FPL Florida Power and Light company Corporate Office & Headquarters

I am so disgusted with FPL customer service. You call their office and can only speak to robots who read the same information over and over again. No supervisor is ever available, however, they can have one call you back within 5 business days. I even asked for am address to write to and was told only the supervisor has that information. I asked how many outages they had this evening and they didn't have that information either. My street has been without power since 2:00 this morning. It is now 8:34. A FPzl driver came thru at 6:15 then left. All the FPL rep will state is that restoral should be done by 9:30 (first time given was 7:15). I have a refrigerator full of food going bad as we speak. I have an aquarium with fish that are not getting fresh water & air. I have called FPL no less that 5 times within the last year with power outages. They have no record of any call ins. What are we supposed to do? Their service standards have to be better. They had a record year in profits yet the consumer is not important. I am writing the public service commission - any other suggestions?

Power surge blew through house, meter also blew. Looked like fire hit it...black & burnt yellow. Meter had been installed a year ago (new smart meter) by Honeywell who contracts with FPL for installation. Damage to a/c, pool pump, lighting fixtures, computers, even an electrical shock to a family member touching a wall at the time it went through. Power went out, not just to us but to 3,000 people in Weston. Called today to file a claim, they tell me we are responsible since the box is our property even though they admit it was improperly installed. Florida has legislatively removed our protection from the negligence of this company. If you can afford it, have a private electrician remove the smart meters. They are dangerous. FPL has paid their lobbyists dearly but we are endangered as a result.

The service is horrible. I've been a FPL customer since 1985 and I've never lived anywhere like this. The electricity goes out for no reason. No storm... nothing and the power just goes out. The bill has always been paid on time, yet they can't keep the power on most of the time. I've lived on both sides of the Mississippi and in a number of different States...some much poorer than Florida. I've never had the electricity cut off for any reason other than a bad storm. It has to be the name of this State being indicative of the vast majority of people here. Flori-duh.

Fpl is by far one of the worst companies I have ever delt with unfortunetly I can not do much seeing that this is the only damn electric company in Florida, turns out I acciendtly made a double payment on my account and now these stupid people say to call back in 2 weeks to request a damn refund check and that it will take another 2 weeks for me to recieve the check. first and foremost FPL needs to get their crap together and know that majority of people in THE USA! have a damn visa or mastercard.

Similar situation to Timmeran above. Ridiculous and inconvenient, if a check bounce or a credit card has an issue or in my case bank issues then you charge the customer a fee for each instance to cover their overhead or a bigger deposit. But this cash only is idiocy.

I know its been a very hard year for most customers with FPL. I am an example because I had my electricity disconnected, in March! I payed the balance due, that evening and was told by FPL reps. that the re-connection will take up to 24 hrs. As frustrating as this was with two children, we made by and waited patiently the next day. While at work, I called FPL and they told me that they were unable to access my home and that I would have to wait an additional 24hrs, this was at 10am that morning. I was so angry, because neither the technician or a rep. from the FPL office alerted me on this, if I did not call I would not know, since my gate access is connected to my phone.Why I said, it only 10 am you are telling me you can't re-route some one because of bad communication? I spoke to 4 supervisors that day that gave me 4 different answers. It took one smart, out the box Supervisor Ms. Kohl to arrange for me at midnight an emergency service tech, to help my children and I. To prove that FPL had interoffice poor communication skills, at 300pm, the next evening someone was at my gate calling me to tell me they were there to re-connect my electricity! What...They already did!

