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Reviews For Samsung Corporate Office
Rajiv Gupta  | 5/23/12 |
| I have bought one Samsung Mobile Model No. 19001, Galaxy S Plus on 8th April 2012 from M/s Alfa , MUmbai, India under Bill No. B/198 dated 8.4.2012. Within next 48 hours the Instrument started giving problem w.r.t message key pad not functioning. The instrument was given to your service centre at Mobile Cool services, Andheri(West),Mumbai on 14th April 2012. There aftyer we have visted 4 times to the said Service centre and everytime the instrumnet is kept for observation for 2-3 days and returned to us. The engineer have accepted that there is a fault in the Instrument. Till date the same problems exists with no final solution. The services of your office in Mumbai is pathetic. I have now zero confidence on the samsung product. Sony and LG are more better in terms of after sales service. This mail is to call upon to direct your Mumbai office to replece this defetctive instrumnet with immediate effect. I have already experienced lot of inconvenience in this matter. I have been left with no other option rather than take legal course of action on Samsung. I am sure your timely intervention will help ion sorting this out and save time and money all the parties involved, Please do let me know you require any supporting on this. There are dozen of mails which i have written to your Mumbai Customer satisfaction team with no end result. Regards, Rajiv Gupta | |
| Amelia Izquierdo ameliaizquierdo@yahoo.com | 5/9/12 |
| Hello! Samsung car, SM3, 2 months old. Worst experience of my life. Reps in Chile operate as gangsters. Lost the whole wheel on the road, high speed. Samsung Chile did not allow me to check the problem. Them 3 weeks later the said that it was my fault. Amelia Izquierdo ameliaizquierdo@yahoo.com | |
| AMELIAIZQUIERDO@YAHOO.COM | 5/9/12 |
| AMELIAIZQUIERDO@YAHOO.COM I would appreciate very much, if you could advise me the name of the CEO of Samsung Cars, for the United States. In Chile Samsung Cars, operate as gangsters. Thank you very much. Please replies to AMELIAIZQUIERDO@yahoo.com | |
Vipin Goyal  | 5/21/12 |
| your rating is poor, because i have a samsung product, LCD, gifted by bharti airtel, but i have no bill, now problem is new LCD not working properly, service centre wants bill, my number is 9815049915 | |
| paul scotland | 5/14/12 |
| i bought a samsung american style fridge freezer 3 years ago and now its not working it took 7 calls and 8 days to get an engineer out to have a look at it. then i was told it was going to cost another £350 to fix it but at least they came out free of charge(thanks so much for that) im already £100 down due to all the food that went in the bin and when asked about if they were going to compensate me for this i was told sorry we dont do that . well samsung im sorry .sorry for ever buying ur dodgy product sorry for giving you £800 thats the last product im ever going to buy from you guys . ur service is second class and ur products are even worse than that. what really sticks in my throat is that my old fridge freezer is 16 years old and i gave it to my inlaws and guess what its still going great unlike ur one id like to see what would have happened if i sold you a fridge for £800 and it broke down in 3 years i bet you wouldnt put up with this treatment your a bunch of amatures. | |
| David Parsons | 5/14/12 |
| I purchased the PN50C450B1DXZA plasma tv and it is the single worst purchase of my life. I've had numerous tvs that lasted years upon years. I opted to not get extended warranty for that reason and thought Samsung made some of the best stuff... wrong! 14 months and three tech visits later the tv is toast. Of course it's out of warranty and Samsung refuses to do anything about it. The tech said screen is shot and I may as well part it out on ebay. And for anyone thinking about one, just search the internet for Samsung tv problems and lawsuits. BEWARE! DO NOT BUY SAMSUNG! | |
| narbir | 5/14/12 |
This Conversation to mial team samsung Dear Sir/Mam I have received called 14 may 9:45 pm regarding complain no 8425385644 this and talk to Mr.Inderjeet and as per accoding him my LCD was repair to out side and he was to conifidation. 1 of your Enginner was came to 1st complain and he say i just closing your complain i dont think so your taking to serius my consern. without any conformation your empolye say repair to out side i think this is right time have to take some legale action to your company and your fu****** empoly. 1 thing also he say if Servies engineer will came to repair my LCD you have to pay 850rs amount but my LCD was naver rapair to out side so why this amt paid to my side you have to 2 choice now 1 changed my LCD Now and 2 i will handel to your advocate in consuemer court. And i have to much enoufg time to written mail call to Customer caer some other Work so don't worry I am not leaving this issue very simply you have to suffer also...... Call to Me only this No 9911111263 R"S Narbir Chauhan 9911111263 On Mon, May 14, 2012 at 10:29 AM, deepak chauhan Dear Sir/mam Really Same on this kind of serves you have Samsung no 1 brand i am complain last 2 week and still my issue not resolved. You mean to say you are( continuously following up with the concerned Branch Service Center ) last 2 week i think your followup with Korea team... very good services plz share this feed back with your senior i love yor serves Do you know what is the meen of bold black world in mail.....just conform other wise i will tell you in next mail bcoz i know i have written again to no 1 brand Samsung. ha ha ha ha ha R's Narbir Chauhan On Sun, May 13, 2012 at 3:41 PM, SUPPORT INDIA Dear Mr. Chauhan, Samsung Namaskar! We appreciate you giving us this opportunity to assist you in resolving the concerns you have with your Samsung product. With reference to your e-mail, we would like to inform you that we are continuously following up with the concerned Branch Service Center and will be updating you the exact status as soon as possible. We do apologize for all the inconvenience you have encountered on this occasion and appreciate your patience. We look forward to your support for allowing us to assist you in resolving your concerns. Warm Regards, Surya.R.Kurup Customer Satisfaction Team - Support.India Contact Numbers: MTNL/BSNL Users: 1800 110011 (Toll-free) Others: 30308282 (Chargeable - To dial, prefix your local STD code) ------- Original Message ------- Sender : deepak chauhan Date : May 09, 2012 12:58 (GMT+05:30) Title : Re: Re: Un expectable customer services from a respectable brand "Samsung" Dear Sir/Mam why no Buddy came...i have complan on 4th of may and today 9th of may this kind of services you have.....lealing brand samsung.. IF u think really about Customer plz solved my issue R's Narbir Chauha On Mon, May 7, 2012 at 6:29 PM, SUPPORT INDIA Dear Mr. Chauhan, Samsung Namaskar! We are delighted to have you as our esteemed customer and thank you for taking time to write to us. As per our telephonic conversation, our engineer will visit at your place very shortly to rectify your issue. We do appreciate your patience and apologize for the inconvenience caused to you. Warm Regards, Gulshan Kumar Customer Satisfaction Team - Support. India Contact Numbers MTNL/BSNL Users: 1800 110011 (Toll-free) Others: 30308282 (Chargeable - To dial, prefix your local STD code) ------- Original Message ------- Sender : deepak chauhan Date : May 05, 2012 11:25 (GMT+05:30) Title : Re: Un expectable customer services from a respectable brand "Samsung" Dear All concerns, I am Deepak Singh Chauhan, writing this mail with sheer frustration and agony and after struggling fro last 2 days. I want to have the patience and few minutes of your precious time of all of you whom so ever has been marked this mail and intention for writing such big mail to highlight the issues at every step when I tried my level best and left no stone unturned. Why is it such a humungous deal to get any little thing sorted? I’ve purchased the Samsung TV inspite of having endless option available in the market just because of the impression I’m carrying since childhood. I bought 81 cm. Samsung LCD with serial number LA32c480h1lxl from VINOD ELECTRONICS, Pul pehlad pur New Delhi and the amount I have paid for the this transaction is INR 29500 (twenty nine thousand five hundred) on 24th Nov 2011. With this I was also provided with one year of warranty. (Still I am having 6 months warranty period left) Now fom last 2-3 days back real phase of struggling journey started when I observed that the uppur screen guard has detached from the screen. After having this clear observation that something is wrong, I registered a complaint (no. 8425385644) at the customer care on 02 may 2012. It was good to observe that the Enginear (contact no. 9250540669)came well on time the very next day but i was surprised to know that the plastic covring is not under warrenty and will not be replaced also what he had to say that I should have complainted earlier 2 or 3 months. i have failed to understand that what dose the word WARRENTY means to you people when some short of part can not be replaced which is also the very much part of the body of the t.v. set, also how could i had loged complaint before when the issue is just from the last 2 days. I again dialed your customer care today, i was promised that some senior will call me after 2 or 3 hours but no one has turned up yet. So hope this is my last stint with Samsung and shall not intend to buy any product in future and shall not recommend Samsung to anyone. But surely post this blog to all leading website and file a case. This e-mail justifies the pain and frustration I gone through and hence my last effort for justice. Now, I strongly requires a visit from some well qualified enginear who have the knowledge of the product and could understand the pain of the customer to repair of my television free of cost. Failure of above mentioned point would surely lead to a legal contest with the publication of this experience to all leading website. Regards, Deepak Singh Chauhan Contact number - 91-9911111263 | |
| CJ | 5/16/12 |
| As per the sentiment expressed by others below, 1 star is 1 too many for this reprehensible shower of corporate A-holes. Purchased a Samsung laptop in Australia with so-called "international warranty" and have had no luck getting a major defect remedied. There is no limit to the ways in which this billion dollar empire of money sucking scum will attempt to avoid an estimated $200 in warranty repairs. Pathetic is the phrase that comes to mind - and their cheap rip-off products are no better. My fight for a just remedy (or any sort of remedy for that matter) has only just begun. In the meantime, my advice is to avoid Samsung and pay the few extra dollars for products that are way better, or are manufactured by companies with ethics and business models that include customer service. | |
| Michele Sheehe | 5/18/12 |
| I am so frustrated in April of 2010 I purchased a 55" Samsung TV, a refridgerator, and a front load washer and Dryer. I registered on-line and received confirmation of a 3month extention on my warranty on my washer and Dryer. The warranty states that 1 yr. parts and service and 2 yr. on control panel parts. With the extention on the warranty the 2 yr. warranty will expire on July 3, 2012. The control panel on the dryer went out and Samsung says that I am out of warranty. I have the print out of the extention on the warranty. I have called numerous times and get the same run around you are unable to talk to a supervisor and you can not get through on the corporate phone line it is constantly busy. My next step is a letter to the president of the company, Ca. consumer advocates, and possibly small claims court. I will never buy another Samsung product if they do not resolve the situation. I will also tell all friends and relatives to do the same. I can not believe the treatment of a customer that purchased so many of their high ticket items. Please consider this before you do business with a company that treats its customer like this. | |
| Kimberly Pedersen | 5/20/12 |
| I purchased a Samsung washer and dryer July 2011. I recently moved to an apartment which doesn't have the washer and dryer side by side to hook up the hose from the dryer to the water for the "wrinkle preventer".. I was surprised to find out that my dryer will not work at all unless this is hooked up! Who would design a dryer with a feature like this?! I called Samsung yesterday when I discovered this, as I'm so behind with laundry because of this incredible move, and was transferred 5 times with no answers of a remedy of deactivating this feature. I was then given a service date which is two weeks away!!! So, I have spent $800 for a dryer that will not work, and I'm now finding out that the service for Samsung is absolutely horrible! At this point, I will never purchase another product with the name Samsung on it again. I have never heard of such a design flaw in my entire life! So, I"m now having to take my clothes to the laundry when I have a set of useless machines worth $1600 sitting in my apartment. Kim Pedersen kpedersen2@yahoo.com | |
| George | 5/3/12 |
| I have recently had two Samsung products fail (Galaxy S Vibrant GT i9000 phone and a Samsung microwave). The phone was bought while travelling and Samsung, though an international company, will not honor the warranty in the country where I live. They expect me to mail it back to South East Asia which would involve hiring a translator and international shipping there and back. The Canadian head office of Samsung would not even acknowledge my letter in which I described the problem and sent them all relevent receipts and proof of purchase. The microwave was a month past warranty. The onboard diagnostic program had identified the problem as a board problem so we ordered a new board. That was not the issue and the supplier would not take the board back. We next orderd a new keypad which fixed the problem but I was out almost $200 for service charges and cost of the board. A new microwave, similar model, would have been only $299. Overall, dealing with samsung is frustrating and they are rigid and unyielding regarding warranty and cutomer relations are lousy. The customer it appears is seldom right in their books. | |
| S roman | 5/2/12 |
| Poor customer service- 2 wks llater after my dryer won't heat, I had to call sears repair' cause there was a mix up with the service appt- as it turns out it was the heating unit. My old whirlpool lasted 15 years w/o a problem. I gave the old unit to my sister in law and it's still working. My Samsung isn't even 3 years old and I spent $300.00 to repair! Not a good showing. | |
| M Laufle | 4/17/12 |
| I can NOT (in good faith) tell you to buy a SAMSUNG refrigerator. We made the mistake & bought the french door lower freezer model...under 10 months old it stopped cooling. MANY MANY CALLS TO SAMSUNG, 3 service calls (several missed days work because of "No Shows") and 6 weeks later Samsung finally said they'd honor their warranty & replace it.... You can guess what it was replaced with...ANOTHER SAMSUNG REFRIGERATOR. Hundreds of dollars in wasted food (only a fraction covered by Samsung) MANY missed work days (unpaid) AND A TON OF PHONE TIME....DO NOT BUY SAMSUNG! The replacement makes more noises than the original one but made the one year mark still cooling.(TV customer service isn't too far from the refrigerators) B E W A R E ! ! ! | |
| Raul Flores | 4/10/12 |
| I purchased a Samsung refrigerator from Conns at a small discount because it was missing the door handles. The parts distributor for Samsung is J&J Industries. I have been trying to purchase the handles since January 26, 2012. It has been a nightmare to say the least. I don't understand how they can stay in business and treat their customers with such indifference. I contacted Samsung to see if they could help but their best answer was to give me a link to J&J Industies and advised me to "start over". I will never purchase any product from Samsung again.... | |
| Donald | 4/1/12 |
| Although The range and Frig that we bought in the Sept 2011 and Feb 2012 are working fine, the features and design are great, there is a serious problem with customer service. Our range was installed without a broiler pan. We have tried 4 times to get them to ship us one. Each time they sent us a broiler pan but no top broiler pan insert. Last time they even sent us an extra oven rack. Now we have 3 bottom pieces and a rack but still no top piece. They have the worse system for customer service I have ever experienced (we have been buying products for over 50 years.)Don't count on them getting anything right. | |
| R. Kirby | 3/31/12 |
| Purchased a Samsung Refigerator at Lowes in Bixby, Oklahoma in the Fall of 2011. This refrigerator has had SEVEN (7) service calls to repair the ice maker and to this day March 31, 2012 it has not made one cube of ice. Be very careful I would never recommend a Samsung Refigerator to anyone and the service is the worst of any product we have ever had. | |
| David | 3/29/12 |
| Samsung has the poorest customer service when it comes to repairs. I have been battling over a month in the repair and location of my home theater system receiver that I shipped off on 3/3/12 and here it is 3/29/12, and no one seems to know where my original receiver is, whether it was repaired or not, why I was sent another receiver by mail with the same serial number but different model numbers. I have stayed on hold hours at a time, I have spent my money in postage time after time sending back the wrong receiver sent to me saying it was mine. I am at my wits end trying to see why is it so hard to track down my receiver and send it back to me repaired or not repaired. Anyone I finally get to speak with, give me the run around or keep me on hold until closing time. I have sent emails, I have made calls, and I have spoke to several reps and nothing but misinformed information. I have several emails stating receiver was repaired and mailed back, but everytime one arrives, it is not mine but it has the same serial number as my original but a different model number. How the hell is that? I really wish someone would give me some answers.............. | |
S Miller  | 3/24/12 |
| I love both of the Samsung Convoys that I got with Verizon Wireless. Great phones. I am hearing impaired and don't need my hearing aids to hear the person on the other end. The only thing that I am complaining about is ...... THE RING TONE VOLUME NEEDS TO MATCH THE MASTER VOLUME! The phone is great and I don't feel that I have to nearly jam the thing down my ear canal to hear but the ring tone volume sucks! My old Motorola beats my beloved Convoy in that dept. Please can you do something about making the ringtone volume louder for those of us who are harder of hearing? | |
| Ben Fennell | 3/25/12 |
| I bought a Samsung French door model refrigerator in October 2010. I have had no problems with it until yesterday the ice maker quit functioning. Cubes are being made but I have to reach my hand in the make to receive ice. I called Samsung and was. Told somet hint is wrong and a technician will have to come out This will be my last Samsung refrigerator and would not recommend any one purchase with maintaining the warranty; it's not a matter of Ifyou will need to use it but when. During my research I noticed that Samsung is in the midst of a class action lawsuits for concealing defects to their refrigerators. This is not good. | |
Vivian Thomas  | 3/19/12 |
| I bought a Microwave oven in april of 2011. It started giving a SE signal and nothing would work. I called and was told that it was not under warranty. I could not find my receipt. They said that serial no was sold in Dec. 2010. I told them I did not buy the house until Apil 2011 and I could send them the closing date of my house and the bill where a company installed it. I was told this is not good enough. They say their computer shows exactly when each serial number is sold. I finally located a receipt and tried to call them and the phone # is now a fax #. I ended up having it repaired at my own expense. I also had a TV before that tore up in less than a year. I will never buy Samsung again. | |
