Things Remembered, Inc Corporate Office & Headquarters

I am a current Store Manager and after reading the reviews what I noticed right off is a lot of customer complaints due to their lack of understanding of pricing. I also notice that people who have had bad experiences working there usually worked during the slow times when there are no hours or during the busy times as a seasonal employee that did not get trained well. I will address some things mention, Firstly when you get a quote from an employee it is not a binding contract, it is in fact an estimate based on a multitude of options that you, as a customer, can change at any point. Secondly, Things Remembered prides itself on the ability to engrave on all kinds of things but when you call in an order you are putting the employees at a major disadvantage because they cannot see you, the items, or make good judgement calls on what is going to look best, It's like calling into a Seafood restaurant and telling them to have your lobster ready, you know the one with the claws and the brown on it. Surprise surprise if when you get there you forgot to mention the weight of the lobster, the way you wanted it to be prepared or the fact that you are allergic to shellfish. Lastly, There will always be ten bad reviews from loudmouths that want attention from a company that supposedly ripped them off for every one positive review because everyone wants a chance to bitch about something in hopes of getting free stuff or discounts or whatever. Rarely does anyone get online with the thought of saying what good came from their experience. So if you are truly interested in finding out what it's like to work with or buy something from this company do yourself a favor, Go IN and SEE for YOURSELF rather than trust a bunch of text on a screen. By The Way, anyone still reading this that says well I always listen to what the majority of the internet has to say on my personal decisions. I have a bridge to sell you that has gotten nothing but 5 star reviews and 6 pages of positively glowing paragraphs about its architectural soundness.

THIS COMPANY HAS NO SCRUPLES WHATSOEVER. THEY DO NOT STAND BEHIND WHAT THEY SELL AND AND THEIR CUSTOMER SERVICE IS NON EXISTENT. I BOUGHT A MEDICAL ID TAG NECKLACE AND IT HAS GONE RUSTY, CHAIN AND ALL. IT IS UNWEARABLE AND IT IS DISGUSTING, I TOOK IT BACK TO THE STORE AND THEY SAID THAT THERE IS NOTHING THEY CAN DO. I WILL BEVER DO BUSINESS WITH THEM AGAIN AND EVERYONE SHOULD BE WARNED AGAINST THEM. DO NOT BUY ANYTHING FROM THESE RIP OFF MERCHANTS

I am writing a review about the customer service at the Things to Be Remembered store in the Galleria Shopping Mall in Houston, Texas. The store manager, Jennifer, is very rude, condescending and has a "I don't care" attitude. Case and point... My daughter took a watch there, that she purchased somewhere else, to be engraved for a special occasion. Jennifer provided the service for this transaction, had her to sign the Client Form that has the language for engraving and Item Information, but failed to discuss the implications of the engraving possibly coming out crooked as it does on all watches, according to Jennifer., which would have allowed her the opportunity to make the choice of not going forward with the engraving that messed up the watch! Once my daughter returned to pick up the watch with a friend as a witness, she discovered that the engraving was very crooked to the point where it was disfiguring and made her feel embarrassed to have to present this to her friend as a gift. She in turned brought this to Jennifer's attention and was told, I quote 'oh, engraving on all watches comes out crooked. It doesn't matter whether it's a Rolex worth $10,000 or an inexpensive watch'. My daughter proceeded to tell Jennifer that this was not acceptable and asked if something could be done. Jennifer's answer was, and I quote, 'no, this is the way it always comes out'. My daughter left the store frustrated and called me. I called the store and had my daughter on the phone. In speaking with Jennifer about the situation, she was very defensive and kept reiterating her years of engraving, never had any bad customer service responses and kept using the words "oh well". This tells me she didn't care and we were stuck with it. She eventually offered to reimburse us for the total amount of the watch as well as the engraving cost but refused to re-engrave another watch. I did inform Jennifer that I have a membership with the organization, was not pleased with the way she was handling this matter nor her choice of words and would be writing a unfavorable review and she responded, and I quote, 'do what you have to do'. We accepted the offer, however, the principle of the matter is the way Jennifer handled the entire situation and never once did she say that she was sorry or apologized for the inconvenience. I have made several expensive purchases with this company and have had no problems with their California store, however, attitudes towards the public like Jennifer's will cause somebody to either loose their job, get sued or go out of business. Corporate office really needs to take a closer look at these reviews and take some drastic measures to fix their managers and employees. Go on Boss Under Cover and save the business!

