Ticketmaster Corporate Office & Headquarters

We went to order tickets for Maroon 5, Train and Gavin Degraw for the Great New York State Fair and we were extremely disappointed. We got up at and were on the website before 10 am the day the tickets went on sale to get the tickets we wanted and your website was down. So we called Ticketmaster and had tickets but they could not understand the credit card number when verbally spoken. We were then transfered to customer service and were told that we had a order number and could get the seats. We were on the phone for over a hour with your team. When we were put on hold, they sold our tickets. Now we have seats in the grandstand far left when we secured them in track seating row 5 section B. If there were any other ticket options we would not be doing business with you, and wont be doing business in the future unless we have to. If we could rate it less then one star we would it was a very disappointing experience. Obviously you have been getting some pretty poor ratings and disappointing a lot of customers.

alright first of all to the top, you dont even state a problem of what was wrong, second theres no loss prevention, you lose your tickets thats really ur fault, they get mailed out and get lost thats postal problems not ticketmaster, they will help other wise even if so. And to the (michael) buble tickets, well its not only your parents but immediate family member like with the same laast name so ur info u got wrong, and again well its blaintly states THIS EVENT IS PAPERLESS!!! wtf does that mean??? and a scam that is set up by the promoters like michael buble and his advisers, and the venue, not ticketmaster that decides they go paperless duh! why then all would be paperless dummy, for the lady who got group sells, well u said it, rep from VERIZON CENTER, thats totally something different from ticketmaster reps, group sells is not them but the venue directly, and for 60 KIDS!? you think no1 else bought tickets in the area you were sitting in?? go figure and also if you read if it gets lost in the mail thats POSTAL failure not ticketmaster. so now to everyone who doesnt know about ticketing stop posting dumb complaints that dont add up, ticketmaster is the shit and way better then the others like stub hub or tickets now, just try them and see what i mean.

I purchased tickets for my students to see Elmo's Healthy Hero's at the Patriot Center in Virgina. First the person I was in contact with in group sales at Verizon center was hard to get in contact with. My tickets were mailed and I never got them. I had to pick them up when I got to the venue the day of the show. Our group had 60 3, 4 and 5 year olds and when we arrived at the Patriot center they only had 1 door open to scan guest in. We had to stand outside in the cold in a long line before we got in. Once we got in it was VERY disorganized. A couple that came in after my group thought they should not have to wait behind us because it was just 3 of them and the person scanning tickets scanned them in while she was scanning us in. When we finally go in I gave the tickets to the usher and she walked up to a group of seats and said these are your seats and left. We sat down and people took their children to the rest room and to get snacks. Other ticket holders began to arrive and showed tickets for the seats we were in. We were in the wrong seats. We had 4 seats on AA, 4 on BB, 10 on DD, 10 on EE, 7 on GG, 10 on HH and 10 seats on JJ. My group spent the next 30 minutes playing musical chairs with 3, 4 and 5 year olds. Parents would leave and come back to find someone else in their seats. I am VERY displeased about how we were treated from the purchasing of the ticket to being scanned in to being seated. The person in group sales knew we were from a school and should have had common sense enough not to separate our group the way it was. Also the usher should have taken her time and seated us properly. Luckily no child was lost and parents understood and worked with me to get everyone seated and settle in. My school goes to 2 or 3 shows per year and this has been the WORST experience ever. If things do no change we will not support any more shows.

My parents ordered Micheal Buble tickets for me for a christmas gift...the tickets were supposed to be mailed to their house and they were going to bring them to me on their visit for Thanksgiving. When we contacted ticketmaster about not receiving the tickets we were informed that it was a paperless tour and only my parents could get in the show since the tickets were purcahsed on their credit card. After being put on hold for over an hour I finally got a "specialist" on the phone who said their was nothing he could do about it. Everyone should think twice before ordering paperless tickets from ticketmaster...it seems to me to be a scam...shame on you ticketmaster

To Whom This May Concern, I need someone to all me immediately. I called your office the minute I realized that we have a problem. I was furious and went on and on explaining to a rep, then a supervisor even though I was driving and then standing at my son's flag football game. I know that my face was beat red, I was so upset! Your loss prevention department was supposed to call me within seven to ten days and it's been much longer than that!!!!! We buy A LOT of tickets with Ticketmaster and you can see that by looking up my account: Danielle and Les Stettner, 6900 NW 61 Avenue, Parkland, FL 33067 and I am very, very unimpressed with the low level of customer service I have received so far. Please have a supervisor at the highest level possible call me right away. 954-651-9000 or 954-757-4310, do not leave a message if no one answers, call back asap. I am giving Ticketmaster a chance to respond appropriately before I give write an article to publish on this bad experience. Danielle Stetttner