| R & A | 3/10/12 |
| We have two Samsung Epic 4G phones, and we love, love them (other folks them them too. One was stolen and replaced). Hate, hate Media Hub and their customer service, though. We had downloaded about 25 or so movies/TV show segments on one phone and enjoyed watching our favorites while traveling or waiting. But, sometime around the beginning of January Media Hub processed an automatic system update. When the system rebooted, my Media Hub account settings were gone and so were all the movies and shows that had been downloaded. After an hour of phone transfers, holding, and speaking to a customer service rep who said we would get a call back (but never did) the content still still has not been restored. The rep was given transaction numbers and dates of downloads, but to no avail. Clearly, data was lost in their "upgrade" processing. Next stop: I am going to submit a complaint with my bank to get my money back. I betcha' Media Hub will find their data when they loose their money. | |
| Jamie | 3/14/12 |
| I purchesd Samsung 32 inch TV in 2006. Paid big bucks for the new LCD tv about $700 at that time. Started having problems with the tv comming on somtimes took 1 hour. Called samsung, told them my problem and they gave me a transaction number forwarded me to the capacitor settlement number. After 25 minutes Don got on the phone and told me model #LNS2651DX/XAA was not covered under the settlement. Well why was I tranfered to this number? So he gave me another transaction # and off to the ACR department I go. Felcia gets on the phone and my one question was why was I tranfered to capacitor settlement if my tv is not covered. She tells me, well thats the capacitor service department. WHAT,, I was on hold for 25 minutes with a recording telling me to make a claim on line for the capacitor repaires claim settlement. This tv is a 2006 model and im sure they used the same type capacitors as the models recalled. I WILL NEVER BY A SAMSUNG PRODUCT AGAIN!!!! I will tell every human possible to stay away from SAMSUNG products. | |
| Tom | 3/8/12 |
| I currently own the Samsung Galaxy Tab 10.1 (Wi-Fi Model# GT-P7510UW) and used the Media Hub app to purchase the Fast Five movie; however, I was charged $17.99 on my credit card and the movie was never downloaded. This movie was to view for a trip that I was going on. Needless to say, I never got to view the movie. The purchase was made on October 17, 2011, it is now March 08, 2012 and I am still on the phone at least once a week with Samsung and/or Media Hub Customer Service. It was February before they even request that I email them a copy of my statement showing proof of my purchase. That only took 4 months. It's been 5 months and I am still working on trying to get the issue resolved. Every time I call I would have to explain my story again and get bounced around to different people a couple of times. At one point, I was on the phone for over an hour! About every other week or so, I would get issued another transaction number. I have about 5 or 6 different transaction numbers. It gets old real fast. This is not the type of customer service I would expect from a big corporation or that it is taking this long to resolve. At this time, I have not purchased anything since from Samsung or the Media Hub app with fear that I might go through this again. Right now, I have no confidence in their customer service that they would take care of any issue that may arise. I currently work at a Best Buy retail store and this type of customer service would not be tolerated. I most likely would not be recommending Samsung or the Media Hub app to any customers just based on my experience. I am so upset and frustrated with Samsung and how they have handled my complaint. I am having a terrible experience with Samsung and would not want anyone else to go through what I am going through. | |
| Beverly Hanhart | 3/7/12 |
| I purchased a 3D TV as a Christmas gift. Some gift. The 3D glasses didn't work and then was told to send them back to Samsung. Then we were told they were on back order and they had no idea when we may expect them. Three weeks later the TV is not working and once gain Samsung was contacted and they in turn contacted some electonic company to come out and take alook at it. Parts were ordered and then we were told that one of the parts were on back order and once again no idea when we could expect it. However now we have received the 3D glasses. So after two months we requested a refund. I just got off the phone with the executive customer service dept. who told me that the receipt that I send in on March 1st was still sitting in Michelle'a box and nothing has been done. They did process info while i was on the phone however now we have to go through another approval process and only then will they contact someone to come and pick up the broken TV. Once the broken TV is in their hands and processed through they then will order a refund check to me. How is this company staying in business with customer service like this. OH yeah they have our money and we have their junk. | |
| B | 2/27/12 |
| Firstly 1 star 'poor' is too good for Samsung. Purchased (outside US) , via an installer, 4 'split' type aircon and 2 central aircon units for our new house which we moved into in August 2011 3 out of 4 splits faled and to date they've replaced 2 but we were left without aircon in those rooms for 6 - 7 weeks 6 weeks ago 1 of the 2 central aircon units also failed . They identified a problem and said it would take 3 weeks to obtain the part as it had to come from Korea, 2 weeks on and it appears they haven't even ordered the part yet. This we can't be absolutely sure of as they don't respond to any means of communication (phone,text,email) | |
| Dan in Minnesota | 2/17/12 |
| Don't buy Samsung if you ever expect any sort of customer service. Fridge ($2500) purchased at Best Buy 12/27/2011. On Saturday 2/4/2012 no more cooling. Today 2/17 Samsung has yet to return a call, has yet to act on anything, has yet to get a service tech to my house. Best Buy is working on it, but since it's beyond the 30 day return date, they're limited by Samsung/BestBuy corporate agreements. I've called, escalated, begged, talked nice, talked mean, they don't care. They don't respond, They don't have even the slightest clue about customer service. In a word, DON'T buy anything Samsung. | |
| Bernadette Seabrook | 2/16/12 |
| Purchased my Samsung Stainless Steel Refrigerator 28 Cu. Ft. French Door in 2010. I have enjoyed every moment of this appliance to accommodate my family. The middle/center drawer is used to store deli tray items and the grand kids snacks. | |
| Sabaatn Rashid | 2/16/12 |
| Hi, I order Samsung 27 inch Monitor, which arrived few days later.When I opened it one part was missing.I called & spoke to the lady, she said , the part will ship in 7/14 days.20 days later I got a call telling me that in order to ship the part the must get a copy of my receipt.I asked them, why I was not told this when I spoke to the rep first time.I was told, she is not supposed to know any thing.Some thing is wrong somewhere. Personally I will never buy any Samsung Product or let any of my friends & family, Worse company in the UNIVERSE. | |
Dali Mohamad Hassan  | 2/5/12 |
| Dears, can you please help me to contact a responsible man in Samsung headquarter regarding some thing good Many thanks and Best regards Dali Mohamad Hassan dalimhassan@gmail.com | |
| Ellajean Shotts | 2/8/12 |
| I bought a blue ray player and streaming combo Model dbd5300. It developed a problem with Playing Netflix titles after months of working fine. I called customer service,what I joke! I have gotten the blame game, the run around, and the brush off.Anything but customer service,I am now 12 days into getting the problem solved and dont truely see any resolution coming. I am angry and have filed complaints with my atty gen,the BBB, Best Buy Corp where I bought the product. I have also contacted several consumer watch programs. I will be cotacting anyone and everyone I can to complain about this company. Dont take this kind of treatment if enough complaints are filed with companies that carry these defective products they will stop carrying them out of self interest. Call thier Corp offices and tell them you expect them to deal with reputable companies with reputable products!They hit us in the pocket book,hit them back!!! | |
| Josh | 2/8/12 |
| Bought Samsung VRT washer and dryer march 2011! On dryer stops in the middle of cycle tech says its the mother board!! Samsung replaced got 2nd dryer same model same problem 2 months after receiving! Washer smells like mildew leave door open clean it still smells! Samsung is GARBAGE sorry sir we can't refund you you will have to keep your $1300 worth of Crap and we can Sell you a New Set of Grade Garbage to sit next that pile of BS in 2 more Months!! And after 3 months Sir when those brake down on you!! We will be right Here to Laugh in your Face tell you we understand Sir and were sorry everything we manufacture is Crap!!!! Sir here's our Solution we really want to refund your money but that would be taking money away from the CEO'S Bonus and we can't have that so Please Sir we want to Sell you the Best Model Washer and Dryer we have!! And we promise Sir it won't Break Down until 1 day after warranty is up!! And at that time when you Call Us we won't laugh this time But we will just tell you Thanks for wasting all Your Hard Earned Money on our Crap and You have yourself a Crappy Rest of the Day!!!! | |
| Jianzhong Chen | 2/6/12 |
| I am so disappointed on Samsung refrigerator. Two weeks ago it broke with water on floor couple times. After calling to Samsung support, a technician came over to look and said only fan problem with field charge of $108.25. In second trip he replaced the fan with new one but the refrigerator stopped working all then technician said it was compressor problem needing new replacement. Now its repair bill can go over hundreds although it was only around $1000 in new at that time when I purchased. Then I called Samsung many times but Samsung denied everything and refereed as third party technician even he was sent by Samsung. As many other customers have stated I will never ever buy Samsung product any more. Furthermore I will bring them to small court to pay what I have paid for unfinished repair cost and my effort including my time spent to deal those Samsung customer service calls. Samsung needs to be out of US market. | |
| v.dufresne | 2/5/12 |
| Do NOT buy a Samsung range.It is a piece of junk and the self clean dies in the middle of the cycle and it takes a year for someone to come and 'fix' it.Never has worked.Also the thing takes 20 min to boil water.I HATE it. | |
| Cheryl | 1/30/12 |
| I purchased a samsung phone when i opened my Verizon account which was a maybe 6 months ago.. For the first 1 month was working some what fine; at times it would freeze and the touch screen would act up, but, I did not pay much attention to it. I thought turning it off, taking the battery out, and recalibrating the screen would help but that DID NOTHING. I continued using the phone due to the fact that that it's my only phone and wasn't able to buy another one, but things got even annoying and frustrating. If the phone wasn't shutting off occasionally on its own it would pick a time for the touch screen not to work, when it did work it would touch everything else but what i am trying to touch. still trying to work on the phone but it still isn't working. I have sent in my phone several time just to recieve a PIECE OF SHIT PHONE in return. I HATE SAMSUNG AND WILL NOT BUY ANOTHER THING FROM THEM, THIS IS MY THIRD PHONE FROM THEM THATS BEEN DEFECTIVE AND I'M TIRED OF PAYING FOR A PHONE THAT DOES NOT WORK. IT'S SAD THAT SAMSUNG DOES'NT CARE ABOUT THERE PRODUCTS OR CUSTOMERS. | |
| sTACIE | 1/30/12 |
| Purchased Samsung VRT steam washer and dryer 14 months ago. The dryer started to make a thumping noise. My husband looked at the Drum and there was a crack in the seam that started branching out. We'll see what the repair man says on Friday IF he shows up. I haven't even paid them off and the dryer is basically worthless. This is not the only crack that I have heard of from these machines. THis seems as though it is a design flaw. I am not happy with this set, My KEnmore dryer is going on 13 years(wish I could have it back) and this dryer is just barely a year old. WTF. | |
| juls | 1/25/12 |
| I purchased a samsung phone when i opened my tmobile account which was a little over a year ago. For the first 5-6 months was working some what fine; at times it would freeze and the touch screen would acted up, but, i did not pay much attention to it. I thought turning it off, taking the battery out, and recalibrating the screen would help but that DID NOTHING. I continued using the phone due to the fact that that's my only phone and wasn't able to buy another one, but things got even annoying and frustrating. If the phone wasn't shutting off occasionally on its on, it would pick a time for the touch screen not to work, when it did work it would touch everything else but what i am trying to touch. After a while i got hold of another phone to use and was still trying to work on the phone but it still wasn't working. Left it alone for 3-4 months until i realized i had insurance, company told me i did but then later said i ddnt, and my warranty for the phone expired. I demand i get a replacement when i spoke to samsung customer care, they said no, there's nothing they could but for me to buy another phone. I refuse because everything was checked on the phone, and the problem is a manufacturers problem. Final got a hold of the supervisor for customer relations CHRISTEN, told her the circumstances, and she said she cannot replace the phone because warranty expired On DECEMBER 31,2011 but they can fix the touch screen but i'll have to pay, I REFUSED, SAID THANK YOU AND I WILL BE CALLING CORPERATE. I HATE SAMSUNG AND WILL NOT BUY ANOTHER THING FROM THEM, THIS IS MY THIRD PHONE FROM THEM THATS BEEN DEFECTIVE AND I'M TIRED OF GIVING LAZY BUMS MY MONEY WHO DON'T WANT TO TAKE THEIR TIMES TO MAKE A SUCCESSFUL WORKING PIECE OF EQUIPMENT. NOKIA HAS WAY BETTER SERVICE THEN THEM AND THEIR PHONE'S LAST. | |
| Annette Williams | 1/25/12 |
| September 28, 2007, my husband and I bought a Samsung LNT407l,40" 1080P HD LCD TV. We Paid $1,840.67 out the door. On August 28, 2010, we had to buy a new TV. This time we bought a Panasonic for $622.04. It is a 50" Plasma HDTV. It works just fine. We have no problem. I would be very reluctant to purchase Samsung of any thing at this time. (the picture on the Samsung just left us) | |
| c val | 1/24/12 |
| samsung 46 inch LN46A650A1F capacaptor went on a tv that cost over 2ooo.oo and was only 3years old. samsung said they would cover the part it failed because of defect tech came fixed it charged me full cost part and all told me to fight it out with samsung called to be repaid for part .....guess what nobody knows what iam talking about ...no repay no help just to bad for me ....well no more samsons for me they can,t even keep thier word. | |
| james | 1/21/12 |
| I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT I BOUGHT THE SEEK CELL PHONE AND PREVIAL BOTH BRAND NEW BOTH MESSED UP WITHIN 3 MONTHS OF SERVICE AND THEY REFUSE TO FIX IT ITS BULLCRAP IM OUT OF ABOUT 600 DOLLERS THIS IS CRAZY I DIDNT KNOW THAT IF A CELL PHONE DOES WIRED STUFF LIKE SAYS ITS CHARGIN WHEN THERE IS NO CHARGER ATTACHED TO IT BUT YET ITS MY FAULT THIS IS SO CRAZY DO NOT I REPETE DO NOT BUY A SAMSUNG CELL PHONE OR ANY PRODUCT FOR THAT MATTER ID BE AFRAID TO BUY SOMTHING THAT REALLY COST AND IT GO OUT THEY WOULDNT REPLACE IT DONT BE A SUCKER!!!!!! LIKE ME !!!!! | |
| jeff | 1/17/12 |
| I was able to get through to corp office at this number 201-994-2510. Please call and ask for president of company. | |
| dee | 1/18/12 |
| I purchased a Samsung stove on Nov 2011 and to this day I still have not received it. Due to constant delays and lies from both the manager in Fern Park fla it will be another month before they ship it. I am very disappointed in their service at Lowes and with the Samsung distributers. I will never buy another product from either companys. So be forwarned. | |
| GG | 1/9/12 |
| I purchased a washer and a refrigerator from Samsung, both broke down. The refrigerator was exchanged for another one. The technician couldn't repair it. I could tell that it had been used, because it had scratches and smudges on it. The ice scoop was missing and the egg container was missing. The washer caused so many problems. Technicians came out five times before they discovered that the machine needed a part. The machine washed for a month and stopped washing. I will never, never, ever purchase anything from samsung again. Their products are no good. They cause consumers too many headaches. RATING 0 0 0 0 0 | |
| one ticked off momma | 1/9/12 |
| just over 2 years ago we invested over 2000.00 in a washer & dryer set - we are now on to our 2nd service call for the dryer & it will cost about 400.00 to repair (the heating element went out) and they will do nothing other then call in the work order for us - WOW, you are going to do for me what I already did?! I'm lovin' that customer support. I find it funny that their philosophy says 'to devote our talent and technology to creating superior products and services that contribute to a better global society.' Samsung - you will probably never read this, but your product is far from superior & I will be one mom who makes sure her network knows how unreliable your product is and how self centered your customer support/service really is. Your business will only be as strong as your most loyal customer & the way I see it, your have no loyal customers - just a matter of time before the economy & customer dissatisfaction catches up to you. | |
| Trinnette T | 1/10/12 |
| I purchased a Samsung 50" plasma Tv from (Sears) on November 10, 2010. I called Sears October 30, 2011 and told them that I have red spots on my TV. They placed a service call and the tech called me on November 1, and was in a totally different city. Then a second service was placed and the tech NEVER showed up or called. Then a third tech came out and made the TV worse. This is not the countless times I spoke with 800-4my home and was told to download the software and fix it myself. I said NO because that is why I bought a warrenty. Well it is now January 10, 2012 and my TV is still not fixed or replaced. Sears really need to fix the way the due business. I see why a lot of their stores are closing. I will never buy another TV from Sears. They do not take care of their customers. | |
| Bruce Borland | 1/11/12 |
| This is minor compared to the value of other items but it is a sad commentary on Samsung if they cannot back a camera retail value, 129$ Canadian....brief outline, stopped working 13 days after purchase, lens cover stopped opening...returned home after 18 days and called...retailer no longer covered it so went to "customer service"...after a month of mind boggling foolery, I gave up...after being away for 6 weeks, I made another attempt and finally sent it in to their repair center...camera came back From Nortown Camera, Toronto, in worse condition than it went in...more calls, I would estimate, more out of interest as to how far they would go, and they still would not replace, it had to be sent for "evaluation"...so, escalation...nothing intelligent nor realistic...finally, after 2.5 hours of mind boggling crap, 2.5 of an estimated 20 or more hours,I asked if this was the highest and was told yes, yet, 5 minutes later she tells me she has to check this with a superior...she lied...the conversation continued but I emphasized she was a liar and finally snapped and after venting, I tossed the camera in a cupboard to forget about it...about a week later, I get a call from the US office.."do you mind doing a survey on Samsung service"....ok, for sure...I started to tell what I thought, very polite and accurate; then, after maybe a minute, the woman hung up...I called back and got the US customer service and asked who called...4 times they said they would put it to the Canadian office and not one reply...think about this when you go to drop thousands on a Samsung product, if they will not take care of 129$ camera, probably produced for, what, 15$, what service are you going to get on something like a 2000$ laptop?...I am going to continue with them today, more out the interest of how bad a company can actually be...by comparison, I bought a Sony for my son Christmas 2010, a small stress crack developed, called Sony and it was replaced in 3 days...my daughter has a Sony I gave her in 2005 and it is now their backup after endless years of use...my Nikon equipment is 30 years old and still perfect; one breakdown and a complete overhaul for 100$...no, Samsung is just not worth the risk for any product of significant value; I learned my lesson and will still have a lot of fun for 129$....avoid them at all costs... | |
