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Weight Watchers Corporate Office | Headquarters
300 Jericho Quadrangle, Suite 350 Jericho, NY 11753
(212)589-2700
Reviews For Weight Watchers Corporate Office
 | 5/5/12 |
| I sure hope this is a rumor. Heard on TV today that Weight Watchers has offered Jessica Simpson 3 million dollars to represent WW.. This is unbelieveable. First she just delivered a baby and is NOT married. Some example she is setting young girls and woman. I hope you reconsider the offer if this is true. I was considering joining WW, but will not if that's the only way you can find to spend your money. How about reducing your rates and etc...... |
| Randy Colin | 5/21/12 |
I'm a culinary arts and bake teacher at Oxford High School in Connecticut. I also teach a Food For Fitness and health class as well. I began weighing myself in front of my class last April, and joined Weight Watchers this past June. I have lost 65 pounds so far. I have integrated Weight Watchers into my lesson plan. Please see the attached article in The Republican American Newspaper, and on click on the oxfordpatch website for further coverage of my weight loss journey.
http://oxford-ct.patch.com/articles/teacher-at-oxford-high-leads-by-example-in-healthy-nutrition-class-video
BY QUANNAH LEONARD
REPUBLICAN-AMERICAN
OXFORD — Randy Colin initially did not want to teach a Food for Fitness and Health course at Oxford High. But it has turned into a gift for her and her students.
Every Friday, for nearly a semester, Colin, the school’s culinary arts and baking instructor, steps onto a scale to weigh herself in front of her class, a mix of freshmen through seniors. She does it to stick to her weight-loss goal, and to show her students a healthy way to eat and live their lives.
“The class I really feared teaching, it really ended up being a gift,” Colin said.
Her supervisor, Gregory Champagne, department chairman of applied technology, assigned her to teach the course. She had no option, but she said he told her that he had no doubt she would succeed.
She told her first class that she didn’t want to teach this course because she was “fat.”
The students couldn’t believe she used that word, Colin said Friday. She wanted to get that part out of way, and told them that they will learn together, and hopefully, her health, along with theirs, would improve.
She started to tweak the foods she ate and began weighing herself in class last April. In June, she joined Weight Watchers.
As of Friday, she was just shy of losing 65 pounds. Her recommended goal weight under the program is 138.
Shortly after 10:30 a.m., Colin stepped onto the gray scale at the front of the class. Senior Tiffany Nieves, 17, wrote Colin’s weight on the board from last week, 283.6. On Friday, she weighed in at 281.8, a loss of 1.8 pounds.
The class clapped.
She lost that amount, she said, despite a challenging week. She had a two-day migraine and didn’t exercise as much as she usually does. She also had no time to prepare her meals.
The weigh-in segued into a unit on protein, which builds, maintains and replaces tissues in a person’s body. It ended with students’ written reflections.
Colin said she has learned that for her to be successful, she must be organized and plan her meals. She provided some examples of quick protein snacks such as a bag of mixed nuts with dried fruit, or peanut butter and apple slices.
She teaches healthy recipes from Rocco DiSpirito’s “Now Eat This.” The recipes turn high-fat meals into lower-fat treats.
She said she doesn’t tell students what to eat or what to shop for, and is only giving them information.
Colin gains inspiration to stay focused from her 9-year-old son, Jacob. With her progress, she said she now can walk with her son without becoming short of breath, or play a game of hockey with him.
Her son is so proud, she said. Colin calls her students her “cheerleaders.” Students say Colin has inspired them to make changes in their lives.
Brennen Diaz, 17, a junior, said Colin is teaching them something they can carry throughout their lives. He said that she is doing this for her son is a bonus.
“If I were in his shoes, I would be very proud of her, too,” Diaz said.
Champagne said Colin’s class has been embraced by students, and she has become a role model for staff.
“I think that she’s put a whole new spin on this class,” Champagne said.
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| star | 5/23/12 |
| Way to go Brenda! There is a reason why this lecturer was fired. It's very hard to be fired from Weight Watchers. |
bookmarking  | 5/8/12 |
| I really like and appreciate your article post.Really looking forward to read more. Much obliged. |
| Musician Lover | 5/11/12 |
| You should consider having Taylor Morrison as your new female to show how she can drop weight. Shes gained alot of weight and so wants to lose it but as most we all gain and lose. She would be perfect. Shes cute. You may know of her family members ie: Jim Morrison of the Doors. Would love for you to consider Taylor. Her email is : mstaylormorrison@yahoo.com |
| Ann | 5/12/12 |
| Weight watchers is a great program. I have been going for many years. I like the program bc anyone can do it. You don't need a chef and a trainer - WW gives you all the tools you need. That is why I find the recent celebrity spokespersons for WW very disappointing (Hudson, NBA guy and soon Jessica Simpson for MILLIONS of dollars). Of course they can lose the weight - they have every resource in the world available to them to help out. I will be canceling my WW membership bc I do not want my $40 per month paying Jessica Simpson to stay on points. I really enjoy the stories of average WW clients and would much rather see them in the commercials. |
| Darlene Holstein Healty Choices to Eat for Your Diet | 5/15/12 |
Hi everyone, my name is Darlene Holstein and I wanted to let you know about our company's delicious natural baked goods. Our product is soy enriched non gmo and we use carob instead of chocolate so theres no caffeine. Our products are a perfect grab and go and we have customers from ages 5 to 95 yrs old eating our products. We sell delicious Vegan Brownies, (2 flavors) Vegan Cinnamon Roll, Vegetarian Cookies (3 flavors) and Sweet Breads. (6 flavors) Our Donuts (3 flavors) are naturally sweetened with unrefined evaporated cane juice and clarified juice concentrate and we have a Brownie thats sweetened with unrefined evaporated cane juice and honey (3 flavors) My customer has informed me that the following products will work with your points system. Our Donut has 2 per package and one donut is 5 points, the Carob Cookie is 4 points, the Oatmeal Raisin Cookie is 3 points and the Peanut Butter Cookie is 2 points. Our Donuts have no trans fat, no cholesterol 5 grams fat.
Our company name is CTM Distributors and we are located in Villa Park IL. Our ph# is 800-277-3229. Our hours are from 9am till 5pm. Our link to our facebook page is www.facebook.com/coffeeteaandmeinc.
Contact me and I will be happy to give you a special offer when you order.
Thank you for reading my blog and Have A Happy Day.
Darlene
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Angie Jackson  | 5/16/12 |
| I think its sad that you are willing to pay actors 30k per pound and there are really desperate people out there with real weight problems that cant afford your program (me for one)but im sure i am not alone why wouldnt you offer regular people something like you offer the actors but on a much smaller scale if you can afford to pay 30k per pound to Valerie Bertinelli you could afford 100.00 per pound for the little people! |
| Kristine Kiley | 4/28/12 |
| I am BEGGING you to consider me as your next spokes model for WW. I am a 44 year old married mother of two. I work and go to school earning my second degree. I am A REAL WIFE and MOM, with REAL issues about weight and can't afford a personal trainer. I will PROMISE you that I will lose the weight and give customers a normal person to watch take the weight off!!! People will relate to my bad back, knee surgeries, no money, no time, but I will make enough time and with your easy meals, easy preparations for on the go people, and online support - I will make it work. The average JOE! Please consider me as a spokes model. My husband is even a profession photographer and CGI specialist. He can do all the photo's for free. We can do a lapse time photograph from current to SKINNY! If not you, I will approach other healthy weight loss plans. ;) Thank you. 330-461-6288 Kristine |
| SO PISSED | 4/15/12 |
| Have lost a lot of weight and one of my main foods, or should I say my EVERYDAY HELPER is having weight watchers key lime pie at 190 calories... and when I went to the store they were out of it, so I drove to 7 others in the neighborhood and no one had it. After waiting a week and popping in, as I was told one store was getting them in, they finally arrived. It was the 4 cups... OK.. that's better 150 calories I can deal. I bought 4 packages. After putting it in the microwave, it was ice... after I waited it was gooo.... and so I tried for all 4 packages. IT'S NOT THE SAME.. OMG.. ITS NOT THE SAME. I'm so upset that they changed it. I loved it because it was tart and I have gone away from the taste of sweet after losing 80 pounds and dont want brownie sundae or any of the other ice cream desserts, I wanted my key lime pie because it was like velvet mouse... and I can't believe it's an ice now... I'm thoroughly disgusted and I dont know who to contact. Does anyone know how I can make a complaint so that someone will read it at WW? I cannot believe after all the checking I've done... there's NO WAY to reach anyone at corporate. Just sucks. I'm a fan of their frozen foods, just angry they had to mess with one of my favorite daily staples. |
| Lilly | 3/8/12 |
| Weight Watchers is an excellent program. Focusing on the advantages they provide and the ability to meet with others that are on the same journey is wonderful. I agree that if the place you are meeting at, does not seem to be conducive to your success, by all means, feel free to change locations. Sometimes actions seem unreasonable and unfair to us, but what I have learned in life, is that there is always two sides of a story. There is so much negative energy wasted in finding fault with everything, that we miss the opportunity to grow through this experiences, and use them to our advantage. For some reason we are overweight. Learning how to dealing with life stressors, changes, negative situations, etc., will be more many of us, a key into our weight loss. There is not weight loss program that will ever meet every need or be 100% successful. They provide the tools to help us, but there are so many variables, such as menopause for me! LOL In short, I encourage you to keep on focusing on the important issue which is you. How you can attain your goals. The lesson I have learned is that when I am diligent and are honest with myself, I see results. Sometimes my body goes on strike, but I don't think it is all loss or throw in the towel. I just have to explore another technique or avenue to get it going again! Weight watchers, thank you for helping me and many others! :O} |
| debbie rounion | 2/28/12 |
| I AM SO FRUSTRATED AT THOSE JENNIFER HUDSON COMMERCIALS: PLEASE!!!!! "I AM YOU, YOU ARE ME" WHAT IN THE HELL DOES THAT MEAN????? ALSO, I HATE THE WAY WW ALLOWS HER TO TALK IN HER LINGO, IM SICK OF HEARING "WEIGHT WATCHA'S". IT IS NOT PRONOUNCED WATCHA/S IT IS PRONOUNCED WATCHERS ERS ERS ERS PEOPLE NOT CHA'S CHA'S. WHEN YOUR COMMERCIALS COME ON WHERE SHE IS FEATURED I CHANGE THE CHANNEL, ALOT OF OTHER PEOPLE I KNOW DO THE SAME THING. |
| Laura Apsey | 2/13/12 |
| Let me begin by saying that I am a registered nurse, and have recommended Weight Watchers many times to friends and acquaintances as my program of choice for healthy weight loss. This past year one of the best leaders in the Toledo area was forced to leave. Her meetings consistently drew large numbers of members, probably between 30 - 40. She was replaced with the most boring, incompetent leader I have ever experienced. Many of us have called corporate, sent letters, and e-mails. No reply, even though we were assured repeatedly that corporate received copies of our comments, and the local manager would personally address our concerns. The meetings all over the city lead by this person now have an attendance of 8 - 10 members. In my opinion the district manager should answer for this. Is Weight Watcher's so aloof that paying members opinions do not matter? This is a horrible shame for such a revered organization. |
Marsha  | 2/10/12 |
| WW works, if you work it. We love our Rocky River, OH leader Noreen!! What we hate is the fact that meeting centers are now called "stores", as if it's more important to sell the product than to encourage and educate each other to lose wt. And our new facility is AWFUL!! It's way too loud in the weigh in section, with nothing but a partition seperating it from the meeting. No one can hear the leader or other members sharing. WE HATE IT!!! "Corporate" will be getting a personal letter from me! |
| El Paso Texas | 2/7/12 |
Saturday 2/4/2012 went in @ 8:00 a.m to get weighed in it took 50 minutes. They are so unorganized. The are "traning" and all it does it make everybody upset. ladies were getting up set because of the time they had to wait. 50 minutes to get weighed really!!! were not charging correctly. Plus to my mistake I gave enough $$ for 5 weeks (Cash) and until monday I noticed they did not give me my pre-paid I have tried to call no answer. I never stay for the meetings they are horrible. I am doing WW on my own and on line the meetings (West) are a waist ------ I go get weighed and I am not the only one. Back to the front part of the office. They were taking people out of sequense. Individuals who had just came in were getting weighed before me. Hey I paid also..... not to mentioned I am out of $$ because they did not give me the pre-paid. They had all the $$$ just lying on the counter. So So So unorgainzed!!!!!
