150 West Church Avenue Maryville, TN 37801
(865)379-5700
Reviews For Ruby Tuesday Corporate Office
Robert jeffries  | 5/21/12 |
| My wife and I and two "special" citizens went to eat at Ruby Tuesdays in Gloucester VA. The hostess was very nice, she sat us down and said that our server would be with us shortly. We were very hungry! There were three servers and who only had two tables apiece.They looked at us but avoided us like the plague. Even the manager came onto the floor and assisted other customers but ignored us. Twenty minutes later no contact, no drinks,no nothing,so we left and took our business next door to "Little Italy", and spent $120.00 there and had a Fantastic seafood lunch. There was only one server for the whole dining room,and she was fast, polite and professional, and the food was to die for !!! | |
| Scotty1774@yahoo.com | 5/21/12 |
| I ate or tried to eat ate r t in Newport TN.. About the time my food arrive to the booth directly behind the bar.... The bar tender hands a friend at the bar a paper cup with a napkin to spit his tobacco while I am eating.. Sickkkkkk. I sent a letter and email which was prompted to the location.. Have not heard a word back except a verification email saying how important I was and how someone on there team would contact me.... Place is a mess.. Beware | |
| Jonathan | 5/22/12 |
| I went to Ruby Tuesday's because of a 25% off coupon in the mail. My girlfriend ordered chicken which was fine, but I ordered Rubys minis burgers (well done, I might add) and saw pink insides after one bite. I sent them back, and they literally slapped the same patties back on the grill for a minute or two. I got them back and was hungry enough to make the mistake to finish them. About an hour later, I threw up the entire contents of my stomach and felt sick for two days. To top it all off, I went back and complained to a manager about it, and she passed me off to the corporate offices which made one attempt at contacting me during the workday and will not pick up the phone no matter how much I call. Ridiculous! | |
Natalie Pollock  | 5/22/12 |
| My husband and I love Ruby Tuesday, and we went there at least 1 a month if not more. We are very upset that you pulled out of Washington State. You left us high and dry with no warning. The closest Ruby Tuesday is in Beaverton, Oregon. Almost 200 miles away. Are you going to bring Ruby Tuesday back to Washington any time soon. We are very sad that they are closed. We loved going there for the Salad Bar PLEASE bring our Ruby Tuesday back to the state of Washington. Especially to the Tacoma area. | |
Anonymous  | 5/23/12 |
| In Old Bridge, NJ - Ruby Tuesday's runs an offer for "free fondue". If the server does not offer free fondue by the time drinks are brought out, you receive it for free. I sat up at the bar, where this offer was placed on the bar table. I ordered. I was brought my drinks. No fondue offer. So, I requested my free fondue, which the bartender agreed with. He went to order it and then came back, saying his manager told him it does not apply to the bar. I asked to speak with the manager. The offer for free fondue is on the bar table, nor does it say that it does not apply to the bar. It says "if your server does not offer you." The Ruby Tuesday's manager comes out and tries to tell me bartenders are not included in this offer. I told him, the offer is being advertised ON the bar table, the bartender took my order and *serves food* - he is a server. He argues with me, saying that the advertisements they get are "from corporate", and he has nothing to do with it. That they are put out with the drink offers, that's why they're on the bar table. In reality, the advertisements are are just paper slips, easily replaceable with other drink offers. I told him he should easily remove the paper slips and replace them with other drink offers - it's false advertising otherwise. He fought with me telling me to "call corporate if I have a problem with it.", and offered no compensation for his false advertising, argument, or misunderstanding. The bartender kept quiet after that, and the other staff was not humble. I will never go there again. I can only call this manager, Victor, a greedy and unreasonable person for not apologizing for a misunderstanding nor offering any compensation for making an uncomfortable night for myself. | |
| Audrey Pridmore | 5/8/12 |
| Has anyone from Ruby Tuesday Corporate Office eaten at their restaurant lately, I don't think so? I understand why they are having to close some of the restaurants, and I really hate that because I used to love it. Someone needs to wake up and do something about the food or a lot of people are going to be out of work, if the restaurants close you don't need a Corporate Office. I can't tell you how bad the food was and how sick I got. No More Ruby Tuesday for this family! | |
| valeria andrews | 5/9/12 |
| I went to rt on tuesday. Had not been in a while so decided to treat my self to lunch after a visit to dr's office. I looked at the menu saw the shellfish trio and thought it looked very good on the cover. I ordered it. But to my disapproval ihad a very small crab cake that was discribed as jumbo.only three small shrimp that were discribed as jumbo. And a piece of lobster that could be eaten in one bite. i asked the waitress. If this was a lunch size serving she said that was the serving size doer 18.00. I could have gone to red lobster and gothree or four times the food for thatamount. That will never happen again. | |
| Raheen Phillips | 5/21/12 |
| Ok I went to Ruby Tuesday in Philadelphia on 17th and Chetnut Street. We had a party of 10. We all just left from seeing the Play Madea Get's A Job. We decided to go out and eat good idea but wrong choice as to where to go eat. The service was great. Now here is where it started going down hill. 5 adults and 5 kids All adults ordered drinks and it was overpowered but chunks of Fruit in every drink. The main course some was overcooked, some was undercooked or just plan NASTY. The best thing was the starters. I will never, ever dine here again by far the worse meal in my life | |
| Cassie Vaughn | 5/15/12 |
| HORRIBLE.... The food wasn't good. The service was good until. I checked my account and there were some fraudulent charges on my account to Ruby Tuesday. | |
| Allen | 5/15/12 |
| I was refused service and asked to leave at Ruby Tuesday on West Lucas in Florence, South Carolina on May 17, 2012 because we were black. The hostess started to seat us when a white coupledidn't like there table by the bathroom while the hostess started to seat us, however, she took the white couple to the booth that she stared to seat us in. I complained to the manager and they seat us, however, none of the white waitress came to serve us and the manager and owner came around and said you all haven't been serve yet, and I told him no and he started taking our drinks order, and he said we were rude to his hostess and refused to serve us and asked us to leave which we did. We went outside and called 911 to report the incident. The Sheriff officials responded and said that we would have to take that up with Ruby Tuesday, which we did, and now we are back into Washington, DC and will continue to pursue this racial incident. | |
| Faye Paschal | 5/15/12 |
| Why did the Ruby Tuesday in Griffin, Ga. close so suddenly?? Here today and gone tomorrow, without warning. | |
| thomas vig | 5/16/12 |
| my wife and I eat out at least once a week and usually end up at Ruby's as it is close to the theatre besides having good food--we really like the chicken fresco--we haven't gotten any coupons for awhile and are taking a large family bunch out for a belated mothers day dinner--could you help us out?! we would really appreciate it--please send it to my email that's on file for your club--thank you | |
| NINA BUCKLEY | 5/17/12 |
| Your Holmes/Ridley, PA location: You have a server there named Samantha who just got out of drug rehab for addiction to snorting percocets and you hired her. do you not do drug screenings????? warrants out for her arrest Do you not do background checks????? she stole over $200,000 of coins from her grandparents house in January, she is now snorting heroin based products, pills. in a pen tube. and she then goes to work. I called the manager Paul over at the eatery, told him all about Samantha and she still works there. I would not want her waiting on me if I ate there. you and applebees' hire drug addicted employees and know about it but dont fire them. | |
| Unknown | 5/18/12 |
| I read all comments. Sounds like a common theme with RT. Jacksonville FL 32224 WIndsor Park Commons. Lack of professionalism. Suppose to be a family place. The only thing that is family is many family members of the same family work there! Majority of business is from visitors to the hotel or persons traveling to the beach. Bartender is more interested in impressing the men with her low cut top. Not that there is a problem with this as it will help her tips, but should not be at the sacrifice of any others at the bar. Maybe she will provide you with your silverware and maybe not, good luck trying to get her attention and if you do finally make eye contact she is so "put out" by having to serve you. Living in Chicago I have to travel to Mayo for business and stay at the hotel directly across from this RT. I would rather get something from the Shell gas station or the Publix than give my business to this RT. Looked for the GM name on the door. Not one, no wonder he was most likely getting bombarded with complaints. I went to RT web site to read their Rules of Business Conduct and all other affiliated material for RT. Even looked for their Mission Statement.......Largest amount of information was about financials....near next to nothing on RT expectations of employee behavior and acceptable. performance. For all those looking to go here just go another mile down Hodges towards Beach Blvd and you will find many restaurants that treat you like a valued customer....this RT will never get it, they are a service industry and they choose to not serve with the high standards of other like establishments. Now that I have read all the complaints above there is a common theme. I know now, divert to any restaurant other than RT. P.S. Their stock was down again today, go figure! | |
| wendy fortin | 5/19/12 |
| we went to bristol,ct location and we were looking for the menu for the 9.99 with the salad bar and was told that they are using middle of the menu items and they are with the salad bar. the items were all over 10.00. then when we received the meals they were cold so we sent them back. they came back and they were still cold. the waitress didnt even come to check if we needed drinks i had to call over the manager and finally got them. but the waitress did make up for the hard time by giving us free dessert. | |
| Gail Allen | 4/24/12 |
| My family and I ate at Ruby Tuesday's in Rockwall, Tx. this past Suday evening at the recommendation of our son, who lives in Rockwall. Evidently, he and his family have been there many times. None of us will be going back. From the onset, we did not receive decent treatment. We asked for an outside table and told they were all taken. There were clearly many tables available and it remained that way the whole 2 1/2 - 3 hours we were seated inside either waiting for our order or waiting for the order to be re-done. All the children's hamburgers were raw inside...plus cold. The buns were warm and the plates were hot, but the burgers weren't cooked...maybe flipped once and then placed on the buns. My son's adult burger was red inside; as well. The waitress was usually no where to be found. We asked for a manager, who brought out some chicken and fries for the little ones, but by that time, the adults had already shared food with them because they were so hungry. When the waitress brought my bank card and the bill back to me, she said she had made a wrong swipe and I had been charged an extra $7.00, but that it would come off my card in a few days. It was taken off today. My bill for my husband and me has cleared the bank for $33.11...Now there is an additional charge to my account from Ruby Tuesday's for $21.11. I called the restaurant and just got passed to different people and was told that the General Manager is gone for the day. I asked for a 'regular' manager and was told that someone would come in @ five P.M. I am so unimpressed with your restaurant chain. There have only been a few times in my life that I ever complain like this about a restaurant/service...but I have had enough. People work hard for their money and should be treated with courtesy and respect. I have a son-in-law in the service industry and I know he goes above and beyond his duty to give his customers a great experience from the time they arrive until they leave. Your place is not even sub-standard.... | |
| regular customer | 4/24/12 |
| As a regular in one of your stores I would have to be really upset to post a complaint. I spend approximatly 100 to 150 a week I one of your Connecticut stores. The staff is great the managers are awesome but as they say it only takes one bad experience to change an attitude. Tonight I was the only consumer at the bar for an half hour or so. Thebartender was nice and friendly. At some point two guys her age came in. She proceeded to take their order and serve them. The problem is she totally forgot about the only other bar guest she had. It took more than 10 minutes to get her attention for another drink. So sorry Rubys I spend good money in your restaurant and recommend people all the time but that was not good service....I will now go to chilies.. | |
| T.M. | 4/26/12 |
| Today I was so happy to take my mother and grandson 2years of age out to lunch. When we got there around 1:30ish the place was almost empty. Hostess sat us at a table with a tight squeeze and I asked for a booth because my mother had knee surgery,she would feel much more comfortable.Hostess very rudely replied we can't put a highchair on a booth.I said well then "let's go to Fridays" Very Rudely she said "fine Go!" I come to Ruby Tuesdays at least once a month with a group of about 8 to 10 ladies..NO MORE!! By the way this is the Warrington store on rt.611 easton rd..in front of the movies..Shocking | |
| Gerri Cash | 4/26/12 |
| This evening I placed a order online to the Waynesboro, Va. Ruby Tuesday. As I completed the online order the confirmation page states what time the order would be ready for "curb side" service.....AND what type of vehicle I would be driving and also asked the color. Now in my opinion when it states "curb service" that means they bring it out to you......hint....this is why they asked what I would be driving. I get to the "curb service" 3min before my order is to be ready....and I wait...and I wait....I sit there for 15mins, finally I had to go inside. I asked the young fellow who seem to be seating people if my order was ready...I had been sitting outside for 15min waiting on it to be carried out and was concerned there was a problem. He stated they no longer offered "curb service" and my order was on the bar. Mind you he didn't go get it and bring it to me...he pointed at the order sitting on the bar getting colder by the minute....so now not only did I have to go in and pick up my order that was suppose to be brought out to me....I had to have a young man with clearly a large chip on his shoulder and no manners POINT to my order...instead of atleast bringing it to me....or better yet someone could have come out and stated I needed to come in and collect my order myself...instead of letting it remain on the bar and get cold. BOTTOM LINE.....if you don't offer "curb service" take it off of your online ordering and don't ask me what I am driving....clearly it makes no difference. APPLEBEE'S HERE I COME!!!! | |
| monica johnson | 4/26/12 |
| I was at ruby tuesday town center thursday night and our waitress vanessa was great at first but towards the end of the meal which was great. she made a comment saying niggers never tip. well again i love the food but the service was terrible... | |
| Anonymous | 5/2/12 |
| My wife works for ruby Tuesday and recently had to be taken out of work bc her feet got inflamed due to all the long hours they demand mgt to work. When she told her gm she was going to have to be out to have surgery he practically got pissy bc it interfered with his well being. Now she's going to be out of work for the next 8 weeks and workers comp want even cover it even though the 12 hrs a day she pulls and has pulled over the last 7 years 5 days a week. I think rt is full of it when it comes to there managers. They say they are a family restaurant but the workers never see there families due to all the long hours they pull. Take it from me the money's not worth the headaches | |
| ANNA ZAWISLAK | 4/28/12 |
| WE STOPPED IN FLORENCE, SC TO REST FOR THE NITE. THERE WAS A RUBY TUESDAY NEXT TO OUR MOTEL. WE WENT THERE TO EAT MY HUSBAND ORDERED A STEAK AND SO DID I BUT HIS WAS UNEATABLE SO WE CALLED THE MANAGER OVER SHE WANTED TO GIVE US ANOTHER STEAK BUT MY HUSBAND REFUSED. WE HAD BAD FOOD AND THE SERVICE WAS NO BETTER. THE SERVER GAVE US THE WRONG BILL, AND OUR MEAL WAS SENT TO THE WRONG CUSTOMER'S AT FIRST I TOLD THE SERVER THAT THOSE WERE OUR MEALS IF I HAD KNOWN HOW BAD THEY WERE I WOULD HAVE GIVEN HIM THE ORDER. I WOULD MAKE SURE TO CHECK ON THIS RESTAURANT AND MAYBE YOU SHOULD GO UNDERCOVER TO SEE WHATS REALLY GOING ON. TO BAD BECAUSE YOUR MENU SEEN TO BE A GOOD ONE. I'AM FROM N.J. AND I'AM NOT SURE IF I WOULD GO BACK TO ONE OF YOUR RESTAURANTS WITHOUT YOU TREATING ME FOR THE SC DISASTER. SORRY FOR THE RATING BUT IT HAD TO BE SAID SO OTHER'S DON'T FEEL THEY ARE GETTING BAD FOOD AND POOR SERVICE. | |
| Alan | 4/28/12 |
| Once again Ruby's in Powell TN on emory rd has deprived customers of Caesar dressing.. This happened once before but folks got ticked and someone at Corp brought it back.. Now please bring the dressing back or we for one will stop eating there or at any Ruby. Pure ridicules that anyone with half a care would remove the most popular dressing in the US.. What moron may this choice to remove it. We await the results of complaints and we update all soon.. Thanks | |
| Edna Graham | 4/29/12 |
| What a royal rip-off!!!! TV ads say salad bar free with all entrees and when you get there they say NOT ANY MORE. No more Ruby Tuesday for us!!! | |
| | 4/21/12 |
| i was working at the Beaufort South Carolina house code 4160. until recently, when i was fired for i feel was trying to be competent. you have server by the name of Emily that is a trainer that if she the best you have for training, im surprised your still in business. Emily rubs the belly of the pregnant hostess, who walks around talking about how her feet are so smelly. Emily commented on several occasions how the hostess boyfriend/ husband liked her ASS. i feel that was inappropriate and well as her continuous non stop use of her cellphone. she was seen texting at the hostess desk, at the work station in the kitchen area, yet nothing was said. she did not do much pre bussing nor was she attentive to her clients. they in cases asked for their checks, she was never that busy that she could previously give it to me. Sean Lasko the General Manager from what the manager Kelly gives the impression is a figure head. I asked her on a occasion about my schedule told her about how Sean told me to come in 4/17 at 11 am. abut past that i did not know any schedule. She ( Kelly) said that's code for Im do it. You have staff members talking about one another like dogs, as in the case where Tia made a comment that Joey- or Joseph the Hostess must of been hired because they needed somebody really bad. She spoke about his missing teeth. I feel that he was hired he was doing a good Job and that's not her place to be talking about his appearance in that matter in the work environment. The whole experience was is not a good thing for anyone past presence and future persons to come into that . personal feelings should be left outside of the door, this suppose to be professional environment. | |
| nope | 4/22/12 |
| I'm a manager at ruby Tuesday, and I'm appalled at how our GM talks to amd treats his staff!! I used to be a server and was promoted and I wld NEVER speak to ppl the way he does!! He screams at them, cusses them out amd talks behind their backs! He has me working 12 days in a row and ridiculous hours! And then says to others I do a lousy job! When I'm the one who got sales up, percentages up, amd the staff works soo much harder for me then for him! It only takes respect! Which he has none! I have lupus, and I knew i wld have hard hours with this job, but I ddnt expext to be working his hours and being told, thats the way ot works! I HATE my job now!! Something really should be done! I will be in contact woth my district manager, amd if that dsnt work, ill go higher! These employees dnt deserve this! | |
| Betty Daniel | 4/18/12 |
| I have eaten at R.T. for years. What a disappointment today when a friend and I met for lunch. The service was very slow (we ordered Carolina Chicken Salad). Other customers near us received their meals before we did (they had arrived after us.) How long does it take to fix 2 medium-size salads??? We were surprised at the salads -- the platter used for the food.( They are long and narrow.) It's impossible to cut up salad items without food falling on the table. (The table was very sticky.) Food was high and the iced tea is expensive also. I asked the manager why the salad is served on that particular platter; he could have cared less!!! He threw up his hands and mumbled, "I'll ask headquarters." I also told the manager the salad was not good at all -- no comments from him. The flavor was definitely lacking. We did not see him again. When we left we were still hungry!!! We will not go there again. Do managers care anymore about customer service????? | |
| Unknown | 4/14/12 |
| I have been working for Ruby Tuesday for 2 1/2 years in Bessemer, Alabama. Starting with the staff, the majority of the servers seem like they all NEED to take a smoke break and when they all come back in they smell like a wet ashtray! The General Manager allows his wife to work at the same restaurant with him ALSO his wife brings their dog into the restaurant. To make it worst, into the kitchen's office! Shouldn't that be against some sort of rule? The Floor Manager, it seems whenever there is a problem with the guest, he ALWAYS discount their food or is ALWAYS giving something away! He is only around when we don't need his help but he is always there to critize someone. The 3 hostess, 1 thinks she is a manager, the other is ok, and the other is just .... I would suggest you all do some major firing and start OVER! | |
| Carolyn Meinhardt | 4/11/12 |
| My son and daughter in law and I went to Ruby Tuesday in Arden NC yesterday 4/10 and had horrible service and food. First of all, I always had an enjoyable experience in the past and loved their salad bar variety which I found yesterday to be lacking. It looks like they eliminated most of the wonderful items they used to have. There were no beans, black olives, and many other items. Also there was no romaine lettuce which is the most nutritous. The waitress was fast talking and rude. The service took forever. They said there was only 1 person in the kitchen! Well, that wasn't our fault. The waitress was usually sitting in a booth nearby texting someone and seldom checked on us. I asked what ever happened to the great salad bar and she said that corporate changed items that sold better. Well, let me tell you, when you start sacrificing customer service for the "bottom line" you have a problem and will eventually close down!!!! That is what happens to most businesses when they become greedy. The food was horrible and the prices way too high for a skimpy lunch and lousy service. As we were leaving, a lady was walking in and I said to her "you'll be sorry" and proceeded to tell her of our experience. She went somewhere else and thanked me. To top it all off, my daughter in law cut herself on the toilet handle when flushing the toilet in the ladies room. A bad experience all the way around. You will not see us at that store again and I will tell all my friends in Arden, Asheville and Hendersonville NC | |
| Denise Godin | 4/11/12 |
| Can I just say I used to work for this company..and loved it back then..Tonight our friends and my husband and myself went to Ruby Tuesdays in Bristol, Ct. I ordered Ruby sliders half chicken sliders and half regular..I ate a regular one first and it was tasty..then I started on the chicken one..half way through I noticed it was RAW.. The manager said so sorry ill take your info and comp your meal thats the best I can do for you..he never came back to check on me so I left him a note stating that since he was not that intrested with my phone number or any other info I will give him some...so I gave him mine and told him thanks for not checking up with me..my phone rang 2 seconds later and I let it go to voicemail guess what now he cares.....I WILL NEVER EAT AT RUBY TUESDAYS EVER AGAIN...how hard is it to cook pre made food...and as for ratings...it gets a -20 stars...your company sucks... | |
| Theresa Chalghoumi | 4/11/12 |
| We used to be regulars at Ruby Tuesday's on Broad St. in Richmond, Virginia. NO MORE. We have stopped going because the seafood trio was horrible. The lobster was gray. The plate was sloppy. The rice was hard. My wife had stomach pains after eating her steak and was sick the rest of the night. We left feedback and a rep called us within two days. She said she would email us a 20 dollar gift card. That never happened. So, we left another feedback. Saying we never received our gift card and would prefer a complete refund of our money. Of course, no one called us after that. Well...good luck eating at this place. It has gone down hill. Awful food. | |
| L Galera | 4/9/12 |
| There was no rating for 0 stars and I had to settle for 1 star (poor) but the service was really LOUSEY. Davie Florida store - Bring on Easter Sunday 4-8-12. We ordered 2 omelettes - both were burnt and had little if any filling. We were not given any bread/biscuits. There were only 2 customers in the entire store and there was not real reason for lousey service. The manager was the worst not offering antyhing in return other than ..." have a nice rest of the day"... It was offensive for her to even try and deal with all the issues of that lousey meal and service in the manner she did. I called corporate offices and spoke to someone named Kelly (guest services) and she said the only thing she could do is to ask the local people to call me. Do not plan to return and will encourage others to boycott the lousey place. | |
| Kathlene Allen | 4/8/12 |
| We went to the Ruby Tuesday in the mall and usually have a great salad bar that is kept up well and clean. Our waitress was awesome , she had stopped to our table at least 5 times to say sorry this is taking so long. We ordered Meatloaf with asparagus and fish and 4 sample trio. After waiting at 40 minutes for our food,the meatloaf came out burnt and the asparagus was way over cooked this was all visual no touching required and to my surprise the idiot (not our waitress) was the manager,OMG where are your standards going do these managers even know what the food should look like.our waitress came to the table and says omg I am so sorry I didn't even have to say anything she spotted the burnt nasty food.She says sorry that should never have been brought out to you I switched my meal to trio chicken,(thinking can't mess up chicken right),well it was better but the couscous or rice was cold and not hot but chicken was better.The manager never came back to see how the second set of food was he avoided us entirely. seriously where are you training these managers they need to go back to the drawing board maybe have a waitress run the place because they clearly do a better job and should be getting paid better for ,The salad bar prep guy he should of been cooking my food he was in and out with fresh awesome food he should rub off on the kitchen lazy staff.Biscuits were HARD also.Oh and no discount either the chicken was 14.99 and my meatloaf would of been 10.99 why not just charge me the meatloaf price that is service and maybe take the asparagus 1.00 off too.Not a great time but waitress deserve KUDOS she was awesome. | |
| Susan Banks | 4/4/12 |
| I was extremely dissapointed with the service at Ruby Tuesday on Whitesburg drive in Huntsville, Alabama. The bartender, who's name was Sunshine spent 90% of her time either speaking with her boyfriend and ignoring the customers. She was either leaning over the bar talking to him or actually outside the bar area at his chair with him. Not only that, he seemed to be boasting about how much money he had in front of other customers. I guess to impress her or too intimidate other male patrons at the bar. Either way, I'm never going back. I'm a single mother with children and we don't have a lot of money. I came to Ruby Tuesday's because it's affordable and I liked the service not be ignored and hear a boasting contest from her insecure boyfriend. | |
| James Meekey | 4/5/12 |
| I am a regular customer at Ruby Tuesday, I usually go to Ruby Tuesdays about once a month at different locations. On March 30, 2012 around 8:00 pm I decided to visit location 7401 E Independence Blvd, Charlotte, NC, this is the first time I have been to this location and I was highly disapointed. I was there with my wife and two children. We ordered our meal around 8:10 pm, and we were not brought our food until 9:30 pm. Our children ordered mac and cheese, with a side of grapes and mac and cheese was brought out after 9:30 and no grapes where provided. I ordered Steak Sirlon and shrimp, with side of mash potatoes and mac and cheese, the steak was over done, and there where only two over done shrimp on a skewer, mac and cheese was burned to a crisp where I could not eat it off the plate, the only good part of the meal was the mashed potatoes. My wife ordered ribs and baked potatoe, the ribs where dry and overdone and the waiter stated that they had run out of baked potatoes and did not give any sort of substitute vegatable to my wife. Overall I am highly disapointed and will not be visiting another Ruby Tuesdays due to this distrastous meal. | |
| Brian Neal- Oak Ridge, TN. Location | 3/27/12 |
| I was very disappointed and aggravated with the service and food quality of Ruby Tuesdays. My wife and I went to eat at the Illinois Ave Oak Ridge, TN location and we will not be going back. They were out of half of the items on the salad bar and the lettuce was almost gone. When they were asked to fill up the items on the salad bar the General Manager rolled her eyes at my wife. My wife then told her I saw you roll your eyes at me and don't appreciate it. The manager responded with that it was not intentional. I spoke with the other arrogant culinary manager which was just as much a jerk as she was. This is not the only time since the management has changed that we have had problems. The store was basically empty yet we waited at least 10 minutes for a server and another 15 for drinks. They had no biscuits and being made ...well we like to have not got them and never got the order we wanted with our food. My daughter asked for barbeque and got it when she was almost finished. We will not go back , but it is important for the corporate office to know especially in today’s economy when it is hard enough to stay in business. I will not recommend this location to anyone and will let my friends and family know how we were treated. | |
| Emilio Dusio | 3/24/12 |
| March 22nd, went to Ruby Tuesday in Fort Wayne, IN. We each ordered on of the two Seafood specials, mine was the dockside, do not recall name of the other one. My wife's lobster tail was so salty she left it on the dish. Server's comment was "I'll tell the chef to put less salt on it". Web server error at your site prevents me from completing the survey. Hope this gets to Ruby Tuesday through different server. Code was 73272-9129-03690-4608. Suggest more training for server #798, and review of recipes. | |
| Barb Neeson | 3/10/12 |
| My son and I had a 25% off coupon to use. We always eat at the on Broadway in Littleton, Co. I have always ordered the Petite Sirloin and have always been very happy with it. My son orders the Louisiana Shrimp and has always been very satisfied. This time however my steak looked and tasted like what I would've imagined a Dollar Tree steak would've looked and tasted like. When I first saw it I knew this wasn't the quality steak that I'm used to there. It was flat and brown. I tasted it and couldn't stomach it. My son's shrimp was not the Louisiana shrimp he'd had times before. It was inferior frozen fried shrimp. He didn't eat his either after tasting it. The server was very good though. Bottom line, coupon or not we will not be back as obviously the food has become grossly inferior. | |
| Mrs. W.C. Rudeseal | 3/11/12 |
| I think Ruby Tuesday's has oe of the best salad bars anywhere and my husband and I were so excited to see your commmercial that advertises salad bar free with 20 different entrees at $9.99. Because of the economy we have had to be careful of our spending and only take one night out every 2 weeks to go out to eat. We both enjoy a salad bar but find ourselves hungry again in an hour or two unless we have a dinner to go with the salad bar so we were overjoyed to hear your add. Unfortunately we have found that Ruby Tuesday's add is false after visiting your Milledgeville Ga. restaurant. We were told that the add we saw did not apply to the Ruby Tuesday's in Milledgeville. The adds we have seen did not mention that this offer did not apply to all your restraunts and we feel we were taken advantage of. I know there are some people that say we shouldn't complain but how else can you know how people feel about your resteraunt. | |
| Dewayne Shaffer | 3/5/12 |
| A Group of 12 of us went to Ruby Tuesdays on Corkscrew in Fort Myers, Florida tonight. They ask us if we could split up and we said yes, the 4 kids can sit together and the 8 adults can sit together. They had a few 8 tops open and a few 4 tops close to them. The Hostess went away and when she came back she said the manager said we can split up up to tables of 4 but she will not sit us together. I said I understand you must be short handed. But we are going to leave since we can not sit together at your empty tables. We have a business meeting every 1st Monday of the month. The bad thing is 10-20 of us meet with our families at Ruby Tuesdays. We drove across the street to another restaurant. Wow the food was really good and the service was great. | |
Emilio Garrett  | 3/5/12 |
| I am a current employee of Ruby Tuesday's in Elizabethtown, Ky. I Have great managers but i also have some bad managers.. it fathoms me how he even got a manager position, he's lazy, he disappears half the time he's even working, he flirts with the waitresses instead of doing his job properly or doing his job at all..Is there anyway that can be fixed or to get him removed from the store or atleast transfered..place runs alot smoother without him | |
| Conor b | 3/3/12 |
| I have worked in customer service at a major pharmacy for years. This isn't how you treat your customers at all, almost made me want to get up and leave without paying my bill. Although our server was excellent we had problems with one of the people who wrote us down for the wait time list. She gave us a huge addittide when it was not nessecary. The two ladies told us that it would be a 25 minute wait and we waited for an hour and a half. This ruby Tuesday was located at the freehold raceway mall in freehold township nj | |
| K. Burke | 3/4/12 |
| I was very disappointed with the service and food quality of Ruby Tuesdays. My husband and I went to eat there tonight and we will not be going back. They were out of baked potatoes and sweet potato fries. The salad bar didn't have cheese or egg and the lettuce was sub par. There store was basically empty yet we waited at least 10 minutes for a server and another 15 for drinks and the ribs were basically bones with BBQ sauce. The person above who gave a 5 star rating, "amazed", is clueless. Yes, we have a choice not to go back and in our case we will not, but it is important for the franchise/owner to know where they are falling short, especially in todays economy. I will not recommend this chain, in our area, to anyone. | |
| ???? | 2/28/12 |
| as a employee at RT the company sucks does not care one bit about theyer employees dont PAY THEYER EMPLOYEES ON TIME PAY DAY IS EVERY TUESDAY SO HOW COME AT LEAST ONCE A MONTH RT IS LATE IN GIVING OUT CHECKS IS IT SO HARD TO SEND OUT CHECKS ON TIME???? WE HAVE FAMILIES TO TAKE CARE OF BILLS TO PAY IF I WAS LATE TO WORK I'D BE WRITTEN UP N 3 WRITE UP'S EQUAL TERMINATION SO WHAT HAPPENS WHEN RT IS LATE ALL THE TIME PAYING EMPLOYEES???? MAYBE I JUST BETTER ASK A LAWER CUASE IM GETTING SICK OF THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Joyce Faulkner | 2/21/12 |
| I have never been more disappointed at the experience I had This past Sunday at the location at Premium Outlets in Dawsonville GA. First, We asked for extra lemon with the water which we never got. Then the waitress never brought the biscuits. After waiting around 45 minutes I asked her when she was going to bring them and she finally did. THey were rock hard, dry and crumbly. For a side I ordered a baked potato with no butter and extra sour cream all on the side. Of course the potato came fully loaded with everything already on it. The server said he would bring another and never did. I asked to see the manager to complain about the waitress. At that time the waitress came witht he extra sour cream. The manager said he would check up on us to make sure the rest of our meal was good. What was the point? We already had our meal. Still no potato. I asked for the manager again. This time he said he must have misunderstood me. Finally the potato came with everything on the side. The manager made no effort whatsoever to adjust the bill, offer us a free desert, or do anything whatsoever to make us feel like he cared about us and wanted us to return. He did, however give us 2 coupons for 25% off of our next visit which expire next week. Why would he think I would want to come back. This was one of the most neglectful managers I have ever dealt with and also one of the most unprofessional waitresses. I feel the manager should have done something for us to compensate for our aggravation. | |
| Denette Clark | 2/22/12 |
| This will be my second tome at the location in College Park, Ga. The first time a burger was ordered to go and I get back to work , the burger wascold and completely raw. I take the burger back when I got off from work. I was given 2 coupons that expire in less than a week. My second trip was terrible , Jerome was a terrible waiter. Again my food wasnt done and we didnt get ketchup until 16 minutes after we got our food. The waiter went on to talk about other patrons and they could here them. I am very afraid to make a third trip to this facility. Besides the salad bar sucks. | |
| Caren | 2/20/12 |
| Ate at a RT in San Antonio on Feb 16th. Nice atmosphere. Wait staff was good. Food tasted good. But I have to say that the "Petite" lunch Salmon was hysterically funny. It was like being in one of those commercials where you get tiny little food at a pricey restaurant. The portion was literally 2"x1"x1/2". Entire table cracked up. Think the price for the portion is too high. The waiter said most people were just shocked at the size of the petite lunch items. Probably not the response you're looking for.... | |
| Matt P | 2/14/12 |
| I hooked up with one of your Corporate gals who was in Roanoke, Va in August of 2000 on business for the company. Her first name was April and she might have worked out of the Charlottesville office? I think she said she was moving to Wythville, VA at some point. She was the the most beautiful ray of sunshine to ever come in to my life. Would love to figure out how to catch up with her again one day. Hopefully no kids ever came about from that weekend. :-) She said she was 75% gay, but wow she didn't look it! Anyone know this person? | |