| Capricia | 1/6/12 |
| As of right now my Samsung refrigerator has broken down twice.The first time they came to repair it(Sears) it took them 2 and a half months, in the summer. First they placed a new start up motor,then the compressor, then both coils-one at each visit,I might add--,then the mother board-which started it working but they had to come back a week later to charge the coolant system.So that was a whole refrigerator/freezer full of food --lost.This time a tech came out and said it was the compressor again.They said they would have to order the part,another week or so,so they come back, without the compressor(because it had been misplaced) but with a start up motor instead. GUESS WHAT it didn't fix it.It has been a month and a half now,including Thanksgiving and Christmas....so they call Steve (my husband)and tell him they found the compressor sitting in the corner and they would be out here 01/06/12 to repair the frig...GREAT!!!!! so I take off work...Guess what they call around 9:30 and say they can not come because they did not have a proper history on the refrigerator, even though they are the ones that have done all the visits and repairs that have been done to this piece of crap.Sears keeps cancelling my appointments because of mistakes on their end.Now they say they can come out on the 11th ,so the technican can give samsung a complete problem diagnosis on the repair....OKAY what the crap have they done these other visits? Oh samsung says that I can get a pro rated amount for the refrigerator but being it is three years old and out of warranty(manufacturers)-the first time it broke down was within the first 11 months-for the same thing that is wrong right now(which is covered for 5 years)--that a technican still has to come out to evaluate the appliance.Okay we paid 1100.00 for this fridge what do you think they will offer?It is still in mint condition(other | |
| Mary | 1/4/12 |
| I have a samsung refridgerator that broke down 4 days ago. I called the samsung toll free number to find a repair service. They gave me a number to call, only to be told that they do not service Delaware. I called samsung again only to be told that I must live in a remote area. Wilmington is a large city. samsung rep stated that I would have to wait up to 24 hours and someone would call as soon as they could find who services Delaware. Two days later only to be given another company that does not service Delaware. Called back again only to get answering machine. Left message. Next day I received call that I would have to wait 6 more days | |
| Jan | 1/3/12 |
| I am having a Samsung color laser MFP - CLX-3170 series which is working fine. One drawback though is the standalone scan to email feature that does not support SMTP SSL. Most ISPs requires SSL while setting up email. Is it not possible to modify the firmware and add the missing feature? We are a lot of customers out here which have tried numerous times to contact out local Samsung support which only replies “it is not supported”. Samsung are known for the completeness in their products but for this printer it unfortunately failed. | |
| A Passmore | 12/22/11 |
| I purchased a Convoy 2 (RUGGEDIZED - MIL SPEC) phone, and had the unfortunate happening of falling down. The phone was not visibly damaged, but the screen went nuts. I tried phone, e-mail, and ended up sending the phone to Samsung for evaluation. (Their agent had told me it would be fixed, since there was not "visible" damage). I received the phone back today, in the unrepaired condition. They had offered to repair it for $83+, but I could go to Best Buy and get a new one for $29. I am convinced that Samsung's "ruggedized -mil spec" rating is far-fetched. If the unit cannot endure any more damage than I exposed it to, the military is being taken for a ride. (another $600 toilet seat) I will never use or recommend Samsung to anyone. Their customer service is non-existent, and their advertising is misleading, to say the least. | |
| Stephanie Brandon | 12/16/11 |
| I purchased a Samsung Refrigerator i had it for 9 months and it cuts off for days and then it comes back on i lost my whole Thanksgiving dinner due to this reoccurring situation i called in on Nov 20,2011 and virginia Electronics came out on the 23rd of Nov,2011 to tell me the mother board was burned out and it's a priority so my fridge should be fixed in 5-7 business day i then called back on the 9th business day to be told that samsung has not sent the parts i then call samsung and spoke to an nasty executive CSR to be told being that i don't have my receipt i can exchange it but it would cost me more money and she doesn't have a estimated time or date for when my parts are gonna be delivered todays date 12/16/2011 i will NEVER PURCHASE ANYTHING FROM SAMSUNG AGAIN eating day to day with four children is hard on a fixed income MERRY CHRISTMAS TO ME !!!!! | |
| Robert Wakefield | 12/16/11 |
| I bought a Samsung TV Model FULL HD 1080 p Series 6 Model HLSOA650L1FXZA from Circuit City and paid close to $2400. A TV for a long time? No! Within one year, it died, the bulb burned out. I had to spend close to $380 for a "factory" authorized rep to come to may house to replace the bulb and get the TV working. I wrote a letter to Samsung to complain and NO ANSWER, or reply, ever. Well the replacement bulb burned out again after less than 6 months, and my TWO THOUSAND plus TV set idle for several months. My son then ordered the replacement bulb for about $100. It was installed and worked for about 3 months before burning out again. So, in 3 years, a $2400, with close to $500 in repairs sits idle, gathering dust. I hope someone from Samsung contacts me at RCWAKES@AOL.COM. If not, I am going to contact Consumer Reports and the Better Business Bureau to complain on your company and your lousy product. I will NEVER buy another one of your products. You don't even rate one star! | |
| EILEEN ROGE | 12/17/11 |
| I purchased a Samsung dishwasher, it is 3 years old and has cost me $504.82 in repairs and is still not working. The repair serviceman has tried twice to fix it, charged me $195 in labor and told me it needed to "dry out", that was 3 days ago. Needless to say, I am not getting returned phone calls. I would not only never purchase another Samsung product, but I go out of my way to warn others away. The machine is of poor quality and lacks responsible service. | |
| Mike Kearney | 12/19/11 |
| I purchased a 32 inch Samsung television 3 years ago. Unfortunately, the picture turned black 2 weeks ago. I have tried to get support from Samsung and again unfortunately they did not offer an acceptable solution to my problem. There was literally no recourse from the "call center" individual that I spoke with. Following discussion with the call center, I requested help from a technician who deals with Samsung TVs. His diagnosis was that repairs were needed which could cost from $150 plus labor to $800 (likely more than the set value originally). Efforts to reach any Samsung executive to appeal my case were unsuccessful. I will likely not purchase another Samsung product. Finally, I also have 4 large Philips flat screen high performance sets in my home and one Sansui 32" smaller model. These all work and have for years... A sad but true story.... | |
| brian grant | 12/15/11 |
| I recently bought a 50" 3d plasma tv from best buy, samsung of course. I had it for 1 year and 2 months. Now they only offer a 1 year warranty. Is it strange to anyone else that things break down right outside of warrant. I still own a panasonic tv from 1996 that still works perfectly. Yet a brand new $2000.00 tv craps out after 14 months. Their customer service is awefull I was basically told I was just stuck with it and thanks for being just another idiot that bought from samsung. I will never buy another product from them again and suggest to anyone thinking that it is a good idea you yourself will be typing a message here soon. Just one more thing Samsung I hate your company and hope you go under. | |
| mark | 12/14/11 |
| I have owned 2 samsung tv's and it will be the last samsung i will ever own. Your TV's really suck!!! Someone should obviously notice that your telivisions have some serious problems. I suggest a few of you that work their should hang a few pieces of your own junk on your walls and find out what the hell is wrong with the crap that you are putting out. Again your TV"s are junk!!!!!! Thanks | |
| Darlene Benson | 12/3/11 |
| I have a samsung Stratosphere smartphone I've only had the phone 5 weeks, it was my understanding one of the newest phones on the market. Well to my dissapointment it stopped working after 5 weeks. I bought it brand spanking new from verizon wireless, but when it broke, they refused to give me a new one, they told me this is how samsung works, they send a refurbished back to erplace the new one, so low and behold not only did I recieve one used phone not working but two!!! I will never buy anything from samsung or give a good word about your products or the way you handle your new products. I payed 200.00 dollars for a new one only to to get a used one back when it broke. I'm very dissapointed with your company and Verizon for the poor way they handled my problem, now I have a remake of the phone I can't stand. thanks for nothing SAMSUNG...... You won't get a good word from me on how you take care of business, if I handled my cleaning business in that order I'd be out of business!!!! | |
| amal joy | 12/2/11 |
| hai iam amal joy .i make a new meachine named MULTI PURPOSE KITCHEN USER .we can do 7 programes at one time ,they are we can make make rice/hot water/.....2nd use is we can do the food things very hot just like an oven.3rd use is we can grind the coconut.4th use is we can mix the food items in mixer.5th use is we can wash the food items through the washing basin.6th use is we can use slizer to slize the food items and the last item is we can heare the music by mp3 player.These full items are in one meachine and full are automaticaly .if you are interested to see this meachine you can contact me ;my phone number is:0484 2267128 .mob:9446567128 | |
| Nicole Tongue | 11/30/11 |
| I have two Samsung devices. I have the Android Phone called the Intercept! (I can think of a more appropriate name for that device). It locks up, drops calls, takes 15 seconds to open/close an application, the touchscreen often doesnt work. WORST ELECTRONIC DEVICE I HAVE EVER HAD TO ENDURE!!! I have the Galaxy Tab. My son broke the screen on the Galaxy Tab and I am currently on HOLD with their offices and they cannot even quote me the cost to repair the broken screen! How are you going to manufacture a device you cannot even quote a repair cost?!!! | |
| Beverly Murphy | 12/1/11 |
| We have a 2008 Samsung blu ray player that was working fine. In 2010 Samsung sent us a message to update the firmware. Immediately after the firmware update the DVD player was useless. It was bricked by the firmware. Sent the DVD player to the service center ( this took untill 11/11 to set up with them). They called to say it was fixed and was being sent back. A week later (today) they called and said it now has other broken pieces so we would have to pay to fix it. Wonder what happend between the time they said it was fixed and shipped and todays phone call. I will not be buying anymore Samsung products no matter how good the price is. | |
| Diane | 11/28/11 |
| I, too have a 3 year old Samsung dryer that has a drum split at the seam and the rollers went out. After several calls they agreed to refund my money after depreciating the dryewr 10% for every year I owned it. This only occurred after their repairman came out and ordered the drum three times only to find out they could not get the stainless steel drum. I am now battling them to get that refund. I will never buy another Samsung product and have told everyone I know to avoid them. | |
| Disappointed Samsung Owner | 11/23/11 |
| I bought a 50" Samsung TV and in less than 2 years it was having problems turning on. It turns on about 5 minutes after I hit the power button. When it does there are purple dots all over the screen. Appearently, the problem stems from faulty capacitors you guys use. Samsung won't fix it. My brother-in-law and my nephew had the same problem with thier Samsung TVs. When you pay over $2,000 for a product, you would expect it to work longer than a year and a half. I also bought a Samsung cell phone last year. The GPS rarely works and quite often, the phone turns itself off and won't turn back on unless I take the battery out for a while. I was told it was a software problem, but Samsung won't fix it. I will NEVER buy another Samsung product again. | |
| James Davies | 11/22/11 |
| When building our new home of course we needed appliances. My wife decided she wanted all Samsung. We were told by builder and other that Samsung were not reliable and overpriced. My wife still wanted Samsung. To date after one year we have had refrigerator/freezer break down 3 times, the range 2 times, the dishwasher 3 times and yesterday the microwave quit working and started smoking. Of course we have to be home for 4 hours for service tech to show up and seldom on time. These appliances are really horrible. No more Samsung for me and anyone I can tell. | |
| Dora | 11/23/11 |
| First to Jim Huson. Your DLP lamp is going out and needs to be replaced. I had to replace mine less than a year after getting my TV. Then in January 2011 I had to replace the picture lamp bulb and now 10 months later, I have to replace the picture lamp bulb again!!!! I will NEVER buy another Samsung product as long as I live. I paid over $1300 for my TV and it should NOT have to be serviced 3 times during the first 4 years. That is ridiculous and so is their customer service department!!!! | |
| S.Thellman.Leavittsburg,Ohio | 11/11/11 |
| In May og 2007 we purchased the large frenchdoor refridgerator, it has two doors on top and one below for the freezer. We were happy with our Samsung for a year, then things started going wrong. We bought the extended warranty which is done next year but so far the repairmen that have been sent out on three different occassions do not have a clue what is making the freezer ice up around the door and inside yhe freezer . We were told we open the freezer door wrong by samsung!This morning the temperature was reading 58 degrees when i opened the top doors of the refridgerator. I called the watrranty department and they were sending someone out TUESDAY! Today is Friday and my food is warming up. I called the repair company they hooked me up with to see if they could come out tomorrow and havent heard back. Customer service is poor, the repairmen do not how to repair the product or do not care and Samsung could care less about the cheap poor quality of the product thet sell! Do not buy any Samsung products. My rating is minus 10 for miserable service and quality of the refridgerator we purchased. Maybe we can find an American made refridgerator if we look hard enough. | |
| Glo | 11/11/11 |
| I purchased a Samsung 32 inch tv set about 3 years ago. Last week if would not turn on. I called customer service and they told me that I would have to ship my tv at my cost to get my 1 time FREE repair. They also said they needed to put a $80 hold on my credit card if it was not the turn off/on switch the $80 would go towards my 1 time FREE repair. If the repair is FREE, why do I need to pay $80...The customer service was horrible. I must have talked to at least a dozen representatives and they kept giving me the run around. I will NEVER purchase anything from Samsung again. | |
| Gerard H. Denver, Colorado | 11/4/11 |
| I purchased a Samsung microwave online, in May of 2011. The product arrived damaged. Immediately I contacted Samsung told them what had happened. At there request I sent them detailed photos of the damage. Since May 18th of 2011 Ive called Samsung every 30 days to find out the status of my parts. Each time sending them the same detailed info of the problem. As of this date I haven't received any parts from Samsung. Word to the wise do not buy anything from Samsung unless you are prepared to deal with this type of total disregard for C.S. Another example of why these big companies could care less about about there customers. As long as those share holders are happy. | |
| Gertrude Satterwhite | 10/30/11 |
| I purchased a Samsung 32" Model #LN-3241D on January 7, 2007. It worked beautifully until recently when the back lamp went out. Samsung gave the name of a local repair company which told me the average cost to repair is between $300-$500. I contacted Samsung again. They agreed to fix the TV for $150 and suggested I ship via UPS. UPS estimated it would cost $200 (distance, size, packaging, insurance, etc.) to ship the TV so I still would be out of $350. I don't understand why the back lamp would go out after only three years. My old Mitsubishi was purchased in 1991 and is still going strong. I'm willing to pay something for repairs but not enough to purchase another TV. | |
| DISSATISFIED IN BRITISH COLUMIA CANADA | 10/21/11 |
| I purchased a 46" Samsung LN-T4661F LCD HDTV 1080P with a Home theatre system about 3.5 years ago. Within 10 months the home theatre system failed and after long arguements and numerous calls i finally got Samsung to agree to replace my system only because mine was already obselete. This past February 2011, the infamous clicking started on my TV, which was failed capacitors. Samsung basically said, yeah!, we know we have a problem but your outside our warranty time by 2 months so tough luck!!! Ignorant customer service. I hired a service tech to come in at $196.00 to repair. Now 6 months later the TV turns on for 3 sec. and goes black screen but i have sound. After more than 1 hour on the phone to Samsung, they said they will fix it "IF" it's a capacitor problem, otherwise i pay for it. My Service tech that i used does not think it's capacitors??? The same day while i was in Costco looking at TV'S i met up with "5" yes "5" people with broken down fairly new Samsung TV's, one a 50" plasma that caught fire the night before while they were watching it. So far it's costing me $500.00 a year to have this TV???? Anyway talking to Samsung was a joke and word of mouth goes a long way in business, so to all who read this..STAY THE HELL AWAY FROM ANY AND ALL SAMSUNG PRODUCTS. | |
| pete s | 10/21/11 |
| I purchased a 3d blu ray dvd player 5 months ago. It stopped working this past week. I contacted Samsung and they told me 3 times a technician was coming to fix it. I called a fourth timeto complain and then that rep stated that no technician would be coming and that the dvd player would have to be mailed to them at my cost. I complained and stated that i should receive a new player. They stated that they do not operate like that and that they would fix the player. I told the supervisor that if the unit broke within five months after using it ~10 times that it is probably going to break again most likely after their"WARRANTY" expire. They basically told me there is nothsing they could do for me. I will never buy a Samsung product again and they can kiss my ass. | |
