2021 Sunnydale Blvd Clearwater, FL 33765
(800)440-4167
Reviews For Tires Plus Total Car Care Corporate Office
William Guy  | 5/22/12 |
| Derek Barnes, is back at store #244239, 519 Fort Crook Rd , Bellevue,NE., THANK YOU LORD, my wife and I had used this store for several years until Derek let to seek other employment, we soon departed as customers after being lied to about repairs needed on our car that did not need to be done. DEREK IS BACK AT THE STORE NOW AND SO ARE WE, IF HE LEAVES WE WILL FLLOW. He is honest and knows how to treat people , if I had a shop I would want and employee just like him working for me. Whoever let him leave to years ago needs his head examined. | |
j.jones  | 4/22/12 |
| Went to tire plus on hwy98 north Lakeland Fl. to purchase 4 tires ,and get an oil change.Without performing any special test ,I was told from observation that I needed a front end alighnment for $79.It was also brought to my attention that I had a lot of oil leakage underneath and suggested I spend $149.to detect the leak.Needless to say ,I didn't fall for any of that but when I got home I was going over everything with my granddaughter so she could keep check on her oil and found that the oil had been overfilled.This will cause a car to force out the extra oil when it is overfilled and cause gaskets to start leaking.SOUNDS LIKE A WELL ORCHESTRATED PLAN TO ME ,HOW ABOUT YOU?They screw it up and get to charge you to fix it.I went back to the store and brought the problem to their attention and the service manager tried to pass it off on what the computer told them to put in.COMMON PROCEDURE: DRAIN OIL AND REPLACE FILTER--PUT IN PRESCRIBED AMOUNT OF OIL--CRANK ENGINE AND LET RUN AT IDLE FOR A SHORT MOMENT--TURN ENGINE OFF AND RECHECK OIL --YOU ALWAYS RECHECK OIL AFTER IT HAS FILLED THE FILTER FROM BEING CRANKED. If that had been done they would have seen THE OVERFILLING.I did not get any apology--ONLY ATTITUDE for having to fix it. | |
| Helen Angier | 4/9/12 |
| This is for the account belonging to Helen and the car she has brought to Tires Plus religiously for years. Thanks for repaying her loyalty with a goodbye present that will make it even more difficult to afford to pay her growing health care bills. Mysteriously the odometer stopped working when the car was returned to her after having tires installed, had I known sooner I would have taken it back and demanded it be repaired back then. My mother has cancer and she needs to sell the car because her treatments make it impossible to drive and she can use the money for treatments. As to her wishes I took it back and of course they couldn't find out what was wrong. I took it to a competent repair shop that has people that like to find out what the problem is and fix it the first time. My mother wanted to put the repairs on her Tires Plus card, instead she has to come up with cash, because the people that know what they are doing found the problem and are working to fix it. My mother had the available credit on her card and it wouldn't have taken money out of her pocket to fix it, but as always your people at the NW 13 St store in Gainesville Florida, don't really care to be careful when doing something simple so if they screw up something else that is more complicated they haven't a clue on how to fix their mistakes, so they don’t care. Thank the boys at the NW 13th Street store in Gainesville Florida for making buying two tired so expensive my mother has to pay four times as much for those two tires!!! | |
| rachel | 4/6/12 |
| I took a van I had just bought to tires plus in jacksonville, at atlantic and hodges. they had a large banner up saying they would look at the front end of the a car,etc. for free. so, I explain to the man I want them to inspect the front of the van, and if it looks ok, then I wanted 2 new tires and the front end aliagined. I wanted all afternoon as cars after me came and went. at last they said it was done. then I was told the boot on the cv was ripped. I asked the price to fix it, I was blown off. I was never told how bad it was, or that it could ruin the van's front end or even cause an accident. then I find out, they never inspected it. so, now I have several hundred dollars I have to pay out. If I would have been told the truth, I could have sold the van and come out ok. now I am upside down of it and I have no transportation. I can't drive it now because it lost it's grease. I believe they ripped the boot, frankly. I was treated like a second class customer because I had a old van, and because I believe I was not spending alot of money, only 325. and because I am an older woman. so, this has left me without a way to work, or the store. they will repair the cv for me, at a reduced rate, but that money will then cost me my power. I am on a limited income and had to buy that used van as I had lost my job in oct., and hence lost my car. now I have nothing. so, here I am, on a limited income, and handicapped, and no way to work. if they would only have done their job, on craigslist the van would have gone, and I could have gotten something else. now, it's got ins., tagged, new tires, etc etc. and I can't fix it for a good month. and what really makes me mad, the front end was not clicking, but within 6 miles of leaving there it lost the grease and began. and they didn't care. they sent me down the road, knowing full well what could have happened to me. what kind of people work in these stores? we trust them to do what's right, and they do this to us. I could be your mother, or sister, or wife, and look what's happened. | |
| Dan | 4/7/12 |
| My Tires Plus is located in Brandon Fl on Hwy 60. I’ve had good and bad service from there. Back last June I had bought 4 new tires for my 2005 Dodge Ram 1500 and also purchased the Road Hazard protection for around $55. Yesterday my wife and I dropped off the truck for a scheduled oil change and walked over to some nearby stores. About 40 mins later I get a call saying that one of my tires has a nail and that it can’t be patched because of where it is located (just to the outside of the tread .. back side of the tire). Tires Plus wants me to buy a new tire. I say that I have Road Hazard protection and that should cover it. I’m then told that I didn’t purchase the Road Hazard I only have manufactories warranty and that doesn’t cover it. I say I'm on my way back, thinking it's just a error and they'll be able to find it. Back in the shop I’m just flat out told that I don’t have the Road Hazard and if I did it would be in their system (not that they were doing a lot of checking). I said I do and I have the receipt at home. Sorry she says .. if you had it I would be able to pull it up. I asked if it came down to it and I needed a new tire what’s my cost and was told $179. I asked why the tire couldn’t be patched and was told that the patch wouldn’t “bend that way”. It didn’t look like it was at an odd angle or anything but ok .. I’m not a tire guy. We leave with nail in tire. Back home we find our receipt for …. Yep, the Road Hazard protection. I called the shop and was ready to give the Invoice number ( was kind of hoping for somewhat of an apology) and was told that I had to bring in the original … apparently she had no interest in taking the info by phone to at least check. So today I headed back with Receipt in hand … wonder what the customer service will be like today? | |
| Stuart | 3/30/12 |
| Tires Plus Indian harbor beach should be shut down and re-staffed. This is without a doubt a crooked shop. There is little effort to address the needs of the customer, only the need of the manager to make a profit. The manager is young and inexperienced and fails to grasp basic customer- business relationship.He looks like a meth addict, running around hyper at 7:30 am. Do they drug test? I saw him smoke 3 cigarettes pacing the shop looking confused. It must have been days since he shaved too. He rambled off prices for things I didn't ask for and his explainations were far from sincere. I watched as an old guy that I thought was the manager, who turned out to be a shop manager spread it on thick to other customers. I know something about cars and I saw right through his BS, but the woman he was talking to was frightened by his tall tales of what she needed. he told her, just as I had been told that 'it is reccomended that the fluids be flushed at 15,000 miles'. he never said who "it" refered to, and his tale of restoring fuel economy with a $100 magic elixer was worthy of a snake oil salesman. Does the Tires Plus company ever monitor what goes on at their stores or do they just make sure money is being deposited into their account. These guys are con artists that tipify the industry. They did not give me a written estimate, they just told me what I needed and that they would beat any other price I got. I had some work done there, but watched the technician do the work since the men at the front counter made me distrust the shop. The work was done well and the technician seemed to know what he was doing. maybe he could teach the manager a few things. I much prefer the Tires Plus in Suntree and feel I can trust them more than Indian Harbor Beach where I live. | |
