14 Reviews For Value City Furniture Headquarters & Corporate Office

HORRIBLE!!!! TERRIBLE!!!

No service (walked around and past associates 81/2 months pregnant and finally had to flag a salesperson for help). Placed my order (a chair) only for it to come with no legs!!! They had to be "ordered" and I had to drive back out there and pick them up. Tried to notify coorporate, but kept getting disconnected. I can't believe this horrible experience!

Language

St. Albans wv store. I was Shopping in this store for maybe 10 min before I started hearing foul language and yelling from some bald guy in the warehouse. This isn't something I want my 3 year old to hear so we took our shopping elsewhere. Management needs to be aware of this if they want people to be able to stay and shop long enough to make a purchase.

sectional sofa

in august 2013 i purchased a sectional sofa from the hagerstown md store. a month later i felt the wood frame hitting my legs when i sat on it, they sent a man out t who ordered 2 new cores for the cushions by the time he came back with the other three did the same thing they took my couch to the shop an they are now rebuilding the entire sub-structure i will be without a couch four two weeks with no loaner or anything to sit on

Novak

I like the way value city is changing. They have better furniture, nice ads and the sales are getting better! This definitly impacts my decision of purchasing there. The only bad thing is the general managers from the stores. They do nothing! I witnessed the bad behavior and the way they do nothing. I like value city but corporate needs to train the manager to do what they are supposed to, HELP!

sick

Wow I do not want people to go through what I been going through so my advice do NOT shop with this company. I ordered a love seat from this company because my mother only has 60" of space to work with but when it came it was the sofa. Clearly a 92" sofa will not fit in a 60" space so when I called up there they said we're sorry we will order it now and it'll be here Saturday. Well today is Saturday and I call up there to see what time they'll be coming and they said sorry there's no oder in for you. How is it I talk to the manager and I don't have no order in. We work hard for our money and if we talk to a manager to solve this problem and it don't get fixed then who can we talk to?

Do Not BUY antyhing from the Sterling VA store or any Value City Store!!!

Purchased a daybed & mattress from the Sterling, VA store. After promising to deliver items at the same time twice their delivery folks only brought the mattress .........to make it worse their staff could only say they did not know what happened & no one was willing to come with solutions. When I asked for a manager to help with the situation he had the nerve to get an attitude and said he was not going to help! This made me more livid and then I asked for the name and number for the owner of the company and after being passed around to several departments and phone numbers I finally got that information. The entire experience is a nightmare & I will be writing a letter to the man in charge of the company as well as put in a complaint about their horrible customer service practice to the BBB. NEVER BUY ANYTHING FROM THEM!!!!

consumer

Customer service at Westland, MI store is insulting! The employee at the store gave my ordered and paid for merchandise to the wrong customer. The Manager working was very RUDE, and not customer friendly. I had to call another location to get corporate office phone number to resolve my issue. I will NEVER, shop there again. Also, will make a complaint against the westland manager on duty 07/09/13.

Virginia beach mall

Our experience was good until we went to get our furniture and it wasn't what we were promised. They had horrible customer service and were only willing to give us furniture we did not ask for. :(

stuck

I would never buy another thing from vcf I am now having to buy another living room sit because they wont do the right thing about my less than a year sectional. A big waste of money. Think twice before going to Monroeville Pa. store and they are very rude.

Do Not Buy from this Store

I purchased a dinning room table that came with four chairs & a sofa sleeper in Jan 2013. The sofa was dilvered 3 times before it was correct. The first attempt wrong color, the second wrong sofa all together, after arguing with the store manager Will at the Burbank location in Chicago who wanted to charge me additional for their error, finally got it right the third time. In addition to the sofa issue, one of my dinning room chairs was delivered broken. So I had to wait for a new chair. Feb 2013 three weeks later another chair breaks. I call and now I have to have a service tec come and fix my new chair that is only three weeks old. April 13 2013 finally after over a month the service guy comes out with the wrong part. Yet again another issue. Call the salesmen Armando who assures me that they will send a brand new chair out within two days. So yet another inconvience. No matter how tempting DO NOT BUY ANYTHING FROM VALUE CITY. The quality of service and products SUCK and not worth your time or money. ~Shanelle

WARNING DONT BUY FROM HERE

I went into my local store in boca raton, FL and explained that I wanted a large and STURDYcouch for my family. I was directed roward the largest sectional on the floor. We loved it. Bought it for over $2000 and one month later the arms were falling off, the cushions ripped out of the couch and the back support collapsed on both sides of the sectional. I thought not to worry because we had purchased a warranty. NOPE. I paid another $50 to have them send a company out to sell me on fixing it. But only after they didn't show up several times. In the end all I got was an offer to give me a discount on a new one. I can not believe the cheapness of the product, and the rudeness of the staff. Needless to say I will not be buying the rest of the funiture I need for my house at any of your locations. - completely disappointed

customer

my experience with value city furniture was very bad. I ordered a bed room set and living room set that was damaged when delivered. The living room furniture was returned twice until i decided to get a full refund for both. I have waited for a week for my money to be returned on my card and still has not been returned as of today. Very pooor customer service and the employees at Value City on Calumet City are very unprofessional.

About 2 or 3 years ago I purchased a chocolate sofa from Value City on Main street in Columbus, Ohio. It is the worst furniture I ever purchased in my life. The sofa is a piece of junk. I can not sit on the sofa without feeling the wood frame. I have even brused my leg on the wood frame. The back cushion of the sofa is torn. It is a shame that the furniture only lasted 2 years. I have nothing good to say about Value City furniture. Now I have to repurchase a sofa someplace else.

It has taken since November 2012 to get something done regarding repairs under warranty on our sectional. Now, today when they picked up part of it, they threw it in the back of the truck and it feel out onto the street. The driver looked around to see if anyone saw them and my wife did. Is this customer service?

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