Weight Watchers Corporate Office & Headquarters

Tried the 3 month trial for online last year then called and cancelled the membership after a month from my 3 month payment. Just found out a year later that they have been auto deducting my account $17.95 after I cx. They were using an account that I really used so never realized the money being taken out. When I called to inform the bank and weight watchers of what was going on they told me they would only refund me the $17.95 from last month and I needed a cancellation number that they gave me over the phone. I told them that was last year and I don't have a cancellation number. I told them to pull up online to see I haven't used the site, etc. They owe me $230 some dollars that they instructed me to send and email to the company so they can look into it. Yeah...like I'll get a response!! Well, I'm going full throttle with this so any advice from others having the same problem will be great. Thanks so much.

If there was a way to rate the Jennifer Hudson commercial worst than 1 star I would! I believe you are partially paying attention to the responses the public is giving about that atrocious choice and flat out GARBAGE COMMERCIAL!!There is now a new commercial that's aired with changes, what WW is failing to realize is the damage has been done. WW needs to completely remove her. Anything with her now will remind people of her assassination of the first commercial. Now she is snapping her fingers and she still sings like S@&%T!!! Cheryl Callan the senior vp of marketing if you are not paying attention to these comments you need to be axed faster than her. There is a I HATE THE JENNIFER HUDSON COMMERCIAL website and facebook page...Your attempt to gain broader appeal by using her was a dumb idea! The continual disregard of what is obvious is amazing to me. Music in commercials only work if they're either catchy jingles or current and relevant songs that actually sound good!!! so you can remember it all day not a song you have to ,mute or change the channel and prey you can forget!!! Come on Cheryl I thought that's why they pay you 300k plus a year to figure this stuff out, if a guy fresh out of college gets it WHY DON'T YOU???????

Same story as many above, Bad customer service by call center, No response after repeated requests for management intervention, Many changes to the program that require a significant additional investment to keep current, AND Snarky attitude from reps at call center. All in all, save your time and money for a program/company that treats you like a person not a source of revenue.

Weight watchers' website is poorly managed. It is constantly unavailable. This is straight fraud. They know this and yet they continue to offer this online service. I, like many other people have paid for a service and this company is charging customers for a service that they know they cannot provide. I have had many conversations with their customer service reps and managers and they all say they have not heard of this problem. This is a bold face lie. I hope to perhaps hire a lawyer and get a class action law suit filed against them.

Can you please stop complaining about Jennifer Hudson, since you watch so much television, get the 10 min workout plan and complain about that, you people are so annoying with your rants and raves about a person, (a huge talent). That girl has been through alot, and by the way, her voice is beautiful. Seriously, get a life and turn off your TV, and read a book, and get some ethics.

