Charlotte Russe Corporate Office & Headquarters

The store is wonderful but the Charlotte Russe web site is anything but. Very time I have ordered something online at this store, it says "pending" for a week, then my account gets deleted and the order never even gets processed. The customer service is no help at all and I never get the issue solved.

TERRIBLE EXPERIENCE AT CHARLOTTE RUSSE! I went to Atlanta to visit my daughter and only had a few hours to spend with her. We went to Charlotte Russe and when we started to check out, their was a computer gliche which first of all, declined my credit card, then charged my bank account 6 times! Then I was handed a piece of paper with an 800# and told me to call that number. I explained to the sales associate that I felt SHE should call that # since I was the customer and it was their computer gliche! I could write all the details of what happened for the next 2 1/2 hours but basically, it FROZE and OVERDRAFTED my account making it impossible for me to use my card the entire 24 hours that I was visiting my daughter! It was a nightmare and I walked away feeling that had I not persisted with them, they would have just let me try to fix the mess they created.

Most of the employees I have come across at the location in Broomfield, CO are very friendly and helpful. But I have recently come across 2 unprofessional employees. One being the manager! I went to the store on a Saturday trying to return a dress I had purchased the day before with the receipt and the tags still attached. When I was there 3 employees were working. One was the manger, SUPER unprofessional for her title. She was the one who processed my return. She was very snippy and rude to me. I was to get $29 back for the return and she only gave me $23. Then gave me an attitude after I nicely corrected her. On top of that she gave me two dollars in quarters when there were dollar bills in the draw! The employee that I talked to about her behavior was very nice and friendly. She understood the problem and said she would do something about it. There was also another employee there that was on her cell phone the whole time! I am never going to this store ever again. They just lost a great customer. Corporate take the time to train your managers and employees to respect customers, otherwise there will be more lost customers!

obviously I have had similar issues in exchanging merchandise in store as these other ladies above. It is ridiculous that charlotte russe can honestly CARE LESS about their customer service reputation and losing loyal customers who have shopped there for years! To be able to see all these negative reviews and not have the eagerness to want to change this ASAP is unbelievable! How do you conduct business in such an unprofessional manner? What a shitty company. Charlotte russe needs to close down..they don't deserve to be in business. Fuck this place.

Hello, for Christmas, my mom bought me three dresses [as well as a headband] near the end of October and mid November [there were two separate orders]. Being smart she shops early so we don't have to sit around waiting for packages to come in. Unfortunately, none of the dresses fit so I decided to do the obvious...go in to return/exchange the items. She lives in Missouri [I in Florida] so she had to mail me the receipts. When I received the receipts, I read the instructions on how to return the purchase [besides the obvious] but I was very upset to read that you have to return the items within 30 days of receiving the items. Not only that, but I also do not have them placed in their original packaging...obviously. I'm disturbed by the fact that not only do I have three Christmas items I can do nothing with...but now my mom has spent a little over ONE HUNDRED dollars buying your products that is now a waste. I am NOT pleased with this return policy at all and do not appreciate the fact that your store is telling me I can't return these items. If you cannot offer me a full refund, I am sorry to say I will no longer be shopping at your store as well as I will be giving bad reviews. The return policy may seem like no big deal to some, but it is the holidays...some people buy earlier than others. It's unfortunate that we have to be punished and lose money because she shopped for Christmas presents early. Please respond ASAP. I also sent this message to customer service and all I received was an apology for the inconvenience and then a link to the guidelines on how to make returns. I cannot begin to tell you how disappointed I am. I have been shopping at your store for years now and have never had one problem, but now when I want to simply exchange these items [I'm in no way asking for money back...I love your products and would simply like to exchange for a larger size/or just get something new all together], I'm being told no because it is has been more than 30 days. I work in retail as well and even I know some companies are able to make exceptions. Like I said, I am not asking for money back...just to simply exchange the items and am very disappointed that I cannot. It's disgusting to know my mother has now wasted a little over 100 dollars on products that I can't even use. It's been fine shopping at your stores but if your company cannot offer me the ability to exchange these items [you know, something more than a very insincere apology and a link to your returns page...which I obviously had already been to], I will no longer be spending my money at any of your stores.

I will never shop @ charlotte ever again,i purchased 2 pair of boots the day after thanksgiving,and went back and saw a pair i really liked,so i had my daughter return one of the 1st pairs,on another day,and she lost the reciept,these were xmas presents,so i did not even try them on fully till the day after xmas,well my daughter lost the reciept,so a manager told me if i brought in my bank statement,they would look up my reciept,so i took it in,and another manager said no they could not look it up,and they could not do the return,because my bank statement showed it was past the 30 days,um it was a xmas present,and they were the last pair of this boot,so i couldnt even exchange them and then they were $20 like they couldnt return $20,they make millions compared to a petty 20$return.the associates and managers are all rude at store 384 in canton,ohio,not one of them knows whats going on,they all run around lost and are not friendly what so ever,even my daughter and her friends say charlootte ruuse workers are rude.i think they need to send in a secret shopper everyday for 2 weeks and see first hand how impolite and rude their employee's are and how noone in there knows what they are doing.I WILL NEVER BUY ANOTHER ITEM FROM THERE.

