300 RadioShack Cir. Fort Worth, TX 76102
(817)415-3011
Reviews For Radio Shack Corporate Office
 | 5/11/12 |
| I WILL NEVER BUY ANYTHING FROM RADIOSHACK,NEVER NEVER AGAIN!!!!!! THE PEOPLE OVER @ GREENBRIAR MALL IN ATLANTA,GA. OR, TAKING CUSTOMER IDENTIFY. AND BUYING CELL PHONE, BUT.I AM NOT GOING FOR THAT BULL SHIT. DO NOT GO TO GREENBRAIR MALL,RADIOSHACK, YOU WILL GET YOUR IDENTIFY. TAKING................. | |
| BJ | 4/27/12 |
| Went to the St.Louis branch on Telegraph road to buy a CB antenna. Asked if they had it. The guy said yes and asked if I wanted to buy it. I said I'd like to see it to learn how it mounts. It was apparently too much trouble for him to get it from the back storage area. I asked how it mounts and he didn't know. He decided to look at the computer to see the answer.v It wasn't there. He let it go at that. Never offered to do any more, much less show the one they had. I drove 12 miles for nothing and when I called to speak to the store manager, guess what? It was him!!! | |
| shaina scott | 3/26/12 |
| I went in to add aline to my att account at the radio shack ion basline and mcclintock in. Tempe az 85282 and told the sales guy bill stone I wanted to wait for the guy taylor who was helpping me before then bill said I had to open a new accout and couldnt wait for the other sales guy when asking bill what his name and managers name was he told me I had to leave and callex the cops all beacuse I wanted taylor to finish my sale because thats who I was working with a hour before. Bill would not give me his name I got it by asking taylor and listening to the lies he told the police. Talk about bad customer servce let alone gettin the police called because he was trying to say I HAD to open a new account when I have one already and making taylor lose his sale. I didnt know it was abuse to say youll wait for the other guy to help you I didnt know raido shack had such horrible people work for them until tobight Taylor was a wonderful help I wish I could of bought my phone with him like I wanted to. Sorry taylor u couldnt of had the sale and im sorry u have to work with someone,like bill its people like bill that make your sales go down nd make u lose customers | |
| Ben Esseling | 3/10/12 |
| I went to the Radio Shack store located on 12522 Central Ave Chino Ca 91710 to buy a tablet and I frist called the store to make sure they had the model in stock and also to try it out. Thec sales person stated thatb they had thec model in stock and I could try one. So I went to the store and NO they sad I would have to wait for the tablet to charge because the battery was dead | |
| Ben | 3/10/12 |
| The store located on 12522 Central Ave Chino CA 91710. has the worst customer service and the BIGGEST LIERS. The sales personal wears his pants down to were you can see is ASS showing. I shopped Radio Shack for over 40 years now they can go to hell. I WILL NEVER SHOP RADIO SHACK AGAIN. | |
| | 3/1/12 |
| I purchased a TVears from the local Radio Shack in San Diego Rancho Bernardo . The Item was not what i expected/I was assured that it had soundclarification but this was not true. I wanted to return this item /had my saleslip box all papers regarding this iwas packed in the original box and i thought that was al that was needed. Unfortunately i used my Mastercard .which i lost a few days later. my credit company put a stop on all purchases and issued me a new card same account but a different accountnumber. Radio Shack did not accept this and tried to issue a Giftcertificate. I refused and as of now i still have the unsatisfied TVears in my possesion. The amount is 97.77 cent which I cannot afford to lose. Trudy Rancho Bernardo | |
| jeremy franklin | 2/20/12 |
| Well, we showed up at 10 and the girl didnt open the door until 20 after, even though she was here the whole time. After she did, she looked at us and said that there wasn't anything in the store that we needed that badly. Great customer service, I swear. From the store in calera, Alabama. | |
| Cheryleen Rowson | 1/25/12 |
| I have a college student at the university of Maryland he went into your store at prince George mall and paid our bills he paid in cash AT&T shows it was paid but reverse back 2 the store the same day so I am out 400 bucks because we can't find the receit this happen on the 13th and still nothing has been done about it. | |
| michael padovani | 1/7/12 |
| we had requested a long time ago that the account with citi should be closed out. We got a notice that I do not have handy right now that the account is still open? I already threw the card away so I do not have that, but the address is: 6838 vail drive, hamburg, ny 14075 - please - again - close any accounts in the padovani name - myself and or Lisa my wife (may have been joint) but I was the primary card holder. I am also contacting the 3 credit agencies to report that I have requested more than once that the account be closed - please handle asap | |
| KLARKM. | 1/3/12 |
| We purchased a refurbished computer from R.S in Concorde, N.C. with a 2 yr. warranty for our daughter to go to college and from there on it was a problem. First the battery would not hold a charge and the keyboard was messing up they replaced that but it was still giving problems we took it back and they claimed that it was water logged but what really got me peeved was when the manager Niko insinuated that my daughter went into the shower with the computer. What a moron this manager is to say that to me and for me to think my daughter will take the computer go and shower with it. If that does not take the cake. Sad to say they have not repaired it & refuse to do so, now I'm left out in the cold with a messed up computer and a complete dislike and contempt for them. Spread the word like i am doing do not buy from radio shack. That is why you have these sit in because people are tired of being messed around. Don't buy from radio shack. | |
| Lorraine Evert | 12/12/11 |
| Just writing to alert you to the fact that neither I nor any of my family will be patronizing any Radio Shack stores this Christmas Season. This is due to the fact that Radio Shack has elected to change their advertising from Christmas to Holiday. Until such time as you include Christmas in your advertising, we will not be shopping with you. In addition, we will be alerting all of our friends of your stance on this important matter. Respectfully submtted, Lorraine Evert | |
| Barbara | 12/7/11 |
