12042 Blanco Road Suite 102 San Antonio, TX 78216
(210)340-8101
Reviews For Subway Corporate Office
father  | 3/6/12 |
| my daughter has been working for subway for 5 + years now and dont receive a raise but when a new worker walks in to work that person gets more than my daughter gets and like i say she has been working 5 years now and when she ask for the same wage as a new worker she never gets it and why because the manager has it in for her and the supervisor also goes along with this manager . and this office site is just a bunch of nothing but to vent steam and nothing never becomes of a complaint here or there on the work force . sad my daughter wanted to make subway her life job and gave up college just to serve subway . do as you like about subways miss managements but me ill never step foot in the door of this crazy place thats called subway . | |
Tresia Sweet  | 2/25/12 |
| Subway in Waxahachie, Texas = EVERY time I've gone through the drive thru, they cannot get my order right: wheat bread, turkey breast, no cheeze, all veggies but not the hot peppers (halopinos-can't spell it), Olive Oil & vinager & mustard. Not a difficult order, right? okay, I think I remember one time they got it right bc I was shocked and verbally said it to myself, "Well what do ya know, they actually got it right". Anyways, I've called the phone number and asked for Nik like it says to do with comments and she always tells me the same thing, "I am sorry, we'll work on it." This last time, today, I gave my order and pulled up to the window, the girl asks me, "You ordered a sandwich with all the veggies, right?" I said yes and repeated my request and she handed me the sandwich and I do what I always do, I forgot to open it in front of her and drove off...opened it and only two veggies and no olive oil or vinager! UGH!!! so frustrating, especially after she verified it with me then handed me the sandwich!!! I drove back thru the drive thru and said, "Now you verified I wanted all the veggies and knew this sandwich didn't have them, why didn't you go back and fix it before handing it to me!?" Then she went back and added the veggies and STILL forgot the oil and vinager! So that was the dryest sandwich and most frustrating Subway experience I've had yet! The Nik person that should be taking comments, when I tried to call right after leaving, I got hung up on about 4xs in a row...I guess that girl knew I was calling to complain because on the first call she said something and I said, "Hello, are you there?" I am guessing she recognized my voice since not 5 mins before I was in the drive thru....so they won't even answer the phone now. It goes to vmail of Nik at Subway. I WANT TO COMPLAIN! Who do I call!!? Oh, it's important to state that EVERY time I go through the drive thru I verify and re-verify to make sure they understand my order...but it still doesn't help. The only reason I keep trying is bc my 3 yr old falls asleep in the car and it's easier for me to drive thru. | |
| Concerned Customer | 2/25/12 |
| While trying to order a sandwich in Store #5524 on 2/24/12 in Spanaway, Wa, it was apparent that the young lady behind the counter was very ill and yet was trying to make the food as she asked to be excused because she was about to throw up, i asked her to get her supervisor or manager and she explained that it was only her. i told her she could be working like that because she would contaminate the food and she explained as best as she could that she had been trying to get the owner to answer her phone but that she screens her calls and if she wants to call she will call. i told her to get something to drink and she said she couldn't because the owner had stated she needed to do it on their breaks only and that's if even if they got one at all! i asked the young lady where was her manager from and she stated the owners are from India i believe we have laws regarding slavery and cruelty against employees been treated like this at all. Not a good owner nor does she follow the health code laws..... | |
| Stick up for the victims | 2/6/12 |
| One of the subways in Wisconsin is verbally and psychologically abusing and harassing their employees. I believe the term is bullying. It is one manager only. I for one will never eat there again. Unless something is done about it I will stand there and let every customer know the specifics of the situations. Then I will go to other subways and let them know what kind of behavior subway is endorsing. Eventually it will hurt them in the pocketbook. | |
| diane | 2/1/12 |
| the last few times i have been into the kirbyville,tx subway Sheryl the lady that checks you out has been very rude an mouthing her co-workers while there is customers in the store i believe that this is a really disturbing thing to the store an its customers. its bad for the bissness an the employees to be treated like that in fron tof customers. i think she should be fired!!!!!!!!!! if not then it will only hurt the bissness.. She didnt even was her hands before putting on the gloves to finish my order last time. That was really what set me to acting on gettin the store the help they need!! Sorry but im not eating where people dont wash there hands before touchin my food! | |
| DIMA | 12/27/11 |
| When 5 dollar promosion end for Canada ? dmitri_lichnev@yahoo.ca | |
| Halo | 12/7/11 |