| Brian | 3/16/12 |
| Tire Plus is a scam they take advantage of there customers. I took my car in for tires I bought on Tire Rack, and on the list of providers it had Tires Plus for install of them. So I took them there. And they charge me over $100.00 to install them and then said my Sway bars were shot and Tie Rods in the front were bad. I paid to get Sway Bars replaced and walked out spending $800.00. And they said if I come back to have them do Tie Rods to replace the front it would be $750.00 to do this. I said I will wait. I went in a week later because I did notice a noise before all this and I knew something was wrong so I brought it in and said can you give me a estimate to see what was causing that. They came back and said the Tie Rods in the front were fine the ones in the back are bad. I said I was in a week before and they said the front was bad they said no just the back. I walked out and said what the heck. I wanted to see if they just didnt know what they were talking about i went back in after work and brought in both estimates and asked to talk to manager and he said I will have my master mechanic look at it. He came back and said Swing Arms are bad in back and to replace Tie Rods in back. I said if I do that will that solve the noise I am hearing he said yes that will fix that. So I paid $770.00 to get that done. I drove away and the same noise I heard in the first place was still there. So then I went to Tire plus over by Farm and Fleet in waukesha and they called me up and said my Struts and Springs in the front are bad and that is what the noise is coming from. I said how much is this going to be and he said $1200.00.I needed my car and I need my car to be working good and proper so I fell for there scam and paid it and then they said after wards that my rear springs and struts should be replace. And said it would be another $800.00 which I said no way. Then they said my sway bars were shot in front which I had the tires plus in Waukesha replace with new a couple weeks before. They said they put in low quailty ones and they are shot already. I said I paid $800.00 the first time to have this done and for that price I didnt expect to have junk installed on my car. They said they would replace them with there top of the line ones for no charge for this. Which this shouldnt of been the problem the first time. I pick up my car after spending all this money and I still hear the noises and I know Waukesha Roads are horrible but come on I am on flat roads and I shouldnt hear all these noises. I have read other reviews from other locations and this location and Tire Plus has all negative reviews most of the time and how does Tires Plus get away with it. How can they came there customers and take advantage of them. And why give estimates for things that are not wrong. I am afraid now that what they all said they replaced they really didnt replace. Because I STILL HAVE THE SAME NOISES AND DOESNT DRIVE ANY BETTER. IF I WAS ANY CUSTOMER DONT COME TO TIRE PLUS YOU WILL BE SCAMMED BY THEM. Trust me I know I was taking to the ringer with there scams. | |
| LaVerne David Brown | 2/22/12 |
| To Whom It May Concern: Went to my Tires Plus store in Deland, Fl 32724 early this morning to have tires put on my pick/up truck. I dealt with the store manager, Scott Buckingham. What a great guy to deal with. He was fast, efficient and friendly. I left my truck cause they also found the brakes were ready to be replaced, so I walked home, but was offered a ride home by the manager, which was also very nice. When I went back to pick up the truck, someone was filling in for the manager who had to make a run to the bank. This man was friendly, but seemed confused as to what was going on and kept me waiting for quite some time before getting me out the door. On the way to my truck, I heard my name being called and it was the store manager who had just returned and he came out to thank me for the business and gave me a hand shake. He was not only great to deal with, but also a very honest person, which is hard to find today. Thanks for hiring such wonderful people at your stores. Scott left a real impression on me and I will definitely go back when I need service. LaVerne David Brown 425 King Charles Circle Deland, Fl 32724 386-738-9383 | |
| Andrea M. | 2/3/12 |
| My husband worked for tires plus for a short time and hated it. They rushed and pushed to get these cars out. Quantity versus quality. Their offices don't get their w-2's out to their employess in a timely manner. It's February and noone had received their w-2's when I called the place. I'm really mad. I have had my w-2 and my taxes completed and waiting for a few weeks! | |
| Mr. T | 2/4/12 |
| Went to Tires Plus on Sardis Church Rd. for an Oil Change with one of their Coupons. What a mistake!!! Service Writer - Miguel Lozano told me they had to add an additional 1/2 quart of oil (Total 5-1/2 quarts) in my 2000 3.9L 6-cyl Dodge Dakota because that is what it calls for. I told him that in 12 yrs. of owning the truck, that is the 1st time anyone had told me that. I had only driven 1 mile and heard something under the hood. "THE OIL CAP WAS BROKEN INTO 2 PIECES and rattling" so I stopped in an O'Reilly Parts store & bought a new one. They checked their computer and told me my truck should only get (4) Quarts of new oil with filter. Oil Level was too high on the dip stick. Called Miguel and he said their computer says it takes 5.5 qts of oil. WHAT ABOUT TOO MUCH OIL RUINING MY ENTIRE ENGINE AS THE OWNERS MANUAL SAYS. No resolution from the store and receipt shows 80,000 miles more than it actually has. VERY POOR SERVICE! I DO NOT RECOMMEND! | |
| Eddie Santiago | 1/18/12 |
| Went to tires plus on fowler ave for a brake problem on the front left side of car. tires plus said they would do a abs diagnostic test and would call regarding what the prolbem is. so i left and they called telling me that the back brake system on booth sides of the car needed to be replaced. which did not make since, the prolem i told them was in the front. well they talked me in to getting the back brakes changed telling me that it should fix the prolbem. about 45 minutes later they call me and tell me that they are going to do some other diagnostic test to be sure of what the problem is. they call me back and tell me they found a problem with the left front wheel bearing. They said that that would fix the problem and that it was my choice to have the back done at the same time. i chose to just have the front work done. they call me back three and ahalf hours later telling me it did not fix the problem. the part they put in may have been defective and they wanted to keep the car till the next day to get a new part. well i told them i was coming to pick up my car and take it some where else, i felt like they were giving me the run a round i pickedmy car up at no charge they said sorry and that they had maid a mistake in diagnosis of the problem. i took my car to another shop where they told me what was wrong and that i had a holr in my cv joint boot and grease was all over and that i looked like someone tried to put caulking to fix the problem. i didnt have this problem before i went to tires plus. well i went back to tires plus and vanessa said she looked at the car before it left the shop and the problem was not there when it left. so now i have to fight with them to a problem they caused and not the one i went in there for. | |
| dan | 1/14/12 |
