Zappos Corporate Office | Headquarters Contact Phone Number & Address

Judy

9/13/11

I have been purchasing from Zappos for over 5 years now. I recently bought my kids school uniforms from them. The brand was french toast and it was supposed to come 3 in a pack. When they arrived at my house there was only one shirt. I called customer service about the problem and they refused to ship the other 2 shirts I was shorted. The way the representative talked to me, was like I was lying about not receiving the missing shirts. I will never again shop with zappos!

Dana

7/3/11

Someone in North Carolina stole my credit cards numbers and Zappos shipped merchandise to the thieves overnight, then Zappos Customer Service rep Joyce says "If we lose our merchandise, then we may not give the charge back." Taking money without rendering services or merchandise is theft even if it's Zappos.

Zappos' rep joyce says "we're the victims too." i disagree zappos received my money, a thief in NC received a survival watch, and i paid for everything. i'm the only victim.

Kristin

10/20/10

Good afternoon,

I was just on hold for 55 minutes only to get a message that "Zappos is out celebrating their culture," and then proceeded to get hung up on. I have been a Zappos customer for 3 years. I recommend Zappos to everyone, I have always been pleased with the customer service and are more than happy to tell my friends and coworkers that's where I get my shoes. I have even written reviews on the Zappos website to tell them how much I appreciate their services. I was planning on buying new shoes while searching your website. I am extremely dissatisfied and considering no longer using your products. Thank you for your time.

Sincerely,

Kristin