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Nancy  | 2/2/12 |
| HI Everyone...I had been a member of WW many years ago...when you weighed everything you ate and counted your fruit...I lost weight...well....I quit smoking 16 months ago...I gained about 13 pounds because of that...I am 5'4" and I weighed in at 137 lbs on January 9, 2012....OK...they told me I get 29 points every day...OK...I am looking the in the book...counting everything...writing down everything I put in my mouth. I lost 1 pound my first week...BUT I was NOT eating all of my 29 points per day...OK...so here goes another week...again...I write down everything and look up everything...again...still not eating all 29 points per day...1 lost 2 lbs...everyone keeps saying but you HAVE TO EAT all of your points every day for it to work....OK...so...the 3rd week I am eating ALL 29 points every day and GUESS WHAT I GAINED 1.4 lbs. WHY ?!? BECAUSE THEY MIS-CALCULATED AND I WAS ONLY SUPPOSED TO EAT 26 POINTS PER DAY !!!!! SOOOOOO is that MY fault?!? I wasted 3 weeks, now I am thoroughly depressed and mad....WOW here I am doing everything "by the book - counting - writing stuff down" and I GAINED because their staff made a mistake???? OK....so give me 3 WEEKS FREE !!!! Chesterfield, MI |
| mimi | 1/31/12 |
| To say Jennifer hudson has had some kind of surgery is crap. She's been losing weigt for a few years and finally revealed her total loss as a spokesperson for ww. Just because someone has had a baby doesnt automatically mean a tummy tuck. My mother has had 5 and her stomach is flat has no marks. I personally went from 230 to 136 through diet and exercise so to say that it can't happen is a load of crap! |
| Debbie Goldstein | 1/24/12 |
| After struggling with her weight for several years my daughter needed to make a change. Our doctor suggested and wrote a prescription for Weight Watchers. I decided to join with her. We were very excited to find a time and location that worked for us. We were quickly disappointed to discover they were charging children 26% more to join. They do not allow children under 18 to buy monthly plans. When a child joins a program like this it is usually a health issue. In this economy, it is horrible a huge corporation like this would take advantage of children. When childhood obesity is a large enough problem for our First Lady to make this her cause, Weight Watchers should be ashamed of this practice. |
| Ronda Bell | 1/25/12 |
| I wish I could add a positive message, but not going to happen at this time. I called the 1-800- number December 19, 2011 and to date have not got the information I have asked for. I am trying to get WW to work. I did all the things that the webside told me to do. I went to HR and got approval. I got the 20 people to join and then I called and nothing has happened. To date I sent emails, left voice mails, went to the WW locations and not one person could give me the information I requested. I finally received an email last week from a Territory Manager from New York and told me that she would make sure that I heard from someone and guess what NOTHING!!!!! I have left my phone number, email, work phone, work email so many times I have lost count. I just don't understand why it has been so hard to get information. Now we are looking at the Biggest Loser website now. |
| Lucille | 1/24/12 |
Besides posting I will be calling Corporate back after 9:00 a.m.
I am posting to let everyone know the book to follow points is messed up.....
1 cup is 8 oz... so how can 1/2 cup be 2 oz. all over , different items in the book...
This is why people lose weight if you do not know your math in ounces... Or possibly why they go off because they are not eating enough...
I called the 800 # last night and was told they will contact Corporate and make a new book....
Page 33 Liver chicken or beef 1/2 cup - 2oz?... 1/2 cup is 4 oz.
1/4 of a cup is 2oz. not 1 or 1 1/2 oz
Lamb ground 1/2 cup again 2Oz...
Who put this book together?
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| Dottie G | 1/20/12 |
| Brenda B, maybe you SHOULD care....YOUR respected W.W. leader may be the next to go to the chopping block. These comments are just an example of how low Weight Watchers greedy corporation will go. Watch out! |
| Connie Canfield | 1/17/12 |
The new center on NewHaven avenue in Melbourne Fla is loud, chaotic.and you cant hear the class leader for all the people talking in the lobby for weigh ins. and next to the products for sale..counselors keep saying it because they are open all the time and the "computers are down"
I give it two more weeks then will have to find a quiter center for my mothly life time weighin... and miss attending and sharinh with other members. |
| Brenda Binghamton | 1/17/12 |
| WHAT'S GOING ON HERE?? This website is not intended for the people of Portland, Oregon to complain about their lecturer being fired. That's only one city in this entire country! If you want to complain about this firing, write a letter to the Corporate office, but don't post your problem on this website. To be downright honest, the rest of the country does not care. This website was designed for people to write in about their feelings about the company, the program, the company spokesperson, and any other compliments or complaints they have about THE COMPANY!But to write in complaining about a lecturer in Portland, Oregon being fired is a waste of time. I hate to tell you this, but with the exception of Portland, no one gives a hoot! Stick to the REAL issues at hand and get off your soapbox! |
| Sue Helberg | 1/18/12 |
| Looks like Weight watchers is getting too big for its britches. The manner in which Lisa Martinez was fired after nearly 10 years shows that someone has lost contact with humanity. Our little town of Sandy has enjoyed Lisa for long time. She knows how to relate to those on a journey and is always supportive. Did anyone from WW come to a meeting to observe? Was there just cause for her dismissal? Did anyone come to Sandy to talk with us about what happened? Did her replacement know that she was expected to take over the meeting and wasn't there to sub? My goodness. I am disappointed with the program that has helped me. Now I know it was Lisa who helped me, not Weight Watchers. I sure hope managerial heads will roll!!! |
| lisa newman | 1/18/12 |
| i'm a woman....but your advertising for men in weight watchers is insane.....get a guy who can actually speak to men. instead of this overpriced nba player you just payed for...i will never recommend you to any man i ever know. get a man who can speak correctly. i can't believe you even support these nba players....even though he's a has been x phoenix player....he's a drunk... and i have seen him in l.a restaurants make a fool of himself.....trust me ..he is someone you never want to represent your company |
| Mary Remmick, Sandy,Or | 1/18/12 |
| I totally agree with Dottie G. We are in the same meeting that lost Lisa Martinez as our leader. She was the most motivating, honest and caring person we were lucky to have. She helped us when we most needed it and still somehow made it fun. WW,we are finished. |
| anonymous employee | 1/18/12 |
| Yes great program but SUPER UNORGANIZED MANAGER and WHOEVER MADE A DECISION FOR OUR AT WORK MEETING REALLY MESSED UP. AS AN EMPLOYEE WE DEPEND ON JANUARY, FEBRUARY, MARCH as a great start to the new year. This is the first time I HAVE NOT ONE at work meeting. They changed how they wanted to do it and they don't have the programming for online registration for these members and people are getting very turned off by Weight Watchers and frustrated. Over 75 percent of those members in companies will NOT go to a meeting outside of their workplaces. THIS IS A HUGE LOSS IN INCOME FOR THIS TIME OF YEAR, because BY SUMMER no one wants to join till fall again. Most of the Corporate team hasn't worked in a meeting room with member, they have no idea as to what really goes on. Joining a weight loss program is something you think about and also is not an impulse action...this is the time of year people get started. I am a very disappointed employee right now and the income I've lost so far can not be recovered. |
| r michaels | 1/16/12 |
| Weight Watchers has always been a program recommended by doctors and weight loss professionals as a safe, effective and life style changing way to loose weight. Keeping it off for good is the responsibility of the individual. I did it once before and lost 50 pounds. I love the Jennifer Hudson commercials and her singing. If she did have surgery to achieve her results it doesn't matter to me. Her story, song and success has me inspired to get off my butt and try again. Jennifer Hudson looks great. I wish I could look like her! All the negative comments just affirms my belief that overweight people have other issues beyond their weight that they need to deal with. Take personal responsibility for yourself and own your decisions. If you don't like one coach or location switch to a different one. They do offer ton's of choices. Just saying..... |
| Sally Obenshaine | 1/13/12 |
| I like WW & it works. Our group was moved into a new location that appears to be too small for the number of members. Very uncomfortable. I got in line to weigh & finally gave up. Even if you got weighed, there would be no place to sit in the meeting area. The Jennifer Hudson issue (surgery or no) amuses me. WW is a huge money-making business. I have no doubt they will do whatever they need to to feed the kitty. What has always amazed me is that Nutri-System would think anyone would believe Marie Osmond eats their crappy food. Sorry, but "crappy" is the only word that comes to mind. |
| scarlatt | 1/13/12 |
I do strongly believe Hudson had a mommy tuck and liposuction right after her delivery and then you hired her to be a spokesperson a year later. I think it's very dishonest and misleading that you are all acting like she did it with just food. Unbelievbable.. and yes the company should be sued for falsley advertising and maybe you will be for several spokespeople you have used in the past..It's a huge gimmick and we are not stupid..
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| Dottie Generaus, Sandy Oregon | 1/14/12 |
Weight Watchers, you should be ASHAMED of yourselves, and your "NEW" corporate policies. The sudden firing of long-time W.W. leader, Lisa Martinez (Portland, Or area) is a travesty. She has been the most inspirational and motivating leader I have ever had over the 20-plus years of off and on Weight Watchers experiences. She makes the weight loss journey FUN, and apparently that is not in the "policy" Creativity is punished, instead of rewarded. I do not want to be a part of a company that treats their employees in this manner. SHAME on YOU, Weight Watchers
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| Kim Kaas | 1/11/12 |
I was a very proud member of weight watchers, in fact I got about 10 people to join me at my meetings. We formed a recipe exchange and a workout group that met twice a week. It was ALL due to the wonderful leader that ran our group. (Lisa Martinez in Oregon). After attending meetings all over the area and listening to the uninformed leaders with no enthusiasm, I was excited beyond belief to find Lisa. Myself and all of my friends are no longer going to be members of weight watchers because this wonderful inspirational leader was let go on Friday! She was told she was not a good fit after dedicating 9 years to this company. In researching the goings on I found she was full time and WW does not want to pay benefits for their full time employees. I will not be part of a company making the money you do when they are out for the all mighty dollar instead of supporting their members and staff. Farewell and know I will tell everyone I know about this travesty.