| went to tires plus hanley rd/waters av for oil change got talked into brake pads all around...300 plus dollars... brakes squeeked (no squeek when i went in) manager said the pads had to be worn in..well 3 trips to tires plus and 3 months later there is still a squeek the store tried kia pads.still squeeks..kia,midas,meinke all said there is no such thing as a wear in period...I have contacted tiresplus corporate in clrater last dec 2011 havent heard a thing from them either..no brainer after 3 sets of pads must benother problem..at first pad replacement I saw the mechanic??? pounding on the rotor with a big hammer..neways I am still waiting ..I want my money back ...looks like I'll end up in court...florida store hanley/waters av... | |
Donna Duncan  | 1/9/12 |
| Was out of town, had some work done at Tires Plus, in New Port Richey, FL. Highway 19, on 01/07/12, cost me quite a bit of money, felt like they didn't need to do everything they did, left with my van, still had the problem, but it drive a little better. Took it to another Tire Plus, in Bayonet Point, FL. delt with the manager there, Christopher, where they came to fix the main problem on 01/08/12, didn't charge me. I Called Corporate Office,on 01/09/12 they contacted the store,in Port ST. Richey, FL. off Highway 19, I talked to the store manager, Brad, he was more than fair, and we settled out to what I thought was fair.Thank you so much, Brad, from Donna, in Palm Bay, FL. | |
| Sue Halpin | 1/6/12 |
| Wow ... I can't believe all of this negativeness!!! I go to a Tires Plus station at 630 Riverside Drive in Coral Springs, Florida. They have the best team in this shop that I have found since I have moved down here to Florida 12 years ago. I have been from mechanic to mechanic and everyone is trying to "get you" to pay for something that you really don't need! Being a woman, too, I have to be very careful as to the language the mechanics speaks because they think that "we" don't know a lot! This shop has a super manager who greets all of his customers like they are family. It is nice to know that someone actually "remembers" your name, and this gave me a feeling that the same people come back to this shop. I have been here three times and have always been treated with respect, punctuality and hospitality!! The mechanics come out to let you know if they think there is something you should watch out for. You don't get this kind of service just anywhere. You did a good job putting this guy, Nick, in this management position. He is a sweetheart and treats all of your customers with the utmost respect. I'm glad I met him and his wife at the local Winn-Dixie and that I am a "friendly" person who talked to them. After my first visit to the shop, I have recommended him and his team to my friends. I commend you and I wish all of the "dissatisfied" people lived down here!! | |
| Burlia Abdullahi | 1/4/12 |
| I went to Tires plus off of Singleton Rd in Norcross and they changed my rotors but put back on my OLD break PADS!!! What idiots! The only reason you would be changing rotors is that the worn out pads warped the Rotors! The the ignorant mechanic tried to tell me otherwise! I will be suing because they are messing with the wrong person! | |
| Mary Burr | 12/22/11 |
| I went to the Hastings, MN. Tires Plus with a flat tire on my 1994 chev Lumina minivan, had 2 new front tires put on at $250.00 drove it to school and felt like I was slipping on ice, there was no ice on the roads or snow for that matter! So i went back to tires plus and had them do a wheel alignment to later recieve a phone call from them to tell me i need the Rack N Pinion fixed, so after all that and $832.79 later my van still drove like it was slipping on ice and my stearing is out of wack!! all this because i needed 2 new front tires.. before I got my flat tire I never had and issue with the stearing of my van. Thank you Tires Plus for making my van very unsafe to drive. So after all that it is now at another shop, a shop that i know i can trust. So once again Tires Plus thanks for taking my money and making my van unsafe to drive!! | |
| z | 12/15/11 |
| My blood pressure goes up just hearing the name - Tires Plus How a company can charge for services not provided and not back up their product is beyond me. $600 4 new tires purchased. Other unnecessary services performed and suggested $600 brake job. Charged for pads but didn't get them. Had to fight to get in and have them put new pads on under warrenty. Flat tires due to rims not being properly cleaned and beaded when new tires were installed. Their answer is maybe we can get you in next week Tires PLUS contacted ME after I wrote the Better Business bureau and initially told me they would reimburse the break job and fee for having rims cleaned and tires rebeaded elsewhere. Then called back 10 minutes and told me they were not authorized to make that decision. The manager smugly denied the refund for the breaks saying you have breaks now, don't you. I'M DONE. THREE STRIKES AND YOU'RE OUT | |
| totally disgusted | 11/19/11 |
| I took My minivan to Tires Plus in St Anthony MN. I had all rotors and brake pads replaced and paid almost $1,000. My ABS light kept going off and the brakes still felt strange. The ABS light had never gone off prior to this. I had my vehicle in repeatedly. It was taken for test drives and mechanics said there was nothing wrong with it. I had to bring it in when the light was on. The first time I was told it was a left wheel sensor. It was replaced and I was required to pay the labor. The ABS light went off the next day and then I had to bring it in again and was told it was the wiring harness. Keep in mind I wait for hours and 2 times they were not able to work on it since they were backed up or someone called in sick. I made appointments most of the time. The wiring harness was replaced and the sensor removed. I had advised in advance that I was not going to pay for this. I was presented with a bill for over $100. I was told I had to wait until the manager came back. I told the manager I would pay but in protest and everyone would know how much time I had spent there and how incompetent they were. I did not pay. Immediately I noticed a ticking sound. I was afraid to bring back to Tires Plus. The noise was constant but not loud and the car seemed to handle well. Best part was the ABS light never came on again. approximately 2 months later I took my car to another shop to have snow tires put on. Apparently the mechanic at Tires Plus forgot to put an axle nut back on. The new shop told me this was a serious hazard and could not believe I had been driving it. I called Tires Plus and of course, as before , they told me the work they performed could not have caused the damage or loss of the axle nut. I have ONLY taken my car to Tires Plus except for this last time. Not surprisingly, the ticking noise is gone now that i have an axle nut. The manager has not called me back yet. I can only wonder what the mechanic thought as he found an extra axle nut. Did he care that a person was driving this vehicle and was in danger? Or did he think 'I may lose my job and no one will believe the customer anyway' and throw the nut in the trash? | |
| Tori | 11/20/11 |
| I took my van for new tires because thats where I purchased them from. I have a warranty,they told my they still have 40/60 worth of grip on the tires. Now I know if I need tires, if start you see the wire coming from them. They tried to make me beleive that I don't need tires.Guys dont buy tires from they they dont warraty there warraty. | |
| kristin mcgraw | 11/12/11 |
| You have LOST my business (Dacula, GA)!!! If your store opens at 7:00, and your employees don't get there until after 7, there is a huge problem!!!! There is NO reason my car should still be waiting for an oil change at 8:25!!! | |
| Nora Tursso | 11/3/11 |
