113 Reviews For Tires Plus Total Car Care Headquarters & Corporate Office

Constant Problems

These guys cant fix dinner let alone a car. I don't know if any of the so-called mechanics are ASE certified. I always have to bring my car back to have whatever they did, fixed again. This goes for oil changes, tire balances etc. I've had enough, the one thing they can do very well is TAKE YOUR MONEY!!!!!

Pisses off customer

this place is a joke. Do not go there.

DO NOT GO THERE

fixed car the mgr said,your all good to go! left the shop car tapping like crazy, take it somewhere else, car left tires plus with 2 quarts low on oil.. a tear in the hose just put in..this is actually the worst place I believe my car has ever gone to.. so much for the tires plus credit card, this is actually one I wont ever use, and thats saying ALOT! this system will not let me leave NO STARS,,not surprised

I had an appointment at 7:00 am to fix a slow leek in a tire. i have never been treated so poorly .it was almost 1.5 hrs before i was out of there .coustermer service very poor. who knows what kind of workmanship i got ?

Poor care on replacement Parts

I had my dodge minivan in there over the summer. My belt falls off all the time. My machanic found out it was a bad water pump they put in the van. How dare they charge me so much money for this, and now I have to pay my machnic too. Very bad customer service this company is s discrace to us hard working people.

Pos

I recently got a full alignment done after replacing control arm bushing I got my truck back and a few day later the lower control arm had lots of play in it finding out they never even touched them because they said they were in spec witch was impossible When i fully removed them i also told them to grease the ball joints and that did not happen either I am very very upset very poor service

Poor Customer Service

Reported incident today 10/23/13 to the corporate office I'm waiting for the District Manager Randy Rider to call me within 24 hrs. If i don't get a response with a feasible solution then i will proceed to state my claim to the public.

Car

I complained to corporate office, the guy seemed interested enough. We shall see if the situation is handled accordingly and to see if they really do care about their customers.

Car Left with Smoke Odor

Today I had some repairs made at your Dixie Valley Store. When I arrived I got out of my car with my windows "up" and the man drove my car into the garage and apparently put my windows "down". Why?? While car being repair for over an hour, the men were also grilling burgers inside this garage at the rear of my car. Now my car reaps with charcoal smoke and burger grease. Had I known they put my windows down I would have told them to put them back up. I am very offended that this would happen. My car still had a brand new smell and now it has to smell like this. Manager said oh "sorry", grinning. I am very offended by this.

Very Poor Service

The site at 1000 East Bay in Largo is supposed to provide vehicle inspections for eSurance and they apparently don't want to provide this service. They say they don't have the forms even after the forms have been faxed several times. From the other reviews I've read I'd say you have a real problem with this location.

I came to get a major tuneup

I dropped my truck off this morning at 7 am, its almost 7 pm and my truck still isn't ready. That's not going to work. So not-

upset customer

I will never use these people again! They damaged my SUV and when I brought it to their attention the manager jumped to the defense and gave me every reason under the sun as of why it couldn't have been them instead of just owning up to it and fixing it! Now I have an 11" massive scratch in my car that wasn't there when I dropped it off! You should have heard all the excuses he gave me! some were almost comical! If you value your car, NEVER take it too tires plus in Gainesville FL.! Worst ethics I've ever seen!!!

broke window

Went in to the Shawnee Okla store,spent close to 1.000 dollars on new tires and, alim.got my car back with a broken driver door glass and grease all over my leather.I had to go replace window for Over 700.dollars window had to be special order.and in stalled The ajuster told me to FAX invoice I did left him 2 megs.he hasn't Called me back yet.same bad service from ajuster as the store Don't care about your car or your money that you spent for there mess up

Poor business practices

Paid $2000 to get new tires, struts, alignment check, shocks, and, ball joints. Within 10 months, tires are wearing the same. Took it to the Wickham Rd. store and the desk clerk tried to sell me a lifetime alignment warranty. I figured they would at least diagnose the problem. I would not suggest this business to even wash my jeep