Kim Kaas
Portland, Or |
| Chris | 1/11/12 |
I am inquiring why Weight Watchers has not rallied to be added to the Biggest Loser as a partnership! I think your online support and program is perfect for transitioning the contestants back to balancing work, family, stress! I realize that Biggest Loser has their own "branding" but somehow Weight Watchers needs to partner up, perhaps with contestants that are removed from the ranch, or the ones that ALMOST MADE IT...and have to struggle at home. I don't know but somehow Weight Watchers and Biggest Loser needs to get in a meeting room and start talking, negotiating. I think it's a win-win.
Best,
Chris |
| Fingernail on chalkboard | 1/9/12 |
| Does Jennifer Hudson have to sing??? Listing to her is like listening to someone scratching their nails on a chalkboard. In addition, why can't companies use ordinary people instead of overpaid celebrities? In little letters, you see endorsed by company. Why wouldn't someone endorse a product - they get paid big bucks. |
| Esther | 1/10/12 |
| All. That I can say that you can make all the excuses that you want. WW WORKS, you can make all the excuses that you want but when you are really ready to learn how to eat healthy and really lose the weight and learn how to keep it off, WW works. Jennifer inspired me and I lost 42 lbs last year and I have another 40 to lose. It works, I am 59 I go to the meetings and I also do it on line. VERY EASY AND AS A BONUS hubby lost 20 ponds. Walk and do the program and eat a.ything that you want in moderation it works. Jenny Craig was a bu.ch of process foods and I only lost 14 pounds which I quit and regained when I ate real food. WHO CARES ABOUT THE NEW SPOKE PERSON, TAKE CARE OF YOURSELF. I HAVE DIABETES, HIGH BLOOD PRESSURE, AND FIBRO MYALGIA AND THE WEIGHT IS WHAT HURT ME, BE SMART AND LOSE THE WEIGHT BY LEARuuNING HOW TO EAT NOT BY ARTIFICIAL MEANS. |
| Angelina P....... | 1/10/12 |
| If Jennifer Hudson does not admit that she's had plastic surgery, then Weight Watchers ought to go out of business. That woman did NOT lose that kind of weight by just diet alone. Her body is tighter than a drum, and she did not get that way by counting points, baby! If she can't admit the truth, how can people sign up with a company that is lying through their teeth! TELL THE TRUTH, WEIGHT WATCHERS, and admit that your spokesperson has had a body makeover. And another thing. Get some new commercials. That one where she's singing "it's a new dawn; a new day," is just a load of crap! |
| The local office fired our leader!!!!!!! HUGE MISTAKE | 1/10/12 |
| The Portland Office FIRED our leader on Friday...we found out about it on Monday. THIS IS A HUGE MISTAKE BY THE PORTLAND OFFICE! Lisa Martinez is awesome! We want her back! WE are the customer and WE want a voice! Lisa is the best leader you can have. IF she isn't hired back, I will cancel my membership. The leader makes a HUGE difference in how sucessful your experience is with WW. |
| Kay | 1/8/12 |
| Jennifer Hudson has got to go. Her voice, whether speaking or singing is annoying. I'd rather listen to s commercial about diarrhea than have to listen to her screeching. WW is hurting themselves by continuing to use her. I won't be joining until she's gone. |
| Tracy W | 1/5/12 |
Weight Watchers is a great program if you go to meetings, eat in the manner that they promote (low fat, lower carb, lots of fruits and veggies), MOVE your body thru exercise or walking, and track your progress. It is that simply!
Jennifer Hudson is a great role model and I enjoy seeing her commercials. She has endured and conquered from a personal and professional standpoint.
Let's lift each other up and quit the hate.
Happy 2012! Make it your best year. |
| Sharon Taylor | 1/2/12 |
| I am not writing to complain about the Weight Watchers program. I have been a member for years and it works if you follow the program and attend the meetings.What I am upset about is the horrible building we are attending our meetings in while they are supose to revamp our regular meeting room. I attended the meeting on New Years day (Clairemont Calif location in San Diego) and felt good about attending a meeting. The meeting room is so depressing,dirty, cluttered I was shocked. We have been in that location since October and the new facility was supose to open New Years day. The new facility is not nearly completed. I feel to have successful weight loss you have to be in a cheerful environment and the place we are in is not that. Please jump start the renovation so we can have a great place to meet and feel motivated. |
| Jenn Greenwaldt | 1/2/12 |
| After signing up for the three months, over Christmas I was charged for the next month without any warning that my three-month agreement was almost over. When I contacted and asked for a cancellation and refund, I received a mouthy email stating that I should have paid attention to the terms of service when I signed up and would not be refunded. Did not use the online program much, will never try it again and will certainly not recommend it to others. |
| Mary | 1/1/12 |
I have tried WW several times and every time I get off I gain the weight back and some I agree you should use a person who can not afford to buy your food all the time, I am a grandmother just turn 68 on Christmas day and I would love to be slim again I have a back problem, Iam diabetic and WW would help me very much but I can't afford it. so I think you should use me as one of your commom people spokeperson you can reach me at (916) 683-1408 looking to here fron you soon.
Happy New Year
Mary Allen |
| Annie | 12/31/11 |
| I would give WW a higher rating, but they have lost me with their decision to hire Jessica Simpson to represent them. Good gracious, most women lose a lot of weight after having a baby anyway. I agree with everything that usa4ever said and then some. Shame on WW!! I am a fairly new member but will be quitting as of tomorrow because of this decision. She is not a role model for me or anyone else who has a grain of sense. |
| Upset!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | 12/30/11 |
In the month of Sept2011 I decided to enroll with WW. They were running a promotion
2 months for the price of 1 $39.95. I thought that was awesome and needed to jump on board since there was no registration fee. That meant I'd pay $20 a month for two months. Needless to say I only attended two meetings out of that two month deal. That was fine I was prepared to lose my 39.95 and go solo. What I didn't expect was the additional charges I discovered by my bank account activity. Come to find out Weight Watchers has been taking out 39.95 every month after my enrollment. So instead of paying just 39.95 for what was suppose to be two months of the program. They've been debiting my account every month after my initial sign up date. That's a whopping 159.80 they've stolen. Well not 159.80 but 119.85 minus my first payment. Will never do this again! Too Disgusted!@ |
| Conie Habben | 12/21/11 |
| I's pretty sad that Weight Watchers has to pay someone 3 million dollars to be their spokesperson when the average person has to pay $12.00 or whatever it is now. Poor Jessica simpson is just having a baby and makes enough already. She can afford to hire a personal trainer ,chef and do it on her own.I'm a Lifetime member and will not pay any more money To Weight Watchers to support the already millionaires. |
| Angela Walls | 12/12/11 |
| I've been attending WW meetings for a few years off and on. Everytime I attend, I lose about 8-10 pounds in just a few weeks. I have mostly had good experiences at the meetings, except for the last time. Barbara, the instructor has always been so nice,and encouraging towards me,but Carol, a receptionist, not so much. In fact she was VERY rude towards me, she has been sort of rude before, and I just ignored her.I told Barbara about it, and she said just to overlook her because she was in a bad mood today, she said Carol had been rude to a lot of people, because she was upset about her son. I signed up for 6 weeks, and only went twice, just couldn't go back, she was so hurtful. |
| Smiley | 12/11/11 |
| Oh I hear you loud and clear. Weight Watchers should have a class action law suit filed against them. Moving locations, removing leaders who are loved, keeping members in the dark, etc this is what they do. They are not open and honest. |
| I'm Not Joining | 12/6/11 |
I was going to make a total commitment to Weight Watchers, and planned to join right after the 1st of the year. However, after reading the comments I just read, just forget it! If it's true that Jennifer Hudson received plastic surgery to achieve the results she did, then Weight Watchers is lying and falsely advertising. And that, my friends, is cause for a big, FAT lawsuit!
Before the Enquirer or the National Star gets a hold of this story, I think Weight Watchers ought to set the record straight. If they have nothing to hide, then they ought to do some kind of press release stating that Jennifer Hudson never had plastic surgery and that she achieved her results simply by following the Weight Watchers program. If Weight Watchers can't do that, then they are signing their own death warrant. As for me, I'm going with Medifast or Jenny Craig. |
| AND THE LIES JUST KEEP ON COMING, FOLKS! | 11/30/11 |
I read with interest the blurb regarding Jennifer Hudson having plastic surgery. This is probably the truth. Let's be brutally honest here. Jennifer Hudson is a huge talent; there is no getting away from that. But the woman was a 'pork!' By that I mean that she was HUGE. If you look at her now, she's so tight in her waist, stomach and hips, she would have had to exercise morning, noon and night to achieve those results. She probably lost weight, then had a plastic surgeon give her liposuction in her problem areas. She has nothing to be ashamed of. A lot of people in the entertainment field have plastic surgery. The point the person was trying to make is that she did not achieve the results she got just by following the Weight Watcher Program. And because of that, Weight Watchers is falsely advertising, saying that if you follow their plan, you can get the same results that Jennifer Hudson got. The only thing is....Jennifer Hudson achieved those results by following the program, and then by getting herself some 'extra help.' If Weight Watchers can't own up to that, then the company is indeed a sham.
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| ONLY HER FRIENDLY PLASTIC SURGEON KNOWS FOR SURE! | 11/29/11 |
| Having Jennifer Hudson as the spokesperson for Weight Watchers is a bold faced lie! Oh, I agree that she went on some sort of weight loss program and she lost SOME weight, but there is no way in hell that she got to looking like that without having some help. By 'help,' I mean a "nip" here and a "tuck" there. If Weight Watchers has the nerve to say that she got to look the way she does without the help of her friendly neighborhood plastic surgeon, then Weight Watchers International is lying through their teeth! Even some of the Weight Watchers lecturers admit that Hudson had some help, so cut the crap and come clean, already. And, I'm going to tell you something: if it ever DOES comes out that Jennifer Hudson had the help of a plastic surgeon, then your company can just go down the toilet. No one is going to want to join a program where the spokesperson had some 'extra help.' That's my theory, folks, and I'm sticking to it! |
| usa4ever | 11/22/11 |
| JESSICA SIMPSON???!!! Seriously WHY??? I have been a Lifetime Memeber for a long time. This deal ends it for me right here & right now. Who ever came up w/this idea to have this ditz represent WW should be fired. To give this airhead 1 penney to be a spokes person is a very poor decision, let alone 4 million!!! It makes me re evaluate continuing on the program. I cannot support or follow a program that allows such stupid choices by selecting this moron. To go from Jennifer Hudson, who IMO is all class to this bleached blonde idiot is sad, a poor business choice, and WW will see their numbers and membership crash instead of the an increase. Who in their right mind wants to see this idiot say another word?! Not me. I will find an alternative program to follow. Oh, and by the way, the group of woman I work with feel the same, so you have lost many memebers w/this selection |
| c hicks | 11/17/11 |
| Is it impossible for me to have weight watchers at my church? I sent an email regarding this to a "business meeting" leader and she referred me to some one who is a "territory manager" What's going on- it will be a meeting open to anyone - we are, in business terms, a "non profit" so what's the deal here? Has anyone gone to a meeting of weight watchers held at a church? |
| Dave Stubblefield | 11/15/11 |
I have been in Weight Watchers off and on for many years. I have never had any problem canceling my Monthly Pass or resolving any problem while being involved with Weight Watchers!