| Brought 2001 Lumina to Eagan, Mn location for car veering to the left. I had with other mechanic look over everything and everything was done and fine. I told them that. I was going to have an alignment anyway. Alignment $56.00. As leaving it was still doing it. They did not test drive. Then they said chamber adjustment $84.20. As leaving still doing it. I asked the guy don't you test it after. Then they switched tires in the front. I am leaving and now it veers to the right. In the beginning I asked him if rim or tire. He gave an opinion, but they never checked anything. They should have found out first what was the problem and then gave me an estimate. He told me it was probably a tire. Probably? He said to drive it that way. I came in for that reason. So I paid all this money and I did not need a chamber adjustment. I tried to be as exact as possible. I did not have a lot of money to begin with. It should have been they find the problem and then tell me what it is and the cost not a fix it as we go. I spend many hours there too. So is it a rim or tire? And I probably should have 2 tires instead of replacing just one. They are the experts. I came to fix the problem with limited money until December. I wanted to fix the problem if that meant getting 2 tires I would have paid for that. They did everything but the problem. And the chamber did not need adjustment but I was charged $84 dollars. That wasn't the problem. We were not comminicating. Now I do not have the money to address the problem of the veering. Instead it is now on the right. Yes I probably needed a alignment. But I wanted to fix the problem first and in December I would have done the alignment. I told them before work done that I just had tie rods inspected, suspension was tightened. Why didn't they check the tire on the machine to see if it wabbled? Or check the rim? I am very angry. I felt I was used. I sat and waited for 4 hours and they did not even address the basics but charged up prices and now I have to wait until December to address the problem, but they got $56+ $84.20. I do not have anymore money. I feel this is a very serious offense. I was exact in communication to the car is perfect and what I had done and there wasn't much to have checked out. All they had to do was put the tire on the machine to see if the tire was good. Really? The tires on the car were pretty good. I would really like a call and have this problem corrected. My telephone number is ath the Tires Plus in Eagan. Their telephone number is 651-452-4091 Nora Tursso | |
| s bethurum | 11/5/11 |
| they sold me the wrong tires,when i got home , i called them they said the tires i wanted were on back order, why didnt you tell me. they said they would make it right, well 2 months later, i am still waitng, still on back order, why sell a tire if you dont have them, somebody is going to make this right, winter is here,and i dont have my winter tires,but i am paying for the tires they put on, how does that make it right. sue bethurum,reno nv. | |
F. DUKE DUQUE  | 11/6/11 |
| JUST CAME BACK FROM TIRE PLUS (9801 PINES BLVD. PEMBROKE PINES FLA)AFTER I HEARD THAT MR. ALLEN WHITE(AL)YOUR EX-EMPLOYEE WAS LET GO. THIS GENTLEMEN WAS THE REASON WHY I TAKE MY CAR'S TO YOUR ESTABLISHMENT I OWN FIVE CARS I TAKE THEM TO YOUR SHOP JUST BECAUSE OF MR.WHITE ATTENTION TO DETAIL AND SERVICE.MR. WHITE WAS JUST LET GO FOR NO REASON I WILL LIKE FOR SOMEONE TO FIND OUT WHY HE WAS LET GO. I GUESS ILL BE TAKEN MY CARS TO YOUR COMPETITOR NEXT DOOR (TIRE KINGDOM).I DON'T UNDERSTAND WHY SOMEONE THAT IS BEEN WITH YOUR COMPANY 8 YRS. WAS LET GO FOR NO REASON...... | |
| William Fogarty | 11/1/11 |
| I'm sorry that a "Zero Star" rating is not available. My engine-oil light came on (I had an engine gasket replaced two weeks ago and it appeared that it was not properly placed but was seeping oil slowly) and I pulled into the Tires Plus store in the Falls area of Miami, Florida, just off of US highway #1. The oil was low, due to an undisclosed leak. I was told I had to have an oil change and a new filter. I asked if I could buy a couple of quarts of oil from them. They declined my offer to buy oil from them. I asked why. The "manager" (a curt, not cute, female said it was "Company Policy". I went two blocks to the Tire Kingdom service facility. They checked the oil, said it was two quarts low, showed me the location of the leak, suggested I take it back to where it had been replaced. I thanked them and asked for the bill. "No charge" was the reply, "It's just our way of doing business." Now, I can give a five star rating to Tire Kingdom and only wish I could give a zero rating to Tire Plus for their attempts to rip me off...an oil change and a filter? Why the change? Why a filter? Watch out for all thieves, some of them are in business, especially at Tires Plus. | |
| TAKEN IN JACKSONVILLE | 10/31/11 |
| DO NOT TAKE YOUR CAR TO TIRES PLUS IF YOU ARE A WOMAN. JACKSONVILLE TIRES PLUS ACROSS FROM THE TOWN CENTER IN JACKSONVILLE WILL RIP YOU OFF. I SAW IT WITH EVERY WOMAN WHO CAME IN ALONE ON A SATURDAY MORNING. | |
| Ned Greeneltch | 10/21/11 |
| had a blowout outside of jax, fl. went to jacksonville beach tires plus for replacement. was told wheel bearing was also bad so i told them to replace it. got truck back and proceeded on my way. when i stopped for gas in georgia, i noticed grease all over the wheel. looking closely i noticed the grease cap was mangled on two sides as if someone removed it using two large screwdrivers. when i arrived at my destination, i pulled the wheel to inspect if there was any grease left in the hub and noticed the inside seal was bad too. the seal had never been changed, even though i was charged for it. i called the shop and spoke with the manager: mark, who assured me i would be credited for the seal as well as a new cap. (but no mention of my labor for seal replacement) well, that was 3 months ago, and still nothing. i guess "out of sight, out of mind" applies here. ned greeneltch cottonwood, az | |
| Kevin | 10/19/11 |
| Stafford VA. tires plus; oil change, 5 miles later the car is seized up. It had to be towed back to the shop. They said it was not their fault. Co-incidence? I think not. They were good about having a company insurance adjuster look at the car, but he too determined it could not be their fault. Here is what I think happened, they forgot to put oil in it after the oil change, when they realized their error, it was too late and the damage was already done. Hence only surviving 5 miles. Beware the Stafford VA. Tires Plus they will not own up to their mistakes. | |
| Justin Wheatley | 9/27/11 |
| It's pretty sad when you read more complaints than compliments. I have been waiting to get a flat fixed for and hour and a half. Tires plus on Dixie hwy has really gone to hell. Next set of tires I buy will be from down the road. | |
| jeff | 9/22/11 |
| im an employ at the tireplus I was discriminated over and over because we try to talk DM about this discrimnation. I thought all the problem is over but porson who discriminated us is not fire, even more sprice me was that porson is come to work with me. help us tireplus corporate please help. | |
| mr ploonz | 8/8/11 |
| Worst place I have ever went to both in jacksonville fl and Orlando both places ruined 2 of my cars. I brought them one back and they said I can get money back on top of not putting oil in my truck , I could go on but there's just so much worste ever I recommend not using tires plusi for suervice | |
| A. Doyle. | 8/14/11 |
| I went to Tires Plus last October (2010) paid 880.00 to have a rack and pinion fixed less than 11 months later it was busted again. Under warrenty they were supposed to fix it. They replaced the part and charged me labor!(258.00) It was their mess up! I got my car back it was out of alignment and the power steering was rough. Then the power steering fluid just poured out! They acted like it was my fault! Yea like a 26 yr old WOMAN is going to crawl under her car a rip a line out that they didnt fix properly in the first place! What a joke! I dont see how anyone would ever take their vehicle to be fixed at the Maysville, Kentucky location! Beware they will screw you! | |
| Cindi | 9/21/11 |