| I purchased a converter plug from Radio Shack to use in Israel.The package said Israel. It did not work in Israel. Wrong configuration. I went back to Radio Shack to return it. The clerk DMJ, could not get the computer to issue a refund. Told me to come back when the Manager was there. I told him I did not live near Radio Shack, he said find one nearer to me.I was within the 30 day return window. I went back to the store a couple of weeks later, he still could not make the refund, I asked for the Mgr. who was not there, and not known when she would be. The other clerk, mumbled, she is never here. I demanded a refund, DMJ said, "with that attitude you will never get a refund, and besides you are outside the 30 day window now." I pointed out that the paper he gave me last time had the proper date on it so that I was in the Window of time and I want a refund. He ordered my husband and I out of "his" store. I said I would like to see or talk to a manager. He said she is not here, get out of MY store. He screamed that 3 times. I said he would be hearing more about this...his reply was I don't care who you write, Get out of MY store. We left. | |
| Linda Kelley | 11/30/11 |
| Hello; i went into the Radio shack in Alex., Va in the Belleview Shopping Center off Ft Hunt Road zip zode 22307 and first thing i noticed when i walked in the help DID NOT EVEN HAVE A SMILE ON HIS FACE AND DIDN'T EVEN SAY MAY I HELP U AND THE MANAGER'S WERE JUST AS BAD THEY JUST STOOD BEHIND THE COUNTER I NEVER FELT SO UNAPPRECIATED IN MY ENTIRE LIFE AND NEVER NEVER WILL I GO INTO THAT TERRIBLE PLACE AGAIN; FIRST OF ALL I WAS LOOKING FOR A BATTERY AND THE NOT SO HAPPY FELLA THAT IF U SO CALLED WORKED THERE DIDN'T EVEN HAVE THE ENERGY TO LOOK FOR THE BATTERIES COULDN'T EVEN TELL JUST BY LOOKING AT THEM THAT THEY WERE NOT THE RIGHT SIZE HE NEEDS TO HAVE HIS EYE'S CHECKED AND SECOND OF ALL HE DIDN'T EVEN KNOW WHERE THE IPODS WERE HE HAD TO ASK THE MANAGERS AND THEY TOLD HIM THEY WERE IN THE CATALOG CLOSE TO THE FRONT AND I AM SURPRISED HE WAS ABLE TO FIND THE CATALOG AS SLOW AS HE WAS AND THEN THEY DIDN'T APPEAL TO ME AND I THINK RADIO SHACK NEEDS TO FIVE ME SOMETHING FOR MY EMBARRASSED AND I DO MEAN EMBARRASSED LOST TIME SPEND WITH THAT MAN IN THAT SO CALLED STORE AND HOW THESE PEOPLE CAN GIVE RADIO SHACK A GOOD RATING IS BEYOND ME. AND IF I DON'T GET ANY SATISFACTION FROM U I AM GOING TO REPORT U ALL TO THE BETTER BUSINESS BUREAU ABOUT THAT MAN AND THIS RADIO SHACK ABOUT HOW THEY TREATED ME LIKE I WASN'T EVEN THERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! KITTY7734@msn.com | |
| ex manager | 12/1/11 |
| This company had meaning in the past. They are now all about staying in business. It's so bad that I was fired on the 8th of October and still haven't seen my last pay check. My hours for my last week mysteriously disappeared. When I told the DM he said it wasn't his problem. When I tried to get HR involved they said it was up to the DM. The store I was running had counters that would scratch the customers. The rug was all stained up. Once in a while a bad smell would come to the store. The back room was so dusty that my sinus was constantly stuff(no matter how much I cleaned). I was suppose to run this store for a short period but they went through three different DM that it didnt mean anything now. I was driving 1hr to the store and another hr home. Not only that the pay for a manager was poor especially for the drive and long hours. The more the manager work the more that was saved on payroll. Some weeks I worked for about 60hrs plus 12hrs in driving time without any appriciation. I leave home while my children was still sleeping and by the time I got home they where already in bed. With only one day a week to really spend time with them wasn't enough for me. All I wanted was to tranfer to a store closer to home as an associate. All the stress and driving was making me go crazy. Now I'm jobless and want my last paycheck and can't get in contact with higher level. If you really want to get into wireless sales go to the real companies like sprint or verizon and even ATT because they pay there full-time associates as much as Radioshack manager get paid. Unless Radioshack starts giving more time into pride and less time about there money they eventually sell off. | |
| RadioShackBlows | 11/1/11 |
| I purchased a $220 LG Neon II phone 40 days ago from Radio Shack online. To put it mildly, the phone stinks. I can sometimes call it while standing next to it and it doesn't ring, even though it's ringing from the phone I'm calling it from. Sometimes it turns off by itself too. It's not broken. It does sometimes work. But much of the time just doesn't receive calls. It's for our babysitter so we need to be able to reach her. When I called Radio Shack customer service to exchange it for a more expensive Blackberry, they said it was past the 30 days of the order date?. I said, "but the phone doesn't ring sometimes;. You're telling me that 40 days after ordering, I'm out of luck and stuck with a $220 piece of junk?" To which, they answered, "yes?." I asked to speak to a supervisor but they told me no one was available". Horrible customer service is an understatement?. Especially since I was ready to buy a more expensive phone in exchange.. Never buying from Radio Shack again. And will be sure to spread the word. | |
| Mitch | 10/30/11 |
| I am trying to purchase a cell phone at your location at 9473 West Atlantic Blvd, Coral Square Shp Ctr, Coral Springs - (954) 755-4229. I call the store and asked if they carried a specific phone a boost curve 8350 and was told to hold while they checked. After 7 minutes no one came back on the phone to answer my question. I called back a second time and spoke to Bill and told him I spoke to a lady who said she would check and see if they carry the phone. Bill stated they have the phone and I asked for a price, to which Bill said I will get it for you. He never returned to the phone. I called again and the first lady picked up and I asked her for a price since Bill said they have the phone and she told me they are very busy, I explained that this was the 3rd call can I speak with a manager, she said she is the manager, I told her I wanted a price so I can pick up the phone, she then tells me we do not carry the phone. Radio Shack must be doing well in this economy. I purchased the phone at a Boost Mobile store. | |
| Sean Freese | 10/25/11 |