My advice to all the folks that have made comment above is to call the Weight Watcher Corporate phone number which is area code (212) 589-2700, follow the prompts and ask for Customer Service. I have just hung up the phone from talking to them on a problem, which has been resolved to my satisfaction! Unfortunately, I don't think there is an 800 number to make a free call, but I could be wrong. Good Luck to all of you for giving their system a try! |
| Carolyn Trost | 11/10/11 |
| I agree with Bridget Stecher 10/27/11....Weight Watchers is a law suit waiting to happen...all it would take would be enough disgruntled past members getting together and filing...I know they are big and powerful, but their practices are nothing more than deception and fraud.....I have been trying to cancel my membership on line for four months and during that time they are still taking money fro m y account for meetings and services I did not get...I am so disappointed..... |
| Bridget Stecher | 10/27/11 |
| Joined Weight Watchers online and then, after not using the service at all, decided to cancel. When I cancelled I was advised that my membership including on line access would be terminated immediately. One month later, there was yet another WW monthly charge on my bill. I requested an immediate refund and was advised that WW DOES NOT REFUND MONIES, AND DOES NOT PRO-RATE CHARGES AFTER CANCELLATION. I think a class action suit may be appropriate here. Anyone else interested? Respond and I will post my email address. |
| DHM | 10/20/11 |
| I have been weighing in at WW since August 2011 in light weight summer sandals. Today I wore heavy shoes and socks, because it's getting colder, and was informed that I had to keep the clogs on during the weigh in. NEVER had I been previously informed that I could not be weighed in my stocking feet. The person (actually I don't even know her name!) who was in charge said she could be fired by corporate if I took off my shoes. WHAT??? Yes, she said, corporate was once sued because a person got a foot fungus. I think WW corporate should take lessons from airport security who insists ALL take OFF their shoes... Has anyone sued airport security??? because they got a foot fungus??? Maybe someone should! so we can all keep our shoes on... (but, that's another issue) My question is: has anyone ever gotten a foot fungus from a person wearing socks? |
| Catharine | 10/17/11 |
| I joined WW as a new member a week ago, purchasing a monthly pass. Their computers were down that day, but were up the next morning and I was able to get the etools on my computer to track my points and activity. My first meeting is tomorrow, but the doctor's office weighed me and I placed that weight into the etool. Friday the etool points plus area stopped functioning, in that the tracker pad to select activity froze despite the remainder of the page having buttons and items I could click. On the Plan page, I was able to select the points plus tracker, which then launched but sat there not loading over and over. I restarted my Mac and tried again. When that didn't work, I made sure that Java and Adobe were up to date and settings allowed WW to do what it wanted. Then I emptied the cache, deleted cookies and restarted. Still nothing. I called my DSL tech support and they tested everything and all was well. Then I called WW and was told it was all working on their end and they refused to allow me to speak with tech - telling me the would check it out within a week and email me. Now I have had WW on my computer to help me track my foods, have paid for a week so far, and have had access for only 3 out of 8 days and the problem is NOT on my end. I am very, very displeased with the service and the system and how it keeps customers from accessing technical help in a proper way. Not impressed in the least with this so far. I will update this as time goes on. |
| Mary Diters | 10/7/11 |
| I have been a WW member off and on since 1976 and find that the lifetime members are over-looked quite frequently in Southern Maine. (franchised here) and recently the meetings are not open to lifetimers free of charge until they weigh in for the month. some times there are weeks when one retains fluid and exceeds the weight requirement for Lifetime so one cannot attend a meeting free of charge until one is within the 2 pound weight guidelines, therefore, I miss the meetings until I am at the correct weight. I find this a set-up to fail. The lifetimer should have the option of weighing in on the week of choice. But of course what do you expect when a company's bottom line has become more important than its members? |
| Anne Richards | 10/2/11 |
| I have to comment on your Jennifer Hudson commercials. PLEASE REMOVE THEM FROM THE AIRWAYS! They are easily and by far the most annoying commercials of any on TV for the last year. It's time. You are not doing yourselves any favors having this woman screeching her horrible off-pitch notes as your pitchperson. I have to run for the "mute" every time it comes on and it has been going on long enough. In reading the comments above, I see that I am not the only person who feels this way. Please take pity on those of us who have televisions and ears. Thank you for your consideration. |
| Thomas | 9/21/11 |
| Perhaps I have just dodged a bullet. Why? I live in Airdrie, Alberta and today I saw an advertisement to join Weight Watchers. The price discount to $25 was meaningless in the face of being ready to lose weight. Well, if this group was set up to welcome new members, they certainly were not prepared to welcome everyone. So much for holding the meeting in a church hall; something has not rubbed off on these souls. Therefore, since I remain interested in losing weight and am not interested in going online, I will now examine your competitors; WeightWatchers seems to have enough customers. If your competitors know how to welcome a prospective customer and know the value of customer service, I am willing to pay their price – whatever it is. |
| Terry | 9/22/11 |
| I signed up online thinking that I could also attend the local meetings when I was in town, but that assumption was quickly laid to rest by a local franchise. So after talking with local franchise rep I decided to try attending their location, and visiting area franchises during my travels in order to keep current and not forfeit my membership. However, upon attempts at contacting Weightwatchers via the online website, IN ORDER TO SWITCH AND PAY MORE THROUGH FRANCHISE LOCATION, I found it is designed to frustrate the customer rather than aid them. So I call the tollfree number provided on the online website or 1-800-651-6000, and guess what it is disconnected. This corporation appears to be a great candidate for 20/20 or 60 minutes, BEcause it draws you in with its claims then is non-existent after you signup and they have YOUR MONEY!! |
| SecretWWemployee | 8/12/11 |
I am a receptionist for WW, and I love the program itself. I lost my weight on it and have kept it off. I hear many of the complaints you have, and I agree with many of them. In fact, I'll be leaving the company soon, so I don't feel too bad telling you a little bit about what goes on.
The people working the meetings have about as much control over WW corporate as you do. It is every bit as difficult for us to reach them as it is for you. I know; I have tried many times, and spent hours on hold. Or I've emailed them and gotten stupid, insane answers to my questions. The problem is the company is HUGE and basically running amok. And the corporate part is rolling in $ but they pay the field staff, like me in an unfair manner. It's all based on percentages. If we get a lot of people, we make more money. But I work a small meeting and make less than half of minimum wage. I have my reasons for staying as long as I have, but it won't be for much longer. I'm fed up with working for free. And you can't IMAGINE how demanding WW is. They have stickers for this and forms for that and there's a ton of stuff to remember while you're trying to be nice and polite and the person you're weighing is talking to you while two other people are asking you where something is.
It's a huge amount of stress for about $3 an hour for me. WW depends on former members (mostly women) to do this. They know that these women will feel a certain gratitude toward the company and want to "give back" and "enjoy helping people," and they feel they can give them a complicated "commission" structure that virtually assures that those of us in the small meetings never make any money. And they pay paltry sums to the churches that usually host the meetings. Once I was asked to scout meeting locations, and when I told one of the pastors what we were able to offer to the church for the location, he actually laughed in my face and told me that wouldn't even cover the electricity we'd be using during the meeting. He was right, and I was embarrassed to be working for the company. WW counts on people being nice and helpful so they can pay them as little as possible. And they have the nerve to hound us about looking professional on the job. Yeah, right. I'm looking real professional sitting in my business attire in a folding chair in front of front of a bulletin board covered in the pre-k class's macaroni art. I am always very nice to the members, but I'm not surprised some of the receptionists get testy. Of the four I work with regularly, three of us are on the verge of quitting.
LB, I wanted to answer your comments about the credit card charges. I'm not sure what happened in your case, but usually the 39.95 is charged the day you buy your pass, which is good for a month. But then they charge you for the next month 2 weeks later. That's supposed to be so they have time to get the new passes made and mailed out, etc, but then they're supposed to refund any leftover amount when you cancel. But who keeps up with that? They probably make a lot of extra money that way if people don't call up and demand their money back. So, if they charged you twice within the same month, but not on the same day, that's normal. If they charged you twice in one day, you need to be relentless with customer service until you get your money back. Oh, and just so you know, the staff at the meetings have NO CONTROL whatsoever over any of it. They simply sell you the pass and send the paperwork onto corporate. They can't tell you when the money will come out or anything like that.
I could tell so many stories, but the WW mafia would probably come after me. |
| EMERY | 9/19/11 |
| WORST EXPERIENCE I HAVE EVER HAD. I thought they were here to help yOu. NOT. The meeting I go to the ladies are the most unfriendly people I have ever run into. They can not even say good morning to you when you go in. But they take your money in a heart beat. have had such a hard time trying to get started and no one would help me. no one. I had asked about a few pointers to help guide me I got nothing. i HAVE NEVER BEEN ON THE PROGAM AND JUST NEED A LITTLE GUIDE. VERY DISAPPOINTED WASTE OF TIME AND MONEY 60462 STORE |
| Angela Bustillos | 9/19/11 |
| Please get rid of the Jennifer Hudson commercial !! It is so annoying.... really it took for her 2 yrs to lose 80lbs!!we can do that without paying for weight watchers !! |
| Get A Life | 8/15/11 |
| Can you please stop complaining about Jennifer Hudson, since you watch so much television, get the 10 min workout plan and complain about that, you people are so annoying with your rants and raves about a person, (a huge talent). That girl has been through alot, and by the way, her voice is beautiful. Seriously, get a life and turn off your TV, and read a book, and get some ethics. |
| Judy Nathanson | 9/17/11 |
I am a member of WW and was attending the center in North Babylon New New York. I attended the Saturday morning classes with my leader Alice. It became apparant to many of us at this center that our center would be relocating to a nearby center, yet no one informed us of the date of the move. It seemed that the store was there but the finishing of it had halted. Then just a few days before the new center was to open they finally put up a notice that we were moving. That would have been fine except that we also became aware that our beloved leader Alice would no longer be at this new center. This was not only hurtful to us but somewhat of an outrage. How can we have been left SO in the dark up to the last minute? Why? We had always been taught that attending the meetings was a very very important and integral part of the program. I took this to heart and after having been a member many times in the past I actually stuck to it and was doing very well with the help of my friend and mentor ALICE. Now I find myself at a total loss. I do not have the opportunity to see Alice at the center that is closest to my home and the most convenient time for me. I see that Alice is not available at any center on the weekends.
I feel that as a member the rug was yanked out from under me and I am truly disappointed. How do I now advocate this program to others when I cannot rely on the decisions being made without informing the members.
I am asking that you please review Alice as a one of your finest and most successful leaders and giver her back not only her classes but her loyal members. Please do not break up 5 families of members that this effects.
