Acer America Corporation Corporate Office & Headquarters

How bout NOOOOO stars. I have an acer dumped my soda on it, I sent it to acer they called to tell me it wasnt under warranty fix it would cost 199.oo to but by the time I returned the call they had shipped it back to me. I set up for them to repair at there 199 rate and got 2 gaurantees that it would fix everything and be back to top condition and yes yes yes was all I heard and paid 21.00 shipping again. They called me week later to tell me they could not fix it everything was damaged but they would sell me a new one for 628.00. I told them after a long long long fight to send my computer back. They refused to give me shipping credit and told me it was my fault it was water damaged, which they new the first time I sent it in, anyway I took it to a local company and after replacing the hard drive my computer is perfectly fine I am typing on it now. They rip you off at the repair center and I am writing headquarters, they have poor pooor customer service, good product I love my acer!!!! HATE THE COMPANY!!!!!

I bought a netbook to have communication with family while in the military, but one week after purchase it would not boot up, i sent it to get repaired, it took 1 day to get from Virginia to Texas normal priority mail, and 2 days to repair, but when they sent it back they only put part of my address on it so it got returned, they promised to ship it two day because of their mistake, but did not, they lied to me, it was originally sent back to me on 11/11/2010 it is now 11/26/2010 i still do NOT have my computer, i have went almost a month without a computer and they just say there is nothing we can do. ACER has the WORST customer support and products i will NEVER purchase anything through them again or recommend it to anyone.

acer and gatway E machine is garbage computer no body talk nice about acer this company sude be stop selling ther product in saudia arabia am business advisor for saudi government i will do my best to stop this corporation not to sell in any arab country ther business is scam please stay i way from acer and gatway

I rated this 5 stars because it is so funny. This is clasic. Arun P: Hi, my name is Arun P. How may I help you? Charles Millner: Do you have a phone number for ACER? Arun P: YEs Arun P: Charles, my understanding is that you need the Acer voice support number? Arun P: I will be happy to assist you, how ever please provide me the correct serial number or SN ID. Charles Millner: Yes Charles Millner: I want to talk to someone in Customer Service in the United States. Charles Millner: If you have the main number for the factory, I can go from there. Arun P: Okay. Charles Millner: Standing by for phone number. Arun P: Sure. Arun P: Charles, may I know the year of purchase of your computer Charles Millner: 2006 Charles Millner: I know that my system is out of warranty. I want to talk to someone at ACER in the United Sates, about another issue. Arun P: Charles, I am sorry that we do have a voice support number for in warranty customer's only. Arun P: Charles, I can understand your concern, however I am sorry that I am not able to get the computer details from our data base since the computer is old model, I see that computer is out of warranty and I am going to see what best I can do for you. Arun P: May I please know the issue you are experiencing with the computer? Charles Millner: All I want is a phone number for any ACER facility located in the United States Charles Millner: If you can not porvide me with a phone number, just tell me and I will eventually find one. Charles Millner: Standing by. Arun P: Okay. Arun P: Charles, the voice support number for Acer is 1-800-571-2237. Charles Millner: Thank you Arun P: Charles, I am sorry that you won't be able to contact this number since the computer is out of warranty. Charles Millner: then why did you give me this number? Arun P: Charles, I have already informed you. Arun P: Charles, I am sorry that we do have a voice support number for in warranty customer's only. Charles Millner: Do you realize that this conversation could be as funny as "Whos on First?" Charles Millner: It was an Abot and Costello act. Charles Millner: You can look it up on the web sometime. "Whos on First." Arun P: Charles, I can understand your concern, however may I please know about the issue you are experiencing with the computer to help you? Charles Millner: It has to do with the company that ACER reccommended to me for support for out of warranty problems. This company is a joke, and I want to tell the CEO of ACER that it is a Scam. Charles Millner: I really need to talk to someone before they close today. I need a phone number. If you don't have one that will work, thats Ok. Charles Millner: Standing by. Arun P: Charles, may I know what can I do for you? Charles Millner: This is funny...........I want a phone number. Charles Millner: If we continue this conversation any longer, I could see this routine to someone. This is great. Charles Millner: I ment to say sell not see. Charles Millner: Can I print this conversation out???? Arun P: Charles, I am sorry that we do have a voice support number for in warranty customer's only. Charles Millner: Ok............thanks for the effort. Arun P: You are welcome. Arun P: Thank you for contacting Acer live chat, have a nice day. Leave Request Email Response Type your message here, then click Send or press <Enter> Send Attach File

the worst customer support that you can get... I bought a new acer monitor and they want to charge me for help. I have never dealt with a company like this. Never again.

