Southwest Airlines Corporate Office & Headquarters

I have submitted a plan to Southwest via e-mail and a response x2 said the plan was being sent to the senior board and they would respond to me. They haven't. Shall I assume the plan did not fit Southwest's overall growth plan and that I am free to discuss this with another airline. Please advise.

DON'T FLY SOUTHWEST AIRLINES! I just flew from LAX to New Orleans (MSY) and they lost my luggage, told me that I had to pay THEM to have MY baggage delivered (even though it was THEIR mistake).. this happened at 2 PM... or to stay there until 5:30 to get my bags so i did... 5:30 comes along and no one knows where it went, so i asked and they're like OH WE DON'T ACTUALLY SCAN OR KEEP UP WITH BAGS WE JUST THROW THEM IN THE PLANE. .....REALLY?!? It's now almost MIDNIGHT and I just called to find out where my clothes were and this "customer service representative" started laughing at me for losing my bags... WTF?

On Dec 10 I changed my flight LAS to MSY due to family emergency. I arrived at airport on Dec 11 for 1255flight & was told at checkin ticket counter "it was on time". I arrived to gate B20 and as it approached 1243 I became concerned & approached the gate agent this was the soonest flight. She stated it is your flight is delayed for 1hr, I asked "why didn't you announce this, there was no response from Lori". I stated it was pertinent for me to get home and I needed a flight as soon as possible. She stated "this was the soonest flight". I asked would there be a problem in my getting from Houston to New Orleans she said "NO". I came back to the desk after overhearing her tell a lady she would be stuck in Houston overnight & could not travel to New Orleans as she would miss the next layover flight. I went back to the desk & she then told me the only way I was getting to MSY was to reume my evening flight at 635pm as originally scheduled. Had I known this I could have gotten on the United 1pm flight LAS to MSY and saved money. I am upset and want a refund of my money the difference between $130 & $449 for flights. I believe it would only be fair to reimbures my meals and offer a complimentary flight for my severe inconvenience. My disappointment with my arriving flight & now this departing flight is unfortunate. What is going on with Southwest? 985-778-9116 Dr Burkenstock