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| Just be Fair | 8/28/11 |
| Weight watchers' website is poorly managed. It is constantly unavailable. This is straight fraud. They know this and yet they continue to offer this online service. I, like many other people have paid for a service and this company is charging customers for a service that they know they cannot provide. I have had many conversations with their customer service reps and managers and they all say they have not heard of this problem. This is a bold face lie. I hope to perhaps hire a lawyer and get a class action law suit filed against them. |
| Peter in Massachusetts | 8/30/11 |
Same story as many above, Bad customer service by call center, No response after repeated requests for management intervention, Many changes to the program that require a significant additional investment to keep current, AND Snarky attitude from reps at call center.
All in all, save your time and money for a program/company that treats you like a person not a source of revenue. |
| Melissa Hancock | 9/15/11 |
| Tried the 3 month trial for online last year then called and cancelled the membership after a month from my 3 month payment. Just found out a year later that they have been auto deducting my account $17.95 after I cx. They were using an account that I really used so never realized the money being taken out. When I called to inform the bank and weight watchers of what was going on they told me they would only refund me the $17.95 from last month and I needed a cancellation number that they gave me over the phone. I told them that was last year and I don't have a cancellation number. I told them to pull up online to see I haven't used the site, etc. They owe me $230 some dollars that they instructed me to send and email to the company so they can look into it. Yeah...like I'll get a response!! Well, I'm going full throttle with this so any advice from others having the same problem will be great. Thanks so much. |
| martin | 9/6/11 |
If there was a way to rate the Jennifer Hudson commercial worst than 1 star I would!
I believe you are partially paying attention to the responses the public is giving about that atrocious choice and flat out GARBAGE COMMERCIAL!!There is now a new commercial that's aired with changes, what WW is failing to realize is the damage has been done. WW needs to completely remove her. Anything with her now will remind people of her assassination of the first commercial. Now she is snapping her fingers and she still sings like S@&%T!!!
Cheryl Callan the senior vp of marketing if you are not paying attention to these comments you need to be axed faster than her. There is a I HATE THE JENNIFER HUDSON COMMERCIAL website and facebook page...Your attempt to gain broader appeal by using her was a dumb idea! The continual disregard of what is obvious is amazing to me. Music in commercials only work if they're either catchy jingles or current and relevant songs that actually sound good!!! so you can remember it all day not a song you have to ,mute or change the channel and prey you can forget!!! Come on Cheryl I thought that's why they pay you 300k plus a year to figure this stuff out, if a guy fresh out of college gets it WHY DON'T YOU??????? |
| Happy Customer! | 7/6/11 |
My goodness! Life is what you make it! THe program works great! Maybe people should shut the TV off and EXERCISE instead of MUTING Jennifer Hudson. Too many cranky pants trying to blame a company for things. Take control of your life.
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| RoseMarie Smith | 8/7/11 |
Hi, my sister and I just joined weight watchers and began remenicing about our Mother attending the program years ago. I looked in my library and found her weight watchers cookbook by Jean Nidetch copyright 1966. Took the cookbook with us and showed it to the staff and they thought it was fantastic. Some really great recipes. Looking forward to being the second generation of weight watchers.
Bytheway, the staff was very nice and the meeting area clean and neat.
Sincerely,
RoseMarie Smith |
| MC | 8/7/11 |
| The WeightWatchers Website/database coding is so incompetently integrated that even though I completed the signup process, they had "no record" of me "in our database." Extraordinary. And these are people I was giving my credit card information to!! Good news is, they failed to run the charge by the next morning (and I never was able to log into their Website), so I followed my bank's Fraud Department advice and cancelled the card I used to sign up for WWOnline's time-sensitive "deal." Bad news is, this is an unprofessional, unaccountable, absolutely incompetent organization. I deal almost daily with major online commercial sites (Amazon, LLBean, Powell's Books, J.Jill, etc.) and have never run into this sort of problem. Rule #1 - If all you get is grief and a runaround when you try to give someone money for services on the Internet, get out fast, and don't come back. Running an online paid service is not a game--it requires due diligence, serious accountability, and 24-carat gold competence. WeightWatchers Online is like dealing with juvenile delinquents. Let the buyer beware!!!!!! |
| Gail Stino | 7/12/11 |
| I joined WW in 2010 and lost 25 lbs ( that is all I had to lose) I called the office and told them I wanted to cancel and they said sure but they kept on taking the money out. I have since called 3 times and they keep on taking the money out.I guess now I will have to do it through my bank. THE MOST ANNOYING THING IN THE WORLD IS THE JENNIFER HGUDSON SINGING COMMERCIAL (CAN'T CALL IT SINGING SCREAMING) i AM GLAD SHE LOST THE WEIGHT BUT PLEASE NO MORE SCREAMING.CAN'T SHE JUST TALK? MY HUSBAND AND I, CHILDREN AND GRANDCHILDREN HAVE TO RUN AROUND LOOKING FOR THE REMOTE TO MUTE IT. THIS IS SUCH AN ASSAULT ON OUR EARS AND WE ARE NOT ALONE I HAVE TALKED TO NUMEROUS PEOPLE THAT FEEL THE SAME. |
| shelia thompson | 7/16/11 |
i have had a bad experience with ww. I signed up at my work an only attended the initial meeting. I have not been able to go to these meetings for various reasons. I asked the rep at my live healthy program thru my work who
sponsers ww how i could get a refund for the money pd. She told me it was non refundable. Now i am out 186. So now I am seeking advice from the attorney general to see what they have to say. WEIGHT WATCHERS SUCKS AN ARE HUGE SCAM ARTISTS. SHAME SHAME SHAME ON YOU!!!!!!!!!!!!!!!!!! |
| shelia thompson | 7/16/11 |
i have had a bad experience with ww. I signed up at my work and only attended the initial meeting. I have not been able to go to these meetings for various reasons. I asked the rep at my live healthy program thru my work who
sponsers ww how i could get a refund for the money pd. She told me it was non refundable. Now i am out 186. So now I am seeking advice from the attorney general to see what they have to say. WEIGHT WATCHERS SUCKS AN ARE HUGE SCAM ARTISTS. SHAME SHAME SHAME ON YOU!!!!!!!!!!!!!!!!!! |
| Debbie Perkins | 8/4/11 |
| You need to cancel Jennifer Hudson. She was at the $35,000 +$10,000 additional photo op for Obama's birthday bash. There she was front and center with the man that his Obama care will delete nutritional counseling in his healthcare plan. That will keep many companies and insurance plans from paying for WW. Jennifer would have been better served by donating her $45,000 for WW scholarships for those who need the plan and can't afford it! She is only representing her race not her social conscious. |
| Randie wilhelm | 8/3/11 |
| After a year at WW my monthly pass address was changed I DID NOT CHANGE IT. I have not been contacted by anyone in authority from WW to explain how and why this happened. You can not attend a meeting without your monthly pass. This has caused so much stress I have gained weight. I was trying to become a life time member.. Now I am considering quitting WW and ordering Jenny Craig. |
| JA | 8/3/11 |
| PLEASE, PLEASE, PLEASE STOP PLAYING THE JENNIFER HUDSON COMMERCIAL! HER SINGING IN THOSE COMMERCIALS IS JUST PLAIN DEAFENING! |
| J Hanba | 7/27/11 |
| I am not a member, but I keep getting a monthly pass for my father-in-law, who's lived in Alabama for over 30 years. But, somehow, the really smart people at corporate keep finding my address and sending his pass to us in Michigan. I've written, e-mailed, and called them to get this stopped, but they keep on doing it. If I could use it I would, it's paid for and free for me. I actually give these morons 0 stars. |
| M.E. | 7/28/11 |
| I just joined weight watchers yesterday. Wow! what a disappointment. I thought this was a great group to join. I hope my weight loss goes better than my first day. I went to my first meeting in Orland PARK,ILLINOIS, THE people were not very friendly. I left with no books they just gave me a couple paper pamplets. and a get stared book. I have no idea what to buy. Every one was so busy they did not even try to show me what they had. HORRIBLE. I will try again and then try another place. UNFRIENDLY AND COLD, COLD COLD. IT be false advertising . I thought it was all about support .not the money. NOT A HAPPY CAMPER ZERO POINTS FOR ORLAND PARK,ILL STORE |
| Peggy Jones | 7/29/11 |
| If I have to hear Jennifer Hudson sing anymore I will lose it..get a new dream, no one cares..I will watch an hour show and have to mute my TV at least 3 times so I dont have to hear it anymore....awful |
| Dana | 8/2/11 |
| The Jennifer Hudson commercials are ANNOYING! I will NEVER uses your products or services because of this. Annoying people to the point of anger is unacceptable. I mute my tv every time shows go to breaks because of these commercials. She is ANNOYING and you all need to get rid of her. |
| Doesn't Really Matter | 8/2/11 |
| Went to WW a few years back, and returned to find out there is no longer any pocket points tracker scale(s), unless I decide to be raped on Ebay, and buy one for $20.00, or less if I'm lucky. Of course I can buy a pocket point calculator that I do not wish to purchase, and I can go to the WW website, and do it all online. Guess what? Day three, and I'm still reading the points book, and not even close to getting things started on the website.....The pocket sliding points calculators were much easier to use, along with a pencil and notepad. Wake up WW. I am seriously considering just quitting, after less than a week, due to the fact that if I don't have a smartphone, or computer handy I can't track my progress. Is this fair WW? No. If I decide to leave town for a few days at a time, and not take a laptop, or have a smartphone, I could easily track with the slider and pen/paper. Stupid choice on your folks behalf to make anybody have to buy the pocket points calculator. If WW corporate does care (ha) and can point me ionto the direction of the paper sliding pocket points calculator I can be emailed at: cacheit@aol.com I will believe it when I see it. |
| Janet | 7/4/11 |
| I have been on WW for for about 5 months now and I am soo happy !! So far I Lost 34 lbs!!!! I joined with my parents and we all have done great ! My mom is now a lifetime member and I am soo close! To me, it is the " Miracle Diet" I have been searching for!! I CAN eat ANYTHING I want :) ! All I do is is weigh EVERYTHING , watch my points and exercise :) . I I don't even exercise that much either. My leader is also GREAT ! If your not loosing , then your not doing it right . I see people now that I have not seen in a few months and their mouths drop because I look soo good and healthy :) . WW is by far absolutely AMAZING !!!!!!!!! |
| Nanette | 6/24/11 |
Please get rid of the Jennifer Hudson commmercial. The song sounds terrible with her singing it. If you really want to use that song, get the pussycat dolls to sing it as they do it way better!
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| Pamela Skinner | 6/10/11 |
I am a member who is unable to connect to etools. I have sent numerous communications and am unable to get a resolution to the service I pay for. Their corporate site has no way to contact them to lodge a complaint.