Wish I could give them 0. I called Acer warranty to tell them that my ac adaptor had gone out. The man on the phone told me that I had 2 options. The first option was that they would send me a new one but needed my credit card to hold money on. When I asked why they told me it was just until they got the old one back then they would release the hold. I told them my computer is still under warrenty and I was not giving them my credit card. Well then the second option is what you'll have to do. Pay to send the broken one in then in 14 business days I'll get the new one. I asked why they needed the broken one and was told that they repair them. HMMMMMM don't know exactly how they do that but....So I told them no I have a third option come Monday Morning I am calling corporate. I tried calling the service center number on the back of the warrenty booklet,yeah it has been disconnected. Will never ever purchase another Acer.

I have experienced many of the same things as other customers and it's really frustrating. I have to buy a new laptop OF COURSE A DIFFERENT BRAND. The customer service is awful, the wait time on the phone, the managers, and the product itself. I won't go into detail about my disappiontments with ACER because it the same things you guys have already said. I'm just sorry I didn't read the reviews first. I paid good money for this laptop and could have purchased a dell, e-machine, compaq, or hp for less. FYI-Dell has excellent customer service and honors their warranty and values their customers. It technology so things will happen but the way it's handled from that point is UNBELIEVABLE.

I am thorough frustrated with Acer's attitude toward incoming calls and no follow up. I have a laptop, 2 years old, used only for download photos, and harddrive died, after searching the web multiple times and calling without a person to talk to, I finally called corporate and they advised to obtain hard drive and then to call again and they would send me an operating system. I asked if I could purchase at their site, and was advised older ? hard drives are sold to vendors for resale to public. I have tired on Ebay with no luck, have called your offices sooooooo many times and only want to locate someone to resolve this problem. I am upset that your repairs are being handled by outsourced area that charges by the minute to diagnose,. then to charge you much more than the items are worth.

Terrible technical support. Refuse to honor warranty despite "purchase date" listed clearly on their website that is still within warranty. Have some magical second "purchase date" that is outside of the warranty. Tech support hung-up on me several times, refused to listen, refused to check the website, transferred me all over, and often answered with sarcasm. Absolutely astonishing. The 100% worst customer service I have ever received in my entire life.

