53 Reviews For Southwest Airlines Headquarters & Corporate Office

Lost over 300 dollars

My wife and I were to fly from Minneapolis to Nashville on the 29th of May but, had a change of plans due to a death in the family. My wife had called customer service and was told that we could make a connecting flight three days later. While we were at the funeral, our flights were canceled and the airline kept ALL of the money for the flight. The policy of this company is piss poor...

Dispicable Service

Southwest airlines has totally despicable service they steal money from costumer over and over again

Changed my flight due to bad weather

I opted to change my flight due ti inclement weather in New York as southwest offered this as a one time deal. I am absolutely mad that my early bird that I paid for didn't transfer. When I went to print my boarding card I got B 46 which is totally unacceptable. In future I will look to book jet blue and get a seat assignment

dear south west i am a very health problematic person and because of you i can't have my medicine because you will not want deliver my baggage what was delay because your aircraft broke at the departing and i was advise and conduct to other gate by your employ i arrive after 2and a half hour delay but my baggage not maybe for you is more important that baggage than a human life GOOD BLESS YOU south west just how you do

I just want my bags, please

I want to talk to a human who knows what to do to help me get my bags. I don't want to be given a phone number to call. I don't want to leave a message that will be returned in three hours or more. I don't want to make a claim that no one cares about. I want to talk to a real human employee who knows how to handle the situation. I don't want to be routed to someone who does not know what they are doing.

Dispicable Service!!

Flew SW Christmas week 2013, it was my first and LAST time I will ever use this airline. Corporate will be getting a follow up letter by mail as well as the BBB and FAA!!!! Rude! Unhelpful!! Inconsiderate!!! Absolute FAILURE to assist with my issues!! You will be hearing from me for sure, so get ready Southwest!!!

My wife (Barbara) & I had our1st experience with SoWest. We flew from Vegas to Flint (MI) on May 8. The experience was wonderful. The staff on both flights were excellent & kept the passengers in a light mood. We are very happy to see that SoWest will now have a thru flight w/o layovers. This will make for shorter trip times. We also like the idea of being able to make our res. so far in advance. The website is very easy to use.

Employment

What does Sothwest Airlines look for in future employees.So far,my bid for a Ramp Agent position has been rejected. Mr.Kelly,all i'am asking is the opportunity to show that i am a good fit for the company's personality,culture and values. Donald A Sable

trying to Redeem a ticket but can't due to "expiration" date

I purchased a ticket from Southwest April of 2012, and of course I couldnt make the flight due to a change of plans. I immediately cancelled the ticket and it was held as rapid rewards with an expiration date of April 17, 2013. The problem I have with this is when I cancelled the ticket with the SW rep she never informed me of any "hidden" information regarding using the ticket. So here comes the day when I have a family trip planned and I'm booking my ticket online and I try to redeem my ticket. Uh OH now I have to use my previous ticket before April 17, 2013. I'm trying to book a ticket for May however it's March that I'm booking the ticket. Well here comes the "Hidden" part. I spoke to a "Corporate" rep and was advised that I have to book a trip and fly before April 17, 2013!!! WHAT!?!?! Then I was advised that since I have absolutely no where to fly to until May that I can let my ticket expire and then be docked a whole $100.00 and use whats left towards a new ticket or let the ticket expire all together. I am furious! I have never dealt with customer service like this before. If they aren't trying to rape people for their money then I dont know what in the world is going on! So the gentleman informed me that I could purchase a ticket April 18th for my trip in May but tickets will more than likely be more expensive than today (DUH) and that's my only option. I then ask for a supervisor and all of a sudden NOW he is a supervisor and there is no one above him that can change anything, (was I born yesterday?) So now I have called corporate and I'm waiting to hear back. This airline is ridiculous and I have been flying with them for 10 Years!!! If they dont fix or even attempt to fix this issue with more than letting my ticket expire I'll def be contacting the Better Business Bureau as well as finding a new airline.

I have flown with South West for over 16 years and have always loved the airline, I had a voucher for a flight I cancelled and they said on the phone it was good for a year, so I cancelled the flight and then they said it was only for 3 weeks after that. I called corporate and they put me into customer service and they were really rude

I missed my flight out of Detroit. Your staff got me to Baltimore in the hope I could get wait listed there for a flight to Denver. I missed getting on 4 different flights that day. At the end of the day I went back to the service counter. a young man named Allen Foster took the time to get me on 2 flights the next day back to Denver, all confirmed. I had a really bad day and that young man made a big difference. I commend him, hope you will too,

Wrote a blog of complaint about SW Airllines lack of customer service and poor business policies. I am happy that the supervisor, Tony, called and arranged for a change in my flight at no cost. THIS IS THE WAY To RUN AN AIRLINE!! THANK YOU SW/AIRTRAN

That is really weird about asking him to get off because he threw-up; I fly once the morning after my 10 year class reunion and I had to use the barf bag, but no one asked me to get off...that is ridulous.