| Craig Carroll | 2/14/12 |
| We just had dinner last minute for Valentines Day at the RT4690 in Virginia Beach. This was last minute as I work for the DOD and was not sure if we would be together on Valentines Day. We Called in advance as to any available resevations and were told a 20 minute wait or we could make a reservation after 9PM. We chanced it and were seated 2 minutes after we got there. Our server was Angel C 993. Dinner was great,food hot and great. Angels service was above standard and was left a $20 tip. In this days economy that says alot. Keep up the good work,hang on to waiters and waitresses like Angel. Craig M. Carroll JWU Class of '98 | |
| | 2/16/12 |
| My husband and I went to the Ruby Tuesday on 2-14 at Cross Creek, Fayetteville, NC. We had to wait for at least 1/2 hour to be seated and there were many empty tables. We were told that they were reserved but we noticed that no one ever was seated at them. The waitress was fine. I ordered a Cosmopolitian. I was served a luke-warm weak lemonaide. I complained and the 2nd one was a little better. We ordered the grilled salmon. The portion we received that night was half the size of what we ordered 3 weeks before. My husband's rice was a cold congealed dry mess. The biscuits that came with the meal arrived as we got our check. | |
| Lorain Negro Business & Professional Women's Club, Inc. | 2/16/12 |
| February 8, 2012 Mr. Sterling Rodgers, Manager Ruby Tuesday’s Restaurant 5274 Abbe Road Sheffield, Ohio 44054 Dear Mr. Rodgers: On behalf of the Lorain Negro Business and Professional Women’s Club, Inc. and The National Council of Negro Women, We would like to thank you for catering our Welcoming Reception for Mr. George Lambert, CEO/Executive Director Lorain County Urban League on Thursday Febrarury 2, 2012 at Rosewood Party Center. The staff at Ruby Tuesday’s did an outstanding job on the food preparations. They were prompt and efficient. Once again thank you for the wonderful service. If we can ever be of service to you please feel free to contact us at any time. Sincerely Yours, Carletta Dunlap Jeanette Willis President President Lorain NBPW National Council of Negro Women | |
| sam azzarella | 2/11/12 |
| i made reservations 2-9-12 for valentines day and was supposed to get a call within 24 hours to confirm my reservation i never got the call and had to call them on 2-11-12 to confirm the reservationplease respond my phone number is 716 934 3399 thank you | |
| Bob Whitley | 2/9/12 |
I would like to ask that you make sure the food is hot when served at your Fairhope, Al. unit. The last three times we have been there it is served before we have a chance to finish our salads. The main course is cold by the we start eating. That is with in a few minutes You have the only good location. We had rather stay close than drive to mall. I will continue to visit your location. I spoke to your manager tonight and will continue to if the food is not hot enough. Thanks Bob RLWFairhope@aol.com | |
| Joanne Keller | 2/8/12 |
| Attention: Jodie Seiple, Corporate office for Ruby Tuesdays in Rehoboth Beach, DE. We were shocked that our favorite waitress had gotten fired. The manager, Jeremy, had apparently told someone else in the restaurant that she was fired before he even told her. Not professional behavior! We talked to Jeremy about it and he said she was fired for being rude to a customer. First of all, this gal is the sweetest, most positive person you could meet. Being rude is completely out of character for her. She says it wasn't even her table. The receipts that would prove that have mysteriously disappeared. Jeremy says he has three witnesses that say she was rude. Should Jeremy even be telling us these personal details about the incident? Isn't that also unprofessional? While we talked to Jeremy, we pointed out that a used band-aid has been lying in the parking lot since last summer. He said he would take care of it right away. After our meal, when we returned to our car, the band-aid was still lying there. Is Jeremy lying to us? In how many instances? | |
| Richard Gibson | 2/8/12 |
| It is February 8th, 2012. I ate at the Patrick Henry mall location at approximately 7:00. The salad bar was as good as always, but did not appreciate Katherine's attitude torward us. She was very bitter and even more rude after we didn't leave a tip for her that she didn't deserve. I will not eat at that location again. | |
| troll police | 2/7/12 |
| If anyone actually read this they should know that nearly all the one star messages on here are fake. i work for ruby tuesday and have been to several of the stores, i can say that the leadership is pretty poor but the wait staff are on average very good at customer service. they have to be if they want any tips out of the pitiful excuses for customers we receive. I hope a customer does see this post because i want them to know that a 10% tip basically means we don't eat at night. also, diet coke doesn't keep you from gaining 5 pounds from the chicken parmasan pasta | |
| Geraldine | 2/5/12 |
| I went to the ruby Tuesdays on Rt. 22 in Union NJ last night and the food was great but the customer service service there sucks. No attention was giving after I received my meal and even before I got which I waited 50 minutes for it, no assurance that it was coming right up. Once I received my meal the waitress disappeared and I had to flag another waitress for a glass of water, she sent my waitress to me and the girl forgot I asked for water which another waitress brought to me 15 minutes later. When my meal was done I summoned the manager who apologized and credited me for my drink, sent the young to us to apologized and she acted like a gun was too head forcing her to bring out the words. They lost my business and it's ashame because the food is great. | |
| | 2/5/12 |
| I was an emp[oyee for Ruby Tuesday in Nebraska. I had worked there for 4 years. I worked diffrent postions ovr my 4 years there. I had a holst shift one Sunday morning that i couldnt work so I told my GM the night before that i couldnt work my morning shift the next morning. I tried to cover my shift but no one would work so i didnt come in for my shift. i had given 2 hours notice and my GM said she would get it covered. so i came in for the night shift and she fires me. said I did a no call no show after a 24 notice and after she said she would cover my shift. I think that she was in the wrong. and she told me that she had it covered. I think you need to rethink your plicies and adjust your Gm training and make sure they understand the meaning of no call no show before they accuse someone of it. And now because of this I have been deamed nonrehireable and dont appreicate this. | |
| amazed | 1/31/12 |
| ALL U PEOPLE NEED TO GET A LIFE. SO U GOT BAD SERVICE! BIG FREAKING DEAL! SHIT HAPPENS! DEAL WITH IT, AND MOVE ON. I STUMBLED ON TO THIS SITE, AND AM IN NO WAY AFFILIATED WITH RUBY TUESDAYS. EVERYONE HAS A BAD EXPERIENCE EVERY NOW AND THEN AT AN ESTABLISHMENT, IF THINGS ARE NOT UP TO YOUR SATISFACTION, SIMPLY MAKE THE CHOICE TO NOT GO BACK. DONT BORE THE REST OF THE WORLD WITH YOUR CRYING. | |
| Concern Parent | 2/1/12 |
| My complaint is regarding Customer Services at the Ruby Tuesday in Melrose Park, Ill. My daughter and her friends (all 12 yrs old) were out hanging and they wanted to have a independent day (free from parents) so they first attended a movie and the Ruby Tuesday is directly across the parking lot. So after the movie they decided to have lunch and what do you know, they went over to the restaurant only to receive RUDE customer service from their waitress. She treated them like kids verses paying customer regardless of their ages. She tried to compensate the situation with BREAD! First of all, how dare you treat people anyway but with respect regardless of age and I'm the type of parent that asked millions of questions just to make sure of every situation and look what I find out. So to the Waitress you better be lucky she didn't tell me the day of or else you would've had to deal with a UPSET MOTHER who takes situations (treating KIDS and especially my KID POOR) like this one to HEART...So a training classes should be implemented IMMEDIATELY cause next time it's someones HEAD....MEAN FACE right now.... | |
| Complaints | 2/1/12 |
| I worked at a ruby tuesday in pennsylvania, and you can go from being the BEST TO WORST in a matter of minutes. I worked there for 2 years and always got a lot of hours, raises, and then my gm just decided to fire me because he didn't like how I did my job when everyone else in there didn't do their sidework, silverware, or sections. I did all my stuff and he let me go of all people. This company gets a sick pleasure of torturing employees that is just my opinion I'd rather be unemployed than be abused by a boss like that. | |
| Shame on you Ruby Tuesdays! | 1/31/12 |
| Heres my story. My nephew was hired at Ruby Tuesdays in Indiana Pa after 3 days he was terminated. He was terminated (fired) over the phone when he called for his schedule. They didn't even give him a trial, or talk to him about how they wanted him to do the things. If he was instructed and given the second chance, but know they fired him. How cruel are these people? he has some health issues after having a stroke a year ago but he clearly is a dedicated worker needing work and this devistated him to depression. Ruby Tuesday what about helping the disabled? Guess you are not human enough to help a person when they are needing help... | |
| rosy red | 1/29/12 |
| My husband and I stopped for lunch at Ruby Tuesday's on Friday January 27, 2012 at the Vestavia Hills Restaurant in Vestavia, Alabama...we have eaten in other Ruby Tuesday's for many years, never a complaint...until that day...we sat at the bar to order lunch since it was empty and quiet at the time...while waiting for our food...a very tall African American man in a Jacket with symbols (that looked liked mad tasmanian devils) walked through the bar and into the kitchen (doors to kitchen were at the end of the bar)..and all hell broke loose...the noise level was what I could only imagine would exist at a rap concert...the employees were hooting and hollering and laughing so loud the waiter could barely take our order....this continued throughout our visit...people were banging metal pans and hollering like banshees...my husband and I were astounded that a manager would allow this kind of behavior to occur much less continue in a so called "4 star restaurant"....we could have sat on the side of the interstate highway and had less racket...I spoke to the the waiter and the manager came out and asked what the problem was...DUH??? she had to yell over the noise to be heard...and said I am sorry for the noise...and I responded you should only have to be sorry if you allow that behavior to continue..she said I have told them 3 times to hold it down and they just laugh at me...she was a young girl in her early twenties and clearly unable to manage her employees...as the noise continued the whole time we were there...we paid for our meal and left for good...and we were not the only customers that were unhappy with that level of raucous behavior...and the hamburgers were dry, the bread was cold, and the condiments listed on the menu were left off....if this is an example of the acceptable way corporate allows their restaurants to be run...we will no longer be customers of Ruby Tuesdays anywhere again ever. | |
| James Kuyrkendall | 1/26/12 |
| On 1/22/2012 my faimly and i and some friends were at ruby Tuesday for a good time. When our food show up it turn bad fast. The food look like it had been on the floor but the ribs look like they had gone out and got them off the side of the road. After i asked for the manger she said thats what they should look like. I was asked if i would like something else out the kitchen but i refused i didn't want anything else out of that kitchen. It seem like Ruby Tuesday has gone down hill sent it changed. | |
| Mike Manfredi | 1/23/12 |
| My daughter recently applied for a job with Ruby Tuesdays in Hamilton, N.J (Mercer County). She was hired by the manager and told that she would start on Monday, January 23, 2012. She was provided a memo of acceptable attire to where at work. After going out and purchasing several pieces of attire, she was contacted three hours before the start of her shift and advised that they did not need her anymore. How unproffesional this was for a person to do such a thing. This is exactly what is wrong with the private sector, no consideration for workers. I will never eat at Ruby Tuesdays again. I will also tell all my family members, friends and several hundred union brothers and sisters not to eat at this establishent. | |
| jeremi | 1/21/12 |
| I worked. At ruby tuesday. In kansas city mo. The one in burligton en nkc. The kitchen manager has not idea how to do his job salad bar looks bad and the guy israel prep eeeverything. Bad | |
| Nick | 1/16/12 |
| My friend and I went in the Mentor Ohio Ruby Tuesday it was the worst service. Our burgers were raw and the place was so dirty you could see the dust caked on the light fixtures. The manager there was young and could careless if we were not happy with the food or service. We will never step foot in another Ruby Tuesday. | |
| joe | 1/13/12 |
| My receipt was ripped wright were the survey was at. I asked the store manager to print me out a new receipt. When I went to the website I aswered a couple of questions and then it said something like you do not have access to this survey. Makes me think my surver might have purposely ripped the survey part of my receipt. I did not get to finish the survey or get my three dollars off.I will be calling your corporate office next week. | |
| Isabel Molina | 1/8/12 |
| I was shocked by what was the WORSE experience I have ever had anywhere, let alone Ruby Tuesdays. I have eaten at your restaurants for years in various cities I have lived. I had come to rely on the consistency of the food and service quality that made anywhere I am feel "like home". Today the order was not taken correctly, took long despite that it was not crowded, I had to ask for refill on my drink despite the server seeing it was empty for about 15 minutes. But the worse part is that after all this I was served meat that was RANCID!! I threw up before I left and have been sick ever since. I got home, threw up again and slept all day. I am so upset I cannot even express my anger and disappointment. My sister was with me and when I told her my burger was not good she smelled hers and backed away. I was very hungry when I arrived and by the time the food got to us I tried to eat it but less than halfway through I realized it was not me - the meat really was bad. My sister ordered the Minis and had not gotten to the meat part because its mostly bread on those but when she smelled mine, she lifted the bun on hers, took one sniff and put it down! It was disgusting. The texture was spongy, as if frozen and then improperly defrosted. It was not pink but I think that was not due to being cooked. It felt like the color was due to it being not fresh. The question it raises for me is about food handling at your restaurants. Is your meat frozen until ready to be cooked? Is it handled safely? Clearly the answer has to be NO judging from our experience and both of us having the same problem. This was at approx noon, it is now almost 11pm and its just now that I feel well enough to even write to you. The server and asst. mgr offered me another dish...as if I could even think of eating another bite in your restaurant. She said "I don't want you to leave hungry".... Trust me, leaving hungry was not possible. I have not been able to eat since that. I was even too sick to go to Pri-Med, which I considered because I thought I was food poisoned. Just writing to you is like reliving that horrible ordeal and sickens me to recall the odor and taste of the burger. We were not charged for our meals - thank you for not charging us for food poisoning! But I swear by all I hold dear that I will never eat at any Ruby Tuesdays again and will warn my friends and family about what happened to us today and the indications that the food handling at Ruby's needs to be looked into...Former Ruby Tuesdays customer | |
| T Abda | 12/31/11 |
| Visited RT's Montage Mt Moosic Pa.....food was great..served quickly and also hot. The place was very clean and the staff there is very friendly. Salad bar was great!!! (although I wish the chic peas and beets would return) Bathroom was extremely clean....a very nice place there and very well run. Hats off to the staff and managemnet there.....Great job!!!!!! thank you | |
| anonymous | 12/28/11 |
| I have worked in customer service and food for 12 years. I recently was hired as a server for Ruby Tuesdays 4 days ago. Everyone that has trained me said I was doing a great job! The Expo even gave me a compliment which means a lot! The first person that trained me left all the empty plates on the tables, forgot refills, and messed up her tables. The 2nd person that trained me was perfect and knew how to do her job, she was also a shift leader. The 3rd person was a shift leader, she knew her stuff but, was easily distracted and did not pay attention all the time. The GM is very new to this location and majority of the staff hate him. On my 4th day he told me that he loved my bubbly personality and I am a very hard worker but, I am not fit for this job because I lack professionalism. He said Ruby Tuesdays is a 4 star fine dining restaurant and they want to be up there with the best of them all. He then told me I would fit in more at Denny's or Steak N Shake. I hope his store is run into the ground. I have always done a great job wherever I worked at and I put my heart into everything I do. I have a lot of passion for my work and I take pride in what I do. | |
| Cheyanne | 12/16/11 |
| One of the requirements all female employees have to wear make up. They also state in their manual they encourage everyone to eat a healthy diet. Management treats their employees like dogs. If they don't make at least 18% tip on each table they put their names on a board and highlight it for all the employees to see just to humiliate the employee. Not everyone tips good, no matter how good of service they get. I think Ruby Tuesdays is one of the worst ran places I have seen in restaurants. It use to be one of my favorite places to eat until my niece went to work there. They are more concerned about looks of the servers than they are anything. To me that is just giving young girls more reasons to have a low self esteem. I know my niece has came home in tears many nights because they made her feel so bad and shes a beautiful thin girl. I will never eat there again after my niece quits. I hope that place gets shut down. | |
| June Pius | 12/12/11 |
| I was at your Suffolk Virgina location Saturday night around 430ish December 10th. It started off bad right away. Our waitress took 15mins before she came over. When she did, I rambled off our drink order and asked for the Shrimp appetizer. She looked puzzled....Then she proceeded to say that she would have to give it to us for free because WE asked for it first. So then I told her she could not put it on our bill. She says"you never gave me a chance to offer it to you"! I told her it was her problem and NOT mine! Not only was she extremely unprofessional...this gets better. She then sends a fat bald manager to our table. He gives us major attitude! Never have I seen such a crapy bunch of employees in my life! This location needs some help! The behavior was horrible. I ususally always go to Ruby's for the salad bar. Never again. I hope someone steps up and takes over the location. Poor managment and poor staff! Thanks for your time! juniepius@verizon.net | |
| J. Hutsell | 12/10/11 |
| I went to this so called restaurant on 12/3.It has to be the worst restaurant in the city of Athens.Waited at least 45 mins. on the meal 25 to 30mins on three small biscuits.Contacted corporate they do not care.I will never go again.I do not think there was a manger even there.The place is a TOTAL RIP OFF!!!!!!! | |
| | 12/12/11 |
| just to let you know that it is rather concerning when you are sitting at the bar and see a cook with a sam adams hat on sitting at a bar stool watching an NFL game and another cook with a Pittsburgh Pirates hat on at your service bar talking to the female bartender when she was waiting on me at the bar. That's when I called the friend that was to meet me at Ruby Tuesdays and told him to meet me at Longhorne across the way instead, where, by the way, we had a very nice and attentive meal. Also, there were servers sitting in booths around the bar studying etc. and gabbing. I realize that it was slow but I'm not sure this is a good business practice...especially the cooks coming out of the kitchen to watch a football game? The bartender was very nice and she was attentive with me despite the interruptions from her fellow peers. She only started 1 month ago she told me. Anyway, I feel that you should know what I experienced during my visit. Again, the bartender was very friendly and attentive please do not scold her-she was great!! | |
| britney e. neuman | 12/9/11 |
| the reason i gave it 5 stars is because the gossip there is great/1my filipina coworkers all gossip.im a minority here.the gm likes to txt female workers with boyfriends.nothing about work."i wish u and ur boyfriend would break up"hes even balling the materialistic flip.she can never get fired.she told me herself.i have to watch my back there.he is a sexual harrassment lawsuit waitinh=g to happen.bal.bal.some of the workers there are full of themselves.they r the best waiters ever on the island.:( they got their cliques.backstabbers.gossip heads.the gm of course is a white man.he likey filipinas.employee handbook pg 7 no fraternization | |
| Nov.2011 newbee | 12/3/11 |
| as a new member of the ruby tuesday family in lima ohio i entered a position with enthusiasum and excitement. only to be disapointed within the 1st day, not only was i suppost 2 start online testing but the management was so disorganized that theyd have me start a test and then transfer me to the back to do dishes or help prep food. Without any training what so ever the frustration has grown more everday!Not 1 manager has taken the time to show me around the restaraunt and teach me where products are placed and where items where found on the shelves,instead they have depended on other employees to take what little time they have in such a chaotic environment to quickly yell out how to prep the food or whatever ?s we may have(which makes me feel like im bothering them)or uncapable of doing my job. management has had the nerve after 2days to do my online testing from home when getting hired in i was guranteed 30hrs a wk and only have got 15wkly they still wanna cheat me outa those hrs 2!by the way the kitchen is absolutely the most disgusting facility i have worked in,in my 6yrs exp.in food industry.food sanitation and cleansliness definately isnt performed in lima location.as a new emp.knowing the rules and regulations of a restaraunt none are displayed not even by the management.i wouldnt even eat there myself,no gloves counters floors walls dishes all disgusting.very unorganized and unpleasant,management uneducated or just plain lazy with utilizing skills and rules that keep a restaraunt succesful | |
| Natalie | 12/4/11 |
| The Place in Bentonville Arkansas, use to be a great place to eat. The last two times I've been there to eat wait staff sucks, and management is a knuckle head... JUST SAYING!! I won't go back, you should be worried the parking place is not packed ever! | |
| Complaining Customer | 12/4/11 |
| First of all I don't know why I should have to give a star if my experience absolutely disgusted me. My husband and I visited the Ruby Tuesday in Montgomery,Al on the Eastern Blvd. The service was great but unfortunately my husbands wallet slipped on of his pocketed while sitting at a booth. About fifteen minutes after we left he noticed it was missing and that was the last place we stopped at, so he called all lastnight to see if anyone had found or turned it in and they responded No. Okay so we woke up this morning and called and still the same answer. So we went back to see a manager. The hostess from lastnight was the person that give me husband his wallet back after repeatedly calling and being told no and that they hope I find it was the same persnickety | |
Dorothy  | 11/27/11 |
| I GO TO THE RUBY TUES LOCATED IN PIGEON FORGE, TN...I HAVE HAD NOTHING BUT GOOD EXPERIENCES AT THIS STORE...I REALLY LIKE COUNTRY (ONE OF THE MGRS)..HE IS OUTGOING, FRIENDLY & TAKES CARE OF SITUATIONS PROMPLY...HE IS TRULY AN ASSET TO THE COMPANY. ONE THING IS, I SIGNED UP FOR THE CONNECTION...I VOTED FOR THE RACE DRIVE & HE HAS WON SEVERAL TIMES & WHEN I GO ONTO MY E-MAIL TO CHECK THE STATUS, I DON'T FIND ANYTHING...ON WED I CHECK MY E-MAIL AND THERE IT IS, I WON...PROBLEM IS THE COUPON HAS EXPIRED FROM THE DAY BEFORE....I HAVE WON 3 TIMES & HAVEN'T BEEN ABLE TO COLLECT MY BURGER....I WANT A FREE BURGER WHEN I WIN.... | |
| barbara | 11/22/11 |
| Dear Rubys, I have a few of your restaurants in my area and love them. Recently I have started my own business as 'Costume charactors' and I notice alot of restaurants are using charactors for the kids and thought your restaurant would be an ideal place to have a charactor meet and greet the children on a weekend, since your eating establishment is a 'family' type restaurant. Maybe once or twice a month as a fun way to start their breakfast or dining experience. Perhaps you have already considered this and may have even tried it at one time and maybe it had failed but I would love to hear back from your office about my idea Looking forward to hearing from you Sincere thanks Barbara | |
| Crispin Etherington | 11/19/11 |
| Last night my wife and I dropped in at the restaurant in Linthicum, Maryland before going to the cinema. I arrived first and after waiting at the bar for ten minutes, during which time no one asked me if I could be served, I requested a glass of house white wine. The server asked if the house Chardonnay would be fine. I accepted. At the same time another server had broken a glass in the the sink where the ice was kept. After a further five minutes, while the ice was removed (I think), I was served what I thought was a glass of house white in a brandy glass. In fairness I did not inquire the price of the wine but nor was I advised of the price. My wife arrived some fifteen minutes later and she ordered a rum and coke. I joined her with a second glass of what I thought was house chardonnay. When the bill came, to my horror the total came to slightly over $35.00. The price of the wine was slightly under $14.00 per glass. The server acknowledged that he had given me a premium wine and not the house. Since I was in a hurry for the movie, I paid and left. I was most disappointed with both the service and the fact that I had been charged for a wine that I did not request. I have always been a fan of your restaurant, but this time I was most disappointed and felt that it should be brought to your attention. Sincerely, | |
| Terri | 11/17/11 |
| My mom and I were at Ruby Tuesday's in Decatur, Al on Novemember 12, 2011. We were seated after 15 minutes and they were not busy. The waitress was friendly and helped us with our questions about using a coupon. We never got the cheddar biscuits, the food took forever and after we ate we waited and waited. Some water would have been nice. The young man that seated us went to get our waitress. She was busy and offered lots of reasons why we got no bread, why it took so long, why she didn't check on us. I will not be back. There is too many other places to eat. | |
| Deborah | 11/18/11 |
| Ruby Tuesday in Kentwood, MI is a highly respectable place. Not only was my server Cassandra very kind and considerate, but she made my experience personal. The hosts were very welcoming upon my arrival with my husband. I ordered the Garlic Tilapia, with potatoes and zucchini on the side-also with the Garden Bar. The Garden Bar was phenomenal! Such fresh salad options,with great pastas and was very well kept. My husband ordered the Portobello Chicken, which he enjoyed very highly. Even though the onion rings were forgotten, my server took it off my bill, and brought some out within 3 minutes. The service was impeccable! The store manager even dropped by to see how our meal was. I would definitely recommend this restaurant to others, and will DEFINITELY visit again! | |
| Paige Thomas | 11/15/11 |
| My Fiancé and I WERE customers at your Commerce Georgia location until last night. We have eaten at this restaurant several times and had the same waitress almost every time. The food has been good, although slow to the table but the service from our waitress was HORRIBLE! She is very unfriendly and seems to have a chip on her shoulder continuously. Last night we intended to go and sit at the bar, have a few drinks and enjoy watching our beloved Packers, however once we arrived we realized that our "waitress" was now the bar tender. We immediately left and had a great time next door at Applebee's and had exceptional service as well as a waitress/ bar tender with a wonderful disposition that obviously enjoys her job. There are plenty of people that would love to have a job, maybe Ruby Tuesday should consider screening future employees better! | |
| Sarah Hindrich | 11/14/11 |
| My husband and I visited the Ruby Tuesdays in Gloucester , Virginia this past friday night . The resturant was as busy as i can rememeber it , and even though our food was delayed due to extreme business our waitress was very nice and kept our drinks and biscuits full , which is all we could ask for on such a busy night. The problem i have , well in which both my husband and I have is that we had to listen to one of the managers yell at a younger male server in the middle of the dining room . As bad as that was to have to watch an listen too , what disgusted me the most was the fact that when the server didn't seem to respond with an answer he wanted he responded with clear foul language in which i will not repeat and should NEVER of had to hear when out dining with my husband . That alone would not be the only reason i am writing , you see this isn't the first time that same manager had made a pleasant experience into a non pleasant experience , last time i saw him doing much of the same yelling at a female server in an extremely dominate way , and when i asked for the manager i was brought the general manager who named himself as Larry . Larry explained to me how it was a misunderstanding and that the younger male manager in whom the general manager mentioned his name as Steven and the server were having a miscommunication . None the less we came back to Ruby Tuesdays and witnessed yet another disgusting scene with the same manager . Due to the behavior this manager has shown over a consistent period of time , neither me nor my husband will be returning to the Gloucester , Virginia Ruby Tuesdays again as long as that is the behavior the leaders of that establishment will be using . | |
| Susan from Bel Air, Maryland | 11/10/11 |
| First of all - if you have a complaint - contact Ruby Tuesday headquarters directly - this site is not where you need to go about filing a complaint..Otherwise, do not for one minute, think you can enjoy a meal at the Bel Air, Maryland location (Store # 2887). Staff is not only rude, but you also have to wait 30+ minutes for your food - even when only 12 people are in the entire restaurant. After the food is delivered it's discovered..."Wow, maybe there's 14 fries on the plate and 10 slices of zucchini - which are COLD!" The steak - full of gristle and to top it off, a charge of $8.49 for a glass of house Red wine! When you've got Out-Back and TGIF within walking distance (2 blocks) packed to standing room only and a 45 minute wait on a Thursday night - just be warned that if you pull into an empty Ruby Tuesday parking lot and it's empty - BEWARE, DO NOT GO INSIDE! | |
| Bryant | 11/3/11 |
| Our office went to Ruby Tuesday on Hwy 72 in Madison,Al. Today for a 40th birthday lunch and it was terrible.....The salad bar was empty, I mean no lettuce, cheese, dressing, no pasta, no veggies not even a plate...Took an hour to get our food, at the same time had to box our lunch pay our ticket and rush back to work. Didn't get drink refills and no one got their endless soups .Why advertise endless soup and salad, when 2 of us left hungry. And the server was suppose to bring to go soups and never got it. Not once did we see a manager! Called the restaurant to complain, once we got back to work annd was offered 25% off our next meal and at first was offered a 25$ gift card for 9 adults to eat. The server even stated we should come back on a day when they are not so busy. When in fact we were surrounded by empty tables. Unfortunatly every time we try to eat at ruby tuesday, we vow it will be the last time! After todays experience we can say it and mean it. | |
| Suerena Garrison | 11/4/11 |
| I am the mother of a waitress that works at Ruby Tuesdays in Culpeper Va. We had the entire family there for her Birthday and Mine. She asked the waiter (Joe) to ask a Manager for her schedule, she (Angie Douglas) had been calling for several days and couldn't get an answer from any of the Managers so she asked our waiter if he could ask the General Manager in charge that day (Brad Burke was the General Manager)that night. He told the waiter to tell her "'To grow a set of balls and come in the back and ask him herself", his exact words. She didn't tell me till after dinner because she didn't want to cause a problem in the restaurant, my husband, her grandfather and her finance were all there and it wouldn't have been good. I am so disgusted by his behavior towards my daughter that I'm writing this to the corporate office as a complaint against him not Ruby Tuesday. He should be fired on the spot in my opinion. Thank You for your time! Suerena Garrison | |
| Tony D. | 11/8/11 |
| Ruby Tuesdays in North Augusta has gone down hill lately. Their service is not good. Tonight I reached my end. We asked for buscits when we first sat down. We did not get them. We got our appatizer, which was fine, and asked again for buscuits and did not recieve them. Then the manager and hostes brought us our food. I asked again for buscuits and was told for the third time that they were in the oven. We finished our food and asked for buscuits again so that we could take them home with us. We were told that they were cooking still. Then I looked up and saw that the three blonds at the next table had buscuits and they had just walked in while looking at this our waitress returned to tell us that their oven had been down and that is why they had no buscuits. I suppose that the buscuits that the girls were eating was mana from heaven. I fully entend to tell everyone that I meat not to go there anymore. The thing that made me the madest was that I got so mad that I did not leave a tip for the first time in my forty-three years. | |
| rubys employee | 11/3/11 |
| first off im am a dedicated employee of ruby tuesday for 11 years. ihave worked in every position in the restaurant boh foh shiftlead bar. i have trained everyone in my store that includes mangmt. i am 37 years old thats about 1 thrd of my time on this earth,so im in it for the the long hall. when i started it was great burgers n beer. french onion soup that people still ask for killians on tap . whatever times change. so how. ruby tuesday went green NO still sending plastic and papaer out with none coming back. my complaint is that i serve and i tip out 30% of my tips all to pay a foodrunner or spg( smiling people greeter). what that is 1000.00 sales =30.00 the company pays these people server minmn server minm wage whe have no chioce or say in the matter. so the i go to work and what do my employees do stand around talk cell phones and even run the dish room during ny entire shift.why do i have to pay when my company officers make this. not yet! cooks of 5 to 7 years earned raises to 13.00 hour only to be taken away to 8.00 hour so corperate can make profits buy the way for me no raise for 11 years not even a thanks. here it is kimberley Grant executive vice president compenstion 2,654,483.00 thats million or the company 1,195,000,000 billion total revenue 57,778,000 million total operating cost profit 45,433,000.00. thats called proffit after cost (PAC). point is stop taking our wages to make your profits the co was not built on that standard. the co was built on guest sastifaction and they pay the bills if yor employees are not happy they dont make the guest happy. tone down the coupons your getting the wrong guests for a 5 star restaurant.the food is great. but the help (YOU GET WHAT YOU PAY FOR) look at the car your driving and look at you store mngmt cars | |
| | 10/29/11 |
| I am a customer to your leeds alabama store . there is a male bartender who's service is poor. he gives the wrong change , I've seen him on several occasions pour short drinks going to the restaurant . he practically begs for tips . I have reached the point of going to a different restaurant when he is bartending . he is always on his phone texting . I am very disappointed that this continues to happen . | |
| Margaret | 10/29/11 |
| Based on these postings, I guess I'm not alone when I say the service is consistently bad! This was my third and final visit to the Neptune NJ Ruby Tuesday's. I thought I'd try sitting at the bar since the wait staff in the dining room is horrible. Guess what? It's horrible at the bar too. Our bartender talked up a storm with her co-workers and I had to wave her down to let her know we were ready to order. She never asked if I wanted a refill on my drink and barely spoke to us at all. Her service was reflected in her tip. Never again. | |
| E.D.H | 10/29/11 |
| I visited your restaurant in Greensboro, NC. We arrived about 5PM. We were seated and our order was taken about 15 minutes later. We ordered one diet drink and 3 ice waters with lemon. We got the water, no lemon. We asked we were told he would bring it back. We were told to help ourselves to the salad bar, which was very good. We received our food 15 minutes to 20 minutes later. Everything we ordered was wrong. My husband is a diabetic, so being, he had to eat his food; not the way he ordered it; but because he had to eat. I got my food it was all wrong; my daughter got her food; wrong! She had to wait on the barbecue sauce for her ribs. The ribs were tough. By the time he arrived with her barbecue sauce; her ribs were cold and guess what? The sauce was as cold as ice. By that time we called the waiter ask to speak to a manager. One came and said I apologize; but the order was taken correctly; but the cooks prepared it wrong. I asked if they would take back our order and take it off my bill. Another manager came over and did not offer much help. I said well at least you could give a free dessert. The waiter brought the chocolate cake. It was cold, with no icing. no cherry on top; but had ice cream with some nasty strawberry topping on chocolate cake. The waiter came back with the bill and I thought he would just take the bill. Instead he charged me $13.32 for my husband's food which was wrong. It was the worse ordeal ever. The waiter told us when we came in that the cooks had been messing up orders all day. Well that should have been a light bulb to me then; but he had to eat. I will never go to a Ruby Tuesay no time soon. Every order was wrong, and that is very unusual to get screwed like that!! | |
| H. Nunez | 10/24/11 |
| (Store Elizabeth NJ 7201) Last night we went to this Ruby Tuesday to celebrate my son's birthday,after we were seated our server show up with a huge attitude,when we ask any question in regards to the food he just put faces to US, he was the worse server ever. After 15 minutes with the appetizer on the table we have to ask to the host to bring US napkins and service ware. Plus the food wasn't what we expected we like Ruby Tuesday, but after this experience will think twice to visit one of the other location. H. Nunez | |
| TA | 10/22/11 |
