31 Reviews For Waste Management, Inc Headquarters & Corporate Office

I just submitted a similar review on your other website. Is there any rating LOWER than one?? Today I canceled my WM service after 30 some years as a loyal customer. Your rapidly deteriorating service, plus the fact that I will make considerable savings by switching to the competition prompts this action. Why did I wait so long???


Terminating service with Waste Management was a long and difficult project - but so worth it.

WM took over our previously reliable garbage company. Ever since, we have had nothing but trouble. They will stop at our cans, then just keep going. If you can get ahold of them, they make it sound like they are doing you a favor by sending someone out to get it. I let them know that this is the last time we will be contacting them because they failed to pick it up. Fortunately we do have alternate companies that service out area, and will be going with them.

horrible customer service

The worst service ever by WM. An error was made by employee and left me without a bin for over a week. They still charged me the full price although I had no bin. I am a CEO of Corporation and if I had any customers treated the way I have been treated I would be out of business.

Overcharged for years

Every quarter for the 11 years or so I had waste management service, my bill increased. The city was working on a new trash plan and allowed people to post what they paid per quarter. I found out I was paying up to twice as much as my neighbors. When I contacted them to discontinue service, they charged me $25 to pick up the container. I asked them very nicely, that considering how long I had been a good, paying customer, if they would waive the fee. They would not. I decided not to pay, but unfortunately, they have threatened to turn it over to a collection agency, so I finally paid it. I make sure that whenever the subject of trash comes up, that I tell people how much I was paying per quarter and what I am paying now. I let others know that I was screwed! I don't want them to be. Crediting my account $25 would have been the right thing to do.

Please do not apply for a job at this company. WM is not a good company to work for. They claim they are all about safety and doing the right thing and this is simply not true. They expect you to take short cuts jepordizing safety. They don't like to fix their trucks. They give their drivers trucks that have a lot of severe issues and then complain when the driver writes it up When the truck is fixed they try and take cheap short cuts that are dangerous. The undercover boss show they did was a joke and made for TV they clearly are not a good company to work for. They do not care about the employee at all.

Terrible customer service

I've been trying to get my trash picked up for four days. Every day they promise a courtesy truck to get it. It never shows up. Called three customer service reps and two people at corporate. None of them can figure out how to get a truck to my house. Been a customer for over a decade

Poor customer service

I set up service three weeks ago, they took my money and no service. All they do is give me the run around, no money back, no service, nothing!!!!!

Mad woman

WM is a JOKE!!! Undercover Boss Looked good and was made for TV to entertain us, but in the REAL world, The big boss obviously don't give a rats a$$ about customers or service since he lets them deliver such horrible. They are terrible!!! Again it took 20 minutes to get a "person" on the phone; then after half a sentence from me she said she would have to transfer me.Huh? Why?? Well after sitting and being on"ignore" about 10 minutes I gave up and hung up!! Shame on them!!!

Abysmal customer service.

Promised phone calls never happen. Promised a return phone call each day for four consecutive days. Never happened. I don't think they care

customer rep

Waste Management is the worst company in the world. The customer service reps are terrible. They do not care about customers.


One of your drivers ripped down the power lines outside my house over the summer. I spent two days fighting with your local Illinois office to get my power restored. Because it took so long all of my food was ruined. I have the corner house and the accident knocked the pole down and cracked the windshield on my truck. It also pulled the wires to my cable out which still have not been fixed. Direct tv said its not their responsibility. You refuse to take responsibility so here I still sit with no tv. I am elderly, retired and on a very fixed income. Im also on a glucose free diet so my food is expensive. How am I the one being forced to be financially responsible for damage caused by YOUR driver.

they threw away my trash can my neghibor seen them do it and and been get the push around for two weeks and still no response

I am the manager for 113 Lund ave Hayward Ca. . The units are owned by My mother. I have also lived onsite for 6 years. In those 6 years I've complained and complained about the drivers driving up the drive way many times. The units across the drive way share the same drive way and it is concrete . We do not have concrete streets in this area . This is a drive way not a street. Today Sept.4th 2012 the drivers of Waste Management continue to drive up the drive way . There is areas in the drive way that are forming cracks and holes . Why does Waste Management continue to destroy our drive way ? If I complain again it is only for a month that they stop and again they will drive up the drive way. If you tell the drivers they get mad or act stupid and say they didn't know. I guess now I should just start logging in with photos every time its done and file a lawsuit. Maybe Waste Management wants to pay for a new drive way its only about 4000 square feet. For a Big company like that it should only be pennies to them. Who cares about employee driver training anyways in the Big Bad Waste Management Company ?

This may sound weird, but my art teacher used to do it all the time.He told me that he would call up the bus staiton people (I guess the city transit department) and ask them if he could collect any broken glass that they had picked up/are going to pick up from damaged bus shelters.You can try it..it worked for him!