I am a receptionist for WW, and I love the program itself. I lost my weight on it and have kept it off. I hear many of the complaints you have, and I agree with many of them. In fact, I'll be leaving the company soon, so I don't feel too bad telling you a little bit about what goes on. The people working the meetings have about as much control over WW corporate as you do. It is every bit as difficult for us to reach them as it is for you. I know; I have tried many times, and spent hours on hold. Or I've emailed them and gotten stupid, insane answers to my questions. The problem is the company is HUGE and basically running amok. And the corporate part is rolling in $ but they pay the field staff, like me in an unfair manner. It's all based on percentages. If we get a lot of people, we make more money. But I work a small meeting and make less than half of minimum wage. I have my reasons for staying as long as I have, but it won't be for much longer. I'm fed up with working for free. And you can't IMAGINE how demanding WW is. They have stickers for this and forms for that and there's a ton of stuff to remember while you're trying to be nice and polite and the person you're weighing is talking to you while two other people are asking you where something is. It's a huge amount of stress for about $3 an hour for me. WW depends on former members (mostly women) to do this. They know that these women will feel a certain gratitude toward the company and want to "give back" and "enjoy helping people," and they feel they can give them a complicated "commission" structure that virtually assures that those of us in the small meetings never make any money. And they pay paltry sums to the churches that usually host the meetings. Once I was asked to scout meeting locations, and when I told one of the pastors what we were able to offer to the church for the location, he actually laughed in my face and told me that wouldn't even cover the electricity we'd be using during the meeting. He was right, and I was embarrassed to be working for the company. WW counts on people being nice and helpful so they can pay them as little as possible. And they have the nerve to hound us about looking professional on the job. Yeah, right. I'm looking real professional sitting in my business attire in a folding chair in front of front of a bulletin board covered in the pre-k class's macaroni art. I am always very nice to the members, but I'm not surprised some of the receptionists get testy. Of the four I work with regularly, three of us are on the verge of quitting. LB, I wanted to answer your comments about the credit card charges. I'm not sure what happened in your case, but usually the 39.95 is charged the day you buy your pass, which is good for a month. But then they charge you for the next month 2 weeks later. That's supposed to be so they have time to get the new passes made and mailed out, etc, but then they're supposed to refund any leftover amount when you cancel. But who keeps up with that? They probably make a lot of extra money that way if people don't call up and demand their money back. So, if they charged you twice within the same month, but not on the same day, that's normal. If they charged you twice in one day, you need to be relentless with customer service until you get your money back. Oh, and just so you know, the staff at the meetings have NO CONTROL whatsoever over any of it. They simply sell you the pass and send the paperwork onto corporate. They can't tell you when the money will come out or anything like that. I could tell so many stories, but the WW mafia would probably come after me.

Hi, my sister and I just joined weight watchers and began remenicing about our Mother attending the program years ago. I looked in my library and found her weight watchers cookbook by Jean Nidetch copyright 1966. Took the cookbook with us and showed it to the staff and they thought it was fantastic. Some really great recipes. Looking forward to being the second generation of weight watchers. Bytheway, the staff was very nice and the meeting area clean and neat. Sincerely, RoseMarie Smith

The WeightWatchers Website/database coding is so incompetently integrated that even though I completed the signup process, they had "no record" of me "in our database." Extraordinary. And these are people I was giving my credit card information to!! Good news is, they failed to run the charge by the next morning (and I never was able to log into their Website), so I followed my bank's Fraud Department advice and cancelled the card I used to sign up for WWOnline's time-sensitive "deal." Bad news is, this is an unprofessional, unaccountable, absolutely incompetent organization. I deal almost daily with major online commercial sites (Amazon, LLBean, Powell's Books, J.Jill, etc.) and have never run into this sort of problem. Rule #1 - If all you get is grief and a runaround when you try to give someone money for services on the Internet, get out fast, and don't come back. Running an online paid service is not a game--it requires due diligence, serious accountability, and 24-carat gold competence. WeightWatchers Online is like dealing with juvenile delinquents. Let the buyer beware!!!!!!

You need to cancel Jennifer Hudson. She was at the $35,000 +$10,000 additional photo op for Obama's birthday bash. There she was front and center with the man that his Obama care will delete nutritional counseling in his healthcare plan. That will keep many companies and insurance plans from paying for WW. Jennifer would have been better served by donating her $45,000 for WW scholarships for those who need the plan and can't afford it! She is only representing her race not her social conscious.

PLEASE, PLEASE, PLEASE STOP PLAYING THE JENNIFER HUDSON COMMERCIAL! HER SINGING IN THOSE COMMERCIALS IS JUST PLAIN DEAFENING!

After a year at WW my monthly pass address was changed I DID NOT CHANGE IT. I have not been contacted by anyone in authority from WW to explain how and why this happened. You can not attend a meeting without your monthly pass. This has caused so much stress I have gained weight. I was trying to become a life time member.. Now I am considering quitting WW and ordering Jenny Craig.

The Jennifer Hudson commercials are ANNOYING! I will NEVER uses your products or services because of this. Annoying people to the point of anger is unacceptable. I mute my tv every time shows go to breaks because of these commercials. She is ANNOYING and you all need to get rid of her.