| Went to subway at Washington Square Portland, ordered two 6" subs and a large drink. Handed the cashier my coupon from the Sunday paper which was buy one 6" sub and a large drink get a 6" sub for free. Cashier refused to accept coupon and took the 2nd sub away from me. Tried to talk to the Manager staff was very evasive. Called for three days to try and reach Janet the franchise owner at the Mall at 503-620-2252 finally reached her at 8AM and she was just as rude and tacky as what I found out is her daughter that is the Manager there. She said they don't give out free sandwiches that their rent is too high. I we weren't asking for a free sandwich we had a Subway coupon. She said we don't take them. I said to her then why don't you put up a sign saying that rather than take away a sandwich that has been already made. Anyways, I got nowhere and have called Corporate office in Connecticut to lodge a complaint against this franchise. How absurb to loose a customer over a 3.00 sandwich. Its just the principle now. | |
| Rishi patel | 11/17/11 |
| I just went to this subway and the store id was 44806. the phone number was 215-706-2025. this is the worst subway in the world. i ordered a pizza and they talked back to me saying i dont speak english and dont know how to order. | |
| Michael lee | 11/11/11 |
| To whom it may concern; Our company is planing an event which has never been done before in the country. Our plans consist of promoting 20,000 Super Bowl parties simultaneously Feb 5,2012. Our goal is to have 2 million sale 2 million tickets and serve 400,000 LF of subs and to donate 1 million dollars to Breast Cancer research. Do you folks offer a price break with this amount of volume. Please tell me what you can offer to help us obtain our goal. Thank you Michael Lee | |
| vivian | 11/3/11 |
| if you want to be talked down to...visit the store on the 8000 block of south orange avenue in orlando. the manager took classes on how to be rude and raise her voice to the customer...i gave up going there about 3 months ago and take the 2 mile drive to jimmy johns. today a coworker went there and came back telling up another horror story of how the manager talks down to her. i asked why she pays to be abused...her answer was that it is the only healthy place to eat that she can walk to...WHAT???...i refuse to give my hard earned money to someone like that woman. | |
| Robert Soldwish | 10/14/11 |
| The store is on Morse Road in Columbus Ohio. They have a sign that says open at 7am for breakfast, every time I go there AT 7:45 OR 10 till 8 (you know over 45 minutes after they are suppose to be open) the same guy of indian decent who I believe is the owner of this location is never ready to make food..the 3rd time he said it would take a few minutes. The fourth time I chewed him out and he kept apologizing and I drove away. Yesterday I went their for lunch and he recognized me and says "oh my friend" like thats suppose to be funny. He assured me that if I came for breakfast in the morning he would make sure he was ready to go..I went there again this morning pulled in the parking lot at 7:50 am (50 minutes after he was supppose to be open) and I see him turning the lights on inside the store..then no answer at the ordering speaker. I pulled up to the first window and he shewed me to the second window..then I wait for 1-2 minutes and just drove away because I didnt want to lose it...5 TIMES in a month!!! why not just stop serving breakfast of you cant get your lazy behind out of bed? | |
| Robert Soldwish | 10/14/11 |
| The store is on Morse Road in Columbus Ohio. They have a sign that says open at 7am for breakfast, every time I go there | |
| A very unhappy Subway Customer! | 10/9/11 |
| I am absolutely appalled at the rudeness and hostility exhibited on Sunday Oct 9th 2011 at store #35483 by two of your employees, and I am certain that you will be as shocked as I was when you learn what had transpired. I entered the subway sub shop around 1:30pm on Sunday October 9th 2011. I ordered a 6 inch tuna sub. The male server who waited on me became very rude when I asked why he put so little tuna on the sandwich. he said "only 2 scopes"...all I could see was bread...no tuna. so I asked him to add more..he grunted..so I asked for his supervisor, another female person appeared..spoke to him in her language..and she spread a little more tuna on the sub bread...then she went back into back of the shop.. I then told the male server what I wanted on the sub...he had an instant attitude..when I asked him to put salt & pepper on my sub..he just put dash, when I asked him to put more..he then proceeded to put a large amount of salt & pepper on my sub. the sub was horrible. I did not enjoy it one bit. the young man who waited on me was very rude and did not give me good customer service. I will never..ever...eat at that location ever again in life..and I will tell all my friends to boycott it as well!!!. I would suggest a good customer service course for the servers at this store location!!! They have managed to run this good customer away for good!!!...also when I asked for the store number and managers name..the woman server would not give me her name and told me the manager was not in and that the male server who waited on me did not speak English??? I cannot believe that your company would have knowledge of or condone this type of abrasive and unprofessional behavior on the part of your employees!!! Sincerely, One Unhappy Subway Customer | |
