Burlington Coat Factory Warehouse Corporation Corporate Office & Headquarters

I have no idea if you even read these reviews, but I certainly hope so. What are you doing with the Burlington Stores? The one at Jantzen Beach in Portland, Oregon now looks like a glorified Goodwill. It was one of my favorite stores. I could find what I was looking for with ease. The store is now a mess. The clothing sizes are all mixed up. I had to look through everything in order to find my size. There was clothing on the floor and slung over the racks. The check out stations are now filled with kiosks of disorganized junk ...bath supplies, candy,socks, etc. I talked to the manager, and she said that the store was recently remodled (over 6 months ago!), but Corperate has decided to go the way of Ross and TJ Maxx ...if I wanted to go to Ross or TJ Maxx, I would have shopped there. I want the nice, neat store where things could be found. I want my old Burlington back!

I went into the Burlington Store located in the Mall in Portage Michigan today 10/4/12 at 10:30 am. I was looking for a couple of good loaf pans. I was appalled when I started walking through the Home Kitchen Items. Pots and pans lying on the floor, tissue paper, empty boxes strewn about. Dinner plates broken on the floor. No one around to help me find what I was after. I just left the store and went to Macys where I found what I was after.

I am now even MORE disappointed to see all the awful reviews about this company. I honestly figured I had bad luck & chose the wrong store to use for my first Baby Registery. Come to find out, after reading some other reviews, I am not the only one who feels this is one of the WORSE companys to deal with! I received multiple emails, calls, & text messages from friends & family to inform me that more then half of my registry was out of stock to order & send to me off my registry. (The items that took me 2 + hours to search in the store & scan.) Come to find out, while shopping in the Ft Myers, Fl store with my boyfriend, I made the comment to him about this issue & another pregnant couple said they were dealing with the SAME issue. I received many items (exact brand, color, ect) but most of my family & friends had to take the make & model from the Burlington site & plug it in on Amazon & have it shipped since there was no way to do it from Burlington directly. I received a few doubles & brought them in to the Ft Myers, FL Burlington store to be talked down to by one of the managers. He actually told me Burlington isn't like Target & Wal Mart, if it wasn't bought from there store he wouldn't take it back & give me credit toward other items or even my $1500 crib set I had sitting on lay-away. PRETTY MUCH HE TOLD ME I SHOULD HAVE USED TARGET OR WAL MART & THIS COMPANY WASNT GOOD! My bosses wife ordered me, off my Burlington Registry, the stroller & infant carrier & received an email with confirmation after plugging in her credit card. WEEKS LATER receiving another email informing her the order now could not be place, they are sold out. So she called the Ft Myers, FL store for Kevin the store manager to inform her there was only the floor model & it could not be sold. Again, me & my boyfriend went up to the store to double check & see if the stroller was really out of stock. Sure enough it was, BUT right in front of our eyes, an employee was selling the floor model!!! (NOT THAT I WOULD HAVE EXCEPTED THE FLOOR MODEL, ewwwww, BUT THE ACTUAL STORE MANAGER HAD TOLD MY BOSS NO, HE WOULDNT SELL HER IT!!) About a little over 8 weeks into ordering my 4 piece crib set + toddler railings, ect I called to check on my order. What do you know! It was there...hmmm Makes me wonder when they were going to tell me. A few days after this, before I could make it down to the store to start paying on my lay-away, Hector, the Baby Depot manager called me to tell me he received a email from the manufactor that the hutch for the bookself was on back order for 2O MORE WEEKS!!! (My baby would have been long born by then...) I called to speak to Kevin, store manager & all he could do was offer me 10% off the floor model hutch. Needless to say, Burlington was just very disappointing all the way around & by all the other reviews....EVERYONE FEELS THE SAME WAY.

Clyde Ramdial of Florida is stealing and selling all your stock privately. He is also playing with the system and taking allot of cash. He is also sharing private data to our competitors. He need to be reoved ASAP

I work at the Norfolk Burlington on S. Military Hwy. This store does not have the necessary floor coverage to assist customers, often times one person has to cover three adjoining department while maintaining their own department. How do they expect you to wait on customer(s), answer phone inquires, be called at the front to assist with cashiering duties, check stockroom for merchandise, and monitor the floor for shoplifters. IMPOSSIBLE!!!!,to say the least. Often times there is no one scheduled at all in a department(s). This poises a problem for recovery at closing, leaving the store at night between the hours of 11:00 or 11:30pm instead of the scheduled 10:00pm, and you wonder why we are over in working hours for employees. Once hired, you are promised training and get little to none because u rely on other employees to provide information on how to do a task. No decent working hours are available, often times employees are given one day out of a week to work but were promised more when hired. Yet this store continues to hire new employees. In addition, now Burlington wants to impose on their employees a strict attendance policy that states if you get 12 points in six months you will be terminated. Yes, attendance is important, but life happens. You do NOT want your employees driving like a maniac to get to work on time out of fear of losing their job. Burlington Coat Factory needs to take a serious look at their system. This can cause a level of dysfunction, high stress and low morale.

