Eddie Bauer Corporate Office & Headquarters

The problem with not just Eddie Bauer but retail corporates in general, is the glaring discrepancy in pay between the "executives" and the "people". There IS no dedication to the quality, the people, nor the desire to fix what went wrong 15+ years ago. If you were to ask anyone who worked at Eddie Bauer during the 80's and 90's, they would tell you a vastly different story than what this website displays. There was true loyalty to the people and a real concern for keeping quality as their number 1 goal. Unfortunately, the greed of the executives came first and all went downhill. Alas, it's not just Eddie Bauer, but it is sad to think that this legacy turned sour due to money.

Ellen from the President's office cleaned up a situation beautifully. We were very happy with the final result.

I have been a long-time fan of their dress shirt w/ button-down collar. Last three I bought were very small. When I compared them to the last ones I bought (same size), I realized they are significantly smaller and much lighter weight. Of course, still $49, but I can get better stuff for a lot less at Kohl's.

I havn't had any of the problems ordering that some have complained about, but there has been a serious decline in quality over the years! I have been buying clothing from them off and on for the last 15 years, and have seen other dips in quality, but nothing like there has been recently. It wouldn't be such a big deal except their prices have soared as the quality has gone down. The only reason I still shop EB at all is because they have tall sizes in shirts. If it wasn't for that, I would not buy any of their products. If you complain about nothing being made in the US, they will claim they do have some clothes made in the us. But I cannot find a single item of clothing on their website that does not say "imported". Wal-mart sweatshop clothes at high end prices.

I couldn't agree more with Mary's comments. I just visited the EB site to check out their Spring clothing line and once again it's the same old cheap, tacky clothing. Looks like they aren't selling much either since there are no comments and they have already begun their Spring 25 percent sale and it's only February. I think their loyal patrons of the past have moved on. I can't help but wonder who designs this junk? I got a bracelet from them that was leather?and plastic. YUK. Most of the shirts can't even be worn alone because they are so thin. The clothing isn't designed proportionately- arms too tight, thighs too tight, seams that shrink so badly that the pants legs pucker. There really isn't anything special or unique about EB that I couldn't find at Walmart or Kmart for about 1/4 of the price or less. I used to love their classic style but they've become so cheap and trendy and tacky that I can't even find anything to buy. 59 dollars for a pair of cheap cotton pants made in China or India is truly corruption at work. EB pays nothing for those pants..maybe at most 2 dollars a pair. They have crinkle dresses, crinkle shirts and all that really means is that they figured they could cut cost by asking the factories to ball up their items in a bag. When you wash these crinkle items, the crinkle completely disappears and you're left with an oversized thin piece of cotton. With all the complaints on here and their website, one would think that they would not continue to repeat their mistakes but they just seem to make one wrong lateral mistake after another. I wish they would go back to the quality and design of the classic EB clothing line before 2006. If you truly like quality, great customer service, accountability and classic styling, I suggest you go to Bean. I love Bean and have been one of their most loyal patrons for over 15 years. They got off track a couple of years ago but listened to their customers and have really made a splendid comeback. I feel good shopping with them and their prices are VERY reasonable.

I have written to customer service about the drastic dive in quality of Eddie Bauer's clothes (womens) several times Their response has almost always been something like "we stand by our quality." But that's just it - the quality is terrible. As a tall woman, I depended upon Eddie Bauer for great jeans, and great long and short sleeve t-shirts. I was a customer for YEARS . Now they add silicone into those cotton shirts, they feel slimy and the material is incredibly thin. The jeans are similar. The dresses are hokey looking and now some of the shirts have ridiculous embroidery and other designs that make them look cheap - incredibly cheap. Quite honestly, the clothing quality compares to that of Wal-mart. I would say the dive of the company's products began somewhere around 2005. I've been hoping they would return to the quality of clothing pre-2005 but they just can't seem to get there. Also, their sizing for women's pants is off the wall and you only have to read the reviews on jeans to see that they have made the former size 12, a 10, or an 8. What I have to say to their CEO is "DO SOMETHING!!" I would be willing to pay more just to have the quality of clothing back!

