Sears Corporate Office & Headquarters

2 hours on the phone and still no answers...I tried to contact Mr. Louis D'Ambrosio, but was told he does not speak to the public...So much for Sears and this CEO, another once company folding because of repeated poor service. If I had stocks in Sears I would cash them out and run.

I ordered a Bakers Rack online 4/8/12 to be delivered to the Sears at the Mall therefore avoiding additional delivery costs. I received an email stating my order was being processed and I will receive an email when it arrives at the store. I checked my emails everyday and reviewed the purchase order and after 1 week still stated my order is being processed. I contacted online Sears Chat and they are the WORST! The girl told me, oh I see its being processed - well, I could have told her that! I asked if she could research to find out where my item is and pointed out Sears already charged my card which was accruing finance charges without me having the item! She said to me, "I'm sorry but but to place the order we need to charge your card". Ok, unacceptable answer I told her- again I asked her to research where it is and like a robot she told me , "its processing and you will receive an email when it arrives at the store, is there anything else I can help you with?" I just disconnected the chat- 4 days later I still didnt receive anything from Sears(although they had my money)I went to the chat again on Friday the 20th. The agent apologized and told me this is not acceptable and he will escalate-however, it showed processing but then it showed the item was being shipped He escalated and told me I will have an answer in another 5-10 business days! Now we are going on 3 weeks.I sent an email to the Customer Service area and voiced my feelings about this entire process! So Wednesday 4/25 I checked my email and I get one from Sears telling me my item was shipped and signed for on 4/13/12!~!! Are you frigging kidding me???Who signed for it and where was it? I certainly didnt have it!! I called AGAIN and now I am livid- The young girl Shakira helped me out.. she was very concerned and went above and beyond to assist. She found out that the item was sent to the Sears at the Mall not in my name but just to SEARS and nobody contacted me- they were going to send it back today! She had them hold the item so I could pick it up..when I went to pick it up 4/26/12 they couldnt find the item nor my name - finally they found it and it was sent to SEARS without any of my information on it!! I have been a customer of Sears for ages and I cant stand the customer service except for Shakira she belongs with a company that actually cares for their customers- no wonder SEARS is sinking so fast!! I am finished with Sears- will payoff the card and cut it up - I will NEVER buy anything else from them- their customer service needs retraining and coaching on how to handle client complaints- UGH!!!Why cant they charge you for the item when it ships- are they going to refund the finance charges??? NOOOO they told me they wont

When I found this site, I could not help but to take the time to vent my frustrations with and about SEARS. What the hell is going on with the company? My first clue something was wrong was paying thousands of dollars for new siding which blew off in the first week! Then SEARS wanted to charge me for the repair. I turned it over to my lawyer to handle. SEARS repaired it although with a different shade of siding...go figure. I took my leaf blower to be serviced. It came back "broke"! The latest episode...on April 9, 2012, I took a one year old lawn mower I BOUGHT at SEARS for general tune up. It's April 27th and I can't get anyone to tell me where the hell my lawn mower is. To the Executive Board: YOUR failure in management is why this is all happening. As a Sears customer for some 45 years, I've never experienced such disgraceful service! Your company is failing...wake up! It's probably no wonder why Home Depot, Lowes, Ace Hardware to name a few is getting busier and profitable. SEARS has let their own customers DOWN! By the way, if I was a stockholder, I would have two words for you all on the top floor of your Headquarters..."YOU'RE FIRED"! I have to go find my lawn mower now since SEARS can't seem to. I am truly fed up with SEARS. I DARE any board member to meet or call me. I truly would want you to see the crap job siding on the house and ALL the SEARS products in my home that I have. To treat ME like a simple credit card number is CRAP!

I am a third generation Sears customer and judging from my last experience, I will be the last. At this point I will inform my children, family, friends, business associates and anyone else to not shop at Sears. On April 23, 2012 I brought my SUV in for four new tires and an alignment. I specified 265 70R 17 sized Michelin LTX tires to the service technician. My vehicle was the only one the the shop on this late Monday evening. After more than a two hour wait and 10 minutes after closing time my vehicle was ready for pick-up. However, after inspection I discovered that the wrong sized tires 265 65R 17 had been installed with no alignment performed. The service tech apologized and asked if I could leave my vehilce overnight at the shop so the correction could be made the next day. The mechanic left for the evening. I told the tech no that I had a commitment that nigth and had to be at work early the next day for a meeting and this is a major inconveniance. The tech called the manager who stated that I be allowed to leave in my own vehicle but, not to drive more than twenty miles so that the wrong sized tires could be cleaned and restocked. A discount of $20 dollars on the alignment was offered. The tech promised to drive me to work before 9am. The brought my vehicle in the next morning at 8:15am. The tech didn't arrive until 9:20am. I finally got to work at 9:45am, missing an important meeting. I was called at 3:30pm to pick-up my vehicle at 4pm only to be informed that an alignment couldn't be performed because of a problem with my front suspension. I took my truck to my mechanic who informed me that no problem was discovered with my front suspension. No further discount was offered. I lost precious time for personal and business. I could have gotten these same tires cheaper at Sam's club and been given better service. DO NOT SHOP AT SEARS AUTO DUE TO POOR SERVICE.