I have currently been working at burlington coat factory for 4 years and I am 20 years old. I work at store 204 in syracuse NY. I was the only shoes associate for 2 years (occasionaly got a part-timer who would quit). Eventually requested a position on customer service to challenge myself and have been there since. there is one word to describe the job...frusterating. A store credit issue from a layaway is corporate policy. A customer service representive should have explained this the day any layaway is put on. You have 30 days with a recepit to return anything you want for cash back(or how you paid)on a REGULAR PURCHASE. Note that most stores (especially in malls) only offer store credit for all transactions. When you put on a layaway your minimum payment is 20% of the total cost plus a $5.40 non-refundable fee. If you cancel a layaway or let it expire and additional $10.00 is automatically deducted from your total paid. NO WHERE IN THE EMPLOYEE HANDBOOK DOES IT SAY WE HAVE TO CALL A CUSTOMER TO LET THEM KNOW THAT THEIR LAYAWAY IS ABOUT EXPIRE. If you receive a call from an associate about your layaway they are going out of their way to provide better customer service on their own behalf. It is the customers responsibility to keep track of their own layaway. Note that you have a price guarentee with your recpeit After that you would take a markdown price on the item your returning. This also applies if your doing a non receipt return. WE CAN LOOK UP THE TRANSACTION IF YOUU PAID WITH A DEBIT/CREDIT CARD. I highlight and circle the return policy on layaways to every customer who puts on a layaway. If you put on a layaway with a cashier who did not go over burlingtons corporate return policy with you I apologize but this is the policy and there is nothing that anyone (except a level 4 manager) can do about it. Don't shoot the messenger. Often times the corporate shorts us on hours usually closing with under 8 people for the entire store (especially problematic for larger stores like STORE204). tasks are divided up generally leaving associates with multiple departments to stock and recover (clean). you are shopping in an under staffed store at all times. Also interpretation of policies and changing of policies creates confusion among associates. More then likely your shopping expierence will depend on who you are dealing with personally. Policies are changing at constant rates more then ever so you are going to get different answers from different associates. This is the bad part of burlington. EXAMPLE: a customer was mailed a 20% off coupon. the coupon expires 12-12-12. The customer wishes to use the coupon on 12-13-12. One supervisor may tell you that the coupon is expired thus, not vaild. Another supervisor may over-ride the system with a keyturn and grant the customer 20% off. Who was right? Both supervisors did their job accordingly and correctly. Why? Beacause the policies on matters like this are vague. On one side the coupon had a dealine to be used by, and corporate hates losing un-nessacary dollars to expired coupons(or anything like this). On the other side the supervisor does not want to lose a sale and customer over a coupon one day late. As an employee of burlington coat factory, we only get 10% discount total purchase (occasionally 20% off for associate appreciation week). Our registers will not allow any more then that for employee discounts. Not even a store manager can over ride that. Most coupons sent out to burlington customers are only off of one item, and can be hand keyed in off of a smart phone. We must accept any coupon in any shape or form as long as the digits are visible and its not expired (again depending on who you are dealing with) If you are doing a return with no receipt but you still have the tags, YOU CAN STILL GET STORE CREDIT. you just lose out on your price guarentee you had with your items and would be forced to take a markdown price. If your missing both the tags and the receipt, then there is no proof of purchase and should not be returned UNLESS we can find the EXACT same item in the store and use the sku# and class# off that item. Special orders are technically converted to layaways after the item arrives in the store. This is to prevent associates from placing it on the sales floor. In most cases you are not charged $5.40 like on typical layaways. This is why its technically not a layaway. random purchases will print out a 10% off coupon for one single-item if you complete a survey by calling a 1-800 number. you can rate the store any number you would like and still get the coupon. I'm sorry if anyone was roused into giving better numbers for a coupon you would recieve any ways. Not everyone in the store is built for customer service at burlington at store204. Everything that I am posting is to represemt the indviduals operationg store204 in Syracuse New York to show you that not every store is taking advatage of your shopping expierence and some people do try to do the right thing.

