Xsport Fitness Corporate Office | Headquarters Contact Phone Number & Address

School

4/23/12

I have been a member of Xsport in Merrifield, Washington DC area for about two years.
Around 6 pm on April 23, 2012 , after I returned from the swimming pool, I found my locker was opened although I locked with my lock(combination lock) before I went to the swimming area one hour ago.
About 100 dollars were stolen from my wallet. I called the police for me to report.
This gym is a very dangerous place. I tried to make a complaint to the company (HQ in Chicago) via assistant general manager, however, he rejected it.
I would like to ask the members of Merrifiel to be extermely careful in locker rooms. The Xsport in Merifield is not a safe place.
The service of the staff was very poor. The company should take care of its member whose money was stolen in a locker room.

Very Dissappointed EXmember

4/24/12

To whom it may concern,

First of all, I just want to make it clear.... Xport Fitness is a VERY AWFUL PLACE. Their customer service team isn't helpful at all, they worry about to sell, sell and sell... their machines are broken and dirty. When I wasn't happy anymore I wanted to cancel my membership.. so I went to the location I used to go, the person told me to call the headquaters never provided me the phone number..I had to searched myself when I called the person she was very rude and didn't provide any customer service at all. She told me to make sure I follow the instructions in the contract otherwise they will still charge me .. what kind of help is that?? so, I had to send the letter hoping they would let me know that they received the letter, ofcourse they never contacted me via mail or email, so I had to call days before to make sure they don't charge my card, it really was a VERY BAD EXPERIENCE I hope customers read this so they don't have to go through the same delay ... never ever going to that place again >:-[

Trouble!!	4/30/12
Anyone can help me with contact Info/ email address for any corporate people in Xsport like Principal: Mr. Steven M Rayman (President) Customer Contact: Mr. Dennis J. Pierro (Vice President) Freaking people in this organization are liars.

Viper

2/19/12

I've been working out at differnt gyms for over 30 years but I can't believe the scumbag,gangbanger,riff raff they let through the door late night/early morning.I didn't know Downers Grove XSport could be such a dangerous place.Sat. 2/18/12 four low life punks tried to scare me into leaving the pool.They were clearly breaking membership rules and the staff doesn't know how to respond/take action!I filed a police report because I was told by the leader he possibly had a gun in his car and he might just use it!He said this right in front of the XSport supervisor.When I went back on 2/19/12 I was told three of the four were let back in the next day.Understand I've had incidents like this happen several times over the past year while trying to swim.Stay away unless you're able to stand up to these punks.

awful place

10/30/11

This place is awful it is dirty the staff dont care all they want is to sell sell sell the place is overcrowed the machines are almost always broken and the the weights are always MIA! the place stinks to high hell i swear it has not been cleaned in years! my son always get severly ill after being in your child play area! im done with xport! and their BS! 1 star too bad it dont let me rate you a ZERO!!!!!!!!!!!!!!!!!!!!!!! and stop trying to sell me your WORTHLESS offers

troubled

9/29/11

I think its ridiculous that Xsport (Naperville location) does Members appreciation days and the workers think its meant for the employees. Food comes in and they grab all the food. I seen a Mgr. literally take a shopping bag of food leaving the table empty. REALLY why bother calling it Members appreciation day. Absolutley no staff should be able to touch that food. In the 3 years ive been a member I have not once had a cracker off the table because first Im not there to eat and secondly the tables are usually empty anyways.

Etty	7/10/11
Always the best content from these prodigious wrirets.

Mavrick	7/11/11
If you want to get read, this is how you shloud write.

i reather not give my name	6/21/11
boolingbroock il it has berry bad customer service especially the leady that baby seats my daughter she does not get up to baby seats the kids.

Marie

7/1/11

I want to share my story so hopefully this does not happen to some one else. A couple years ago, before my daughter's wedding I wanted to shed some pounds and get in shape. I joined Xsport and hired a personal trainer, so I wouldn't get hurt. What a joke. He did not take into account my age,59, and had me doing exercises that hurt my knees. I told him several times that this worried me, but he rudely said " no pain, no gain". I ended up with a torn cartilage and had to have surgery. I developed a blood clot, had an embolism and almost died! My knee will never be 100% and my leg still hurts from the clot. When I contacted Xsport they were very dismissive. The trainer is still there. More people will get hurt. Age is a factor in training, but this company does not agree. Please, whoever reads this, specially if you are over 50, be careful! Personal trainers are not all created equal!

