6555 Sierra Dr # In-53e Irving, TX 75039
(800)242-9113
Reviews For TXU Corporate Office
T. P  | 4/24/12 |
| TXU- all of these comments are a reflection of your poor service, MISidentity verification of your current and ex customers and your collect by any means necessary tactics. I moved from a residence in January 2009 and called for a request to have a final bill forwarded to my new address. I made the payment over the phone. As of today, TXU has a bill for over $650.00 on my credit report. I asked why this was on my credit report. I was told that it was for services at my last address for the months of July 2009 through November 2009. WHAT????!!! Why do I have a bill at that address? Who allowed it? Why is service still active after more than a month or so of unpaid bills? No one could explain. they offered me payment arrangements which I would rather go through everything that it takes to get this off of my credit report before I pay a bill that does not belong to me. They have still failed to send me the statements for this time period. Thank God for other choices and patience to wait until this junk falls off of my credit report. Is there a rating less than one star like maybe a firecracker spark. | |
Julie  | 4/27/12 |
| My husband and I switched to TXU , I so regret it !!!!! I pay my bill every month I have never been cut off . i just got hit with a 310.00 deposit without notification. And you are so right they do not care about their customers . I will tell anyone i know DO NOT GO WITH TXU they are money hungry company . | |
| Big Mac | 4/5/12 |
| I purchased a home from dads estate in 8/2009 and opened an electric account in my name at that time. Everything was fine up until 06/2011 when I switched my service to another provider and had been with them 6 months. At the end of the 6 month period my contract was up and TXU had a better rate, so I switched back to TXU in 02/2012. When I left TXU my account was paid in full and had a small credit balance. I received my first bill for 2 weeks and it was over $600 so I noticed that they had transferred $529 to my account from another account number that did not belong to me . I called them and inquired as to what this transfer was and whose account the amount was being transferred from. It was an account that belonged to my dad and had been closed and taken care of in the probate process of his estate. They say they never got notice that his estate had been probated and that since I had the same last name and resided at the same address, it must have been my account. They even went as far as reporting me to all three of the credit bureaus using the original probate date as the start date of the debt and used my SSN from when I did sign up for electric service after I bought the property. After many calls from myself and my attorney and faxing them a ton of documentation showing that it was not my account, they still refuse to remove the amount from my account and will not remove the account from the credit bureaus. My attorney said he can fight it, but the cost would be far more than what the amount is, and now they have sent me a disconnect notice and have also put a stop order on my account where I cant change providers til this is paid. Im stuck between a rock and a hard place on this. TXU Sucks! | |
| Loretta | 2/8/12 |
| TXU does not care about its customers!!! This is my second time giving TXU a chance; and boy do I regret it! This time I've been a returning customer for almost two years. I paid my bill on time every month (even the $400 bills in the summer) up until 4 months ago. I lost my job and got behind, I was paying the bills, but not before receiving a disconnect notice. This month I received a $546 bill ($136 monthly bill + $410 security deposit). I called and all customer service wanted to do was make a payment arrangement for me. Why would a company create more of a hardship for their customers...I'm already struggling?! I switched my service. I'm more willing to pay a new provider a security deposit upfront, then to give TXU $400 for service I already have!!! TXU the next time you're sending people door-to-door to get former customers to switch back SKIP MY HOUSE! Please and thank you! | |
| Sofia R. | 1/25/12 |
| I can't believe what I'm reading! I've had TXU for over 15 years and NEVER had a problem with them. I have a good rate, I choose good plans and renew the when the terms expire, I have never been cut off, I pay my bills ontime. Why do people cry when they get charged a cancellation fee? It says in the terms of their agreement what the early cancellation fee is, I see them on my papers EVERYTIME I renew! Get a grip and take responsibility for the choices YOU made. A contract is a contract! I'm glad to have them as my provider. Thank you TXU and I always recommend your company to others!!! | |
| LOUIS HEBERT JR | 1/3/12 |