HIGHLY ILLEGAL, Absolute thievery, Upon resigning from my job after 11 years of service for Sears and taking threating crap from them for the last 5 years. They decide that the (my) Pension they hold under my name is their's. They sent me forms with 3 options of basically cashing out for a very low pay out, or leaving the money in their stock option. I had to dig deep into the forms to find the direct rollover portion of it. Sent all the required info in and haven't heard from them since. WHERES THE MONEY. Of course they don't want to release any funds out of their "sinking ship" hands. This is why I would say "DO NOT INVEST ANY MONEY INTO THEIR STOCK OPTIONS". You will never see it again....FYI I will be seeking legal counsel. This is not right. Learn somthing from Buffet.

I worked for Sears at the Call Center in Iowa. I have been a corp trainer and have manager for a few companies. I have never seen such a mess in my life. This company harass it employees and thinks this is how you manage. I can see why this company will be gone by the end of this year. A person get written up on any charge. If I had the money I would hire an attoney to file an harassment suit because of age.

My African American older parents have been loyal customers of Sears since we were children. They have faithfully purchased your no-good insurance policies for replacement of appliances. You (Sears) have refused to replace their refrigerator and stove. This stove caught fire in the clock Mon 4-23-12. You rather spend $1,264.32 in replacement parts than provide a new stove. Where is the logic. I will be contacting the attorney general. This shows how well you treat African Americans and customers in general. You take their money and offer POOR services. The policies will be cancelled.

They have the worst customer service ever! and delivery department i ever seen! purchase four item from Dulles town circle VA . sales Representative Anil Malhotra, HE did forgot to order the fourth item, and when i called he did totally denied , and he said it was no forth item!!not helpful at all , delivery day come and now they don't have the dishwasher to delivery!! stove come with a 16inch damage on the side and refrigerator dent on door !calling customer service for replace the refrigerator after transfer three time and be on phone for 55 minute they do not want to replace !!!!!!!!!Batasha AND her supervisor Anthony refuse to do it anyway after calling corporate office and be on phone for another 40 minute they will do it but five day will take for delivery ! so basically i had to take 3 days off from work so that sears will delivery the stuff supposed to be deliver in one day , worst customer service ever !!!!!! never shop again

Sears owes my company for services rendered. They continually give me a credit card that is denied. Sears do not pay their bills.

Dear T. Dangerfield, My name is Stephanie L. and I am with the Sears Social Media Escalations team. We have just come across your post and it has raised concern. Please accept our deepest apologies for the frustrations surrounding the missed delivery of your stacking kit, we understand your time is valuable and this caused a halt with the installation of your washer and dryer. Our delivery team does have a schedule they do have to adhere to, in order for them to complete any installations all parts do have to be available at the site, unfortunately the driver did have to go forward with his delivery schedule. We are especially sorry for the poor customer service you received from our agents. We expect our agents to build customer trust and relationships, and it does not seem this happened. At your convenience please contact our office via email at smsupport@searshc.com and a “dedicated” case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer/dryer, and stacking kit was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name T. Dangerfield you used to post on this site, for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

stoped by the sears parts on sunrise in my part of the country at 3:05pm on a sat and they are closed.What kind of dumbass closes on a sat at 3???? and then today I call their phone and get sent to a answer center and when i request a manager 30 mins. go by before i hang up and try again.the next time took 15 mins.then i have to listen to some other tounge spoken before i can speak to a human being..sears used to be a good place to shop and they used to be all about customer service but not now..i will tell everyone i know to never shop at sears again..they are getting almost as bad as wally world.

Dear Pamela Clark, We are sorry to hear you are still having issues with your vacuum cleaner. My name is Stephanie L. and I am with the Sears Social Media Escalations team. We understand your concerns and would like the opportunity to speak with you. At your convenience please contact our office via email at smsupport@searshc.com and a “dedicated” case manager will contact you directly. In the email, please provide a contact phone number and the phone number the vacuum was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Pamela Clark, you used to post on this site, for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

Dear Jeana Hill, My name is Stephanie L. and I am with the Sears Social Media Escalations team. I want to first apologize for the negative experience you have had thus far. We understand how overwhelming it can be without a vacuum, which is a much needed item in the home. It’s perfectly clear that you're very upset about what's happened and we do not like to see our customers inconvenienced. We’d like to speak with you. At your convenience please contact our office via email at smsupport@searshc.com and a “dedicated” case manager will contact you directly. In the email, please provide a contact phone number and the phone number the vacuum was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Jeana Hill, you used to post on this site, for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