Patti  | 9/26/11 |
| Why does Subway advertise healthy sandwiches, when they use enriched flour as first ingredient in their wheat buns instead of whole wheat or whole grain and why are they using high fructose corn syrup in the ingredients? | |
| Linda | 8/8/11 |
| Your store on Port St Joe FL has a horrible racist manager who either drinks before or on the job. I hv witnessed this on numerous occasions. I will not go back but will visit the Mexico Beach store. | |
| Lynne Rea | 8/29/11 |
| This is not the Corporate Office for "Subway" the Corporate office is in Milford CT. 325 Bic Drive 06460 800-888-4848 | |
| Mary Lou Watts | 8/26/11 |
| I'am trying to talk to somebody about Subway going to redo there store, what i read was not a thing they need to put money on, you need to look at this real well. we the people have been talking about this, we love Subway for the food and the get in and out,takeing it home,not to sit, some do at lunch when need to go back it work,but to eat our subway at hame is better, yes it fresh. but it stell thawed cold cuts prepackaged. thawed out when it get there. and you make money on them, and doing something new will cost and you will have to pass the cost on to us, and then we will not beable to come to subway.STOP>>>>> WHY MESS UP A GOOD THING, you realy do need to thank about this, it ok they way it is, rember only see people sitting there eating is at lunch,when they got to go back to work not being able to go home, thank you just thank real hard. Mary watts 4113 Palma Sola Blvd Bradenton FL 34209, drmlwatts@aol.com | |
| Nick | 7/5/11 |
| I am a full time employee of the National Guard in Minnesota and tried to order a catered meal for our troops this coming weekend. When the order was being finalized I was informed they won't allow tax exemption for the military. Even when I informed them that the military won't finalize pay through the bank with tax on the receipt they still wouldn't accept our business. Is this common or is the managerial staff just lazy and unsupportive of the military. | |
| brittany | 7/7/11 |
| I went to store #36359 bedford va i go almost everyday til a blonde young girl with accent started she is very very rude I have complained several times on survey but nothing is being done I will tell everyone do not go to that store people are very rude and dirty it's sad u complain but nothing is being done about it. | |
| Roberto Ramos | 7/11/11 |
| Well this is just to wake you up. Pay attention whenever you order your meal, because the cashier who receives (touch) your money, gets your tray or to go, touchs the napkin that you clean your mouth with. This is a big time lack of quality control and supervision. Be careful you all. | |
| Carla Tucker | 7/19/11 |
| I visited a Subway on Metro Center Blvd, Nashville, Tennessee and was treated poorly. The female employee threatened to "beat my ass" because I didn't give her the correct names of the sandwiches that I ordered. She locked the door and threatened to harm me. I continued speaking with another employee regarding his manager's name and was given the employee's personal cell phone number and name, instead of the manager. I was allowed to leave the restaurant after the customer in front of me attempted to get out of the locked door. I will never ever eat another subway. | |
| Bladepolisher | 6/30/11 |
| Subway's new plan for attacking the public includes the OLD click here to get a 100 dollar gift certicate scheme. In this scheme, all you have to do is SAY I LOVE SuBWAY on your Facebook page and THEN, AND ONLY THEN do you get directed to the virtual wastelands of internet marketing where thay waste 10-15 minutes of your life as they encourage you to navigate the the virtual swamplands that are infested with idiotic gorilla warfare ad campaigns that include everything from enemas to dig-ups(who the Fu@k knows what they are?) you come out of the ordeal feeling like your tour boat has left you in shark infested waters. Here's whats going to happen now, if Subway doesn't hand over the coupon for wasting 10 minutes of my life, then everyone of my contacts will recieve a "DON"T EAT AT SUBWAY" and "I HATE SUBWAY" message everytime they open my facebook account. The morale of the story is: Even though I was stupid enough to go through with this idiotic trick, I do have recourse and Sub way will pay one way or another, Remember Subway, Facebook works both ways!! | |
| Pat Baker | 6/10/11 |
| I eat a Subway once or twice a week while working. Today I stop by your Blue Ridge location and order a steak sub. I ask for the steak to place into a container so when I got home I could heat it up. The manager told me they can only sell the steak sub if they heat it up. I have been taken steak subs home and heating the up for years. But today your BR manger would not let me. You just lost along time customer. | |
| Terry Schwartz | 5/16/11 |
