and my wife and I are both teachers so internet service is a must have in our home. We are currently getting service with Wild Blue Satellite Internet, which is ok but limits the amount of data we can download/view etc. When will my world be delieved? Ive been waiting 8 years... | |
| Peter Grois | 5/11/11 |
| I am a customer of AT&T for many years and never missed paying a bill on time. Last year I renewed my Family Talk contract. One of the 4 phones, the Samsung Rubby II, failed after about 3 months of use. Since I bought also the mobile phone insurance the phone was replaced. WHAT a hassle! It took us more than 3 hours at the AT&T store to set up the exchange. A new phone was sent to us and the defective unit had to be returned. The data transfer from the old to the new phone took another 2 hours. The new phone, we learned later it was a refurbished phone, failed after one week of usage. I called AT&T and talking to Ms. Judy Mayer. She told me I have to talk to Samsung to rectify the issue with the phone! I bought the phone from AT&T, pay AT&T my monthly fees and then I get denied customer service from them!? Finally she made a conference call with Samsung. Mr. Moore of Samsung denied any responsibility and offered to sent the phone to them for repair. It would take about 10 to 14 days turn around. In that time I would not have service from AT&T but I would be charged for it. After talking To AT&T again, this time Mr. Mark Wagner, I was transfered to the service department and talked to Ms. Evelyn Miller. She could help with a few tests she performed over the phone the issue with the refurbished phone went away. This whole experience took another 2 hours of my life. Dealing with AT&T is very time consuming, frustrating and inefficient. I tried to explain my concerns to a supervisor, Mr. Bob Barton, who had a very unpleasant attitude. He offered to cancel the line with a penalty. I asked him to let me talk to his superior. He told me that he had none and ended the conversation. This episode made me decide not to extend my contract with AT&T at the time of renewal and not to buy any Samsung product in the future. | |
| David Zimmerman | 5/11/11 |
| Have had nothing but trouble when I left AT&T Uverse on April 6th of this year.... Now I've received a bill telling me I owe $426.36.... I had Time Warner Install everything ON the 6th of April.... So have had no TV or internet other than Time Warner... Try to get some results about this and was told tuff luck pay US.... Will contact the B.B.B. and will be forced to file a complaint... Why should I pay for the service I never got... Don't think I will stand still for this treatment... Just because they are a big Company doesn't mean they can do what they want... Been with ATT since they changed it from Ma Bell and way before that... | |
| discusted | 5/12/11 |
| every time my phone rings my net shuts down what a joke have had many calls into ATT and now after all this time they say it must be the home wires which cannot be due to the fact that I had ATT come in and check the lines why do we pay for something we don't get if people would get together and just stop this would wake them up we are what keeps them in business and with out us they have no customers but they put people on the phones with no skills and attitudes ATT you need us more than we need you there are other services and the more you lose to better service providers is your own doing WAKE UP | |
| Former Customer | 5/12/11 |
| It is amazing how difficult they make it for someone to get an issue taken care of. I had a horrible experience today (5/12/11) at the Georgia Call Center. I first got on the phone to cancel my services because ATT internet was too slow and they didn't have a faster service for me in my area. So comcast here I come. But the issue is that when I called the cancellation services department, they tried to make me agree with a FTC privacy law that states that they want me to agree to allowing them to use private information in order for them to try to sell me something when I am just trying to cancel my service. That was just the beginning. Afterwards, the rep stated that I needed to agree to that policy in order for me to get any assistance in cancelling my service. What the??? I argued with him and the employee had the nerve to raise his voice at me because "I didn't understand what he was reading to me." I understood very well. He was ignorant and this doesn't say much about a large corporation like AT&T in hiring that type of employee that deals with the customers every day. In reality, it would make more sense in to having someone with the outmost respect towards the customer hired since the customer is calling to cancel their services. Either way, the rep argued about that. The rep was irritated and I couldn't stand to be on the phone any longer with that jerk. I ended up agreeing to that so called federal policy. He then gave me a hard time of how he needed to access my account and wasn't helpful at all. During the unpleasant conversation, I was looking up the information and the guy insulted me and the call magically disconnected. What a surprise!?!?!?! The employee stated that his name was Mr. Boykin. I highly doubt it. I ended up calling back and speaking to Mr. A | |
| Vickie B | 5/13/11 |
| I have been an att customer for over 30 years. I have had the unlimited long distance plan since it was first introduced. For the past 8 months I have been getting charged with long distance calls. Every month I call and have been told it's a computer glitch and I'll be credited the amount I overpaid for these long distance calls and that I would have 4 months of service that I don't have to pay for because of overpayment. Yeah yeah yeah blah blah blah. Now my phone has been shut off because of non payment! I have called the office of the president several times over the course of this computer glitch and again in the past 2 days. I keep getting told someone will call me back. OK ... WHEN? I called the corporate office in Texas and got transferred back to the office of the president. hahaha Again was told someone would be calling me back. Take care of it while I am on the phone with you!!!! So happy Time Warner is offering phone, internet and cable in my area for less than what att wants for phone and internet. Oh yeah I was told by the office of the president that I will be offered same program as Time Warner for a lesser price. The really funny thing is now I can't even access my att account on line. NOW THAT'S GREAT CUSTOMER SERVICE!!! | |
| Mona Winningham | 5/5/11 |
| My Phone has been out sense the last storm and that is over a week. We have called At&t and have been told that they would be out on Monday no one came out. Called again and was told they would come out nest day. Told us they came out on Saturday and couldn't find the house. Called again they said they would be out the next day no one came out. Called again yesterday and they said they would be out Wednesday, no one came out. We are calling again I have no idea what they will tell us this time. I have been with you along time and I am not happy with your customer service at all. It seems that you would make sure you customer's in good standing were treated better then that. You claim to be the best but I have come to find out your not. I really feel I have been lied to all along. | |
| John Zubeckis | 5/6/11 |
| AT&T dug up my lawn in two places in February to install U verse. On one of those sites they broke the "tube" covering the cables. It is now May and AT&T has not done anything to fix the problem despite my repeated calls and even talking to an AT&T repair truck that was in the neighborhood. They all promised to fix the box. So much for customer satisfaction. I was told that Dallas wants to install U verse to counter Comcast's market dominance. On the other site they are going to dig it up again, after grading and seeding the area two weeks ago. Are you just plain incompetent, arrogant or stupid and wasting your shareholeders money. In either case I think AT&T is not one of America's premier companies. To make you feel better I did talk to "Betty Boop" in Bombay working for Comcast and she told me, "ve vill fix the problem and are sorry for the interruption and ve vill send you a new box to install without having to pay the postage." Comcast seems as incompetent as AT&T so the marketing advantage is nullified. | |
| Darlene Bates | 5/8/11 |
| Until recently I was an ATT customer for 15 years, during this time, I had problems with getting a clear response as to they charge you for services you never received. On April 6, I called to have my Air Card disconnected, April 16, 2011 I called to have my wireless service disconneted. The question I have is why are they sending me a bill for the tentire month of April. The bill clearly states billing date April 2, 2011 to May 2, 2011. Is this legal? they are charging me for service that was never used. When I contacted ATT I was told they did not have a Headquarters and the Supervisor was as far as I could go. There was no one to talk to besides him. I clearly believe Att is ripping the public off with this tactic. That's the same as if you lived in an apartment left on the first of the month, and still received a bill for the entire month. ATT is a total ripoff. Believe me this complaint will not stop here. | |
| | 5/9/11 |
| I would like to let you all know that I have had the worst experience with the horrible service that I have been provided from your AT&T offices here in Chicago with my telephone, internet and uverse services . I was on the phone for the past 6 months with the horrible service and all of last week everyday since april the 29th at 3:00 am that I woke up to go to work and found out all of the service was down. After that it was everyday until May the 8th in which I finally got the phone line taken care of so another company can provide me with the services that I needed. I asked to speak to Supervisors etc and no one knew what one or the other were doing.They really need to comunicate to each individual that handles each indiviual set-up so when a customer ask for these services everything gets done on the same call in stead of asking the customer to place the request for each different thing which is what they did to me. I feel that for this horrible experience I should be compensated more then $50 which is what they said was all I can get , specially for all of the months of horrible service. I want something done about this situation so no one else should go through what I have been experience. I hope you will respond to me and compensate me some how and you need to make sure you you contact this office in Chicago and make some changes to the Customer Service that you are supposely providing. I hope to hear from someone. Thank you. My Contact Information is : Dolores Vazquez, 4614 W. Altgeld St 1st floor Chicago Il, 606039. | |
| Edward A. Standard | 5/10/11 |
| I need the A T & T Corporate telephone number for whoever is responsible fo U-VERSE Service. I cannot find out anything regarding the outage of my supposedly U-Verse outage. I would appreciate any info Edwardstandard@att.net 770 786 7281 | |
| Traci Kreshon | 5/5/11 |
| This Rating of 1 star is even to much for this comapny!! They don't deserve any stars! I agree with all of the above customers. ATT is a company who has definetly forgot what customer service means. I also have had nothing but immencely poor service. I tried to get internet only sevice and it was two weeks before that happened. Even when I had an Appointment THEY DID NOT SHOW UP!!! They made me drive 73 miles out of my way to pick up a modem they had sent to the wrong address,Spent numerous hours talking to What they call Customer Service Dept. Every person and ID # I got lied to make you think they were coming when in actuallity they weren't. I am also terminating my contract with them to find a company that will not just take your money and shove you aside. When asked for Corporate Office Info you are practially laughed at. Good luck heres the address. | |
| Bob Goosmann | 5/6/11 |
| I have had U-Verse for about a year, and every month I am overcharged on my bill. I have spent literally hours of my time on the phone getting the bills adjusted, and every month I continue to be overcharged. Frankly I think this is a scam by AT&T...how many people are just paying their bill without checking to see if it's correct? Moving on to Comcast and writing a letter to the FCC, Better Business Bureau and Calif. Dept of Consumer Affairs...I urge others to do the same. | |
| Cheryl Russo | 5/6/11 |
| REALLY??? I just signed up for new service in Raleigh N.C. I bundled service with Direct TV. My phone and internet do not work. I have spent hours on my cell phone trying to get service and information. Are you sure you are really a phone company and not some scam based in Nigeria? You get my WORST SERVICE, WORST CUSTOMER SERVICE Award of all time. I am expecting a call from the V.P. of Customer Service at the corportate office...(I would give you my home ATT number, but it doesn't work). You really need to come up with a different mantra for your customer service people who say " how can I give you GREAT customer service today". SERIOUSLY - IS THIS SOME KIND OF JOKE. By the way, if this is not resolved to my satisfaction in the next 2 days, I am posting this all over Facebook, Salesforce, Linkedin, etc. | |
| Bill Smith | 4/27/11 |
| My internet has been out since 04/09/2011. I can't even get a number to talk to a supervisor. ATT talks about connecting people but you can't connect with them when you try!!! I live in Norcross Ga. and I have been told over 1000 people in my area are in the same boat because of a stupid software problem. That is alot of P O people!! Either ATT doesn't care or they need to hire people that know what they are doing. Heads should roll over this quagmire. | |
| Paul | 4/27/11 |
| The 4G Iphone is not what is implied , There are other systems out there that will allow you access to the internet , With no contract , Buy an Iphone 199.99 2yrs contract..... Did that....... phone was not faster then my Iphone , within a couple of days , the Iphone did not work right , then it showed no sim card , had that replaced lost the facetalk feature. which is one of the reasons why I purchased it. So I returned it ( There was other prolems as well ) and they want to charege me a restock fee. I DON'T THINK SO ! ......... CAN YOU SAY CLASS ACTION WELL THE LAWERS WILL MAKE A BUNDLE , AND WE'LL GET 10 CENTS .......... BUT WHO CARES ................................... CHARGE ME $10.00 RESTOCKING FEE FOR A DEFECTIVE PHONE ............................ ............ AT&T ...... YOU'L PAY MORE IN LEGAL FEES .............................. AS A CONSUMER , I SAY STAND UP ENOUGH IS A ENOUGH . .. YOU DON'T NEED THEM .. THEY NEED YOU | |
| Jen | 4/28/11 |
| I found two addresses to contact AT&T corp...... 175 E. Houston San Antonio, TX 78205 USA 208 S Akard St Dallas, TX 75201 | |
| ATT SUX | 4/29/11 |
| My parents have been attempting to get ATT high speed service in huntsville alabama, 256-533****, they have been calling every monday for over one year and are informed each time that they are at max capacity in that area. What about offering alternate solutions for people that want service. I spent over an hour on the phone trying to get an answer for my parents, I spoke with someone in sales, they transferred me to tech support, tech support transferred me back to sales, the connection was crappy so the call was ended, an hour on the phone, no results. ATT is a pain in the (_!_) to get ahold of and the right hand doesn't know what the left hand is doing and nobody has a concrete answer to anything!!!!!!!!!!!!!! My suggestion, go to a provider that knows what they are doing and wants the business. The competition will be glad to take over ATT customers that want service. What happened to making a customer happy and doing what you can to gain a new potential customer. | |
| steven | 5/2/11 |
AT&T sucks They have been promising me discounts on my account for 3 months now. All they keep doing is delaying the discount thus forcing me to call in over and over and waste my time Switching to Vonage tomorrow and telling this ASSHOLE of a company to kiss my BUTT in Macy's window | |
| Joyce Feggins | 5/2/11 |
| At&T does not care about their customers!!!!! I hae spoken to so many departments and how they get you they constantly move you from one person to the next so that you just give up and hang up but never resolving the problem, I have 3 lines and I am cancelling all 3 even if I have had enough with this company and when you try to reach corporate they advise you to write a letter. AT&T is the worst company in the world to deal with they really don't care at all. The Samsung Galaxy S is the worst and I've spoken to everyone under the sun but again with no success, just a bunch of passing the blame. I gusee I will never get a call but just incase you can reach me at 919-607-8837 they probably don't even follow up with these reviews. | |
| kathleen helms | 5/3/11 |
| I really don't think this company really give a damn about us except how much money they can steal from you. I have been trying to get my refund since July 2010 mind you it's only 23 dollars but its the point of being jacked around on every phone call I have made counting 20 + note if I called on their system they would charge me for complaining. I have got every explanation from they sent it out in Oct ( what that's not your address ??), to oh were not sure whats going on, to that check was xld and reissued to guess same address. ( what that's not your address ??). Just another reason not to do auto steal. Do I recommend AT&T services ( what do you think ). | |
| Bess Cochran | 5/4/11 |
| I WILL NEVER USE AT & T FOR INTERNET EVER AGAIN WE HAVE HAD NOTHING BUT ISSSUES. WE TRIED TO UPDATE OUR SERVICE AND ENDED UP WITH 2 SEPERATE ACCOUNTS.THEN THEY DISCONNECTED OUR SERVICE AND WE HAD TO KEEP CALLING TO GET THINGS CORRECTED. THEN WE WERE SUPPOSE TO GET HIGH SPEED INTERNET FOR THE RATE OF $ 19.95 A MONTH BUT WHEN WE RECIEVED THE BILL WE WERE CHARGED $ 35 AND 4 BILLING CYCLES LATER WE ARE STILL GETTING CHARGED $35. AS I AM TYPING THIS I AM ON HOLD AGAIN WITH AT& T FOR THE LAST 30+ MINUTES TRYING TO GET THIS ISSUE CORRECTED. I AM ABOUT READY TO SAY FORGET IT AND CANCELL MY ACCOUNT. IF AT& T IS READING THESE REVIEWS YOU NEED TO TAKE NOTE YOUR PEOPLE DONT HAVE A CLUE WHATS GOING ON. THEY JUST KEEP SAYING OH I AM SO SORRY BLAH BLAH BLAH...INSTEAD OF SAYING I AM SORRY FIX THE PROBLEM. I PROMISE I WILL NEVER USE AT & T EVER AGAIN. VERY UNHAPPY CUSTOMER BESS COCHRAN, WALBRIDGE, OHIO | |
| DAvid B | 5/4/11 |
| At&t have had phone for 3 weeks still doesn't work and phone line i'snt even connected to house and all they do is transfer waited on phone for an Hour God bless America | |
| Mike | 5/4/11 |
| DO NOT, I REPEAT, DO NOT INQUIRE ABOUT SERVICES FROM AT&T. In January I inquired about getting DLS and Satellite. They did a credit check to see what the down payment would be. When I told them it was too high and I was not interested, they billed my anyways for services I NEVER authorized or received. After 3 months of repeated calls about a bill for something I never got, I received a bill from a credit agency. Called the police, they gave me a phone # to report them for Fraud and I am now in the process of having to SUE them in Civil Court to get my credit fixed. | |
| radical rob | 5/4/11 |
| How did someone with caller i.d. unknown name and phone number 000-000-0000 get past my caller i.d. blocking. I would say that is pretty damned piss poor. It is bad enough someone with "unknown name" can get passed AT&T (who are supposed to be the leader in technology), on a regular basis, much less a phone number of all zero's. I would say that is pure bullshit did they loose control of their computers? And who the hell programs that shit for AT&T and gets paid for it? Some complete dumbass idiot? I can program that shit right out of existence in my sleep. Who did these idiots hire and pay to go to sleep? Come on AT&T, show us just how stupid you really are? | |
| Helen Burleson | 4/22/11 |
First and foremost, I resent having to call outside the United States to speak to people whose first language is not English to try to explain to them what my problem is with the service. To try to understand what they are saying in their inarticulate, broken English is the most frustrating experience one can have. I don't blame them, I blame A T & T for oursourcing to maximize their profits while exploiting American tax payers. I was born here, worked here, paid federal, state and local taxes here, purchased my phone here, pay my bill here all in the United States, so why should I have to call India or elsewhere outside the United States for service? Second, I was forced into a contract for the paygo service despite the fact that I did not want a contract. I was told today, April 22, 2011 that because I signed up for paygo in July, 2010, my service will no longer be in force despite the fact that I have a balance of $42.41 unless I extend the contract by paying additional money. At 81 years of age, I only use my cell/wireless phone for emergencies thus I was under the impression that until I used up all of the $100.00 that I prepaid, I would have contuing service. I feel I have been exploited and this is a deceptive practice which I intend to report to FCC. Third and very important, I very clearly, explicitly and in good plain simple English explained when signing up for the paygo service that I do not text, nor do I want anyone to text me. Additionally, I'm on the Do Not Call List; and, yet I constantly get texts for which I'm charged. I know what I can afford because my sole income is Social Security; therefore, I have to scrimp in order to pay for medical care, prescriptions and all the other daily expenses that one incurs on a daily basis. I can't waste! I can't order things I can't pay for; and, I gave direct and emphatic instructions that I did not want to receive text messages. I am disgusted with the A T & T Corporation and would never recommend themt to anyone, that is unless I knew someone I wanted to torture and punish. Dealing with A T & T is a nightmare. | |
| | 4/9/11 |
| I AM 85 YEARS OLD, I AM DISABLED, ON OXYGEN, AND GETTING OVER A BROKEN HIP. I REQUESTED NEW SERVICE ON THURSDAY, APRIL SEVENTH. I WAS TOLD I WOULD HAVE SERVICE BY MIDNIGHT ON APRIL EIGHTH DUE TO MY MEDICAL PROBLEMS. I DO NOT HAVE SSERVICE YET!!!!!!!!!! I HAVE BEEN LIED TO, YELLED AT AND HUNG UP ON. IS THIS ANYWAY TO TREAT THE ELDERLY? I FEEL AS IF I AM BEING DISCRIMINATED AGAINST!!!!!!!!!!!! WHAT DO I DO????????? | |
| IVA HAYES | 4/9/11 |
| i WAS TRYING TO LET PEOPLE KNOW WHAT THEY HAD DONE TO ME AND THEY WOULD NOT POST IT!!!!!!!!!!!!!!!!!! 85 YEAR OLD DISABLED LADY...........YELLED AT, LIED TO HUNG UP ON | |
| Ms. Millay | 4/10/11 |
| Please help - I recently bought a new home. I called and asked that my cell number be disc and I added a land line phone because of my security system and added internet and DSL. My internet nor my land line phone worked for a month. Finally, they cam out a fixed it on the outside. Now, if it was just something on the outside - why didn't they test that and fix the day the service was connected. Now, I just got a 2 month's bill for the cell phone I disconnected when I ordered the land line phone. The rep said there was a note on my account to leaver the cell account open - that never happened. As as matter of fact the cell phone had not been used month's before - I was ready for it to be disconnected. Now, I'm trying to find out what I owe on the landline phone, DSL, and internet. The robot tells me I owe $717.85 for 2 months. What - can't be! I've attempted to register on line to look at the bill - can't without a code. Haven't received a bill to get a code. Can't reach a rep. When I reach a live person - I'll disconnect the DSL, the internet, and the land line phone and got to another service. Lord help you AT&T. Your service sucks! | |
| Ka | 4/10/11 |
| I hate AT & T. Thank god I do not use them personally, however my workplace does. I hate dealing with their customer service and everyone who works there. They are all stupid people who does not know anything. I hate them sooo much. First they tell me to go to a store to get reprint of a closed account, but no, those stupid people at the store tells me they cannot give me anything. Keep running me around like I have all the damn time. Fuck, they just tell me straight up instead of wasting my time. I want everyone to QUIT USING AT & T!!!!! | |
| dori hart5 | 4/11/11 |
| I entered in to a binded comtract with at&t and have yet to get customer satisfaction.If this is customer satisfaction I would ahte to see what unsatisfaction is. I'm regreting ever going with this company for internet sevice. Your supervisors are rude and sorry at there jobs we have been promised call backs from supervisors and have not recieved them. Promised for our money your company is really stealing from our account for way more than what they are suppose to for two months in a row to be put back on our bank card by these so called supervisors to find out that they dont even have the access to be able to do so.These company has yet to fullfill the contract you bind us to.What your doing is concidered a crime, breach of contract, stealing money from accounts before there even do, along with the amount being way more than the bill, false advertisement.I'm so very glad my uncle is a great lawyer because thats what it has came down to and i am more than willing and ready to pursue this.And even more aggravating than this I can't even speak to the source about what is going on I guess when you get your papers served then it might be possible to speak to someone from headquaters. But by that time it will be to late because I going to go ahead and get this process going!You can't and won't do people this way anymore well not me anyway. And if you are wondering what is going on maybe you should show a little more consideration to the people that have given you your jobs its the little people like me that has given you business. So if you care at all about this company, our satisfaction, and good service you have yet to prove then you will call me or my husband at 601-813-6443. Other wise guess we will see you in court!!!!!!!!!!!!!!!!!! | |
| Colleen | 4/12/11 |
| We were one of the unlucky ones that were with Verizon and sold to AT&T. A company that is so unwilling to help and lies non-stop. We no longer have service in our home and now have to buy a Micro cell @200.00 just to get service. We have had roaming charges of 35.00 on one phone which they did finally correct. Just very very unhappy with the merge. | |
| E.D. | 4/12/11 |
| Been trying to bundle with AT&T, I thought my old provider was bad, I am not even hooked up and have been on the phone with their customer service department for over 5 hours in two days. I work from phone service !!!! Currently they have disconnected my phone from my old service so I have no service at all. Must be nice to sit in customer service and draw a paycheck for lying and giving the run around. There are no supervisors and anyone above the customer service rep in this whole company, they will not connect you to a supervisor nor do they have the desire to correct any issues that they themselves have created. AT&T needs to supply their employees with training in customer service !! Nothing like WOWING a customer. | |
| janice ragan | 4/12/11 |
| I am with all you people AT&T suck anymore.I have to call every month about my u-verse BILL and i am sick of it,and no one ever helps you they put you to through to other people that can't help so you say forget it and hung up because you are so pissed off.I wish someone could do something about AT&T | |
| Clayton Long ACCT# 103926201 | 4/21/11 |
| I have never been as dissatisfied in my life with service reps. I had to speak to 6 different people for 5 hours to get a problem resolved with a mistake made on their part. I had a shutoff order placed in Mrach before I moved, then found out it was not completed....again, had order # 124163397A placed on the 4th of April....now it's the 24th of April and I received a shut off notice, it was never cut off before. And they what me to pay for it?..Ive moved 8 states away by now. GA to NJ. A lady named Ms Gibson, finally took time to resolve in Acct Receivable but can not credit all the mistakes made by others. Even though confirmations, the time taken to return equipment, I'm still getting burned for the internet and TV service still being on long after my departure and with no internet or TV even in my house. This is appalling. I had been with ATT for a while, but this really makes me re evaluate how impoortant aq number I'm to you as a customer. | |
| Portis Law | 4/13/11 |
| I submitted an upgrade to my wireless phone on line on March 31, 2011. While placing the order using ATT assistance I failed to choose the correct data plan on line which resulted in them charging me $213.99 to my debit account for the rebate that I was suppose to receive. I called back within 5 hours of placing my order to try and cancel only to find that it had been given a tracking number already. So the lady on the phone advised me that if when I received my order that I could call back that same day and have them credit back my account and therefore making my order free which is what it was suppose to be to start with, with a two year contract. So I received my phone on April 5th, called back only to be told that it would take 2 to 3 days to receive my credit. Very aggravated at this point because I didn't have that money in the bank to start with had to make a transfer of funds to cover it. So I wait the 2 to 3 days and call again STILL NO REFUND!!!! This time the person advises me that there is really nothing he can do but to flag the account that I have called back in AGAIN! Waited another day or two...STILL NO REFUND....I call back a third time only to have an agent "flag" my account AGAIN! This time he advises me because I have called back 3 times that I should receive my refund immediately. THIS IS RIDICULOUS!!! The hoops that you people make people jump through in order to get anything done is a shame and you should be ashamed of yourself for how you handle your business!!! | |
| G.R. | 4/12/11 |
| This company has turned my life upside-down and brought me to tears due to their lack of competence and lack of care. They were very professional and friendly when it was time to sell me something but must have hired folks who barely graduated from high-school if that to handle all of their other issues. Do not order from this company no matter how fast their internet may be. I can't even take the time to explain all the things they have gotten wrong with one order but all I will state here is after reading the reviews on these pages, THERE SHOULD BE A CLASS ACTION LAWSUIT AGAINST THEM FOR KNOWINGLY MISTREATING SO MANY PEOPLE! IF ANYONE HAS THIS KNOW-HOW OR CAPABILITY, PLEASE POST IT HERE! | |
| S. Brown | 4/15/11 |
| I have read these articles and I understand the frustration and concern about the lack of AT&T's concern and extremely poor customer service. Like these individuals, I have been a customer since 1997 with Mobile and Home services. There have been minor problems along the way but this recent problem tops the cake. I had AT&T U-Verse service and I was having to relocate. I planned to keep my service and because AT&T and Verizon share this City, I had to wait for someone to contact me, a Supervisor was to give me a call within 24 hours. Well, I moved in January 2011 and still to this day 04/15/2011, I have not received a call. I have made over 20 telephone calls. I have talked to numerous employees. None of the AT&T employees have been able to give me a Supervisor or get one on the telephone while I wait. The wait time on the telephone is awful,consider one hour to be nothing compared to more than that. I returned the U-Verse equipment to AT&T but AT&T breached a checking account without permission and stole about 500.00 from the account. This account was used while I was away to pay the bill. This account was not set up for Automatic Deduction. this individual was kind of enough to take care of the bill each month while I was out of town. I have asked AT&T to return the stolen money but to this day it has not been returned. In reading these accounts, I realize now that AT&T business practices are not honorable. I know what recourse I have to take but I am just so disturbed by this entire situation. When was it a legal act to steal other people's money and then not return it. If money was owed, I would not be so upset, but that is just it. I did not owe AT&T any money. | |
| Bilbo Baggins | 4/16/11 |
| I can't believe "Elbert Wooten" was stupid enough to put his home address and phone number on a public forum, lol!! Oh and all you other people are typing like this site is owned by AT&T, hahahah. This site has NOTHING to do with AT&T... but Bellsouth/AT&T is horrible for the record. | |
| Sim Wilson | 4/16/11 |
| Please send all corprate info to me via text: 7733987610 or email: sexysereno@yahoo.com. I am trying to resolve the issue w/o taking it to court. Thank You, Sim S. Wilson Sr. | |
| Leena | 4/18/11 |
| If I could give ATT a ZERO star, that is what they would get. I signed up with UVERSE last month and when I talked to the agent, he quoted $129 as my first bill including all initial set up charges. Um, my bill comes and it's $194 - not good. I contact ATT and even though their website states their billing area opens at 7 am CT, I keep getting a "this office isn't currently open" - that is a sign that this company SUCKS! The rep keeps telling me that she is sorry and understands what I feel - um no you don't. It's not about the additional $65 charges - it's the principle that the guy LIED to me b/c I told him that I was considering Comcast because they had a special going with $0 installation for new customers. Then the girl tells me that because she is in technical support, she is unable to access their corporate address - OMG. This goes to show you that ATT is horrible. DO NOT GET UVERSE! | |
| Michael Gonzales | 4/19/11 |
| AT@T became a none american company when they moved most of the work to foreign countries where you can't even understand english nor speak it | |
| Joe | 4/9/11 |
| I have been trying to get service for over 7 weeks First they hooked up wrong number, Then took 5 weeks to port my number Still do not have DSL Have recieved bill for thr wrong number (which was never in servicce) Have recieved bill for the correct number, have only had pphone for one week and still do not have DSL. Why can't i talk to someone who can take care if it???????????????? 2706834006 | |
| Lynn Knight | 4/7/11 |
| I asked to speak to someone on a higher level that the customer service department and they gave me the number of somebody in a foreign country (don't know where they wouldn't tell me where they were located) and the person that I talked to just kept repeating the same thing over and over as though I was too stupid to understand it the first time he said it in broken English. We need to face it, there is no one at AT&T that is accountable! Corporate office is just a bunch of folks who draw salaries and aren't capable of solving problems because heck, if they lose my service there are others that will come or go and until their bottom line starts suffering nothing will happen. The bottom line isn't going to suffer because those who have problems are automatically silenced because the only one hearing you is dude in a foreign country. Do yourself a favor and get the heck out of AT&T. Me? I'm calling the Better Business Bureau, I'm filing a report with the Attorney General of Arkansas, gonna call both my Senators and my Congressmen. Will it make a difference, probably not, but at least I know I tried. | |
| Barbara Leete | 4/7/11 |
| I've had a cell phone that continues to go into an "emergency use only " mode. I've had the sim card changed out twice and the problem continues to plaque me. I called customer service asking for a new phone....obviously something is wrong with mine. I have been given such a run around for two days...and literally lied to as well. I was supposed to have Uverse and internet switched over from Comcast next week. I plan on canceling that installation. AT&T has the poorest customer service I've ever encountered. They sold me a lemon and now won't stand by it! Poor, poor, poor!! ps: I've been a customer of them since they were SNET.....many, many years. Big Corporate America is failing miserably with their customers.... | |
| Virginia Brooke | 4/7/11 |
| After two years of good cell phone service from AT&T on March 4th 2011 the cell phone service suddenly stopped at 813 baystreet in Texas City Texas for me, the manager, and for the tenants with AT&T service. The problem is tower signal strength. The company has not been forthcoming about their plans for reinstating the cell tower service. According to the service map located on line the area is provided with "excellent" service. Can someone help us? As soon as I am three blocks from here the phone works very well. The customer care people do not have the, I think, expertise to solve this problem. I have talked to many many people. My thinking is that I chose AT&T for service because it worked here and for two years it did and then suddenly AT&T stopped the service.Since it no longer works I would like to company to do something about the problem. One way would be to provide a minitower that services the individuals who live here. | |
| A proud American | 4/7/11 |
| This company will NOT get our business because of their connection to the Obama campaign. When you get our of bed with our government, you might get our business but not until then. | |
| Dileep | 4/7/11 |
| Hello, I am a customer who had terrific customer experience with AT&T order service itself( ghosh...If order service is this painful imagine about the other services.) On October 2010 I ordered for a refurbished iPhone and HTC Aria refurbished phone through AT&T premier web service . I used premier web service because of the corporate discounts and the order service web site was directly taking me to premier site when I took order service from my office. I got the order shipped and half way it went back.On calling up fedex I came to know that someone from AT&T called up and asked fedex to return the package.AT&T asked me to place the order again. The next step was refund when I got the refund for my order I got$14.90 less and it was told as the restocking fee for my iphone. I didnt even had the luck to see the package and I am ought to pay them the restocking fee.. I made numerous calls to the totally ignorant customer care service people (I wonder why AT&T is keeping them, its waste of money as well as resource.) After lots and lots of call at last one guy (I had a call with him for 90 minutes - not even a bit of exaggeration) and I got the solution as dispute in the credit card .( Wonderfull !!!! I would have done this earlier without spending approximately 300 minutes in 10 calls). Now I am trying to place the order again through premier web site and my order is accepted first and AT&T cancels the order after some time . When I called up the customer service I got the best answer I can ever get- "I dont know". Good!! they saved my time at least this time and I didn't loose the money.This has happened thrice. I am sending the email to each and every email account I get from AT&T. Always I get an answer to contact some number. Keeping Quiet is a better thing than calling the AT&T customer support. I am escalating the issue through these mails and currently looking for the email id of the top management guys in AT&T before going for a VERIZON connection. If you guys think I am blabbering just see what happened to the below orders Thanks, Dileep | |
| | 4/7/11 |
| This site just erased all the thoughts I was trying to get across. | |
| Robert Sasso | 4/4/11 |
| My number is 954 718-9413. I am offered no explanation about why I am not receiving my 5.00 bundling credit off my internet portion of bill. A Mr. Wright, in Billing would not let me speak to a Supervisor about this matter. I am receiving this credit because I Bundle three services, and have been getting for years now. AT&T has a habit of promissing discounts and credits when certain services are oedered and than just forgetting about them after a certain time period has ellapsed. If my Credit of $5.00 is not restored ( and it's not about the money), I will switch to Vonage for my future phone service. It would be nice if someone called me about this situation before it gets to that.. Robert Sasso Tamarac, FL | |
| Lynda | 4/4/11 |
| I lost my blackberry and went to an AT&T store to get it replaced. The salesman convinced me I couldn't simply buy a blackberry to replace it, I had to get a whole new phone and got an Iphone, also because I wasn't eligible for an upgrade I had to add a 2nd line to my service, a 2nd # that was never ever used. I had to pay $10/mo. for a # I never ever used. If that wasn't bad enough, they then started charging me $40/mo because that # that was never ever used that I was forced to get, wasn't signed up on a digital plan and had to be. Long story short, AT&T charged me nearly $500 for NOTHING, NOTHING at ALL and would they fix it, HECK NO. I moved on to a new provider. I'm still getting billed from AT&T. They got their $$. Not only that, I filed bankruptcy and now they're sending me bills through email. Do they provide a fax # so you can fax them a letter, HECK NO. They want to make it as difficult as possible to contact them. AT&T can kiss my butt!!!!! | |
| LADY IN TULSA | 4/4/11 |
| I am under lEGAL DURESS I am constantly disturbed harassed bullied interupted interfered with angered and more, I am forced to change my nuMBER THREE TIMES I AM ASSIGHED NUMBERS CONNECTED TO AUTOMATED PHONE HARASSMENT ON PERSONS I DO NOT KNOW I CANNOT MAKE THEM STOP I AM EXHAUSTED FROM TRYING IT IS ILLEGAL TO GIVE OUT DIRTY PHONE NUMBERS..........HOSPITAL BILLS AND LEGAL FEES FOR NERVOUS BREAKDOWN WILL BE THE RESPONSIBILITY OF...................... aaaaaaaaaaaaatttttttttttttttttttt&&&&&&&&&&&&&&ttttttttt | |
| Nancy Reynolds | 4/5/11 |
| I do business with the AT&T Office in Wilton mall. Well, the poor guys had their office moved down the mall from where they were. They are still great guys. (Gino!) I was very disappointed in the set-up in the new office. There are no desks and at least no swivel stools with foot rests for the guys to sit on. They are required to STAND UP for their whole shift! This is so unfair. Three swivel stool with a back and foot rest would be so good for them, since there three people working during the day. I am not as concerned with the customers sitting, as I know you want them to "turn them out" quickly; but the employees standing all day is bad for feet and backs. I am requesting that you get them three (3) swivel stools with backs and foot rests. They can jump down and do other things, but they have to stand in one spot for long periods of time when setting up each customer. I hope you consider my suggestion as a good one.\ Thank you for your consideration. | |
| Norman Ingalls | 4/3/11 |
| AT#T doesn't care who it employs. Their is no appreciation My entire family has been with at#t before that Indiana bell. I had a contract phone and had to leave country I paid for the phone and contract it is the right thing to do. Now I,m Older in very poor health,after my insurance my medication cost is astronomical. I have a samsung rugby and can't use phone only one other company I know of takes sim cards yet AT#T would not unlock phone becaus( your not doing bus with us we won't help. So I go to the AT+T Kiosk in Greenwood park mall greenwood Indiana. ask how much for their no contract srvc was told 60$ x mo I told the young employee to set it up he took my phone asked what I want ny pass code to be.I started talking to my friend. The employee came back and told me phone was ready.I paid him He did'nt offer receipt and to be honest with my meds I space things so no receipt. He activated my phone gave me new @ but did not ad the money so I get my unlmtd tlk n txt I call customer srvc center. What a joke I was treated like a second class citizen I canceled my phone and internet and If they think I will give them money LMAO also my family will be going over to comcast I will blog tweet facebook everyday telling about your poor bus. Everyone I have dealt with in your company is morons save a few If AT#T does not give me my 60+ dollars or give me the month I paid for it will cost them much more Than the 80 that punk kid stole from me. If you want to do the right thing my mail Is i.norm@yahoo.com.If not I will start a crusade of people you have screwed if enough get together you can be crippled we made you we can stop doing buisnes with you at this point I think you sorry people who care more about profits than humans. | |
| Theresa Lyons | 3/29/11 |
| First time set up for internet, wasn't sure what to purchase. Woman on line was no help at all just wanted me to hurry up and buy something before my 30 minutes expired. Turns out i was so rushed and ordered the incorrect product. This was on 3/17/11. Called and spoke to Ramona on 3/18 to order correct product AT&T Gateway modem. She assured me it would be sent in time for my 3/28/11 activation. WELL IT WASN'T AND I'M PISSED OFF. Called 3/28/11 and s/w Jannie or Jamie (woman) who said it never shipped would ship yesterday and i can call back today for a tracking number. Meanwhile the service guy was out at my house hooking up the outside lines. 3/29/11 I called again today Shauntee doesn't see anything shipping yesterday. OMG are you kiddin me? This is beyond ridiculous now. She promised (as did Ramona) to follow up and make sure it gets shipped out today and delivered in two business day. So far i hate AT & T. | |
| Theresa Lyons | 3/30/11 |
| Me again, let me give a recap. I pushy sales rep talked me into buying the incorrect modem on 3/17/11 online. She was only interested in me placing the order before the 30 mintues expired (I urge you at AT&T to read those email notes). After asking around at work i called on 3/18/11 and spoke with Ramona 1:00 (I urge you to listen to the recording)who was very sorry but assured me 100% she would put the new order in for the correct Gateway modem and i would receive it well before my activation date of 3/28/11 not to worry. 3/28/11 the guy is at my house hooking up the wiring etc and i have NO MODEM AS PROMISED. 3/28/11 11:29 Janie or Jamie is so sorry - yeh aren't they all what does that mean anyway I'm sorry? BS She too promised me the correct modem would go out today, doesn't know what it never shipped "its not their fault" i can call back tomorrow morning for tracking number (again listen to the phone call). 3/29/11 2:24-2:34 Shauntee doesn't see anything shipped. Ok are you F' kididng me??? She promised that it would ship today will follow it through and i can call back tomorrow morning for tracking number (again listen to the phone call) I explained someone was coming out to my house on Saturday, she said i will have the modem in plenty of time. 3/30/30 12:14 - 12:30 Dana doesn't see any tracking number, how can this be happening? To say this service sucks is an understatement. I should have just gone to Best Buy which i will probalby have to do because i can't cancel the Sat appoint for my inside installation. Holly crap if i ever treated my customers like AT& T treats theirs i'd be fired. I guess they don't really care about losing one customer like me. Its very discouraging. I still have the incorrect modem to return, i sure hope they aren't expecting me to pay for | |
| roland amos | 3/31/11 |
| I have been with them since bellsouth mobility - at&t. Now that I have to downsize my service, they dont want to credit my rollover minutes. 23 years of paying and the cant lose a few hours of unused phone calls, that were paid for!!!! Makes me wonder??? | |
| Frank Jeppe | 3/31/11 |
| I called the customer service center and spoke to a representative and requested to cancel my service. I asked as of that date what I owed and was told by the customer representative that I owed $75.00. I asked the representative if that was the total bill and if I owed anything else. I was told that it was my entire bill and owed nothing else. I got online today, two weeks later to pay my bill and found a bill for $184.03. I was told that it was for a past due bill and my cancellation fee. I was a customer of wireless for over 8 years and I am a member of the Armed Forces. AT&T is supposed to be Military Friendly. I spoke to a customer representative and a supervisor and was told they were not responsible for a mistake by one of their customer service representatives. As far as I know, if you are told you owe a certain amount and then that is not true, how can I be held responsible for poor training by AT&T. The initial representative did not even make a note in my file that he told me what i owed. I asked the supervisor to review the recorded tape to verify my story at which point he refused and told me that I owed what I owed and that was it. I find this is poor representation by this company and all military personnel who use the AT&T service need to be notified by the poor practices by this company. | |
| D.H. | 3/31/11 |
| DO NOT GET UVERSE anything from AT&T.. I was promised if I switched to Uverse the special they were offering would only have a $29 connect fee, no equipment fees or charges. It was to get people to sign up for Uverse internet, and drop the DSL which I had. I decided to go with it on those terms. Being in Missouri, where its legal to record, I recorded the phone conversation too, so I have it totally documented. Anyway, a couple months later AT&T started sending me a bill for over $100 equipment charge. When I called about this they told me I had to pay it. When I would ask to talk to a manager they would put me on hold for 15 minutes, then come back start to talk to me and pretend they could not hear me and hang up. Not once , but 4 times, all on the same day. I could see it happening once, but 4 times? Not likely, and only when I ask for a manager? I know it was a scam, like the rest of AT&T. But hey, no one cares about the little guy, cause we cant contribute to a political campaign like ATT can. They lie, then they lie more, and they do it cause they are so big and powerful, and they could care less about me or you. | |
| Shannon Lee | 3/31/11 |
| These people are HORRIBLE! I would not reccomend them to anyone. When a company offers a monthly rate and a consumer agrees to pay the rate, they shouldn't have to call EVERY MONTH and spend 20 minutes on the phone to request a credit! And then when the customer service represenitive (LOL) tells you not to pay because they show a credit on the account, be scared! "To my surprise" _ now I have LATE CHARGES! PAY IMMEDIATLEY! RED BILL! The only way to effect these people is to hit them in the pocket book _ QUIT THEM TODAY! Also if you happen to reach a call center in a foreign land HANG UP and call back until you get someone local. These are overflow call centers, and we must start by KEEPING AMERICAN JOBS AT HOME! | |
| Ms Cynthia Alexander | 4/1/11 |
| Recently, I made an order and can't seem to get any assistance in tracking it at all. I have been put on hold for several minutes at a time as well as made several calls. My order was placed with a Devin out of Birmingham, AL who was very professional, courteous, and polite. However, I am so diswrought that I have forgotten What I ordered, I know that it was some type of equipment to set up internet service. I would like very much to purchase high speed internet with you, however, the service that I am receiving is very discouraging. I cannot pay for something that I did not receive. Thank you. Ms. Cynthia Alexander Jackson, MS 6019883334 | |
| Jessica Jamison | 4/1/11 |
| My husband was at work while an AT&T employee back his trailor up into his car costing almost $1,600 in damages. And because they were on private property the police could not do a police report. The employee has not return our calls and AT&T has gave us the run-around. This is a bad company. No has even came to look at the car or showed in effort in fixing the car. | |
| D.E .MONROE | 3/28/11 |
| WE HAVE BEEN A CUSTOMER FOR OVER 25 YEARS AND HAVE NEVER BEEN TREATED SO BADLY!!!! ON 3/9 MY HUSBAND & I WERE SOLD A AT&T UVERSE PACKAGE, THE INSTALLATION TO TAKE PLACE ON 3/19/11. I RECEIVED A TEXT, VOICEMAIL AND AN EMAIL FROM AT&T CONFIRMING THE APPOINTMENT. I TAKE THE DAY OFF OF WORK AND THE TECHNICAN WAS TO ARRIVE BETWEEN 1:00PM 3:00PM, NO ONE SHOWS UP. I CALLED CUSTOMER SERVICE AT 3:00PM AND WAS ADVISED THAT THE INSTALLERS WERE RUNNING LATE, I THOUGHT IT SHOULD HAVE BEEN THEM CALLING ME, WHAT, NO CELL PHONES FOR THE INSTALLERS????? I WAS ADVISED THAT IT COULD BE AS LATE AS 9:00 PM BEFORE THEY COULD START THE INSTALL AND TO ALLOW A MINIMUM OF 4 HOURS. I ADVISED THE DISPATCHER THAT THERE WAS NOT WAY I WAS GOING TO HAVE SOMEONE WORKING IN MY HOUSE UNTIL 1:00AM, AT THAT POINT I CANCELLED THE INSTALL FOR THAT DAY. I WAS FURIOUS, I HAVE NOW LOST A DAYS PAY AND NO INSTALLATION. I CALLED CUSTOMER SERVICE AND ASKED TO SPEAK WITH A MANAGER, I WAS ON HOLD FOR 62 MINUTES BEFORE I WAS CONNECTED TO A MANAGER., I'M GUESSING THERE WERE MANY UNHAPPY CUSTOMERS AHEAD OF ME. I WAS CONNECTED TO A MANAGER NAMED ICEE, I ASKED HER FOR SOME TYPE OF COMPENSATION FOR MISSING A DAY OF WORK, ICEE SAID THAT SHE COULD NOT TELL ME HOW MUCH OF A CREDIT I COULD RECEIVE UNTIL I MADE ANOTHER APPOINTMENT, ARE YOU KIDDING ME?? I ASKED ICEE, WHY SHOULD I LOSE ANOTHERS DAY PAY WHEN NO ONE SHOWED UP FOR THE FIRST APPOINTMENT I MADE AND THAT YOUR COMPANY CONFIRMED 3 TIMES THAT THEY WOULD BE THERE??? I ADVISED ICEE THAT WAS UNACCEPTABLE AND SHE FINIALLY TOLD ME A CREDIT OF $50.00 WOULD BE ON MY ACCOUNT ONCE THE INSTALL WAS COMPLETE. I WAS INSULTED, THIS COMPANY HAS BEEN CALLING. MAILING AND EMAILING ME TO SIGN UP FOR UVERSE AND THIS IS HOW YOU GET TREATED. I ADVISED ICEE THAT $50.00 WAS UNACCEPTABLE AND THAT IF I DID NOT GET SOME TYPE OF RESOLUTION, I WOULD BE CANCELLING MY HOME PHONE, INTERNET AND WIRELESS PHONE WITH AT&T FOR I AM NOT UNDER ANY CONTRACT TO STAY WITH THEM, ICEE REPLIED," I CAN TRANSFER YOU OVER THE TO DICONNECT DEPARTMENT RIGHT NOW." GREAT CUSTOMER SERVICE! I TRIED TO REACH SOMEONE AT THE DALLAS HEADQUATERS AND WAS TRANSEFERRED AROUND 4 TIMES AND I ENDED UP BEING CONNECTED TO INDIA AGAIN, I HUNG UP! I'M DONE WITH IT!! JUST A WORD OF ADVICE, DON'T SIGN UP FOR AT&T UVERSE UNLESS YOU LIKE GETTING JERKED AROUND! | |
| Ryan | 3/28/11 |
| I did not call the corporate office in Dallas, TX. But I called Customer relations and talked to a woman named Connie. She was MORE than helpful and was a real pleasure to talk to. I will be calling again tomorrow to try to get a hold of a supervisor to let them know that I was very pleased with her. She was patient with me (I'm not the quickest when it comes to comparing three plans over the phone) and she was understanding and helpful with my needs. She worked with me on lowering my bill and getting me the correct service I needed for what I'm able to pay. Remember that when you call a customer service line, that they are people too! Treat them the way you would want to be treated. | |
| dario | 3/28/11 |
| I have been trying to get my login id and password, on and off, since 9:30 am and after talking to att "customers service" on several occasions, nothing was resolved. ATT really has some dumb employees. It was 5 pm before I had the problem solved, but you guessed it, I still can't access my att account, then DSL was down and I could not anything at all, and I only have the dsl service for about two weeks. I, and you readers, should ask for a credit for every single minute your dsl service is off. Then, complaint (IF IN fLORIDA) to the Florida Service Commission in Tallahassee, or in your State. You can find an online complaint form. | |
| Thomas | 3/28/11 |
| I will be free of AT&T in about a month. One thing that you may not know is if you are on the phone too long with a customer rep you will automatically be disconnected. They do this so that they can handle more customers and I guess to piss more customers off. This is a great example of customer service for a phone company to show off there excellent service (LOL!). If anyone really wants to get results with AT&T, file a complaint with the FCC and the FTC. You can also file a complaint with your states Attorney General, although it might no have the teeth that the federal agencies have. But if you really want to stick it to them get rid of them completely. I have had their service for 20 plus years, my new business location has free WiFi, our alarm system is wireless (no need for a land line anymore) and I got Metro PCS cell service for $40 with unlimited calls and text. So instead of paying over $300 per month for home phone & internet, office phone & internet and cell phone. I now pay $40 for my cell, another $40 for a business cell and an extra $11 for wireless alarm system. That saves me $209 plus, per month and the best part is I do NOT have to give money to or deal with AT&T anymore! Quit AT&T today and watch them crumble and become the pile of garbage that they really are! | |
| A. McKibben | 3/26/11 |
| My husband and I have been dropping phone calls for over a month. I have called on several (lots) of occassions and got all kinds of excuses. I like the one where they say we have been dropping lots of calls! No kidding. They have credited my account but that is all. All I want is someone in authority that will let me out of my contract without paying an early termination fee. They (customer service) say it can't happen. I'm not getting the service I pay for and am very unhappy. I know there is someone somewhere within AT&T that can give me an answer. I'm tired of all the running around and spending my time and getting nothing in return. Wish someone in authority would answer me. | |