My next step is the BBB. |
| Joanna Wutzke | 6/11/11 |
| This is a comment not about the program, it has been successful for many people for many years. What I would like to give a "poor" rating to is the commercial with Jennifer Hudson. PLEASE, PLEASE, PLEASE remove her singing. It is awful and quite annoying. I cannot tell you how fast I move to get to the mute button on my remote as soon as I am aware the commercial is on. I believe that what happens is the general public is NOT getting the message that you are trying to send due to there being no sound... |
| mr | 6/13/11 |
| Please stop torturing me with Jennifer Hudson commercial. |
| Ginger C. | 5/24/11 |
| I can't believe what I've just read. I've had nothing but a positive experience with WW. Been doing it for 14 weeks, gone from a size 12 to a 6! Never hungry...eat all types of food unless I decide I just don't want to spend points for it. Made sure I understood the program/fees etc. before I started. I too found a coupon in a start-up kit, but WW was very nice about making an adjustment. "Hateful to Weight Watchers" who "forced" you to go on WW? Sounds like you just need someone to blame. Re: the Jennifer Hudson commercials...don't you find ALL commercials annoying? Re: counting points...well anything worth doing is going to take some effort and it gets easier as you go along. Like the one person said...get over it! If you are hungry, or not losing, or don't understand the fees/program then perhaps you should look in the mirror for the cause. |
| Linda Johnson | 6/3/11 |
| Jennifer Hudson is annoying as hell in that commerical. Please kill this tv spot. My goodness, I'm sick to death of it. Find a new spokeperson please, cause I can't take it anymore. That ad has been running for months now and I feel like I'm being hit over the head with bad singing and bad PR. Enough already! |
| Susan Wood | 6/6/11 |
| I am writing to let you know that I think it's about time you either 1) chose a new song for Jennifer Hudson to sing or 2) chose another spokesperson. I liked the ad when it first came out but now I cringe every time I hear her screech "It's a neeeeeewwwwww day!!" Please...enough. |
| Laurie Berthiaume | 5/25/11 |
| My experience is with an interviewer that went very poorly, I was applying for a job for a receptionist,weighing people in at meetings. The Interviewer showed up 15 minutes late,did my interview in the meeting room with all the members sitting right there, and she asked me multiple stupid questions that have nothing to do with the job I was applying for. Why must these corporate puppets ask those silly, useless, mean-nothing, personal questions at an interview??? Don't they know that putting someone on the spot and asking an off the wall question deserves some thought before answering them. I hope Diane Morin will be less critical and more professional at her next interview. |
| Carole | 5/29/11 |
| I have used weight watchers twice and it works if you can stick to it. My complaint is about the advertising. All the women shown are sleek and flat bellied. I know for a fact that just weight watching will not remove belly fat, particularly for someone who lost 100 lbs. I would think that you might advertise that losing belly fat takes hours and hours of dedicated exercise. I call it false advertising. You are lying to those of us who struggle all the time by advertising false hope. |
| eileen | 5/20/11 |
| Best program ever....only weight loss plan that keeps the weight off and makes you make smart choices . I love it, thank you w w.... |
| Ruthie | 5/23/11 |
| PLEASE take that horrid Jennifer Hudson commercial off the air! It is easily the most annoying advertisement on the air today and the only one that I practically dive for the remote to mute it. The note she hits in the first 10 seconds is off pitch and like nails on chalkboard. Spare the public any more of this torment, I beg you. |
| T. Holzemer | 5/16/11 |
| I joined the online program today 5/16/2011 and was charged $53.85. NOT EVEN 3 1/2 HRS LATER I REALIZED THAT I WOULD NOT BE ABLE TO DO IT AND NOT ONLY THAT AFTER LOOKING AT THEIR SITE - I WAS DISAPPOINTED. SO I CALLED THEIR # AND SPOKE TO A CUSTOMER REP AND WAS TOLD IN NO UNCERTAIN WORDS THAT THE AGREEMENT STATED "NO REFUNDS" AND I TOLD HER I DID NOT REMEMBER THAT AND THE MONEY WAS A LOT FOR SOMEONE WHO CAN NOT AFFORD IT FOR 3 1/2 HOURS................ I WOULD NOT RECOMMEND THIS OUTFIT FOR MY DOG (IF I HAD ONE).... |
| ejf | 5/18/11 |
I must agree re Jennifer Hudson's screeching - not singing - whoever thought this would be a good ad must be deaf - it's awful - I hit mute the moment it comes on. That isn't singing; it's barely screeching - ugh - turn down the volume.
It's worse than annoying. |
| Shae | 5/18/11 |
| Jennifer Hudson is the most annoying screechy woman I have ever heard. I have to go get the remote several times a day and mute the tv to keep my skin from crawling while I am put through the violation of having to hear that loud mouth off key girl try to sing. It's horrible and many more people that I have talked to hate to hear her too. I am sorry her Mom was killed that way and I do feel sorry for her, but not sorry enough to pretend that she sings good. Ugh. Please end this horrific commercial soon. Enough is enough. |
| Destiny | 5/11/11 |
| Please stop airing the Jennifer Hudson commercial. I turn every time it comes on. At first, l liked it, but now it's just plain annoying. What about using real people instead of celebrities who can alter their look instantly without diet or exercise. It would make it more believable and personable. Again, Jennifer Hudson singing is really debilitating to my ear drums and all viewers! |
| Nan Lee | 5/6/11 |
| Beware. They don't take virtual credit card numbers. |
| Jennifer | 5/9/11 |
| Weight Watchers has been the best thing to ever happen to change my life! I joined in November of 2010 and have lost 32 lbs since then (it's May, 2011) in a very healthy and steady way. I think that $39.95 per month (basically $9.92 per week) is a very small price to pay for the research and knowledge regarding a healthy lifestyle I have received. Weight Watchers does not work by itself; you have to work Weight Watchers. |
| | 5/3/11 |
| Just spoke to the corporate office for WW in NY. The gal Emma Larson answered the phone she was not a happy camper. Had to call back twice. Someone needs to teach a class in phone etiquette. Have a great day WW! |
| crazywoman | 5/3/11 |
| I along with so many am very unhappy with a policy that is not up front as to your refund policy. I changed my mind about online membership mainly because I could not understand how to access online. I am not that computer literate.I asked to cancel within 24 hours and I got back 5 dollars and some change and was billed 53 dollars and change for a 3 month membership with sign up waived. So when I asked for refund sign up fee was somehow reinstated and then non-refundable plus I guess a months fee. Is this how you really make your money? Really? If anyone else has similar stories we need to get together about this outrageous scam! |
| Lisa | 5/3/11 |
| I have read several letters of unhappy consumers with tales about wws unfair refund policies..It is outrageous for any company to feel entitled to keep someone's money with no services rendered. The "contract agreement" is full of gobbleygook that is difficult to understand,but I did not see anything explicitly explaining that if you change your mind even 5 minutes later there is no refund no way no how! Even though you received nothing from them or you are totally dissatisfied for services you forfeit your monies! I feel all who have been cheated in this manner should get together and file a class action suit against this sham. That is is even legal astounds me? What you say out there? Please respond with your input! |
| Jessica | 5/4/11 |
I signed up for the 7 day free trial on 4/27/11. It stated that there is automatic renewal but I assumed that was only if you decided to continue with the program.
On May 4, 2011, I received a charge for $65 on my credit card. I immediatly went to the WW site and cancelled my subscription. I only recieved a $17.10 refund.
Apparently, they automatically renewed without my permission for a three month plan lasting until 8/4/11. I have not used the service since 5/1/11, during the free trial. I wish I had read all of this before I lost my money.
DO NOT BUY THE ONLINE PROGRAM, ITS A RIP OFF, YOU CAN GET THE SAME STUFF FOR FREE OR THE SAME INFORMATION FOR FREE. |
| Joanne | 5/4/11 |
| I have tried many, many food plans, and I have to say that WW is the most sensible plan for me. I have never had a problem with my payments, and I'm on the Monthly Pass program. Whenever I've called, I've spoken with a real person, who has helped answer my questions in a friendly enough manner. My leader is awesome (Jackie, in Worcester, MA), the receptionists are really nice, and the facility is clean and bright. Yeah, the packaged foods are pricey, but they have plenty of sales. Also, when I'm doing well on my program and buy a box of WW snack bars, that means I'm NOT buying all the other junk, which adds up to be more expensive in the long run. We can find all kinds of things to complain about, can't we? I just wanted to share another side of WW...There's a WHOLE LOT of good coming from them, too. I do hope they work on the customer service issues, for the sake of many here who have complaints. About the plan, though, if you do your part, it will work! I'm in it; no turning back! |
| Lori Bard | 4/11/11 |
| I have been a member of Weight Watchers for Years. At one time, I had thought my membership expired, so I purchased a new membership. I was being double billed for 7 months (same email address on both accounts), and weight watchers refuses to reimburse me for the time I was double billed. The hours of coverage for the 800 line are crazy. For $17.95/month, representatives should be available 24/7. I found it often took days to get an answer to a question (which I submitted electronically because representatives are not available on the phont to answer quick questions when I, the customer, need them). |
| Monti Markel | 4/13/11 |
I also started Weight Watchers and was later told they "ran out of the calculator in January - we'll let you know when they come in". Hello?? This is April. When i go marketing I cant check the points of the foods. I thought this was how this program works and they cant even provide the proper tools. They told me to use my smart phone - I dont have a smart phone. If I wanted to spend $200 for a phone, I'd have done that. I just want the basic calculator.
Plus the woman who runs the program is the rudest person i have ever met - zero customer skills!! |
| Laurie | 4/17/11 |
| I LOVE Jennifee Hudson's commercial and think she has a beautifu,l soulful voice. I also think the commercial is very motivational b/c shes lookdms FABULOUS. In just over 4 mths I've lost 33lbs, THANK YOU WW!!!!!! |
| Karen Rand | 4/19/11 |
I didn't use etools thanks to your representatives. I couldn't log in and not one person could help me. I could never speak to a live person and had to work at it through email. I'm so done with weight watchers............I jsut found out that I've been charged 12.95 for something that I will not use and I want my 12.95 back.
I realize it's "only 12.95" but that isn't the point. I can use that for better things and I want back what is mine.
You may contact me at meemakr1951@aol.com. I will also notify our district Better Business Bureau.
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| Lori B | 4/19/11 |
| Cancelled my membership on Mar 21, received in the mail a monthly pass a week later. Didn't think anything of the monthly pass, threw it away, cancelled membership wasn't going to need it. Received my credit card bill on April 13 and there is a charge for WW monthly membership. Called WW and explained I cancelled my membership and they did verify that it was cancelled on Mar 21. Asked why was my credit card charged 39.95 on the Mar 22. Was told that it wasn't charged on the Mar 22, that it was charged on Mar 21 and my program end date was April 4. Why then did I receive a membership card a week after I cancelled on Mar 21 for a program end date of April 4 is beyond me. Called my credit card company and they did verify that WW didn't charge my card until the Mar 22 the day after I cancelled my membership, then they sent me a membership card that would be good only for a week. Really. THe timing of the billing is very suspect and to me , is deceptive billing practices. I could not get anywhere with WW as they have very poor customer service. I am disputing the charges with my cc company and will hopefully get somewhere with them. Considered yourself warned when you go to cancel your membership. I wouldn't have thought a company such as WW would be so low!! |
| Sandy | 4/20/11 |
I called to stop auto payment from my Amex card in November, 2010. My husband pays this bill and was unaware that I had cancelled. He brought it to my attention yesterday and I discovered I had been charged for the last seven months even after canceling and stopping attendance at meetings. I called customer service today and was asked for a confirmation number. I was not given one when I cancelled. The rep, Denise, said I could possibly receive one months refund if I sent a detailed letter to headquarters, a copy of my weight card and my current membership card. I asked for a number in headquarters and she refused. I looked it up online, spoke to Nathan and he said that was the "policy.". Too bad. I then asked for corporate name and number and was refused.
