Ritz Camera Centers, Inc Corporate Office & Headquarters

If you are thinking about putting in an order for something special for the holidays, DON'T. I placed an order mid-October and was told 2 weeks. And, they took my money. Well, here it is December 1st, after about 6 phone calls, no delivery, no answer as to when it will be delivered, and I was finally told today that they can't FIND it!!! Did they even look for it when I called 3 weeks ago asking for it??? Customer service is most certainly not a priority here. And good luck trying to get a hold of a well paid cooperate manager, they are always "on the other line"...seems like they can't be bothererd with your little problems. Well, I will not be contributing to their paycheck any longer.

I am writing to complain about the poor service I just received. Timeline actions: Friday, 8/5 I inquired about a camera from Ritz.com chat feature, Yestin Y was helping me. I asked about the delivery time frame because I would like to have the camera before I leave for my vacation on Wednesday, 8/10. Yestin suggested the 2day shipping but did not guarantee if it will arrive before my departure time. But Yestin did mentioned if the package did not arrive on time that I could just returned it with no pproblems. Monday, 8/8 I checked the status of my camera on Ritz.com and saw that it had not been shipped. I called the number listed on Ritz.com website and spoke to Tom Cooper. He told me that my camera would not be ship until Tuesday, 8/9 and would arrived at my residence on Thursday, 8/11. I instructed him to cancel my order and that I was not very happy with my experience. Tuesday, 8/9 I happened to checked my bank account late at night and I found out that Ritz took money out of my account to pay for a product that I had canceled yesterday. Wednesday, 8/10 I called the Ritz.com website number and spoke to Tom Cooper again. He had an accusatory tone that it was my fault that my money was taken out. He informed me that I won’t get my money back until they (?) received the shipment back. He also unkindly informed me that if I had any complaints to call the corporate headquarters. He didn’t give me a number to call so I contacted the Ritz.com chat feature and chatted with Monica G. After I told her my dilemma she informed me that the package won’t arrive back to the warehouse until August 15th. Monica did apologized and tried to put in a request for a refund. Monica also did not give me the corporate headquarter’s number. My question now is “will they give me the full refund? Or deduct what they call a restocking fee?”

I bought a Nikon camera from Ritz in Moorestown, NJ. on June 21, 2011. Left for Europe on June 23. Charged the camera twice from the switch in my room which was labelled for US use. The charger stopped charging on June 28, 2011, exactly one week after I purchased it. In order to get a lower price on the camera, I took advantage of several offers recommended by the salesperson. I did not purchase the extended warranty for $75.00 because it is my policy never to buy extended warranties and in my 72 years, I figure I am way ahead of paying for all those "insurance" policies. Camera worked perfectly for the week and then would not hold a charge. I took it back to the store today and they refused to correct the damage done to me. If I produce the sales receipt ( the paid purchase order for all the extras was not sufficient) they will send it back to Nikon. this could take 8-10 weeks however because of the tsunami in Japan, it may take even longer. I believe I should have been given a replacement camera TODAY. But all I got was the run around. No more chain camera stores for me. I'll pay more to get better service with less freebies that cost me money.

I bought a Nikon Coolpix and 2 weeks later the lens stuck and would not fully open. When I took it back to the store they were unwilling to do anything but send it away for 6 weeks to see if it would be covered under warranty. I had the camera for 2 WEEKS and it was defective. When I told them that I could not be without my camera for that long due to the upcoming birth of a baby, I was told that if I had to buy a new camera anyway that I might as well see what happened with the other one. I then called the corporate office and was told that the district manager would be calling me. I never heard from him. Terrible customer service. I would never shop there again.

Ritz never came up with what they promised. I paid and they played, the game of denial that they ever offered it that way, or offered a pink camera case instead, Call after call no one would e-mail back an answer. Promises, promises. They finally shipped me a cheap black glossy plastic camera case from KODAK,and no 4GB SDHC chip to this date. THE DEAL WAS THE VALENTINE SPECIAL A NIKON S4000 WITH A DARK BROWNISH LEATHER CASE. AND A 4GB SDHC CHIP. They only sent the camera and unfulfilled promises. I SHOULD HAVE BOUGHT IT AT SHUTTERBUG.COM. Same price same Valentines day offer. IF YOU DON'T COME UP WITH WHAT YOU PROMISED, WHO NEEDS YOU BABY. P.S. I still have a copy of your Valentines day offer, the one you denied it existence April 18 2011 No Longer Your Customer James Wharton

It's the people, the employees, that make the most difference for the success of a business. With that said, I must advise, you, Ritz Corporate Headquarters about a terrific employee that you have at the Hunt Valley, Maryland Ritz Camera Store. Her name is Maureen, and she is one of the best retail sales and customer service person I have come across in my shopping experience. She is highly skilled, knows the store products with a thorough knowledge and familiarity, knows about the sales packages and special offers, and knows how to work the photo/imaging computers with great skill, helping customers immediately when help is needed. I have lost count of the times that Maureen as helped me with getting prints made, cropping photos, enlarging them, etc. And because of her, II will go out of my way to go to Ritz Hunt Valley because I know Maureen will help me and make sure I leave the store with what I want done or need to buy. She is professional with a friendly personality, greeting people and saying good-bye, creating that neighborly feel when you walk in and out of that store. She is one person who should be rewarded for the great job that she does for your business.

