Fairpoint Communications, Inc Corporate Office & Headquarters

CEO Paul H. Sunu Sir my name is Steve Hatheway; I have been using your internet service for many years. I live in Paradise View at Chouteau Oklahoma. The distance is about 5 miles from the Chouteau Telephone Company. I am paying for the standard internet package that has a down load rate of 3MB per sec. I have done several DSL speed checks and my download rate is 0.5MB per sec. I have talked with Fairpoint and they say the best I can get in my area is 0.768MB per sec because of the 5 mile distance. But a repeater or two could fix some of the problem of the distance, maybe some bad lines (high resistance) or something. What I was wondering is when is our area going to be upgraded to the standard down load rate (3MB per sec). The internet is working fine there is no problem other than the distance that is knocking the speed down. Could you please upgrade our area to fix the speed problem? If there is anything that I can do to help out let me know. Thank you very for your time. Steve Hatheway 100 South River Road Chouteau Oklahoma 74337 918-4766467

As far a Fairpoint they sound just like HughesNet! They are liars and promise that you have 30 days to make sure it will work in your area and even advertise it will anywhere!! Yeah right!!! They brought the wrond dish and when I went to cancell within my 30 days they went back to the day I called not the day it was installed. Never have had the internet work and now I am in a collection agency! After endless hours on the phone with people who could barley speak English and lyed or promised me they would take care of it all the while charging my Discover account their monthly fee that I DID NOT GIVE THEM PERMISSION TO DO!!

I live in a town just 6 miles from town, and there is a T3 line ran to our area.. but Keith McNamara, the service mgr. states that IT'S NOT PROFITABLE ENOUGH for them to upgrade our services (increase the band width) to the T3 line capacity so we get the same quality signal as those in town. Their equipment is NO NAME crap that goes out regularly. I've had my modem replace half a dozen times, they have special wireless equipment in my house, and techs have been out numerous times. Our service sucks and goes out for 24 hrs. at least once a week, usually on Fridays or Sundays. It's pretty bad when the fairpoint tech calls and says, Hey Carol, it's Tony.. is your Internet still off today... COME ON!!! I would have switched service a LONG time ago but WE ARE STUCK WITH THEM!!! They own all the lines around here and REFUSE to give Internet service without a land line phone.. $100 a month!! Unless of course you are a new customer, then you get a hell of a bundle deal.. So-called "valued customers" are stuck with the highest price possible for the WORST service on the market!!! Get your act together or let someone else buy into your lines!! We here in SO IL are sick to death of you FAIRPOINT!!!!!

Since the day we got your introductory rate we have been given poor service. The internet speed is slow, and often goes out. Any streaming tv, such as Netflix, cuts out about every 15 to 20 minutes. The local technician (Liberty,Maine) has visited my home several times, his name is Russ and he's an awesome tech, but unfortunately our local company is not helpful for upgrading the local network equipment he has to work with! Back on May 25, 2011 I was promised a credit of $32.79 by Gwen (a supervisor in the China Maine branch office), and on July 17, 2011 after calling several times about my slow to no internet, and being given 5 or 6 different ticket numbers, and being ignored and lied to by the main office who promised to call back but didnt respond, I asked about the credit that had been promised. At that point Jason told me that the credit would be given when the problem was fixed. I have called approximately 10 times since July 17th, and the problem is still continuing! Today (July 27, 2011) I called my local Fairpoint office in China Maine, trying to resolve the internet issue, and hopefully get the credit I was promised months ago on an unresolved issue (and by the way I am still paying full price each month on what has to be the worst internet service I've ever had). When I spoke with John and his supervisor Gwen, I mentioned that I had heard of a class action suite against Fairpoint, and I am wondering if I should speak to a lawyer. John's reply was, "If that's what you really want to do, go right ahead, we're not like the telephone, we're not regulated and you won't get anywhere." I think it is important to give this information to someone who is really in charge, since our local company could care less about its customers. Honestly, paying for internet service and not receiving this service is theft! We do have to thank Fairpoint for one thing, we put together a petition to go around the town and get signatures to get Time Warner to run their lines here and give Fairpoint the competition they deserve... Isn't it a shameful sin that every monopoly always equals terrible product, service and disgusting arrogance?

I agree totally with anonymous, I was late paying a payment for only 161.00 and they shut me off and that I can understand anyway I paid the payment within just an hour or two from being shut off. I called the company 24 hours later to find out why my service was not restored and they all had different excuses and told me it could take up to 48 hours to restore the service. It's been 3 days going on 4 days and they still have not restored my service. They can't tell me when it will be restored. They now have my money and won't restore service. What's with that? Very bad customer service they tell you the call is being recorded I think corporate headquarters should listen to the calls and then they will be able to see they have bad customer service reps. I'm on my way to call them again and find out why my service has not been restored. This time i'm going to record the conversation and get the customer service reps name......I think I will post that on you tube then maybe corporate headquarters will understand why their reps suck! They all need better training. I'll be back to post my conversation with the next rep.....

Hello, Maine, New Hampshire and Vermont. Guys Fairpoint is a good company with good intentions and they really do care about their customers. The problem is with the employees not the company. When you have employess who will sit on the phone and not answer a customers call or when you have employees that will push the mute button and say ugly things and when you have employees who do not care and do not take the time with you guys or when they lie to you instead of telling you the truth or when you have several supervisors and you ask them all the same question and get that many different answers because no one is on the same page. Then of course you will have problems and bad customer service. It is not Fairpoints fault and I say that because the guys at corporate have no idea of these things going on. When they come to visit we have to put on the biggest show. Maybe if you guys all get together and and put in writing your complaints and send them to corporate office then they will know and will have the oppurtunity to fix the problems. Honestly, I am one of the few employees who do, do my job correctly and all of the things above make it hard for me because I have a mess to clean up behind alot of people. Anyone have questions? I am open for answers

On October 25,2010 I contacted your company in Maine to have my internet cut off as of November 1 2010. On October 26th we had no internet. I contacted the company customer service and was forwarded to the repair department. They were unable to assist so they gave me a ticket number and said it would be forwarded again and someone would contact me. 24 hours later I called and was told there was no such thing as a ticket as the phone number was the ticket and they would forward it once again and someone would contact me. I told that person that it was too much on a coincidence to have asked to have it cut off on November 1 and it being off. I was told by three different people that my internet was on and there is a repair problem.. A few hours later we were called and told that the internet had indeed been cut off by mistake. I find this to be unacceptable. I was without internet and lied to by you staff. I expect that I will be given credit for the days it was off.