Dear SSKS, My name is Stephanie L. and I am with the Sears Social Media Escalations team. We have read your post and would like to apologize for the frustrations you have been through when using your Protection Agreement. There seems to be some confusion concerning the policies pertaining to your Protection Agreement, we would like to speak with you. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number protection agreement was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name SSKS you used to post on this site, for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

Dear Alyssa Portrey, My name is Stephanie L. and I am with the Sears Social Media Escalations team and we would like to speak to you concerning your experience. We are very sorry for the troubles you have encountered with the whereabouts of your check you wrote towards the renewal of your warranty. We are especially sorry for the confusions and poor customer service you received concerning the repair appointment you did not set up. We do appreciate your patronage and we would like the opportunity to turn this into a positive experience. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Alyssa Portrey you used to post on this site, for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

Dear Ann, My name is Stephanie L. and I am with the Sears Social Media Escalations team, we have just come across your post and wanted to reach out. We are very sorry to hear your repair appointments were not followed through. We understand your time is valuable, and delay in repair and continued rescheduling can be frustrating. We would like the opportunity to speak with you, we can help. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Ann you used to post on this site, for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

Dear Ninfa, My name is Stephanie L. and I am with the Sears Social Media Escalations team. We are very sorry to hear that you have been without your dishwasher for such a long time. We understand your concern, this is much needed appliance. We are certain our technicians have done what they could with your dishwasher repairs; however we would like to contact you and look further into this. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Ninfa you used to post on this site, for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator

I have been without a dishwasher for 8 weeks,apparently the technicians are not qualified to repair, or could care less,there have been 5 technicians & have installed different parts & still my dishwasher does not work,have tried to notify a Manager, but there is never one available,they have spent at least $1200.00 to repair a $600.00 washer & still no dishwasher,this past friday they were to show up between 1 & 5pm @ 4pm Sears called to notify they were not coming until next friday so I missed another day of work for a total of 6 missed days of work,but Sears could care less,we are cancelling our maintenance contract & look elsewhere!

I have had nothing but horrible experience with Sears. We bought a dryer from Sears about a year ago. It came with a 1-year warranty. I got a letter at the beginning of this year asking me to renew the warranty. I worte a check in February for the amount requested ($37.09) and I called a little over a week ago to confirm. They have not yet cashed my check. I was told that they never received it. I asked if we had the warranty and we do not. I asked how to fix that and I was told I would need to pay $108 to renew the warranty since it is passed the allotted time of the letter that was sent to me. I told the customer service rep that I will not pay triple the amount when I already wrote and sent a check. Then I got hung up on. I called back several times explaining my long detailed story and I kept getting transferred. I got transferred about 10 times. Then, I finally got a rep that I asked to write in my account that if they receive the check I sent to mail it back to me so I would not get charged twice. I would send a new check when I received the new invoice for the $37.09 that I was originally quoted. He said the amount was now $38.21. I said okay, send me an invoice. I got his employee number. I thought all was done. I came home from my day off yesterday and there was a message on my voicemail that said that a technician is scheduled to come out the next day at 8am. I never asked for a technician. I called them as soon as I got the message and she looked up my account and said the systems were upgrading and I would have to call back the next day after 8am which is when the technicians would be there. I said "NO! That would defeat the purpose!" She said she would cancel it for a fee since I did not have the warranty. I told her I am writing a letter to the Corporate Office. I asked for her employee number and I told her to cancel with no charge. Sears has complete idiots working for them and there is no such thing as sears customer service. It is customer no service from what I have experisnced. I am never ever buying so much as a 25cent keychain from that awful place!

I am a NYC customer, and I will say the company is really s**ks. NEVER EVER purchase the Purchase Agreement anymore. It sounds great, when I try to used it, it cannot used anywhere. First of all, you can NOT buy online; Second, the store employees lack of training, and only want to sale. In their policy said that they will match the price with competitor. When I am found a local store has the same model for cheaper, and I asked to have price match along with my PA cert, the person said I cannot use it. the PA cert is a store credit, I have been told that I can used in any sears. the support said that sears will cover shipping, installation and dispenses, but the employee kept telling me that it is NOT cover under the contract. It is really frustrate. It means I cannot purchase online and the store wont allow me to use PA cert, and the cert can ONLY buy the washer. It means I have less than 25% of chance to use PA credit. BUT, the credit is my money. It is pretty much equivalent to cash. With all the restriction, I can NO LONGER be sure if I can ever use the PA credit any more. I consider it is Freud. Incorrectly direct your customers without telling the details. The worst case, I didnt received any policies and not given any web pages that I should read in details. That is cheating.