Waste Management, Inc Corporate Office | Headquarters Contact Phone Number & Address

Nancy Brannan

3/6/12

First off we have been with WM for over 11 years & was always satisified till now. We live in Ohio but have to abide by West Virginia rules now. Rates have increased,Pick up other items you are now charged for (chair $20.00 extra & pre paid) Never had to pay this before. Called office to ask questions but to no avail got the run around. We here only have WM, so we are stuck with them. Hopefully another Co. will come in & our council will approve them.
WHAT Happened to this once good company????

Mouna Ayoub	1/13/12
We always have to call to get trash picked up. Our recycling has not been picked for about 2 months now. We're switching today to a company with great customer service and cares about being green. The only green in waste management are the trucks.

john wagner

9/21/11

I worked for wm for just over a year I followed all rules and was even chosen to be on a poster for their safety program but after all that I injured my back and now they wont even give me disability they have a copy of my MRI and it shows a serious injury I now have no job a serious back injury and they have denied unemployment saying I am injured and not able to work thanks WM I now am trying to get welfare or SSI great stuff feel free to contact me if you have any questions I can tell you if I could go back I would never work there

johnwagnerinsouthflorida@yahoo.com

Greg Tyler

9/16/11

My trash has not been picked up in six weeks.Finally after 6 phone calls 4 emails WM picked up half of my trash today. When I spoke with customer service to complain the inept rep. said that they have a contract with O'fallon IL and they were the only option for my trash P/U and It was my responsibility to call every time my pickup is missed. Well I do call and email with no response. I don't know why they will not respond.Your route men must be to busy rooting through the garbage with the guy in the pickup truck that folows him every week to pick out the scrap they find on the curb, how unprofessional I have a voice at the next city hall meeting to discuss the lack of service and customer service that WM offers...............SOME ONE WITH SOME AUTHORITY PLEASE CALL ME SO I CAN GET MY TRASH PICKED UP

Jimmy	8/2/11
USE RAYCO ROLL-OFF IN TEXARKANA NOT THESE FOLKS AT WASTE MANAGMENT, WASTE MANAGMENT ARE RIP OFF's HERE IN TEXARKANA RAYCO HAS A LOT BETTER PRICE AND WILL TAKE CARE OF YOUR NEEDS!!!!!!!!!!!!!!! RAYCO IS # 1 WITH US AT RED RIVER ARMY DEPO!!!!!!!!!!!!

Jennifer Taylor

6/13/11

I am a waste management customer, I am VERY upset at the professional standards of an employee of your company. On the 13th at noon he pulled into the driveway of my home in his work truck & persisted to cause a seen in my driveway with me and then my mother who has been and currently is separated from him;with a divorce pending. He called me a Bitch and other obscenities as I told him to leave my property while my neighbors and children who attend the church school across the street on recess watched.
I am generally happy with the service that your company provides for me but this event reflects badly on your company to have your employees while on the clock making personal stops to pick a fight with me and my mother just because he has a service call in this area. Additionally, I know in the past he has frequently made personal stops along with bringing 'items' home from work such as a barrel of transmission fluid.
I would like to know how this event is going to be handled I will NOT be harassed by an employee of yours especially while he is at work if this continues I will get legal help with this issue.

Jennifer Taylor
taylorcomcleaning@yahoo.com

Cheryl McDiarmid

5/26/11

I live in Canada,Sylvan Lake Alberta I have been a customer of waste management for 3 years, And I signed a three year contract, and near the end of my contract I contacted waste management spoke with someone named Wendy, she asured me thats fine and I could go month to month now...Then I get a notice that waste management had rolled my over again for another 3 years!! I told them I will not exept this, I was told this would not happen. As they Cindy put it to me like this ....Wendy no longer works here, and there is no such thing as month to month, And then told me to read the fine print. wow!! So after hearing all this, I now still have to pay for a year they said thats the best we can do for you. As a customer that was told one thing from this company, then told another, I am so upset with this!! Piss poor customer service skills and or lack of training by waste management reps! Misleading me as a customer. word of mouth travels...and I can asure you I will never ever choose waste management again because of how I was treated! Nor will my friends or family. I am so dissapointed and feel taken advantage of by this company!!! Now here I am stuck with a darn garbage bin that I do not need or want... Thanks alot waste management for your lies to me your customer. Cheryl McDiarmid Hope someone in head office reads this and looks deeply into remembering us as your bread n butter, we are the ones that make your company! Its not about money, Its about a company standing with there word! Cindy Horner was the rep I dealt with, and this is not exeptable........

Michale bradford

3/24/11

i am very upset with wast managements business practices they did away with the monthly billing now its only every three months whic i ona fixed ssi income cannot do all at once and i have sever short term and long term memory loss which makles is hard for me to even remember paying my bill which is why i loved the automatic payment no worries about me forgetting.. well since this change over they have failed to take out the automatic payment of 22.87 every month their so called system refuses to take the payment because it is not the "full amount" which has now cause me to be behind almost a whole three month billing period!!! they need to fix their systems to take the intended monthly payment entered no matter what it is in turn tyhe amount i have had set up monthly would equal out to the 3 month billing.. the do not take into consideration ppl on a fixed income or with medical conditions like myself that almost require auto payments to be done to insure my monthly bills are taken care of on time in the event my memory fails and i do not remember the bill.. i have auto payments set up for all my important bills like electric water ect ect it would be of great help if they would fix their system to take the auto payments and not refuse to take it because it is not the full amount

william clancy

3/11/11

i applied for a job on bradenton fl om march 1st Terry at the HR department in bradenton
interview me and after the interview sh said she would get back to me.
I waited uintil that Friday she told she was not in contact with her boss Megan.
when i called that monday she told me that she was not intouch with Megan.
I told Terry that I will call everyday to check up on my status.
the next day and for the next 3 days she but on here answering machin
So on friday 3/11/2011 i used a different phone, and guess what she answerd on the first ring then told me she was having problems with the phone,and then told me i was not quilfied she was going with other application, i drove a trck for 20 years my resume is on file .
I think they way they handle it wasbad management.
my email wclan48@gmail.com plese coment,Phone # 570/604/2429

Long Meadow Apartments

11/23/10

We have been a customer of Waste Management for over 10 years and we have been very
satisfied with the actual pick up service. By a conservative calculation we have spent over $35,0000.00 with your company. We are a small business so this, to us, is alot of money. We have always paid our bills on time. Earlier this year we were contacted by one of your national competitors and offered service for almost half of what we are paying Waste Management. Because we have a contract that runs through 2011, we contacted our sales person, Terry Friskie and asked if he could do anything for us and he comped us one months service. We agree that this is quite generous, however, getting this amount deducted from our bill is turning into a night mere senerio.

raymond hutcheson	10/17/10
i have a ideal for making money,and cleaning the world for our future generations.contact raymond hutcheson,786 hood street,cleveland,georiga,30528,770-296-3472 or e-mail hutcheson.carol533@gmail.com.lets be green for the future.