| Clara Maggio | 10/22/11 |
| I always bought Samsung from appliance to electronics because I truly believed that Samsung was top of the line.....Was I ever wrong Last year I bought a Samsung front load washer/dryer at Sears, absolutely loved it until the problems began. Now imagine this...my 1 yr warranty just expired, funny isn't it? and there is now a crack in the seam of the stainless steel drum in the dryer, I know, how could this be, exactly what I was asking myself. Well according to Samsung I did something to cause it, can you imagine that? What could one possibly do to cause a crack in the seam of all places? I am a one person household, so you can imagine how small my loads are. This is defintely a defect & Samsung refuses to even come out & look at it, unless of course I pay the service fee. What Samsung is not aware of is that I am a Postal Employee, in my building alone there are over 3,000 employees, yep, you guessed it, I am putting the word out to every usps employee I can suggesting that not one of them purchase anything made by Samsung | |
| Frustrated Customer | 10/23/11 |
| I bought my Samsung TV LN 4053H back in December 2008. It started click when I try to turn it on. It took 3 min just to turn on. Its warranty expired. I seached online and found many Samsung TV owners had similar experience. I called Samsung and was told normal wore out. I needed to fix it on my own. The TV was hardly 4 year old. I am so disappointed with Samsung. I trusted this brand. Please stay away from this brand. I tried to chat with Samsung's agents, they are always busy. The customer service was extremely poor. I hope the Samsung's executives do read some of the complaints. Do something. Recall your defective product. Do you know that Amazon.com selling repair kit for Samsung TV? This is bad for your brand. | |
| Chan | 10/20/11 |
| Purchased a Samsung 32 inch t.v from the retail I work for and the damn thing only lasted a few months. When I shipped it out to be fixed since it was still in its 1 year warranty the associate called and said its non repairable. Never told me exactly how or what was broken! She said pest or dust might of caused it to break which means this is a fragile piece of garbage of a t.v. She also had the nerve to try and do me a favor and with a small fee she said sell me another t.v for $350 dollars! How is that a favor since I could purchase another one in any store for a cheaper price! I know you guys force this poor worker to try and sale another defective t.v but come on really? They could of at least repair which I know they can but choose not to because of cost reasons.I am a supervisor/dept manager of electronics of a retail that deals with t.v's and believed that your company Samsung was a decent brand of t.v. Guess what if a consumer wants to purchase a t.v I'll mention to them your poor quaility of t.v and customer service. I'll hand them instead a Sony t.v which now I believe to be more reliable. You not only lost a customer for life, but also sales from your bad customer experience which I will expose to other consumers who I serve in electronics. Chanhour@yahoo.com | |
| Jim Huson | 10/17/11 |
| My Samsung DLP TV has stars on the screen. Looks like the screen has been shot by a shotgun. Can anybody tell me what is going on? Is there any warranty protection for this. If not, What needs to be replaced? | |
| Ari Delgado | 10/11/11 |
| we bought, a samsung washing maching at lowe's model WF448AAWXAA02,8-10-10 it is the worst. lowe's extended warranty it is the worst it has being 4 weeks,we use to have sears and it was better. just think | |
| Pam | 10/12/11 |
| Purchased a Samsung cabinet depth French door refrigerator in July of 2011. No sooner did we get it delved and plugged than the freezer door started freezing over. We chipped off ice 2 inches deep. The freezer unit itself had "snow" all over. Called Samsung and they gave us the number fir a repair company. They showed up, looked at the freezer closed it a few times and said they would tell the service manager and he would call us the next morning. Well....... 2 weeks later, no call. We have called them 4 times to get service. I called Customer Support this afternoon and they told me it was not a warranted problem!!!! really??? We've only had it fir 3 months. It has a years warranty and they are not willing to repair it....I will never recommend anyone buying anything Samsung.......BTW... sears is sending a repairman tomorrow morning at no cost to us... | |
| Patricia Mordes | 10/10/11 |
| I purchased a beautiful large refrigerator made by Samsung, and on sale at my local Lowes Store. It has french doors, ice through the door, cube ice, crushed ice, and water, it has two ice makers, and a freezer on the bottom. I have had it a year and a half. I did not buy the extended warrenty because I thought a new refrigerator that cost $2000.00 would at least last four or five years, everyone I have ever bought, no matter how cheap has, but this one is terrible, The middle door seperator, broke first, I couldn't shut the doors, and neighbor helped me manually close the door. I called repair service and did come out within a few days and fixed the mid door seperater. Two weeks later it broke again. My neighbor assisted me in manually closing and opening the door. The front door handle fell off, the screw driver to fix this thing, is tiny and I did not have one in my tool box, The filter ran out and needs to be replaced, the thermostat is complicated and the directions do not say how to set it clearly, I still don't know how it works, the bottom ice maker stopped working, and a week later it started knocking as if someone was knocking on the door, I have got to call someone again to come out and repair this mess, this time not on a warrenty. The repair man had told me earlier, that the freezer would have to be defrosted manually (the old fashioned way if it starting frosting up, which it does weekly. I called Lowes this morning and finally spoke with the saleman in appliances who asked if I had an extended warrenty? I said no" Its only a year and a half old" Financial advisers advise against purchasing extended warrenties, he laughed and said "well it sure would benefit you now if you had it" So if you have to buy this large and beautiful fridge, buy the extended warrenty!!!!!!!! I can't wait to give it away. | |
| Aaron Finnell | 10/10/11 |
| I have Samsung tv's, home theater, phone, and washer/ dryer. My washing machine is a piece of garbage. Samsung should've never started making washers. After only having it for just over a year, the drain motor does not work and won't drain the machine. I didn't realize a $900.00 washing machine is only supposed to last 1 year. I will never by a Samsung product again. They obviously only care about their bottom line and not quality. | |
| Steve Arnold | 10/7/11 |
| After the 2007 wildfires in California, I needed to replace all of my contents of my burnt home. I thought I was purchasing quality but now realize that I made a HUGE mistake in my purchase of Samsung T.V.'s. I purchased 4 brand new TV's from 46" to 52" & blurays and to date I've had to replace 1 TV & have repairmen fix 2 other's and today the picture on the last one is now going out. It's amazing how two people living in a home could have so many items go bad and after replacing my entire home of appliances.....& Only the Samsung products have failed. I understand that the warranty is 12 month's but come on, all of our tv's needed repair's or replacement....All out of my pocket except for one that went bad within the first year. I would like to speak to the President of Samsung and see why Samsung products fail so much. | |
| Randy Davis | 10/5/11 |
| On September 14th 2011, I purchased a Samsung net book from Comp Usa. The was brand new no a refurbished!. From start-up ,I was told the hard drive needs replacement ,Comp usa in Tampa, Bruce the Manger, Told me to contact Samsung. They sent me E-mail a shipping label to a Texas repair center, and refused to replace it with a new cpu. I now own a refurbished computer at full retail price. Called corporate in New Jersey, Waste of time. Basically When you buy Samsung you Bought it forever ! I hope someone with a family member that is a Attorney goes after them. oh yea I will never Buy Samsung Again. | |
| Katherine Austin | 10/2/11 |
| Bought a complete stainless steel kitchen for over $5,000. Dishwasher went out after about 5 cylcles. Samsung acknowledged the need for repair. It was the Water Level Sensor. Repair done after 3 long weeks. after repair noted a water-like stain about 8 inches. Unable to remove with any cleaners. Deduction is that the steel facing was damaged due to the water sensor not sensing the over-flow of water, which contained the cleaing solution from the dishwasher detergent. If you agreed that the repair needed to be done, what's the problem in acknowledging the the over-flow caused the stain.....doesn't make sense and here I sit with a brand new kitchen. Walking by the dishwasher and seeing the stain is similar to getting into a brand new car one just purchased only to see it was keyed on the driver's side. Absolutely no support from HH Gregg or Samsung...I would please like a replacement and will give you the purchase # and the invoice #. Funny how this blog does not ask for e-mail address or invoice numbers...gather it's strictly a site to verbalize frustration with no intended resolution. Not impressive! as is your customer service | |
| Dissatisfied Customer | 9/26/11 |
| All of these bad reviews are spot on. I had a problem with my BD-6500-ZA blue ray player. I tried to get Tech Support to help me. Unfortunately I am not a tech person, yet seem to be as smart if not smarter then the people who answered the phone. Both people could only tell me that I need to update the firmware, that was already up to date. The second person I talked to apologized to me and told me that I would just have to wait a month until the new firmware update came out. Wait I cant use a dvd player that is brand new for a month because the firmware isnt up to date? Yes sir that is how it has to be. Sorry for the inconvenience. Needless to say I am not happy, and all I want at this point is an exchange or a refund. Of course they cant do that for me either, I need to send the machine back for 7-10 days at least to get it fixed. If you value customer service, dont buy Samsung, they dont care about you once they have your money. Dear Samsung, I was a very happy customer for years. I have owned several TVs, Flatscreens, blue ray players and DVD players. I was recently looking at purchasing several stainless steel apliances incl,a dishwasher, microwave, range and fridge. I understand that things happen and sometimes electronics dont work or need to be replaced, which is why you have a warranty. Its not about the fact that it doesnt work its about the horrible customer service that you provide. Its almost as if once someone buys it, it no longer matters and move on to the next. I am outraged, and unless someone contacts me in the very near future (which will never happen) you have lost my future business. I wont send back your blue ray player, Ill just buy a SONY and call it the best $200 lesson Ive ever learned. In this day and age customer service is what will make or break | |
| ShoozNYC | 8/11/11 |
| I purchased a Samsung french door refrigerator in April 2011, and paid extra for it in stainless steel. In July, the stainless steel began to discolor on two of the doors. I contacted Lowes (their customer service sucks also) to schedule the repair service. After the repair company missed two appointments, for which I took the days off, they finally made the appointed date. When the tech looked at the doors, he stated there was nothing that could be done because the issue is cosmetic. This was also in his report that was sent to Samsung. Samsung contacted me to give me the results of the report and had the nerve to tell me this was not covered as it was a cosmetic issue. Oh really? Why the f**k would I buy a $2500 fridge, only to have it look like an old piece of shit in 4 months? Samsung are a bunch of thieves, they know their products won't hold up that's why they won't warranty the entire product. I even purchased the extended warranty, but that isn't work the paper it's written on. I have two Samsung televisions and DVD players, and thank god they still work. But this is the bitter end and I will never purchase another Samsung appliance. They are trying to make a brand name for themselves in the appliance arena, but eventually their crappy merchandise and shitty service will catch up with them. Their products are expensive to buy, but are complete waste of money. Well Samsung should be prepared for the fight they are gong to get from me. I have called the local news station's Consumer Help line, and hopefully I will get on TV so I can tell everyone that Samsung products SUCK. If my issue isn't resolved, I will sell the fridge and buy an LG with the money from Sears. Lowes sucks also, don't waste your money, you won't get any service here either. | |
| A very disatisfied customer | 8/13/11 |
| I've had 2 sprint phones made by samsung and both of them have given me the worst trouble ever! At first I thought it was just the phone but now it seems like its just the company itself! My lastest phone is the samsung intercept. I got it because it was the only pink android phone at the time and it seemed way better than my other phone so I got it. At first it was good for the first 2 days then it started freezing up and force closing as soon as I started using the market. I called in about it a couple of times they told me they fixed the problem but it started back up the next morning. Then I accidently sat one of my school books on top of it and the screen shattered at the bottom of it. Then sprint said they couldn't do anything about it because iId broken the screen id have to pay for a new one. Eventually after taking it up there every 2 weeks they fixed my screen and gave me a new phone. But right now I'm on my 4th new intercept and this one is by far the worst. It makes an annnoying beeping sound when I try to make a call, force closes on everything constantly, can't even use the android market or ill run out of memory, it constantly restarts on its own, it let's me call out on it when it fills like it, screen automatic turn doesnt work when its supposed to,it don't evenwant to charge when put on the charger half the time...seems like the charger doesn't even fix the phone. I know its sprint too but the phone is the worst! 4 other people who I know who have this phone have the same problems so please give me a better phone with better features similar because this phone keeps giving me too many problems | |
| Aamir Arman | 9/18/11 |
| Dear Samsung Team, This is bring your information that I live in UAE and bought a LCD TV from EROS. Since my Employment contract is to be finished I moved out all my household items visa containers. Recently my LCD TV has some issues as I switched off and later it is not working. I sent a request to SAMSUNG team to please help me in this as they guided me in writing to contact SAMSUNG LOCAL Dealer in Pakistan. Orient Electronic is the main Authorized service center in Karachi - Pakistan. I took the email print out and contacted to the local Authorized Dealer to look into my complaint and resolved in light of SAMSUNG advice but they refused to rectify, in fact the attitude of the staff was not cooperated. I had requested to give me in writing as the in charged of the service center written the note that they will not entertain my LCD TV Set. I would like to know why the above issues happened since I took the official email and shown them? Is SAMSUNG not provide the services globally? Who allowed them to refused official email, its seems that SAMSUNG HEAD OFFICE Customer Team instruction has no value? I am very much disturbed, since I am one of the user who mostly used SAMSUNG Electronic product i.e. Home Theater, LCD TV, Mobile, LAPTOP etc and that sort of response make me very much disturbed. CAN SAMSUNG HELP ME IN THIS MATTER??? The complete product information is as under: Model: LA32A450C1A Model Code: LA32A450C1XZN Type: LA32A450 S/N: ALH03MLQ80005IE Made in Malaysia Looking forward a positive response in light of the above issue. Thanks, Aamir Arman +92 300 2015026 | |
| Anne M Rockledge Florida | 9/19/11 |
| Let me start by saying I am soooo disappointed in Samsung Customer service. I was given a digital camera by my daughter (17) for camera a large investment for a teen $79.00. Needless to say camera worked for 7mos. I followed the instructions on warranty certificate to have it repaired or replaced. Followed all instructions to the T. To my surprised it was sent back refused! Really because that service center doesnt handle cameras anymore??? Ok so why is it on the WARRANTY CERTIFICATE! All the CSR's with the exception of one Randy have been unhelpful and personally apathetic to my situation. I have no faith in this company or that they will honor the product. All efforts to get help have fallen on deaf ears or voicemailbox blackhole! Never ever will i buy a samsung product again, I should have listen at Best Buy where the sales rep told me there Samsung is a decent reliable product but if you have to have it repaired service is POOR! | |
| anil | 8/19/11 |
| My two-year-old Samsung 55" TV clicks for about two minutes before turning on. I have done some research online, and it turns out that thousands of people have had this problem. I even had two electrical engineers look at it, and they confirmed what everyone had been posting online: Faulty capacitors. Anyway, I just got off of the phone with 1800SAMSUNG, and they've informed me that Samsung will not fix the problem for free; the financial burden is on me. When you pay over $2,000 for a TV, you expect that a company -- Samsung -- will stand by its (putatively) quality product -- especially when a problem is due to a manufacturing error (i.e., using cheap parts)! I am done buying Samsung's products, for which the company itself refuses to be held accountable. And I urge you to do the same. | |
| Allen Goldberg | 8/28/11 |
| I would like to contact a rep. to review my patent that I received for multi- plexing Homeland security and transportation intersections traffic signals. I found that your interest in security using cameras and DLP technology can be of interest for your corporation and I could license you to produce a major portion of the process. Please call me and ask for more information. tms.matrix.llc@gmail.com Allen Goldberg Senior Designer 914 772-7887 4W Larence Pk U2 Piermont, NY 10968 | |
| isabelle | 8/29/11 |
| I purchased a new digital camera at Cost Co, It did not keep charged long enough to get a photo taken. After hours trying to resolve it on hold and doing tests over the phone, they sent a replacement battery a few weeks later, - but the battery was not the problem. It had other problems, and finally it was too late to return to Cost Co for a refund. | |
| No more Samsung for me | 8/31/11 |
| We purchased several Samsung appliances - washer and dryer, refrigerator, dishwasher and oven - in 2009, The dryer had to be replaced (at our cost) a few months after the warranty ran out, the refrigerator leaks and the door shelf broke. We had a Samsung authorized repairman come out to fix the leak but he cannot guarantee it will work for long - he said he gets absolutely no support from Samsung. I ordered a replacement part for the door shelf and was told it was on backorder. Now they say the part is not available and Samsung has no alternative parts. I can't put a carton of milk in my refrigerator. I agree with all the above comments - the support from Samsung is non-existant and some of the representatives are rude. I will never buy any kind of Samsung product again. | |