| barbara feldman | 3/27/11 |
| Start with this: Art Novado – had me on hold for 15 minutes then told me he was going to call me back on my landline which I had to un-forward from my cell so he could call me back. Then he called me back on my cell phone number. When I didn’t get the call, because I have no cell service where I live, his message was to call him back on 611. Jose Fernandez – too stupid to even find the account Cliff Saunders – gave him my cell phone number. Couldn’t find my information. I suggest you give your customer service morons a pencil so they can write down the information they need to access the account. I don’t need anyone whistling in my ear while they try to figure out how to fix the problem. I listened to him read the manual to himself out loud. Refused to give me tech support. Then after 10 minutes he asked me what the problem was. AGAIN. Couldn’t even speak English. Katie Hayes - Took 15 minutes to bring up the account because “the computer was running slow.” Asked me for my cell phone number 4 times. Then she cleared out my messages – I was having trouble accessing my voicemail - and I had to set up the voicemail all over again AND LOST ALL MY MESSAGES. Ebony Presley: AXED me what my phone number was again and what kind of phone I had. Put me on hold and after 15 minutes has still not come back. EUGENE DUNN MANAGER: Gave him my landline; did not call back. Cannot reach him. going in circles. This is ridiculous. By the way, I don’t owe you any money. Yet. But I was on the phone for 2 hours and I lost 2 hours of billable time @ $150 per hour. Is your time important? WELL SO IS MINE. I HATE YOUR COMPANY MORE THAN I’VE EVER HATED ANY COMPANY I’VE EVER WORKED WITH. YOU HAVE NO REGARD FOR ANYONE’S TIME. YOU ARE JUST DISGUSTING. Barbara Feldman, LSA, ABR, ASP Licensed Real Estate Salesperson Accredited Buyer's Representative Accredited Staging Professional ENGEL & VOELKERS • East Hampton 26 Montauk Highway East Hampton, New York 11937 USA Phone +1- 631-329-6722 Mail to: Barbara.Feldman@engelvoelkers.com Internet: BarbaraSellsTheHamptons.com | |
| Ernestine Hall | 3/25/11 |
| My Friends it is called Better Business Bureau I have A composition Notebook over half full of names of people I have spoken with all of which denied me access to Corporate AT&T. It all started in January 2011 when I wanted my Home phone Removed. things have gone down hill from there.I am beyond Frustration,I am sure not a soul will speak with any of us that have no real reason to we are the peons that have made their company what it is not one of us but all of us . The want to make sure we are very satisfied customers but when you are not well we get passed to one department to another. I have had it i will use the old soup can deal rather then be frustrated and treated like dirt by AT&T. make your complaint to the Better Business Bureau I don't know of any company that likes bad ratings and all this could have been solved if the employees of AT&T were trained to have first and foremost Consideration for those that see they have a Job. Phone right now is 606-424-8503 | |
| Joe Perez | 3/17/11 |
| After years of ok services I have the need to get HELP | |
| Eileen Tremul | 3/25/11 |
| Hellooooooo AT&T??? Why don't you listen? You say your goal is "satisfied customers", but yet you do nothing. It seems to me that you could care less, as long as you're collecting your big bucks. Someone there needs to get up off of their big fat rich a@* and do something about your poor poor service. Your company has been the worst that I have had to deal with. I feel sorry for all of your cust. service people having to listen to the complaints all day long, being made to feel like it is their fault, while you bigwigs sit behind your desks and hide. Well it will only last for so long. You advertise a great service, and a good idea, but that's all it is, is a good idea. If only it would work.....I have had enough....once again a tech. is coming today to look around and tool around with wires, connections and say ok. Only to have the service crap out again the following day. Gimme a break! I think what has been done here is that you implemented a new system into an old one. You're selling nothing more than a good idea. If any of you care anything about a job, a good company, something more than big bucks, like morals, reputation, principal,good/proper business ethics.....etc., THEN DO SOMETHING!!!!!!!GOOD! | |
| Diane Todd | 3/18/11 |
| I am so disappointed in your internet service and to try to get through to internet tech support is horrible. Last night I was on the phone waiting for over 45 mins. The night before that it was well over 66 mins (as you know your phones now record how many mins. a call is). I tried for 3 days to call into your customer service just to commend one of your tech that came out (finally he got it right) having trouble with the DSL internet service. This service was originally place on or aroung Feb 8th and it was just up and running on Monday, March 14th. This is ridiculous. I have been a AT&T customer since 1964 and the service use to be great. I have tried to get a call though to speak with just someone to commend the gentleman who finally fixed the internet after over a month ( by the way his name is John (Jack) Morgan out of Chicago, IL and still it took 15 mins for me to get a customer rep and I had to punch buttons that said I was having a problem with my bill. I tried to CALL your corporate office and this is what I got - if you are calling about your bill. There was NO PERSON TO TALK WITH. I have been a customer for at 47 years and not only do I have a landline phone, but my cellphone as well as this internet is through AT&T. Thank God I do not have my cable through you. | |
| Esther | 3/20/11 |
| In needing to reduce my bills I accepted a bundled offer from ATT U-verse to get all three services for one monthly rate. After the installation and on a Saturday, the company showed up to dig the trench for the cable line. It had been raining off and on so the ground was soft. First, they tore up grassed ground on an incline that took me forever to grow grass on, leaving a big tire gully and then as soon as they leave, my daughter goes to take a shower to get ready for work and guess what, NO water. They cut my electric wire to my well pump. Now, distressed as I am, I call and call and call and call......no live person is ever available. Online chat techs were no help at all giving me the same number that has no live people answering. So, then I call the technician who originally came out and he calls his manager. He then called me back and told me the manager could not reach the company hired to do the digging so all he can do is submit a claim. Well, here I am; its the weekend and I can look forward to having no water for maybe three days unless I pay out of my pocket to hire someone to fix it and then hope that maybe somehow, they will graciously refund my money. I am so mad today I could chew frickin nails over this. What kind of half-assed company cuts peoples water off on a weekend and then does nothing to fix it? It is my intention after this to cancel all services with ATT and let them dare try and charge me anything. I've had it and these people couldn't care less about their customers. | |
| jacqueline howard | 3/21/11 |
| On 21 March 2011, I called to talk to an AT&T representative because I was contacted by one of my relatives this morning, to inform me that my AT&T phone was not working. Last month in Feb, I called AT&T to make arrangements to pay my phone bill later in the month, for that month’s bill, because I did not have the funds to pay at the time that my bill was due. I have a daughter that is in collage at Winston Salem, NC. And I need to ensure that she can contact me when needed because we do not have any family in NC. I had made an agreement to make a payment on 28 Feb. I also made arrangements to pay my bill that would be due on 5 March to keep from having an interruption of my phone. On 4 Feb I received a Notice of Insufficient Funds for the check with AT&T for the amount of $513.25. I called AT&T to notify them that my payment was going to be NSF and if I could make arrangements to get that checked paid so that my services would not be interrupted. I was told that I could not because the check had not been returned and that they could not take a payment. But, for me to keep checking back and as soon as the payment was returned the I could make arrangements to take care of both payments. I called back 7 March to see if the payment had been returned so that I could take care of that check that would be returned. At that time the representative told me that the payment had not be returned but that they noticed that my bill was extremely high and they could change my rate plan so that I would not be paying such a high wireless bill. I had stayed on the phone so long and I was at work that I told the representative that I had to go and I could not hold on any longer. The representative asked if they could continue to work on my account to lower my monthly bill and they would email me the changes that was made and if I did not agree I could call make any changes. I called back on 10 March to see if the check had been returned, the representative told me that the check not been returned but I should do a stop payment on that check instead of letting the check come back NSF. And just make the payment with a credit or debit card. I ask if my account be in good standing and that my services would not be interrupted. She told me no if my payment made it to AT&T before the stop payment came through. So I put a stop payment on the check then I called AT&T back on 12 March, and I made a payment with my debit card out of that same account on 15 March in the amount of $514.00. And the stopped payment went through on 16 March. I called AT&T on 17 March I told the representative that I received my new bill and my new plan that the representative had changed was higher than the plan that I had. After I got the representative to reverse the charges and re-instate my plan that I had previously. He did and I asked him at that time if my payment had been received and if my services were still good and I wanted to make sure that my services would not be interrupted. He said that my payment had been received and that as long as I kept my agreement on 31 March that my services would not be interrupted. Well when I noticed that my service had been interrupted on this morning, and called, I was told that because I had a returned payment that the system had blocked my account from making any future arrangements and that I had to make a the past due payment for $500.00 in cash only before my services could be turned back on. I asked to speak to a supervisor and when the supervisor got on the phone and I started to explaining what had happened she begin to tell me that I had 3 returned checks in a 12 month period and that the system would not allow my services to be turned back on. And when I begin to tell the supervisor what was told me to do is why a stopped payment put on the account and that I had made a payment with my credit card and that it had posted before the payment was returned. I also told her that if I had not put a stopped payment on that check then when the payment would have hit my account on the 15th that it would have been paid. I also told her that I had been with AT&T for over 9 yrs and that I was a military member and about my daughter being away at school in NC, but by that time she had shut down and really was not listening to nothing that I was saying and when I asked for another supervisor or the number to the corporate office she told me that she was the supervisor and that they did not have the number to the corporate office. I really need to get a contact phone number to talk to someone for support from the corporate thank you, Jacqueline b. Howard | |
| Susan Cortese | 3/22/11 |
| So far I can't get any satisfaction from anyone in the company. On the the 12th I bought a new phone. One the 18th I found that my phone 815-382-4923, I use for business didn't have voice mail since the 12th. I call the 611 line to correct this problem on this phone. All of my business messages that I use were lost. I was compensated, however it too 3 phone calls to get voice mail again. Today, i found out that I did not have any voice mail set up on my personal line 815-451-4923 since the 18th. They canceled and reconnected my voice mail on that line when I called about my 382-4923 line. The put it back on, but did not tell me they did this and again, all of my messages were lost, and any other messages that would have come in were unable to do so because the voice mail was not set up. This is the 18th, 19th, 20th, 21st. And if there was an emergency with my ailing mother??? If my house was on fire and the neighbor tryed to call me??? What is going on with this company? I called your 611 line again. The women, Ms. Sanders, employee# ds0015, was no help with this situation. and when I requested someone else to help she became very argumentative. I then spoke to a MOD Mr. Reed, employee# sr3705, who spoke to me is a very calm and insulting voice. Although he tried to sound convincing that he was trying to help, he was just making the matters worse. I politely told him never mind, it was obvious he could not help this issue either. I decided to get the Corporates phone number, however, again, calling 611. Jennifer had me on hold for over 4 minutes looking for any information about corporate, she then asked her supervisor for it and was told they could not give it out... LOL, what a joke. After defending Cell One, Cingular, AT&T for YEARS. I am now starting to think differently.... So Now What? Wait again to hear from someone? PS I tried to change my email address, but your web page wouldn't let me so here it is suzzeeque59@yahoo.com. Ill be waiting to hear from you. | |
| Patricia G | 3/23/11 |
| If you are reading this, I do hope you have also read Brian Burnham's comments. I totally agree with many of his statements. I too have been a loyal customer, almost 40 years...I started with SNET, then they became sbcglobal and now ATT...They have made all these changes to the email setup, some having to go through yahoo, which if you have yahoo email, it is awful...THe monthly fees for ATT's service is not CHEAP, and I do not want ADS on my email that I pay for!!! Bad enough we have to put up with all the spam email and as of late I am now getting spam emails in my account that I never got before--which tells me ATT must be selling our emails addresses!! My email account worked perfectly for 7 years!! Suddenly (with no changes from me) the email stopped sending and receiving! My email client is not on ATT's Tech support list, so they wanted to charge me $49.00 to help with the changes that THEY MADE to the email setup...Why should it cost me money for THEIR CHANGES!!!! And forget about any help with ATT's on line support...the blank fields that you fill in only have certain information--if it wasn't about the money--there would be a blank fill that says "other" if your information is not listed!! And when you click on 'continue' NOTHING HAPPENS....I will be looking for another service provider...I have had it with ATT....pattig@snet.net | |
| Robert J Dickerson | 3/24/11 |
| AT&T smooth-tallked my 83 year old Mother into paying $2.99 monthly for a Long Distance feature which she has never used. They did this many years ago, and I just studied her years of billing statements since then. Now AT&T has raised the monthly fee to $3.99. Mother called to cancel the Long Distance and explained point-blank that she doe not want the AT&T Long Distance feature, so they AT&T said they it would be happy to stop that for her. But instead of blocking the feature completely from here landline phone account, AT@T sent a follow-up letter stating that she would no longer be billed for monthly long distance service but as a courtesy her phone line would still be enabled to call long distance in case she ever needs to for .39 cents per minute!!! This means that the constant mis-dials made by my Mom could unknowingly walk her into multiple .39 cent charges PLUS the 4 layers of government tax on each .39 cent line item. Worse, AT&T now only one week later wants to charge her $9 to cancel the "just in case" long distance option, which she never knew about nor agreed to. THIS IS WRONG... by any standard in or out of business. Does OUR own bought & bossed FCC still care nothing about this predatory marketing? How much longer??? | |
| C. L. Elliott | 3/25/11 |
| AT&T....I have used your company for years but have made the mistake of buying a new home and expecting phone service from the Jolly Mean Giant (AT&T) within a reasonalble amount of time. I called in prior to my closing date, set up my new order, was told I would have phone service in two days after the closing date and went my merry way into fairytale land. Only to receive a call from a customer service rep saying that there seemed to be a problem but that the "Techs" on the beanstalk would have it fixed in a day and they would call me. No one called and so I have been trying to navigate my way through customer "service" only to find out that a new home in a 5-7 year old subdivision is a problem. The techs must go out to a "terminal" to connect my new home phone lines and then they must come to my home to put a device as well. All of this is understandable however I am still waiting for a tech to call me. From March 17th it seems that they "may" have someone to complete the service by April 2, 2011. Is this the standard turn around time? I think I will simply chop my stalk away from this company and try Time Warner. At least the have a local office that may be able to send someone out asap! | |
| COMMON SENSE IS A FOOL | 3/14/11 |
| HEY MR. COMMON SENSE - I'D LIKE YOU TO SIT HERE AND READ ALLLLLLLLLLLLL OF THE PROBLEMS THAT PEOPLE HAVE TAKEN TIME OUT OF THEIR DAY TO COMPLAIN ABOUT BECAUSE THEY ARE SO OVER THE AT&T B.S. - I DON'T CARE IF YOU T-H-I-N-K THESE PEOPLE DON'T HAVE LEGITIMATE COMPLAINTS, REGARDLESS THEY ARE UNHAPPY WITH AT&T. AND I WOULD BET YOU ANY AMOUNT OF MONEY THAT YOU HAVEN'T HAD A PROBLEM WITH THEM - I DIDN'T FOR 8 YEARS BUT I DO NOW AND THEY SUCK BEYOND SUCKING. I'M SURE YOU'RE AN EMPLOYEE THAT GOT DUMPED ON FOR YOUR CRAPPY CUSTOMER - OR LACK OF - SERVICE AND YOU'RE NOT HAPPY SO YOU THINK THAT BY BELITTLING A WEBSITE IT WILL MAKE YOU BIGGER THAN THE PEON YOU ARE. AND GUESS WHAT ELSE MR. LACK OF COMMON SENSE? THIS IS THE #1 GOOGLE SITE FOR AT&T HEADQUARTERS, SO REGARDLESS OF IF THIS IS AN ACTUAL CONTACT SITE OR NOT, I'D SAY THAT THE AMOUNT OF PEOPLE READING THE THOUSANDS OF COMPLAINS BY AT&T CUSTOMERS MAKES THIS AN AT&T MAIN SITE! DON'T BE FOOLISH ANY MORE. IT'S NOT OUR FAULT YOU GOT FIRED AND SUCK AT YOUR JOB. | |
| Todd McNeil | 3/15/11 |
I want to thank Jocelyn Rodgers of the customer service helpline. I called regarding my bill and requesting a rate change. Jocelyn was extremely helpful and courteous. She represents your company well. I am very happy with the service I have recieved with AT&T due to good people like Jocelyn. Thank you. | |
| cesi | 3/15/11 |
| Today I read on the internet that AT&*T and Verizon wireless does not support women's rights. I read, "AT&T had donated to the 2010 campaign of Rep. Mike Pence of Indiana, who sponsored the House amendment to defund Planned Parenthood. They have also supported House Tea Party Caucus founder Rep. Michele Bachmann and Rep. John Kline of Minnesota, the cosponsores of legislation that would allow hospitals to let a woman die rather than perform a life-saving abortion." I just want people to know who AT&T, and Verizon had sponsored for 2010. I am a women and will no longer use AT&T. I will spend my money on the Democrates who supports Women Rights and Unions. Looking for a new wireless provider. Disappointed... Not with My money! | |
| Jane Watt | 3/15/11 |
| I am so mad at AT&T that I would really like to never use a telephone ever again. I called to get a credit and ended up buy the U-verse package, which seemed like a good idea. That was the first of March. Since that time I have had 3 different installation times. I get a call saying there is something wrong with the voice portion of my order. When I THINK that is taken care of and a new installation date is set, I get a call to verify the installation that WAS supposed to take place the next day. I have talked to someone I could not understand who told me he was in "the global office:--Montrell in Louisville, who sold me the U-verse package and set the first installation date-Dara,employee Id JB274E who re-entered the original order and set another installation date-Dre, employee Id AF554P who sent me to Miss Scott in Miami (I think) who said the order is "officially correct and in the system and I think she set the current installation which is tomorrow, Mar. 16, 2011--Sunday I talked to Bob, ID AF0018, in Manilla--Monday I talked to Ms. Springer in Florida who sent me to Tanya in sales in Louisville who also said it was fixed-I just talked to Angelo in the Phillipines who told me that they did not have enough time to get my home phone number in the u-verse system and he gave me a "temporary" number. WHAT I WANT IS WHAT I WAS SOLD IN THE FRIST PLACE--THE INTERNET, TV, HOME PHONE NUMBER AND CELL PHONE FOR $171.91 PLUS TAX. Why can I not get that done? If I get one more phone call from AT&T, I will change everything I have to another company and never allow anyone to mention AT&T in my presence. IF, BY CHANCE THERE IS ANYONE AT AT&T THAT IS LISTENING AND CAN GIVE ME AN ANSWER??? | |
| Daniel Humphrey | 3/16/11 |
| OMG! We signed up for ATT u verse, television & internet last month. It was supposed to be activated on the 9th of this month. When it wasn't, we called and was told that our activation date was changed to the 15th. Still no service, so we call again...a ignorant woman says that her computer shows our line is active, so it's active, end of discussion. She was mentally incapable of understanding "THE LINE IS DEAD" she even had us running all over the house checking other connections, with the same results. I told ATT this morning that I checked outside with a meter and THE LINE IS DEAD. Now they tell me they're sending someone out, but that may be a charge. I told her there will be no charges & if they can't get it corrected today, they need to pick up all of their equipment. She tells me no, for that I would need to call back. AAAAHHHHHH! Is it no wonder this, once great company, is rapidly becoming the worse in the United States? So far we've talked to FIFTEEN people, including in INDIA, and have nothing to show for it. 90% of the AT&T people we've talked to need to be fired for incompetence! | |
| RE: Common sense | 3/16/11 |
| Are you on drugs?or maybe an AT&T rep? I've talked to 15 people at AT&T and THEY were pretty much all incompetent. Doing a great job???? WHERE? AT&T needs to fire everyone & start over. | |
| ZZ | 3/16/11 |
| I just wanted to start by saying I have never in my life been treated as poorly as I did today when I walked into the AT&T Store in Fullerton, CA. I was told by an employee on Saturday when I was buying my new phone that the AppleCare Protection Plan covered everything but the phone being lost or stolen. He said that if the phone got dropped or the screen cracks that my phone would be 100% covered and I would get a new phone. I opened the plan and it is completely untrue. The guy whose name starts with an M totally lied to my face making me believe that I was getting a good deal Four days later I go into the store and get laughed at right away as I open my mouth to say I would like to return this. Three employees started shaking their heads while smiling as one guy tells me "Sorry we can't return this". I told him that I just got it the other day and the guy who sold it to me lied about what it covers and I wanted to return it. He continued to say no because you opened it. Ya I opened it but I didn't register it, I opened it to read the warranty, and I'm glad I did because M. lied to me and told me different. The other three employees a girl who wore a blue sweater and had long curly dark hair, a tall dark haired man whose name started with an A., and a shorter blonde haired guy were all looking at each other smiling trying not to laugh, which obviously started to frustrate me more. I told them it was rude and I would appreciate that they stop laughing and mocking me, they snickered even more. At that point I said say this was (BS) not as nicely, and I asked again for the second time for a manager. They told me I could stand on the other side of the store while I waited. About 7 minutes later M. (Who sold me the phone and plan) came out and was asking how he could help me. I told him the situation and he said I would have to go to Apple to take care of the return. He continued on saying how it would be better to keep the plan, and I just thought to myself seriously I just want to return this not have you try to sell me it. And not once did I get to speak to the manager like I asked. I asked for corporates phone number and not once did I get that either. This store is a joke. They are rude, liars, and don't care at all about the customer. All they care about is the sells, if you aren't looking to buy a phone right here right now they won't even look your way. I work at a very well respected hospital and it would never ever keep an employee like these. If an employee acted like that they would be fired right then and there. Beware before going to this store, you are going to be treated horrible, they will lie to you, they will try to cheat you, they will cheat you. I am now returning my phone and will end my 5 year contract with AT&T. I will not stand for a company who puts up with this, this is not how one should treat another, I am a customer, not someone that can be mocked and made fun of. Your store is rude and it really upsets me that you allow your employees to treat people the way you do. | |
| Rita Payne | 3/16/11 |
| I went into the West Memphis, Arkansas store on Missouri Street. I went in to complain that one of the sales man Jeremy had screwed up my husband and my account for home phone, internet and directv. I also told one of the female salesman that Jeremy did an upgrade on my old cell phone which was one that I had cancelled in order to be added to my husband cell phone as a family member. I was charged for this upgrade. I asked to talk to the manager. She informed me that Kyle was there I said I wanted to talk to him. This black male who was taller than me walked straight up to me and did not stop until he was about six inches from me and I had to hold up my hand and tell him to back up. I did not appreciate this intimidation tactic on his part. I told him that our bundle was done incorrectly and he said that directv had not signed off on it and that we got a bundled rate. I said no we did not and he said he did not care. I grew very aggravated at his point. I like ATT but to have this man who I had heard about from other customers and employees being rude. This was totally unacceptable. I have been in the military for 25 years and was very offended by this man's tactics and tone. I asked for the managers name and phone number but Kyle said he was the only manager on duty at that time. I know he is an assistant manager. He refused to give a name so that I could complain. I was very upset because I felt that I had been cheated by Jeremy because of the mess he made of the whole bundle and then to be told this Jeremy had been moved to another store as an assistant manager just blows me away. This store should not be open because they mess up folks bundles and then don't even answer the phone number at the store. Please reprimand Kyle. i don't like him trying to come up into my face which he did. He turned his back on me during the last part of the conversation to stare out the window. I believe the man had been drinkign to act like that. My email is texasgirlaf@hotmail.com. My husband was working at att at the time at this time when we changed things. He left because he was tired of the harassment that Kyle gave him about being from slow and from the south. He felt it was hostile environment to work in. I work in customer service and have come across alot of folks but I feel Kyle needs to be talked too about his people skill or lack of. I was offended by his intimidation tactic. | |
| R. Garland | 3/13/11 |
| I have been with AT&T for years but as of Dec. of this year I will be seeking a new carrier.Had trouble with my phone it took weeks to get someone out.Just this past Dec.I singed up for DIRECTV for 29.99 for first 12 months but my bill is around 70.00 can't seem to get anyone who cares to explain any thing.So you will lose me and everyone else I can get to leave this company. | |
| dr doris j brown | 3/14/11 |
| Dear At@T, I had very good service with you when I utilized your service. I re-located to another state, and I will be hosting a worldwide Radio Show called Down with Brown and I would like to add you as a sponsor on this show. I would like for someone to contact me so that we can share your good services worldwide with my listerners. I can be contacted by email at drbrown05@yahoo.com I will provide my phone number when I speak to a representative. Most Gracious, Dr.Doris Brown | |
| Common sense | 3/14/11 |
| This is all some of the most ridiculous stuff I have ever read. Pretty much everyone in here sounds pathetic and incompetent. A majority of the issues posted here have nothing to do with AT&T. For one thing this site is in no way part of AT&T so no one from AT&T is going to respond to you. Additionally, AT&T could not care ANY less if you cancel your service regardless of how long you have been with them. They are one of the largest communications companies in the world and for the most part do a great job at it. As with any other company, there will be issues. In general AT&T does a very good job at resolving problems. Although, if your are to lazy and incompetent to get in touch with them, then shame on you and you deserve to have shitty service. I am so glad I stumbled upon this page. It made for a great laugh for me and my friends and family. I do wish you the best of luck in struggling through life. My personal experience with AT&T has always been very pleasant. Any time I do have an issue they are quick to resolve or come up with a solution that I am satisfied with. Just a tip, if you google AT&T you can find roughly a dozen ways to contact them. This is not one of them. | |
| Leah R | 3/12/11 |
| att service is awful i have had nothing but problems with them. when i call i am transfered multiple times. i have been disconnected several times. the agents are rude. when i call for help they tell me that they know there is a problem with the modem i have but they cant do anything about it. my modem resets all the time this is the third replacement i will be receiveing. i have never been treated so bad as a customer. their is not one agent there that i have spoke with that cares at all. i have home phone, dsl and two cell phones with att and am not happy with any of it when my contract is up i am done. | |
| popyes chicken franchise | 3/12/11 |
| our phone line at our bussines is not working nobdy is least concern because our credit card runs through the phone line since yesterday morning we already have lost lots of custmer and money pls i want to talk to atnt manger | |
| Austina Felt | 3/12/11 |
| Quality=0 customer service=0 there is ur rating | |
| Claudia | 3/7/11 |
| At&t IS A JOKE!!! I have tried to contact the service dept AND AT&T Corporate Office No ONE will call back and of course No one has answers to ANYTHING!!! I CAN'T believe that business get this BAD and they treat there customers like this! | |
| Courtney | 3/7/11 |
| I have now been on the phone with ATT for an hour and forty mins. I believe i was routed to India, no one wants to help me. I went into the store and wanted to get a simple phone, the sales person told me the simple phone i wanted was not in stock and gave me something else to try which i hated, so i brought it back and once again they told me that the phone i wanted was not in stock but they would give me something like it, It was not, when i went back to just go back to my old simple phone they would not return it and told me to call customer service. I have now been on the phone for almost two hours and still have not gotten anything resolved. They would not provide me with a corporate number to call, and have left me on hold for twenty mins. They want me to wait around more while they call the store tomorrow and find out why they wouldnt return it. Why should I have to keep getting the run around for something that was not my fault. I am at the point where i am going to cancel my services. All i want is a simple phone!!!!! | |
| Willie Ingram | 3/7/11 |
| Costomer support is non existent. The remote control they gave me for uverse has begun to malfunction. When I called tech support over a month ago all they wanted to do was to trouble shoot it over the phone. I fanally got someone to say they would send me a new remote. I called again today and was lied to again about "It's scheduled to be delivered today". | |
| Lynn Gates | 3/10/11 |
| Whenever I try to get a residence number from the white pages, I go to the white pages of AT&T. Every time, the next screen comes it it is AnyWho or something like that. Why can't I get to the AT&T white pages. Live outside of Austin and we don't get a white page directory for Austin. Very frustrating. | |
| divagirl | 3/5/11 |
| Here is what I learned.... I discovered today after AT&T's tech came out to work on my service that while AT&T order services, etc. show in their system from their engineering department that 6mbps speed is available in our neighborhood and not just 1-3 mbps it is actually not true and not even capable or available in our area. What this means is that for many of us we have been severely overpaying every month for however many years we have had service with AT&T for DSL service at the 6mbps speed they said we were getting. Only those who have the slower 1-3 mbps speed set up on their account actually have the only correct option here and have not been overpaying AT&T. I have called them and made them aware of this huge discrepancy in what they say is available and what is actually available and how grossly they have been overcharging me for almost 5 years. They admitted they needed their engineering team to update their system that 6 mbps is not available here so that future customers are not overcharged and would be reporting the issue and getting it resolved immediately. I don't know how many of you realize but 1-3 mbps is $14.95 per month with AT&T for the first year at a discounted rate then jumps up to around $25.00 per month. Their 6 mbps speed is $19.95 per month for the first year at a discounted rate and then jumps up to $33.00 per month. When added up monthly for the discounted year and then every month and year afterwards that is a huge overpayment for services they were not supplying. I was told that Monday I would need to contact AT&T again and get to a person and then request I be transferred to the Retention Department as they are the office that will need to go thru my accounts and figure the difference in amounts paid and amounts actually should have been owed. Then it will be up to them as to how and if they decide to credit any of the difference back for the overpayment. I realize the overpayment is due partly to an overlooked or mistaken reporting error in their system that 6mbps is available here however I believe as a company they should make things right with their customers as it was not our mistake either only our trust of their company and their companies reputation. I hope that you will send out an email or something and let everyone know as I believe we should stand up until AT&T makes things right with their customers and surely no one wants to be paying extra money for services they are not receiving especially in the current economic times. Thank you | |
| Kelli | 3/6/11 |
| Too bad they don't have a 0 stars- AT&T U VERSE SUCKS! I've had nothing but problems for the last 5 plus months, All my stuff freezes and I lose what i have typed up online, if i'm on a call i lose that and have to call them back, and my tv freezes up and i lose a good portion of the show we were watching it'll freeze for seconds up to 4 minutes. They refuse to refund for the months I've paid for full service and only get half A$$ed service. So I refuse to pay them I'm also switching back to Comcast - at least with them I didn't have these problems I maybe paying $5 more but I'm not being charged for HD Channels, or the HD Box, and I get all the movie channels w/out paying Extra for them! you call any of the AT&T numbers and you get a run around and are stuck on the phone for up to 4 hours being run around to get some one to talk to, they Lie, They hang up on you, they're just unprofessional in every sense of the word and then more! Don't EVER USE Their service you'll regret it! I've only had it since April and I regret it! | |
| stefan | 3/6/11 |
| i want to commend your cs rep lynn iglesias at att she is LI036M. she spent two hours helping me set a my voice mail and cell phone the others told me just to dial one. she is the reason why i recommend everyone to att. she is dedicated patient has extreme tech knowledge of your phone for a layman like me. i thought my vm was on all this time. she went over and over to make sure it was professional called my landline and stayed patiently with me. i hope corporate will recognize her fleiss, hard work dedication. thank you Lynn and you made a customer for life. stefan m. continental united international. should i need her help for further more technical advice can i get her or is it just luck?? | |
| Pissed off in Texas | 3/7/11 |
| Nothing but trouble, 2 weeks later and 10hrs on the phone w/ "customer service" 2 trips to the At&T store and all they want to offer me is $30.00 credit towards my bill... That doesnt even pay for the time I had to take off work and the gas it took to get to the store nor the ibuprofen I have had to take because of the headache they give me....even the people @ the At&T store said this was the biggest mess they had ever seen and that I should demand a credit well if I had known all they would offer was $30.00 I would have just spared myself of the aggervation of even calling and being on the phone for an hour..... GURRR | |
| Nancy Lawler | 3/1/11 |
| I am tired of the people that don't know what they are doing with there online orders. They haave no idea of what is going on in there own company and have no idea of where your corporate office is even located. The right hand doesn't know what the left is doing and the people in the middle could care less. When you order a product and told it is being shipped overnight that means overnight not 2 days. I know the rules and they were ordered before 2PM eastern time. You have a system that is broken and needs to be fixed. I am seriousley considering going to another company. This is not the first time this has happened and now that I am due for an upgrade for a phone I'm not sure that I want to even attempt to up grade it. | |
| Rodger Wright | 3/2/11 |
| tech came to my house to install internet service 99.95 for professional installation.plus 24.95 for the internet service. and 24.95 a month for one year thereafter . imagine my surprise when i got a bill for 417.79!!!!!! needless to say i was not at any time informed of ANY ADDITIONAL CHARGES.!!!!!!!!! my attempts to contact at have been next to impossible with all the options press this button for this this button for that VERY FRUSTRATING TO SAY THE LEAST!!!have corporate on the phone as im writing this just got off the phone with att rep. NO RESULTS 'SORRY WE CAN MAKE ARRANGEMENTS FOR YOU TO PAY THIS BILL'. was there response i guess they dont mind deceiving there customers.have a call into my local news station about this waiting for a return call hopefully that will get the desired results in the mean time im going to park my car in front of there store with billboards on it ATT SCAMMED ME !!!!!I WILL GET RESULTS!I AM TIRED OF LARGE CORPORATIONS SCREWING ME! also how can a phone company NOT HAVE A PHONE NUMBER LISTED TO CONTACT THEM! IS THIS DECEPTIVE AS WELL!THEY DONT CARE ENOUGH TO LIST A NUMBER THEY CAN BE REACHED AT FOR COMPLAINTS!YOU WOULD THINK THEY WOULD LIKE TO RESOLVE ISSUES BUT APPARENTLY NOT ALSO SPOKE WITH A REP ALST WEEK AND ASKED TO SPEAK TO A SUPERVISOR THEY WERE BUSY WAS TOLD SUPERVISOR WOULD CALL ME NEEDLESS TO SAY THEY NEVER CALLED ME!!!!!!!!! | |
| | 3/2/11 |
| I called today for problems with what I thought was my AT&T long distance. I was distressed to say the least with ALL the problems I have encountered. I learned today that I have the "old" AT&T long distance bought out by Southwestern Bell. I came very close to closing out my cell service with AT&T as well as my long distance till a very nice individual helped to clarify this misunderstanding. The changes took place back in 1995 apparently. New AT&T, your reputation is at stake. I could not even began to think how many people have been turned away by the 'old' name now operated by Southwestern Bell. I am sure many are confused over this as I was today. Just glad to know the difference. | |
| Anne | 3/3/11 |
| I have had ATT for many years at my business, I have always given them the benefit of doubt when they have made mistakes. For the past year I have requested to speak with a supervisor or manager to resolve my current issues...not a chance! Return calls....never! Resolutions..... not! Only lies, transfering, empowerment of the current employee you are speaking with! I've tried everything to solve my issues... including changing carriers, and forwarding the ATT numbers. All I wanted to do was cancel the DSL service that I've had for 10 years... and I'm told only for a fee and a special form that they will not provide, and then it has to be done on a specific date and only by a specific department.....that of course you cannot call! I've repeatedly requested a copy of the contract and its over 7 years old.... do yourselves a favor and don't sign up with ATT or get out while you are still sane! | |
| Concetta Guyse | 3/3/11 |
| It has been almost a year and I'm still waiting for my ATT/Uverse bill corrections. I HAVE BEEN OVERCHARGED EVERY MONTH SINCE MAY 2010!!!!!!!!!!!!!!!!!!!!!!!! CAN SOMEONE PLEASE GET MY BILL FIXED!!!!!!!!! And if that isn't enough - I made a payment on February 15, 2011 and come home today and my service was DISCONNECTED!!! As soon as this contract expires - - I'M GETTING THE HELL OUT OF AT&T. Enough is enough. What in the Hell does a person have to do to get their bill fixed???? But that doesn't matter - - I made a payment and still was disconnected!!!! AT&T I have had enough and trust me - - I AM SHARING THIS INFORMATION WITH ALL OF MY FRIENDS/RELATIVES/COWORKERS.... My phone number is (for the 10th time) 217/855-3897 | |
| Stephanie L | 2/28/11 |
| The above customers are SO CORRECT. I've been an AT&T customer for 40 yrs+ and fed up. I continually get the run around when calling Customer Service, being transferred from one representative to another, one country to another. Each representative tells me something different. It's always necessary for me to call back to CONFIRM our conversations as they're rarely noted correctly in the records. It took me approx. 4 months of phone calls to change from unlimited calling/400 text messages to unlimited calling/unlimited text messages. It was clarified that the changes were made by the AT&T Rep each time. When my bills came, the change was not reflected and my bills were outrageous. Many of the Reps deserve their positions, they're pleasant and qualified. Many Reps are inept and intolerable. The Supervisors: 50% are willing to work with us and 50% are unwilling to discuss anything, AFTER we have been trying to resolve a problem for a minimum of 30 minutes. We are unable to get satisfaction by reaching a Customer Resolution Dept or Corporate Office, as the Reps and Supervisors refuse to release the numbers regardless of how many times we say we want them. I recently had a Rep Julie(male)Walker(India?), NOT fluent in English, understand my simple problem, after several hours, transfers and discussions with his Supervisor. He said he could resolve my issue and would return my call, in about 2 hrs. When he did, I was on a telephone call. He left a message for me to call him - which we ALL know I cannot do! He left his name, but no number, no ID, and although my local Reps and their Supervisors had the info, they refused to put us in contact with each other! One local Supervisor, Tracey, also said the Rep from India(?) could NOT do what he agreed to do, and she would tell him so! I'm so tired of the arrogance of the AT&T Reps and Supervisors. My Cable Company isn't like this. My Banks aren't like this. My Insurance Companies aren't like this. Is AT&T TRYING to lose customers? Doesn't AT&T Customer Service mean PLEASANT Service to AT&T Customers? There are a LOT of people who would be HAPPY to have the jobs of those miserable employees and not demand the high wages or benefit packages. | |
| Sarah | 3/1/11 |
| I've been waiting on the phone for 3-1/2 hours for customer service to pick up. I have my phone speakers on listening to their horrible music and every now and then man's voice claiming my wait time maybe more than ten minutes. Is this a joke? Even mid-size companies have pretty accurate wait time estimates and number of callers ahead of you. My understanding from doing a little research is that AT&T purposely created their system so people who have complaints about their bill or want to discontinue services will give up trying because the unbearable wait time, thus making them more money. HOW GREEDY AT&T! Just give it a try. Call to add services and you get customer service within a few minutes. Call for anything else, you'll end up in my shoes. Now waiting for 3 hours and 45 minutes! WTF! | |
| Ajit | 2/23/11 |
| AT&T has been drawing money from my buisness account fraudulantly for more than one year they have drawn almost $10000.00 and more from my account. There are several employees of AT&T who are involved in Fraud. They get Bank information and start taking money from banks. Please be careful I am suing them for fraud and cheating. | |
| I hate ATT | 2/24/11 |
| This company is a joke. | |
| rrtmotorsports2 | 2/21/11 |
| The dam person that made the appcenter should had his dam butt kicked and ran off. I realized the appcenter is down more than it is up and there is no number to find out nothing..I have ringback tones and can't even get to them..they don't have a number to talk to anyone important..att sucks.. I bet if u owed a dam bill there would be a no it all calling ya. | |
| Stephanie Castro | 2/22/11 |
| the absolute worst customer service EVER!!! Just morons, all of the employees at AT&T Wireless Customer "Dis"service are just morons!!! Even the managers don't know how to do their jobs correctly. Back in December 2010 I transferred an accout that I had in my name to my Fiance's name, and we were both on the line through a three way call, and we clearly told them that I was an authorized user, duh!!! On 12/20/10 I called to cancel the line because I had had ENOUGH of their "miscommunications" in regards to my bill, and I ran to Verizon to open a new line. So, in January I get the Final Bill that was WRONG, and I called customer "service" to get the bill corrected and the idiot on the phone tells me "well you can pay the full amount now and we will send you a refund, or wait until Feb. when the new bill comes out, and pay the correct amount." Umm...why would I pay you money that i dont owe you, and then wait for you to send me a refund, when you guys can't even get the bill right?!!! ill be 6feet under before i get that refund. So he says "ok, we will send you the updated bill on 02/14/2011 with the credited amount, and you new charges will be due on 02/26/2011. Here we are a month later(02/22/2011) and the bill is still wrong. I called them again, and this time the manager tells me "maam we dont do credits to innactive accounts in this department, you will have to call another number". WHAT?!!! Why was i not told that i had to call another department to correct the account A MONTH AGO?!!! Of course she has no answer. So i call the other department, and this fool tells me "im sorry you are not an authorized user on this account, your fiance has to call and put you on it." HE DID THAT TWO MONTHS AGO!!! AHHHHHH, AT&T is the worst!!!!!!!!!!! | |
| Kelly Jordan | 2/22/11 |
| I have been having an issue with my cell phone bill since 11/21/09 when AT&T said that I upgraded my line. This particular line was for my 13 year old son, who lives in Indiana and I live in Las Vegas. AT&T says that there was an authorized user on my account, yet they couldn't tell me who it was. I have been being charged $65.00 + takes for the last 18 months and AT&T says that I have to pay an early termination fee of $100. This is crazy. They said that since I didn't dispute it within 90 days that it was fradulant activity. Right now I have been on the phone for over an hour and still no resolution, this is my last try to resolve it, then I'm going to court. I have been an AT&T customer for over 15 years and this is their customer service. | |
| debbie | 2/21/11 |
| att is the worst I mean the worst phone and internet company thats out there .. i would advice no one to EVER use att for any kind of service whats so ever ... The company steals your money they bill you for what you dont have .. the managers are ver nasty and rude ... they basically steal your money thats the bottom line ... I never took out long distance with att and every month they bill me for long distance .. i have to call every single month to have them remove charges on my account ... they send a technician out to my house in the back yard to check my dsl line and charge me $80.00 for which they told me that they willonly charge me if they come inside my house ... low and behold here comes a big fat bill from december .. and we are now in february .. for a technician that was in my yard ... I called spoke to a manager and he was very rude and said he will not do any adjustment on my account so i should just deal with it ... he also told me that .. me paying is not his problem or his concern .. so i should just pay what i owe them ... he even told me that even of i speak to someone else he will make sure to note my account that no one credit me anything ... I mean all this was coming from a manager ... i was in shock ... please do not use att for anything i learn the hard way and i hope this goes out to others that they will not end up the way i did with att ... | |
| Winnie Peeler | 2/12/11 |
| Ever since ATT took over Cingular wireless, the customer service has steadily declined. Recently, I bought a new phone. I did not want any plan or feature changes to my account. After activating my phone, I called ATT to make sure everything remained the same on my account. I was assured it was the same. Shortly after, I received a text from ATT saying I had exceeded $50 in charges for texting. It was a surprise to me because I had unlimited family texting. I called ATT again. They said a note was put on my account and that I would have to call to have the charges removed once I got my bill. In the meantime, my next bill had me as having two plans, a $59.99 family plan which I have always had and a $89.99 plan which I never authorized. It took a couple of hours to allegedly get this straightened out. I had to suffer through a representative telling me that he could reverse part of the charges but that he could not reverse a pro-rated portion. It took much convincing but I let him know that there was no way I was paying for pro-rated charges for a plan I never authorized. I also had to suffer through a representative telling me he could not send me an e-mail to confirm what we discussed. He said he did not have the capability to do that. I made sure he knew that I knew he could send an e-mail. He did send one but it did not contain everything we discussed. He assured me my account was straightened out. My most recent bill had the $60 in text charges that neede to be reversed, but it also had my plan switched from $59.99 to $89.99, which I never authorized. To top this off, the plan was put on my spouse's line and the account is in my name! I called yet again!!!! This time I was told I was responsible for pro-rated charges that are on the account after they restored my old plan. I made sure the representative realized that I refuse to pay charges for a plan I never authorized. After much insistence on my part (major understatement!), I was assured my account was straightened out. I got off the phone and discovered that ATT had taken away over 7000 of my rollover minutes!!!! I had to call again! This time I insisted on talking to a supervisor (which I had done in the past but they never let me do so), and I did talk to one. They claim that they will restore my rollover minutes in a few days. I will not know until my next bill if the account is straightened out! My suggestion to anyone reading this is to go to Verizon. We had quite a few problems with ATT when we had my daughter's cell service restored after she finished serving in Iraq. At that time, I experienced many of the problems I experienced with my own account recently. At the time I thought it was extremely ironic that one of the advertisements while you were on hold on the phone was how ATT supports our troops! The truth is actually the opposite. It may be that ATT chooses not to hire people who have common sense and who can think for themselves! | |
| Jerry Fischer | 2/13/11 |
| I think your company is a fraud. I placed an order for wireless in my home business. I received a confirmation number 50948698421. Then a few minutes later I received another email indicating that the order was canceled. It stated some of the information was incorrect. When I called AT&T support I told my story to several different departments. The last person I spoke with told me that AT&T has no reason nor knows of any reason the order was canceled. The total order was for 0.01 cent and I used my credit card. However, I was told this was incorrect and that it cost 39.99. Untrue, if you look at my email and read it, it was accepted at the penny. I think your company made a mistake and it was easier to say it was my fault to keep them from giving me my order. If you have no explanation for why it was rejected. Then it tells me their was fraud involved. In the morning on Monday, I will contact consumer affairs, BBB, and the internet police to have your company investigated. Jerry Fischer Dear Jerry Fischer, Thank you for choosing AT&T. We appreciate your business and take pride in providing you with the Fastest Mobile Broadband Network in America and the best coverage worldwide. Here is a copy of your order summary: Order Number: 50948698421 Order Date: 2011-02-11 08:20:01.911 Type Description Monthly Price One Time Price PACKAGE Dell Inspiron Mini 10 HD Package $0.01 Device Dell Inspiron Mini 10 HD Plan DataConnect 200 MB $35.00 Not Eligible for Mail-In Rebate *Order Total $0.01 * Amount excludes taxes. Applicable sales taxes will be added to this total. You should receive your item(s) within three to five business days. You can track your order online by entering your order number at www.att.com/wirelessorderstatus . (The status may not be available if your order was placed within the past 24 hours.) | |
| Paul | 2/14/11 |
| Overall I would rate AT&T as mediocre, but after dealing with enough reps I have downgraded to poor, piss poor. I talked to a number of people today to get a tn at corporate hq. The response from the supervisor, most likely in Manila, was 'I am not responsible for the information you want'. For God's sake lady, it is a bloody telephone number for your bosses, bosses, boss, not Obama or Justin Bieber. I doubt that the high-level AT&T execs read this, but if you should, get all your shit in one sock & provide real customer service. Yeah, like that will happen. By thw way, the only reason I gave these clowns 2 stars is because the One Star rating is reserved for Time Warner Cable. | |
| Dorothea Nicholson | 2/15/11 |