EB's printed material (including receipts) is liberally stamped with its unqualified guarantee of satisfaction or money refunded. Period. So I take back the four items our son bought me for Christmas, and what happens? They give me a credit and then insult me by calling the credit a refund. Based on their conduct they need to either change their guarantee or add "certain restrictions apply." When I challenged them all I got repeatedly from corporate is doubletalk. Door-to-door vendors are more ethical.

My experience had to do with ordering e-Gift cards. I wanted to order 3 cards. Filled in all requested information, to include credit card no. Click to submit the order and immediately got an error asking me to try again. So, again I filled in all requested information, to include the credit no. Lo and behold, I got the same error message asking me to try again. I was frustrated and closed out the website. Later I checked my e-mails and wouldn't you know it, Eddie Bauer sent me 2 e-mails confirming my order as being placed twice. Now, I'm really upset. So, I get online and start a chat explaining to the person what had happened and she could not cancel one of the orders. She said there was nothing she could do to cancel the order. She referred me to customer service. I got a very, very nice lady on the phone and, although, she kept me on the phone forever while she canceled one of the orders. I didn't mind because I wanted to get this resolved. She finally canceled one of the orders and I was happy again. As the day progressed, I got another 2 e-mails confirming my orders. Again, I got on the phone to confirm one of the orders were canceled and it was confirmed. Pheew. So I send e-mails to my relative regarding the problem. Well, my cousin wrote asking which e-Cards they could use, as they had 4 different nos. Again, I contacted customer service and spoke to another very, very nice lady and she gave me all the e-cards nos. that could be used. Goodness, I had to make many phone calls but I think it all worked out. One thing I haven't done yet is check my bank statement to make sure the amount for the extra charge has be credited to my account. Keeping my fingers crossed...I really don't want to have to make another call. BTW...this was my first time using Eddie Bauer's online service.

You have so many "poor" ratings that it is obvious you do not care about customer satisfaction. Even so, I want to add my own complaint. I received in the mail a "25% off Everything" coupon, so I sent my grandsons a link to your catalog and said they should pick out whatever they wanted for a Christmas gift. They did, but when I placed their orders on line, I did NOT receive any discount. I tried to phone your customer service line but was put on hold and never answered. I sent two different emails to your customer service email address, but received no reply. Since I had promised the gifts to my grandsons, I ordered the items even without the promised discount--but I will NOT be an Eddie Bauer customer in the future.

From loyal customer to forget it. Two decades ago, I had trouble returning a gift to an EB store and I sent the shirt to the man who was president of the company; he sent me a note and two shirts in my size, creating enormous customer loyalty: I bought by phone for years, and then online. I still have a few great thick turtleneck sweaters. Sadly, neither those sweaters or that customer service exists now (which is ironic in that I was asked by three men yesterday, at a church Christmas party, where I got the "great sweater"). There is nothing in my size I cannot get at significantly less cost elsewhere. And given the return nightmare my Godson just went through, I'm a lost customer to EB.

they had a gliche in their system and the amount I THOUGHT I was being charged was 50 less then the amount I was actually charged. When I called them they said it was my fault that I didn't pick up on the total. And they could read me the prices if I didn't believe them. I ordered from them twice and had problems both times. Eddie Bauer is horrible

I worked for EB Corporate for 3 years. All they care about is money. Executives that head different departments fight each other for power and money. They get bonuses and big benefits. They don't do any real work. The executives get HUGE salaries while the regular employees - at least half are on contract - get low wages and must work many hours of unpaid overtime each week. The clothes are made in China or other countries where it's easy to get garments made cheaply. Don't be tricked by their "all American" branding. These are 3rd world products made by a company that's only interested in the line below the bottom line.

