Vonage Corporate Office & Headquarters

My name is Penelope Randall & I live at 3 Wentworth Place NW Rome GA 30165. My phone number was 706-314-9548. I called Vonage today 1-27-2012 to tell them about the financial burden they have caused me to the tune of $120 Early Termination Fee, $17 to hook up Vonage, $10 for a new Comcast modem, $8 late fee. I also had to change my phone number and I asked Vonage to turn my phone on Feb. 1st. However, Vonage turned my phone off today 1-27-2012. So, now I have no phone service at all! I feel like I was taken advantage of and tricked by Vonage. I'm very disapointed by the financial hardship I am now suffering because of Vonage. I would like to further explain my situation, but I have no phone service at all now. I believe that Vonage should pay for the financial hardship that I am now suffering because of Vonage's sales methods. Vonage told me that they had verified with Comcast that I would not be terminating my contract with Comcast by signing up with Vonage and dropping phone service with Comcast. I trusted Vonage and now realize that I must come up with $138 within the next 40 days because of Vonage's sales methods. I live on $863 dollars per month because I am disabled. I take care of a family of 5! I believe that Vonage is responsible for this financial hardship and that I should be compensated for this financial burden right away. I would not be experiencing this if it weren't for Vonage misleading me. My email is randall3539@comcast.net and I would like to hear from the corporate office regarding the charges that I am now responsible for. I have no way to pay this money and believe that Vonage is responsible for causing me to incur these charges. I will not ever allow Vonage to treat me this way again! I never thought a company like Vonage would mistreat people this way. I am very disappointed and refuse to let this be the end. This is completely wrong for Vonage to treat disabled people in a way that causes such a financial burden and then just turn my phone off the way they did. It is time to train your sales team and make restitution to those of us that Vonage has already harmed financially.Penelope Randall 706-314-9548 3 Wentworth Place NW Rome GA 30165 randall3539@comcast.net

your customer service sucks. we were going to go with Vonage but the foreign sounding person talked to mme as if she was reading from a script. could not answers questions i needed asked. she said she coulld not put me in touch with anyone here in America. it is because of this i went with comcast. please bring these jobs back here where they belong.

This company is a piece of shit. They take your money without telling you and then dont want to give it back. DONT GIVE THESE PEOPLE YOUR CARD NUMBER. Now I try calling and they transfer to diferrent people every five minutes and keep you on hold for LOOOONG waits. Been on hold for over an hour trying to get my money that they took.

My name is not Vicki! I am not nor ever was a vonage customer, However...I have had my phone 1 month and they have called me 5 times looking for Vicki! I have requested 4 times to be put on do not call list,,,I have tried to contact corporate office(ended up in Phillipines). I would never use this company and never suggest anyone else use it.

First, the rating: the 3 stars is for actual service; if the rating is for honesty in a cancellation of service procedure, it's zero. Called 8.16.11, a few days before end of monthly billing cycle, to cancel service no longer needed. Told no cancellation, fee, no problem. Rep (not a native English speaker so it was hard to communicate) said I was entitled to one additional month absolutely free so I could more easily keep service if I were to reconsider the cancellation. Told the rep no, I won't change my mind, just cancel. She kept insisting it was absolutely free, no obligation. I kept saying no. She finally said service would stay on for one month anyway. I let it go at that. Knowing from internet blogs about cancellation-of-service problems, I checked daily the bank account to which my credit card was connected; I was prepared to have the bank stop payment if anything from Vonage appeared to be coming through. The billing date came and went; no attempted charge. I felt good that apparently I was not a victim of Vonage cancellation problems. Unrelated bad news that turned into good news: About a week later, the same credit card used for Vonage automatic payments was hacked. I immediately notified by bank of three fraudulent charges that nearly cleaned out the account. Through the bank's procedures, I recovered all the stolen money. In the process, of course, the bank cancelled the credit card and issued a new one with a new account number. Then came the 3-mail from Vonage Customer Care dated 9.20.11 (the 20th was the billing cycle cutoff) notifying me that they ". . .were unable to process the monthly charges for your Vonage account." It went on to threaten me with a $5 late payment if the $48.45 demanded remained unpaid by 10.12.11. Vonage's "customer care" rep at 866.243.4357 found the record of my 8.16.11 call but claimed that I had not closed my account, that I had accepted their offer of a free month of service, that they now had to treat the current call as a request to terminate service, and that because we were now a day past the billing cycle cutoff, I would have to pay the $48.45 service through 10.20, even though I had not used the service since 8.16 and would not be getting service. I asked for and got (or assume I got) a supervisor. Same answer. I then used a Vonage survey site to send a written note demanding that they zero out my account. I received an e-mail response that my "request" was "escalated" to the Vonage Executive Response Team for review and that I would be further contacted. To date, no contact. On Monday, I will be contacting Vonage's legal department at 23 Main St., Holmdel, NJ 07733, phone 732.528.2600. So the scam, in short, is to give you a free extension of service for a month, let you believe that all service payment obligations were over, then hit you with a bill a month later for service you thought was long cancelled. If it hadn't been for that unrelated account hacking incident, my card would have remained valid and Vonage would have stolen $48.45 from it. As it happened, it was only an attempted theft, they will never get another dime from me, and if they mess with my credit report, they are in for one hell of a class action lawsuit. P.S. - I am a retired lawyer. I don't care how big they are, they are playing games with the wrong person.