| We had dinner at RT on Montage Mt, Pa and thought I would comment. The food was great!! We defintely will return there as we were very satisified. While we were sitting there we did notice that a young woman was visiting table to table. When she came to our table she addressed herself as Amanda. She spoke to us so nice and she asked about our dinners, service and total overall experience. We thought that this was very nice that she took the time to do this to all her guests. she is a asset to your team and business. TA | |
| Ms. Misha | 10/22/11 |
| I am currently at the Ruby Tuesday I Memphis,tn on Winchester and Germantown rd. I order my food at 8:10 my food dismiss come our until 8:51 I waited for a new Orleans tipila plate for over 40 minutes. To make the matter worse an employee sits behind me fixes her two salads and for food from the kitchen and i am.still waiting. I asked the server where was my food. I was told they now were still cooking it. Then when it does come its wrong. They the manager comes ova after he has been socializing the whole time.. I.tell him what happened after I have been waiting | |
| Tom Collins | 10/23/11 |
| My Wife and I went to your place in Glenolden,Pa.yesterday and had one of the best servers ever! His name was Tom and he was outstanding.Even though they were really understaffed Tom it seemed was everywhere at once.In the whole time we were there he never stopped working a single minute.He took orders served orders helped the other servers serve meals,refilled drinks,cleared tables etc.I feel this young man is a real credit to your organization and should be rewarded.The really best thing about him was he always had a huge smile on his face.I look forward to dining there again and you can bet I'll ask for Tom to be my server. Sincerely Mr & Mrs Tom Collins 301 Poplar street Darby,Pa.19023 | |
| CHRISTINE A | 10/23/11 |
| GREAT JOB RUBY TUESDAYS AT MONTAGE MOUNTAIN MOOSIC, PA. GREAT FOOD AND GREAT SERVICE. I LIKE HOW THE MANAGERS INTERACT WITH THE GUESTS AT THE TABLES....iT IS SO IMPORTANT TO US. I SPOKE TO A YOUNG WOMAN THERE TRAINING TO BE A MANAGER...AMANDA....SHE WAS DOING A GREAT JOB. FIRST TIME AT RT'S MONTAGE MOUNTAIN AND WILL DEFINETLY GO BACK | |
| Amanda | 10/19/11 |
| A manager at Ruby Tuesday, Stephanie Guilford is hiring her relatives. The host is her sister in law, Kristin who is her cousin. She gives special treatment to certain people, like her good friends. She is a good manager, don't get me wrong but it needs to stop. Immediately. | |
| Jo | 10/16/11 |
| My husband and I went to the Ruby Tuesday in Bedford VA. Worst service ever. Wait for over an hour to get meal. The steak was not even cook. The manager was rude. People came in after us was served and left before our meal came. The manager would not even come back to our table. Would not go back | |
| Joyce P | 10/6/11 |
| To finish the complaint regarding the Ruby Tuesday Experience in Savannah Georgia 10/01/2011...after paying and leaving the restaurant, we were walking across the parking lot and the waitress came running after us, shouting for us to wait...we stopped and turned around and she said we had not given her enough money! I could not believe it! She kept saying we had given her only $16.....surely she saw, when she opened the book with the check, that the money was there, but instead waited until we left and then told us we didn't give her enough money. We were so burned by that time we just gave her another $20 and left. This amounted to a $50 meal that we couldn't even eat! | |
| Joyce P | 10/6/11 |
| I have long patronized Ruby Tuesdays in both Winston-Salem and Greensboro NC, at least once a week, for years. But.....We had dinner at the Ruby Tuesdays in Savannah Georgia just off I-95. The restaurant was not busy at all, on a Saturday night (10/01/2011). The salad bar was good, as always. However, the waitress did not come back to check on us after delivering our dinner. My husband had ordered the fried shrimp, and could not eat it. The shrimp was gooey under the crust and very very salty. I tried one too, but couldn't eat it...so when she came to get our plates at the end of the meal, we told her the shrimp were inedible...She asked if we wanted to order anything else, but by this time we were just ready to go. She brought our check, but I was surprised to see the shrimp dinner was still charged to us (most restaurants would have offered to adjust the bill somewhat, or offer a guest certificate!). We went ahead and paid however. OUr bill was $26 and some change, and we (generously) left the waitress a $5 tip...this was a $20, a $10, and two $1 bills. She came to pick it up, opened it, thanked us and asked if we needed change. We said no, and left. NOW... | |
| Tom | 10/7/11 |
| Today is Oct 7th 2011. Just finished eating at store #4271, 101 North Strand Parkway in Myrtle Beach SC. 29588. We ordered Chicken fingers and fries, Southwest Eggrolls and the Shrimp Fondue. We couldn't eat any of it because of the grease used for frying everything. The grease was so burnt and dirty it made the foods taste awful. I was Corporate Food and Beverage Director for 22 years so I know what I am talking about. Every worthwhile restaurant changes the grease before the Friday night crowds. As busy as that place is and as much money as you make there it is almost criminal to serve food that bad. I don't know about you, but I work hard for my money, and I don't like throwing it away or being ripped off. | |
| James | 10/5/11 |
| I visited one of your establishment's recently in the Martinsburg WV area and was dealt with a rude employee -- her name was Erica Teets. Among being rude and loud she was also high! After further investigation I found out she is also a felon for theft. What kind of establishment are you running here!?! | |
| brian st. arnauld | 9/24/11 |
| i have ben a rt customer for about 10 years now and go regularly 3-4 times a month..and have had bad experiences @ the north dartmouth mass location..after the (so called last straw) in early august i sent an email to the ruby tuesday site explaining about our visit..which was inexcusable..my wife and i always order the same dish which has changed names over the years..shrimp alfredo pasta..simple right!? not so much..the restaurant was relatively quiet..around 4 tables occupied..i made a simple request to have the dinner biscuits brought with the food..easy right? nope after waiting 25 min for our food it arrived cold and no biscuits were served..i was told they were in the oven be out in a few min..i asked to have my dish re-heated while my wife proceeded to eat hers..20 min later i recieved my food..after my wife had finished hers!...and could not believe the food was still cold!! at this point i did'nt care..i just wanted to eat..i asked..where are the biscuits???? and was told...so sorry there in the oven again!!!!!...i therfore finished my cold food...and then was brought the biscuits 15 min after i had finished..HORRIBLE!! after sending my e-mail and explaining about our bad experiance..i was contacted by SCOTT CONSTANZA and was told by scott that the north dartmouth mass restaurant was 1 of his and was sorry about my experiance and that i would receive a coupon in my e-mail and he asked me to please continue to visit (if anything) other ruby tuesday locations..and because we do travel and have done so...i agreed...well needless to say after him telling me i would receive this e-mail within 3-4 days..it has been over 2 weeks and after being ignored by scott after leaving him messages...my wife and myself will be more then happy to give another restaurant our buisness on a regular basis...so...GOODBYE RUBY TUESDAY..you just lost another long time customer. | |
| ANN THOMPSON | 9/19/11 |
| MY FIRST TRIP TO YOUR ORANGEBURG,S.C. LOCATION WAS 9-23-2011. I AM SORRY TO SAY THAT IT WILL BE MY LAST. THE ONLY GOOD THING GOING WAS THE SALAD BAR. SERVICE WAS POOR. WE HAD TO ASK FOR DRINK REFILLS, BREAD ARIVED AFTER WE FINSHED EATING. WE HAD TO ASK FOR CHECK AND THEN WAITED TWENY MINTUES FOR THAT. I HAVE HAD BETTER SERVICE AT A FAST FOOD REST., I HAVE WORKED IN FOOD SERVICE AND THIER IS NO EXCUSE FOR THIS TO HAPPEN. THANKS ANN THOMPSON AT ACBCCT@GMAIL | |
| Stephen | 9/23/11 |
| I had stopped at the Ruby's Diner at the Houston International Airport and was very disappointed in their service. You would think that a restuarant in a busy airport would understand that SPEED of service is a critical part of being there. Well, this place was slow! But here's the kicker, I wanted a refill on a cup of Hot Tea, and they wanted to charge me another $2.10 for a tea bag. Can you believe it? No charge on refills of coke or ice tea, but $2.10 for hot tea. I complained to the manager and he gave the reason behind this charge as "Company Policy". Ok Ruby's Dinner at IAH. Your $2.10 company policy has cost you a lot more than that in the long run. Recommend you STAY away from this place. Until either they speed up the service, or stop charging for refills of hot tea. Which by the way, I have not experienced at any hotel or restuarant chain throughout the country! | |
| T and J | 9/17/11 |
| The RT's montage Mt Moosic Pa is a great place...The food is EXCELLENT, service is fast, salad bar is awesome and all of the staff is friendly. The place is very clean also. I would just like to tell you we enjoy going there and that they are doing a great job there...Pass the compliment to them...they all deserve it. T | |
| Christine A | 9/17/11 |
| Great job RT's Moosic Pa...place is great. Food is so good and service wonderful. They are a friendly team there and it shows!!! place is also clean and the salad bar is kept appetizing and clean..I like that. Managers are very nice also and aim to please. great job RT'S on the mountain!!!! | |
| leigh winson | 8/16/11 |
| I actually ate at your resturant in montgomeryville Pa. often when I used to live there and loved the steak with seasoned mashed and broccoli.....Why in the world wouldn't you have resturants in So.California ...?????????? | |
| mary danielson, 118 Joy Lane, Fishersville, VA 22939 (540) 221-4059 | 8/20/11 |
| Our group of 22 had made reservations 8/19 for around 7:30-7:45 p.m. We were a little early and had to wait a little. We had three tables. Our table of 8 was waited on first around 7:45. The other tables had received their food around 8:15 and we still had no food. Then we were told there were no baked potatoes (of all things as a staple veg) not to have. We all had to change our minds. At 8:30, we still had no food and the others were almost finished their meals. The waitress said she would get us some more biscuits(hard and cold), which we never received. At 8:45, still no food. Several couples had made the decision to leave around 8:50. The food finally arrived. My husband and I did because of medication taking. I have never received such a wait at a restaurant that had almost cleared out at that time of night and still have no food after such a long wait when the others received theirs and were ready to leave. I have heard many people say the service in Waynesboro, VA was not good and they were right. That will drive people away for sure. The last time we visited there the same thing happened but only with a party of 4. What is the problem??? I understand staff cutbacks, but poor service isn't the way to keep customers. Thanks - | |
| Anthony | 8/21/11 |
| Was at ruby in pottsvile pa one no parking two how can you make some one pay 13 for a sandwich I can go down the st for same thing for less you's suck | |
| chris | 8/23/11 |
| I worked at ruby Tuesday, until last Friday. I walked in and my boss said he was terminating me. He claimed to seeing me on footage giving a drink away, when i asked to see the tape and he wouldn't let me. So I loved working for Ruby Tuesday but the management at my store was unfair and rude. I personally found myself miserable working under people who would act immature and talk about their employees! I have never been treated so horribly by a manager. I'm a great worker and i made a good amount of money each night. I had regular guests that now refuse to return. Thank you for your time and experience but I refuse to be treated like that again. | |
| CS | 8/24/11 |
| This is not my first complaint nor the second or third. But it will be the last and please don't try to send me coupons or free meals or anything I am done with Ruby Tuesday.I work for a physican practice we have 1hr for lunch and we order from Ruby Tuesday for lunch and we get delivery. Everytime we have a problem we always call and talk to the manager here in Orangeburg SC and they are RUDE!!!!!!!! No customer service skills at all. I think your managers could use some training. This particular day our order was 25 minutes late. I called just to check and make sure every was okay because they were late delivering and the person I talked to was really rude and didn't even care or apologize for the inconvenience. He said well all I know is she left a while ago and I don't know when she will be there she should be there and I have been in the office doing paperwork all day. I said okay I was just calling to check and by the way is it normal for you to deliver 25 minutes late? He said no like I said I have been doing paperwork all day and she has already left. I said well you act like you don't even care. I mean he could have said I'm sorry or apologize or she will be there shortly but nothing. He said I didn't say I don't care but like I said I have been doing paperwork and she already left. This did not help me with our problem. Here we are waiting on our lunch and we only have a little bit of time to eat. So finally the order gets here the delivery girl apologizes saying she had a lot of deliveries and get this THEY RAN OUT OF SILVERWARE!!!! So she had to go buy some and she was about to go get some more because she was out again. Not only was our food cold and they forgot a coke (although the delivery girl brought one back) and they were late now we had to eat with silverware that was unwrapped! How do I know where this silverware has been? I have tried over and over to complain but no one does anything about it but say oh let me give you a free meal! I don't want a free meal I can buy my own but this is ridiculous! Maybe that paperwork he was doing should have been an inventory list so they could order silverware. What kind of resturaunt runs out of silverware? The delivery girl is the only reason we keep going back because she makes sure we get our order correct but even she can't help you this time. We are DONE! | |
| | 8/24/11 |
| Okay, you had a 38 percent profit lost last quarter but yet the prices are on the rise!!! $10 dollar plus simple hamburgers, 4.50 cent 12 oz (draft)beer!! Really people? I purchased my shares in Rt at a resonable price but have now ordered them sold!! People, you don't get it!! In Lumberton NC, where at once you were a major player, your business is minimal! There are 4 other places that have taken all but a small amount of your business! For instance, Two Guys Grill sell 22 oz beer for $2.25 and every evening, there is standing room only!! Okay, that would be 2 miles from your fayetteville rd. store!! Don't get me started on the menu price. Last night at the bar I had chicken strips and fries for $1.99 The portions much more than yours and much cheaper! I believe your price for the same item is around 10? Love your staff though!! They are the bomb!! The best in town! Well, I quess it wont be long before you have to close one of the stores in this small town!! It's a shame and can be avoided! Lower your prices, go back to bar specials, add a simple ground steak with brown gravy to your menu,(WORKING MAN MEAL) Open the 5th street store for lunch!!! Board of education, a brand new huge Dept. of Social Service building just opened, no other legitimate competitor in the area and you are closed!! What?? They have to travel over to the other store for lunch!! Maybe you are not in the business to profit! Tax break maybe? If thats the case, close the restaurant and sell the property to Chilis!! Now they make money!! | |
| EmiliaGrace | 8/26/11 |
| When eating at your selden, ny location today I had a wonderful expierence as always until I was dumb founded to hear you would not be closing your resturant early on sat and that you were even OPENING (regularly) on SUNDAY. We ARE IN A STATE OF EMERGENCY Here on Long Island to be off the roads no exceptions stay in doors!!! we are being hit on Sat evening 6pm with winds of 55-75 mile an hour and after 8pm 95 mile an hour winds and through it all 15" of rain. For the first time in NY ALL TRANSIT SYSTEMS ARE SHUTTING DOWN SAT AT 12NOON THROUGH SUN!!! AND YOU ARE RISKING LIVES TO PUT MONEY IN YOUR POCKET!!! As a manager of a retail store i was glad to tell my staff today they would be punching out at 5pm on sat and our doors were closed as per our "corporate" by 4pm sat. and we are undetermined if we will be opening on Sun at all!! Flooding and power outages are at a 95% chance. a possibility of down lines for up to 3 days as per LIPA. Safety of our employees are first here in NY Corporate based jobs! I will not put another dollar in your pockets nor will my family, you can not be a "family oriented" resturant if you can't consider the welfare of your Ruby Tuesday family & their families as well. I have always liked your meals and our family treated kindly, but i will not pay to see people treated like that! You want it open come down from TN and work in those conditions for them...didn't think so. Word spread fast her on the island and i will have alot more stand beside me on this, prepare for the calls, emails whatever, but you should be shamed! I hope you change your minds on this and I do not have to see one of your employees faces on the cover of a Newsday over a buck! Very Sorry, a former diner of yours- EmiliaGrace & Family of Selden,NY | |
| Dr Jackson | 8/27/11 |
| Dear Ruby Tuesday Corporate Office, My wife and I reccently dined at Ruby Tuesday located in Russellville, AR and unfortunately, this is not a letter to complement our service, food, or overall dining experience. Although we have always enjoyed dining at your restaurant, the last couple of times have been unsatisfactory. The food was undercooked and the atmosphere was chaotic. The General Manager, Kim Bradshaw, shouts at her employees and chooses to use profanity at the guests range of hearing. Also, the other "managers" appear to be very young and unexperienced. I hope this matter is handled in an appropriate manner. L. Jackson, M.D. | |
| myangelsc86 | 8/30/11 |
| I owned a resturant of my own and I think what Ruby Tuesday's do to there wait staff should be illegal. Not only do they get "cut" and still have to stay till there last table leaves and their cleaning to done with no pay, they have to tip out everyone to the food runner to the bartenders to the hostess! They get tables according to their tip %...no one can control what people tip, especially in today's economy! Once there tips are turned in, if they made enough to cover the hourly wage of $2.13/hour plus the minium wage 7.25 , then Ruby Tuesday doesn't pay them at all! Their check is ZIP! Ruby Tuesday's is getting FREE LABOR! and the taxes come out of their pay check too! This exploits all the young people that work hard there.... something NEEDS TO BE DONE, this is not right!!!! They are making their money from the hard work people who need a job plus, those people are paying the wages of their other staff! WHAT IS WRONG WITH THIS PICTURE???? NO WONDER THEIR A MULTI MILLION DOLLAR CORP. oh yea, now they have the kids doing all the cleaning as well....windows, and blinds have to be done every day!!!!! along with all the other cleaning that must be done on a daily basis The food at our resturant here in wv is very good, but now that I know the circumstance of which the server have to exist, my personal opinion has greatly declined toward this resturant. | |
| Margaret Matthews | 9/1/11 |
| My family and I had to leave our home due to hurricane Irene, and thankfully the evacuation route landed us in Wilson NC. We were feeling so many emotions, wondering if we would even have a home when it was over. We ended up staying in a hotel behind Ruby Tuesdays, and it was the perfect choice. Tired, hungry, scared we walked over to eat, a friendly host seated us, then with a smile that would make anyone on a bad day smile back, we were greeted with hi my name is Jennifer and I will be taking care of you today. We had that look, and she immediately picked up on it. The food was wonderful and my husband became a quick fan of the cheddar biscuits. Although there were several fine eating establishments in walking distance, we chose to eat there, for every meal but one. The second time we asked for Jennifer, by the time we sat down, she had already noticed us, had our drinks and of course the hot bread in hand, and this time instead of saying, I will be taking care of you today, she looked at me and said " Have you heard anything, are your friends and family that stayed behind ok"? My husband isn't an emotional man, but after being married for twenty-two years, his voice cracked when he thanked her for asking. We would like to extend a hearty THANK YOU, for letting us enjoy such warm hospitality. We made it back home and Irene was nicer that we could have hoped for, however she sent us to a city, that blessed us in more ways than one. Great food, great service and the best waitress we have ever had. | |
| Mary | 9/2/11 |
| My family and I recently visited the Ruby Tuesday in what is known as "4 mile fork area" I believe the waitress told us. Fredericksburg, Va. There was 7 of us and it was late and busy, however the waitress treated us as if we were the only ones in the restaurant. The experience was fantastic. We were greeted immediately (opened door) by 2 very sweet young ladies and then sat quickly. Considering there wwere so many of us, we thought we would have a longer wait. Our waitress was there before we could even open our menues and was exceptional! Our food was excellent and served in a timely manner. I know people write you for "problems" they encounter, but I felt "great" experiences need acknowldged also. Thank you Ruby Tuesdays and thank you again to our waitress, Penny. I am visiting family in the area but my next visit I will DEMAND dinner again at Ruby Tuesdays... Thank you Mary S Reading, PA | |
| nicholas brandt | 9/5/11 |
| i did not rate because i applied on line for a restaurant manager position 3 times on your website, the only thing i can think of is that the human resources department are unorganised, and not capable of multi-tasking, either way a letter or email, would be sufficient telling me that i'm to old, or 26 years as a manager is to much experience, it's just no correspondence , this is not only iresponsible but i think you need to train your staff more often than once, thankyou for the opportunity and a email would be great | |
| Greg Overholt | 9/6/11 |
| The food in your restaurant is great, how ever my wife and I miss the hanging Tiffany lamps. We would like to know where you purchased them so we can order one for our dinning room. Please respond to us at gioverholt@rushmore.com | |
| Deborah Bruening | 9/7/11 |
| I just had to write about Brett,the General Manager at the Saline, MI restaurant. We were at the restaurant on Saturday August 26th. We had never been at a Ruby Tuesday and my husband does not like garlic. He asked what was on the steak and when he found out they put garlic on, he requested that nothing be put on his steak. Our waitress was very busy, so my husband didn't get any more coffe. When our meal came, it was obvious there was garlic sauce on the steak. My husband sent it back and within a matter of seconds, Brett, the general manager was at our table apologizing and explaining that it acccidently got put on at the last minute. My husband is very proud and he would rather the food was right then get it free-and I didn't think anything could make him happy. If I wasn't eating, he would have left. To make a long story short, Brett personally served my husband a perfect steak, in record time, filled his coffee cup, brought rolls and 2 velvet cupcakes. And he was very sincere when he said that we do not come to a restaurant together to eat separate, so my husbands meal was NO CHARGE. It was not the free steak that made us feel better- it was Brett and his sincerity that helped my husband to settle down and enjoy his meal. Brett pulled off a miracle-he is excellent at public relations and I really appreciated it!! | |
| no name | 9/8/11 |
| I actually work at a Ruby Tuesdays and have pros and cons to share. I think Ruby's has great food most of the time and the restaurant I work at stays really clean, the salad bar is always kept up with fresh items, and the people I work with are hard workers. My cons are the unfair ways they treat waitresses. They use our tip percentage from credit cards to determine what kind of shifts we get and how many tables we can have at a time. This is unfair due to the fact that some people will always tip low and some people tip the same amount no matter what the cost of their bill was. If I have a lower tip percentage then another waitress...she will get more tables then me and will have the opportunity to have a 'closing' shift which means she will be on the floor longer having more hours. I feel this is a very unfair way to judge who gets what shifts and how many tables we can have. Another thing I have noticed lately is if we dont sell a certain amount of food to each person (its a guest per average thing) then we have to do double the work in clean up after our shift then the servers who were able to sell a higher amount of food 'per customer'. Its not my fault if the majority of my tables wanted only salad bar on one night which can cause my 'sales per guest' to be lower and result in my having to do double the work. Its not ALWAYS bad service if a customer decides to not tip us the expected 17% which results in us not getting good shifts or the same amount of tables as another server. I have actually had to deny credit card tips many times so low tips wont hurt my ability to have more tables or the 'better shifts'. I wont disclose the area of my work place out of fear they would fire me if they think I am going to stir any trouble with their 'rules'. I have honestly thought about what a good case I would have with a legal matter in the unfairness to the servers. One time I had too many voids due to 4 ladies that all had ordered salad bars with the dinners to only later decide they didnt want the salad bar. I went on some red flag list where I had to sell so much food in 2 weeks time or I would be banned from ever serving at any Rubys again ever...that I would get locked out of the system. I have worked there a total of 4 years and the things they come up with to figure out who gets what shifts, who does what work, and who gets more tables then others is down right prejudice. We can not make people order steaks all the time, we can not make everyone leave us great tips, and we should never ever have to deny a tip out or worrying that we will get bumped down the list that decides if we can be closers or if we can have more then 2 to 3 tables at a time. Tonight for example we were told that whoever did not sell at least a average of 17 dollars worth of food to each of our guest that we would do double the clean up work while those that did sell this much food to each guest would have to do nothing. I can also remember a time years ago that rubys tried to tell the servers they had to wear eye and lip makeup. This lasted about 2 months of them checking us when we came in to see if we had our eyes and lips on as they would say and then someone pulled a law suit on them for it. IF you want to be a respected restaurant...then respect starts to your employees...and this will shine forth through the workers and to the guest. The way they work this whole tip percentage thing is belittling and degrading and I personally would think it would be illegal to deny one server a better shift due to something that is not totally in our control. Just to make a note...some of the servers with the higher tip percentages have figured out ways to have a friend come in a order something small and then leave a huge tip on a debit or credit cared to raise the servers tip percentage so then that server ends up with all the closing shifts. So when you think that you are putting your best server with the most tables and better shifts, its likely that the server has had to figure out a way to get around your unfair rules. Ive served long enough to observe that there are people, no matter what the cost of their bill, they will always tip the same amount. If those people are coming in and their bill is lets say 50 dollars and they leave their usual tip of 5 bucks on the credit card...I have to deny it because a 10% tip will pull me down on the list and I will get less hours and less tables come my next shift. | |
| Bill Johnston | 9/9/11 |
| As Ruby Tuesday stockholders, while on vacation,we decided to have dinner at your restaurant in Rehobeth Beach(#3019). We were terribly disappointed from the time we were seated. Our waitress, while pleasant, spoke with an accent and we had a hard time understanding her and she us. Our appetizer, spinach/artichoke dip, did not taste at all like it contained any arichoke and it was barely lukewarm. I chose a special of sirloin steak and lobster and asked for a baked potato. I was told that baked potates were not currently available. This was at 7:00 on a Friday evening, prime dining time. I asked for my side of mashed cauliflower to be served in a separate dish. The waitress nodded ok. Shortly afterward she told me a baked potato was available, so I ordered it. I few minutes later she came back and said she was mistaken, baked potatoes were not available. Our meals arrived and I took the lobster out of the shell, it appeared almost raw. I sent it back and told the waitress it was undercooked. She said a new one would be prepared. When the second lobster came out it was more undercooked than the first, looked like rubber instead of flaky. I told her I just did not want it and I only ate the steak and fries. The cauliflower was served on the same plate, not separate as requested. During the time that substandard food was coming out of the kitchen, the receptionist was giving a backrub to the manager and other employees right at the reception area in the front of the store. It was totally unprofessional. It disturbs me that a company I have an interest in can have such a poorly managed, substandard operation. This experience certainly has diminshed my confidence in company management. | |
| MZ | 9/10/11 |
| The Ruby Tuesday in Oak Park Heights, MN is very nice. Staff did a wonderful job. I love that they have brocolli on the kids meals besides another side! They finally have a coupon without a bunch of exceptions. Our Family will definitely be going back. | |
| james allen | 7/6/11 |
| dear sirs, we recently dined at your restaurant in Athens, Ohio. not only was the food and service excellent,but your manager went out of her way to make my man comfortable. When we were leaving he fell and they were so kind to us . you see, he had a stroke thirteen years ago and has left side paralysis somewhat. your manager really put herself out there for him. we need more caring people in these establishments like her. you are lucky to have people like her in your employ.Thank you. sincerely, ms Allen. | |
| shafting the employees | 7/13/11 |
| I really like how corporate automatically assumes a bartender makes 20% in tips on all orders and to safe the company money you shaft the employee. The Clemmons, NC location is slow and extremely slow on day shift mainly taking take out orders in which most people don't tip for. Taking my hourly rate down at the same time. The management is wonderful to work for. If it wasn't for the pay issues set up by corporate I would still be working there. | |
| Jim | 7/13/11 |
| I have been to many Ruby Tuesdays over the year and have enjoyed your salad bar. I have noticed over the last year many items have been removed but the price is the same. You have taken a very good salad bar and lowered it to poor value. | |
| Maryam Ishaw | 7/15/11 |
| We went to the Ruby Tuesday in the lincoln village mall(3333 west touhy ave., Lincolnwood, Il. 60712). It was a good experience. Our waitress Sheree was awesome. We went there an hour before closing and she was still very bubbly and had a smile that made us feel very welcomed. She also looked fresh. Everyone else looked exhausted from their long day which is understandable. Everything else was ok but Sheree made the dining experience wonderful. I did see the manager filling the salad bar. I see her doing things all the time whenever I go there which is refreshing to actually see a manager working. I dont know her name but she is tall with blonde hair. Kindly see to it that this location and the workers get the recognition they deserve. -Maryam Babakhani Ishaw | |
| Sheryl Bolner | 7/22/11 |
| Dear Sir or Madam: I visited your Ruby Tuesday Restaurant in Marley Station Mall, Glen Burnie for the first time last night and encountered the most rude and inattentive waitress Michel T. When she came to take our order we had to tell her that we had not received menus yet & that began her hostile attitude. We had to ask the greeter to please have her come refill our drinks & when one of the kids said they had gotten cherry coke instead of coke we asked her to please bring her another coke we were told "that's what she got"... That coke turned out to be Mr. Pibb instead. We spoke to the manager Amanda at that point & she apologized and went to find out where our food was. Well that ony escalated her nastiness when she returned we were told we could just pay our check and leave. We spoke to the manager who apologized for her behavior and who gave us free dessert, but to be honest there was no excuse for her. I have never complained about a waitress and never left without leaving a tip....but that was before last night. I paid $96.00 to endure the most rude, inattentive waitress that I have ever encountered & spent 2 hours enduring her hostile behavior. I left your restaurant knowing that I will never return due to the behavior of your employee....She is a reflection of your business. I'm not sure if I reminded her of someone she hated, but since that was my first and last visit, I guess we will never know. Sincerely, Sheryl J Bolner | |
| Donna martucci | 7/22/11 |
| I just want to tell you this. We were regular customers at Ruby Tuesday. So when I went up to give my name. I had told her I wanted to sit next to the salad bar and a booth. I was also that there will be a 5 minute wait. That turned into a 15 minute wait. Plus they were takin people ahead of us that came after us. We had two and the others had two or three people. I was about ready to go up and cancel going there. When we we called we were placed as far back as possible. No where near the salad bar. I was so upset that I did not order like I would have. I had ordered Asian dimpling. That I am not going to eat with an upset stomach. Plus it was the hottest day this summer but it felt like we were in the freezer it was so cold. I would have ordered spare ribs salad bar and a dessert. So our waiter lost out on a good tip because of how upset I was. When the person went to sit us she had passed five booths that had no one in them. This happened in Poughkeepsie Galleria Mall I'm Poughkeepsie, New York July 22, 2011 at 7PM I can tell you this all my friends is going to gear about this to. | |
| Keshia | 7/25/11 |
| I work for a doctor's office and regularly, drug reps pick up our lunch and bring into our office. Today, we ordered lunch from Ruby Tuesdays in Somerset, KY. One of my co-workers ordered a simple baked potato. Aside from the fact half the order was left out, this potato looked like it had been microwaved for three hours and was about the size of a roll of quarters. I have NEVER seen anything like this and refuse to believe that if we had been in the restaurant in person we would not have been served something that looked like this. Not only that, but when I called to let the manager know what had happened, she was very rude and hung up on me, offering no refund, or replacement. I nor my co-workers will ever eat there again! | |
| | 8/3/11 |
| i was at the albany ruby tuesdays and the GM I think his name was Rich or Richard something like that Was Verbally abussive to his Wait Staff blaming them and treating them very poorly though through the swinging doors the yelling could be heard i felt sorry for the server(s) he was yelling out i hope he's always NOT LIKE THIS | |
| Chuck Harvar | 7/30/11 |
| After reading all these reviews, I will never eat in one of your restaurants again | |
| Linda Kerns | 7/30/11 |
| I am a great fan of Ruby Tuesday or was ... the salad bar use to be the best in town but has hit an all time low for freshness tonight. My hamburger was dry enough to spit dust. The brocolli I love but someone spilled the buttered garlic or salt shaker on my portion and I quickly pushed them aside. Overall my rating for this evening at Ruby Tuesday..... POOR and have no desire to go back. | |
| JIM ABDA | 7/30/11 |
| GREAT JOB AT RT'S MONTAGE MOUNTAIN.. MOOSIC, PA GREAT PLACE, FOOD IS SO GOOD. WE GO THERE ALOT AND ENJOY IT VERY MUCH. PLACE IS SO CLEAN AND THE EMPLOYEES ARE ALL VERY NICE. WE GET TREATED SO NICE THERE AND I JUST WANTED TO COMPLIMENT ALL THE STAFF THERE. JIM | |
| craig kiracofe | 8/2/11 |
| dined at gatlinburg r.t.servers were friendly but whole ordeal took forever and was unorchastrated out of sync you might say.sons food arrived well ahead of ours not cool when you want eat as a family.each request be it drinks or dessert just tool too long.they weren't busy.first visit,most likely last.very poor impression to vacationers | |
| Tabda | 6/21/11 |
| I WOULD LIKE TO COMPLIMENT THE STAFF AND MANAGEMENT AT RUBY TUESDAYS MONTAGE MOUNTAIN MOOSIC, PA. IT IS SUCH A GREAT PLACE TO EAT ...THE FOOD IS GREAT, PLACE IS JUST SO CLEAN, SALAD BAR IS FRESH AND VERY APPETIZING AND THE WAY YOU ARE TREATED IS SO GREAT. yOU ARE ALWAYS GREETED WITH A SMILE AND WARM WELCOME. WE GO THERE ALL THE TIME AND WE JUST ENJOY SOME EVENINGS TO RELAX AND VISIT.. THE SERVERS ARE ALL SO NICE AND THE MANAGERS..EDDY AND TERRI ARE PROBABLY THE MOST NICEST PEOPLE AROUND. THEY DO THEIR UTMOST TO SATISFY EVERYONE AND THEIR HARD WORK REFLECTS IN THEIR BUSINESS AND WITH THEIR STAFF. I ESPICIALLY WOULD LIKE TO COMMENT ON ERIN (THEIR BARTENDER) ERIN IS SO FRIENDLY TO EVERYONE AND HER SMILE IS ONE THAT YOU REMEMBER ALWAYS...SHE GREETS EACH CUSTOMER SO WARM AND MAKES EACH ONE FEEL SPECIAL. YOU CAN TELL EVERYONE THAT COMES IN THERE REALLY ENJOYS HER COMPANY ..SHE TAKES AN INTEREST AND TAKES THE TIME ALSO TO FIND TIME TO CHAT. SHE IS ONE OF THE REASONS WE FREQUENT THE PLACE. OUR COMPLIMENTS TO YOU ERIN.....THANKS FOR MAKING OUR VISITS SPECIAL | |
| TA | 7/1/11 |
| Salad bar is great up at RT'S Montage Mtn Radcliff Drive Moosic, Pa BUT: PLEASE BRING BACK THE CHICK PEAS AND THE RED BEETS.....TWO HEALTHY ITEMS THAT NEED TO BE BROUGHT BACK. ALSO PLEASE BRING BACK THE SECOND SIDE....not all of us like salad THANKS | |
| Melinda Beechner | 6/24/11 |
| I was dining at Ruby Tuesday #4557, in Johnson City, TN with a friend. We ordered our meal and waited 45 minutes for it to arrive. The meal was delivered to the wrong table. Once the waiter noticed this, he took if off someone elses table and put it on ours. We asked him to give us something fresh and his reply was "Don't worry, they didn't touch the meal". We ended up having to eat our meal cold because he refused to take it back. We were made to pay full price, a total of $41.33, for a cold meal from another table. | |
| trudy abda | 6/12/11 |