| carlye darby | 9/12/11 |
| i am so upset with samsung right now. i bought the brand new steam washer and dryer set. i used both 4 times total. on friday september 9 2011 my dryer burnt my house down and my family and i Lost everything including our 2 family dogs. the dryer wasnt even running. what the hell kind of product is that. screw you Samsung. you canton replace our pets! | |
| igottaken | 9/13/11 |
| 5 weeks ago, Middle of August 2011, I bought a new samsung blu-ray disc player (BD-D5250C). The 2nd disc I put in it, I received information that the player needed to be upgraded in order to play the disc. I called the 800 number, gave them all the info. and was told they would send an upgrade disc right out. Never go it. Just called the 800 number again today and was told there's no such disc but they hope to have one sooner or later. I'll NEVER buy another samsung product again. | |
| Mike | 9/8/11 |
| I was injured by a Samsung Transform cell phone. It overheated while in my pocket and for some unknown reason it started getting hot, very hot. I have been unsuccessful in getting any customer service from SAMSUNG. I get promises of returned calls, hung up, or just put on hold. THEY ARE TERRRIBLE at customer service. My wife's phone also got hot at the same time and had the same phone. My son who also has a transform also has had his phone get very hot. I am very frustrated with the TERRIBLE and DISRESPECTFUL CUSTOMER SERVICE I reveived. I believe this product should be taken off the market and recalled. My carrier has washed their hands of the problems, although I purchased it from them, they assert that they have no responsibility except to sell it (Sprint). If you have had a phone that overheats, please add your comments below or email me, at mf28c@engineer.com. Thanks, Mike | |
| Lady Ilea | 8/25/11 |
| There should be a rating lower than one star for Samsung. I think crooks and frauds have earned a much lower rating. Too bad there is not one that has prison bars with it. I called the number listed above and it seems they have a different number at the Ridgefield Park location. I tried calling, but will have to try tomorrow since I'm on the other coast and they are either all gone or not answering. Let's go with gone for the day. NEW NUMBER IS 201-641-1724,according to information. Went to purchase a Samsung tablet online. Everything we have says it is Samsung and coming from Samsung. We paid extra to get 2nd day air delivery. However, this is second day air and when we called today, we got a huge run around. They could NOT even find our order by name, location, confirmation number or anything. Gave them one hour to come up with it. Then they claimed it was backordered but they took the $500 (which includes extra for second day air) out two days ago KNOWING IT WAS ON BACKORDER and now claiming NOT to know anything about it. I filed a fraud claim with our bank and as they checked, they found it went 2 unknown corporations away from Samsung. Samsung wasn't even on the list of corporations. The bank only knew about Samsung because I told them that is what our confirmation shows. Either this is HUGE fraud or Samsung needs much better business partners and to keep track of what they are doing. However, Samsung is a lousy corporation when they have no idea what is going on with either they name, their logo, their products, or their business partners. One other thing Samsung missed is losing two customers and yes, I will tell everyone else. My son, who is my technician, works for a computer company so they all know about this too. Samsung lost big on this one just for stupidity or attempted theft. | |
| | 7/5/11 |
| I bought a surround sound theater from Samsung and we've had problems with it from day 1 | |
| rj | 8/7/11 |
| unbelievable,, I now know that every review on here is absolutely true,, My story is similiar to all above.. This company is something. Frustrated beyond belief | |
| Christina | 8/7/11 |
| I bought a 50" Plasma in March of 2009 with an extended warranty. When the tv was about a year old the tv wouldn't turn on. They sent out a tech that replaced a fuse. This lasted about another year. Then the tv wouldn't turn on again. They sent out another tech that had to take the tv from my house to their repair shop where they kept it for a month. They said they replaced the power supplies, this was less than six months ago. Watching tv for less than thirty minutes today and the tv cuts off again and won't turn back on. This has been a huge disappointment considering that I spend $2000 on this junk. Looked up to see if there were any recalls but there aren't any. There are lots of complaints that others have had the same problem. Wish I would've spent my money at Wal-mart for a cheap tv that probably would last longer. With so many companies going out of business and so many people without jobs these days I think you guys should consider recalling these tvs before you give yourselves an even worse name. Its more times that when people receive poor quality of poor customer service that they will tell others. Good luck Samsung. And if there was a rating for less than one star I'm sure that everyone here would've rated you guys a lower rating. | |
| John Morris, johnjustme59@yahoo.com | 7/12/11 |
| Dear Samsung, I went to buy a 52' plasma tv from BetBuy for $700.00 on sale, when we were informed that your television would not operate without purchasing a control box for $270.00, and then have geeksquad come out after 100 hrs and tune tv in for another $220.00 plus speacial wireing and some other box. For a grade total of $1,500.00! I didn't know that we needed all this to make your tv work! I will never buy anything from Samsung again! I am very disappointed with your company and your agents who represent you!! I went and bought a 55' Sanyo from Wal-Mart and got it for under $900.00 and it works perfectly without any other extra equipment! | |
| Pat in Az | 7/15/11 |
| I do not have a problem with the 40" LCD tv, but I do have a problem with Samsung in general. When we purchased the tv it came with the pedestal base. We kept it on the dredder in the bedroom until my husband could hang it on the wall. It sat on the dresser about a month. We have a very expensive bedroom set and the liile plastic pieces on the bottom of the pedestal burnt 8 black circles on to the dresser. We called Samsung back then, and explained to them what happened. They said they were not responsible and would not do anything to correct what happened. We told them for future use they should put a warning in the owners manual or on the box. THey ignored that request. THe furniture could not be repaired as the color wood is an antique beige color. Furnitre repairmen were unable to stain it to match. They said they have seen this before. The pieces burn through laquered furniture. So my warning is DO NOT PUT PEDESTAL TV ON ANY FURNIUTE FOR A LONG PERIOD OF TIME. Shame on SAMSUNG> | |
| Emmanuel Uzuegbunam | 7/18/11 |
| This company socks, l bought a T sreen phone 3 months ago, it will not play music any more. This is the third time is happening, l was talking with a customer rep. in Carabean this fool does not know any thing. her name is Lilan. T Mobile have replace this phone 3 times, told me this company is aware of this problem. | |
| Threestripebrand | 7/20/11 |
| I purchased hw c450 soundbar hometheater system and when it stopped working i sent it in only to have it comeback with a new issue and also not functional. well today they asked me to send it in again for the 4th time for repair!!!! wtf! F samsung! | |
| Yvonne Woods | 7/21/11 |
| My daughter purchased a 43" Samsung Plasma Tv 4 months. The picture went out a few weeks ago and we called Samsung & a repairman was sent out and he wrote up a report that there was a cracked panel but no signs of physical damage. We called Samsung back and they said the repair was covered under warranty and they set up a repair request and gave us a date of July 21. When no one called to confirm this, my daughter called Samsung this morning and they said, no that it wouldnt be fixed because the report they have says physical damage. In which is not what the report I was given showed. Samsung never even bothered to call and say they wouldnt fix it and left her sitting & waiting for a repairman. After arguing and not getting anywhere with these people, I decided to write on here and join the other unhappy & dissatified customers. We wont be buying Samsung products again nor will I refer anyone else to them. They look for reasons not to fix their products that are still under warranty. CORPORATE OFFICE please do something about this. What happened to good customer service???? | |
| Lillian Oloomi | 7/21/11 |
| Jordan in the exec relations in the North Carolina Office, and the associate at the phone numbers 1(800)-522-7341 are really not giving good service and messing up your company, after the second call made of 27 calls, I was told that I will get free extended warranty, and then after many calls it was finally confirmed again, and almost took a month, and my tv has still not been repaired, after they saw all the pictures, and made me email it to them twice. Now, when you was re confirmed it took over many days and calls after the second call, after the reconfirmation that my TV will be repaired because of the crack at the top of the LCD not being worth paying for $400 something dollars as stated by the associate, for a TV that I bought for 500, the lady at extension # 82326 confirmed that she could not believe they made me wait so long with so many internal miscommunications, and she will see to it that my TV is fixed free of charge, and picked up through Samsung by ALFA D TV right away. She gave great service, and I was very happy and satisfied. However after that I had my mother take the day off, and they said they would not come pick up the TV from Alfa DTV in Garden Grove (40 miles away from us) and a bad location, and that we have to drop it off...we dropped it off after Samsung saw pictures the made me send twice...after confirming the pictures and damages and free repair by Samsung,then I send the 1 st and 2nd set of pictures way before confirmation of Samsung of the free repair out of the North Carolina office in Greenville, the only receptionist an Asian girl with an accent did called to verify and somehow messed up my transaction, and called and said they reversed their decision!!!!!! After confirming, 72 hours turning into weeks, and making me and my mom drive 40 miles away and back to drop it off, when it was stated by Samsung they will come pick it up. I want my TV to be repaired free of charge at Samsung as Stated, and they would not give me your number, and Jordan ID# 82213 after 27 Calls...was so rude in exec relations and was lying stating that "The pictures were not seen before confirmation," but they were and they were seen twice, the previous day the number was given of your corporate office to me my a Samsung Associate, and it was an 800 number, and I was told to contact you guys, however I misplaced it, and he lied to me that you guys have no number!!!! I am very dissatisfied and my TV is sitting there at ALFA D TV waiting to be repaired as confirmed by Samsung...What do I do...? How can I get in contact with you guys, if possible please confirm, because Jordan is messing with your companies great reputation that I have been a part of for years. ID# 82213...Please have someone call me or ALFA D TV and confirm for repair so my TV is repaired and the clients are satisfied as well. This is the longest and worst service I have recieved in the 30 years of my life, and the first time I am writing negative feedback, and everything was seen and confirmed before we drove all the way there. After 72 hour repair from the first confirmation was turned into 27 calls...and re confirmation...and not picking the TV up and making us drive,and my TV is sitting there...: ( please call or email me ASAP...I need my TV soon...(714)-465-7373...LillianOloomi@rocketmail.com | |
| Lillian | 7/21/11 |
| False Information coming out of Greenville Office in North Carolina, and reviews being deleted when decisions are changed... | |
| clare esposito | 7/22/11 |
| Within 3 mos of purch.40 in flat screen TV went blank,Called Samsung,got usual pathetic rehearsed responses waited 5 da for tech to come,he brought wrong parts,needless to say,my boiling point has been reached, your product is obviously inferior,your service dept needs help,your executive customer service need lots of attention and the local dealer from whom product was purchased will be guaranteed to have his business diminished by my very loud vocal complaints to all my friends and associates.After several phone calls yesterday,and naively expecting a call back from you,it has already been more than 24 hours since I complained loudly to all your depts, and whose supervisors seem to be away from their desks a lot and will not speak to me.IS THIS AN EXAMPLE OF THE EFFICIENCY OF YOUR ENTIRE OPERATION??? yOU AND YOUR COMPLANY ARE A BIG FAT JOKE..................WE ARE INTO OUR SIXTH DAY WITHOUT THE TV. | |
| cosy y ome when you can just pay me. | 8/5/11 |
| 52" samsung LCD. Had it 30 days, power supply goes out. I got pushed away so many times I gave up. I keep it in my office. When clients ask if they can turn it on while they wait, I hand them the remote, say Go For it! They do, it clicks, alot, never turns on. They get upset. What's up with your tv? It's SAMSUNG. They rip off everyone. I would apologize but, I didn't build it or sell it. I get to drop that note to all 1,165 of my tax clients each year. I have been able to discredit SAMSUNG to over 10,000 possible SAMSUNG customers. Cost them more than they cost me. I will continue to discredit this company until they no longer require us to do taxes. | |
| Magdalena Castro | 7/25/11 |
| I bought A HDTV feb 2011! Big disappoinment! Never could watch a single program! and they do not want to Return the money or change the setT{hey do not care about the Customer! Bad service all the way around! Bad product! Frustrating! Very frustrating A BIG failureI I fell raped,robed, and noting to do ! They are not honestI am going to file a law suit with my lawyer but[[ after 5months of misery ,,,,This is going to be in the Media and everywhere So everyone Knows and they do not[[ get[[[ sucked int[[[o buying anyt[hing samsung EVER! My rat[ing is not poor , it is VERY POOR ! | |
| consuelo castro | 7/25/11 |
| I paid for a TV cash and so far the set has not work one single night ! It is an expensive deal , it goes out the minute you turn it On ! They sent a repiar technitian and so far it does not !!!!! WORK!!!!!! It has been 5 long months of complains and not response to my complains,! An after many hours of phone calls and explaining the situation I still have not a set that works! What do I Have to do To get a refound or another set! Do I have to call the headquarters or get a lawyer !! Very bad experience !!!!!! | |
| RIAZ MASOOD ABBASI | 7/26/11 |
I desperately looking forward to know the Phone, Fax and E-Mail Address of key person at Samsung corporate office, Korea/USA who takes care or will take care of Samsung Medical product business of Digital Radiology, Flat Panel Detectors and other allied products that are in the offing from Samsung. Best regards digionics@gmail.com | |
| Brian Liebig | 7/26/11 |
| Purchased Samsung phone Droid Charge. Ordered extended battery and battery cover - simple enough. Received wrong battery cover. I have been calling and calling and calling to get the correct battery cover. I have been re directed to non working numbers. I have been re directed to wrong departments. Bottom line is that after four days and something like 10 hours on the phone I still can not get the correct battery cover. There is absolutely zero customer service from Samsung. It is so pitiful it is a joke. I see why so many 1 star ratings. | |
| Tom Young | 7/26/11 |
| Terrible product, the Samsung LCD TV. Worked a short while and then poof. Goodbye $2000. Good bye Samsung. FWIW, I hold Samsung USA in contempt. Samsung Korea would have settled the claim. | |
| PTHOCKEY19 | 8/2/11 |
| I DID MY KITCHEN OVER NOVEMBER 2010, I BOUGHT ALL NEW APPLIANCES, THE ABSOLUTE WORST IS THE SAMSUNG RANGE AND OVER THE RANGE MICROWAVE. I THOUGHT I WOULD GIVE THEM SECOND CHANCE AFTER THE SONG AND DANCE AND EVENTUAL REPLACEMENT OF MY STOVE (5 WEEKS OF CONSTANT BULL FROM THEIR CUSTOMER SERVICE ECR). NOW THE OVER THE RANGE MICROWAVE IS CRAP. THEY WANT ME TO PAY FOR THE ISTALLATION OF THIS PIECE OF GARBAGE THAT THEY SAID THEY WOULD REPLACE. THEIR CUSTOMER SEVICE IS THE LOWEST OF LOW. THEIR TECHS I WOULD LET TIE MY SHOES AND THEIR CORPORATE OFFICE IS DEAF.STAY AWAY FROM SAMSUNG. THEY ARE THE WORST. THE ONLY THING THAT SURPRISES ME IS HOW MANY OTHER PEOPLE HAVE THE EXACT SAME COMPLAINT AND THEY ARE STILL IN BUSINESS. AFTER THIS POST, I'M OFF TO WRITE AND CALL THE CONSUMER GROUPS ABOUT THIS SHAM OF A COMPANY. | |
| PBS | 6/22/11 |
| I have a samsung ref/freezer combo. The refrigerator is about 6or 7 years old. The main circuit board was damage due to lightning not I found out that the part I need has been DISCONTIUNE. | |
| Terry Lamoreaux | 6/22/11 |
| I purchased a 50" Plasma had it about 2 months when the screen just went black. I contacted Samsung Online and chatted with an agent to troubleshoot. I was instructed on by the agent to bring the TV closer to my computer so I could troubleshoot and not have to go back and forth from my computer to the TV. In the process the plug hit the screen and caused a spider crack. Now they will not cover the warranty because of the crack. I am very upset and out $1500 | |
| Mad in Florida | 6/23/11 |
| In 2007 we purchased a 61 inch DLP Samsung television model # HL-S6167W for over $2000.00. In 2010, three years from the purchase date, we started hearing a humming noise, green lines in the picture and the television would turn off and try to come back on. I researched the systems and found that it could be either the color wheel had gone bad or a bad dmd board. My husband contacted the customer service help line to see which problem it might be. After explaining to the service representative what we were experiencing the representative asked if that was it and then promptly hung up on him. Clearly stunned my husband called back only to be hung up on again. On the third call we were told to take it our local Samsung approved repair shop, only to be told when we asked where the nearest one was - that there was not one in our area. We changed out the color 4 times and have sent it to a repair shop where it sat for over 15 months having had the dmd board changed out 3 times. It is currently back in shop after being in our house less than 3 days. I am telling my family, friends and fellow co workers to never buy a Samsung product if they want quality workmanship or friendly and helpful customer service. I work at a local cable company that services areas in over 20 states from California to Delaware down to Florida and I have the pleasure of talking to technicians, supervisors, customer service representatives and customers. When asked my opinion on televisions or any type of electronics or appliances I will tell them to buy any other brand except Samsung from now on. You have lost my business as well as that of my family, friends and co workers. | |
| upsetaboutmytv | 7/1/11 |
| I will never ever buy another Samsung product ever. Poor customer service, lousy quality. Bought a 32" Samsung flat screen, went completely out within 6 months, sent to customer service center & it came back with another problem. | |
| Pissed off | 6/27/11 |
| We have had our Samsung Plasma TV for about 5 months & the screen goes black. Before that happened about a month ago,some kind of crack looking thing shows up from what looks from the inside. Samsung will not even take a look at the tv,they said we have physical damage to it. Like why in the heck would we do anything that we spent nearly $700 on?! Samsung can kiss my crack! I will never buy any of their products ever again! I am so going to post on all social networking sites, to advise everyone I know & so on & so on. | |