| Indianapolis, Indiana. I was in the process of being hired on by Radioshack for an Assistant Store Manager position. Approved by the store mananger, and then was constantly resceduled for interviews with the district mananger. The District mananger cancelled on me 5 times!!! Finally interviewed with him, he was over an hour late! Was told by the Store mananger several days later he was waiting on aproval to schedule me, told me even to come in and do the paperwork. But decided last minute not to for some odd reason. Then I played phone tag with them for a good month and half, the store mananger had yet to know what the district manangers decision was on the matter. Being this Store mananger had no co manangers or leads, he was helplessly relying off of managers from other stores. He also refused to take on a manager from another store because he wanted to choose his own management staff out of fear of the managers being worthless. Heard on the grapevine from someone i know that they were being hired for the assistant managment job, just interviewed with the district mananger. supposedly the guy(district mananger) just loved her and was so nice to her(when he was a total deuche from the beginning with me.) I warned the Store mananger to not hire her, being i knew her job history and that she was even lying on her resume, claiming management experience, when she had none!!! SHE WAS HIRED BY THE DUMB ASS DISTRICT MANAGER! He was questioning my practices, being an observant jew, i wear a yarmalk all the time, and tzitzits(fringes hanging from my waist) as well unable to work friday nights and saturdays(daytime before sunset). I have never heard of retail having a problem with this, being it is of religious purposes. I even said I had no problem with working all Saturday nights and Sundays! I am used to it. BUT NO, ALL THE DISTRICT MANAGER WANTED WAS SOME TAIL!!! I will never work in a operation with him, ever!!! THEIR HIRING PROCESS WAS A JOKE! | |
| EX-RADIOSHACKER | 9/29/11 |
| Did any of you morons ever think for one second that this is the fault of the company and not the employees you deal with? If you don't know, all associates make minimum wage. Now I don't know about you, but when you do all the work and all the corporate big wigs get all the money, that is no way to motivate your employees. They treat everyone as if they are easily replaceable. Micromanagement is a thing of the past. If this trend continues, then Radioshack will be a company of the past. The only reason they are even in business still is because they are riding the coat tails of the wireless phone industry. So maybe next time you walk into a radioshack you should just turn around and walk right back out. or better yet call corporate and demand an explanation for the downfall of such a once righteous company. Fire all upper management and thats when the change will begin, but I highly doubt that this company will recover from such dismal customer service history. | |
| mike rocco | 9/27/11 |
| there needs to be a no stars option. after buyina a screen protector from a Suffolk County,NY store in Waverly Plaza,Patchogue,it did not stay on after 2 days. the manager named chris gave me the rudest answer (and incorrect to boot!). i had bought this item for my iphone4 4 days ago, and was told to contact the maker, that it has a lifetime warranty. this is true only if bought from the makers web site, and if item is not discontinued, which it is, and which i didn't. i will now try to call corporate to see if that helps. oh yeah, he wanted packing materials before he would issue a refund, like anyone keeps them after a day or so. nice way out,Shack... | |
| | 8/8/11 |
| Radio Shack in Opelousas Louisiana has poor customer service and the managers are very rude. I WILL NEVER PURCHASE NOTHING FROM THEM AGAIN!!!! | |
| tiffany baker | 8/8/11 |
| This is the worst company to work for i work in the taget mobile and when i was hired i was hired by a manager from another state . I was told to pick the store i could work so i did two weeks later they got another dm and he is african he is to smart and by me being placed at the store im at now i was told i was at this store for training now i have to go to annapolis store i told them that was to farand im not drivn so they cut all my hr to 5hr a week what the fuck is that now that istill doont want to go to the bowie store they told me on 08/04/2011 that i had to sell at least 10 phones by 08/08/2011 that is in possible because first of all not a lot of people now about this phone stand in target and then our store manager left and we go this young white girl who keep down talking me and my other team member she took her job to the head sshe come in and ask my other tam member can i get unemployment cuz she dont want me there.then the dm keep lieing about everything this is the worst job to have | |
| Heather | 8/9/11 |
| I am writing to you to tell you about a situation with my family that happened with a local business last week. After 6 days of getting no results from our complaints it has angered me enough to bring it to someone’s attention! On Friday, July 29th My 14 year old daughter and I stopped at Radio Shack on Centerville rd. in Lancaster. I had her run in to pay our cell phone bill around noon. She came out about 5 minutes later with the receipt and we went on about our day. Around 5pm that evening I received a text on my phone asking if I was the woman who came in to pay my bill at the radio shack. I answered yes. At this point, I thought there may be a problem with my account. He then went on to tell me that he wanted to follow me out of the store (he is thinking he is texting my 14 year old daughter) and give me his number because I am so sexy, beautiful…etc. I asked how old he was and he said 24. I told him I was 14 and he went on even more. He became sexually explicit and sent a picture of himself without clothes on. After dinner we headed straight to the store to speak with a manager and show them the texts. No manager was available. They took our name and number and said someone would get back to us the next day. No one did, so, I called. The manager acted as if it was no big deal and did nothing! This was so wrong on many levels. An employee of radio Shack went into our personal account and took information and tried to contact my daughter, a minor in an inappropriate manor. He has our address, personal cell # and names. This is a total violation of our privacy. Not to mention, sexual content being sent to a minor! We filed a police report and called the store again to get the cooperate # or a district manager and to our surprise the same gentleman answered the phone! He was still working there as if he did nothing wrong! We contacted every numb | |
| Eugene Triana | 8/15/11 |
| Radio shack is crap they seal their money on returns they will try to hold on to your money as long as they can what crooks | |
| Eric | 8/17/11 |
| way too many lies to list. all to get me into a t-mobile contract. come to find out 30 day return means 14 in tmobilian. yeah they speak a different lingo. why would any product work with such horrible representation? call the bureu of comerce , bbb, a wambulance, and senators , they should pay off all my contract,and my suffering, plus honor all agreements too. whew theey suck big.... | |
| Ruth | 8/22/11 |
