USAA Corporate Office & Headquarters

We bank with USAA , last week we have made a small deposit to our checking account at the UPS store . Usaa placed a hold for 8 days we called on the date that was deposited and advised we got rent to pay can they it be release ? the rep declined and said I would need to wait until the date it clear 6/15/2013 please folks contact Federal trade to file complaints !

After being with USAA for 18 years I filed my first property claim for my TV. I was moving it and dropped it! I was drilled for 6 months accussing me of lying cheating and finally defrauding the company. I finally just closed the claim after providing the agent with undisputable proof on my claim. I was told I could no longer get insurance from USAA because of my claim. It is so hard to believe...if it wasn't me I would say, YA RIGHT and what is the real story, but it is me and this is the REAL story! I was so proud to be a USAA member 18 years ago, but to be accussed of defrauding the company is so humiliating, I just find it so hard to believe the company could change so much! REALLY over a stupid TV.

Logging in to secure information about USAA services has become so complicated and convoluted that it's simply useless!!! Thoouh I've been a member since 1955 I shall soon drop my membership and look elsewhere for coverage. Sorry.

USAA is advertising they report to all 3 credit bureau with there Credut Card, however they are only reporting to 2 and leaving out experian. And when i call they give me the run around saying they report it and when i call experian they say they havent receved anything. I went to online fourms and this is happing to more people that me. It really putting me in a bad situation because im trying to buy a home and with out that score being reported its not improving my score enough to qualify for a house. Dont use USAA Credit Cards they are not producing as advertised.

"We've removed the pieorvus 10- and 14-day trial time restrictions, and players who are interested in trying out World of Warcraft can now play the base game for free up to a maximum character level of 20, including draenei and blood elf characters—all they need is a Battle.net account and an Internet connection. "So yeah, you'll be able to play as much as you like on level 20, which is still pointless though, as to be honest the game starts at 85.P.S. World of Warcraft died with Lich King. Find a better game to play.

Very inspiring, Steven. Maybe we'll do our 5-year aninservary shoot on the West Coast so we can have more light and drama To anyone still searching for a photographer: you can't go wrong with Steven Booth. He captured our special day so exquisitely. They say you should never compromise on your wedding photography as you'll keep those memories forever. This is a photographer who does not disappoint.

AVOID USAA AVOID USAA AVOID USAA AVOID USAA AVOID USAA AVOID USAA AVOID USAA AVOID USAA Have had some success in life and own multiple homes. Insure them with USAA, as I do all my cars (5+.)Been with them over twenty-nine years, never failed a claim ever. Wind storm blew in, and knocked a row of trees over. Filed a claim, denied! They have been happy taking my premiums all the years. Now I'm looking for a new insurer. AVOID USAA AVOID USAA AVOID USAA AVOID USAA AVOID USAA AVOID USAA AVOID USAA AVOID PERIOD

"ATTENTION ALL USAA MEMBERS WHO ARE "PARENTS"OR ANYONE WHO WANTS TO ADD ANY FAMILY MEMBERS ON YOUR ACCOUNT TO BECOME A MEMBER OF USAA....... Reading through the reviews of all the customers complaints it is very disturbing as an American and a soldier of the United States that a company who supposed to cater to our people who serves our country are not being heard by the same people on the Board of Directors who have served our country themselves. They all should be ashamed of themselves to be even apart of claiming to serve their countries as American retired soldiers. The soldiers I've known stands for "integrity" and takes pride in what they do and who they are as American Soldiers!!!! My story with USAA is that an employee by the name of "Philip Baxter" Who claims to be the "Executive Resolution Senior" Not only lied to me about there isn't a way of contacting USAA Corporate Office. He also, informed me of how USAA's regulations for you as a parent to open an account for you and your children are sooo screwed up!!!! The employees who represents USAA are not trained nor obligated to tell you that as a Parent if you set up an account for your child when they are teenagers, when they become adults and leave home to go to college or else where You are still responsible for whatever financial situations that they encounter as Adults. That means without your authority or permission you will be liable for their financial debt? USAA will wrongfully go into your account and take your hard earned money out of your account to pay for your grown child's debt even if you're not responsible for their account. They will withdraw it directly out of your account without giving you notice, and NO NO NO NO NO they will NOT return your money to you neither. Evidently, it is your responsibility as a Parent of your Adult child to still be responsible for their actions. But the sad part is in America if your child commits a crime the parent don't serve their time they are responsible to serve their own Time!!!! But Hey! Guess who is the CEO of USAA a bunch of so called arrogant, money hungry, so called Retired Generals who looks only after themselves and so call Looking after the soldiers of the united States but they are actually screwing these poor innocent Soldiers who put all their hard earned Money into a company like USAA who does nothing but Screw them and their Families. After all the Damage the Military has done now you go to worry about our your Finance!!!!!