| What a shame, I am due a credit of an additional $60.00 from DSL / HSI but they will not give it to me. Could someone respond to my inquiry? On 9/22/10 @2:53 Eastern, speaking to Rose, Customer Service at ATT, I contacted att for the consumer advantage package promotion i had received in the mail. Since i had dialup i wanted a higher internet connection, Rose confirmed I would receive this packae, which was to include Hi speed internet service @ $14.95, phone service: unlimited local, long distance at 5 cents a minute at $38.66 a month: totaling with tax $54.00 a month and I made sure i had line backer which is for $7.50. All together my bill should be rouhgly $63.00 a month to include taxes and surges. This plan was to last for 12 months. I was told by Rose, my installation date for internet would be 9/27/10 and the phone service would be switched on 9/23/10. However, after receiving my 1/7/11 bill i discovered my current charges were $102.50. I was charged $38.25 for the phone service plan, $6.35 for long distance, $57.90 for internet services. On 1/20/11, I contacted Att speaking to Robert @ 9:09 A Eastern time, explainig 9/22/10 discussion with Rose, he stated he would credit me for my current bill for $25.00. I did not agree and requested a manager. Mgr was to call me within 24 hours. no call back. I called on 1/24/11, @ 8:30A, spoke to Tanisha, she explained my bill shows $30.00 restore fee, which i was not aware of having an interruption, $57.90 internet svcs, $5.00 a month for long distance, , $7.50 for linebacker, and having a basic phone service; call plus unlimited. I ask that see look for notes of 9/22/10, because that's not what i ordered. I explained 9/22/10 discussion, but she hung up on me at 8:43 A. 8:44A, called back spoke to Robin, in DSL explained all of the above, she told me i was at the wrong office. She transeferred me @ 8:48A, spoke to Stella til 9:10A, explaining the above and 9/22/10 discussion, she confirmed i was under a basic phone package paying$57.90 for hsi / dsl services. @9:24A transferred to Glennis is A/R, explained the above, and that i feel i have been overcharged. She transferred me to Tasha, Customer Service, I explained all of the above, told her the plan I ordered, and the plan i was given stating my bill was too high, and that I have been overcharged for services (phone and internet combined) since 9/23/10. she adjusted my account to the plan I originally requested, and supposingly gave me credits from 9/27/10. She told me after all adjustments now my bill for 1/7/11 is $13.59 and to only send in this amount, therefore, my credits totaled $88.91. I sent in $14.00, instead of $13.59. Today,I receive my 2/7/11 bill, it shows a past due amount of $60.45 and a current balance of $14.10. I called today speaking with Renee, who states my bill is correct, and if i do not pay, my services will be interrupted. I disagreed, because there should not be a past due amount listed on my bill if I paid $14.00 toward the $13.59 and that was all i owed per Tasha. She did confirm, that I had received a credit of $25.00 on 1/20/11 and $5.00 credit on 1/24/11 for the 1/7/11 bill totaling $30.00 and since i made a $14.00 payment I now owe $60.45 from 1/7/11 bill. I ask her to check notes from 1/24/10 from Tasha, she stated, there is a $60.00 credit pending with DSL for their apporval and this should take about 60-days, and to pay $74.55. I disagreed asking for a supervisor. I spoke to Monique, supervisor @ 2:07 P Eastern time, explaining the above, she also, saw a pending credit of $60.00 and told me she would speak to a supervisor from DSL. She placed me on hold, came back stating, DSL gave me a $30.20 credit. I told her I disagree, if that was the case i should not have a balance of $60.45 past due after speaking to all of the above and with all of the adjustments. she stated, either i pay or have services interrupted. She was so adamant, that i requested a supervisor. She stated no supervisor was avaialble. Is this how customers should be treated? I can be reached at 313-452-2329, my home phone number is 313-584-6520 | |
| Tonya | 2/15/11 |
| I have been trying to get my bill corrected since Sept. of 09, I have spoken to 7 "Customer Service Reps" and they all have no real answer as to why my bill isn't correct. They keep saying it takes 3 months to show on the bill. It has been 5 months. I am at my wits end. I will be canceling AT&T tomorrow and signing up with Time Warner. I hope everyone reads this and does the same. | |
| cynthia houston | 2/16/11 |
| I am sooo! discussed with these people. I have sent one letter, two fax to the claims department showing that they recieved payment and yet I can't get credit on my account. I was told that they have to know where the payment went, is that my problem that they lost the check, shouldn't I be given credit for my payment while they solved this matter, since they have the money for payment.This has been going on since 10/07/10 Try to reach home office is a WASTE.They cannot be that hard-up for$56.00. | |
| Monica | 2/16/11 |
| AT&T is no longer a good company to use for your telephone services. It has horrible customer service and very high rates! I think a lot of people feel the same- so I've learned that is why they choose a another company. I after 15 years with AT&T am changing to another carrier. I no longer wish to give them any of my hard earned money for bad service and .... high rates! | |
| Maria from Miami, Florida | 2/16/11 |
| AT & T definitely has the WORST customer service I have encountered every in my life, and I'm 59 years old! | |
| Don Wilson | 2/19/11 |
| We have had AT&T for about a year and no-one can seem to fix the problem of freeze-frame. We have had service techs every week and they all have a different reason that it will not work. Come on AT&T, admit that you have no-one who can repair my service. We have been told that we have a treadmill and this is why it will not work. We unplugged the treadmill. We have been told that we are to close to the pole. I cannot move my house. | |
| Ann Heatherington-Ryan | 2/10/11 |
| Why are people treating this webpage like it is an official AT&T company website?? It is not. There are thousands of webpages just like this one and their motivation to exist is to provide links to services and make money. None of this personally posted information gets to AT&T, people. Just thought you should know. | |
| Eileen O'Malley | 2/2/11 |
| How ironic that getting through to a communications company is so difficult! For the last 7 months, I've tried to get AT&T to debit me electronically, and though I've been reassured by their agents on the phone and in person that everything is straightened out, I keep getting letters from AT&T threatening to cut off my service. SEVEN MONTHS I'VE BEEN TRYING TO PAY MY BILL AND AT&T HAS BEEN UNABLE TO TAKE MY MONEY ELECTRONICALLY. This company must be falling apart. | |
| Eric Jones | 2/3/11 |
| I have been woken up religiously by the automated dialer, even after demanding that I be removed from any & all automatic dialer lists. I also asked not to receive paper billing, six months ago. Yet I still receive it & am still charged the fee for such. Today they are still autodialing me & woke me up yet again. So when I call them back I am met by a rude agent & when I ask her "Is it ok that you wake me up three & four times a week? I work evenings & with heavy machinery. So it's ok that I may lose a hand over this?". To which she replies "Honestly..." I have never dealt with such lousy customer service. At & t is just another example of corporate america worshiping the almighty dollar. At & t is a terrible company, with terrible practices, terrible standards, terrible customer service....STAY AWAY & DO NOT USE | |
| Jeremy & Brooklyn Howe | 2/3/11 |
| My wife and I just started a cell phone plan with AT&T and its already not working out for us. Originally we were told that we could switch an existing AT&T number from another plan to my wife and I's new cell phone plan and the agent confirmed that this would be fine. He gave my wife a new cell number until her father confirmed that it was okay for my wife to take that number from his plan to ours. We weren't told this once, but several times. By the agent that started our new service and even reassured by an AT&T representative over the phone. She said as long as we did this within our first 30 days of service that we could transfer the existing AT&T number to our new account free of charge. The guy that started our plan told us the same thing. My wife(well within our first 30 days)went to the local AT&T office>(2900 E. Texas St. Bossier City, La. 71111 318-742-8171) to correct this problem and they told us that we would have to keep the line we have been trying to transfer to our new service as a third line now! WHAT THE HELL ARE WE GOING TO DO WITH THREE PHONES ! Its a good thing that I was at work when this happened. I don't care if I myself have to get a lawyer to fix this problem ,but we were promised that this wouldn't be a problem. I am asking AT&T Corporate Office to please help with this serious problem and lets resolve this. I will be in touch first thing tomorrow morning and how ever many times after that until this is fixed ! ANYONE with the same or a similar problem with this company feel free to contact me at JJHowe77@yahoo.com . | |
| Judith | 2/4/11 |
| So AT&T is not willing to do anything to keep their existing customer from going to Verizon. I was told by Ms.Howell that they are not willing to bring back the original data plan for the IPHONE 2G. They are also not commenting on the fact that Verizon has a much better data plan than they do. In other words we don't care if you go, I take they already made enough money from us. Thanks for making my decision easy.....Verizon here I come | |
| | 2/6/11 |
| AT&T ....... Try to disconnect a telephone and this is what you get......... I had the same experience. as Pamela Webber (below) ...... I canceled Service on 9-10-2010 both via phone and online... They even sent me an email saying that they got my request that I made in their online website giving them the amount of the last bill I paid, the account number, the telephone number, and a lot of other stuff to identify me and they are still sending increasing payment with penalty bills 5 months later that gets forwarded to me at new address. I doubt that they will ever send me the refund for the overpayment of the disconnected service. I only used it for 7 days of the month I paid ahead for. They owe me for 3 weeks and yet won't pay............ Is this another example of American Greed? Joan Sheldon, CA Pamela Weber 4/14/10 I have been trying since February to get a refund from At&t. I had dial-up service and cancelled it when I moved in November of 09. I paid the final bill in January or 2010 but received another bill in February of 2010 and noticed on the bill you had been still charging me for my dial up service of $15.95. I called 2/2/10 and was told yes, we overcharged you here's a confimation #209700613. I called again on 3/10/10 to check on the status of the refund and was told yes it's in the system but takes 4 - 8 weeks before it is mailed out. I called again today to check on it and after being tranferred to 4 different people, on the phone for 41 minutes and told that the records don't match up with the info I gave them I would have to fax them a utility bill, a copy of my drivers license to the Memeber Verification Dept. What is all of this about???? My husband and I had been customer's of AT&T for 42 years and now when you owe me you don't want to pay me what is owed me???? Please help! The account is in my husband's name (Timothy K Weber) and I look forward from hearing from you real soon or I have not choice but to contact the Tribune newspaper and a local televison show. Sincerely, Pam Weber | |
| Dr. Al Brodbent | 2/8/11 |
| 870-697-2297 Have made 11 attempts to make changes to my service. The new trick that is used is when they decide not to deal with you they dump you back in to the beginning que. The service has gradually gotten worse over the last 10 years and no sign of improvement. | |
| Sandy | 2/8/11 |
| My family has supported AT&T for many years,you would think their service department could handle a simple phone call.I just spent 4hrs. until I got Abraham[God bless you,Abraham.]Thanks for working with me.I wonder if the President of the United States would get the same treatment I got today? Service?????The Costumers are fed up with this kind of company.NEXT..............A TRUE OUT SOURCE CORPORATION ! Wake UP!!!!! | |
| James Ross | 2/8/11 |
| I have been trying to get hooked up for home phone service as well as DSL. I placed the order(n985902) on 12-22-10. The first tec came out 12-29-10. He found cable problems that required someone else to repair. On 1-14-11 I called to see what was going on and was told the cable was repaired & a tec was scheduled to come hook me up on 1-17-11. No one showed up! When I called again I was told the cable had not been repaired & they call me when it was repaired. On 2-2-11 I called again, and was told again that the cable was repaired. A tec was scheduled to come out on 2-7-11. No one showed up! I called again today 2-8-11 and was told the cable has not been repaired. What the HELL is going on! Please call me 409-502-0740. | |
| Bryan Turner | 2/8/11 |
| To whom it May Concern… I have been a customer, patronizing AT&T for well over a decade with multiple lines, and I am completely disgusted by the way this company has turned out. I myself plan on ripping all of my services and all of my families’ services from AT&T. For a company that strives to be the best in customer service and with such competition out now you would think they would be doing anything to keep their long time customers or any customers for that matter, I personally have tried and tried and tried and spent over two weeks on the phone with multiple customer service reps and managers galore trying to get an issue resolved and to no avail. We feel that your store reps misled us and we feel that AT&T needs to pay for this. We feel that if you are going to take away something you need to at least train your representatives to have enough knowledge to give us the correct information for what we are trying to-do. Its not like I’m asking you to give me free service or it’s not like I’m trying to scam the company. I’m actually asking them to increase my bill and make me pay more for the services I requesting and yet again to no avail nothing has been done, I have been hung up on numerous times, I have been placed on endless holds more times then I can count, and I don't feel that me being a long time customer or that any customer should be treated like that. I have never missed a payment on my bill never complained for any credits or anything when your service towers went down or anything… We are the ones who are making your company the success that it is today, by always giving positive feedback and always sharing our good experiences with your company. I’m sure my family and other people out there believe AT&T was the leader in technologies and probably one of the best service providers out there, the company has set such a high threshold and strive to be one of the best yet you are not upholding your end of the bargain lately… Our feedback as consumers has gone from good to bad to worse and our customer experience has gone from wonderful to bad to ever worse… I don’t feel that it should have to come down to me posting on internet blogs or that it should come down to me having to send letters to try and make me a happy customer. I am giving you all the revenue generating opportunities you want along with other people and your reps deny us telling us they cant do it because of some company policy that was conveniently just put in place. I think that’s nonsense and I would think that given the hard times America is in right now you would be wanting to do anything to better assist your customers and to make them happy to be AT&T consumers. Since apparently AT&T does not have a strong customer focus anymore my family and I feel that it might be time to move on to another company. Maybe later on down the road once AT&T figures out how they might want to restructure their company and focus more on their customers instead of the money we might consider coming back. Until that time comes we wont have anything to-do with AT&T and their services. Now that I have let you know how I feel I want you know how you feel, I want to know how you plan to fix your company and try to keep as many customers as you can? I know we are not the only ones who are writing to your company and you would think with the amount of bad feedback you’re getting you would want to deal with these situations to help get your company back in god standing with your customers. My family and I are completely disgusted with your company and we will be sharing these horrible experiences with everyone that we can to help spread the word out there about the horrible service received from your company. I would like to get a response to this but given the response rate of your reps/management staff I don’t count on it. We would like to thank AT&T for being our service provider for the last decade and longer but its no longer worth the time the hassle or even the money we pay to be treated like this. Sincerely, You’re old customer | |
| FORMER ATT CUSTOMER | 2/9/11 |
| Trying to help my elderly neighbor who is 83 yrs old and has been without phone service since mon 02/07/11. Trying to speak to a live person to reschedule her service sooner was absolutely a NIGHTMARE. Mr CEO of ATT you may want to try going on that show UNDERCOVER BOSS. You obviously SACRIFRICED customer service to save $$$ and went AUTOMATED. Good old "CORPORATE AMERICA" save money & give less than adequate service. I feel for the "one" customer service person you have working, that person unfortunately has to take the brunt all the THOUSANDS of ANGRY/FRUSTRATED calls due to your GREED. That one person you have working deserves not only a raise, but a BONUS. To all your currect AT&T customers, you may want to switch to OPTIMUM, you actually speak to a HUMAN when calling their customer service. | |
| tina | 2/9/11 |
| Hello, I am not a ATT customer and I would not be. My parents are and have been for years. I am in the middle of their account because ATT keeps giving mom the run-around. Her bill has been screwed up for months and nobody can seem to get it straightened out. I just got off the phone and I was telling the "supervisor" where figures were at on the bill ie:page numbers, etc.. Then I decided to ask for the corporate number and she told me they don't have one. This company sucks. I wish she would switch to Verizon with the rest of my family. T-mobile is even better than this, and I wouldn't have them for a minute. Just wanted to share my opinion with others that understand. | |
| Jeff | 2/9/11 |
| Worst service ever. Not only do you have the privilege to wait on hold for the longest time, but I tried to switch my long distance to them. It took a while..nothing happened. Then I call and ask for an update. They said there was an error from the 3rd party confirmation. So we would have to do it again. My question - when was someone going to call me to do this? It just happens because I happen to call? My question - what if i never called? Answer - well then you wouldn't have long distance service. Good answer AT&T.... | |
| Penny Bloom | 2/1/11 |
| I have been trying to reach Leighton Carroll, VP & GM - Acquired Markets at AT&T. We are part of the unlucky Verizon customers that were dumped into a corner for 2 years after they bought Alltel. We have now been sold to AT&T, I have been trying to get some answers to questions since 12/28/10 and it is now 2/1/11. I can see that customer service is not a priority at AT&T. Does anyone know how to get someone from AT&T Corp. office to give a crap about their customers. I guess I should have paid more attention to the article in the Grand Rapids Press about the poor service given by AT&T wireless. | |
| a womens touch | 2/1/11 |
| i have worked with corporate office for awhile now and i know how they work. i had a issue and had it fix within two hours with a check on the way. i know many of you dont want to hear this but if you want something done you must stay calm and tell them what you want done and how they can fix it for you. i use to do the whole i want to speak to someone else and that just gets you put in a three ring circle with no good out come. what i did was told them want i wanted done how they were going to fix it for me and then told them what they were going to do ontop if it to make me happy and if they were not able to that i need the corporate office numbers and if i had to find it myself which i would that everyones names i had talk too i would make sure their names be said and i would not stop till its fixes the way i see it fit. i never rised my voice not once and i had the issue fix right away with a 50 dollar check sent to me for incovenceing me of my time. Trust me the CEO's have more imporant things to do than deal with a unhappy customer so when a CEO does have to deal with one jobs will be lost and customer service workers know this. Good luck to everyone. | |
| Ashley | 2/1/11 |
| I have been having problems with At&t for the last 6-7 months. I have had to call them every month for one reason or another. Every time I ask for a manager the associates hang up in my face and I can not understand how can a company of this mangnitude not have any ethics because I know that they train their employees to do this. I WILL NOT STAND FOR THIS AND I WILL BE CONTACTING THE BETTER BUSINESS BUREAU!!!!!! AND EVERYONE NEEDS TO GET TOGETHER AND SUE THE MESS OUT OF THEM!!! | |
| Jeanie Wolke | 2/1/11 |
| I spent over 2 hrs today and spoke with a minimum of 10 people trying to talk to a person about stopping my e-mail account at the end of the next billing cycle and finding the total of my final bill. I got 4 different phone numbers to "try." It still is not settled, as I was unable to talk to any person who could handle my request. I kept getting transferred to another department and then another department, because apparently my account is "special." I have only an e-mail account now (had internet and phone for 4 years). I was even told when he asked for the last 4 of my SS number they didn't match what was on the account. Figure that one out. I gave most of them my account number; shortly after that, I was transferred to another department. When I moved from Kansas to Washington, I made arrangements w/AT&T to be able to keep my e-mail account (at a price). They were ready and willing to help me then. Two of the people I talked to offered to stay on the line with me until I could talk to someone--NOT. I got a busy signal on one of them right after I was transferred. Their "I'm Sorry" is total lip service as far as I am concerned--they were not interested in helping me--unless it was to help me get out of their hair. This is absolutely ridiculous! How quick do you think they will be when my account is a month overdue--won't have a shortage of people to talk to then, huh? While I'm on a roll--why should I have to punch #1 to continue in english? | |
| Lisa | 1/30/11 |
| ATT sure does not want to be contacted by unhappy customers. There are so many layers of separation between the customer and true service folks. We can only reach phone banks--even after months of problems and 20 days without DSL service. I guess the funny thing is that as I write this I am beginning to realize that I am the foolish one. I am holding on to this relationship long after ATT has given every sign that it is over. | |
| BELINDA MEIER | 1/30/11 |
| AT&T SUCKS!!! AND SO DOES YOUR WEBSITE!!! WE HAVE CONTACTED YOU TIME AND AGAIN TO FIX THE TOWERS IN OUR AREAS. WE ONLY HAVE OUR CELL PHONES AND WIRELESS AIRCARD ROUTER AT OUR HOUSE IN SODUS, MI ALL THROUGH AT&T. WHAT DO I HAVE TO DO TO GET ON THE INTERNET, GO TO THE LOCAL LIBRRY UNHOOKING ALL THE CONECCTIONS TO MY LAPTOP, GETTING IN THE CAR, DRIVING OVER, PAY MY BILLS, ETC. THEN DRIVE HOME AND RECONNECT MY COMPUTER. OUR CELL PHONES ARE ALMOST USELESS. TO GET 2 BARS WE HAVE TO GET OUR COATS HATS AND GLOVES ON TO GO OUTSIDE IN THE 10 DEGREE SNOWY WEATHER TO TALK TO ANYONE ON OUR PHONES. IT'S NOT JUST OUR EXACT LOCATION EITHER. I DROVE 2 MILES EAST AND WEST AND DIDN'T GET MORE THAN 2 BARS. VERIZON IS LOOKING BETTER AND BETTER! THE SAD NEWS IS: OUR CONNECTIONS WERE GREAT 4-6 WEEKS AGO. FULL BARS ANYWHERE IN OUR HOUSE AND INTERNET CONNECTION WAS GREAT. | |
| Randall Scott Redman | 1/30/11 |
| Corporate Marketing Office - I'm sending this as a request for myself as I enjoy U-Verse Service in Fond du Lac, WI when I have had it. However, since I'm in a apartment complex I'm wondering if you are going to ever be allowed to bring your TV, Internet and Phone altogether. My address is 653 W Arndt St Apt 211 Fond du Lac, WI. Thank You for being a good company to deal with. The one thing the apartment won't allow is Dish Satellites. There are two telephone jacks in my apartment and like I said before when I lived with my parents I had U-Verse paying for it on my own and really liked U-Verse a lot. Right now, I only have Charter for TV & Internet. I'm patiently waiting in the meantime for some resolution. | |
| candace popovits | 1/30/11 |
| I recently had to switch from alltel to at&t because they bought alltel out. i agreed to try at&t out not knowing that i only had 30 days to try this new phone out.i tried to keep the phone but not liking the service.i can not make a telephone without the phone saying emergency calls only.i tried to keep these phones as long as i could.i hate the service and it's hard to have a phone when you can't even dial out when you want to.i was unable to communicate with anyone on the phone to explain what was happening and do away with my phones.how can they make me keep a phone when i never signed a contract with at&t. yes i did sign one with alltel but not at&t.all i want from at&t is to do away with my contract....it's horrible to say this but at&t has horrible service and i never had a problem with any other companies!!!!! | |
| JWallace | 1/31/11 |
| I switched from Charter Communications in St Louis Nov 10th. I ordered a bundled package of U-Verse, cable tv, and home telephone (I already had AT&T cell phone). Within a week or so I got Direct TV connected. LAST MONDAY I finally got a phone to work in my house. I still do not have internet. SINCE NOVEMBER. So today what do I get? An e-mail from AT&T saying my current bill is $392.20! I switched to AT&T because I was quoted a package total of less than $70, and my bill averaged $120 at Charter. I have been paying Direct TV, since I have used their service since the end of November. Today yet another serviceman is supposed to come to my house. Of course, we have an ice storm with several feet of snow forecast. Chances he'll show up? Slim! | |
| Jackie White | 1/19/11 |
Ive Been with At&T for 19 years you think that would account for something BULL!!! They asked me to try U Verse that was the worse decision Ive made in life. I work from Home. I can't recieve my Faxes. on the phone with techs, customer Service for Hours. Tech comes out he can't fix it either. mean while my bussiness is down now. I say switch me back to my old plan so my business could work they tell me I have to pay my bill first. 19 years. they can go to hell I'm going back to Directv first and then I will get Vonage, Comcast I dont care At&T has lost its Salt for the people who support them. They dont have a Corporate number. They didnt care that this is for my business. A Supervisor made the billing decision.I remeber that commercial Come On Back Home!!! CRAP. I wonder if they are gonna pay my employee and my bills for this down time. | |
| Steven Dloogoff | 1/19/11 |
| AT&T has the worst customer service in America (even worse the Best Buy if that's possible) I transfered from AT&T Fast Access to U-Verse - and because their crack legal department has created seperate companies, they cannot get their billing correct. They have turned a 25 year customer over to a collection agency for $47.95 which I have proof that I do not owe and have proof they actually owe me $199.83. They have REFUSED to send me a letter clearing up this mess, even though they acknowledge I'm correct. Very happy that Verizon now has Iphone service, because I plan to transfer ALL of my accounts. If I had the time, I would take them to Small Claims Court. I guarantee that there is no one in the AT&T Corporation that will read this or reply to me. | |
| Robby Rodis | 1/19/11 |
| Amazing reading all of these complaints, and we thought we were alone!! I will also be filing a complaint with the Alabama Attorney General's Office as well as the FCC for what appears to be a very gutsy scam involving false advertisement to milk customers. At first I thought they focused on areas of service that offer little competition, but I'm now finding out the scam is much more widespread. I'm submitting my paperwork and filing a report this week. Shame shame on this fraudulent and greedy company. | |
| Mary Burnett | 1/20/11 |
| Someone has set up a false account using my email address and I keep getting email stating: Your online bill is ready to be viewed Dear Valued Customer, A new AT&T bill for your account number ending in 3384 is ready. For your convenience, your bill amount and due date are listed below. This includes charges and payments through your statement date. Any payments received after that are not included. Bill Amount Due Date $176.47 02/10/2011 You will normally receive your paper bill within seven days of this email. Log in to AT&T to view and pay your bill. Thank you, AT&T Online Services www.att.com Paperless Billing Go green and reduce clutter with online billing. Sign up now Automatic Payments Save time and pay your monthly bill automatically! Sign up now I have called and reported it to no avail!!! NO ONE SEEMS TO KNOW WHO IS SUPPOSED TO BE HANDLING THIS FRAUDULENT ACCOUNT!!! | |
| Kelly | 1/21/11 |
| Our company was sent a bill for Operator assisted calls to the tune of 1200.00. We did not make these calls and ATT and Frontier both admitted that the goof happened when Verizon switched to Frontier. ATT told us we would not have to pay the bill and not to worry about it. I have called twice a month for 6 months and have been assured that we would not have to pay and today I get a bill from a collection agency. Can you believe that!!!!!!!!!!!! Now ATT tells me that when I call the customer service reps and they tell me they are doing something that they really can't do anything but put in a request. So why don't they tell you that to begin with. Like, Hi this is so and so with ATT and I really can't do anything but listen to you talk. If I tell you I will take care of something that is a big fat lie because all I can do is request that and hope someone in another office in another state or country does something about it. | |
| | 1/21/11 |
| I called to set up internet service the first time they sent them to the wrong address so it did not get connected. I called them to get another person of course who has to reset up my whole account over again. I was promised that my first bill would be credited which it was not. Mind you this took 2 months to even get set up to begin with. I called and asked why i did not see the credit and was told there is no notes on your account and i can not give you that credit. I was so pissed they always say they will do something but will not.(note alwaya get the name of the person you spoke with and there employee number or you will not get any thing from at@t this is the worse company i have ever had to deal with. Everyone if your thinking about using at@t do not it is not worth the proglems you will have. | |
| dakota werner | 1/23/11 |
| my mom is 84 years old .....i want you to listen to what i have to say ....mom had a phone co in the past called bell phone co ...back then they were a proud co that really cared about treating there costomers right ...they changed to AT&T several years ago ...mom and dad had that phone service for many years . she never owned a cel phone before .... just before new years she said ....look at this letter at&t gave me ....it said im a great customer for many years and they are giving me a cel phone free.........................................i said now mom ...nothing is free ....dont listen to them its a scam . she said no i get a free phone ...im thinking ok im not able to stop her .....she got the phone ....and she got her bill 220 bucks ......ok mom now did you know it wa all a scam ?? she said yes ... but they said you have a few weeks to see if you like it my sister said ..........it was right before new years and the day was on that weekend ,,mom said to the at%t person ...they were closed on new years ...i couldnt go there ... mom said ,...they were closed .......they said oh well we can give you a lesser package ......you know it makes me sad these days to see how companys treat people ...esp older people , is this the world we became ? what happend to the america we have known ? moms husband my dad was a world war 2 vet for this country for the reason of freedom and to be the greatest country in the world ...after all america saved the world ...so why are they treating the wife of an amercan vet this way ? i guess its the way of the times .....just like a patient said to me yesterday crying ...they are kicking me out..i sat down beside her and said ...im sorry this is happining to you ...and i thought ...hummm there was a guy who was in his 40's ....no insurance just a broken ankle ..he stayed 3 weeks or more ...yep GOD IS GREAT BEER IS GOOD PEOPLE ARE CRAZY | |
| Theresa Soto | 1/24/11 |
| Well looking at all these comments I relize am wasting my time putting this comment up because nothing will bbe done for my issue am having with at&t cause i can relate with everyone whos having an issue ive been fighting for two weeks to get my internet service turned back on cause we feel though tough times and fell behind on our bills but i came up with $215.00 to turn it back on then they told me i needed a hundred for a new modem then after a week of waiting for service and it was not turned on they said ohhhh because you need to put a fifty dollar deposit done witch no one even mention to me which put my service 3 days and insured me it would b turned on friday by 8 oof course it wasnt and what do u know i call our office hours are closed so i called to day and once again i hear sorry for human error but we never registered your internet so you have to wait till wen. so now its been to weeeks since ive tried to turn on my service 5 phone calls later and each of them lasting over 3 hours and what do i have in return a home phone i dont use but have to have so i can have internet thanks for a hole lotta nothing | |
| Mary Maiorano | 1/24/11 |
| AT & T Should not sponsor The Glenn Beck Show on Fox News. He is encouraging violence. He is mean spirited. | |
| ripped off by AT&T | 1/27/11 |
| Great it said this site doesn't go to their corp. office, no big suprise there. Have been trying since last Aug. to get replacement phone for one that never worked that I ordered from ATT, they send me PARTS, I HAVE BEEN TO 3 STORE , 8 ON LINE PEOPLE , AND I DON'T KNOW HOW MANY PEOPLE BY PHONE. I must upgrade and sign new contract WTF. why would I do that they don't back what I have now, I have been with them for 10 years, they could give a crap, one of the blow hards said well you must have abused it or got it wet ? ahhh no , it's a piece of poop that never worked from the get go. she put it in the notes it got wet, so now major problems, I had it inspected by ONE OF THERE PEOPLE (MANAGER) AT THEIR CORP STORE. he said no abuse to phone or water damage , agreed the phone was a piece of poop, but you must up grade,,WTF, they want your money, get you in a contract and don't back either one ,,,never use ATT , they are a major FAIL ! | |
| Melissa S | 1/25/11 |
| I am an AT&T customer who referred my parents to your office for internet, phone and cable service. Your staff came to their house, cut their phone lines and said they would be back the next day to reconnect them and put a new box in to begin service. Your staff did not return and when my mother called you kept her on the phone for one hour and hung up on her. When she finally reached someone, she was told the ticket was closed and the work completed. This was false and she has not had any phone or internet for the last two days. When my mom re-opened the ticket, she was told it would take two more days to get someone to return to their home. That is an estimated 4 days without phone or internet. I am so embarrassed that I referred my family to AT&T. Your lack of service has infuriated my parents. My Grandmother was also going to change to AT&T cable, internet and phone. I do not believe that you will be retaining my Grandmother as a new client after what you have done to her daughter. I will be sending this information to your head quarters and the Better Business Bureau. I have the badge ids of the staff involved in cutting my parent's phone lines and leaving them. I hope you educate you staff that this failure to provide adequate service is unacceptable. | |
| Valerie Lawrence | 1/25/11 |
| I have been try to get my u-verse installed for 3 weeks, I have been lied to, like today that a technician will come out,and no calls or shows up, been lord to about repairs done to my outside line, this is really the worst experience me and my husband been though with any business, someone needs learn how to treat a customer because I'm pissed | |
| R. Fox | 1/25/11 |
| It is very clear that AT&T does not care about the customs and the services is awful. It appears that if you call about a problem, if you speak with one person it appears that you are transfered to fifty and given nothing but a bunch of lies. I have been trying to get my service back from U-verse(Big mistake to try this service) since 1/4/11. Here it is 1/25/11 still have not got my service on(home phone & internet). It's the worse I ever seen. They have so many hidden surprise to throw at you. It appears that AT&T do not cares that they are causing customes the problems they are, or the position they are putting the customers in. | |
| Franklin Pierce | 1/26/11 |
| File a complaint with FTC, the BEtter Business Bureau Also you might want to give William A Blase Jr 6606 Lakehurst Ave Dallas, TX 75230-5204 (214) 691-9977 (Age: 50-54 Associated people: Kimberly L Blase) OR Ronald E Spears 1609 Long Prairie Ct Allen, TX 75002-8381 (Age: 55-59 Associated people: Debra A Spears) a phone call personally to see if they can get the local repair services off square 1 | |
| Natalie Scott | 1/12/11 |
| My household has had AT&T U-verse for 2years. In that time we have had freezing on the tv, then it corrects itself but has No sound. In order to get the sound back, we have to rewind the television. The recorded television stops in the middle of the recording and says that the recording can't be played! Then we have to exit to live tv and wait ten minutes for the recordings to load up then select what we were watching, and fast forward to where it stopped! We pay for ATT broadband and three receivers and we are Sick of the poor quality! We have had to have a Tech Service in 2009, July 13, July 16, July 23, Sept. 24, Dec. 13! In 2010, Aug 20, Aug 23. They have replaced all 3 receivers, modem, rewiring! We had to call to have phone Tech help on July 12, July 26, Sept 13, Sept 22, Dec 16 in 2009. In 2010 Aug 27, Sept 28, Dec 20. That is a Rediculous amount of calls and home visits! And here I am again waiting for another Tech! Its January 12, 2011 at 7pm the tech literally drove past our house and I had to call Att for them to call the driveby tech and he's still Not here! You guys have never even taken off the $ charged for the service not working! | |
| Raul A, Wilshire Sr. | 1/13/11 |
| To whom it may concern, I am a civilian working for the Department of the Army, here in Fort Sam Houston. I am a supply technician for the Army Medical Department Center & School. My major duties is ordering anything the soldiers need to fulfill their mission, from admin supplies, medical supplies and equipment, services, etc. My issue is one dealing with the payment of wireless accounts for the civilians/soldiers. I utilized the automated system for the convenience, but it is hardly a convenience. Everything works fine until the system gives me the confirmation number of payment. The computer voice prompt is way, way, way too fast; I find myself having to call the customer representative to receive the number which defeats the purpose of using the automated prompt system. I ask the rep how can I complain or talk to someone about this, he/she states the only thing they could do is the annotate it on my account...this is unacceptable. Does anyone have an answer for this problem??? My number is 210-221-6449, thank you. | |
| Grace Olds | 1/15/11 |
| Had a name cnange becasue of a death in the family, they told me that I would have to turn off the DSL in the other name turn it back on in my name. They said they would turn off the DSl, which they did and I was to call back in in a few days and they would make an order to turn it back on. Well guess what no DSL this has been what I do everyday. Call ATT and they say they will turn it on tomorrow after 4:30 everyday I try and see if the DSL is up no can do. I call again and they say well it will be a week, I wait a week and nothing. Finally I get a call saying they are going to turn it on tomorrow try after 4:30, guess what no DSL, What is a person to do to get their DSL back, and only because I changed my account name. I have been with ATT for years, but I wished I could find a new company that told the truth, they lie everytime they come on the line, with their surgary and helpful lines, that go no where, if anyone could help I sour would like to know waht to dol. | |
| Frank | 1/1/11 |
| My advise to ANYONE thinking about having AT&T as a wireless provider. DON'T DO IT.... Thier customer service has a bunch of lying morons working for them. They can't even keep thier stories straight. I've been trying to get a payment they took without my approval back for over a month. After too many LIES too count I still haven't gotten it back . That did refund it back to a non-existent account what a bunch of morons. Never will they get a red cent from me!!!! | |
| John | 1/3/11 |
| We have been billed for three different accts that your reps created so they could get a commission. we never got it fixed I am calling the FCC the BBB. I don't know how you sleep at night! All we get are promises and bills. | |
| Alexandra Jeffries | 1/5/11 |
| Hello. My wireless phone number was disconnected today rudely by the so called last associate understanding not underneath it all with no understanding same like the others. She did say I had a 23.00 credit plus the all too bragged about disconnection fee of 130.00. Please do review my account which number was 910-599-3083. I can fax and email any bill payment proof which I have. My last payment was mailed in for 83.00 on December 9 2010. All I had asked them was to straighten the mistake out for billing me an additional 51.00. Then when I asked the young man to examine the last bill which stated my payments of the receipts I have, he smarted off saying I was billed the new, 104.00 usage fee for changing plans. The statements month in advance, disconnection fee all was rudely stated to me the 6 times I called in the past 7 months going on. My payments were on time but in October over their mistakes. I also feel I was harrassed if not ruined to my job by some of the AT & T associates who started a scheme with my life that had been investigation over missing money, million dollar ideas stolen, trespassing on my units, job abuse all this. I did tolerate your employees but I fussed at them non profance or verbally abusive, however it is a misdeamenor committed on me by any company to wrongfully bill me. It is a crime, my life and my finances only owe others based upon the true amount. Please do investigate the bill and correct the mistakes that I was billed for. I asked today to cut off the phone and pay in two payments the 85.00 and then I will come in to make the last amount or mail it in. I am very upset that I had to get upset over my bills which were paid ahead of time. I value AT & T where we all value life. However I had people trying to devalue my life as a cruel joke that landed me 5 months unemployed, missing money, hatred games to my home and property all this supposeldy undetected but my number sticking out as who covers up what else is happening to others for all I know. So it is safer for me to use a prepaid phone where I make only a few calls per month. I will not call you company reps again. I will go straight to headquarters and fax my bill and show that it is paid. I want no more abusive treatment. I do have AT& T internet happily minus the glitches I have expressed. I know people go crazy over bills but I am not for creating this hysteria it is wrongful and evil in my view. What I owe I pay. Sorry this did not work out but I now live in a new city and already there is whispering going on over my job and home that hurts me. So my phone for emergency use, some sells part time, job reference can be any prepaid deal where I am careful. I did want the option to be a said person that explores with technology but there are plans that destroy this over lack of will. It is an ongoing problem that I have been stalked over, I did report to the law some. I was 90 percent of the time nice to your people. I do not ask that the law need to know a bad side of me or anyone as a potential crime. For this to happen where I am nice person and good to others it is something else "no good" I get mad but as for even. I cannot pay for this in an important phone company like AT &T which is not an accomplice. I am good person and do not pick on others. Sincerely, Alexandra Jeffries 505 D Homeland Ave Greensboro NC 27401 | |
| CAROL VITOVSKY | 1/6/11 |
| I WISH THERE WAS A "0" FOR RATING BECAUSE AT&T'S RATING IS "OFF THE CHARTS" AT THE VERY BOTTOM OF THE BARREL. I AM SO GLAD THAT I AM FINALLY RID OF AT&T -- THE HUGE CONGLOMERATE THAT FOR MORE THAN A CENTURY HAS BEEN MONOPOLIZING AND CORNERING THE LARGE MAJORITY OF THE OPEN COMMUNICATIONS MARKET -- WHO IS STILL "FLOUNDERING" AROUND WITH CUSTOMER SERVICE AND IMPORTANT NEEDS OF THE CONSUMER. AFTER BEING A LOYAL CUSTOMER OF GTE/VERIZON FOR ALL OF MY ADULT LIFE (40 YRS.), ALL I'VE HAD FOR THE LAST THREE YEARS WITH AT&T IS PROBLEMS. I HAVE HAD TO PUT UP WITH A SORRY LANDLINE WHICH IS JUST 20 MILES OUTSIDE OF THE SERVICE AREA (WITHIN EASY COMMUTE TO DALLAS). THEY ARE "TOO BIG" TO EXTEND THEIR SERVICE AREA FOR HIGH-SPEED DSL, LOW-COST SERVICE PLANS, LISTENING TO CONSUMERS OR EVEN CONSIDERING THE RIDICULOUS 10-PAGE, TWO-SIDED, DOUBLE-COLUMNED, CONFUSING MESS OF WHAT IS SUPPOSED TO BE A BILLING STATEMENT. OF COURSE, WE ALL KNOW THEY ARE STRUGGLING TO MAKE A PROFIT -- AT THE EXPENSE AND DISGUSTMENT OF THE PEOPLE WHO ARE "LOCKED IN" TO AT&T. I HAVE ALSO BEEN VERY DISAPPOINTED WITH THE AT&T "GO PHONE" WHICH I THOUGHT WOULD BE A PRACTICAL AND LOW-COST CELL PHONE FOR ONLY EMERGENCY AND CONTACT WITH MY 87-YR. OLD MOTHER AT MY HOME. ANOTHER BIG RIPOFF TO SAY THE LEAST. I HAVE NOW REPLACED MY AT&T LANDLINE AND CELL PHONE FOR ONE CELL PHONE SERVICE THAT WILL SERVE BOTH OF MY NEEDS FOR LESS THAN $30 MO. - AND THE GREAT NOKIA PHONE WITH ALL CALLING FEATURES, MUSIC PLAYER, CAMERA, ETC. WAS A NOMINAL COST OF $20. GOOD LUCK, AT&T, IT WON'T BE VERY LONG NOW BEFORE YOUR INEVITABLE DEMISE -- SOMETIMES "TOO BIG" IS THE FALL OF MANY LONG-GONE EMPIRES...... | |
| William and Cheri Bush | 1/6/11 |
| Just to start off with, you need negative numbers to be rated, you do not deserve any positive numbers, your customer service is THE WORST in the business. We bought cell phones with insurance. My husbands cell phone was defective from the start. He has been to the Rogers, AR West Walnut office on several occassions, waited his entire lunch hour and had to leave, as his lunch hour was over, because no one helped him. NO WAY! There are attorneys and TV stations willing to put your poor customer service to test. We were never told there was a $50 replacement charge, or we would never have paid for your insurance. We were sold phones that will not sync with our bluetooth on our auto, even though they assured us it would, then his phone has been defective from the start. We will not tolerate or put up with your ABSOLUTELY LOUSY CUSTOMER SERVICE. We will contact a TV Station and an attorney and get our problem solved and NEVER use you again! 479-330-1288 | |
| Rosita Padilla | 1/6/11 |
| I too have been an AT&T customer for over twenty years...I have two different accounts for internet service and my landline. My landline is out and so is my son's internet and phone and so except for my cell phone...we are out of service. I have called several times and been on the phone a total of 9 hours...I was told 3 days ago that a representative would contact me and I am still waiting. My father is 80 years old and needs the landline to call me. He was operated for colon cancer and I cannot leave him alone without a phone. I was told that someone would be out in about 3 weeks to repair the phone and come back another day to repair the internet and phone in my son's room...I was told that they don't have the manpower for repairs before that. I told ATT that my father needed the phone!!...Today, I received literature in the mail from ATT with an offer to buy cell phones at a lower cost...(which my father cannot handle....he cannot see dials and he loses the phone....the landline allows for one to page the phone). Is this some ploy to market the use of buying cell phones by restricting service to households? Is the customer paying for the lawsuit that ATT incurred last year? I cannot believe that service has really descended since last year!!! I promise to do all that I can to protect my father or for that matter every elder person in need of a landline!!! (323) 721-5605....contact info: 323 303-7637...by the way....a representative has yet to call. | |
| | 1/7/11 |
| Karen Lanningham 517 Flossmoor Ave Waukegan, IL 60085 To Whom It May Concern, 01/07/2011 I have had AT & T since May of 2010. My phone number is 224-610-0058. Since May I have had many technicians to my house for service problems. In Oct of 2010 I was still having problems and want to cancel my service, I was told at that time that I had a contract and I had to allow them to try and fix the problem and at that time if they couldn’t fix it I could cancel. Now in Nov and Dec still having same problems and was giving no choice but to have a tech come to my house, so I again allowed them to come out but this time the technician had no idea what the problem was he said there is a antenna in your yard and I said that has been there since the install in May so if that was a problem why wouldn’t they bring that to my attention and his response was we are told no matter what just do the install. Now at this point I’m very upset and tell him I will call the office and cancel and just go with Comcast and he said you won’t have the problems your having now if you change to Comcast they have better service so at that point I call the office and speak with a supervisor named LaDonna and she tells me they are sending another tech out that same night so after about 3hours I call AT&T back and dispatch is closed and no one knows what going on and I would have been ok with a tech coming the next day but because AT&T employees have no clue I had to wait another week because I work an hour and a half from home so I leave early and get home late. After speaking to a 3rd supervisor named Mathew # F61362826 he told me how sorry he was and they would get someone out and he tried for that next day but they were full so now my service still isn’t working and waiting for another tech which is scheduled for 01/08/2011 so I feel I just want to change companies and be done because of the customer service that I got from AT&T. Also Mathew was going to talk with his supervisor and call me back on Monday but that didn’t happen. I don’t think I have had one person follow through with what they said they would do. So I call and they tell me your under contract and I tell them in 10/2010 they told me if they couldn’t fix my service I could cancel at that time I was speaking to Kim so then she gets her supervisor Joe # jz6893 and he tells me I have to give them a chance to fix my service that I have no choice. I am very upset and also told them I will not pay one penny to them for service that doesn’t work, I also want my bill adjusted to a 0 balance until they fix my service since I can’t cancel until May 2011. I was also told that I would get calls back and no one ever called me so at this point I have to agree with the tech that said AT&T doesn’t care about their customer or the service there customer receive. AT&T also told me they were sending a level 3 technician out and no one knew what that was. I am expecting some to call me regarding this matter. I will also be sending a copy to my attorney Mr. James J Jennings Thank You Karen Lanningham | |
| | 1/10/11 |
| Okay, people! All these innocent, hardworking, taxpaying citizens have a legit complaint!!! So have I!!! I have dropped the internet line since April, 2010, and ATT is still billing me. I have talked to "nice employees" who said it was all taken care of, but still I am being billed, and now threats from ATT, even though the original land line bill is paid in full each month. This is it!! After reading all these complaints, its time to go further. The documenataions, bills, phonecall conversations, threats are being sent to the Attorney General of Mississippi, USA Attorney General, and FCC(easy to call, and write)!!!!!!! | |
| | 1/10/11 |
| I have the worse customer service from the warranty service dept gerald corbitt | |
| Francisco Terceros | 1/11/11 |
| This is the worst service. | |
| Tim | 12/29/10 |
| I went to AT&T because of the iphone. I wish I wouldnt have because At&t phone service really sucks. I can barely get phone service inside of my house, I have to go outside to talk most of the time. Why can AT&T not add more cell towers like cellularsouth and the other companies just like everyone else so people can have geat service.The first time I had AT&T yall were overcharging my phone for no reason and stating to me that there was no problems. How can a person have plenty of rollover minutes left and still be getting charged for "going over there allowed minutes?" I cant wait until my contract is up!!!! I should have never came back to AT&T. Hope another company gets a hold of the iphone. | |
| stephen sidlo | 12/29/10 |
| im so sick of this. i have not recieved a bill since starting your service and everytime i try calling to keep myself from late fees i wait on hold for over an hour. nobody can seem to find my account so i get bouncedfrom department to department and wait on hold each time. ive now been waiting an hour and thirty eight minutes. if you wanna get paid, call me. and, you better have some plans on adjusting my bill for any late charges encoured.i am a very unhappy customer. | |
| Jessica Hudson | 12/30/10 |
| I have called and spoke several associates at this company about the charge on my account for the internet service and no correction been made they keep saying that they talk to they supervisor comments has been made in the system but yet every month I have to call about the same issue.When I subscribe for the internet in addition to my phone service I subscribed under the 24.95 a month for the internet under the bundle package that was been offer, you could add the internet or the cable you was offer a gift card for 100.00 dollars .that you could use however you wanted.On October they tell me you could only have the hundred dollars gift card and you have to be charge the 42.95 regular rate this is not asseptable that is not what I was told at the time of the purchace in july.Per the associate correction will be made and that did not happen.I want to thank Ms Judge for her service on 12/28 on submithing my disconnection she gave my excellent customer service.To at&t stop false advertisment your customer expect you to stand behind your offers. | |
| Fred J. Lamb | 12/31/10 |
| AT&T, You Criminal /%&$"%/$&, I have documented proof you forged my name to documents you submitted to the federal government(USC Title 18 section 1001), and conspired with Sherman & Howard and Gregson & Pixler (law firms in Denver, Co) to comit fraud in the federal court and obstruct justice. You hired a psychiatrist Gary Gutterman (Denvr, Co) to falsify submissions to the federal government. You were aided by Federal Magistrate Craig B Shaffer (a George Bush apointee). You are now being protected by the federal government. Federal prosecutors refuse to even look at the evidence, the attorney grievence comitee refuses to investigate the crimes by the attorneys, the DOJ refuses to talk with me concerning the matter. Looks like it cost you more to ignore me when I asked for help than it would have had you stopped Tom Cotton(Steamboat Springs, Co) and Ron Forcum (Craig,Co) from comitting crimes against me. These notices will continue everywhere I can find a bulletin to post them, you stinking criminals, I´ll tell the world about you. | |
| Bob & Barbara Mueller | 12/25/10 |
| A POOR way to run a communication business where lives may depend on a phone that works. Our land line has been down for four days and eariest service call is Jan 4th ie that would be 14 days of no service. My wife occasionally has immediate need of medical services and we now have no way to contact them. If we have a fire or need police assiatance...we cannot contact them...our alarm system can't communicate with the alarm system so it it useless. Yesterday I tracked down some AT&T technicians and was told that the 40+ year old 100 pair underground cables (in my area) are shot and should have been replaced years ago. Only approx. one half of the lines are used the remaining are used to swap for bad connections... but guess what: those backup lines are also shot. In addition, I was also told the company feels it is less expensive to send out a repairman than to fix the root cause and replace the cable. Seems their attitude has become "To heck with the customer and their needs." Too bad there is not a drop down tab for ZERO stars! My only question is "Why should customers have to resort to writing such tales of whoe on Christmas day" Perhaps someone in corporate is getting their JOLLIES from the fact that we cannot even contact our relatives and loved ones this Christmas and that of all the other folks treatment. What an unplesant company to have to do business with! | |
