1385 Hancock Street Quincy, MA 02169
(800)767-7772
Reviews For Stop And Shop Corporate Office
Shirley  | 5/23/12 |
| I walk in today May 23rd 2012 to cash in my WIC check and I came across a cashier name Maria in the LIC in Queens New York. Maria was very nasty and very unprofessional. Maria gave Stop and Shop which is a classy supermarket into a negative one. Maria's attitude was very nasty When Maria told me I took the wrong cheese I told her the employee who works for dairy told me to pick the one I had she replied " he doesn't know nothing" that's not nice bad mouthing her own co worker like that. When she say my juice she said not that one either I was very discouraged and told her forget it I have to leave this nasty cashier pulls the WIC check up in the mid air and said I can't give it back. With her expression that she loved to humiliate me. So many people need jobs Maria doesn't deserve to be there. The manager on duty I didn't get her name she was Afro American she didn't even say anything to Maria and she didn't even apologize. That is so unprofessional!!!!!! | |
brendan  | 5/8/12 |
| I do my food shopping fairfield conn on king's highway. And the employees their, are the best. | |
Barbara Borent  | 5/10/12 |
| It seems every time I get used to where certain item are(they change the store) but my complaint is no circulars.The used to be in the Hartford Courant,that for some reason ended a while ago. Now we get them with other flyers ,thats if your not at the end of the line,because we might not get one. Now for some reason we get the flyers without Super Stop and Shops add.Today I didn't get anything.But I did get Adams in the paper.Tslking to my friend and she said Looks like we go to Adams supermarket this week again because you get the Hartford Courant and you got Adams flyer. Super Stop and Shop wants business,this sure isn't the way to do it!! | |
| T Jensen | 4/28/12 |
| I am writing in regard to the Stop and Shop in oyster Bay. one of the managers named {John} is a jerk. Hes rude to the employees and holds grudges against them for no reason or petty reasoning. I used to shop in that store because they had friendly cashiers. One whom is no longer there named Melissa. She was terminated over some nonsense acountable of JOHN. She was the greatest and very helpful when I needed to know what Isle a product was in and with my disabled child when someone tried to cut in front of her while waiting for me to return with something I forgot. She told the woman it was not her turn and said this young lady is next. All I know is I want her back. I hope to god someone takes action and reviews JOHN. I have seen some complaints already about him on the record.Do complaints really matter and do you even read these comments. | |
| frustrated customer | 4/30/12 |
| I don't usually complain, but need to vent my frustration over the course of the last 6mos or so. The store #0435 in Belchertown, Ma has been declining. On April 22 I was shopping & went to the deli for some items. John who I dread getting anytime was behind the counter, I gave him the first order & he turned to me & said "WHAT" I told him again & he just turned to get it! No I'm sorry can you repeat that nothing! After getting my first order he went to walk away never asked me if he can get me something else! I was getting so pissed.... I had to just yell to him what I wanted next. I ordered 4 items & had to do this with each one! At the end he never said thank you or have a good day nothing!! This happens every time with him! Unless I rally need something I will usually avoid the deli if he is there!! I can't stand it when they have people who work in customer service that have to people skills!! If his attitude is the same the next time I get him it will be the last time I shop there! I will return to Big Y in Hadley!! You implemented so many rules but seem to forget the follow up with these employees!! Time for some good customer service skills to be implemented!!!! | |
| Cynthia Kester | 4/14/12 |