I bought a crib for my son at Burlington. Thankfully it was in stock at the store. However, when he was 18 months old, I wanted to turn the convertible crib into a toddler bed with a rail so he didn't fall out. The railing needed to be ordered, so we order it in January and was told it would take 5 months- so May. I was disappointed that it was going to take so long because we wanted to start training our son to sleep in his own bed. We were going to be him cool character bedding and everything so that maybe he'd sleep in there. Well I called before May just to see if it had come in (I called in April) and they were rude to me as well and said not to call- that they would call us. So we didn't call again until the 5 month date. We called a few times and each time they said they couldn't find it and they would continue to look for it. Finally we gave up and said we didn't want it anymore and asked for our money back. Now- my son's 2 and I'm thinking about skipping the toddler bed and converting the crib into a full size bed- but I don't want to go through this ordeal again! How can I get the rails and get them in a reasonable time frame?!!

Today, my daughter and I went to the Burlington Store in Nashville TN. I rarely go there but my daughter likes going there because of the shoe department. FINALLY, some one told the management team to get it straighten. Dont get me wrong, there could be more improvements but the difference was noticed immediately upon entering the store. Today was the first time I didnt want to leave after 5 minutes. But my main reason for the comments is because of an employee name Donnette. When my daugther and I were ready to leave there was 3 cashiers at the register with one young lady who appears to be the "cashier monitor". The male and other female cashier took a long as possible not to attent to others. When the customer of the male left he never called up another customer. The female cashier decided to join him when she finally finished with the poor woman who seem to be standing there forever. Donnette seem to be the ONLY PERSON with a sense of urgency and positive customer services. I let her know I truly appreciate her DOING HER JOB TODAY. Please note: THE FIVE STARS ARE FOR DONNETTE...not Burlington. I do appeciate the improvements tho but the store needs some better organization. PLEASE WORK ON YOUR STAFF. THEY WILL KEEP GOOD CUSTOMERS AWAY.

would like to know why there are no white people employed at beaumont texas store

.Not everyone is trained to be a cashier at burlington. Yes employees are told to tell u that it takes up to 18 weeks for special order baby depot furniture....that's the makers of the furniture...not burlingt on. Yes u do need a receipt for an exchange or refund....duh. if something doesn't have a tag don't stand in line holding everyone else up. Ask someone b4 u get in line. How would a cashier know off the top of her head how much something is. They just can't punch in a price on burlingtons registers. They need a ticket. Don't be so hard on the employees. They run several departments at one time. Not their fault there isn't enough cashiers or help on the floor. Its all about that mighty dollar for corporate. Many are great workers and take pride in their work. They have to work in several departments now. Not like the older days when u had experts in only 1 department. Customers throw stuff on the floor, leave the fitting rooms trashed, try on shoes and find it too hard to put them back in the box and back on the shelf. The toy area is a daycare for the kids. Ripping boxes open and parents no where in sight. Talk about rude and slobby! Burlingtons wouldn't look the way they did if customers were respectful. Do they live like this in their homes? Maybe....probably

I ordered a crib and 2 dressers from the Baby Depot in February. My baby is not due until the end of May, so I thought that ordering it in February would leave plenty of time for delivery (since anywhere else I could order nursery furniture from would take about 2 weeks or less!) That was a big mistake!!! When we went to the store and found the furniture that I "had to have" I should have known there would be nothing but problems. My first sign should have been that the woman working in the department had no idea about what was going on. They had to call someone from a different department to show her how to place an order for the furniture. And the order was not placed at the time anyway. Basically they took down the furniture information, as well as my information, told me that the order should take 2 weeks to come in, and walked us to the registers to pay for it. We were never informed of 2 VERY IMPORTANT things (1) we could have put just a 25% deposit down and (2) baby furniture orders were taking up to 20 weeks to come in...THAT'S RIGHT 20 WEEKS, THAT'S 5 MONTHS!!!!! I didn't even think to ask about a return policy since, like I said, it was the furniture that I HAD TO HAVE. That was completely unfortunate, because after talking with the manager I learned that they would only issue me a store credit gift card. I am sorry, but I don't think I would want a $1000 gift card for any store, let alone one that was run so poorly!!! So here we are, about 12 weeks after I ordered the furniture, no one can give me a clear answer about where the furniture is or what is the status of the order. The only thing both the sales associate and the Baby Depot manager keep telling me is that "furniture is taking 20 weeks to come in, so it could be another 8 weeks." Which is COMPLETELY UNACCEPTABLE since my baby is due in 2 weeks. I am having a VERY HARD TIME UNDERSTANDING HOW, IN THIS DAY AND AGE, FURNITURE CAN TAKE 5 MONTHS TO BE DELIVERED!!!! Even if it has to be manufactured from scratch, 5 months is just rediculous!!! Ultimately, I am SO SORRY THAT I ORDERED MY BABY'S FURNITURE FROM BURLINGTON. PLEASE, UNLESS YOU ARE ORDERING IT 5 MONTHS BEFORE YOUR BABY IS DUE DO NOT ORDER FROM HERE!!! I PROMISE YOU CAN FIND SOMETHING SOMEWHERE ELSE AND BE TAKEN CARE OF IN A MUCH BETTER WAY...ESPECIALLY DURING THIS VERY SPECIAL TIME.

