220 Reviews For Weight Watchers Headquarters & Corporate Office

No one answers the phone

I cannot believe this, they are like an illegal cartel.....no one answers the phone, then they put you on hold.....I will pass this information on to all my friends.....Furthermore if they charge my card I will sue them for fraud.....I have been calling for weeks.

I have tried to cancel my on line subscription and that is next to impossible. Can't find phone #'s

I want to hear from you and I want to cancel my subscription with weight watchers. My biggest complaint is no phone numbers or no access to follow up with site . no return calls. stop my subscription with WW Ref # 334561228

very upset

I called and in Sept 2013, customer service fell to do their jobs. Been charge ever since for services I cancel months ago. Customer service is rude and each person had a different story about my account not everyone was on the same page. Ask corporate number, they told me that they could only give me an address. I explain to them that I did receive an address to enroll so why did I need one to complain. VERY UNSATISFY CUSTOMER

Wish I could give no stars All they care about is money

What an organization !! The spend untold dollars on advertising and direct mail but don't bother to respond to their current paying customers. I would not waste my money on this "company". You can not get through to anyone and when you do they are uninformed, promise to call back and never do. This started out as a good organization and at this point I am not sure they will ever get back their credibility I have spent the last dime I ever will with them !!

poor

terrible website can not access things like temporary password

contract

I signed up for the buy one month, get one free. I attended two meetings, and decided it wasn't going to fit my lifestyle at this time. They kept billing my card. I want a refund for the third month because it's the right thing to do. I have since called them and cancelled again, but it's still a shifty way to do business, in my opinion. They sent me a hundred emails for everything, but to ask me if I wanted to continue or renew- not one - just billed my card.

Lifetime Member

I am a lifetime member of WW.from many, many years back. I was planning on rejoining but thanks to all the input from very unhappy customers I think I will pass. I tried to find a toll free number to ask the correct address in San Jose, CA on the Almaden Expressway. Two different suite numbers are given depending on where you look. If finding a local or toll-free numbers for you Is this difficult I can understand why your ex-customers are so unhappy with you. Just keep on paying the rich and famous and let this rest of us find other ways to lose weight. Oh right, you won't be able to pay millions when just every day people stop putting up with your very poor customer relations.

Refund

Trying to get your refund out of these guys is like pulling teeth. I have been lied to so many times by their customer service agents thru e-mail it isn't even funny. Calling corporate today to see if I can get my money back. NEVER AGAIN will I get the monthly pass. They take the money out 2 weeks before it's due but when u try to get the money back from them you can hang it up, it ain't gonna happen.

Weightwatchers Website

Bloody awful. The WW online tool falls over *constantly* & is extremely expensive. Save your money, don't bother. 0/10.

Printed Materials

I find that often WW printed materials are made using a very light color in the ink, making it difficult to read. I am an educator and am fully aware that light colored inks, such as yellow/orange in the French Vanilla Shakes recipe packet are impossible for many to read. Sometimes the weekly guides are also difficult. I am sure you are aware that many of your customers are pre-diabetic or diabetic, and those conditions are often associated with visual impairment. I have neither, but unfortunately I cannot read the recipes on the Shake mix although I would like to try them. Please stick with dark inks (dark blue, black, brown) on a white or light background. My career is in Education. Every educator knows it is better that the reader be able to read the material, rather than be impressed with artistic color combinations. Thanks. Hope your marketing people read this.

First Meeting

I work at Youth Villages and we are part of the at work program. We are required to have a minimum number of 15 employees to have this program. I was able to acquire this number to start a new meeting at work on 07.10.13. I communicated with Cindy Smith at Weight Watchers. Our employees were excited about starting the new meeting today. However, Cindy was not because we had 11 employees to show up. She cancelled the meeting and gave the upfront fee(per WW request) checks back to me and stated that she could not have the meeting because all 15 people did not show up. The meeting was to start at 8:30 am and end at 9:30 am. I told her that one of our employees was getting off work at 8:30 and I asked Cindy if she could wait on her because she notified me that she works third shift. Cindy did not wait and left at 9:05 am. Well the employee showed up and another one with their upfront fees (required by WW) to pay their money and attend the meeting. This is unacceptable that we have to go through this each time with Weight Watchers. We have been very loyal with this company and we try to have the additional perks for our employees. This incident makes the employees not want to be a part of it. Your response is greatly appreciated in this important matter.

Charged for services not received.

I signed on to Weight Watchers online and was not able to logon. I made several phone calls to customer service which did no good. Weight Watchers continued to debt my bank account. After several call asking for a credit----------long story short they continued to debt my account, I in turn closed it. Not a happy customer.

not a happy customer

I would like to cancel my membership, it has taken me three attempts to get in touch with the correct person. Phone prompting has been painful!!!!!

not a happy cutover

Not happy with the customer service this am. Tried to cancel my monthly pass, took 3 phone calls and phone prompts were painful. Not good customer service for such a large company

Not good

I did not have a pleasant conversation with the representative when I called. She was somewhat rude and acted as if I was ignorant. I would expect to get much better customer service when I call the Corporate Office than that! Honestly, she tired to soften up a bit at the end with an apology but the fact is she was the one who was confused and I was correct concerning the amount I was being asked to pay when I wanted to switch over from the Pass to Online. Shame, Shame Weight Watchers corporate office staff. You must do better when talking to the clients who PAY YOUR SALARY!

Customer service is HORRIBLE!!!!!!!!!! Why is it that NO can ever help you when you call the 1-800 number? They are rude and disrespectful. They laugh at you. They tell you to stop yelling when you talk louder because you have a hearing impairment and that is what people do when they have a hearing impairment. They yell at you on the phone. Really? On a scale of 1-10 your customer service is a negative one trillion! You stick at helping customers on the phone. Go to the website is all I hear. Shame on you.

Complaint

Two years ago I sign up for a special offer by WW online. I never returned to the WW site, and since then I have been charges $17.95 for over two years unbeknownst to me. I did not receive emails or other notifications from WW that I was even "enrolled". So I now find that I have paid well over $450 without knowing. I think this is very underhanded and wish to request a refund. Today I officially cancelled my "subscription" to WW. Very disappointed.

Post on facebook

WW removed my post from the facebook page.Wow not even a comment? You take peoples money and hire kartrahsians? Highsociety of morals. I am thinking of cancelling ,my membership. Obviously they make enough money and don't need mine. Seems they only want nice stuff on their board. How about the truth????

Potential spokesperson

I am shocked and disappointed that WW is considering Kim Kardashian as a spokesperson for WW. She is a terrible role model. She has no morals and I do not agree with her pregnancy and the person she is having a chlld with. They do nothing for society. I pomise that if she is endorsed by WW, I will immediatly cancel my membership. As I understand WW has their views on health etc, I believe they could find someone who can relate to everyday people like me. She makes enough money for the trash she is and I will not continue to be part of an organization that will pay her to lose weight. I have to pay, so should she. I would love to have one on one weight loss and all that money. Please re-consider your position on this.

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