| We like to do our grocery shopping early Friday mornings to avoid the mothers with screaming children, etc.. I stopped in at Store #2802 Clifton, NJ a few times during the week, most recently, Thursday, April 12, to get a copy of the most curent flyer. The young man at the courtesy desk said they were coming in "tonight". Well, that doesn't help me if I'm coming in early Friday morning, which is what I told him. He couldn't have cared less. . . .and needed a haircut to keep the hair out of his face, just walked away. So we went to Stop and Shop Friday April 13 at 8:30 AM. We usually get an Entenmann's coffee cake and picked one up. It was $6.49. The flier arrived on Friday with the mail and we noticed there was a BOGO sale on Entenmann's. I went back to the store today, Saturday, April 14, to do some shopping for an elderly shut in. There was a big Entenmann's display at the pharmacy door, another near the produce aisle and another at it's usual place on the end of the aisle. There was NO display at the pharmacy door nor produce area on Friday morning when we shopped and there was no way for us to know it was a BOGO (buy one, get one free). The cashier, David, did not mention it when we checked out either. Also, there was NO bulk boneless, skinless chicken breasts packages out on Friday morning but on Saturday, there were plenty. YOUR FLIERS ARRIVE TOO LATE TO BE OF ANY BENEFIT TO SHOPPERS ON FRIDAY MORNING. YOUR SET UPS ARE NOT UP IN TIME TO BENEFIT SHOPPERS ON FRIDAY MORNING. YOUR EMPLOYEES ARE NOT INTERESTED WITH SHOPPERS CONCERNS. Guess we go back to Acme. | |
| Lorraine Condon | 4/14/12 |
| The Stop&Shop in Pembroke,Ma just did a rearranging of the store, making the isles wider, stating it,s for the customers, but really, what they have done, is reduce inventory by about 40 percent and made the isles wider to take up the slack. I can not even get my favorite flavor of Coffeemate creamer, Amaretto, anymore. Guess it is time to drop shopping here, they do not care about what customers want! | |
Mrs Fitzpatrick  | 4/11/12 |
| Overall I love the stop & shop in east setuaket, they have a cashier named Barbara who knows all of the customers..always greets you with a smile,she is quick,pleasant & a great asset to the store!!! There is a young man in the frozen food section, I do not know his name, but he's has a beard, and consistently has gone out of his way to find me a product in the back that may not have been packed out yet,there is another wonderful gentleman in the meat section, I think he is the manager, Italian or Spanish ...also goes out of his way for me & my family, the manager always listens whether I have a complaint or a compliment, how ever, the deli department is a frustrating area.i have two small children & time is a of great importance to me,I preorder my cold cuts with the machine when I arrive, print my ticket & shop, however when I receive my cold cuts,the cut is usually wrong, or the machine wasn't cleaned before my order & there is other meats on my cold cuts, I have spent a lot of time returning & waiting for new. There has also been several issues with the women's bathroom, on occasion I have used it, & from time to time someone's smoked a cigarette in there & the smell is unbearable! my newest issue is the Lay's Kettle Cooked potato chips. I consistently buy the salt & pepper chips,the only flavor eaten in my house. They haven't been available for about a month, I continue to ask for them, & I get told that they with speak to the vender but nothing happens.i have also put in a request for Barrilla wagon wheel pasta that this store carried but stopped, no response, I hope this letter does not fall upon deaf ears, & the good will be heard as well as the bad. I shop in this store every single week, I always spend no less than $200 a week,with the recent announcement at the last civic meeting in the community of a Shop Rite opening in our community .. It would be a shame to leave your store & all your wonderful employees dues to consistent inconveniences. I already have to go to other stores for some of these things,and I am an active member of the community & school district. Bad news spreads quicker than good. I know there's are other shoppers in the community that have a lot of similar frustrations, especially with the deli dept. thank you for your time. | |
| long time customer | 3/31/12 |
