Guitar Center, Inc Corporate Office & Headquarters

i recently attended the blues comp. in greensboro n.c. as the guys were drawing names i noticed craig the store employ tearing a corner of one of the guys papers where they had written their names it looked as if he was cheating is this the way it is

Guitar Center has a deservedly bad reputation for NOT returning calls even when the sales associate promises to do so. Even when a sure-fire sale is in the making. Or, as a customer, you get put on "Doomsday Hold" until one of the kind associates decides to simply diconnect you instead of having to hear the phone remind him/her that the customer has still not been helped by the appropriate department. Associates' word, for the most part, is worthless, a lie, or outright bogus. Poor training, poor leadership, and very poor (non-existent) discipinary action for extrememly poor performance when reported by customers is the way it works. By the way, from what I have heard, keeping customers happy keeps you in business. All the slogans in the world cannot help a company that refuses to take Customer Service and Satisfaction seriously. Instead, only the Store Managers (sometimes) run to apologize well after the fact when all of the damage has already been done. Simply TERRIBLE!!

A couple of months back I came in with my cousin who was looking to purchase a guitar. During our banter with one of the acoustic guitar sales reps he quoted a price for hardshell Taylor Guitar cases for $49.95. As a Taylor Player myself I knew that was a deal to jump on, especially since my current case is nearly ten years old and I can't even use it to transport my guitar because the handle was broken.(Oh and that price quote is a story all it's own.) Onward after I get home I notice that getting my guitar in the case took some work. But it always takes a little bit of effort, I know from experience that new cases are a very snug fit for guitars. Well as it turns out after using the case as storage and transport for a couple of months the case I purchased was the wrong size. After spelling out I own a Taylor714ce (the 14 standing for Grand Auditorium body style) I was given the incorrect case ANYWAY. Storing my guitar in this case that was sold to me has now put cracks on the top and the bottom of my $2200 guitar. That for me is the last straw. I walk into guitar center confident that everyone is trained and knowledgeable of the products that have price tags on them. I trust the staff to sell me products that won't damage my guitar. I trusted the sales rep even after I asked him "So this is for a Grand Auditorium and not a Grand Concert body style Taylor?" He then left the room to double check for me and came back and reassured me it was the correct case. Clearly it was not and clearly the sales rep needs more training. I will no longer shop at Guitar Center and I will tell my fellow musicians that it's not a wise idea if you want to keep your guitar in the best possible shape. It's unacceptable that my $2200 investment gets damage because someone didn't know what they were doing or what they were talking about. On top of that we were approached with a mentality as if we were at a used car lot and the salesman will say ANYTHING to get you into that new car. Even if it means blatant lies, it was pathetic.

If any company could hire incompetent employee’s that are under trained and unskilled in customer relations, Guitar Center Dallas needs an award for a job well done. If you are flashing cash around they will roll out the red carpet for you. If you are searching for the right product and need detailed information, good luck with that. I’m not sure what the criteria is for hiring sales associates here but whatever method they’re using isn’t working to their advantage. I tried to get some assistance regarding a product (bass guitar) and the gentleman (Chad) brought me a guitar cord and told me he would be back shortly. He never once returned to check on me to see if I was interested in purchasing something. I finally thought it was best that I stand by the bass section area to see if he just forgot about me. He looked straight at me and proceeded to check out a customer. Never once did he return to the bass section and, consequently, I left the store very mad and very disappointed in the service, or lack thereof. I did gain something by my visit to Guitar Center Dallas. I now know that hiring “Musicians” to be sales associates is a great detriment to the company.

hi my name is cynthia gadson and i was wondering if i could find my dad and my cousins on his side

I ve started a karaoke business and found that the guitar center and guitar center.com offered tons of equipment that could ve been very useful however within the 3 months that I've been dealing with guitar center almost every product that I've purchased has come in defective or simply broken this also includes items which were sent as replacements for the original faulty item and understand that each return involved going into an actual store and spending at least an hour (not an exaggeration) because of "process " that it takes to return an item to the store if it was purchased on line even if the store bought it for you. There have been about 6-7 consecutive returns . Sales peoplethere have suggested some of the items maybe low budget products and that if upgraded to a better model that I get better results and so I did and those items came in broken as well. Because these items were needed for gigs I would request that the replacements be sent ne next day shipping,well if replacement is defective too then I can't use it and ultimately can't perform or can't perform at 100%. Again if we were talking one or two returns on one product I could live with that,but were dealing with separate products,seperate transactions but all defective.,As a result of me showing up to the same gig with a diffrent equipment excuse everyweek I lost that job. The guitar center feels that because ause they gave me a 50 dolllar credit and have discounted an item after I agreed to spend more money on a more expensive upgrade they have also paid to have it shipped to me which I thought would be a given since I was sent a bad product to begin with (each time) that this is enough to atone for time, money and job lost that I've endure. After I received my last order broken $300 wireless mics which were replacements for another defective set,I asked that they Send me a new working set and not be charged for them because all the previous mishaps.there responce was that my request was unreasonable be" everything we've done for you already". Wow don't u mean everthing u done TO me. Guitar center you suck!!!!

