Samsung Corporate Office & Headquarters

Samsung customer service is the worst, Do not purchase a Samsung product. If you do you will regret it if you need the service department. You will spend more tinme trying to get it resolved tahn the4 product is worth,

I love this phone so much I give it hugs and snuggle with it. I just wish America could have gotten the quad core version. Don't disappoint me with the S5 xD

Bought a 55 inch 6000 eh tv. Didn't work out of the box. Called and was told my only option was this. When available we are obligated to send a repair man to diagnose and repair your tv. I wouldn't have had too big a problem with this, but i wanted them to extend the warranty on the part they replace or the tv itself. Come on it wouldn't even turn on. If you're confident in your product this wouldve been a no brainer. Wouldn't cost you anything. They said no gave me the same speach. So I went with plan 2. Sent it back LOL. didn't cost me anything and in the long run Samsung can keep their broken tv

Bought a samsung S3 phone 4 months ago and every time a new software update comes out the phone will not excecpt the downloads defected software with one year warrenty can not get anyone to correct the problem. Will never buy another SAMSUNG Product AS LONG AS I Live and will not recomend to anybody.

I bought a 2010 plasma TV that went out less then a year later. They replaced back panel less then year later did the same thing replaced again. Now 7 months later doing the same thing now they say I'm out of luck. Dont buy any Samsung products.Paid 3000 for a tv and can not even watch it with all the purple lines goig through it.

I have a Samsung Microwave, which I purchased at Lowes, and paid up-word close to 500.00 dollars, now it does not work, it starts beeping for reasons I don't know. Have to un-plug it. my question to Samsung, is there products only supposed to last just over a year? Products suck if you ask me.....!!

Excellent poor service. Charger stopped working for a 2 months old Galaxy 3 and company wants the customer to send the old charger and upon testing and receipt replacement will be sent. Once in France -Apple even sent a new phone replacement to my hotel room

Make great product like galaxy 3-4 etc. Statestically some are defective. The componey has no concern about inconviniance and loss of business due to defective products. staff has no knowladge no customer service

my s3 works inly for 8 months,and now it's had a sudden dead..there are no international guarantee,and if i take it to service it,i'll have to pay a lot..now Samsung,i want a explaination!!!!

I purchased Samsung - 28.0 Cu. Ft. French Door Refrigerator with LCD Touch Screen and Apps - Stainless-Steel SKU: 2305079 from best buy in Nov 2012 Come January 2013 the LCD screen broke. I called to have it reapaired under manufacture warranty. I have 5 ticket numbers still a broken screen and have gotten nowere the applainace center they gave me is C & E appliance in ct. This company has by far the worst service of any repair company I have ever used. The are the authorized provider for SAMSUNG so if you need a repair make sure you ask for a different repair service. They have a habit of not showing up for appointments and ordering the wrong parts as well as lying about backorder status. They are utterly incompetent and to make matters worse the receptionist iS condescending and rude. I have been waiting since January for them to come and repair my refig. If I could give negative stars I would! In the process of filing a consumer protection and better business bureau claim. it is now april and my refig is still broke. Samsung has now helped me on this matter at all my rating is not one star i had to put it there to submit rating is 0

Bought a Galaxy Tab in Dec. Quit charging in March, sent it in in April. Got an email that they will NOT fix it because there is a hairline crack in the front. The tab works fine...just won't charge. They wanted me to send them 159$ to repair it!!!! SERIOUSLY!!! Then said that would not repair it at all until I paid that amount!

i bought a 27 inch game television and 6 months after it would not turn back on i called samsung i was told it was under warranty then they sent me a shipping label then i sent my tv in a week later i get a email saying my tv was out of warranty and they want 150 to fix the damn thing after i paid 20 for shipping materials on top of the 400 i paid for the led tv thats 600 bucks on a 27 inch television i called samsung the lady was rude with me and when i asked her for the manager or supervisor she said she was both of them and wouldnt give me a name or number to report her DO NOT buy samsung at all ever

I recently just purchased your samsung galaxy S3 i recently ran through 3-4 galaxies already and every time i purchase one of your products i always come in contact with a flaw or an error (ex . The play store wont open or the fone will say google.gaps.com unfortunalty stopped.) I really love your products and i would love to become a tester for your new up and coming products and try to find flaws soo your other worthy customer wont complain amd etc.

I own your 10.2 inch tablet and because I was so impressed with the look, feel, use and all around function of the tablet I decided to purchase the galaxy s3 phone....man this is a headache I am dissatisfied drops call like it is from the 80s can not use it my own home.....I am upset

On Apr 17 I purchased a galaxy tablet 2.0 at the Panama Duty Free at the Airport. They said the product has worlwide warranty just showing the invoice. When onboard I noticed a small damage in the screen. When arrived to my country of residence (Colombia), I went to Samsung, they said the product is not under warranty unless I show them a warranty certificate. I sent an email to Panama with no reply yet. I sent an email to Samsung USA they replied saying the product was purchased outside USA, same reply from Samsung UK. I am trying to understand if I am dealing with a serious corporate company; where I was supposed to purchased the product to be heard? Thanks

Got this last Christmas and it never worked right from the get go. I called support and they got me going. It continued to mess up so I called again and said I want to send it back for a replacement. To make a long story short because I removed the sticker on the back, my warranty is now null and void. Sure enough, it does say not to remove the sticker in the warranty. BUT.....how many do you think read those long, long warranties?? Avoid this product it just didn't work for me. As far as Samsung as a whole...if they don't want to stand behind their product the product is not worth having!

`The worst stereo paid warranty. Spent hours on phone several times and years without product working ever. I just got a replacement in september it does not work also. They want money for warranty but if you add up time , phone hours, plus i have paid for a good product but a system that does not work seven times is a lemon.

On march 2012 I purchased a samsung dryer, buy April they were replacing that dryer due to issues. Less than a year later the dryer stopped working again. I called Samsung and filed a claim. The repair man came out in good faith, and not samsung is refusing to pay them. I have written a letter and explained my isses, but have not even been contacted. I also have stressed my letters are coming off my washer and dryer, but was told this was cosmetic. How is the letters that tell you what you need to do cosmetic. Again, no one has contacted me concerning this. I will never buy another samsung product.

It is my fault; I didn't do my homework and purchased your product without realizing your technical support was offshore. What's the matter? Doesn't your company make enough money off of Americans? Don't we deserve to be employed by your company? Just because you can get cheaper help overseas all that does is pad your bottom line - puts more money in the pockets of your officers. YOU MAKE ME SICK. I don't want to talk to the Phillipenes and I don't want to talk to India when I have a problem. I want to talk to the Good Old US of A.

The FR266ABRS is the worst appliance that I have ever owned. It is a double door french model. I have owned it less than 5 years, Door does not close properly, ice maker has gone out twice, one of the doors does not close properly and now the freezer has gone out. I have talked customer service about repairing this thing or replacing it. No help at all. The only satisfaction they have offered is for me to pay for a Samsung certified diagnosis to determine if the sealed unit is the problem. If that is the problem then I am still under warranty. However, this unit is a lemon and more failures are sure to follow. I am leafleting Best Buy and sears with a Samsung no buy warning