| What can't you just use real whole grain, not this Franken-bread Subway 9-Grain Wheat Roll Okay, so you're probably not in the habit of ordering a la carte hero rolls at Subway, but there's a good chance you've eaten at least a few sandwiches built on this bread. The good news is that Subway actually delivers on the nine-grain promise. The bad news: Eight of those nine grains appear in miniscule amounts. If you look at a Subway ingredient statement, you'll find every grain except wheat listed at the bottom of the list, just beneath the qualifier "contains 2 percent or less." In fact, the primary ingredient in this bread is enriched wheat flour, which is refined wheat stripped of its better qualities then supplemented with nutrients. Plus, high-fructose corn syrup plays a more prominent role than any single whole grain. So outside the nine grains, how many ingredients does Subway use to keep this bread together? Sixteen, among which aren't exactly items you'd find in the average baker's pantry: DATEM, sodium stearoyl lactylate, calcium sulfate, and azodiacarbonamide. But here's one that's a little unnverving: ammonium sulfate. This compound is rich with nitrogen, which is why it's most commonly used as fertilizer. You might have used it to nourish your plants at home. And Subway does the same thing: The ammonium sulfate nourishes the yeast and helps bread turn brown. What, did you think that dark hue was the result of whole grains? Hardly. It's a combination of the ammonium sulfate and the caramel coloring Subway adds in to darken its bread and deceive its customers. Seems like Jared might frown on that sort of subterfuge. | |
| OMAR I WONT GIVE THEM NOT EVEN ONE STAR | 5/17/11 |
| I M FROM COLUMBUS, OHIO AND I END UP GOING TO MINNEAPOLIS, MN. TO VISIT MY SISTER IN THE HOSPITAL. AFTER SPENDING 10 HOURSE WITH HER IN THE HOSPITAL WITH NO FOOD, WHEN I LEFT THE HOSPITAL GOING TO THE COURTYART HOTHEL AT BLOOMINGTON , I STOPED BY SUBWAY STORE, AT 7866 PORTLAND AVE SOUTH ( CORNER OF PORTLAND AVE AND AMERICAN BLVD EAST ). 2 LATINOS WERE WORKING THAT TIME, THAT WAS MONDAY 5/16/2011 AT 7 pm LATINO LADY ASKED ME WHAT CAN SHE DO FOR ME , FIRST I ASKED HER IF SHE CAN CHANGE HER GLOVES , SHE SAID NO , AND I ASKED HER AGAIN , AND SHE SAID WHY ? AND I TOLD HER THAT SHE MY BE TOUCHING PORK BEFORE I GOT TO THE STORE AND I DONT EAT PORK , SHE REFUSE TO SERVE ME AND SHE TOLD HER PARTNER TO SERVE ME, SHE TOLD HIM " CAN U SERVE THIS ASS HOLL " IN SPANISH AND SHE THINK I DONT UNDERSTAND SPANISH LANGUAGE. HER PARTNER ASK ME WHAT I WANT WITH ATTITUDE AND I TOLD HIM PLEASE CHANGE UR GLOVES IF U WANT TO SERVE ME, AND HE WAS NOT HAPPY , I GOT MAD AND I LEFT AND I WENT TO ANOTHER SUBWAY DOWN IN THE STREET AND I GOT MY SUNDWICH | |
| kayla | 5/11/11 |
| the subway in Kaufman texas is very dirty and they do not keep the food at the right temp i know this because i worked there for a week before the very rude manager took me off the scedural for no reason when asked y she just said im going to let you go there was no reason to why or nothing and no write up nothing was givin. the employees do not wear there hats nor do they use hair nets there is a girl that goes by Nay Nay and she has very long hair and hair falls all over the food... and they all are always on there phones and hanging out the back door smoking when most the kids up there are not even smoking age... they over charge when the total comes to 5.50 they are told to tell the coustmor that the order was 6.00 and thye dont answer the phone when you call... there sink leaks all over the place my name is kayla... my phone number is 469 279 4356 | |
| Tom Fields | 5/4/11 |
| Why in the world did the San Antonio Region stop carrying Provolone Cheese? I love Provolone on all my sandwiches, but don't enjoy the sandwiches nearly as much with any of the other cheeses you offer. I guess it's back to Whataburger for me. Let me know if you start carrying Provolone again. | |
| sandy | 4/21/11 |
| I live in Tehachapi,Ca the subway in our town is awful. Every time my family and I decide to eat there we forget about how we were treated the time before. We can depend on their bad attitudes. I thought maybe it was just one or two people but now I'm sure that it must be part of their training to act mad about having to make the sandwiches. I try to eat healthy when I can so my son and I ordered two sandwiches and we wanted spinach instead of iceburg and the lady told my son we only have what you see here. I could go on and on but our subway is really a mess. | |
| J. Ratcliffe | 4/13/11 |
| I have been tricked and ripped off with Subway food review email. They advertise that you can recieve a week of Subway sandwiches by giving your personal info and cell number and completeing survey. Their trick is when they send you a four digit code on your cell. That is when your charged 9.99 on your cell phone. Riping off the customer is a sneaky trick, which I will never go to subway again, they are not trustworthy. Watch out for all Subway promotions, it a trick, nothing is free! | |
| malissa | 3/31/11 |
| my namne is malissa, i want a to express my feeling about this subway that i used to go very often.. the sibway located on 3346 W. foster, chicago ill... i have always treated very nicely... the employee name samira, she is very polite,friendly and a perfect sandwich maker.. whenever i go to this subway, samira will greet me with her smile... she communicate with all the custome while she makes sandwich and she is very fast... but now i really don't go there cuz she is not there anymore... and all the other employees are seems new... they are very slow... they make my sandwich the way i want.. when i ask one of the employee to give me extra tometoes, she just gace me six tometoes which is not extra in footlong sandwich.. even this new employees are not friendly... so now i will not go to this subway.. so i go to the randome subway but this location is not the good one to go.. | |