1 star only because tha's the lowest choice i have-----okay now it's saturday -----after talking to 6 people and being promised they would rectify my problem today still not even a phone call to explain the stupidity and obnoxious behavior of their employees----that includes district manager of the miami store and 3 public relations people----i'm done with guiyar cenyer as are all my friends worldwide who i have told about my problem

and my case goes on---the store manager told customer service he put my item on a ups truck ----then he gave her a fake tracking no----iv'e tried to contact the ceo but he has not returned my phone calls---so i v'e given them 500 dollars of my hard earned money ---have not received my item and was offered a 20 dollar gift card to put towards another purchase----are u kidding me?do u really think i will ever shop at guitar center again in my lifetime

here's something else u have to check out ----your complaint will only be posted if management approves it----ain't that a kick in the ass

i ordered an item over a week ago that i still have not received---when i investigated the problem i was treated rudely,, insulted---one of the managers that i talked to was so stupid he didn't know guitar center was a corporation and argued with me telling me i didn't know what i was talking about----after being on the phone for four hours ,,i still don't know when i will be receiving what i bought---i asked guitar center why i should ever do business with them again and they have no answer------by the way 1 star is too much but the didn't give me a minus option

Guitar Center in Fayetteville GA has listed a Gold Tone GT-750 banjitar on their website. It is NOT a GT-750 banjitar, it's a GT-500. I had purchased this banjitar and then took a closer look at the picture of this banjitar, that they had on the website. I noticed that it didn't have the white binding around the neck. So I called back to the store to question this and found out that I was correct. They wanted to give me an additional $50.00 in merchandise. I ended up asking for a full refund after they tried different ways of selling me this GT-500. I just checked their website and they have re-listed this banjitar as, you guessed it, a GT-750. Needless to say, I won't be going back to Guitar Center for anything.

I JWAS ONTHEIR WEB SITE TO SEE ABOUT THE NADY SP33 MIC WITH A FREE 20FT CABLE AND IT SAID IT WAS IN STOCK BUT WHEN I WENT IN TO THE STORE THE ONLY MIC THEY HAD IN THERE WAS A DIGITAL REFERENCE MIC FOR 49.00 AND THEY DIDNT HAVE THE ONE I WANT IN STCOK AND THE FREAKING EXCUSE THEY GAVE ME WAS THIS IF WE HAD ALL HE DIFFERANT MICS IN HERE WE WOULD HAVE RAN OUT OF ROOM HOW FUCKING STUPID IS GC A BUNCH OF WNNABEES IN THIS MUSIC BUSINESS NEVER GOING THERE ANYMORE THEY FREAKIN SUCK ASS

New york city store does not carry bass speakers i am looking for, which GC does carry saw it on the internet and customer service sucked because sales rep only knew that you dont carry that at that particular store and couldnt ref me to another store that might have the stock. I mean i have money for something you carry but i have no access to it other than the internet, so i have to take my needs and money elsewhere where i can obtain what i need and feel good about who helped me to get it. music producer

guitar center sell person in san antonio named rick has a bad attude. the reson why i told him about a laway on a guitar it seems i was bothering him. so a act like i was leaving turn around to the amps sale that som//..///,,, was making fun of customers what questions were asking him. you realley need to do something about this act befour some body eles does.

guitar center in san antonio sucksss....

wow. every body is saying bad things about guitar center in san antonio. i wont go there.thats guys for let me know.

guitar center on san pedro street on san antonio sucks. thats the why i go to sam ash.

like angel rodriguez in san antonio said. he is right really bad customer service.

guitar center @san pedro in san antonio has bad customer service. went there to buy something and did not get help. when I did get help it was like I was bothering them. never going there again.

So i just bought a fender jazz bass from Pittsburgh Guitar Center and the bass played acceptionally well at the store. But what the sucky part is is that i took the bass out 4 days later out of its case for the first time since the purchase and come to find out that the guitar has a backbow in the neck. The first four frets don't even make a note, they just buzz. So i called in to Guitar Center to ask them about a reimbursement if i had gotten it fixed locally because i live over 2 hours away in another state and i cant afford the time due to work and a child to make a special daysworth trip just to get it fixed by their technician. They never once considered making an offer, discount of any sort, or 'This is what we CAN do to help you out' to comply with my needs as a customer. You would think that once you buy an item almost 700 dollars that they would give you just a little bit of decent customer service or offer a different solution than just a 'No..we cant help you with that unless you bring it into the store'. I believe that if you truly want your customers happy then you can at least make an effort to satisfy them. From now on Guitar Center is no longer my music needs source.