USAA moved money around in my account, and then charged me $290 in NSF. USAA alleges that the NSF charges are accurate, further alleging that my checks posted a day earlier than the "Post Dates" that USAA lists in their online ledger--ultimately justifying these charges of almost $300. USAA appreantly believes they should be permitted to list an inaccurate and deceptive Post Date in the customer's online account--and further that they may collect fees from the customer--even when the evidence clearly and plainly proves these fees are not justified. I disagree with USAA's "smoke and mirrors" approach to banking! I have filed with the Illinois Attorney General and with the Consumer Financial Protection Bureau.

You must not be required to have much of an education to work for USAA. HORRIBLE customer service, they DO NOT care at all about military or their families. HORRIBLE HORRIBLE HORRIBLE.

Worst company ever....I'm going back to Geico.....

I've been a member for 50 years. I have been embarassed by USAA. They gave an oral ok to an estimate from a mechanic, then renegged and negotiate a lower payment. I always thought USAA was "my company" and as honest as I am. It isn't.

Your company DOES NOT care about the military families and finalizing a closing on a home. The process started at the end of July 2011, It now is Sept. 30th and no closing date. Your employees are not doing their jobs. It is a sad and frustrating the way they teat a person that has put his life down for this country. The lack of returning and ignoring phone calls is beyond me.

Trying to get in touch with any member of management of your Tampa Florida facility for over a month. It is apparent that either no one returns calls or mamnagement could careless. One of your employees: Jennifer Renee Hull Incardona was investigated, confronted, found guilty and then fired from JP Morgan Chase for unethical behavior. She used her position in auto collections, to pull trimerge credit reports and Lexis Nexis reports for personal and financial gain. The personal part was for anyone who her ex boyfriend may have an interest in. She does not believe that the current laws apply to her. As this was my case. Dan Delmonte in Global Security performed a full investigation and found that she had pulled credit for the reasons stated above. When questioned directly, she lied and stated she did not know who I was. She also denied pulling credit reports and Lexis Nexis reports for several auto repossessors who call on her and her position at Chase to pull credit reports and detailed personal information and provide them with the information, which assists them in locating their clients and also provides them with financial gain for all parties. And please note, that she had been doing this for years. I have filed a complaint with the FTC and called your 1-800 number so many times and yet, I still cannot get a single person to call me back. So I am posting this here and if I cannot get anyone to call me, I will have to file another complaint. It's apparent she falsified her prior work experience and reason for leaving Chase. Please feel free to call Chase's Vice President of Global Security. His name is Dan Delmonte and his direct phone number is ?. I have it, if you care to call me back. If not, I'll will post this on every website that ¥ou have. Ms. Incardona does not deserve the privilege of free access to all of your clients information. I can only hope she has not sold their information. I can be reached at 813-300-9453. Call anytime.

Gary Summers in follow up to submitted proposal on how better to serve US Military and thier families. My proposal was sent to your corporate offices six months ago. USSA boast that they are the most dedicated company that helps and services military families...hum...I wonder. Please go to www.savcard.com for a profile on what I have in mind...However, and lacking on the website is how it can be offered to through DeCA operations. I am sure you are familar with DeCA...There are 5000 in the chain that services military and their famlies. If you would like more of a briefing please feel free to contact me. Your front door doesn't seem to work...Attempting to get someone's attention via this weblink to you. Thank you. Retired Fortune 500 Exec I AM, Gary Summers gsummers@woh.rr.com