STOLEN LAPTOP

i am a student in online classes. took my car in near the end of the day for an electrical check to find out if it was just my battery gone bad or another issue. This is the ANNAPOLIS, MD store..The next day I notice my computer is missing from my vehicle. The gps was still there along with all of my other belonging. SO basically someone was being sneaky and didn't think I would notice. My car is always locked up so I really already knew who to suspect, someone at the repair shop!! I went in to speak to the suspected thief but to no avail. I was just told to file a police report etc.. I have a rather busy schedule so waiting all day for an officer to show up at my house to file a report isn't my idea of justice, not to mention noone is going to admit to the theft or hand over my lap top. It's very sad that noone can be trusted this day and age. Needless to say I will never return and am saddened to have to spend an additional $500 on a new computer for classes after a $20 electrical check. I will not give up on getting my justice or suggest their services to anyone else.

service

You guys have good sales associate one being Gerome ogeris in your apopka store. Its sad though that you guys dont have a good company structure to help the associates and managers. Im currentlyat the kirkman store in orlando fl and heard the manager lie several times to customers about the time it will take for their sercice. You guys need help at the corporate level, I plan on contacting the BBB to see what could be done to help yall business.

Without a Vehicle

I have been without a vehicle for 2-1/2 weeks now due to the negligence of Tires Plus in Sunrise, FL - Brought car in for oil change, tire rotation, FULL VEHICLE INSPECTION, etc. They said my car was in perfect condition with 2 things to be done which were minimal. They damaged my tire pressure gauge and my tire (which they fixed), I drove the Jeep off of the premises and the next day it overheated and the motor is done. Claims department has been dragging their feet and has not approved the repair. Still waiting and without a vehicle since April 29th. Stay away from Tires Plus. I'm in the process of finding an attorney to sue these idiots!!!! I've been a loyal customer to several stores for several years and now I will NEVER take my car to a Tires Plus. Beware consumers! My rating is less than 1 star but they will not let me post without it.

unexeptable performance

I have string of bad experiences with the Tire Plus store on Riverside PKWY in Lawrenceville GA. The shop manager is a nice guy and the service on my Ford Explorer was good. I had a loos of Brakepower on my 1992 Corvette ( pedal went to the Floor) and drove to the store and asked if they can fix it. No problem. The brake Booster was determined was the problem. Brake booster was exchanged and lasted 17 miles and the same problem occured car returned, same problem again. I finally brought the car to a dealer who found the master cyclinder had a leak and replaced it. The booster was not compatible with the Corvette and needed to be exchanged for 875 $ plus the 675$ i donated to tire Plus for wrong trouble shooting. Store comment , we can not believe it but i have receipts. Next incident to install a new Battery , the technicak is trying to take the fender of to get to the Battery since he did not know you need to exchange it through the week well. Never tighted the bolts back and the fender was sticking out by 2 inches when i returned home. I fixed it myself. One month later my AC in the Corvette did not cool and needed to be recharged but it was freon based. The technican troubleshut my AC and determined it was the compressor which needs replacing and converting the cooling fluid, i aggreed at a cost of 1375 $ and was told my car was ready and when i picked it up the same AC fault lights were blinking when i dropped of the car and the AC did not blow cold air. A test was run and determined that a sensor in the dashboard was malfunctioning and there is no place to find a replacement. We reset the AC unit and it delivered cool air for a short period of time and the malfunctions lights started to blink again . I mentioned it to the Shop manger , Don't know what else to do. Still need to get it fixed but i am afraid of the repir cost at a competent repair shop. Case number 3: I thought tires would be not to technical and asked for tires for a used Buick Rendezevous i just baught. The shop manager determined that the Bridgestone ecopia is the correct tire and installed 4 of them for 880$. After 4000 miles during a dealer inspection the tires were already at 6/32 tread depth and i was asked to keep track of the profile and the dealer rotated the tires. Next inspection after another 4000 Miles all 4 tires are now at 4/32 tread and need replacing soon. I filed a complaint with the Tire Plus Clearwater Headquarters and was assured that the local corperate office will contact me within 48 hours which is now 4 days ago and nobody contacted me. We all make mistakes but to be so blunt in violating every Quality control without any thought on the customer in any aspect just just calls for higher action .

Don't go

Worst service I had ever got, and my car still has the same problem.

horrible service

FI am very very disappointed with the language That your employees use while on the job. I am also offened. I will never take my business To your plant city store or anywhere else If people like your employee Brent work for your company. If something is not done about this person I will be sure to contact the BBB & tell everyone I know not to go there. !!!!!

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