| I have not yet met an employee of Radio shack, save one, that is knowledgable, friendly, or even willing to help you. I went to 5 stores looking for my telephone battery. Had number in hand, radio shacks number, and they just looked at it and said we don't have it. Oh, one looked it up on their computer and said the store at Anaheim plaza has it, so I went there. Asked for the battery, they said we don't have it, and told me I should have called first. Guess the lady at the first store was to lazy to call them. Come to find out after several trips to one store that they discontinued that particular number but there is a replacement number. Mr "save one" verified it is the replacement and then charged me twice the price it showed on the computer screen, because I had come into the store to buy it rather than order it on line. Give me a break. Radio shack will not EVER be seeing my business again. I tried to locate a "if you have any concerns or questions 800 number" on the reciept, like most stores do, but couldn't find any--what a shocker!!! Then I tried to locate a "contact us" e-mail on the computer for them at their web site-- COULDN'T FIND THAT EITHER!!!! Can't wait untill I see the going out of business sign at all their stores. Hope it is soon. They deserve it. | |
Ken  | 7/15/11 |
| I was trying to make a purchase at your North Palm Springs, Ca. yesterday. The Manager answered the phone at 10:02. I placed the call at 10:00. She spoke so softly and slowly that I asked her to please speak a little louder, and she replied that she was speaking "as loud as she could" after asking for a known part number, it took her 8 minutes to respond that it was in stock, although she had NO idea what it was. It was a soldering kit. I went to the store some minutes later. I live about 3 miles away. I went into the store. Very well kept and clean. The only employee was very helpful and found all I needed immediately, since I was one of two customers in the store. I asked to speak with the manager, and after 10 minutes SHE granted me an audience. She came out of the back of the store with a major attitude. I told the employee to tell her she should NOT be in her position. I have run a very large retail store for 55 years. If someone like her did that to one of my customers, she would not work tomorrow. | |
| | 7/1/11 |
I went to radio shack last Saturday afternoon July 2nd in 210 Highlands Square Hendersonville, NC. look for a telephone. And theres 2 items not in display so i check and open the box and the manager name Jim Hart he shouted in front of me and he said " what are you doing ". I felt so bad when he treated me that way, is this your poorly management now even manager running on chain store doing the same, the sales associates their friendly, except the manager that have an attitude. | |
| nana car | 6/29/11 |
| terible radio schack meneger, puar service and she was very rud, she should not work place like this becouse she does not know how to talk and she should be fierd rite away! but i can'e even find hed meneger to put complain about her very bed service and i nevar evar gona shop agane in radio chack in my life and i'l tell all my friends never shop in radio shack! becouse it is no service and radio shack does not care about castamers, and thay don't give dem about complains!!! no phone numbers is avalble online for complains, terible service, terible! | |
| anna | 6/29/11 |
| radio shack in Stamford on 29 High ridge, never shop agane this stor meneger is rood meen nesty and she should be wark not even as sale person and she is meneger?! radio shack gona lose costamers and if this department does not care than thay gona be out of biznes prity soon!!!!! | |
| Paulette A | 6/30/11 |
| First let me start out by saying one star is too much for the Radio Shack on 138 HWY in Conyers Georgia. This woman in the store must be from a place where she was never raised. Or customer service doesn't matter with Radio Shack. Me and my husband went into the store twice to buy a cell phone the new HTC 4g evo. The first time the lady was rude like let us know when you are going to buy or just go online and walked away. The second time we went to the store we got the same woman and we did not want her. She was eating a salad behind the counter and smacking, the man that work with her said these are your customers, she stated don't you see I am eating! She made us stand there while she ate her salad and my husband said could you or someone else help us. She walked up to him and said what do you want! I'm eating! My husband handed her our approval letters she said WHAT DO YOU WANT ME TO DO WITH THAT AND WHAT! WHAT! My husband proceeded to explain to her then she put her hands in his face and said WHERE IS YOUR DRIVER LICENSE, JUST GIVE IT TO ME, WHERE IS YOUR DRIVER LICENSE COME ON I'M TRYING TO EAT! My husband then said go back and eat, I called the corporate office at Radio Shack and that has been a waste of time. I've seen people in the Ghetto act better than she did!! She was just Rude | |
| Travis | 6/20/11 |
| I wish I was a Lawyer as I would sue this company. I had a terrible service with their store in Latonia KY on the 18th of june. I called the store after I had just opened a credit card acct. with them through another store of theirs so that I could make a $479.00 computer purchase. That store was out of them but we located one at the KY. store and I called them to make sure it had never been opened. That salesman on the phone was good and very carefully assured me it had not and he put my name on it so I could come over the next day to pay. (they do not take credit sales over the phone)I called the next day as I was leaving to get directions and their lady store mgr.told me the guy telling me that, was gone for the day and the two they had had both been opened. I told her even though their salesman had said he carefully checked it and it still had the HP product tape on it without ever been cut, that I would still come in to check it out, and I still may accept it.Here are her words to me immediately " If you come in I will call the police on you." My wife was right with me and heard this shocking statement. We are both 77yrs. old and I retired from Sears plus 6 yrs . at Home Depot and have never experienced anything so crazy, | |
| Katrina | 6/6/11 |
| i placed a order for cell phone on 6/3/11 @ 2:53pm. I received a purchase confirmation and number. I was told to log on to whereismyorder.com to check the status of the order. Each time I check I get a recording they have no order number in their records. I called customer service 4 times this morning as was told the same thing over and over to log on and enter my roder number. Then was given 4 different numbers to speack to someone about it. All 4 numbers is a recorded message to enter again your order number. I tied calling again and one customer service rep told me to wait 2 hours because the call going to the Phillipines. What the Heck is going on. I just want my phone and someone who knows what they are talking about. | |