VERY POOR SERVICE. I ordered a camera purchased overnight shipping was told the camera was in stock, and 5 days later am told the camera is not in stock and they don't know when it will be. Poor, poor, service.

I purchased a Nikon D7000 from Ritz online. It was back-ordered so I had to wait, which I fully expected. When I received the camera, it came in an over sized shipping box. Ritz did not even put any packing materials in the shipping box. So, the camera box rattled around inside the outer box. Of course the box was crushed and the camera was broken when received. Now I am finding out how bad their customer service is. Ritz will never receive any of my money ever again.

I bought a macro lense for Christmas from the Coconut Point store in Bonita Springs Florida. The store charged me a 25% restocking fee, $144.00 because of "missing parts." Indeed the plastic bags covering the lense and the lense hood were not there. Also a small piece of packaging. However, I was exchanging for another lense, and that lense had both missing parts in the box still in the plastic bags! It would have been absolutely no problem for him to have switched the two, but the clerk would have no part of it. I understand restocking fees, and while I saw no need for it in this case, certainly the amount was a rip off. The clerk also pointed out a small piece of scotch tape my wife had used in wrapping on the front of the box. Further, I found the camera on the internet for $50.00 less money, but had said nothing as I wanted to give the business to a local store. No more! I will shop elsewhere, Amazon has the same lense for significantly less.

I wish to take this opportunity to congratulate store associate Ben at store 1578, Cary, NC for the outstanding service rendered in preparing my 2010 Christmas card. Without his expertise and patience, it would have been impossible to produce the outstanding card of which I am very proud. Ben deserves Ritz Camera's highest respect for representing them in such a professional and gentlemanly manner. All of my future business will be channeled through his store. Bill Cook, Linville, NC

I am a us military member and i was so excited to order my new GPS for my motorcycle at a great price (order #2687104 and # 1110556) The web site said it was "In Stock" so after i ordered it i recieved a email saying there was a pronlem with my order and asked me to please call to correct the matter and thats what i did . I was still excited about my order becouse the email only listed 3 possable problems which i new i could fix over the phone. So i called tslked to a man with thick accent and thus is when my excitment was shattered. After giving him my information then put in hold for 5 min the man comes back on the phone and says ".Sorry the company has discontinued this item? Bam ! I voudnt believe it whst a major disspointment. You would think you would not offer it and also list it as "IN Stock" if it wasnt available . To make thinks twice as bad i ordered it agsin from anither so cslled company called boaters world and it turns out you guys are all the same companyWow how stupid and disapointed am i! Extremly!! So this is what im going to do tommorow Monday Dec 13 2010 im going to contact the military exchange and ask them to shut you guys down from there web site. Im also going to post as many hate maiks on every forum i csn find about ritz camera scam. I am also going to send the president of rirz camera a certified letter explsing why you shoudnt treat the us military like this getting peoples hopes up and dlsming the door in there face. My contact email is gregg.blevins@yahoo.com If you would like to correct this issue but i really hsve doughts that a giant company like Ritz gives a shit about obe us military customer thanks Merry Christmas. 

I had been a long time customer at Ritz. I bought my first digital camera at their store at West Farms mall in Farmington, Connecticut. The people I was in contact with were always ready to help with my questions. Suddenly the store closed. Now I could understand their closing the stand alone stores in the Hartford area, but when Ritz closed the one in the mall, that was too much. The loss is quite evident. Later, I found that Ritz kept five stores opened in the southwest corner of Connecticut. There are three malls which have a dire need of a camera store, West Farms, Westfield Mall imn Meriden, CT and Crystal Mall in Waterford, CT. The stores that are opened cater to the millionaires in Connecicut's so called gold coast. YTo purchase my latest digital camera, I had to go through mail order and that is the way I purchase all of my camera equipment now. In the area of photofinishing, we are left with Walmart and it is fortunate that they do a decent job of printing. When are you going to reopen a store in the Hartford area? We need a store like Ritz and it wouldn't do much harm to your bottom line.