| Maria Canchola | 12/27/10 |
| My phone has been disconnected then connected, I can receive calls but when someone calls me a recording states that my phone has been disconnected and is no longer in service. I have filed a complaint with the FCC. | |
| Garry Tull | 12/27/10 |
| Signed up for AT&T u.verse on 12/12/2010 here we are 12/26/2010 and I'm still being given the run around on why there product dose not work properly. I called tech support and gave them until tomorrow to figure it out. Will all the advertizing you clowns are doing on U-VERSE. Why not spend the money on having a good product???????? I'll keep ROAD RUNNER and DIRECT TV ..... it works. | |
| Rita Wilbert+$2,200 annual-failed install-failed-customer service-failed se | 12/22/10 |
| +$2,200 annual-failed install-failed-customer service-failed service recovery= 0 profit Dear Randall Stephenson , CEO, President & Chairman, I am posting my awful experience because no one will get back to me therefore; this was my last resort after several failed conversations with AT&T. Allow me to walk you through my experience and journey. The weekend of December 6th I received a very nice call from a sales representative named, George Page. He went over in great detail of a very nice package he could offer me for the holidays and also shared that since I am a current customer he could waive certain fees. I was very excited that he could offer me an affordable U-verse package. We scheduled an install date for Saturday, December 18th between 9am-11am. George also stated the technician will call me on my mobile phone (my preferred number) and that he will email me the package and installation information. I provided my SBC email address. Everything that was promised was delivered. Later in the week I realized the time frame for that Saturday would not work out and I needed to reschedule the time. I called back to reschedule my time frame and the representative was very understanding and searched for a new time. She offered me the same date, Saturday, December 18th and asked if the hours between 2pm-4pm would work. I went ahead and rescheduled some of my other commitments and said that timeframe would be great. She confirmed the installation would take up to two hours from the time the technician would arrive. She also confirmed he will call me on mobile phone. Saturday, December 18th was here and my family and I were very excited to receive our package of all HD channels in each room, DVR and faster internet connection we were | |
| mark | 12/22/10 |
| the people talk to YOU like you are a dum aSS. I MY SELF HAVE A GREAT DEAL EDUCATION, DEALING WITH THE PEOPLE FROM ANOTHER COUNTRY DON'T GET ME STARTED I MY SELF HAVE STOCK WITH ATT AND STILL HAVE CRAPPY SERVICE 1 TIME THEY THOUGHT IT WAS A LIGHT BUB. I STILL HAVE PROBLEMS I DO PAY MY BILL NEXT TIME A VOTE COMES UP I NOW WHAT MY VOTE WILL BE. | |
| Sheila Thomas | 12/22/10 |
| I have have service with At&T, when it was South Western Bell that's a very long time. I have had many of servics with them. ( internet, Fios. etc. I am now down to two cell phones and a landline. Twice, my cell phone has gone out and they had me to remove the battery, read off several #'s on the phone. I signed a new contract for 2 years (against my better judgement) it only worked for six months. The second time it completely went out. I ask them to just give another phone of a different brand. They gave me such a hard time, putting me on hold, telling me that a manager will call me back. I yet to received that call. They possesses very poor customer service skills and they don't care about their good paying long time customers! Going with another company! | |
| Harvey Reaves | 12/19/10 |
| My internet went out one day after being conected ande its taken a week to get it back on I switched to At&t due to connection problems with another company. I dont Like paying for services I cant use. | |
| Angela J | 12/17/10 |
| After ordering three phone from ATT and wanted to exchange one for another i called ATT and was charged another 48.75 and i was told i would be credited the 48.75 when the phone i wante to exchange was returne. After i did not received the new phone i ordered i called ATT and ask were the phone was they transfered me seven time . frist i was told the call droped and they tried to call me back and i said how does a call drop when i call from a land line, then they came back on the line and said my order was kick out of the system, I then replyed the why was my account charged? they then transfered me to their recovery center where they had no account of the money charged that was in India this lady then transfered me to the e-phone center which said the line was busy to call back later. I was on the phone for two hours to get no help. ATT hire all this christmas help to take our money but, they have no training in solving problems they stole my money ATT is full of shit!!!!!!!!!!!!!!! | |
| Peter Quinones | 12/17/10 |
| Hye: My phone number use to be 3868018516, I was doing great with my phone but then it just got to expensive for me. It was me my financial situation is bad, I am a disabled veteran and barely do I make it. I live from check to check. I am requesting a Debt froginess. please consider and evaluate my case before the end of the year. I can canot and will not be able to pay bill for a few years until I get back in my feet. I realise you can not help everybody this is a business, but I am one and am requesting this know so please consider. I would like one day again to be able to afford you all and why dont you take over the goverment phone their giving to the poor. Assurance has that contract giving inexpensive phone when I feel if your gonna give something make it worth my while. well please consider I wrote to you on the other site Att as well I want to be in good standart with you all to be on the santas list agin one day. my email is www.looney00685@yahoo.com I am doing bad but have faith that everything will get better GOD SPEED TO EvERYONE things can only get better (FORGIVE MY DEBT PLEASE) | |
| Mrs. Harry Thibault | 12/2/10 |
| My billing statement dated 9/20/2010 arrived at our home. On October 8, 2010 I went to the ATT website to pay my bill at 7:57:00 PM PST. The website put me thru a vicious cycle asking me how I wanted to pay my bill. I would answer checking account. They would never allow the page to go any further than recycling, asking the same question over and over again. The payment was due on October 20th, so I wrote a check in the amount of $77.66 and mailed it in to your payment center. On November 20th my payment was due but as an oversight on my part due to an illness with a family member I didn't pay the payment until the 11/24/2010. This took place at 2:57:00 PM PST. I made a copy for my own proof that I did make the payment at your website. Something went down, I sat at my computer waiting for the confirmation to come through. At 3:16:00 PM I called AT&T to see if they received the payment. They could not tell me if it went through since it takes approximately 24 hours before they know if it has been posted. I called today 12/2/2010 to see if they received the payment. The first representative was very helpful, her name was Christy. She asked me to fax a copy of the payment that I had made at the website and she would get the fax number for me to call. She contacted a person named Cynthia Bradshaw who was to give me the fax number. Instead she put me through to a young fellow who should be FIRED. He refused to give me the fax number, he said all we want is the money for this month and last months payments. I told him why I was calling to let him know that there seems to be a major problem at the website with regards to my fax number when I try and pay on line. I asked him to repeat his name since I could not remember it since we both got off on the wrong path. I was screaming at him for treating me like some crook trying to defraud the telephone company. I ask him to give me his supervisor or anyone other than himself. I realized nothing was going to get resolved dealing with him I ask him for his name again he still would not give it to me, than I ask for his employee #, and he refused that also. He stated the UNION says he does not have to give his name or employee number. In the mean time the rage is boiling over in me due to the way this jerk was dealing with a real issue from this website. Christy needed the document to prove that I was at the website trying to pay my bill in good faith. He didn't care whether I was there or not, he kept saying we just WANT OUR $144.79, we do not give out fax numbers for customers to use to fax information in to us that they might need. I told him when I go to your website I expect my payment to be honored and if there is a late fee due to your own error, than it should not affect my credit rating. They should not be losing my payments either. My paper work proofs that I was really there paying my payment. His comeback not paying your bills on time does not affect your credit rating. Than we fought about that issue. He told me that phone calls could not be transferred to other departments. I called him a poor liar. I said to him how in the World did you get transferred to me. Two other people had already transferred the calls to get to you. He bragged that he had been working for he company for 10 years, Ten (10) years to long as far as I am concerned. By the time the call ended I despised this person for his own rudeness and the ability not to deal with the problem but just to enrage me by his conduct towards me. He is no more capable of dealing with the public when there are issues that have to be dealt with at that website. He should be more concerned as to where the payment went instead of saying we did not with draw the monies from your account. HOW MANY OTHER PAYMENTS DUE THEY LOOSE IN THIS MANNER. I had been on the line for a long time with 3 different people and I had not eaten so my blood sugar started dropping and I had to raise my blood sugar levels quickly. So, I had to eat something quick to raise my sugar levels. In the mean time while I am sitting at my desk eating and waiting for the fax number, Cynthia Bradshaw turns the phone to him. He comes on line while I was in the middle of chewing my food. He asked me would I like to finish eating and I said yes, let me swallow what I am eating at this minute. Than he told me I was rude for eating while on line. He told me that he had given me his name 3 different time which was and out and out right lie. He gave it to me once and I reminded that I needed to ask for it again since I have a hard time remembering names due to mimi stroke I had years ago after a car accident. Than that gave him the ammunition to tell me that I messed up at the website when I was paying my bills. Might I add this has happened over the past 3 months. Well, I didn't mess up. There really is a problem when it comes time for me to pay my fax phone bill on line. I ended up paying the bill through a representative "Christy" by PHONE. I will admit I did call this person every name in the book for his incredible rudeness and his ability to lie in a poorly manner. HE SHOULD NO MORE BE WORKING FOR AT&T. HE IS A COMPLETE JERK OF THE WORST KIND. IF I HAVE TO DEAL WITH PEOPLE LIKE HIM I WILL NEVER BUY A PHONE AND AM CONSIDERING CLOSING ALL MY ACCOUNTS AND GOING WITH ANOTHER PROVIDER. There are millions upon millions of people unemployed who could fill his position so easily and be saints while they are working with the public. Give his position to a worth while human who would serve your company well instead of a jerk like him. He flaunts his power. | |
| Nancy Bacon | 12/3/10 |
| I just wanted to take a moment to compliment Tanya (Tonya?) who helped me tonight with my phone bill. I had upgraded to a new iPhone and when I got my first bill, it was way more than I had been told it would be. I called this evening and spoke with Tanya who took the time to look into this for me and unravel the mystery of my phone bill. I really felt she listened to my problem and she then she did everything she could to figure out what had happened to my bill. Apparently the place I purchased the phone separated my plan from the family plan I already had. Tanya worked on this and even called me back when my phone lost the connection. She was able to bring my phone bill down to what I thought it should be and I couldn't be more pleased with the service tonight and wanted to take the time to thank let you know what a great employee you have there. Thanks for listening and I'm just sorry I didn't get her last name but I called on 12/3 at 5:17 PM. Thanks Nancy Bacon | |
| Kim Taylor | 12/3/10 |
| I also have a huge problem with Bellsouth/ATT , your service sucks !!!! Your people, even the supervisors have no idea what the heck is going on with anything! You are a bunch of idiots ! You turned my DSL off when i asked you to put in a new phone line, then gave my port away and have no idea when i can get another port to get internet service! I use the internet to run a business from my rural home, this has been terrible for us, going on over two weeks now and nothing ! I have spoken to about 15 different people after hours on the phone and get a different answer or excuse each time ! I wish there was another internet service, & and as soon as there is , i will cancel with ATT immediately ! That is , IF i ever get back on !!! | |
| Dominique | 12/7/10 |
| AT&T is absolutely the worst carrier company I have EVER dealt with. I recently purchased a wireless device for my laptop computer. Sometimes it works, other times it says "no wireless device detected." I have spent HOURS on the phone with incompetent representatives who have no freaking clue how to help me. And since the device was purchased just over 30-days ago, they will not replace it with a new one. Needless to say, I will be cancelling my AT&T contract. And there's no way in hell I will be paying any cancellation fees. | |
| Cathy Barton | 12/7/10 |
| I would like the contact information for the head of your customer service division please? I would like to send them feedback on my ATT experience today. | |
| samantha | 12/7/10 |
| at&t charged my account 4 times in a row for something that i wasnt even supposed to pay for..now i have 164 dollars they are refusing to refund! im beyond ticked off as soon as income tax's get here next year im canceling our service! i swear every time we turn around there is something that they screwed us on. | |
| William Maloney | 12/8/10 |
| ATT is a criminal organization. I have been doing business with them for more than 10 years. I called them up to get an upgrade on one of my lines (IPhone for Daughter). They want to charge me full price and 2 years more....I told them that someone who walks in off the street gets the same phone for $200 less, and they basically told me "too bad". Now I'm over a barrell cause my daughter really want the Iphone and I want her to have it, and all ATT can think of is how to squeeze extra money out of me. | |
| pamela turk | 12/8/10 |
| Since the day I've signed up for the U-verse package, the promised amount has not happened. Each and every time I call, I get excuses why it hasn't happened. The first couple to times, they refunded the "rebate" back to me. Even after all the promises of fising the issue, they now tell me that the 12-month promo starts today when they put in the case and I can't get the refund for the last two months. I just want what was promised to me at the beginning. They day that they can't give me the promo retro but only going forward. Why with the technology today they can't honor their word. I hope that someone gets back to me with this issue. I have been an AT&T customer since my first phone but am now thinking of leaving. | |
| Elaine Robinson | 12/8/10 |
| Please send me the telephone number and address of AT&T Corporate Office. | |
| Diana H, | 12/14/10 |
| I ordered AT&T's UVerse phone-less internet on November 23,2010. The earliest available date of installation was over 20 days away. On the same day, I put in a cancellation order for my existing phone line for December 13,2010. On December 3,2010 - 10 days before the scheduled cancellation date, my phone line got disconnected. I called and the AT&T automated service informed me that my telephone service was shut off to complete my work order. When I called to inquire about it, I was redirected to 5 different people could not adequately resolve my issue and told me that my line was working when clearly, it was not. Then after an hour of complaining, my phone line mysteriously started working again. Over the last several days, I received at least 4 identical automated messages informing me that a technician would be coming to my home to install my UVerse internet. Yesterday, the technician arrive on time. He informed us that he did not have the proper equipment for what we ordered, even though AT&T had over 20 days to get it right. I waited for an hour as he called different technicians to get the right equipment. When he finally finished the installation, as expected, the service did not work. He told me that he would put in an order to have the service turned on, even though it should have been working already. I waited 5 hours. I called in at 9:22 pm last night. The rep that I spoke with informed me that the service due date was 11:59pm and she GUARANTEED it would be working by then. Well, guess what? Surprise, surprise... it did not work. I called back at 12:01am. The first rep hung up on me. The second rep redirect me to the wrong department. The third rep told me that I was given the wrong equipment and the proper equipment should have been shipped to me. On top of that, he said there was no record of the call I made at 9:22pm. Of course... something else that mysteriously disappeared from AT&T's system. Instead of leaving 4 different automated messages, why couldn't you have just 1 person do the job right and get the dates and equipment right? Then, I was told to call your customer retention department, which did not open until 8am the next morning. This all happened after your poorly trained employee GUARANTEED that your service would work. You have incompetent employees that give people the wrong information and the wrong services. The internet is vital to my home-based business. After waiting 20 days to get this service, you do it wrong. Now I have to call your retention department and what are they going to do? Tell me that I have to wait a few more weeks to get the service that I order and that you guaranteed would have worked at 11:59pm last night? You charge customers late fees when the don't pay their bills on time. Well, what do you do when you mess up a customer's order and you provide the service late? You have your customers call a retention department and train them to say "I'm sorry to hear that" or "I apologize for your inconvenience." What about all that time I had to waste getting redirected to the wrong people because of your mistake? You don't compensate me when you breech the contract. There are two parties in a contract, but only one of them has consequences. AT&T's business model is seriously flawed. You have no respect for other people's time. Of all companies, I would have expected AT&T to know that business is based on reliability and trust. Twice, you have proven that you lack those essential business qualities. Had I known that I would have to deal with all of this, I would have never done business with AT&T. | |
| B Kelley | 12/14/10 |
| Talk about poor customer service...they'll tell you anything to get you on a contract and when they screw up...they are tghe last ones to admit or do anything about it...they contract with a collection agebcy to get a fee that's not due...then when demand of written verification is sent them...they shift it from one office to another...to avoid complying with the FTC. These people are too damn big...need to be broken down...put out of business...harrasses you to no end...I got Sprint...wife has 4 accounts with AT&T...as soon as her contract is up...she is going to trash them...!!! | |
| 35 + yrs customer | 12/13/10 |
| AT& T UVERSE REALLY SUCKS BAD! Why promote something that is not operable and effective. I hate AT&T! I wish there was another company for all of us to go to instead of these horrible monsters. you all suck! | |
| John B. Zadie, TSGT, USAF Retired | 12/13/10 |
| I recently renewed our ATT cell phone contract. [1] I tried to get the representative to place BOTH my wife [of 52 years] and my name on the contract and was told "we" don't do it. I am also told that I can not make inquireiws because the "contract"s in my wifes' name. My response "WHY", we just don't do it. [2] I further stated that I had problem with having dropped called and one or two bars {NOTE: THIS IS IN MY HOUSE. The ATT Rep at the store told us to contact ATT customer services to obtain an antena booster. I contacted ATT customer service and was told that I had to obtain a antena booster from a comercial source. I stated that the ATT Rep stated that I could obtain one from ATT customer service. It is my opinion that with ATT, that the Service was taken out of Customer and that no one really care except for the money they get. | |
| Rhonda Hunt | 12/9/10 |
| Wow, u bring new meaning to "Poor Customer Service". I have been trying to be a AT&T customer for a land line and internet service for 1 month now. I called my house from work this morning to find out that my phone is disconnected and I still don't have internet service but you managed to send me a bill 1 week and a half ago. Totally Amazing! | |
| bobbi edwards | 12/5/10 |
| i have been signed up since august 30, 2010. what a big mistake, giftcard or no giftcard. i have had problems with my entire package, tv-uverse, telephone, and internet. been on the phone with so many different reps can not count them. each time i'm asked to do a survey of quality of service which almost makes me puke. twice a tec ws supposed to show up, i took off work no one came. att needs to go back to the drawing board. | |
| kenneth coleman | 12/6/10 |
| headquarters I have also been a loyal customer of at&t for over 20 years and has experience severe problems with this company I made the mistake of going to the u-verse connection also and it has been pure hell, the company has sent several unqualified techs out to serve the problems which are numberous the televisions loses sound and the pictures freeze up for hours on end. they sent someone out on nov30 to check the problems again this time the tech said it was a live unconnected cable that was causing the problem, i asked what did you do with the live cable wire, he informed me he put a splitter on a live wire, this sound like pure stupidity to me who in their professional work would leave a live wire uncapped. I have asked to speak to upper management about these problem and been refused to speak to anyone in position this company needs to be under investigations from the attorney general of Michigan. and the fcc board | |
| Beth Thumm | 12/6/10 |
| This is a service related issue and the very poor service I received from AT&T regarding my phone/internet service. Having had AT&T for over 30 years I recently moved to a new location and installed AT&T service. I waited for over 3 months to get internet service installed and then have experienced several situations that my phone and internet were down. I mean dead for days!!! The most recent occured just last week and I waited 3 days for the scheduled appointment only to be told via a recorded message that it would be the next day before they would be there. That morning I waited again and at noon called to see if it would occur. Having talked to a manager and being reassured it would be moved up to the very next appointment and a person from the repair office would call within the hour to confirm. The call did come, but it was a recorded message to say that it would be delayed again over the weekend. I got on the phone and pressed my point that I work from home and need both to live and after a new manager assured me the help would come it finally did in the form of a very nice young man who fixed the cut line in under an hour. Why I had to wait is still confussing as at the office of a friend on friday (same day as it was to be fixed to begin with) he got new service installed under 2 hours from the time he requested the service. I have looked for a way to contact corporate offices and found this so my complaint is logs here. Good luck to all that deal with AT&T. | |
| Michael Petrella | 12/6/10 |
| You are one step away from losing me as a customer! You will lose Internet, home phone, wireless (3 lines) and U-Verse. You really need to treat customers better! | |
| Martha B Wrenn Smith | 12/6/10 |
| The problem you seem to have is this. I am writing on a site to be heard. You willnot read these and the problems will not be fixed. My family owns stock inthsi comapny. Is this the treatment the customers deserve. I switched to comcast, they are better at listening to their customers, I had been with bellsouth then your company for a combined 18 years. I have been with Geico for the same amount of time, Iwont leave Geico because of their customer service. If you need to learn how to run a telephone service, or internet service then follow their example. Next combine all he billing on one screen , this 2 hour phone coversation to fix a small problem is absurd. Then teach your rep's that we the customer make your pay check and thiers. Once all of you get that down realize like today 9 phone calls to make a payment is really bad business. I get paid to work your companies lack of performance cost me 1 hour and forty five minutes of work time. that also cost you the same amount in 9 employees lack of ability to correct a problem on the first call. Not good for the board meetings. The phone number to talk to the supervisor is a non working number. 18888188248 I will now look for a new wireless company and stock options somewhere else. | |
| olivia fisher | 12/6/10 |
| Trying to contact At&t Corporate office left several messages and no return call | |
| Audrey | 12/6/10 |
| Hi, Here's a suggestion. Leave 611, 911, on your cell phones after service has been canceled, this way if someone needs to contact AT&T 611, OR 911 EMERGENCY they still could contact these services. I am under the impression that these services were always on a cell phone even when disconnected. Most people may not be aware of this. | |
| ROBERT CAVANAUGH | 12/6/10 |
| Why is it that only you can never complain to the corporate office just the drones working all over except the U.S. I was lyed to to join att qouted a price i cancelled dish network for this company that has some much money they have to create U-VERSE just to rid themselfs of billions.any way latisha campbell you said my bill with everything would be 175 for the first 6 months then 199 all was good you were sending 300 dollars in rewards so that Ican cancell dish and start with att you also said you would cancell my land line since magic jack is 19 dollars a year by the way if that is so why dose att a company that has the tv the internet charge crazy amounts of money for phone but magic jack is only 19 dollars unlimmited a year.hmmmmm anyway everything she said was a lie.she did nothing i fought and fought dummies in cubicals it is dec 6th now after 10 phone calls 6 hrs on hold being sent to spanish speaking operators i paid 247.00 a week ago to get 0 balance just got my mail att bill 588.00 by christmas dec 25th. att buying up all real estate in every city all over the world WHILE TYPING THIS LETTER LOST INTERNET TAKE A REAL GOOD LOOK AT YOURSELF OH MY KIDS 12 AND 14 SAID HAVE A GREAT CHRISTMAS OUR MONEY IS GOING TO PAY YOU.!! | |
| Tina Steverson | 12/6/10 |
| Write A Review For AT&T Corporate Headquarters Note: This is not to be used to contact AT&T Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about AT&T. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. - WHAT GOOD IS THIS SITE? | |
| Tina Steverson | 12/6/10 |
| Let me join the rant. I rent. I move alot. When I move I love to take advantage of UVerse. I like it. But.....EVERYTIME I move they send the boxes for the devices to the place I moved FROM but not to the new place I am living. Every single time. I have about 5 outstanding bills from AT&T because they cant the boxes to the right address. I mean how hard is this to figure out. I even asked my 10 year old niece, where would you send the boxes if I was moving, and she got it right. They don't have any communication at a communication company. I still use them, but just for internet and just because I have to. I will be getting a mobile hot spot soon from a different provider so I can always take it with me, but crazy isn't it? | |
| Frustrated in Oklahoma City | 12/6/10 |
| I have made five attempts to get a significantly large credit balance on my account refunded and needless to say, there has been zero resolution. As background information, AT&T arbitrarily billed my account for a data plan for about 8 months. When I discovered the error, I was initially told that they would only go back three months to issue credit. With some persistance, I was able to get the full amount that was overcharged credited back to my account. Since we were overpaying, I requested a refund on the credit. Again, after five attempts I am being told that my case has to be resubmitted because the last person did not submit the request properly. This is the 3rd time the same excuse has been provided. We have 2 land lines, 5 cell phones, and U-Verse...needless to say, I am in the process of looking for a new carrier who can provide better service. | |
| james casola | 12/6/10 |
| actually they dont deserve any stars. for over 6months they had been over charging me. After speaking to at least ahalf dozen cust service reps who didnt have the combined education of a kindergarten class ,[they couldnt add or subtract]they kept saying i was wrong .Finally after another 4 or so calls one supervisor could count and agreed wiyh me.She credited me for the over billing which was close to 1000 dollars . They were also suppose to send me a new phone. They have been jerking me around for ayear. After dozens of phone calls and over 10 promises to call me back and not doing so[all from supervisors who thought they were important[ only in their own minds] and some100 hrs on the phone i finally called corporate. Supposedly someone is suppose to get back to me in 24hrs . Lets see what happens????? | |
| Kenyonna Brown | 12/2/10 |
| AT&T has the worst custermer service there is i've only been with them since Oct 14, 2010 and have been screwed over in a few different ways first they lied about the price of the service (Uverse 450) then i was suppose to receive a $300 reward card for getting service but they only gave me $100 my first bill was $136.45 i paid the bill before it was due and paid it in full. then i received a message on my TV saying i have a message went to my email and it told me i have a bill that's ready. I go check out the bill and it said i owe $1030.65 for one month bill due by 12/14/10. i called billing cause i knew it was a mistake. i was told that it was because international phone calls were made from my number to 868-785-5912 when i wasn't even suppose to have nothing but local and long distance as far as making calls on my phone these calls started taking place on my account 4 days after i got service 10-18-10. i told them those calls were'nt made from my number so they transferred me to customer service and they sent it to billing investigation and told me billing investigation would be givin me a call back the next day. here it is a week later and i still haven't recieve a call, so i checked my bill online and it remain the same ($1030.65) so i called back and they told me it was still showing that the investigation department was still looking at it but they hadn't gave a response yet. this is terrible i am so stressed out with this company and haven't been with them 3 months yet. another thing is everytime i've called i have to go through talking to 3 or more people and still get off the phone without the issue being resolved something needs to be done ASAP. I would advise everbody DO NOT DO BUSINESS WITH THEM THEY DO NOT CARE ABOUT THEIR CUSTOMERS. | |
| CHeryl Barr | 12/2/10 |
| If you had negative stars I would choose that. I have had the same phone number since 1998. SOme idiot at your company gave my number away to a new business this past MOnday, November 29. Okay, mistakes happen. We are only human. THe only problem is that no one can seem to fix this problem. When I make a mistake I FIX IT. I do not pass the buck to five different people. My phone number is a business phone number. I am losing money every day that this issue is not resolved. I have spoken to numerous people at your company. YOu are not experts in repair or resolving problems. No, you are experts at apologizing and making excuses when you are not doing anything (wow, I just realized you sound like the president). YOu are the KIngs and QUeens of placating. I find it so ironic that you can cut my service off in a heart beat if I do not pay on time, but you cannot seem to disconnect this phone number from the company that received it mistakenly. I have spoken with that company's representative. She is lovely. She realizes what the problem is and has tried to resolve it with you as well. You are the only people who are not on board with what is going on. What is wrong with you? DId your parents teach you to be slovenly and slow? It must be nice to be the only game in town. If I want a land line I have to choose you. But please continue to thank me for making that "choice". The sad part is that the only people who will read and care about this are other people who are complaining. And they will probably be just like I was. They will read everyone else's complaint and be seething mad by the time they write their own complaint. Good luck to all of you who are reading this. You are going to need it! Cheryl Barr of Boca Raton Florida | |
| AT&T bad service | 12/2/10 |
| AT&T has the worst customer service and the worst internet service customer assistance. There is an old saying you know how good something is when you need it. I reported a problem with my internet service and was told that my service was terminated. I told them I paid the bill and they verified the next day that the bill was paid, AND then Alphonso informed me that they had to hold my credit card number on file. I asked was this new and he told me no, I said I do not remember this at all. He said well it is a policy that started in April and so if you consider that new I do not. Whoa, how professional are you, I told him well that is new since I have not had to speak to anyone in customer service since I started this service over 2 years ago. It is just tacky and disrespectful the way a person is treated with AT&T. Then he gets his supervisor who's name is James and James is just as unprofessional. I told them both, I do not get paid to sit on the phone the bill was paid and the internet was working up until last night please reinstate everything as it was. I was told we can not do that we have to ask you questions and take a credit card on file and we will not be able to reactivate your internet service until next week. Unacceptable all of the above. This is the most incompentent company that I have ever dealt with and I will never think of doing business with them again!!!!!! Every phone call I have had with this company was horrible, they should be ashamed of how they treat their customers. DO NOT DO BUSINESS WITH THEM!!!! | |
| Terry Robinson | 12/1/10 |
| AT & T don't care about anything but getting your money. That's it. They don't care if you are happy. They don't care if your service (or their products) work. So if you are unhappy with AT & T, here's the newest way to get in touch with the higher ups. It is not against the law to send them a letter, even at their home address; AT&T CEO Home Address VERIFIED AT&T CEO Contact Information Chairman, Chief Executive Officer and President Randall L. Stephenson Jr. (wife: Lenise Stephenson) 5404 Walnut Hill Ln. Dallas, Texas 75229 AT&T CEO VERIFIED William Blase (AT&T Senior Executive Vice President – Human Resources) (wife: Kimberly Blase) 6606 Lakehurst Ave. Dallas, TX 75230 (214) 691-9977 James Callaway (wife: Paula Callaway) 3505 Turtle Creek Blvd. Suite: 10D Dallas, TX 75219 Donald Wayne Watts (Senior Executive Vice President and General Counsel) (wife: Billie Watts) 4316 Lively Ln. Dallas, TX 75220 John Stankey (President and Chief Executive Officer AT&T Operations, Inc. ) Stankey’s other capacities at AT&T have included Chief Technology Officer, Chief Information Officer, President and CEO of AT&T’s Southwest Region, and President of Industry Markets. 5106 Shadywood Ln. Dallas, Texas 75209 (To bad I had no choice but to give as high of a mark as 1 star. 0 stars wasn't an option.) Call or write them now! | |
| Gonna shoot myself | 12/1/10 |
| I am a customer of yours. I have a job where I work from home, this was mentioned to the Sales Rep when I called in for my service. I had my phone line go down on Monday the 29th 2010, I called in Monday morning to have this line fixed as I need it to work. They sent someone out Monday and it was fixed for about an hour, the next morning the phone still wasn't working and I called the Repair line again. It is your policy that you will take 4 days to fix my line. I did NOT agree to these terms as they were never discussed with me when I chose you as my service provider, so I was told that if I wanted my service fixed sooner that I would have to pay an additional $18/mo to have my service upgraded to a business line and then they would be able to fix my phone service the same day. I have been on hold with your Customer service line 3 times, once I was disconnected after being on hold for 48 minutes, as I am writing you I have been on hold on my CELL PHONE for another 55 minutes!!! Not only are you costing me my job at this point but you want to offer me a measely 1.50 for a credit to my account for it not working?!?!!?!? I THINK NOT!!!! BELOW IS A BILL I AM GOING TO FORWARD TO EVERYONE IN YOUR COMPANY AND AS YOU EXPECT TO BE PAID FOR YOUR SERVICE I EXPECT TO BE PAID FOR YOUR SERVICE INTERUPTION AND THE COST OF MY CELL PHONE OVERAGES AS WELL!!!!! Monday 7.5 hours of work missed at $8/hr = $60.00 Tuesday 7.5 hours of work missed at $8/hr = $ 60.00 Wednesday 7.5 hours of work missed at $8/hr = $60.00 Call hold times where I was disconnected for no apparent reason at all -123 min at .25c/min overage charges = $ 30.75 towards my CELL PHONE BILL!!! You are lucky I am honest about what I make and that I have OFF on Thursday and won't charge you for that day.... I will also take another $8 for the 58 min of the first call for my time and anger and frustration with your HORRIBLE Customer Service!!! At the end of this current call which is now at 59:08 I will want another $8 per hour that you have me on hold. I would also like another .25cents a min that I am on hold on my CELL PHONE because I have no other means of communication and seeing as this will put me OVER my monthly plan I expect to be paid for the minutes I will be billed because your COMPANY cannot seem to get their stuff together and actually assist customers with their needs and resolve their problems. If I could get analog service with another company I would so in a HEART BEAT!!! Your company is probably going to cost me my JOB!! I hope that when I send this to every single person in your company that I might actually get someone to do their job as I am one person in this world that NEEDS the job I have and ..... You know what I believe I'm going to go ahead and call my lawyer for a lawsuit. I am suffering from your company's mistakes and poor service and I will also report you to the Better Business Bureau for your incompetence as well and sue for pain and suffering because if I lose my job because of this stupid policy that you have in place I might just BLOW MY HEAD OFF!!!!!!!!!!!!!! YOUR COMPANY DOESN'T CARE ABOUT ITS CUSTOMERS AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My last call was DISCONNECTED AGAIN AT 1:05:25 TODAY AT 11:36am!!!!!! I am beyond pissed off at this point!! I will make sure to blow my god damn head off and MAKE SURE THAT THEY BLAST IT ALL OVER THE NEWS SO THAT EVERYONE KNOWS WHAT YOUR COMPANY DOES TO PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HATE AT&T!!!!!!!!!!!!!!!!!!!!!!!!!! Sincerely, Linsey Brewer 120 E 56th Street Jacksonville, FL 32208 904-764-2033 - Yeah call me on it when you get the damn thing turned back on!!! 904-377-5902 - You might be able to reach me if I haven't taken a shot gun to my head yet!!!!!!!!!! | |
| Juanita Watterson | 12/1/10 |
| Hello, I reside in Benton, CA . I recently had All-tel services and was forced to change services to AT&T. There is a tower here in Benton but AT&T claims there is no tower. Now do i connect my service or do I just let them automatically connect then not pay my bill. The closest town to get services is either way 47 miles. I think that is not right that AT&T do this to us. Iam calling FCC (federal communications commissions)and letting them know what is going on. There were other complaints about AT&T on this site and I couldnt believe what i was reading and now this happens, just perfect. There are approx 350-400 persons without service. | |
| O. Campos | 12/1/10 |
| I have service of Internet and phone with AT&T since early 2008 two separate accounts, one the landline for the phone and the other the U-verse Internet only. On October 2010, I decided to add the TV U-200 to my Internet account for a promotional rate of $20 dollars off for 6 months, HBO, Cinemax free for 3 months, no activation fee and free receiver. During the conversation with the representative, she offered to combine my phone line to the U-verse I told her that I was happy with my phone because it was just a simple line and I wanted that way. Do not worries we can leave as it is right now and if you want to change it later on call us back. When the technician showed up at my house to connect the TV and receiver I told him not to connect my phone to the receiver because I was happy with my simple landline. I wanted two accounts, he told me that he did not connected the phone line and for me call customer service again to make them aware of the mistake, I asked for a receipt for the package that was connect on my phone he said there is no charge for connection . Next working day I called ATT to fix the misunderstanding with the phone. They said that my phone line was a landline and that nothing had change. 3 days later my landline stop working and TV starting ringing every time someone will call my number. I call ATT they said they will fixed spend close to 2-hours on the phone with them. 4-5 days later my landline was not working and my TV continue ringing I could not pickup because my phone was never connected the tower. Finally I call them again and ask them to disconnect my phone service since they could not get things right. Another week passed, one day my sister called to let me know that a ATT technician show up to fix the phone. There was no need for a technician to fix such an issued since they disconnected my phone remotely and connected to my TV but I called them and told them that I did not requested for my phone to be connect again and I wasn’t expecting to get bill for something I did not asked for. They finally disconnected my phone and told me that there was no fee for connection. The technician connected my phone with a very exclusive package that I never requested 3-way calling, long distance etc. My final bill for my phone bill was close to $27 and cents and the account is currently close because during the TV installation they add stuff that I did not requested to this account. My bill for the U-verse account from 10-05-11-04 was $25 because the activation of TV took place on 10/09/2010 My bill with U-VERSE account from 10/05/10 - 12/04/2010 is of $385 The TV PACKAGE OF $67 + 25 OF INTERNET + taxes. They are charging me for services that I did requested. They did not honor the discount of six months offered $20. They are charging me $55 for activation fee with is usually $29 which it was supposed to be waive. $64 that when I called no one could explain but instead they will put me on hold and passed my phone call around after one hour I was told that I WAS responsible to pay them the full amount. They are charging me a total of $303.98 for not monthly fees of stuff that I did not requested and offers that they did not honor. | |
| david | 12/1/10 |
| customer service with at&t is a frustrating joke!!! am a customer in columbia, sc. just wanted the three digit local exchanges in my area that i could dial without incurring any toll/charges. this information used to be in my phonebook, but after several searches i have been unable to locate it. tried to obtain the information from at&t online's "contact us". however, you must establish an online account to ask a simple question. tried to set up an online account previously and that was a major deadend; gave up trying. so you can not get assistance online without registering. i'm not sure what genious thought up that one! then i tried calling the automated service. of course, as usual, there is no choice that fits my need. tried to dial 0 for assistance, but got new phone service instead. that person was totally unable to assist me and transferred me to directory assistance for my area. that individual decided that i needed to know what towns in my area i could call. told her i found that information in my phonebook and did not need it. i wanted the toll free exchanges in my calling area. she transferred me back to customer service and i got another new phone service agent. this individual said that the information was available, but it would be 5-10 business days before i received it my snail mail. hard to believe that this corporation wants me to believe that they are on the cutting edge of technology, when such a simple question requires unacceptable choices and reponse time. god only knows what will happen once they stop printing the white pages all together. how will one access all of the information that was previously provided in the phonebook. if i give up my landline it will be because of the lousy customer service that your corporation provides. | |
| J. Pickren | 12/1/10 |
| For anyone thinking of doing business with AT&T......DONT DO IT!!!!! I REPEAT.....DONT DO IT!!!!! In October of 2010, I called to have wirless internet setup in my new home with AT&T, was given a date it was to be installed and they never showed up. I called back and they said they did not have record of me in their system, yet I had a confirmation number. I then scheduled another appointment for them to come to my home and install, but yet no show. I called back, they did not know why the techinician didnt show up, but they shipped the modem. I received the modem five days later, after I decided to cancel my order, as I did not want to do business with a company that treats their new customers the way I was treated. I called to get a return label to send the modem back and still have not gotten it. To my suprise, I got a notice in the mail stating they are going to charge me for the modem. I called back today, 12-01-2010 and was transferred three different times, hung up on, and was told I needed to call a different number, even though I called the number that was listed on the notice. This is the most incompentent company that I have ever dealt with and I will never think of doing business with them again!!!!!! Every phone call I have had with this company was horrible, they should be ashamed of how they treat their customers. DO NOT DO BUSINESS WITH THEM!!!! | |
| Jeanette | 11/28/10 |
| I just got AT&T I am already furious with this company. I will be out of here sooooooon | |
| Endurance | 11/29/10 |
| AT&T Yellow pages .com has constantly lied to me. They have posted an add for me six monthes ago with my wrong phone number. I had spoke to the claims department, managers and several other people and they still could not help me. When I told them to remove my add because of their lack of professionalism and their inability to satisy me as a customer, they told me sorry about my luck. Erin in claims told me she is in charge and I will continue to pay no matter what. I will be contacting all resources necessary to get my info off of AT&T. The customer is in charge, as I will show you soon. | |
| Randy O. Bowling | 11/29/10 |
| The ONLY way to get problems resolved with A T & T any more is to write your State Attorney General's Office in c/o the State Capitol. I worked for Southwestern Bell Division of AT &T in 1979. My impression is that it was from then on neither customer friendly nor employee friendly. In fact, in both cases you are just a number. Thank God for the Communications Workers of America Union, my Aunt retired as an AT & T Operator after 30 years. Thanks to CWA, they had some rights forced on the company to treat them humanely. CWA still saves the day for union members & is still a good union. Greedy management has shipped customer over seas to Moslem countries who "for security reasons, can't tell you where they are located". I can NOT understand the gooks. I am Cherokee & Choctaw Indian, so don't call me racist. The gooks just can't speak English & frankly "don't give a damn" about customer service and neither does AT & T's "Simon LeGree" management/board members. It was bought out by Southwestern Bell & uses their "SLAVE, YOU OWE US" mentality & attitude. We need to bring those & all manufacturing back to the USA. Put the jobs on the Indian Reservations, in small town America. To hell with Communist China, Communist North Korea, Kim Jong Il, Pakistan, Iran, Iraq & their OPIUM/HEROIN Growing Drug Cartels of Alcada & the Mexican Cartels & their mules & illegal aliens. God Bless America & our Veterans. Arizona's Sheriff Joe is right. Obama is a Communist as is Joe Biden, Nancy Pelosi, Harry Reid. They should be tried for the treason they've committed and sentence carried out at 12 Noon on Wednesday. Semper Fi. Do away with NAFTA, CAFTA. Retry Bill Clinton with an Honest Congress & Senate and send him to life w/o pardon or parole or amnesty. God Bless the 10th Mountain Division, the Air Commandos, the U.S. Marines, the Navy Seals, Corpsmen, Medics and every other American Vet on Obama's Terror Watch List, keep them safe & elect honest Americans to office, then bring back the tariffs on foreign goods; but, charge it on the Corporate Executives and Board Members profits & $50,000.00 Suppers & Lunches to Paris, London, Rome, etc. overseas. Let 'em eat Bologna & crackers like us working stiffs have to do. Cut foreign aid to dictators like Robert Mugabi in Zimbabwe while his own people starve, the dictators in Pakistan, Iran, North Korea. Bring back Fat Man Shaloam & Semper Fi. GO MASAD GO! | |
| Raquel (Edgewater Florida) | 11/30/10 |
| Door To Door advertising is being deceptive to you to get there service.On October11 one of thier reps showed up to my door trying sell their services. I said No thank you. The next day two different people came to the door and stated That will beat out the price of brighthouse so I let them in (bad Idea). Well they told me that the first 30 days was free and if i didn't like it they would come back and take their equiptment back. They never said if you keep it they will back charge you for those 30 days. Also they told me that my bill will be 149.00 tax included thats also a lie, they also told me that 149.00 will be my bill as long as i have them with not contract. thats a lie it will go up to 174.00 + tax. I just got by bill 5 days after the billing cycle so you cant cancel them.my bill was 359.09 when i was told it will be 149.00. I reported them to FCC FederalCommunications Commission. if your having problems with them please report them | |
| Clarence D. Thomas | 11/30/10 |
| AT&T: November 30, 2010 Thank you for the excellent service always provided by Mrs Marci Stossmeister. Marci has provided my family with excellent service since March 2010. She has a powerful working knowledge of AT&T plans, phones, and available services. Each time that I visit her at either Hinesville GA store, she provides all information needed to make BEST phone, and plan decisions. As an Army leader, I recognize that Marci already possesses those leadership skills to work at a much higher level. When she is promoted, Hinesville will surely miss her. Marci’s promotion will allow her to continue providing outstanding leadership, knowledge, and communication skills that positively affect a higher level of AT&T superiors, peers, subordinates, and AT&T customers. | |
| Keysha postlethwait | 11/21/10 |
| My boyfriend an I have been with Att for about 5 or so years, an we've had to call them everytime the bill comes cause they ALWAYS have so extra cost on there, an of fcourse they can't do anything about it ! Like last bill we couldn't afford it all so he asked for an ext... Well they Att guy put it on dec 7, 2020!!! Then a week later our phones were off!!!! It took him over an hr to get the phone back on cause he had to explain to everyone that he asked for a month ext not a 10 year ext. An we've got tha new bill already an the bull crap reconnect fee is still on there, an our roll over min are still 0, not to mention the fact that we changed tha billing date 5 days a while back an we got charged so bs fee an got prorated 2 times, an we have fought them over an Over on that. Well today was the last straw! We were at best buy an i feel in love with this phone. I never want anything nice or expensive, im a mother of 2 with one due any day now, so im always thinking of stuff for them, so when I think about my friends buying themselves a 150.00 dollar pair of pant my mouth drops. But for once i found something I really wanted for myself, well he went an paid tha bill an they got my phone out an had it all ready an then we're told we can't get that phone on our upgrade, only a iPhone an had to pay a fee or whatever for that! I'm pissed an he's right along with me. He was fixing to pay them 700.00 dollers just to get me a phone! Since when can someone tell me that I can't use my upgrade on tha phone I want! Were DONE, we just paid 300.00 bucks for nothing, we got screwed with 2 proations, we got screwed cause ,some guy app doesn't need to be an Att bill adjuster, an we didn't get our roll over min back or the reconnect fee taken off the bill! An mr an him have both had an iPhone for almost 3 years an at first it was cool but now we can't stand them! No matter if you have everything up to date, or if you clean it up every month, or have all tha nice acc. So it won't get messed up, or keep ur iTunes organized an updated this phone still sucks! I've done everything I can an this is still a peice of crap. But that's fine cause tome were switching to verizon! So at 9 months pregnant im going to have to go an tell att to kiss my but, they can take there "upgrad" An Eat It! Then make them give us our connect fee an were done with it!!!I'm sure verizon will be happy to get our money! ' | |
| Jennifer Genious | 11/21/10 |
| I consider my self a value customer of At&T. And At&T alway say to they customers"Thank you for being a value customer" Yet I don't feel like that value . I.ve also been faithful to AT&T for years Many, Many years. I even had my friends and clients from different states join At&T.Now I am losing my faith in them. When I need they help, there is no help and thats when I found out I was not appreciated by At&t. My iphone was stolen about a week on my way home. I had to suspend my account until I get a IPhone, I am due for a full upgrade in Feb. But At&t refused to honor me with a full upgrade now.They want to give me a partial upgrade now which would cause me $299 plus tax. If I wait intil feb it would cause men $199PLus Tax. Why can't AT&T give me a full upgrade and charge me the $199. for my IPhone being I just have a few months left?I am not asking for as hangout , But is asking at&t to simple upgrade me now with a full upgrade for another two years where I can pay $199. Every one I know with Verizon tells me they do not treat they customers like this. A friend of mine has the same problem he hav a phone from Verizon in about two days. | |
| michael tack | 11/22/10 |
| I have been trying to get a response for a serviceability issue for some time now. i have been told by at&t to schedule a site survey however nobody seems to know how to do that. i believe your information on my property is incorrect. i would love to have service from your company again. If you could please help. thanks mike 8104341179 call me anytime | |
| PT | 11/22/10 |
| I would actually give them 0 stars. In August they gave me a refill date of 11/23/10 and on 11/22/10 seized my account because I did not refill on time! When I called they said they had no record of giving me the 11/23/10 date and offered me $45 (less than half of what they seized) and a 3 month extension. I will be getting rid of AT&T for my DSL, landline and mobile. I will also sell my AT&T stock. If everyone did this perhaps they would pay attention to business. PT | |
| Jorda | 11/23/10 |
| After reading through the complaints trying to find information for my mother in law, I am so thankful to have Verizon. My advice SWITCH TO VERIZON! | |
| L.. DAVID | 11/20/10 |
| CANNOT GET A FINAL BILL FROM ATT FOR ONE OF THE BUSINESS WE CLOSED, BUT SOMEONE FROM INDIA CALLS TWICE A DAY WANTS ME TO PAY, I DON'T KNOW HOW MUCH, NEITHER DOES HE GOT A CALL FROM ATT IN FL. THEY HAD THE WRONG NAME AND WRONG PHONE NUMBER MAYBE THE GUY FROM INDIA HAS SOMETHING TO DO WITH IT. I HAVE 9 BUSINESS NUMBERS WITH ATT. GUESS WHAT, I'LL FIND SOMEONE ELSE GOODBY ATT. | |