| Sharon | 4/1/11 |
| I received an email about a free $100.00 card for Subway. When I tried filling out the questionaire (name, address, etc.), it would not let me complete it because it wanted a cell number. Wake up, not everyone has, or wants, a cell phone!!!!!! | |
| | 3/25/11 |
| March 23 2011 there were plattersof club sandwiches delivered to a sports and wellness center fot the last doubles league night, as everyone begin to eat... my sub had a push pin inside of it. Luckily it was not pierced by the push as it became lodged in a cavity inside of my mouth which is just as disgusting. I am traumatized by what happened as every other club member that was there. I would like an explaination and an apology. I am very upset. | |
| Sundie Purcell | 3/7/11 |
| I went to a Subway in a small town Woodville, and a order a requested in fixing as I wanted was refused. A hot foot long. a 6-in. was to be eaten at visit, the oter 6-in steakNcheese I ask not to heat because it was for a lunch later that day. You can only reheat how many times and the flavor is dry. This one Subway would not comply. Yet with the same order at 4 different Subways will do as the customer requests. So way is this? Any answers to my question. I should be responsible for this order as well as to how I would like to enjoy the orginal taste. Take in mind I am aware of food contaminaton as well as bacteria, I would of proporly kept at temperture til making for lunch. | |
| starr | 2/28/11 |
| Question: How is it that a person like Michelle Cynthia Gonzales Valdez,(by the way she goes by serveral different names),with a large prison record as she has with 12 cases of illegal trash history behind her can get a job as manager at your store; Subway at 950 E Pierce St. in Luling Tx.830-875-5660? | |
| Lillian Lang | 2/24/11 |
| I just visited a Subway shop on at 9209 Cullen Blvd. in Houston Texas and was overcharged not by the employee but by the register programed by Subway. You offer a $5.oo meal deal. The register rang up each item seperately with tax included. Example: 6" Ham and Cheese sandwich rang up for $3.11 Chips $1.00 Drink $1.39 ________________ total $5.50 When the register totales it adds tax again. So you're not really getting a five dollar meal. I intend to contact the Attorney General of the state of Texas because I think that this may be illegal. | |
| Alberto | 2/16/11 |
| A friend and I Just visted your Wurzbach and Gardendale location in San Antonio,TX and could've done without the attitude. As soon as I walked in the door I was told "that's not a door" by a male employee. Meaning they had two doors for entrances. However the door I entered was unlocked and open with a female employee outside smoking a cigarette with the door cracked.We greeted her and held the door open for her to enter and she walked in with attitude. He then asked what sandwich I wanted I started with the bread and he continued with attitude. By this time the female employee was behind the counter ready to serve us. She then served us responding "yes sir" while adding my veggies and such, but the male employee continued to work with his attitude towards my friend while he ordered his sandwich. When my friend asked for mayo on his bread, the male employee responded, "man I haven't even made the sandwich yet." The female employee reached over and spread the mayo on the bread. Then the male employee continues with a smug look on his face as though we were cutting in on his down time. Now, I've worked retail before and in food service, "THE CUSTOMER'S ALWAYS RIGHT!" Especially when a customer greets the employees with respect and they're not given ANY in return. We work very close by this Subway and eat there at least 2 to 3 times a week because of the service. Now, after this incident...we have no problem going over to I-10 and Huebner's Quiznos. Til then, you can correct these employees at this location and teach them CUSTOMER SERVICE. Store # 1087 8727 Wurzbach Rd San Antonio, TX 78240, USA 210-696-8339 | |
| Joanna Ewing | 1/15/11 |
| Went into the subway on 8th and Maiden Lane in Joplin missouri on 1/15/11 Employee was awesome (I think she said her name was Taira). She was very attentive and greeted me like an old friend. And it didn't stop at the register. I ate in the restaurant and she engaged in small talk with me while cleaning the lobby and register area. I never saw the smile leave her face. I really think this employee needs a raise, or perhaps a manager position. | |
| Dan Engelstad | 1/1/11 |
| My wife and I went into your Subway store on Washington st in Gurnee Illinois on Thursday Dec.30 2010 .We wetre the only coustomers in the store,on employee was sitting at a table reading,the one behind the counter was on the phone speaking spanish.We waited for aprox.5 to 7 minutes before leaving.I am a frequent coustomer at Subway, but not any longer. | |
| NATASHA | 12/31/10 |
| ME AND MY FRIEND WENT TO WALMART IN STATESVILLE NORTH CAROLINA WE HAD TO STOP IN THE BATHROOM TO TAKE CARE OF SOME BUSINESS AND WE SAW THIS EMPLOYEE FROM SUBWAY SHE CAME AND DID HER BUSINESS AND SHE WALK OUT THE RESTROOM WITHOUT WASHING HER HANDS AND WE WENT TO SUBWAY AND SHE WAS THERE SHE DIDNT EVEN WASH HER HANDS AND DIDNT USE NO GLOVES AND JUST GRAB THE SANDWICH WITH HER NAKED HANDS.AND ALSO THERE IS A MANAGER BY THE NAME OF JUSTIN HE WENT INTO THE HAM CONTAINER AND PUT HIS HANDS WITHOUT NO GLOVES AND THE PIECE HE WAS ABOUT TO PUT IN HIS MOUTH FELT INTO THE FRESH HAM AND HE SERVED IT TO ANOTHER CUSTOMER SO ANYBODY THAT LIVES IN NORTH CAROLINA IN STATESVILLE DONT GO TO THE SUBWAY INSIDE WALMART IS FUILTY AND NASTY AND EMPLOEYEES AND MANAGERS DONT FOLLOW THE RULES | |