| CAN'T EVEN GET A PERSON ON THE DAM PHONE TO TRY AND GET AN OLD ELECTRIC BILL TO PAY OFF THEY NEED TO DO AWAY WITH THIS DAM AUTOMATATED ANSWERING SYSTEM CHEAP BAS.... | |
| J Calvert | 1/2/12 |
| TXU has the worst customer service I have ever experienced!!! I have had issues with them since I signed up for service in July of 2011. No 1 person will give you the same answer and it seems that they make up things as they go. I have asked to have my concerns escalated on multiple occasions.... Do you think anyone has called me back.... nope!!! Big surprise there | |
| | 12/16/11 |
| I moved to a new address and asked TXU to send final statement to the new address. Instead they transferred service to there. I had signed up for GEXA energy and assumed that was my provider???? Which they were I paid a $350 deposit to get services with them. But TXU took over the metor ANC charged me two $500 deposits us two months bills and pug me on a payment arrangement for the previous bill and it was all together $2100.00of which I had to pay $237 a month plus pay an outrageous bill ranging from $470-$740 I lived in a 2700 sq ft house that never went over $400 and now reside in less than 1500 sq ft and these r the bills I'm receiving!!!! So monthly my bill is $237 plus current bill??? This is ridiculous so now I am licked I to TXU they put a switch hold on my account and cannot switch provider until amount is paid in full!!!! I cannot get caught up its just not possible. So they will turn my electric off on Monday unless I pay $1770.00 in full :( I have 5 children and Christmas is a week and two days away. They havng a heart at all knowing jobs are scarce rigt now out economy is in trouble??? The CEO OF TXU IS A BILLIONAIRE ???? While we just struggle to get by??? Does anyone have a heart anymore these days? I havnt a clue on how to keep electric at this time I'm out of options so they tell me. I have tried everything to get new provider and they keep on over charging me. Don't ever use TXU EVER!!! It Is the worst company | |
| michelle greer | 8/15/11 |
| My Mother, who has been a loyal customer for 4 years and never been late is sitting here crying her eyes out on the sofa. She has yet to receive a bill for this month so she took it upon herself to be the responsible one and call weekly trying to get her bill paid..the first two people she talked to told her she owed only $55 because she had been credited $88...she paid that. She still never received a bill so she called back to talk it over and they told her the bills were sent out late because your meter readers were behind and then also told her she has a past due bill and that she owes over $275. She's on a fixed income, she can not pay this huge amount all at once. The representatives she spoke with each time obviously didnt know what they are talking about. We got a different story from every person we spoke with. When we called back today to get something figured out, after someone had rudely hung up on her this morning, the man that answered told us that the account we were calling about had been inactive since 2008. Really??!! Seriously?? You have got to be kidding me, this is ridiculous. This is the most impossible customer service ever. After this whole mess of an experience, I was never happier to hear her tell them that she would pill the bill by next month but would be switching companies very soon. Honestly though, I think this ridiculous because of the fact my Mother never sets her thermostat below 80 and now its up even higher in this awful heat because shes been bullied by you people for the past month, shes scared of what other sort of games yall might play with her before shes actually able to pay this bill completely and switch companies. | |
| David. | 8/18/11 |
| We moved into our residential home in July of 2005. At some point (TXU tell us Feb 07 but d'ont have invoices to show us where we were billed as a residential customer before this) TXU switched our residential eletrical account to a business account with much higher rates, Taxes, delivery fees etc. They knew it happened due what they said was a computer error but I was never notified until I called in 2 weeks after seeing a bill for over $800 for my 1400 square ft residential home in East Dallas. After days of phone calls and holding, I was told by a representative of TXU that I needed to switch back to a residential plan so they could stop the business plan and have a residential rate to use for the adjustments. This was the only way I could get my refund I was told. Feeling like Id no choice in order to get my resoloution, I signed up for a 12 month plan at around (10 cents per KW/H) They had been billing close to 18cents a KW/H pus Taxes etc for at least 4 years and possibly longer .... still waiting on documentation which they say they don't have in invoice form as they are not required to keep it. They are now also refusing to honor what I was told regarding the adjustment from the TXU agent and Ive been told by The Manager in the office of the CEO that I needed to accept their calculations, AND sign a release form if I wanted resoloution. I'd had a family member die and I needed the money to go home for the funeral. They were aware of that and still at this moment, they are still holding on to thousands and thousands of dollars of my money which they wrongfully charged me for. I want to ensure that this does not happen to anyone else so highly recommend that you don't use this company for your electrical service. They are the WORST I've ever ever experienced. | |
