Southwest Airlines Corporate Office & Headquarters

I missed my flight out of Detroit. Your staff got me to Baltimore in the hope I could get wait listed there for a flight to Denver. I missed getting on 4 different flights that day. At the end of the day I went back to the service counter. a young man named Allen Foster took the time to get me on 2 flights the next day back to Denver, all confirmed. I had a really bad day and that young man made a big difference. I commend him, hope you will too,

Wrote a blog of complaint about SW Airllines lack of customer service and poor business policies. I am happy that the supervisor, Tony, called and arranged for a change in my flight at no cost. THIS IS THE WAY To RUN AN AIRLINE!! THANK YOU SW/AIRTRAN

That is really weird about asking him to get off because he threw-up; I fly once the morning after my 10 year class reunion and I had to use the barf bag, but no one asked me to get off...that is ridulous.

Just posted a complaint, however, after contacting the Corporate Office they did help resolve the issue

We board the plane and after it took off my son wasn’t feeling good he asked the flight attendant for a bag and she brought him a white small garbage bag. This was his second time flying going to Nashville on Sunday was his first flight, so he was nervous. He never even threw up in the bag, instead he switch seats with me because I had the seat right near the bathroom, he went in the bathroom and threw up. When we landed to pick up other passengers some women a southwest employee came on the plane and told my son he had to get off because he threw up I didn’t realize what was going on until I seen him exit the plane ,being a concerned mother I followed him. They told me it wasn't my concern to go sit back down. I was not going to let him go without anyone with him my husband and daughter was on the plane also. So I also left the plane. My son told them numerous times that he was ok. They told him that he had to be checked out before he could fly again. They told me that I had to get back on the plane because there was no room on the next flight for both of us .I felt like a awful mother to leave my son by himself .God forbid what if something was to happen while I was on the way home or something happen to him and I wasn’t there. When I got on the plane and left him I cried we only had a hour and ten min flight home what was the big deal .They let him on the next flight which was a hour later and he was never checked out by no one like we were told he would be. How did they know if he was ok? They didn’t care. They made me feel awful. They made are family wait around the airport for his flight to come in. I asked at the desk what flight he was going to be on and she asked me if he had a phone to text him (his battery was dead so I had no clue what was going on. and she was no help after we picked up our baggage I called southwest and they were no help either. thanks to southwest you made a wonderful family vacation turn into a nightmare. what are the barf bags on the planes for? Many people on our flight could not believe that they would not let him on the plane. It was a terrible experience and I hope no one would have to go thru what my family had to go thru. I called the corperate office all I want is a sorry but no response yet. I will never fly with them again they can keep there vouchers and put them you know where.

I flew southwest with my husband, sister, brother- in-law.we got to Newark someone came up and wheeled My husband away without his family my husband has S he Also has memory loss the person didn't ask if He was traveling alone the person at baggage was quite rude to all of us she call the port police on me his wife we left without My husband bags because she took it off the carrousel he was not able to take to take it off we were chg&48.00 for delivery one person can cause u to have a bad trip I

I'm just so disappointed in sea actually extremely disappointed with how I was talked to and treated

Last week I flew out of Tampa to Arizona. My flight was very enjoyable, in large part to the flight attendant named Scott. He was extremely pleasant and attentive. Thanks for one of the best flight experiences in a long time. Debbie Greene Sarasota,Florida

I booked a flight and hotel thru Southwest airlines for my son's boot camp graduation. After booking the hotel I confirmed a price and upon arrival to the hotel the price increased by $20.00 and when I questioned this at Best Western they told me that I booked thru Orbitz and my confirmation information was printed with the Southwest Airline logo. After much time and research I found out that Southwest brings you thru another portal on the web site to Orbitz. I was never made aware of this nor did I authorize this to occur. My credit card information was released without my permission to a third party and the increase hotel cost was the commission for Orbitz. I believe that this was illegal if I was not made aware of the activity happening to my charge card.