| h. allen | 5/31/11 |
| I purchased a wireless mic and amp. in march//april 2011. (be careful the staff has way to change things in computer.) any way we have big coming up be in june first week so we decided to check the equipment, you guess it nothing work , took it back to store in clayto,nc. was told too bad you lose. now we have amp/mic. they offered to sent it for repairs, only problem with is the event is the first week of june. I promise you I will not shop at radio shack again, oh both amp/mic are made by radio shack. look like they should stand their products | |
| Ex manager | 5/19/11 |
| I have never treated my customers like this, and have fired employees for even atempting to turn an issue away. to i can not say much for how they treat their employees.... i mean, i was fired for being honest. | |
Krystle Low  | 5/5/11 |
| My local store is horrible i went in because my phone was stolen the day before. So i walk in an there are 3 employs at the front desk no one would help me an then i finally got one of the genital men to come over an he did not explain anything to me. Then i saw that there was a sales tag on the phone the i was going to purchase the same one that someone stole from me. He took the tag out an said this expired yesterday an he said read the expiration date very rude. Treating me like i stole a phone from him. Then he would not honer the coupon that was left on the item from the day before an it expired yesterday. They were all very rude an then i had to pay twice the amount then the first time i bought the phone it was horrible. An i would like something to be done about this. | |
| Eric | 5/6/11 |
| It seems to me that the majority of the people complaining about the customer service do not properly report these issues and label this national company as a bad place to shop when the problem could be localized. Every store has a "Tell us How We're Doing" sign on one of their registers (or should). This sign has a toll-free number to that store's District office (this may not be the case for a franchise store), and includes the name of the District Manager. You can also get this information from any associate by having them look it up for you. There are plenty of solutions for these issues. With nearly 5,000 stores, a bad apple is sure to pop up from time to time. From my expereience, however, I much prefer the one-on-one customer service RadioShack provides rather than roaming the store trying to find what I need at Best Buy, Target or Wal-Mart. | |
| Tonya | 4/11/11 |
| Your customer service is FUCKED...Your company will fold and we will dance in the streets... | |
| mario | 2/28/11 |
| I went to radio shack at nw 12th avenue and 54 street in Miami, Fl to buy some computer discs i needed. i am not computer literate yet so i asked the salesman what kind of discs i needed for my laptop. he suggested a pack of 50 discs which i purchased. When i got home, the computer would not recognize the discs and a friend told me that those discs were only for recording music and movies but not files. I called the radio shack store and the salesman told me that radio shack does not give refunds. he was rude and hanged up on me. Incrdible. I lost about $15.00. I tried to email the corporate office but no email address available anywhere. This so called salesman should be fired or retrained. Stay away from that store at NW 12th Avenue and 54th Street, Miami Fl. | |
| vietta | 2/28/11 |
| worst expirence ever wont ever buy from radioshack again..my laywer will see them in court!!!middletown delaware store beware of this store.... | |
| RP | 1/21/11 |
| Radioshack does not need to be in the cell phone business. They do not train their employees properly for the sell and upgrade benefits. Luckily my carrier ATT honored the sell and corrected the problem. The manage of the Bartlett, TN store needs a new line of work. He is rude, unprofessional and I will not use this store again and will let everyone I know not to use this store. I also let ATT know how I felt about Radioshack selling cell phones. | |
| Sara | 1/24/11 |
| I would like to state that I had the best customer service EVER when I visited the Radio Shack on University Drive in Denton, TX! I've been carrying a track fone for 5 years now and was tired of purchasing "minutes" and wanted the ability to budget my cell phone without a lot of hassle and contracts. The store manager Michael and a sales associate named Rebecca were the most knowlegeble and patient people you could ask for! My 16 year old daughter had purchased a no contract cell phone just three months ago from a big box store and had lost it recently. Rebecca offered much needed advice on what would be the best phone to suit her needs. I made a purchase for a new no contract phone that has been a vast improvement over what I had and my daughter is still mulling over her options. I will go back to this store and would recommend it to all my friends. | |
| m mckinney | 1/27/11 |
| Sign up for sprint cell phone service 01/20/2011 the radio shack Columbia,Mo.mall location,Columbia,MO.5734452268,been trying too exchange phones Lg Optimus S,for a HTC EVO Shift.Manager John states he is not aware of Web price specials offered on Radio Shack web sight,and has no idea when said price would be available at his store,Walmart offer EVO Shift at$89.99 amazon at $119.00.Sprint offered a $30.00 dollar discount off my bill too aid exchange,was tould store would give a $20.00 coupon too help match Web price.In store price $149.99,went in too Exchange phones as manager had agreed with sprints help too do 01/26/2011 manager had forbidden any employee (thoe others are capable of doing echange),than himself,??? from doing exchange live 90 miles from store,What happened XCostomer service at Radio Shack | |
| Joy | 1/12/11 |
| I feel so validated by all the negative posts here. What century is this company living in? I too have decided to never shop at Radio Shack again, and after twenty years as a customer, that is pathetic. No one seems to have authority to make any decisions but the corporate office, and they sent me to a district manager who had no voice mail on his phone. It took 6 calls all together to get someone to call me back, and then they tried to hand off the responsibility to At&t! Ridiculous. | |
| Claudia Modie | 1/13/11 |