| I just wanted to make a comment on the Ruby Tuesdays on Montage Mountain ..Moosic Pa. I am just so impressed with this resturant and I am so impressed with the staff and managers. We notice how warm everyone is greeted, , the service is unbelievable, the servers are all friendly, the food is so delicious. It is served so promptly, well presented and the taste is impectable.The salad bar is always filled, very neat and fresh. It is a friendly atmosphere and when you go in, you just feel welcomed !!! We go there alot and that is why..it is a place to enjoy, be happy, eat great food and visit friends. It is a place that you want to always go back beause you are treated so nice. The managers do a greast job there..you can see how respected they are and how hard they work to make the place the way it is... THEY WORK HARD AND IT SHOWS!!!!! Your managers should be commended as they are the base of your business and they certainly do a great job. My compliments to Ed, your GM........HE DOES A GREAT JOB!!!!!! | |
| Kim | 6/14/11 |
| I complain to you OVER a month ago. Do you think anyone got back to me??? I had one guy write to me & ask that I call .. I emailed back that I did not have any way of making that call so I guess he figured that was this cue to *skip away* (his email to me) Kimberly.. Please call me regarding your visit to my Concord location. Thanks, Tom Bard (207) 899-6201 Well Tom I sure hope you're not being paid by how HELPFUL you are cause your kids will surely starve! | |
| | 6/16/11 |
| please please do not make your servers do the dishes while waiting on customers... this should be directed to GEORGE the owner of our franchise.....Detriot Metro airport | |
| samantha | 6/19/11 |
| I was in the Gloucester VA ruby tuesdays for lunch on fathers day with my family. As much as id like to say lunch was good unfortunately i cannot . We have been going to the gloucester ruby tuesdays for quite sometime and usually we have no complaints, but today has changed the way i look at the company for the future . first off when we arrived at the front doorway there was no one at the door to help us be seated or even talk to us in general. As I looked around, I noticed a man in a blue shirt sitting at a table next to the kitchen, who apparently looked like he was on a date, with who we later found out was the hostess, if you can call her that. In my opinion she did not appear to know the duties that come with her job. After waiting for a good five minutes i saw a server let the host know we were at the door , when she finally came to seat us her attitude was less than pleasant, like we had bothered her.( come to find out the girls name was ashley )She was extremely rude and took her time to walk around the restuarant talking to others when really she was supposed to be setting up a table for us. Finally the "manager" came to the front door to help the situation when really he only made it worse. He introduced himself as Steven and promised we would be taken care of as soon as a table was set up. When i asked him how much longer it would be, he appeared to become agitated. Instead of making sure we would end up happy he litterally rolled his eyes and said a couple of minutes and stormed off, like i was the bad person in this situation. At this point my father insisted we leave,so when i told mr "steven" we had changed our minds and were tired of waiting he did nothing to stop us or even apologize for all the hassle. I am extremely upset about the whole ordeal and must admit that I will not be returning to the Gloucester Ruby Tuesdays as long as that's the behavior that appears to be acceptable. Sincerely, One Extremely Unhappy Customer | |
| Helen Hudgins | 6/20/11 |
| I am writing you today to inform you of how upset i am with the night my husband and i had at Ruby Tuesday's this past thursday in Gloucester, Virginia . When we arrived the resturant it was already busy which isn't unusual, but was unusaully in a state of confusion . While waiting to be seated we noticed servers running around frantically with what seemed no help what so ever. The tables were dirty the resturant was disgusting, which in all honesty usually is not the case. The woman manager who greeted us at the door explained it would be a minute because all the tables were dirty and one needed to be cleaned. Now you would assume she would be off cleaning them to get the people at the door sat, but instead continued standing at the door welcoming guests when there clearly was another host assisting her. I had asked the manager if we could sit with our usual server Chris, who is one of the main reasons we go to that store. Upon my request we were told unfortunatly that just couldnt happen at this point, and that Chris was extremely busy, and had no clean tables. On top of that we specifically asked for a table due to my husbands recent leg injury. Well the booth she sat us in could barely fit teenagers let alone two adults and one having a bad leg. At this point although we wanted to leave we had already been sat and had decided to sit it out in hopes to maybe get to speak to Chris. The server who greeted us was nice, although i do not remember the young ladies name, she did attempt to make us feel welcome, and was apologetic for the wait and any inconveniences. She immediatly got us our drinks as well as biscuits, took our order and moved on to her next table. After that was when our night went from slightly aggrivated to horrible, the food took 30 minutes to arrive, and when it did it had the wrong sides and was barely luke warm. The waitress although frustrated once again said she was sorry, but at this point we asked to speak to the female manager who was working the front door. After a few minutes the waitress returned and explained she was unable to find the manager. We then asked for boxes and the bill, and decided to leave. The waitress promptly returned with boxes containing the right sides as well as boxes for our meals. Once again the service was not the problem this time it was clearly management as well as the kitchen. What really upset me was when we did leave as we were walking around the corner we saw the manager we had asked for 10 minutes before standing outside it must of been her ciggarette break and that was why she wasnt cleaning any tables or helping any guests. I've been visiting Chris at Ruby Tuesdays for quite sometime, and usually the place runs well. Never in a million years when the resturant clearly needed help did i think i would walk out to see the manager smoking when i had just asked to speak to her and was told she wasnt available. She must of known we were upset because she quickly dropped her ciggarette and ran inside. To be honest you are very lucky Chris works at this Ruby Tuesdays because the behavior that the manager showed that night was enough to make us not want to return. I hope to see this does not happen again and ruin another customers experience such as it did ours. | |
| jail birds | 6/8/11 |
| RUBY TUESDAYS IS HIRERING JAIL BIRDS I SAW A MUG SHOT OF A LOCAL WAITRESS IN THE SAYVILLE RESTRAUNT GO ON NEWSDAY MUG SHOTS HER DIANE VENTURELLA NOT ONLY WAS SHE ARRESTED BUT SHE TELLS EVERYONE HER LIFE STORY .....THE GOOD THE BAD AND THE UGLY MOST OF THE TIME THE UGLY STAY AWAY FROM THE SAYVILLE LOCATION NEW YORK ......UNLESS YOU LIKE HEARING OTHER PEOPLES PROBLEMS .............. | |
| Mario Small | 6/8/11 |
| Upon arriving at Ruby Tuesdays, I overheard a manager at the Bristol CT location tell a girl who worked there that her family was white trash, then yelled at another worker and called her "annoying" for stirring a peach splash too loudly. If this is how this establishment treats there hard working blue-collard employees, I literally want no part in there "fine" dining experience, id rather eat out of the trash, at least the homeless are humble. Save yourself the trouble and get Wendys down the street. At least you don't have to hear people get ridiculed and harassed, while you bite into your burger. | |
| E.Presley | 6/9/11 |
| I after a few years of not eating at Ruby Tuesdays in Lenoir City Tn started to give it a try again after a few horrible experiences. This has been a year ago. We went on a Tuesday and the food was so good. I. t was very clean and smelled clean unlike the musty old food smell it had before..Anyhow..I was very pleased to feel like I was welcome and got my moneys worth. It seemed they had gotten new management who cared about their job instead of just a paycheck..we have gone back over and over until about 2 months ago..it seemed they were back to the old routine. Dirty place, old food,smart allec waiters all piled up at the food window laughing and cutting up with the cooks while the salad bar is unstocked,dirty and full of brown lettuce..;eople sweepimg carpet floors all around the tables full of guests..I don't know but I thought they closed late..but it seems to me they quit work at about 8.....Im not going back..I know that. I have had it. It must have changed managemnt or the head manger lost interest in their job..To be such a nice looking place I'm sure its losing customers everyday for the same reasons I quit going...Clean up the filth and clean up the help. There are plenty of ppl looking for a job that could surely appreciate it. There aren't many nice places to eat in LEnoir City...Seems to me a great opportunity to get all the business I could instead of just getting by with what works | |
| smokedogg | 5/24/11 |
| So Dont work at ruby tuesdays in rochester ny the KM if sleeping with a cook and hanging out with all the highschool kids at parties real professional. Some of the laziest people dropping food on the floor and all sorts of nasty stuff I wrokrf there for a week and quit its disgusting never setting foot in another rubys ever | |
| R. Davis | 5/31/11 |
| Went to the ruby tuesdays in waycross ga on 5/28/11,their female manager was very rude and the server that was waiting on me. She didn't keep the drinks filled or offer me any dessert after my meal and made me feel like she was rushing me out by asking was I ready to pay. This is very unacceptable, nothing was done about how I was treated, I really feel that,new management is needed at this location. Will never eat at another ruby tuesday in my life.(VERY POOR MANAGEMENT) | |
| A long time concerned patron | 6/3/11 |
| So I've been coming to Ruby Tuesday's for years as my favorite place for a great Salad. Now what tops of the experience for me is the French dressing.. Imagine my shock when I loaded up at the salad bar today and get to the dressings to find you've discontinued the French dressing... Can you spell "disappointment" fast enough?? None of the other dressing work for me..I ended up having a steak that I didn't want because I was starving and the family had already ordered.. The staff were extremely accomodating though but I would ask that if it aint broke, don't fix it.. Please put the French Dressing back because Salad Works are now bringing competition and that might be by new haunt... Thank you | |
| Aaron | 6/3/11 |
| Wow what have you done to th salad bar....In columbia we have very few places that have a salad bar. I was very shocked and when you replace the salad bar back well be back.Please Please get more things on the salad bar. | |
| Phoebe | 6/4/11 |
| I think it's atrocious that your company does not protect the integrity of it's employees. You offer Take-Out Service but only pay your employee $4.00/hour to do the job. That's not even minimum wage. They MIGHT get a little tip SOMETIMES, but not generally. And then the restaurant server often has to take their own monies to tip out the bar, the host AND the QSS after a party group has stiffed them. This is outragious! There needs to be a change. | |
| Dr. Waisting | 5/24/11 |
| We ate at the Natchez, MS, Ruby Tuesday restaurant tonight. We were seated and then our waiter visited with friends close by and disappeared for 10 minutes! I tried to catch her before she disappeared because we were ready to order. However, we waited and waited for her to appear again. There must have been some interesting conversation in the kitchen because she failed to appear for so long!!! I ordered one crab cake with veggies. When she breezed by to speak with her friends again, my husband stopped her and asked if we could get our biscuits. She finally brought our food- she brought me two crab cakes which I did not order - with our biscuits and did not appear again until she asked if we were ready for our checks. I always give a huge tip for special waitress service and it was so hard to give her anything. Ruby Tuesday needs to train their waitresses to "wait" on their tables!!! I was extremely disappointed in the service tonight and I may not ever go back!!! | |
| Damaris | 5/24/11 |
| I left my IPhone in the Holyoke mall location after eating with my family. My husband called to inform that he left his cell phone their and that he was on his way to pick it up and the manager on that shift May 24 @9:00pm gave the cell phone to a stranger that could have been a friend of the waitress or someone in the establishment without confirming who it belonged to. When I called back asking questions of why they had given the phone to someone else the staff hung up the phone three times on me and then one of them told me there were two IPhone lost that night then the manager came on and told me he gave it to the person that said they lost there iPhone and that it was not his responsibility. :( | |
| Celeste Wilson | 5/26/11 |
| I was in my local Ruby Tuesdays 5/26/11 @ 7:15 pm and the meal was not good I order the seafood trio the shrimp on the skewers were dry and the crab cake was a little over-cooked my hostess offered the table behind me biscuits but I had to ask for them I asked for a to go cup for my drink and my hostess never came back so I paid the $60.00 and LEFT.....I was REALLY diappointed Maybe I should have went to RED LOSTER INSTEAD little bit more exspensive but I would have had better SERVICE AND FOOD | |
| Tomas Gomez | 5/29/11 |
| a few months ago i went to your location on rt 170 in beaufort SC. the service was bad. i told my wife tonight lets give them another chance. so we went in got seated. the waitress came we ordered our food,it took 15 minutes for my wife to get her drink. OK. no big deal. we ordered shrimp sampler to start. 20 minutes pass we got it.we ordered dinner chicken fresco and my wife Tuscan plate. over one hour after we ordered it the waitress comes out a says sorry we are out of zucchini. people that came in after us were having food served to them by servers,. the waitress was very nice and i know it wasn't her fault. i got up and told her to cancel our order. and we will pay for what we had to eat. i told her the service was very bad there. she went to get the check a manager brought it over,. didn't even say sorry for the problems. the only one that said that was the lady giving menu's and seats you when you come in. the lady manager looked at me when i told her the service was really bad here with a look on her face like who cares. I'm never going back to your restaurant again.om in the hotel business. i know good service. and i know when people just don't care. how do you run out of something on a three day week end?no one cares about service anymore. when i go to Florida every year i ate at ruby's never had a problem. your food is very good. and ill go back again when i go to my place in Florida. but i will never walk in to your location in beaufort SC again.. your kitchen people have a problem. remember this from an old salesman. service and communication is the key to success. at this time your location has neither. | |
| Dave | 5/30/11 |
| I have enjoyed dining at the College Drive location in Suffolk (Va) since shortly after it opened in 2003. Through it all, the restaurant always has the best food, outstanding staff (many of whom have become dear friends). I'm sure if I keep flipping the pages on this site I'll find 99% negative comments on here, since folks are a lot quicker to complain than praise. I just want everyone to know, I love my RT location (both in Suffolk are excellent) and this is a prime example of what's being done right in the casual dining restaurant business. Keep it up. | |
| RITA LOUFMAN | 5/21/11 |
| i LOVE YOUR RESTAURANT butt WHEN WE WENT RECENTLY THEY HAVE REMOVED FRENCH DRESSING FROM THE SALAD BAR. PLEASE RETURN IT TO THE SALAD BAR . MY HUSBAND WONT GO BACK UNTIL YOU DO. AND I KNOW OTHER PEOPLE DISAPPOINTD ALSO. ALSO GREEN OLIVES SHOULD BE ONE THE SALAD BAR AGAIN!!!!!!! THANKS | |
| TheGoodChef@live.com | 5/22/11 |
| Lets remember for a moment that people whom can afford to eat out on occasion expect at least an experience of satisfaction. Sadly that is not what is offered at the Nashua NH Ruby Tuesdays. At 50 years old and a retired executive chef I hope what I say here carries some weight. First, I have never eaten at a Ruby Tuesdays until last Friday night. I was greeted in a corporate manner without sincerity or enthusiasm. I inquired for a menu and asked if the steaks were fresh or did they come in frozen. As to be expected from these types of so-called establishments which degrade the code of semblance of quality "frozen". It was around 8 pm. And I had not eaten all day. So against my better judgement I decided to eat at this establishment. I looked through the menu extensively and decided to go with the petite sirloin. I know what I said about frozen/fresh, but the menu had the normal garbage that the chain restaurants usually carry. So against my better judgement I chose this item. Immediately the waitress told me that the smaller cut, the petite, was tough and that I should go with the larger cut. Not to sure if she was upselling me, ( of all the restaurants that i have ran, i would never allow a representative of the food that i prepared or offered be allowed to give any opinion that did not reflect high quality and standards that all whom go out to eat should expect). I decided to stay with what I ordered; thinking that there should be no difference in quality from a 7oz to their 11oz sirloin cuts. Because i did not order both there was no way I could compare. Well I was not disdapointed as such that I did not know what to expect from a frozen cut of lo-grade cut of sirloin. Well the food arrived as it should have in short order, another corporate fo-paux. I guess it wasn't a minute into the meal when my server began bisseling the floor around me. Soon after the other servers decided to divvy up there tips at the empty table next to mine. I had enough and decided to leave, but not before utilizying the BOGO coupon that drew me to this establishment. I figured that I could order a sandwich and eat it tomorrow. I inquired to my server to what she would recommend and she pointed me to the chicken club. A fried frozen chicken breast filet with the usual crap breading. Well I just wanted to get out of there and agreed with her suggestion. To that I was offered 2 sides, wherein when I opened the box to eat the sandwich the the next day the sides were missing. Well I tossed the bread and nuked the patty. I took one bite and immediately noticed the taste of rancid vegetable fryer oil. So I ended up tossing that also. So to my point and this is not just for the R Tuesdays out their. People expect at the very minimum a sincere greeting, waitstaff that has the ability to transform the quality of the restaurants dining experience, and most importantly food that is fresh and prepared properly. This is a no-brainer. And this is for those consumers that want to spend their hard earned $$ on an occasional night out. Find a decent local restaurant. Sure the ambience might not be that of those corporate entities whose ideals of food is subjective of buying a $3 chicken sandwich at BK or McDonald's and charging you $11 all the while calling it a restaurant. Don't waste your time. As for this being a complaint or that I was in a bad mood to begin with, nothing could be farther from the truth. I was hungry and it was late. I knew what I was getting myself into when I pulled up. All this because I had a coupon. Well when I get the coupon for jumping off a bridge I most likely won't be using that nor will I ever use another R Tuesdays | |
| ruby employee | 5/14/11 |
| I am soo sorry for those of you that have had a bad experiance. Ive been withthis company for almost 5 years and I LOVE my job. I have more pride and passion every time I work. We offer FRESH food and salad bar, and when trained properly top notch service. Please give the company another chance, and I apologize for others lack of knowledge. | |
| Jim Barnes | 5/14/11 |
| Dear people,i would like to share with you my first experience with Ruby Tuesday.I could not have had a worst evening,the restaurant located in pearl,ms. just off hwy.20 just south of Jackson,ms. one would think there would be no waiting at a restaurant with half the tables empty,wrong, at least 25 min. there. You would think you could get a glass of tea in a reasonable amount of time after being seated,hint, you can have your drink when the waiter finishes the latest conquest posting. my family and i are glad of the many menus available to read while we waited some more. Our waiter didn't write down our order so that was a good sign he'd get it wrong.He felt it best to memorize the order. We waited at least 30 - 40 minutes for our meal. My tea had no ice. I ordered triple prime cheddar burger. It came with no ketchup or steak sauce. I waited another 5-10 minutes for only ketchup. Had to remind him of the steak sauce. Waited again. Then, my cheese burger came with no cheese after I plainly told him not to forget the cheese. I sent my meal back. I'd had enough. Then they said they'd not charge me for the meal but when the bill came I was over charged for tea refills and ketchup and steak sauce. So much so that I ended up paying for the meal any way. To say the least, I will never eat there again and will pass the word around to anyone that will listen NOT to eat there. | |
| Jim Barnes | 5/14/11 |
| Edited version: Dear RTInc.,I would like to share with you my first experience with Ruby Tuesday. I could not have had a worse evening. The restaurant was located in Pearl, Ms. just off hwy. 20 south of Jackson, Ms. One would think there would be at least little to no waiting at a restaurant with two thirds of the tables empty, wrong; there was at least a 25 min. wait before we could even be seated out of the chilled evening air. Even after we finally got to sit in a booth that was too small shown to us by a surly waitress with the flu (much like the rest of her coworkers). We tried to remain patient and light hearted about the unwanted ordeal, so you would think it should be reasonable to believe that one could get a glass of tea in a reasonable amount of time after being seated,hint, you can have your drink when the waiter finishes the latest conquest posting. I would, however like to express my appreciation for the many menus available to read while we waited some more. Our waiter didn't write down our order so that was a good sign he'd get it wrong.He felt it best to memorize the order. We waited at least 30 - 40 minutes for our meal. I ordered triple prime cheddar burger. It came with no ketchup or steak sauce. I waited another 5-10 minutes for only ketchup. Had to remind him of the steak sauce. Waited again. Then, my cheese burger came with no cheese after I plainly told him not to forget the cheese. I sent my meal back. I'd had enough. Then they said they'd not charge me for the meal but when the bill came I was over charged for tea refills and ketchup and steak sauce. So much so that I ended up paying for the meal any way. To say the least, I will never eat there again and will pass the word around to anyone that will listen NOT to eat there. | |
| | 5/16/11 |
| My husband and I usually love the food. We ate at the Hot Springs Ar. Ruby Tuesday yesterday...May 15th 2011. The food was awful. I got a sickening Lobster and bacon mess...$16.99!!!!!!! Plus the salad usually makes up for the food always!!BUT you are changing it by reducing ALOT of items. We didn't say anything there but sure wanted to...not a fussy person but the more I think about our $45 mistake ...well.....we won't go back and spend that much for 2 people until the salad bar goes back to the one we loved...with all the items on it. :( | |
| | 5/17/11 |
| dont microwave pasta to melt the swiss cheese bad company policy | |
| previous "employee" | 5/17/11 |
| this is a complaint going towards the ruby tuesdays in the trumbull mall, ct. so i was hired to begin as a hostess, and i started training. my first day in training went well, i hustled trying to buss tables for the waitresses because it was busy, answered phones, sat tables, walked around to make sure every customer was comfortable, i was polite and energetic, and all the employees i met my first day loved me and expressed how i already work harder than most of the hostesses thay have been there for some time. at the end of the day the manager took me aside and told me that he had spoken to the employees about me, and everyone agreed that i was definatly a keeper and they decided to even train me as a waitress as well as hostess! i was told to come in two days later in the morning, and when i arrived the manager had told me he was letting me go because he recieved calls from other employees saying they didnt like me (contradicting what was said my first day). when i asked what i did wrong he had no answer and changed his story to he got a text message! i think its very unprofessional to let someone go because one employee doesnt like another, and especially with no explanation! i have two children and i was on unemployment until recently and now when i call them back to say i no longer have a job i also have no reason why! whatever the real reason why i was let go should have been said, and maybe your managers should fire the lazy people instead of the people that need a job and are willing to work hard for minimum wage. Very poorly and unprofessionally done. | |
| just a heads up | 5/17/11 |
| Here's to inform your office, that the State Of Tennesse Labor Laws concerning pay is that you have 21 days to at the most to get your payroll right! It is very wrong of your company that employees that work in the same communities as your corporate office have to jump through hoops to get their pay corrected. Your payroll pay card choice is the worst service out there, but it probably makes the best choice for to try and push due to a kick back. To all employees, you must really only use the direct deposit option as no one should ever have to pay fees in order to access your paycheck. It should only take two pay periods at the most for the direct deposit to take affect. That is relying on the fact that store management and payroll department actually do the job they are paid to do. Believe me none of them would wait a month to get paid! Check the laws and arm yourself. Worked for a nationwide buffet chain, that went under due to many of the same practices at fault that I know of with this chain. I should state I was a corporate accounting clerk. Lucky I transferred with my military husband before their demise. Note to general public: The servers that serve you, get $2.30 an hour!!!!!!! So every bit of pay is needed, most are students or with the economy this what they get right now!!!!!!!! Ruby Tuesday use to have a lot to offer, maybe you should go back to worked before you tried to get away from the so called "bar and grill", it worked leave the trying to be upscale to your Black Berry Farm. And don't do any new hires if you know you are ready to close a unit, it just makes for bad press and word of mouth. | |
| steve | 5/11/11 |
| Just had dinner at your Carrier Circle Syracuse rest.and was totally dissapointed by the NEW garden Bar which I was told began today with fresh only ingredients displayed . I've been dinning at Rubys for over 10 years around NY and PA but this was the worst I've ever had because all the good stuff was gone . No hot peppers no cicci beans no craisins and the 10 new items sign displayed last time I was missing along with every thing else making the bar look vacant and no different than any diner with a sald bar but I didn't see the price go down --- are you kidding !!!!!!!!!!!!!!!!!!! | |
| JE | 5/13/11 |
| I have given Ruby's many chances over the years and they still have problems. Many many times my food is cold! How hard is it to have hot soup? Or a hot vegetable? Last night I noticed on their menu that "baked potato when available". Are you kidding me...? While I was eating my cold teaspoonful of cold mashed cauliflower, I even asked the waitress about that and she wasn't aware of it on the menu. They did inform me that they had them, but they weren't cooked yet. It was 7:30pm. What were they waiting for, closing time? A real loser of a resturaunt. | |
| yuck ruby tuesday | 5/7/11 |
| I'm so happy that the Ruby Tuesday's in Maryville, TN is GONE!!! Can't stand Ruby Tuesday's. Yuck, the place was so gross and disgusting. Every visit was unpleasant. What a blessing...they closed Ruby Tuesday‘s!!! You would think being near the corporate headquarters the Maryville location would be the BEST, but no pretty sure it was the WORSE!!! | |
| Drugs in the bathroom | 5/8/11 |
| Waitress and manager are sisters, sawthem doing coke in the bathroom at the palm coast fl location, thier also stealing coupons statin their customers never submitted one. Went to complain to te manager and she stated it was not a problem they tried to comp with food, next time I see it I'm callig the police. The manager is in on it!!!! | |
| Confused | 5/8/11 |
| I have read these complaints and am apauled after reading remarks from people stating they are employed by this company.Do you allow your employed to attack customers with complaints for doing so on your site?I was going to leave a complaint however I think you should read them then remove them with peoples personal emails and information.I for one am shocked at what you have allowed these employed by your company to say to your paying customers!Ruby Tuesday has went from being my favorite restaurant to being my worste.Please review these attacks by your employed and get rid of them!I think the way these people have attacked your customers is amazing and that they have no fear or they would not put the names and locations on this site!It's confusing that this is a forum for customer complaints yet you allow your employees to act as antagonist! | |
| Robert C Warren | 5/8/11 |
| My family and many from my church attend the Ruby Tuesday's on 152 in Miami, Fla. We all love Julio very much and are extremely disappointed that he is being moved to Naples. We do appreciate the other managers Richard in particular but no one is as good as Julio.....If there is a chance that reconsideration could be made we would all appreciate it. Thank you for your consideration....Pastor R. Cecil Warren and congregation of The Word and Worship Center | |
| Herb Ellmers | 5/6/11 |
| Ruby Tuesday #7108 - We ordered Regular ribs, One order was as ordered and the other was Asian ribs - too hot for my wife so we swapped our orders -- told the manager about it as well as the waitress and we got REAL GOOD LIP SERVICE ---- THEN - my wife noticed that on the cushion of the booth silverware was stored in a napkin -- We didn't think that this was proper as the napkin and possibly the silverware was in contact with the booth cushion where people sit - My wife mentioned to one of tht gals and she agreed and moved the items - This was really not a pleasant visit -I guess your people will have to TRY HARDER -- Please advise -- Thank you phone # 772 466-0926 | |
| Wanda | 5/9/11 |
| I visted your location on Interstate Dr in Tuscaloosa, AL tonight. It took 1 hour for us to get our food. They were not busy. The rice was cold as tho it was taken from the refridgerator. I told the waiter. We ordered a slice of Itatilin Creme Cake, it took 15 minutes to get that. Then I went to use the knife to cut it, as we were sharing it,the knife was stuck to the napkin with something dark. I had used the fork that was rapped in with it. I brought this to the attention of the Manager Mr. Trevares. I told him that I was a regular there and he ask where I was from. I replied that I had lived here all of my 60 years, but I would not be back. He brought the check and ask if there was anything else he could do and I told him he could take care of the check. He walked off and I left with out paying. I will not go back. The manager called one of his employees, who knows us, and ask our names. I called Mr Trevares and ask if he was looking for me. He said yes he didn't know I was going to skip on the check. I told him that he ask if there was anything else he could do and I told him to pick up the check. I told him I was a business person also and that my store had been blown away in the tornado that hit Tusclaoosa on April 27, so I knew about dealing with the public. I informed him I would be e-mailing corporate. The 4 gentlemen at the table next to us, sent their appitezer back 2 times. One of the gentlemen ask the manager if he had changed the grease latley. So I was not the only one dissatisfied. | |
| dr b | 5/6/11 |
| too much salt on fries but dont ask the waitress to bring them back they make all kinds of faces stay away.......from the fries | |
| Mr. Bob | 4/28/11 |
| What happens when an employee reports sexual harassment to a manager, and the appropriate actions aren't taken? What happens when a General Manager practically sleeps in the restaurant on a night to night basis (vehicle being his closet), and inviting friends in after hours to have drinks and leaving the mess for the AM bar person to clean? W | |
| Janet | 4/29/11 |
| I came into the Ruby Tuesdays in Novi Michigan with my sister expecting to have a nice meal and to enjoy the atmosphere. I hadn't seen my sister in a while so i thought it would be a good idea to take her to her favorite restaurant and grab a bite to eat. I would like to say our service was horrible. I never got a refill on my drink, after asking for it a few times & it took my waitress forever to to bring biscuits. later into the meal i went to the bathroom to find my waitress (Channel Jones) chit chating on the phone, while i was still in need of a drink. I will NEVER go to ruby tuesdays again. it was by far the worst experience | |
| Christine di Cecco | 5/1/11 |
| My husband and I took our grandchildren to dinner at the Shelton Ruby Tuesday on sunday MAY 1ST FOR DINNER and it was a night of hell- first you had to wait because the hostess was not there to sit people and we were not the first one waiting in line then our waitress insulted my husband who ask for a salad - she could not understand a salad she thought he wanted to sell his dinner and she was rude. Then he ask for red vinegar - she brings him balsanic vinegar he had a baked potato and asked for sour cream and butter the baked potato came DRY them she comes just before bringing our dinner that they were out of broccdli, kind of late to let me know by them we were getting impatient and unhappy so we asked to speak to the manager, what a desaster that was, he told us DON'T BE RUDE TO MY HELP, EXCUSE ME BUT WE ARE THE CUSTOMER NOT YOUR HELP, and he said it was an honest mistake and can be fixed, 4 things wrong come on now, and since when does you INSULT THE CUSTOMER NEVER WILL I GO BACK THERE AND HEADQUARTERS NEED TO CLEAN UP SHOP You can contact me anytime at christine.dicecco@sbcglobal.net or call me at 203 922 0096 and will be glad to tell you more a very unsatisfied customer and on top of that they did not apologize to us, anyone can make mistake and it can be easily corrected not after waiting over half and hour for our food and to have it all wrong and be insulted by the manager, WHERE ARE YOUR MANNER THE CUSTOMER IS ALWAYS RIGHT NO MATTER WHAT NOT THE HELP | |
| Carol Lane | 5/2/11 |
| My sister, mom and I love eating at Ruby Tuesday's in Nashville, Donelson and Mt. Juliet TN and do so at least 2-3 times a week. Last week I received a card from the manager of the Mt Juliet restaurant for a buy one get one free, it had an activation code to go on line and redeem but when I went on line a big ticket comes up saying this offer has maxed out. The coupons are numbered so they know from day one how many they are offering so I am very disappointed in this and the offer expires tomorrow 5-3-2011. Mt Juliet is our favorite restaurant, the staff is great and food wonderful, just disappointed in corporate for making an offer they can't deliver. Carol Lane, Donelson TN | |
| Walter Valentine | 5/2/11 |
| Mr. Samuel Beall, CEO, Mr. Jermemy Myers, Operating partner, I'am writing this letter of appreciation to let you know how your management staff takes care of business. A couple weeks ago i stopped by Ruby Tuesday in Moody Alabama, to purchase a to-go meal for my wife and myself as i do on a bi monthly basis. When we sat down to eat, we found the meals to be unsatifactory which was unusual. My wife called to let management know of the problem we found, so they could check for themselves. She, the manager that evening, apologized for the quality of the meal that we received, and stated our next meal would be taken care of, and she wrote our name down in the red book. Today, my wife and myself stopped by again, and explained what had happened. Mr. Clark Flowers, the Culinary Manager met with us and assured us that we would be pleased with this meal, to make up for the other meal. Well, all i can say about this is, it did just that. This meal was awesome, which will make us continue to be loyal customers. Mr. Clark Flowers was very professional and courteous. Because of his ability to convince me to give him a chance to correct the earlier situation, I see why you have him on your management team. I want to thank you for that, and to give recognition to whom it is due. Walter Valentine | |
| carma | 5/4/11 |
| stay way from the ruby tuesdays in sayville ny .......there is a waitress there who does nothing but cry and tells everyone her life story ........all of her problems ..........i go out to have a good time not to hear about someone eleses problems i have enough of my own ......oh and isnt that what a bar tender is for .................... | |
| what goes around | 5/4/11 |
| there is a waitress in sayville that proves anyone that gets arrested can work in ruby tuesdays it should be called jailed tuesdays ... good luck dont go to the sayville new york location .................. | |
| Faye Yaskiewicz | 4/23/11 |
| My husband and I look for Ruby Tuesday, when we travel. We were in Maryland and stopped to eat at Ruby Tuesday. I had the salad bar and soup. Afterwards, I became quite sick. I had food poisioning! We told our server that the ham/broccoli salad tasted tainted. She brushed it off saying it was fine. We called corporate office to voice our concerns. We were given a $25 gift card. Unfortunately, the card expired 4/22/11. We were saving the gift card to use for my birthday, 4/10. I became deathly ill 4/5/11 and was hospitalized. I have been under the doctor's care since that time. I have been unable to eat much of anything. Needless to say, we couldn't go to Ruby Tuesday or anywhere else to eat because I have been so sick. My dilemma is, the card that was sent expired 4/22/11 and today (4/23/11) is the first time I even thought I might could eat something other than soup and bread. My question is: "Can this gift card be extended a few days?" Thank you so much for your consideration in this matter. | |
| JS | 4/24/11 |
| My husband and I arrived at the Ruby Tuesday in Hinesville, GA at 4:30PM. The hostess wanted to seat us in a booth in a small section in the bar area. Every table and booth in that area was occupied except for the one we were directed to. My husband and I do not like to be crowded so we asked to be seated in the main dining room. We were told that she could not seat us there because there was not another waitress in the restaurant at that time. We left and went to Applebee's. Why would a restaurant only have one waitress? To cut costs. Have you noticed the new menu? After 4:00PM the prices go up. Why? Is the food suddenly better after 4:00? Are the $8.99 hamburgers better tasting if you have to pay $10.99? They are still charcoal on the outside and raw in the middle with either cold or burnt fries. The unsweetened iced tea is so weak that it tastes like water. I talked to the General Manager and he instructed me to tell corporate. | |
| | 4/24/11 |