| Barbara | 11/24/10 |
| So far you are 0 stars. Got the Samsung Captivate phone and it started shutting itself off - occasionally at first, continuously of late. Been to the Customer Service Center twice, in doing so passed the 30 day return date. Nobody can fix the problem. I have newly downloaded Ap Killer programs, a new battery, and I've had all my user data deleted - still shuts itself down. They act as if they are really going to correct the problem, but info on the internet identifies this problem as unfixable. I've asked for a new phone, and was told that despite my phone being under warranty, I will only receive a refurbished cell phone. Know any other warranty that won't replace a brand new device or appliance if it is critically flawed. I paid for a new phone, I want a new phone, not someone else's problem child that they returned. I want a cell phone that rings, and I can answer. This is the fundamental purpose of the phone. If it is shut down, it can't ring, and I can't answer. I can't tell you how sorry I am that I switched to AT & T. Too bad I didn't see this page before switching. I realize there's no one on the other end, and it is laughable that Corporate Headquarters is going to look at it, but maybe other Captivate folks will chime in. | |
| Terri Turnbull | 11/24/10 |
| Had I known the only way to contact AT&T and get nothing done was to use this web site with mostly poor performance on it ---I would have probably not switched to AT&T ---I have spent two days and nights on the phone with AT&T trying to fix my service this time---it has been a problem since I started but works then quits--the latest I found AT&T installation files show up in my personal files--which coincides with when it broke--not to mention I feel like my personal information has been breached such as my social security info, health info and budget info. My tax returns were in those files. How did it get there and why does AT & T refuse to help or only hang up--finally someone went to get a supervisor after I refused to talk anymore since I had called back for the 25th time today after being cut off and started over on the recordings. The supervisor was on break and could not come to the phone. I lost toys from toys for tots today because I could not get confirmation to them on my email-it was turned away--I also missed out on a job I was working on due today online (as I am in the bed on oxygen with cancer)--lost that one too-the only money had coming in till the 1st of the year but you still didn't care enough to do what was right today after already being on the phone with you all day yesterday. Friday, I will take a different approach to the programs that are now not opening since AT&T decided to put their installation informaton inside data files from Microsoft Office, which as you know you don't support per you--funny that was not told to me when I signed up or when you sent a technician out to my house to set it up. Someone needs to take a look at what you are doing to people---maybe read your own reviews of mostly 1s-poor posted on your own corporate website. You know my number if you can get through it is with you and I literally have been on the phone with you more than not. | |
| PRISCILLA PORTILLO | 11/17/10 |
| Following inoperative phone lines for just about five weeks in my office, I have made numerous attempts to reach someone from the AT&T Corporate office to assist in my request to have my monthly bill fee waived for the month the phone lines were not working! In addition to opening/filing/obtaining "RDS" numbers, I have had to deal with unprofessional Customer Service "Supervisors", unresponsive representatives, and my complaints and concerns have been completely neglected. Needless to say we had a horrible decline in business sales during the five weeks our telephone lines were not working, in additional to an outrageous bill received from our answering service from the times the answering service were actually able to receive the rolled over calls. I cannot believe AT&T would be so inconsiderate as to ignoring my concerns ans complaint. Not only did the "Supervisor" offer me $250 compensation or refund off of the total monthly bill, she often spoke over me and continuously made me believe she was calling me a liar. I would expect a little more attention from a company as big as AT&T in their assistance with a situation as horrible as mine. We have been customers of AT&T for several years and are really reconsidering our service with them, as we are certain any other telephone company would address our concerns in a much quicker and polite manner! IF A LIVE PERSON WITH CUSTOMER SERVICE SKILLS FROM THE CORPORATE OFFICE IS ACTUALLY READING THIS, PLEASE CALL ME AT 888-337-3277! | |
| M. Schiller | 11/17/10 |
| What is going on with your internet IT department. I subscribe to the AT&T Extreme 6.0 Internet plan. In all of the time, my bandwidth has never gone higher than 3.5. As a matter of fact For part of the day my bandwidth is as low as .9 mps. Besides not receiving the amount of bandwidth that I am paying for, my transmission seems to fail frequently and times out going through the network. Forget about streaming video, the network is broken. I have documented the transmission timeouts and have later read on the internet that the site that I am having trouble with, in Ga. has been broken for a very long time. When asking for help from the internet department, they keep sending line repair people to fix a network problem. It is just like you go to a shoe salesman for brain surgery. False advertising, poor service, and lack of internet fundamentals are indicative of my experience. | |
| Mo D | 11/18/10 |
| Dr. Mr. Randall Stephenson, Chairman and CEO of ATT: How can you let all of these complaints go on? I am adding to the list. Two weeks ago, I went into an ATT store and asked for two cell numbers to be consolidated into one. One of them, and AT&T cell line, was to have gone to a land line. I also spent hundreds of dollars on iPhone and accessories. Despite being told that the old AT&T cell number would ring into my consolidated number until it began working as a landline, that did not happen. Instead, the landline is still not operative, and my original number was disconnected and lost. Family, friends and customers in my home-based business now get a recording saying that my number is not working. Forced to take a new number, I simply asked for a recording to attach to the old number so that my callers would know how to reach me. I was told that it was not possible. This is AT&T. This is the 21st century. How could this not be possible? Other phone companies have advertised "Keep your phone number." Clearly, there is value in number continuity. Yet, I have been treated as if my number is insignificant, and so am I. For that reason, I do not want the iPhone, I do not want the AT&T service, and I want my refund. However, from reading the complaints above, I see that I might be up S_ it Creek without a paddle. And, I agree with someone else who noted that it is almost impossible to locate a corporate number. To those I say, search under AT&T global headquarters, Dallas, TX. | |
| Linda Reed-office manager | 11/19/10 |
| Our office signed a contract in 2004, when trying to add additional services, we were told we had internet services, but not on bill. To add to bill (although we have internet through comcast) it would be 20 for 2 months pro rated for adding to bill. And if we connect it would be $100, which was refundable. I ask to see contract, but was email the 2004 contract. I ask for the latest on and was told it renews every 3 years. I could not cancel un til Jul 2011, if I did I would be back billed for the discount I received???? Why get back bill when we were charged for something we had no idea we every had, and why cant we cancel without a penalty??? Thing is we just wanted to see if we could add additional services, but opened a can of worms...Someone is trying to pull the wool over our eyes and I don't know who to get in contact with. Help | |
| ronald gorr | 11/19/10 |
| Your reps were rude on the phone vthey cutt my phone off and I had a payment arrangment on it so they took money I didn't have from me to pay the bill and then told me that I had to 25.oo to reconnect. I'm not paying a dime for your mistake. So expect some money back to me . Email me at txron409@yahoo.com | |
| LD ENGLEMAN | 11/17/10 |
| I KEEP GETTING CALLS FROM A COLLECTION AGENCY [2 PER DAY] FOR SERVICE DURING SEPT AND OCT OF 2010. DID NOT HAVE THAT NUMBER IS SEPT AND OCT. THE COLLECTION COMPANY DID NOT KNOW WHO I COULD CALL FOR ASSISTANCE. SUGGESTED I LOOK IN THE WHITE PAGES. CALLED 800 660 3000, SOMEONE WILL CALL ME BACK IN 48 HOURS. DID NOT HAPPEN. GUY FROM INDIA KEEPS CALLING TWICE A DAY. | |
| Terry Robinson | 11/21/10 |
| AT&T bought out all of my older phone companies. That’s how I ended up with this incompetent company to begin with. When AT&T took over, I started having bad service, dropped calls often (more than half of all calls I made), and my bills went up. I bought a new cell after my old one was damaged. I paid for the new cellphone in full at the store. Kept my same plan. They charged me 19.99 on my next bill because I bought a new phone. I tried to cancel my AT&T home phone because it wasn’t needed. It took hours on the phone because their customer service has so many automated computers it is almost impossible to talk to a person. They accidentally canceled my internet service instead of my home phone. I’ve had it. I went with Verizon for my cellphone and Comcast for my internet. I canceled everything I had with AT&T. AT&T has called repeatedly wanting to know why I canceled their service. I have told them not to contact me again several times but they keep calling. No one should EVER use this company for anything. I have looked up my local laws. The next time I get a call from them, I plan to sue them for Harassing Communications. | |
| Barry Anderson | 11/14/10 |
| I am trying to locate a phone number for the executive appeals department. att&t has been overcharging me for about 3 years.I filed a grievance a month ago.No response yet.Customer service has not been any help. I am trying to call and see what the status is. Wisconsin 54082 | |
| Atlanta | 11/15/10 |
| Zero Stars for ATT customer service Call Center in Jacksonville FL. They give nothing but lip service or talk from what they are reading on the screen they can not think for themselves. ATT disconnected a service for DSL without permission, account is in good standing, they say they were given permission yet there is no way permisson was giveneither verbally or in writing. Now they are using the FCC as an excuse to not fix what they broke. Lies are another thing they are good at. Stay away from ATT DSL and any ATT product lines, after reading some of the posts here and on other sites, ATT has many RED FLAGS that say BEWARE!!!! | |
| FSTRDNU | 11/15/10 |
| Trying to find an actual ATT real estate in or near Fremont, CA and all I get is the runaround. Got hung up on their 1-800 number and security guards with no knowledge at two addresses in Oakland. Did alot of walking and I am pooped. Does someone at AT&T actually exist? | |
| Enrique | 11/11/10 |
| I am officially filling a complaint with the FCC and the Better Business Bureau regarding what can only be described as reluctance to connect my DSL after a failed attempt at getting on their U-verse program. AT&T does not seem to care about its customers but particularly those with Hispanic names. These underserved communities continually go underserved and the level of customer service and overall caring for customers in those areas is completely lacking. I have done everything in my power to get these idiots to get this problem resolved including waiting for three weeks for them to get someone out here to restore the original line connections prior to U-verse changing things around. U verse says is ATT, ATT says is Uverse… then its well they need to release the line… then its well you have to wait two weeks to get a technician, then for no apparent reason they cancel that work order and no one can say why… they wait another week or two to only be told today well maybe Saturday… the sad thing is, the technicians don’t even know why they are coming out in the first place… the guy that was coming out to day called me and asked me something about an interior jack… Disgracefull… This giant company does not know its ass from its head… and all these customer service reps getting paid 6 dollars an hour are a bunch of frustrated mindless robots which have only been trained to regurgitate the information they see on their screens and obviously lack the ability to think… | |
| RWDW | 11/11/10 |
| I CANCELED MY SERVICE WITH AT&T AND HAD AN OUTSTANDING BALANCE UNBENOUNCED TO ME AFTER CLOSING ACCOUNT WHATEVER MY OUTSTANDING BALANCE WAS THEY TOOK RIGHT OUT OF MY CHECKING ACCOUNT WITHOUT MY CONSENT.$429.87..!!!THEY REFUSE TO REINSTATE ME THE FUNDS SO I WILL BE CONTACTING AN ATTORNEY ASAP..DO NOT EVER USE THEM FOR ANY SERVICE WHAT SO EVER..I SPENT AT LEAST 2 HOURS ON THE PHONE TRYING TO RESOLVE THIS MATTER, ONLY TO BE BOUNCED FROM ONE REPRESENTATIVE TO ANOTHER. AND AFTER ALL THE YELLING AND CRYING WAS TOLD THEY COULD NOT HELP ME, NO WAY TO REVERSE THE PAYMENT (WOW) THEY REALLY STAND BEHIND THEIR NAME-NOT!!!!!.I WILL BE REPORTING THEM TO BETTER BUSINESS BUREA AS WELL.. | |
| Anthony | 11/10/10 |
| I am currently rating AT&T with 1 star. I opened a business account. Spent nearly 2 hours on the phone with representative after rep. They took all my information (EIN# etc.) When I attempted to bundled my services, and include cellular services. They stated "You need to carry your corporation papers to an office to verify information". I decided I will do that later. Over a month later the pulled the plug on my entire phone service. I contacted them to determine what happened. They stated "We sent you a letter requesting you fax over your corporation papers, including personal ID, and copy of your credit cards". It has been 5 days, and no communication from AT&T. My issue is all this fraud prevention was requesting it for the Cell phone service. Then they decided to add it to the entire package without my knowedge. Now, as a business I am without phone service, and customers are wondering if I pay my bill. Because the outgoing message is states it is disconnected. | |
| Moira McGee | 11/9/10 |
| I have been told completely different information from the online number versus what the instore sales representatives informed me when I purchased my phone! To me this is false advertising if they then fail top provide the package I was told I was signing up for! I just was hung up on by a Customer service rep named "Anisa" (sp?) who refused to let me speak with her Supervisor! AT&T has been a nightmare to deal with!!! | |
| Debbie Sammons | 11/9/10 |
| I'm so disappointed with AT&T's customer service and I'm not even a customer yet because I can't get anyone out here to connect us. My phone calls to them take sooo long with all the "being on hold" time. So far they've only run the line and, after a week or more, they came and buried it. Our 2nd attempt at an install (scheduled for today) was somehow bumped to Friday. AT&T has some pretty slick advertising materials....I'll give them that...and a fast taking salesman. I'm so thankful that I found this site so that now I know to cancel our order. Hopefully we can avoid the headaches that the rest of these people have experienced. | |
| Diana | 11/10/10 |
| Do you remember what AT&T stands for - American Telephone & Telegraph - yet you outsource your calls to India. It took my mother over an hour and four transfers to actually speak to someone in America. You need to fix this. | |
| Sherry F | 11/7/10 |
| I am writing in regards to a $100.00 reward card promised when I agreed to on a service installation. The reward was documented online for several months. I had called AT&T customer service several times during an approximate 3 month period to inquire as to why the card never arrived. I was repeatedly told it was being processed and each time it was verified that is was a qualified product for the reward card. I was given a reward confirmation number. After several months, AT&T now states I am not qualified. After no success with customer service, I asked the customer rep for corporate headquarters address and phone number and they state they don't have the information. Will be cancelling service at the end of contract and they have probably lost our cell phone service as well, which we have been with for several years. | |
| | 11/2/10 |
| AT&T has "farmed" their customer service out to India. Their customer service was awful to begin with , WE NEED TO KEEP OUR JOBS IN THE US | |
| James R | 11/4/10 |
| I recently discovered that att was overcharging me for my overseas calling plan. The plan cost one dollar a month, however, they charged me $2.19 a minute for those calls. When I first purchased this plan att did not tell me that there is another plan that costs $5.00 a month and the calls are 0.23 per minute. They did credit me with the overcharged amount but having screwed me like that I separated my DSL internet service from the bundled plan, with the intention of canceling my landline service because of their dishonesty. I tried to get my home number ported over to Vonage, which is much more economical. Before I could get my home number ported over to Vonage, att disconnected the number and refused to port the number to Vonage. I spent 45 minutes on the phone today with att trying to get issue resolved. I talked to four different people, two of whom just hung up on me and the others giving me the runaround. I called Vonage back and told them that I will be keeping the temp. number they gave me. As a result of todays runaround I will be switching my internet service to comcast. I would advised anyone who is fed up with att's crap to look at other carriers/providers. | |
| | 11/4/10 |
| Been dealing with att for past 2 weeks for dsl service very poor service very incompent techs one of the worst companies i have dealt with. I | |
| Robert Hall | 11/6/10 |
| I have worked for penske cooperation, FRIEGHTLINER, CATAPILLAR, KENWORTH AND MANY MORE AND THEY ALL HAD INTERNAL COMUNICATIONS BETWEEN DEPARTMENTS. HERE IS A CUMINNICATION COPERATION AND THEY CANT EVEN COMUNICATE BETWEEN THE TWO WOW THATS IMPRESSIVE.IVE HAD EMPLOYEES LIE ABOUT THERE POSITIONS AND HAVE HAD THEM TELL ME THEY CANT HELP I NEED TO CALL IN AM TO RESOLVE THE BILLING ISSUE WHICH IS THERE PROBLEM BUT IF I MISS A PAYMENT THERE QUICK TO SHUT MY SERVICE DOWN AND HIT ME FOR A LATE CHARGE AND OH BY THE WAY AND RECONNECTION FEE, BUT WHAT HAPPENS WHEN ATT MESSES UP AFTER 4 WEEKS OF MY COMUNICATIONS AND SUPPOSE THIS PROBLEM HAS BEEN HANDLED AND THE MANAGERS ON STAFF ARE QUICK TO BACK OUT AND REFER THE CUSTOMER TO CALL ON THERE TIME AND EXPENCE. AS OF 11-05-10 I TALKED TO A SARAH,ALEX WHICH ALSO PURTRADE HER SELF AS A MANAGER AND THEN TRANSFERED TO ANOTHER DEPARTMENT WHICH HAD NO CLUE WHY I WAS CALLING AND THEN TRANSFERERED ME TO TONY WHICH WAS TOTALLY B--S---- HERE IS A MAJOR COPERATION OF COMMINCATION THAT CANT EVEN TALK TO EACH OTHER I THINK THE CEO REALLY NEEDS TO HAVE HIS MANAGERS CHECK INTO THERE DEPARTMENTS AND REAVALUATE THERE PROCEDURES AND TO BE MORE CUSTOMER FRIENDLY AND TAKE CARE OF THE ISSUES AS THEY COME AND NOT PASS THE BUCK. I ALSO HAD ANDREW TELL ME THAT WE DID NOT HAVE U VERSE BUT AS OF 8-04-10 IT WAS CONNECTED AND WAS CONFIRMED BY CATHY THAT YES I DO HAVE UVERSE AND THAT ANDREW DID NOT KNOW WHAT HE WAS TALKING ABOUT GEE ATT YOU THINK YOU NEED TO WAKE UP AND RECHECK YOUR OPERATIONS BEFORE YOU LOOSE ALOT OF CUSTOMERS. | |
| Julie Susanne | 11/5/10 |
| I wish I had read these complaints sooner. AT&T PROMISED a rebate for installation- now they are charging 2 installation fees ($149 + 149 = $298!) for phone and internet only!! I am cancelling and going back to Brighthouse MUCH, MUCH better service! AND, They don't lie! Also sending written complaints to the FTC and FCC. | |
| Susana K | 11/3/10 |
| I have lived at my present address for 47 years, since before the DoJ busted up the old AT&T monopoly and my local phone company was spun off, but AT&T became my "long distance" carrier. That was when they started charging me $6 a month for NOT making LD calls; I cancelled AT&T as a LD carrier and still use a long dial-around number for the very few LD calls I make. I've never forgiven them for charging me for a service I did NOT use! But then after a few corporate mergers, they swallowed up my local company and I'm stuck with these SOBs again. Now I get a regular monthly letter from "Kellie" begging me to sign up for phone, internet, and TV that I don't want, and at first, they were phoning me monthly for the same. Now it seems like the phone calls are coming more frequently than monthly. I just picked up another one and was so angry I screamed at the operator and used language I'm not proud of. Because I have an on-going relationship with the company, I can't exercise the FTC Do Not Call list. I wonder what it's going to take to get these people to stop hounding me? I will NEVER sign up for ANYTHING with AT&T again. I just don't trust them. And I really feel for all the customers who have posted here who cannot get service or refunds. I know the economy is tough, but AT&T's support of the wrong side of the political spectrum is part of the reason, so I have no sympathy for their economic "woes." They should try living on what I have to live on. Yes, we need to keep jobs in the US, and huge corporations need to remember the concept of service! And no, AT&T is NOT "too big to fail." | |
| Susana K | 11/3/10 |
| I just read a few more posts here and became uneasy. This past month I noticed an additional $15 charged to my phone bill ($16.34 with taxes) for a "monthly subscription" to some music service I never asked for. I used the web site to cancel, as instructed on the bill, and sent a copy of the cancellation email and the page with the charge back with my payment after deducting that sum from my bill. Now I see that other people are not having charges removed from the bills. Guess my 30 years in law may come in handy, because if they don't remove the charge and end that subscription, I WILL sue! Maybe having to send an army of corporate reps to courthouse after courthouse to address thousands of small claims lawsuits will teach them a lesson if other dissatisfied customers follow that idea. | |
| tom spigener | 11/1/10 |
| Well , I have a question about a charge on my home phone , although I can get it creditted to my account , I cannot get anyone in your local office to explain why an AT&T contractor is allowed to bill me for a service I did not authorize . What sort of flim -flam shoddy operation have you turned to ? Fairly poor customer relations department , you don't even have a toll free number to contact you by. | |
| L. C. Alton | 11/1/10 |
| MR. STEPHENSON; YOU SHOULD RESIGN THE OFFICE YOU ARE HOLDING AS AN ACT OF CONTRITION FOR THE SCREWING YOU HAVE BEEN GIVING THE CUSTOMERS OF AT&T DURING YOUR TENURE. tHE REPAIR SERVICE IS WORST THAN NONE. IT SEEMS THAT NONE OF YOUR TECHNICIANS, DISPATCHERS, CALL CENTERS, ETC. SEEM TO KNOW HOW TO HANDLE DAY TO DAY MINOR PROBLEMS. LIKE THE LEFT HAND DOESN'T KNOW WHAT THE RIGHT ONE IS DOING. MOST OF THIS IS DUE TO POOR SELECTION OF MANAGERS AND SUPERVISORS THAT ARE IN-COMPETENT. MOSTLY THOUGH OF THE CEO FAILING TO HAVE AND ASSIGN PERSOEL THAT CAN DO THE JOB RIGHT NOT AS POORLY AS YOU SEEM TO FUNCTION. YOU SHOULD DO THE RIGHT THING ,RETURN THE EXCESS SALARY YOU HAVE DRAWN FROM THE STOCKHOLDERS FOR POOR PERFORMANCE AND SURRENDER ALL BENEFITS RECEIVED OR MIGHT BE DUE AND GO TO WASHINGTON TO JOIN THE REST OF THE BEATERS. IF, THEN TO HELL WHERE THE REST OF AT&T HAS GONE BECAUSE OF POOR LEADERSHIP. | |
| Leona Webb | 10/30/10 |
| I transferred to AT&T in March and the nightmare began. First, the representative showed up one day early - while I was at a dr. appt. Then when I finally got thru the various menus, they put me off for 6 days, but told my other carrier to drop my service - so was without a phone. Then received two calls from AT&T asking if I received a phone book. Both times told them no. Here we are at the end of October and I still don't have a phone book. In September my phone went out and it took days for them to fix the problem. Less than a month later I had the same issue. Again, it took me over an hour to get thru the menu to talk to a rep. Phone was out on Friday and they would be out on Thursday to fix the problem. Cox Communications came out Tuesday and I transferred everything to them. Your Customer Service is a joke. I don't know what happened to AT&T, but this is not the company I knew in the past. I will never be abused by your system again! Cox takes good care of my service. | |
| Frank L. Grigsby | 10/30/10 |
| I previously had AT&T land line, cell service and DSL. I constantly had issues with customer service and disconnected my cell service and land line keeping my DSL only for the email address. Now a year later I decided to have a land line re-installed. Why I went with AT&T to only be frustrated by them not being able to get anything correct baffles my mind. On 9/23/10 I placed a order for home phone service that was to be connected 10/11/10. Of course it was not so on 10/12/10 I called only to find out that my order was lost. I placed a new order 10/12/10 for connection on 10/19/10 and of course it was not connected. I again called on 10/20/10 and the land line was finally connected 10/24/10 (1 month after I placed my original order). Since 10/24/10 I've been trying to register my email from my old dsl with my new account number, of course I couldn't do that as AT&T had not disconnected my old account. I called on 10/29/10 and low and behold my old dry loop was still active, but AT&T assured me it was being disconnected that day. Well, on 10/30/10 I tried to regiser again and my dry loop is still active and their disconnect department is closed and I have to call back monday. If you are considering AT&T for any type of service home phone, cell or DSL I HIGHLY RECOMMEND AGAINT GOING WITH AT&T. THEY CANT SEEM TO GET ANYTHING CORRECT. SOMETHING AS SIMPLE AS SETTING UP SERVICE BECOMES A HORRIBLE NIGHTMARE WASTING YOUR TIME AND EFFORTS. THEIR DEPARTMENTS DONT COMMUNIATE WITH EACH OTHER, NOR DO THEY SEEM TO BE ABLE TO DO ANYTHING CORRECTLY THAT THEY TELL YOU. PLEASE PLEASE PLEASE GO WITH SOME OTHER PROVIDER THAT WILL BE ABLE TO DELIVER THE CUSTOMER SERVICE WE DESERVE. | |
| Susan Musgrove | 10/28/10 |
| October 28, 2010 Dear Mr. Stephenson, I am writing to you to express my extreme displeasure with your company. I am new to AT&T (with the exception of cell phone). And I deeply regret having picked AT&T for phone, internet and directv. Let me start at the beginning. In early September I contacted Bell South – now AT&T to start service at a new home my husband and I purchased in Flat Rock NC. I ordered landline, internet and directv as part of a “bundle” deal. From the beginning it was a fiasco. I ordered the service to start on Sept. 24, 2010 as we were still in California packing up our house. Several days after I ordered the service (Sept 10thish), we get a call from an AT&T installer the he was on the way to our house in Flat Rock (which we had not closed on). So, I called AT&T and told them they messed up. At that time I was told I had not ordered a landline (which I had) and they corrected the order. So the service was rescheduled for the correct date. By the way, let me digress here a bit. Calling AT&T is a nightmare. It is very difficult to get a real person. And when you do they are so damn cheerful and inefficient it is frightening – like talking to a Stepford wife or husband. While driving across country we were informed that our furniture would not arrive as planned so I had to call AT&T to reschedule the service. It was difficult as our cells had AT&T service and oh guess what- it sucked! So fast forward to the day we are supposed to get our phone and internet. The installer arrived and found he could not connect us because AT&T had cut the line to our new house. So, an order had to be put in to connect us. At this point, I would like to say that every worker that came out to our house was terrific. They tried their best to provide our service. The sad thing is that is that each person had a specific job (ie dig a ditch, connect, dig a hole etc.). The process took over a week because someone dropped the ball at AT&T and forgot to schedule something or other. So, sadly I had to call AT&T to inquire (each phone call takes up to 45 minutes with AT&T because of hold times and incompetence). I was told by one customer service person that I would not get service until October 29 and then had the gall to ask me if I would like to order more services. Why in the hell would I want to order more services when I can’t even get what I originally ordered? Now on to the nightmare that is directv. The installer arrived as scheduled and because it was a new house could not find where the builder had put the junction box for cable. He also told my husband to dig trenches for cable access which he did. Once we got the information on the junction box and trenches were dug, we called to schedule. We tried to get the same installer but of course that did not happen. The new installer told us that we had to trim trees. So almost $1100 later for trimming trees we were ready for directv to come and install. Keep in mind that by this time we had missed 5 episodes of Mad Men. So, we finally got our tv on Oct. 13 – but not the service I had ordered. I ordered Whole Home DVR and I was told I had not ordered it. So, I was told to call directv and correct the order and just have the service installed that day. I waited a few days to call because I was busy unpacking and to be honest I wasn’t sure my nerves could take another prolonged phone call. When I did call directv, I was told I had not ordered Whole Home DVR. So after an 1 ½ hours on the phone with directv, I got them to send us the correct receiver with no charge. I should mention that I was on my cell because guess what I did not have phone service yet. So, I am sure I went over my allotted minutes with AT&T. The correct receiver arrived and my husband installed it. He called directv as instructed and guess what again? - it did not work because we did not have a deca (whatever the hell that is). This particular call took over an hour. I have to say Clinton was very helpful but sadly told us that we would have to call AT&T because they are the ones who forgot to order the deca. So that was my entire morning yesterday. AT&T finally admitted they screwed up that my original order included a Whole Home DVR. After over an hour on the phone with a supervisor with AT&T, I was told that an installer would call straight away to come and install the deca. The local company called right away and told me that they could not come because the order was closed. One only has 2 weeks to change an order (something I did not know). However, the tv was installed on Oct.13 and I called on Oct 27. According to my math that is exactly 2 weeks. But according to AT&T math it is longer. So, I was transferred back to AT&T and after ½ hour I was told that because the 2 weeks had passed the best they could do for me is charge me $205 for the deca and then credit it back. What kind of bullshit is that? AT&T admits they screwed up and then wants me to pay for it. Are you people smoking crack or what? My husband got on the phone and convinced the supervisor to just send the deca and he would install it. Which is what is supposed to be happening – we shall see. Now, if my few words of profanity offended you – you got off lucky. My father was in the merchant marines and I learned fluent profanity at his feet. So with that I will sign off and go nurse my sore ears resulting from lonnnng phone calls with your company. With regret, Susan Musgrove 329 Kenmure Drive Flat Rock, NC 28731 828-692-0503 PS Please do not have an AT&T person contact me by phone – my nerves are shot. | |
| Att SUCKS | 10/28/10 |
| ATT sucks, they have horrible service. Period | |
| M Charles Williams | 10/28/10 |
| If I could I would give AT&T a zero, I called on October 20, 2010 to have my service transferred and was given the date of October 25, 2010 for installation at my new location. I was also given a new phone number although I was only moving 10-15 miles away. Once I was given the number I had to order new business cards - now the fights starts it is Thursday October 28th and I do not have a telephone, my internet is not working and the AT&T wireless air card I have does not work in the area. After calling them, Tuesday, Wednesday, and Thursday, staying on the phone for at least an hour per call I have continued to get the same run around. "I have to fix this problem hold on" after staying on the phone so long and being placed on hold several times per call I gave them my office and cell number to call me back once they resolved the issues in question. Guess what no return call at of this posting. It is a sad day in Bedrock - buyer be were V/R M. Charles Williams Pine Bluff, Arkansas | |
| Workneh Desta | 10/27/10 |
I know I will not get any response from the corporate office. I just posted my complaint in case other customers may see and learn from me. I subscribed a home phone and DSL internet fron ATT in March 2010 and the monthly price is 17.55 and 24.95 respectively. Starting from April 2010 my DSL bill comes with strange amount 42.95 and I complained to the customer service that the bill is incorrect. They promised to correct it and I continued paying the said amount. they continued charging me this amount till this day and i continued complaining. Now they come up with another reason that I have no long distance phone service. This was not an issue when I ordered the service on March 18, 2010 where I got order confirmation No.(3886256) that states my monthly payment for the services is respectively 17.55 and 24.95 respectively for phone and Internet service. I found this disgusting rip off from Att. If the corporate office can correct it my phone number for the service is 770 682 4761. But I have decided to disconnect the service before the contract and contact my lawyer to get back the amount of rip off and prevent possible obstacles att may cause on me. | |
| Mary | 10/27/10 |
| I HAVE BEEN A CUSTOMER FOR ALMOST 10 YEARS NOW AND THIS IS WHAT I GET!!!! I purchased a Motorola Backflip and paid almost $300.00 for it. I have had it since May of this year. A couple of weeks ago I was having a conversation with somebody. The person on the other line started saying I can not hear you. I asked can you hear me now, can you hear me now. The phone started making a frying noise and died. I could not turn the phone on nor was I able to charge it. I took it to a local AT&T store where they could not turn it on either. So I called AT&T customer service the next morning when I was able to turn it on again. I explained to them what happened. They sent me to the warranty dept. and they wanted to do a diagnostic on the phone. So she tried and the phone froze up. They charged me $12.00 for the next day shipping on a referbished phone.I think we should not get a referbish phone after paying almost $300.00 for a phone I have had for 5 months. I paid them this money basicly to end up with a peice of crap. When I got the referbished phone it lasted 7 days and I am not able to use this phone at all. I have been on the phone to AT&T for about 3 1/2 hour total trying to resolve this issue. So the last time I talked to the customer service dept. I told them I did not want to go through the warranty dept. I will just claim it on my insurance. Mrs. Wendy W. does a great job in assisting me, but when she sends me to the insurance dept. they tell me that they are going to send me a referbish phone and I told them no. I give AT&T $300.00 of my money the least they could have done was send me a new phone. I am not asking for an upgarde to Iphone I just want a phone that works. You can not get all you data off of this phone. AS MUCH MONEY AS WE GIVE TO AT&T FOR THESE PRODUCTS AT LEAST THEY COULD DO IS HONOR THEM. SOME OF THERE PRODUCTS ARE CRAP. I KNOW VERIZEN AND OTHER | |
| Belinda Lozano | 10/27/10 |
| why is it so hard to get an AT&T employee to give out the phone # for the corporate office; i'm frustrated beyond belief; i want to cancel internet service but want to know if i will be able to keep my sbcglobal e-mail address or if it will be cancelled\closed when i cancel service; i've gotten conflicting information from 5 different AT&T employees; 3 [incl. Dice Farrow, Employee Id W4Gw, "alleged" 2nd level supervisor] have told me that if i cancel internet service i can still keep my e-mail address because the address is just like yahoo, hotmail, gmail, etc. i told Dice why i keep getting conflicting information from their employees; he's sorry, but assures me that i can keep my e-mail address if i ask that they not close it out; i told him i appreciate his assurance but because of conflicting information i need to speak to someone at the corporate office; I asked Mr. Farrow to transfer me to corporate and, what does he do, he transfers me to the Public Utility Commission of Texas. Two employees [incl. Gina, Emp. Id W4HW] have told me that the e-mail address will be cancelled within 1-3 months; Gina went so far to tell me that there's a "special dept." which takes care of ppl cancelling service but wanting to keep e-mail address, all you have to do is pay a monthly fee; what's the fee? she don't know; i've asked to speak with higher level managers and also for the number to the corporate office in hopes that someone would have correct information; Gina and Cindy have told me that the corporate number can't be given out [Cindy said it was private information], that's why they have the call centers; excuse me, since when is any legitimate company's corporate office number private information? Gina said a manager would get back to me 48 business hours from tomorrow. all i can say is what a way to run a corporation Randall Stephenson, Chairman & CEO of AT&T, my hat's off to you, sir, for running such a fine company. | |
| Derrick G. Quarker | 10/27/10 |
| AT&T, As many of the other customers have stated "I guess you've become to big" for us small people or maybe it's just because I do not live in Beverly Hills with my zip code being 90210. Let me be clear, I'm not writing this to feel better or join the millions of bloggers. AT&T, I really hope someone is taking me serious. My neighbors and I have been dealing with our lost of connection to both home and internet service for three years. As I speak I have no service. When it rains and/or strong guss of wind we lose service, each time your repair team states that the problem is fixed only to find it's not. I have not had home service or internet since October 21, 2010 I spoke with your support staff who didn't provide much support at all (they all read the same script) but stated twice that the service call was missed by the repairmen with the new schedule date now set for today. I'm not sure if any of you AT&T Corps have kids, but I do and both are out of state in college so communication is a must for me. I am available at anytime if you would like to talk. I am cancelling my service with you today. After 22 years years of being a customer you would think AT&T know who are their loyal customers. | |
| Anita | 10/25/10 |
| people use your cedit card and att will not do anything about it but tell you sorry.......AND THE ACCOUNT IS NOT EVEN IN YOUR NAME!!!!!! ATT ahs poor CS!!!!!! there workers need to learn how to talk with people and be professional and also be calm not shout.....if it was your money you would try to get it back! you are no help att or your fraud department | |
| Kalona | 10/23/10 |
| I have been trying for over a month to get someone at AT&T to recognize my calls explaining that my Mother died. I keep getting threatening collection mail using her name with my address. I never gave anyone permission to use my address. I keep being told, YOU NEED TO PAY, and only the account holder can cancel an account!!! SHE IS DEAD...How can she cancel? It took 3 weeks just to get the phone turned off, all the while they kept ringing up charges. Then I was told of cancellation fees due to early cancellation. She did not plan her accidental death! I have yet to receive any help, only lies. One CSR lied, saying he had taken care of the problem, only for me to receive another collection notice, doubling the bill! DON'T EVER GET HOOKED UP WITH AT&t My next stop is the corporation commission, I have already emaile the attorney general's office in her state. Now, they ask if I want to ASSUME taking over her account? How stupid do they think we are????? NEVER AT&T!!!!!! NEVER | |
| Tim Prosser | 10/24/10 |
| If I could, I would give AT&T zero stars. This company is horrible in so many ways and their network is extremely unreliable. The 3G wireless service is really bad in the Cincinnati, Ohio area and nothing has been done to fix it. I have called several times and they always say that there aren't any tower issues in my area. I have a brand new Samsung Solstice 3G phone and have had nothing but problems with it. The phone is only 2 months old. I am frequently getting dropped calls, the calls that do connect are never clear-you always hear crackling or static in the line and the voice will cut out, many times I won't receive text or voice messages for several hours, sometimes not at all, coverage is spotty in many areas, connecting to the internet is slow and tedious and more than likely it will kick you off after 3 minutes, and many times my phone will not ring when somebody tries to call. It's pathetic. I am going back to Verizon when my contract is over. Avoid AT&T Wireless if you live in the Cincinnati/Northern Kentucky area-you will have nothing but problems and frustration. | |
| beverly holley | 10/22/10 |
| att is the worst i have ever seen in my life i hate this company and i dont like the word hate but i hate att and their service it sucks i have read so many reviews posted here judging by all the bad reviews and what i have seen of att they DONT CARE ABOUT CUSTOMER SERVICE ITS ALL ABOUT THE MONEY WELL THEY WILL BE LOOSING MY MONEY the customer service and the service att offers is the worst i will never tell anybody that they are a good company but i WILL TELL EVERYONE I CAN HAVE ATT DOESNT CARE ABOUT YOU THE CUSTOMER OR THE SERVICE THEY OFFER UNLESS THE PERSON WANTS TO GIVE THEM SELFS A HEARTATTACK OR STROKE FROM THE STESS ATT WILL GIVE YOU YOURS TRULY BEVERLY HOLLEY ACCT #103553887 | |
| June | 10/22/10 |
| I have had the worst service ever with AT&T in the last year. I have been with their phone service for 14 years and now that they are so big. They don't care about the customer anymore. I have had to call their corporate office twice just to get some service. I would not recommend their service to anyone ever again. It's amazing how Greed has caused companies to forget how to treat a customer. Well guess what "There are other carriers", so you are going to lose a good paying customer of 14 years. | |
| | 10/21/10 |
| AT&T IS HORRIBLE! DO NOT get their service. They have many dropped calls and their customer service is terrible. | |
| Noel | 10/21/10 |
| AT&T are FRAUDS! I was a customer of theirs for years and then, they decided to screw me. I put in an order to change my phone number due to harassing calls I was getting and they literally BOTCHED the order up and then tried to cover up for it! I decided to sever the ties with them after that. However, even THAT didn't stop those thieving barracudas from trying to RIP ME OFF some more! I don't have any phone service at the current time so I called AT&T from a friend's house with a basic concern. Those CROOKS had the audacity to claim I owe them MONEY when I do NOT! Then if THAT wasn't bad enough, they obviously were able to see what number I was calling from and now, THEY are trying to bill ME through MY FRIEND'S number! He's been getting harassing calls from AT&T because of that so I called them to hopefully straighten things out for him. I informed AT&T that the number they keep calling isn't MINE but all they could do was give me the run-around saying that they WILL keep calling regardless. If my friend was to change his number, they said it would make no difference because they would find THAT number too and call it as often as they please. I'm planning to report them to the "Better Business Bureau" right away! | |
| BARFIELD | 10/20/10 |
| Customer service is HORRIBLE! I have had their landline service for 40 years and just signed up for DSL. It has been a nightmare that is still happening as we speak. Today, just home from 8 surgeries, they set me up an appt for them to come out between 8am and 8pm. I explained I needed to sleep some from my surgeries and could they perhaps come another day and I was told it had to be today. I waited the 12 hours only to call back in and find out that a computer canceled my appt sometime today. Not even a human!! I was tricked into a package and not informed if I signed up online I would be able to get free equipment. I was sold a speed it cannot get even a quarter of and I can't even begin to tell the rest of this 1-week all day long on the phone issues with them. The service is horrible! Unfortunately, we only have them or Comcast to choose from and they are equally bad. The right hand doesn't know what the left hand is doing ... ever! | |
| linda adams | 10/19/10 |
| The new AT&T sucks! | |
| Jeanne McAcy | 10/17/10 |
| Obviously, it is all about the money. Wish I would have run across this before agreeing to let my husband order U-verse. We've had the service a little under two months and have had nothing but problems in regard to our telephone lines and "high speed" internet connection. After numerous hours spent on the phone with "tech support" and having OUR valuable time wasted by technicians coming to our home who state "we're only allowed to work inside - not on the poles, AT&T does not offer that type of training to us" (<----- WHAT'S WITH THAT?!)... we're still having the same issues. One supervisor, in an attempt to placate us had given us three months free of both HBO and Cinemax. NOT happy - WE WANT THESE ISSUES RESOLVED ALONG WITH A MASSIVE CREDIT TO OUR ACCOUNT. I'm definitely in agreement with another unfortunate customer who stated "the left hand does not know what the right hand is doing - and neither is connected to a brain. SERIOUSLY DISGUSTED - Bellsouth was NEVER like this, nor was SOUTH CENTRAL BELL (with whom this household has been with collectively for a total of FORTY SIX YEARS)! We will be calling the corporate office tomorrow in the hopes of resolving these issues. Has anyone tried finding a number for the U-Verse corporate office? Funny how ALL search results lead right back to AT&T. | |
| Daprecio | 10/18/10 |
| I wish I could rate At&t with less than one star, however, this is the lowest rating that is allowed. Where shall I begin? I called to change my number and asked to speak with a manager which was a nightmare. After spending almost fifteen minutes on hold, the original operator came back on the line to inform me the manager was too busy to take my call. I tried to call back later that day and again, I got the same story. After calling a third time they informed me that the charge to change my wireless number was $18. It would not have bothered me to pay that, but after being given the cold shoulder and not to mention the prefix of 666 in my wireless number I would just assume to take business alsewhere. | |
| Pedro Manzanillo | 10/18/10 |
| To whom it may care. I have been a costumer for the past 5 moth, I have the DSL, crap internet the never work and when I call tech support is a 5-6 hours long trying to get some one from the rigth department. I have been drag all over the world just to get someone, and when I do get someone is located in a place where they cannot do S#$t about it. I never had been so frustrate like I'm now. no one can't do anything right. they just gave me numbers and numbers for me to call. I beg to them to staid in line and to not leave until they r sure Im in the right place, and when u notice Kabomm they had transfer u to another planet. I very unhappy with the way I been threa it. I pay my bills ont time but Im no getting what Im pay for that is ridiculous. I ask them to give my a number where I can call the Headquater and no ones knows it. Im concidering on cancell this crap I would save all this headache that ATT is giving me. I hope this company lose all their client for been so incopetent. Something else before I finish, I want some answer from anyone at ATT if that is true that you care for your costumers.U know my email addres if no is this Phmanzanillo@att.net. | |
| Linda C Clark | 10/17/10 |
| I am pretty upset that my bill keeps rising, When i first subscribed it was told to me that it would not rise but it has risen $40.00+ Also due you not working things out with certain channell ATT is the only TV company that doen't carry Hallmark, Please correct. | |
| Can you say "hate" AT&T? | 10/13/10 |
| I have been with AT&T for almost 2 years and boy am I looking forward to my renewal date!!!!!, because I will NEVER NEVER use AT&T again!! I have had problems from day one through my cell phone/DSL, combined billing! The "customer service" representatives can't find their own ears with both hands! There is not enough room on this entire computer to tell all the problems; but I'll tell you a biggie! You know you can pay both cell phone and DSL in a combined bill right, well AT&T did not apply my dsl part to the appropriate account and sent me a collections letter stating I owed X amount of dollars due to non-payment. When I called a pitched a fit, they began researching the problem and found THEIR error!!!! They immediately apologized for the mistake, but left me wondering what kind of employees they have working for them. Here's my opinion; AT&T has grown literally too big for their own good. There is absolutely no team work, because if you dare call for assistance, you are transferred minimum of 5 times!!!!! Oh, Oh, Oh, and another thing!!!, I know this does not mean much, but think about it. AT&T overcharged me $.04, multiply that by 40 million customers and you get $1,600,000.00! AT&T needs to get real! | |
| very very very UPSET | 10/12/10 |
| I had just combined my cell phone bill with my home and internet. Well that was a BIG mistake. How does your cell phone one month on regular bill be $191.00 then on the combined bill its 423.90???????????? I can answer that. YOU RIPPED ME OFF. YOU CHARGED ME FOR PAYMENT I PAID!!!!!!! You over charged me 167.01!!!!! Now get this I received my next statement from you MORON'S to only see again that you OVER CHARGED me for the cellular portion. So this time is was $42.30. Now add that up 167.01+42.30=$209.31 YOU TRIED TO RIP ME OFF AND I DO BELIEVE YOUR RIPPING OFF EVERY AT&T customer. Plus your service SUCKS. I pay 33.00 a month for internet high speed matter of fact. Only high speed I have is my clock on computer seems to run 20 minutes fast even when I change it back to the correct time. I can get on the laptop, get on aol via DIALUP and be on AOL WAY WAY WAY BEFORE I CAN WITH MY DESKTOP!!!!!!!! I am now reporting your company for FRAUD to the BBB and making a call to your corporate office. | |
| ATT ASSINATED MY CHARACTER CALL ME A CRIMINAL | 10/10/10 |
| I WALKED IN TO A ATT STORE TO GET A FAMILY PLAN. THE CLERK KEPT GOING OUT OF SIDE DOOR STATING THAT SHE WAS CONTACTING CUSTOMER SERVICE WHEN IN REALITY SHE WAS CALLING THE POLICE SAYING THAT PEOPLE BUT HIGH END PHONES BACKS OUT OF CONTRACT AND SELL PHONE ON EBAY!!! HOW DARE THEY CALL ME A CRIMINAL!! I HAVE NO CRIMINAL RECORD AND HOW CAN THE MAKE SUCH A STEREOTYPE!! THE POLICE GOT THERE WONDERING WHY THEY WERE CALLED JUST BECUASE SOMEONE WANTED A PHONE HARRASED EVERYONE TO CHECK ID TO MAKE SURE NO ONE HAD WARRANT(I GUESS CAUSE WE ARE BLACK) AND LEFT SAYING THAT THEY CAN NOT DO ANYTHING BECAUSE NO ONE HAS COMMITTED A CRIME. CUSTOMER SERVICE WAS ASTONISHED APOLOGIZING FOR THIS RACIST ATTACK!!! OTHER FAMILIES WHERE IN AND OUT BUYING FAMILY PLANS!! I HOPE THEY KNOW HOW TO STEREOTYPE A HUGE LAWSUIT!!!! CONTACTING THE LOCAL NEW AND LAWYERS!!! ATT IS NOT RIGHT!!! SO IF YOU ARE BLACK OR FIT THE STEREOTYPE OF WHAT THEY CONSIDER A CRIMINAL STAY AWAY!!! | |
| pissed off | 10/8/10 |
| My local service in Savannah is down again for the 3rd time in a month. Comcast is looking better all the time. | |
| Shasta Goodman | 10/7/10 |
| WARNING...WARNING....DO NOT GET INTERNET SERVICE FROM AT&T!!! I have never in my 26 years experienced such horrible customer service!! I signed up for service, paid $100 as an advance pay, and waited for someone to come to my house to set up the line. They never showed, and when I called AT&T to see what was up, no one knew what to tell me. I talked to 5 different people in one day, and they each told me something different. Two times they said they were coming out and was a no-show. I cancelled my service before they could ever make it to my house. I have demanded a refund, and after reading some of these posts, I wonder if I will get it! I'm calling BBB right now. | |
| Aflatoon | 10/7/10 |
| worst service | |
| Judy Bangert | 10/6/10 |
| Worst company in the world, no exaggeration. The only reason I haven't disconnected my AT&T internet service as I have already done with my landline service is the fact that I don't want to be bothered with a cable company running cable throughout my house. So you know, AT&T has engaged in deplorable customer service from the time of its inception in the 1920s when it was part of the Bell Manufacturing Company, and then subsequently purchased by ITT until the present where it continues to be a terrible customer-oriented company. If you study the history of ITT, there is verifiable documentation that the company has been actively involved in the overthrow of democratically elected governments to control their national communications infrastructures. It is a well known fact that ITT was involved in the Pinochet coup in Chili and was the first international business to meet with Hitler when he took power in 1933. Should it really surprise anyone that the successor to such a corrupt & amoral company should behave in the same manner as its predecessor? This arrogant & self-serving multinational corporation has an ingrained and systemic contempt for its customers from the CEO all the way down to its customer service representatives. My suggestion to anyone who is trying to deal with such an inept, disconnected (play on words) & indifferent company as AT&T for his or her telecommunications issues, try indulging in a glass of Port or a shot of Tequilla (your choice) before calling one of the 800 numbers for assistance. You'll need it! | |
| Daniel Fuller | 10/5/10 |
| i have been with att wireless for 8 months now and it has been one problem after another i ahve been unemployed for 6 of thoes 8 months and every month i call to set up payment arangment to keep phone on and they always shut them off then i have to call to have them turned back on and they want to charge a 72 dollor fee to turn them back on which is wrong it was their fault in the first place then about 2 weeks ago i lost my iphone and went to att to replace it rathen then buy one outright i was just gonna adda a line att told me htey wanted a 500 dollar deposit why i have been with them almost a year so i ask how much to upgrade and the guy at the store told me 600 to buy the phone so i called 611 service and the guy there told me sorry cant help his supervisor told me the guy at the store was right have a nice day and then hung up well to make this even worse i bought a phone on ebay and find out a few daylater that the guy in the store was wrong i could have gotten an early iphone upgrade and it would have only been 299 not 600 that makes a big differance when you are unemployed and already spent 300 on a crappy 2 year old beat up phone att you suck i never had any problems with verizon and if it wasnt for my feiance likeing her iphone so much we would go back and then a friedn told me that the fcc changed some laws and jailbreaking iphones is legal so you bet i am cancleing att and going back to verizon screw att i hope they go under so they can see what poor customer service gets them | |
| Muriel Key | 10/2/10 |
| I have been trying to have my phone repaired since 09 /28/10, they told me it would be a week, a week went and now they tell me another week. No one and I mean no one cares. I am so frustrated with AT&T, this is not the company I remember, sometimes I think it is ruined (no pun intended) by the govt. I do not expect anyone from corporate to get back to me on my home phone number, but I would like someone to get back to me with a pliable expanation, one that I can believe. I live in Yonkers, and I am sure from your records it can be done. But I doubt it, as long as you get the money every month no one and I mean no one cares, and from reading the reviews on line, I guess I will be hearing from no one, and please do not blame the storm, it had nothing to do with it. Obviously I am not alone with my feeling, hope someone reads these e mails. | |
| Samuel D.Wolfe | 10/1/10 |