| NAB | 9/11/11 |
| I am on yet another "ruin my credit for months" go-around with TXU who has NOW turned a several years old single TXU credit card fraud case over to a collection agency!!! Now the involved collection agency wants a case report from the Ft Worth Police Dept. to -PROVE?- I have done everything one CAN do to resolve the issue. I have been cleared every time, with my name being FINALLY removed from the three different credit reporting agencies, each time! I have averaged almost a inch of copied paperwork following all the procedures. Last time I was spared the full process when I inquired if someone at the TXU end could read, and knew how to check their own records. I do not understand how a ID thief can GET an account from a Company like TXU and run it up to -over- $1600.00 with only a name and SSN from a victim who has never lived in Tarrant County (Ft Worth), never had a TXU account or dealings, anywhere that I can recall. I have learned her roommate was allowed to turn on electricity at the same address when the unknown thief's electricity was turned off! Through the years, I also learned this thief's bill was "written off" by TXU! I am an almost 30 year State of Texas retiree (State Dept of Criminal Justice - Certified Law Enforcement Professional) Although power chair bound and housebound for over 10 years, people are inclined to talk to me, and I know how to read and do tedious legal paper work. How long does TXU plan to Harass and Harangue innocent victims? | |
| Bridy Cantrell | 9/8/11 |
| txu has the worst customer service I have ever dealt with they have turned my electric off not just once but twice in 20 years I called and put in a move order and they put in computer to disconnect service but forgot to put in new address so I was at work and my husband that is disabled call and said they cut our electricity off I called and got know where they said I needed a city inspector to come out and do an inspection don't understand because I have had electric for over a month and also received a bill at new address NOW THAT'S BAD CUSTOMER SERVICE I work retail and would have been fired on the first incident but apparently someone with a desk pushing a pen don't care | |
| Jessie | 7/31/11 |
| Phyllis - I have a few suggestions for you. First, contact Don Smith VP of Customer Care. I would write a letter to him at 1601 Bryan St. Dallas, TX 75201-3411 Phone: 214-812-4600 Make sure they know they are in violation of the Fair Dept Credit Act by attempting to collect on a debt that does not belong to you and which they have not verified as belonging to you. Same for reporting you to any credit agencies. Do NOT deal with some overseas call center low level person. Second, I would go to www.equifax.com and sign up for their service (either $14.95 per month or $19.95 per month with the credit scores). Then go onto Equifax and put a permanent fraud alert on your credit. This way no one else can ever use your SSN to open a line of credit or get service from TXU. You'll need to go online to unfreeze it anytime you need to get a credit card, etc. but at least you will know you can't have your identity stolen in the meantime. Lastly - best energy provider in North Texas is Cirro Energy. Low consistent rates and great service. I have them autodebit my checking account each month. Low bills and I never have to worry about them getting it right. | |
| Gary | 6/13/11 |
| After being with TXU for over a year and being out of work for several months. TXU billed me for a deposit of over $800.00. When I told them that I could not afford that deposit they threatened to shut off my service. I was put in a spot to find another provider. After doing so, TXU billed me for $200.00 cancelling the contract early. Then they put it on my credit when they are the ones that backed me into a corner and forced me to find a new provider. They are the worst company I have EVER delt withand they could care less about any of their customers. I will tell as many friends and family as i can to stay as far away from them as possible. | |
| Marv | 6/14/11 |
| The TEXAS utility commission sucks TXU`s power line They belive everything txu tells them and txu will lie. | |
| Tara | 6/17/11 |
| These r the worst people ever they took all my money out my account saying it was an error n then said it will take 7-210 business days to fix | |