| AB | 6/29/11 |
| Samsung will not back their own manufactured defects. I purchased a french door refrigerator model RF4287HAWP on line and it was shipped to my house. Upon unpacking the unit I discovered a 1/2" white headed screw in the flex tray drawer. Further investigating, I figured out that the screw was used to support the railing mechanism. I inserted the screw back in to an anchor that is in the side of the refrigerator and the screw failed to tighten. I called Samsung and explained about the faulty anchor they told me that the anchor and screw were not under warranty. They also stated it was against their policy to replace either. A brand new refrig. and they would not back their product. If this is a foreshadow of what is to come, what will they back? Seems like a class action suit is needed. Buyers Beware!!!!!! | |
| Omar | 6/30/11 |
| I just bought two samsung led tvs series 6, a 40" and a 55". After reading all the posts here (i regret not finding this site before i bought the tvs) i am now afraid as i realize i am headed for trouble with the products i spent more than $5000 of my life's savings. Damn you samsung. From the philippines. | |
| aleksandr krasner | 7/1/11 |
| very, very poor respond to a customer needs , also telephone to a corporate office is out of the hook and it is 21 st century business operation. SHEIM ON YOU SAMSUNG. This massage will be delivered to all russian publication in US. | |
| T.N. | 6/10/11 |
| I have my Samsung Galaxy tab in December 2010. In May 2011, after 5 months using suddently the touchscreen didn't work anymore. I contact customer services and turned out, the the warranty was voided because of the manufacture tag on the back of the tablet was missing. My 2-yrs-old daughter peeled it off, and I didn't know when she did it! The product was registered immediately couple days after I received the tablet. It was not like I tried to destroy the tablet, or I tried to get illegally or a counterfeit product. I am mad because I was totally honest and did nothing wrong. I am not happy because the company did not look into the registration history, nor understand the very basic problem of a family when they have young kids in the house. The “terrible 2”, “terrible 3” kids them have 8 arms and 12 legs. Just a piece of stupid tag called manufacture "authentic" proof but caused me problems. Oh well, live and learn! No more Samsung product!! Funny how I asked about 10 of the tech support guys about how to contact Mr. CEO, Yangkyu Kim. They all said they did not know this person, did not have his contact info in their database, did not give me any contact info. hahahha ... | |
| Mattie | 6/14/11 |
| WOW, I CANNOT BELIEVE HOW MANY OF US CUSTOMERS OR OWNER OF SAMSUNGS HAVE PROBLEMS WITH SAMSUNG PRODUCTS...I AM SHOCKED THAT WE AREN'T ABLE TO FIND SOLUTIONS TO ALL OF THESE SAMSUNG PRODUCTS OR SHOULD I SAY ELECTRONCS....I SO REGRET BUING A SAMSUNG...I CAN HONESTLY TELL ALL CONCERN HOW MUCH I HATE SAMSUNG....THE CEO OF SAMSUNG IS GEE-SUNG CHOI AND I CAN'T EVEN FIND AN ADDRESS NOR A PHONE NUMBER WHERE WE CAN ALL CALL HIM AND LET HI KNOW ABOUT HS LOUSY PRODUCTS.....SOMETHINGS GOTTA GIVE.....MY TV CHANGES CHANNELS BY ITSELF, TURNS IN AND OFF BY ITSELF....I AM SICK OF IT..AND NOT ONLY ME, BUT THERE ARE PEOPLE WHO SENT OFF THEIR SET FOR REPAIRS AND DON'T KNOW WHERE THEIR SET IS...CAN OU BELIEVE THIS.....I CAN'T......MATTIE | |
| MATTIE | 6/14/11 |
| I HAVE JUST SUBMITTED MY COMPLAINT HERE.WHAT I WILL DO IS POST THIS ON FACEBOOK AND ALERT EVERYONE ABOUT SAMSUNG ELECTRONICS.......SO THERE. | |
| Aaron | 6/15/11 |
| I purchased a Samsung Captivate about a year ago, and as it turns out, it was one of the worst decisions I have made. I have decided to never purchase another Samsung product. The phone itself sucked, but the service was even worse. I purchased one of their phones, however, the warranty allows for “refurbished” replacements. I didn’t spend over $500.00 for a refurbished phone, and I’m on my second replacement. You would think that in an economy like ours companies would go the extra mile to insure customer satisfaction. Never again. | |
| Pauline Rassias | 6/16/11 |
| Well, I can only ditto what was said in all of these reviews. Customer service for Samsung is gauche, unresponsive and non-existent. Robots work there with one liners that are repeated to you throughout the entire conversation. After talking with 3 different reps in the "Executive Customer Relations," whatever that means, we are still at square one. We faxed all paperwork relative to our plea (which mysteriously could not be found until today)for assistance in solving an ongoing problem of our 50" Samsung DLP shutting down spradically. These episodes were sometimes 5 mins apart and sometimes 4 hrs apart. We have replaced 4 (going on 5) lamps over the past 3 years as well as a Data Board all of which cost us out of pocket $800 plus the cost of this lemon of a set ($1800). Bottom line, Samsung told us to bug off. We are done with Samsung. It does not feel good to get the door slammed in your face when you're looking for some kind of assistance if not monetary then at least a real effort to make things better. A $100 gift certificate towards the purchase of any Samsung product would have been, if nothing else, a nice gesture. Bad press can ruin a company--I hope Samsung is not long for this world. BUY SONY or PANASONIC. They are real people who put the customer first. | |
| joe breaz | 6/16/11 |
| I would like for someone besides samsung customer support to tell me why the continuum smartphone did not get the 2.2froyo upgrade. This phone is great but really needs flash. I would like an answer if you care about customers. | |
| Tom Doss | 6/20/11 |
| I have been trying to resolve a problem with a no drain error with my front loading silver care washer of which I have narrowed it down to either a controller or the motor and all I needed was to talk to someone that does not need a tele-promter to talk to me but that seemed to difficult so when the girl asked if I had any other questions I had one more. Why should someone that used to respect Samsung enough to have a washer,dryer,refrigerator,big screen tv,smaller flat screen,dvd player and a galaxy tab buy anything else when they have no respect for loyalty? | |
| Syed Ikram | 6/8/11 |
| DELAY IN REPAIR OF WINDOW AC / Faulty product COMPLAINT NUMBER 8421982233 I purchased my Samsung Window AC on May 22, 2010. ever since that I am facing loads of issue with this product. I am totally dissatisfied by the response and bad attitude of the service provider. I will strongly recommend all of my relations and friends not to purchase any of the Samsung product as the technicians they have are cheaters and frauds. I have raised about more than 5 complaints about malfunctioning of my AC within one year. Despite of my repeated calls to Customer service (180030008282) and several hours of waiting on phone, while the customer care representative is researching on the issue, nothing has still been done. It seems that they just put you on hold for hours and then just forget about it. When my AC was in warranty the technicians always come and say the there is no issue with the AC as it is working fine even though the AC runs in only fan mode. If I explain them the compressor doesn't start they say that its just an voltage issue. This was happening for the past one month. Now when I call customer care they sent an technician named "ARUN" he also said that the AC is perfectly fine. I got an doubt and checked the voltage connection and it was 230V and I know that AC heeds only 200 + V to run. i escalated this to the customer care and spoke to VASAN (918939976908 - manager). He sent another technician (JAGAN -918939976922) and he says that the Compressor is not working. This a kind of fraud and cheating technicians (ARUN) Samsung recruits. I wonder why the compressor issue was not resolved when AC was in warranty and now suddenly they say the compressor is bad an have to change it. I was told that since the compressor has 5 years warranty it can be changed but I need to pay Rs.2000 for filling the coolant. I wonder why I have to pay when this issue was there when my AC was still under warranty. I was told to call FEDRIC (919962964446 ) to escalate regarding not paying Rs2000 for coolant. When I try calling him he doesn't pick up the call. He in fact disconnects the call - such a rude behaviour provided to customer by Samsung. Still I have problematic AC with no one from Samsung to repair it. I truly regret that I purchased the Samsung product. If I would have known that I would get such bad, irresponsive and rude support from Samsung I would have never purchased it on the first place. I would like my AC to be replaced or repaired without any charge. I really don't understand how Samsung is doing business when they can't even recruit good technicians to resolve the issue if their products are so defective. I personally would never recommend anyone to buy any Samsung product. The numbers I called but got no proper response are: 180030008282 04422486511/64574225 918939976904 918939976922 919962964446 918939976929 918939976908 I have never seen such bad customer service. Syed Ikram | |
| todd | 6/8/11 |
| yea we purchased a samsung air conditioner 5yrs ago and the compressor blew up on it a couple of days ago. We paid over $500 for the thing and it is still under warranty. Well they sent a repairman out to look at yesterday he told me he should have the part for it by friday. Samsung called this morning and said they no longer make parts for that a/c. What a crock of shit right. So that is why we should all by only american made products cause the foriegn mfrs aint worth a damn.That goes for all foriegners and the things they make | |
| DLP | 5/24/11 |
| I bought a Samsung steam dryer and paid a lot of money for it. The dryer broke before a month was up and it has broken several times since. Now it is down again. Will not power on. The breaker and outlet have been checked and the power cord has been checked. Every time it breaks the same board has to be replaced. I have to miss work sometimes more than once and I am unable to finish my laundry. There is a load in the washer and dryer right now and I cannot get a tech out until Friday due to a part being ordered. You say that customer service is important. I want a new dryer. This one is a lemon. It has warranty left and can be repaired but after that I will be on my own because the warranty will be gone. Please help me with this. I cannot afford to deal with this and it is causing my blood pressure to spike. | |
| Upset in NY | 5/30/11 |
| I bought my 52" Samsung model # LN52A550P3FXZA in March of 09, and as of today it has started with vertical multi-colored lines that take up 1/3 of the right hand side of my screen. I called Samsung and all they could do was set up a service request that will be at my cost. I am interested to see what the quote will be and I am sure buying a new tv is going to be the 'cheaper' option. I am VERY unhappy and what really makes me mad is that there is nothing that can be done, Samsung is ripping off its consumers with the measly 1 year warranty. News flash very little goes wrong within the first year and the extended warranties are so outrageously priced that one is still better off purchasing a new tv. DON'T BUY SAMSUNG UNLESS YOU LIKE BENDING OVER.... | |
| TINA | 6/1/11 |
| I bought a samsung Electric range on 12/05/2010. started having problems with it in April. DO NOT PURCHASE SAMSUNG PRODUCTS THEY DO NOT HONOR THEIR WARRANTY.... DO NOT RETURN YOUR PHONE CALLS. ALL I WANTED IS WHAT THEY STATED IN WARRANTY REPLACE THE STOVE. THATS ALL WELL IF IT CATCHES ON FIRE MAYBE THEY'LL TALK TO MY ATTORNEY. | |
| kabilan Coimbatore. | 5/25/11 |
| I am owing a samsung LCD 26inch tv.... Its just one and half year old.. But now i got panel problem.. The service engineer told the repair will cost around 17000.. What the hell the company is doing ... what quality the company is manufacturing.... | |
| Marie Kanipe | 5/26/11 |
| I don't want to give any ratings. I worked for a long time to purchase a 58" Plasma Samsung TV from HH Gregg. Had the tv out of the box for 3 days when it stopped working. It has now been 3 weeks and no tv. Had to wait on parts. Now was told that the Panel is bad and needs to be replaced. Keep in mind only been out of the box 3 days. Samsung is dragging their feet about replacing the television HH Gregg is not willing to talk about the tv. They are saying that it is up to Samsung to do their thing. I would not have a Samsung. I would not ever purchase anything else thru HH Gregg. I have called Samsung several times and thier customer service stinks. I spoke to a manager over Executive Customer Relations, she would only give her first name "Shauna" Refused to give her last name like this is top secret. She refused to give Samsungs corporate office. All she could give is the run around. What has happened to customer service in America. NO one lives up to their work anymore. | |
| Catherine | 5/18/11 |
| I have to agree with each an every comment I have read about the Samsung products, They are the worse products on the market, We purchased a side by side refrigerator, the unit will be six years old Sept of this year. The water dispenser stopped about 3 weeks ago, had a Samsung tech come in and just "look" at the frig and removed a panel on the inside of the refrigerator, pushed on the back and said "OH thats not good, it is all frozen up behind there, $80.00 for that, I now need an evaporater that is costing another $350.00... Samsung's customer service is a joke ! I got the "standard answer" Wel, since the unit is over 5 years old there is nothing we can do... Your company is the worse I have every dealt with, but rest assured I will NEVER buy another samsung product and will make sure I tell everyone I know not to purchase any type of Samsung products, because it appears that all Samsung products are a hunk of junk ! I will purchase GE products, since I have a 35 year plus GE refrigerator that is STILL going strong......... | |
| Ravi | 5/13/11 |
| Samsung smart ideas are selling counterfeit "Made in China" as Made in Korea. Its profitable to sell bogus China products marked with "Made in Korea" tag than actually importing from Korea. Whirpool USA is absolutely right in Samsung policy of Dumping. Check your user manuals and you will find the answer in it. You will never find true specifications. Made by Samsung does not mean "Made in Korea". Samsung authorities bribe the corrupt custom authorities and hire cute models to market counterfeit products. First find out where the components in good looking are outsourced ? Once you have found, you will always stay away from Samsung forever. | |
| Elvin Hamilton | 5/13/11 |
| I bought a Samsung refrigerator on May 31, 2010. Since the purchase of this refrigerator I have had it repaired 6 times and it is still not working. Since then Samsung came out with a new refridgerator that fixed some of these problems. Rather than replacing the refridgerator they will only give me what I paid for the refridgerator. The same one but newer model is now $900.00 more and they are not willing to cover that to replace my refregerator. 8 years ago I bought a GE refridgerator and I had problems with it but they were willing to replace it plus give me $200.00 for food I lost. DO NOT BUY A SAMSUNG EVER BE AWARE OF THEIR PRACTICES. THESE PEOPLE WILL NOT HELP YOU IN ANYWAY AND DON'T BE FOOLED BY ANY FIVE STAR RATING THEY GET. RUN RUN RUN RUN AWAY FROM SMASUNG!!!!! | |
| Samsung Galaxy S Captivate | 4/28/11 |
| I will never purchase a product from Samsung again. Bought the new Galaxy S Captivate cell phone from AT&T. Little did I know that Samsung released this phone full of bugs including the well known GPS bug. Basically the GPS is completely useless because of a faulty device that Samsung released. After Samsung released firmware updates and apps that claim to fix the problem I have tried them all with no success. Finally contacted them and after spending 2 hours being transferred and asked the same questions over and over again I got a hold of a level 3 technician that spent 1 minute over the phone with me and said I have to send it in. None of their technicians are trained to do jack squat. I knew 10x more then the level 3 technician which is extremely sad. Their repair center is 1000 Klein Rd ste 200 Plano, TX 75074. I live 20 minutes away from them and no matter how much I try they will not allow me to drop it off to them. They want me to ship the device off to them and I will be without a phone for weeks. They will not provide a loaner for their mistake of releasing a buggy phone to the public. I am extremely ashamed of Samsung and their horrible attempt to make quality products. I will never purchase a Samsung product again and will make sure friends, family and everyone around me knows about my horrible experience. Samsung I hope your company goes bankrupt. Oh and I hope the president reads this...your company sucks and I spit in your face! | |
| never again! | 5/4/11 |
| I bought a 50 inch samsung plasma tv less than a year ago, and the screen cracked! NOT by phsical damage either! I turned it on and poof! Samsung sent out a rep from a repair company and he confirmed that this was in fact a defect in the tv!!! He said that the crack is on the inside NOT the outside and the outside screen has no scratches dents etc... and he reported this back to samsung and they "determined" it was physical damage!!!!!! ITS NOT! the rep said its not and they are not here to see!! Im not done with them yet...i will be filing a class action law suit! If the rep said it was physical damage it would be one thing but when he tells me he has seen this before and feels the tv has a flaw on the inside, how can samsung "assume" someone damaged it!!????? | |
| Matthew Canady Jr | 5/5/11 |
| I purchased a SAMSUNG Freg and it sucks, the door handles both keep coming off and I had it for almost a year and SAMSUNG cant seen to get me the right parts to fix it. I cant say how bad I feel when guest try and open the freg door and the handles come off. I would never buy any of samsung items again. | |
| satish pandey | 4/24/11 |
| Hiiiiiiiiiii plz.visit www.doriam.com thanks with warm regards | |
| I've been had big time | 4/21/11 |
| I am very disappointed in Samsung and I will be telling all my family and friends that if they have any intentions of purchasing any Samsung products that they should do themselves a big favor and by pass your product. All they will incur are double trouble. Your extended warranty that you sold me for my Samsung Front Load Washer and Dryer one of the top models is not worth the paper it’s written on. I paid for an extended warranty from Samsung in the amount of $400.00 and your wonderful company denied fixing it because of a clause in the Warranty that you did not even point out to me when I took it out. It said you don't cover rust. Well it seems that this new front load washer has so much buildup of rust around the door opening and nothing can get it cleaned. I have tried every type of cleaner that does not hurt porcelain including WD-40 and it is still embedded in and around the opening of the door. I am going to sell my pair of Samsung front loaders and I will certainly take a loss on your product, but this will be a good lesson learned not to jump the gun and cancel a good warranty with Sears to go to an organization as yours. I believe that if you want to make good for your product you will pick it up and pay me the full price that I purchased it for, and to include the 400.00 I paid to your company for the extended warranty as well. Your company is going to the dogs and all the people that you mislead into thinking that your product is the best, Well I Don't Think So. Have the decency to fix all the problems that all of the people who purchased your Samsung products because I am sure that they will tell all their family and friends exactly the way I feel. You should be ashamed of yourselves, but why you already got paid, so why in the world would you give a damn. | |