My husband and I have been with USAA for over 25 years. Our children who are now adults and married have even at one point made them their insurance of choice. How ever we all are looking at the company with raised eye brows. In May 2010, I was hit by a young man who ran a red light texting and driving. The other insurance accepted full liability. I have had to try to work with 3 different claim adjuster just to file a PIP claim. JUST A PIP CLAIM!!!!! the bills have been sent in. Ive had to sign countless medical releases for USAA! I don't know if they were eating them or what. I finally, just made copy's so that each time I would hear from the claim adjuster I could just put it in the mail. I have not gotten the type of service I have grown accustom to having being a USAA member! I am so disappointed! The adjuster knows that my neck was broken, she knows that there is no doubt that the PIP claim is valid. But to take OVER A YEAR TO JUST GET A SIMPLE CLAIM FILED AND PAID! This is so unbelievable. Ive talked to the supervisor trying to do the chain of command, rank and file. But the degree of passiveness, from the adjuster, and her feeble attempt to really help me as a member, make me pity those who aren't members. To have someone to have your neck broken by the carelessness of one texting and driving was bad enough but, to pay someone to cause you addition pain worry and suffering by no making sure you can at least have a leg to stand one is another. I am so disappointed in the level of efficient,competent help from our own insurance company. And have reported the incompetency, because now I have to call the providers to ask billing records to send the information to My insurance company in order to just get a PIP CLAIM which I'M entitled to filed. My question is while I'm doing her job, what is she doing?

In July of 2007 I was rear ended by a driver insured by USAA and they paid the claim promptly. I then asked about diminished value and I was sent a check for a little over $300. I sent it back and told them that was not acceptable since a professional diminished value adjuster I hired put it at over $3000.00. I passed this on to Mr. Michael Gibfried of USAA who then sent me a check for a little over $600. I again returned the check and Mr. Gibfried told me that was their final offer. That's when I hired a lawyer and sued. The result.... It took 4 years but the judge awarded me my full diminished value estimate, expert witness fees, filing fees, and attorney's fees, $6,475.00 in total. Look at the money Mr. Gibfried would not have cost USAA if he had just paid my initial claim. He should be demoted or fired.

In December 2006, USAA wrote down the credit card my wife had due to our small business failure--economy. They were notified of our Bankruptcy intentions due to a small business failure while we were also attempting to relocate back to the East Coast for gainful employment. They wanted the tax write off. January of 2009 a year after we made the mistake of going to Legal Helpers Dot Com where our first lawyer mis-cited Bankruptcy codes, and our second lawyer never called, our Bankruptcy was finalized--Chapter 13 Repayment. Oops--USAA should have waited. Last year we noticed weird accesses of my credit bureaus--unauthorized access. We signed up with True Credit............and so we had online real time access to our credit files with all three bureaus. We printed them off. In August I received an offer to apply for a USAA Credit Card which was a "Pre Approval". I called and was told that my identity could not be "verified". So, I blew them off--I have other credit. In October of last year, USAA reported my wife's Credit Card Debt written off in 2006, to my Experien bureau which is the worst one of them all to attempt to fix fraudulent or erroneous information--USAA knows it. What is sad is that our Bankruptcy was in a NON-COMMUNITY PROPERTY state (New Jersey) and I was only an Authorized User--not the Account Owner!! I never even used the card. I have now received again, a "Pre Approved" Credit Offer from USAA and again, I called them and recorded the phone call since they get to record us, and the rudeness is on tape, the poor ability to "listen" is on the tape and what's even better....................I have it in writing that even after they plastered my Credit Bureau with fraudulent and intentional defamation (I am a business owner), they are too stupid to put me through to their CEO whom I am quite certain would love to know the time table and events, especially since my Ex-Wife worked for USAA in San Antonio, Texas................married a New Jersey Mobster and she now works for Microsoft and I have evidence that she is less than................umm genuine in her lies. So............I suggest someone from USAA contact me within oh 72-hours if they want to avoid serious litigation. An Ex-Employee possibly hacking into servers and posting felonious and defaming information. I will let you know my Attorney's name if you call. I hope you do so we can find out why my wife's debt written off in 2006 ended up on just one of my credit reports and not the others, three-years later? And I am refering this letter to the Better Business Bureau and Treasury and DOJ--Eric Holder's office. I am also going to sent this to the Texas State Attorney and also contacts in the Pentagon who might be interested in some of these types of activities. Oh yeah, my wife retired from the USAF after 20-years as a Chief Master Sergeant highly decorated. And I will also file this with the State of New Jersey Superior Court Of Ethics for review, as no one ever advised us as an LLC (Limited Liabilities Corporation) we could have bankrupted the company and saved my wife from all this heartache and misery. And the misery clock is ticking Legal Helpers..............Peter Francis Geraci. I suggest someone from D.C also look into the handling of our Bankruptcy as a good American Woman and Minority Owner was taken for a ride. My advice...............do believe in the American Lie, err I mean Dream! Do NOT risk a start up business in America--we were hacked by our competitors with mob ties to high tech companies and senators who were sold out to them. If you can..................move to Russia--it's more American than we are anymore!