| kws | 5/27/11 |
| Their call centers are VERY poor; I had trouble understanding anyone I spoke with. The wait time is unusually long and frustrating. If I could, I'd leave less than one star - that's how infuriating I found their "customer service", which is at best and oxymoron. | |
| phyllis | 5/9/11 |
| Tu Electric refused to give me any information on who opened this acct #900035269130, using my name and ss# and refused to show me who signed for the service, what address, dates of service, ph# used, SS# give. signature on acct, secret pass word, mothers maiden name, Dlic # used, Because they dont have that information! Because they screwed up and made a mistake. I had to prove where I lived, I had to send a copy of letter tu sent me that was address to another man, a Mr Scoggins at a p.o.box and still after all that they still refused to take it off my credit report and it is screwing up my credit. It's unfair! I would never recommend this company to anyone. | |
| Phyllis | 4/18/11 |
| TXU SENT ME A BILL TO MY ADDRESS, ADDRESSED TO A MR - AND A MR-, WHEN I CALLED ABOUT INFOR THEY SAID I COULDNT GET ANY INFOR BECASUSE THIS WAS NOT MY ACCT, WHICH I KNEW THAT! BUT ITS RUINNING MY CREDIT. AND I WONDRED HOW THEY GOT MY SS#. SO, I SENT PROOF OF MY ADDRESS DURING THE TIME THEY SAID; I OCCURED THESE BILLS AND NOTHING WAS DONE ABOUT IT! $217.00, THEN IT WAS LOWERED THIS BILL TO $160.OO BUT THATS NOT THE POINT. THIS IS NOT MY BILL! I WANT IT OFF OF MY CREDIT REPORT. IM TRIED OF BEING HARRASED BY TXU! THEN TXU HAD THE NERVE TO SEND IT TO COLLECTIONS, UNREAL! THIS IS WRONG! ALL THEY HAVE TO DO IS LOOK UP THE ACCT NUMBER AND PROVIDE THE SIGNATURE OF WHO OPENED THE ACCT WHO CLOSED IT, BIRTH DATE, PHONE #, COPY W PICTURE AND DLIC # USED, MOTHERS MAIDEN NAME, DATES OF SERVICE, PASS KEY WORD, ADDRESSES, DATES OF USAGE, AND TXU HAS REFUSED ALL OF THE ABOVE. PROBABLY CAUSE THEY CANT PRODUCE IT! DO YOU KNOW HOW HARD IT IS TO GET A CLEAN SLATE ON YOUR CREDIT REPORT AND TRY AND KEEP IT, JUST TO BE ABLE TO PURCHASE A CAR AND A HOUSE, FOR YOUR CHILDREN. SOMETHING NEEDS TO BE DONE, ESPECIALLY WHEN ITS NOT EVEN YOUR BILL! | |
| PK | 4/18/11 |
| FOR YOUR 411 RELIANT IS AT 6* 1/2 % TXU IS AT 10*1/2% | |
| Martin | 4/20/11 |
| Each time I call I have to give my drivers license, phone number, ss number so I called supervisor and set up a password so I would not need to tell all this personal info, and it worked for a couple days then I called back around 2 a.m. and David said no way was he telling me anything about my account without all the personal info he asked for. This is insane this was the reason I set a password so I did not have to tell the bozo's all that info, and no matter what I said he did not care and he would not give me any info on my accounts, I put in a work order for a cut off of my power which was on Tuesday April 19 11 but it did not happen. And no info was given to me because I would not give out my personal info again. Customer service is real bad, I been an account holder for 37 years you think I could be treated with a little respect and concern and not be grilled as if I am a crimminal. | |
| Brad | 3/1/11 |
| My wife and I just received a Feb bill for $207.49! That's the highest electricity usage in ONE YEAR BY FAR on our billing cycle. In fact, it blew away months Jul-Sept. I called to dispute this and of course the customer service rep had no answers to my questions or complaints regarding our meter. I asked to speak to a supervisor, only to be put on hold for 26 minutes and then disconnection. | |
| phillip miles | 2/21/11 |
| txu.....omg you should be ashamed of yourself.. how do you get away with treating your customers the way you do????? liar liar liar worst customer service ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! every one should switch to another co. and put txu out of business!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11 | |
| Deanna | 2/18/11 |
| I have emailed the exective office a question regarding call centers located outside of the US and why when we have a high unemployment rate they don't move them back to the states. I would receive the stupid email reply that they rec'd my email, then receive an email that did not address my question, at the end of the email it stated if I wasn't satisfied I could open another inquiry! I just replied to the stupid response pointing out that THEY did not respond to the email properly and to have a fringing executive give me a call. Ok, I rec'd a call from a supervisor in AN OVERSEAS CALL CENTER!!! I thanked her for her call but stated she is not the level I wanted calling me...please have an executive call me! That was 2 weeks ago ....NOTHING. Until now I have not had a problem but I think things have changed since the buyout in 2007..so it's time to get local again. This is why I HATE Corporate America...Support local. | |
| Laura | 2/10/11 |