| US Army Soldier | 4/4/11 |
| I purchased Samsung LED 55" 120hz Model # UN556300SFZA, Serial #Z1R39CPZ400923P in 22 July 2010 costing $2199 before taxes and on 6 March 2011 TV just stop working...Called Samsung and repair service was initiated because it was under warranty(good thing right!)...The TV was deemed unserviceable after 3 attempts over 3 weeks.....Sidebar note: Samsung like most companies today outsource it's repair service...the thing is repairman only get paid for 1 service visit...can you imagine the quality/care/concern if TV can not be repaired on 1st visit.....It all went down hill from there....Repairman would make 4pm appointment and arrive at 8pm because he was not being paid to come after 1st visit......Ultimately after 3rd attempt repairman deemed TV unserviceable....Now you have to deal with Samsung for replacement TV.....I call, representative initiate In-store Exchange(Best Buy) and states it's a 2day process, but on second day you are informed that you have been mis-informed and the process is 5-7 day process for approval and then wait for store (Best Buy) to call make appointment for exchange.....you request process be expedite because I am a active duty US Army Soldier and will be out of net for next 30 days before approval process completed... to be informed there is NOTHING that can be done the exchange approval is in process......You speak with a Supervisor of Executive Customer Relations who has NO willingness to extent little extra customer service by working with inter-department supervisors and attempting to help customer...So after arguing that they could make and exception by contacting/emailing Excahnge Department in house...They are sorry and understand my frustration but nothing can be done...So the entire process of repair and exchange would take 30 days not including unavailable 30days.....be grateful for other quality competitive companies.....Yes, I am grateful that the TV is under warranty but the lack of customer service is HORRENDOUS!!!!!!.....also additional Side Note: Through research I have found that Samsung was aware that 6300 serial model LED TV's had major defects....but they sold them anyway....risk analysis passed on to comsumers.....NO MORE SAMSUMG FOR ME!!!!! That is a lot of money and inconvenience(March Madness, etc) That's why I saved and bought big screen for, they SUCKS!!!!! | |
| Elizabeth | 4/5/11 |
| Purchased a Samsung TV, TV sound could not be turned up so you could hear it across the room. Sent TV in for repair. TV came back after repair with same problem EXCEPT NOW IT SHUTS ON AND OFF BY ITSELF!!! Never again | |
| Tom Pareto | 4/7/11 |
| We bought a new 40" Plasma screen TV from Samsung, and three months later, the screen goes black. We called on the warrantee and a week and a half later a repairman came out and replaced the two circuit boards. It still didn't work. Now, two weeks later, we are still waiting for the repairman to come out and replace the other parts. Samsung refuses to replace the TV with a new one. Instead they are replacing every single part except the frame. Why are we waiting so long? They are 'making' a new plasma screen to ship here. Go figure. Terrible service. | |
| TBear | 4/4/11 |
| I sent my Blue ray player(HT-C670w/XAA) off for repairs after only 3 or 4 weeks in use. We were so excited to have it back on APRIL FOOLS day!!! What a great April 1st prank!!IT DOES NOT WORK! Changes sources all on its own. Has a mind of it's own! I called first thing Monday morning to be told I need to send it back in for repairs..Now why would I want this peace of crap after all this. They will not give me a phone # to speak to anyone else about this.. We always buy Samsung products but never again after this... Horrific service!!!! | |
| mary k | 3/31/11 |
| You realy don't have a rating low enough for your customer service. I have started my own personal campaign to tell everyone I know how awful your product is. I work in a large department store and I have made sure to tell the hundreds of customers I meet never to buy a Samsung product. | |
| Another Unhappy Customer | 4/1/11 |
| I wanted to tell Samsung how unhappy I am with a recent purchase of 3d glasses that do not work and when I called your company, they told me that the brand new glasses I just bought would be replaced with a pair of used ones and that I would have to pay for the shipping myself. However, after reading the horror stories of your other customers, I guess I should count myself lucky that I am only out $156 for a pair of 3D glasses. My television still works, but I guess I know what a waste of time it would be to try to get it fixed if it didn't, after reading all these emails. Perhaps Samsung is not aware that it is your customers who do all your advertising for you, both good and bad. I can't begin to guess how many customers you have lost over the years due to such bad press. | |
| | 3/14/11 |
| SAMSUNG or SAMSUCKS ! THEIR BLU-RAY PLAY DEFINITELY SUCKS!! i purchased two samsung blu ray players! they both are the worst product on the market! i don't have just one, but two pieces of junk in my house. i am going out tomorrow to replace them! Every or any time i try to use them, it's always a problem. it is so frustrating! wow! please, if you read this, do yourself and anybody you know a large favor, do not buy their blu-ray players! complete crap since day one! seriously, i am even more angry at myself because i didn't use my american express card to purchase them with. at least at amex, they would have given me my money back! my mistake, save yourself, don't even think about it! you will be sorry! i sure am! sincerely, very disappointed, angry, and feeling definitely ripped off! | |
| Al K. | 3/15/11 |
| I purchased a Samsung 50" Model# PN50C550G1FXZA April 2010. TV was installed onto my living room wall with a fully-articulating bracket (arm). It seems that the TV blinks whenever we switch off our under-cabinet kitchen lights. We had the electrician who wired the house and the TV installer check out the wiring and both stated that the TV is the problem. Therefore, I contacted Samsung Cust Svc and set up a service visit. The tech declined to come since my TV was on the wall, and that it must be removed. I stated that it had an arm that moved the TV to where the back was exposed. This did not move him. I contacted Samsung and they stated this was correct. Then they had the gall to ask if I wanted to buy an extended contract. I couldn't control my laughter. I believe that Samsung advise the stores that sell this product that if you put the TV on the wall be ready to have no warranty service. | |
| Unhappy cell phone owner | 3/16/11 |
| I "purchased" a Samsung Impression in May of last year. Since then the touchscreen has stopped working twice. Each time I received a replacement phone which has been refurbished. I purchased a new phone yet receive a refurbished phone. Refurbished meaning someone else returned it, you did a temporary fix and sent it to me. Only for the same thing to happen less than three months later. This has happened twice to my sister, once to my niece and according to all the postings regarding your products a lot of other people. There really should have been a recall on this product. I will absolutely never purchase another Samsung product due to how this has been handled. As I read the reviews posted prior to mine I am noticing a trend with your products. I am extremely dissapointed that in the very near future I am going to be "forced" to purchase another phone when they should last more that 1 year, let alone 3 months. | |
| Anthony | 3/2/11 |
| I just wanted to say that every appliance and electronic in my home is made by samsung and has been for years and not once have I had any problems with any of them except my cell phone which is understandable! Go samsung! | |
| Samsung Dryer | 2/26/11 |
| The Samsung dryer I bought 3 years ago is a piece of crap. In less than year the sensor dry stopped working and now the clothes take hours to dry. We have checked for lint, read the manual and had repair men out. What garbage. I will never buy a samsung product again. The dryer balls the clothes up in a ball and it takes forever to dry, they are wrinkly and use way too much electricity. The washer is an even worse piece of garbage (stink) but I won't get into that. Everyone knows the front load washers are garbage now. I am just shocked at how BAD the dryer is. I had a sears dryer for 15 years, 15 years!!! and not a problem. Made the mistake of thinking a sensor dry dryer would save electricity. Well that stopped working right away, it would go into a cycle where it would count down, count up and never turn off. That is a fire hazard. So I stopped using the sensor dry because I did not have money to repair or buy a new one. Now the dryer is taking hours to dry, at least 2 cycles. We have checked the lint in the vent, checked the manual and tried using different dryer settings. I will never buy a samsung again. | |
| Sheryl | 2/28/11 |
| To whom it SHOULD concern... I bought a Samsung TV in 2007(top of the line at the time). TV went out one and a half years later (I have an extended 4 year warranty so it is still under warranty). The broken part was replaced. TV went out again one year three months later. I was told the same part needed to be replaced. I called customer service(It's like pulling teeth to get any information). I spoke with Liz. I was getting nowhere with her so I asked to speak with a supervisor. Liz refused to connect me with her supervisor even after multiple requests. She read a written statement at least 5 times before she told me to "hang up and speak to someone else"(quote from Liz) then, she hung up. I called back again, spoke with another customer service rep, repeated the information. I requested to speak with a supervisor. Right, here we go again... After much discussion and time(they try to wear you down), I finally spoke with a supervisor named Gary who also read from a written statement but did say, "sorry for the inconvenience"... The part is "your ongoing expense, part of regular maintenance". I then requested the corporate address. Gary stated he had "NO CORPORATE ADDRESS" I could not believe my ears...Is this really a business? What type of people work there? Why would I purchase a TV that would break down every year in a half? Something is seriously wrong in this company. I'm giving information to you all, so that you will know who to lodge you complaints to, as it appears that no one listens or cares at Customer Service. ALL WHO ARE DISSATISFIED PLEASE WRITE: Mr. Yangkyu (Y.K.)Kim. President and CEO Samsung Electronics North America. or Mr. Lee-Kun-Hee. Chairman and CEO Samsung Group. Samsung Town. Seul, South Korea | |
| Marilyn Y | 2/23/11 |
| I bought a Samsung refrigerator a few months ago and the paint is peeling off the door. I am getting the run around. The company states that cosmetic damage is not covered under the warranty even though this is not damage but a defect in workmanship. I totally agree with the "unhappy sucker" above. DO NOT BUY A SAMSUNG REFRIGERATOR. YOU WILL BE SORRY IF ANYTHING IS WRONG WITH IT BECAUSE THERE WILL BE SOME EXCUSE ABOUT WHY IT IS NOT COVERED UNDER WARRANTY. | |
| Greg Haas | 2/21/11 |
| Samsung, Congratulations, you sold me a piece of garbage Refrigerator. Your parts department made my somewhat working refrigerator, into junk. The only thing that wasn't working was the water dispenser, and now, my ice maker and freezer are not working. I've had the unit for 6 months!!!!!! All of my food spoiled and I have been waiting for 2 weeks for the "EXCHANGE" that they requested. This company is a joke. They are STEALING money and I will report this to the Better Business Bureau. As consumers, we deserve better than this!!! I am so sick of being taken advantage of by corporate america! If everyone with a bad samsung experience can post about their product or customer service experience, we may be able to get rid of Samsung, the leader in terrible customer service, malfunctioning products, and awful lead times. I feel like a sucker today....but i will never again buy Samsung. | |
| Upset and Frustated | 2/21/11 |
| I purchased a Impression and the touch screen stopped working, however, I was still able to make and receive calls. I contacted Samung for support and after they troublehsoot. my phone was completely dead. UNABLE TO MAKE AND RECEIVE CALLS. I called back and spoke to a supervisor who informed me there is nothing he can do. | |
| Richard & Nathalie Bliss | 2/15/11 |
| We REALLY love our 4 appliances, but Samsung's extended warranty provider, AMT Warranty Corp.in Cleveland, is the ABSOLUTE pits! We have been trying since November to get copies of our 4 one-year extended warranty agreements, which we paid for in November via AMEX. We've sent letters, e-mails, and had too many phone conversations to count. Have gotten nothing but constant run-arounds and lies. We have received the agreement for the refrigerator, incorrect agreements for the washer and dryer, and nothing for the dishwasher. Last week we filed a complaint with the Cleveland Better Business Bureau. This company certainly puts a bad light on Samsung. Will probably stick with GE appliances in our next house. Had no trouble getting written warranties for my stove and microwave! bliss3275@aol.com | |
| Jessica B., Emeryville CA | 2/18/11 |
| Abysmal customer service - infuriating, rude, waste of time and money. Sams ung ventually sent me a replacement for a 30" monitor - SyncMaster 305T. The replacement didn't work. They refuse to do anything about it. Awful, expensive - so angry here. Product was great while it lasted - lots of money down the tubes... | |
| Rob | 2/19/11 |
| Same story here - bought induction range only to discover that it doesn't deliver constant power to the burners. If you have the back right burner on high, and put the front burner on 5, the induction noise goes from steady hum to a buzzing pulse. In fact, if you bring water to just about a boil under 'high' and then turn on the front burner at the point the bubbles are forming on the bottom of the boil, the back burner drops out of boil - even though it is still on high - CLEARLY - the power output has dropped by turning on the front burner. SUPPORT WAS HORRIBLE!! I echo the frustration of anyone here who has called their support department, spoken with supervisors, called Executive Customer Support (hahaha!), or corporate - I really like the stove - now I do not - and I will never buy Samsung again! | |
| Jacquelynn Nash | 2/7/11 |
| I have a Samsung Intensity mobile phone and I immediately started having problems with it. I have only had this phone for 8 months. It will randomly shut off and lock itself. Also, just recently the phone started messing up with the texting features. When I press the C button it would put a 0 in place of that and whatever letter buttons I press it will put different numbers and letters. Then it wouldn't shut off without taking the battery out. In addition to all those problems, once I take my battery out and put it back in, my code to unlock my phone wouldn't work. The phone would automatically punch random numbers and wouldn't let me erase what had already been inputted by the phone. This phone is a horrible product. What really makes me mad is the fact that even though I did nothing to cause these things to happen, it is unable to be replaced without a 300 dollar fee. Honestly, there should be another way to check phones without charging 300 dollars for a tiny scratch. If the tiny scratch was the cause of the default it would have been happening right away. Not just all of a sudden not working or being able to call out. Not to mention that other people I know with the same exact phone have had similar problems with it. I do believe it's this particular phone. However, I have Verizon, and my warranty isn't up and there is no water damage done to the phone. The Verizon store employer said that they could send it off to Samsung but if they find any bit of damage that Samsung would charge 300 dollars. That's absurd when it is Samsung that is at fault. I would not recommend the Intensity or any of your products to anyone. From the looks of your reviews maybe I should have read up on your company before purchasing your product. My phone was 200 and something dollars? This piece of crap isn't worth that much. I would like someone to contact me back on this matter. Please and Thank you. Jacquelynn Nash Jacquelynn.nash@gmail.com | |
| Patty Jones | 1/31/11 |
| I have a samsung camcorder and the software is no good and their giving me the run around telling me to contact Samsung phone. I can't use the software, I have to take my disc to a store and have copies made instead of at home on my pc. Once they get your money, they don't care what happens. | |
| Mike Andrews | 1/25/11 |
| I am really worried with some reviews i have read about some products that Samsung have but in particular with the level of customer service. I am dying to see the new Galaxy s due to be unveiled on Feb 12th/13th (apparently) but i have read so many negative comments about updates etc for their phones. If people are not going to get updates then they wont buy so why do it. Come on Samsung ... wake up guys and pull your fingers out a bit coz you're losing customers,trade and money. | |
| Mario Vignola | 1/25/11 |
| IF there was a minus number I am SURE all the one stars would be minus !!! I like THOUSANDS of others got a TERRIBLE PRODUCT in my 2008 40" 1080 HD FlAT SCREEN TV. I have gone to MANY of sites to find out there are LOADS of problems with Capacitors. I have called and gone to 6th Av. because I purchased it there. They didn't do any thing to help me but give me Samsung service number. That was a joke like many others ,they never even called me back. I don't understand how a car company can have a recall and give you floor mats and you can sell a inferior product with known problems and our leaders DON"T get involved !! I guess we have to go to the next level on our own !! | |
| Unhappy cellphone customer | 1/28/11 |
| Purchased a Samsung Cell Phone through Verizon that dies within 4 months of usage due to battery malfunction. I did not expect that a Samsung device would malfunction so soon hence did not insure it, now I'm stuck with an inoperable device and too costly to replace. | |
| bobby bowen | 1/28/11 |
| I purchased my Samsung 52" TV about 2-3 years ago. Last week my wife and I noticed white dots on the screen. Everyday more and more dots appeared. I then noticed hundreds of black dot. The black dot turned white (clear) and it appears the inside of the tv screen is deteriorating. Samsung tells me that I have to pay to get it fixed. A product defect and I have to pay. I have a Sylvania 19" TV I have had for 10 years and it works fine. The company does not want to stand by their product. Never again will I purchase anything made my Samsung. | |
| antonio | 1/27/11 |
| Purchased a perfect camera from samsung. There was no problem with the camera until the sent it off for repair i sent it off on 10/20/10 . They keep on telling me that they have to ship my camera to 5 different dept. Now Samsung is sending me crap that they wont accept my warranty because its past the date. I sent my camera off b 4 the warranty date. I STILL DONT HAVE MY CAMERA TO THIS DATE 1/26/11 | |
| rob a | 1/27/11 |
| Have to agree with the general consensus of poor customer service. I bought an induction stove and after 6 months the power management system for the induction began demonstrating signs of trouble. I called tier-1 - "HOLY COW", I wish they were outsourced to India they were that bad. Eventually escalated to Executive Customer Relations - What a joke - any company that has a call center for ECR has got to be messed up. They didn't get anywhere and told me they couldn't over-ride tech support. HUH? The whole purpose is to do what is best for the customer and by design, the company. | |