NOTE: if you need to cancel, ask for a name and a confirmation number. They are not given and you will continue to be billed. Also check all mailings from WW because they will continue to send cards.
ADVICE: Dispute charges with your credit card company. They are aware of the WW pathetic, unprofessional policy and will help. |
| Linnea Collins | 3/29/11 |
I only wish that I had read these reviews prior to signing on for a 3 month at $55 fee for online Weight Watchers service. My e-mails and phone calls have gone unanswered. When trying to contact Corporate office, I was thrown into an "operator - please hold" loop.
Immediately after hitting the submit button for my registration, I had 2 questions - which I did receive an auto reply that someone would be contacting me about my questions. This was a week ago and still no response. I cancelled my registration because 1) I found the online format not for me and 2) no one responded to my questions. Again, I cancelled online and received an auto reply that someone would be contacting me, but no acknowledgement of my cancellation.
Today I called to make sure it was cancelled and that my full $55 would be refunded because 1) I have only had the service for 1 week (there is a 2 week free offer and that is what one of my questions was which no one responded to) and 2)I immediately attempted and continue to attempt to get a response for my questions. I was told that I would only get a $7.25 refund because the balance was for "set up" costs!! I am outraged!!
IF YOU ARE READING THIS BEFORE GIVING WW YOUR MONEY DO NOT, and I mean DO NOT subscribe to this service. YOU WILL NOT GET ANY SUPPORT AND CAN EXPECT NO ONE TO RESPOND TO YOUR QUESTIONS!! This company is totally not- customer friendly!! I may as well have gone to VEGAS and thrown my money on the casino floor! |
| Tammy Bush | 3/28/11 |
| Joined WW's, paid for WW's Deluxe Kit that was supposed to include the Points Plus Calculator. Imagine my surprise to find a voucher instead of the actual calculator when I got home! As there's no direct phone # to any WW's Center, I had to waste another 1/2 hr. of my time going back to the Center only to find they didn't have any calculators. Although they were due to get a delivery this week, the WW's receptionist said they fly out the door. I have a disabled child and can only occasionally attend WW's meetings on Sundays so there's no way I'll be able to get one any time soon. I'VE BEEN RIPPED OFF BECAUSE I PAID FOR A CALCULATOR THAT WAS PICTURED ON THE FRONT OF THE KIT, THERE WAS NO POSTING THAT THE CALCULATORS WEREN'T ACTUALLY IN THE KIT, AND THE RECEPTIONIST NEVER SAID A WORD ABOUT IT UNTIL I CAME BACK THE SECOND TIME! WW'S HAS COMMITTED FRAUD AS FAR AS I'M CONCERNED AND I WILL NOT DEAL WITH ANY COMPANY THAT INTENTIONALLY SELLS YOU SOMETHING THEY KNOW ISN'T IN THE KIT!!!! |
| Bill Strauss | 3/26/11 |
After my wife died, I decided not to continue my membership in the South Florida Weight Watchers group. I had paid $125.00 for additionsl weeks but did not attend the meetings. I requested a refund of unused meetings and was told I would get a refund but had to send in the new card to prove I had paid the additional funds. I sent a letter to "Herm", the guy in charge, explaining that I never received a "new card" and this was obvious from the stamps on the original card I was issued.
After 3 months of not having gotten a response, I called Herm and was again told to send in the new card. I forgot about the problem until recently. I called and was told to send a letter with a copy of the check, which I did. To date haven't heard from him.
Last week I emailed a customer service person in the corporate headquarters in NY explaining the situation and attaching the 2 letters I sent. NO RESPONSE!!!!
My old high school gym coach Les Fein was instrumental in the establishment of
Weight Watchers in the NY and NJ areas back in the 1950s. He must be turning over in his grave at the poor customer service.
From some of the other comments I just read, mine is not an isolated care. Customer
service appears to be non-existent!!!!! |
| Caprice | 3/27/11 |
| I like WW and I know it works if you stay on the plan, and keep track of points, BUT....Whatever WERE you thinking when you hired Jennifer Hudson for your WW commercial?? She WAILS and SCREAMS like a Banshee! What kind of image do you want for Weight Watchers?? From reading former comments, it looks like I'm not alone! Sick and tired of running for the mute button - PLEASE - take the hint!!! |
| BILL STRAUSS | 3/27/11 |
| I wrote a review yesterday and submitted it. Why isn't it showing??? |
| Rick | 3/21/11 |
Wow ... lots of complaints ... if you used a CC to pay for your WW and think you got ripped the right to your CC and they will handle it.
You are right some leaders are just not right for all people. I live in a fairly small town but found 2 different meetings, so if you don't like you leader move on if you can. Found our meetings to be ?clickish with a bunch of older ladies huddled together but that is OK ... ask questions of interest to you and all and you will do well.
Find someone at the meeting you can talk to and maybe even exercise with.
The program works if you work it... lost 30 lbs doing simple things to change, but you have to change forever ... grrr :-)
Not a paid spokesperson ... and the Jennifer Hudson commercials are amusing .. don't be too hard on the young lady because your "Idol" contestant got beat out by her :-) |
| Where are the calculators? | 3/20/11 |
Weight Watchers does work if you journal what you eat & eat the suggested amount of dailyy points.
The leader @ my meeting is very skilled--a natural teacher/motivator.
However until she gets to the "lesson" for the week she's heavily promoting--aka: selling their processed shakes and bars. (Very pricey I might add). Off to the side wall of the lovely new center's meeting room are at least 50 corrugated boxes filled with this stuff! (Which leads me to the mystery of the missing calculators! My 40.00 kit has an IOU certificate in it to trade it in when the calcs. are available @ the end of March.
Hmmmmmmm.....I checked & you can't put your name on a waiting list....so I probably won't get one! My theory is that Weight Watchers Inc. is REAL good @ making sure they have the consumable products (food!) available in stock & deliberately DON'T have the calculators. The profit for the leaders & corporate folks must be unbelievable for the consumable stuff. If I had the little calculator with me in the grocery store--it would be a snap to calculate points. When I've purchased Nutragrain Bars and other equal type products, taken them home, & calculated on their website--the nutritional values are pretty equal and alot less costly. |
| Eighty Lighter | 3/24/11 |
| First of all, I think Weight Watchers is a wonderful program! I've lost 80 lbs so far. If you follow the program and don't cheat, you cannot help but lose. BUT, WW needs to limit class size in the Muskegon, MI meetings. They are so crowded now, there is often nowhere to sit! When meetings are too crowded, there isn't the opportunity to ask questions, make comments, or listen to success stories, "food finds", etc. We had an OUTSTANDING meeting leader, Cindy Kincaid, until last summer when she relocated to Battle Creek, Michigan. What a loss to the Muskegon area!! This woman is extraordinarily talented as a WW leader, and has a real gift to motivate. Our replacement leader is a very nice person, but is a new leader without the experience or knowledge Cindy Kincaid offered. Some of us have tried other meetings, but they are ALL so crowded, they are ineffective!! WW really needs to add some more meeting times in the Muskegon area! FINALLY, I agree with the several comments above: PLEASE lose Jennifer Hudson and her screaming!! This woman CANNOT sing!! She's loud, off key, and extremely irritating!! I can't imagine she will attract anyone to WW! |
| M Vella | 3/16/11 |
| Who ever heard of a coroporate office that doesn't answer their phone?! I CANNOT believe the horrible customer service I've recieved with their billing department. First, you can't discuss those issues with costomer service - must bee done via email which takes days. Then, they don't even address the issues! I'm on my ninth email with them and finally found the corporate phone number. It's been ringing for 3 minutes as I type this. No operator, no voicemail - I am in shock! |
| expose the lies | 3/12/11 |
| Scam scam scam - you starve to death - the fees are ridiculous - the people are rude and could give a rats butt whether or not you lose any weight - it is a scam. |
| WW sux | 3/12/11 |
| ww does not work - i have been on it several times throughout the years and i have never been successful in follwing thier so called maintnance plan - who the hell eats like that? we nearly starved to death - and thsoe exhorbitant fees for what - someone needs to investigate behind the scenes of these people to see what is really going on - partially hydrogenated fats in their foods, use of aspartame, refined over processed foods- you might as well be fat for all the good it does you. |
| LS | 3/12/11 |
I am pleased overall with the new Points Plus program. What I am not pleased with is the lack of customer service and customer care that Weight Watchers has. Middle of March, and still no calculators in site, poor, poor planning on WW part. I have tried repeatedly to use the WW web site since January, the failed message I get over and over is that the server is not responding. That would be the WW server, this is the ONLY web site I have ever had any trouble opening. So how am I supposed to use the online calculator when I cannot get online?
We have sent three emails to tech support since the guy at the 800 number told me he could not help me. We have jumped through hoops doing everything tech support tells us to do and sending them the results item by item. Still the same problem. I cannot access the web site on a Mac or a PC, and tech support does not seem to be reading my emails and hearing what we are telling them. The last letter said the problem was probably that we are using Safari. Hello? You (WW) has an App for iPhones, and you are telling me that Safari is the problem. In the same email they suggest some other browsers to use, and guess what #2 on the browser list is, you got it, Safari. Another form letter.
Thank heavens I have a good group leader or I would have cancelled immediately. They are taking my money and not providing the services they told me they would, eTools etc....
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| annoy a liberal, pay taxes, work hard | 3/2/11 |
| Every time the Weight Watchers commercial comes on with Jennifer Hudson, I want to ask her: "Why are you yelling at me"? Seriously, she is yelling the song. That is not singing. I refuse to do business with Weight Watchers for that reason only. I will go elsewhere. |
| Susan Broussard | 3/3/11 |
I have rejoined weight watchers since January of 2011. I at first attended several meeting in the first week as to get familar with the new " Points Plus" program but above that, I wanted to find the best meeting leader and mentor that made the program open, friendly and informative. The meeting I found to be the 'all'. and then some was on Saturdays. Our leader, Leah, was absolutely the greastest asset that weight watchers could of had. Yea, I sais "had". Every meeting Leah held was always filled to capacity and EVERYONE!- Loved Leah and the way she conducted the meeting and her approach and enthusiasm. Last Saturday, at the start of the meetin, Leah shared with the group that that was to be her last day. It was NOT her decision, but corporates. I don't want to dismiss the new leader that will be stepping in but why in the world would corporate let go of someone with so much to offer? Why fix whats not broken!?? I wrote a letter to a ww site and received an automated confirmation reply that my letter of question was received and a representative will respond. Her I wait......still no responce.. I'm sure they are still trying to come up with some sort of plausable explanation, or maybe they just don't care. I speak for our ww Saturday group in saying, Bring back Leah!