| TO PRESIDENT AND CEO OF STOP & SHOP: I AM A CUSTOMER FOR 5 YEARS AT YOUR STOP & SHOP STORE IN UNION, N.J. YOUR CASHIERS, AND MANAGERS ARE NOT CUSTOMER SERVICE ORIENTED IN THE LEAST. I HAVE BEEN HARRASSED MANY TIMES FROM YOUR MANAGERS AND CASHIERS IN YOUR UNION, NEW JERSEY STORE. YOUR CASHIERS ARE NASTY, RUDE AND DO NOT WANT TO EVEN BAG THE GROCERIES. ALSO, YOUR ONE MANAGER BONNIE, LAST YEAR, 2011 PUSHED ME IN MY STOMACH AND STARTED TO GIVE ME ORDERS IN THE LADIES ROOM...I DO NOT TAKE ORDERS FROM ANYONE, EXCEPT JESUS. IN ADDITION, PUSHING ME IN THE STOMACH IS AN ASSAULT AND BATTERY ISSUE. SHE IS LUCKY I DID NOT FILE A COMPLAINT AND SUE HER FOR A&B, HARRASSMENT, DISCRIMINATION AND ENDANGERING MY LIFE AND WELL-BEING. I AM A LEGAL SECRETARY FOR MANY YEARS, I KNOW MANY VIP PEOPLE, INCLUDING THE FBI, ONE OF THEM, IS MY COUSIN. IF I HAVE ANY MORE OF THIS GOING ON, NOW AND IN THE FUTURE FROM ANY OF YOUR CASHIERS OR MANAGERS, I WILL TAKE OUT LAWSUIT ON YOUR STORE AND YOUR EMPLOYEES. I DO NOT INTEND TO PUT UP WITH ANY OF THIS ANY LONGER. ALSO, YOU WILL BE IN THE NEWSPAPERS IF THIS KEEPS UP...PLEASE SEE TO IT THAT THIS IS RESOLVED ASAP AND PLEASE GET RID OF THIS BONNIE IN ADDITION. SHE ALSO HARRASSES YOUR EMPLOYEES IN THAT STORE, I HAVE OBSERVED AND OVERHEARD HER ALSO. NO ONE HAS TO TAKE THIS TYPE OF TREATMENT, IN THE NAME OF JESUS. THANK YOU KINDLY FOR ALL COURTESEIS EXTENDED. LONG TIME CUSTOMER, EVEN BEFORE STOP & SHOP, EDWARDS AND FOODTOWN, | |
| Rose Livingston | 2/11/12 |
| I am complaining about this manager we have at the store. he cut my hours to 20 hours every week. and i am sick of it. you better have him somewhere else.or i'LL go somewhere else to work. I been at this company for 25 years. and he cuts my hours to 20 hours. I CAN LIVE ON 20 HOURS. | |
| Bob W | 2/1/12 |
| How does that woman in your TV ads feed her 8 kids out of that one small Crock Pot? Come on pay attention to details | |
| brittney | 1/30/12 |
| I would like to tell you about the horrible Stop and Shop in Holbrook,Sunrise Highway N.Y..They have a woman on the front end named Trish Gancio who is a horror to work with,and she mistreats all the employees and even the managers higher than her position!.Not one complaint with HR does any good either!.The way she speaks to people I have never met such a nasty person in my life!.Stop and Shop Corporate needs to see the real deal going on with her and why she has a hold on so many men in suits,really..I wonder!!. | |
| Karen | 12/29/11 |
| The Stop & Shop in Chicopee, MA is hiring illegal immigrants to clean their store during the night. | |
| Debra | 12/6/11 |
| The Villa Ave Sop and Shop in Bridgeport is the worst Stop and Shop customer service. I went in and for the second time was refused to be given 10 ones when I cashed a check for over the amount of my groceries. And not because they didn't have it. This clerk said it was Stop and Shop policy to not give out ones in which I responded Great I'll go to Shoprite tomorrow and get them. She then said may God come into your heart. I reported this to the Manager who said there was no store policy and he would speak to her. I'm so happy that ShopRite opened recently. | |
| nj customer | 11/29/11 |
| I am so disappointed in stop and shop on veronica ave in franklin township nj. No matter when I go,the deli department has the WORST customer service I have ever experienced. ,ever a friendly hello or friendly anything for that matter., never the exact amount I ordered. And to top it off today I spent 4.19 on bread that was not fresh. HORRiBLE!!! | |
| CAROL | 11/19/11 |
| THE NEW STOP AND SHOP IN BRICK IS SUCH A NICE STORE BUT THE NEW PEOPLE YOU HAVE RUNNING THE STORE ARE HORRIBLE THE OLD BRICK STORE HAD THE NICEST MANAGEMENT THE NEW GIRL(LINDA) DOING THE PREPARED FOOD IS SUCH A HORRIBLE AND COMPLAINING PERSON I WAS IN THE STORE THE OTHER DAY AND HEARD HER COMMPLAINING ABOUT THE DELI MANAGER(JOHN) TO ANOTHER EMPLOYEE SHE IS RUDE AND HAS NO RESPECT AT ALL FOR THE DELI MANAGER WHO IS THE BEST PERSON AND THE NCIEST HE IS ALWAYS FRIENDLY AND HAPPY UNLIKE HER SHE . MOST OF THE OLD GIRLS YOU HAVE WORKING IN THE NEW DELI ARE SOO NICE AND FRIENDLY. I AM GETTING VERY UNHAPPY WITH THE SEERVICE IN THE DELI BUT WILL KEEP COMING BECAUSE I REALLY LIKE THE DELI MANAGER HE MAKES THE DAY HAPPY AND IS VERY UPBEAT PERSON | |
| ally | 11/12/11 |
| for the love of god why cant the braintree store ever have any product . and lets not talk about the managers because you can never find one. how come walmart who pays there employee nothing ,have product on the self and everyday low prices. If i hear one more time its because of our big sale iam gonna throw up.but if i go to the weymonth or north quincy store things are stocked. that because they have better managers . | |
| Jim | 10/29/11 |