I called the Park Meadows Mall store (in metro-Denver) for a price quote to engrave several identical items. I disclosed the items values and was given a firm quote which I accepted. Things Remembered phoned back several hours later to DOUBLE THE ORIGINAL PRICE QUOTE, stating that they had made a mistake. Apparently, Things Remembered makes it a practice to CHARGE DOUBLE should the value of the item be more than $100 (FOR IDENTICAL ENGRAVING). Regardless, it was their mistake, and what is the purpose of a quote if it is not honored?

I have been a employee of things remembered at the Hickory Hollow store for 5 years. We always put our customers first. The years that we were there we developed a family like relationship with our customers, coworkers and fellow stores in our mall. Our store is now closed, related to our failing mall. I just want to say to the customers on here and the employee that when you remove the perfection that you expect all you have is people who do their best and remember no human is perfect. There will always be mistakes especially around Christmas. Because the place is crazy with demanding customers that seem to forget that we arent perfect. If you are a customer who is bringing a item in and you care about that item or spent alot on it. Do not bring it in during busy holidays because the chances are higher then for miss engraving. Also do your research. Do not call the store for engraving cost. Call the online customer service or go online and find the information out. There is always a new employee there and doesnt always know up to date engraving cost. If you follow this your experience will be a great one. I hope this helps ThingsRemembereds customers.

I recently worked at things remembered and I personally have to say that the way this business is ran is nonsense! The first and foremost thing I notice was that the employees did not seem to care about the customers product nor did they take their time on the items causing a lot of missengraves. Second is my manager when I first started would litterally get mad at me for taking my time and tryin to do things the correct way. I wasn't afraid to tell the customer if what they were looking at was cheep because it was very expensive stuff for such poor quality. Another thing I noticed that truly bothered me was when my new manager took control she would countlessly do or not do things she was supposed to for whatever reason and get away with It but if I did anything one even as small as not counting the drawer when I opened because there were customers waiting already I got into trouble. I was taught customers come first and are most important! And I do not feel it is ok for a manager to do wrong but then get her employees into trouble for the same things! I personally feel I was fired for personal reasons and not business. My manager called and reported because I left a lock unlocked when I closed, not even open it was zipped down but not locked it was an honest mistake that I had never made before) but I can count at least three times I had gone in and seem that before! The over all message here is I loved my job and customers loved me I even had one bring me a cupcake because I cared, but this company has no morals! You guys are focusing on all the wrong things. I was never even fully trained I was litterally thrown into it and they just expected me to know what to do so until I figured it all out on my own I struggled and the management was horrible. I will also proceed to say that my district manager was horrible as well. She didn't even really care to remember my name, after meeting me several times she still said nice to meet you. I am overall disgusted with this company! Work on your customer service tactics. My last and final remark is I got fired 2 weeks ago and have yet to even relieve my final pay! That's not even close to right!

I too wish I had come across the reviews. A company that does not stand behind its own receipt for returns. I made three trips to the store. First one was to exchange a bracelet that was given to me and as directed by the sales associate, I went in to exhange the gift for the one I had originally wanted. Turns out they didn't sell the bracelet anymore regardless that it was listed on their web site. So I exhanged it for another bracelet. I had issues with it from the start. It would stay on my wrist for whatever reason the toggle would not work. Lost it twice but was so lucky to find it each time. The second time when I found it, the charm actually had broke. Went back again just to return it and get my money back. The sale associate stated she had no cash to give me a refund and pushed to exchange. I had to pay a difference with the first exchange which was $10 I had put on a card. Since we had changed banks, she said she could not refund my money in cash nor place a refund on my new account. Pushed more for an exchange. Then she called someone I can only assume was a supervisor maybe. She said they could issue a check that wouldn't arrive until 7-10 business days regardless that I had paid cash. Then she said I could come back to the store on Monday since my third trip was a weened, and she would "try" to contact someone in corporate to authorized the $10 charge to go back on my new account provided they could verify that the original $10 cleared and was paid. If it was paid then she said maybe they will authorize the refund and could make ANOTHER trip to the store. This time frame is between December 31, 2011 and today February 25, 2012. The receipt clearly states: "We want you to be happy with your purchase" we will guarantee our craftmanship completely. We may recieve a complete refund or equal exchange within 60 days and must have a "VALID RECIEPT". I had the valid reciept and packaging, but still was not able to get my refund. I use to recommend as well as do business with this company. Now, I'm not so sure I would like to continue any type of relationship nor referrals!