| I have been a customer with ATT so long I need to own stock. I've never ask for anything from you. Until now. A repo. at wolf-chase Mall in Memphis Tn. sold me a warranty that turns out is not a warranty at all. I feel like HE/ATT stole $100.00 from me. Now my phone is broke and ATT persons on the phone just don't care. Micheal Jones a manager in central Florida tried to assist me by crediting my account $50.00. getting to speek to him took two call to ATT and holding for more than 30 min. They did keep checking on me, hoping I'd hang up. That didn't happen. I would like to hear from ATT about this. Because Mr.Jones said there was no one at his office over him, and he done all he could do. | |
| Donna Evans | 10/1/10 |
| This is probably as useless as your customer service; which is the worse I've ever had the displeasure of doing business with. You lock people into contracts thencouldn't care less if the customer service stinks. Another AT&T scam,people should be aware of, You can add lines to family talk easily on-line. Try to drop lines or switch to a cheaper rate plan. After many hours and calls of being transfered around, cut off, talking to people who don't speak English,I finally got someone who was willing to drop a line from my family plan, but opps! They dropped the phone I was talking to them from instead of the one I wanted dropped and ruined my sims card in the process. So now I'm paying for a service I don't have and have lost all the info that was on my sims card. All of the customer service people have been trained to say I'm sorry you have a problem, but no one is willing to fix it. I think all of us displeased customers need to check into a class action suit to be filed against a company that holds you to a contract but doesn't provide the service agreed too. Don't contracts go both ways? | |
| Dennis | 9/29/10 |
| I recently ordered phone, internet and TV service from AT&T for my business. The sales rep on the phone said a tech will come out to do the install and he gave me the scheduled time. I asked if we need to buy any equipment and he said no the tech will bring it with. Well, the phone guy showed up at the appointed time but said another tech will come to install the internet and TV. After waiting several hours I called and was bounced around for 1 1/2 hours. At one point of of the CS reps said "well, I see your scheduled for the install but due to the natural disaster in your area it is delayed." I live in Chicago and we have not had any natural disasters. Finally they give me a date and time for the install. The following day the tech shows up 1/2 hour late. She then asks for the equipment. Then tells me I didn't order TV. I told her how frustrating this all was and she took attitude and told me in my own store not to be belgierant toward her. I told her in no uncertain terms to get the f--- out. She walked out and as I went to call AT&T she came back in and started yelling and when I tried to close the door, she shoved her foot against it and started ranting that I assaulted her. She then called the police. When they arrived she then claimed I assaulted her in the store yet there was no sign of any disturbance. Mind you I am 5'8" 56 with a bad hheart. She is over 6 foot tall and large. I was outraged by her lie and then the cops cuffed me and put me in the squad. It ends up she wouldn't sign a complaint and I was let go. AT&T's response, we are very sorry, is there anything else we can do for you? By the way, the techs name is "Lovely" not sure if that's her stage name? | |
| Heidi Ippolito | 9/28/10 |
| We have had AT&T service in Anderson SC since January and we have had nothing but INCREDIBLY PATHETIC service. I am writing this review as I am sitting here waiting for an AT&T customer representative to get me off hold while i listen to STATIC, STATIC AND MORE STATIC. It has now been 20 minutes that I have had to sit here and listen to being kept on hold. the funny thing about it is, THEY CALLED ME after my husband called from his cell phone to let them know we ONCE AGAIN have a problem with ourline. Their cutesy little prerecorded so-called customer service response was calling to let me know our problem has been fixed. REALLY?!! by who? the little imaginary AT&T phone elves? This has HUGELY adversely affected my ability to work as I work at home. Why you ask? Because on top of the static on the phone, anytime I have to answer the phone while I am working on the computer transcribing patient's charts, or even turn on my secondary computer simulatenously, the damn computer gets disconnected because the interference on the phone line. But we pay out the butt for their lousy internet/phone service. Sadly, we are in an area that doesn't offer any other options for internet. Otherwise, we'd get another service for both phone and internet and believe me, should the opportunity ever arise, we won't think twice about changing!! and to be honest, 1 star is way too much credit to give them! | |
| S.J. Walker | 9/27/10 |
| I am very disappointed in the AT&T Solutions Advertising PPC program. I signed up for the program in April when I opened my small home business. The program is pay per call, which I was to get a detailed call report each month with my charges. I have been receiving bills for huge amounts of money, but til today I have not seen a call report to justify the amount of bill. I have called customer service 4 times for a call report to be emailed to me, but til today I still have not received a report. I had to close the business in August due to lack of interest and funds, I mailed a letter to the sales rep to close the account, but of course I did not and have not heard from the sales rep or anyone on terminating my services. I called customer services again today to speak to someone in the PPC department, but of course there was no one there to assist me. I highly discourage any business (large or small) to use AT&T's Pay Per Call service, you will be charged month after month with nothing to show for it. | |
| Rita | 9/26/10 |
| I have open an account with Cingular 3 years ago. Now I no longer under the contract., and I wanted to cancel my account. I tried calling the customer service number to do that several time and they keep asking me a pass code which I did not set up 3years ago when I open the line. I did not even registered my number to AT&T website ever since.Now I am stocked with a bill on the phone that I do not even use anymore. And AT&T is after me to collect the monthly previous balance. I even provided them with my Social Security Number, my complete birth date just to cancel the account. And they they cannot do anything because they need the pass code??????????????? WHAT PASS CODE???...I DID NOT SET UP ANY PASS CODE AT ALL!!!!!!!!!!!....AT&T MAYBE JUST DON'T WANT TO HELP CANCELLING THIS ACCOUNT.... | |
| bryant gardener | 9/25/10 |
| i went to pay my bill at the route 1 store in saugus mass and the store was closed at 8:40 and the store hours say 10:00 to 9:00, the store was completely closed lights off no one in side my phone # is 617-682-6820 | |
| | 9/25/10 |
| I am reposting all of these complaints to all of my web pages!!! Your company truly lacks proffesionalism and there is obviously a need for better customer service and sales managers. You can reach me for now by the numbers listed with ATT, but after what ive experienced this week come Monday if the problems are not fixed I will be terminating all of my services with your company. Let me help you with the number just incase you cant find it. 619-423-5076 Calling corporate on Monday morning. Spring Stembridge | |
| anon poster | 9/26/10 |
| to all the people venting their problems on this site. it's just a review for other customers, says right at the bottom that it's not affiliated with ATT in anyway so you can quit venting your frustrations here and actually review the corporate office. it's not and is never read by att. | |
| Eric Price (Boca Raton, Fl) | 9/25/10 |
| AT&T Uverse has turned into a continous problem. The internet service is unreliable and their representatives are not responsive to the customers needs. I would sugest that everyone stop using their services where ever possible. They are truely out of control. | |
| Former Duke Cop | 9/24/10 |
| Earlier this year, while I was on my way to work (in uniform and out of my jurisdiction)I used my Iphone to call 911 to report a careless and wreckless driver. I got behind the car so that I could give the dispatcher the vehicle information. The driver drove about two blocks (as I was doing this)and then parked at the location that she was speeding to. I was happy because now the local police can actually speak with a reported careless and wreckless driver. Well in the end, Durham police never arrived. The suspect lied and said I grabed her and that I was trying to make her pull over on the highway. The icing on the cake was that when my department investigated a month later,AT&T representitives told the investigator that I never made the 911 call. The call is nowhere in the system and that their system could not have malfuntioned. Needless to say I was forced to resign as a police officer. I know my signal had to hit a tower somewhere. It was 0533 in the morning on 3/18/10. All I want from AT&T is to help me find that call so that if I apply to work as a cop in the future, I can prove that I was not lying. The local police have the audio, but there is no time or date stamp available to me. Out of anger, I switched to Verizon. I hate it!!! If You help me, I'll switch back because other than this one major incident, I had no previous problems with AT&T. Can anyone direct me to the appropriate official who might be able to assist me? email:djmajik01@aol.com | |
| Ashok Marwaha | 9/23/10 |
| Dear CEO, I am sorry to say but I have been treated very poorly by your service. First of all somebody sold the U-Verse to me by not giving me all the correct information. I have tried to go back to my original service and no luck with help. I must have talked to so many service reps and their supervisors. They all promise me everything but nothing happens. Now they have disconnected my main house number which i am trying to get it back connected but no help. Example: I have spoken to one of your supervisor name Brett and i do not know his last name on 21st of september. He promised me that someone will show up yesterday sep 22 between 4-8 p.m.. I left my work early to be home before 4 pm. I lost money and canceled my potential customer appointments. No one from your company showed up or called. I really do not understand how you guys run the business if i did this with my business i will be out of business. You do not have any respect for anyones time. I am very sorry but i do not know what happened to old ATT. Someone needs to fix my issues and compensate for my suffering. Thanks Ashok Marwaha 714-313-2317 ashokmobile@gmail.com | |
| Kim | 9/22/10 |
| Your service center SUCKS! Why can't you have English speaking people right here in the US handle your customer service....NO, you have to outsource to the Philippines and Asia. Nice people I am sure but can't communicate effectively. I pity the day that you took over Southwestern Bell....They had ok service. The getting to big talk going around applies to you. Not to Big to Fail but to big and have a total market share. Makes me sick you are the major player in town. To bad you don’t care enough about your customers to provide ligament complaint phone numbers and e-mail addresses. Guess you think you got it made and don’t have to hear from your customers. I will just say you better watch out. That is also what the government thought and a lot of them will be without jobs come this fall. Hopefully bigger better competition will come in one of these days and eat your lunch!!! | |
| Elbert Wooten | 4/9/10 |
| I am havivg problems getting my internet back on and it has been over a week I am a unhappy customer and they do not not even have a number where you can head quarters. This really SUCKS!!!!!!!! NO ONE SEEM TO kNNOW WHAT THE PROBLEM IS!!!!!! | |
| ELBERT WOOTEN | 4/9/10 |
| STILL WAITING FOR A CALL FROM SOME ONE FROM CORPORATE MY INTERNET HAS BEEN OUT FOR A WEEK CAN SOME ONE TELL ME WHY IS IT SO HARD TO GET A HOLD OF SOME ONE IN CORPORATE OFFICE. THIS IS POOR CUSTOMER SERVICE EVERYONE IS PROMISING IT WILL BE FIXS BUT NOTHING IS GETTING DONE! THIS REALLY SUCKS!!!!!! I THINK I WILL CALL THE NEWS STATIONS NEXT! CAN SOME ONE PlEASE CALL ME BACK! ELBERT WOOTEN 2040 WINDING CROSSING TRL FAIRBURN,GA.30213 HOME 770-969-7429 CEEL-404-217-5004 | |
| Pamela Weber | 4/14/10 |
| I have been trying since February to get a refund from At&t. I had dial-up service and cancelled it when I moved in November of 09. I paid the final bill in January or 2010 but received another bill in February of 2010 and noticed on the bill you had been still charging me for my dial up service of $15.95. I called 2/2/10 and was told yes, we overcharged you here's a confimation #209700613. I called again on 3/10/10 to check on the status of the refund and was told yes it's in the system but takes 4 - 8 weeks before it is mailed out. I called again today to check on it and after being tranferred to 4 different people, on the phone for 41 minutes and told that the records don't match up with the info I gave them I would have to fax them a utility bill, a copy of my drivers license to the Memeber Verification Dept. What is all of this about???? My husband and I had been customer's of AT&T for 42 years and now when you owe me you don't want to pay me what is owed me???? Please help! The account is in my husband's name (Timothy K Weber) and I look forward from hearing from you real soon or I have not choice but to contact the Tribune newspaper and a local televison show. Sincerely, Pam Weber | |
| LEON A. SIGEL | 4/14/10 |
SINCE YOU CONNECTED TO THE YAHOO WINDOW, I HAVE SPENT MANY HOURS TRYING TO GET AN ANSWER TO A SIMPLE QUESTIONs. I HAVE NEVER RECEIVED SUCH POOR SERVICE IN MY TOTAL EXPERIENCE WITH ATT. WHEN I CALL 800-400-1447, I'M INFORMED IT'S AN HOUR WAIT - NO MATTER THE TIME OF DAY OR NIGHT I CALL. A MR JUSTIN WILLIAMS HELPED ME WITH A PREVIOUS PROBLEM AND GAVE ME THE 1-866-722-3425 TO CALL FOR DIRECT SERVICE. IT WORKED ONCE. AFTER THAT, I WAS SWITCHED BETWEEN DEPARTMENTS WITH NO RESULT. I HAVE A SIMPLE QUESTION. AT THE E-MAIL SEND, HOW DO I SAVE A COPY OF THE SENT MAIL? NO ONE WAS WILLING TO ANSWER IT. ANOTHER TOPIC: MY ARRANGEMENT FOR SERVICE IS AS FOLLOWS: MY INTERNET SUPPLIER IS COMCAST. I DO NOT LIKE THEIR HOMEPAGE OR E-MAIL PRESENTATION. SO WHEN ATT COULD NOT PROVIDE DSL IN MY AREA, I ARRANGED TO HAVE ATT AS MY BHOME PAGE AND E-MAIL PROVIDER FOR A SMALL FEE OF $7.95. THE ARRANGEMENT WAS TO DEBIT MY CREDIT CARD. THE LAST TIME I WAS CHARGED WAS JAN 2010. THAT CORRESPONDS TO THE TIME I STARTED TO RECEIVE MESSAGES ABOUT THE ATT/YAHOO CONNECTION. I WOULD APPRECIATED THE ANSWER TO MY E-MAIL QUESTION WITHOUT GOING TO A ONE HOUR HOLD. I LIKEd MY PAST DEALINGS WITH ATT, BUT I AM LOOKING AT OTHER OPTIONS IF I CANNOT GET SATISFACTORY TECH SUPPORT. LEON A. SIGEL | |
| Lucille Yalcin | 4/16/10 |
| I also would like some answers, my husband is going overseas today and I couldn't print his tickets last night. I waited on the phone for Technical Support for over three hours, what a fool I was....thank you for your call, it is very important to us, our customer service reps are all busy, we will answer your call in the order it comes it! Yeh, right, I still would be sitting there if I didn't hang up. ATT, you did it this time, I have always been a fan, but after my threat of "$150. if I cancel Fee" is expired, and an increase in my internet service, and a choice of EFT or credit card to pay options, I just may go somewhere else to get my local and long distance service as well. I am so frustrated, this has caused me nothing but stress. I still cannot access my internet. What are you going to do? I want answers. Very unsatisfied customer. Is anyone out there that cares??????? This is not acceptable. Sincerely yours, very unsatisfied customer Lucille Yalcin | |
| Lonna Stroklund | 5/1/10 |
| After typing my missive above, I scrolled to the top of the screen where it said "webpage cannot be found". Hmmmmmm - could it be this is simply a page that let's us vent but no one bothers to read/look/review it. With ATT, nothing would surprise me anymore. | |
| Lonna Stroklund | 5/1/10 |
| Well, ATT. you've simply become too "big" and I am obviously too "small". We've been with ATT for 10 years now (mobile phones, home phone, internet, Direct TV) and I have finally reached the end of my telecommunications "rope". This last incident involved a Motorola phone (android) which I returned. I've been promised many times that my bill will be credited for this phone. This morning, the same promise was made again. Some how after a month of dealing with this problem I rather doubt it - call me a skeptic. I will give ATT kudos for their training though. Every customer service rep. knows how to say, "I'm so sorry you're having this trouble ma'am. Let me help you." They are so good at saying it that you almost believe it's not a script. Oh yea - and I love the second one - "On a scale of 1 to 5, how would you rate my service today?" (Sometimes I wonder how they keep a chuckle out of their voice.) Here's another "good one" - the cell phone I returned that ATT received the 30th of March? - two days ago I get a text telling me my rebate was on the way. So, today when I called again about the nafarious credit, I was transferred to the rebate department upon my request. Before I could explain the situation, I was informed "snippily" it can take up to 30 days "MA'AM" to receive your rebate. I replied, "I'm trying to tell you, I shouldn't have been sent a rebate." Surprise - I was put on hold within one nanosecond and remained there for 5 minutes so she could cancel the rebate card. And the final straw? - the rebate had been processed in my husband's name as he is first on the account. I couldn't have used it without his permission! Anyway - the upshot of this diatribe is simply this. When our "contract" is up, we will be moving along to someone that can put the service back in the term customer service. Obviously ATT is no longer that company. | |
| MARIA SVOLOS | 4/18/10 |
| WHY DID I GET A MESSAGE ON MY ANSWERING MACHINE THAT SAID I HAVE UVERSE? I DON'T HAVE UVERSE. I HAVE DSL. WHAT IS GOING ON. THANK YOU FOR YOUR ATTENTION. | |
| Mahesh | 4/19/10 |
| I am now not in USA and I was having AT&T connection when I was in USA. AT&T customer care executives asked me to send some native nation bills for early termination of the AT&T connection. I sent them the details to their address through registered Post, but still AT&T NOT sent me the confirmation. Can anybody help in connecting AT&T? regards, Mahesh | |
| Lonna Stroklund | 5/1/10 |
| Last issue du jour - We cannot use our Microsoft Office Outlook for e-mail. ATT cannot figure out why ATT e-mail cannot be processed the way it has been for years, with ATT. I'm being told, by ATT, that Microsoft is the one with the problem. What a hoot!!! I could have the problem fixed, however, if I would pay ATT $99 and let them have remote control of my computer. What a hoot X 2!! | |
| Marie Harvey | 4/21/10 |
| I have been with this company about 20 years. I love this company because it stood for something. I have been having major problem witj my internet and getting the new McAfee download. I have been treated so bad, lied to, and switchd so many times since October that it's not even funny. I couldn't get any help from this company. I hate to even talk to anyone from this company because all they do is lie. You all got bit but you forgot about the people that helped you got big. I pay almost 230.00 a month for my cell phone, internet , and home. Then want me to pay additional fees to for someone to come out and look at my computer to get my internet and security on my computer that I am all ready paying for I had to fix it myself. They just kept lying and switching me from person to person. I can't say anything nice about you all anymore. You all character has went down while you all rise up to be this big company. You don't get anything to say I sorry or nothing. They gave me $100.00 off my bill for all I have been through since October and I ad to get upset about that. This is crazy. I said this I switching from At&T. Go head big company run over the little people | |
| E. Brooks | 4/21/10 |
| It's time to get the Federal Trade Commission and the Federal Communications Commission involved against AT&T... How many thousands or hundreds of thousands of customers has AT&T sold DSL service to, that is suppose to be 24 hour, 7 day a week service, and the only time we can get on is after 9:30 pm at night until around 12:00 pm the next day.... Then AT&T has the audacity to suggest that its customers pay $30.00 per hour technical fee to fix that problem when it is AT&T's inability to handle the traffic that is the issue. AT&T, you have outsold your infrastructure's capability to sustain the traffic you have sold and you are defrauding your customer base.... It's time to take you down...along with all the other corporate greed monsters out there who are destroying what once was a great nation full of HONEST, TRUTHFUL, LEGITIMATE, LAW ABIDING companies who actually provided the services their customers paid for. | |
| Barb | 4/30/10 |
| Do not get tricked into getting U-verse!!!!! they will say anything to you to switch over and it's not good!!! i just got screwed over w/ their lies and manipulation... now i am w/out internet and phone and t.v. because i cancelled them, and i can't get my phone # back that i've had for 10 + years!!! ugh! | |
| Carolyn Green | 4/30/10 |
| I have been haveing trouble with my DSL for a while now.And every time I call about my DSL I grt the same old BS,I think it's time for me to act,I'm going to change my ISP and maybe my home phone company. | |
| Ronica Castleberry | 4/27/10 |
| I have been trying to receive information on my account for over three weeks and have failed. I am trying to get this information for my morgage lender to finalize my loan application with almost no response to my request and I have been trying in advane so as to not go past the deadline which is April 29, 2010, in which is this Friday. I have the personal information you have requested of me. The personal information is as follow: 1805 West 20th Avenue, Gary In. 46404. Telephone:(219)944-7955 1253. If I could have this information sent to the loan officer of this bank with information regarding atleast 12 months of service with your company via email please. only because I have almost lapsed on the deadline because I was told by one of the customer representatives that on April 2nd that information had been sent out only to find that it was not in your file for such inforation to be sent to me. The person this information needs to be sent to is: Ms. Shirlonda Taylor email address: shtaylor@centier.com. If you will please contact me in regards to my request at (219)427-6615. | |
| debbie koby | 4/28/10 |
| I have been a customer for years and they say they value my business. BULL!!! I had a great phone but it died. I sent it back because it was under warranty. I have since sent back SIX phones. Each one works worse than the last!! They claim the phones are refurbished to their original condition. I think they need new technicians. Each phone was either missing a button, no volume, no view button to view data, etc... My family all have a different phone provider and now I understand why.. I will be getting my lawyer to break my contract so that I can get a phone provider that has phones that work..I am so sorry that they do not have any way to help their customers with real problems and are stuck to a manual that provides their answers..HORRIBLE customer service at its best!! Goodbye ATT | |
| Danno | 5/3/10 |
| I have come to realize AT&T ceo's are having way to much fun wether it be holidays, buying this that or the other, or for months on end just counting the money they haven't earned. Obviously there is no concern of earning more of what did get you the money to count. (RESPECT-DEPENDABLE-CONCERN-RELIABLE-FRIENDLY-ACCOUNTABLE-TRANSPARENT) You are asleep at the wheel because of green line fever! You hide and can't be found, what is your problem? I called tech support to remove the many security programs yahoo initialized which include Norton,Computer Associates,and who knows whatever so I can use the new one McAfee (is this one way of making money)? First I talk with Henry in India then to Joan in the Philippines. She said for $130.00 a tech person could fix the problem she knew was there. How does Joan know without hooking up to my computer what is or isn't working right? That's right she doesn't. I asked to speak with her manager so I could hookup my computer with a tech to see what was going on and Joan hung up on me! She had my phone number and could have called back but didn't. I guess the 8-9 years with AT&T ($45.00 a month) isn't enough, it means nothing because you want an extra $130.00 just to check. I guess your $15.00 martini's are $30.00 and cuban cigars went from $50.00 to $100.00. I know Joan is only getting 5 or 6 dollars an hour. GET YOUR HEAD OUT OF YOUR A-- | |
| Connie Holden | 5/11/10 |
| My account was taken over by Jennifer Sharp, an AT&T representative. Last year at this time I was having problems with dropped calls and garbled reception on 10 phone lines, after 4 months of being told it was a phone issue and Apple telling me it was a network issue, AT&T admitted they had a network problem. They issued a credit to compensate for the problem and asked us to hang in there while they resolved it. Months later I had our plan revised, despite email and offers of assistance to make sure we were on the right plan, it took over a year until I found an employee who was capable. Our plan was revised and I was told a rewrite is a standard thing they do for all customers. It was done and credits issued. At some point Jennifer reviewed the account and felt we were undeserving of credits, despite the fact that Tamela spent a long time reviewing our account notes and issuing them. She even sent an email stating the credits were done correctly. Jennifer reversed the credits, and when I tried contacting people in their Executive Response Division, I was told I had to speak with her and only her for everything except technical phone problems.. She did not review Tamela's determination and told me even if she did, the credits would not be reinstated. Her supervisior Mick Murphy doesn't answer his phone or return calls.... We have been paying $1000 a month for phone service and now this... she is "in charge of our account" as she has stated and without being able to speak with anyone else, she can do whatever she chooses. If I gave my customer a credit of $912 I certainly wouldn't be able to come back over a month later and take it back, demanding payment within 4 days. Where is the customer good faith.. what about their "Code of Business Conduct" page 9? Will they resolve this with fairness and integrity? Will they stand behind the employee who reviewed the account and came up with credits she determined were fair and due? Will they correct this and make it right? I would never use AT&T for any phone service if I had the choice. I guess I will give up my Iphone and wait till another carrier has them. you can call Jennifer Sharp at | Project Manager, Executive Response | Business Solutions | AT&T Mobility Services | Office: 425-288-2746 | Wireless: 425-647-5440 | Fax: 425-288-2813 | |
| Dorsett | 5/4/10 |
| America is for sale.... a company as huge as Att & T is charging me hundreds of dollars a month plus taxes for government, and then uses an off shore company for payments??? Where are the jobs for my clients in this country? Why I prefer to know I'm employing an American at this crucial time in the USA. These companies have no shame just as the wall streeters who squandered away lives for the lining of their own pockets. It's sad , it's a sad day when even answering a phone is not a job you can get in america , pushing button keys on the computer and updating files is thought to be too expensive of a job to be offered to Americans. This is disappointing, the true greed of giants like AT& T. And we wonder why people are angry....it's because of all the false hope this country builds, citizens scream for the fight of jobs at home! To cry is like a cry in the forest......no one will hear you! | |
| Brian Burnham | 5/4/10 |
| If anyone cares my phone # is 352-688-2037. I find it funny that if you want to use AT&T for a phone service they are more than happy to take your money. They want to advertise they are the best phone company in the business. I'm here to tell people that this is not the case. My wife and I had been customers of AT&T for 20 years. ( Cell service for 10 to 12 years) Up until last year when customer service and lack of concern for a loyal customer took it's toll. And now even though AT&T damaged my property during a repair of thier systems after a lightening strike all we got is the run arround people passing the buck. It has taken a week to get anyone to deal with this and about 6 hrs on the phone. I really think that nothing matters to AT&T unless they are getting paid. If I don't hear from AT&T corporate on this matter then I will send this and more to anyone that will listen. | |
| Latoya Johnson | 5/5/10 |
| I hate at&t they are liars and they dont care about their customers if they cannot see them. SCREW THEM. | |
| Cathy Rollins | 5/7/10 |
| AT&T I had since Feb and poor service. The u-verse is poor. Have to constantly call. No problems with Directv ever. Which listening to other customers, clients and your employees. I WISH I HAD NEVER WISH. Terrible service. Cannot fix a simple freeze,router problem. I WILL NOT GET UVERSE AGAIN OR RECOMMEND. You do not satisfy the customer. Customer account 105241480. | |
| Joan | 5/11/10 |
| My son, who NEVER had AT & T service (he placed an order but cancelled it before the service was activated or equipment was even shipped) was billed for months. Each time, he responded that he never had the service. Now, AT & T has sent it to a collection agency which has contacted me (an address at which he has not resided for nearly 4 years) and a relative in a south eastern state where he has NEVER resided. AT & T, while acknowledging that it is in incorrect charge, will give him NOTHING in writing verifying the invalidity of the charge, nor will they call off the collection agency. The entire family is at its wits end. I am a stock holder in AT & T and I am infuriated. | |
| D. Mullins | 5/11/10 |
| I have been a customer for the past 13 years and have 4 numbers on my account. Last year I purchased a phone and now want to upgrade to the IPhone. I think it is wrong that I now must wait another 5 months before I can upgrade. It is wrong that a new customer can get the IPhone for $199 and I must pay $399. For a good customer to get raked over the coals because of a contract that has no real fees and in good standing makes no sense. Today, I see that the IPhone has dropped to 3rd in sells behind Verizon. ATT should be doing what it can for it's LOYAL customer and help whatever way it can. After 13 years, I don't think I'm going anywhere (although there are a few options) along with the three additional lines. Do your loyal customers right and help them if the need be to keep their service. | |
| Frank Sanders | 5/17/10 |
| I have been disconnected by your DSL internet (2nd Level)support employees twice in the past 4 days. They identified themselves by name and then the connection is closed. I was transferred by a very polite off shore tech support person, who could not solve the problem. I would appreciate a call from a responsible upper level manager to allow me to explain my internet problem. My phone number is 903-569-3570. Ma Bell was never this inconsiderate in the past! Thank you. 5/17/2010 | |
| Debby | 5/18/10 |
| Your company sucks big time...that's about all I have good to say about it. | |
| Skip Ford | 5/18/10 |
| Helloooooooo? Is anyone out there at AT&T. Your executive offices phone number has been disconnected. No one answers at your corporate office? Call me please, though I doubt you will after the poor service I received today. Skip Ford MayFord Glass Gallery 770 446-1196 | |
| Tim | 5/19/10 |
| I was contacted by AT&T sales and was offered an upgrade sped for Internet for $5.00 more a month. When I attempted to get this I was told that they would not honor it. When I told them I wanted it honored since they called me I was told that if I did not like there answer I could leave AT&T. I don't think this is good serve and it is fraud since they tell you one thing the try to charge you a higher rate. I have spoken with a MAnager and was told to deal with it and to leave if I did not like the answer. If this does not get resolved I think the Media should investigate this deceptive pratice AT&T is pulling on customers. | |
| ROBERT PANNELL | 5/19/10 |
| IWAS TOLD AND THEN SOLD A 3G CARD FOR MY COMPUTER AT A COST0F $85 AND $60/MO FOR THE SERVICE, THAT WAS SUPPOSED TO WORK IN ALL OF SOUTHERN CALIF., SPECIFICALLY HUNTINGTON BEACH, CA. I WAS NOT ABLE TO USE IT DUE THE LIE ON YOUR ADS AND THE SALESMAN THATY SAID SO.CAL. WAS 100% COVERED (A MAP SHOWING IT ALL IN ORANGE) . WHEN I PURSUED WHY MY 3G DIDN'T WORK THE SALESMAN SAID I NEEDED A NEW DEVICE FOR$100, I BOUGHT IT, AND IT DIDN'T WORK EITHER SO I TOOK IT BACK THE NEXT DAY AND WAS TOLD THERE WAS A $35 RESTOCKING FEE. AFTER BEING PRESSURED, THE SALESMAN TOLD ME THERE THERE IS NO SEVICE IN THIS AREA AND WON'T BE FOR ANOTHER YEAR AT BEST!. I THEN ASKED FOR MY MONEY BACK ON THE SERVICE THAT WAS NON EXISTENT SINCE THE BEGINNING ,AND I WAS TOLD TODAY, THAT THE BEST ATT WILL DO IS CREDIT ME THE LAST 3 MO. (CASE ID NUMBER S#CM20100130_8557710) IHAVE FILE ANOTHER CLAIM FOR THE REMAINDER (CASE ID NUMBER CM20100519_9814035) IF THIS IS NOT APPROVED I WILL FILE A SMALL CLAIMS CASE IN H.B. CA. AND LET THE JUDGE DECIDE THE VALIDITY OF MY CASE. | |
| Rosalyn Dwan | 5/20/10 |
| I am trying to pay my bill from the UK - none of your telephone numbers work - I have paid for your voice mail over and over (toll free does not work)- the machine disconnects each time. What can I do to communicate with your billing while I am abroad????? Thank you | |
| Mark Green | 5/21/10 |
| I have been haveing trouble with my at&t phone bill for about 2 months now,My bill keeps going higher and higher,When I called the billing detp I told them that I was going with magic jack.And I am next month I will no longer have at&t home phone service. | |
| Roland C Clark | 5/25/10 |
| I have spent over 30 years in retail/customer service and have never in my life been treated with such poor service. Friday I spent over 4 hrs on the phone trying to resolve an issue. Thought I had it taken care of for Monday. Monday, was a repeat of Friday, and over 2 hrs on the phone. Thought I had it solved again. Tueaday, no show and over 2 hrs on the phone. Finally got some satisfaction but not enough to keep me happy. If a customer ask for a supervisor, get one. They are paid to handle problems. I understand that Management policy is not to up a call to a manager. Is that ATT policy or just poor management policy. When a customer ask for a corp phone number give them the number. You have made life hell for me for the past 5 days, may your hell last for 500 years. | |
| Doris Thornton | 5/25/10 |
| I have been very disappointed with your customer service reps and especially with your techs in India. It truly upset me to spend my valuable time trying to understand your techs that have very very heavy accents!!! Too date I am still waiting for one of your managers to return my calls. My problem started on May 17, 2010 and I spoke with 7 different people trying to get my problem handled. I have been a customer for my entire adult life, over 40 years. I hope this is not the norm for handling problems. Other large corporations respond to their customers needs in a timely manner. All of the reps claimed I could not E-mail because they did not have a number. Hopefully someone will contact me by mail, phone or e-mail. | |
| Anon | 5/28/10 |
| Placed service change order 5/15 to be done 5/24. Part was done; part wasn't. Called 5/24, 5/25, 5/26. On 5/26, they started over and wrote new order. Now the service is back to its original state. Called 5/28, and they said the account is closed. I said the line is open---call it. She said the computer can't be fixed so I have to call Repair! All this just to move a phone # from the house's line 2 over to line 1, which has more jacks. | |
| R. C. Strebinger | 5/31/10 |
| Don,t you have a Fax # for questions? huggybearrc@sbcglobal.net | |
| Roy Simmons | 5/31/10 |
| The reason for this ltr is because my phone is loaded with static no dialtone I have reported this fiasco SAt,Sun and twice today the person on the phone when periodically she was on it later called us said there was nothing wrong.I am tired tryed of the BS . WE need our phone FIXED ASAP especially for incoming emergencies GET IT FIX IT!! Roy E. Simmons ours4ever@att.net (478) 825-7152 FORT VALLEY,GA 31030 | |
| Geeta Ogale | 6/1/10 |
| A.T.&T Complaints Group 400 Chastain Blvd NW Kennesaw, Ga 30144 4/25/2010 Dear Sirs: Re: Constructive Criticism I have been a customer of Bell South/AT&T/Cingular family for 30 years. Over these years I have had hundreds of occasions to call your Customer Service Department for a variety of service requests and error corrections. I have the following comments to make from the point of view of a consumer. I sincerely hope you will take my comments in the spirit they are given: advise from a real life client given with good intentions. To be relevant, these are comments about recent events. Issue #1: We moved to Pensacola, FL in August 2009. At the time we had AT&T phone/DSL service installed along with a package for long distance calls including Canada. From the outset, AT&T has had a program problem with their billing such that our long distance package purchase is disregarded and we get billed for itemized long distance calls. Every month, we have to call AT&T to get the bill corrected before we pay it. What happens every time I call is really quite unacceptable: 1)The computer invariably says that this is a busy time, call again. 2)It then answers with various prompts, tries to connect me with a live representative per my request, and 50% of the times, after having waited a good ten minutes for a person, I am disconnected. I go through the process all over again. 3)During the waiting time, I keep getting sales pitches for additional services, instructions on how to pay the bill or am reminded of the “award winning” service the company offers. 4)When I do finally get a person on the line, I have to go through the whole story before I get the credit on the bill. On occasions the credit is not applied so the next month’s statement includes late charges and interest and makes things even more complicated to explain. 5)I am assured each time that the problem will be resolved by the next bill. 6)This happens every month and the whole process takes an average of 45 minutes. Suggestions: 1)Have a separate number for billing disputes. Do not co-mingle all your services into one contact number. It is disconcerting and counterproductive to have sales pitches and service quality boasts laid on a customer who has a genuine and ongoing complaint. 2)If your system issues are real and are going to take a long time to fix, be realistic and truthful about it so the customer knows what to expect. 3)Make a note in your computer files so that the next time the customer does not have to spell out the whole story starting with Adam and Eve, 4)Better still, if you cannot solve the complex billing issue, implement a short, quick fix to all affected accounts so at least a credit is calculated each time avoiding the need for calls. Issue #2: Just recently, exasperated with the billing issues, I switched one of my telephone lines (850-492-8272) from AT&T to Cox. Upon solicitations from AT&T, I immediately switched back to AT&T but again with disastrous results: 1)A technician installed the voice line, but could not install the DSL line. He said I needed to get a “disc” from AT&T before DSL could be activated. He asked me to call the DSL number. 2)After the same experience I normally get when I call AT&T (long waits, circuitous computer prompts, sales pitches, proclamations of service awards, instructions on how to pay bills on the Internet, how most of my problems can be resolved on the Internet at ATT.Com etc.), I finally get hold of a person who apologized and said they would resolve the issue. 3)When nothing happened, I called again only to be disconnected after a long wait. Eventually I found out that for some reason the order was canceled! I was asked to call back to reinstate it. 4)The call back resulted in a “rush” reinstatement, but I was not told exactly when the technician would come. 5)The technician came when we were not home, he did not leave any message. 6)Seeing no action, I called again, this time I was given a time (4/28 AM). I was also given a number to call for a $25 debit card for my trouble. After 6 excruciating and time consuming calls, I now am hoping I will get the Internet on 4/28. Suggestions: 1)For every new order, have one point person or a point department with it's own contact number. 2)Synchronize the installation process with telephone and DSL, in this case one hand did not seem to know what the other was doing. We never really needed a “disc” as the telephone man told us. 3)Don't ask the customer to call and sort out your errors, be proactive and have the point person resolve them. I hated to call 6 times with one simple installation process. That was 2 hours of my life I'll never get back. 4)If you REALLY inconvenience a customer like you did me, please don't insult them with a $25 debit card which I, the customer have to call and beg for. Be proactive and send the customer something meaningful in the mail as a goodwill gesture. You may ask, why are we with AT&T with all these adverse service issues, I'll tell you why: We are creatures of habit. We like your products. We like the individuals we deal with although they cannot seem to overcome the Juggernaut of the AT&T bureaucracy to help us, sometimes we often sympathize with your service reps. And so we remain your loyal customers after 30 years. Please don't take us for granted! Sincerely Geeta Ogale | |
| Mark Short | 6/1/10 |
| To whom It concerns; I've been trying to get my local office [alton, Il.] , to hook me up to DSL internet service. they keep telling me It's not availble in my area. Although my neighbor across the street,is presently hooked up and working fine.When I got through to a maintence supervisor he told me there was a policy change which would not allow hook up unless they could could guarntee a certain speed of download. I told him I would sign a disclaimer on download speed. I personelly know my local service tech and told me that he could hook me up with no problem,the supervisor actually told me the same thing. he told me it has come from someone further up the chain of command. Iv'e been a customer all my adult life. I would switch my cell and sattlite dish to at&t if someone would help me out. I'm currently using dial-up,and tryingto run a business out of my house.My wife sells realestate and constanly has drive to her office to look up info on the internet. I would greatly appreciate a responce of any kind. Mshort005@aol.com or 618-372-4394 I live @ 15855 county line rd. brighton,Il. 62012 thank you, Mark Short | |
| Trellis Williams | 6/1/10 |
| June 1, 2010 Randall Stephenson AT&T, Chairman & CEO 208 S. Akard Street STE 3700 Dallas, TX 75202-0499 Mr. Stephens, I trust you work hard for your money, as I do. However I can assure you that the amount of money you make in a year would make my annual income look like pennies in comparison. So please understand I am writing to you in frustration and utter disappointment. AT&T stole my money! I contacted customer service to see why my bill averages $400-$500 every month. During the conversation the representative offered to take a payment and make payment arrangements for the remaining balance, allowing your offices time to review the matter. In the middle of our conversation, and me never authorizing a payment the call was disconnected by the representative. I immediately called AT&T only to find the payment of $388.86 had indeed been processed without my consent. I asked for the payment to be canceled, my request was rudely declined. I was not prepared to make a payment using the method apparently already on file with AT&T, but was going to use another credit card. Unfortunately I was not given the opportunity. I feel as though your code of conduct is not worth the paper it's written on. AT&T now is not the AT&T I grew up knowing and admiring. Fortunately for my children they have choices now, and I will encourage to explore their options. I am in dire need of assistance and am still requesting that my payment be reversed, as the call was disconnected by your representative, and I did not consent, confirm, or acknowledge a payment being processed. I, to this day have not been provided with a confirmation number or anything of record. If this matters to you, I can be reached at 386-631-1963. Trellis Williams 430 Lockhart Street Daytona Beach, FL 32114 | |
| alex mich | 6/2/10 |
| AT&T cares very little about their customers. They are partaking in bait and switch tactics by offering very low rates to switch to AT&T and then reneging and charging a lot more. When you complain to them they don't care. | |
| WASEF HAJBEH | 6/2/10 |
| I can not belive how bad is AT@T service is . First of All I lived in Dacula GA 30019 in the past 8 month , they have over charged on my monthly invoice $200-300 in regard to long distant charges and I was on unlimeted long distant plan , Every time I call I had to wait 20- 40 Min before I get a service person , after 20-30 min of explaining my issue they send me to some one else , then to some one else , then they say the fixed the problem and they credit it my account , then next month I have the same issue and some time a rude person from the collection company would call and harrase me about not paying my bill , when I call back , I found out the person who told me they credited my account they did not and I would have to start the process of explainng again , Even thu based on their own people saying that their are over 400,000 customers have the problem , when you ask to speek to A MGR they tell they have no one higher than them and they have no #'s for me to escelate the issue !! What happen to AT@T are they to big to talk and listen to thier customers complaint ,.... I guess it is the customer problem , because we made them to Rich now they would not want to talk to average Joe ?? Maybe class action suite will help waking them up !! I disconected my # with them as a first step and then more action will come !! | |
| Aziza Tawdi | 6/2/10 |
| ATT is definitely a company from hell. I have never seen a bunch of incompetent people ever. My recent nightmare is with U-verse. I was moving and so called to get a new phone number. The rep on the phone sold me on U-verse and said she could save me $25/month on my ATT & Comcast combined monthly bill. So I signed up for U-verse TV and internet only. I kept the phone as regular landline. On the instal day, the first technician couldn't instal after almost two hours of trying. I later found out he was not qualified. The next day, another technician came and he did the installation. However, he said I couldn't keep the first number I was given and gave me a new one. To compensate me for two days from hell, he added some prime channels. He also told me that I can make free international calls to anywhere in the world. Two weeks later, I get a horrendous bill from ATT so I call the support number. They tell me that international calls to Canada are free and so is unlimited domestic calls. I replied that I don't care about domestic calls or Canada. I am interested in calls to London, Egypt, Italy plus other European cities. They also told me I cannot have an international/long distance provider on U-verse. At this point I requested to talk to a supervisor. He comes on the line and again tries to sell me the U-verse phone and compares ATT rates for London and Egypt to my provider rates. No way ATT can match them but he still insists it's a good deal (ya maybe for him and for ATT's pocket but definitely not for me & other customers). In short every rep I talked to gave the wrong information. After two hours of a hectic conversation it transpires that the initial phone number I was given when I signed up for U-verse is active as well as the second number given by the technician who installed the U-verse. So we decided to cancel the U-verse number/line and keep the regular phone line. Today was the day to fix this mess. Unfortunately, after four hours of trying, the technician couldn't and decided to leave but bring someone more qualified to do the fix tomorrow. I cancelled everything I planned to do today and the end result is the nightmare continues. ATT is a company that should be split again to allow for competition and better service. right now they own the market and they don't give a damn about the customers. It has become too big and the Chairman/CEO/ President whose salary is $1,450,000 and other higherups don't care. As far as I'm concerned, the reps/customer support are not qualified and do not understand what they are selling...all info they have given me is incorrect. Equally, the technicians are not trained in U-verse and feel frustrated when they go out to the customers and can't fix the problem. I want a free month from ATT for the sheer aggravation they have caused me. I may also take this nightmare story to abc7.news to alert other customers to stay awat from U-verse. | |
| Clark W. Moore | 6/3/10 |
| Please accept this e-mail as a formal complaint re. wireless service. I am experienceing ongiong problems with my wireless phones/service (404) 401-9355 & (678) 642-6557. I have called 611 and reported the ongiong problems with dropped calls and no contacts after placing the number. I have been with Cingular/AT&T since 1991...as a long term customer what will AT&T do to maintain me and my family as customers? A few weeks ago my daughter's car broke down and it took several calls to locate her. My wife and I was very concern about her safety and not having cell service to contact her. We were less than 30 miles from Atlanta, GA. If this service issue can't be resolved we would like to cancel our service and try another carrier. I hope since we have been with you all since 1991 something can be done! Thanks in advance for your assistence/support. Clark W. Moore 418 Pates Lake Ct Hampton, Ga 30228 (770) 471-4691 H (678) 642-6557 | |
| Richard Schneider | 6/4/10 |
| Why is it so hard getting a tech to my home to correct ( no dial Tone ).The first promise from last week was to have corrected by the past Tuesday. Now promise for next Sunday. Unable to get a real person on to answer queations.Very poor customer relationship. | |
| kurt | 6/5/10 |
| att has so much bull s**t in the works they have sent millions in my area on U verse 18 meg 3-d tv. I still have dial up sometimes I am blazing along at 28.8 baud rate. Depends on atm and swipe your card purches in my area due to they use the same network and the bundle deal thanks for that too 60 buck a month for internet think I should be happy to pay them. Do u want blood next? Att should be spanked by the gov. for such actions. Oh also by the way those terrorists we are fighting have high speed internet. Way to go att kudos to u guys. | |
| Amelia Gritman | 6/5/10 |
| I have a 2 problems. One have been continually working on. Each and every month my bill varies a $25-$50. I have to spend hours reviewing the bill, making calls or going to the store to get it corrected. My time is worth something too. I understand a small variance of a few dollars with my children hitting the browser but this is getting very time consuming. My very biggest problem is my blackberry bold 9700. It reboots itself pretty regularly. This is a BIG problem as I am a visting psychiatric nurse and also do "on call" work. Well I have attempted to resolve this through your 611 number. They sold me motorola back flip - this was not a very user friendly phone, poor battery length, and does not do voice dial from bluetooth. I had it 2 days and sent it back today. I use 3-4,000 minutes per month. I am on the road speaking with doctors, patients, etc and the phone reboots. This is a problem. One of your Customer care techs admitting to having the same issue. I spoke with several people trying to resolve this in the resolution department. One being Chris Ladhpakdy more than once. The first time (6/3 4p.m) he was nice and said he would call me back.... Well he never called me back. So I called resolutions back and got someone else who said that he would call me. Well it was getting late 845 pm and I called again to see that status because my phone is a very important part of my job. I then spoke with Dave Redmond. He was great. Very understanding. He reviewed all the "windows" made sure that everything was documented in areas that anyone including the stores could view them. I was also told that Chris did not document our conversation earlier that day. At the end of my conversation with Dave I thought we had agreed that I would go to the store and get a standard upgrade price and an exception because of all the trouble I had and also that I could keep my current statewide local plan with th data plan. BUT when I got to the store 6/4 I was told the phone would be $300.00 and I could not keep my current plan. Dave had reassured me that my current plan was acceptable. And I was not informed that I had to purchase a $300.00 phone. So I called 611 again to clarify this info and spoke with Chris Ladhpakdy again in resolutions and he was RUDE, DEGRADING AND ACTED LIKE I WAS TRYING TO RIP YOUR COMPANY OFF. He made a statement to me and to the customer service rep that I "HAVE MADE SEVERAL CALLS TRYING TO GET MY WAY AND IT WASNT GOING TO WORK". So I requested to speak with him directly and he restated that to me again. I really cant beleive that with all the money I spend every year between 6 phones and accessories every 2 years, and phone bills I need to be spoken to like that. Just in bills spend over $3,000.00 per year. It is cheaper for me to just cancel my plan. I have been with your company when it was cellone, 10+ years and this is the appreciation I get. If we can't resolve this I will be contacting the NYS Public Service Commission. I am a paying consumer and deserve to be treated with respect and not spoken to like I am trying to get something for free. I look forward to hearing from you in attempts to resolve this issue. | |
| Scott Furious Customer | 6/6/10 |
| Several months ago I moved to the Palm Desert area in CA. My cell phone DOES NOT WORK when I am in my home. I spoke to customer service and was told that I needed to replace my SIM card. Now I have a brand new SIM card in a phone that doesn't work at my home. I am looking for work right now and have to be ready to receive any calls from prospective employers. If I get a call at home I have to literally run out the door and go around the corner so I can receive 1 or maybe 2 dots indicating reception. 9 out of 10 of the calls I receive fail before I make it out the door. I am forced to continue to the corner and place a call to the number of the call that shows as FAILED. It's not quite as bad when I use text. But, I still have to twist and bend to just the right angle so the text will send successfully. Having to "retry" several times is automatic. This last weekend This joy of a phone I waste more then fifty dollars a month on, stopped working altogether. The woman I spoke with at the store in La Quinta said that there was water damage to the phone. This phone goes NOTWHERE NEAR WATER. When I told the manager of this store that I go for long walks every morning, he said that water damage can occur if "perspiration accumulates in my pocket". Both the manager and another "customer service rep." I spoke with AGAIN on the phone there at the store (another 20 minutes wasted) my only option is to spend more money on a new phone or they will send me one that works if I sign up for another 2 year contract. I've wasted too much money already. The manager waved me off with the back of his fingers and said. "I'm done with you" AT&T has the worst service I have ever received. I guess my only option is to pay for service I don't receive until my contract is up and go with one of the company's that my neighbors carry. Shame on you AT&T!!! | |
| Kristine Cole | 6/7/10 |
| I feel that your company does not provide good work ethic and I feel that the Customer Service I have received disgust me, over the past three days I have spoken to 7 Representatives, 5 Supervisors, A Team Leader that never returned my call (Miles S.)and Customer Retention Dept.(Diane Groppe) that told me the other Dept. must have given incorrect information! I have had Dropped Calls for 3-5months have trouble shot all the lines and phones with Reps. & Supervisors. I gave up and canceled my service this morning and still have to pay my Cancelation fees! Please Help by explaining your policies for Customer Service. I WANT TO BE CONTACTED!!!!! CONTACT INFO: Kristine Cole 208-704-0116 John Cole (husband) 208-704-0235 | |
| V BeCoate | 6/7/10 |
| ATT has become a laughing stock of a company. I have spoken with hundreds of incompetant workers including supervisors that do not value us as customers. All I wanted was to receive my regular monthly bill and not one of these people have been able to send me a bill. I wanted to pay the bill over the phone and they wanted to charge me to do that. They are the ones not sending the bill. Then they want you to feel as if its your fault. Not one person offered to send out a duplicate bill and this is customer service. I do too think that ATT has gotten too big for its britches. So I will take my money else where. I will not continue to give these people my money and be treated like I owe them something. | |