I work in retail myself and have NEVER been so appauled by the customer service (by a manager) that I received tonight. My friend and I were shopping around and an employee approached us to say "All shirts are buy 2 get one free"..Who actually questions this? We said thank you and continued shopping. We had one more store to look and decided to come back for the camis tops we wanted. No more than 20 minutes later we came back and picked out our camis and headed to check out. As we were being rung up, the sale price wasn't accounted for and we both mentioned the buy 2 get one free and were told that sale ended at 5. WHAT? why werent we told about a cut off time or why was there not a sign up saying anything about the sale ending at 5? Not to mention, we were told about the sale at exactly 5:37 because I had a phone call right after we were told about the sale. So I began to speak with a manager and she continued to say the sale ended..basically too bad. She told me if we hadn't left the store..then we could have gotten the sale price..seriously?? I continued to say what did it matter if we left the store for a minute if we were still told about the sale well AFTER 5 and were not told it was going to end or "ended" at 5. The situation doesn't make sense to me but she was defending it. As I tried to get an answer about why it's my fault that an employee told me this..she said she wasn't going to argue with me because she had so much to do around the store..I then asked how this can be solved and she literally turned around and walked away from us! Both of us were trying to explain and being calm but she wasn't about to even listen or solve the problem. She said she would "talk" to her employees. But in retail..that's not how it works! You ask how you can help the situation, not make it worse! Needless to say my friend and I did not buy anything and we walked out. She had a 50+ dollar purchase and I was spending around 30 and I guess customers and sales are not important to them. This customer service issue needs to be fixed! Roseville, Michigan - Charolette Russe @ Macomb Mall

I love Charolotte Russe. It is my favorite store. I had an issue today that has left an unsettling taste in my mouth about the company. To make a long story short. I purchased a shirt, the buttons/beads on the strap broke while I was trying the shirt on at home. I had not tried the shirt on at the time of purchase. I took the shirt back and had the wrong receipt. I asked if I could simply exchange the shirt, and they denied me that opportunity. I brought the shirt back today w/ the receipt and was told that I am past the 30 days, and they probably would not have been able to take the shirt back anyway because of the broken beading. I advised that the tag was still on the shirt, you could clearly see that the shirt had not been worn, they apologized, and told me there was nothing they could do. I don't always wear clothing as soon as I buy them, and this is the 2nd time I have purchased a garment and was unable to use it at all because it was defected and offered no resolution. I don't expect anything for free. I was able to provide proof of purchase in both instances and have paid your company money for garments that I have not been able to use at all. Again, I love Charlotte Russe, however, this policy may result in the lost of a good customer that has spent a lot of money with your company. Thanks! Felicia Williams williamsfelicia@hotmail.com

I use to love this store!! Key words is USE TO!! The Charlotte Russe in Baybrook Mall, Webster/Clearlake, TX area has turned into a nightmare! A few weeks ago I went in with a coupon I got from a sales associate for 10 dollars off. I was told that they could not use the coupon because there was NO EXPIRATION DATE...I did not understand because I had held on to that coupon to use the next time I went in. NOPE they did not accept it. Sunday September 18th between 3pm and 5pm I was in the same store/location, and found two shirts I LOVED!! And was very excited to see them on the sales rack (buy one get one 50% off) got to the register and the cashier told me there would be no discount. I told her I would show her where I found the shirts and the sign and that there were tons more. She called a manager over who procceded to tell me I would not get a discount because they must have been in the wrong spot. I again said, "I can show you where I got them etc..." long story short he told me that it didn't matter where I got them or how many were there no discount would be applied. I told him to keep the shirts for full price and left the store very unhappy! I could care less about the discount I was upset with the way I was treated by the associate and manager. I think a reevaluation of the employees at this location needs to take place...this is not the first time I have had very poor customer service from here. I wonder what happened to "the customer is always right"...is the Charlotte Russes tag...the customer is only right when we say so?

My name is Julie and I left a voicemail as well to file a complaint. I've had several interactions with the Murfreesboro, TN store, and honestly frequent there at minimum once every couple of weeks. Because I live an hour away, it's difficult for me to stop by more frequently. The interactions between myself and the Store Maanger, Diedrick, have been extremely poor. He is short tempered, becomes frustrated easily when multi-tasking, and is selective on who he assist. There have been several times where I stood in line for 15 minutes to be assisted while he was gossiping with co-workers and/or helping others that fit "his need". I've observed him almost in panic when the store was extremley slow. Ulitmately, he does not prefer to assist customers in different areas. For example, when assisting at the registered or dressing room. In speaking with him over the phone, I relayed a concern of returning an item within 30 days, because I live over an hour away. Although Ill be able to return the item within 31 days, he refused to assist me and stated he could help where I live but if I wanted the return I would have to figure something else out. He is extremely rude, and if this is the service from the Murfreesboro store I receive when I've spend thousands of dollars, I refuse to shop in the Murfreesboro location until action is taken. On the other hand, the cool springs store is always very friendly, laid back, and continually assists in many ways. They are accomodating and can handle the busier days.

I been having a problem with some of your employees in Ridgeland,Ms not taking the sensor off the items I have bought. I stay 45minutes away & it's not that easy 2 drive & bring the item back right away. If u would please address this situation with your employees.I have 2 item sitting in my closet now because of their mistake & the first shirt I do not have the receipt because it's been there 4 about 4 months because I don't drive 2 ridgeland often & now can't get the sensor taking off. That will upset a CUSTOMER if they r planning on wearing the shirt to a special event and can't. Everyone makes mistakes & that's understandable but this has happen more than once! Thank You, MS. Edwards