1509 Reviews For AT&T Headquarters & Corporate Office

ATT U-VERSE/Homewireless

The worst customer service ever. They are so easy to turn you off then tell you that you can't get the service, trying to turn things back on is a nightmare. Supervisors don't listen the right hand doesn't talk to the left,constant run a round, on hold give me a break 12 hrs on the phone. Still after 18 days have no service. I HATE ATT and will never use them again.

WORST service & customer care EVER!!!

Horrible! Two times failed to show up for appt or even call. That was after they confirmed appt the day before. Tried to call customer service to see if anyone was coming...took over an hour of lies and transfers and holding to learn NO. They just kept transferring me to different people. Unethical and not trust worthy. If I could do less than one star I would.

Inadequate service

I give AT&T -100 if possible. They have the worst, most uneducated, untrained staff. If you are looking for over-priced service, with under-adequate staff and service, AT&T is for you.

Billing

your services STINK. One can call 100 times to solve a simple problem and it never gets resolved by AT&T

X Long Term Customer

I have been with AT&T since the 1980's and I moved to texas and I begun to have LARGE biilling problems, and recently I got the mobile internet, setting up my work related 15% discount account, I gave my checking account for billing, AT&T never billed me and turned off my service. So, to stop more billing problems again I wanted to return this divice AT&T said they are charging me for breaking the 2yr contract that never got started right on AT&T end. Now I am stuck with a very LARGE bill. AT&T has been my only service provider no matter where I live and this is how I have been treated. I expect this type of treatment from GTE turn VERIZON. Not AT&T. X CUSTOMER.

Worst co ever

After paying on auto pay for years ,someone in your co took me off. After receiving a bill for 3 months service I called and paid with my credit card and told them to put on auto pay again. They said could not put card thru.your system was down. Called next day same thing. Called third time and finally a supervisor gave me a con number for my payment. This took up four hours. 2 days later I am out of town at mug other home that has time warner and only after one and a half days realize that you have cut me off. I am furious as I have spent $80 on a service call to have time Warner come out and went to an Apple Store to check my iPad. Time warner informed me that it was att. U cut off my service.

Repeated disappointment

We have been a loyal and satisfied customer with AT&T for over 14 years. We have a family cell plan. Recently we had to contact the billing department for assistance. I've never encountered such confusion, and incompetency. And we were disconnected twice..We have referred new customers to AT&T but after our experience yesterday, we are SERIOUSLY exploring options with other carriers. This was upsetting and a big dissapointment. It wasn't the first time we experienced this trype of encounter with customer service/billing.

Massive Failure

No communication during 10/1 - 10/3 UVerse outage. Reps lying to us right and left. AT&T (mis)management can't be bothered except to issue some stupidly worded generic fauxpology. I will be showing up at the shareholder's meeting and I will be voting to get rid of that useless CEO.

Had Uverse intrenet and home phone for eight weeks and i still do not have internet with 8 trouble calls reported all they say is i still need to pay my bill and no repairman out yet . It takes 45 day to get a service man out. AND THIS IS ATT ????????????????????????

David vs Goliath

What is the worst review one could give an entity such as AT&T? That is my review: the worst company ever.

Unbelievable ....

They ask for your phone number should your online chat gets disconnected. When it does they never call you back. You ask for the rude customer service persons I.D number and they never give it to you. But to top it all off, a supervisor lies and covers up for them.

TV & Internet Install

Had an appointment for today (9-2-14) between 9 - 11 AM CST. No one came, no one called. I called after 11 and was told the service tech is behind and will be here. He will call an hour before he comes. Called again at 2:30 PM and told the same thing, he will be here. I asked when and was transfer to a person who told me no one was coming because my order was cancelled but they couldn't tell me by whom. I told them I had the email for my order and install date and time. Told it didn't matter that my order was cancelled and I could put a new on in with them. I asked for a manager and was told someone would call me in less than 30 minutes, 2 hours ago. I am leaving Comcast because of horrible service and follow up. Where do you go when this is what I get at day one.

THE WORSE SERVICE

I called ATT 13 times and still have no answer. they want me to pay for a service that i never used I spoke with 13 people and all of them lie to me. this is the worse experinces of my life. I am an honest person and I spend almost 400 minutes on the phone with att but they don't care. please someone do something and make this company responsable for their lies .

Billing Department

AT&T's billing department employees that I have encountered for the past 6 months are very incompetent. AT&T has a GREAT product and I have NO complaints about it, but to endure the mental anguish and torment I have gone through for the past 6 months is not worth the TERRIFIC product - please investigate and understand before purchasing the service.

next program

OMG walked to get an iphone 6 sales rep convinced me if I took 4 iphone 6 my plan would only go up about $10 a month sucker punched up $115.00 and they cant honor why rep offered just return the phone great because all I have to do is break my kids heart!!!

Incompetent!

I cancelled service before it was ever installed or activated and have been getting bills and making phone calls for 3 months. I was told, no problem, you don't owe us anything. Now I have a collections notice... unbelievable...

Terrible Service; High Bills

Terrible customer service, very high bills, lying, rudeness

Hateful lying people

I had my phone stolen but all I got was people telling they can fix it and having them tell me that I can walk out of the store with a phone all I have to do is go into the store and talk to a customer service agent there in the store but, they refused to hand me one to complete the transfer. I called to just have my deposit refunded to me because of a default consider all companies send you the refund as soon as possible this company is not even as true as they say so ATT is the worst cell service I had ever I will never go back even if they or last cell service on earth they are so wrong

Data Charges NEVER USED

This company should be shut down by our government for over charging people for data and instead they are given money from them. Then back to ya for politicians. Outrageous!

NO WAY

I wanted to be a customer until I read reviews pertaining to bad service and customer service, thank you all for the heads up.

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