| 0 stats. Had avhorrible experience in Joplin Mo today. Wait staff should not be sweeping floor and dusting blinds around dinning customers. A few minutes after I asked the waitress to stop dusting the blinds in the booth next to where I was sitting about five or six other staff members came out and started dusting and sweeping it was fairly obvioys they were trying to get back at me for complaining. Glad o already hay the grilled chicken sandwich that tasted like fish. The managers name was Melissa. I hope she and all her pathetic staff get fired . I. will never go to Ruby Tuesdays again. | |
| George Ross | 4/9/11 |
04/09/2011 Normaly we like Ruby Tuesdays But the last time we were there the 4 of else has a rotten time. The mgr sat us and then we waited and waited then I got up and looked for the mgr. I asked is any one going to wait on us,So he took our order and when the bill came he had it all wrong. I aske him how long he worked for Ruby's he said for a short time You would think Ruby Tuesday corp. office would train their people better. I then complained by E-mail and the Dist.Mgr called my wife and told her he would send her a Gift card for the bad time we had. But it seems He was trained by the same people that trained the Mgr of the store because it has been 3 or 4 weeks and No Gift Card was sent to US. I Retired from True Value Hardware after twenty five years as a regional mgr.I know the problems that happen and when they need correcting. George Ross 410-465-1237 | |
| Mary Wilson | 4/10/11 |
| I made a terrible mistake. I went to Ruby Tuesday's at 13145 S Orange Blossom Trail Orlando, FL 32837. The Ribs were wonderful and the service was great. However my mistake was going during daylight. The floor was so filthy, the booth table slid around,the blinds had food crumbs dust and fingerprints and the woodwork had greasy fingerprints and crumbs. It makes my gag reflex try to kick in as I type. It just needs a bath, big time. I hated the new 1960's look, but I tolerated it for the great food. I will continue to go there for ribs, but will sit at a table, not booth, and not go till the sun goes down. | |
| Stacie | 4/10/11 |
| I am so totally disappointed with the manager and my waitress at 69 Mercury Blvd, Hampton, Va... I went with my mom to have a good, quick, and easy dinner at 4:30 pm on April 9, 2011.... We walked in the door quickly got seated and waitress came to the table rather quick but from there it went down hill... The waitress asked us what drink did we want and it took her 10 minutes to come back with the drinks, then we ordered a sampler and that took 10 minutes just for her to come out and tell us that the biscuits were not ready yet and that she will bring out the sampler when the biscuits were ready... So we waited at the minimum of 20 minutes for our sampler to come... Then she had a big party of about 8-10 people come in and the service got even slower... She came over to our table and asked what did we want to eat for dinner we were giving her our order and she started rambling and then asked me what was my answer, I was like what was the choices, she caught an attitude and said (yelling) do you want bacon?... She yelled so loud everyone looked at us... I said yes and she walked away... It took her 5 minutes of my drink being empty for her to give me a refill, 15 minutes for my moms drink... It took 15 minutes for someone else to bring out the food... Then 5 minutes for her to come over to the table and ask if we needed anything and we said yes napkins, straws, and (what I asked for to be on my burger when cooked) barbecue sauce... It took her 10 minutes just to bring the barbecue sauce to the table... By this time my burger was open for 15-20 minutes waiting on napkins to get the mayonnaise off my sandwich... She came to the table with the barbecue sauce saw my sandwich open and asked if my sandwich was ok and I said yes just waiting on the napkins... Boy did she catch more of an attitude once again yelling and pointing to the napkin my silverware was in and said you have one right there... I was like excuse me and she walked away... Then even though she knew what napkins I needed hands me wet ones... I asked for the manager by this time I was angry... The manager comes to the table acts like he doesn't care and just asks if we want a new sandwich and waiter I said yes... He then only gives me a new waiter... This new waiter came to the table every few minutes making sure we were ok and didn't need anything... Something the other waiter didn't even care about, she never asked if we needed anything if we were ok or not... I ate the old and cold sandwich, cause I was tired of waiting... Then the manager stops back by and tells us to pick out some desert and he would cover it... So we picked out Blondie for two and some gourmet cookies... The Blondie was the one for one and the gourmet cookies were suppose to be 6 instead he gives us 2... I asked him why we only had two and he said he wasn't sure exactly how many we wanted.. But we told him when he told us to pick out desert exactly what desert we wanted... By this time I totally felt like the manager just didn't care about us and we were ready to go so I asked him to take some money off the bill so he just takes our drinks off the bill... We payed and proceeded to leave the old waitress looked at us with what I would call evil eyes so didn't the manager, but everyone else apologized and got the door for us... | |
| Ayesha | 4/10/11 |
| *Ruby Tuesdays in Chinatown DC* Giving one star is being nice. I have never been treated so bad in my life especially by someone in a position of management. My lunch guest and I were discriminated against on so many different levels. Spoken to like I was nothing and told that my money wasn't wanted all because I asked for a conversation by employees on the clock to stop having based on what was being said. I will never ever go to this Ruby Tuesdays and I suggest you don't either. | |
| Joe D. | 4/12/11 |
| My wife and I were at the ruby tuesdays in Gainesville Florida in the oaks mall. Saturday April 9 in the evening. We were escorted to a table where people walk by constantly. There were at least 10 open tables available. The person literaly tossed the menus on the table and continued walking.????? I then was ready to walk out when the manager happen to see me turn around with discussed. He said what happend? I explained and he sat us at a different table. We then ordered an apetizer that was fried Asian Tho shrimp and the shrimp were literely RAW and cold. I approached the manager again and he insisted we try it again. We did. The point of the matter is I would have expected the Manager to make up for our bad service by offering a free desert or comp the shrimp as a courtesy to the customer and to regain the trust for us to continue to return to the restaurant. I have no problem spending my money elsewhere. I would appreciate someone to contact me. | |
| Barbara Frechette | 4/15/11 |
| We ate at Ruby Tuesdays (Rosedale Mall, Roseville, MN) yesterday during the dinner hour. The salad bar was good, as always, but our waitress never returned the table afte plopping down our meal. One of my sides was cold, the other too hot to eat. Our drinks were lukewarm at best, with minimal ice, and we never got refills. Never saw a waitperson, until a significant amount of time, when my husband had to search out someone to give us our tab. Sorry Ruby Tuesdays, but I work too hard for my money to eat a bad meal and recieve mediocre service. You didn't give us the quality of food, or the level of service that we expect and deserve. You've lost us as a customer. The subsequent complaint to management proved that they aren't a customer focused company, and that they don't care about repeat business. | |
| very unhappy customer | 4/15/11 |
| Ruby Tuesday Coldspring, Ky. 1. Server took our drink order, set our drinks on the table and then walked away for 15 minutes without saying anything (ex. I'll be back in a minute to get your orders, etc). 2. Cooks are walking around the resturaunt aimlessly. 3. Waitress (off duty) and cook groping each other in the bar area of resturaunt. 4. Cook storms out of the kitchen with a waitress following him yelling something about "send your ass back to prison!" Then they both return to the kitchen where a screaming match between them begins, which you could hear through the doors. 5. 40 minutes later we get our food order (also keep in mind that there were only a total of 10 patrons there that night in the entire restraunt), which was incorrect. After telling the waitress that my burger did not have any of the fixings it's suppose to she just stares at me. Then I have to go get lettuce and onions off the salad bar to put on my burger, while the waitress brings me the pickles I requested to put on it. 6. The check came 10 minutes after we were finished eating. My overall experience at this Ruby Tuesday: I HAVE NEVER SEEN SUCH UNPROFESSIONAL STAFF OR MANAGEMENT IN MY ENTIRE LIFE!!!!! | |
| very unhappy customer cont.... | 4/15/11 |
| 6. Through the window of the kitchen, I saw a cook eating food as he was cooking it!! | |
| Melissa | 4/16/11 |
| On April 16,2011 My husband and I had lunch in Statesville,NC. Our waitress was extremely friendly and accomodating. She took our order and brought us our appetizer of spinach artichoke dip. After some time of enjoying dipping our chips, my husband suddenly got a taste of bleach in his mouth! We picked up the bowl of dip and saw there was some water on the plate. We guessed that some of the dish detergent wasn't rinsed properly or something. We had the waitress come over and explained what had happened. She apologized went to tell the manager. He then came over to ask about the problem. He seemed a little skeptical of us when we again had to explain what happened with the appetizer,however he did agree to take it off our bill. We enjoyed our main course, paid our bill and left. Now I'm wondering if we were treated fairly or if our whole meal should have been compensated! I'm really not one to complain,or cause a scene. It kind of leaves one with a lot of questions, like Why were we served food on a wet plate in the first place? You know what I mean? To top it off my husband is compaining his stomach is bothering him . I really hope he isn't sick from this incedent! | |
| John Larabee | 4/17/11 |
| Meg and I were traveling home from vacation at the gulf coast. On the final jog through Cinn to Granville, Ohio we decided to give Ruby Tuesday a chance. Glad WE DID! I had the best salad bar, very well stocked with fresh Garden Salad. I also had a deliscious bean chilli with the salad bar. We were given a drink to go and enjoyed the service of the young lady her served us. | |
| rubys sucks | 4/18/11 |
| ruby tuesdays sucks!!!! My wife worked there 2 years never missed a day without doctors note and was fired cuz she complained about doing work duties that she was not getting paid for. She was a salad bar attendant and was forced to do cook work and cook prep work on top of her duties. the cooks get paid much more money and there have not been a female making cook pay in over 2 years. females are only allowed to do min wage jobs and then required to do the guys work they r getting 10$ an hour to do.olso after being fired they r refusing to give her a letter that she doesnt work there anymore. never would i eat at the high cost low quality place... | |
| V. Burton | 4/19/11 |
| My co-worker and I had lunch at the Ruby Tuesday in Green Hills, Nashville, Tn. yesterday (4/18/11). We both had the salad bar. It was low on everything and the mushrooms needed to be thrown out as they had already turned black and I passed on those. We never saw one person come out and replenish any of the containers. But, the problem was that when we got back to the office, we both had stomach cramps and were sick at our stomachs as well as having diarrhea. So bad, that I had to leave work and go home. We will never eat there again. And I might add that the employees have no personality, never said thank you, come back or anything. The young kid at the front door was reading the paper. | |
| Chuck Watson | 4/20/11 |
| I ate at 3175 Raleigh NC 6201 Capital Blvd. Raleigh NC 27616 The salad bar was hot and my wifes order came out 30 min after my meal and it was not fit to eat. My food was ok but when i said somthing we didnt get any help. I have 35 employees and we repair refrigeration for a living and I have never wrote a letter before as you can see but ruby used to be my favort place to eat. My server was 1087 and its the first time in my life I didnt leave a tip it was my worst trip ever for $52.13 when I dont fix something I dont get paid why should you guys. | |
| Wayne Campbell | 4/21/11 |
| I have been dinning at Ruby Tuesdays, on Fayetteville Rd, Lumberton NC, 6-7 nights a week for the past 3 years! Mrs. Bernice and the staff have been an absolute delight and every experience has been rewarding. But, after my last visit, I may have to take my business elsewhere. You know, it saddens me to think that RT can justify charging 5 dollars and 30 cent for a draft beer that sold for 3 dollars as a featured item previously. The attraction that RT had over Outback, Texas Steakhouse, Adelios, and all the other places to dine/drink, are the featured items that brought in locals and travelers. To now literally double the price is a slap in the face! It is obviously an example of coorporate making a decision based on projected porfit at a higher cost versus stabilty at a lower price. Projected vs. stability? If this is going to be the case, Than I hope my shares in Rt, which is part of my portfolio with Horace Mann, will have a greater 52 week average! Mr. Wayne Campbell | |
| Barb | 4/6/11 |
| I went to your Ruby's in Austintown Ohio last night because I wanted a steak. First my salad was good but not enough dressing for the amount of salad and the waitress didn't come back til the meal was served,therefore I did not want the rest of my salad.I had ordered a 7oz. steak with lobster tail for 17.99. Ordered my steak med.rare--came to me-one side was med.well,other side side-med. Sent steak back after showing the steak to waitress. Steak came back-----raw. Sent that back and told her I would pay for just the lobster. She told me I could have the salad bar free for the steak. Went to the salad bar and made a plate. As I was eating the salad....OMG I found a long hair in it.!!!!!! I showed it to the waitress and could not believe the reaction.Hey it was certainly NOT my hair--how do I know????--10 months of Chemo left me with no hair and is just now starting to grow back. Very unhappy with waitress attitude--needs to find another job as does the cook that doesn't know how to cook steak.!!!!! | |
| Rose Ribble | 4/6/11 |
| Dear Sirs: I went to Ruby Tuesday today and a few weeks ago and I have to say WHAT LOVELY SERVICE, FABULOUS FOOD AND FOOD PRESENTATION. The restaurant was so clean and the place was packed by the time I left. I really enjoyed the food both times I was there. | |
| Brian | 3/30/11 |
| I've found Ruby Tuesday restaurants to have consistent quality throughout. They are clean, the food is 5 star quality and the service is as among the best that I’ve ever received. Great job! B~) | |
| David B. | 3/31/11 |
| Re: Ruby Tuesday, Clarksville, MD Waited over an hour for the food order to arrive on 03/25/11. Very disappointing. Avoid this place if you want decent service. Food is pretty good, service is lousy. I blame the kitchen staff and the management, not the server. It used to be a good location - not any more. | |
| Tim C. | 4/1/11 |
| My wife and I go to Ruby Tuesday for the salad bar. I've visited the Bloomsburg, Pa. location on a several occasions. The last two visits to Bloomsburg, I found the restaurant filthy w/ a terrible smell of rancid kitchen grease throughout the store. We have since stopped going to the Bloomsburg, Pa. location. What a disappointment. We decided to visit the Pottsville, Pa. Ruby Tuesday yesterday. It's a bit farther of a drive but, we were hoping we could just make the Pottsville location "our new" Ruby Tuesday. The Pottsville location, although did not smell as bad, was even dirtier than the one in Bloomsburg. I had to wipe days old crust from the table MYSELF. My wife had to brush the debris from her seat. The floor was littered with food dirt. I had to send back my water glass due to floaters on the inside and food encrusted on the outside. We had to dig through several plates each, at the salad bar before finding a clean one. The floor by the salad bar was coated with grease and caused both my wife and myself to slip. To top it all off, that terrible smell of months old kitchen grease was present throughout the entire dinning room floor. I posted a civil comment on the Ruby Tuesday Facebook page regarding our experience and it was simply deleted. I re-posted a few more times on the page only to have them also deleted. That's it Ruby Tuesday, ignore the problems, they'll go away.......right? | |
| Ann in West Virginia | 4/1/11 |
| Today my husband and I went to eat at Ruby Tuesdays in Lewisburg WV. We ordered a steak with a lobster tail. After we ordered I west to the salad bar to fix our salads. The salad bar was pathetic. The lettuce looked wilted, they were out of plates only one was there, several employees walked by saw there was no plates I had to ask for plates. There was no boiled eggs, black olives, the tomatoes that were sliced looked like they had been frozen. There was no french dressing, croutons,plus the blue cheese crumbles had so much other food stuck to the spoon you could not even scoop with the spoon. After we were served the lobster tails were so salty you could eat them. They were very nice tails but you could not taste the lobster for the salt. The steak was very good and baked potatoes. I told the waitress about the lobster tails and she said,"What do you want me to do?" This sort of pissed me off so I said,"Go catch me another one." Finally they took one off our check. So then I go to the ladies room, go in the stall and the large toilet paper dispenser is laying in the floor beside the toilet. Try standing to tinkle and hold a large t-paper dispenser at the same time. I know this has been broken for a while the last time I was there the t-paper dispenser was sitting on the handicapped rail not attached to the wall. I do not know what has happened here but it needs to be fixed. I have been in this RT'S before but it is starting to go down hill a little I hope someone reads this that will fix the problem. This is a good place to eat just someone is being a little negligent. | |
| Miss Storm | 4/1/11 |
| 4/1/2011 Smyrna, GA Me and my boyfriend eat at the Ruby Tuesdays in Smyrna, GA maybe once a month for the last about 5 years now, tonight was the worst I have ever experienced. We went in mind in having a great date night and left with me and he upset. Why you ask. Well, we ordered our meal plus had a salad bar, everything was great up until the food never came and the people behind us came in 10 minutes after us and they had their meal and was about done. A mother and child came in later on to order theirs to go and they were walking out 15 minutes later. Our waiter was coming up to us after we ate our salad saying he was sorry about the wait and he said this three times in 20 minutes. I never got a refill on my water that was sitting there empty after I finished my salad; we got there at 6:56 and order at 7:03 according to my phone because I had checked it before we sat down. He came to us the third time saying he wasn't sure why it was taking so long, we asked him to box it up. 15 minutes later he brought it out in a bag. That was not our intention to having it to go but I was getting mad and wanting to leave. We saw our waiter and the manager talking at the register thinking they would do something about us waiting so long. The waiter came over and just dropped off the check and walked away. When we looked at the check it showed the whole amount $30.83. I was upset because we thought that maybe the waiter had told the manager about our wait while they were at the register but NOTHING! The manager walked by our table, not saying anything to us when I got his attention, I showed him our ticket and told him we have been here for 45 minutes and haven't received our food. The waiter heard me and took the check for my hands and said something under his breath and him and the manager walked away. The Manager came back and said he took off 25% off the ticket, the ticket read $23.83 six dollars off! he added that "I should have said something before", I felt my face turn red and I replied, So it's on me that my food never came out, he got an attitude and said, well you wouldn't have waited so long if you would have said something, I did not know it was” My job” to go to the Kitchen and ask where the hell my food was. Wouldn't that be the waiters’ job to check on us and our food? We left at 7:52. Plus I would like to add that the ticket I received time stamped 7:12pm. I think that the manager changed the time on the ticket or maybe the waiter waited on placing our order. The manger never said Sorry or any apologies for our wait. Thanks to the Ruby Tuesday on South Cobb Dr. our Date night Sucked!!! Manager's name was Mr. Walker was Rude; our waiter didn't have a name tag on so I haven't clue his name was clueless. Is this how Ruby Tuesday treats their customer s like it was our fault? My boyfriend had ordered the Alpine burger medium well and after waiting all that time when we got home it was RAW…YUCK! I would like to add that this restaurant scored an 86 on their health code, not a good thing. If anyone from corp. office will read this my e-mail is blondeemme@gmail.com Sincerely, Emily | |
| vito | 3/25/11 |
| Was at the bloomingdale ill location..waiting for lady friend at the bar. Was unexpectedly suprised at the great drink the bartender chris made me. She followed up on me and my lady friend had to cancel, so i ended up staying and eating. No loss, the experience was great, and the bartender made it. Now i know where to go intown to get a great drink!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| freedomfromkurt | 3/17/11 |
| kurt dichristopher (General Manager of Ruby Tuesday of Estero) needs to be let go of. Firing good employees, treating those left like crap, and having one of his managers quit under him are not signs that he is doing his job, or should keep it. If he is not let go of accordingly, Rubys is failing its employess | |
| Dr. John WIlls | 3/16/11 |
| I was watching the today show this morning about poor restaurant service where patrons did not complain about poor service or food quality and small portions. Most people do not complain and instead of complaining they refuse to return to restaurant. Upon watching this I remember my second visit Ruby Tuesday last week in Wentzville Missouri. On our first visit my wife and I were extremely please in service, the tastiness and meal portion size. Our bill was about 22 dollars and I let the server a 10 dollars tip, on the second visit the service was good, the half the food was cool while the other half was warm, but the portion size made my wife and I both laugh together at the same moment in disbelief. The bill was about the same but I only left a 3 dollar time since I felt the server was at fault and he should have noticed the portion size was very small. We left the restaurant still hungry and my wife saying I don’t want to go back there and I feeling the same. I am not sending you this letter to get an apology or a free meal I writing to make you aware of common problem where you may want to address this issue to you servers. Their tip and the patron return are based upon service, quality quality and of course portion size. | |
| NC | 3/12/11 |
| Ruby Tuesday on Capitol Blvd in Raleigh, NC is falling apart. Fired the GM, shift manager, 5 servers. They are making servers work 40 plus hours a week without a thank you. They bring in managers from other stores who are rude as hell. Will be making a complaint on the manager who "runs" New Bern store. The employees cant clock in on Sundays till they get a table. But they have to be there by 9 am. First table walks in around 11:30. The store is being ran VERY poorly. I don't recommend ever eating at that place. I believe they should just shut the store down. The management does not care at all about the employees. Everyone has been scared of being fired everyday. They also have the District Manager running the store as well. Her direct quote on getting her position was " I didn't get my job my being nice, got it by being a bitch! Now tuck in your shirt and get to work!" is that who you want working for you?!?!? By NO means is that a "family" place. I am going to do everything in my power to get the word out on this location. They need to get rid of the managent of they want it to even get to where it was before. | |
| VA | 3/12/11 |
| My wife and recently went to Raleigh for the weekend. We stopped in for lunch at the Ruby Tuesday on Capital Blvd. The food was ok, nothing to brag about.. We sat at the bar to watch the game. We couldn't help over hear about how poorly your place is ran. I don't think you want customers to hear about your GM and staff all being fired. I do want to say your manager I believe her name starts with a J is really nice and professional. Its not good having a place where the staff feels scared to lose their job. Something needs to be done about this. | |
| NC | 3/13/11 |
| Ruby Tuesday managers treat their employees with disrespect. I am shocked how I was treated as a server and how things were ran. I have contacted my lawyer. Things will be delt with. No employee should be treated that way. | |
| | 3/13/11 |
| I attended Ruby Tuesday in Arizona at the San Tan Village location and was not pleased with the way management cared for their employees. I was there with my family and there was a total of 6 of us. Our server was great she took great care of us and joked and just made us feel like we were recieving all of her attention when she was at our table. Well about half way through our meal we noticed a difference with our server as if though she was in pain or discomfort, so when she came back to check on us I asked if she was ok, and of course she replied "yes I'm fine thanks for asking, is there anything else I get for you all?" She was very concerned with us and making sure we were ok and having a good time. Well as she walked away from our table she grabbed her chest and squinted her eyes as if though she was fighting back tears or something. When she approached our table again I asked her to come close and I asked her if everything was ok and she said "no ma'am I have severe chest pains right now and I ran out of my medication." The manager that was there over heard our conversation and asked our server if she was ok and she said no not really my chest hurts really bad and I just want to go home and rest till it goes away. Not even 5 minutes later the manager walks back over to our server and tells her that her an two other servers are the only ones left and the others were leaving. My husband and myself found that very disturbing to know that the manager did not care about her employee's well being and let others go before her. What would of happend if our server was to just fall out. Like I said our server was awesome an took great care of us and tried to not show the pain and still laugh and joke with us, but it was for the simple fact that as a guest at this location I was not pleased with the way management handled everything. The manager should have let our server go home and get the treatment she needed and made one of her other perfectly well servers stay behind. If it wasn't for the great server that we had I would never go back there because of the management. | |
| anne poplaski | 3/10/11 |
| I am writting about the Topsham maine location. my husband and Gail woollocott have been dining at this location for two years now, for gail over seven. they have become rather close to a bartender there and honestly the biggest reason they even dine there, resently they have been told that she is no longer allowed to wait on them as gail needs a both and cant sit at the bar. gail has just had breastcancer surgery and is 70 years old and at the moment is very frail. she doesnt get to get out much but once a week on her dr apt. day they go to lunch to see there favorite server/ bartender becky who has not only served them but also took the time to visit gail in the hospital, she is a wonderful asset to your company. it breaks my heart to know because of your stupid rules that becky can no longer wait on them because gail is not able to sit up at the bar! you are not only losing great customers but your taking away from the best worker you have in this location. Please understand i too am a bartender and if my boss or my coworkers didnt allow me to take care of guest who has requested me that would be my last day of work. it is hard enough to survive with the economy being as it is but to take customers away from your employees because they arent well enough to sit at the bar! SHAME ON YOU! sincerly, anne poplaski | |
| Kathy Ogle | 3/1/11 |
| I'm not one to complain when going out to dinner but my visit to the ruby tuesdays in dandridge, tn was & always is very disappointing. I have been there on several occasions & each time I go it seems the service just gets worse & worse. My last visit & I say that literally....it will be my last visit. You send these coupons for buy one meal get one free for up to $10; so this is the deal......my dad had his but I left mine at home; we asked the waitress if both our families could use one coupon...if she would have said no I would have said it's ok i understand but instead she said...."Well i'm not supposed to but I know how to munipulate the system". I said ok. When our bill came she deducted the one but our bill was not deducted so I asked about it. She straight looked me in the eye & said I never told you these could be used....I was livid. Don't tell a customer something then not do it. Not to keep going on but I promise you I WILL NEVER EAT AT A RUBY TUESDAYS AGAIN!!!! I have told people where I live & they are like yeah I know those people don't know how to run a business. My suggestion to you.....fire everybody & start fresh or all your customers will be gone. | |
| | 3/3/11 |
| anonymous You people need to get a grip. Stop complaining like little children and just deal with it. Life is too short to have it spent complaining about a restaurant. I think anybody whose on here complaining is pathet. | |
| Andi | 2/28/11 |
| My husband and I ate at the facility in Morton Il, and no surprise WE WILL NEVER GO BACK.. we are currently fighting ruby tuesdays because not only did i pay 50 bucks for my meal.. but i got charged ANOTHER 40 for the couples meal who sat behind us that paid IN CASH!. they stole money from me.. told me i would have it back in 48 hours and it has now been 4 days!!! STILL NO MONEY!!! The waitress NEVER came and asked us if we wanted a refill... our food was over cooked... it took an hour and a half to get our meal hoever all the people around us got theirs first and WE HAD BEEN THERE LONGER!!! I will never go back!! Im gettin an attorney and gettin my money back!! WORFST PLACE EVER.. I WOULDNT SEND MY ENEMIES HERE!!! | |
| 11 yr. Employee | 2/21/11 |
| Do not be fooled by the five stars that I have given in this review. When it comes to my establishment an undisclosed location. My store is great, wonderful servers, wonderful cooks, and a wonderful management team, but there are a few things that need to be addressed. First things first: Pay cuts. How is it, Ruby Tuesdays can sponsor a professional race car driver, run millions of dollars in contests, and remodel every establishment within their corporation, and proceed to cut hard working loyal employees of five to ten years pay by two dollars an hour? Secondly they proceed to hire outside management to come and run a company that they have no knowledge of, instead of promoting within. Making people feel they are in a dead end job. Is it because they are overweight, gay, color of their skin, or just not pretty enough to host, serve, or even bartender in the restaurant. If jobs were a dime a dozen Ruby Tuesdays would be left with no employees. Lucky for them the economy has increasingly declined. This time last year stock $0.89 a share. Now it is as of today $14.12. Maybe Sandy Bealle or Kimberly Grant should step into their stores and actually have a conversation with the employees who have worked these five to ten years and now have to work a second job to make ends meet. Ruby Tuesdays should take more consideration into their employees who work their best to receive insurance that they have to pay a $1500.00 deductible which includes if going to the doctor costs $200 you pay it. If you have medicine $50.00 you pay full price. The medical insurance is the worst insurance that has been known. p.s. If you are the person who worked for the company for eleven years and you even know how to run the restaurant inside and out. You know all the general management requirements and know how to do all them. Discrimination against overweight, gay, color of their skin, or "doesn't look the part", and doesn't even get considered for higher better position of management the company has to reevaluate themselves on how they run Ruby Tuesdays. | |
| Joan Kern | 2/22/11 |
| I just had the worse trout ever this afternoon in Ruby Tuesdays in Middletown, NY. After taking off the thick coating I brought the rest home to my cat who also wouldn't eat it. It was dry, thin and tasteless, even with the sauce which was good (the sauce, not the fish). The service and rolls were great, although they are small and they are stingy with them. I am disappointed that I can't complain online to the company, but this is better than nothing. | |
| Margie Taylor | 2/20/11 |
| My husband and I have visited your Attalla Alabama on Highway 77 location on two occasions recently. The first time was New Year's Eve and you were very crowded ( of course ) but the service was adequate as was the food. Our second visit was Valentine's Day and of course, once again, your restaurant was very crowded but service was better and the quality of our food was excellent. My concern is that on both occasions your parking lot, especially toward the back, which was the only parking spaces available on both occaions, was literally COVERED in broken glass! It would seem to me that SOMEONE would OCCASIONALLY check the parking lot for such as this so thee would not be any tire repair bills presented to your manager. | |
| Deborah | 2/13/11 |
| Your 2 for $20.00 coupon is extremely misleading and should be rewritten so that it does not confuse the customers.We left your restaurant along with a few other customers feeling like we had been lured to your restaurant by deceptive, skillfully written coupons. Your rib eye steaks are also terrible. We visited your restaurant in Elizabeth City, NC. Circle II Restaurant in the same city sells a $9.99 rib eye that is always delicious. | |
| DGH | 2/14/11 |
| Maybe someone in corporate should consider Undercover Boss. Our recent trip to the Powell, TN restaurant was a huge disappointment. My steak was mostly fat and very little seasoning. The salad bar that gets "rave reviews" was only mediocre at best. Didn't seem very fresh either. Waitstaff seemed much more interested in having a group discussion close to the salad bar than in taking care of the customers. We paid around $45 for 2 adults (no alcohol either!!). I don't intend to waste money in there again. | |
| Mary Jane | 2/16/11 |
| I recently visited the Ruby Tuesday's on Richmond Road in Williamsburg, Virginia and was extremely disappointed. The hostess was too busy checking her cell phone to open the door or even greet me and my friend when we walked in. We sat at the bar and was greeted immediately by the bartender Steve, who was extremely nice and funny. He made sure our drinks were always filled and kept us entertained while we waited for our food. The manager on duty, Ryan I believe his name was, continued to come over to my friend and I every ten minutes or so. We became uncomfortable when he began openly hitting on us even though I had my wedding ring on. I am not one to be rude to a person's face but I was losing my temper very fast. Our food came out wrong and the manager's way of fixing it was to make a couple of jokes and offer to buy our next drink. I have worked in restaurants before I know that buying a guest an alcoholic drink is illegal so we both declined. Steve got our food fixed and out quickly and got us some fries while we waited. Needless to say we will not be returning to this restaurant until we are sure that manager is no longer there. | |
| KEVIN KLUEVER | 2/16/11 |
| WENT TO LOCATION IN EDEN PRAIRIE,MN WAS DOUBLED BILLED ON CREDIT CARD BY YOUR STAFF ALSO GAVE TO THEM 25.00 GIFT CARD NEVER GOT CREDIT--FOUND OUT 1 DAY LATER BY MY BANK BY YOUR STAFFS MISTAKE..TELL MANGER NO HELP FROM HIM EITHER.. FOOD WAS BAD,SERVICE TERRIBLE,WOULD NEVER GO BACK AGAIN.. MR CEO,,ANY QUESTIONS PLEASE FEEL FREE TO CONTACT ME &FAMILY (952-583-5765) SINCERELY KEVIN H KLUEVER &FAMILY | |
| Lisa Williams | 2/20/11 |
| I took my 11 year old out to your resturant on Ramsey Street, Fayetteville, NC on 2/19/2011. I have visited 5 different facilities in and around town in the last couple of weeks and was extremely satisfied with my other experiences. However, this particular visit we are seated near a group of may 12 women who are getting there checks to leave. So, now we will be the only ones in the section. I place the order for ribs, baked potatoes and broccolli. The waitress brings my plate and says "We ran out of baked potatoes and I was so busy with the other group that left. Can I get you something eles?" So I ask her about the taste of the horrible broccolli on my plate. She acts like I am just over reacting. The ribs are brought out cold, but its ok. I can manage cold ribs. I tell her to just bring fries instead of the potato. She did and I told her she needs to get the manager to taste the broccolli cause it is horrible. Then I ask for a wet napkin so I can enjoy the ribs, she comes back a few minutes later to inform me that there are no wet napkins in the building. So I get two carryout boxes, pay my bill and leave. First off there are 3 Ruby Tuesdays in Fayetteville, If you do not have baked potatoes then tell me before you cook my food. If I wanted fries I could have went to McDonalds and spent $1. I feel like my experienced suffered based upon my sitting arrangement because had I been sitting somewhere and the watress could actually do her job, I would have been told the situation and had choices. Then the brocolli alone was just aweful. To top all things off, no wet napkins. Management needs to be fired! I will continue to go to Ruby Tuesdays, but never again will I go to that particular one. I can definately find a place where $27.01 will be earned and appreciated! www.ExquisiteGifts4U.com 910-797-4539 | |
| Hank crouch | 2/17/11 |
| Hello my name is Hank crouch and I am currently an employee at your Lynchburg Virginia wards road store and I have been employed there going on two years and I have been running kitchens for 15 years I am the main nighttime cook I always do up and beyond my job I feel as if I am the back bone of this kitchen but there are some issues and deep concerns about everything.I would like to start with why I have been there for two years and no review no appreciation not no advancement or as much as one free meal.I think I should have gotten review for a raise I was told I would get one but then was told four months after that rubytuesdays was now taking money from my pay rate my management team said it was a corporate dession.I think our stores do very good in sales and I along with others think that this is beyond fair.we are the ones who make it possible that we serve great food and making good money for our store they say the only thing that matters to them is the numbers and that is very said and makes my job very discuragein and I feel like my career is a dead in road from the bottom of my heart.so now I'm sorry to inform u I put in my two weeks notice with another firm that hopefully treat me with some respect and know that u guys might need to hire three guys to replace me but I just wanted to share this with u respectful and would like for all my management team to review this if possible someone has to tell the truth. | |