They take orders and your $$ for items they say they have in stock but dont .... And out sourced US JOBS

I have attempted to either exchange or get windows 7 drivers for my new camcorder to no avail. Every time I call I get guys who do not understand my problem or speak clear english. I am totally disgusted. I bought through online military mall and they could care less that I can't use the product. I will call corporate, military exchange if I am charged a restock fee and BBB. This customer service is not customer service and the Sanyo vpc-wh1 can be bought from Amazon for $182.99 instead of the $325.00 ritz charged me 5% military discount what a joke!!!

I bought a Fujifilm camera from them in 2007. We bought a two years expanded warranty. With the one year manufacturers warranty we figured it would be a total of three years of warranty, right? Not so. It's only two years total. They say their warranty is better than the manufacturers so they don't consider the manufacturers warranty as existing. Their first year overrides the manufacturers year and the second year is the second year someone owns it. You're out of luck on the third year.

I dropped off my memory cards to have a some videos put on a DVD at the Frederick MD store. They employee took my order and said it would be done in 2 hours. I couldn't stay that long and couldn't get back for 2 days to pick it up. When I did it hadn't been started yet, a different employee on duty told me another order was being processed and mine couldn't be ready until the next day, so why was I told it would be ready in 2 hours? . It is only a half hour of videos, the trip there is 15 miles one way. What a waste of time and gas. I will definetly find another photo service to use.

I have made several purchases with our Ritz store here in Richmond Virginia in the Willow Lawn Shopping Center. I bought Nikon equipment and recently purchased a 70-300mm Nikon zoom lens from them. I have found that they are the nicest people to deal with. Everyone in the store is well qualified to answer any question you may have on camera equipment. I have also taken the camera classes with them and they are excellent. When you call to ask a question they are eager to help and want to keep you as a customer. I would not even consider going anywhere else but to Ritz.

I went to Ritz Camera in Clearwater. I LOCATED THEM ON THE WEB THROUGH RITZCAMERA.COM - OF COURSE IDIOT ME THOUGHT THEY WERE AFFILIATED. I spent over $360 on film development and to have prints on cd. The MANAGER seemed at a loss to find my order and was just about ready to tell me I was out of luck (although I PREPAID) when I spotted a large bag on the floor behind the counter with my order in it. My prints were so-so. My cds were a disaster. I paid $110 for two cds with over 900 images on them. The first one had 690 images WAY TOO MANY TO LOAD PROPERLY AND ALL OF THE IMAGES ON BOTH CDS WERE UPSIDE DOWN. I sent an email to "Customer" Service only to get a brief email stating how sorry they were, but they couldn't help me BECAUSE THEY ARE NOT AFFILIATED WITH THE CAMERA CENTERS. What a bunch of crap and a bunch of blaming losers that won't take accountability. I HOPE YOU ALL GO OUT OF BUSINESS FOREVER AND THE SOONER THE BETTER.

I went to the Cranberry Twp. Pa. location of Ritz camera for enlargements from negatives twice in the last month. On both occasions I had to return to the store to have the order done correctly. On the first occasion they scanned and printed 2 photos backwards, when I returned to have the prints done correctly I was promptly told that it was the originals that were incorrectly printed. Now that is hard to believe since the prints I was wanting enlarged were from the middle of a roll of film where all the other photos were printed correctly. When I had returned to have those two enlargements corrected I also dropped off a color negative to be enlarged to 11x14. The 11x14 print came back terribly underexposed and totally unacceptable, mind you the same store had enlarged the same negative to 5x7 for me with excellent results. This time I was told (by a manager from another Ritz store) that the film used to take the picture was "old" and that was why the print was underdeveloped. I guess when your store doesn't handle a particular type of film it is automatically "old." Seeing that the Cranberry Twp. store is a 30 minute drive from my home I find it totally unacceptable to have to travel to the store twice just to get my enlargements done correctly. I had hoped to do a lot of business at this location, but instead of getting my business they will now get bad mouthed every chance I get.

Iwent to Ritz at the Francis Scott Key Mall, Frederick MD; and will never use their services again. I requested six DVDs to be made from two thumb drives. I had to prepay which I found out later why this is the policy. When I got home I discovered I was missing the two DVDs and my pictures were split in an uneven and very unprofessional manner on two DVDs rather than one. I returned to the store again and was told they could not read the vdeo portion of the thumb drive. Funny how I never got the phone call I was assured to get if their was any problem with my order. On top of that when I picked up six DVDs I as not informed o the missing vdeo DVDs nor offered any refund even though I had to prepay. I was given a $8 refund for the two missing video DVDs. The refund should have been $26 but I was the charged the full price of $20 for the two DVDs which had a small overflow of 25 pictures. If Ritz is going to charge full prive for every DVD no matter how few pictures the overflow may be, you could at least divide the pictures up evenly between the two DVDs; however that must be too technically advanced for your crew. The bottom line is the $80 I paid for the six DVDs (two of which had a big 25 pics on them) is a total rip off. I got fooled once, but never again.