How can anyone with a conscience be employed with a company that lies and cheats...this company must lie and cheat to their employees!!! Vonage rep was very nice during the initial phone call I made to get switched to their service for a home line. He said there would be no problem. He failed to inform me once switched, our current DSL service would not work. After several hours during several days of several weeks trying to get answers and a refund for the costs, I am forever being transferred here, transferred there to different people in different departments, on hold for lengthy periods of time with no answers and satisfaction. I will be contacting my attorney to sue, as well as filing a complaint with the FCC and the Better Business Bureau!

if you think being a customer stinks, try working for them. you can be fired unjustly because a fired worker made a bogus complaint. they dont even find out if it is true or not. so i dont blame any of you. they just dont care.

To CEO of Vonage.... I have been Vonage customer from last more then 1 year for unlimited plan. When I sign up with your co. for my phone service no one told me about the maxi. usage of (i.e.3000min/month). They never complain about it but now they. It is really shame co. like Vonage as they gave wrong information at the sign up and latter they say something different. I have talked to you rep. even though they are also not agree with your policy. (maximum 3000 min /month in unlimited plane). I do not understand why you cheat us. Even though I was agree to monitor my usage and after specifically instructing them not to email me on the same issue then herrsing me by email. Now i am not agree with any of your condition at all. I also came to know that your large number of the customer are not happy with this kind of Vonage policy. That is why your customer service dept. received so many call on the same issue. I request you to please look in the same matter ASAP. Please reply me to my mail id. It is really very poor policy and all are felling cheated Thanks .... A valued customer of Vonage.

For six years I have been a Vonage customer and happy. When I retired I paid off all my credit cards and closed the accounts. I have now found out that you can not pay a vonage bill unless you have a credit card in the ciuntry where service originated. I have a VISA Debit card on a US bank and Vonage said that I could not use it because the address was not in Canada and the software could not handle it transaction. Vonage is operating in the in the 19th century not the 21st century. I am filling out a complain form for the US FCC and Canadian CRTC recommending that the Vonage license to operate be revoked and maybe we can get lying corporations like this out of business.

I have been a vonage customer for the past 8 plus months. Since the inception date of my service with Vonage I have been billed for services that I never ordered. This company have promised to remove these extra charges from my account since January and it seem to be empty promises that never get done. Instead I am paying for lines and services I never ordered. Maybe it is time that Consumer Watchdog and USA SENATE OVERSIGHT for these unlawful billing practises get introduced to the Vonage "Manage". Any disgruntled customers out there suffering same fate post your concerns. Thompson

To: Mr. Marc P. Lefar (CEO of Vonage) I just called your firm (Vonage) early this afternoon to place an order for phone service at my daughter-in-law's apartment due to a family emergency that requires my wife tgo be there for a very long period of time to watch over her 24 hours a day, while I stay at home. The female Sales Representative told me she was in Holmdale, NJ when I asked her where she was physically located. Let me assure you, she was not. That was affirmed this afternoon when I called back as your firm's e-mail to me stating what I had signed up for was not what I had ordered. She sold me an international plan, not the US domestic one I so clearly asked for. So I called your Help # and was promptly connected to an person overseas. I told the woman who answered the phone that I will in no way discuss any information that may include PNI with a non-US national. And so she transferred me to a gentleman who indeed was from the USA. After we chatted, he told me that he could not correct my billing plan to the one I had requested. He also told me that the woman who sold me the plan had to be in an overseas call center as there are no sales people in the USA. Even more incredulous, he informed me that I would have to start over in order to correct their error and that any of the discounts that I had been offered would no longer be eligible as I was now a customer of theirs. Sounds incredulous, doesn't it? I told him that I was not a functioning customer as I was not able to make a call using the number I was assigned, nor receive one; as my wife has not yet received their VOIP device to connect to my daughter-in-laws' router and a standard telephone device. He did not like my definition, but he understood my position and offered to transfer me to a 'higher-up'. Guess what, I was transferred back to the Philippines. I will hopefully post more on this as it evolves throughout the next day or so. Having read this thread I am now wondering if the rep who initially lied to me was even close to the truth when she told me that there was absolutely no cost if I should cancel my service. We shall see. Stan S. PS - I rate this firm as poor as a lie is a lie, and you never get a second chance to make a first impression. -SS

