Greyhound Bus Lines Corporate Office & Headquarters

My daughter was on holiday in America from Australia. Unfortunately she lost some luggage on Greyhound. She continually called them but could not get an operator. When she came back home I tried a number of times to contact them and finally was able to get an operator. I was informed that she would need to lodge a claim form in person. HOW ABSURD do they expect her to travel back to America just to lodge a claim form. She has friends in America who can lodge the form and collect the luggage but according to Greyhound they insisted that she has to do it in person. This is the 21st century surely they can send the form electronically and she can nominate one of her friends to pick it up. I would never recommend anyone travel with Greyhound and giving them a star is one to many for customer service.

I was returning home to SF from the RENO Greyhound station when the ticket agent took my tickets to do a baggage check-in she only returned 1 of the 3 tickets I purchased for myself and my children, I explained to her that I have three tickets and you only returned 1. At that moment the driver came over and said " your being rude and now you're not getting on my bus!", I stated to him that this was a ticketing issue and it has already been resolved, why are you getting involved as a driver?, my elderly mother then tried to intervene and ask the driver why is he prohibiting me to ride the bus he then stated "now you're not getting on my bus either!" My mother pleaded with the driver to let is on the bus she had to get back to SF to have her dialysis treatment that evening and that she could die without it. The driver stated " I don't care, it's not my problem". The greyhound staff then begin to tell us that Greyhounds policy is the driver can arbitrarily pick out any passenger and refuse them to board the bus. The fear of not getting to her dialysis treatment that evening my mothers blood pressure rose to 200 had to be taken away by ambulance from the Reno Greyhound station and was admitted to the hospital and kept overnight. This was a despicable display of unprofessional behavior and deplorable customer service.

greyhound sucks. They took my money and now I have to wait a month to recieve it and its there fault. Then they tried to decieve me in regards to my refund what r they trying to do rob the poor

I have been riding Greyhound for over thirty years and the service is absolutely terrible. They have overcharged me and I have been trying to reach them since the 8th of February and I am still trying as of now I am on hold trying to talk to a human and not a machine. A company as big as Greyhound, they should not over sell tickets, they should not sell tickets for a profit while overcharging their customers to do it. I believe they do this on a regular basis hoping that the customer doesn't pay attention. On their web site they give you three different prices and you should be given the lowest amount advertised. They charged me the highest. I reported it to 311 and made an agency complaint. I should hear from someone soon. Will let you know the outcome.

i go by the terminal at least 6 times a week and as far as i am concerned it is the dirtest most run down terminal i have ever been in or around.it is always a mess and it looks to me like the agents you have working there just not care enough to keep the inside or the outside cleanat all.and that is why a lot of people i know are now going by train.

I just had the most awful experience with Greyhound. Last night I was supposed to leave from Williamsburg, Virginia nd travel to New Haven, Connecticut. It snowed in Williamsburg the day before yesterday and a lot of trips had been cancelled. I checked online all day before I was supposed to leave to see if my bus was on the cancellation and delays list. it was not. I also called greyhound customer service twice and got put on hold for an hour both times just to talk to someone who could barely speak english. they in turn also told me my bus had not been cancelled so I went to the bus station at 11:30 last night in 2 ft deep snow. My friend waited with me for about an hour and then left me there. I waite for another 30 minutes and the bus still hadn't come. I had to call the local police station to get a ride home because I got stranded out there. I'm a 19 year old female. I would say that's really dangerous. I definately did not expect this from Greyhound.

i bought a greyhound bus ticket for my son to travel from birmingham,al to bemidji, mn he got on bus in birminghan at 7 p.m. 12/6/10 had to transfer in memphis to go to kansas city, mo. got stuck in kansas city because bus and luggage late, missed transfer to minneapolis, mn.finally after 6 hours got to minneapolis,mn..another delay.put on bus to fargo, nd can,t get a bus to bemidji, mn. until 12/09/10 was suppose to be in bemidji, mn. at 10;15 am 12/08/10 i tried to get information from customer services about delay and scheduling,.all i got was I CAN"T HELP you, I CAN'T HELP you, but we at customer services are very good at passing the buck to phone numbers that don.t work or machines with a message that don't mean anything the only thing i got from customer services was how i was spoiling their day and they couldn,t care less where my son was delayed or why greyhound did not make connections. basically i was told to bad so sad ,sucks to be you or your son. i,m not sure but i think customer services are outsourced to INDIA. don't expect any kindness from greyhound bus company,,,their motto is GREYHOUND DOESN"T CARE,WE GOT YOUR MONEY.HA HA.

My with greyhound was awful. First time I use them they lost my luggage in Dallas. The sky caps were rude. I had to tell them a peace of my mind. The buses are dirty and the bathroom WOW!!!!! NEED I SAY MORE AWUFUL! Then when I got to lousiana to visit the customer service rep was rude.....I had to tell her about herself. Then they found my lugg two day later. Then I had to come out here to see my from los angeles to louisiana hahahaha now this was funny bathroom door so damage bust my finger right open. blood every where told driver and nothing happen. Was 6 hr late getting to see my son, two buses broke down,driver aguring who was going to drive.....and the list goes on. I would not let my dog too nor a skunk ride this bus line. Im like her there rest i will send to corporate. If you do not fly in a plane....take one...this hound need to be put off the rode. .

I've had a very frustrating experience with greyhound. I lost a piece of luggage traveling from Buffalo, NY to Albany, NY 08/06/10. Female clerk at the Albany office rude, and unwilling to assist. 2 days later, I had to ask her to file a claim. I've emailed Greyhound lost baggage dept. was told after 30 days I'll receive a letterfrom Greyhound, as of today 09/17/10, I've heard nothing. Icontinue to email lost baggage, but lately they've stopped responding. I will like someone to assist me please, just to resolve this issue, or to compensate my loss? thank you.

My experience with Greyhound was extremely disapointing. On my first transit to my location, I was urged to take a bus that had a 5 hour layover in Milwaukee Wi...that was not on my ticket, nor was I advised that there wouldnt be a connecting bus until 5hrs from arrival. Secondly, the bathroom was unsanitary to the point that I wouldnt let my dog use the facility. The garbadge can was overflowing onto the floor with sanitary napkins among other things; the sewer smell in the bathroom was unbearable to the point that passengers were smelling the funk in the seating area. The bathroom also did not have any hand sanitizer or toilet pap er. The drivers were extremely rude, and quite frankly I wondered how one even obtained his license to drive. As for my other experiences, I will be contacting coorporate directly.