| Susan Harrison | 2/10/11 |
| I love my Ruby Tuesdays at Citrus Park, Gunn Hwy., in Tampa, Fl. The staff is so very gracious, so friendly. They are so used to me, that they know what my preferences are, but always courteously ask if that is what I'd like, or if I'd like something else. I feel so welcome there. They know I travel, and always ask how my trip went. From the manager on down, I have never received anything except courtesy and friendliness. I used to go to Longhorn Steakhouse, but switched to RT's first because the prices were much better and the food quality was just as good; then as I began to experience the friendliness of the staff, I decided to stay at RT's. It is my favorite restaurant. Sincerely, Susan Harrison | |
| Deborah Wilkins | 2/10/11 |
| The two stars are only for the service, which was excellent, but not the food. The last two times we have eaten at the London, Kentucky Ruby Tuesday, we have noticed a definite decline in the quality of the food. The peppercorn sirloin has been really tough both times and I also got a baked potato on the last visit that had been baked for far too long. Last night I ordered a burger and it was cooked so long it was hard and crispy. I don't know if the cook has changed or what, but the food is just awful. On a positive note, the onion rings and tea is always good and the service (usually a lady named Margaret) is exellent! We are usually there after 5:00 p.m. on Tuesday or Wednesday. Thanks. | |
| Mick Luby | 2/10/11 |
| My wife and I live close by the Ruby Tuesday at 950 International Drive in Linthicum, Maryland. This Ruby Tuesday is the cleanest and best managed Ruby Tuesday we have ever been to. The management (Vincent Caputo) and the server (AK) Do an excellent, absolutely excellent job of running Ruby Tuesday. Every time we've eatten dinner at least (65 times) the service has been incredible excellent. This manager Vince Caputo and his server need to be recognized for their excellent work at the Linthicum, Ruby Tuesday. Thank you, Mick Luby former Operations Manager for Security(GATE & Baggage) at B.W.I. INTERNATIONAL AIRPORT. | |
| Infinity Salon & Spas Inc. | 2/10/11 |
| To whom it may concern: i hAve lived in Brevard county for 17years and have been a business owner for 24 yeaers. I have frequented the Ruby Tuesday in merritt island fince I have lived in brevard and a year ago I sat at a table and was approached by a server I had not noticed before who greeted us with a presentation I never forgot. She introduced her self and was extremely personable and very attentive to our questions and requests. I continued to have a awesome experience I mentioned to my staff that I eat out most of the time and the service in the past here was very average but I have a new found respect for Ruby T | |
| Infinity Salon & Spas Inc. | 2/10/11 |
| To whom it may concern: i hAve lived in Brevard county for 1 7years and have been a business owner for 24 years. I have frequented the Ruby Tuesday in merritt island since I have lived in brevard and a year ago I sat at a table and was approached by a server I had not noticed before who greeted us with a presentation I never forgot. She introduced her self as Cynthia and she was extremely personable and very attentive to our questions and requests. I continued to have a awesome experience I mentioned to my staff thatI eat out most of the time and the service in the past here was very average butI have a new found a respect for Ruby Tuesdays of merritt island as of today we continued to eat and have great service. I have started haveing my work lunches every week and always asked for her section and if neccessary waited to sit in her section. I have now been back 30 times and and have referred others to go and request her. Cythina is a an attractive young lady with the additude to always please the custemor and go out of her way to make the difference in the food industry. I am very experience in the task of finding profectional employees that can represent your company and your reputation and felt a strong need to share my exsperience with your company to hopefully set examples for others. Great job Cythina, keep up the good work... Infinity Salon & Spas, Dee Nichilo 321.525.7972 | |
| E. Arnold | 2/2/11 |
| I worked at a Rubys in knox. TN for over a year. During this time I worked as a hostess, server, bartender, QSS, and dishwasher so I was vey familar with the workings of the store. My store went through several different managers and very few of them were properly trained for their job. Often times, I knew more about the micros system than they did. The managers that were worth anything usually got moved to other stores for fear of them becoming "too friendly" with the staff. Why can't our managers be friendly with us?! My female manager was punished for coming to an employee's birthday dinner yet a male manager got away with dating and moving-in with one of our hostesses. Favoritism seems to big a BIG part of corporate proceedures and choices. From what I've read on here, tip percentage is a big issue and I can't say I disagree. My store was in south Knox. which is notorious for being "poor" or "trashy". My tip % was based on the handfuls of change left by cheap elderly people, crackheads and rednecks who usually complained about anything they could in an attempt to get free food. I consider myself a very gracious, friendly and experienced server/bartender and it really annoyed me that my tip % NEVER reflected that. It was pretty common for me and my co-workers to make only $20 or $30 after working a 6 hour shift and having to tip out was like pouring salt in the wound. So Ruby Tuesday can afford to print new menus every other week but they can't pay their own employees?! Major bummer. Coupons....really?! I'd rather have a table pull a gun on me than bust out one of those coupons. It never failed, people would order the cheapest things the coupon covered then they'd tip you based on the check AFTER the coupon was applied. Thanks a heap for the $2.00 tip on a check that was originally $28. I understand that the goal is to please the guest and make them want to come back but some people can NEVER be pleased and will find any trivial thing to whine about. Based on some of the ridiculous comments I've read on here, its obvious that several of the complaintants have never had to wait tables to support themselves. When you have 5 or 6 tables at once, you don't always have time to spoon-feed every guest you have. I mean really people, when your wife over-cooks the roast do you go online and complain about it? Lest we forget the starving folks in Africa. I'm sure they'd love to eat from the "soggy" salad bar or the "tasteless steak" smothered in steak sauce. Perhaps Rubys should ditch the not-so-"simple dinning" and get back to their roots. Bring back all the burgers and put all that crap back up on the walls, it gives obese Americans something to look at while eating a week's worth of calories in one sitting. | |
| Former Alcoa RT Employee (response to C. Wilson) | 2/3/11 |
| Some of the complaints I've read on here are very pathetic. Are there really people with nothing better to do than get online and cry about some sauteed shrimp that should have been grilled? Guess what C. Wilson, no one cares about your shrimp fetish! Your "stupid" server, Amanda you said, was probably a high school girl so why don't you try to be a civilized adult and quit using childish insults. We're called servers, not slaves. | |
| Linda | 2/4/11 |
| Dear Ruby Tuesday, My husband and I dinned in the Fayetteville, Georgia restaurant a few days ago and the meal and service was great, so I decided to end my meal with a couple of the deliciously looking gourmet cupcakes featured on your menu. I was really excited about the dessert because you offered two of my favorite flavors, Red Velvet and Carrot .The waitress brought the cup cakes to our table and in my opinion they did not look as appealing as the menu photograph. I was let down with your dessert presentation but decided to take them home to enjoy with a glass of cold milk. To my surprise when I tasted your cup cakes they tasted like regular, store-bought cup cakes. In fact they didn’t even taste as good as a store bought cup cake. There is nothing gourmet about your cup cakes and I felt the menu advertisement was very misleading. I enjoy good tasting, gourmet desserts but I would never order nor recommend these cup cakes. I did not finish the red velvet cupcake after one bite and did not eat the carrot. I would like for your restaurant to take the word “gourmet” off the menu for this dessert selection and consider offering apple pie or a similar dessert. Linda | |
| Evin | 2/7/11 |
| I dinned it at your restaurant (Fort Campbell, KY) last night to watch the Superbowl. The bartender there (Ashley)took my order and brought me my food. After that she was pretty much done with me. I had to wave her down to get another drink. The service was horrible but that wasn't the worst part. I overheard her talking to her other costumers that she don't like waiting on niggers. That we are cheap and demanding. That is so unprofessional and should not be tolerated in any establishment. | |
| C. Wilson | 1/30/11 |
| Went to dinner at the rest. in Alcoa, TN. Asked for Shrimp Penne with Parmesean sauce. Got Sauteed instead. Asked the waitress if she was sure it was grilled, since I asked her if they could make it grilled, and she said oh yes, it was grilled. Stupid. Samantha was her name. Shrimp was the size of cocktail shrimp, no sauce in it. My husband almost choked on pasta, it was so dry. Why can't you teach the wait staff the difference between grilled and sauteed??? It's not rocket science, just food. It should be done right or explained why not. Wont be going back there again, ever. | |
| Paula Johnston | 1/19/11 |
| We usually eat at the Ruby Tuesdays in Saraland, AL on a regular basis for the past 5 years. The service and food has become of poor quality in the past year. On one occasion, I ordered a Rib-Eye steak and told the waitress that I did not like Sirloin when she suggested the Sirloin. When my food arrived, it was a Sirloin. I complained to the manager and he said it was a Rib-Eye. I absolutely know the difference between a Rib-Eye and a Sirloin. There were no appologies made or any offer to substitute something else for this food that was served wrong. I paid for the meal and carried it home. My dog ate the expensive meal from Ruby Tuesdays. We went back on 1/8/2011 again (several months later) and had another bad experience. After our meal, we ordered coffee. For what they charge for coffee, it should be hot and fresh. This coffee was barely luke-warm and tasted old and oily. When we complained, we were told it was fresh. This is just not possible. We spoke to the manager, Susi Rheams, and she offered NO appology for this over-priced coffee that was undrinkable. We requested the number for corporate and finally was given it. We called, got a message and left a number to be called back. We never received a call back. RUBY TUESDAY HAS LOST OUR BUSINESS UNLESS THEY HAVE A CHANGE IN THEIR STAFF AND FOOD. They do not seem to care about their customers at all. | |
| Carol B | 1/23/11 |
| I recently celebrated a birthday with my two best friends. It was very special to me we first went to the movies, then they asked me where I wanted to go for dinner,I chose Ruby Tuesday that was my first mistake we went to the Prince Frederick, Md location, where I had been many times before. To begin with the place was freezing, and I had a taste for ribs, they had none, Then came the big problem, my friend's steak had a hair inside the steak!!!!!!! we were so discussed, we had even been waiting for about 45 minutes for the dinner. I kept appologizing to my friends for picking Ruby Tuesdays, the restaurant has to realize they have alot of competition out there so they need to get it right. The manager seemed so non chalant about everything. The waitress was very nice and kept appologizing for everything which she got a big tip!!!!! i have never had to write a letter such as this, and I hope I never have to again!!!!! I'll celebrate my birthday some where else next year. At least I enjoyed my birthday cake my friends gave me. | |
| Ko-El Medina | 1/24/11 |
| To whom this may concern, On January 2010 I started working for Ruby tuesday. Times where very hard for me and I valued the work very much. Ruby tuesday of peachtree city Georgia gave me work. I was treated like garbage by your general manager there, but i pushed on i needed the work. Then with out knowledge to me a district manager comes in a shut us down. At this point im very worried about being wit out a job, but i was given an oppertunity to work in Mcdoungh Georgia. For once i thought that things were looking up for me. New store new faces but no that wasnt the case i wasnt insulted about my cultur and was talked to even worse then before. i have had enough and I was hoping that you would follow up with me. you can contact me 404-454-3913 day or night Sincerly, Ko-El Medina | |
| 'ROGER KIMBLE' | 1/25/11 |
| WELL WE ARE CLOSING THE DOOR TO ARE HOME AWAY FROM HOME RUBY TUESDAY HERE IN GOOD OLD MANASSAS VA, WOW!!! I STARTED MY FAMILY THERE SOME YEARS AGO I WAS THE FRIST MAN TO GO IN AND SIT DOWN WHEN THE DOORS FRIST OPEN NOW THE DOORS WILL CLOSE AND MY FAMILY AND I WILL ALL BE SPLIT APART WITH NO WHERE ELSE TO GO ITS GOING TO BE VERY SAD TO SEE THAT DOOR CLOSE. YOU COULD'NT ASK FOR A BETTER STAFF AT RUBY TUESDAY A STAFF WHO SO CARED ABOUT THERE CUSTOMERS AND THAT ALWAYS WANTED YOU TO COME BACK IM GOING TO SO MISS MR.'CRAIG DAVIS' WHO ALWAYS MADE YOU SMILE AND MADE DAMN SURE YOU WERE ''HAPPY'' AT RUBY TUESDAYS THIS WAS A 'FAMILY' PLACE BUT NOT ANY MORE GOOD BY MY FAMILY!!! | |
| Druantia | 1/27/11 |
| Ruby Tuesdays in Latham N.Y .. Basically I'm just going to copy and paste everything i wrote on another site. I will keep going until something is done about this. General Manager Aaron is Drinking on the job!!!.. Bartenders serving him alcohol afraid that they will lose there job if they dont. The General Manager at the latham ruby tuesdays is constantly getting drunk on the job. Basically being a friend of someone who works there you find out about the behind the scenes bs that goes on there. The place use to be great. Me and my family use to go there all the time. Even between the managers and the general managers that have been in and out of that place it still remained great. DO NOT GO THERE NOW!!.. General Manager Aaron is a drunk. Drinks on the job. And letting the place go. The kinda things i know he's been doing and the way the place is getting can get them in big trouble. They obviously dont care. You can't complain to anyone higher then general management without it getting back about who told. They don't care about there employees obviously. How can they let this guy be a general manager here. | |
| Ed Grainger | 1/3/11 |
| My wife and I were charged $2.39 each for a cup of coffee at your Winchester, Virginia restaurant this afternoon. I believe this is an outrageous price for a cup of coffee - especially since we were never offered a second cup. | |
| | 1/4/11 |
| We were at your restaurant in Lock Haven Pa on 1/3/11 and it was decided that it was our last visit. We were seated alright and that was the end of the good service. Our waiter was polite but didn't ask if we needed refills. And the biscuits had to be begged for. I am a professional baker with my degree in Baking and Pastry Arts and I wanted to check them out. We finally got them as we were getting ready to leave. My steak had to be sent back and the salad bar was so messy that I was afraid to eat much of the items on it. We eat out a lot but we will not be going back there as it was our second bad experience there. The tables around us were having trouble too. The one table didn't get their burger or baked potato ant the booth behind us complained about their pasta. I have worked in food service and I know that if you have unhappy customers you don't have any business and will lose money. Thank You for letting me vent and I hope things turn around for this restaurant because there is so few nice places to eat in this area. | |
| Dale Davis | 1/5/11 |
| Dear Ruby Tuesday Corporate We had dinner tonight at one of your restaurants in New Port Richey FLorida. Food on the salad bar was spoiled which we reported to the manager so as not to have others get ill. The sides were not available as they were out of 4 of the choices. The sides we did get were over cooked and poor quality food to begin with. Over all this was a very bad dining experience. I can't recall eating at one of your restaurants in the past but I can assure you we will not be dining there any time in the future. I really don't want to know what the kitchen looked like the staff was not very professional dressed or trained. Please understand I have never complained about a restaurant on the internet before but you are a large chain and this needs to be addressed by someone. Good Luck! | |
| Russell Payne | 1/8/11 |
| I went to the Ruby Tuesday's location in Lakewood NY on 1/7/2011. WE were very pleased with the overall service with the exception of the steak that I received. I ordered the Rib Eye Steak and keep in mind that it is the most expensive steak on the menu. As it turned out the steak was comprised largely of fat and gristle and not edible. We advised our waitress who only made two trips to he table, once when she waited on us and the second time when we were almost done with our meals. She was told of the condition of the steak and said that she would get the manager. He did come to the table with a feeble excuse that rib eye steaks were normally a fatty steak and apologized for my receiving a bad meal and asked if I wanted another steak. I told him that that would not work in light of the fact everybody was done eating and we dd not have sufficient time to wait for another meal. What I want to know is that don't you think that the most expensive steak on your menu would be your best cut of meat. I guess that is not the case. I will never darken the door of Ruby Tuesday's again. Russell Payne 17 Charles Street Frewsburg, NY 14738 ttis@windstream.net | |
| T.A. Connelly | 1/8/11 |
| Tonight my husband and I ate at the Bel Air, Md Ruby Tuesdays. We had a coupon buy one get one. When we went in the girl seating told us it was a 25 min. wait that was ok with us. We were seated in about that time. But after we were told 25 min. wait the next people who came in they were told 45 min wait. We were seated and there were 3 empty tables by us. A couple with 2 children came in and were seated no one waited on them they got up and left. We were waited on we ordered an appatizer Thi phoon shrimp. I ordered water and my husband ordered iced tea that came and we waited and waited our dinner came after a long wait we both ordered steak med well his was charlbroiled and mine was rare. The waitress finally came back we wanted refills on drinks she must have forget them because it was forever. Then when she came back we again asked her about the The phoon shrimp. She finally brought it out boxed up so we could take it home and she took it off of our bill. Now we have been in there a few times before and it was great but tonight was awful the salad bar was a mess this place was just a mess. I hope that someone contacts me about this or gets it straight because we will never go back and we used to love it there. my e-mail address is tconnelly@zoominternet.net Sincerely, TA Connelly | |
| Hardin | 1/10/11 |
| My Husband and I has went to the Ruby Tuesday in Fuquary-Varina NC for the second time and the First time my food was Nasty ask for Manger she did my plate over and the food was much better.we went on sunday 1-9-20011 again this time my Mom Ribs was old and stale bread was hard as a brick we ask for the manger once again she took care of the problem.The waitress overcharge me on my bill and then made the correction and I was charge twice. I call my credit union because she said they did not voild at the first bill which I did not sign. I sign the bill which the correction was made. I call back to let them know they charge my account twice but their reply was they got to call corporate office. Im calling corporate office because i need my money. I will not return to Ruby Tuesday in Fuquary-Varina NC.My husband and I live in Spring Lake NC and the Ruby Tuesday in Spring Lake NC is the worst I every Had in my life.The Ruby Tuesday that I have been too have poor mangerment. | |
| Kim Uselton | 1/10/11 |
| We had a rare snow day here in Tullahoma, TN. What a fantastic way to advertise that your restaurant was open with a snowman holding a Yes, We Are Open sign. Many businesses and eateries were closed in town today. My family appreciates the extra effort your employees put into celebrating a "no school day." Kim | |
| Tink Moyer | 12/30/10 |
| I was very disappointed in the service at the Ruby Tuesday's at Aquia Towne Center in Stafford, Virginia. We eat there several times a month and we took some friends. I thought the service was terrible. It took several minutes to even get water. The waiter was obviously overworked which I blame on the manager. We had to request milk for hot tea and then it was forever getting there. We never received the cheese rolls that were listed as part of the meal on the menu. I asked for an extra napkin and wipe as I had the ribs and they never arrived. I had to request more water and then wait another 5 minutes.ON top of that, my friends had to request a replacement side as the asparagas was so hard, it could not be cut or chewed. One friend ordered the chicken tenders and the were overcooked. By this time we felt it was useless to ask for a replacement. We will only give this restaurant one more chance. It appears to me to be poorly managed and the wait staff needs better direction. I almost decided not to leave a tip but thought better of it. | |
| Christopher Duran | 12/28/10 |
| I worked at a Ruby Tuesday in Colorado Springs Co the citidal storeI know how poor the quality is at this particular restaurant. There is poor communication between the servers, cooks, and management. Management can do what ever they want, like come in 2 or 3 hours after they are to be there. But this is my biggest complaint, i have worked there for 2 years for the most part i did what i had to do. Is it rubys way of not paying somebody there vacation when they dont work there anymore, i put in my 2 weeks notice and quit before that came around. The more i came in on the days i had to work i was gettin mad because of MANAGEMENT not doin what they had to do ( checkin the cooks out, makein sure the foh is lookin good ). So want to know am i goin to get my last vacation pay or not i have proff that i get it, and if not i will see what i have to do as far as gettin payed. I am askin u this because i am #$%^&*() mad please replay to me. here is my email address christopher_duran2000@yahoo.com. THANKS CHRIS | |
| Bill Freeman | 12/26/10 |
| To the management of Ruby Tuesday, Inc, My son is an employee at one of your restaurants in Smyrna, TN. Today is December 26, 2010. My son drove home to East Tennessee so he could be with his family for Christmas day. He was not granted his request for the day after Christmas off. We have 6 inches of snow on the ground this morning and it is still snowing. TDOT has all of interstates I-40 and I-81 in east and middle Tennessee marked as Hazardous due to snow and icy conditions. I advised my son last night to try to contact someone to cover his shift since the roads were dangerous. He tried, but no one would help him. I then advised him to stay here anyway, because it was not safe to travel. He told me that he had to go because "we had a special meeting before the holidays and it was intimated that if someone failed to show up for work and they had not covered their shift, they could lose their job." My son works 20-30 hours a week and attends MTSU full time. We have limited financial resources, so he has to work to cover his living and school expenses. Therefore, he felt compelled to get up at 4 a.m. this morning and attempt to make it to Smyrna, about 260 miles away in a snowstorm on treacherous road conditions with the temperatures now dropping into the teens. I am praying to almighty God he makes it. I am hereby officially notifying Ruby Tuesday, Inc. that I will hold them personally responsible if anything happens to him while he is trying to get to his workplace. I am sending a handwritten copy of this letter to corporate headquarters. In the USA corporations are considered by law, morally and ethically, to be "human beings". I can't believe a real human being would require another one to risk their life in order to keep their hourly wage job at a restaurant. | |
| Charlene | 12/27/10 |
| OK - so now it is December 27th and still NO refund of any sort!!! Hello??? I think this is a scam. I wonder how many people they actually do this to. I have not heard a word from anyone about their error. | |
| Charlene | 12/22/10 |
| Went to Ruby Tuesdays. Waitress brought the wrong bill so I told her. She brought me my bill and I told her the other bill better not be put on my card and she told me it wouldn't. Well then when I check my account BOTH bills (the incorrect one and mine) are taken out of my account! Thinking I can call and get it corrected - it's not that simple - I mean - it WAS NOT my bill so it should be simple but they are NOT crediting me yet!!! Then at another visit - we were the first people in (had to wait for workers to decide to open the doors). Well you would think that being the first ones in the restaraunt would be clean but NO. The previous days garbage was still FULL in the ladies room. Bathroom was dirty, whole restaraunt smelled awful (dirty) and a waiter was standing on a table where people eat - cleaning the flies out of the lights. That is just overall disgusting!!!!!! | |
| Charlene | 12/23/10 |
| I filed a complaint and STILL they have not corrected their error. This is totally disgusting and unacceptable!!!! They have totally messedup my funds for Christmas and they are SO slow to correct their error for something that should have never even been put on my card. I should not have to go into detail since I have already done that several times now. I am never going back to Ruby Tuesdays and am telling all my friends what they have done. | |
| Jim | 12/20/10 |
| Restaurant Tampa Road Oldsmar Florida Date: 12/20/2010 Time: Approximately 5pm I just wanted to let you know of a great experience that I had today at your restaurant on Tampa Road in Oldsmar, Florida. I typically never do this but I thought that this person deserved my feedback since her service was so fantastic. Today I took my mother to dinner and Sam was our server (Sam is an attractive blonde woman in her early 20’s). What set her apart from all other servers was her cheerfulness and attention to detail. In my career I travel extensively and get the opportunity to go to very fancy restaurants, which I actually don’t care for since I prefer casual dining. Sam has to be one of the best servers that I have had. If I have bad experiences at restaurants, I typically don’t offer feedback because it just isn’t in my nature. But when I have a GREAT experience, I want the person responsible to get the credit that they deserve. Please do that for your server Sam. | |
| smb1227 | 12/3/10 |
| I ate the Lobster Carbonara yesterday and have been up with vomiting and diarrhea off and on since early this morning. It tasted really good except for being a bit salty. Needless to say though, I wont eat there again. No matter how nice the staff is, I've seen a lot of unsanitary practices going on there. | |
| Tom Collins | 12/3/10 |
| Every time I go to your Glenolden,Pa store I seem to have a bad experience! My Wife and I was just there and I waited over 20 minutes to get my drink refilled. Have you ever tried eating one of your mini burgers with out having something to wash it down? Well I just did! The girl brought the refill just as I was finished my meal.The place was not busy as we were there a little after 2PM.When she brought the refill she mentioned she had seen I was empty earier but didn't get around to bringing me a refill until like I said 20 or more minutes! I Really think that from now on my Wife and I will pick some where else to eat and also reccamend to all our friends to avoid your Ruby Tuesday's also! I just needed to vent and get this off my chest. Thank you Tom Collins Darby,Pa 610-534-5651 | |
| sallie rhoden | 12/3/10 |
| me and my best friend decided to go to ruby tuesday in North Augusta SC.....while having dinner my glass of water breaks into pieces in my hand....soaking my salad and my sliders and fries (which neither were replaced)....while i wasnt going to say anything my friend insisted on telling asking the waitress why wasnt anything taken off this bill cause her pants r soaked and socks and shoes r wet....so the waitress says she will take it to the manager and let her take a look at it.....well, the manager took $2 off.....are u serious? $2.00 when i could have cut or sumthing....well this is very poor management and should b addressed and handled....i have never had an experience like this before.....i will never go back to ruby tuesday's again and i plan on letting everyone know about this.......:( | |
| Ms. Stewart | 12/7/10 |
| Where do I start? I just came from the Ruby Tuesday location in Powell, Tn and it was one of the worst experiences I've had while dining out in a very long time. Considering that I worked in the restaurant business for almost 20 years, I feel like the manager should have come over to our table to at least apologize to us, but we never saw a manager. My daughter and I had a coupon for $10 off with another entree purchase. I had the coupon at the end of the table when we ordered and our server never once told us that we could not use the coupon on burgers. The server even took the coupon and came back about 10 minutes later to tell us that we couldn't use it. The only reason why we went to this restaurant is because the Ruby Tuesday that we use to eat at in Knoxville closed. We always order the same thing and I have NEVER had trouble using the coupon on burgers before. I paid $11.99 for a crabcake burger and $10.99 for the other burger(not Cheap by any means). My daughter ordered a plain cheeseburger and it came with everything on it and instead of sending it back she just took everything off and scraped the mayo off. My crabcake was falling apart and it was in pieces laying on the bread. Needless to say, we were not happy with our meals, but did not want to complain because we were getting one for free, or so we thought. After this experience I will never visit another Ruby Tuesday's. | |
| jeffrey wright | 12/14/10 |
| i ate at ruby tuesday and the manager and staff was very good but district manager was awful and was very biased in the way she rtreated me and my guest. for starters she didnt greet us nnor did she talk to us at anytime and she never asked us once about our experience or service but she held a meeting to scorn her staff that they were treating us like celebrities. if a person is conducting his self as a well mannered human being then why wouldnt he want to be treated special!!if a person is spending good money and tipping well why would a store meeting be held and the topic was the staff were treating us as celebs. i will be contacting ruby tuesdays by phone to file a formal complaint!! | |
| Martin Flynn | 12/10/10 |
| My wife and i had dinner at the Ruby Tuesday in Royal Palm Beach Fl (7124) Manager is Wanda Brown and are server was (Ray). I wish to tell you about the best server in Palm Beach County Fl, Ray is the best he is first class act,Top notch, knowledge of the whole memu and made suggestions on each item,very personable,we will be back with are whole family at christmas time so we can introduce Ray to are whole family.(15) Ray is an asset to your company and needs to be commended for what he does everyday to all of his customers not just us.In the business world of today it's hard to find an employee like the one you have in (Ray) what a great person and co-worker he is. Thank You (Ray) | |
| Unsatisified Person | 12/6/10 |
| this company is not very fair. they fire people for one complaint. Why would anyone want to work for them. They don't give someone a chance. People are human they make mistakes. It doesn't say much about this company. They are not very fair. People who complain about service are just looking for a free meal, seriously get a life. Your are jeoporadizing peoples jobs. | |
| Michael Ibison | 11/29/10 |
| Dined in Tulsa on 11/24/10 with 9 people. There were two checks. One for me, my wife and two grandchildren, one for my son-in-law for his family. We gave the wait person debit cards with which to pay the tickets. Turns out, both tickets were charged to BOTH cards. A call to the restaurant on the following Saturday resolved nothing. Now I am being bounced from dept to dept at Ruby Tuesday headquarters and also to my bank. I am now waiting for a call from a management person at headquarters which should have come an hour ago. Still missing money from my account as is my son-in-law. The wait person told us it was her third day, so we were patient with some bad service. I should have known something was wrong when it took 20 minutes to run the two tickets. The manager in Tulsa told me on Saturday he would email a coupon for a dessert, that hasn't happened which is just as well since that would involve going back to Ruby Tuesday which I will not do. | |
| annomous | 11/30/10 |
| i am a shift leader (a server who is givin keys to the store and responsibility to open and close the store being paid only 10 dollars an hour) at ruby tuesday and was written up for a customer comlaint. i wasn't givin any opportunity to explain, before i was forced to sign a form of counseling. customer was upset because they weren't greeted and said manager was "yacking" with someone. well excuse me but i was "yacking" with a customer that tipped my bartenders $175 by the time the night was over. how much do you tip????????? im more concerned that the guest that is taking care of my employees is happy than the stupid dumb a$$e$ that mozied into my bar late at night and didn't get served till one min. and a half after they arived. i am so tired of getting stupid complaints. if your going to dine in a resturant be fair and if you haven't ever worked in a resturant ask your server what all they have to do. THESE SERVERS MAKE $2.13 AN HOUR. IF YOU WANT GOOD SERVICE THEN WRITE YOUR LOCAL RESTURANTS AND MAKE SURE THEY PAY THE EMPLOYEES FOR THE WORK THEY DO. THEY ARE THE LOWEST PAID PROFESSIONAL ACTORS IN THE WORLD!!! | |
| | 11/23/10 |
| I am a server/bartender at the Ruby Tuesday's in College Park, Ga; on Sullivan Road. I have done my best and given my all every day since my hire date in 2008. I started as a server, and was advanced to the bar within a couple of months, I loved it. A few months ago, my GM was fired and another one started the next day. I knew her, personally, at least I knew her mother. She was great in the beginning, whenever or wherever she needed me I was there, when she had a wreck, I opened the restaurant, whenever she needed a quarter of weed, I made the purchase for her. I did whatever I thought I needed to do to make her transistion a good one. I was promised a management position in the restaurant, because I deserved it because I had what it took; so she said. After firing all of the other managers, and then finally hiring all new ones, I was temporarily put on the bar as the head bartender and as shift leader, so it was ok, I was still known in the restaurant as a leader which was ok for the moment. Next thing I know, I started hearing rumors about my GM telling regular servers that I wasn't going to be there much longer. In a meeting that was had after we got a ticket about serving alcohol to an undercover, it was established that everyone had to have a liquor license. I had one since 2009, but my GM didn't know that, she told a server that she knew I wouldn't be there long because I wouldn't be able to get a license because I was doing community service, something that he wouldn't have known if she hadn't told him, since she was the only one I told. Right now, I am in a dilemma, I'm not happy here anymore and I have had a clean record up until a little over a month ago, I never got wrote up for anything before, but for some reason now I've been wrote up for various crap over the last month or so...this is bullcrap!! I have done nothing wrong she just knows that I have to much on her and she's trying to get rid of me!! I don't even want my job anymore, I just want a good reference and my good clean record back!!!! | |
| angie | 11/25/10 |
| today is thanksgiving even though i wasnt with family this was a very memorable event i ate at the Ruby Tuesday in woodstock. first time here at this location. It was so wonderful the music the lighting. Right from the door the hostess was very nice big smile. My server chris was so nice and knew alot about what he was selling and answered all my questions. My food was actually brought by a cook She asked me if i needed any thing else was my temp on my meat the i liked it. And it was was my sides were nice and fresh.She invited me back here for the brunch.So i will be sure to bring my family to your brunch. the host wished me happy holidays. This was what i call execellent service from the host to the server to the cook and the great food i thank you all for a great holiday! | |
| Betsy White | 11/16/10 |
| Please bring back the potato salad...it is the best ever. | |
| Perfer Not to Say | 11/16/10 |
| Your female manager at the Ruby Tuesday store is laughable. She has a facebook page where she has pictures posted of her pulling another employees pants down in the restaurant. Makes dirty comments on her facebook pages, talks about getting loaded, on line at work. You need to look closely at her facebook page and how she has time to be on there and work too | |
| george | 11/17/10 |
| well, havent even dined yet at ruby tuesday and am not impressed. had friends over recently and thought would look on internet for good and interesting places to eat. ruby tuesday has a menu but no prices.. so too bad. went somewhere else. by the way, with all the bad reviews i noticed on this site it is odd that the ceo isnt reading them and taking some action. what a looser place. | |
| elaina | 11/13/10 |