1. WHAT is up with you computer system? I am a business select and an A-list preferred customer. Using my desktop computer from my office (where I have a full time IT staff maintaining our equipment)every mouse click takes forever to illicit a response from your system. NO, it is not my computer or IP provider, I have had my inhouse professional check that and yours is the ONLY site this occurs on. Upgrade as this is the worst system I encounter and I use all sorts of airlines/hotel/car rental systems. UPGRADE AS NECESSARY! 2. Others have commented here and I have sent you other emails (that were never responded to) that you are systematically STEALING our money with your fraudulent "Travel Funds" system. You have made it nearly impossible to find your travel funds without a separate accounting system of your own to track the confirmation numbers of the flights not used. Come on! You can track all of my flights, my RR points and probably how many drinks I have but you have DECIDED NOT TO TRACK MY TRAVEL FUNDS just to make it harder for me in the hopes that I will let them EXPIRE. Now please explain to me WHY MY FREE POINTS NEVER EXPIRE BUT MY CASH (TRAVEL FUNDS) DOES??? You used to have an "advanced search" function on your website and YOU REMOVED IT! I am seriously considering organizing a class action against SWA on this. RECONSIDER THIS RECKLESS, FRAUDULENT BEHAVIOR! There is NO WAY to CONTACT the CORPORATE OFFICE. All of your phone numbers default in to a general customer service system lumping together current day flight problem with the more systematic overall problems like the ones I have described here. Stop hiding behind your phone system and take calls AT CORPORATE for these important topics. Even Steve Jobs took some calls/texts himself. Stop Hiding!

I live in Memphis and would like to know when southwest is going to fly here. Dealing with Delta is becoming a pain!!!! I think 50% of Delta's passengers would change .

This is my only big complaint about SW and Its very upsetting/ makes NO Sense! If you have multiple cancelled tickets (that have not expired & have available funds), there are "hidden" restrictions on using them. Apparently their "system" doesn't allow for you to use the funds based on expiration date; it overrides with the expired ticket having the highest dollar amount. The System SW?? So if you are buying a new ticket for $250 and you have a cancelled ticket worth $100 that expires in a month and another cancelled ticket worth $170 that expires in 8 months, their system takes the $170 first (automatically) cause it is higher. So you lose the $100. I've asked several people at SW and am told "it's just the way our systems work." Right!!! We booked 4 tickets from CA to CO for a wedding in March 2011 but had to cancel a month later because the groom-to-be was suddenly sent to Iraq for a year. We've never been able to use the tickets and I've been told wait until after they expire then call and they will extend them 6 months (less $50). So I called and the situation is different; it's extend 6 months (less $75 each) and send me a voucher (in 10+ days). The special that's going on now ends in 7 days!!

MICHAEL IS THE BEST. FANTASTIC!!!!!!!!!!

A few years ago SouthWest broke my suitcase. When I picked it up from the turn table it would not stand, The foot/Ledge was broken in half. I was also responsible for my co-workers luggage, as she is disabled and in a WheelChair. I hurt my back trying to pull her suitcase, Two carry on bags, and wrestle with my broke luggage. After lots of arguing, SouthWest finally sent me $25.00 for repairs. I found someone who could fix it for $25.00. But ended up throwing it away, as it never stood without tipping over after that. I bought a new suitcase, and in March 2012 I had to fly SouthWest again, Work related, and they broke my luggage again. We could see the baggage department literally throwing suitcases, and wheelchairs among other things. Now SouthWest refuses to pay for repair's or replace suitcase. However they said they would send me not one but 2 vouchers $100.00 each, which I never got. I dont want there vouchers anyway. Hopefully will never have to fly with SouthWest again. But I would like another suitcase. SouthWest sucks, avoid at all cost. They still do not train there baggage people how to respect the customers property. They dont care. We leave our property in there hands, as we have no choice. If we cant carry it on, we have to leave it in there hands, And they distroy our propterty.

Worst airline web site I've yet used. NOTHING works: reservations; contact email. Either it is a glitch or...get Herb back, please! K PS Went to a different airline; no choice!

