Ticketmaster Corporate Office | Headquarters Contact Phone Number & Address

Pamela Fisher

5/22/12

I purchased two Meet and Greet VIP Tickets to the Godsmack Staind Tour in Maine well seems as though TicketMaster and Ground Control are enjoying my 377.00. I was never sent the promised email of the time of the meet and greet and I talked the the GIRL who was in charge of the emails she said sorry theres nothing I can do !!! Well I am filing a complaint with the Attorney Generals office here in Maine and a Complaint to the Better Business Bureau here in Maine if we all post our experiences with the two scam artis and rip offs maybe their revenues will drop and they will be hurt by taking our money and not providing the services that are promised to people. My tickets were gifts with memorbellia that should have been signed by the band of Godsmack which is the one we choose the VIP tickets for ...I drove 100 miles these tickets were a gift two my son turning 21 and my daughters graduation on 6-1-2012 waht a stinking joke People beware they rip you off SCAM

Jessica	5/18/12
THIS IS THE WORST SITE EVER! They sold tickets to a broker and then sold then again for $1200 dollars more! Totally screwed us over. I would give them 0 stars if possible. Never buying tickets from them ever again! Absolutely terrible!!!!!

Lyn Ingram

3/28/12

My husband and I purchased tickets from a Ticketmaster agent, Never Sold Out NY in November 2011. The tickets were to see Celine Dion at Ceasars Palace on the 22nd February 2012. We live in Queensland, Australia so the air fare alone between Brisbane and Las Vegas was in excess of $7,000.00. AU. Before the tickets arrived nearly $1000.00. AU was debited to our credit card. The tickets turned out to be $250.00. each the balance deducted from our account was for freight and fees. As an invoice has never been provided to us we have no clue of the breakdown of the additional charges. We turned up on the night of the concert, only to be told that Celine had cancelled. We waited at the box office at the Colleseum until we could speak to someone with authority. We were assured at the time that as we had paid by credit card we would see a refund on our card within 24 hours. We continued on our holiday in the US arriving home early March. We were greeted with an email advising us that to obtain a refurn out tickets, which were printed on normal A4 printer paper had to be returned within a month of the concert and only by FedEx or the USP service. Neither service is available in the town we live in. I emailed Never Sold Out and explained the situation. Thery were unsympathetic and insisted I return the two precious pieces of paper that we all know they probably had copies of. To have the documents transported by FedEx I had to pay a local airline to carry them to Sydeny where they were transported to the FedEx agent in Sydney, then to NY. The whole exercise costing approx $100.00. AU. I was able to track the progress of the envelope through the FedEx web site. As soon as the envelope was signed for by the agent at Never Sold Out that processed the original tickets I emailed enquiring about our refund. To cut a long story short I was given every excuse known to man regarding our refund, and why it was delayed. I ended up contacting the American Embassy in Canberra to seek their assistance. We recieved the credit on our statement on the 26th March 2012. Over a month after the concert was cancelled. During this month I tried to contact Ticketmaster's head office and the box office at Ceasars Palace. Both have automated menus on their telephone system that go on and on, consequently, depite spending big money on telephone calls I didnt get to speak to a human. NEVER, EVER, EVER WOULD I BUY TICKETS FROM AN OVERSEAS TICKETMASTER SELLER.

Carrolyn

3/7/12

If I could give 0 stars I would! I live in Central Texas and purchased tickets to see David Cassidy in NY, NY because he has no dates in my area. I have loved and been a fan of his since the 70s. This concert means more to me than anything! I was told when I purchased my tickets that I would be receiving them by UPS (which I paid extra for)by today. So when I called today to get a tracking number because I never received my e-mail confirmation, I was told that they were shipped out this morning instead, and I would have them by Friday. I could track my package with my shipping reference number on UPS's website. When I tried to do that, it came back that it was invalid number. I called back, and tried to get through to a manager with customer service, but was repeatedly refused. I am still on the phone while typing this, and just now got a supervisor--still no manager. These are the dumbest people I have ever spoken too. I got a "Specialist" and was told that I never was charged for UPS so they would be mailed regular mail to me, since I didn't receive them through e-mail. Now I'm being told they were sent UPS, and that my tracking number is correct, even though UPS can't find it. I did find the corporate number on Google though in case anyone else wants it.
Ticketmaster Corporate Office Headquarters
Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210 USA
Corporate Phone Number: 1-310-867-7000
Now, I'm begging for a manager to assist me, and I still don't have one. I am receiving NO help from them at all. I will NEVER purchase tickets through Ticketmaster again. They have horrible customer service, and no intelligence, and I believe that they are incapable of telling the truth. I will see David Cassidy in New York, if I have to rebuy tickets at ANY price from Joe Blow on the corner. Ticketmaster needs to go fly a kite off of a cliff. I will be contacting my local Attorney General's office, as my daughter interned there a year ago. I will also be contacting the BBB, and a personal attorney to sue for damages, mental anguish, and anything else I can think of as well.