Monday, June 20, 2011 KIND ATTENTION TO THE MANAGING DIRECTOR. DEAR SIR, OUR FACTORY GOLDEN CHANCE MANUFACURING CO LTD,IS LOCATED IN BANGKOK,THAILAND AND WE PRODUCE POLO SHIRTS AND T/SHIRTS OF TOP QUALITY,FOR FASHION BRANDS ONLY,WITH HI STANDARD WORKMENSHIP. WE USE 100% COTTON KNITTED FABRICS WITH THE FINEST COTTON YARNS COUNTS AS NE 30/S,NE 40/2,NE 60/2,FILO DISCOZIA, FULLY COMBED,SINGLE AND DOUBLE MERCERIZED. WE DO POLOSHIRTS AND T/SHITS YARN DYED,PICECE DYED,STONE WASHED,ENZIME WASHED,GARMENT DYED,OVER DYED, AS PER OUR CUSTOMERS’ REQUIREMENTS. WE CAN DEVELOP PROTOTYPES AND SALESMEN SAMPLES TOO. WE WILL BE INTERESTED TO MAKE THE PRODUCTION OF PART OF YOUR COLLECTIONS OF POLO SHIRTS AND T/SHIRTS IN OUR FACTORY. OUR CAPACITY IS 10.000/PCS PER MOUNTH AND WE CAN DELVERY THE GARMENTS IN 90 DAYS FROM THE DATE OF CONFIRMATION OF THE ORDERS. I THANK YOU IN ADVANCE FOR YOUR KIND REPLAY AND INTEREST IN OUR OFFER AND WE REMAIN,WITH COMPLIMENTS, YOURS FAITHFULLY, PIERO CASADONTE GOLDEN CHANCE MANUFACTURING CO.LTD. 98/247-248,98/401-402,SOI PRACHAUTIT 33 YAK 7 PRACHATIT RD.,BANGMOD,TUNGKRU, BANGKOK 10140 TEl 66-(0)86-5665003 66-(0)2-8733213-4 FAX:66-(0)2-8733656 E-MAIL: casadontepiero@hotmail.com piero.army@gmail.com SKYPE: casadonte2

Watch out if you return something. Even if you don't use their return label, they will deduct the $6.00 and hope you don't notice. I've addressed this before with their corporate office, but they are still doing it. I always return fed ex and now I have confirming emails that they deducted the $6 - not once, but twice for the same package when I paid for my own shipping - bunch of thieves!!

The quality and design of Eddie Bauer has become increasingly cheap over the past 5 or so years. I have shopped there for many years because I loved their traditional, well made clothing and truthfully, the things I purchased 20 years ago still look like new today. But those days of EB quality are gone. They are just like any cheap over priced retailer that focuses on selling trendy, cheaply made, tacky clothing. I currently have a rewards coupon and can't even find anything to spend it on! That's pretty bad! Aside from their cheap products, their customer service is the worst and their business ethics are as bad or worse. EB, in it's need for cash flow ( to inflate it's corp stock) will advertise products as being available on such and such date and then the products never arrive and are cancelled without as much as a call or email notification. They will also tell you that an order has been accidentally cancelled and that you need to place a new order and double charge your card. This happened to me, several times but even worse on 400 dollar purchase which overdrew my checking account. 800 dollars for a comforter and not as much as an apology! Oh and they simply could not credit me immediately. It would take time. I was livid. Like other posters have mentioned, they don't want to refund until you return the defective, wrong, or additional item. Well, I don't put up with that nonsense and I threatened to call the police and my bank and THEIR bank to report them. SO, they did issue my refund that day but were still rude and paranoid about making sure that I returned the other comforter. I would have had to make an additional trip in my car to a postal depot to return the box and do you think they care? Of course not. They won't even issue a credit for the time and fuel that is invested in me fixing their screw ups. So, I demanded that they send FedEx out to pick up the package. I wasn't about to waste my time and fuel on fixing their problem. EB is a company that not only rips off their customers and their country, they also inflate their prices to cover the cost of their expensive wasteful business practices. You can buy better quality products at discount stores. Seriously! Their lack of accountability by shifting the responsibility and costs onto their customers for their cheap quality products, poor manufacturing and disorganized customer service is indicative of corporate sociopathy that seems rampant in America today.