I wish I had come across these reviews prior to getting a very expensive gift engraved. Once I get approval from my lawyer I will post the details of the horrible experience I had. :-(

When visiting the Things Remembered at Westfield shopping Mall of Vancouver, WA on December 22nd AFTER calling the day before to get a price quote which was $16.00. I had called and asked if I were to bring in 4 glasses (not purchased from their store) how much it would cost me to engrave the same 1 name on all four glasses, employee replied with $16.00. As I was satisfied with that amount, I then proceeded to shop for the glasses. I found four great glasses that were of great quality and were sold in singles. I purchased four and headed to Things Remembered. When I got there, a young gentleman (very unknowledgeable, but nice was trying to help me. He went to the store manager, I believe her name was Jacqueline and asked how much I was quoted for the glasses. She proceeded to tell him that it was $16 for the first glass, and an additional $9 per glass thereafter. As I confronted her to ask why the difference in price she said because the glasses were not contained in the same box. I told her that she did not specify that they need to be over the phone. She recognized that she hadn't but stuck to the higher pricing. I asked because of the non clarity, could she please make an exception? She said, no because she would lose her job. This infuriated me! As I had already purchased items to go with this gift and I was on a limited amount of time, I left the store, went down to Macy's purchased four glasses contained in the same box, then proceeded back to Things Remembered. My thought was I would rather spend more money on glasses then more money on engraving, due to the point of getting a price quote, and poor customer service. Once I returned to the store, new glasses in hand, the young gentleman again tried to assist me. When showing me the different fonts etc. Apparently the one I choose was over the price quote. So then a different selection was made, but then he shared that I could upgrade my font for just $3 more. So I said OK to that $19 over $16 wasn't bad. But then when I approached the manager again, she informed me it was an additional $3 for each glass. Now even more irritated for the 3-4 misunderstanding in price, my face I am sure 5X red, I looked at her and asked WHAT FONT CAN I GET ON ALL FOUR GLASSES FOR ONLY $16! Once that was settled I let her know that I was highly disappointed in her service, that I was sure she could make the exception of doing my original four glasses and excuse that they were not in a box, and that I did not believe she would get fired for exceeding in her customer service relations, and that I hoped she didn't get fired based on the complaint I was about to make to corporate! Needless to say, it s hard enough to Christmas shop and stay in good spirit to have it demolished by one bad customer service event!

This is the worst business I have ever dealt with in my life. I have been lied to many times about my order. I was told it would be at my house on Wednesday and I have still not received it. Everytime I spoke to somebody I was given the run around on when my gift would be ready. I am now told they dont know when my gift will arrive as they dont have a tracking number. All in all I am now out almost $150 and do not have a gift for my mom for christmas. VERY DISSASTFIED and I WILL NEVER USE THIS COMPANTY AGAIN.

Things Remembered is the ultimate disaster in Engraving services and I will never do business with them after this issue is resolved!! I bought a $200 Tiffany and Co. money clip for my companion for Christmas and it was supposed to be ready at 10:30am yesterday. When I arrived at 4:37pm, it had not been touched which angered me because I would now be late for a very important appointment. An associate rushed the job and engraved my companion's initials on the front of the money clip - I lost it!!!!!! The instructions and a drawing of the location of the engraving was done the night before when I pre-paid for the service and I guess he didn't even look or think to ask me. They were supposed to have ordered a new one from Beverly Hills and had it overnight shipped but this morning to my dismay it has not been ordered and I am still in possession of a destroyed, horrific looking money clip with letters jumbled on the front. Their explanation - the associate was confused because the short end of the money clip is the front in Things Remembered. This is Tiffany & Company!!!!!!! I am calling Corporate and taking this to the news station if I have to. Pissed, Livid, Outraged doesn't begin to describe what I'm feeling!!!!!!!!!