L. Basinger

2/19/12

We paid 100.00 for monster jam tickets, that turned out to be pit passes
for monster jam in Kentucky ! come on we live in pa. so when we got to pittsburgh , we were told that we had to buy new tickets (another 100.oo
Guess what? we went from good seats ,to the last row in the arena. Giant Eagle said sorry we cant help you.Ticket master say theres nothing they can do, you need to check your tickets. If i didnt have my grandson we would have gone home
SO TICKET MASTER ,NO MORE BUSINESS FROM ME ,OR MY FAMILY AND FRIENDS!
DONT BUY TICKETS FROM GIANT EAGLE UNIONTOWN , PA. We were not the only ones
that got ripped off. They all got the same results. too bad their employees
are ignorant as how to do their jobs, You all ruined a good time for a lot of
people. (especially the children) SHAME ON YOU !

Trina Daniel

2/12/12

My mother went to one of the WalMart outlets for ticketmaster. She is 65, blind in one eye, survived brain cancer and tumor removal. She was buying tickets for the circus to take my son. The guy at walmart showed her the screen. She starts the process: pick the show, Ringling Bros., Date, Time, seats puts it all in. She is new to the area and honestly hasn't bought tickets to something in 20+ years, I think the last concert she went to was Witney Housten, when she first hit it big. So who would think that the same thing would be going on in two different cities at the same time?? That is what happened. So it never shows on the touch screen what city it is for just the coliseum name. This was a name she recognized, because it was in the next biggest city over from the one she wanted. We live in Winston Salem, NC she wanted tickets for Greensboro she ended up with tickets to Raliegh. So the store we all know what a walmart store is like busy, noisy, sales person talking to you. Then after printing the tickets the guy says are they what you wanted. Yep, right day right time coliseum sounded right?, what did she know. When we get there wrong coliseum, tickets are denied. This is at the gate they had looked at our tickets twice before getting there. They take us over to the ticket window, give us the number to customer support, who once we wait for 10 minutes on hold tells us you have to talk to retail outlet support. So call them wait another 10 minutes, they then say you have to go to walmart to have something done. They couldn't just exchange our tickets from one coliseum to the other, it was not sold out. We ended up buying new tickets and have a whole row to ourselves. But they keep saying that it is not ticketmaster customer support that we go through you have to call retail customer support. Oh and the guy she talked to at retail customer support said he had to send an email to get authorization to do anything, followed by but they probably want allow it. He didn't want to take the time to type up an email and hit send, just plain lazy. We are still pursuing the refund of the additional ticket cost, since all tickets say ticketmaster at the top I think they are responsible. This is an elderly woman who lives on her social security because she refuses to be labled as disabled.

Amanda K

2/10/12

Ticketmaster are scalpers! The fees they charge are ridiculous. What ever happened to going to the ticket window, or local barber shop and purchasing tickets without fees? Why do we have to pay Ticketmaster all of these enormous fees just to see a show? They are ripping the public off big time. Once you get to their site, you pick your show, pick your tickets, and then they hit you with insurance, processing fees, mailing fees, etc.
Makes me want to forget about seeing a concert these days. Ticketmaster is just as bad as going to the movies. Gigantic Rip-Offs, all of them!

Rebecca Thiess

1/28/12

It is an absolute racket that ticketmaster releases tickets to concert brokers in heaps to resell to the public at jacked up prices. I was unable to get ONE ticket to see Bruce Springsteen when they went on sale this morning at 10 AM. Within minutes sites like stubhub had hundreds of tickets available for triple the price and more. Why am I, a consumer, treated like a second class citizen? Why do I have less of a right to a ticket than these brokers? Ticketmaster plays a big role in denying tickets to fans by prioritizing brokers over consumers and colluding to artificially drive up ticket prices. It's an outrage, and it should be regulated by Congress.

Cale

12/19/11

I just had an awful experience, but what's new...

After purchasing a ticket via Ticket Master I find a hidden $14.00 charge from Mondial Assistance. Supposedly, unbeknownst to me I had purchased insurance on the tickets. And not only that, it wasn't included in my final order.

So the 107.00 total purchased amount did not include the 7.00 per ticket that will be charged to my credit card separately.

I hope a lawyer finds this review and files a class action lawsuit as I know hundreds of people have been charged this amount and never saw the charge on their credit card.