jane doe

4/13/11

to whom it may concern
xsport fitness at the brick yard. you have to most ignorant managers that i have ever meet.i am a customer there and i seen how these managers treat there employees like shit. they have no respect talking to them in a bad manner. i just dont understand how they treat there employees like animals. i am also a parent who takes my child to the child care those two poor ladies who work there. they have so many kids for two woman these ladies work so hard to make the kids happy but there too many for two workers. i see over 50 kids one night state laws says ten per employee god forbid if some thing happens. xsport needs four woman to work child care at night. i seen once or twice another girl helping them for three hours are you nuts they need help more then three hours. these parents stay two hours there they think its a child care facility i think you should rethink how many hours should they stay. i seen customer take advantage of these woman were are the boss to protect them.for a doller a hour these customer want to much for child care.as a parent i pay more a child care facility to watch my child. these customer bring there nieces there neighbor kids and there kids that's crazy for a dollar.i been a customer for over seven years and i have got very friendly with these ladies they are very loving and very careful but some times i see parents that want more for them.i think corporate should be happy they have two woman who watch over 60 to 70 kids a day and had never had a accident that i am aware of. think you should thank your two employ's for bing good child care workers for the night shift. thats why i am still a xsport customer because i know my child is in good hands. but you really need to send all your managers to some kind off class to respect there employ's and to teach them to talk to them and there customers because i think they are full of shit.

Mom

3/15/11

If there would be a rating less than 1 you, as a company, would receive it. Your committment to your employees and clients is less than honorabl, it's deplorable. As a mother of an employee who was injured on the premises (Arlington Heights), you ignored his injuries, ignored the workman's comp. lawsuit and ignored him totally. This is NOT the first person to get injured at this location. When the manager of this site lowered his hours to less than 4 per week, they told him that now he is no longer able to meet his minimum requirements and let him go. Great job! You are a class act and one that anyone would look forward to calling you as a employer. NOT! I am leaving my name out of it so that I won't be harrassed by your so-called management.

Disappointed Xsport Fitness

3/15/11

Cut to the chase; XSport Fitness’ business model is using the bait and switch tactic. Once you sign up on a “month-to-month” basis they have this “policy” in which the only way you can get out of the agreement is to send a certified letter stating your wishes. Oh, that’s not too bad to ask of a customer, but it’s not that easy. They continue to give you the run around on why haven’t stopped from withdrawing funds from your account monthly.

Granted the $29 bucks a month is peanuts in the realm of everything, but I’m talking about principal’s here. You have to call a “800” number and talk to a customer service representative in order to get them to understand you do not wish to be a member any longer. After which I faxed my letter to them, stating to them to close my account. By the way, let's just say the tone of my voice could have shattered a wine glass...that's what it took to get it in their heads to stop charging me for frivolous charges. Only then did they promised to credit my checking account for 3 months (after debiting for 7 months longer than they should have). Like I said, $29 a month goes unnoticed, until you realize that a membership that you cancelled 8 months ago is still drawing from your account. Forget trying to handle this in person (at one of their actual brick and mortar facilities), that isn’t going to happen.

Ask yourself this question before you go signing up and being duped; how come you can’t find “ANYTHING” about who the corporate owner(s) is/are or their names, titles and location of their executive staff? Why? Because they don’t want to expose themselves to having to actually face the customers that they have deceived and swindled out of money.

They provide a good story to lure their client’s in, but beware that you have been warned!

Sincerely,

An "X"Sport Fitness client (unfortunately)

Jane Doe

11/15/10

To Whom This May Concern,

I am a member at Xsport fitness and a well respected teacher in the Chicagoland area. I used to go to the Xsport in Lakeview, IL but I had to recently relocate to another facility. A trainer (Ricardo Wood) began to be friendly with me and I was asked to come to a Trainer party/get together. To make a long story short he demeaned me to the fullest extent. I could not return to the gym because of the harassment that followed. I am sure that Xsport fitness is a facility that employs highly respected employees and not men who degrade women. This is truly a disappointment.

Jane Doe

I.e.. I wish to remain anonymous for my child's safety and I.

Joseph Smith

10/14/10

October 14, 2010

To Whom It May Concern

After successfully using Xsport Fitness Center, at Chicago branch on State Street, for couple of years, I recently experienced a terrible dilemma. I would like you to take action in this matter.
I had believed that your fitness center is trustworthy place as well as your staffs and trainers, before I got hurt. Unfortunately, among your devoted staffs, there are people who take advantage of the given opportunities. One of your trainers, Garfield Green, is the one of them. Basically, he provides his services cheaper to females’ client at gym that located in building that he lives there. He has taken advantageous of created situation and hitting on clients and makes relationship with them, no matter his clients are married or single. Since I do not want that happen to any family and keep away their relationships from hurting, I want your consideration in this situation and take appropriate actions.
Again, I’m thankful of your services, and I will continue to utilize your services, since you brought good things to our community, also I would like feel comfortable at your place. This email is sent by me on be behalf of people who got hurt in this situation.
Sincerely,

Your truly client.