Philips Electronics North America Corporation Corporate Office & Headquarters

We purchased this same TV in January of 2010 and it has been nothing but problems ever since. We had Philips contact an independent repair company to repair it and it turns out that it too had the problem with the main board. They replaced it and the speaker assembly (due to crackling noise) and within days after the reapir it was doing the same "cutting out" thing. Philips said that the repair must be done twice before they can give us any options. The main board was replaced again the 2nd time by a different company and now not only had the "cutting out" problem, but the HDMI inputs 1 and 2 now do not work. Philips apologized and issued us a replacement TV... turns out that it was a "refurbished TV". This TV had a bent base bracket and sat crooked, was scratched up all over the frame of the TV and the back of the set was warped and scratched up as well.... to make matters worse the TV now cuts out, make lines across the screen (both vertical and horizontal), makes loud popping noises, and turns itself off and on. Philips sent out another repair company and they diagnosed this unit with a blown capacitor and attempted to repair it by soldering a new one onto the board. Now the TV pauses, cuts out, get a frozen picture in color while also still showing live TV in black/ white/ grey and there is no audio at all on any of the 3 HDMI ports. We have had to again deal with an inferior replacement TV and were told that this TV also has a defective main board. Originally they told us that if the new unit had any problems that they would either give us a "BRAND NEW" unit or "REFUND" us our original purchase price. As of yesterday they have now back pedaled and are saying that this TV also needs to be repaired 2 times before the can give us any other option and have said that there is "No other option" and that they cannot authorize a refund. These calls have all been noted on a spread sheet along with dates and names of who we talk to as well as every time we talk to a repair company... we are now up to 78 calls since April of this year and have been dealing with the problems since new in January... it is now December 8th and has been almost 1 year exactly. We originally purchased a "NEW" TV and have now have had it and the "Replacement" TV repaired over and over again and are left with a used inferior product and are still waiting to get this resolved. To make matters worse they are taking their sweet time at resolving this and our 1 year warranty is almost up and we still have yet to get what we originally paid for.... A QUALITY "NEW" TV. At this point we have lost all faith in the Philips product as well as their customer service and just want our money back so that we can go and buy a "QUALITY" TV set. -What is our recourse and how about some customer service recovery???

I had two tvs with the exact same problem, philips wouldn't bother with me! Don't stand behind their product whatsoever!

I an a senior citizen who purchased, from my savings, a Phillips TV about 4 or 5 years ago. Now the TV will not turn on unless I work on it for 14 minutes pressing the buttons on the actual TV. Then, the TV stays on for a while and it cuts off and I have to start all over. I thought I had purchased a reliable product; however, now I have no TV and no funds to purchse another one. I am very upset I wish Phillips did right by me. I cannot lift the TV because it is too heavy.

I purchased 2, 42in plasma TV's from Philips because I believed in their reputation and brand name, soon after the warranty period expired the first picture processing unit failed. Philips were not interested in fixing it because it was outside the warranty period. Their technician arrived, looked at the screen which had only half a picture and told me that it would need repair. That will be $80 please. I could have done that for free. Oh and by the way the repair by Philips would be an additional $400- $500. I sent him on his way and arranged for my local TV repair man to fix it . He replaced the picture processor unit total cost $250. Now my second TV of the same make and model has picture problems as well. Lesson learnt never buy anything with a Philips label on it their TV's are rubbish their service is about as poor, and their sense of fair play abysmal. Stick with any of the Japanese brands at least they last

I have a warranty on a Philips Surge Protector that the company is not standing by. It caused in excess of $500.00 to my equipment including my HP notebook and AT & T phone. The company gives a phone # of 1-800-233-8413 to file a 'claim' for damage to equipment, but yet, they do not stand by the warranty. I am filing a lawsuit against Philips and contacting an attorney.

I purchased a Philips television and think the workmanship is awesome. In addition, there customer service is top-notch and their handling of warranty issues is above board. I would definitely recommend Philips to all my friends. They are a world-class organization.

Even though I purchased a "BRAND NEW" tv from Philips, neither that nor the warranty gives me the right to actually own a "BRAND NEW" tv unless I'm just lucky WHICH I WASN"T!I am shocked at the lack of interest and poor quality of service I have received from this company during my warranty period with my 52" television. After having troubles with it from the very beginning, I was instructed to turn my "BRAND NEW" television over to an "AUTHORIZED" service center which turned out to be an old man in Colorado doing repairs in his garage with a screwgun. After receiving a call claiming my television was fixed, I was forced to drive all the way up to Colorado and recover my tv only to find it still wasn't repaired. I could see the repair had been done poorly(pictures), but Philips insisted on using the same repair man again who came to my house and continued with the same shotty repair techniques. After I showed him how the board SHOULD be installed, WE managed to get the tv back togethere and somewhat working. Repairman made several statements about "I din't know anything about these new tv's." TV continued to have many screen problems, sound problems, etc. Repairman gave up and left saying, "I can't fix that. You need to call Philips." He left me with my "BRAND NEW" tv now with stripped screw holes, missing screws at every level of assembly and the "SMOOTH PIANO FINISH" all warped from overtightening of the screws with his screwgun. "PHILIPS" best offer to resolve my issue is to send me another "REFURBISHED" replacement set which they admit could be fairly beaten up and I would have to accept it. TELL ME WHY I BOUGHT A "NEW" TV? WHERE IS THE CUSTOMER SATISFACTION? WHERE IN ANY OF THIS WAS I SUPPOSED TO FEEL LIKE I WAS BEING TAKEN CARE OF? I PAID SOME SERIOUS COIN FOR A "BRAND NEW" TV AND HAVEN'T GOTTEN TO ENJOY IT YET!!! I BOUGHT A MAJOR BRAND BECAUSE IT SUPPOSEDLY HAD A GOOD WARRANTY?!? I BOUGHT BRAND NEW, BUT ONLY GOT JUNK AND ALL THE WARRANTY COVERS IS MORE JUNK. I AM NOT THROUGH HERE BY ANY MEANS. I WILL BE HEARD!!!!