| cesar maldonado | 12/22/10 |
| I recently visited subway store 45471 for my favorite sandwich teriyaki, I arrived n placed my order but while i was been helped it seemed as though the employee was having fun with the knives, since we started making the sandwich the knives were the prize to him i guess. towards the end of my sandwich he grabs one of the knives throws it in the air n it hits the window right in front of me and my child. do this people train the employees. please take action on this. employees need to be professional. | |
| Jeff | 12/12/10 |
| There was an open light in the window at 12:55 and the women turned me down from making a sub saying she was closed. Subway if you want business this needs to change . if the lights are on door unlocked and open signe on in the window then you are open. i am a chef so im in the business . i will not tolerate this. Goderich subway is falling . I have gone there many times for the 5 dollar footlong meatball sub and it is not available, why? my email is scummings@cable tv.on.ca thanks, Jeff | |
| Jack Fleming | 11/23/10 |
| I just finished watching Undercover Boss. Due to what I seen this evening I will NEVER EVER go to a Subway again! Here are the reasons why. That first young 19 year old girl, if it were me, I would fired her right there on the spot on national TV. After make some down right mean comments to a man that treated her respect and the company ended up rewarding and praising her more than the others who really made difference to your company. It is no wonder to me your company is slipping. Thank God that little control freak does not deliver to the community. I would never want anyone working for me with the anger issues she has and it because of what you have rewarded to that girl with attitude is why people think they are entitled to something. Something else, that little "switch and bait" thing you have going with your subs is down right deceiving. $3.00 subs and then you order only find out it is only "certain" ones that are in no way posted. You find when you get ready pay. By Subway I need to get to a Quizno's Jack Fleming 385 Geranium Lane Henderson, NC 27537 | |
| Heather Salminen | 11/14/10 |
| I always eat at subway and let me tell u I love subs. Whenever I get a sub I always ask for extra pickles and never had a problem till I started going to this subway on Portland ave in bloomington mn, i asked for extra pickles so she puts three more pickles and I told her can you just put like 20 on there I just love pickles and she said no we already put extra pickles on there 3 times and in the past the same lady(lucy) I told her I will pay extra and she says there's no button on here to charge me extra. Well anyways she told me just go to a different subway and I think I just will never go back to a subway. Chipolte is just as healthy as subway and everytime I eat at Chipolte I ask for extra everything and never have a problem and charged for extra so therefore I will just stick with chipole. I eat out a couple times a week. | |
| April Ugarte | 11/15/10 |
| My name is April Ugarte, and i want to express my experience at my FAVORITE subway store in San Antonio Tx (#35145). I've been their customer for almost three years and so far my experience has been DELIGHTFUL. I eat there almost three times a week and EVERYTIME I go the people that work in there have only the VERY BEST POSITIVE attitude in the world. The manager, Jesse Garcia ALWAYS greets me with an ultra-warm smile. He is very competent, dedicated,efficient and VERY energetic. I would like to recommend Mr. Garcia for an award or a special recognition for his OUTSTANDING customer service and attention to detail. Their working area is always clean and organized, it shows that they do know how to be real team workers even in rush hour. I work in a goverment facility needless to say under a lot of pressure and coming to this Subway store helps me carry on the stress at work. Their staff ALWAYS make me feel like I am their best customer. They show they care and appreciate my busineess. Please recognize Mr. Jesse Garcia in your next staff meeting. He deserves a very special recognition for his proven enthusiastic , consistent leadership at work. Thank you SO MUCH :) The store address is 11726 I-35 North 78233. | |
| Lena Elliot | 10/26/10 |
| I would like to recommend Joyce for an award for her outstanding customer service and attention to detail. This store is located on 7764 Normandy Blvd. Jacksonville, FL. 32221. Joyce is very friendly and makes the sandwich exactly the way I like. I would not go to any other store but to Joyce's store. Please recognize Joyce at the next Staff Meeting. Thank You Lena Elliot | |
| CAROL HENSON | 10/10/10 |
| This has nothing to do with your stores I have never had any sort of problem with when I have gone to them. This is about your advertisement come one deliouselessness not even close to being a word its bad enough people cant use words the correct way but now someone some where will think this is a word and sound dumber than your commercial. I wasnt a great english student and wouldnt even try and say I was but this is just awful. | |