| Harper | 1/2/11 |
| I purchased a 52" tv, a 7.1 home theater system and a blue ray player. All this cost me about $2300.00. About 1 year or so after having the home theater system, it just stopped working. I tried emailing and calling samsung support. OMG they do not care about the customers concerns at all. They are absolutely rude and act like you are too much of their time. I work for a fortune 500 company, and we are a in the fortune 500 because customers ALWAYS come first!! ALWAYS!!! I am so frustrated and disappointed in the unit I purchased. I can only wonder when the rest of your product that I own will stop working. I have already told 4 of my family members that planned on getting samsung product for xmas to think twice. They ended up purchasing different product. Thank goodness I saved them from the frustration. I hope you try to make things right with all of these people including myself. Your product is only as good as you make it and back it up. I WILL NEVER PURCHASE ANY SAMSUNG PRODUCT AGAIN!! I HOPE YOU MAKE ME WANT TO CHANGE THE WAY I FEEL ABOUT THAT! If you do not, than that just shows me you don't care about the consumer..AT ALL! | |
| Unhappy | 1/6/11 |
| Do not purchase a TV from Samsung! As a matter of fact, do not purchase ANYTHING from Samsung. Bought a TV and it is already broken. When I called to get help they give me phone numbers to repair shops in the area who are lazier than Samsung. They do not answer the phone or call back and to top if off want to charge over $400 to come and fix the TV.. I am absolutely furious and will never ever buy another product from this awful company! Beware before you purchase!!!! | |
| Vicki Carter | 1/7/11 |
| My mother is 74yrs old and does not have alot of money 2 1/2 yrs ago she bought a samsung 50 inch. plasma. The other night we were watching it and heard a loud pop and that was that. The tv lost it's picture and we have tried everything that we could, talked to the company and were told that they were sorry, nothing they could do because it is out of warranty and there is nothing they could do about it. When we called a repaire person we were told it was going to cost just about the same amount as she spent on the tv in the first place. We are going to have to get a new tv, YOU CAN BE SURE IT WILL NOT BE A SAMSUNG!!!! | |
| Michael Odem | 1/10/11 |
| I purchased a 58'' Samsung Plasma tv from American Furniture in Ofallon,IL phone number 618-622-6000 on 3/13/2010 and sale number... (More) I purchased a 58'' Samsung Plasma tv from American Furniture in Ofallon,IL phone number 618-622-6000 on 3/13/2010 and sale number 03130285499-XY that cost me $1494.88 plus tax. My sales person is Brandien Robinson and knows about my whole situation. I also purchased the extended performance guarantee plan for $299. It was in box for the first few months as I was in process of selling house and moving. I then had it on a rear mounted entertainment stand for 6 months in the new home that worked flawlessly until my girlfriend and I had it on the whole day November 14th and that night we were cleaning our room and came back down to turn it off for the night. When she went in it was still making sound but had no picture when she looked and noticed a crack in the screen. When we looked closer the crack was internal and had no damage to the outside glass even when you rub hand across glass. We called American for warranty repair and took it into the store to get looked at. They sent it off to their repair facility which said they would not cover it. American suggest to call samsung as I did. I filed a repair order as they requested pictures of all sides of the tv. Upon them viewing pictures they denied any replacement or repair cost under warranty trying to say that I damaged it and it was "Physical Damage" I frustratedly argued with them that how is it physical damage when NO ONE was in the room when the tv cracked internally. There are absolutely NO marks/scratches or anything ANYWHERE on the tv including the screen. They never have even seen the tv in person, only by a picture yet they argue its physical damage and wont cover any repair/exchange cost under any warranty. Their POOR customer service refuses to even bother investigating further. Looking more into this issue online and from other peoples experience I found I am not the only one that has had problems with samsung tvs doing the same thing as some witnessed it as they were even watching it when they heard a pop the screen went black and they seen a crack appear. I also found out and think its odd that they came out with an identical model tv other than they put a lower wattage power supply in it as Brandien from American told me. It just struck me as if they noticed a problem with the heat admittance of higher wattage power supply creating problems and updated the model because of it. Not saying I know anything about electronics failure or anything. This issue has put a lot of stress and frustration as I had no involvement in the failure of this television and I still owe money on it and I expect such a large company to support their customers as they should. (Less) | |
| chukwudi mbanugo | 12/28/10 |
| hi,i have a buisness idea i want to share with samsung,i hope i can be reached back(080-3-0779539) so as to reflect my ideas to the actual management,thanks | |
| unhappy sucker | 12/20/10 |
| I bought a Samsung 40" HDTV Nov of 09. To my surprise and disappointment a year into my nice new expensive TV it goes out!!?? What the heck? You have got to be kidding me! I can't believe it. Should'nt a tv like this be functioning for years to come!? After this frustrating situation and reading all these nightmares of reviews, I too will never purchase anything from this terrible company again! And trust me this T.V. will be replaced or all hell will break loose!!! Get with it Samsung ive worked for people like you who don't care about your customers, rip them off and think all your products are the best! READ ALL THESE REVIEWS IF YOU HAVE THE GUTS AND THEN YOU'LL HAVE TO THINK AGAIN! | |
| samsank | 12/15/10 |
| I hope this f... samsung company will go down soon... I tell everyone that i know to stay away this brand.... | |
| unhappy samsung vrt steam dryer owner | 12/15/10 |
| Your dryer sucks, sucks, sucks..... this is the first review i have ever done. the lint deal is a joke. do not buy one. warranty sucks..... designed to fail in 14 months. the samsung vrt steam dryer model DV448AE is a complete failure. sad thing is that consumer reports gave this dryer the highest ratings??? obvious that they didnt test it for over a year because they would have realized the fatal flaw. the lint screen..... Samsung should do a voluntary recall on this product. | |
| joanne spooner | 12/3/10 |
| I have purchased a 52 inch Tv not even 2 years ago . guess what? It does not work. It has many lines going across it and then the picture disappears. Sure you can get it fixed I was quoted today by an NTL repair man 1300.00 I think today I could purchasde another Tv with a loyal company who cares about their customers for a lot less!!!! Come on Samsung stand by your product and refund the millions of customers you have let down. Take a look at your customer complaints their are millions!!! Shame on you!!!!! I will be sure to let the whole world know that samsung's tv are worth less!!!!!!!!! I am sure all you big wigs will have a great time relaxing in front of your tv's on christmas guzzling the eggnogs while the rest of us shut off our broken tv's and spend time with our kids!!!!!!! Happy holidays | |
| Gloria Gephart | 12/3/10 |
| On or after December 10, 2006 my husband and I purchased a 52" Samsung HDTV 1080P from HHGregg. Along with this purchase we also bought the extended warranty on the television. It has been a wonderful flatscreen up until a week ago. Upon calling HHGregg regarding warranty we were told the television was out of warranty. So, we then called Samsung and we were told that our extended warranty shouldn't have kicked in until the 1 year manufacturers warranty had expired. This meant we would have until at least the 10th of December 2010 warranty coverage. We have called HHGregg and talked to several people/managers. They are sticking to there story that our extended warranty overlapped the original manufacturers 1 year warranty. I know that is not what they sold and told us. I wouldn't have bought something that overlapped. The purchase price for the extended warranty was $300. Let me tell you, even though there have been no prior problems with Samsung, I will not ever purchase another Samsung because of the way HHGregg has treated us. I will spread the word to anyone that will listen to me also. You need to get HHGregg boned up on customer service. They have NONE!!!!!!! | |
| Bruce Robinson | 12/9/10 |
| I purchased a Samsung Moment from Sprint a little over a year ago. I loved the Moment, but found out that it was discontinued when i took mine in with a charging problem. The tech guys at Sprint claimed that they couldnt fix the problem in store when i clearly know that they can. I had the same problem previously & the same store fixed it. Im actually writing to express my total dislike on the Intercept that they told me was an upgrade from the Moment....to me personally its more of a downgrade. i bought the Moment for the Flash most of all, the Intercept doesnt have, Theres a feature within the contacts that allows you to send certain callers straight to voicemail on the Moment that I truly need, which the Intercept doesn't have & there are more features that I chose my Moment for That the Intercept does not have. i asked the manager at Sprint if i could just get the Transform instead bc it is more compatible to the Moment then this Intercept....I love Samsung products but i really dislike this Intercept. Can someone please contact me to assist me in anyway to get a better phone.... -Thanks email: Lilbrob4141@gmail.com | |
| Jesse | 12/13/10 |
| Discusting..NASTY!!! I hate SAMSUNG!!! I will never ever buy anything from this GOD AWFUL company again!..Ignorant idiots in customer service, giving me the run around and FALSE INFORMATION! the hold times are appalling the reps are LIARS, and they do not even respect thir own warranty policies!!!....REALLY???...1000 dollars I pretty much gave to them, for a plasma tv, that had no sound from day one...They were blaming me...ITS MY FAULT YOUR PRODUCT IS FAULTY???...I am currently waiting for a "call" from "headoffice", rep said 30 minutes....ITS BEEN 3 HOURS.... I WILL BE GOING TO THE MONTREAL GAZETTE ---AND CTV---- this is a horrible scam of a company!!!..YOU WILL BE HEARING ABOUT THIS IN THE MEDIA!!! I hope other irrate or dissatisfied consumers follow suit and bring this out to the public!!....I am suppling my EMAIL, if you would like to contact me and we together can file a class action Law suit so this stupidity and ABUSE stops!!! thanks... looking forward to hearing from you MaliceGunn@hotmail.com | |
| Steve Waclo | 12/13/10 |
| If you ever feel like wasting about an hour of your life, call the Samsung Corporate offices in NJ at 201 229 5000 and try to talk to someone in the admisistrative (or any other)office. Frustration :-( | |
| M Sullivan | 12/2/10 |
| Have a Samsung BlueRay DVD player. Won't play newer versions. Called their 800 number. Their staff sent me the WRONG version to install to update the software. Guess where their customer support is located? The Phillipines!! Will NEVER buy Samsung again! Complaining to the FTC in Washington, D.C. | |
| JOEY LONG (252-442-1806) | 11/27/10 |
| DO NOT BUY SAMSUNG PRODUCTS !!!!!!!!!!!!!!!!!!! BRAND NEW PLASMA 50 INCH FROM BADCOX FURNITURE, IT GETS TOUCHED LIGHTLY ON THE RIGHT HAND SIDE BY A PLASTIC DVD CASE, AND IT CRACKS, NOW THE WHOLE TV IS SHOT, AND ITS 3 WEEKS OLD, AND NO ONE CAN HELP ME, I HAVENT MADE 1 PAYMENT YET THOUGH NOR WILL I.......ILL JUST LET IT WRITE OFF ON MY CREDIT, 1,000 + INSURANCE OF 299.00 >>>>>SAMSUNG IS A JOKE........scorpiopitbuJL@aol.com | |
| john stanczyk | 11/30/10 |
| i purchased a lnt5265f tv and it was great, until now. it clicks on and off dozens of times before it finall stays on. I have sent emails and other requests for help without a response. what is going on within samsung? | |
| ridiculous | 11/23/10 |
| samsung is a joke, ive never purchased anything from them before, and i NEVER will again, they DO NOT back up their products and their customer service is horrible, no help whatsoever, they might as well not be there. BTW your corporate office phone number is 973-601-6000. Just in case you want to inform your staff, since they have no idea what it is and the women that helped me told me "google it if you need it because they dont give it to us" | |
| Patricia Violi | 11/9/10 |
| I purchased the Samsung VRT - Steam washer & dryer. One of the biggest disappoinments ever, especially the dryer. My sheets have to be dried 4 and 5 times because they roll up into such a tight ball. It sounds like I have a bowling ball in there. I bought no-iron sheets and they come out a wrinkled mess. Two different guests have come to my home and asked how I like them because they dislike theirs also. Almost $3000 for something that I hate. pmvl1225@aol.com | |
| LINDA SIMPSON | 11/3/10 |
| I PURCHASED A SAMSUNG WASHER/DRYER COMBO FROM HHGREG...FIRST MISTAKE! SECOND MISTAKE...NOT CHECKING OUT THE DOWN TIME, NO PARTS AVAILABLE AT ALL, AND NO CCUSTOMER SUPPORT FROM EITHER COMPANY. THIRD MISTAKE: THERE WON'T BE ONE! IF I EVER GET A DRYER BELT (WHICH APPARENTLY IS AS SCARCE AS HENS TEETH) AND FIX THIS LEMON, I'LL SELL IT, AND BUY A KENMORE! OR SOMETHING REALIABLE......THIS IS RIDICULOUS...NO BELTS...WAIT FOR A BELT FOR A MONTH! R U KIDDING ME........YOUR COMPANY SUCKS! | |
| Cynthia Gonzalez | 10/6/10 |
| Wanting to find out why It is only 11:00 am Pacific time and Corporate office is closed when recording says open 0900 to 1100 eastern standard time? | |
| Phebe Faison | 10/6/10 |
| Hello, I use to love Samsung products and purchased them all the time. In June '10 I purchased a 50" Samsung TV Model Code PN50C450B1DXZA, Serial No. Z1M83CQZ318718M. By then end of June'10 the screen first started going in and out but I assumed it was the cable. This happened a week before it completely went out when I wasn't home so my husband said I might need to reprogram the remote. I proceeded to unplug the power, cable line and also tried the remote to no avail. When looking closer I noticed a small crack in the upper left side of the screen. The TV is not mounted to the wall. I then called Samsung and they put in a request because I had not had the tv a month yet and I bought it as a Father's day slash Birthday gift for my husband. We already had a 42" in our room and had planned to switch out and eventually put the 50" in our room and purchase a 60" or 70" Samsung for the living room. Well, I was told to take pictures of the TV from all angles including the back to make sure it didn't fall off a wall. I did what was asked of me and finally your customer service got back with me saying they could hardly see the crack and I told them I know and I don't understand how something so small could have that kind of effect so they asked me to take another picture and email it to them and the committee will review it and get back with me. When they did call they said they thought something was thrown at it and that they would not cover it. First. I DON'T UNDERSTAND WHY YOU ALL THINK A PERSON WOULD PAY FOR A 50" TV ONLY TO THROW SOMETHING AT IT TO BRAKE IT! THAT IS SIMPLY A EXCUSE ON YOUR PART TO NOT FIX WHAT SHOULD BE FIXED! I WAS A LOYAL CUSTOMER AND OFTEN ADVISED FAMILY AND FRIENDS TO PURCHASE SAMSUNG PRODUCTS WHEN POSSIBLE. I'M VERY UPSET AND DISSATISFIED. I'M ALSO CONSIDERING GOING TO THE NEWS MEDIA. THERE WAS NO CONSIDERATION IN THIS MATTER AT ALL. AND, IF I OR MY HUSBAND WOULD HAVE THROWN SOMETHING AT THE TV, I DO BELIEVE THE CRACK WOULD HAVE BEEN MUCH LARGER. IF SAMSUNG IS WHO I ALWAYS THOUGHT THEY WERE THEN PLEASE CORRECT WHAT HAS BEEN DONE TO ME AS WELL AS ANYONE LIKE ME. I REALLY VALUED YOUR PRODUCT AND SERVICES UNTIL NOW AND I'M VERY SAD ABOUT WHAT HAS HAPPENED. I CAN ONLY HOPE CORPORATE HEADQUARTERS READS THIS REVIEW. | |
| Phebe Faison | 10/6/10 |
| I wrote the above review for Samsung. My email address is blessedwonder38@yahoo.com | |
| Alex | 10/4/10 |
| I would never buy any major appliances from this company. It seems that Samsung doesn’t care about lousy support. Support company selected by Samsung sends technicians who are not able to fix simple problems who disappear shortly after and never call back. Customer support center never link their tickets with third party companies tickets and their service company doesn’t have even voice mail… You have to call customer support center and obtain another ticket number.. Do you expect to get a good service after all? I wanted to buy 55 LED TV, but I will think twice before I make this decision. Alex | |
| Bryan | 10/3/10 |
| I purchased a samsung home theater system and have had numerous problems with it. Evertime I call samsung customer support they blame me needing a firmware update for my unit. After months and months of firmwares arguing and fighting with them they finally took my player in to repair the problem. They were nice enough to pay for the service right? Until they fixed one problem and sent it back with another...now they are calling it anout of pocket expense and don't want to own up to fixing the problem they initially caused! This was my 2nd home theater system that I bought off of samsung and I won't be purchasing anything else unless this matter gets handled! The lady I talked to refused to help me and so didn't samsung! | |
| Urmila Hovis | 9/28/10 |
| Hello We purchased a 50" Samsung Plasma Television through HHGregg in January 2010. The sale also "threw in" a Blu Ray Wireless Home Theater System, 5.1 VH. At the time of purchase, we had no intention of buying a television as large as we did nor did we plan on spending that much money, but we were told what a fantastic deal we'd be getting by the salesman. The salesman did not tell us that we needed to buy the Wireless Receiving Module, SWA-4000 immediately.Since we had spent much more than we originally planned, we did not buy the wireless module right away. Now 8 months later, we decided to go back to HHGregg to buy the Wireless Receiving Module, so we could get the full benefit of our system. We were sold the SWA-5000 by the salesperson, who told us it would fit our model, even though my husband pointed out the owners manual stated the unit was SWA-4000. We went home, of course it didn't fit, there in lies our dilema. HHGregg does not have the SWA-4000 in stock, nor does any other store we've checked with. We've checked on-line found units that run $400 or more. We are very unhappy with both HHGregg and Samsung. We were considering purchasing a 28 cu ft Samsung Stainless Steel French Door Refridgerator, from HHGregg but have now re-thought our decision. Not only will this be a loss for HHGregg but also for Samsung unless someone decides to step up to the plate and help us in this matter. What I am asking of you, Customer Service for a major corporation is to do the right thing and send us the SWA-4000. We paid $125 for the SWA-5000 and would be willing to pay $125 for the SWA-4000. I'm not being unreasonable in asking to pay what I had paid for the wrong unit. Your response to this matter will be greatly appeciated. Thank you Urmila Hovis, currently a dissatisfied customer of Samsung email address: uhovis@cfl.rr.c | |
| Write A Review For Samsung Corporate Headquarters Note: This is not to be used to contact Samsung Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Samsung. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
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Subway Corporate Office
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Wachovia Bank Corporate Office
Urban Outfitters Corporate Office
Ikea Corporate Office
Friendly Ice Cream Corporation Corporate Office
Aaron's, Inc Corporate Office
more