3 years ago I called Vonage and cancelled my 2nd Vongage line (that I never used), and got the address to return the modem. I FEDEXed, and tracked the equipment, the modem was received, and I thought all was well. Turns out, Vonage has been charging me for the last 3 years on an account that I never used. They owe me over 1,000 dollars. I tried resolving this matter through customer service, and they told me that I never called back to confirm/verify closure of the second account, furthermore they said they talked to me on the phone 7 months later about the account being past due or something. I tried to explain to the customer service manager that I never spoke with anyone, especially about an account that I was never using in the first place. The month and year they said that they talked to me just so happens to be a month I was deployed in support of Operation Enduring Freedom. So, the bottom line is; Vonage acknowledges the fact that i called to close the account, they acknowledge the fact that the phone was never used for any type of service, and they got their equipment back. What more do I need to do in-order to get my refund. They also lied about being the corporate office. The money dosn't even matter to me anymore, it is now principle. I am thinking about taking legal action. This company is corrupt, and the service is horrible!

referred family member, family got service, after receiving device and getting started the device would shut down the modem for high-speed internet and freeze. So no interent service as well as no phone.... after many countless hours over a few days to correct problem... problem never resolved and equipment went back and number went back to ATT... so now VONAGE put a block on family memebers number so I now cant call them from my VONAGE telephone.... I called several times and just found out they put the block on? why? they were in my minds eye pissed that the family member canceled them so they figured that no one can call them from a VONAGE account... FCC report just made as well as recording of last call being sent to FCC.. VONAGE has a prerecording tell you there recording call but when you tell them your doing it also they tell me there ending call... NOT A 2-WAY STREET with them... several calls with majority going either to the Philipines or India which they just dont do good communicating and neer can transfer you to a USA rep (but this isnt true as today one rep from india got me to a New Jersey tech rep so they really lied to me in past about not being to transfer me).... just real crap... NO more like diarea...!!! if they didnt offer free out of the country calls I would run over there modem and express it to the corporate office

If you asked me just one hour ago, I would have given Vonage a 5 star rating. Now, a 1!!! I have been a happy customer for almost 7 years. In September, 2010, the modem died. I called to cancel, because my house was up for sale, and I would no longer need a phone. They said they would send me a new modem at no charge, and NO commitment. Well, my house sold last week, and so I called to return the new modem. Long story short, after a rep, a supervisor, and finally the most uselees of all, the manager. Amy (real name), informed me that she was not empowered to waive charges, which total $85.00. First of all, what kind of company has managers that only can apologize, and try to convince customers to stay. I am calling corporate tomorrow, lets see how I do.

I am five stars best (the rating is for myself) have any of you ever thought to make a complaint to the FCC (Federal Communications Commission)? Go to their website, they have a form you can fill out and submit. Hope this helps.

Vonage are an unfortunate company, in that it is unfortunate that they exist. I've found no good reviews that aren't clearly written by paid shills, and I mean zero. They seem to have a reputation for fraudulent billing, refusal to cancel service, and flagrant disregard for laws regarding unsolicited calls, emails, and faxes. I made the mistake of calling once to inquire about rates and service packages, and have been receiving daily calls from their sales department ever since. This is despite my repeated requests to be added to their "do not call" list, which addition I am variously told will be effective immediately or within 30 days. Neither of those time frames is accurate. I am left to hope that some personal tragedy befalls each employee of the company, as the company seem to rely on live employees for sales calls; at least, I have had no automated calls from Vonage so far. Should each and every Vonage employee, as I have come to hope, die slowly with a mind full of fear, pain, and regret, it seems that Vonage will be unable to continue their business practices as currently structured. Let us all hope that these awful people suffer and are extinguished sooner, rather than later.

IF THERE WAS AZERO RATING THAT IS WHAT YOU WOULD GET,IN TALKING WITH SOMEON I COULD NOT UNDERSSTAND I CANCELLED MY ORDER. YOU TOOK MONEY FROM ACCOUNT ANY WAY. I WIL CONTINUE THIS AND LETTERS TO BETTER BUSINESS BUREAU. YOU OWE32.00 AND ONE WAY OR ANOTHER I WILL GET IT.

This is a bull shit company they stole money from me then had all these fees charged to bank account and then wouldnt pay back. Then i called corp and told receptionist needed to talk to someone she connect to voicemail then i called back she didnt answer. Mind you through this whole process customer service rep and several supervisors promised me my refund and a one time credit for fees. This is not right something needs to be done about this. No one should have to go through this.