Texas Roadhouse Corporate Office | Headquarters Contact Phone Number & Address

Jennah Schaeffer

4/2/12

Went to the Orange Park, Fl Texas Roadhouse expecting awesome food and service. I ended up VERY dissapointed because I not only got terrible service, but immitated by our waitress to the table next to us! Our waitress, Toni, brought our food out right away, but our steaks (two of them) were very well done when we asked for medium steaks. She offered to have new steaks made and I was okay with that. Twenty minutes later (when my three kids were finished eating) they brought out our meals! She gave them to us without an apology and not offering any kind of discount or compensation for the inconvenience. After she walked away and went over to the next table, she took their order and asked how they wanted their steaks cooked and how long to cook them ( imitating us) and laughing about it. By the time we started to eat our meals, the kids were clearly ready to go and starting to get roudy, so we had to take our meals to go! We ended up having to pay regular price for a horrible experience!! Very unexceptable!!!

12/27/11

I called the Texas Roadhouse in Albuquerque to make a reservation and was told i cannot make one and would have to call back 45 minutes before for a "call ahead". When i did call ahead i was told by the "MANAGER" that he cannot help me because i do not have a reservation. I felt like my business was not wanted there. So in closing i would like to say myself or anyone i know will not be going to that restaurant ever again and that is very disappointing because the food is great but i do demand to be treated like a customer.

Dawn

11/28/11

I ate at the Texas Road House in Bensalem Pennsylvania on Street Road on Saturday and I must say that I was totally disappointed. I was surprised not to see the catfish on the menu. I ordered the other fish it was disguisting. I told the waitress and the manager this choice will really make me not eat here again. I love the catfish and it is all I eat when I am there and I eat there 3 or 4 times a month. I will not be back if it is taken off the menu. Things should not be taken away just added especially something s good as the catfish. So very upset

Kessler

5/23/11

My family and I ate at the Hanover, PA Texas Roadhouse tonight and I must say that I was totally grossed out by what happened. We were sitting down waiting for our food and eating the peanuts in the bucket that was on the our table when my husband reached in for another peanut and found a rib bone in the bucket. Apparently they failed to empty the bucket before refilling it with peanuts. This is the grosses thing that has happen to me while eating out. This makes me not want to eat out ever again I certainly will not be eating at Texas Roadhouse ever!!!!

Sue

4/1/11

The Texas Roadhouse located on Richmond Rd in Lexington KY was very rude and had a dont care attitude when we ask to be seated with 4 adults and 2 children they said office policy was not to set 6 or more if all parties were not there I told them we would order our drinks and the others were only 5 minutes away. We would only need one table and they still would not seat us.. therefore I will never go to that resturant again. They have lost a good customer and the manger would not do anything about this situation except tell me he was the manager and act superior.