Go to your local neighborhood hwdarare store. They will have a barrel of broken glass that they generate when they cut glass to order for their customers. Sometimes they recycle it, but usually they throw it in a dumpster. If you ask nicely, they just might give it to you for free, especially if you bring a box to put it in. At the worst, they will charge you a couple of bucks.Good luck with your glass problem.

I am on hold just to cancel my service. So, far I have waited 1 hour. Yesterday It took 5 different calls to try to reach someone. I did speak to 3 different people and they made my experience terrible. I would rate them 0 . Yesterday I finally had to just cancel my account which I have had for 23 years. Today I am waiting just to make arrangments to have the trash cans picked up. I found another company and they thanked me several times for using them.

I want to inform you that one of your employees is on drugs and walks around outside of your workplace with Waste Management apparel on (Shirt, Hat, Etc) doing drugs making Waste Management look bad. I'm not sure of what your drug policy is but I'm sure it's not ok to be on drugs and employed by this upstanding company. His name is Steven D. Bell and he works at the Smyrna location 3001 South Pioneer Drive Smyrna, GA 30082. I have friends and family who had waste management that have decided to go with other waste companies because of seeing this on the streets. He is making your company look terrible.

I recently relocated to Navarre, Florida. This has been a horrendous experience working in a rural area where the Waste Management is located in Milton,Florida, the Waste Management's call center for Navarre, Florida is in Tupelo, Mississippi. I signed up for Waste Management in Fort Walton Beach, Florida. On May 29, 2012, I made rounds to get utilities together this included trash pickup. It took two weeks before I received a trash and recycle can after calling and complaining about five times in an effort to get limbs and branches picked up the first week before it grew too much. I visited a waste management office in Fort Walton Beach to get trash and waste pickup started. I explained that I would be cutting down dead branches and clear the taken over area of the land. I was told that it would be placed curbside and that the pick up would be taken care of through Milton, Florida. I started to clear the land that was very convoluted with weeds and realized that it was going to be a lot. Just two and sometimes three of us worked (two females and one boy). My neighbor saw us dragging the debris to the front and mentioned to me that I just missed the waste pickup for bushes. So, I called the number for the Milton Office to inform them of my endeavors. My phone call was taken by the Tupelo, Mississippi office, the call center. I requested a pick up as I was doing a clearing and that the bushes were growing. This continued about 5 times in the 1st week of June to realize that the phone calls are just that...calls. Tupelo, Mississippi is a call center which is like calling the doctor's office after work, they take messages and enter into the computer the concerns received. No response until I called Houston, Texas, to complain about the second week that the bushes are growing and some of this could be avoided if I could contact Milton directly and not through any call center where the message may not be getting through. A gentleman brought the trash and recycle bins to me. He explained the routines for the pickup and as he looked and realize the limbs and branches are now grown over my 5'1" height. He explained that they do not have the regular big trucks for this area in Navarre, as someone complained that they were damaging the driveway. He also stated that my branches are too big and should be cut smaller. I informed him the first week everything was smaller and branches were cut small. If I had received the response requested, all that would be clear and branches would have been picked up and I am sure it could be conformed. However, at this point I request to just borrow one of the big trucks they have servicing the other area and clear this out. The gentleman suggested that he would have the pickup come through and pick up some as they go. Well it seems this is the end of June and the pick up truck simply passed by and looked at the branches. The truck passes by after the truck is packed from other pickup and so cannot make any substantial pick up at my house. I called another trash management business to do business and was told they could not since WM has this contract. Today the gentleman called in response to a very frustrated call I made to say that he thought I understood that they would take it as they could through several pickups. That was something he may have stated, not something that should be accepted nor okay. He says they will come and look at it again on Monday, I do not need WM looking, we are all looking at it...If response was completed in an earlier time, this would not be here for July 4th. Whatever happened to our freedom of choice. Evidently, WM cannot control the Milton Office, Milton has their own pickup, so why is WM picking up Navarre and is stationed in Milton. I don't understand why this is so difficult. However, if my debris is still there July 4th, I will have to understand fully, why we do not have choices.

My name is Bill Vander Brink Blakeslee, Pa 18610 I had a tenant recently move out of a mobile home that I rent. They bought a WM Bagster. They filled it with their trash and moved out. They told me that WM would pick it up.I called WM and they told me that their bags are sold in stores. The cost does not include pickup of trash. My tenants moved out and now I am stuck with all their trash. WM's Bagster program is very misleading. Anyone can purchase a disposalble dumster for $29, fill it up with their trash and just leave it. When I called your company I was told that I was screwed. It was my responsiblilty to sue the tenant for pickup. This is bullshit. You should require payment in full when you sell the dumsters. I have filled a complaint with the Better Business Bureau. I will also be contacting my local TV consumer person to report this problem. Bill Vander Brink

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