| I have a couple of complaints about your Stratford store, One day I went in to make a purchase, while walking to the checkout line, I was rudley told this one is closed, you have to wait here. I did, very patient. The person in front of me was having a hard time getting her items scanned, The line filled with more people, at that point there were anout 5 maybe 6 behind me. The girl that rudley told me to go to that line, opened up another one, and took the 5 people that were behind me first. I was angry at the way this was handled. I must have waited 20 minutes, then other people behind me went before me. I walked out and left my groceries on the register. Just yesterday, I took my 16 year old son to get a flu shot, again we waited 20 minutes, only to be told he was too young. Why wasn't there any signs saying there were no children under 18 ? The staff they hire there are rude, inconsiderate. I will never step one foot in another Stop & Shop again. They are crooks, liars, There SHOULD be a sign in the pharmacy letting customers know that, so they don't have to wait 20 told be told NO ! | |
| Beth Webb | 10/21/11 |
| Dear Stop and Shop, Thank you for not carrying the new Ben and Jerry's "Shweddy Balls" ice cream flavor. Don't we get enough crudity without getting it at the supermarket? Thank you for your wise decision and you have this customers support. | |
| Teresa Meadows | 10/10/11 |
| I went to your store on Avenue Y in Brooklyn, New York, and I as well as the man in front of me were on the wrong line. We both had more than 15 items, but the sign was poorly lit, it looked as though it was off. Well the white person was allowed to go, no problem when it was my turn, the African Americam Manager (Davidson) statrted yelling at me and berating me, mind you I had a small child with me, it was quite embarassing, to make it worst he let another person go in front of me while still trying to berate me and yelling at me. This person needs to be fired, he needs to be fired, because all customers should be treated with respect, and the signs should be brightly lit, but his behavior towards me was very unacceptable. | |
| Milan Naik | 8/15/11 |
| Stop and shop in MAnsfield MA - Bakery is awful !! Found a fly baked in a bread first time and withing 5/6 weeks time, found a piece of hard plastic in a birthday cake. All store does is apologize ........Aweful !! | |
| Isabel Etkind | 7/11/11 |
| Today I went shopping at the Stop and Shop located on Main Avenue (Route 7) in Norwalk,CT. There were so many shopping carts in the parking lot and then the genius who was collecting them added an entire row of carts so I was trapped inside my car for ten minutes. I called inside the store to let them know about the situation but no one ever came out. When I got inside Frank at the service desk told me he sent Maria. Maria claimed she could not find me even though I told Frank exactly where I was. I finally just started pushing carts away out my window and hoped they did not hit anything. When I told them about the situation in the store they did not even apologize. The cart guy who created the problem even took a break while I could not get out of my car. Next time I will go to Shop Rite. STOP and SHOP does not care about their customers. There were no consequences for this at all. They acted like this was no big deal. | |
| Pat Hoenninger | 7/26/11 |
| I am writing to compliment one of the Stop and Shop employees in my town of New fairfield, Ct 06812. There is a young man named Chris Cashier # 00114, and he is one of the most professional, couteous and helpful employees I have had the pleasure of doing business with. I shop at this store daily and he is always helpful and customer orientated that i have dealt with. Please let your management know and I have already called the store today. In this day and age of discouteous service it is a pleasure to have an employee of caliber there . thank you ms pat hoenninger | |
| Mrs Price | 7/2/11 |
| My grandaughter has worked for Stop & Shop in Port Chester for a few months now. Today, after she went grocery shopping, the store manager, Paul Vallarra and the "store security" approached her asking to see her receipt and insisted she attempted to steal a reusable bag which she had put her groceries in. My granddaughter is not only a long time customer but also a good employee. I do not think it was professional for Vallarra to approach her on the sales floor as if she were a criminal all because of a $ 1.99 bag after she spent well over $60 in groceries. He could have brought her to the side and told her security believes her cashier may have forgotten to charge her for the bag. It is clear employees are not respected in this store and are being watched meanwhile there are CUSTOMERS who get away with stealing everyday. Another incident with Villarra is when I myself witnessed him call one of the baggers retarded. He is a disgrace and should NOT be a manager. | |