Never use this layaway @ Burlington coat factory they suck! I put something on layaway here in Tucson AZ and forgot about it. I called them and asked when was the layaway do, the little giggly girl on the other line stated:”did you get a call?” someone should have called you, but we put it back. She stated they charged me 5 dollars for the layaway and 10 dollars for the cancellation fee, I did not have a problem with that, what I did have a problem with, is they want to give me a gift card instead of my cash. I hung up the phone and realized what she said. I called back and talked to the supervisor, Monique, at the store at ElCon. She asked me, if I could read, because it was on the receipt. She also stated that it is store policy to give a gift card for layaway, if you don’t want a gift card, do not use their layaway. This is the worst customer service ever; they were patronizing and condescending, showed no empathy and plain old rude!

I WENT YOUR OUTLET IN FREEHOLD ,NJ..I HAD AFEW THINGS ON LAY-AWAY,I MISS MY PYMT.ON THE 6 0F MARCH 2012.SO BUY THE STORE RULES OR THE CORP.RULES. YOU GET IN HOUSE CREDIT,THIS CAN BE ACCEPTABLE,BUT I FIND IT NOT..MAYBE I WANT TO SPEND MY MONEY ELSE WHERE..ITS LIKE YOUR STEALING MY MONEY FROM ME,AND FORCING ME TO SPEND IT IN YOUR STORE..I THINK THIS IS WRONG,BECAUSE IF YOU WERE OUT WITH YOUR WIFE ,KIDS OR WHOEVER AND DON'T LIKE THE FOOD,AT THE PLACE YOUR AT,THEY WILL REPLACE YOUR FOOD,OR NOT LET YOU PAY FOR IT,OR GIVE YOU YOUR MONEY BACK..BUT YOU CAN BEST BELIEVE I WILL PUT SOMETHING ON LAY AWAY AGAIN,AND IT WILL BE A MINUTE B-4 I SHOP THERE AGAIN..AND YOU DO HAVE A NICE SELECTION OF CLOTHES..

I am writing in regards to the store located on Donnell Drive in Capitol Heights, Md. On 3/2 and 3/3/2012 I visited the store only to find extremely long lines. There must have been at least 100 people in line each day with only 3 cashiers. This is totally unacceptable. The managment of the store is the blame. Could the manager not know or see the long lines and try to alleviate the situation. I think that the lack of sensitivity to the customers is because the store is located in a predominantly black neighborhood and there was not one non-minority in the line. I suspect that the Annapolis store would not have this problem. The manager, Sean K. should have put more cashiers on duty or opened up a register himself.

First, you need to add a 0 on rating option. I went to the one in Mandarin Jax. While I was looking through the merchandise I was aproached by the "operation manager" who came asking me if I could do the favor of calling from my phone to an automated system which was a survey about his store. He said and I quote " the rating goes from 5 being best to 1 being worse, answer 5 in all questions and you get a 10% discount on your purchase today. You know, put in a good word for me and I will take care of you". So I did, #5 on all of them. I get to register and cashier tells me... is from 1 item only. As he is standing behind her... he is mimicking "just pay, I'll take care of it". So, I did. The total discount was $1 after the survey was already submitted with perfect score. As I'm grabbing the bag he walks with me outside and says and I quote " listen, I'm sorry but you misunderstood what I said. Come ask for me on your next purchase and I will keep my promise, I'll give you the 10% discount". At this point I'm furious because I felt he used me to make him look good and he didn't kept his word. As soon as I told him that the corporate office will know about this ... he agreed to give 25% on the spot and returned it to my card. Bad experience .... terrible customer service. Staff is not reliable, always annoyed, and misrepresent the company's name.