I went to Things Remembered at Arrowhead Mall in Glendale AZ to get a medic alert braclet. I spent over an hour in the store going over what needed to be put on the front of the bracelet including the font and whan needed to go o the back of the bracelet. I was informed that it would take about an hour. I went about my shopping and came back in two hours and the bracelet was not done. I informed the clerk that i would just come back in the morning. When I arrived they gave me the bracelet that was not a medic alert bracelet. They informed me they would fix it and it would take 20 mins, I came back in an hour and once again the bracelet was wrong it was a womens bracelet not a mans bracelet, keep in mind the 1st bracelet was a mans ID bracelet and this one was a womens medic alert bracelet, they then said that they would fix it. I came back 4 hours later and was given the mens medic alert bracelet but you could only read half of the name on the bracelet and when i told the clerk this was not acceptable she said "YOU CAN KIND OF SEE IT" I did not know what to say so a manager came over and assured me they would fix it. Once again I came back 2 hours later and the name was spelled wrong. This time I lost it I could not believe this was happening. I informed the manager that this was unreal and how could this be happening. She told me she would do the bracelet herself. I came back that night to pick it up and all of the spelling was correct HOWEVER the font was incorrect. When I informed her of this she said I am not sure how this keeps happening and as she unfolded the order there in BIG BOLD Letters was the word FUTURA as the font and she used Times Roman. And she said I dont know how it keeps happening and I said I do if you cant get it correct as the manager why would I expect the other 4 employees to get it correct? I was so frustrated. As I was standing there a man was picking up his engraved plate for a photo album and was trying to figure out how to put it in and after five minutes of trying to get it in an employee offered to assist and could not get it in either and I leaned over and said to the guy it is upside down they engraved it upside down and could not figure out how to put it in. As I left the store I said to the guy, I've been trying to get my order correct for four days and it still is not correct.

I just visited the things remembered store in the Bay Shore Mall Store # (305) and had the absolute worst experience. We had spent a lot of money this past week in that location on all personalized gifts. We went back to pick up a snow globe that we had previously ordered and the manager on duty told us they lost the globe, so we then had to wait for them to re-engrave a new one. I purchased a business card holder and the employee that sold it to me told me that I could use the 5.00 off coupon if I singed up for the rewards club so of course I said yes. When I got to the register to be rang up by employee # 1292 he told me "oh you can not use the coupon on this purchase its for future purchases". I told him well I was just informed that it could be used so get the manager because I wanted to use it. The manager comes over listens to the situation and then says no you can not use it on this purchase. So I proceeded to tell him that his sales associate told me I was able to use the coupon. He then walked out from behind the counter and went over to the employee and spoke to her on the sales floor that was packed with customers. He came back to the register and says "HERE"S YOUR $5.00" adjust my receipt and walks away. As the employee is finish ringing me up the manager decides to go talk to another employee about my situation and I could clearly hear him. When I was leaving the store I then had to get nasty looks from the associate that sold me the card holder. I have been in retail my whole life and could honestly say that the manager that was on had the worst set of customer service skills any body could have. Also to reprimand an employee on the middle of the sales floor while she is assisting other customers is absolutely disgusting and unprofessional. I will be calling the corporate office first thing in the morning to tell them about the way this poorly trained manager is operating one of their stores.