| ELLEN | 6/24/11 |
| Why is is that the cost of your gasoline so high, when local gas stations are chaging as low as $3.59 a gallon, and the cost at you South Bay gasoline station is charging $4.09 a gallon and that is after the $.05 off when using your stop and shop card. I have a good mind in contacting the Attorney General's office and tell them that Stop and Shop is price gauging. If it is not a benefit to shop at Stop and Shop, I will be shoping at Shaws, or Roach Brothers, Shaws costs are much lower than Stop and Shop and the only reason why I kept shoping at Stop and Shop was to get a lower price for gas. Someone needs to look into the price gauging at your gas stations, otherwise people will not shop at Stop and Shop and start shoping somewhere else for their groceries. Other independent gas stations can buy gasoline at a much lower price than brand name gas stations, and it seems that Stop and Shop is price gouging, and should immediately stop. | |
| Carole Bradford | 6/10/11 |
| I went shopping this afternoon to the Oyster Bay, NY Stop and Shop. As I turned down Aisle #3, pushing my basket, a RAT (yes, the rodent kind) ran across the aisle in front of me. I was horrified and upset. I backed out of the aisle and went looking as quickly as I could for an employee to report this to. I saw no one in the first few aisles I passed, so I quickly headed for Customer Service. There I spotted the manager, standing nearby. I reported what I saw and he smiled and chuckled. He did not move, ask any further questions or in any way act like he intended to do anything about it. I thereby left the store, telling a few women who were on their way in what had just transpired. They left as well. I decided to contact Stop and Shop Headquarters with this information, but found no good way to reach anyone there via e-mail. This "make a comment" page is the only place I found to tell my story. I hope someone reads it. | |
| Former Stop & Shop Customer | 6/13/11 |
| They have a 800 customer relations phone number. Don't expect any customer relations. They don't get back to you and couldn't care less about your concerns. Basically what happened was, S&S got too big and forgot about their roots, their customers. Shop anywhere but S&S... Shop Rite, BigY, Whole Foods,Price Chopper, Walmart or anywhere else. Stop and Shop needs to go back to the drawing board and have ongoing customer service training. | |
| concerned customer | 5/30/11 |
| I'm not much to complain about supermarkets but one of you establishments had me highly upset.... I've been a customer for stop and shop for a few years now and I see the treatement of the employees in store 581 is horrible.. Supervisors mistreating their employees lack of respect. A supervisor by the name of Daniella Spatola was belittling a few of her employees. No positive in that at all, someone needs to show her people skills. As for Dan Lloyd the store manager he has no acknowledgment of what a store manager is about unprofessional behavior and is not detailed orientated not by far.. so my question to you is how is our generation suppose to be far beyond our expectations when you hired anyone to manager your store.. In Staten island we have 2 of your stop and shop and the one on hylan Blvd disgusts me.. not cause of the cleanliness its you supervisor and store manager. They are supposed to make your company look good and they just make it look bad... Your management needs to learn respect and people skills if not find better management... | |
| | 5/31/11 |
| The Stop & Shop in Quincy, on Newport Ave. has very poor service and the Manager's Steve for example is very rude and unprofessional. They tolerate and anything goes. I'm disappointed!!!! | |
| Mrs. Flo Harris | 6/1/11 |
