Southwest Airlines Corporate Office | Headquarters Contact Phone Number & Address

Ken Rawley	5/15/12
Worst airline web site I've yet used. NOTHING works: reservations; contact email. Either it is a glitch or...get Herb back, please! K PS Went to a different airline; no choice!

Carol Whiting

3/21/12

This is not about the Southwest Airline trips...this is about the Southwest Airlines credit card. I have used the credit card for over 10 years. My son's college trips, vacations, etc. I had a balance of $10,000.00 and finally paid it off! I was so happy, and paid the yearly credit card fee to keep the account open. Then Chase Bank came into the picture. AFter 10 years of good credit, they said I owed $50.00 by 4/9/12. Since I hadn't used the card since I paid it off, they closed the account without warning!

I will not apply for another Southwest card and hope that anyone reading this doesn't. They love you when owe alot, but when you pay the account off, they literally cut you off.

Sorry Southwest, I really liked your flights. But will never fly your airplanes again. You should find a better bank to back up your Customer Service. They are terrible! I am now at a credit union!!

Robert McDermott

3/8/12

I flew SOUTHWORST Airlines and they are the most anti-customer service compny I have ever had the displeasure to deal with. I have an issue and have called Gary Kelly Chairman of the Board 5 times in three days and he has never returned a call.

Because of his lack of customer awareness he sends a message to all the people at SOUTHWORST " WE DON'T CARE ".

DON'T GIVE YOUR HARD EARNED CASH TO A COMPANY THAT HAS A MOTO " WE DON'T CARE "

Randy B

2/8/12

I have been a loyal SWA customer for years, but for the last 3 years there is an issue almost every flight. With your squirly pricing that goes up and down on a daily basis, I ended up with $176 in travel funds from last year. I want to use them now for a flight in May, but they expire in April (not a year from my flight, but from the date I booked the flight, yet they have to be used for a flight before that date). Your customer service will give a courtesy 6 month extension, which is great, but only after they expire in April, which does me no good whatsoever. Your customer service rep said there is no one above him that I can talk to, and even if there was they would not help me. What kind of crap is that?? Evidently I was speaking to the CEO since there is no one above him to talk to. Other issues- my last flight, the person sitting next to me had so many carryons stacked up at her feet that she couldn't put her feet on the floor, which is against FAA regs. The attendant looked at it and kept walking. Flight before that was a connecting flight with passengers already on board when we got on. Passengers were stretched out asleep on several rows and the attendent would not ask them to sit up so boarding passengers could sit in the row. When I asked about it they told me I could wake them up if I wanted to. Another flight- I paid for the 4 members of my family to have the earlybird checkin. The family ahead of me had one earlybird checkin in the A section, but the other members of their family had B and C passes, yet they were all going to board in front of me. And the guy checking passes never questioned it. So I paid the early bird fee for nothing. Not feeling any luv right now for SWA.

Lyn S.

1/10/12

I recently just began to flew with Southwest Airlines the last week in Septemer. I have flown from Sept-Dec in the last couple of months 22 one way flights and since the year began 3 flights. When I signed up for the Rapid Rewards account I was never informed of the extract details for obtaining tier status and the company accidentally had more then 1 Rapid Rewards accounts for me set up under my name that I didn't find out til the beginning of this year. It would seem that because I am still flying with southwest twice a week, they screwed up my accounts and that I was so close to obtaining status they would work with me with obtaining status. But instead most of the staff I talked with was unhelpful and unconcerned about my loyalty to the company.

Evelyn Huffman

11/16/11

In purchasing Air Tram you have a lot of work to do to reflect the SW culture.
On a trip to Milwaukee this past week I had a connection in Atlanta on my return trip. The first leg arrived at 4:40 pm. on flight 893 and the second leg flight was to depart at 5:02 pm. Assuming it would only be a few gates away was totally wrong. I had to run from D 19/ to C 13. I am 71 and have a handicap. When I arrived at the gate the mean & rude attendant said the plane door was closed. Another man aboard the first was going down the gang plank, so I opened the door and was able to get aboard. This is not acceptable scheduling!!! I was charged a $6.00 seat charge even though I never asked for a upgrade! And when I check my bag at $ 20.00 each way I find that others bring the same size aboard and squeeze it into the bin --thus making it possible for only 2 suitcases to fill one bin! This is the most poorly run company--and I only booked them thinking it was the SW culture! Please change them! This is not acceptable.