| I just recently went to Tire Plus in Lake Mary, Fl. and purchased a new tire for my car. A week later while driving the tire I had just bought blew out causing me to loose control of my car, swerving all over the road, jumping a curb, and was a foot away from going into a pond. I was able to put my doughnut on the car and took it back to Tire Plus, at first they did not want to replace it because they said it was caused by hitting a curb. I then told them no I hit the curb because the tire blew. They then replaced it, the tire had a 40,000 mile warranty on it as well. A week from that, same tire it happened again, it blew out this time causing major damage to the rim. The rim was bent so bad it cracked it. When I took it back to them they refused to fix it with a new tire and replacing my rim. They said that i had to have hit or ran over something, now if that was the case there would have been damage to my car and there wasn't. Many people that I have talk to about this say that there had to have been damage to the rim from the first blow out, which they failed to mention to me, and by the rim being damaged already can make it weak which would caused more damage with the second blow out. They also did not offer road hazard warranty with the first tire I bought from them. I feel like they had sold me two bad tires and the customer service they gave me was very poor. They did not want to listen to what I was telling them on what happened when the second tire blew, I even told them where it happened and ask if any of them had driven on that same road (which one said they have). Where it happened there is nothing to hit or run over to cause the tire to blow out except a concrete wall which if I hit that my car would wrecked. Finally I felt like they saw me as a dump female. I do know I am not stopping at this I plan to take further action, and I hope that no one else has the bad experience and service I had from Tire Plus in Lake Mary, Fl. | |
| Jackie Goodman | 8/18/11 |
| I bought two sets of tires at Tires Plus and noticed a very definitely lack of attention after the sale. They want to sell, sell, sell, but they don't want to deliver the services I have already paid for (lifetime alignment, rotations)... they always say, "oh, no, you don't need an alignment, but you DO need this and this and this." I finally told the guy, "I am THROUGH with Tires Plus. I will NEVER come here again." They then brought my car out to me and guess what? When I went to the car dealer for service a couple of days later, I needed a repair for a problem that was right by one of the tires ... and it looked to me like it could have been CAUSED by Tires Plus. No thanks ... I'll definitely take my business elsewhere. I don't trust these folks, and I plan to spread the word at every opportunity. | |
| alena sheriff | 8/22/11 |
| I have been a current patron of tire plus for the past 9 years and have not had a bad experience with them up until now. My nissan maxima was taken in for a simple oil change. Upon checking out i was advised that my cv joint axle was in need of service and a price quote of $400 was documented on my work sheet. Since upon the time I took my car to them i was not experiencing any defective changes in my car based on a faulty cv joint. I told the attendant no thank you and she expressed that i may not feel the effects at the moment but it was a matter of time that i would. Well so said so done, about two days later my car was busted up. This was not the car i took in for an oil change. I took it to another mechanic and not only did he confirm that the cv joint was broken but it appeared to be tampered with. He informed me that when a cv joint is torn it should be rough and jagged and worn. However,the tear that he showed me was too clean and straight as if someone use a knife or a sharp tool to slice it open. I am totally at a loss for words that they would do this to a woman. I know times are hard but this is sabotage at its best. I want justice and an investigation of this matter. | |
| alena sheriff | 8/22/11 |
| I just submitted a complaint regarding sabotage to my cv joint boot that was maliciously cut. please contact me at 3055103115 store location 15907 pines blvd, pembroke pines fla 33027 | |
| Carolyn | 8/23/11 |
| Tires plus in Loganville, GA has had my car for 45 days, did over $2000 in damage because the mechanic was not qualified and is refusing to pay for the original main seal that was installed incorrectly which subsequentlt caused more damage. They have terrible customer serivce and I would not take my match box car there for repairs. | |
| ANGRY OIL CUSTOMER | 7/11/11 |
| THE TIRES PLUS IN LEESBURG, FL REALLY SUCKS AND DOES NOT ADMITT TO FAULT. THE MANAGER THERE NAMED JERMEY WHAT A COMPLETE "RETARD," HE IS JUST AS DUMB AS THE PEOPLE THAT WORK FOR HIM, MANAGER IS NOT A TITLE HE SHOULD HAVE.YOU CAN REALLY TELL SOMEONE WHO WENT TO COLLEGE VS. SOMEONE WHO DID NOT. I HAVE BEEN GETTING MY OIL CHANGED THERE FOR THE PAST 2YRS WITHOUT A PROBLEM, AND AS SOON AS I HAD ONE WITH MY OIL LEAKING THE FIRST THING HE SAYS O WE DID NOT DO THAT, WHAT A BUNCH OF BULLSHIT. IT TOOK THEM FOREVER TO EVEN FIX THE PROBLEM AND GUESS WHAT????? THE PROBLEM IS STILL NOT FIXED, MY CAR IS STILL LEAKING OIL AND THE ASSHOLE HAD THE NERVE TO SAY IT WAS LEAKING OTHER FLUIDS. NEWS FLASH JERMEY YOU CAN TELL THE DIFFERENCE BETWEEN AN OIL LEAK AND A TRANSMISSION LEAK.WITH THAT BEING SAID I WOULD NOT RECOMMENED THEM TO MY WORST ENEMY ON A GOOD DAY!!!!! | |
| Sandy Dowling | 7/12/11 |
| Went to the Tires Plus in Gainesville yesterday for a simple oil change. I had an appointment, so they took my car right away. After while, I got up to look and see if they were done. My car was just sitting, witht he hood down. I walked around to the bay area and asked one of the guys if my car was done. He stated he didn't know, as another guy was working on it. I asked where the other guy was and he said he had taken another car on a test drive. I let it be known that I was not happy that I was waiting while my car was apparently finished and just sitting there. The guy I spoke with, went over, checked the oil in my car and broght the paperwork and keys to the office and slammed them in the in box on the wall. There was no at the desk, so I wanted another 10 minutes and then called the office number. Aaron answered from somwewhere in the shop and I requested could someone please come into the office so I could pay and leave. At this time, another customer had arrived to pick up his vehicle and was just waiting also. Aaron came in, I signed, I paid. No one ever said: have a good day, thanks for your business, nothing! I'll never come back here and will tell everyone I know. Maybe because I was female? Who knows? But very poor customer service. And this age and time, I would think the business would be overly nice to get business. Like I said, I'll never go back. | |
| Jerome Ackerman jackerman37@comcast.net | 7/22/11 |
| I had work done at Tires Plus on Lantana and 441 in Palm Beach Florida on July 22, 2011. My tennis racquet was stolen from my trunk. Vinnie the manager will not give me any satisifaction. I spent over $500 on work to my 2 cars. I expect a check for $125 from him to purchase a new tennis racquet. Please tell Vinnie to replace my tennis racquet. I don't want to threaten. But if he does not, I will let everyone know in my sub-division Valencia Shores, you cannot trust tires plus to not steal from your car. I just want to replace my tennis racquet. 561 704 6622 | |
| jamesmartes | 7/24/11 |
| Tires plus ,, Independence Mo . I had my 2002 Malibu towed to this location , because it would not start. I agreed to have my engine analysis . They called me to say that they got in it and it started. I asked if they did the analysis ? They said they did . I asked well what did it find ? They said I needed a starter . I said no the starter is fine. The starter would cost $446.48 I said no to that and my starter is still working fine. However they charged me $74.51 for an analysis I don't beleive I Got. I think I paid $74.51 because the car just started,They could of said bring it back if it acts up again -NO CHARGE // Cause they really didn't do anything. | |
| Mindy | 7/24/11 |
| I just wanted to let you know that I have been in touch with Nick from the Coral Springs Store about the complaint I had registered with you and he has handled it in the most efficient way. I was very pleased with his response and he did it in such a timely manner. | |
| screwed over again | 8/1/11 |
| Third time for alignment. Took to another shop after the third try for Tires Plus. The other shop aligned correctly. Drives 100% better now. The alignment that Tires Plus did was not done right(loose parts etc..) Will never go back to "Tires Losers". If you have any sense you will stay also!!! | |
| from Pennsylvania | 6/9/11 |