| They switched my service from my husband to me without my knowledge after he had assaulted me and I was a crime victim and wanted to move and get service at another residence.. This is the worst company I have ever used! I suggest anyone with problems caused from this company file a complaint through the Publice Utilities Commission(PUC) Austin, Texas. phone 888 782 8477 or send complaint with documentation to verify your information to Po 13326 austin, tx 78711-3326 or Fax 512 936 70003 The representatives were rude on the phone and the supervising rep hung up on me when I told her I'd be filing a complaint. | |
| Julie V. | 2/4/11 |
| I am not a customer and will never be a customer. I knew better and I just read all the comments above. My friend went with txu and regretted it from the first day. My problem is I am on a no call Texas plan and I have a No Soliciting sign at my front door and the stupid idiots ignore it. I will NEVER buy anything being pitched at my front door. Heck it is scary in Houston to open your door during the day when you are home alone. I called customer service and after about 5 minutes got to talk to a person. I could not lodge a complaint there I was told I have to call corporate offices and he did not have that number. Finally talked to a person at corporate office and she said she removed my name from every list. Do you know the people that is knocking on your door does not work for txu. That is scary! Good riddance. | |
| D Crook | 1/14/11 |
| I was contacted by TXU promotions and given a 30 minute spill about a monitoring device. the whole time, being told at the end of the call, they were also going to lower my rate. Needless to say at the end of the call, they began there spill about lowering my rate. they said they would lower it from my current 12.8 to 10.8 for 24 months. While he was given his spill, I logged into my account and noticed that my current rate was 10.32, so in escence, they were fixing to jack my rate up.5%. I asked him on recording what my current rate was and he said 12.8. I aksed him two more times to verify 12.8 in which he did. Luckily I had a current bill available and when i pointed it out that my current rate was 10.3, he said he must have been looking at the wrong numbers. then when i tried to speak to his supervisor, I was disconnected and tried calling back five times to speak to a supervisor and each time was disconnected. So long TXU, you just lost a 9 year customer. | |
| Angelique Brown | 1/9/11 |
| Do not make payment arrangements with TXU after you have finished paying, they place a negative rport on your credit record stating that you still have an outstanding balance. TXU energy changed the boxes on the houses last year and all residents saw about a three hundred dollars increase in their bill. After agreeing and setting up payments, no payments were missed. Why does my credit report now state that there is a charge-off with TXU. The derogatory information was not added until the last payment was made. Now I am trying to get the report fixed and customer service sucks. If I was that poor of a customer why do I receive letters daily asking me to return to TXU? Croocks! | |
| Christine in Dallas | 12/16/10 |
| 6 months of talking to call centers in other countries to try to change the name on my bill. It's like dealing with AT&T - awful. Stay away from this company. I had to pretend I wanted to set up new service and yell BOOGEDY BOOGEDY into the phone to get a kid in Lubbock who could finally help me. What a waste of time. | |
| Frustrated | 12/9/10 |
| Worst electric bills ever with TXU. Moved from a house near McKinney this past summer and never paid more than $225 a month - winter or summer - and move to Teague, Texas and first bill was close to $400 for 13 days! First winter bill - $433 with the thermostat set on 66! In the fall, had everything turned OFF and the bill was still $198. Sickening. | |
| Jay in Plano | 12/13/10 |
| Waste of time company...inaccurate deceptive promotions, hours on the phone, dishonest sales reps, and they will screw you in the end. Go to powertochoose.org to find the best priced electric provider in your area, the service is provided by the government and it is free, no signups, just straight-forward information. TXU is the one of the biggest reasons that consumers pushed for deregulation and now we have a CHOICE! | |
| Tara West | 11/27/10 |