| It’s difficult to even know where to begin, when telling of my first experience at Ruby Tuesday’s. My sister and I decided to meet in Concord NH for lunch and a day out with our children. We both live over an hour away from here. When discussing places to eat I allowed her to choose since I didn’t know the area that well. She had previously eaten at Ruby Tuesday and had a good experience. The rest of the story is downhill and VERY disturbing. We went there on Veterans Day November 11th at approx 12:00pm. Understandably they were very busy so we chatted after placing our orders. We decided we’d wait to visit the salad bar so the children could get their meals first. Being hypoglycemic I knew I would need to eat something soon but was trying to be patient, finally after an hour we realized something wasn’t right and looked in vain for our waitress who we thought might had even left for the day and forgot our order altogether. Finally an hour and 15 minutes later she comes out with 1 kid’s meal and another that we believed was a kid’s meal. It had a few pieces of chicken and a wilted piece of lettuce. Believing this had to be a kids meals and not the meal that was ordered we gave this to the 2nd child. An hour and a ½ later only 2 of six meals had arrived at our table. Then my 7 year old who happens to be one of the non-pickiest eaters you could meet says “But Mommy it’s so cold”. To the point she couldn’t eat it. After further inspection I realized not only was the pasta she ordered cold as ice, it was hard as a rock and not something I would not even feed to an animal. It’s continues getting even worse as she brings out the kids meal of chicken strips which we realize is the same identical meal as the supposed meal my 15 year old ordered. The only difference is a few cold fries. At this point she the waitress asked us if we’d wait to have her manager speak with us and she’d send him right over. At this point we are here almost 2hrs. ½ hr goes by and there is still no sign of her manager approaching us. In the mean time (again this has been over 2 hrs) she brings one of the slider meals to our table. This had previously been discussed in length that they MUST be the vegetarian version since I had not eaten meat in 20 yrs. The plate is faced towards me showing one vegetarian slider while I assume they are the same (especially since this was discussed) I start eating the slider that was facing the other way and after a few bites realize this is actually meat. Since I eat wide variety of soy products the taste didn’t strike me as odd immediately. This was the final straw and beyond negligent. I knew I would be very sick and sure enough was violently sick within a half hour of eating this. As we told our waitress we had enough and we were leaving, I was approached by a young man that literally jumped into my face. I literally had to place my arm and hand in between us to indicate he went above and beyond invading any type of personal space and it quite frankly very creepy. After taking a step back he offered his apologies but carelessly giving a vegetarian meat is like giving someone peanuts that explains they are allergic to them well in advance. I have NEVER had such a horrendous experience at any restaurant in my entire life. I have had not so great experiences but nothing that kept getting worse by the moment like this had. Quite frankly after 2+ hrs we were beyond patient and after contributing to making me violently ill we left with an “I’m sorry” and he agreed to take care of our bill. Since we actually didn’t get a meal I don’t see that there was a bill anyway. What little food we did get was hard, cold, and inedible and of course so wrong it made me sick. There is a Ruby Tuesdays close to my home but I know every time I drive by I will be reminded of the horrendous experience my family suffered in Concord NH and can’t imagine I could ever stop there. | |
| Sharon Griffin-Schofield | 11/16/10 |
| I partonized your establishment with three friends on West Broad St., Richmond VA Saturday, November 13th. During our visit several of us went to the ladies room. One of my friends came back to the table highly upset that the two waitresses that entered when she did, had used the facilities; one even commenting on the lack of toilet tissue in her stall which I had noticed upon my visit a few minutes earlier. The kicker was that they both walked out Never approaching the sink to wash their hands. This abruptly ended the salad bar trips because one of then adjusted something on the bar....yes, she used the proper utensils,but now that is contaminated and anything else it touched. We only remained at the restaurant because neither of them was our waitress. I find this so disturbing because this is something everyone learns at home before any real public interaction. Had they been our waitresses I would have been outraged beyond your imagination. | |
| kenneth hooks | 11/11/10 |
| My wife and I have been supporting your place of business for years from the coast to the mountains. I am a U.S. Vet w/service connecting disablity. Why is it that you cant help Vets at least one time a year. kdh P.S. Applebees are the best. | |
| | 11/11/10 |
| ok food. was offered dessert while still eating dinner. never cleared dirty dinner plates. worst of all servers were pulling out tables around me and sweeping while i was eating..asked hostess what salad dressings were without ladels and she informed me that the titled ladels were wrongly placed????? | |
| ill never eat in christiansburg store | 11/12/10 |
| my apologies please allow me, unlike your christiansburg management, to take the time to acknowledge and attempt to make right what i have made wrong ... in my previous review i misspelled "complaint" as such : "coplaint" such a simple thing as acknowledging your mistakes and taking steps to correct them may also make the difference in your business practice and you capitol income just saying lol good luck its gonna take another parting of a large body of water by a man with a beard holding a stick before the christiansburg store will regain my respect and gastrological interest or approval again good luck lol you really need it morons please rethink who you place in management positions | |
| sparticus | 11/7/10 |
| Jacksonville,Nc. 10/07/2010 took family to your Sunday brunch. How can you compete with other restaurants that have a Sunday brunch but you don't offer much . 11.00 dollars for French toast and fruit but you can go up the road to O'charleys and get a French toast platter with eggs Bacon and other sides for about the same price. Services was slow had to wait 20min. to get drinks and asked for straws twice didn't get them we had to goto the bar and get them ourselves. The restaurant had just opened and there was barley anyone there and the services was slow and poor. If you want a good brunch or breakfast you best bet would be to goto IHOP, Crackerbarrel, or other restaurants that have been doing the brunch theme for a while. | |
| Elizabeth | 11/8/10 |
| We stopped in the Ruby Tuesday in North Platte Nebraska at 7:00pm on 11/07/10. We tried to order our meal, however they were out of everything, including baked potatoes. We finnaly found something they did have and ordered. Our hot tea came to us luke warm. Went to the ladies rooma and found pubic hairs on toilet set. After a good 45 minute wait, the waiter informed us they were out of the french fries on our order. He did say we could go to the salad bar free, however it was FILTHY! The salads had not been refreshed in so long the dressing on the cole slaw was seperating into water. The place was not busy either people. This was tomain city to the max. This was our first time at Ruby Tuesday and it will definately be our last. I am considering contacting the health department. We left our cold tea and went to the Burger King. | |
| Sydney | 11/4/10 |
| I absolutely LOVE Ruby Tuesday, I always get steak and lobster. One thing to complain about though is the lobster tail is way too little. But I always get sick after eating there ): | |
| Carol J. Lapre | 11/1/10 |
| My husband andI went to dinner here in Dartmouth, Ma. Saurday. Although it is the best salad bar ever, my complaint is about the meal my husband odered. He had the Crabcake dinner wirh Broccoli and smashed red potatoes. He and I could not believe one crabcake for the price and it was flatened out like a pancake. There was nothing to it. They tried to make it look like you were getting more for your money and it didn't work. Crabcakes are served thick in the first place and certainly one of those is not even close to enough for a man and probably a woman as well. We were very dissapointed............ | |
| Leslie | 10/26/10 |
| September 29th I went to work, on my schedule i knew I was training but in that process I was told that I had to split tables and tips down the middle. The trainee didnt even clock in under server train. I have been with this company for 12 years and not once have I ever heard such a thing.October 1st This morning I called corporate and voiced on the situation on the 29th.Later that day I got whats rightfully mine but I lost my job.What I find so amazing with the employee hotline there not there for the employees especially when thet say Roger Stracener will call you back and Michael Schmanke uses words " if this is all of a 12 year old skeleton i count my self lucky" whats so sad about this man thats trapped in a pair of kakis and a white button down shirt he has no clue when it comes to running a restaraunt. He walks in the restaraunt seeing dollar signs but he cant walk up to a employee and say hello followed by a name. This is a man with a low character that when it comes to employees hes to self absorbed in himself and his own wallet.Hes the type he likes to take from employees and not give . | |
| Christopher Walrond | 10/22/10 |
| I was employed at the Ruby Tuesday in Christiansburg, Va. until today; two days ago I was rudely disrespecfully and loudly cursed by the bartender on duty, Courtney, for recieving a phone call from my fiance re/ the police at my house returning my keys and some things that had been stolen from my home...I asked the manager on duty, Stephanie, to please speak to Courtney about this problem...the problem was "resolved" with the statement "if you dont like the way she talks to you go home" so i did lol I arrived at work tonight at 5:55 for my measly two hour $8.00/hour shift and was met at the door by Josh Jones, the store manager, who simply pointed and said the word "No" ... I asked for a fair chance to tell my side and give names of people on the shift who had witnessed what happened ... he would hear NOTHING , not allow me to speak, yet did not tell me i was terminated I have been in the foodservice industry for 17 years with a locally reknown kitchen skill and demanor and a spotless work record ... I would like to know if it is Ruby Tuesday Corporate Policy to deal with all like situations in this manner or if this store just has severe management problems ... feel i was done dirty lol btw the corporate number Stephanie gave me was NOT the correct number...888-533-4352 is an adult "singles" line lol are these people for real? i would NOT want them in control of my money or inventory nor the safety and fair treatment or well being of their employees ... THIS RESTERAUNT IS A JOKE IM NOT EVEN ANGRY I WOULDNT WORK FOR AN ESTABLISHMENT LIKE THAT ANYWAY BUT IT NEEDS TO BE MADE PUBLIC AS ITS THE ONLY THING I CAN DO AS A PERSON WHO DID NOTHING WRONG AND NOW IS LEFT WITH CHILD SUPPORT AND NO INCOME | |
| Virginia | 10/17/10 |
| First of all, I want to let everyone know how tip percentages work at Ruby Tuesdays. As servers, they are required to tip out 5% of their sales. So on a $20 bill for example, they have to tip out $1 dollar from that meal, regardless if they get a tip or not. That percentage goes towards tipping out the host, bus boy and the bartenders. If you're food is not well, it really it's not right to punish the servers or hostesses by not leaving a well tip because in the end, every one suffers, even those who are working very hard. | |
| Where is my money???? | 10/17/10 |
| I have been working at Ruby Tuesdays for about 2 months now and although I am a server, I haven't seen a paycheck in a month. Recently, the RT I work at, has gotten rid of paper paychecks and has gone digital. All of our paychecks now either come through direct deposit or a visa card given to us. I enrolled in direct deposit a month ago, and based on my pay per hour and tax deductions, I should have been getting paid atleast $20-$30 a week and haven't seen it. I'm getting very frustrated because I'm not getting paid for the hours that I'm working there. Many of the other employees have been complaining too about not seeing a paycheck for weeks or months even. That's not legal to withhold our paychecks from us, for whatever reason. This new paycheck system is unorganized and yes, it may save the big corporate offices costs on paper by going digital...but your not paying your employees and it's not right. It's very frustrating and I've been calling the corporate office and talking to my managers and no body has any answers. | |
| MM | 10/17/10 |
| Disgusting beyond measure: Where's management and the health inspectors. Dined at noon on Sunday at the Ruby Tuesday's #4918 across from the mall in Bloomsburg PA. From start to finish it was most unnerving and I for one will never enter another Ruby Tuesday’s. This place needs shut down, cleaned and only reopened after new management is put in place and people are appropriately trained. I should have known something was wrong when I pulled in the lot and there were only a few cars while a neighboring restaurant was packed. When my wife and I entered the restaurant, we were the lone individuals waiting to be seated and in looking around from what we could see, there were only a couple of tables occupied. Yet, we waited for what seemed like an eternity for a hostess to seat us. While we were waiting, I counted 7 employees standing looking at us from behind the bar area. Upon being seated I noticed the table was dirty and the wall next to our booth was splattered with food that had been there for some time. Even the back of the booth was covered with dust. It was at that point that I should have left but regrettable didn’t. The waitress appeared in reasonable good time and I ordered a smokehouse burger and fries. When the burger arrived I lifted the bun to add condiments and staring at me was a four or five inch long hair. I called the waitress over and showed her the hair. She apologized, and stated she would place a new order and make the manager aware. While unhappily waiting for something to eat, I looked around and noticed the filth on the floor and the baseboards. I also looked up at the air units in the ceiling which had caked on dust and filth. Likely the source of the dust on the back of the booth and on the table when we arrived. A lady finally arrived wearing a white top and no hair net(possibly the manager) with a new burger and quickly sta | |
| Portland, ME customer | 10/15/10 |
| I went to the Westbrook, ME location. Ordered a beverage from Jess and was specifc with my request for my meal. Of course the steak came out cooked less than I requested. The broccoli came out without butter. The baked potato came out without either butter or the sour cream I requested. I almost choked when I bit into the steak while waiting for butter/sour cream. Fatty, veiny steak. Gross! I told the server Jess that I couldn't eat the meal and requested a manager to indicate I will leave and find another resteraunt. Mike the manager comped the meal and made no apologies. I'll never visit the location again for the poor service only re-inforced by Mike the manager of this location. Little does little Mikey know is that I have many contacts in the area and will be very vocal of the awful food I got at this location. | |
| johhny sparks | 10/7/10 |
| worst sever we ever met , me and my wife decided to dine at ruby tuesday here at 930 valkenburg st honolulu hi 96818 troy is his name it took him appx 8 minutes to take our drink order when he drop the drinks we askes if we could take our appetizer order he dismiss us by saying im very busy im goin to make my rounds and get you order and walk away,five minutes later thats a total of 12mins with his high sarcastic tone of voice i immediately ask for manager and we request new server 15 min later troy was behind our table talking to other custumer intentionaly sending us a message with arrogant sarcastic high pitch voice some custumers just dont understand that im too busy.first of all its not the custumers problem how busy you are ,so i called the mgr roxy and tell her ,my point is i should not be insulted when i spend my hard earned dollars to your restaurant that was totally unacceptable worst dine out experience we ever had | |
| Former longtime customer | 9/29/10 |
| My husband and I went to Ruby Tuesday's in Ringgold, Ga, for lunch. We enjoy everything from full meals to hamburgers to the salad bar. Today we ate breakfast late, so decided to order the salad bar; it is definitely enough for a light, but filling meal. NOT TODAY! I went to the salad bar and looked for the usual delicious and numerous choices. They were missing. There was no potato salad, no broccoli salad, no pasta salads, no toppings, mushy apple salad, no cucumber salad, and on and on. There were small containers of shredded carrots, beets, cauliflower, edame beans, garbanzo beans, and one pasta with ham. Lots of salad dressings to smother the lack of substance for the rest. When I came back to the table, my husband said, "Where is your salad?" I said, "Go fix yours and you'll see; there's nothing there." So he came back with a small square plate with enough for a little kid, maybe. We called the manageer over and asked where the salads were,. She said that RT had changed the salad bar to be more healthy--corporate decision. Well, mistake--BIG mistake. We won't be eating at RT any more unless the salad bar is changed back to include more than lettuce and a few canned beans and peas. It's too bad because my husband and I usually ate there once a week. Now I geuss it's Applebees or O'Charley's. Too bad; we realy preferred RT. | |
| Patricia---from Festus,Mo | 9/22/10 |
| I am very disapointed in Ruby Tuesday Restaurant here in Festus. The prices have gone higher, and the food has gotten worse, you have done away with the potato salad, and the brocilli salad. the portions have gotten smaller and smaller. I was embaressed to take guest from out of town to eat at you restaurant and an hour later get our food. Please clean up your act or you will be out of business in no time. Sincerely Patricia | |
| MR . HALE | 4/12/10 |
| I had dinner at your restaurant in Harrisonburg ,va.... I was seated and wait on to get my drink and food order... The salad bar was good, but I was never apporched by the waitress if I need anything else with my meal or refeel on my drink .... She did come back and ask if I want deseret, but was done and ready to go.... I was there a good 40 - 45 mins. I use a gift card to pay for my meal... I noitice she was waiting on her other tables who had 4 to 8 people at a table and going back and asking them if they need anything else... plus she never noticed me at my table even tho she had to walk by me to get to her other tables...I am very unhappy with the service there.... My co worker told me she got bad serve and recieve food late and this is before I went to your restaurant today ( April, 12 ,2010 )in Harrisonburg,Va Thank you, Mr. R. Hale | |
| pk | 4/19/10 |
| Dined at one of your rest. in Bloomsburg, Pa. on Sunday. Love the look of the open kitchen. It gave a great view of all the kitchen staff not wearing hair nets or hats while prepping and cooking food. Mentioned it to the waiter, within in minutes everyone had their hair covered. The assistant manager was gracious enough to let us eat for free. very nice on her part,respectfully refused since that was not the motive for the comment. This was my first visit to this particular rest. and very apparent to me that the kitchen staff was not observing basic hygiene standards or observing state law, so if a customer notices what is with the staff. Maybe another class session is in order of the importance of being mindful of state standards. This note is only to make you aware, not for the intention of people being fired, discount meals, or free meals Respectfully, pk | |
| Bianca | 4/25/10 |
| I recently learned of what your employees are subjected to. First they are required to be at work at 8:45 on Sunday for brunch but they are not allowed to clock in until they get a customer. How can that be legal? The store I visited said no one comes in until 11:00 so they sit and wait for 3 hours with out pay. I noticed that the sign on the door said they opened Sunday at 11:00am. It doesn't take a genius to know why no one shows up until 11:00am. Out of the tips the waiters and waitress get they have to give a percentage to the hostess and the people who bring the food out. That is probably the same at all restaurant but if not why do the waiters and waitresses have to pay your employees. Then if people are not leaving good tips, their tip percentage goes down and they are punished by getting fewer tables. How can they be held accountable for what customers decide to tip them. That new show undercover boss would be a great idea for the CEO just go under cover without being on the show. | |
| Ruth Harris | 5/6/10 |
| Last night after we were seated in the Ruby Tuesday's in Maryville our waitress came with straws and water. But as she put one glass of water on the table she slightly turned her head to cough in her hand. With that same hand she placed the other glass of water and straws and said, "I'm sorry, I'm sick." We immediately got up to wash our hands. Soon she came back and said she was going home because she was sick (and she looked it!). NOT a good start for a meal. Before we were finished other waitresses were vigorously cleaning the floor around us with one of them on her knees picking up crumbs, etc. with her hands! Not very appetizing and a disgusting atmosphere! My husband ordered a "medium" bison burger that was not good - over cooked (just like it was the last time). We did not complain because it was late and we were tired but I'm not sure even your coupons will entice us back any time soon. With all the new restaurants in Maryville, I think it would be good for you to be on your toes! | |
| Samantha | 5/9/10 |
| My boyfriend and I have just returned from dinner at one of your resturants (Farmington Hills Michigan, on 12 mile and Orchard Lake Rd. We had a coupon for a free entre, although we were seated right away and our order was taken right away as well, we were told that we could make our trip to the salad bar, which we did (could have used a fill up on some of the items there, some items were a bit soggy as well), We again seated ourselves and ate our salads, then we ended up having to wait almost another half hour for our BURGERS and fries to arrive (a rather simple order I might say, and they were OVER done, though we both had ordered them MEDIUM WELL done. We ate, then had to ask for our bill, (took while for that as well, we previously asked for more ketchup and some more napkins, which took awhile to get as well), we were almost done with the meal by the time the ketchup arrived. We finially got the bill, we gave the waiter our coupon for the free second burger, but then about ANOTHER 10-15 minutes later the waiter arrives to tell us that this coupon isnt valad for our purchase!!! No where on the coupon does it state we can't purchase a burger with this coupon to get a free one (these burgers still were rather costly and we added a salad bar to the meal whereas IT WOULD HAVE BEEN A VALAD ORDER! My boyfriend had gone out for a smoke, then returned to see my and the manager "argueing", yes pretty much argueing over what was valad and what was not, the coupon does state ENTREE OF YOUR CHOICE, so what the hassle? After I told the manager I planned on contacting their Main office, he relented a bit and took off $10.00 off the bill, but I felt it a bit too late, there were other customers who were looking on, that's not good for business, and I seriously doubt I will be going to your estabalisment any time any in the near or far future. Terrible case of customer service I must say. The meal was average, we had burnt, dried out and WARM fries served with our burger, whish was just okay. Would like to seriously contact a supervisor or someone high in the ranks about this horrible experiance. Certainly ruined our evening. Won't be back, at least not to this location. | |
| ruth weiner | 5/12/10 |
| there is a good spot in Plymouth,Ma where Uno closed. It is at exit 5 where the shops of Plymouth are | |
| heartland area , fl, Anonymous like the person who complained. | 5/15/10 |
| Please watch what you say , RUBY TUESDAY will fire someone because of your complaints, a person called and said they seen my picture in the paper for a crime. In which I didnt even commit, and i was fired because of there complaint. 0 complaint tolerance from the guests or to Corporate Office. Now i dont have a job and rent is due at the end of the month. Further more I am a victim of the economy in every way , I have even been homeless while I was employed at Ruby Tuesday, the Oppurtunity that Ruby tuesday gave me, allowed me to aquire a Lovely 1 bedroom apartment. The same job that put me back on my feet , I pray wont put me back under. The Position at Ruby Tuesday was great. Im Hurt they dont stand behind thier employees more. If they care so much about criminal history. It should begin with the hiring process. They have so many felons working for them, who are great people and productive people just like anyone who run those establishments. I personally was charged with a misdemeanor. Ruby Tuesday never approached me to discuss the situation. They just presented me with the alternative of not being on the schedule any more. I am sad to say I not employed there. I never saw it coming. I still loved the position . I am a person of prestige, honor, integrity who can back ground check for any position. It is a shame to be treated so poorly because a stranger is able to call and say whatever they want whether some of or any of it be true or false.This has Truly changed my life with my new financial obligations still at hand, and no other source of income I fear the worst. The worst part of it is to be told how wonderful your job performance was before they let you go. I litterally begged for my job. I just couldnt believe it. Its sad at this particular resturant has several employees that do not have the work ethic I am accustom to. Overall they have an excellent team, whom i will miss. I wish them all the best of luck and prosperity. Sincerly former Devoted Ruby Tuesday Employee | |
| ashley | 5/20/10 |
| the Newport,TN Ruby Tuesday, is the absolute worst the staff are disrespectful and your order may not be what you think, I ordered a steak dinner and when i received it, the steak taste more like (deer meat) so i asked for the manager and the general manager came to my table i expressed my complaint to him and he said blame the cook. I asked to speak to the cook and a kid no older then 16 came out so i told him my problem he explained that the restaurant`s general manager buys deer meat from a local butcher because it`s cheaper. I am going to contacted my attorney and the general manager has some serious explaining to do. | |
| ranger | 5/20/10 |
| dear sir/ mam, I have eaten in many of your fine establishments across the u.s. I for the most part have been very satisfied with the food and service. All of this bragging of your Ruby Tuesdays came to a hault when i had dinner in your Newport,tn establishment. The amount of sexual harassment that the waitresses put up there was inexcusable.I asked to speak to the manager and to my surprise the man that stood up was the man harassing the waitresses. I told him that what he was doing to these women was wrong and he stated to me to sit down and eat or leave. I asked him for the corporate office number and was refused. the young adults that work the kitchen area were so busy playing and laughing that it took 30 minutes for my order to come out only to find that the food was served on a dirty plate and the chicken was under cooked severely. The stink from cigarette smoke coming from the kitchen was awful. I notified the health dept. and channel 10 news of this situation. sincerely mike | |
| Michele Lawrence (Mickey) | 5/21/10 |
| Wow, where do I start! "There is no place like home." Home being the Ruby's in the Marley Station Mall, in Glen Burnie, MD. My husband and I have been going there since the doors opened. We have tried others, but none quite measure up. Great service, smiles are abundant, accomodating servers, great food (always hot and on time), it was just simply home for us. We could go there to celebrate, and just even if I had to sit and think about things, there was always that welcoming attitude there. We recently moved to Herkimer,New York and the closest Rubys is 40 mile away in Amsterdam. Since we moved here, we made the trip to Amsterdam, and it was nice, but it wasn't home. There really does need to be a closer Rubys to Herkimer, say maybe Utica, New York. Oh how I miss my Ruby's. The service could not have been better, the food not fresher or hotter, the smiles brighter, and just the way that they accommodated their customers. The management there, well what can I say, it is quite apparent that the "trickle down" theory works, they are truly the best, most professional, and hands-on. I have over 40 years experience in the food/beverage field, I have been there when the kitchen has a melt down, or when the order is not in and certain items may not be available,when they are slammed, and never once has the management or staff shown it to the customers. All the while the back of the house managers were working hand in hand with the staff to produce the orders in a timely fashion, the front of the house managers were visiting with the tables to make sure that they were accommodated. What a great place you have in the Marley Station Mall location. I can't wait to have a reason to go back to Maryland, just to re-visit my "Ruby's". I know that alot of this sounds maybe to good to be true, but I pride myself in my knowledge of food and beverage, and from Chris Kratski, right on down to the hostess at the door, you all have corner the market on what a great Ruby's is and should be at the Marley Station Mall. My email address is:mummy431@yahoo.com if you wish to contact me. | |
| kim kelley | 5/20/10 |
| (store) springfield ,missouri 2725 n. glenstone. Took a friend there for her birthday,ended up being insulted by the waiter, he said something that was inexcusable. Called the manager the next morning he also said it was inexcusable and would take care of the problem..He asked if i would except a gift card and i said no but he insisted .I waited a week and nothing came so I called back and talked to a female manager.I told her the situation and she kinda laughed but gave an apology. She sent the card and it was a lousy 20.00 card.. I mean who do these people think they are?They apparently didn't reprimand the waiter the way the night manager laughed and when you spend a lot of money in a place you would think they would at least give you enough for a meal for 2!!!The disrespect,the food is not the problem it's the staff!!!! | |
| Elizabeth Amick | 5/24/10 |
| On Sat. May 22, 2010, four of us ate at Ruby Tuesday in Hickory, NC. Many resturants in our area, offer dining for two at a reduced price. We saw in your menu dinner for two for $19.99. Our eyes stopped there, and we did not read "a piece" after the dining for two. We were quite surprised when we received our rather large bills for dinner. I politely asked the waiter if I could see the menu again. He immediately said, "It says $19.99 a piece". He did bring the menu, and it did say "a piece". I said I guess we are not the first ones to make this mistake. He informed me that we were not. We decided to laugh instead of get angry. Of course, we are telling our friends of our experience in hopes that they will not make the same mistake. Ruby Tuesday has been marked off our list of places to eat for a time, until we recover from this misleading mistake. | |
| don | 5/24/10 |
| I WORKED AT RUBY TUESDAYS IN GULF BREEZE UNTILL TODAY i went in at 4 and their were termites flying all over the kitchen area by 4;30 they sent someone to the store for insecticide. their were poison covered insects flying into the food being prepared by 5 and when corporate was called to ask about shutting down they said it was not that big of a deal and to stay open. they were knowingly poisoning our guest. by 6 i clocked out and walked the 7 miles to my house and all night i have not been able to live with myself i am stressed out and need to tell someone incase our guest get sick i didnt know who else to tell so i looked up u on the web. please take this seriously it was not just a few bugs we are talking hundreds of poison covered termites landing two or three at a time on peoples food and on the cooks faces. | |
| eoo00 | 5/22/10 |
| worked there and they r soo dirty roaches n never wear gloves drops food on fllor n re uses it | |
| Brandy Jernigan | 5/30/10 |
| I do think that if you offer coupons that you should honor them to the suggested amounts. i went to the local ruby Tuesdays with a coupon and it said buy one specialty entree of steak or ribs and get one free of equal or lesser value up to $10. so i was with one other person and we both ordered rib plates. but we only received $5.85 off with the coupon. this is not even the full price of any appetizer or the coupon. i do not think that the local store should choose the amount taken off with the coupon. i also do not appreciate the fact that this coupon says not included on a dinner for two. I would not think that if i were dining by myself that i would order a full rib entree plate for myself and use a coupon to get a free entree plate of the same for myself also. this coupon is a rip off and i do think that your facilities have no right to rip people off with false advertising and ridiculous fine print rules. why would anyone in their right mind want two full entree plates for themselves? the whole idea of dining out is dinner for two or more. i will not dine in your facilities any more this coupon is an outrage. i am thoroughly angry and dissatisfied with you and your business. | |
| Julie jones | 6/3/10 |
| I just recently found out I have celiacs diease and the G M there went out of his way to print out your limited gluten free items but, it was just the idea that a G M would do that for me and take his personal time at Home to do this and the resturant on Cortez blvd in fl is awesome he makes sure that my salad bar experience is the best because of my diease again thanks for having an awesome manager and staff. Julie jones | |
| J. Tanner | 6/4/10 |
| My family and I had dinner at the Ruby Tuesday in Waycross, Georgia last weekend. We usually eat at this particular Ruby Tuesday at least twice a month. I do not know what has changed ( management maybe?)but the last two times we have been, our dining experience has been terrible. The restaurant was very chaotic. The food was not cooked how we wanted it. My son did not even get what he ordered, but we waited so long we didn't return it (We wanted him to eat with us, not 20 minutes after us). Although, Waycross has other "nice restaurant", we always liked to go to Ruby Tuesday. The quality of the restaurant has severly declined in the past month. As an owner of a business, I recommend something be done to "save" the Waycross Ruby Tuesday or you will lose a great deal of business. I really hope to continue dining at this restaurant, but if changes do not occur soon; myself, my family and my friends will spend our money elsewhere. Thank you for your prompt attention on this matter. | |
| The Stranger | 9/6/10 |
| I Visited Ruby Tuesday's today and was robbed by the waitress. The Food was not all that great. I had shrimp pasta. It was overcooked and had a piece of shell in it. Salad bar redeemed it a little. Then I was robbed by the waitress. The price of the food was $16.94. I told the waitress make that $17.94 and that is including your tip, which was a dollar. I gave her a $20 and she came back empty handed. I ask her where was the $2.06. She started looking confused and the manager was behind me and I got up and said "Are you the manager". Then he started giving a lecture on what the tips were based on. Basically, the tips were based on quality, which was not all that great(I think the cooks are not required to have a culinary degree). All i really wanted to know was what happen to my change and did the waitress get a tip. She eventually said she got (stole) 3 or 4 dollars, which was all I wanted to know, and I left. So long Ruby Tues won't be back for a while. From Fayetteville,Ga | |
| Lisa Pilacik | 9/14/10 |
| If I could give this rating a zero I would. That is what service we had (zero). There was 10 customers in the hole place, 2 hostess, 3 waiters and a bus boy, all of which walked by us and NOBODY even cared if we were there. My husband and I sat patiently and waited for 15 minutes before we got up and left. This location was in Fuquay Varina, NC. I am in retail and have been a waitress in the past. This should not be tolerated by any company. I do not know how a company can stay but I don't think I will ever visit another Ruby Tuesdays. | |
| T Barker | 9/17/10 |
| I have eaten at Ruby's in rockledge fl for years because its one of the few nice places to eat at before I have to drive across the bridge to merrit island. I am NEVER eating at this Ruby's ever again. Why would someone who spends money here allllll the time especially at the bar finally leave? New management makes this place unbearable. Apparently all he wants to do is yell at people in front of customers in the dining room, i could hear him in the kitchen, and in the bathroom. I dont want to eat somewhere where all i here is yelling, thats not good management and when i had a complaint about my coffee being stale he yelled at the person right in front of me. I liked the old manager he was nice and customer friendly and now im just embarrassed that i got someone fired for something so little and i know people who work there and they say hes firing people left and right for no reason at all and these are good people who have families and bills to pay and who were GREAT servers. They made me feel welcome because i was a regular, now i will never go back. | |
| ricky chatham( former worker) | 9/17/10 |
| I, having a backround in food and culinary, worked there recently in the chester village rubys of va. The cook staff was very disrespectful automatically showing me it was not a team playing environment. they had poor response to shortages, never prep enough items, and too many 86 items daily. the servers were great, but because of the kitchen staff, were getting hurt by the kitchens imcomplete inventory, wait times, not having the side they ordered etc. I have noticed few good comments and many bad times spent in many tuesdays. For you guys having the most diversified menu, the way it is cooked and the staff surrounding it is very poor. Corporate needs to step their foot in every door soon before the good name is further destroyed and families depart from returning. any questions call 804 868 9722 | |
| ernesto | 9/18/10 |
| my daughter is a employee at your orlando ruby tuesdays.while on the clock working as the hostess.her manager had an employee call off.the manager called another employee to fill the call off.the employee that was called in had no ride to work and no way of getting there. the crewleader asked if he could use my daughters auto to pick the employee up since his car was not working.my daughter let him use her car wich was involved in an accident while my daughter was still working with the crewleader who was still on the clock driving her car.my daughter needs a police report so her car can be repaired the police wont give her the report because she wasnt in her car at the time of accident.the crew leader is the only person who can get police report which he refuses to do.is that the way ruby tuesdays hires their crewleaders my daughter is only 18 years old is it ruby tuesdays policy to use employees autos to pick up other employees then neglect them at a time of need is there any way you can help us out all we want is a police report and your crewleader wont get us one!!! | |
| annonymous | 9/21/10 |
| I worked at a Ruby Tuesday in Worcester, MA and what I saw was deplorable. Although their were some efforts to keep the back of the house clean, it was the laziness of what I saw that has prompted me to write. The ice machine, where all of your ice comes from for all of your drinks, had mold lining the interior. I was asked to wash it one day with the ice still in the machine. I put plastic bags over the ice, hoping not to get any mold in the ice. Next the knives. Sometimes they are cleaned, but some have tips broken off or are caked on with residue from not being cleaned over time. And like some of the other complaints from workers and customers, the employees came in, mainly and talked about their clubbing adventures and how drunk they got. Also getting employees to use gloves to touch the food was like a crap shot. Not healthy. A call to the health inspector and to the corporate office may help that. I also heard that the General manager was previously demoted from another Ruby Tuesdays and is trying to salvage his reputation. Not looking good.... | |
| Howard Lee | 9/16/10 |
