226 Reviews For Weight Watchers Headquarters & Corporate Office

stealing

WW is a company that is deceiving and steals! They have billed me for 9 months while I was an employee and lifetime member...they sent the monthly passes to an address that I lived at 17yrs ago..after a 2 hour phone call (mostly holding) I was told that I'm to blame because I did not check my credit card statement--and will not receive a refund. No explanation of why I was even being billed. Never will I purchase another WW product again...work for them or become a member.

Call back from corporate

I was trying to sign up for weight watcher on 9/13/14 and was able to sign on the website for online membership it would only let me signon if I wanted to do the monthly pass. I sent an email to weight watchers explaining that website would not allow signon I have not gotten a response. I call the customer line and was told that they would not honor the free starter kit. I don't feel that I want to join a organization that do not stand by there name and honor the request of the people who spent hours trying to signon weight watchers with no prevail of getting on there website and acquire the free starter kit.

the worst company you cannot speak to a human and most of the time they are closed

Hours of operation/Stoneham,MA

The WW LOCATION in Stoneham MA hours of operation is not good. After a weekend you NEED to go weigh in but this location is CLOSED all day ON Mondays!!!! Every other weekday morning it DOES NOT OPEN until 10!!!!! People want to weight in before work can't!!! This is rediculous, how can you do business with a location that does't care about its members? Every other location has Monday hours!! Many of us lifetime members are going to other member friendly weight loss programs because this WW LOCATION cares more about the people working there than it's members!

I can not find a phone number for Weight Watchers and when I do find a number they do not pick up the phone. All I want is information which is next to impossible to get. I notice your reviews are not very good and it makes me wonder about your organization.

Not worth it

I am disgusted with WW. I purchased an Active Link in December, for 2 months I tried to get it operational. Many mails to Phillips and WW for assistance. NOTHING worked. I cannot get a refund on this defective item. DONT BUY ONE.

No one answers the phone

I cannot believe this, they are like an illegal cartel.....no one answers the phone, then they put you on hold.....I will pass this information on to all my friends.....Furthermore if they charge my card I will sue them for fraud.....I have been calling for weeks.

I have tried to cancel my on line subscription and that is next to impossible. Can't find phone #'s

I want to hear from you and I want to cancel my subscription with weight watchers. My biggest complaint is no phone numbers or no access to follow up with site . no return calls. stop my subscription with WW Ref # 334561228

very upset

I called and in Sept 2013, customer service fell to do their jobs. Been charge ever since for services I cancel months ago. Customer service is rude and each person had a different story about my account not everyone was on the same page. Ask corporate number, they told me that they could only give me an address. I explain to them that I did receive an address to enroll so why did I need one to complain. VERY UNSATISFY CUSTOMER

Wish I could give no stars All they care about is money

What an organization !! The spend untold dollars on advertising and direct mail but don't bother to respond to their current paying customers. I would not waste my money on this "company". You can not get through to anyone and when you do they are uninformed, promise to call back and never do. This started out as a good organization and at this point I am not sure they will ever get back their credibility I have spent the last dime I ever will with them !!

poor

terrible website can not access things like temporary password

contract

I signed up for the buy one month, get one free. I attended two meetings, and decided it wasn't going to fit my lifestyle at this time. They kept billing my card. I want a refund for the third month because it's the right thing to do. I have since called them and cancelled again, but it's still a shifty way to do business, in my opinion. They sent me a hundred emails for everything, but to ask me if I wanted to continue or renew- not one - just billed my card.

Lifetime Member

I am a lifetime member of WW.from many, many years back. I was planning on rejoining but thanks to all the input from very unhappy customers I think I will pass. I tried to find a toll free number to ask the correct address in San Jose, CA on the Almaden Expressway. Two different suite numbers are given depending on where you look. If finding a local or toll-free numbers for you Is this difficult I can understand why your ex-customers are so unhappy with you. Just keep on paying the rich and famous and let this rest of us find other ways to lose weight. Oh right, you won't be able to pay millions when just every day people stop putting up with your very poor customer relations.

Refund

Trying to get your refund out of these guys is like pulling teeth. I have been lied to so many times by their customer service agents thru e-mail it isn't even funny. Calling corporate today to see if I can get my money back. NEVER AGAIN will I get the monthly pass. They take the money out 2 weeks before it's due but when u try to get the money back from them you can hang it up, it ain't gonna happen.

Weightwatchers Website

Bloody awful. The WW online tool falls over *constantly* & is extremely expensive. Save your money, don't bother. 0/10.

Printed Materials

I find that often WW printed materials are made using a very light color in the ink, making it difficult to read. I am an educator and am fully aware that light colored inks, such as yellow/orange in the French Vanilla Shakes recipe packet are impossible for many to read. Sometimes the weekly guides are also difficult. I am sure you are aware that many of your customers are pre-diabetic or diabetic, and those conditions are often associated with visual impairment. I have neither, but unfortunately I cannot read the recipes on the Shake mix although I would like to try them. Please stick with dark inks (dark blue, black, brown) on a white or light background. My career is in Education. Every educator knows it is better that the reader be able to read the material, rather than be impressed with artistic color combinations. Thanks. Hope your marketing people read this.

First Meeting

I work at Youth Villages and we are part of the at work program. We are required to have a minimum number of 15 employees to have this program. I was able to acquire this number to start a new meeting at work on 07.10.13. I communicated with Cindy Smith at Weight Watchers. Our employees were excited about starting the new meeting today. However, Cindy was not because we had 11 employees to show up. She cancelled the meeting and gave the upfront fee(per WW request) checks back to me and stated that she could not have the meeting because all 15 people did not show up. The meeting was to start at 8:30 am and end at 9:30 am. I told her that one of our employees was getting off work at 8:30 and I asked Cindy if she could wait on her because she notified me that she works third shift. Cindy did not wait and left at 9:05 am. Well the employee showed up and another one with their upfront fees (required by WW) to pay their money and attend the meeting. This is unacceptable that we have to go through this each time with Weight Watchers. We have been very loyal with this company and we try to have the additional perks for our employees. This incident makes the employees not want to be a part of it. Your response is greatly appreciated in this important matter.

Charged for services not received.

I signed on to Weight Watchers online and was not able to logon. I made several phone calls to customer service which did no good. Weight Watchers continued to debt my bank account. After several call asking for a credit----------long story short they continued to debt my account, I in turn closed it. Not a happy customer.

not a happy customer

I would like to cancel my membership, it has taken me three attempts to get in touch with the correct person. Phone prompting has been painful!!!!!

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