I ordered an engraved office desktop nameplate for my son at the Hulen Mall store in Fort Worth, TX, and was convinced to have the engraving blackened to provide better contrast. I agreed and came back to pick it up a few days later. When they handed it to me, the engraving looked fine, but the letters had not been blackened. I point this out and one of the employees says he can do it in 5 minutes. I said fine and I would wait. He came back and said it was done and showed it to me. It was thoroughly disgusting in appearance. It was this ugly, blotchy looking black colored lettering that was not consistent and looked hideous. I told him it looked like crap and I was not accepting it and to do it over. I told him I would come back in 15 minutes. I left and came back later. He then showed it to me and while it was better, it was still not a nice black contrast that I was led to believe. It was still blotchy and inconsistent. I asked him if this was the darkest he could make the letters and he said yes. I told him it still did not look very good and he said it was the best he could make it. On top of this, he did not clean the name plate very well and the surrounding stainless was very dirty and smeary. I asked him to please clean the surface of the name plate, as I wanted to insure there were no scratches on it. He took it and cleaned it, but it was still dirty. I asked him to clean it one more time. He is now becoming very impatient and nervous. He cleans it one more time and it finally is presentable. He now tells me he will refund my cost to blacken the letters and to leave his store. I look at him a little perplexed and ask him in a calm voice why he is becoming upset. He says he is not upset and that I need to leave his store or he is going to call Mall Security, which he proceeds to do, for absolutely no reason. This is now beginning to tick me off as I did nothing to antagonize this young man but to hold him accountable for his product and workmaship, and ask a few pertinent questions. I am 62 years old and have been in the business world for 40 years. I spend $60 for a nice engraved nameplate only to have it ruined by a crappy black coloring process that cannot be reversed. Had I known it would be this bad, I would have never had it blackened. I ask this young man about his satisfaction guarantee and he says the only refund I have is the blackening fee which he says he will refund and to never return to his store again but to go to the store at another Mall. He proceeds to give me back about $10 in cash. As I feel my patience really becoming strained, I maintain my composure, take his small refund and leave the store with the nameplate. I will finish blackening the letters myself. The blackening process on the engraved letters on the stainless nameplate is not worth the money and is very inconsistent at best. The young man who assisted me ( I did not catch his name) was rude, arrogant, and threatened to have me removed from his store rather than providing the proper customer service and information. He will not have to worry about me coming to his store again, as I will never spend another dime with this company.

Westfield Mall Culver City, Los Angele, CA. All though helpful, the Staff is not knowledgable. In a matter of fifteen minutes I was quoted 3 different prices. The difference of 4 or 5 words being the standard charge of $18 OR $19 dollars and each additional word being $3. The first 2 flubs I could deal with and made no mention of, but then when 5 staff members had to be involved checking me out on a 7 word engraving the manager came up with yet another number, scratching out the final quote of $25 and writing in $28 without any attempt at informing me of the changes or explaining to me why. I explained that I wasn't comfortable with that number as it was not the number I was quoted and that their prices kept changing. The woman immediately gave me an attitude as i explained the situation and asked me in a smart tone "You want me to charge you per letter? I'll charge you per letter." At which point I asked for my item back and left the store. While there I witnessed a couple experiencing something similar. The manager's behavior was more than uncalled for. I hope to not have similar experiences in the future.

Went to Things Remembered Superstition Springs Mall, Mesa AZ. I needed a couple of gifts for our office xmas party, upon entering the store I noticed that they were having a great sale on bracelets, buy one get one free. The bracelet that I liked was $30.00 and was marked down to $19.99 clearly on a red sign. I asked a sale associate if ALL bracelets were buy one get one free, including the one marked down to $19.99, she said YES. I then along with a different associate took about 10-15 minutes to take my personal info, decided on font and what was to be engraved on 1 of the bracelets. After now being in the store about 30 minutes she tells me my total is $82.00. I told her that couldn't be right and she explained that the register was not giving the disoounted price that was on the sign. I then asked to speak to the manager and was told that she would not be in until tomorrow but that another associate was on the phone with her and could relay the info. Manager on other end of phone, per associate says there's a mistake. I know walk a 3rd associate to sign wich clearly says 19.99. She the tells me the sale ended this afternoon before I got there. Really smack dab in the middle of the day price changed and no one took down the sign. So I asked had I come in the A.m. would things had been different, she stated NO the sale ended in the A.M. but were informed it ended in the afternoon. Wow! story changed yet again. I then asked for manager's name and card. Have an e-mail to corporate, see what happens. Oh and did I mention the second girl who helped me grunted and sighed when I asked to speak to the manager.

About 6:30 PM on Dec 7th I went into Things Remembered in Arrorhead Mall, Glendale, Arizona, to order an engraved nameplate. I wanted the name "Sophia" engraved on the nameplate, and both pronounced it to them and wrote it on the order form. They looked at it and asked no questions. They told me it would take an hour. I looked around and saw no one else in the store and asked if I could get it sooner as I was in a hurry. They said "No", it would be an hour. I paid them $17.00+ and went out to the mall to wait. I came back an hour later and the name plate was ready but they had misspelled "Sophia" as "Sophie". They pulled out the order form and the last letter looked like an "a" to me but she drew over the top of it and said it looked like an "e". They first told me they would make me a new one and it would only take five minutes. I said fine and started to wait. A few minutes later they called me over and said that since she had to write over my "a" I would have to pay $9.00 for a new blank. I felt this was ridiculous but rather than get in an argument with them I left, leaving them their misspelled plate. In addition to feeling ripped off I wonder why I had to wait an hour for the first item yet they said they would have no trouble making the second one in five minutes. Does this store have any management? Does anyone pay any attention to what these people do. Thank You, Willard J. French