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| .... | 2/23/11 |
| The jennifer hudson commercial is the most horrid sounding thing i have ever heard in my life... She sounds like a rabid baboon during mating season. I wont let my wife do weight watchers even though my insurance covers it.... All because of that stupid commercial. Fire the idiot that came up with that one. |
| Diane Murphy | 2/21/11 |
| WEIGHT WATCHERS IS A SCAM!!!!! TOOK MY $ FOR MEETINGS I DIDN'T ATTEND, AND THEN I WAS INSULTED BY A FLOOR MANAGER THAT I AM AN ADULT.... BLAH BLAH BLAH... AND WON'T GIVE ME MY $ BACK. |
| Cathy Shore | 2/21/11 |
| Please loose the Jennifer Hudson screaming commercial, we have to run and mute the tv every time. |
| Deekalind@gmail.com | 2/11/11 |
| I started weight watchers this week. You need the calculator to really know what your points are. After the meeting they tell me they can't get the calculator until the end of March - Nice now what they say use your computer my ipad doesn't get adobe flash which you need for the calculator. That is just not right - they should have told me before I joined. I would have waited until they got they supplies together. |
| | 2/14/11 |
| Is it really necessary to watch and listen to Jennifer Hudson screech the weight watchers commercial EVERY 35 seconds?! It's getting sooooo annoying. I have to keep muting my television. |
| Hateful to weight Watchers | 2/16/11 |
| I didn't know my own home would be come the weight watchers toilet!!!!! I alone really hate weight watchers information for entering my life!!!!!! I was happy til I was told by force I was going to be on this s&$@ program! May weight watchers burn in hell for this!!!!!!!!!!!!!! |
| | 2/16/11 |
| If I want to lose weight I will just starve myself to death!!!!!! No thanks to weight watchers and thier bullshit I'm now close to making a bad decision to my life. |
| L.B | 2/19/11 |
| WHAT A SCAM...very dissapointed with staff's lack of information about the program they are selling. They neglect to explain the program and the fees. When decided to join I was told I would only be charged $39.00 a month, they charged my card twice, $80.00. When called custemer service was told that is correct, but told they have no enrollemnt fee, then what is the fee for. I will be disputing this charge with my bank as well as giving the San Luis Obispo,Ca store a piece of my mind. If 0 star was and option, I would select it. |
| | 2/10/11 |
| Geez, some people will complain about any and everything!!!! Move on, get over it. Weight Watchers is a good program and works if you do it the right way, but like anything else it is not a "miracle diet" or without flaws. I suppose some people just cannot be satisfied. |
| G.Weber | 2/11/11 |
I always liked WW and have no complaints about their diet. I do have a major complaint on what happened to mw when I last joined . I called and signed up for the special ($19 per month-able to use the online service if I couldn't get to the meetings.) When joining, I told the rep I only wanted a jump start and was interested in joining for one month. She told me she would lput in the end date for a month out from when I joined. Months later my husband was taking care of the bills said, I didn;'t know you were stil on Weight Watchers--they had been billing me $40 per month for the following 5 months. When I called the rep said I would have to send all the passes back. I only was dong it online and never opened them-- I thought they were just sending me mailing to rejoin. Anyway, very disappointed!!!
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| Ron Roush | 2/4/11 |
Company has been unresponsive to several email requests for a refund. I signed up and as soon as I started the program I discovered that the site was more like a dating website (profile, pictures, fiends lists, etc.) I'm totally not interested in any of this. I immediately emailed them for a cancellation and full refund, but no reply. Second attempt 5 days later, no reply.
WW has made any contact with them next to impossible. If they fail to respond, my next move is to small claims court.
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| elle turner | 2/9/11 |
| Just wanted to make a comment about the Jennifer Hudson commercial for Weight Watchers. It is the most annoying commercial !! I never did think she could sing and mostly it's screaming. Everytime is it aired we have to use the "mute" button. I find it hard to believe that people would respond positively to this particular commercial . .It is just way too irritating. If she just spoke I think the commercial would be much better. . but that "screaming" that some people call "singing" has got to stop!!! |
| Barbara Michaels | 1/20/11 |
| I joined the Weight Watchers in Martinsburg, WV along with my husband and we paid $36.00 to join. The next day, I opened one of your packages and found a "join for free" brochure...can I have my $36.00 back? Many thanks, Barbara |
| Sally McComb | 1/27/11 |
Meeting Facility has a lot to be desired. I just joined Weight Watchers yesterday, January 26, 2011. The location where I'm going to attend my weekly meetings (on Rosecrans Ave. in La Mirada, CA) is a depressing atmosphere to receive a "pep talk". As a professional, I wasn't impressed with Weight Watchers local "front porch" image. May I suggest painting the walls with warm colors that will enhance the atmosphere? What about placing colorful photos on the walls of fresh fruits and vegetables, people exercising or walking in a park, scenes of Farmers Markets, and pictures of real local community members who have had successful weight losses (instead of idolizing Jennifer Hudson's photo). The restroom was in poor condition. Might I suggest providing an automatic air freshener and a few decorative items in order to minimize the 'industrial' store front feel.
Your company is highly recommended by the medical industry as the best weight loss alternative and I wholeheartedly agree.
I would love to chat with the Regional Manager to see if some improvements can be made, before I will consider inviting friends to join me at this facility.
Regards,
Sally McComb
Biola University
La Mirada, CA 90638
Phone: 562-903-4790
email: Sally.McComb@Biola.edu |
| | 1/12/11 |
I think I expressed very clearly in earlier e-mails that I was not pleased with Weight Watchers. Yet I keep getting generic e-mails asking me to come back and telling me "you can save!" The e-mails never include any savings offers and they never address the reasons I quit.
1. Soon after I joined - and bought the new members kit - the whole program was changed and they wanted to sell me a NEW new members kit. I asked, "What do I do with the one I just bought," and the leader, Cynthia Fabsicak,(Ventura CA) said, "Throw it away. It's useless now." I find it hard to believe that they didn't know the material inside would be "useless" when they sold it to me. Therefore I see Weight Watchers as a monolithic mega-corporation that benefits off the miseries of the ill and obese and knowingly overcharges for everything they do. They sell little boxes of "sweet treats" and crackers for $7.50 a box, more than twice what it would cost in a grocery store. Furthermore, the philosophy of "you can eat anything you want as long as you budget your points" is simply not true for everyone. Which brings us to.....
2. The Weight Watchers diet made me very ill. I was bloated, gassy, alternated between constipation and diarrhea, lost my appetite, began taking laxatives, and considered trying to become anorexic in order to lose weight since "nothing works, not even Weight Watchers." Please try to understand how disappointing it is to try every diet there is and then the one that is supposed to be the "Gold Standard" makes you terribly ill...and you still don't lose weight.
and
3. Fortunately I have a friend who is a holistic nutritionist. She saw what was happening to her and I told her I'd been on Weight Watchers briefly. She has been assisting me to bring recovery to my digestive tract.
It is not true that everyone can eat anything. Some of us have food allergies, and those food allergies can be deadly. When I first started Weight Watchers, I lost about 5 pounds, probably water weight. After that, I gained some back and lost only miniscule amounts. When a person has food allergies, it is not possible to lose weight by "budgeting points" because first one has to identify the allergies and remove them from the diet. I am feeling much better and finally beginning to lose weight because I avoid the foods I am allergic to, and that is the key. Not counting calories, not counting points, the key is to heal the digestive tract and then the weight loss occurs naturally as the metabolism returns to normal.
If you have read this far, perhaps you merit a little star to put on your little bookmark.
Dr. Faye Hall
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| Florida Resident | 1/14/11 |
| I decided to try Weight Watchers on line and subscribed and made a 3 month payment. Then the same day I cancelled the membership because I decided not to do it. Sent an e-mail and cancelled the membership without using it. Weight Watchers refuse to refund the monies I payed. Very poor customer service and basically their e-mail response said NO!!!!! |
| jennifer | 12/21/10 |
i purchased something from your website - thier is no return infomation on the order. I have sent several emails via the "customer service" web address online. None are returned. I would like to be contacted immeadiately.
Jennifer - 714-5043546 |
| Stacy Ward Braxton | 11/29/10 |
Let me first start off by saying that I LOVE Weight Watchers and will always be a fan continuously striving to achieve my lifetime status. All that said, I am EXTREMELY DISAPPOINTED with one of the reps that I have recently spoken with on the phone, Maureen Sheehan. I am disappointed in her poor lack of judgement in word choice and customer service skills. I was truly hoping to get ladies from my church signed up in the program for an "At Work" meeting; however, due to Ms. Sheehan's extremely unprofessional nature that will not happen. In fairness to her I will not post her actual comments/words from our conversation because my desire is not to get her fired or have some type of disciplinary action result. Instead I am hoping that Weight Watchers will take some additional time to work with her on acquiring the necessary customer service skills so as not to turn away potential business for the company.
On a more positive note, I would like to brag a little bit about my FABULOUS Weight Watchers leader in Cleveland, Ohio. She is the one that made me start to think, "we should do this at our church." I have tried attending a lot of meetings in the past and they have been good also, but Trudie Burrell's meetings are AWESOME! This sentiment is echoed by our group memebers. She is a truly a gem and I am grateful to her for being such an inspiration and showing me and others how to make the necessary life style changes to achieve the weight loss I desire.
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| beverly brooks | 11/11/10 |
| As a member off and on of Weight Watchers for many years, I am dismayed at the treatment my daughter, a Territory Manager for W. W. , received. She was unceremonially fired, after being publicly humilitated by her district manager, ignored, threatened with probation, and accused of conflict of interest, because she teaches workout classes on the side. She had heard horror stories from other territory managers, how some had been met as they departed planes by their bosses and been fired on the spot. Other TM's told her how their peers had been hateful and petty to them. A veteran business woman, who is now a Weight Watchers TM, told her she had never worked with a more hateful group of women in her 30 years of business. How disappointing to learn that Weight Watchers has this kind of reputation. I will tell everyone I know about their terrible and unprofessional way of treating their employees. |
| Michael Gearl | 11/4/10 |
| Very unhappy with the Weight Watchers reps. in Athol Ma. (Beth Ellen & John). I recently joined WW in Athol and have attending meetings once a week for one month. The month of October. I have been losing weight, and have been happy with the program, until this evening. I was told when I signed on that I would receive one month free upon registering. I registered (paid the $40.00 for the month) and completed the month of October. At the first meeting on November 4th I was told I could not attend the meeting because they could not verify my registration for the free month. I had told them at previous meetings that the number they gave me to call to reg. for my free month was always busy. I have tried to call the 1-800 number many times. When I told my rep. about the problem, she told me she had no problem getting through on this number and basically pay up or leave! I LEFT! What's up with this lousy attitude, where's the support? Is this a scam? Are you really dishonest enough to with hold the free month by playing games with the phone number. I think you need to raise the bar on the leadership at weight watchers meetings! Very Sincerely, Michael Gearl |
| j. caron | 11/5/10 |
| 01089 member and the leaders and meetings are great. but....why are people allowed to eat full meals during the meetings? i find it distracting ang puts the focus on wanting to eat.. |
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