0 stars. I saw a flyer advertising glider chairs for a black friday sale. Normally i don't dare venture into any store on black Friday but the price for the glider was very reasonable i could not pass it up. I went to the store and asked a sales associate where the gliders were that were on sale. She looked annoyed and and led me to the chairs but told me they would have to spcial order it because they had sold out of their stock. I had to pay up front and the purchase was considered a lay a way. I was told they had up to 90 days to get the item. I called a month later to see if the item had come in and i was rudely told not to call them they would call me. I waited another month and called again and again i was rudely told not to call. It was about 5 days until the 90 day mark so i called to see if the item was in. At this point I was told they called me dec 20 to tell me the chair was in but the phone number didn't work. So basically my glider had been sitting in their stock rook for 2 months. I asked to speak to the manager to see why a second contact attempt had not been made to inform me chair was in. She said they had transposed my phone number incorrectly. I asked why they they didn't send me a notice in the mail and the manager proceeded to tell me they had up to 90 days to contact me so they would have tried again in march. The 90 day cut off date was feb 25...why would they call in march? And further more they had an item sitting there that was paid in full. They made no attempt to contact me after the initial call which did not go through due to their mistake. So my husband goes to the store to pick up the chair and they tried to give him someone else's chair and the only reason he didn't drive all the way home with someone else's chair is because he checked our original receipt. We did end up with our chair but the whole situation is just unacceptable customer service. Never again will I purchase anything from burlington coat factory.

I went to the store in Richardson, Texas for an exchange (I do not have my receipt). The tags are still attached to the 2 items but I was told that if the store has not sold the items within the last 30 days they will not accept the exchange. I think that is simply poor customer service and it proves once again that your store could care less about customer accomodation. I could understand if I was asking for money back but I simply want to exchange the items. This is yet another reason I have vowed to keep my family and friends out of your stores. Over the 2011 Holiday season it was known that your sales went down due to Wal Mart bringing back their layaway program yet you all still dont' find away to accomodate your customers. Every Burlington has a new rule/policy that changes every 30 days. I just wanted you to know that we will never shop in your store again and hopefully many others will do the same after I post this message on my social network.

I received a jacket for Christmas from my neice. It was thw wrong size so I decided too return it an get a different one. The jacket was only $24.99 but the coat I chose for m self was much higher. I used my debit card to pay the difference. Upon shopping a few days later, I saw a different coat that I much preferred. I went home to get the return item and proceeded with the purchase of my choice (having my receipt from both purchases). Instead of the cashier ringing up the first iem as a return and refunding my money - less what was spent by my neice, she rang the entire order as a return leaving me with no option of getting any monies paid directly from the second purchase. Her carelessness was time consuming and costly. A manager pretended to call headquarters (and refused to allow me to speak to them) and stated their response was that here was nothing they could do as it was showing in their system as a return with no receipt. I checked my bank account to see if the monies were taken out and of course it was. I am so upset with the way this situation was handled. I am not sure if I will patronize them again.

I went into the Phoenix Metro location 40 min before closing and as soon as crossed the doors I was informed the store would be closing. I stated I'm just buying some pillows and recieved a stern we are closing. Every 5-10 min there would be an announcement that the store would be closing. After picking out my 4 pillow sets and a $106 dollar comforter set, I headed up to the register. The sales lady offered no greeting and when I asked about using my coupon from my mobile device she stated "I'm not going to use that" I asked why I couldn't use my $10 off coupon she stated company policy but her manager took a look at me and said not a chance. I then said I wasn't going to buy my $150 plus tax purchase. I started to walk out and then asked if I can speak to the manager who then told me she could use the coupon but only on one item. I said okay and then I had to wait 10 min in line behind the managers husband, while she joked with him if he was going to wear the outfit for her tonight & then she gave him a big discount. At that point I let the cashier & the manager know I would never becoming back due to the poor customer service and that I teach customer service classes and that I am letting everyone know about this situation. As I was walking out the door the manager called me a stupid gringo. I will never bring any business to this store one for extremely poor customer service and because the manager is racist.

i work at a burlington and believe me i know what a disaster the store can look like. i wish they would have associates in each department working who knows that area real well. it use to be like that but now the stores run on bare bones. there are never enough cashiers scheduled so floor associates end up being on register, so store goes unmaintained. i wish corporate would allow the stores to give out more hours and hire more people and provide training. i hear your complaints everyday i work. i wish it was so different, but i guess its all about that mighty dollar they are saving. i know i always go above and beyond in my duties. wish customers wouldnt take their anger out on me when so much is out of our hands