Weight Watchers Corporate Office & Headquarters

Customer service is HORRIBLE!!!!!!!!!! Why is it that NO can ever help you when you call the 1-800 number? They are rude and disrespectful. They laugh at you. They tell you to stop yelling when you talk louder because you have a hearing impairment and that is what people do when they have a hearing impairment. They yell at you on the phone. Really? On a scale of 1-10 your customer service is a negative one trillion! You stick at helping customers on the phone. Go to the website is all I hear. Shame on you.

Two years ago I sign up for a special offer by WW online. I never returned to the WW site, and since then I have been charges $17.95 for over two years unbeknownst to me. I did not receive emails or other notifications from WW that I was even "enrolled". So I now find that I have paid well over $450 without knowing. I think this is very underhanded and wish to request a refund. Today I officially cancelled my "subscription" to WW. Very disappointed.

WW removed my post from the facebook page.Wow not even a comment? You take peoples money and hire kartrahsians? Highsociety of morals. I am thinking of cancelling ,my membership. Obviously they make enough money and don't need mine. Seems they only want nice stuff on their board. How about the truth????

I am shocked and disappointed that WW is considering Kim Kardashian as a spokesperson for WW. She is a terrible role model. She has no morals and I do not agree with her pregnancy and the person she is having a chlld with. They do nothing for society. I pomise that if she is endorsed by WW, I will immediatly cancel my membership. As I understand WW has their views on health etc, I believe they could find someone who can relate to everyday people like me. She makes enough money for the trash she is and I will not continue to be part of an organization that will pay her to lose weight. I have to pay, so should she. I would love to have one on one weight loss and all that money. Please re-consider your position on this.

the program is good. Just try and cancel. over 1 hour and still no answer. try to cancel and the web site is invalid. It is ridiculous to have to wait and wait and wait and wait to try and cancel

I have just finished reading several of these reviews and am completely shocked with all the negatives. I wish all of these folks could come to my meetings in Hesperia, Ca. Our leader Cindie Ann Jones is the most professional and inspirational leader I have ever had the pleasure of following through my weight loss journey! While the bottom line in any weight loss success is based on the individuals commitment, I have felt very fortunate to not only have the WeightWatchers program but a fabulous leader to help me along the way. By the way......I've lost 27 lbs and look forward to becoming a leader myself! Thank you WeightWatchers!

many nationally sold food items won't scan. and one particularly amusing one is jello brand jello cups. wouldn't recognize bar code. i even tried manually entering code, no luck. the amusing part is right on the package has the weight watcher points value on it!!! c'mon ww, get your act together!

I had been using a location in Pittsburgh to attend meetings and weighing in. I chose this location because they had convenient hours for weigh in drop in and the meeting times. Now they have scaled back their hours to only times around the meetings, as well as cancelling some meeting times that I liked. I feel frustrated with this and am considering cancelling my membership. I am a lifetime member and like the program, but they are making it difficult to stay on track with it. Maybe if they did not pay big $$$ to celebrities (who does not need the money), they would have more money to pay someone (who might need the money) to be there a few extra hours....

WW ads a deceiving, They state enroll for free. What they don't tell you several weight watchers program are franchised and won't honor the national advertising. This needs to be stated in the national ads. If McDonald's advertises hamburgers for a $1.00 all McDonald's honor that price.

It was with shock and disappointment that I read how poorly Weight Watchers is paying its workers. I will no longer support such a company, which pays celebrities millions of dollars to lose weight and tout the brand. Cancelling my membership.

I am very dissatisfied with they way my plan (expired) They told me I would have to pay at the end of the 3 months it has only been 2 months not even it would have been two months on the 26 of February. This really put a set back on my weight loss. I am very upset that I didn't even receive a notice about the payment or anything. Not very happy

I joined WW and bought a monthly pass in Murrells Inlet SC....I tried to register online and it would not let me I had the # from the card they give you...anyway last week when I went in they told me I had to pay more because I didn't register online, which I think it total BS....I have tried calling 3 seperate numbers and I keep getting the run around....I think that someone in corporate needs to get their head out of their butts and deal with the many rip offs that are going on...There are too many other programs out there to be treated this way!!!!!!

I've been a lifetime member of WW for 15 years. I purchased the Fitness link, and it never worked. I was unable to install it and believe it was previously used or defective. I'm an IT professional and do not have trouble with software. After 4 calls to WW and two promises that WW will call me back (which they never did.) I gave up. I paid $40 for a product that did not do what was advertised, and was told I can not receive a refund. Doesn't this constitute fraud? I'd change your policy and customer service department quickly.

i went in to purchase mint bars 2 points. i am a lifetime member and have kept my weight off for the past 5 years. i weigh in everymonth and get my key for success yearly. this morning the leader screamed in front of everyone in line that i couldn't purchase mint bars unless i got weighed. i always weigh in when i am ready last month it was December 15 and i bought snacks in the beginning of the month. she would not stop yelling through the room. finally the receptionist couldn't figure out my status and was fumbling with my credit card. I was so humiliated i left without my snacks and went to kings and got special k bars. this woman should learn more discretion she doesn't know me i follow the program and should mind her own business. i will weigh in during the month when i feel like it. i want an apology and free mint bars.

I have been a lifetime member since 8/2011 and have been using the lifetime tools since that date. I was charged for Sept-Dec of 2012 and called to get a refund. I was told I couldn't get a refund (by Britany and her manger Scott Cropsey) since I missed a step in inputting the # and could not be given a refund. I'm not sure I missed the step, but even if I did, if I could prove that I have been within my goal since I became a member and have weighed in monthly, would they provide the credit. I was told NO. I find this unreasonable and contrary to keeping good will amongst your members. I will be contesting the 4 charges of $14.95 with my credit card company. Not good customer service from the world's leading company on weight loss.

i called in again today to get refund for 1 month online service. I called three times before and was told the matter was taken care of. Today i spoke to five agents including two supervisors and was hung up on twice. I was told i recieved the refund . I informed them i had not. I was told it was not their problem it was my banks issue. Icould not believe the lack of professionalism and customer care I recieved! Never will i reccomend ww to anyone again. And I will tell everyone my story via facebook and other sources,

My friend and I are Lifetime Members, we attend one meeting each month, and drive a bit of a distance to a meeting we like. We have attended this location for about 3 years. We were very disappointed to find a "closed" sign on the door, "moved to another location". We drove the new location, about 10 minutes away. We saw many people at this WW meeting who told us they had no idea the location had changed. They all went to the old Monroeville, PA WW Center too. Our leader said members who attended last weeks meeting, were informed, and she was not permitted to tell us about the move. We can not believe how thoughtless and inconsiderate this was. We should have received a note or email about the location change. Our mailing/email addresses are in that center's computer. Why did we not receive notification of the move?

I have a Fitbit and would like to be able to sync my WW tracker and Fitbit together. I do it with myfitnespal.com but now that I am a WW I would like to keep everything together. If you could make this possible I would greatly appreciate it. THANK YOU. JJ

mV1QhD Great, thanks for sharing this article post.Really looking forward to read more. Awesome.

THERE IS A THIEF IN WEIGHT WATCHERS ON LINE PROGRAM. SOMEONE FROM WEIGHT WATCHERS USED MY CREDIT CARD NUMBER AND CHARGED ITEMS I WOULD NEVER USE. DO NOT USE ON LINE WEIGHT WATCHERS