Desi Smith

11/3/11

I have lost so much respect for an airline that I have traveled on for more years than I care to count. I had a free rapid rewards ticket, waiting for the right trip I had a big black tie affair in Chicago July 2, 2011. I had one small suitcase, but because so many people had carry on when i got on the plane was full. So at the last minute they had to check my bag, I was reluctant because this was a big event. Well low and behold when I arrive in Chicago, was luggage did not arrive with me. The luggage people assured me that it would be on the next flight. Nope I got my bag at 10pm that night, my event was at 7pm or so I had arrived in Chicago @ noon. I called and SW wrote me back with a $50 LUV offering.... OMG it was a $400 ticket, that I had purchased many tickets to get. I felt no LUV in that, got a postcard saying they would follow up that was so many months ago, I think they threw my complaint in the trash....Not a happy SW flyer

Charles Loudon

10/6/11

I received an email from SW Airlines recently saying they have not been able to contact me with regard to a $ 1,000.00 gift certificate.The ticket number was 29090092WUTU, the SW reference no was SW9294GBJS294GB, the assosicate number
was 23454.

AM I ENTITLED TO THIS GIFT CERTIFICATE OR IS THIS JUST ANOTHER SCAM.

If the offer was genuine, please contact me by email as to how I may receive this gift certifate.

My email address is chucksworld2010@yahoo.com
My phone number is (478) 225-5142
My address is 13841 GA Hwy 96 East, #56, Fort Valley GA 31030

Chuck Loudon

Dee

8/12/11

I canceled a flight with SW in 2010 because a family member was in hospice and we had no way of knowing how much longer she would be with us. The opportunity to fly did not present itself, within a year's time, so I called and paid $50.00 to extend the expiration date another 6 months. Again, I did not have the opportunity to travel.

A good friend needed the ticket, which is perfectly acceptable with SW, but she couldn't fly until a FEW DAYS after the expiration date on the voucher. SW would not extend the voucher's expiration date for ONE WEEK! So I thought, okay, maybe I could help a child's wish come true, I'll donate the ticket. Surely SW would extend the voucher, knowing that I wanted to donate the ticket to the Make-A-Wish Foundation. Again, it could not be done. So what happened to the $260.00 ticket - it went into SW's pocket! BAD BUSINESS SW!!!!!

Stewart

8/24/11

I have flown southwest for many years starting around 1987 up until now. Over the years SWA had very reasonable flights from san Jose or SFO to Seattle. Now unless you are willing to take a flight at 6:30 am ish or 8 am where you can get a RT fare for about $180.00( still a little high) you now really pay through the nose for a cost higher then Alaska Airlines. My last 4 flights to Seattle in the last 6 months have all been less expensive and the customer service is just fine. Both from SJC and Seatac. AND you can get assigned seating so you don't have to rush on. Thankyou Southwest for showing me that there are other airlines that are now more competitive then you and not charging a disgusting fare for a flight under 2.5 hours. HELLO Alaska Airlines. SWA CEO you are losing ground.

Beth Averell

9/13/11

The only thing wrong with this airline is they don't go to enough cities!!! I ALWAYS book my flights with SOUTHWEST!! But, on the occasion that I am traveling to a city that SW doesn't go to, I have to book a flight with Delta or United or AA, and they are just TERRIBLE!!! (Especially, Delta) Sometimes, my plans change and I need to change my flight or my date I'm traveling, or my destination. I have NEVER had a problem changing any of those situations (and SW does not charge me a penalty for changing)!! Delta, is another story. If I need to change all, or part, of my existing flight, I have to pay $150.00!!!! (You also have to pay for every bag you check on these airlines! But not Southwest... Two checked bags are FREE!!!) And no one, at Delta, will help you with any problems. They do not care.
Southwest is a VERY DIFFERENT airline and I am publicly asking them to expand their flying territories so I will never have to book a different airline flight again. Thank you so much!

scott watai	9/7/11
my son flies unaccomponied and his plane was delayed 3 times they told him and me that he would get 2 free flights and i have never seen anything and they keep avoiding my letters dont fly southwest this company sucks big time!!!

JoAnn Henry

9/7/11

I purchased three tickets on my credit card for family members on January 9th 2011 for a flight on Jun 19th 2011. When I called to cancel one for my son weeks prior to the flight I was told on the phone I could use the funds for this ticket up to the expiration date of Jan. 9 2012 for any member of the family for a transfer fee. When I tried to use the funds on Sept. 7th 2011 I was told only the name on the original ticket can use the funds and that as of April 29th 2011 Southwest no longer honors the exception previously stated. After filing a complaint on their website, I tried calling the customer service number to ask a question and the number continuously rings busy, my number was requested as part of the complaint. I had a family member call on their phone and the call went through immediately. This saddens me greatly because I have always flown Southwest even after lost luggage issues. J Henry

