DTLR Corporate Office & Headquarters

The manager at South Dekalb Mall is very rude. He need to be fired asap... There is always a problem when new shoes come out. If you call then he dont have the ticket but if you go up there then he only give the ticket to whom he want to... Not sure how long this is going to go on but he need to be a sales representative until he learns how to be a manager.

My son called the Chesapeake Square store located in Portsmouth, VA to see when tickets for the new Jordan sneakers would be given out. A male staff told him that they were not giving the tickets out when they actually was. I went to the store and inquired due to my son being misled. The staff said they get random phone calls so they don't disclose the information because they don't want to be bombarded with people. There must be a better way of informing the community without misleading them. I am truly dissatisfied!

Purchased a $35 t-shirt and wore it once. Washed the shirt once on delicate cycle. When I pulled the shirt out the treads had came a loose. I took it back to the store and explained it to the manager. I was told it couldn't be exchagned because I had washed it. I never expected it to be defected. I spend a lot of money with your company but that ends today!!!

Complaint regarding the customer service at your charlotte,nc wilkinson blvd location. Service rep advised that you can't try on shoes that are new releases, when purchasing new released shoes customers are limited to only two pair & she continued leave us waiting while flirting with male customers. Please provide a policy stating such as there was nothing stating this. As a customer I should be allowed to buy what I want. Upset customer.