| I am endlessly amazed by the stupidity displayed by organizations in the retail industry. And Radio Shack is certainly on the cutting edge of jumping over dollars to get to pennies. Not only are their products over priced, but returning them is akin to attending a parole hearing. Today I tried returning an I pod (4) after having been assured that I could return it within thirty days of purchase. I confidently meandered in . . . receipt in hand, I pod re-bundled into it's casing, fully expecting a refund. Instead the I pod was thoroughly inspected by the all-knowing minimum wage employee . . . for? Get this . . . Scratches! Not on the screen mind you, on the silver backing. Anyone familiar with the I Pod Touch can attest to the fact that this backing gets scratches if you glance at it. After interrogating me, shaking his head in dismay, he announces that he will need to call the District manager to get a determination as to whether or not they will refund my money. And with a grace which could only be scripted, he proceeds to drop the I Pod on the floor. Hmmmm . . . that certainly couldn't have helped it's condition? And I must say . . . in the two and a half weeks I had the I Pod in my possession, I did manage to keep a firm grasp on it. If you have had any experience with Radio Shack, you probably already know the ending. I was not given a refund . . . in fact, they refused to give me an in store credit, even after the store clerk dropped it on the floor. I called the district office . . . imagine my shock when I didn't receive a return phone call! (Sarcasm) If you're in the market for anything that Radio Shack is willing to sell you at their inflated prices . . . go to a garage sale! In my experience most of them are run more professionally!!! | |
| BJ | 12/31/10 |
| I will never buy anything from Radio shack again. Poor return policy and athe one in Merritt Island Florida is worst than any words you can ever put together. Poor customer service and the rudeness is just as though they don't need you business. They spoke to me as go some other place and spend $400 dollars, you don't have to tell me put once. I am going to return everthing that I have purchased from them for Xmas. Please beware to POOR CUSTOMER SERVICE FROM RADIO SHACK. | |
| Dawn | 12/28/10 |
| I am very disappointed in how radio shack treats its employees as well as customers. My daughter went to work for them for a temp postion during the holidays when at the interview she told them she would like to have 15 to 20 hrs a week. It took them over a month to get paperwork straightened out. then continued to give her only 4 hours a week. My daughter is not a quiter and stuck it out then was told they would keep her on after the holidays for 2 hours a week. ARE YOU KIDDING. she said no this would be her last day. the only day the had her work a full shift and that was 11 hrs was on black friday. I will not shop or advise anyone to work for this store. There is also only a phone number for the corparate office. no email. I agree they should have a place for NO stars!!! | |
| Kevin | 12/27/10 |
| I'm 43 years old and this is the worst custmer service I have ever expeienced. My local store ran a "one day sale" for 12/26/10 with published hours of 9 - 9. I arrived at 8:30 PM and the store was closed. I called the next day to get the sales item at it's "one day sale" price. When I told the "sales person" that I was there and they were closed he said they were opened. I explained the front door was locked and there were no cars in the parking lot and then he "remembered" they closed at 7PM due to weather. I explained I was able to make it there and I just came from the Best Buy down the street and then went to Target, also just down the street, and they were all opened. He explained that he closed the store due to weather and that it was a one day sale and that I could not get the "sales price". Way to treat your customers (or ex-customer in this case). Put on a "one day sale" and make your customers come out in bad weather and then be closed and then don't appologize for being closed and don't sell the item at the sale price. The store was #01-1749 in Matthews, NC. | |
| Steve McDonald | 12/27/10 |
| I am surprise Radio Shack is still in business, I have been a customer numerous times, but this will be the last time for me. I received a gift for Christmas and it was the wrong item. I tried to return it to the Zephyrhills, Florida store where it was purchased from with the receipt. The manager advised that I would only be given a gift card for the refund price... Well thats nice since Radio Shack does not sell the item. He then advised that if you have the Debt card I can refund it on it and you can get the cash from the person. With management like this I will no longer purchse any product from Radio Shack... Also in this economy I would try to bring in customers, not send them away mad and disgusted. | |
| doris johnson | 12/4/10 |
| SO IT SEEMS YOU CORPORATE PEOPLE DO NOT READ YOUR REVIEWS..SHAME ON YOU; AS I READ THE ABOVE COMMENTS YOUR CUSTOMERS ARE UNHAPPY AND DISSATISFIED...THIS WILL POST AND I SHALL MAIL YOU THIS PRINT OUT...WHAT HAPPENED TO THE 3 NICE CLERKS IN YOUR GRANBURY STORE? I PURCHASED A NEW BLACKBERRY AND WANTED INSTRUCTIONS, I GOT A 5 MINUTE LESSON. "ONE" CLERK IN THE STORE WITH NUMEROUS CUSTOMERS, MANY OF WHO WALKED OUT..DUE TO NO HELP AND TIRED OF WAITING...YOUR "ONE" CLERK WAS THE STORE MANAGER, WHO WAS EFFICIENT, BUT NEEDED HELP. FINALLY, ANOTHER CLERK APPEARED, WHO SORRY TO HAVE TO PROFILE, BUT SHE LOOKED LIKE SHE NEEDED A "HAND-OUT". GRANBURY IS A SMALL TOWN, BUT WE ARE NOT HILLBILLYS. MANY HAVE RELOCATED FROM THE BIG "D" BECAUSE MANY WANTED A SMALLER COMMUNITY. WHAT HAPPENED TO YOUR NICELY ATTIRED 3 MALE CLERKS? DO YOU HAVE NEW MANAGEMENT OR NEW OWNERSHIP?..I ALWAYS HAD GOOD SERVICE AND THE LAST TWO EXPERIENCES WERE VERY DISAPPOINTING....I WOULD SINCERELY LIKE A RESPONSE TO YOUR NEW AND UNFAVORABLE STORE POLICIES. | |
| Natalie Peterson | 12/10/10 |
| I bought an AT&T GoPhone from Radio Shack. It was $99 and came with a $50 air time credit (stated on package). I was told by Radio Shacks employee that I would have to buy additional air time when buying the phone. I told him that there was no signage stating that and I thought it was unfair. He said that they had recieved an email and that the sign was not yet approved and that's why they did not have one. Another employee said that it was that way when he worked in another states Radio Shack. I asked how long ago that was and he said 2 years. And the sign is not approved!!!!!!!!!!!! Seems like a rip off to me. | |
| Ed Bohmer | 12/1/10 |