| I have just returned from the Stop & Shop in Dennis, MA and am so disgruntled that I feel I must complain. I asked the woman doing the bagging to PLEASE not put all the heavy items in one bag. I explained that I had to carry my groceries up a flight of stairs to my apartment. She immediately placed 6 cans of cat food and 2 jars of spaghetti sauce in one bag. In the next bag she placed 3 rolls of paper towels and in the following bag ONE roll of paper towels. I told her before she started that I DID NOT NEED a plastic bag for the dry cat food. Well, guess what? that's right, she put it in another bag, Needless to say, when I arrived at my car I had to rearrange all of the items. Please tell me what she was thinking. Do you not have ANY training for these adults? She was not one of the mentally handicapped that are so often at this store and whom I have great patience for. She was an adult cashier. I plan to find out who the manager is of this particular store. It's unfortunate that it's the only super market in town and is only 2 miles from my home but I don't really feel that I am a captive audience.....it will be worth the gas dollars to shop in the next town, | |
| cindy | 5/6/11 |
| I AM COMPLAINING ABOUT THE NEW MANAGEMENT AT SAUGUS. THEY ARE RUDE TO THEIR EMPLOYEES. I WITNESSED ONE MANAGER YELLING IN THE FACE OF AN ELDERLY EMPLOYEE BEHIND THE DELI RIGHT IN FRONT OF THE CUSTOMERS. THE HEAD MANAGER IS ALWAYS YELLING AT THE YOUNGER CASHIERS AND BAGGERS WITH NO REGARD TO THEIR FEELINGS. I HAVE SEEN THEM SLAM THEIR HANDS DOWN ON THE BELTS AND SAY TO THE TEEN CASHIERS HEY YOU DO THIS OR WHAT TIME ARE YOU ON UNTIL. THE NEXT TIME I AM WITNESS TO THIS I AM GOING TO SAY SOMETHING. NO ONE DESERVES TO BE TREATED LIKE THAT. BRING BACK MR. TADDEO HE WAS NICE AND PLEASANT TO ALL. TAKE NOTICE KEVIN (MANAGER) THERE IS ALWAYS MARKET BASKET IN READING!!!!!!!!! THEY ARE CHEAPER AS WELL | |
| Robert Nastasi | 5/5/11 |
| On April-28-2011 I went the stop and shop store#675 in Waterbury ct. When I came out of the store I experinced a shopping cart into my car in your parking lot. I then notified the store manager name Sandro and he took pictures and said that I will be contacted in a few days. I waited for the call but no one called. I then went back to store 675 and spoke with Claudia the store manager. She was not very nice to me at all. She told me that I have to wait for the Mac insurance to call me. I said that they never called. I asked her for there number and she refused to give it to me. I also asked her for the corpoate office and she again refused. Here I am with a dent in my car, I am the victom and no one helps me. I finally found the corp office telephone number and I spoke with Ben and he gave me the number for Mac insurance. I got to speak with a Ms Simpson and she said that I would have to prove that my case. I could not believe this. I then called back Stop@shop an dspoke with Tawanna and she gave me a P.O. box adress so I can write my letter to Mr. Carl Schlicker upon my request. I asked her if there was a actual address so I can send my letter regietered mail. She said NO! I then went back oon line and found the Address No thanks to Towanna. I then spoke to a James and He was very informative. He confirmed the address that I found and he also said that I will be contacted by the district manager Joe Defrancisco. I really can't believe I am getting A run around. I am the victom and now have a dent that cost 1,076 dollars to repair which I dont have. This is so unfair. I hope this matter can be resolved. THANK YOU! | |
| Lance | 3/4/11 |
| I am a long time customer of Stop and Shop.I just bought a $100.00 gift card for my mother.I gave it to her for her 86th birthday.When she went to use it she was told it was never activatated by the cashier.Now I am out the money.due to an incompetant cashier. | |
| Lindsey Kennedy | 3/4/11 |
| I Am A Very Upset when I Heard That The Stop&Shop In Glastonbury Ct.Took Water Bottles Away From Their Employees on the Resgisters!!that is so Heartless,These Employees stand all day on their Feet on that Cold Cement Floors and Get Very Dry Mouths and They Start Choking and Having That Water Bottle Handy Out Of The Customers Way and Sight So What Is The Big Deal and Problem why they cannot have A Water Bottle Under Their Counter??????I Know some of the Girls On The Registers Have To take Medication that leaves their mouth very dry and Hard for them to Swallow and they need that Water Bottle,,Please I am A Customer Who spends Hundreds of Dollars a week in your Store a Lot Of Money,If You Can Not Clear This Matter Up and Have a Heart and Some Feelings and Sympathy for these Girls On The Registers and For God Sake Give Them Back The Water Bottles,,Or They Will Get a Doctors Note and Then you can not do anything about it,,If That Was you and You Take Meds and Need That Water Bottle for their Health Problems,,If I Don't Get any results from your Store and you don't give the girls back their water then I Will Be Shopping Elsewhere,,A Customer with a Heart For the Girls On The Registers,,,,,, | |
