221 Reviews For Ross Stores Headquarters & Corporate Office

Alarm- Manager didn't turn it off!

I was waiting in line and someone accidentally tried to get out of the emergency door. The high pitched extremely loud alarm went off. I had to put my fingers in my ears. When I was called to the register I asked if they would please turn off the alarm. The employee said the manager is on the phone. I asked her to please get the manager and turn this off. It is an awful sound your customers shouldn't be subject to. The employee smirked and said " What Sound". Well that really upset me and I said still with my fingers in my ears that this could damage peoples hearing, could have loss of hearing or perhaps get Tinnitus. The manager still didn't come up and another person ran back to get the key. I want someone to look at the video tape on 8/.22/14 and see how long it took for the store manager to turn this off. Someone needs to talk with this person and to the staff. Hearing problems are real, do not take this lightly!!

Bad policy

I purchased shoes, didn't wear them and decided not to keep it. I had the receipt to return them. I was told that it was 31 days and their policy is 30 day return. They wanted to give me a store credit on a piece of paper not the plastic cards that are recyclable that Marshall's or TJ Max give you. I have lost the paper cards before. The manager said that is the policy and they have to stick to it. I am really disgusted with Ross.

Looking a reviews

WOW... with all these bad reviews it's amazing the management at Ross hasn't changed from the top up. What a shame. Ross has now become like Kmart. Awful. Managers you should work in the store yourself for a little while instead of your desks. See what customers are really saying about you. Do you even read these reviews? Shameful!!

Worst customer service

I waited patiently in line for the jewelry and after 30 mins someone finally helped me after I continuous aske for help and then they tell me to go in line so I'm the next person no else is in line and the then waiting for anothe 5 to 10 min a person in the return show up and they took the other person ... By the way the cashiers didn't apologize

Ross stores overall are horrible! There are no ethnics within the corporation! All the employees working in the stores are nothing but CHEAP LABOR; from the management to the associates. 80% of the clothing is very cheap. Associates are only paid minimal wage ($8.25) and are never give enough hours to make a substantial living. Applying for the benefits that are offered by ross cannot happen for the associates because they don't make enough money! Ross is an embarrasment to american! You might as well work in china!

Robbed in store

I was shopping at Ross and someone bumped into me and stole two smart phones and my bank card our of my purse. You get what you pay for. The customers are unsavory and will walk up on you and steal from you!!!I am now working with corporate to see if they can view the security camera to see when this tool place. Not hopeful, because I learned that they only have camera's up front close to the registers.

Midland store sucks

Every time I visit this store when I come to the mall, the lines are always long. There will be 7-10 in line and there is only one register open. When you ask management about this, instead of stepping up and help..they say no or the other person is on lunch. Or more disgusting is they stand there and look at their watch or clip board. The return line is for returns only doesn't make sense when you have people waiting in line. I would rather spend my $$80 at Rue2 which is across the way from Ross.


I am so happy with the clothes I get (mostly Jones New York). I have always had good service too.

management hiring practices

I work at the ross store in willow lawn in Richmond VA. I doubt that it's illegal to hire friends and family if you are a manager but, the management staff at this store does just that and gives them lead roles while ross associates that have been there working hard get no kind of promotion. I am very disappointed in the hiring practices at this ross store.

Sales Associate

As a former employee, I did not feel safe in Ross stores with large amounts of cash on hand near front or exit doors. Loss and Prevention team would leave well before closing shifts ended. Store management often insinuated it were employees stealing merchandise and blamed all associates for register errors (UPC codes scanned wrong prices or items). We all shared the same tills (money). They are also not ADA friendly either.

Sales Associate

No stars. Horrible management. Cashiers, sales floor, and fitting room employees were often blamed for theft, cashier errors, UPC coding errors. Very large amount of cash on hand near entry / exit doors. Very unsafe.

Sales Associate

www.w2express.com is awful for password reset. Been on phone over 20 minutes and still holding. Need tax information.

previous employee

As an employee at ross, my manager stuck me in the fitting rooms. Every week she said she would train me as cashier and it never happened for 5 months. I would constantly get scolded for not having customers hang up the one item of clothing they had onto the t-bar. It felt like they assumed all customers were theives. It was boring and overall the worst job I have had.

Return Policy

I purchased a $65.00 purse from Ross store is Las Vegas Nv. This certain store told me if I returned the purse I would only receive a voucher because I wrote a check for the purchase even if the check had cleared. I have never experience this policy from this store before. Better look into your policy returns . I will be following up on this new policy to see if it is true or was i being taken advantage as a senior.

Store manager

I went to Ross store located at 5556 West Grand Parkway South Richmond, Texas today and met a very rude and unprofessional store manager whom I don't expect her there to do her job. She doesn't know how to treat and talk with customers in professional way. The way she treats customers just make us want to go to different stores where there are better professional store manager than she is. To be honest, she needs to go back to school and gets better training. She doesn't know how to make customer happy to come and satisfied to leave. The ex store manager is better than she is.


I'm a current employee at the location in Rockwall, TX. The only complaint I have is that they do not give us our scheduled breaks. I've had to miss several breaks because (no one was available to cover the fitting room) while I took my breaks... I don't think I should be suffering for something management failed to do... They should always have a person on the sales floor to cover another employee for breaks... No excuses.... Also I got hung up on by a manager for calling in cause I had a fever of 101... Seriously... Some employees work their asses off but some do absolutely nothing but still are able to keep their jobs.. How is this ok?!?


I only work at Ross cause its extra $ in my pocket, I don't need a job but wanted 1 & enjoy working at Ross but its a job... It's not suppose to be easy....


The worst ever shopping experience,do your best not to visit ross stores.


I shopped your ROSS Store in Sarasota, Florida the staff was rude, unfriendly and miserable. No Smiles, No Professionalism, lines of ten people waiting to checf out the Manager could care less. Cashier shoving customer's clothing into a bag, the customer pulled the clothing out and folded it as it should of been done. The entire store is a disgrace and the DM or area Supervisor should send in a secret shopper and find what I said to be true. New Manager and Staff are needed desperately.


I sent a complaint about a sweater that has literally "rotting" fabric in early November. Still, I have had NO response at all from Ross. I will not be in the store again and will advise friends of the fabric problem.

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