Here's why I give them a poor rating. They thought I was in another country, even though New Mexico is a state. The tried to screw me out of Warranty time also. Chat Transcript - 10/04/2010 01:11 PM Hi, my name is Ambli. How may I help you? Ambli: May I confirm that the serial number of your Acer product is LUS700B028914359951601? Ralph Green: Hello. I sent this unit in not long ago due to hard drive problems. It is doing exactly the same thing again. Ralph Green: yes Ambli: Thank you for the confirmation. Ambli: Ralph, I have validated this serial number and found that this computer is not covered under warranty. Ambli: However, I will do my best to assist you. Ambli: May I know the issue in detail? Ralph Green: The same as last time. The hard drive locks up. Ralph Green: I get an image on the screen, but no reaction. Ambli: I understand that the computer locks up intermittently. Am I correct? Ralph Green: All the time. It's unusable. Ambli: Okay. Ambli: May I know when did this issue start after repair? Ralph Green: The pointer moves, but no reaction to clicks. Ralph Green: about two weeks ago. Ambli: Ralph, have you performed a system recovery? Ralph Green: Tried. Ambli: May I place you on hold for 3 minutes while research this issue? Ralph Green: sure. Ambli: Thank you for being online. Ambli: Ralph, In this case, you can send this computer to our repair center in Temple Texas/Ontario. However, if you send the product today, you will get free service. Ambli: I will check in our database to know whether you can extend the time. Ambli: Please provide me 2 more minutes. Ralph Green: I will send it. Ambli: Great. Ambli: I appreciate your patience. Ralph Green: can you email me the address? Ambli: Of course. Ambli: Are you in US or canada? Ralph Green: US Ralph Green: New Mexico Ambli: I would like to inform you that we support customers from US and Canada only. Ambli: Have you purchased it from US? Ralph Green: New Mexico is a State :) Ambli: Okay. Ambli: 10986 N.W.(North West) H. K. Dodgen Loop Temple, TX 76504 Ralph Green: since 1912 Ambli: I will provide you a case number. Ambli: Please read the below disclaimers now. Ralph Green: OK Ralph Green: Same place I sent it last time. Ambli: Ralph, I am sorry. I found that the previous case number has expired already. Ambli: Now you are not under 90 days service warranty. Ambli: So you will have to pay $99 and one way shipping charges. Ambli: Shall I go ahead? Ralph Green: How is that possible. I received the email to mail it on 7/04/2010. They didn't receive if for days later Ralph Green: I still have the emails Ambli: I can completely understand your concern. However, the case number has expired already. Ambli: I really wish I could help you. However, my scope of support is limited here. Ambli: I need to create a new case number for you now. Ralph Green: They received it on the 15th Ralph Green: I can send you the email Ralph Green: warranty shouldn't start until I got it back Ralph Green: not when the problem was reported Ambli: I can completely understand your frustration. Ambli: Unfortunately we do not have any other option. Ralph Green: It's not frustration, it ethically right Ralph Green: supervisor please Ambli: We can provide you free service only up to 90 days. Ralph Green: it hasn't been 90 days Ralph Green: read the date on your own emails Ambli: Ralph, supervisor can provide you the same information. We will not be able to change the depot repair policies. Ambli: Unfortunately I do not have that option. Ralph Green: I reported it on the 4th Ambli: The July and August months have 31 days/ Ralph Green: You received it on the 15th Ralph Green: that matters not Ambli: This case number has been created on 07/04/2010. Ralph Green: the 15th is the receipt I have Ralph Green: the repairs weren't done then Ambli: This case number has been created on 07/04/2010. So 90 days are over already. Ralph Green: warranty starts when I get the machine back Ralph Green: no Ralph Green: I didn't have the machine then and the repairs weren't done on the 4th Ambli: Ralph, we are calculating the days from the day when you create the case number. Ralph Green: we didn't teleport it. Ralph Green: then you're calculating wrong Ambli: I am sorry. This is the only option I can provide you. Ralph Green: you're saying you do not have a supervisor? Ambli: Our supervisor will provide you the same information only. Ambli: They will not be able to change the policies. Ralph Green: I still want to speak to it Ambli: Okay. Ambli: Please provide me 2 minutes. Ralph Green: your policy is has bad math Ambli: Please provide me 2 more minutes. Ambli: Let me check with my supervisor. Ralph Green: OK. I still have the email that says you received the unit on the 15th. Ralph Green: The repairs weren't complete until the 18th Ralph Green: You will be cheating me out of two weeks Ambli: Thank you for being online. Ambli: Ralph, you can contact our higher authorities in this case, Ambli: I will provide you a web link now. Ambli: Through this link, you can contact our email team. They will transfer you to level 2. Ralph Green: I will, because as it stands, Acer is cheating it's consumers. Ambli: acer1@mailwc.custhelp.com Ambli: I fear that I am not the right person to comment on this. Ambli: Please provide me 2 minutes to create a case number for you. Ralph Green: email that to me Ralph Green: I agree. Ambli: acer1@mailwc.custhelp.com Ralph Green: That's why I want higher in the food chain. Not your fault you company is a rip-off Ambli: I can understand how you feel about this issue. Ambli: The case number for future reference is 1-71FQ13. Ambli: Please provide the above case number to email team. Ralph Green: OK. email that also. thanks. Ambli: Okay. Ambli: You are welcome. Ambli: It was a pleasure working with you. Ambli: Thank you for contacting Acer Technical Support. Have a great day. Ambli: Good bye, take care. 'Ralph Green' disconnected ('Concluded by Agent').

DO NOT BUY THEIR COMPUTORS THE DO NOT WORK AND THEY LIE TO YOU AND TRY TO GET YOU TO SPEND MORE MONEY THAN WHAT YOU HAVE ALL READY SPENT i HAVE CONTACTED THEM MANY TIMES AND THEY MAKE UP ONE LIE AFTER OTHER, WHEN MY LAPTOP WAS THREE WEEKS OLD THEY KEPT SAYING THAT MY LAPTOP HAD VIRUES AND i NEEDED TO PAY OVER 200.00 DOLLARS FOR THEM TO FIX IT EVEN ATFER i EXPLAINED TO THEM THAT MY MCAFEE PROTECTION SAID NOTHING WAS WRONG WITH MY LAPTOP IT TAKE TRYING TO MAKE ME PAY SOME GT PROTECTION AND THEY WERE LYING, MY LAPTOP DOES NOT WORK HARDLY EVER HAS AND I BOUGHT MY LAPTOP AT MY COLLEGE BOOKSTORE AND HAVE NO MONEY TO BUY ANOTHER SHAME ON YOU FOR CHEATING POOR COLLEGE STUDENT OUT OF THEIR FURTURE

I am sorry I bought this comp. It is not a purchase I iwoul recomend to ant one. I have had it for about 2 years and it needs repair already I only use it about 1-2 times a week it hasen't been used that much. It needs a new screen picture jumps and has lines in it I will never buy another one from this company

Reading these reviews have me even more dissatisfied with Acer than before, I didnt think it was possible! Apparently I picked the crappiest computer imaginable to purchase. Just like the rest of these people are saying your product really sucks and so does your customer service. I am definitely reporting acer to the BBB of Maryland! I wish I could rate the product and your customer service at a big 0 because a 1 is actually to good for your product and your company! I will spread the word across America Do not ever Purchase any products from Acer!