| Cara Thingelstad | 3/5/11 |
| To Whom it May Concern, I was in the Super Stop & Shop in Sheepshead Bay, Brooklyn, NY on 3/5 at 3:00 pm. The first thing that grabs your attention is that there are no shopping carts so you are forced to stalk people as they are coming out of the store for a cart. FYI it took me and my husband 10 minutes to locate a cart from an exiting customer. The second thing is the store is dirty, items have been spilled or dropped on the floor and left there. The toilet is a disgrace, the toilet and sink were filthy, paper on the floor, no soap, the list goes on. When you go to customer service, the people behind the desk could care less about you and your complaints. I will no longer shop at this store and I've been a loyal customer for 15 years. Hopefully someone in the corporate office will take note of my complaint and check this store out for yourselves. Sincerely, Cara Thingelstad 718-258-7525 | |
| Beth | 2/3/11 |
| Both yesterday in Hyannis, MA and today in South Yarmouth, MA - Station Ave, neither store had any beef inventory from Nature's Promise. Only 2 pieces of London Broil and nothing else. In Hyannis, the cutter called in sick, in South Yarmouth there was no product to cut. I realize there was a storm, but the bins were full of the beef that is not organic, so it seems Stop and Shop's only commitment is to poison me with beef fed with hormones, corn and soy. I work for the local newspaper, storm or not - we printed the paper and got it delivered. It's 2011, improve your methods. For now, I'll shop for my meat elsewhere, and buy my canned goods from you - which, btw, all the shelves were stocked full - no shortages of crap filled with soybean oil. | |
| stop and shop south shore, boston, ma | 1/12/11 |
| Very unpleasant experience at the self-check out station. No one came to help me for at least 10 minutes. This is not the first time. Well, if Stop and shop was paying a little more then a minimum wage perhaps their associate will do a better job! They change logo, branding and etc, but this wont make their customer happy. Will never come back to shop at this store! | |
| Stop and Shop in South Bay Shopping Plaza Boston MA | 1/1/11 |
| OMG the girl in check out line had he friend there chatting with her while she rang me up The friend(not a worker) starting touching my groceries...picking them up and started tossing them....I said excuse me, I am trying to bag my grocies..she move do the side...the flipped her hair over her head...putting her head on the counter where my groceries where....yes her hair was on top of my food.....I went to the front asked for the manager...i told the manager what happened...she did not care and kept looking at checks in her hand....I said that I would call the corporate office because she was not interested in helping me....as I walked away..she yelled "Happy New Year" to me....Great Customer Service...NOT Is it a health issue that the girls hair was on my food? | |
| susan smith | 1/11/11 |
| stop and shop providence never has tape in the coupon dispenser. i've repeatedly used self check out and coupons dont't come out but curiously the reciept always does. go figure | |
| Debra A Grillo | 12/10/10 |
| At this point in time with the smell of septic, started just in the frozen food now its all the way over to the peoples bank. I left a cart of groceries because the smell was so bad. I will not return until the problem is solved, I'll go to Wal Mart, and I'm also going to let the State of CT be aware of the stench that inside, and if this is septic gases, this is a big problem for Stop and Shop. Please just fix it, its been weeks. Then the stars will go back to 5 but until then 1 | |
| Linda Juliano | 12/14/10 |
