Briggs & Stratton Corporation Corporate Office & Headquarters

i must say that i have had the worst luck with briggs' snowblower parts dept. after the 5th call trying to get my part for my snowblower they told me that were sorry we don't make calls on mondays because were too busy!! wow!! i can not believe that this company is still in business......please read this before ordering your snowblower.....and if you have a choice...do not order a snowblower that is make by this company....brute power!!!!!!!!!!! i must also say...i will be taking this to the internet and the media....facebook is very good for voicing concerns and problems...and trying to let people know that this company needs alot of work....wow...

Oscar, anyone who puts a moment's thought into your comments has wasted valuable time in their lives. Briggs is not using Chinese castings, they're made in the USA. And, they're not going belly up. BTW, I find it sad that no one takes the time to write positive things.....only the negative comments seem to be posted. I have owned multiple Briggs products--all have been outstanding quality and exceptional value. And, I'm a proud employee of this great, American organization. Oscar, if you are an employee, you should be ashamed. I'm hoping you aren't, because your incorrect comments would indicate you have learned nothing during your time there.

Once Briggs and Stratton took pride in its products, now it only takes pride in its earnings statement. Old B&S cast iron engines go on and on and on. New B&S aluminum engines self-destruct within 3 years( if that long.) Briggs and Stratton has been sued for its misleading policies. My two John Deere lawn tractors, a 2005 LA 102 and a 2010 LA 105 have both had serious engine problems. The older one had a valve spring compression relief problem- that is the gadget which vents compression while starting to allow the starter to overcome the compression of the engine. Mine went bad, had it replaced, went bad again- did work around (hand turn the bail on top of the engine past Top Dead Center so the starter can kick the engine over,) to no avail. Engine very difficult to start and threw a rod while traveling along my driveway (not cutting anything.) B&S no help. The compression relief issue is a design and manufacture issue and not a usage one. B&S has chosen to market an Edsel. Second tractor is just out of warranty- naturally- when valve cover begins to leak- engine time is 40 hours. Engine is noisy and erratic. Given experience with first JD and long talk with owner of JD dealership, I'll never buy a Briggs & Stratton engine or a low end John Deere. Bad news for all of you who say craftsman and Toro and yardman are better deals than JD lawn tractors- MTD makes them all and John Deere owns MTD. And Briggs and Stratton sells their poorly made and short-lived engines to MTD. B&S is probably using Chinese castings and as many parts as they can get in their engines. I have evidence of this but given B&S emphasis on the bottom line, not hard to figure. Oh, before I forget Corporate performance: for customer service, poor to despicable; for corporate profits; fair to mediocre; for future business, buy Honda, at least they aren't made in China yet.

For the web reviewer- dust off your resume and start looking for another job. It's easier to find another job if you're still employed while looking (some pyschological thing with HR people.) Briggs and Stratton is going to go belly up and will end up being purchased by some other company. B&S Employees will get the shaft in the merger/takeover.

Begun, the great internet educiaton has.

All of my quesotins settled—thanks!

There was a time when B&S engines all were high quality products. Those days are gone. All of the their engine plants produce cheap, mostly plastic crap nowadays. Back in the 50's to even early 80's you would buy quality and very serviceable B&S engines, no matter what size. Then, they went the way of the buffalo, just a shadow of their former selves, bowing to the economic pressures they've largely given in to plastic parts and in general, assemblies that don't last anywhere near as long the should. It's just a very sad fact that in order to be competitive, American companies have given up on producing high quality anything, and instead produce junk. There was a time when I wouldn't have a Japanese car in my driveway, now the Japanese cars and lawnmowers and bikes and televisions, etc are of better quality than almost any American made product. This sucks.

I agree with everyone who has given B & S a one rating in service. If I could ,I would give them them a big zero. My 20 hp engine blew up on me about 5 wks. ago. It was running in neutral with the brake on and suddenly it made a bad noise I took it apart to see the damage and the connecting rod was broken and the counterweight links were also broken. I contacted Basco about it to see if anything could be done knowing that it was out of warranty because they only have a 2yr. one and my engine was 4 yrs. old. The same day I talked to them I recieved an extended warranty in the mail that covers the engine until March,2012 because I had joined the classaction lawsuit against Briggs and Stratton. To make a long story short, I jumped through all the hoops and brought my engine in pieces to the center they told me to. It took them four weeks to get an answer from them,[Preferred Power was the distributer that had to make the decsision. They only had pictures to go by so they denied the warranty and said it was caused by low oil in the engine. I totally disagree because there was plenty oil in the engine and I beleive that a bad connecting rod was the cause of the problem. I wonder how many other owners of B&S engines have been told the same as an excuse not to honor their warrenties?.