| We are an emergency medical service with 20 trucks and a full time mechanic. We are always in need of repairs, spending many thousands of dollars monthly in preventive maintenance,tires, repairs. Our "regular" mechanic and garages are unavailable weekends, so opened a Tires Plus account, as they are within a mile of our location and open weekends. Their store personnel are friendly and helpful - however - Corporate requires some marketing and customer care lessons! In being advised by Tires Plus to open an account, we did so. However - after approval and in atttempting to pick up a truck after tire installation, we were advised we had to pay then - they don't charge to accounts! In contacting Corporate to understand the need to open an account (other than TO GATHER PERSONAL INFORMATION?!)- they could not help and referred us to their credit company handling payments! DOES THAT CREDIT COMPANY / division PAY TIRES PLUS TO SIGN UP ACCOUNTS? There we were advised they do not offer "business accounts" - only personal ones and we had to pay as we go! That information should have been made clear when account was opened, as we were lead to believe we opened a business/corporate account, allowing "car dealer" rates. Disgruntled, we paid on site, and determined internally not to use Tires Plus unless in an emergency that could not wait until Monday! THEN - AFTER PAYING ON SITE AT PICK UP (less than the credit limit was apporved for!) - we THEN RECEIVED A STATEMENT TO PAY WHAT WE ALREADY HAD TO PAY ON SITE! GET IT TOGETHER TIRES PLUS - YOU JUST LOST A 20 VEHICLE REPETITIVE COPRORATE ACCOUNT REQUIRING DAILY REPAIRS!... what good was opening an account??? It would be interesting to learn if TIRES PLUS SELLS PERSONAL ACCOUNT INFORMATION AND TO WHOM?! | |
| Terrance Pasley | 6/6/11 |
| I'm currently sending this message while I'm waiting for a oil change at your East Lake Street location in Minneapolis Mn, I had a 10am appointment and before my care was even taking into the garage it was 10:20, I hope i can get a discount of some kind before i leave because my time is valuable | |
| Raiford | 5/7/11 |
| Im trying to get ahold of someone to explain to me @ my husband why his paycheck is being garnished.no one has e mail me back and it has been over 2 weeks...my husband works in the Okeechobee Fl store.. we have not received any information on why this is being done. if someone would write me back at dbingo7168@yahoo.com i would appreciate it. | |
| | 5/9/11 |
| I will be reporting the fact that you have a mechanic working at your Spring Hill, FL Office that has lost his drivers license due to sveral DUI's, (REVOKED) The mechanic is required to drive other people's vehicles and should be legal to do so! If not, then the customers should be made aware that his license has been revoked. This office is aware of the fact that his license is revoked and schedule him off work whenever an inspection of the shop is done. This has been going on for years and it is about time someone does something to correct this. | |
| Cops called | 4/13/11 |
| While chatting with the Tires Plus 'mechanic' as he is installing 4 new tires on my car, I regretably asked him where he's from. He told me to guess and I did. He got offended by the countries of my choosing and snapped. He started yelling at me and disrespecting me. To make a long story short, I eventually had enough and returned the favor. It turned in to a 5 min yelling match. I decided to have my old tires reinstalled and get out of there. In the mean time, the store manager along with the other employees had there heads down, as if they didn't want any thing to do with the crazy mechanic. I then demanded someone else reinstall the old tires. The crazy mechanic said "I'm gonna get you" multiple times. These people have my personal information so I got worried. As I was leaving, the maniac said it again, this time telling me to "suck his ...". So I called the cops. They did nothing, and now I'm not sure if this guy is going to show up on my front door. Joe Weigand is the manager that did nothing, and Bobby is the crazy mechanic. This happened in 2530 W Commercial Blvd tamarac, Fl. Stay away from them. | |
| Got burned | 3/18/11 |
| Here's the scoop on Tires Plus nationwide...given the number of complaints seen here, once you understand backshop hiring procedures it all falls into place. Examine local police records at the local courthouse and you'll find a hugh number of Tires Plus employees have criminal records, and annotations in "bad actors" files. Many are washouts from vocational-technical courses, ex-cons, and those just "hiding out." Turnover is extremely high since most employees are merely floaters waiting for the next good thing to come along. Now really, do you want people like that working on your vehicle? Avoid Tires Plus at ALL costs...nationwide. | |
| steve outhwaite | 3/25/11 |
| I used to be a Tires Plus Customer. My wife and I had had work done their and were satisfied until one day my wife in for an oil change at the Rockville Md, Gude ave store. She called me up to tell me that they were using a blow torch on her car. Turned out they had stripped lug nuts. In the process of replacing the 2 lug nuts. the mechanic must have been frustarted and turned the wheel hub to access the lug nuts. Being a mechanic myself I know that this is a big no no, as this will cause the steering wheel to spin fast. spining the steering wheel this fast will almost always guarantee breaking the clockspring mechanism,which is the contact point between the steering wheel and vehicle. It broke. They refused to take responsibility for thiws,and offered us 2 free oil changes...whoopie. Not only that but I decided to do the oil changes myself after that and found other lug nuts stripped. So my wife was driving around with stripped out lug nuts and a disabled air bag system. The other day I decided to give Tires plus another chance. I needed tires and we had a Tires Plus card we called the number on the back of the card and the automated system told us we had a 2000.00 dollar limit. I was making a trip north the next day where it had just snowed 8+ inches. I made an appointment and got the the tires put on. When I went to check out I was told that the card is invalid because it hadn't been used in a while(duh..look what you did to my wifes car) I had no other form of payment with me and was told the car would not be released. I dont know about other states, but in Maryland a shop has absolutely no right or jurorsdiction to withhold your property. They ended up putting my old tires back on which are worn below safety standards. This is also illegal in Maryland. They could have billed me. W have always paid them on time in the past. Considering the damage and safety violations they left my wifes car with last time you would think that they would have been glad to do this. This is a company that has no regard for the safety of consumers. They will be hearing from my attorny. | |
| No more tires Plus | 3/8/11 |
| Went to Tires Plus in Boca Raton ,Florida 2 weeks ago due to a small oil leak.I was told that the engine had oil all over the place and they would clean it and asked me to bring my vechile back in 2 weeks.(cleaning $79) I brought my Mitsubishi back after 2 weeks and Iwas told that my repair cost would be $2100 due to Head Gasket. I was also adviced that if I won't take care of it asap my started would be effected too(they replaced it for $700 few months ago) Being a woman and nothaving knowledge on cars Icalled my brother and explained to him what was going on. I did not have any other symptons on my car such as overheating ,smell,bad oil etc. My brother adviced me that Head Gaskets will not go until yopu have close to 200 000 miles on your vechicle-I have 68 000! I took my car to Mitsubishi Dealership and the repair cost turned out to be $450 for 2 small leakin valves! I have been their customer for a long time and now will tell my friens about them and their scamms. A neighbour of mine told me that she had a minor problem with her car and she was told she needed new front brakes..Tires Plus had got her new prakes 2 months prior! One day later 3 customers left. Imagine-Ialmost sold my well maintened suv for $3000 because these people! | |
| Ms T. Taylor | 2/11/11 |