I am writting this letter in hopes that in the near future you can teach your customer service reps and SUPERVISORS..... How to treat customers with out us you would be NOTHING..... WE DO NOT HAVE A CHOICE ON A POWER GIVER THERE IS ONLY ONE SO BASICLY YOU FLORIDA POWER AND LIGHT has Floridians by the well we all know how that one ends... MY story goes like this i lived at 150 ne 38th Street # 4 in oaklandpark, I then moved to pompano, i knew i had a balance due, however i recived no last billing, I called anyway spoke to a pleasant (first time ever I might add) . I WANTED TO ADD MY BALANCE TO THE NEW ACCOUNT AND SET UP PAYING ARRANGEMENT FOR THE BALANCE DUE, SHE INFORMED ME THAT AT THIS TIME SHE COULD NOT DO IT BECAUSE SHE HAD NO BILL, THAT WHEN I RECIEVED MY BILL TO CALL YOU BACK ,,THAT DID NOT HAPPEN BECAUSE I JUST GOT MY BILL ON FRIDAY 3/25/2011 THEY DISCONNECTED MY SERVICE ON 3/29/2011 AFTER 230 IN THE AFTERNOON I PAID MY BILL AND I STILL HAVE NO POWER i GUESS YOU GUYS DONT HAVE ENOUGH BILLIONS YOU HAVE TO TAKE IT OUT ON THE POOR MAN, ITS VERY SAD THAT YOU GOT WHAT YOU WANTED HOWEVER I DID NOT I THINK THAT YOU SHOULD NOT BE ALLOWED TO DO SUCH THINGS TO PEOPLE TURNING OFF THERE POWER AFTER A CERTAIN TIME OF DAY, KNOWING YOU WILL NOT BE RESTORING SERVICE ,I THINK WE NEED ANOTHER ELCTRIC COMPANY I AM NOT HAPPY WITH YOUR SERVICE AND REALLY NEVER HAVE BEEN, I THINK A LITTLE MORE COMPOTITION AND YOU WOULD REALLY HAVE NO CUSTOMERS, YOU WOULD THINK AFTER THE PROFIT YOU HAD LAST YEAR ALONE THAT YOU WOULD BE HAPPY BUT I SEE THAT YOU REALLY DONT CARE ABOUT ANYTHING BUT THAT $$$$... i ASKED THE SUPERVISOR FOR COROPERATE NUMBER HE REFUSED ON SEVERAL OCCASIONS... I KNOW THAT THIS LETTER WILL PROBABLY GET THROWN TO THE SIDE , BUT IF ANY OF YOU BIG WIGS THAT ARE MAKEING ALL THE MONEY CARE ABOUT YOUR REPUTATIONS YOU WOULD READ THIS LETTER AND I WOULD HOPE THAT U WOULD CARE ENOUGH TO STOP LETTING YOUR EMPLOYEES TREAT YOUR CUSTOMERS LIKE THERE OPINIONS OR ANYTHING MATTERS TO YOU AGAIN LIKE THE $$$$..

Moved to a new house and got a bill in the mail requiring me to pay an extra $500 deposit because I moved into a house could not come up with the money in time so they shut me off and now require me to go to a bill pay place and will not get my online pay back until dec. I wish I could shop around for different company's because I have been to 3 bill pay locations today that don't even work and I called fpl and they wont accept my money over the phone and now I have no way to get my power back on until I can find another pay center. I am so upset they wont accept my money.FPL is the worse electric company ever.

I have been an FPL customer for many decades. Recently I changed banks and unknowingly neglected to save the change of bank preference for online payment. Not seeing the payment reflected in my online bankstatement I made another payment less than one week later to compensate. Again I was not aware that I was not set-up with the my new banking online. I than received a letter from FPL dated 10-22-10 to let me know my bank had returned my electronic payment and my account was charged an additional payment of $23.24. It also prompted me to pay the amount due by 10-3-10 to avoid disconnection. I promptly called FPL and managed to get through to a supervisor to be granted the opportunity to explain what happened and to further add that an additional check paid in the same manner was due in at that time. I was released froma one-time penalty and paid the amount that according to the sypervisor was due at that time. On 1-22-10 I than received the next letter notifying me of the next electr payment that was returned an d to pay the amount owed by 10-30-10 to avoid disconnection. Going online to set up all my monthly payments for the month of november I realised that FPL denied my account online access. I again called FPL to explain the previous error and mentioned the name of the supervisor that was aware of my account problems should the info not be readily available to customer service. I was once again granted access to a supervisor who in turn told me that I will not be able to pay my FPL bill online until 10-22-2011. I was kindly given the address of a Shell Gas Station within my area to pay my bill in person without an additional fee. Since I nor everyone else have a say or choice in shopping for our power the decision made by FPL put me on a cash basis has to therefore stand and I take exception to that.