Luna Carpet Corporate Office & Headquarters

Worst experience ever. Installation was horrible. Been out 4xs and still haven't fixed the problem.

Luna carpet is the most ridiculous company around. Don't let the big name fool you. I would not recommend my worst enemy to this place.

I have never dealt with a company that is so quick to sell you carpeting and non-existent when you have a problem with its product. I have called (and waited on line from 10 - 40 minutes before getting a customer service person) at least 12 times since Luna 's inferior carpet was installed in my family room. Since its installation, 3 months ago, I have been repeatedly promised call backs and investigations and not one has been forthcoming. It is very discouraging to deal with a company that is so unresponsive to its customer's complaints. I would never, never recommend this company to anyone.

I've read many customer reviews but have never taken the time to write one myself - good or bad. Luna, unfortunately, has prompted me to write are review - a very bad review. Luna's customer service, its response to customer needs, and its follow up are non-existent at Luna. My regrettable experience has consumed an inordinate amount of my time in my attempt to rectify what began as a small issue. I would have been much better served by using a bricks and mortar carpet retailer. Be aware, be very aware of Luna Carpets. I've read many customer reviews but have never taken the time to write one myself - good or bad. Luna, unfortunately, has prompted me to write are review - a very bad review. Luna's customer service, its response to customer needs, and its follow up are non existent at Luna. My