AT&T Corporate Office & Headquarters

Ok, I have to say that AT&T has outdone themselves with UVerse Customer Service and Tech Support. Whatever changes they have made I hope they keep it up!!! I have had AT&T for cellular for many years and just last year got UVerse and it has been so AWESOME! Every time I call I am not on hold for longer than a minute and that's both Customer Service and Tech Support side. If the call drops they call you back, they even follow up a week later!!! AT&T has come a long way from how it used to be. For those that haven't had good experiences there should be a number for residential and it's a horrible automated system that usually goes in circles and you can't talk to anyone. But there should also be a number for the UVerse side and like I said I have never been on hold for longer than a minute and have always had good experiences with them. I recommend UVerse to everyone I know since I have had such a wonderful experience. AT&T please keep up the great service....please don't go back to the way it was!!!

My wife and I have had AT&T service for several years now and have been completely satisfied with the phone service anywhere we have been. We live in southern WV and tower strength is often an issue. Our signal has been strong in places where some other carriers just can't get to.. The only issue we had was with a sales person that tried to help us with a tablet purchase that was not quite up to speed. The issue was handled quickly and we were back up and running in a day.

I said "shameful" but I should've said SHAMELESS for this rogue company. They have no shame and couldn't care less for their customers. I loathe, despise, and absolutely hate AT&T

AT&T has the WORST customer service. All of their reps lie to you to get you off the phone and no one does anything they say they are going to do and when you ask for a manager they have conveniently already left for the day. We will be switching to a different services carrier.

I have just had the wort experience ever, I just had a rep listen to my issue as I remained calm throughout the entire call and, as he thought that he was connecting me to the other rep, the member spoke harshly about thinking that he was speaking to another employee.......Worst experience ever.

We switched to UVerse in order to, as AT&T recommended, to save $10/month on our bill and to get better service. Since then we have had nothing but pproblems, servuce problems and billing problems. And the people at AT&T tell us that they can't fix the problems because they are not UVerse. I am about to do what my children have done, and recommended that I do, and get rid of my land line altogether. Utilities are bad in general, but AT&T makes the rest of them look good..

May 15 2013 I was suppose to receive my modem for internet but. I called at&t & was told my equipment was delivered & left on my porch which was a LIE because I was home all day!

AT&T is eager to have your business, but if you want prepaid cellular, it is thoroughly communicated to you that you are a second-class citizen, a red-headed stepchild. If you're prepaid, not contract, you cannot e-mail ANYBODY at AT&T. Your are told you cannot do this or that because you are prepaid. I was PROMISED a mailing address with my prepaid service (so I could use my own bank's online bill pay and keep all my records in one place), only to find I was lied to. If you're going to get a contract, you may be okay, but only get the prepaid if you want to be consistently treated like a second-class customer, on the web site and in person.

For the past 3 months or longer, I have notified the 1 800 number and Addison repair about a pedistal that was damaged in my alley. I have been told the "dig crew" will need to make the repair and orders have been turned in. I have yet to see any repair and it was again run over today and all the wiring is exposed. I picked up the canister cover and attempted to place it back on the pedestial. The cover was lying in the alleyway. Can someone contact me and explain why this is being ignored. I'm sure phone outages are occurring or will occur. I am sorry to bother you about this issue, but it seems no one will respond. It is located in the rear of 6300 Hickory Hill, Dallas 75248.

I have been with At&T for 10 years and have had enough of their inconsiderate service dept. I have nothing good to say about AT&T and recommend to anyone seeking phone and and internet service that they avoid AT&T at all costs.

I moved my service 2 months later they are still taking out money forold aaddress.

I was sold a service that ATT new they could not support. They did not provide a name or number of supervision when asked. Someone needs to get fired. ATT mgmt is poor.

i bought a htc one with was sent to me open i sent it back the said theyd sent me a new one but didnt

I cannot believe that a big company like AT&T would have a bunch of kids talking away about nothing about your company. First you had a boy saying " You would like to be with my mother who is fast" now that's off the air and now you got four kids talking about every stupid thing in the world that isn't funny and so stupid. Wake up AT&T and put on something that Adults would like to hear about. I can't believe your big company to have these kinds of commercials.

I totally agree with all the previous comments. I have never been subjected to the unbelievable degree of disregard AT&T has for it's customers. Your support people are the very worst I have had to deal with. A one star rating is far to generious

I totally agree with all the previous comments. I have never been subjected to the unbelievable degree of disregard AT&T has for it's customers. Your support people are the very worst I have had to deal with. A one star rating is far to generious

I have been with AT&T wireless for 22 years and I have had enough of this bad service. Your first level tech know nothing, some second level tech know nothing. Then there are some managers that have bad attitudes. Now overall I like at&t, that why I have stayed with this service this long, but NOW I have gotten sick from taking this waste. I will soon be looking for a new carrier.

I called to have service stopped when I first thought I was leaving, A flood came and I could not leave as planned. called phone service and internet service. The internet service understood and corrected the cut off date however somewhere in your process the circuit was broken and I found no phone service this morning. I called on my cell phone and got many apologies and told phone would be on by 8 pm it is now 8:41PM and I still have no phone service. How come comcast can follow thru and a big company like yours cannot? In this day of computers it is difficult to believe you cannot have a plan to start phone service alittle faster when you did not follow the request in the first place.

AT&T were named as defendants in a law suit. We had our hearing and the Judge ruled in favor of me, the plaintiff. AT&T sent sales personnel to represent them in a court of law. Then after the Juge ruled for me the plaintiff, the AT&T representative retaliated against me. She continues to breaking the law.

I gotten the internet, tv ,and phone, I have IPad and cel phone with At &T. I was called to switch to your service. That I was going to get 500 gift card. I'm getting only 150.00. I called and talk to people suppose the show. I got a screwed in this deal. Im looking switch back to my local cable or the dish. Because I got screwed with the sale pitch. Im going change back with whom I had before. This is the mistake I ever made. Plus referred neighbors they screwed.she fight to.im really upset. I have contacted dish they offered me more for less.so if I don't this straighten with you guys I'm going to switch dish.