Sally Beauty Holdings, Inc Corporate Office & Headquarters

I was in your store in Fort Dodge, Iowa and heard the Manager belittling an employee I found this so distastful that I will never go there again.

'Ve been in Fortworth for a decade. Never seen. A black woman, nor Asian, nor any other race, besides white, Hispanic. Wow, Sallys' need to close, y'all still shop there. Stop it. If u stop spending all that cash there, they a slow down and understand customers. They only respect white woman. Sallys was my favorite store as a child, now I understand respecting customers always wins. Peace

Stop complaining on this and other pages related to Sallys marketing. Hit Sallys where it hurt, stop buying from there store (Walmart sells some of the same products)and take your complaints to FaceBook & Tweeter...then watch how Sallys response.

I went to Sallys store in eddy stone, Pa To purchase. Qauntum shampoo and Conditioner , gallon size. Bogo , I encountered rude and arogant sales People who rushed me as i was trying To. Complete my purchase , i have difficulty Walking and am disabled and explained that To the sales people, just the lifting of the gallon Bottle caused me great pain as i was trying To they kept insisting i check out , even though I was trying to walk as they continue to badger Me as i was trying to get to the register,they gave Me no help with gallon bottles to carry them to the Counter , all and all by rushing me i discovered When i got home i had purchased 2. Gallon Bottles of conditioner. Not what i went in for I wanted. 1 gallon of shampoo 1 gallon of conditioner The clerk was no help at all, didnt. Pay attention that There 2 gallons of conditioner which i didnt want. Customer service was the worse ive ever experienef in All the yrs ive been, A professional and a customer of Sallys. Donna addario Your emplyees need an inservice about disabled peope , And learning manners dealing with the public G

It's amazing how store 501 /235 are related to each other and you have an aunt teaching her niece training and running the store where she the aunt hired her then gets a store out of it and becomes manger!!!!! wow goes to show how much mangers pay attention to the HAND BOOK !!!!!!!!!! nice going shedran and pam !!!

Really, I give the Lakeland, Florida store zero stars but that was not an option. Judging from all the postings, Sally's Company needs to train their employees on how to handle customer refunds and train them on the customers' legal rights. Never again will I nor my daughter shop at any Sallys. We go in to make a shampoo purchase and the cashier (lacking style but that's beside the point) gets her register jammed, the receipt will not print. After banging on it, she decides to call the corporate office for help and no one answers. Finally, after fifteen minutes I ask for our $20 bill back, I decided not to wait nor make any purchase. She quickly (I mean VERY quickly) grabs it and puts it in the drawer and shuts it, knowing she will not be able to open it again. She literally hollers for her manager and she comes to ring up other customers and I ask why can't they just pull $20 out of the other register so I can be on my way. That would be too simple and accomodating to the customer. Instead, they hold me there while the manager goes through the process of entering every sale in the other register made thus far that morning so that she can find my two items. Does not make sense to me either but finally I get my $20.11 returned. Of course she hands me the most worn out $20 bill she can find in the register. Nevertheless, I get my refund and the manager has the nerve to call me back in to sign for the cash, after already waiting twenty-five minutes. Oh the cashier who did the initial transaction, she rudely responded to me when I told her I would call the cops if I did not get my money, by saying, "We're not detaining you, right there's the door, you can leave anytime!" like I was going to leave without my money. Smart-mouthing is a characteristic of immaturity. Does Sally's really want unethical and immoral cashiers handling customer disputes???? I would like to appeal to the Corporate Office to view the surveillance tape and view the cashier's actions when I asked that my money be returned. Incident happended between 12:00 p.m. and 1:00 p.m. Sunday 9/2/12.