Don't buy Acer!!!! I bought an Acer Aspire One. The microphone is crackly. Sent it in after terrible talks with INDIA. I had to pay to send it into repair. Came back with micro. still not working with Skype. On the phone again with INDIA and finally, after 2 hours, I got US help. NO HELP. They want me to send it back again!!! BBB has Acer listed with a C-. They expect at least a B from good companies. Tech. support is horrible!!!!!

My laptop has gone to repair because it was overheating. It was about 4 months old and cost close to 700.00. When I received it back, it had been damaged in the repair center. The plastic casing had a gash down the entire right side, it had clearly been dropped and the LCD screen was damaged. It was in perfect condition when I shipped it and the shipping boxes were not damaged. I confirmed with a representative at their Level 2 support that it had been damaged and was assured they would fix it, so back it went a 2nd time. I received it back almost 2 weeks later and the LCD screen was damaged and a portion of the plastics they had repaired was not installed properly. I called again only to be told by Level 1 support that he was reading notes on my account stating they would not repair the damage because I had caused it. Once I finally reached Level 2 support, I was told there was no such note on my account. I was assured if I shipped it back a now third time, that they would cover overnight priority shipping to and from. I was assured it would return to me by the end of the week and my repair would be completed the day it was received. Fed Ex has now missorted the box and I can only hope it arrives. I have called Level 2 support again and spoke to Customer Care and frankly, they do not care. I was told that "if" and "when" my laptop arrives, they would repair it and it would take 7-10 days. I spoke to Lorraine, and ultimately hung up because she all but stated to me she didn't care. I have no idea if I will ever see my laptop again, or recover the costs of what I have loss. If I do receive it back, I doubt it will be in any usuable condition. Please, please heed my warning and do not purchase anything Gateway or Acer. I don't want anyone to feel the way I have the past few weeks trying to get customer support from a customer care team who doesn't care.

i what to buy acer computers for my kids but when i called acer their reps could not understand my question then hung up on me i was polite and never raised my vioce just kept trying to explain that the acer on thier website configuration was not available at any of the stores i went to and if they could send me in the right direction all they kept saying was go to home shopping network at this point customer service is that bad that i would never even consider buying acer or gateway

I am giving Acer a poor rating due to the companys' poor customer service. Their phone service NEVER understands the numbers and letters you are reading into it. When I typed the ID numbers into their website it couldn't read them either. Finally I punched them into the phone and finally got to talk to someone. We were told that we would have to ship the net book both to Acers' repair center and back to us at our own cost. Keep in mind that this computer is still under warranty. By the time we paid insurance, shipping and a return receipt it would have cost us more than to repair the computer locally. I even spoke to the manager at the repair center and he said he had no options. We are in the market for two new laptops and you can bet neither of them will be an ACER. No wonder they ask you if you want to extend your warranty at the beginning of the call, no one would buy it after they knew what the service was like.

I want you all to know that I believe when a product works the information must be shared. It is up to the consumers to share their information; I would give ACER 5 stars because I purchased a laptop Aspire 3680 series in August of 2008 from Walmart and I have not had any problems with it AT ALL!!! As a matter of fact, I ran over my laptop while it was in my traveling case not once but twice coming out of my driveway; going backward and forward in a hurry for work. When I realized it was my laptop bag I just knew that I would need to purchase another one so on the way to work I was trying to decide what budget it would come from. To my surprise, when I got to work I opened my case and yes my screen is cracked definitely but the computer still works. I just have to minimize the screen at times to see the words but IT WORKS!!!!! I would recommend ACER to anyone and thats the only laptop I will purchase EVER and U am hoping to purchase one before Christmas. F Hunter Training Specialist, DIRECTV (256) 922-7423

Reference: Repair Service #16KSHIP To whom it may concern: I give Acer a 1 Star poor rating because since purchasing my Acer Laptop in October 2009, I have had to return it for repairs a total of 4 times. Each time taking a week to three weeks out of my work schedule. I am very disappointed and disturbed after sending this computer in for the 4th time [my warranty ends in September 2010], I am now being told by the repair center in Texas that the computer has suffered a liquid spill and major components need replacing and that I will be responsible for $199.00 repair cost. Each time I have returned my computer, it was because of no fault of my own. In complete honest, I have never spilled liquids, drop the computer or caused any such damage which would cause the computer to be sent in for repairs. I purchased an Acer Laptop because I thought it was a great product, but have come to discover that the product spends more time in repairs than on my desk. I am willing to forget the numerous times for repairs and shipping periods, if my computer is repaired and/or replaced for the last time without me having to forfeit any money to do so. It baffles me that after 4 return times, I am now being told the damage is my fault. This I do not accept and will not take this explaination likely or without further action on my part. Therefore, I ask you to honor your warranty and statement of "good" customer service to my purchase. Thank you very much. Carl E. Bell 151 Hunting Avenue Hopikins, SC 29061 803-206-4941