Michael Zeber  | 9/30/10 |
| Hi my name is Michael Zeber, I visited a location in Santa Rosa,CA store number 33039, the experience was satisfactory and was very slow, food was great as always. I was disappointed with the Clerks attitude and was very embarrassed when she had declined my Credit Card, she advised me to go to the bank and get money and return to the store. Banks were closed and there were sufficient funds in my two accounts. Customer service in my opinion needs to be addressed. Wanted to bring this to your attention to better your franchises Thank you very much, Michael Christopher Zeber (707)-975-3983 (707)-541-6823 | |
| David Koomjan | 5/7/10 |
| I drive-up and down the State of California routinely and have the same re-occuring problem at most of your outlets, therefore, I will no longer patronize any Subways again, as I am tired of walking out of your stores empty-handed and wasting my travel time. While you offer choices as to breads, toppings, a wide variety of sandwich combinations and so on; I refuse to be overcharged, especially on sandwiches that are prepared at the time of order. Specifically, when I request Salami instead of Ham (which I do not like), I am told that is a "Double meat" charge. I refuse to pay for double meat when you keep the Ham and give me only four slices of Salami. I have found other Vendors who are pleased to have my business and are willing to accomodate my requests at a fair price. Please be advised that we all advertise for Vendors when we relate our experiences to others; that's human nature. Unfortunately, your advertisement will not be good. | |
| Carla Beaver | 5/18/10 |
| Me and my cousin went to Subway Place May 17 Monday that evening. Located in Houston, Texas on green road. My cousin bought me a meal. When I was getting a drink I didn't notice the round hole and my sandwich drop in the hole. I ask on the guys that was working there to come here please. I explain to him what happen and he told me what do you want me to do. Then he told me to get it out of the trash can.I just ask him to give me another sandwich because it was a accident. He told me no. So I ask him to take this meal off of my cousin credit card and he refuse. I ask him to let me speak to the manger and he said that he want be in the office until the morning. I ask one of the guys what was his name. I belive he told me Joseph. I went told my cousin what happen and she came in to see what was going on. The guy try to lie to my cousin that I can at him wrong but I told him he was lieing. So my cousin ask do you have a complaint number he told her no. She told him buy law he should have a number to call. We ask him what was the manger name but he wouldn't give it to us. He told me to stop bothering him. He was not customes oriental. He was very rude to me. I believe something aught to be done about this. Because if that would have happen at another resturant they would hav given me another sandwich but they told us if he give me another sandwich he would have to pay for it. So he said he was not going to pay for nothing he didn't buy. My name is Carla Beaver my number is 281-587-1841 I live in Houston, Texas | |
| Maribeth Davis | 5/28/10 |
| I am hungry and angry. We went to the Subway in Mannford, OK, ordered a sandwhich, went to pay for it with a credit card and the kid messed up or something and it wouldn 't take the credit card. I am SO hungry and SO mad! The kid admitted he had accidently turned off or shut down the computer part that took credit cards. We had no cash with us! I think it sucks big time to be hungry, to smell and see my sandwhich being made and then to have to come home and eat popcorn. I am a very very disatisfied customer. I am sure you don't care, but I am starving. It is after 8 in the evening and I haven't eaten since my oatmeal for breakfast. It has been a terrible day for food. Around noon we went to a KFC and bought rotten sandwhiches which we could not eat. Now we are still not eating. As I am sure I have made clear, I am very angry and my stomach hurts with hunger. For the past several hours, I have been looking forward to a sandwhich. My phone number is 918 290-1616. My name is Maribeth Davis. My home address is: P.O. Box 4 Davenport, Ok 74026. | |
| Mary Bolden | 9/7/10 |
| My daughter and I visited Subway 33207 at Brooks City Base. I paid for my sandwich with a twenty dollar bill and the cashier failed to ask me the customary "is there anything else", or count out my change. I actually had no verbal communication with her at all. She slammed my change on the counter and walked off. I don't understand the attitude or lack of customer care. I don't know if this young lady was having a bad day or if it was the color of my skin. I hate to pull the race card here (one never knows), but whatever the case may be no customer should ever be treated in this manner. I did not have time to ask for a manager that day but have called since and am still waiting for a call back. I'm not sure if the know when a customer has a bad experience they will tell at least 10 people who will also tell others. | |
| Annn Adams | 6/12/10 |