I have thought about this "exploitation" of the snutedt mentioned above. My opinion, as of now, is that it would depend on the situation. I think that if the methodology and goal of the teacher as well as the snutedt were clearly stated and understood by the snutedts beforehand, if there were other avenues of learning English which were similar in accessibility, if children were not taught (the only possible exception I could think of is if the parents were directly involved and completely understood the teaching methodology and goals.) and absolutely no coercion or pressure were used (i.e."I'll teach you English if you stay for my religious study after wards. I'll teach you English if you go to my religious group. I'll allow you into the advanced course if you go to my religious group. Now that you've heard the message won't you please accept it now... etc.)These people are by no means stupid or gullible; we're not talking about brainwashing here; no one is being tricked into anything or pressured to accept any kind of position. These are rational intelligent adults who are perfectly capable of benefiting from the English instruction and judging the merits, or demerits, of a presentation of ideas that may be a part of the instruction. If everything is clear and above board, no coercion or pressure is used, and it is in an environment where other means of studying English are, more or less, equally accessible then I don't see this as crossing any kind of ethical line.

Is there a class action lawsuit yet? Jeez....I made purchase at Sally's. I stood in line and watched 2 caucasian women pay for their purchase with credit cards. No one asked them for ID. I went up to pay using my debit card and they asked me for ID. I'm african american. WTH!!! I have no problem showing my license but why ask me and not the other 2 women. Racial profiling maybe!

I purchased a hair dryer that I paid over $40.00 a couple of months ago. I went into Sally's today to just get an exchange and I was told that since I had no receipt that they would be unable to help me. When the purchased was made NONE of this was mentioned to me. Not even a service plan!! When I called their corporate offices at 940-898-7500 to explain my situation and to get some sort of resolution it fell on DEAF EARS!! Apparently this SALLY'S really does not care for any of it customers!!!! I explained to the IDIOT that I could have purchased one at Wal-Mart and returned it without any complaints!! AGAIN, she could of cared less. NEVER AGAIN WILL I PURCHASE OR RENEW MY CARD OR DO ANY SHOPPING AT SALLY'S AGAIN!! TAKE THIS AS A WARNING: SALLY'S DOES NOT CARE OF ANY OF THEIR CUSTOMERS!!! DO NOT SHOP AT SALLY'S!!

I have been trying to get a hold of a District Manager for a complaint in Wylie,Texas,Well today is Tuesday to no avail,They just don't care because even the Customer Service Reps are Rude,I asked to speak with their supervisor and she said i had to follow chain of command!That's fine,I called the number above,and they said someone would call back and still nothing,I just wont shop their store anymore,I don't have to,There is Ulta,and other's,This store is awful rude and people change all the time,Only time they are nice is grandopening,I called a store to get their corporate number and the girl thought it was funny i had a complaint,well now i know why,they get away with being rude!I hope they close and no one shop's there.with store's closing left and right you would think they would takecare of customer's..No loss to me......

I am referring to the store in Hamilton, Ontario, Canada. The Sally ladies there are beyond rude!!! You can't even ask for any help because all they do is bark at you! saying, "We don't know!! We're not professionals, we're not hairdressers!!" LITERALLY yelling at me. This type of behavior is NOT acceptable to customers. The people that work there are nothing but rude and disgusting. They NEED to be fired! I will NOT be shopping there again, until they get new managers, and I will make sure other people know about this too. So don't even think about going in there and asking for any type of help because this is the treatment you will get. Seriously? Is this how they deal with their customers? How are they still working there? **Does anyone know if there is a way I can remove these horrible people from the store, can you please! let me know? Reply back to me asap. My email is: JolaRuda@hotmail.com I am serious about this! These people have horrible attitudes towards their customers that is not acceptable and they need to be dealt with. They are being very disrespectful and this type of behavior is NOT ok. This needs to be dealt with, PLEASE email me and tell me, I need to do something about this. This is no joke. These people are rude to customers for no reason and it makes me sick.