Have had my 2 engines that blew nup due to poor workmanship in with B&s for over 3 weeks and no calls back and a real bunch of asses trying to find out what is going on! I am going to go to the better business buerow and switch to koller just like sears did and so many others are doing, no one should have to put with this crap!

I purchased a John Deere riding lawn tractor just under 3 years ago. It started to smoke badly the other day. Diagnosis broken piston ring in Briggs & Stratton engine. Rep from John Deere said " the tractor is out of warranty and therefor they were not responsible". When I ask if Briggs & Stratton would provide any form of restitution the rep responded by saying " Briggs & Stratton provided John Deere a botton of the line engine, one that would allow John Deere to make the desired profit required and as a result Briggs would not do a thing and that I would be wasting my time trying". I thought that both of these brands were top notch. Why would a company spend millions building a reputable name as these two companys have and start putting out junk? I have owned more than twenty lawn mowers in my life with Briggs and Stratton engines, all of which were great.I will buy neither of these brands again and I will do what I can to create awareness to others that I know to be ware.

This is my second engine problem with Briggs & Stratton in the past eight years and my last.This mower has a class action law suit.The mower is four years old and has a valve problem.I thought it would be faster if I just replaced the heads rather than send it to a shop to be repaired.WRONG MOVE.It has been more than two weeks and will be several days(I'm told)before I get the parts delivered.Took an hour just to get the sales persons(2)to take my order.I was told they had all parts and would be delivered in five business days.After two weeks I called to find out where the parts were.I first was told they could not find my order.Then they were returned.Then told they were back ordered.No one from B&S called to tell me anything about my order being back ordered.I should have sent the mower to a shop to be repaired.I will not have to worry about a B&S engine again.I will not ever buy a product with a B&S engine.EVER. B&S is full of B&S

Briggs is terrible. 20 phone calls to cutomer service, no responses until I threatend and talked to the customer serivce manager Alex, no pride to solve the customers problems what so ever. After two weeks of agonizing calls. I Was told my new engine, under warranty, would ship ground standard. Even after I asked to please expedite it and I even offered to pay for it. I have had a machine down for over a month. DO NOT BUY A BRIGGS OR YOU WILL REGRET IT!

I must agree with others about making contact to order parts. I have been over a month trying to buy a head gasket for my riding mower. One place said they would send it right out. Waited two weeks, nothing! Contacted someone again, they said they will expedite it---- still no gasket. Anyway I received two gaskets but were all broken in several places, can't use them, will blow out in same place. so the next try to order I suggested to please wrap it in a piece of plywood to keep it flat. That was a week ago! What must a man do to get these people on the ball! I wish someone would write to the CEO of this company to get their head out of the sand!!!!! John Zolotoff Albany, Oregon

If there was anything worse than 1 star, that's what I would give the customer service of Briggs and Stratton! I've had my mower in the repair facility for almost 6 weeks now. The motor was lacking power and using oil. After sitting in the shop for 5 weeks, I get a call telling me that the distributor has looked at it and determined that the air filter being dirty caused all the problems. Have you ever heard of such BS? The mower was only used 5-6 times for trimming purposes when the problem started, so there is no doubt in my mind that the air filter was the cause of these problems. I've been in contact with Briggs and have been told they are not going to cover it on the warranty. I then called to see about having it repaired, and was notified that when it was taken apart, there were no intentions of putting it back together, so I was going to have to buy many new parts to have that done. I have asked for someone in Corporate, but was transferred to a parts department. I wish that I could speak with the president, or CEO, and voice my opinions on the way they conduct business!

I purchased a power washer for $750.00,on sale,from briggs & stratton on line.When I got it I called customer service with a couple of questions,real bad idea.I called on Friday and waited for 25 minutes,no human contact.Only bad music and recorded messages.Called monday,waited 50 minutes,still no humans. Just same bad music and recorded messages.I then called the corporate office and got someone who said they would help me but it might take 5 to 10 minutes because their computers were slow.I told them okay but also said I thought their costomer service `sucked`.The woman then told me that she didn`t need to listen to me talk that way put me back on hold.!*#*I hung up again and called back. This time I was transferred to a manager.Finally right? Wrong!I got another recording and left a message along with my phone asking the manager Alex (whatever)to call me back.After two more phone calls to Alex and three days,I still haven`t received a call.