| Roseann Denbow | 6/7/10 |
| what a joke customer service is I asked a fellow on the phone about an Item on my bill he asked was I calling from my home phone I told him 4 times yes my home phone on the fifth time he asked the question was I in Missouri I had finally had enough and told him no I was on the moon and hung up not a very good impression I am seriously thinking of cutting ties with att and going to vonage!!! | |
| Crystal | 6/8/10 |
| I am sorry may be posting in wrong place but if it gets me heard I don't care. As we all know its the year 2010 and dial up internet service is almost obselete and stone age. Why is it long participating costumers of AT&T like myself is forced to use dial up internet or pay outrageous satellite internet bills. I been asking and begging all this time and now find out people have DSL right down the street. Sad, isn't it ? I am getting about 18.8 KBPS with dial up. I have called and called and begged and begged being sent here and there resulting in no answers as to how to get them to give us this service. I once heard DSL was coming to my area soon. Um, 12 years later I am here posting this on a dial up service with no DSL yet. Please tell me who to contact? Or what to do to go about getting DSL ? | |
| Jennifer Johnson | 6/8/10 |
| I have been with AT&T since 2004 for my cell phones. Prior to that it was cingular. I pay over $4000. a year with 5 cell phones and an internet hook-up on a lap top. I have never had a problem with AT&T until now. My new phone didn't work so I called and they apologized and sent me out a new (refurbished)phone. The second day I had the phone it too had issues. I called and they told me they would send out the same phone again. I don't want the same phone, this phone obviously has problems. I was told that I would receive a call back with in 2 hours which I never got. I called back and there was no record that I had called. I had to go through everything all over again. No one wanted to help resolve the issue and when I asked to be directed to customer relations to cancel my accounts and also wanted the corporate phone number and address, I was put on hold and left there. I have NEVER received such poor customer service from any company!! | |
| Vanessa Brownlee | 9/7/10 |
| I used to be an AT&T customer for over 10 yrs. The only services I had were a home telephone & DSL. Then I switched to Comcast. After being unhappy with Comcast, I switched back to AT&T (at the solicitation of an AT&T employee). My services were supposed to be turned on 8/30/2010. I was promised to receive a promotional package that included caller I.D., call waiting, unlimited local & long distance, etc. As well as Wi-Fi for my internet. I was told that a technician would be coming to my home between 8AM-Noon on the 30th. At 1:30 PM CST, I called to find out where the technician was and was advised that I was scheduled for service but he must be running behind schedule, but HE WAS STILL COMING. Oh, and by the way I rec'd. a letter that my internet would be activated after 8PM on the 30th. Well @ 8:30PM, I called to check on the status. I was then advised that there was an error in my order and I had to call customer care the next day (31st). When I called on the 31st, I was told that there was an error with my order and my services would not be on until 9/1/2010. Not to mention, all the while, I'm using my cellphone minutes to talk to these incompetent AT&T employees. On 9/1/2010, I called approx. 7:30 AM and was on the phone until approx. 9AM to see if my phone and internet would definitely be up and running. I was told I was last on the list for my technician and it could take anywhere from 8AM to 8PM. Furious as I was, I explained that I should have been 1st on his list because I had already been waiting 2 days for service. They acted like they were doing me a favor and moved me to #3. When the tech arrived to my home approx. 11:30 AM, he got my dial tone and told me that my internet would be set up once the dial tone was acknowledged. I had him call to follow up and advise that the dial tone was active and to go ahead and send my DSL connection. After I explained that this was unacceptable to me, I was now given a date of 9/1/2010. On 9/1/2010, the tech came to my home only to set up a dial tone for me. When I asked him about my if it would be set up today, he advised that they had me scheduled for 9/14/2010. I immediately got back on the phone to customer care and advised this was unacceptable because it should have been on on 8/30/2010. They again advised the best they could do was have it in place on 9/3/2010 because there was an error in THEIR system. Well after ranting and raving with several supervisors and managers, they finally got my internet up and running by 6PM (after spending several hours walking through the steps with someone who barely spoke English). Later that evening I received a call from a supervisor named Daniel who was so apologitic about my distress. He advised he'd talk to his Manager and give me a call on 9/2/2010 to resolve the matter. Well, if he called me, he call you too. Then on 9/2/2010 I noticed my caller I.D. was still registering my calls as "incoming calls". I know it's an incoming call, I just want to know who the call is coming from. So once again, on 9/2/2010 I called customer care and spoke to several people about my features on my call package. I was advised that my call package was never on the order. Who has a phone nowadays without caller I.D.? That's one of their selling points, as well as local & long distance service. I was promised that the features would be on my phone by 7PM on the 3rd. Well guess what...still not there. On 9/3/2010, I called again and was advised that there was still an error on my order that could take 24-48 hrs. to resolve before the features would be programmed on my phone. Now it's 9/7/2010 and I still do not have the calling features. I called HQTRS. and spoke with some more individuals who promised that my features should be on by midnight tonight. This is riduculous because I know it would not take them this long to disconnect my service should I not pay my bill. I agree that FCC & FTC needs to investigate AT&T, as they are robbing us blind with their rates and providing poor, inadequate service to it's customers. | |
| Tariq Mohamed | 9/8/10 |
| Non of their 24 hours lines work past 9 or 10 P.M. Sadley can't accommodate all customers. | |
| Stephen W Smith | 9/8/10 |
| AT&T Worldnet account Confirmation 221-378-091 I cancelled the WorldNet Service in April of 2010, yet they continue to bill me. When I call each time they assure me it was cancelled, yet they dont cancel it, and still charge me. I called the Exec office 210-821-4105 and it still goes on. No one seems to care... stephen | |
| Gloria in Sugar Grove, IL | 9/9/10 |
| Took me an hour to order TV and Internet service when I called the promotion number provided in AT&T literature received through the mail. After finally getting everything set up--or so I thought--the internet installer didn't show up. Turns out the installer showed up the following day..and of course I wasn't home...and to make matters worse the TV order was never placed. Rescheduling the Internet install and re-ordering TV service took another hour on the phone with AT&T. Today, the installer never came out because my unit # wasn't on the dispatch order...their error...and I didn't receive a courtesy call from installer requesting my unit # (even though I have AT&T wireless phone service!!!). Because Internet didn't get installed, TV installation set up for tomorrow wasn't going to happen either. At this point I'm fed up and decided to keep my current provider...more expensive, but not inept. It took me 1 hour and 15 minutes of being on the phone with 8 different AT&T employees in 7 different departments to cancel the Internet, cancel the direct TV, and to ensure they never send any more promotions by mail or phone. Their employees don't know where to send calls to get the customer's concerns answered, to set up appoints, to order services, or the cancel orders/services. To make matters worse...trying to file a complaint on AT&T web site was impossible too! | |
| George S. B | 9/14/10 |
| I decided to switch my bundled package of services from Time-Warner to AT&T. Price was the overriding consideration. Unfortunately, my credit card number was used to purchase things including prepaid collect calls, so that persons in prison settings could make calls. This has me very distrubed, because the only person I have ever given this number and security code to works for your company. My bank and your company are conducting an investigation. I have reported this issue to the Asset Protection Section of AT&T on 09/13/10 at 800-807-4205. I expect resolution of this matter as I am very concerned that my personal information has been compromised, including my address and other information which could portend identity fraud. | |
| Linda Gullo | 9/14/10 |
| Our daughter moved to the east coast from CA, we have NOT been able to have one conversation with her since this move. Your customer service dept. does not answer their phone or return phone calls. We have been with AT&T for many years. When will AT&T care about their customers? I would appreciate someone/anyone, who has any authority at all, at AT&T to return my call or answer my email. If we don't receive a return response to our many phone calls and emails from AT&T, we will continue our service with them and advertise our discontent. When did 'we the people' not matter? | |
| Robert Ferriss | 9/15/10 |
| I closed a Dish network 2 yr contract on May 23, 2010. I signed up for Comcast bundle. I started calling At&t phone and internet services on 05/23/10. I called them for a week, to make sure all my services were "CUT OFF " , ' TURNED OFF." aS OF 09/14/10. As of 09/15/10 I received another bill for full service. I have called billing over and over for them to get this mess cleaned up for me. Sir, it seems to me no one in your cut off department, and , billing department is smart enough to do their jobs. I need help from someone who cares. I don't think none of you care. Please get my bill straighten out for me | |
| Robin Benjamin | 9/16/10 |
| Even though my only phone service is a land line, ATT said on its site where problems are reported that it would be 3 or 4 days before they could provide service to my phone, which does not get a dial tone. Wonder if they'll give me credit for the days during which I have no service??? I am amazed to see the number of complaints above. Why shouldn't you be able to talk to a person -- AT THE PHONE COMPANY? Why is their address such a secret? | |
| Jelita A. | 9/17/10 |
| AT&T has the worst customer service out there and of course they are all liars... Was thinking about canceling my cell phone service after years of service and they wanted me to stay as they credited my account $100.00 that was suppose to take affect immediately and gave me the new balance. Since my payment was going to be last I called 611 and the customer service representative talk me he would make if for the $ amount owed. When my payment was taken out of my account today it was for the full $ amount. Call At&T regarding this matter and was right to the point of what happened. The gentleman called a billing representative and explained what was going on and then he came back on the line and said that they backed the payment out then said that I was going to have to find a computer and make the payment. I said "can't you go ahead and do it since it was set up to come out anyway" the representative said "yes, he could do it but it would be a $5.00 charge. I'm not going to pay for something that was not my fault in the first place. The gentleman wasn't going to do it so I told him I was going to contact my back and let them know that the amount AT&T took out was not the authorized amount and I would contact the FCC.....Well then he took care of it for me. Then he told me that even thought my next bill was not due until 10/1 that it was going to show a past due balance and that I would need to schedule a payment arrangement. This just is not correct. I don't feel like I should have to do that since my payment isn't due until 10/1. Representative said that since it shows past due amount that we are in danger of having my cell phone service disconnected. On top of all of this we have had to sent back cell phones for the whole time of our contract......BAD SERVICE.. THEY SHOULD BE ASHAMED... WORST COMPANY... SOON EVERYONE WILL REALIZE.. | |
| Cindy Toledo, Ohio | 9/17/10 |
| AT&T lies! I was going to switch over my service from another company and AT&T at the last minute decided I could not do this with my internet. I could with my phone service. I believe I truley made a mistake thinking about at&t. They make promises they cannot keep. When you put them on front street they say they did not get the order, you go thru department after department, they pass the buck. I stayed with my old company, I would not go to at&t even if they gave me free service, I do not trust them. They need a new CEO to go thru the company and fire anyone who lies to a customer or a new customer. They just do not back up what they say. How can they sleep at night knowing they told so many lies to people? They are very irresponsible! I would like to give them a lower score. 0 stars | |
| david page | 9/17/10 |
| recieved a phone from att which I bought in july have and nothing but trouble tried several times to get it repaired all they said was they had to do upgrades and did but didnt work so on 9th called got another tech he trouble shot it and said it was a bad phone and had to be replaced and said he would send one well didnt happen so a week later I was in another town phone drop calls and locked up while I was talking to a very important customer and may have lost him so called att ask where phone wasgot the tottal run around by everyone than said I had to take it from where I was to a store in tulsa to have it cleared and reloaded cause this was causing my keys to stick and turn off by it's self they did as warranty wanted but warranty would except what they did and had to go back get on phone per warranty and call back in and have tech go thru everything again and they came up with same thing and wanted to know why it hadnt already been replaced ask for manager all I got was a superviser and know one else and I spent 2 whole days tring to resolve this and it cost me money and still no phone what is the deal with att now they are going down hill fast and dont care about the customers anymore 2 months fighting a phone they sold me and now I have to pay for something they could have fixed and or repaired. the should have a problem number for customer to call to get things resolved and I talk to a ruud suoerviser named melton dont know where they got him but they need to send him back to train and have management available for they're customers and by the way I still dont have a phone yet and its friday night and was told wouldnt till next week sometime what ajoke but guess it's on me I believed in att they want me to go up grade and buy new phone sign a 2 yr contract for they're problem so I wont be with out a phone and if I dont tough luck to me and lose business and they said O'well I want a high management to call me I want resolve maybe it is time someone took att to court Im sure we could group togather a bunch of customers that att has put the screw too and take them to court I never have but why am i being treated like this and others too and management dont care please forgive my rambling and miss spelled words just plan mad dave 918344-3222 | |
| Sharby79 | 9/20/10 |
| I am writing to let you know that I am a VERY disappointed AT&T customer. I have been with AT&T for many years and have been satisfied with your customer service and products. Last year I bought the Samsung Impression phone ($200.00). I really liked the phone and I bought insurance on it as well. So I have had insurance on this phone for over a year and a couple of weeks ago my phone keys froze. I didn’t drop it, get it wet, did nothing to it, but it froze, so when I went into the AT&T store they told me they had had a lot of trouble with the Impression, but it was out of warranty and to get a new phone from AT&T I would have to go through insurance and pay $50.00 for a new phone. This makes me VERY angry!!!! You should have given me a new phone since it wasn’t my fault that this piece of crap stopped working. What am I paying insurance on the phone for????? In addition I had to pay $32.00 to go to a special store to get my pictures off this phone that I couldn’t use, so I am out of pocket $82.00 for a defective phone that should have fallen on you guys. I will changing from AT&T as soon as my contract is over with this type of customer service! | |
| Delgado | 9/20/10 |
| Two weeks and still cannot get internet service. I received a modem today and now no one can help get the internet started because I need a phone line. I try to cancel and I would be charge a cancelation fee. I have not been able to get the service in the first place. And then you want to report to the credit bureau. How incompetent and stupid | |
| ralph roberts | 9/20/10 |
| At&t went to the dogs with customer service, and their multiple state service. Called at least 12x's getting different answers, and different bundle package pricing. In 30 years of being a customer of at&t I have never witnessed such pitiful, bumbling idiot service in my entire life.God help us because they sure can't. | |
| V. Graves | 9/21/10 |
| AT&T Customers Sevice, Tier 1, Tier 2 and so called Supervisors must be in the 1st Grade. They are horrible and incompetent. They lie , they are theives and just all out bad. Still trying to get my service to work......... | |
| J Bolton | 9/16/10 |
| Less than 3 months with Uverse TV. 4 remotes, two boxes, 3 in home calls - STILL doesn't work right. We left Dish because of very poor service - 7 or 8 boxes, lots of problems - found out ATT owns Dish, Direct and Uverse - all lousy. | |
| Robert | 9/12/10 |
| To whom it may concern, As a long-time AT&T customer, I am finding myself very unsatisfied with my recent AT&T service. As a last resort I am writing this letter in desperation and sending it to every contact from AT&T that I can find in hopes of finally getting some help with my bill and just maybe an explanation for my recent treatment by AT&T and it’s representatives. First off, the 800 number on my bill AND the U-verse website I was told are incorrect...that makes it hard to call someone to get support! So I made 5+ calls, disconnected and transferred numerous times, 3 visits to AT&T stores and official offices, totaling over 10 hours of lost work time. No one can or will help me, or even call me back. My bill has been neither correct nor consistent for 4 months! It has never been correct from the ordering of the service through an authorized dealer to the complete lack of support. I feel unappreciated as a customer and utterly disrespected as a person. When I am not disconnected from customer service I am told that they are unable to answer my questions, than I was told to go talk to someone in person at my local AT&T branch. I did and after standing in line I was told they just take payment and no one could help me. As I practically cried with frustration I was told to go to a local AT&T wireless store where maybe someone could help me. After 2 hours I was told no one could help and that the manager would call me back. After 3 days and no call, I called to follow up. I was put on hold for 10 minutes until I had to hang up and return from a wasted break to work. If AT&T offers bundles and sells them to people, then people deserve ONE website for ONE account with ONE simple bill as promised, make it far easier to talk to a real person that is HIGHLY qualified to help me. Follow up on customer support requests and complaints. Make sure your customer service representatives actually know if a local branch can help them. Do not make careless seemingly unchecked clerical errors. Question 26 on the satisfaction survey implies that a CUSTOMER was supposed to help me and "save" me from calling customer service. By overcharging customers, basically stealing from them, then being unavailable until they get so frustrated and give up, one would think that AT&T makes enough money to pay live people to help rather than relying on customers for their "customer service"! In addition, being unhelpful and unavailable coupled with massive disorganization in which one department has no idea what another is doing without access to the multiple accounts in a “bundle” is not only ridiculous, but gives the whole multibillion dollar corporation an appearance of incompetence. I expect a prompt response and a clear explanation. I also wish to speak with someone in an upper level of management directly that can and will listen to me and try to help. Additionally I wish to be reimbursed for all errant charges, mishandled fees and adjustments, as well as time lost from work during these long and painful, yet unsuccessful attempts to simply be billed correctly and receive the services that I was promised and that I paid for. Sincerely, Robert *. ********* | |
| Patricia Jones | 9/13/10 |
| I am completely dis-satisfied with at&t.....I recently upgraded to a new phone.i took the phone to an att store to have them transfer my address book...they ended up deleting all of my address book.............not to mention the pictures and videos of my now deceased Mother......THANKS ALOT ATT.........................I AM DEVASTATED............. | |
| Valerie Slayton | 9/14/10 |
| I spend hundreds of dollars on my Samsung epix. I have NEVER dropped the phone or got it wet. I have sent the stupid phone back on three different occasions. It has never worked and no one is willing to send me a similar phone. We have been with AT&T for years and years! This is ridiculous!!!! I have called multiple times and had to go through loops and reset my phone on multiple occasions, none of which worked. I want to cancel this stupid plan and switch to a new company. You have terrible customer service. I have been on hold now for 40min with AT&T. Someone needs to call me. 314-602-2081. Mad! Valerie Slayton | |
| Very Concern Person | 6/11/10 |
| I been trying to contact the AT&T offices and the AT&T fraud dept and every other dept of the AT&T about a breech in their Internet Digital white & yellow Page about a particular countries accessing the residential page and doing (Mail-fraud, Soliciting, & Lottery-Scam,) form their AT&T customer listing, it so happen my call keep transferring all over the continent for almost 2 hrs, and finally get with a supervisor in the fraud department after I told her the situation and she told me their is nothing she or AT&T can do about it, Who is out their to protect the customer interest if the same AT&T people who sworn to protect you personal information just have it too loosely for other country to take advantage of the Data then Who will protect your personal information, if any bigger head in the AT&T Corp read it, can give me a call, 727-399-7039, That's if it not already toooooooooooo late. PS: June 11 2010. | |
| T. MICH | 9/3/10 |
| 1. Can't contact an actual person. 2. Navigation sucks. 3. Password revert. I keep getting kicked out. Log in with a cut and pasted password that I changed by copy/paste. Now it doesn't work anymore. 4. Who loves bots? OOOH I DON'T I DON'T!!! 5. Running around in circles. ATT is a gordian knot of bs. All I want to do is either cancel my contract, or upgrade my broken GS to a four since I have to buy a new phone anyway on the EXACT SAME CONTRACT. THIS IS NOT WORTH IT!!! FORGET IT. I'D RATHER CANCEL AND USE A TRAC PHONE THAN DEAL WITH THE WELL DISGUISED SCAM KNOWN AS ATT. | |
| Karen | 9/3/10 |
| Im done with AT&T, I was verbally abused in a store and they refused to allow me to upgrade my phone because I am on unemployment. I took offense to that and she told me that I had no reason to be upset. WTF??? Goodbye AT&T Hello Verizon!!!!!!!!!!!!!! AT&T IS HORRIBLE!!!!!!!!!!!!!! | |
| james dallas | 9/4/10 |
| LISTEN ALL OF YOU ATT DOESNT CARE ABOUT ANYTHING BUT YOUR MONEY. THERE ARE NO DIVIDENS BEING AN ATT CUSTOMER. GO SOMEWHERE ELSE AND GET YOUR SERVICE. IT WONT BE ANY WORSE THAN WHAT ATT IS SELLING YOU NOW. THEY ARE JUST LIKE THE FAT CATS IN WASHINGTON THEY ONLY WANT YOUR MONEY ' TO HELL WITH LOYALTY ' KICK ATT TO THE CURB WITH THE CROOKED POLITICANS THIS NOVEMBER. | |
| Real Pissed off customer going to put video on Facebook, youtube, twitter a | 6/11/10 |
| ATT swindled me into paying for a data plan. ive had smart phones for over 1.5 yrs. well before their new policy establish 9/1/2009...i also had 5 smart phones cause they don't work right nor do they work in my home or most buildings. but my biggest frustration is having these so called smart phones before their new data plan policy's...i am NOW FORCED TO PAY FOR A DATA PLAN ~OR~ REDUCE THE QUALITY OF MY PHONE. They claim i am "upgrading" the phone when i've had these phones for a couple of years and i am going from a blackberry smart phone to a blackberry smart phone. WHAT A F(#&'in JOKE!!! what's worse is i was told i should be able to be "grandfathered in" AND I was misled period. Furthermore, i was told that my moto razor was a smart phone from one rep to have another say it wasn't. i told them fine, i will return the replacement phone that was replacing an existing blackberry smart phone without a data plan and buy a used one and the same model as my previous smartphone...know what they said....get this...i'd still have to get a data plan. they also first said because the iemim # or whatever it is was different is part of the reason why i had to get a data plan, but then they said if i use my sim card in the same blackberry i plan on buying used that i would still have to pay for a data plan because now my sim card was new! HOLY S(#T! i told them i am being FORCED into paying them more money "monthly" and they put my back against the wall. ATT...? Choose another carrier...i have internet, cell and land line through them including satellite all of which i am cancelling!!!!! | |
| monty pope | 6/13/10 |
| We bought a brand new phone for 279.99. 45 days ago. It has problems shutting off and restarting. The only solution is to receive a refurbished phone in exchange. Our phone is in great shape... zero scratches... I want a new phone replaced for the new one I just bought. If I wanted a refurbished phone, I would have purchased one from get go. I just spoke to customer care, and said I could get a new phone, but would have to purchase another phone for 199.99..... What.... I just purchased this new phone 45days ago..... please I want a new phone, which I purchased 45 days ago, to replace the defective one.... where is your customer service satisfaction and loyalty to the customer....... I am not asking for something which I haven't already paid for. .Monty Pope | |
| William & Carlena Bullock | 6/14/10 |
| We have always had excellent service with AT&T until this past weekend. This weekend we started checking out phones online for an upgrade. We called customer care several times, went to a retail store, got back online and found the phone we wanted. Unfortunately the Blackberry 9700 is $199.99 when you upgrade. We did however find a refurbished Blackberry 9700 for $29.99. The way we look at it, is if there is something wrong with the phone, you will know within the 90 days. There is no reason to pay more if the phone is working ok. Anyway, when we tried to order it, we were sent over to the Premier store for ordering. The Premier store didn't have the option to get the refurbished Blackberry 9700. We were told by customer care that the Premier store would be able to order refurbished phones and do more things than customer care could do but they are not open on the weekend for assistance. We ordered a Blackberry 8520 online last night because we were unable to get the 9700 like we originally wanted. Then after mulling it over, we decided to call Premier Support this morning to cancel the order and talk to them about getting us the Blackberry 9700. I was told 10 minutes after Premier Support opened that they could not cancel my order and that the only thing I could do was refuse the delivery when it came. Remember, I called them at 7:10am CST (only 10 minutes after opening) and they couldn't cancel my order, but the order didn't ship until 9:40am from Fort Worth, TX. When I asked to speak to a supervisor, I was put on hold. The overall phone call was 27 minutes, which I ended up having to hang up because I had to go into work. My husband spent a few hours on the phone between customer care and premier support trying to understand why us "the customer" had to do all the leg work and AT&T has no accountability for what they say. We were told different things by different people. Everything from "we can put the phone cost on your bill", "you can get a refurbished phone from the retail store", "we don't have a phone number for a corporate office", and the list goes on. None of which are true. We have been told all day that "if we want to open a new line we can get the refurbished Blackberry 9700 for $29.99", but if you are an existing customer, you don't get as good of pricing. That doesn't make any sense at all to me. We have been good customers, pay our bill each month, upgrade and extend our contracts, we have 4 lines on our account, pay almost $200 per month, but we don't get as good a deal as someone with no history with AT&T. What happened to customer loyalty? What happened to good customer service? Thank you, Carlena | |
| Barbara Post | 6/15/10 |
| A little over a month ago I called 1-800-331-0500 to discuss dropped calls and no net coverage. I talked first to Heather O’Keefe who noted that AT&T had no coverage in this area. I was put through to Justin Hawkins who then passed me on to Maria Lopez who then passed me on to Paolo. Paolo insisted that it was the phone and had a new one sent to me as a replacement. I spent over 2 hours on the phone and the only resolution was to replace my phone although the other two phones were experiencing the same problem. The new phone came and I mailed the other phone back. This change did not resolve the problem of having no network. In the meantime my husband’s phone (563-508-1635) and daughter’s phones were still experiencing trouble with network trouble. Then on top of that my daughter’s phone (563-508-5755) (lives in Minneapolis, MN) besides experiencing dropped calls, the phone began shutting down, turning black and getting a message that the SIM was inactive. I called (6/8/2010) to discuss the problems we were all experiencing and they finally admitted that we have no AT&T coverage in this area and we never did and basically we have been piggy backing off of other network towers. They said they sent a note to the proper people and that I would have to wait until it was decided on whether there were enough AT&T customers that were experiencing the same thing in this area and if there was then they would look into putting up a tower. How long will I have to wait for this to happen? And in the meantime I am suppose to continue to pay for no net coverage. Why wasn’t I told six plus years ago when I contracted with AT&T that I was not covered where I lived? I am being told that if I change to another network I am going to be charged for a cancellation fee! All the time I am being told that I am a valued customer! If this is how you value your customers I can’t imagine how you would treat your enemies! A honest company would have been honest up front when I purchased my first phones and contract and told me that there was not coverage and would have advised me against going with them. Today (6/15/2010) another representative called and wanted to work on my husband’s phone (dropped calls). I tried to speak to the person but she kept interrupting me. I finally said that the phone is dropping calls because we have not service here. She did not listen and I finally said I was tired of this and she hung up on me. This action and the action of the last two phone calls are not acceptable and I want some answers and action on what can be done to resolve this issue. If that means canceling and going to another network then I do not expect to pay for any cancellation fees. I expect to be covered until I can find another network that will have. I would like to know what is going to be done about this. I am tired of the run around and no set answer about anything except that we don’t have coverage! | |
| Employee Rights are being violated..... | 6/15/10 |
| Ever since AT&T bought,took over, and or slammed SBC, they have been a crooked company to work for. Just recently I was made aware that they are "suspending without pay" their most loyal employees just because they will not have their salaries cut in half. They are finding erroneous things on these individuals, mind you these are things that at the time of the supposedly incident that they are now addressing should have been addressed when it occured. These individuals are getting lawyers, contacting the local and state media venues to voice their opinions. These individuals have been with the company 10-20 years and this is how thay are treated. I dont care about the Union, because from what I heard sucks, but where is their HR department in all of this. Employees rights are being violated!! I have and will never have anything good to say. Apple really needs to venture else where | |
| M Newpher - 615-385-9956 | 6/16/10 |
| On June 11,2010 I mailed letters to the following address: 175 East Houston, San Antonio, TX 78205. The letters were sent to: Randall Stephenson, Ray Wilkins, Jose Gutierrez, Ray Lindner, Tim Harden. The purpose of the letter was to obtain assistance with making some much needed changes to the service that I have had for 22 years that the ATT Business Representative were not willing to assist. I noticed that this web-page has a Dallas address. Was the address I used a good address for ATT Corporate and do the people I addressed the letters to actually exist in ATT Corporate? It would take much too much time to explain the issue Please advise. | |
| JL Wilson | 6/16/10 |
| I am through with your Corporate antics. As a web developer by trade, I count on high speed internet to make my living and you idiots are hindering my ability to make a living. Therefore, I am going to the PSC and file a complaint with your Florida offices because of the sub-standard, 1980's technology that you have in my neighborhood. The AT&T Technician laid it out for my before you lay him off here in Miami. This tech, in no uncertain terms, gave me the skinny on the patchwork of copper cable phone lines because your corporate greed tells you there is not enough revenue in this area to justify an upgrade of equipment. In essence, what you are saying is that us "poor" people will not get the same state-of-the-art upgrades that Star Island or Coral Gables recieves. Your lines are patched, spliced and connected with duct tape. So, when it rains or gets too hot, we have no service. This is a violation of PSC policies. We need fiber optics and/or new lines in our neighborhood and I will stay with this to the end More that disgruntled | |
| Wendy | 9/2/10 |
| To Whom It May Concern: Finally- a place to voice my concerns I was told I would receive $150 in rebates for switching to UVerse I was never told the installation would take 4hrs. The technician came out-and the person from the local office met him They went back and forth about whether or not it could be installed and finally when I had had enough- I told them my next door neighbor had the service-they both were quite embarassed. Immediately, one of your boxes went bad- so my call for service was to the center in the Phillipines-the woman was not able to help because her English was not good enough-the supervisor was glib and laughing - and rude. And so it has gone for the last several months. Finally, yesterday I had the good fortune of talking with Diane Mosby in the Louisville, Ky office. She was honest about the fact that the company is having serious problems with the product. She said it it a good product but there have been extensive problems-so it's not a good product. She was helpful and very loyal to the company. She is the only person who took the time to help me-everyone else has operated under the -"get 'em off the phone" I am paying a lot of money for really poor service. My land line and my cell are not giving me good reception. I am tired of waiting for your service people. Judging by the other comments on this list, I am not alone. Everyone who has the service is complaining. Everyone says they are sorry for the inconvenience but no one does anything to help. Yours used to be a good company. You used to provide a quality product. | |
| John McIntyre | 9/2/10 |
| I called about my service concerning a upgrade and when I was expecting to see that upgrade. I signed a 2 year contract Dec.2008, I know people with the same plan as myself and have received 2 upgrades within their contract. When I asked about this the customer care rep. stated that I do not have enough features on my plan so the less I pay on my plan the longer it takes for an upgrade, the more I pay than the faster I will get an upgrade, now what I heard is that I am not a good enough customer because I dont have the $150 plans. I have not received an upgrade like everyone else because I dont pay AT&T enough money. If thats the case whats stopping me from switching to another service provider that will treat me the same as the other customers? And trust me they exist I have called 2 others to ensure. Im still using one of those samsung slide phones, all im asking for is another phone for my loyalty to the service, but I guess to ask a company that seems to be more loyal to the customers that pay over $90 a month is like pulling teeth out of donkey. | |
| Charles Mancini | 8/23/10 |
| What do we do when you receive an answer like "NOT AVAILABLE" to how long your DLS internet service will be down? SO DO I JUST PUNT OR GET DISGUSTED WITH ATT SERVICE? Saturday 8/21 the system was down for about 6 hours and today its been down 10 hours plus. It would be the right thing to do is to tell us the truth about the length of time DSL internet will be down and not give us the run around. I wonder if the workers get paid extra for working overtime on weekends? (AN old saying is milk it as mush as you can!!) With all the smarts that ATT has you would think that they would be inclined to be more aggressive in telling the people the truth about how long the internet system will be down instead of a ROBOT saying not available at this time!! By the way would you tell me the true time the internet went down and the true time it came on. Just how many hours in total including Saturday and Sunday that your customers could not use this service. Not a happy camper!! Charles Mancini | |
| G Mora | 8/26/10 |
| AT&T = MEANS...THEFT, YOU ARE THE MOST DISGUSTING COMPANY EVER AROUND...GARBAGE, YOU CANNOT EVEN BE COMPARED TO "S___!" WHEN THAT IS DONE BY DOGS AND PLACED ON THE GRASS "IT FERTILIZES THE GRASS. SO THAT IS MY OPINION... 18 YEAR COMPANY, WITH 4 DAM PHONE LINES, AND FOR $101.00 (BECAUSE THE REST IS OVER CHARGES AND DISCONNECTING OUR LINES OVER AND OVER AND OVER AGAIN..YOU DISCONNECT US. WELL, NOW IS OUR TURN.... THANK GOD FOR COMPUTERS, TWITTER / FACEBOOK AND ALL THE REST OF OUR TECHNOLOGY.... BECAUSE IF I CAN HELP IT .... I WILL HAVE AS MANY PEOPLE THROUGHOUT THE UNITED STATES AND OTHER COUNTRIES "DISCONNECT SERVICES WITH YOU GUYS" IF WE ALL GET TOGETHER AND START SWITCHING.... YOU GUYS WILL COME DOWN...AND TRUST ME "THIS IS MY GOAL, AND I CAN ASSURE YOU...I WILL SUCCEED... BECAUSE I ALREADY STARTED!!! I WANT TO HEAR THAT AT&T GOES DOWN...SHUTS DOWN...NOT ONE OF THE PERSONS IN ANY OF THE COMPANY HAVE INTEGRITY...IF YOU DID YOU WOULD NOT REPRESENT SUCH TRASH!!!! LOOK AT&T ... YOU WILL "SHUT DOWN"...I AM MAKING THAT ONE OF MY DAILY PRIORITIES...ENJOY SCREWING PEOPLE, ENJOY STEALING FROM CUSTOMERS, YOU DON'T HAVE MUCH LONGER...GUARANTEED...."IDIOTS WE BROUGHT YOU UP, AND WE "CUSTOMERS" WILL BRING YOU DOWN"... PROMISE.... BYE BYE....SO LONG..SOON THANK GOD NONE EXISTING!!! TO ALL CUSTOMERS THAT GET ON HERE "LETS PASS THE WORD AROUND / THROUGH FACEBOOK, TWITTER / MYSPACE / EMAILS" WE AS CUSTOMERS HAVE THE POWER OVER AT&T, AT&T DOES NOT HAVE ANY POWER...WE CAN SHUT THEM DOWN...LETS DO IT!!! SO THAT THE JERKS IN HDQUATERS / ALL THE SCUM & TRASHY CEO'S KNOW... I WILL MAKE IT A PERSONAL INTEREST TO SHUT YOU DOWN... WE MADE YOU, WE WILL GET YOU INTO BANKRUPTCY!!!! G MORA MIAMI, FL | |
| G MORA | 8/26/10 |
| SECOND COMMENT.... PATHETIC.... YOU WON'T PUT MY COMMENT ON THIS PAGE BECAUSE YOU KNOW IT WILL BRING YOU GUYS DOWN.... WELL, REGARDLESS I WILL OR FOR BETTER WORDS, I HAVE BEGAN MY QUEST TO SHUT DOWN "AT&T"... NOT ONLY IN THE UNITED STATES BUT THROUGHOUT THE WORLD.... I WILL MAKE CERTAIN THAT YOU GUYS GO OUT OF BUSINESS... SINCE WE THE CUSTOMERS IS WHO MADE YOU AND WE HAVE MORE POWER THAN THE PRESIDENT / CEO, SHARE HOLDERS... YOU WON'T HAVE MUCH SHARES TO HOLD SOON... I CAN ASSURE YOU... NOW GO AHEAD AND DON'T POST THIS COMMENT EITHER AS YOU DID NOT POST THE ONE IF JUST SENT YOU A COUPLE OF MINUTES AGO.... THIEFS AND COWARDS .... THAT IS WHAT AT&T STANDS FOR.... STEALING MONEY FROM THE PEOPLE / THE CUSTOMERS THAT MADE YOU BIG, THEN YOU BECOME COWARDS AND NOT POST MY COMMENTS.... WELL, UNFORTUNATELY FOR AT&T YOU MAY CONTROL WHAT GETS POSTED HERE, BUT YOU CANNOT CONTROL THE INTERNET AND SITES..... TOO BAD.... AGAIN.. YOU DON'T HAVE MUCH TIME LEFT BEFORE AT&T IS NONE EXISTING.... CAN'T WAIT...YOU HAVE LAUGHED AT US, WE WILL HAVE THE LAST LAUGH...GO AHEAD COWARDS.. TO EVERY SINGLE CUSTOMER THAT IS FED UP, SICK OF AT&T.... START SPREADING THE WORD THROUGH YOUR EMAILS, TEXT, TWITTER, MYSPACE, FACEBOOK... INSTEAD OF ALL OF US COMPLAINING... WE MADE AS CUSTOMERS AT&T, WE CAN SHUT THEM DOWN... THERE ARE PLENTY OF OTHER COMPANIES THAT PROVIDE...WIERLESS INTERNET, PHONE LINES, CELL PHONES... WE CAN SHUT THEM DOWN, BUT WE HAVE TO WANT TO DO SO.... GMORA MIAMI, FL | |
| Henry | 8/26/10 |
| AT@T service is absolutely horrible. I have been with AT@T for 10 years, but deployed over half of those years and did not realize the service was this horrible until I got stationed in a perminent 2 year location until retirement. They over charged my bill a number of times and claim they have reimbursed me. With my busy deployment schedule, I trusted that they had done just that. After my yearly review of my statements for tax purposes, my CPA brought this to my attention that AT&T has a habit of not following up with customers. So, I inturn called and brought the issues of them over charging my card while I was deployed to their attention. Everytime I call I had to wait 30-40 Min before I get a live person , after 30 min of explaining my issue they send me to another person, then to another person, then they stated that they have fixed the problem and they credited my account - but it will take 10 business days to get it, then next month and the following month I have the same issues. I then cancelled AT&T and signed up with Verizon (much better service). Meanwhile, three months later, I'm still getting a bill from AT&T after I have paid to get out of the contract, they were claiming that I did not pay all charges. This is bull.... After my accurate investigation, they noticed that they actually owed "me" $96.30. When I asked them to provide me with a written statement via email or mail that my account had been closed and no additional payments are required, the manager (Lawrence) claimed that he could not do that..... It was not against any policy, regulation or law.... he just could not do it.... I am so glad I have switched my service. I am still waiting for my money.... More action will follow!!!! | |
| long time customer of AT&T, Diane | 8/29/10 |
| Customer Service issue: When I phoned to get clarification on my new bill I was having difficulty understanding the customer service person. I was curious so asked where she was located. This question seemed to make her uncomfortable and she him/hawed around and said 'in the western region'. I asked where in the western region and was told she was not allowed to tell me that. After assuring her it was not personal I asked to speak with her supervisor. After a lengthy wait the supervisor came on the line...obviously someone who spoke English as a first language: easy for me to understand. When asked, she said she was in the U.S. and I had been transferred to her. When I asked where she was she said the 'western region'. When I asked where the first person was located she again said somewhere in the 'western region', probably Calif., maybe N.M, all the while hesitating and trying to evade the question. I asked if the 'western region' would include other countries such as the Philipines or India. She reluctantly said 'yes'. At that point I told her I did not appreciate customer service blatantly trying to deceive me or lie to me. I felt my trust had been violated and would call back during the week. This policy, if it is one, is pathetic. Not being up-front with your customers in unacceptable. If you feel that what you are doing is something you need to cover up then you can bet it is the wrong thing to be doing. From this day forward I will not be certain if I am being treated honestly or not. We have been with AT&T in one form or another for 30 years and just re-upped for another 2. However, when that time is up, if not before, we will seriously re-evaluate our service provider. Integrity in business dealings is vital. Further more, if a company can't employ people who speak the language of those they are serving in a manor that is easily understood then there is definitely lack of understanding of the term, 'Customer Service'. AND: It took too much time out of my day to find this site...I could find no help on the AT&T regular site to file a complaint or to offer feedback about 'customer service'. Only one reason I can think of for that: They don't want feedback on their 'customer service'. We are very disappointed in the leadership at AT&T when it comes to Customer Service. | |
| L. Nelson | 8/31/10 |
| AT&T talks a lot about communication but they surely don't walk the talk. There is no way to contact their head office via email. When one calls the corporate office in Texas you work your way through a series of prompts just to get to a recording that says they cannot connect you at the moment, please try again later. I have the very same issues trying to contact a local representative. This is most definitely a company that doesn't want to hear from its customers. | |
| Mary Crooks | 9/1/10 |
| I miss Bell South, they were the best. ATT sucks. The customer service is the worst. Yes they will disconnect you when you have a legit complaint and need someone to help. Most of the workers don't know what to do, they will switch you over from one department to another. I was talked into getting three cell phones and combine my billing. They haven't gotten it right in the last three years I have had it. I keep getting billed for something customer service forgot to do. Each month I have to call to get an adjustment. This is the greedish company I know. I think they are getting greedy because sooner or later they will go under or someone else will buy them out because they are robbing people blind. I think it is time for America to find another phone service and leave ATT to themselves. I am sure they do know that they are hiring people that don't give a damn about the customers, its just a job to a lot of them. Some of the people can't afford to go anywhere else. Some don't know where else to go. This is the worst rip off from a phone service ever. Somebody just want to make all the bucks and give nothing. Look out ATT you reap what you sow. | |
| Corey | 9/1/10 |
| I just moved into a new house. I contacted ATT 3 weeks in advance to MAKE SURE i had service wheni moved in. I frequently work from home and my part time job requires internet use. I also have no cell service where i am and my wife is pregnant so its important that i have service to both phone and internet. Come move in day...guess what??? NO SERVICE!!! Im on day 4 trying to get this resolved. Here is AT&T stats so far 8 customer service reps, 3 hangups, on hold for 2 hours 32 minutes and 11 seconds, still no internet or phone. This company needs some serious house cleaning. Too many morons working there. Also, they told me that the reason the order was messed up was becuase they had the wrong install date....check this out....12/31/2036.....thats 26 years from today!!!!! This person should be fired. | |
| Nancy Schweitzeer | 6/22/10 |
| faxes to my phone number every 10 - 15 minutes all day long and no one at Att sis able to provide any silutions. The PUC tells me what is happening is illegal, but no one at TTt seems to care or is willing to offer any help. This is typical of all problems I've had with ATT. I'll be looking for another provider! Nancy Schweitzer Davis CA | |
| Nicole M. | 6/23/10 |
| Here is a good working contact number (you actually get to speak to a human and not a machine) for AT&T Corporate Headquarters. You will be contacting The Office Of The President For AT&T/ Executive Office Of Complaints. That number is (800) 283-6407. I made a huge mistake and left Sprint PCS of 16 years, and switched over to AT&T for the iphone, and within a month, I've had more problems with them than I've NEVER had with Sprint. Like the old saying goes, if it ain't broke, don't fix it!! | |
| Nicole McLennon | 6/23/10 |
On June 23rd, I tried contacting Mr. Eng, to make certain that everything was still a go for the 24th, and to also ask him if I could again, come in early to get our phones, because my daughter would be leaving for a college retreat to North Georgia that evening. To no avail, I was unable to contact Mr. Eng via phone, but was able to contact him via e-mail, to which he then called me and began to explain, that there was a new launch date for the iphone 4 on June 29th instead of June 24th. He was again, very apologetic, stating that Apple was responsible for this setback, and because of this, his work schedule was completely screwed up and he was having to work overtime to straighten everything out, and once again, re-assured me, that he would make certain, that we had our iphones put aside for us with our names on them, and we could pick them up on June 29th at 8:00AM that morning. I then explained to him that I needed the phone for my daughter to take on her retreat to North Georgia, to which he began to explain, that there are only two types of phones that work in the mountains and possibly the iphone as well, because he and his family went to Helen, Georgia last week. He then apologized again, and said that we would definitely have our phones on the 29th, without any further delays or problems. That was when I decided to contact AT&T's corporate headquarters, to no avail nor resolution. After hours of researching AT&T's corporate contact information, I spoke with very few customer care representatives, WHO DID NOT CARE AT ALL!!!! At 10:34AM, I dialed (800) 403-3302 and spoke with Shelonda Walker, who stated that she could not give me corporate contact information. At 10:45AM,I then called (210) 821-4105/ (888) 387-6270, and spoke with Danny (ID#DA9486), who stated that he was with his local AT&T company, and could not assist me at all. At 11:19AM, I then called (214)741-6655/ (214) 655-2872 and spoke to Barbara Alderete, who also refused to give me her ID#. She then stated that Apple stopped all pre-orders on June 15th because they had already received over 600,000 pre-orders, so the next first come first serve launch date is June 29th. She then apologized for all the inconvenience, and agreed, that my verbal agreement per David Bell and George Eng should be honored. She then placed me on hold, and transferred the call to Cheryl Newman, who made notations of everything that I had to explain to each and every AT&T employee that I had spoken with. She then stated that she would e-mail Mr. Eng's boss (Heidi Lucas) because she also felt that he should honor that verbal agreement, and she would call me back to make certain that Ms. Lucas contacted me, to which Cheryl Newman nor Heidi Lucas never contacted me. At 12:06PM, I then contacted (214) 757-5788/(214) 525-8500/(800) 283-6407, to which I FINALLY contacted The Office Of The President For AT&T Mobility, to which I spoke to Jonathan, who also made notations of my grievance, and said that he would forward it to an executive specialist for resolution, and someone would contact me within (2-4) hours. At 1:28PM, I received a call from Jackie Sutton, an executive specialist, who took a very nonchalant and un-interested tone in my grievance. She began to explain that all pre-orders were suspended due to system issues, and all retail stores were notified of technicalities with AT&T's network. I then explained to Ms. Sutton, that AT&T's technicalities and network issues were not my fault, and that was the reason why George Eng took full responsibility for that as well as David Bell's instructions per pre-order. I then told Ms. Sutton that I was in the process of writing a grievance letter to AT&T's corporate offices, to which she stated that I was already talking to corporate, and they cannot fulfill my expectations. I ended the phone call, and at 1:51PM, contacted (800) 283-6407 again, and spoke with Catrell, who transferred the call to Rico Griffin, who was extremely rude, arrogant, and insulting. As I began to explain everything and stated that I was going to write a grievance letter to corporate, Mr. Griffin told me that my letter would make no difference because it would end up on Jackie Sutton's desk anyway or his desk because they actually work in the president's office, and it was both their jobs to deal with all complaints. As I began to question their commitment and loyalty to their customers who allow them to bring in a revenue of $123 BILLION DOLLARS, Mr. Griffin became more un-interested and dis-concerned, and then asked me, "Do you really think that Randall L. Stephenson, the CEO Of AT&T, is going to contact you?"!!! WOW!!! REMINDS ME OF (BP). SO MUCH FOR US LITTLE PEOPLE!!!!! He continued with his demeaning comments, by stating that Mr. Eng had no right to tell us that he would do anything for us, because even as store manager, he had no authority nor power to make decisions or commitments like that, and AT&T nor Apple doesn't care about George Eng's word nor promises to my family and me. They are only concerned with paperwork, not promises nor verbal commitments. As I made notations of what Mr. Griffin was saying to me, he stated that I did not have to write anything down, because the call was being recorded, and I could feel free to contact an attorney who could court subpoena the taped call because as far as he was concerned, AT&T has no obligations to my family and me. He then threatened to cancel our contracts, but would do us a favor and release us of any cancellation fees, but I would have to take advantage of it right now. I then ended the call to prevent Mr. Griffin from spurring any further insults. **LOOK UP THE WORDS HORRIBLE, DISRESPECTFUL, CAVALIER, CALLOUS, COLD, GREEDY, GREEDY, GREEDY, AND VERY POOR CUSTOMER SERVICE, AND AT&T'S PICTURE/LOGO, WILL BE PICTURED. Dear Mr. Randall L. Stephenson, if you have time and concern for little people like me, who pay a monthly cell phone bill of $240.51,which helps to produce $123 billion dollar revenue for AT&T, your time and consideration to this matter, would be honored, and greatly appreciated. Thank you, Sincerely, Nicole McLennon Lawrenceville, Georgia (678) 570-5201 | |
| Roy E. Simmons | 6/23/10 |
| I hope that this gets to right department!I am disgusted with the AT&T bring back BELLSOUTH we never had this kind of problem.Now with that said !!I hope that we do not not experience an emergency while our service goes through a regular "SHUTDOWN"!! This is why I am contacting the home office instead of 611 damit I pay for service and I want it.Tonight my wife is out of town and suppose to call me but instead her calls are directed to voicemail.I'll bet if the whitehose experienced this mess it would disappear quickly,HUH!? This is my second time to contact you for your sleasy phone service.You probably only have to answer to your stockholders....hope they have better service than me!! In closing is there any relief in sight?your Fory=t Valley,GA equipment is old and out of date apply for STIULUS to FIX it!! Roy E. Simmons ours4ever@att.net (478) 825-7152 | |
| AT&T Customer | 6/24/10 |
| AT&T Corporate Headquarters Attn: Mr. Randall L. Stephenson CEO, President and Chairman of AT&T 208 S. Akard Street Dallas, Texas, 75202 (800) 283-6407-Office (314) 331-9896-Fax My family has two wireless phone lines with AT&T for over 7 years. Throughout this time period I have bought several phones, adding to the profit margin of AT&T. This week we went to upgrade our phones to the iphones and were told that we could only be given a mid line upgrade which will cost me several more hundreds of dollars verse a baseline upgrade and that noone in the AT&T offices could change and shorten the availability time for upgrades. It really saddens us that AT&T at all levels (including Corporate, which I called) are not willing to help a loyal customer of AT&T and that AT&T is again, just looking to expand their profit margins at the cost of customers. I know that AT&T could care less about their customers, just read above...maybe a huge article in the Newspapers, TV talk shows and to the share holders might stir up some needed "Customer Service". | |