Lauren

11/18/11

I purchased these tickets August 24th. The show advertises I will get pit passes for free. This NEVER happened. After repeated phone calls and promises I would get them emailed I had not received them. I even had one guy tell me look this is September your show is Jan/2012 let it go. He also said I wasn�t the only one this happened to. I found out today November 18, 2011 all that was a lie. The reason why I didn�t receive the pit passes is because all mail indicators were turned off on my account. So they can�t even mail them to me. And there were limited notes on my account of my many phone calls. I was told I can pick them up @ the door when I show up for the show. When they received my money I should have what I paid for in my hand not wait 5 months for the other half and with Ticketmaster�s record not even be able to get them. I asked for a refund and was told no because they only guarantee I get in the show that�s all.

I WANT MY PIT PASSES NOW OR A FULL REFUND. Lauren @901-240-8316
laurenbeth8056@yahoo.com

We should all write our congressmen and attorney general how Ticketmaster treats their customers. There�s no customer service at all.

Cheated by Tickemaster	11/11/11
Dont buy tickets from Ticketmaster. They will not honor their 72-hour refund policy. I am disgusted and feel ripped off. The Tickemaster representatives take great pleasure in denying my request for a refund that complies with their 72-hour refund policy, I called to cancel and they were happy to deny me. I filed a complaint with the Attorney Generals Office. These people are scum.

j boga	10/3/11
I'll bet scalpers know how to get around not being bumped off your website. I'm not going to a concert because you FORBADE me to purchase tickets. You should review this and let people get decent seats. Not the ones you try to pawn off on poor saps. I HATE TICKETMASTER!!!!!!!!!!!!!!! When I think of all the business I gave to you in the past....you all make me sick.

K Mason	8/18/11
The absolute worst customer service ever!!

Michael Paraskevas	7/16/11
I want my ticketmaster account restored ..you have cut me off the site..thanks alot ..all i was doing was looking for a good seat ..and you cut me out.. ugh.. fix this.. michael paraskevas

Brandon Fodge

7/22/11

Ticketmaster is possibly the worst ticket purchaser I have ever dealt with. This morning I tried to buy some Adele tickets which went on sale at 10am. So I had my computer on the site waited till exactly 10, then tried to order them. I put in any available in all category's entered the two words and they kept returning no matches. I did this 50-100 times over the next 20 minutes, always getting the same results. I don't understand why you would say tickets will be available for purchase to the public, if that is obviously not the case. Maybe if they didn't sell all the tickets to the resellers first this wouldn't be such a problem. So instead of paying the 40 dollars to ticketmaster, now I am supposed to pay $150 to some mediator like stubhub. This is ridiculous. I remember when you used to just stand in line to buy the tickets. This is one thing that the internet completely screwed up. I will never buy another ticket from ticketmaster, stubhub, or any other reseller as long as I live. I can't wait till ticketmaster goes out of business. I will rejoice on that day. Thanks Brandon Fodge

help	7/5/11
need jason aldean tickets for kentucky state fair. ticketmaster has no more and other sights are doubling their money..rediculous.thanks

Kimmy Scott	6/16/11
i have been trying to call the number stated on this website but i still can't reach your office. What's your corporate number?

Christial Mays

6/6/11

On June 2 2011 my mother and I had tickets to see R.Kelly at the Desoto civic center . We were told we could pick our tickets up at the ticket window . The concert started at 7:30 and we were on time . We get to the ticket window nobody can help us . They couldn't find our tickets we were told to call ticketmaster but they were closed . I go to the website from my phone and it give me all the information about my tickets . We talk to the supervisor at the civic center and he prints the tickets out with no problem ok it is 10:35 and R. Kelly was closing out his show . We were told if we go in that we would not get our money back. We go to every R Kelly concert we know how he closes his show. Now we are told we can't get a refund that is so Bull****.My mother is termentally ill and one of the thing she wanted to do on her bucketlist is to go to this concert. I'm not asking to get a refund there is a show in St Louis the 17th that we would like to take my mother to is there anyway we can get ticket for that in the place of the other one . St Louis is the next closes place . If I could talk with someone about this it would be great . You can reach me at 731 267 4449 or my email address is christialmays@yahoo.com thank you

TDB

5/21/11

What a joke. Customer service is non-existent. They lead you to believe you have a seat....not telling you that it is your backside on the floor or standing. Luckily I bought additional tickets in a better location and gave those away. We recently went to the Prince concert (which he was wonderful). However, the tickets said the concert started at 7:30 and it finally got started at 8:30. There was no opening band, no "sorry for the delay", no "Prince is taking a nap", nothing. If you can find any other place to get your tickets.....DO IT!!!