Margaret Lehmberg

7/12/11

THIS AIRLINE SUCKS IN A MAJOR WAY. They couldn't spell customer service if they had a dictionary. I will NEVER EVER not ONE time again EVER spend one DIME buying ANYTHING on this NOTHING airline. They SUCK in every way possible. My daughter and her two small children received "customer service" from the WORTHLESS piece of CRAP flight attendant on the Hobby (Houston) to Denver flight okay. WOULD NOT help them to find seats together and when they asked REMOVED them from the flight because the piece of CRAP couldn't be bothered. They have to sit NEARLY EIGHT hours waiting for another flight. SW SUCKS SUCKS SUCKS. WORST airline EVER. I will NEVER book a flight EVER on this airline. RUN from it, unless you too want to be screwed by SW.

Donna Dedrick

8/1/11

On June 17, 2011 I flew from Tampa to a stopover in Chicago. I left a carry on piece of baggage in the overhead compartment. I didn't discover that until I was on my next flight to San Diego. I called SW immediately and they searched the area but could not find anything. They informed me they would follow the procedure for lost luggage and would notify me if it was found.

Then on July 27th I received a call from SW that they had indeed found my luggage and when I reported the contents, I was informed everything was there! They explained the procedure to follow with FedEx and today, August 1, 2011, my carry on baggage arrived with all it's contents. I must tell you how thrilled I am, as my new camera and my Kindle were a part of that piece of baggage, and now I have them back.

You just can't beat SW airlines!!!!

walter rahnefeld	8/1/11
my wife is sitting on the sidewalk at ewr she handicaped you canceled flt 1354 to den no food vouchers no hotel what is the problem with your airline your airline sucks to leave a person outside you will be hearing from my lawyer and i will never fly with you again you suck

Carmel Wilson

6/24/11

I am waiting for Jim Rupal to give me a call back and explain why my Travel Funds would not let me purchase airfare last night. My friend and I were booking flights and she paid with a credit card and I tried paying with my Travel Funds. Well hers went through and mine kept kicking back saying no seats were available. Well that's funny we went back on several times through her computer and it still showed seats. Well tried it 3 more times and it still did not work. Here is the deal, SWA obviously wanted tme to pay by credit card, because we had 8 more friends that booked and they all paid by credit card theirs all went through way after we were booking...hmm thought their were no seats available??? SWA does not want you to use your travel funds, because when I called today, because I couldn't get through last night, the employee wanted me to purchase my flight at the much higher rate! What a scam SWA has going on. Someone from the top needs to call me, this is ridiculous not to mention fradulant and very poor customer service. DO NOT PURCHASE TICKETS WITH YOUR TRAVEL FUNDS THIS WILL HAPPEN TO YOU, IT DID IT TO ME 3 TIMES. SHAME ON SWA!! MAKE THIS RIGHT!

Maggie

6/26/11

After hearing that horrid, chauvinist, homophobic pilot was put back in the air, I called Southwest and canceled my flight. I was on my way for my final interview to work as a flight attendant for your company, a dream that I have had since 8th grade.
I do not want to work for a company that hires and condones this type of behavior.
Shame on all of you. I will NEVER fly Southwest again. We are starting a boycott of SW Airlines in LA unless you FIRE this horrible bigot.

S	6/27/11
This airlines is horrible! You have an issue and they don't care about you.

Al DeLossa

4/27/11

In booking a non-stop flight from Seattle to Phoenix, I ran into a snag using my rapid reward. There was only one seat available. I booked it for my wife and had to book a later flight for myself. Not a good situation. I tried for several weeks to see if a seat became available for me to fly with my wife. I was told that there were plenty of seats available but none using rapid reward. I decided to call customer service and explained my situation to a person by the name of Cynthia. She took my information, placed me on hold, and finally came back with good news. She was able to change my flight so that I could fly back with my wife. Thank you Cynthia!

Charmaine Swanevelder

4/18/11

I have traveled with this airline before, and usually they are quite OK - until you forget an item on their planes. I found the manner in which they have dealt with my loss extremely disappointing. The aircraft was full, so my coat could not fit in the overhead space above my seat, only a few rows down. Upon disembarkment, I left my coat. As soon as I discovered it (about 30 min later) I returned, but the flight had already departed for Phillie. They took my details, but that was the last time I heard from them, or was able to contact anyone about my missing coat. They all just shrug and imply - 'not my problem'. Surely there was a way they could contact the aircraft, get the coat, put it on a flight back to Chicago (where I was), so I could collect it from the airport or their offices?! Now, 5 days later, what's the chance of retrieval?