Please remove my comments from your "reader board". They were not intended to be a matter of public attention. Neither does it appear that at least some of the difficulties I experienced regarding ONE item was solely Eddie Bauer's responsibility.

If you ever get offered a job at Eddie Bauer, don't take it. They treat their employees like crap...just like Randy said, they have their employees "on call" for nearly an entire day, instead of just scheduling them to come in to work. So we have to plan on being at work, but won't know until 2hours before if we are actually going to have to work and get the money, or have no work and not get paid. This makes it difficult to plan, not only financially, but time-wise also. I can't plan anything because I MIGHT have to work, and then when I miss out on what I was trying to plan, and don't even have to work...well, it's just a silly waste of time. Additionally, they expect you to wear Eddie Bauer clothes, which is fine and all. But if I am going to buy your clothes, then I am an Eddie Bauer customer...not JUST an employee. And do they treat their employees as if they were customers, even though we ARE? Of course not! Don't work for EB...it's a waste of time.

Even with a receipt you cannot get cash only a store credit so.... So I ordered online with a credit but had to give my credit card number for the difference of like 40 bucks. I received my order and I received the wrong item, a swim skirt instead of a rash guard. I called them and get transferred over and over meaning telling my story and the order # over and over again to several people. So they give me instructions on how to return the swim skirt and tell me they will send the correct item the rash guard. The next day I see I was charged another 60 from my account for the rash guard I already paid for but was never sent. The customer service rep never said I would be charged again, nor did I give my credit card number on the call. I contacted them to tell them not only did the mess up then wrongfully charge me again. They charged me for the item I had paid for already and did not send (60 dollars for the rash guard and not 40 dollars for the item they accidentally sent)I sent the stupid swim skirt back days ago. Now I have to wait 14 days from the time shipping decides to open my return to be credited. NEVER AGAIN!

I ordered a pair of boots in Nov. 2010. They arrived 3 weeks later, coming from Australia(!?!). Too small, sent back for an exchange. Instead of boots, I received a check...or what looked like a check..actually, was a merchandise credit. No letter, no explanation. Original order was $296.00. Credit was $278.25 When I called, the operator made a great show of "investigating" and told me I'd have to settle for the credit on my card since they were not offering this boot again until next autumn... huh? So, let me get this straight. I order a product. Because it is not the correct size, I return the product for an exchange and pay for shipping it back, along with insurance costs..$15.00. Then I'm told I'm going to have to pay for their shipping and handling - what shipping and handling? The original? I have to pay for that because they don't have the product in stock? Is that my fault? Where I come from, that's the cost of doing business. But, I guess E. Bauer doesn't think so. I recorded the conversation..so stupid..I just paid almost $20.00.....for NOTHING!!!!! Eddie Bauer - you need to go back to business school. AND, You have not heard the last of me. IDIOTS!!!

I purchased a bedroom set on 11/09/10. It is beautiful and great quality. On 11/29, the Monday after Thanksgiving, I saw on the internet where everything was 30% off for orders placed that day. My order was about $600. I called customer service and although the woman was nice, she did not have the authority to give the discount on orders placed before 11/22. I sent an email on 12/3 describing the situation and asking if perhaps some adjustment could be made on my price since I ordered it so close to the cyber sale and it was on back order for 2 weeks. I never received a reply so on 2/3/11 I called the corporate office and immediately spoke with someone in the president's office. She listened and apologized for my lack of reply and issued me 30% credit on my order. I don't think service gets better than that. I will indeed shop with EB in the future. The bedroom set is beautiful and the service could not be beat. By the way, I did return 2 of the pillows I received and that was very easy because a prepaid shipping label came with the order and I just left it for my postman and received full credit within 10 days. I called customer service and explained the pilllows were not represented well in the photo and they waived the $6 return fee.