| Frances Kinsey | 6/25/10 |
| Phone messed up - called repair dept - was told they would come out to check their equipment on the outside after a few days - did not say a word about money. Supposed repair check day came - no repair - I called repair dept to find out status - told the tech determined problem was on the inside - COST FOR INSIDE REPAIR $85! TOLD THEM NO THANKS!- transferred home line to cell line - got bill today - $85 charge on there. FOR WHAT!!!! DO NOT TRUST THEM! I WAS TOLD THAT IT WAS $85 JUST TO MAKE THE STATEMENT THAT THE PROBLEM WAS ON THE INSIDE WITHOUT THEM EVEN COMING INSIDE AND DOING ANYTHING! TOLD TO TALK TO A SUPERVISOR - STILL WAITING....I WILL CANCEL EVERYTHING WITH THEM IF THEY DO NOT MAKE THIS RIGHT. HAVE BEEN A LOYAL, PAYING, NEVER LATE, NEVER HAD A PROBLEM WITH THEIR BILL TILL NOW - CUSTOMER FOR 27, YES, 27 YEARS! IT'S LIKE THEY THINK I DECIDED THAT SUDDENLY TODAY I DON'T WANT TO PAY A CHARGE FROM THEM. THIS COMPANY WILL GO UNDER IF THEY CONTINUE LIKE THIS.... NOW THEIR CHARGING YOU TO CHECK THEIR OWN EQUIPMENT! | |
| R. Megna | 7/28/10 |
| You had an ad on the internet which I have possession of and it clearly states "elite" was the highest DSL speed available. I spoke with a gentleman James and have his ID and all the information and copies of the web-site offer. I also have a confirmation letter confirming that I will receive the upgrade and what the charge would be. I came online this morning to find out I had been upgraded only to the next speed. The sales dept. admits there was an error and promised e a call back from a supervisor. I have yet to receive that call. I will not stop using your service because you will either give me what was promised and advertised or I will take you to court. I am sick and tired of being lied to by your representatives. I have everything I need to prove my case. I am sure after you get a call from the lawyer you will quickly resolve the problem but you have also wasted much of my time which is valuable to me. I was on the phone 3 hours today July 28th, 2010. I am trying to get in touch with corporate but it seems you direct us back to the customer service reps that have no authority to do anything about this particular situation. I need someone in a very high authority to resolve this matter. I will NOT give up. That's a promise | |
| LadySteppenw0lf@aol.com | 7/28/10 |
| For the past 10 months since September 2009 every month I have to spend at least 2-4 hours on the phone each month and every month because AT&T has sent out (admittedly) incorrect bills due to a long distange billing system failure on AT&T's end which, instead of generating correct bills to send out, or knowing the bills are incorrect why not then correct them before sending out incorrect bills to customers when AT&T admits they are aware of this issue yet still doesnt correct them and leaves it upto the customer to call in and spend HOURS on the phone with incompetant staffing who first insist its the customers fault or the customer doesnt understand or the customers bill is correct knowing that it isnt, sending the customer from one extention to another to another just to have AT&T employess ARGUE with the customer. I know what bundles package I picked, I know how much it is supposed to be and I know what I agreed to. How is it EACH MONTH-EVERY MONTH I have to spend HOURS on the phone to get my bill corrected to the amount it was agreed to be - and have had AT&T employees say "aw you sound so frustrated" "aw I am sorry for your frustration" "I promise this will not happen again" "I have adjusted your bill and it will correct on the automated system in 3 days" "I am so sorry you are having this problem but the amount showing is correct" (after admitting its not correct?) or having a supervisor look it over and say he will call me right back and (as usual) NEVER CALLS BACK AS PROMISED. I had my own business over 30 years.....if I treated MY customers the way AT&T treats theirs I wouldn't have been in business very long! Is it AT&T's policy to monthly lie to customers? Tell the customers they are wrong? Tell the customer they are selling them a bundles that doesnt even exist so that later the customer has to deal with t | |
| Co | 7/30/10 |
| Well, I got a bill for internet service from ATT which I called and canceled last month. They gave me a reference number of the cancellation order from the first time I canceled it and when I tried to tell them that I have a reference number of the cancellation here, they said they don't have it on file!!! I tried to get a hold of a supervisor, but they're in a "conference." They said they will give me a callback, but I HIGHLY doubt that they will, unless I personally call back in myself. THIS COMPANY'S CUSTOMER SERVICE IS HORRRRRRRRRRRIBLEE!!!!!!!!!!!!!!! I will be switching soon!!! A bill of $37.95 will be refunded or else they will be getting a lot of letters from me. CUSTOMERS BEWARE!!!!!! | |
| Co | 7/30/10 |
| Call this number (800) 283-6407 The Office Of The President For AT&T/ Executive Office Of Complaints for help. They helped me w/ my billing problems. Spoke to Misty and Tom Jordan. They said they will refund me, but we shall see if they keep their word!!! | |
| Michael Kimball | 8/4/10 |
| To whom, I called AT&T on July 8, 2010 to request service in the form of a bundle. To include Dsl, home phone service, and Direct TV. Phone service to begin on 7/12/10. DSL, not available, so I settled for Dial up internet. Direct TV to be at my house between 4pm and 8pm, on 7/19/10. I took off work early on that day, to meet the installer. When he didn't show up I called Direct TV, who informed me that I was scheduled for 7/26/10. So I rescheduled with Direct TV for 7/22/10. They showed up on time and did the installation. On the other hand my phone has never worked I have spent hours (literally) on the phone at work, when I should be working, trying to work my way through your maze of phone wizardry to talk to a human. I tryed to cancel my service, and was connected with a customer retension agent. I don't appreciate that I'll decide when I want and don't want service. I DON'T WANT YOUR SERVICE! | |
| Keith Eckmeyer | 8/5/10 |
| To whom it may concern, About 2 years ago I joined AT&T and combined my telephone and TV with the internet to try and save money just like everyone else. The next two years have been a nightmare to say the least. As a retired Direct TV tech, I spent Hundreds of hrs. assisting AT&T to the point that it became very obvious that there is a huge problem between the line techs and the U,verse tecks. For over2 years I had people in our home trying to fix our service. I even spent the time to look up my own I.P. address and printed out the problems either up stream or down stream for the Tecks. I soon realized that was a waist of time. Finally after the line tech did what I asked and replaced the junction box, now the system is fair. The big problem is when techs are down the street repairing or installing some one else, usually you get di9sconected and you better let them know or your S O L for a few days. AT&T should be required by law to reimburse anyone forced to call you by cell phone to report these kinds of screw ups. FCC guide lines are in my opinion being violated when a AT&T tech disconnects you to hook up you next door neighbor and is told what he did and leaves and did nothing to correct the mater but lie about it. After all this no my Bill has doubled, and after complaining to Corporate now my internet is screwed up. The stories that I could tell is unbelievable. Sincerely Keith Eckmeyer 330-673-6953 | |
| Nancy Lawson | 8/5/10 |
| This year in May, I became disabled. I can no longer work and have no income. I have a small amount of savings to live on while I wait out the long ordeal of "trying" to acquire Social Security Disability Insurance. I have asked repeatedly to have your help with my situation by allowing me out from under a 2 year business account contract or to set up smaller monthly payments to satisfy the debt of the contract and downsize to a regular private line while paying the debt.(I've had to close my business.) Yet I get no help. It's not like I am not willing to try to pay you. It's that I have no income and cannot afford to continue to pay the outrageous monthly bills and for service I can no longer use. Is there anyone there that cares at all?????????? Also, I asked that I have my phone no. changed since I am no longer in business, yet you charged me almost $50.00!!!!! for that change and gave me a number that is constantly being called by bill collectors looking for people I SURE don't know. Why do you people treat us like idiots????? We trust you to treat us like real human beings. You want our business but you're running us off to other companies. You're definitely not the company I knew 30 years ago. How can you conduct business in this way and expect to survive???????? Will someone please answer?? | |
| C Gardner | 8/8/10 |
| On the morning of Monday, August 1, all our u-verse services (land line, internet and tv) stopped working. I contacted u-verse support at 800-288-2020 and a premise tech was dispatched that afternoon. So far, so good. Then the real horror started. The premise tech determined that there was a problem in the physical line outside the house and theoretically entered a ticket to dispatch a line technician the same day. No line tech. The following day I contacted support again and was told that the line tech would be out between 8AM and 8PM that day. You guessed it - no line tech. I continued calling support several times each day (using all our monthly allotment of cell phone minutes) and was assured with each call that a line tech had been scheduled. Saturday morning I was thrilled to see the AT&T truck pull up to our house. You guessed it again - they sent another premise tech, not a line tech. Once again he arranged for a line tech to be dispatched. Once more I called support and was assured that a line tech would be out between 8AM and 10AM Sunday, Aug 8. And, surprise, surprise - no line tech. At 8PM in the evening another AT&T truck pulled up and ANOTHER premise tech appeared. After he left, probably as disgusted as I am, I called support again and have been PROMISED that a LINE TECH would be here tomorrow, Monday, Aug 9, between 8AM and noon. Is anyone interested in laying odds that there will actually be a line tech? Do line techs actually exist? Is AT&T support really in another dimension from humans? The saga continues... | |
| Lee Andreae | 8/9/10 |
| Since many vendors ONLY pay attention to their "bottom-line," maybe we should begin considering our normal hourly rate and begin sending AT&T Corporate BILLS for our time. If you do decide to do this, make certain that your numbers and information are correct and that your invoice (bill) sent to them is professional looking and has clear details explaining the billing. Let them know that after 30 days there is a 1-1/2% service charge per month for LATE payments and so forth. Make certain to make the bill (invoice) official looking an legitimate. If you have or are a business owner send it on your standard business stationary with a letter explaining your actions and why. Be professional and polite. Never be rude or obnoxious. Carefully explain yourself and why you are taking this action and that you expect prompt action on this matter. If after no more than 30 days you do not receive a response (carefully documenting ANY responses and/or correspondence for a paper trail), take it to the next step. At 30 days, immediately send a LATE notice. In my case, I sometimes even tack on a LATE fee, but make certain the receiver knows in advance what to expect. After the next 30 days delinquent (60 days), send a non-offensive warning notice that in order to avoid further 'collection' notices that matter requires your immediate attention. Don't just send this to ONE office send COPIES to other departments, such as Accounts Payable, Corporate and so forth. Make certain that each department is properly notified that other departments have received this same notice. This is certain to get SOMEONES attention. I'm sure the CEO would not like other employees to see the he or she is receiving bills that are being ignored. The point here is that YOU want their attention and to pay attention to you when you have a problem or situation that requires attention. As for SPENDING TIME WAITING on the telephone for a REAL PERSON to resolve your matter, TRACK every second of your VALUABLE TIME and break your hourly rate down to rate per second, keep track of your time (plus a time and date stamp) and if it becomes excessive, SEND THEM A BILL for your time, with a detailed description of the matter. YOUR TIME is just as important and valuable as theirs and this should at least get their attention. If the matter goes past 90 days. Notify them by 'certified' or 'registered' mail with a signature required, that IF this matter does NOT warrant their IMMEDIATE attention that it WILL be reported to all three credit bureaus and that a claim WILL BE filed with the 'small claims court' for further action. There is by the way procedures and cost associated with taking this sort of action. However, if you make it this far and no one shows up to testify on their behalf, the small claims judge, may favor in your behalf. Then, comes the fun of collecting. If they choose to 'ignore' us we need to take steps as a GROUP to GET THEIR ATTENTION and tapping into THEIR WALLET is a good place to start. They don't seem to have ANY problem tapping into our wallets with little regard. They seem to feel isolated and shielded from us in there towers, etc. Another step is to make legitimate claims PUBLIC. Make the PUBLIC aware of what they are doing or not doing, but do it accurately and correctly. Whatever you do, do NOT fabricate or 'assume' anything. Just present the ACTUAL FACTS and let the readers decide for themselves. IF the media would pay attention and consider this as NEWS, would certainly help. NO ONE LIKES A SQUEAKY WHEEL . . . Especially when it's the TRUTH . . . When taking actions of this nature, DO NOT default or breach ANY agreement during the process and this includes making certain that you are NOT delinquent on any payments. If they can 'discover' that you are in default or in breach, you have no leg to stand upon and will lose in more ways than one. Check out the LAWS and regulations in YOUR STATE and in most states they're is a state office that monitors telephone regulations. Do your HOMEWORK FIRST! Check through proper legal channels with respect to YOUR rights and things YOU can do without causing yourself more harm than good. Try filing a legitimate claim with the FCC and/or your congressman's office and your state's attorney general's office as well. IF enough people would RAISE AWARENESS in a number of ways. This generates MANY SQUEAKY WHEELS and in order to STOP this noise, indeed requires someones attention. When GIANT corporate people continue to ignore the 'little guys' and laughing us off and more than ONE government agency begins inquiring about the very same matters and problems, all of a sudden they aren't laughing any more. Companies like AT&T have very little competition and have gotten away with far too much, for far too long. Document things well . . . names, places, events, telephone numbers, dates, times and so forth. This is considered a form of evidence and as long as YOU can PROVE this, you have SOMETHING to work with and at the very least a chance. It will however, require PERSISTENCE and tenacity. They are counting you you tiring and giving up, figuring it's not worth the hassle, but if you remain persistent and DON'T give up, they have little choice but to try and get you off their backs. The MORE PEOPLE that do this, especially during a SHORT time line, the better the results are likely to be. Once you start, follow it through to completion. Let's work on trying to get the media's attention to some of these public relations matters. If AT&T starts getting NOTICES and FORMAL COMPLAINTS from ENOUGH customers and they are sent to a number of departments at the same time. SOMEONE is sure to notice that SOMETHING isn't right. IF AT&T employees even think that their jobs could be on the line, someone is going to begin talking about some sort of solution. IF AT&T loses public confidence, it makes no difference how BIG they are, they can generate more problems than they can solve. The BIGGER they are, the harder they fall. IF it becomes uncontrollable for you, begin researching for another vendor to take their place and check out the reviews on that vendor before switching. Even try finding someone who's already using their services to help form an opinion. Just remember, NO ONE is nor will they be perfect. You will always have problems and issues that need to be resolved. That's because we are ALL human and no human will ever be perfect. Do that which you must, but be CAREFUL what you ask for. Best of Luck . . . | |
| Joan Brooks | 8/9/10 |
| My cell phone has been dropping calls for 3 months. I got a new phone had to sign a new contract. I called at&t 4 times in the last 6 months about this problem, and NO ONE ever loggs in the calls when you complain. So i am dropping calls in side my house, in my car in my yard. I am lucky to complete 2 of 15 calls. Am told no more towers out here. Why did they not tell me my coverage is not good out here? I am told by Gayla today that if i get out on the main road to use my phone it will work. Why the hell do i want to drive 8 miles to main road to use my cell phone? They will not let me out of my contract. I have had AT&T since i was in my teens and i am 55 now. You can bet i will trash talk this company till the day i die. That is sad the people that are working for this company dont think about the people like me that keeps them in business. I will be canceling my contract asap with this company since no-one wants to help me out. | |
| Flavia Adams | 8/11/10 |
| I was without a usable phone for the 9 days that it took to repair a problem outside my house. I wrote to AT&T Corporate in San Antonio and got the letter back with black ink scrawled across the front RTS and headquarters in Dallas. No one could forward my letter to Dallas? I did call and asked for a rebate for the 9 days without a phone and got it right away so at least that is one good point for AT&T. I also sent a copy of my letter to AT&T to the Consumer Protection Agency of Ct and it was forwarded to DPUC. The service from AT&T is deplorable. You wonder how they stay in business. | |
| John Thompson | 8/11/10 |
| I bought my wife and IPhone as a surprise gift for mother's day thinking that would really make her happy and I would score big points. BOY WAS I WRONG! The customer service representatives are uncaring, unhelpful, lack the proper resources to truly solve your problems and they just don't care if you leave, because they know you will have to pay. Ever since mothers day my wife has had at least 3-10 dropped calls per day! They say its the IPHONE so we swapped it out, that still didn't work. Then they tell me to have her call from a different phone when she is experiencing a dropped call moment? Duh, if she had another phone to call from do you think she would be using her AT&T phone? I am sending a copy of my complaint to the Tennessee Consumer Affairs Agency. There has to be someone that looks out for the little guys. Every day that passes AT&T says oh let us fix it while the AT&T collections department says you owe us because you are out of your contracted time line to cancel. This is horrible, I have had enough! We have been complaining since she first got the phone in May 2010 to no avail. | |
| Shelly | 8/11/10 |
| I have been charged 753.17 and 322.17 by AT&T has for I-phones that I have not received. (see attached documentation) AT&T made a mistake on the mailing label for FedEx for the order I placed on 1 Aug 10, when checked the FedEx tracking number, it was stated the package was being returned to Fort Worth TX, I called AT&T another phone was sent out, however the mailing address was not corrected and again the package was in transit and then again sent back to Fort Worth, TX. Over the past two days, I have waited over 98 minutes trying to get a solution for this issue. The people I have spoken with have been very polite; however, waiting 6-10 days or 4-6 weeks is unacceptable. I have been a loyal customer for approx 10 years, pay my monthly bill on time and currently moved to an apartment because I am in the process of building a home and I can not have an outstanding balance for over 1000.00 on my American Express during the loan approval phase for construction. I will go to the local AT&T store and order my phone to resolve the delivery / address issue. Please credit my account today for the phone that I have not received. Please feel free to call me if you have any questions or can not credit the account in a timely manner. | |
| Derrick Scott Cameron | 8/16/10 |
| I recently signed a two year agreement with AT&T after not haveing a service provider for four years. I was originally with AT&T before my contract expired and decided to continue using their severice, because I was a happy customer. But as of 7/10/2010 I am extremely dissatisfied with AT&T because they lost/deleted my address book through their offered Mobile Backup feature. I have a small apparel manufacturing business and had over three hundred business and personal contacts saved in their system. After weeks of back-n-forth conversation with over twenty or so Reps and managers regarding the matter, it is evident, AT&T could give a damn about me as a single customer. So now I plan to switch my service provider. I will be reporting my concerns to the Better Business Beaureu and the FCC. I will also be filing a small claims case, twitting to all of my friends and listeners as well as starting a Youtube video to share my experience with AT&T/Mobile Backup feature. I had proposed to AT&T a one year free wireless service, plus an upgrade of my Blackberry phone. To me that is a small price to pay for losing my three hundred plus contacts. So opposed to just losing 1,500 dollars and keeping a five year customer, they rather lose tens of thousands, maybe even hundreds of thousands of current or new customers...who knows. Once my message goes viral, the sky is the limit. Normaly I wouldn't waste my time with a situation like this, but the loyalty that i have given to AT&T over the past six years I feel is not mutual. Thanks to whom ever is listening. Derrick AGGO Sportswear derrick@aggo.com | |
| Vickie Nunn | 8/18/10 |
| I too have had nothing but problems with AT&T. We can thank our lovely politicians on Capitol Hill for doing us the "favor" of deregulating the telephone industry so that competition would bring the prices down (and when has that ever worked?)Venting on this page will do you no good--what you have to do to get results is call your state Public Utilities Commission--that seems to get their worthless behinds in gear. | |
| Kathy in Illinois | 8/12/10 |
| Our home was is a flood area in Chicago on July 23, 2010. Our phone service was disrupted for a day or so with scratching on the line. Evenually it was just a dead line. I place a call for repair. I took about a week for one of the repair techs to finally say that the disruption of service was due to the flood. Since then I have recieve a lot of lip service when you could actually get thru to a live person. I have been given a scripted line as to how the repair would be handled and nothing more. I have check the status online and was informed my service has been restored when infact I still have no service. However, no one calls to check to see if service is actually restored. It's up to me to check if service has been restored and make another phone call and another report and more lip service as to the estimated repair time. At this point I am wondering why I even have a land line. When in a months time I have used it. And there are plenty on internet companies that can provide service. Att is in our community preparing for u-verse. I would have to be nuts to have that service and have no tv service for a month. What are you people thinking of | |
| Frank G | 8/12/10 |
| I have been dealing with this problem since April and it is now August. I had some overages in April that I agree with. The ATT rep told me she could back date the charges and clear them if I went to an unlimited service. I said, "Okay , great I can do that." From then I am thinking I am on the unlimited plan. In May I get a bil for $1000.00. I called back and get into a two hour unfriendly discussion with a rep and think everything is good and I am now on the unlimited plan and credits adjusted. NOOOOOOOOOOOOO!!!!! The fools call me again in August and tell me that I owe over a $1,000.00 again. I am on the phone with the Resolution Department as I type. This ATT conversation phone call is going on for two hours now. You actually have to take the day off from work to get anything done with ATT. I have been shuffled around to 3 departments and have spoken to 4 different people with no resolve. I am typing this as I am on hold with the reolution department to see what they are going to do for me. Wow!! MS. Susan C. fixed it. Thx a bunch. Moral to the story, don't give up. Be persistent.!!!!! | |
| William Boothe | 8/14/10 |
| AT&T gave out my e mail address I had for over 3 years to another person for a UVerse account, they changed my password and after several attempts it shut mine down. They won't return my personal and financial information that was in folders at that address. They have chosen to stall and deny this problem saying I never had that email address, I have years of records and accounts set up with that address, is there any legal support for this kind of theft? | |
| William Boothe | 8/14/10 |
| I have lost my email address with att.net , AT&T gave it to another person for a U Verse account, they changed my password, after several wrong attempts it shut mine down and now they won't return my personal and financial information that was in folders at that address. They have chosen to stall and deny this problem, they say I never had that address but they can see where they other person had it both before and after me. They started this address for me as the main for my U Verse wouldn’t send or receive mail, it was made Nov. 25th of 07, I was told the other account was started in Aug of 09, same address, since his was for a U Verse account mine had to go. They have stolen all my financial records, emails from friends and loved ones, pictures and saved memories and refuse to return the folders and information. “It never existed” I have spoken to so many 2nd level tech and supervisors with AT&T they now refuse to even return calls and have resulted to giving me information to help that doesn’t even exist . Stall and deny Please help William.boothe@att.net | |
| Dr. ayala leyser | 8/15/10 |
| AT&T's right hand has no clue as to what's the left hand is about, and both do not seem to be connected to a brain...As a result, tech support, customer service, drag you for days with misinformation and misguidance. They treat your time as void of any value...This month I am not paying the bill. Looking to switch. Problem is they monopolize my territory. P.S Is God father Randall the CEO, the president AND the Chairman of the board??? Could that be true???how do shareholders agree to that??? | |
| Charolette Arnold | 8/16/10 |
| We have been without Internet in my real estate office for a week. I am so disappointed and shocked with AT&T, their service and the employees that cannot help you. They transfer your calls or put you on hold and never return calls with answers as promised. What does it take to get action. I cannot believe such a large Corporate Company like this and the service they have and mistakes and errors. We have a business and to operate without Internet service is not possible in today's world. The money we have lost in business is unreal. We cannot receive emails or send out therefore any orders we are not receiving. What does a person have to do to get action. Is there a trick to get a live person that knows what is going on and how to fix it? AT&T would be better off to take care of the problems instead of ignoring them. I cannot imagine the calls you are receiving and keep getting. According to these websites I am not the only person having problems with you all. Can someone tell me what is going on. My number for the Internet is 812-547-9998 | |
| G C Carter | 8/5/10 |
| THE BEST YET! My husband and I have not had internet service for over a week. Neither of our computers, BB and iPhone works. We just purchased a 64MB G3 iPAD with an extra $25.00 per month service fee, we have had the iPAD for five days and we have not been able to get any service yet. Additionally, I have been on the phone all of today and every day last week to get help from AT&T. They all keep TROUBLESHOOTING THE SAME THING, WITH THE SAME RESULTS. NONE! The last insult just a few minutes ago was to call the DSL line for information on how to set up the SMPT and POP account correctly, they connected us to the AT&T Connect Tech(ROY and Supervisor JOE ( what was found on the internet was incorrect ), they wanted to charge us $29.00 for the basic connection information. They refused to tell us a site we could go to to get the information. Shame on AT&T. I would like to change service for my AT&T accounts; home five (5) telephones, one PC, one BB, one iPAD, one iPhone, one Mac Book, two other cell phones, and office with DSL and two phone lines. I guess they will charge me penalties for wanting to change. LET THE BUYER BE WARE!!! The only way we can communicate for a while is to use our neighbor's VERIZON Wireless to connect to AT &T. SHAME, SHAME, SHAME | |
| Candace Magstadt | 7/26/10 |
| July 26, 2010 AT&T Executive Office 308 South Akard St 1110.C8 Dallas, TX 75202 To Whom It May Concern, I am writing today to express my extreme dissatisfaction with the service I have been provided by AT&T. I began service with your company on May 19, 2010 and as of today have experienced five service disruptions. Technicians have been to our home on the following dates: June 3, June 11, July 10, July 11, and now July 26. The response time for resolving these disruptions would not be difficult to endure had the disruptions not occurred so frequently and require I remain in my home for four-hour periods each time waiting for someone to arrive. Each time they have arrived it has been at the last hour. In addition, I am attending courses online and my only stipulation for beginning service was that it be reliable. I now have a service technician scheduled to come out between 5 pm and 9 pm and finals due today. I cannot afford to continue to worry about service disruptions each time our city has a thunderstorm. When we spoke with a technician this morning to advise that the gateway was no longer functioning, we were advised that we would need to contact Belkin. Belkin would need to ship us a new battery. If we did not want to wait for the new battery, perhaps they could express deliver it to us I two to three days. Again, this is another equipment failure and the customer must wait for a resolution from another manufacturer when AT&T supplied the faulty equipment. I am certain any other customer would believe that this is an unacceptable history for your company. I have spent 20 hours sitting in my house waiting for technicians on my time off and driven to another city to replace a faulty battery all for the sake of receiving the service I am paying for already. I fully intend to cancel services as soon as my schoolwork is complete and we can begin service with another company. After speaking with AJ and Rowena, his manager, I was told nothing could be done and read from a script about how sorry they are that no one called. Sincerely, Ms. Candace Magstadt | |
| LaDaisja Brewster | 7/27/10 |
| WE SWITCHED SERVICES FROM AT&T HOME PHONE TO ONE OF TIME WARNERS BUNDLE PACKAGES. A SALES REPRESENATIVE CAME KNOCKING ON OUR DOOR TO GET US BACK OFFERING A GREAT DEAL WITH U-VERSE BEING THAT WE WANTED MORE HD CHANNELS AMONG OTHER THINGS. SO I TRIED TO HOOK UP WITH THEM AND THEY TOLD ME THEY WANTED ME TO PAY A DEPOSIT THAT I COULD NOT AFFORD. SO MY DAD TRIED. THEY TOLD HIM ALL HE HAD TO DO WAS PUT A CREDIT CARD ON FILE AND THEY WOULD COME CONNECT. SO WE CANCELLED A CONTRACT WHICH IM CURRENTLY PAYING FOR. TWO MONTHS LATER (LAST WEEK) THEY CUT OFF OUR SERVICES SAYING WE NEED TO PAY A DEPOSIT WHICH WE CANT AFFORD. THEY LIED TO U TO GET US BACK AS CUSTOMERS. MY SISTER IS GETTING MARRIED IN AUGUST AND WE HAVE NO INTERNET. I CANT GET A HOLD OF ANYONE AT CORPORATE. IM STARTING A CLASS ACTION AGAINST AT&T | |
| Diana Gould | 6/28/10 |
| We have not had home phone service for 11 days! I've made at least 7 calls to the repair center, spoken to 2 supervisors and still no one has shown up to repair our phone. There have been 5, yes 5 missed appointments that their repair techs have failed to show up on. All I keep hearing is "I'm so sorry, I apologize for your frustrations, blah, blah, blah". I don't want to hear your apologies, I want my phone repaired. Apparently our little home phone account doesn't generate them enough money to make it worth their while to repair. I even had one c/s rep tell me that we should rely on our cell phones until someone can make it out - if I wanted to rely on my cell phone I wouldn't have home phone service - even the threat to switch to a competitor got the response "well, that's your choice if you want to do that"!!!! What the heck happened to good customer service?? I pay my bill on time every single month and it's completely unacceptable that it's taken this long for them to come out to repair our phone!!! I'm at the end of my rope here - I WANT MY PHONE FIXED!!!!! | |
| Taukedrik Boyd | 6/28/10 |
| I have had problems with the customer’s service, DSL and Account receivable departments for the past 5 months now. There are unethical practices that are being allowed to take place at this company and are being back up by the executives in the company. My bill is not right I have been complaining for months and yet no one seems to care. I want nothing to do with your company, but unfortunately you are the only company that services for home phone services in my area. One thing is for sure, I will ALWAYS remain a Verizon Wireless customer. At least the company ensures that the ksa’s (knowledge, skills, and abilities) are current for all their employees and crap is not given out to customers who chose your company as a provider. Word of mouth can do a lot of damage to a company’s reputation, and I certainly plan to exercise that option at the highest level possible. If there is ever a class action lawsuit, count me in! | |
| Suri | 6/29/10 |
| Worst service ever .....need to do train your employees better | |
| Roy E. Simmons | 6/30/10 |
| My EMAIL: ours4ever@att.net Here we go again rain no telephone sewrvice!! What is your problem besides old delapidated equipment probably from the 40's! WE pay for service maybe we should dock you for every hour our service is down?WE pay you well so FIX IT.I will contact some one higher up if this persist!! I am sick and tired of this foley!! Roy E.Simmons 105 Miller St Fort Valley,GA 31030 (478) 825-7152 | |
| H. Cooke | 7/1/10 |
| AT$T has got to be the worst managed company in America. I have been without Uverse and periodic phone outages for 6 months and repeated visits don't reconcile anything. Today, 31 June, a technical supporter named Greg spent 30 minutes telling me of how great he was and that he was an expert. He informed me that the problems I am having is not with AT&T but it was my power company that was at fault. He informed me that AT&T could not fix the Uverse. What a bunch of losers. | |
| Ronitha Pickens | 7/5/10 |
| My name is Ronitha Pickens and I have an LG View, cell phone. My husband and several friends also have or had this same phone and everyone has either replaced or gotten another phone because the screen on the phone goes out and you are expected to pay $50.00 to replace the phone. Several of our close friends have services with Verizon and also own touch screen phones none of which have experienced what we have. I am very unhappy with AT&T and their promotion of such a poor quaility product. I woyuld like for someone to contact me regarding my concerns and the poor quaility of this phone. I refuse to pay to replace my phone, when I am definitely not at fault. Mrs. Ronitha Pickens (409)504-0833 | |
| Penny Mooney | 7/5/10 |
| I took out a bundle and paid an $87.00 fee for you High Definition TV Package with 2 receivers. I ask when I put down the order if that was all and they said yes. Now they are saying we have to come up with $649.44 before they will install it. That is highway robbery. I ask that everything be cancelled and was told to call customer service tomorrow as it was connected 7-2-10. We didn't even know it and needed jacks in the house. I am disabled and I have no savings because of my husband's sickness and mine. Apparently AT$T is for the rich People. It seems like if your disabled everyone just wants to rip you off or scam you. Some people are truly disabled and don't receive big salaries. I will call tomorrow and cancell the phone, and as you know your business grows by word of mouth. Be sure and print this, so other people can know. Penny Mooney | |
| Geneva Lewis | 7/5/10 |
| If there were an option to choose less than one star I would. As ATT deserves no recognition, not even 1 star for poor. I am in the process of writing the corporate offices. I have received absolutely horrible service from this company. My calls drop on average 6 times in a two hour timeframe!!! Then when it doesn't drop, I sound like I am under water!! Forget calling customer service, they have no customer service skills, nor do they have any troubleshooting ability! I have switched over to Sprint PCS. ATT does not deserve my $120 bucks a month. I am getting a much better package and more reliable service. Bye ATT!!!! Good riddance!! | |
| Michael | 7/6/10 |
| AT&T has the worst customer service out there and of course they are all liars... The representative that work for them do not have any experience. my boyfriend and i decided to get internet with them last month and everything went wrong.. First of all it took them Three weeks to connect it after taking our money the first day over the phone... Anyways i can go on and on. Just don't use this company especially for internet... BAD SERVICE.. THEY SHOULD BE ASHAMED... WORST COMPANY... SOON EVERYONE WILL REALIZE.. | |
| J. Wiggs | 7/7/10 |
| U-Verse was great when we first got it, for the last several months we have had problems with it working intermittently if at all. Three missed appointments for repair, escalation to Tier 2 support and another pending repair visit, it still doesn't work right...what is the deal? If I ran a business this way, I'd think I'd be out of business! Maybe I'll go to corporate over in Dallas in a few days. J. Wiggs Fort Worth, TX | |
| Michael L. Dyer 386-574-3938 | 7/8/10 |
| I am a retiree from the company. A little over a week ago my neighbors 25pr. cable was cut appx. 75' from his house due to road construction. (Larry Price 386-860-2978;361 Ft. Smith Blvd Deltona,Florida) It took 3 days for a station person to be dispatched on the report then the cable cut was only temporized. Today,7/8 the permanent repairs still have not been made and the contractor will be pouring concrete soon. What is the problem with response to things such as this. The station person got him back in service but why hasn't a cable repairman followed to make the repairs complete? My neighbor and I were talking last night about U-Verse and both came to the conclusion that with the degree of service that has been shown to us neither of us would want to take that service. It is and embarrassment to me as a retiree and should be for anyone with the company that takes the time to read this. | |
| Phyllis Vrettos | 7/8/10 |
| My problem is with my land line. It goes out often. Then I don't have phone service for days, sometimes weeks. What's the problem? I am a widow, live alone & have medical issues. I tell repair service this & they still take days to fix the phone. It's never inside the house, it's always outside, sometimes a long distance away. I have TV thru satellite, internet thru cable & phone thru AT&T. (I do not have a c-phone & should not be forced to buy one because AT&T can't keep my land line working.) All that costs over $250 a month. I would save over $100 a month if I bundle but if they can't keep my phone working, why would I want any other service with them? I have always been brand loyal but after 42 years, I am going to change my land line to another company. I just can't take this any more because the phone is my lifeline. Phyllis Vrettos stella7@charter.net 985-882-5802 (when it works) | |
| Raymond Bielaczyc | 7/9/10 |
| I just bit the bullet and signed up for the TV/Internat U SERVE bundle as it was as much as I pay now for unreliable Dish network. 1. Only after 5 contact numbers was I able to actually buy the package. 2. The agent could find the price offer on line but COULD NOT find how it was broken down so issued me a rebate to take care of the differance. 3. They issued me an install date 2 weeks from now when all other TV providers in my area could do it as soon as next day. 4. AT&T if this does not work out soon you will be the next corporation going under. Wise up, Dallas is expensive and too hot to be homeless in. | |
| No Good Deed Goes Undone!! | 7/12/10 |
| FINALLY!!! There are several CLASS ACTION LAWSUITS against AT&T!!!!!!!!!!!!!!! Reported by Fox News. If anyone needs the contact information for the attorneys filing the lawsuits against AT&T, I will post per your request. Finally, justice will be served!! | |
| Tony D. Williams | 7/12/10 |
| I just started a small business and was told their is no rebate offer no installation fee. Was told by bundle for small business would $158.00 per months to include tax and other charges. Not to my surprise my first bill is over $550.00. Their was a $100.00 charge for a jack that was wrong after talking to the customer service representative. This was removed however, was told in additional i was suppose to apply for the rebate over the internet to reduce the amount another $99.00. Again when service was started this was not mention other than you the amount of your bill. In additional my monthly bill is over $260.00 per month. I promptly told them to cancel the svc. This have got be the most dishonest representative in the business.. | |
| Nealean McSorley | 7/13/10 |
| ok ok ok At&t, Soneone better get their facts straight,because mine are straight but everytime I speak to at&t on the 611 number some things that are discussed are NOT put into my file I have been with At&t for almost 4 yrs now and when I got my phones everything was ok,then in marrch of 2008 I purchased a wireless card which when I purchased it I was told I would have unlimited access,and now after all this time on july 5th,2010 that I was blocked from using my internet without notice mind you,and that you no longer offer unlimited plans,if this is so what as in my case having a husky that I will not part with suposed to do if I have to leave from where I am to find another place to live because I rent at this present time is at&t going to pay for a place for me to stay if I have to move from where Im at because I wont have a way to get on the internet because I went over my time alotted no I dont think so so what Im suggesting is that for people such as myself and I know there r others like me out there that you find a way to bring unlimited back or make a plan like you do for your phones,something needs to be done about this for me and others like me,and yes at this point Im a very very dissatisfied customer because this is not the way business is to be done. | |
| Donna Brinkley | 7/14/10 |
| I am an employee of Spherion, AT & T at 925 North Point Parkway, Alpharetta GA 30005 877-344-1127 , I am being currently harrassed by a supervisor at this location. I have brought it to the attention of my superpervisor, Spherion Head office and they are not doing anything about the situation. The supervisor has become threatening to me and aggressive. He is stalking me in the office as well as after hours at work and following me at work in the office. I have brought it to the attention of my supervisors and human resources at spherion. The Supervisor is still harrassing me. Mr. Christopher Walker is the investigating rep with spherion. He has been told everything. I have notified him of other employees who are experiencing similar harrassment. I have contacted an attorney at this point to get leagal advice. Could someone please give me a call in regards to the matter. Thank you. Donna Brinkley818-857-6419 AT & T Spherion, My email address is EasternStarShine@aol.com donnabrinkley@spherion.com | |
| S. Melvin | 7/14/10 |
| I would just like to complain about a collections rep name Robert Bennett. I was calling at&t to find about a deposit return.I had paid all final bills and finally got someone on the phone and then my call was directed to collections. First , he talked to me like I was lower than a dog and would not listen to anything I had to say. I no longer have an account with AT&T , because of the poor customer and sales people that I dealt with .He was very rude to me , and then sent me to Customer Care , finally in the right department I was able to get help from a nice sales woman. I don't care who you are trying to collect from if they called me and I owed money I would not pay it because of the nasty attitudes of the collections people . I understand they have a rough job , but being nasty to people who are just trying to get answers to a question is not the way to handle any matter . They really need some training in customer service and fortunate for me everyone is not like Mr.Bennet. Also , my first service order got cancelled , so I had to call back to try and find out what was going on with me trying to get new service with them . The online rep couldn't help , so I had to call at home and hold until I finally got a nice woman to help get my new service on . Then , I was told I would get $100 card , well they put $50 in my account , and then applied $50 to my bill . I agree the sales people are misrepresenting this company .Needless to say I cancelled my service with AT&T because of the poor service that I received . It is awful to try and call to speak with someone . I do commend the represensatives who are honest, helpful and pleasant when you do get a live person. | |
| Eleanore Butler | 7/16/10 |
| Could you please tell me why when I called to request a tech because my home phone is not working, I was informed by one of your reps what to try and if the problem is a inside line we would be billed. Number one, when you have service reps it would be extremely useful if they spoke clear, distinct ENGLISH. I am using my AT&T minutes holding and holding and then get someone with whom I had to constantly ask to please TALK SLOWER AND PLEASE REPEAT HERSELF. I know find out that the problem with our phones are in the cable lines and it is a 2 mile problem. Why would the rep not know that. I guess being a large corporation you really don't care if I have phone service or not, but being disabled it is important to me. Our cell phones are not getting enough tower bars which is making it difficult to send calls. We have been with AT&T for years and years and they are really going down hill fast. I would give my phone number but since I cannot receive, or make calls it would be useless. | |
| M. Brown-Royston | 7/19/10 |
| I was told that could upt grad from At&t Express to HSI PRo on 6-10-10 when in fact it was not available in my area and I was billed for it. After realizing this fact I cancelled it going back to Express. Since this initial so-called upgrade my DSL crashes everyday and on 6-14-10 my internet service was taken totally down due to PPP Authentication Error a problem that I was never notified about prior to it being taken down. I had to fax over personal info to God only knows where in order to prove who I was so that I could get this problem taken care of then I was told that it would take 5 to 7 days to get it back up. Thankfuly a tech had pity on me and helped me get it up and running it only took 6 hours. Then on 6-25-10 another crach and I had to pay $129.00 for a connectTech to fix the problem remotely. Today my internet as usual kept going down as usual and I got fed up so I called. A support tech "allegedly" fixed my service however after taking down my internet she was unable to get one of my wireless computers to connect to the internet, because she was not familiar with the Vaio'Windows Vista operating system so again I had to be transferred to ConnecTech for the sum of $129.00 plus the rep added a $15.00 charge for a monthly subscription which I didn't ask for. I have had it with at&t's lousy service and run around. When you call you are transfered around to several places where you can't get a decent answer. Plus today I was on the phone for 4 hours! Lousy service. | |
| Donna Houser | 7/20/10 |
| My name is Donna Houser and I live in College Park, Ga. I had had the U-Verse service since Jan., 2010 and I had had 14 techs and my TV's are still freezing. I have been trying to get this resolved for 7 months. This is crazy!!!!!!!!!!!! The technicians even say they don't know what to do. I came to this service to bundle my services. You advertise how great it is, but it is anything but that. Every tech says it's fixed. What a joke. Please help your customers. Please look up the service record for my home. If you can't fix something, just say it. I'm going to see how long it takes me to hear from corporate. I'm sure your services are working just fine at your houses! Donna Houser (770-964-2538) | |
| Patrick Kratch | 7/20/10 |
| I own and operate an internet company in Fort Worth, TX and have been a customer with AT&T for over 20 years. Just recently my company relocated to another location and transered our internet and phone service. I now have been without internet for 3 days while getting different answers from not only customer service reps, but people working out of the executive offices in San Antonio - The corporate headquarters. It is frustrating because you can be treated so poorly because AT&T knows that you can't leave them because they have us the customers due to the monoploly. Its bee frustrating being treated this bad and if I am out any longer my business can suffer - Hard to believe that the employees working for AT&T barely speak English and treat us like idiots when they are the one's withouth degrees and straight from the other side of the border. Adios! | |
| Susan Heyer | 7/20/10 |
| Have been trying to get AT&T long distance account straight for 16 months. Will now be putting out account of 2000 plus numbers up for bid. THis is the worse company I have ever had to deal with. I hate to give it even a 1 star rating. | |
| Amanda Burney | 7/21/10 |
| My reason for the one star I have been receiving poor service sense Wednesday July 14 ,my bill was150.$+ I paid in full ok found out that you all"AT&T disconnected the the internet from my plan so right then ok I was offered the an upgrade do to price changes, I was told the internet would be up and running Monday the 19th,on Tuesday the 20th I made a call to customer service only to find out no order was put in ok rep to her time and fixed the error so I thought I was told that my service world be restored on the 21st ,well wat do u know no service I have called six time's today one rep say sorry for the inconvenience and I was given a time line of 8&6pm service would be restored again no service man do the lies so because my customer rights and on the hour calls the dates to restore my internet has went from the 19th ,21st now the 23rd this is not fair we are gud customers as long as the money is on time and greater when we pay late charges well I paid my late charges so why da wait you do wait to turn my service off I ask pls look in to this don't won't to change companies but CLEAR, AND TIME WARNER don't look so bad but my family has been wit AT&T for over ten year's why change now but I'm unhappy | |
| AJ | 7/22/10 |
| Dear AT and T, Over the last six months, my husband and I have spent countless hours on the telephone with various AT and T customer representative to resolve what should be a simple problem to address for a corporation in the communications business--a change/correction of a billing address on an internet account (#088-0009-2207-650). After five phone calls and much inconvenience, we decided to discontinue the internet account. In our last communication with ATT, we requested a final bill to be sent to the correct address (for the fifth time and were assured this would take place). We have never been late in making bill payments and have an excellent credit rating which we have worked hard to establish. We had submitted all monthly payments to ATT promptly and awaited the final monthly bill. Yesterday, we received a letter (kindly forwarded from an incorrect billing address) from ATT threatening to send our account to collection!! We are responsible and loyal customers of ATT. As a result of this audacity and incompetence, we will be canceling ALL of our ATT accounts. As a college professor I will use this experience in my courses as an example of the ironies of business image vs. substance. AJ | |
| Michelle Cambridge | 7/22/10 |
| I have had issues with my line for almost a month. Couldn't get a dial tone. I kept calling AT&T and I was told that there was no issue with my line-the issue was with my phone. Tried another phone, same issue -called AT&T and was told it was not the line-it was the phone. Bought a new AT&T phone, same issue-called AT&T and was told, not the line, it was the phone. Finally, after begging them to send a tech, they agreed to do so-after telling me to have my checkbook handy because the visit is going to be costly. Tech came out today-and guess what, it is the line-which he fixed in 10 minutes. Called AT&T and they couldn't be less interested in my issue or the lenght of time they took to fix it. I have been with AT&T since 1980-and this is the best they can do. I am now looking for another vendor. AT&T service is a very expensive -not to mention they are not available over the weekends. And the service you get is slow, disinterested and useless. | |
| Lana Short | 7/22/10 |
| If I were CEO of AT&T, I would read these reviews and figure out solutions. You're smart people, so get with the program...you have a lot of irritated customers in the country!! I see I'm joining the ranks of MANY! I'm sending a letter to Mr. Stephenson about my complaint and not positing it here for some robot to read and respond to. | |
| Doreen Richards | 7/23/10 |
| I had not internet service from 7/8 through 7/10/10. I called on the first day and got a recording that there was "a problem in my areas" and they are working on it, no idea when it would be fixed. The second day I called was told that there was "a server problem" no idea when it would be fixed. There after all my calls I was told by the service rep that they're still working on the problem. I had to demand a technician come to my residence the next day. Of course when he came there was no problem in my area nor was there a server problem, my modem was bad. He replaced it and my service was restored. I cannot believe that a company of this size would train their employees to lie to customers. I might be an insignificant customer to you, but if you do not need me as a customer do say so, rather than lie and inconvenience me. I will be reporting you to the Better Business Bureau. | |
| Bill Andrews | 7/23/10 |
| AT&T SUCKS!!!!!!! My internet access was disconnected by error by AT&T and 13 days later, I got it back after over 35 hours of phone calls and tech support. I am leaving this service forever!!!!!!!!!!!!!! | |
| Walk6miles@aol.com | 7/24/10 |
| I was going to write a long letter outlining how bad your service is.....but, why waste my time....you see all these previous letters (mostly unresponsive on the part of ATT).... well, DITTO | |
| steve g | 7/24/10 |
| been wit ATT uverse for 2 years in good standing . I want to upgrade service but cant because I DONT HAVE A CREDIT CARD. i WORKED HARD TO PAY THEM OFF AND CLOSE ACCOUNTS. I guess they lose another customer | |
| Write A Review For AT&T Corporate Headquarters Note: This is not to be used to contact AT&T Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about AT&T. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
My Fit Foods Corporate Office
Aaron's, Inc Corporate Office
TJ Maxx Corporate Office
Wendy's/Arby's Group, Inc Corporate Office
Intel Corporate Office
At&T Mobility Llc Corporate Office
Ford Motor Company Corporate Office
Ikea Corporate Office
Macaroni Grill Corporate Office
McDonald's Corporate Office
Aetna Inc Corporate Office
ITT Tech Corporate Office
ABC Supply Corporate Office
Musicians Friend Corporate Office
Outback Steakhouse Corporate Office
Bp Corporation North America Inc Corporate Office
Adobe Corporate Office
Holland America Corporate Office
BMW Corporate Office
Citifinancial Inc Corporate Office
Meritage Homes Corporate Office
MetroPCS Corporate Office
Little Caesars Corporate Office
USAA Corporate Office
Victoria's Secret Corporate Office
more