| NEVER SHOP @ Radio Shack..Purchased a pair of ear buds for a ipod, purchased a 1 year replacement plan, sounds good right? WRONG...11-29-10 brought the earbuds and my replacement plan back to the Clifton NJ store because I had static in both ears, I was told by Michelle (store mgr) that as soon as Fed-ex makes their pick-up at the store (3x daily) and scans the package I will receive through my e-mail a gift card, which I have to print and return to the store to get a new set of earbuds. Michelle told me that it is usually done within a 24 hour period. Now 24 hours later, I'm being told that it usually takes a couple of days??? LIES NOTHING BUT LIES from Radio Shack. Why they could'nt replace them with another pair, when I have ALL the paperwork, when I returned to the store is beyond me. 29.99 for the earbuds, 5.99 for 1 year replacement plan, 6 miles x 4 ways, 1.50 each way for tolls =6.00,. I was a fool for shopping @ Radio Shack, NEVER AGAIN!!! Called 908-686-6402 and spoke with Heba (district mgr) and she literally spoke over me and sided with the store manager. Best Buy will be my store of choice from now on, Radio Shack should be more customer oriented..RUN, RUN, RUN from Radio Shack. I would need 5 pages to tell full details of my horror.. | |
| Linda Wilson | 11/30/10 |
| I went into Radio shack on 11/29 at 1930 Cobb Pkwy in Kennesaw, GA to purchase a blue tooth for my phone (blue tooth universal) had a tag price saying $19.99 when I told the sales associate I wanted to purchase it he immediatlely taken down the the price tag said this is a missplaced tag this blue tooth is $59.00 I stated the price tag states $19.99. I did not purchase it at. be careful when purchasing something in Radio Shack the price may not be what the price tag states. the store was very unprofessional associates. | |
| Tiara | 11/17/10 |
| I can't be surprised by the poor reviews I seen on this site about Radio Shacks customer service bit two weeks ago I purchased a blackberry phone from a Radioshack in Pittsburgh,Ppa on my lunch hour I called the store an hour later and the salesman that sOld me the phone answered I told him the phone wouldn't charge and referred me to my carrier when I got off a few hrs later I went to the store and showed them my phone and they proceeded to insinuate that I swapped the battery and it wasn't what they sold me. Not only would they not refund the 200 dollars I spent but they wouldn't replace the battery. What kind of idiot would spend that kind of money to swindle someone out of a battery so I was forced to purchase an additional battery of course not from radio shack but from another store and I spent an add'l 43 dollars so much for the customers always right. | |
| jose medina | 11/4/10 |
| I went to the radioshack in san Pedro ca. I had the rudest and the most stupid manager named mauricio. I have been going tjatradioahack for years to buy phones.and to make my payment. He ignored my for q10 minutes. And I told him I wanted to make a payment and brushed me off to see a guy whobstarted to look at a Sprint phone, he walks my me and ignores me completely.I hope they get rid of mustards like him, or sanpedro will not consume there any more for the bad service they give. I | |
| Sheila | 10/18/10 |
| I bought a Samsung Intercept from Radioshack in Maryland and I was not pleased with the service I received. They activated the phone and did not transfer my previous cell number as I requested and then left it up to me to try and get it resolved with days and hours on the phone between Sprint and my previous provider I was being transferred back and forth with nothing resolved I went back to Radioshack and the rep there said he would get it resolved and he still didn't. He was told by one of the other employees that he needed to port my previous number first before activating the new phone but did not listen he said he knew how to do it and instructed the young lady helping me to do it his way and that just made things worst and because of his lack of knowledge it was told to me on the 4th day with Sprint that it would take another 24-48 hours to port my previous number over. I suggest anyone who is planning on purchasing a phone and want to keep their previous number DO NOT GO TO RADIOSHACK. It's not worth it. | |
| Tamieka | 10/14/10 |
| I bought a Samsung Intercept from Radioshack in LA last week. I receive a letter OUT OF NOWHERE declining me for a line of credit for a radioshack charge card through citibank/citicorp...... Problem, I NEVER APPLIED FOR A LINE OF CREDIT!!! I applied for and was approved for a Sprint phone and that is all! I gave them my information pertaining to Sprint and they used it attempting to get a charge card! I have NEVER felt so violated by a major corporation in my life! I called the store to question them about it, and was left on hold for at least. 20 minutes. Then they left the phone off the hook until closing. I am done with Radio Shack. Period. | |
| Henry Rutledge | 10/6/10 |
| Actually, if the rating was available, I definitely WOULD GIVE it a NEGATIVE 5 STARS. Bottom line for those who do not want to read my story. DO NOT believe ANYTHING the credit payment people tells you. It is all a BIG LIE!!!! Even if you do get names and numbers of things promised before, "they just exceeded their authority, and how else can I HELP you?!!!!!!!" That, I feel, is worst then a slap in the face. How did they HELP me before??????? There are times a rep should NOT NOT NOT say that insulting remark!!!!! I live in the state of unemployment, otherwise known as Michigan, am to young to retire and to old of hire. Therefore, my ONLY source of income is the occasional odd job and unmeployment. As much as I would like, I AM NOT able to make payment as I would like. Last November, their payment department called to say they recognized my problem and could set up a no interest payment plan. They could also use my Walmart moneycard as a monthly direct debit. I later found out, Walmart DOES NOT NOT, REPEAT NOT, do that. But I got it set up on a checking account, if I could tell them not to take it out IF I did not have any money in the account. In August, there was NO money in the account, and the account bounced. I called and said it was there a few days later,and they said they would run it a second time. But it got run TWO MORE TIMES, and now I have another bounce fee to pay. But they said I could SKIP the September payment becauxe the bank paid the August payment twice. My advice, DO NOT BELIEVE THEM AT ALL!!!!!!!!!! Now, I was told because I REFUSED to make the September payment, I am KICKED OFF the no interest payment plan. I was told it was documented in my records for all to see, and was perfectly fine! But now I find the next person just said it was not his fault, the computer would not allow it, and any thing promised before was not valid. And HOW ELSE can I help you today? How else indeed!! DO NOT believe ANYTHING THE CREDIT people tell you, and even if you to get names and numbers, "they just exceeded their authority," and THAT promise DOES NOT COUNT. | |
| Stephanie Birchfield | 10/5/10 |
| RadioShack has the poorest service I have ever seen! I ordered a modem 2 months ago and have still not seen it. The local RadinShack in Gallipolis Ohio seems to not want to deal with there responsiability to customer service. They need to refund my money and take more awareness of their customer needs, and not pass it off on fedex who is there shipper. RadioShack is the worst company I have EVER delt with!!!! | |