I've been a member of USAA for 6 years now, with all of my accounts and services through them. My husband is also a member, for the past 6 years as well. We have never had an issue with USAA, and we love their professionalism, and their understanding of all military-related financial situations. When there was fear of the government shutting down and our service members not getting paid, or only getting half of a paycheck, USAA was there and on the ball, prepared to help their members get through the tough economic times with personal loans. I can't think of another bank or business that would be so understanding and quick to react when their members need them most. Thank you USAA, for understanding your customers and their needs, and being the best business and bank I've ever had to deal with. Your customer service is amazing, every single time we call. I have yet to speak with a rude USAA representative, and that is no easy feat! We will always keep our banking, insurance, and investments with USAA - the company that understands us best, and stands by us always.

USAA Corporate Office| Headquarters PO Box 31643 Tampa, FL 33631 DEAR CHIEF EXECUTIVE OFFICER: On April 15, 2011, at approximately 8:10am, I spoke with a representative of USAA customer service in regards to a transfer of $1,000.00 that I made into my wife’s account. Upon getting the information that the funds were available, the customer service representative had me to get my wife on the phone to confirm that I was authorized to receive information on the account and be added to the account. Upon attempting to add me to the account, the representative stated that we had a CAD block which meant that we possibly owed USAA for a previous account. She asked if I had a previous account and I explained that I did, but did not owe any money to USAA. Moreover, the representative inquired with another department after I advised that maybe it was the previous insurance we had with USAA. She came back on the line and stated that she noticed that IT WAS INDEED the insurance policy and that once that was paid we would have access to the account. She stated that she could make that happen and called the insurance department to enable us to make the payment and gain access to the account. She called the insurance company and they told us the amount. After we gave them the card information and processed the payment, the representative abruptly just hungup the phone on me. I knew that something was not right in the way that she handled the call after the payment was made. Furthermore, I then contacted my wife again because she had to leave the line during the call. I informed my wife to attempt to access the account online because the representative had hungup on me and did not give any details about WHEN the account would be accessible. My wife called me and informed me that the lied to us. She stated that upon calling they now said that based upon the history of the account is the reason we were CAD blocked and not for the insurance payment. She said that they told her that we would never have access to see the account over the internet; nor make any changes or words to this effect. In conclusion, regardless of whether USAA felt we owed the money for a previous insurance policy we were lied to and misled by this representative. I called and spoke with a representative named Tiffany who eventually transferred me to a Senior Advisor of Executive Resolutions named Ranelle. I only wanted the name of the girl I had spoken with or her representative number and a way to reference the call for my complaint because the calls are monitored. The Advisor was more aimed towards trying to make me feel that the call WAS NOT monitored rather that provide me the information I requested. The representative CLEARLY stated that the call was being monitored due to the payment situation with the insurance. I am asking that the conversation be reviewed and this representative be reprimanded or fired from this company for misleading us and outright telling us a lie. That is NOT customer care; nor customer service. She should have said, “The payment that you are about to make does not guarantee that any changes can be made to this account; however, you can make the payment and have the account reassessed. Sincerely, Michael Hunt, Sales/Marketing Manager Kryptos Communications Rosita Hunt-Cruz, Social Security Administration, US Government We are also asking for an official apology from the representative and request a complete statement which shows what we owed on this alleged insurance policy.