Williams Sonoma Corporate Office | Headquarters Contact Phone Number & Address

John Q. Public

2/11/11

Beware employment at Williams-Sonoma call centers. They tell you that you only need to 'offer' an up-sell but just before training is through, you will learn how 20% or below is a needs improvement. The items you are expected to up-sell are remnants of a group, or items that don't sell. The job notice says they pay for 2 weeks of training but you will be on the phone by the second week. You will take calls from all of Williams-Sonoma companies including Pottery Barn, West Elm, Pottery Barn Teen,...ETC even though they tell you otherwise. There are way too many supervisors (nasty ones at that) sitting around staring blankly at their screens or creating up-sell hype rather than supporting the people on the phone. The text on your order system screen is so abbreviated that you can't even verify what the customer is purchasing . You are expected to be on the phone at all times (noted in your performance measurements) which makes it almost impossible to keep abreast of the latest news on their message boards and the numerous up-sell changes. The worst part, is the anger you receive from the customer about the Shipping & Handling ($$$$)...OR when you inform them that the recent catalog they just received is already outdated and prices will no longer be honored...OR when their back order item is NOW permanently out of stock. When the call volume drops off, you will get mandatory time off. The truth is now told; not worth the headaches.