| They sent a bill to my old address. I hadn't lived there in three years. By the time I realized the bill never came, it was late and already going into disconnection within a week. No one could explain why the bill went to the wrong address. TXU will disconnect you if you are two weeks late; most companies will wait at least 30 days. I paid the bill immediately online at their Website, then called two days later to double check on it. It hadn't gone through and my bank said no payment was presented by TXU. TXU said they couldn't tell me why it didn't go through, and they also refused to verify the checking account information I had on file for security reasons. They told me this after I had paid the bill AGAIN on a Friday OVER THE TELEPHONE WITH THEM, in an attempt to keep it from being shut off that coming Tuesday. Within three hours of making the payment, I received an email from TXU stating the bill was still late and the service could be shut off. I called again, and got the run-around for an hour. Then I was finally told that the payment was not good enough; the money actually had to have been taken from my account and received by them. On TXU's end, they do not have a system to instantly debit your credit card or checking account. This, from a company that will cut your electricity off if you are two weeks late and have been a customer for seven years. They purposely do this because they want to cut your electricity off, leave you in the dark for three weeks, and then charge you to have the electricity turned back on. They don't care about doing this because they know if you try to go somewhere else, the new company will be told your service was shut off for non-payment and they'll make you pay a deposit. I now have to drive to their office on Monday and make a THIRD payment in CASH because basically everyone who works in customer service that I spoke to, lied, and I don't believe they have any intention of putting the prior two payments through if they can shut off my electricity and get more fees. Their other incentive is they get to increase your rates after a disconnect. That's why they do all of this. They even went so far as to show a zero balance being owed online, but if you click on the current bill button, it showed that it was late. By the way, the customer service person gave me an amount to pay that was the CURRENT bill, not the one they refuse to put through for payment in a timely fashion. TXU even covered their disconnection bases that way, because the difference was $5 and even for that amount -- the service still would have been shut off. Be very, very, very careful with this company and make sure you mark your calendar for when each bill is coming. I would NEVER use their website for payments. I'm going back to mailing the bills in -- then what? They'll say they never got that, too. Don't ever trust them or their customer service. They're all a bunch of liars and will try nail you for a lousy reconnection fee in any way they can. HORRIBLE HORRIBLE company and even worse customer service. You can bet your life that after I settle this with CASH on Monday, I'm switching to Reliant Energy. | |
| Leah Frazier | 11/23/10 |
| I live in Houston and TXU allowed someone to set-up an account under my name in Dallas. Immediately when I received the documents and noticed that there was a Dallas account linked to my name I notified them immediately. It took TXU three weeks to investigate and even now after over a month, they still have not told me the status of my account. The payment for the Dallas property is still listed as "due" when I go under my account on the website after I told TXU that I would not pay when they falsely setup an account in my name. I have been with TXU for over two years at the same Houston address. The fact that they are still "investigating" this situation is unbelievable to me and I WILL be changing service providers. If they report the account to collections, I will not only be pressing charges, I WILL SUE! | |
| Margaret White | 10/31/10 |
| I have been on the average billing plan for many months. However, my last bill was just a few dollars less than my current usage. This is not average billing. I switched to another energy provider and my final bill from TXU was $404.00. This is another sign that I have not been on the average billing plan. The reps blame this on the computer but computers do nothing other than what some programmer tells them to do. I am a senior citizen living on social security only. Of course, TXU cares nothing about this. | |
| Jay Bird | 10/24/10 |
| It will go the some way as Block Busters. My bill for two months this Summer was over $1,000.00 dollars! I said good bye to TXU. | |
| renee cartee | 10/15/10 |
| i have soooo many problems with txu it's uterly ridiculous! i thought that txu was the best company to go with as far as electricty was concerned...i was wrong.i have a fraud amount on my bill that i have been disputing since dec. '09 that still hasn't been resolved. i have sent in the proper paperwork and a police report and still i get the disconnect notices every month. i am so angry i cant see strait. even the different departments im transfred to i gt treate like crap. if this is not resolved then i will have no choice but to conact the media so there can be an investigation of the people. after all i have all the proof need to prove my case. fax transcripts, current bills always paid on time, call in info, ect,ect. this company makes way to much money for them to have so many problems. it's all about power, literally! | |