| An employee name Matthew Fuller from Stafford Tires Plus, 2830 Jefferson Davis Hwy, Stafford, VA location came from his work site flying thru the intersection on Jan 22, Saturday afternoon after 5pm due to speeding, swerved, missed a Toyota SUV which he almost hit (which was the witness) tried to gain control of his car but doing so slammed into my 97 Cadillac my son was driving. Matthew Fuller’s car on the right side slammed into the left bumper below the headlight of my Cadillac. From this incident there were no tickets issued because the vehicles were moved and the Private from the Stafford Sheriff’s department said it was a non-reportable incident and did not even take the witness statement. In my presence and my son Singleton Taylor he clearly made this statement “hey man I’m sorry,” and my son’s response was “its ok man, stuff happens. The witness told me the story and it was not my son’s fault! Matthew Fuller’s insurance company is Geico and they did not want to pay the claim because technically it look like my son hit him and according to the witness he did not and she stated she saw the entire incident even with the eyewitness statement the claim was not taken care of, so this leaves me to believe that the Tires Plus hires employees who drive like idiots but have the right to work with customers vehicles replacing their tires. If the employee speeds thru shopping centers to get to the main highway then maybe he speeds thru his work working on vehicles. I am going to file a complaint about the Tires Plus employee because he lied to his insurance company and my insurance company to make it look like my son was at fault I am going to take the time to blog about the employee that work at your Tires Plus location because this was his fault. I don’t think I want an employee of your Tires Plus working on my vehicle and I will not recommend going to tires plus to anyone or to do work on anyone else’s vehicle. My insurance company State Farm paid his claim because he changed his story but I am going to speak to my Agent on Monday, Feb 14 and send the entire report to my claims department in Charlottesville, VA. Sincerely, | |
| twanna | 2/19/11 |
| An employee name Mr Fuller from Stafford Tires Plus location came from his work site flying thru the intersection on Jan 22, Saturday afternoon after 5pm due to speeding, swerved, missed a Toyota SUV which he almost hit (which was the witness) tried to gain control of his car but doing so slammed into my 97 Cadillac my son was driving. M. Fuller’s car on the right side slammed into the left bumper below the headlight of my Cadillac. From this incident there were no tickets issued because the vehicles were moved and the Private from the Stafford Sheriff’s department said it was a non-reportable incident and did not even take the witness statement. In my presence and my son he clearly made this statement “hey man I’m sorry,” and my son’s response was “its ok man, stuff happens. The witness told me the story and it was not my son’s fault! M. Fuller’s insurance company is Geico and they did not want to pay the claim because technically it look like my son hit him and according to the witness he did not and she stated she saw the entire incident even with the eyewitness statement the claim was not taken care of, so this leaves me to believe that the Tires Plus hires employees who drive like idiots but have the right to work with customers vehicles replacing their tires. If the employee speeds thru shopping centers to get to the main highway then maybe he speeds thru his work working on vehicles. I am going to file a complaint about the Tires Plus employee because he lied to his insurance company and my insurance company to make it look like my son was at fault I am going to take the time to blog about the employee that work at your Tires Plus location because this was his fault. I don’t think I want an employee of your Tires Plus working on my vehicle and I will not recommend going to tires plus to anyone or to do work on anyone else’s vehicle. My insurance company State Farm paid his claim because he changed his story but I am going to speak to my Agent on Monday, Feb 14 and send the entire report to my claims department in Charlottesville, VA. | |
| Arnold Bucciarelli | 2/5/11 |
| At the Williamstown NJ store I was offered $1000 interest free 6 month loan. Which cost $200 in fees. The loan was paid in full in 6 month. | |
| Rachel | 2/7/11 |
| This place sucks. Three hours later after dropping off a tire to have a screw removed, I had a tire with a screw still in the tire. They're worthless. Arvada, Colorado location. Rude guys. | |
| ArtL | 12/16/10 |
| I have took my Honda Accord to the Tires Plus shop in Delray Beach, Fl for a simple oil change (cost $21.00). The service expected to take 1/2 hour continued for 3 hours because the mechanic over tightened the oil drain plug and damaged the coil/threads. They installed an oversized plug, tested it for 15 min running and suggested to change the oil pan for which they would charge me over $300.00. The next morning I have discovered an oil spot under my car on the pavement. When I called them to demand the correction of their mistake the manager awas not available (as usual) and the wouldn't negotiate anything. | |
| rose | 12/22/10 |
| I purchased tires and an alignment, at the Tires Plus store on Seminole Blvd. and Walsingham Road in Largo, Florida. Tires were not the correct size, had to return to have the correct size put on to find out they were not the same tires, another wasted trip, I have been back four times for alignment problems, which has now caused another problem to my vehicle. I have addressed this numerous time with the service manager, head mechanic with little to no satisfaction. Requested alignment read outs, some were given to me some I had to return to get and the last one I requested I did not get and was told another vehicle was being aligned and I needed to wait until they were done with the other vehicle. I had already been there over two hours, requested the read out prior to my car being completed. I have again contacted them to let them know my vehicle is worse than it has ever been and asked how they were going to correct the additional problem they had caused in addition to the alignment. I informed Justin at Tire Plus the vehicle has been taken to another mechanic and I would be sending them the bill. On another note I was told the pulling was from my brakes, my shocks, etc., and I did not need an alignment, which I knew I did, on advice from a certified mechanic. Please Please heed this warning or you are in for a major nightmare and expense!!!!!!!! | |
| Kirk | 11/14/10 |
| My wife went to the Holcomb Bridge store to get an oil-change and she left the car there; told her it would take 20- 30 minutes. She went across the street for breakfast. She saw several cars come in while she was eating breakfast...when she went to get the car and it was not ready...but the other cars were...she asked about it and Matt started to argue with her, he got very belligerent and rude. So, my wife is being discriminated against because she is Asian. She asked Matt and he just stared at her and then turned away. It took them an hour and a ten minutes...but they had time to do two others who came in after her...Will never use them again and I have been a loyal customer for over 8 years. | |
| Jennifer | 11/7/10 |
| Tires Plus, 531 Range Line Road, Carmel, IN 46032 Went in for a battery, received a price as I waited, the guy next to me received a price from a different person. His price was $30 less on a 5 year battery than my price on a three year battery. I complained and was told that he didn't have the test I had. He most certainly did, I heard the number when the tech told him. My price was adjusted. Do they rip off women? See Round 2 This place is really close to my new home, so I dropped my car off for a simple oil change. This is a 2008 car, less than 50K miles and well maintained. They called and said that I needed $1000 worth of repairs. What? They could do the $529.99 Rack and Pinion job right away. I told them I'd get a second opinion. When I went in to pick up the car, suddenly the silly tech had made a mistake, I didn't need that $529.99 Rack and Pinion job after all, the oil he saw was just from a previous oil change. Really? I patiently explained why I would never return to that Tires Plus or ANY Tires Plus. I would advise others to AVOID this franchise. | |