I was a loyal customer to the Sallys in Powder Springs, GA. No more! I have seen how the district manager and other caucasion employees treat the only 2 minorities. They have actually stated they wanted to get the black manager out. Well I will be contacting the NAACP! This is not going to happen. How can we be so racists in a world today. I have also seen how they planned to get the new minority employee fired by trying to pin a transaction on her. When in fact the other girl who was her seniority gave her permission to do a return without a receipt when. They were just trying to get her in trouble. No longer will I buy my products from Sallys. I will go to the chinese shops!

Racest, Racest, Racest!!!!!!!!!!! Racest Racest, Racest!!! I was a loyal costomer with Sally's for 10 to 15 years, a card holder until today. You offer a product Kera Minerals, buy 3 items and get a free hand bag. Your store in Denver, Colo. 35th and Quebec, had only 2 of the 3 items in which I brought. I went to another Sally's on Parker Rd. Denver maybe Aurora Colo. (it sets on the border line) to get the conditoner (3rd product), told the sales clerk about my sititon also suggesting to her to call the Quebec store to verify my story, they would have remember me. Your manger Kelly refused to call the store with no regards to Costmer Service. Yes I'm a woman of color, sure that if I were white she would have call the Quebec store. I will post this on Facebook to boycott your stores....too many other places offer better service and treat ALL women the same!!!! You need to follow up on this!

I am done with Sallys.....im so sick and tired of going into one on the day a special starts and leaving empty handed because they are OUT of the product before the end of the first day....I went to sally's to get my hair one (compared to wen shampoo) with my FREE volumizing leave in spray on the day the special started....i was there in the early afternoon....the girl told me they were out of it already...i asked her when they get their orders in and she said on mondays and it is put out by tuesday....i said.."but today is tuesday...and you dont have any more in the back to put out?" and she replied "our corporate only sends us like 3 of them...they were gone this morning...so when i got home i called another location to see if they had it and same thing....nope. we only had like 3 to put out...we wont have any until next week....what the hell sally's?????? if something is FREE with a purchase, dont cha think you should send your stores like A DOZEN or 2??? i called corporate to complain because this happens to me all of the time in that store....the rude girl on the other end kept repeating store polocies and the fine print on their adds that even say not all stores will even have these specials and quantities are limited....TO 3 ITEMS???????? hey sally's, you just lost a customer!!! with gas prices almost $4 a gallon, im not riding all over God's creation looking for something that should have been on your shelf to begin with!!!

I have purchased two Nail Genie Nail Machine to use at home. Both of them worked for a few months. I went back to the store and complained they said that there was nothing they could do because it was past the return dead line. So I purchased a second Nail Genie and I got home and it to broke. With the second one the nozzle that holds the tips is plastic and it would not hold the tips. It was cracked and would not hold the tips. it would not turn. With the first one the part that you hold to file your nails stop working, so I could not even interchange the parts. Now i am stuck with two Nail Genies and none of them works. I don't Know where Sall'y have these things made( I think China,) because the product is inferior. I have already spent close to $300.00 dollars on this Nail Genie.I don't know what to do about it. violethutchins@yahoo.com

After visiting the Sally's in Davie, FL, I was left w/ a very bad impression of your store! First of all I was never offered Sally card on any of the 3 occasions I shopped there. Second when I went to pay w/ an AMEX gift card, the girl was completely confused! She rudely said the register cannot support partial payments (the card had 15.00 on it and my purchase was 20.00 and change) I planned to pay the balance using cash. If that was truly the case - Sally's really needs a technical upgrade! Get with the times! But more importantly, the cashier and her back up bud were absolutely rude about it and could care less! They were shouting SKU #'s across the store to each other (very tacky)and were clearly more concerned w/ the fact that Pollo Tropical didnt give them a fork w/ their lunch order and how were they gonna eat bean & rice w/out a fork. Seriously! I was going to ask for a Sally's card, but at that point realized I'd probably never be back anyways. Pure lack of class! I won't even get into their appearance, but a clean, professional, kmowledgeable salesperson would definitely improve the image.