Sue

3/4/11

I would give 0 stars but it is not an option. Let me count the ways.
1. Can not access my account on line nor can I access any other function of SWA relating to ticketing and on line check in.
2. When I called SWA I was instructed to leave my name & number and I would be called back without loosing my place in the line. When the return automated call came I was left on hold for an additional 15 minutes.
3. When I was able to get through I wast told by a call center rep that the SWA site was working when it clearly was not.(yesterday)
4. Today it is impossible to get through to anyone which leaves me with no access to my account.
5. The "new" rewards program isn't worth the paper it is written on to me. I am a pleasure traveler. I travel approx. 10-12 times a year. I now know that for each dollar I spend my reward points are worth 50% of the points awarded to business travelers. So in summation, I spend $1 I get 6 point, you spend $1 you get 12 points. Odiously my dollars are no longer valued with SWA

Mom

2/11/11

I signed up for the SW Visa credit card (with a $69 annual fee) with the understanding that I would receive a free round-trip ticket. I recently tried to cash in on this ticket, but low and behold, I could only use it on the departure end. The more expensive return flight didn't have any rewards seats available. So I booked the flight. For a different trip that I have already booked on SW, my daughter is now not going to be able to go, so we will have to take credit for her ticket. I decided to take a spring break trip with her to use the other half of my free rewards ticket and use her credit. When I tried to book the flight, once again, the ticket could only be used for the departing ticket (which is significantly cheaper) and not the more expensive return ticket. I asked the representative to check the availability of rewards tickets going to SEVEN different cities and not a single one had available rewards seats on the returning flights. So, I'm concluding that the free round-trip ticket you receive with the credit card is actually two one-way tickets on the cheaper departing flights and you have to pay for the more expensive return flight. I think I'll cancel my card!

I Worry Flying SW!	2/8/11
We fly with SW all the time. We do this with our work at SMU and the annual Doak Walker event. I am now very serious that their pilots and mechanics are better at their jobs than their so-called "Customer Service." Their CS never responds. A waste of my time. I am about to check into the trains. Google Amtrak....

Richard Gannon	2/2/11
Nobody can get thru the phone lines to modify a Reservation. It's either Busy or a message to call back later. Tried the Copr. Number no Help!!!!

Joan durbak	1/10/11
I have submitted a plan to Southwest via e-mail and a response x2 said the plan was being sent to the senior board and they would respond to me. They haven't. Shall I assume the plan did not fit Southwest's overall growth plan and that I am free to discuss this with another airline. Please advise.

Jessica	1/11/11
I love this Airline!!! Quick check ins, no hassle or headaches, extremely convenient, etc. I fly them numerous times throughout the year, LOVE THEM!!!!!!!!!!!!

Alex

12/18/10

DON'T FLY SOUTHWEST AIRLINES!

I just flew from LAX to New Orleans (MSY) and they lost my luggage, told me that I had to pay THEM to have MY baggage delivered (even though it was THEIR mistake).. this happened at 2 PM... or to stay there until 5:30 to get my bags so i did...

5:30 comes along and no one knows where it went, so i asked and they're like OH WE DON'T ACTUALLY SCAN OR KEEP UP WITH BAGS WE JUST THROW THEM IN THE PLANE. .....REALLY?!?

It's now almost MIDNIGHT and I just called to find out where my clothes were and this "customer service representative" started laughing at me for losing my bags... WTF?

Dr Kelly Burkenstock

12/11/10

On Dec 10 I changed my flight LAS to MSY due to family emergency. I arrived at airport on Dec 11 for 1255flight & was told at checkin ticket counter "it was on time". I arrived to gate B20 and as it approached 1243 I became concerned & approached the gate agent this was the soonest flight. She stated it is your flight is delayed for 1hr, I asked "why didn't you announce this, there was no response from Lori". I stated it was pertinent for me to get home and I needed a flight as soon as possible. She stated "this was the soonest flight". I asked would there be a problem in my getting from Houston to New Orleans she said "NO". I came back to the desk after overhearing her tell a lady she would be stuck in Houston overnight & could not travel to New Orleans as she would miss the next layover flight. I went back to the desk & she then told me the only way I was getting to MSY was to reume my evening flight at 635pm as originally scheduled. Had I known this I could have gotten on the United 1pm flight LAS to MSY and saved money. I am upset and want a refund of my money the difference between $130 & $449 for flights. I believe it would only be fair to reimbures my meals and offer a complimentary flight for my severe inconvenience. My disappointment with my arriving flight & now this departing flight is unfortunate. What is going on with Southwest? 985-778-9116 Dr Burkenstock