| r.d.a | 10/3/10 |
| we live in a very small town and of course the only move rental available... anyway they offered a saturday night special on movie rentals like one night free,but they thought i was late on some rentals when i returned them on time ...and the manager disputted and argured finally he said will let it ride this time eventhough they were on time ........ so i got singled out and refused the saturday night special when i go in for rental on weekends ...... i think radio shack personal in this town is very damn childish and stupid if only we had another movie rental here.. they can stick it | |
| Angie | 9/30/10 |
| Can we get an option for stars in the negative numbers please????? I will never in my life do business with Radio Shack again!! My husband and I needed to return a cell phone. We went in yesterday, but had the wrong charger so we had to go home and get the correct charger for it. Fine, I understand that. I asked the man since we paid with a debit card if we were going to have problems because we had to cancel our debit card due to fraudulent charges on it. He said no because it had been about 3 weeks, so they could give us cash back. I said ok and told him we would be back first thing tomorrow morning when they opened. My husband got there this morning and he was told "I'm sorry, but we don't have enough cash to give you cash back, it will only leave us with $50 in our drawer". My problem, NO. So I called up there and spoke to the very rude, white trash manager up there who yelled at me and was quite hostile. I then proceeded to call the local district office who advised me the same thing. I told them this was very poor business. They need someone to go to the bank and get some more money. They advised me they can put money in the bank, but can't get it out. Well that says alot about your business in it's self!!!!! I was advised to come back later when they had more cash, never mind that it is 50 miles round trip to do so. DO NOT EVER DO BUSINESS WITH RADIO SHACK. I CAN'T WAIT TO HEAR ON THE NEWS THAT THEY HAVE GONE UNDER AND ARE NO LONGER DOING BUSINESS, BECAUSE WITH THIS TYPE OF SERVICE IT WILL NOT BE LONG!!!!!!!!!!! | |
| Mandy Moore | 9/22/10 |
| I did not see an option for NO STARS!!! I am very disspointed and mad at nimrods who work in the rado shack stores. As stated above by another wronged individual, I will not return to any radio shack store and support their non-existent customer service. I have never been treated so ugly over $30.00. Maybe because their non-exisistent customer service is so bad they are doing poorly financaly... GOODY GOODY :). My husband purchased me a motorola bluetooth. I have had several and really like the motorola. I took it home turned it on and the on/off switch fell out. I took it back exchanged it for another one, on/off switch fell out same day. I took it back and the nimrod sales associate said this is your last return. I said excuse me, this is not a me problem this is the second one in a week, same problem, I exchanged it for another brand, needlees to say it is rubish, crap, whatever as well. Still within 30 days, have original packaging, and receipt. What's the problem? Phone rang for over 5 minutes for corporate, left message for regional manager, not response. Would love to drive thru the front door and do a little damage, $30 versus the bail money is just not worth it. Crazy such a little ugliness can cause you to snap. I too will tell everyone that I know how unsatisfied I am with radio shack, word of mouth goes along way. | |
| Elaine | 9/8/10 |
| I bought a phone from Radio Shack with a 30 day guarantee saying in writing I could return it for whatever reason if I did not like it 100% within the 30 days. I discovered after using it the keypad was to small for my fat little finger pads and it was a challenge for me to push button the correct numbers let alone texting. With my 30 days still in force I returned it to where I purchased it at my local Radio Shack. The employee told me he could not take it back so he would go to the back of the store where his manager was on the phone and get permission. Whence upon return he told me his manager would NOT take it bacvk as therer was a scratch and this made it not able to be re-sold as new. Beleive me there was NO scratch. He told me he could see what I could not. Hence I took my phone and feeling ripped off and discouraged went to Best Buy and purchased another phone. While there I showed him the phone and he assurred me there was no scratch and so soon I will go back to my local store and be more firm insisting to see in person this Manager who would not leave his back room to come out and face me in person. Also to have him show me once again this scratch he said I have on the phone which is non-existant and you guessed it...ARGUE!!!!!!!!!! This 30 day agreement I have says 100% satisfied. I was NOT. Poor Managerial Skills and False advertsing, confrontation and no way to do business. I will NEVER go back after today. To much aggravation. Upset? Who wouldn't be. | |
| shaquille | 9/17/10 |
| I bought a phone from radio shack to a Samsung moment cuz the EVO was Not out @ the time the manager told me I can come back in a week when the EVO come out & upgrade so I came back.. They were out of the EVO.. They have been lieing to me for goin on 4 months that they have not recieved Any EVO's I've called Corporate several Times Im still stuck with this phone!!.. That I dont want but I needed phone service for that week!!.. I WILL NEVER DO BUSINESS WITH THEM AGAIN!!! & I WILL EVERYBODY I KNOW NOT TO DO BUSINESS WITH THEM!!!... It was within the 30 day of My contract too!!.. This is NO WAY to do BUSINESS!!.. I will NOT let this go I will continue to see what I can do!!.. PEOPLE BEWARE!!!! -Shaquille shaq29@live.com -Thanks! | |
| Phil | 8/19/10 |
| I received a Radio Shack Radio Scanner as a gift and have been trying to get someone in the organization (either in the 3 stores I called or Radio Shack HQ) to advise me on downloading local police/fire/etc. ferquencies. No one in the stores has been able to help and the phone number for the headquarters provides only menus that never allow you to get to customer service. Therefore, it is my opinion that Radio Shack either doesn't have a Customer Service department or if they do, they don't really want to talk to their customers. Therefore, I will return the scanner to Radio Shack and purchase one from a company that does have a customer service department. If I sound upset, it's because I am. | |
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