| Ruby Tuesday will almost certainly blow a gasket when it reads this letter but I unequivocally must make the case that Ruby Tuesday's expedients are a mockery of all that is fair and equitable. The key point of the following exposition is that we must remove our chains and move towards the light. (In case you didn't understand that analogy, the chains symbolize Ruby Tuesday's petulant canards, and the light represents the goal of getting all of us to hold it responsible for the hatred it so furtively expresses.) I thought it couldn't be done, but, once again, Ruby Tuesday's exegeses have sunk to a new low. Ruby Tuesday snorts around like a truffle pig in search of proof that it is a perpetual victim of injustice. I suspect that the only thing that Ruby Tuesday will find from such a search is that a great many of us don't want it to interfere with a person's work performance, bodily security, physical movement, and privacy rights. Still, we feel a prodigious societal pressure to smile, to be nice, and not to object to its indelicate animadversions. In keeping with all of their inner revolting brutality, Ruby Tuesday's cronies shock and stampede the public into accepting total fascist tyranny. If Ruby Tuesday is going to talk about higher standards then it needs to live by those higher standards. Ruby Tuesday's blind faith in Chekism leads it only to corruption. Its surrogates probably don't realize that because it's not mentioned in the funny papers or in the movies. Nevertheless, as Ruby Tuesday matures morally it'll eventually grow out of its present way of thinking and come to realize that an injustice anywhere is an injustice everywhere. Keep that in mind the next time you catch Ruby Tuesday dragging everything that is truly great into the gutter. What Ruby Tuesday does in private is none of my business. But when it tries to flush all my hopes and dreams down the toilet, I object. To borrow the immortal words of a certain, well-known authority figure, "Otiose nose-in-the-air snobs thrive when the rest of us underestimate the threat they pose or are too weak or unorganized to hold the line." We must all face the storm and stress of lifting the fog from Ruby Tuesday's thinking. This exercise will, at the very least, demonstrate to the world that on several occasions I have heard Ruby Tuesday state that all it takes to solve our social woes are shotgun marriages, heavy-handed divorce laws, and a return to some mythical 1950s Shangri-la. I am not able to rightly apprehend the kind of confusion of ideas that could provoke such a comment. What I consider far more important though is that many people are worried that Ruby Tuesday will reward mediocrity by next weekend. I don't like to speculate on uncertain things, but I will say that if you're interested in the finagling, double-dealing, chicanery, cheating, cajolery, cunning, rascality, and abject villainy by which Ruby Tuesday may redefine unbridled self-indulgence as a virtue, as the ultimate test of personal freedom, as soon as our backs are turned, then you'll want to consider the following very carefully. You'll especially want to consider that I cannot compromise with Ruby Tuesday; it is without principles. I cannot reason with it; it is without reason. But I can warn it and with a warning it must obviously take to heart: Ruby Tuesday believes that its undertakings provide a liberating insight into life, the universe, and everything. The real damage that this belief causes actually has nothing to do with the belief itself but with psychology, human nature, and the skillful psychological manipulation of that nature by Ruby Tuesday and its self-righteous comrades. Many the things I've talked about in this letter are obvious. We all know they're true. But still it's necessary for us to say them because some time ago I conducted a series of in-depth interviews in which I discovered that most respondents truly don't want Ruby Tuesday to boss others around. | |
| EX-CUSTOMER OF RUBY- IN NORTH DARTMOUTH | 9/13/10 |
| MY friends and i went to ruby tuesday in north dartmouth for some sunday night football action but we wont make that mistake again. i ve been going to rubys for quite some time but not anymore.as i said im not new to ruby and got to know the bartender (chris)by first name at fist ithought he was kinda nice so id give em a good tip right not anymore it is because of him myself and anyone i talk to will not go back there again.i went tnere on 9/12/2010 for the new england game and that was enough for us this guy was dropping f -bombs like we were eating in a truck stop an he was talking like that to management about fellow co-workers .i dont know what happened here but your servers are the grossest servers ever i see them walk over to your salad bar put there nasty hands in a dish (meant fo customers) and eat stuff right outta your salad bar how gross is that???????? and yourbartender is telling your customers that your managers are loosers and have no idea whats going on in this restaraunt im starting to believe it due to such fowl language ofyour bartender and the gross and bad service practice of your waitressess who always get me meal wrong and they keep my change (without permission)or if i give them a small tip they go over near the bar telling the bartender with the truckers vocabulary ho we(the customers -your customers )are cheap how rude is that? i DONT HAVE TO GIVE A TIP ITS BY CHOICE THEY SHOULD LEARN THAT AND THEY CRY TO EACH OTHER HOW LITTLE PER/HR THEY MAKE that is stuff we the paying public dont want to hear and this isnt the first time this bad behavior has gone on there .There are too many restraunts out there in norht dartmouth to DEAL WITH BELOW STANDARD SERVICE i work hard for my money and i dont have to deal all the whining and cursing and crying i dont know what happened but it used to be a good place to chill out now its not worth it i paid such good money for such bad memories of your place and your managementteam she be ashamed of this for letting it go on .SHAME ON ALL OF THE -MANAGEMENT -TH BARTENDER WITH THE TRUCKSERS VOCABULARY AND THINKS HES BETTER AND SMARTER THAN EVERYONE ELSE AND YOUR NASTY -ASS SERVERS PUTTING THERE HANDS IN CUSTOMER PLATES AND EATING OFF IT SHAME ON YOU ALL!!!!!!!!!!!!!!!! SIGNED; YOULL MISS MY MONEY AND YOUR GOOD NAME CUZ THE WORD IS OUT | |
| Lorye Harness | 9/13/10 |
| This is one of the worse restaurants I have ever ate at ,rude behavior to your customers .When my daughter gets her stake and it has paper cooked and stuck to it you tell the manger about it they tell you not to worry about it and your waitress dose not fill your glass up till your leaving or your lobster tail is over cooked they follow you to the parking lot running there mouth to you . That is why I will tell everybody I know NOT TO EAT AT RUBY TUESDAY IN COLUMBIA TENNESSEE. | |
| KLisa | 9/13/10 |
| My fiancee and I regualely visited the Ruby Tuesday's in Murfreesboro, Tn. We had always had a good experience, except last Sunday. We entered the resturant and the General Manager was there hostessing and seated us. Next the waiter came over somewhat friendly brought us our drinks and took our order. Ok, 45 minutes later still no food and the waiter has been out of sight never once coming over to the table to explain why the order was taking so long or even offering drink refills. I saw the manager, called him to the table and sure enough in about 2 minutes here he comes with our food and he did apologize. Ok now our so called waiter shows up and says sorry bout the food taking so long, I said its ok he asked how the food was and then said "yea just gotta do some yelling back there in that kitchen to get them to do anything".We thought this kinda a bad statement. Then the manager came over said he was going to take care of the check, we thanked him but it really was'nt nessesary, but he was kind and took care of the bill. Now its been about 20 minutes after we got our meal and our waiter shows up asked if the meal was ok and if he could get us anything,we said no. Finished our meal and as we were going out the door the hotess was leaned against the wall by the door never looked up at us, was yawning and looked as thought she had been up all night, however during her yewn she did manage to get the words out "have a nice evening" at least I think thats what she said? Now for the real kicker to this, we where getting in our truck and backing out of the parking lot and the so called waiter that waited on us came out the door and made a very obviois hand gester with one finger and went back inside. We where appauled by his behavior, he was a terrible waiter we recieved horrible service and no we did not leave a tip!!!! We will never visit another Ruby Tuesday's especially this one and i am telling everyone I can about how awful this experince was!!!!!! | |
| A. C. Macey | 6/9/10 |
| Dear Ruby Tuesday Management: My husband and I are fans of your restaurant and eat there often. Yesterday was one of those occasions. Regretably, I have to say that it was the worst meal we have ever experienced at your restaurant located at: 13095 Cortez Boulevard, Brooksville, FL. Our waitress was very nice/capable so our complaint is not with her. Our complaint is with your kitchen staff. We both ordered an appetizer which was good and in addition, we each ordered steak with lobster tails; creamed cauliflower; broccoli and a side order of mushrooms for the steak. It was terrible! The steak was tasteless and we both had to ask for steak sauce to give it some flavor, the mushrooms were so overdone they looked like shoe leather, the lobster tails were stil raw/cold in the center. We called our waitress to the table and spoke to her about the food quality and the fact that the lobsters were still raw/cold. She was very appologetic and called someone over who we assume is a store manager. We decided not to "complain in depth" (but really should have). We asked for our bill, paid it and left. These were NOT inexpensive meals by any means. We both feel that the cooking staff is inexperienced and inept. Perhaps the cooks that your company hires should have better skills. Our dinners did not reflect their abilities. Sincerely, A. C. Macey | |
| TM | 6/10/10 |
| I worked at a Ruby Tuesday in Tennessee. I know how poor the quality is at this particular restaurant. There is poor communication between the servers, cooks, and management. Not once was any of the cooks required to wear a hairnet or to have their beards/mustaches trimmed. I've worked at other restaurants and it was ALWAYS a requirement. Also, it was a requirement to split a percentage of my tips with the bartender, the hostess, and the expo. If my tip percentage went down, I got a smaller section and eventually was written up because my tip percentage was 16.1%. We were told by one manager to give the salad bar away for free, but if the other manager saw/heard you doing this, she would take it out of your tips by charging you for it. Two managers held inappropriate conversations in the dining room within earshot of guests. I worked there for five months before I found another job and during that time I noticed a lot of favoritism, mismanagement, and poor communication. It wasn't unheard of to ring in an order for a guest and then be yelled at by management and the cooks because the restaurant was out of the items in the order (this happened at least once or twice a week). | |
| Dr.M | 6/10/10 |
| You need to have your phone lines open from 8 am to 5 pm like you advertise on you computer operatoring system. That would be greatly appreciated. Sincerly, Dr.M | |
| Patty | 9/3/10 |
| We visited your North Dartmouth, Ma location last night and were very unhappy with the qyuality of the food. My husband ordered the new steak and lobster mac n cheese. When his food came, his steak was very undercooked. He ordered it med/well, closer to the well side. He had to wait about 5-8 mins for the waitress to come back to tell her and she took it back. Then waited anoterh 10 mins for it to be brought back. she left without checking to see if it was ok. He cut it and still very undercooked, blood draining out. Sent it back a second time. By the time it came back out, all his other food gone and everyone else done eating. The third time, overcooked and tough! We finally had a manager come over at the end and nothing was done. Asked if he could do anything but at that pont too late. He didn't offer to compensate us in any way. Took 15 mins to get the check and 10 mins for card to be brought back to us. Over all, very disappointing experience. We have eaten at Ruby Tuesday restaraunts all over the country (as my husband is a traveling preacher) and never have we had a bad experience such as this one. | |
| Concerned parent | 9/4/10 |
| Dear sirs I have a son that works for Ruby Tuesday in Oklahoma. He is about to quit his job even though he enjoys it. He is never given a break to sit down and eat. He has worked many shifts for 10 or more hours. What is your company policy on this? He is very frustrated with this. He comes home very hungry and exhausted from these long shifts without food or a break.I think something needs to change here or the employee turnover is going to increase. Thank You, Owasso Resident | |
| Loren Collette Rosamond | 6/12/10 |
| I recently quit my job about 2 weeks ago without an explanation. I wanted to write to explain myself for quiting. I didn't put in a two weeks notice because of the fact that I was being treated very unfairly. I was always at the top of the tip % for night time, and they tell all of their employees that tip % is the main concern for serving, the higher your tip % the more money you make cause you get to stay on longer. Well, I had to let you guys know that is not the case at Ruby Tuesday in Moss Point. They go by whom ever they think can handle it whether that person be at the top or the bottem. It started off on a friday, I was a double. For the morning shift I usually QSS for night shift I was to serve, like I said I had the highest tip% and I asked to close smoking. I know I was a double but they had another double closing that had a tip% right under mine. The girl that they let close smoking was 40 minutes late for her shift then she decided she didn't want to close, so they took me from non-smoking into closing smoking. In non smoking I had a three table zone while they gave newer people than me a 4 table zone and they couldn't handle. When they moved me over to smoking it was 10 o'clock, I didn't have one table over there and I had to clean 7 tables and 3 booths. It was all Damian who made the board. In my eyes he didn't like me too much. My nickname to him was CLIT! That was very inappropriate. The next day, Saturday, my brother was team leader for the morning and he made the night board out, once again I had the second to the highest tip % that night. He put me as closing smoking and the board was changed, I wasn't even a closer. Once again it was Damian that changed the board. I had to write to explain myself. I approached Brandi the day I quit and told her, "You know how you tell us to leave our home problems at the door, Well I bring mine home with me." It's pitiful that you become a 5 star and have the highest tip % just about at all times and they still won't let you make your money. I also quit cause I had seen the next weeks schedule and they had me 2 extra QSS shifts and a Curb Side shift. I wasn't to serve on Friday night. I was working there to make MONEY, and it's impossible to make as much as you want to make with Damian working their. Also the morning I had quit I recommended to Brandi that the servers with low tip%'s or the people that don't help out with side work, they should be the QSS'S not the ones with the highest tip %. They told me the reason the schedule was made out like that was because I had already been trained to do most all of it. Your managers, if they would like to be professional about their job, they need to come up with better nick names. Being called CLIT embarrased me. I did stop and correct him but he kept on. I didn't want to quit like that but it is pitiful that on your day off you're so stressed about work and money cause they are not being fair. I couldn't do too much with my son on my day off. If he could have been more fair to me, I would still be there. If Rob would have been the instead of D'Ville I still would have been there. I am not a bad worker but I couldn't work with Damian no longer. Thank you for your time in reading this. Collette Rosamond. Ruby Tuesday, Moss Point, MS 39562 | |
| Upset in PA | 6/15/10 |
| At my store in State College PA things run relatively smoothly in the front of house. However when it comes to handling employees, matters are not going so well. First off, we recently hired new cooks with a starting salary of $9.00 and $9.75, but told a cook who has been with the company for over 6 years, that he will now be making $8.00 an hour,and not his usual $10.00. Another cook, who was making $9.00 will also now be making $8. But this certain fellow is mentally impaired, and does not know any better. I feel he is being taken advantage because of his condition, and in a sense, discriminated against. Both of these workers are rare gems and they are some of the finest workers in the region. Our GM complains often to the other staff that the one cook is too slow in closing, and as a result, has cut his hours drastically. The reason this cook takes so long is that he does things right and often gets stuck with the work others fail to do. They take advantage of his disability knowing he will always do the right thing, and then they can leave early. Our GM does not like waiting around for things to get done, nor will he ever think of helping out himself. This cook now holds a second job to make ends meet because of his lack of hours. The other cook drives 45 minutes one way to his job and never complains. He is a single parent of 3 with sole custody of his children since the mother walked out. He has done whatever the GM or other managers have asked without questions. Our regional manager has stated that we have high labor costs and she wanted pay cuts done by this Tuesday. I feel our GM has haphazardly made the wrong decision in cutting these two employees wages to comply with the regional manager's wishes. What should have been done was to analyze where costs are and maybe start new hires at $9.00 or more, then retract wages at a later date. Might I add the PA state minimum wage is $7.50? Why on earth would you cut an employee of 6 years paycheck? | |
| Tiffany | 6/15/10 |
| Me and my husband were having a great dining experience and your Clinton, NC store. Our waitress/bartender was very personable and did a great job. However, our experience ended when we heard two people argueing in the back. This continued for about 10 minutes and then saw two managers go outside only to argue some more. Are managers allowed to talk to their employees this way? We were outraged and demanded for togo boxes and our waitress seemed to be really embarassed as it was her fault and it was NOT!! We noticed that the table next to us did not even tip her because of this outrage. I understand them not being happy but how do you repay your staff for loss of pay do to management?? Our food tasted great concidering it was cold when we got home but if i wanted to hear such negativity i would have just went to a rude bar!!! I WILL NOT RETURN TO YOUR CLINTON STORE!!!!!!!!!!!!!! | |
| Mrs. Krystal Johnson | 6/21/10 |
| Visiting your Chesapeake, Virginia location on Cedar Road my husband who is a Disabled Veteran was invited to a fight by one of your bartenders. This happen on fathers day I am truly disappointed and I will think twice about eating there again, we had poor service because our silver ware was dirty. What a Shame | |
| Tiffany | 6/21/10 |
| The worst mistake you have made is getting rid of the GM at your Clayton store. He was always polite, treated his guest fairly and made it a pleasure dining experience. Your motto is Pride makes us a family. This is our home. You are our guest. And we will attend to your dining experience with a degree of care and attention to detail unrivaled anywhere. A deep desire to serve others is the secret weapon of a gracious host. And it's why, at Ruby Tuesday, we want you to always leave with a smile. You treated this manager unfairly and you say you like Family...you did a disserve to his. What a way to treat a father with 3 children who put in tons of hours for your company!!!!! I hope he seeks wise counsel. You got rid of the wrong person....he treated your company like family, often at the expense of his own. We will never dine again at a Ruby Tuesday if this is how you treat your employees and will pass on to everyone we know that you did injustice to your GM and treated his poorly without giving him an pportunity to give his side. You would have found the employee you listend to was wrong!! | |
| Disgusted in NC | 6/21/10 |
| It says alot about a perons character when they are the manager and the employees are even saddened about the way their boss was treated. We're referring to the 40/42 Ruby Tuesdays in Clayton We know the manager is no longer working for Ruby Tuesday and understand the company caved in to the race card. Its a shame how they didn't bother to listen or investigate into the accusations against the manager by another employee but out of fear, they fired the wrong person. If they had bothered to talk to their employees that would have found the one they listened to was dishonest and had a vengance because he had been reprimanded by his boss. It appears those who are in the corporate office don't really care about their employees but are pompous individuals who are only concerned about covering their butts. You should have listened to the other employees who respected their manager and are saddened by his leaving and are encouraging others to let corporate know of their mistake. I'm glad I listened to their recommendation to tell you how foolish you are. Applebees, here we come!! | |
| Abby | 6/22/10 |
| i was dining at the Rudy Tuesdays at the Clayton location one evening this past week. My family and I are there often. We over heard 2 of the staff members there talking about the GM getting fired from the restaurant. We are there so often that we know many of the staff there at Ruby Tuesday,s they said he had been fired over a ""text message joke" that he had received and shared with another staff member. Are you kidding me? You all would fire someone over something like that? If it's the joke about the oil spill and Obama, like I understood it to be....I am African American myself and thought the joke to be funny as well. If this staff member who apparently was African American asked for the GM to send it to him, then there should be NO reason to even call out the race card!!!!! The joke wasn't about HIM. My husband is white and we share jokes like that with each other all of the time, even have friends that do it of all races. I don't think the text joke was intended to be about this staff member who was obviously trying to get the GM at this location fired??????? Would it had been different if the African American man shared a ""honkey white joke with the Caucasian GM? Probably not! This location will definitely be affected from this as well as your restaurant....it's a shame b/c he had really turned things around here, we use to not even eat here before it was so nasty. I hope that he gets a good lawyer, you all better hope it doesn't hit the news!! You may have quite the embarrassment on your hands!!!!! | |
| Ron Evangelista | 8/23/10 |
| It appears that this site simply collects complaints but there is no indication of they are being addressed or not. It gives this feeling that this is just repository for complaints that'll never be seen or addressed by the corporate office. I, too, have a complaint about TWO top managers and I'm not sure if I should even type it up here. I will look elsewhere to complain first before even typing it here. I'm not sure if this is a good place to share our negative experiences at the Ruby Tuesdays in Clarksville, MD and in Columbia, MD regarding these top managers---very happy with the rest of the staff in these restaurants however and the mid-managers and supervisors... I'm still very upset about these top managers who manage these restaurants. my email is: ron_evangelista@yahoo.com | |
| RT in gloucester va | 8/25/10 |
| gloucester ruby tuesdays is a disgusting place, roaches everywhere, take it from staff, you dont want to eat here | |
| Jean Cockerham | 8/26/10 |
| On August 24,2010, my husband and I were in Columbia, South Carolina for our grandson's graduation from Ft Jackson and we went to the restaurant there.There was 6 of us and the service was very poor. We waited for over and hour for our food to arrive. When we got the food, most of it was cold and I had a steak and it was like leather trying to cut it and it was full of gristle. The hostess acted like I didn't know what I was talking about when I told her about the steak. She kept telling me it was the way that I wanted it cooked, which was med. She said I needed to get it med. rare. I finally recieve one that was cooked right and it was tender. Also ther were several people that came in after we did and they were waited on and served way before we were. Why such bad service? | |
| T. Romeo | 8/28/10 |
| I ordered take out from the Linthicum Heights (BWI) location and was horribly dissatisfied. I ordered the portobello chicken dinner; the asparagus was over cooked and had burned tips, the brown rice pilaf came with melted cheddar (which I ordered as a healthier option to the cheddar mash) and the chicken breast was dry. The only acceptable item was the mushrooms. I can not believe I spent $15 on mushrooms! | |
| Marlene Violette | 8/29/10 |
| HI, I can't believe all the bad reviews. Well mine is a good review. A friend and I ate at the Auburn, Maine Ruby Tuesday on August 21st. Our server was #708 Katie. What a wonderful girl, she is one of the best servers I have ever had. She made sure everything we ordered was perfect, which it was. The manager Holly was happy to hear we were so pleased with our server Katie and the food. My husband and I have eaten there quite a few times and have had the specials and used our coupons and never had a problem. Our servers have always been very polite and helpful. Maybe you need to promote an Auburn Maine manager and send (he or she) out to train the people with such bad reviews. Marlene | |
| Nancy George | 8/4/10 |
| We ate at Ruby Tuesdays Sun Aug. 29,10. You no longer have the Broccoli Salad or the Potato Salad on your salad bar. They were the two best things it had going for it. I ordered Broccoli & Cheese soup. The broccoli in the soup was raw. I ask the waiter to microwave it which they did. The broccoli was still raw. He did what I ask but it didn't solve the problem. He didn't ask if it was okay. We will check the salad bar before sitting down again. If those two salads are still missing we probably won't stay. Nancy George Zanesville, Ohio | |
| rt Colorado | 8/30/10 |
| I love the Ruby Tuesday location in the Citadel mall! The food is usually great and the service is always amazing. We always come into the bar area for dinner on the weekends. Faithfull regulars I guess you could call us. Christina and Jenn are the best bartenders and always go above and beyond to make us feel like a guest and not just another customer. We thank you so much for a wonderful dining experience! Not just this time but every time. KUDOS to my colorado springs Ruby Tuesday! | |
| Stephanie | 9/1/10 |
| I visited your Rockville Location today on my lunch hour with a friend to celebrate her birthday. Upon entering at 12:43 we were seated and the waiter comes shortly after to take our drink order. We order our food (New Orleans Seafood)around 12:50, we sat and waited for approximatley 35 minutes for our food. When the waiter brought our food it was not appealing the broccoil was brown and the the shrimps were luke warm. We requested to talk to the manager, he comes out and walks pass our table to talk to the other guests before he come back to our table. I explained to him that it took 35 minutes before we received our food and the vegetable did not meet my satisfaction. He uncaring express was I am sorry we are having problems with the new menu. This is not my problem and the guest should be infomred of any abnormal suituations prior to ordering. On top of that the broccoil was sent back for some that did not look like it had been taken from the trash, when the second order of broccoil was sent to my table it was under cooked, raw!!!! The manager did not come back to see if we were satisfied, becasue he did not seem to care from the beginning. I had to request the check twice, and the food was not like it was advertised. We will not visit Ruby Tuesay again, the service is poor and the manager only seem to care about one thing and it was not the customers or their complaints. This suituation was not handled professionally at all. I am not happy and nor was my fried that was celebrating her birthday. | |
| allen | 6/23/10 |
| i am very unhappy with the management in the store in anderson, south carolina. My favorite waitress was told she had to be let go due to another customer a black lady who was eating there making a bad report on her because her husband ( the employees of yours had who is in law enforcement had to correct this black lady and so her revenge was to get this young lady fired I disagree with the way this was handled and would for sure not let one of my best employees go without knowing the whole situation. first off the waitress was outstanding at her job and very energetic so it's your loss both ways. very unhappy in anderson, s.c. | |
| concerned mother | 8/19/10 |
| My daughter has been a loyal employee of Ruby Tuesday's for several years now. She even transferred from other store to a store further away to be with her manager. Now that she has gotten married and is expecting he has been giving her a hard way to go making up lies and slandering her to other managers at other stores so she can't even transfer back closer to her home. I will not mention names or locations yet because unlike him I do not believe in damaging a persons whole life just to make myself LOOK GOOD!I have made a phone call to the corporate office to see if they will take care of this problem employee and stand up for my daughter who deserves it. Also to let you know my daughter maybe losing her baby we will find out in a week if she has indeed lost it. Thanks ***** for all this added stress for my daughter and grandchild!! If corporate doesn't handle you I will make sure that I handle you in court!!! That is all I will say for now but will keep you up to date!!! | |
| Tammy Drury | 8/2/10 |
| My husband and I and our two friends went to the Ruby Tuesday in McDonough, GA last night for dinner. We have always enjoyed your salad bar, but not last night. We noticed when we sat down and were looking over the menu that it had changed. No big deal. That's a good thing. When we went up to the salad bar, we noticed that everything we like was not there. The potato salad, the broccoli salad, the apple salad and ice berg lettuce and romaine lettuce were not there anymore. Also, there were no sunflower seeds, etc. Needless to say, we were very disappointed. Our friend, John, sent his salad back. We loved your salad bar, but we don't now. My husband order a burger and he likes tomato on his. When the food arrived, he did not have a sliced tomato. We were told it doesn't come with tomato anymore. My friend John ordered lettuce on his, which was a disgusting little piece of dried up lettuce on his burger. Susan and I ordered entrees that come with biscuits now. We had to ask where our biscuits were. There were not many fries on the plates with burgers. My ribs were dry and not that tasty. Needless to say, we complained and the manager and waitress were very nice. They gave all of us a free meal and come coupons to come back. It is with great sadness to say it will be awhile before we go back to another Ruby Tuesday because your salad bar has been cut back. We loved the salad bar with our meal. You are going to lose alot of business because of these changes in your menu. We will not be back until you change the salad bar back the way it was. I understand you are trying to cut back to save money, but if you lose business because of the cut-backs what good will it be. These have been very poor corporate decisions. I can stay home and eat or go to another establishment. There is a lot of competition in the restaurant business. Your restaurants are not full like they used to be. It used to be people waiting outside to get a table. Not anymore. Please change your menu before it's too late. | |
| Pamela Kay | 8/8/10 |
| Yesterday evening (08/08/10),my husband and I were being seated at the restaurant n Calhoun GA, when a man (we were later told was the manager) was speaking to the waitstaff in a very hateful tone, and turned to one young lady and told her to "get that ugly thing out of my door", speaking about the lovely young lady who was our hostess. Now we eat at this particular Ruby Tuesday's quite often, and knew this one young lady to whom he had been speaking about, who on several occasions was our waitress, and a VERY GOOd one at that. To have witnessed her being spoke to/about in such a hateful manner when obviously HE was the one having a "meltdown" to put it politely was VERY upseting to me. Her response was one of grace and wonderful dignity for having to have been humilated in such a manner.( I know several others heard, I see them watching) Then after we were seated, it wasn't long before we heard the same man berating other wait staff but those in the kitchen also AND throwing & breaking dishes!! I myself was horrified! I don't know what kind of checking you have to do on your employess, but this man seriosly needs help. I told my husband that I would NOT be back until that man was no longer there. I couldn't even tell you how my meal was, I was so upset( though usually the food has been fine). I will be calling your corporate office on Monday to also report this. An atmosphere is as important as anything as far as I'm concerned in choosing a place to eat, or shop. I suppose I will begin frequenting the only other restaurant in our town that is a "steak" house. I WILL NOT return to this particular Ruby Tuesday! | |
| Patricia Marr and Family | 7/3/10 |
| I know that most of people that write are often complaining but I wanted to write to let you know what and outstanding and enjoyable experience we had at a Ruby Tuesday Restaurant. We went to the Ruby Tuesday in St. Robert, Missouri right outside of Fort Leonard Wood. We were visiting from Rhode Island and traveled to Missouri for our son's military graduation at Ft. Leonard Wood. We had a party of 4 adults and 2 children and we arrived at the restaurant on June 30, 2010 around 5:30 pm. Our waitress was Angelica. From the moment we walked in the door we were greeted and seated with courteous and pleasant hostess. The waitress was unbelievable pleasant and patient with us. She was extremely friendly and profession that we felt like we were home. It was truely a pleasure to be a patron of hers. My husband and I were truely impressed by the professionalism and friendly atmosphere in this restaurant. We have told many about our pleasant experience there. The food was great. I hope that you can pass this letter along to Angelica and her manager to let her know that her customers truely appreciated her amazing job. Thank you so much Angelica from St. Robert, MO Ruby Tuesday! Sincerely, Patricia, Ed Marr, and family Rhode Island | |
| clark | 7/3/10 |
| WE ATE AT RUBY TUESDAY'S TONITE, JULY 2,2010. WE SPENT $35.32, IT WAS TERRIBLE, FIRST OF ALL THE SILVERWARE WAS VERY VERY DIRTY, WE TOLD THE WAITRESS, SHE HAD TO GO POLISH SOME, THE EXRA'S ON THE TABLE WAS ALSO DIRTY. THE FOOD WAS COLD, I SENT MY POTATO BACK,THE CHICKEN FINGERS WERE HARD, OLD, SO WERE THE SHRIMP. THE REST OF THE FOOD WAS COLD AS WELL. MY FAMILY WANT BE EATING THERE ANYMORE, NEITHE WILL MY FRIENDS. SO IF ANYONE EATS THERE, YOU BETTER CHECK YOUR SILVERWARE, AND MAKE SURE YOUR FOOD IS WARM. | |
| wanda - ala moana center, honolulu | 7/8/10 |
| My husband and I observed a busperson clear a table after a group of about 10 people, including young children finished eating. After he cleared the dirty dishes, he went back to the table with clean silverware which he placed on the seat of a chair. He then proceeded to "sweep" the table cloth instead of changing it (dirty table cloth, especially with the children). then he placed the silverware on the table. My husband and I dine at the Ala Moana restaurant in Honolulu at least once a month. We were very disgusted with what the busperson did. What he did by not changing the tablecloth and placing the silverware on the seat of the chair is not sanitary. This is the first time we observed anything like this at the restaurant and hope we don't witness it again. Please let the restaurant manager know of our concerns Thank you. | |
| Wilma Harper | 7/11/10 |
| Tonght we ate at the Ruby Tuesdays in Fuquay Varina NC. We were a party of 6 adults and 2 children under the age of 3. We ordered for the children from the childrens menu, and one of them wanted mac and cheese instead of fries. We were told no by the server, that subsitutions were not allowed and if he wanted mac and cheese, we would have to order it off of the childrens menu. When asked I could share some of husbands salad, I was told no, no sharing allowed. So I paid the 2.99 for a salad with my meal. I recently had surgery and can't eat that much, so my salad may have been 3 forks full. Our server never smiled, never tried to help us to see if she could accomodate us, or even asked if we wanted to talk to a manager. I would have asked to speak to the manager,but she was so good at saying no, I decided not to. I WILL NOT BE EATING AT RUBY TUESDAYS AGAIN. Very disappointed in your quality of wait staff, and your strigent rules. This customer did not feel welcome at your establishment. | |
| kenny | 7/15/10 |
| wilma thats because they dont treat or pay their employees well at all. And they make them work long hours with no breaks or food. | |
| Joe Abruzzo Libertyville Il. | 7/17/10 |
Dear Corporate, I am not writing you conerning my service at anyone Ruby Tuesday but to tell you a story about my sister. Every Friday we would go out for dinner sometimes to one of your locations. My sister had been fighting breast cancer for six years and last March 21 she died. One of my sisters last requests was for us to go to Ruby Tuesdays for dinner. Three days before her passing we took her to your Gurnee store where she had dinner and was just having a good time. Thank you for all the memories. Joe Abruzzo | |
| Mark | 7/22/10 |
| I will no longer be eating at a Ruby Tuesday. About a month ago, I contacted you though your website to present what I take exception to during both my parents previous dining experiences and ours together for Father's Day. I mentioned to you that generally I get good service from your wait staff during visits. And, that at a minimum I give the waitress/waiter at least fifteen percent for service. That takes into consideration any discount I may have received during a visit. The servers always got the full tip before discounts. Your coupons are misleading and are not what once they had been. Call it what it is. A discount coupon. It is not "free" as you state. The square plates and in particular, the tall drinking goblets some of your specialty drinks are served in no way complimented my dining experiences. I did not come to pay for and drink ice from an ice laden glass nor is it practical. Also, I stated in my contact to you in your form specifically to NOT contact me whatsoever. INSTEAD, you did anyway leaving me this paltry, garbled ninety second message on my answering machine. Don't do that. The purple olives are gone too so am I! Every since your restaurant arrived here there has been inconsistencies and a steady decline in my dining experiences. I think that your motivation statements directed at your employees are rather silly also. Treat them well and they'll probably more likely be motivated as customers would be inclined to dine at your restaurants. Today I am also discontinuing receiving any correspondences from you via "So Connected". | |
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