Danielle Stettner	5/13/11
I would like my comment removed since I get people calling me thinking they are calling ticketmaster all the time!! Please remove it! Thank you, Danielle Stettner

Anonymous

5/7/11

We went to order tickets for Maroon 5, Train and Gavin Degraw for the Great New York State Fair and we were extremely disappointed. We got up at and were on the website before 10 am the day the tickets went on sale to get the tickets we wanted and your website was down. So we called Ticketmaster and had tickets but they could not understand the credit card number when verbally spoken. We were then transfered to customer service and were told that we had a order number and could get the seats. We were on the phone for over a hour with your team. When we were put on hold, they sold our tickets. Now we have seats in the grandstand far left when we secured them in track seating row 5 section B. If there were any other ticket options we would not be doing business with you, and wont be doing business in the future unless we have to. If we could rate it less then one star we would it was a very disappointing experience. Obviously you have been getting some pretty poor ratings and disappointing a lot of customers.

anonymous

1/4/11

alright first of all to the top, you dont even state a problem of what was wrong, second theres no loss prevention, you lose your tickets thats really ur fault, they get mailed out and get lost thats postal problems not ticketmaster, they will help other wise even if so.
And to the (michael) buble tickets, well its not only your parents but immediate family member like with the same laast name so ur info u got wrong, and again well its blaintly states THIS EVENT IS PAPERLESS!!! wtf does that mean??? and a scam that is set up by the promoters like michael buble and his advisers, and the venue, not ticketmaster that decides they go paperless duh! why then all would be paperless dummy,
for the lady who got group sells, well u said it, rep from VERIZON CENTER, thats totally something different from ticketmaster reps, group sells is not them but the venue directly, and for 60 KIDS!? you think no1 else bought tickets in the area you were sitting in?? go figure and also if you read if it gets lost in the mail thats POSTAL failure not ticketmaster.
so now to everyone who doesnt know about ticketing stop posting dumb complaints that dont add up, ticketmaster is the shit and way better then the others like stub hub or tickets now, just try them and see what i mean.

DaVina Alston

12/19/10

I purchased tickets for my students to see Elmo's Healthy Hero's at the Patriot Center in Virgina. First the person I was in contact with in group sales at Verizon center was hard to get in contact with. My tickets were mailed and I never got them. I had to pick them up when I got to the venue the day of the show. Our group had 60 3, 4 and 5 year olds and when we arrived at the Patriot center they only had 1 door open to scan guest in. We had to stand outside in the cold in a long line before we got in. Once we got in it was VERY disorganized. A couple that came in after my group thought they should not have to wait behind us because it was just 3 of them and the person scanning tickets scanned them in while she was scanning us in. When we finally go in I gave the tickets to the usher and she walked up to a group of seats and said these are your seats and left. We sat down and people took their children to the rest room and to get snacks. Other ticket holders began to arrive and showed tickets for the seats we were in. We were in the wrong seats. We had 4 seats on AA, 4 on BB, 10 on DD, 10 on EE, 7 on GG, 10 on HH and 10 seats on JJ. My group spent the next 30 minutes playing musical chairs with 3, 4 and 5 year olds. Parents would leave and come back to find someone else in their seats. I am VERY displeased about how we were treated from the purchasing of the ticket to being scanned in to being seated. The person in group sales knew we were from a school and should have had common sense enough not to separate our group the way it was. Also the usher should have taken her time and seated us properly. Luckily no child was lost and parents understood and worked with me to get everyone seated and settle in. My school goes to 2 or 3 shows per year and this has been the WORST experience ever. If things do no change we will not support any more shows.

Renee Williams

11/27/10

My parents ordered Micheal Buble tickets for me for a christmas gift...the tickets were supposed to be mailed to their house and they were going to bring them to me on their visit for Thanksgiving. When we contacted ticketmaster about not receiving the tickets we were informed that it was a paperless tour and only my parents could get in the show since the tickets were purcahsed on their credit card. After being put on hold for over an hour I finally got a "specialist" on the phone who said their was nothing he could do about it. Everyone should think twice before ordering paperless tickets from ticketmaster...it seems to me to be a scam...shame on you ticketmaster

Danielle Stettner

10/14/10

To Whom This May Concern,

I need someone to all me immediately. I called your office the minute I realized that we have a problem. I was furious and went on and on explaining to a rep, then a supervisor even though I was driving and then standing at my son's flag football game. I know that my face was beat red, I was so upset! Your loss prevention department was supposed to call me within seven to ten days and it's been much longer than that!!!!! We buy A LOT of tickets with Ticketmaster and you can see that by looking up my account: Danielle and Les Stettner, 6900 NW 61 Avenue, Parkland, FL 33067 and I am very, very unimpressed with the low level of customer service I have received so far. Please have a supervisor at the highest level possible call me right away. 954-651-9000 or 954-757-4310, do not leave a message if no one answers, call back asap. I am giving Ticketmaster a chance to respond appropriately before I give write an article to publish on this bad experience.

Danielle Stetttner