This is not about the Southwest Airline trips...this is about the Southwest Airlines credit card. I have used the credit card for over 10 years. My son's college trips, vacations, etc. I had a balance of $10,000.00 and finally paid it off! I was so happy, and paid the yearly credit card fee to keep the account open. Then Chase Bank came into the picture. AFter 10 years of good credit, they said I owed $50.00 by 4/9/12. Since I hadn't used the card since I paid it off, they closed the account without warning! I will not apply for another Southwest card and hope that anyone reading this doesn't. They love you when owe alot, but when you pay the account off, they literally cut you off. Sorry Southwest, I really liked your flights. But will never fly your airplanes again. You should find a better bank to back up your Customer Service. They are terrible! I am now at a credit union!!

I flew SOUTHWORST Airlines and they are the most anti-customer service compny I have ever had the displeasure to deal with. I have an issue and have called Gary Kelly Chairman of the Board 5 times in three days and he has never returned a call. Because of his lack of customer awareness he sends a message to all the people at SOUTHWORST " WE DON'T CARE ". DON'T GIVE YOUR HARD EARNED CASH TO A COMPANY THAT HAS A MOTO " WE DON'T CARE "

I have been a loyal SWA customer for years, but for the last 3 years there is an issue almost every flight. With your squirly pricing that goes up and down on a daily basis, I ended up with $176 in travel funds from last year. I want to use them now for a flight in May, but they expire in April (not a year from my flight, but from the date I booked the flight, yet they have to be used for a flight before that date). Your customer service will give a courtesy 6 month extension, which is great, but only after they expire in April, which does me no good whatsoever. Your customer service rep said there is no one above him that I can talk to, and even if there was they would not help me. What kind of crap is that?? Evidently I was speaking to the CEO since there is no one above him to talk to. Other issues- my last flight, the person sitting next to me had so many carryons stacked up at her feet that she couldn't put her feet on the floor, which is against FAA regs. The attendant looked at it and kept walking. Flight before that was a connecting flight with passengers already on board when we got on. Passengers were stretched out asleep on several rows and the attendent would not ask them to sit up so boarding passengers could sit in the row. When I asked about it they told me I could wake them up if I wanted to. Another flight- I paid for the 4 members of my family to have the earlybird checkin. The family ahead of me had one earlybird checkin in the A section, but the other members of their family had B and C passes, yet they were all going to board in front of me. And the guy checking passes never questioned it. So I paid the early bird fee for nothing. Not feeling any luv right now for SWA.

I recently just began to flew with Southwest Airlines the last week in Septemer. I have flown from Sept-Dec in the last couple of months 22 one way flights and since the year began 3 flights. When I signed up for the Rapid Rewards account I was never informed of the extract details for obtaining tier status and the company accidentally had more then 1 Rapid Rewards accounts for me set up under my name that I didn't find out til the beginning of this year. It would seem that because I am still flying with southwest twice a week, they screwed up my accounts and that I was so close to obtaining status they would work with me with obtaining status. But instead most of the staff I talked with was unhelpful and unconcerned about my loyalty to the company.

In purchasing Air Tram you have a lot of work to do to reflect the SW culture. On a trip to Milwaukee this past week I had a connection in Atlanta on my return trip. The first leg arrived at 4:40 pm. on flight 893 and the second leg flight was to depart at 5:02 pm. Assuming it would only be a few gates away was totally wrong. I had to run from D 19/ to C 13. I am 71 and have a handicap. When I arrived at the gate the mean & rude attendant said the plane door was closed. Another man aboard the first was going down the gang plank, so I opened the door and was able to get aboard. This is not acceptable scheduling!!! I was charged a $6.00 seat charge even though I never asked for a upgrade! And when I check my bag at $ 20.00 each way I find that others bring the same size aboard and squeeze it into the bin --thus making it possible for only 2 suitcases to fill one bin! This is the most poorly run company--and I only booked them thinking it was the SW culture! Please change them! This is not acceptable.