| keewanda Glen | 10/11/10 |
| txu has got to be the most unprofessional company i have ever dealt with, customer service -0- understanding -0- communication -0- does txu even have any locations here in the states- every person I spoke to was from overseas and when i asked to speak with supervisors i was hung up on, when i finally spoke with supervisors they also hung up- mind you i never used profanity or even raised my voice. their should be a law against this 4real- these people have control of our accounts and they know how important lights are so they do whutever they want without regard to peoples family. txu should really take a look at their company and make some changes- i was simply attempting to transfer my lights but when i decided not to move which was the same day i requested the transfer i called and cancelled the transfer- well the light were still tranferred and txu demanding that i pay another deposit in order to retore services | |
| KEVIN STREMPKE | 4/19/10 |
| Worst customer service since enron. Willing to get rid of txu shares even at loss. Due to bad service both home and customer service. | |
| patricia tompkins | 9/8/10 |
| I have always been a loyal customer of txu,at one time I had 16 apartment buildings, my business offices and 2 homes,but I will be changing. the customer service is awful, it is unbelievable that the company I have done business with for so many years now is one of the worst. | |
| Krystal Aldrich | 8/4/10 |
| Txu has the worst service. I'm on call #6 with txu. txu says they will call back and never do. My account is now in collections for $19.25 for service they were not to provide. They left me hanging on the day they were to hook up. I called to find that I didn't have a permit and no service. I called Reliant and they gave me a lot of info to get the job done. They hooked me up but I got two bills. One from Reliant and the other from txu. This is not right. They are making this very hard and don't seem to want to make it right on principal alone! Stay away from txu! they are liars! They only want money anyway they can get it! | |
| Rochell Sanders | 8/18/10 |
| TXU is the WORST company ever. and you would think after the posted complaints have nothing positive to say they'd try to improve as a company. maybe they think they are too good to provide better service. please txu dnt think you are the only electric company. because ive dropped you and got better service with my current provider ive never had to call in and go over my bill ive never been double billed or yet tripple billed in one month as i have with you. i see why jay stafford is upset because i went through the same thing. this company is a load of crap and thats my nice way of saying it. you people need to do better because my lawyer and i are all most done with the documents to SUE!!!!!!!!!!!!!!! | |
| Jay Stafford | 8/17/10 |
| TXU has the worst customer service I have ever experienced. I work for a call center & I know customer service b/c we are rated number one. I have to call TXU EVERY month and then NOW in the month of August I have TWO bills DUE IN ONE MONTH FOR OVER $200 AND I LIVE IN A ONE BEDROOM APT THAT I ONLY SEE FOR 3HRS A DAY B/C I WORK, SO MY THE ONLY THING ON IS THE A/C... The service is over priced for what it is. The customer service is horrible. The management is horrible. And there is much room for improvement!!! I could list the things wrong with the company!!!! | |
| Stephanie Monroe | 7/27/10 |
| YOU CAN NOT SPEAK TO ANYONE THAT WILL HELP YOU WITH A PROBLEM. TXU DID NOT CONNECT MY SERVICE TO THE CORRECT ADDRESS, BUT NO ONE COULD HELP CORRECT THE MISTAKE. I HAVE BEEN TRYING TO SPEAK TO SOMEONE FOR OVER 24 HOURS THAT CAN RESOLVE THE PROBLEM. I DO NOT RECOMMEND TXU. THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. | |
| Write A Review For TXU Corporate Headquarters Note: This is not to be used to contact TXU Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about TXU. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
General Motors Corporate Office
Victoria Secret Corporate Office
Weight Watchers Corporate Office
Allstate Corporate Office
Broward Health Corporate Office
Bloomingdales Corporate Office
Morgans Hotel Group Corporate Office
HBO Corporate Office
Continental Airlines Corporate Office
Spirit Airlines Corporate Office
Aetna Inc Corporate Office
Mills Fleet Farm Corporate Office
Mr. Rooter Corporate Office
TruGreen Corporate Office
NSTAR Corporate Office
QuikTrip Corporate Office
Arizona Corporation Commision Corporate Office
Amc Entertainment Inc Corporate Office
Vonage Corporate Office
Holland America Corporate Office
Louis Vuitton Corporate Office
Murad Corporate Office
Publix Super Markets, Inc Corporate Office
Maurices Corporate Office
Jack In The Box Corporate Office
more