I recently went into Things Remembered for the first time. I had been looking at nice flasks for my husband for a while and came across some nice ones at this store. As soon as I picked it up a sales consultant was by my side. I told her I was interested in the flasks and I wanted to know the price because these werent marked. She pulled a drawer open and a new flask out of the box to retrieve the price. After explaining it was $25 I said I will take it. She wrapped up the flask and returened it to the box. To my surprise she was returning the new flask to the drawer and started to hand me the floor display. I asked her if I could have the new one in the box, immediately she said,"well aren't you having it engraved?!" yes, but I would like the new one please. So she grabs it says here you go they will finish you up front. I go to the register where I am told I should have the more expensive graving bc only it works best with rominumerals. Ok you know better than I so I took her suggestion. I was told at the purchase it would be an hour and once at check out it was an hour to two, but would I like to join the membership for just $5. I said I wasn't enterested as soon as those words came out of my mouth she spit out my total of $38 and was emediatly on the phone. I asked her a question about pick up and was ignored.she tossed my reciept and another sales person looked over me to the next client in line and said ...next. I work in customer service and if I ever treated one of my guests with this lack of respect my business would be closed down. I called corporate and was told I will be receiving a voucher for future purchases, but apart from picking up my order I don't know that I will ever make a purchase here again. I have never felt so bad about purchasing something and what's even more dissapointing is that is the memory I will have when my husband opens his flask for Christmas!

On 11/29/11 around 5:15, I walked into the Things Remembered store at the Carolina Place Mall in Charlotte, NC. There were no customers in the store and the two associates were standing behind the desk at both cash registers. One associate smiled and the other one asked if I was looking for anything in particular when I mentioned a lipstick case. She told me to look on the table and never approached me or moved from behind the counter. When I had decided on the lipstick case and asked if it could be engraved she said that it would be $6.00 for engraving and had me to fill out a form. After filling out the form I asked if the item would be ready to carry out with me and she said it will be an hour and a half wait that she would be working by herself and I replied just for a Happy Birthday message to be engraved on it and she said," Look at all the gifts we have behind the counter to do." I told her that I didn't have an hour and a half to wait and I walked out of the store. Coming from a retail background, I was really surprised at what poor customer service this store has to offer.

On Oct/12/2011 I went to purchase a wedding gift for my sister in-law Dlb ring set of flutes and serving set, about 30 min latter my sister-inlaw went to purchase the matching guest book and pen stand ; We wanted to do the script lettering , but the associate insisted that font 9 would be the best, at this time i asked to see a sample of the different types of writtings ,she kept insisting that what she was was telling us would be the best choice. so we went with that, thats when i realize i had spelled the grooms name with a B instead of a V , his name is ALVARO,not ALBARO ...so the asssoiciate fixed the missedspelled name on the order form,she even used a red pen, when my sister in law recieved her guest book and pen a few days latter she was not pleased at all with the type of letters suguested by your associate, but she knew there was not much time let to reorder, and i stopped today to check on my order that was to be picked up tomorrow, Nov 1 , I was very dissapointed, the name had not only been misspelled it had been buchered, instead of spelling Alvaro it was spelled Aiyaro....when i asked the girl there about it she rolled her eyes and said i needed to come back whenever the manager was there, i did also tell her that i need this product for Nov, 5 and she said " well u just have to say that to my manager because i have no idea if they will even re-do your order"....i was in tears just to think that my sister in law would go without the set she had wanted so bad..so i left, as soon as i turned around i saw your assoiciate picked up the phone ,She was calling the manager,I was listening how she was talking to the manager on the phone about my order, i walked over and asked her to let me speak to her , but just ignored me, when she hung up she said that her manager had said for me to come talk to her on wed, Thats 2 days away, The wedding is in 10 days ...This has been a big inconvinience not only for me, But also for the soon to be married couple ...I espect to have my merchandise in on time and feedback ...