Just posted a complaint, however, after contacting the Corporate Office they did help resolve the issue

We board the plane and after it took off my son wasn’t feeling good he asked the flight attendant for a bag and she brought him a white small garbage bag. This was his second time flying going to Nashville on Sunday was his first flight, so he was nervous. He never even threw up in the bag, instead he switch seats with me because I had the seat right near the bathroom, he went in the bathroom and threw up. When we landed to pick up other passengers some women a southwest employee came on the plane and told my son he had to get off because he threw up I didn’t realize what was going on until I seen him exit the plane ,being a concerned mother I followed him. They told me it wasn't my concern to go sit back down. I was not going to let him go without anyone with him my husband and daughter was on the plane also. So I also left the plane. My son told them numerous times that he was ok. They told him that he had to be checked out before he could fly again. They told me that I had to get back on the plane because there was no room on the next flight for both of us .I felt like a awful mother to leave my son by himself .God forbid what if something was to happen while I was on the way home or something happen to him and I wasn’t there. When I got on the plane and left him I cried we only had a hour and ten min flight home what was the big deal .They let him on the next flight which was a hour later and he was never checked out by no one like we were told he would be. How did they know if he was ok? They didn’t care. They made me feel awful. They made are family wait around the airport for his flight to come in. I asked at the desk what flight he was going to be on and she asked me if he had a phone to text him (his battery was dead so I had no clue what was going on. and she was no help after we picked up our baggage I called southwest and they were no help either. thanks to southwest you made a wonderful family vacation turn into a nightmare. what are the barf bags on the planes for? Many people on our flight could not believe that they would not let him on the plane. It was a terrible experience and I hope no one would have to go thru what my family had to go thru. I called the corperate office all I want is a sorry but no response yet. I will never fly with them again they can keep there vouchers and put them you know where.

I flew southwest with my husband, sister, brother- in-law.we got to Newark someone came up and wheeled My husband away without his family my husband has S he Also has memory loss the person didn't ask if He was traveling alone the person at baggage was quite rude to all of us she call the port police on me his wife we left without My husband bags because she took it off the carrousel he was not able to take to take it off we were chg&48.00 for delivery one person can cause u to have a bad trip I

I'm just so disappointed in sea actually extremely disappointed with how I was talked to and treated

Last week I flew out of Tampa to Arizona. My flight was very enjoyable, in large part to the flight attendant named Scott. He was extremely pleasant and attentive. Thanks for one of the best flight experiences in a long time. Debbie Greene Sarasota,Florida

I booked a flight and hotel thru Southwest airlines for my son's boot camp graduation. After booking the hotel I confirmed a price and upon arrival to the hotel the price increased by $20.00 and when I questioned this at Best Western they told me that I booked thru Orbitz and my confirmation information was printed with the Southwest Airline logo. After much time and research I found out that Southwest brings you thru another portal on the web site to Orbitz. I was never made aware of this nor did I authorize this to occur. My credit card information was released without my permission to a third party and the increase hotel cost was the commission for Orbitz. I believe that this was illegal if I was not made aware of the activity happening to my charge card.

1. WHAT is up with you computer system? I am a business select and an A-list preferred customer. Using my desktop computer from my office (where I have a full time IT staff maintaining our equipment)every mouse click takes forever to illicit a response from your system. NO, it is not my computer or IP provider, I have had my inhouse professional check that and yours is the ONLY site this occurs on. Upgrade as this is the worst system I encounter and I use all sorts of airlines/hotel/car rental systems. UPGRADE AS NECESSARY! 2. Others have commented here and I have sent you other emails (that were never responded to) that you are systematically STEALING our money with your fraudulent "Travel Funds" system. You have made it nearly impossible to find your travel funds without a separate accounting system of your own to track the confirmation numbers of the flights not used. Come on! You can track all of my flights, my RR points and probably how many drinks I have but you have DECIDED NOT TO TRACK MY TRAVEL FUNDS just to make it harder for me in the hopes that I will let them EXPIRE. Now please explain to me WHY MY FREE POINTS NEVER EXPIRE BUT MY CASH (TRAVEL FUNDS) DOES??? You used to have an "advanced search" function on your website and YOU REMOVED IT! I am seriously considering organizing a class action against SWA on this. RECONSIDER THIS RECKLESS, FRAUDULENT BEHAVIOR! There is NO WAY to CONTACT the CORPORATE OFFICE. All of your phone numbers default in to a general customer service system lumping together current day flight problem with the more systematic overall problems like the ones I have described here. Stop hiding behind your phone system and take calls AT CORPORATE for these important topics. Even Steve Jobs took some calls/texts himself. Stop Hiding!

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