33 Reviews For Waste Management, Inc Headquarters & Corporate Office

This company never picks trash up on time and will not come and pick it up if they miss our pick up date. DO NOT GO WITH THIS COMPANY They miss our trash pick up date but never seems to miss a billing date.

Bill is never correct

All we want is to be billed per the contract. That seems quite simple but Waste Management can not bill per their own contract. When we call no one seems to have a copy of our contract. This is for two different businesses same problem. This had gone on for years.

I just submitted a similar review on your other website. Is there any rating LOWER than one?? Today I canceled my WM service after 30 some years as a loyal customer. Your rapidly deteriorating service, plus the fact that I will make considerable savings by switching to the competition prompts this action. Why did I wait so long???

Poor

Terminating service with Waste Management was a long and difficult project - but so worth it.

WM took over our previously reliable garbage company. Ever since, we have had nothing but trouble. They will stop at our cans, then just keep going. If you can get ahold of them, they make it sound like they are doing you a favor by sending someone out to get it. I let them know that this is the last time we will be contacting them because they failed to pick it up. Fortunately we do have alternate companies that service out area, and will be going with them.

horrible customer service

The worst service ever by WM. An error was made by employee and left me without a bin for over a week. They still charged me the full price although I had no bin. I am a CEO of Corporation and if I had any customers treated the way I have been treated I would be out of business.

Overcharged for years

Every quarter for the 11 years or so I had waste management service, my bill increased. The city was working on a new trash plan and allowed people to post what they paid per quarter. I found out I was paying up to twice as much as my neighbors. When I contacted them to discontinue service, they charged me $25 to pick up the container. I asked them very nicely, that considering how long I had been a good, paying customer, if they would waive the fee. They would not. I decided not to pay, but unfortunately, they have threatened to turn it over to a collection agency, so I finally paid it. I make sure that whenever the subject of trash comes up, that I tell people how much I was paying per quarter and what I am paying now. I let others know that I was screwed! I don't want them to be. Crediting my account $25 would have been the right thing to do.

Please do not apply for a job at this company. WM is not a good company to work for. They claim they are all about safety and doing the right thing and this is simply not true. They expect you to take short cuts jepordizing safety. They don't like to fix their trucks. They give their drivers trucks that have a lot of severe issues and then complain when the driver writes it up When the truck is fixed they try and take cheap short cuts that are dangerous. The undercover boss show they did was a joke and made for TV they clearly are not a good company to work for. They do not care about the employee at all.

Terrible customer service

I've been trying to get my trash picked up for four days. Every day they promise a courtesy truck to get it. It never shows up. Called three customer service reps and two people at corporate. None of them can figure out how to get a truck to my house. Been a customer for over a decade

Poor customer service

I set up service three weeks ago, they took my money and no service. All they do is give me the run around, no money back, no service, nothing!!!!!

Mad woman

WM is a JOKE!!! Undercover Boss Looked good and was made for TV to entertain us, but in the REAL world, The big boss obviously don't give a rats a$$ about customers or service since he lets them deliver such horrible. They are terrible!!! Again it took 20 minutes to get a "person" on the phone; then after half a sentence from me she said she would have to transfer me.Huh? Why?? Well after sitting and being on"ignore" about 10 minutes I gave up and hung up!! Shame on them!!!

Abysmal customer service.

Promised phone calls never happen. Promised a return phone call each day for four consecutive days. Never happened. I don't think they care

customer rep

Waste Management is the worst company in the world. The customer service reps are terrible. They do not care about customers.

criminals

One of your drivers ripped down the power lines outside my house over the summer. I spent two days fighting with your local Illinois office to get my power restored. Because it took so long all of my food was ruined. I have the corner house and the accident knocked the pole down and cracked the windshield on my truck. It also pulled the wires to my cable out which still have not been fixed. Direct tv said its not their responsibility. You refuse to take responsibility so here I still sit with no tv. I am elderly, retired and on a very fixed income. Im also on a glucose free diet so my food is expensive. How am I the one being forced to be financially responsible for damage caused by YOUR driver.

they threw away my trash can my neghibor seen them do it and and been get the push around for two weeks and still no response

I am the manager for 113 Lund ave Hayward Ca. . The units are owned by My mother. I have also lived onsite for 6 years. In those 6 years I've complained and complained about the drivers driving up the drive way many times. The units across the drive way share the same drive way and it is concrete . We do not have concrete streets in this area . This is a drive way not a street. Today Sept.4th 2012 the drivers of Waste Management continue to drive up the drive way . There is areas in the drive way that are forming cracks and holes . Why does Waste Management continue to destroy our drive way ? If I complain again it is only for a month that they stop and again they will drive up the drive way. If you tell the drivers they get mad or act stupid and say they didn't know. I guess now I should just start logging in with photos every time its done and file a lawsuit. Maybe Waste Management wants to pay for a new drive way its only about 4000 square feet. For a Big company like that it should only be pennies to them. Who cares about employee driver training anyways in the Big Bad Waste Management Company ?

This may sound weird, but my art teacher used to do it all the time.He told me that he would call up the bus staiton people (I guess the city transit department) and ask them if he could collect any broken glass that they had picked up/are going to pick up from damaged bus shelters.You can try it..it worked for him!

Go to your local neighborhood hwdarare store. They will have a barrel of broken glass that they generate when they cut glass to order for their customers. Sometimes they recycle it, but usually they throw it in a dumpster. If you ask nicely, they just might give it to you for free, especially if you bring a box to put it in. At the worst, they will charge you a couple of bucks.Good luck with your glass problem.

I am on hold just to cancel my service. So, far I have waited 1 hour. Yesterday It took 5 different calls to try to reach someone. I did speak to 3 different people and they made my experience terrible. I would rate them 0 . Yesterday I finally had to just cancel my account which I have had for 23 years. Today I am waiting just to make arrangments to have the trash cans picked up. I found another company and they thanked me several times for using them.

I want to inform you that one of your employees is on drugs and walks around outside of your workplace with Waste Management apparel on (Shirt, Hat, Etc) doing drugs making Waste Management look bad. I'm not sure of what your drug policy is but I'm sure it's not ok to be on drugs and employed by this upstanding company. His name is Steven D. Bell and he works at the Smyrna location 3001 South Pioneer Drive Smyrna, GA 30082. I have friends and family who had waste management that have decided to go with other waste companies because of seeing this on the streets. He is making your company look terrible.

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