| Regarding Stop & Shop Patriot's Square South Dennis, MA. Really, one cashier ope at 9:00 a.m. just before Christmas!!! My 90 year old mom was assisted at the electronic cash register, however there wasn't anyone to bag her groceries and the cashier who helped her was already harried. I bagged her groceries. Was my 90 year old mother expected to bag her own groceries?? I had four small items so went to the next electronic register where I could not buy the gift card at that register. I would have had to go to the one "live" cashier who already had 10 or so people in line. I had to bother the other cashier to give her the gift card which I am not going back to purchase. Furthermore, it's a good thing I'm honest because it was so busy there someone else might have walked out with the gift card. This note is not a complaint about the great men and women who work in that store. They're always polite and helpful. | |
| Nelson Alicea | 11/18/10 |
Hello my name is Nelson Alicea and I am pleased to say that the customer service that a cashier by the name of Delia provides is outstanding. She is very friendly,courteous, and professional. She always has a smile on her face and is always going the extra mile to help anyone out.. There is never a dull moment when I enter Store 639 and see her there. She definatley makes my shopping experience a pleasure. I witnessed an elderly woman who was standing in front of me in line and she did not have the full amount to pay for her groceries, she then asked the cashier, Delia to start eliminating a few of her items. The customer was short 9.00 dollars and Delia pulled her money out of her pocket and told the woman, "Dont worry I'll put in the rest of the money to complete". The woman was so happy she gave her a hug and said Thank you. It was very kind for her to put in her own money without any hesitation she definatley needs to be to be recognized by the manager for such a job well done. | |
| Donna Amaral | 11/14/10 |
| Hello, I just want to say that I had the nicest thing happen to me and my boy- friend today at Stop&Shop #071 (info on my receipt)at Rodman St in Fall River,Ma The store manager is Gary Pinto.We did not have enough to spend $25.00 We spent $22.35 not enough to get the turkey at the saving at $7.00 it was going to be $14.00. so I said take the turkey out. The manager came over to bag the items and ask how our day was, and I said not to good no....turkey. He said that I could have it at the savings and said he was sorry for the problem..... oh my..... I just think that was so nice and its been awhile that someone has been so kind.. Please let him know that kindness is a great think to have and he is the BEST!!!!!!I will surly continue to shop there and I will tell EVERYONE of my great experience there THANK-YOU MR.GARY PINTO. Stop& Shop have truly picked a great person.I wish him much Health and Happiness and success with Stop&Shop. If you need to call me. Donna Amaral 518 Valentine St. Fall River, Ma 02720 774-319-3104 | |
| Carlstadt res | 11/10/10 |
| Store 0831 625 Paterson Avenue, Carlstadt, New Jersey. Consumers be aware there pricing of products on shelves do not match the check out prices; as well as, the bathrooms are disgusting. The management needs to address these issues and not lolla gag | |
| Dana LaFerriere | 9/28/10 |
| This is regarding the Stop & Shop on Oak Street in Glastonbury CT. I have spoken to a manager, however never the store manager because he is never there which may explain why I have had so many problems, regarding the lack of customer service and friendliness of the staff. This was in regards to the daytime deli shift and some of the individuals handling the self check out. Today I was in this very store and when there was an issue with the register and it started to blink for "help is on the way" the young man (NATE) who was training a young lady came over to see what was wrong and upon arriving he looked at the trainee and said "this is the kinda shit they do that I was telling you about". When I confronted him, he firmly denied that he was talking about me. (never denying that he said this very statement) I attempted to get in touch with Mike Doonan, whom I was told was the district/general manager and was given quite the run around. When I finally called another location for the information I was told that he was at corporate and there was no where to leave a message but I could try again tomorrow. It seems to me that you are not all that interested in hearing what your customers have to say and that getting in touch with a Manager or District/General Manager is not something that you want your customers to do. Therefore, I will be visiting the newly opened Shop Rite here in town and will gladly give them my business. | |
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