Went to WW a few years back, and returned to find out there is no longer any pocket points tracker scale(s), unless I decide to be raped on Ebay, and buy one for $20.00, or less if I'm lucky. Of course I can buy a pocket point calculator that I do not wish to purchase, and I can go to the WW website, and do it all online. Guess what? Day three, and I'm still reading the points book, and not even close to getting things started on the website.....The pocket sliding points calculators were much easier to use, along with a pencil and notepad. Wake up WW. I am seriously considering just quitting, after less than a week, due to the fact that if I don't have a smartphone, or computer handy I can't track my progress. Is this fair WW? No. If I decide to leave town for a few days at a time, and not take a laptop, or have a smartphone, I could easily track with the slider and pen/paper. Stupid choice on your folks behalf to make anybody have to buy the pocket points calculator. If WW corporate does care (ha) and can point me ionto the direction of the paper sliding pocket points calculator I can be emailed at: cacheit@aol.com I will believe it when I see it.

If I have to hear Jennifer Hudson sing anymore I will lose it..get a new dream, no one cares..I will watch an hour show and have to mute my TV at least 3 times so I dont have to hear it anymore....awful

I just joined weight watchers yesterday. Wow! what a disappointment. I thought this was a great group to join. I hope my weight loss goes better than my first day. I went to my first meeting in Orland PARK,ILLINOIS, THE people were not very friendly. I left with no books they just gave me a couple paper pamplets. and a get stared book. I have no idea what to buy. Every one was so busy they did not even try to show me what they had. HORRIBLE. I will try again and then try another place. UNFRIENDLY AND COLD, COLD COLD. IT be false advertising . I thought it was all about support .not the money. NOT A HAPPY CAMPER ZERO POINTS FOR ORLAND PARK,ILL STORE

I am not a member, but I keep getting a monthly pass for my father-in-law, who's lived in Alabama for over 30 years. But, somehow, the really smart people at corporate keep finding my address and sending his pass to us in Michigan. I've written, e-mailed, and called them to get this stopped, but they keep on doing it. If I could use it I would, it's paid for and free for me. I actually give these morons 0 stars.

i have had a bad experience with ww. I signed up at my work an only attended the initial meeting. I have not been able to go to these meetings for various reasons. I asked the rep at my live healthy program thru my work who sponsers ww how i could get a refund for the money pd. She told me it was non refundable. Now i am out 186. So now I am seeking advice from the attorney general to see what they have to say. WEIGHT WATCHERS SUCKS AN ARE HUGE SCAM ARTISTS. SHAME SHAME SHAME ON YOU!!!!!!!!!!!!!!!!!!

i have had a bad experience with ww. I signed up at my work and only attended the initial meeting. I have not been able to go to these meetings for various reasons. I asked the rep at my live healthy program thru my work who sponsers ww how i could get a refund for the money pd. She told me it was non refundable. Now i am out 186. So now I am seeking advice from the attorney general to see what they have to say. WEIGHT WATCHERS SUCKS AN ARE HUGE SCAM ARTISTS. SHAME SHAME SHAME ON YOU!!!!!!!!!!!!!!!!!!

I joined WW in 2010 and lost 25 lbs ( that is all I had to lose) I called the office and told them I wanted to cancel and they said sure but they kept on taking the money out. I have since called 3 times and they keep on taking the money out.I guess now I will have to do it through my bank. THE MOST ANNOYING THING IN THE WORLD IS THE JENNIFER HGUDSON SINGING COMMERCIAL (CAN'T CALL IT SINGING SCREAMING) i AM GLAD SHE LOST THE WEIGHT BUT PLEASE NO MORE SCREAMING.CAN'T SHE JUST TALK? MY HUSBAND AND I, CHILDREN AND GRANDCHILDREN HAVE TO RUN AROUND LOOKING FOR THE REMOTE TO MUTE IT. THIS IS SUCH AN ASSAULT ON OUR EARS AND WE ARE NOT ALONE I HAVE TALKED TO NUMEROUS PEOPLE THAT FEEL THE SAME.

My goodness! Life is what you make it! THe program works great! Maybe people should shut the TV off and EXERCISE instead of MUTING Jennifer Hudson. Too many cranky pants trying to blame a company for things. Take control of your life.