| T Man | 11/3/10 |
| I was hornswoggled!!! I asked for professional diagnosis and they gave me amateur care. Completely unprofessional on customer service skills to say the least. I recommend this place to no one. Unprofessional!!! | |
| Scott Stimson | 10/30/10 |
| Tires Plus on 519 Fort Crook Road North in Bellevue Nebraska is the best tire company I have had the pleasure of dealing with in many years. My daughter's 07 Cobalt has after market wheels and she had popped the drivers side tire. I first went to Wal-Mart but they refused to touch the tire because of the cord showing. I then took it to Tires Plus and Matt Michaud (Sales Associate) said the tire could not be saved but would put a new tire on. I needed four total but he enabled me to fix the car and drive it back to Tires Plus and he then installed the remaining tires. Matt went above and beyond what is expected of a sales associate and for that reason I will do all my tire and automotive work with him and Tires Plus. I am extremely pleased with the sales and service provided to me and to my daughter. Thank you. | |
| | 10/26/10 |
| CONSUMER BEWARE ---On August 23, 2010 we took our Toyota 4-Runner to Tire Plus in Parker, Colorado to have brakes looked at that Tires Plus installed in August of 2010. They feel soft when pushing on them, squeak real bad and have black brake dust all over the wheels. They said it would take about 45 minutes to inspect. Five hours later they still were not done and were at a total loss of what to do. The Toyota we drove in there with working brakes in question, now has no brakes and is no longer drivable. We had to tow it to a Toyota Dealer on a trailer at our expense. Through out the day while Tires Plus had our Toyota they tried to bleed the brake line and blew it full of air and could not locate the problem they created, causing no brakes at all which was not how they received it. We since have found out that Toyota has a complex brake system and that was the wrong way to do it. While standing at the counter waiting to talk to someone, three Tires Plus mechanics were at the computer trying to read and figure out what to do next and talking among themselves about our vehicle not knowing that we were the owners of the vehicle. After finding out we were the owners, they admitted they were not trained in Toyota's and Tires Plus does not have the proper equipment required to bleed the brake lines correctly. Now the Toyota dealership has come back with $3300.00's worth of damage because the distribution pump is full of air and there's no way to get it out. The manager at Tire's Plus in Parker is denying any fault of theirs in this matter even though our vehicle was returned to us in absolutely an undrivable condition which was not how they received it as they drove it into their shop. | |
| | 10/26/10 |
| CONSUMER BEWARE --- CORRECTION. We took our Toyota to Tires Plus on October 23, 2010. | |
| it me from leesburg fl | 10/25/10 |
| well i went in to (tire plus) for tire ans asked to get pads put on the front well the guy working gave me great deal so i said put 4 new tires on and new pads .please dont call me tommrow and tell me this truck need new rotors because i know it dont. so first thing the next day there great manager jermey call and said you need new rotors and i said just put the tire on and give me my money back for the brakes and he got mad when i got there he didnt want to give me my keys and was very rude please beware of tires plus ther are out to screw you over leesburg florida | |
| it me from leesburg fl | 10/25/10 |
| well i went in to (tire plus) for tire and asked to get just pads put on the front well. the guy working gave me great deal so i said put 4 new tires on and new pads .please dont call me tommrow and tell me this truck need new rotors because i know it dont. so first thing the next day there great manager jermey call and said you need new rotors and i said just put the tires on and give me my money back for the brakes . and he got mad when i got there he didnt want to give me my keys and was very rude please beware of tires plus ther are out to screw you over leesburg florida 640.00 later still no help from tires plus | |
| reno | 10/20/10 |
| spent thousand of dollars with tires plus in reno,nv. Looks like Im not the only one. will never go back they can't fix anything. | |
| Pissed of cusyomer | 10/16/10 |
| BeeRidge/McIntosh store full of incompetents. With appointment 2 tires costed me 4 hours of time, wrong weights added, white letters out when 3 times I said black wall out! what a bunch of idiots. Cant wait for them to go out of buisness. | |
| Avoid them! | 10/16/10 |
| Very unfriendly staff with attitudes. There was alot of upset people there. No one seemed to care. I heard them talking bad about customers who left out the door. By far the worst buisness exp. ever! Will never go back. | |
| JT | 10/6/10 |
| On a sunday morning I went to local Tire Plus in Holiday on 54 Hwy. Problem that I asked them to look at was my brake their seem to be more play then normal. A ticket was written. The Shop manager wrote up two things that needed to be done. 1. Brakes bleed and 2. Passenager back tire brakes adjested. Knowing brake savy myself I knew that once the back was djusted it would tighten my brake up. I drove away that afternoon, not being able to come back due to I had prior plans yet my car made noises from the wheel that Tire plus looked at that after noon. Monday morning I went back to explain that the same wheel you showed me was now a serious issue. The store manager said to take my car to another Tire plus for a second option. He was sticking up for his guy that looked at my car, with looking at the issue him self. I knew it was a rest a of time so I left to take my car some were else. The shop I took my car to opened the weel up to find that Tire Plus missed with my brake. The new mechanic said their is no way that the adjustment arm could go out that far wthout some one doing it. He took pictures of the wheel at that moment, and also tried to talk to the store manager at Tire Plus since they both talk the same lango. To let him know that his worker was at fault and way. But the store manager elected not to even speck to my friend the mechanic. They said they would have corporate call me, yet they would not give me their phone number for complaints. I am not done with this issue, for this could of caused a bad accident due to the lack of professionalism of Tire Plus. When I step up to the plate I win every time when I am right. Tire Plus come clean for pictures and parts say a thousand words, I dont think you want this out...... Customer no more | |
| Loretta | 9/29/10 |
| I recently sent in a description of a problem I was having with a year old brake job by Tires Plus involving calipers, rotors, and pads ($$) and the need to do it again 1 year later. I contacted the Tires Plus customer service team through there website "contact us" page and was absolutely astounded to be contacted by the store manager, well under 48 hours, to resolve my issue! Tires Plus consideration and fast response saved me as a future customer and everyone I talk to about this. The manager was polite, did not try to affix blame to anyone (especially me) and was open to resolving this very quickly. I was able to return with my car the day of the call-back and get my repair done again at no additional charge. He showed me some possible future concerns regarding the brake fluid (possible contamination) but did not push me to allow them to deal with that immediately. Their fast response and follow-up was perfect.. very professional and showed me they really do value their customers. Loretta | |
| Daryl | 8/29/10 |
| Apparently Tires Plus does not handle complaints as I contacted them last week and have not been acknowledged. As I told them in my e-mail thank goodness we have Walmart to fix tires. | |
| Kathy Stenson | 8/21/10 |
| I would like to talk to whomever is supervising the Watertown Wisconsin location. I have a complaint and you could add this to the list of many on line complaints. Shame on you people! kathy Stenson Kathy@BobKatConfidenital.com 920-699-2373 | |
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