| My name is Ann Adams and on Saturday,6-12-2010 i had abad experience @ store 39781. I was mis informed about tha new breakfast.I was told by of one the employee tha breakfast was same the manger came out and was very rude!I will never go again! The store #is 39781 ,the number is 713 635-2253 and her name is Maria.I paid $6.50 to Maria.There was seasonin, just in all it was horrible!! I also asked for something complimentary soda, or something but tha rude manager said no! The store adress is 9546 Homestead.My adress is 16112 N.FRWY,Houton, Texas 77090 Apt. #321. | |
| Justin Miller | 8/27/10 |
| I went to work for subway today on bitters and 281 and was treated like a slave. I couldn't believe that two indian managers can be racist and treat people with so much disrespect and still be in management for subway. His name is don. He wanted me to put 5 olives and a pinch of lettuce on footlong sub and told me he doesnt care what the customer wants its what he wants. Customers wanted more and he would tell me to refuse them. That is crazy and I hope that you guys never go to that store. I've worked alot of places in my career and for someone to treat me that way for minimum wage or any wage is insane. I hope he gets treated the same way . | |
| Mary Ann Holman | 8/8/10 |
| Your company charged me 1.97 for a cup of water! But the worst thing is that there is no air conditioner in the restaurant. This is the second summer in a row that they have no air conditioner. I don't know if it is broken or if the manager is too stingy to pay the electric bill. We live in Big Spring, TX and it is very hot in the summer. Yesterday, it was 104 degrees. How would you like to try and enjoy a meal without air conditioner in that heat. We want it repaired or the man called on the carpet for his poor management! It is outrageous for someone to take advantage of others as he is doing. He is making his profit at our expense. No more Subway for us unless the ac is repaired!!!!!!! | |
| Christina Keith | 8/14/10 |
| I went to Subway today and was told the 5 dollar footlong was only after 4pm. I have never been told that before and there was no signs! What is the deal? | |
| Mary Webb | 7/26/10 |
| After being a customer here in Texas, as well as several other states, I will NOT be one any longer. I visited your location in Tomball (11407 Spring Cypress, #150) on July 25, 2010. I showed the young lady the coupon and told her I was interested in that deal. She assured me that what I wanted was eligible. While I was trying to order, the young girl constantly talked with the people at a table behind me in Spanish. She looked at me so I thought she was talking to me. I would try to respond to her (since I was trying to place an order). She never responded to me and then had the girl at the table tell me I couldn't use the coupon. Not using the coupon was NOT the issue. The young man employee began to laugh at me when I said no one was listening to me or responding to me. They both seemed to have a difficult time understanding my very simple order and were extremely rude to me whenever I tried to ask a question. It took me 5 times of telling them banana peppers before they understood me. I asked to speak to the manager and was told the were only there in the morning. The girl sitting at the table behind me used her cell phone to give me a name and phone number. Why would she have the number unless she was the manager on duty? If so, she was no help! All of this occurred during what is billed as "Customer Appreciation Month"!!!!!!!!!!!! I returned to the store on Monday morning, July 26 to speak with the manager because I felt anyone in a managerial position would appreciate knowing what had happened. I spoke with the manager and she listened,but NEVER apologized. Needless to say, this entire experience left me with a horrible impression and I have already told several others. The manager told me she didn't know an address or phone number of the corporate office, but that I could find it on the internet. Keep in mind- not everyone wants to use this means of communication. If you truly cared and appreciated your customers you'd make their means of communicating with you much easier and have English-speaking employees! | |
| Sandra Adams | 7/13/10 |
| I personally have visited too many subway's to count, but I can tell you this, my visit at the Subway by the Northeast Methodist Hospital was the best I have ever had. I expect the food to be good, and it was exellent< but what made my trip so memorable was the friendly service we recieved from the staff. There were 4 women working, the manager Andrea,a girl named Marcie and another one too far away to read her name tag and a higher up person(I believe, not in a uniform but shirt said Subway)whose name may have been Shirley or Sherrie. From the moment they cheerfully greeted me to the minute I left I was treated like I was their favorite customer who had been going there for years. I was included in a lively discussion as the quickly made my sandwich to my specifications. I was going to take it to go a buy just the sandwich but chose to purchase the combo, sit down and enjoy these ladies company. I truely wish I could have that Subway close to my home as i would be a daily customer. These ladies did not know how much I needed to escape the reality of the situation at the hospital.This type of friendliness does not just happen once by accident, I believe this is how they are with their everyday customers. They deserve a very special recognition. Thank you so much for your time. This is by far the BEST SUBWAY IN TOWN! Sandra Adams sadams12312@gmail.com | |
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