Hello, I am going to attempt this, but after the experience I just had on the telephone with a representative from "customer service," I doubt this email will do any good at all. My first issue is that if you are going to refer someone to customer service, I would suggest you employ people who are able to provide just that, and not someone who can only repeatedly recite policy and nothing else. After all, there are two sides to every story and nobody is always right. Policy only goes so far, and if something isn't fair, there should be someone on the other end of the phone line who is equipped to discuss the matter. Yesterday, I went into one of your stores in Clovis, CA, looking for hair extensions. I had to ask for help because they are under lock and key. The sales girl was very nice and helpful, but my concern was whether the hair extensions she was recommending were adequate to cover my full head of hair. I was not allowed to open the package and see for myself but I was told there were more than enough extensions, in fact there were two "free" extra sections. I will say that I was told at the time of purchase that there were no returns on hair extensions. Already though, this has trap written all over it. A person is not allowed to see what they are purchasing until they have already purchased it. Once I got home and opened the package, it was obvious these extensions were way too thin and would not work at all. I didn't put the extensions in my hair. I promptly and carefully put everything back in the package exactly the way it was when I opened it. "Opened" seems to be the key word here....not "used." My problem is that this is an impossible situation. The only way this purchase can be made to work would be if I purchased at least one more set of extensions, which would put me back another $112, which I cannot afford. I tried to go back to the store, but I was very quickly shut down by an extremely firm salesperson (not the same girl from the day before.) When I called customer service, the representative just kept repeating that the policy is NO RETURNS whatsoever. As I tried to state my case, she spoke over me and just kept reciting the same thing over and over. My hope is that someone from your company with the ability to see reason will read this and contact me. As I said earlier, after my earlier experience I doubt that will happen, but all I can do is try. I feel as though I have been robbed of my money and nobody will even attempt to help me. The bottom line is, I bought the extensions and I was told there were no returns, so I'm pretty much out of luck I guess. It just seems to me that this policy makes sense if the extensions had been used, but they have not. You can hide behind your policy if you so desire, but the message you are sending out is far more damaging to your company than if you were to simply be fair and allow a refund.

I went to your store in Menifee,CA and asked the Manager if she could stock a item for me because they only carry two (2) items of a line of that one product there because if she would I would not have to drive all the way to Temecula. She said no because there was no space for it but I could special order it, paying for it first, I understood the paying ,but prior to that I was told in that same store that they only stocked what they were sent. You have a problem with these employees and I am sure that you stores will surely suffer.As they say the best advertising is by word of mouth and you can bet you will be getting plenty of free advertising for this store here in Menifee,CA

I need your help... My name is Rev. Suzanne Wheeler. My husband and I are missionaries in Mexico. I am helping women that have come out of an abused marriage or relationship. I am trying to teach them that they can make it but they have to learn how to work and to get a trade. I need supplies ,combs,brushes, sissor,blow dryers, curling iron, etc. We are starting a beauty school, training center for women. This is where you come in.. Please, could you help me with a donation, right now I have 30 women signed up for the course and I don't have any supplies. Anything that you can do in this matter would be a blessing to me but more to the women in San Fernanado, Mexico. Please contact me , we will be leaving Lampasas , Texas going back to San Fernanado, Mexico on the 28th of October. I am praying that you will help me. You can contact me at my email Thank you for you help Rev Suzanne Wheeler Daughters of Jabez/Ministry for Women 1006 E ave F Lampasas, Texas 76550 daughtersofjabez@yahoo.cm

Almost every time I go in to Sally's in Vancouver, WA, the attitude I've received from the employees is disgraceful. Just today, I witnessed two employees at the registers talking so snotty and disrespectfully to two other customers. I felt so badly for the customers. If there was another beauty supply store that I could buy from, with comparable prices, I would go there, as I'm sure others would, too. These people definitely need some customer service training.