Philips Electronics North America Corporation Corporate Office | Headquarters Contact Phone Number & Address

B. Patton

3/30/12

After reading all of this, I really don't have to type much. My story is similiar. Right out of the box, (And I do mean RIGHT OUT OF THE BOX) speakers didn't work. To repair shop 3 times, Still don't work. Composite jacks dead, HDMI 1 died today, Now running on HDMI 2. It's only a matter of time now. I feel like I have flushed $2500.00 for this 60" plasma down the toilet. I'm gonna go buy the cheapest thing I can, get my glasses prescription renewed, and be happy....PS. Thanks Wal-Mart for selling such a piece of....Today, in these times, everyone wins, execpt the consumer!!!!!!!

Marcelyn

11/29/11

Bought a phillips because I thought it was a reliable brand. Wrong! Televsion went out in 10 months. There customer service is the worst in the world. They are very good at running you around. It;s going to take two days to email me a label to mail my 40 inch television back. In the mean time I will be out trying to find a box to mail this large television back to them.
By the time I get the label and wait for them to receive the broken television and receive my check we will be out a television for 1 month.

Jerry

10/24/11

I bought a home Theater System and the wrong remote was packaged in the box.
I called to get them to send me the correct remote I even offered to send the one that was in the box back to them. They told me I had to buy a new remote plus shipping and handling. I'm looking at paying $50 bucks for a remote because they made a mistake and packaged the wrong remote. I paid $300 bucks for this system now they want me to pay another $50 for their mistake.
I will never buy another Philips merchandise again.

Kenny Taylor

8/10/11

I purchased at home theater DVD system about 2 years ago. While watching it, it just died. I tried all the trouble shooting. I took the system to a repair facility, paid 35 dollars for them to look at it, just to find out that it was not fixable. The repair facility tolld me to contact phillips for a possible equipment exchange. I called phillips consumer lifestyle just to be told it was out of warranty and I should take it back to the retailer. That answer was not sufficient for me. I called coporate and spoke with a VP, someone named Susan and she told me there was nothing that she can do for me either! By now I'm LIVID. At the end of our conversation she says she would give me her name and number if I wanted to call back with any questions. Here's a question for you Susan, by you giving me your name and number, will that replace my dvd system? I think not!! I'm digusted at the quality of your products. I thought phillips was a great brand. I'm further sickened by the frivilous, indifferent and apathetic attitude from this company. Now I use my subwoofer as a stool to put my feet up. You will hear from me again. Bet on it

Oh by the way, my philllips plasma tv is starting to scramble the picture, lose sound and show half the picture as well....

p bowman	8/24/11
home theater system only last 1 year. for 250 u would think it could last longer. philips whats going on?!!!!

Joe Adams	7/18/11
Philips sucks, total garbage, never again

	7/20/11
Just wanted to make everyone aware that they SHOULD NOT PURCHASE PHILLIPS PRODUCTS! We just had a power surge and our equipment (a brand new 47in. flat screen, blue ray player, & wii) were plugged into a Phillips power surge protector. None of them work now!! A phillips representative told us that if we did not have a receipt for the $20 surge protector, our equipment was not covered.

Triplett in TN	7/23/11
We purchased a new Philips T.V. in Feb.10, by Aug.10 the T.V. shuts off ,you turn it back on it shuts off again.Go figure. Anyway we call C.S. they send out repairman,problem fixed,for now. July 11 same problem,this time,we're sorry it is no longer under warrenty.Refuse to replace part.Tell me they understand my frustration, but my $700 T.V. is my problem.Very unhappy with product.

Ahmad R Arslan

4/6/11

I purchased Philips coffee maker model HD7612 the coffee pot ( Stainless steel Thermos Carafe)of the coffee maker was broken because the pot holder was defective but Philips Corporation refused to pay for the part which cost me (109.05) dollars or replace it although the machine is still under manufacture one year warranty policy which covers every thing (except electric cord and Glass thermo carafe).

E.W. Trayler

4/1/11

Customer service? What customer service?
This once-great old brand has absolutely the worst customer service of any company we've ever dealt with. We've owned a number of Philips products, from TVs and healthcare stuff to shavers, but we'll never buy another item with the Philips label.
Management of the North American operation has developed an elaborate screen to shield themselves from customer complaints. One has to wonder if corporate headquarters in The Netherlands has any idea how tarnished their brand has become due to management style and poor service in North America.

JOHN BURKE	3/14/11
I AM ON MY THIRD TV AND NONE OF THEM WORKED FOR MORE THAN 6 MONTHS. 2 I PURCHASED AND ONE THAT BARELY WORKED WAS REPLACED. THEY WOULD NOT EXTEND THE WARRANTY TO THE ORIGINAL TIME FRAME EVEN THOUGH IT IS PHISICALLY A DIFFERENT TV WITH POTENTIALY IT'S OWN PROBLEMS. THIS NOT RIGHT AS I PAID FOR AN EXTENDED WARRANTY.

Andy Minster

1/27/11

Support for my TV problem was very poor. I upgraded software and now I have no picture.
According to customer service this happens "a lot". The folks in customer service have few options available to help the customer because their hands are tied. (How would you like to have a customer support job where you know it's a product issue yet "the rules" make you tell the customer they need to pay for fixing your product problem? I know I wouldn't be excited about going to work each day.) Perhaps a manager (with an MBA, not the school of "taking care of customers") is in charge of cutting their losses. The manager cuts support and slows the outflow of cash used to support the product (and the CUSTOMER). However, it encourages this customer to tell others, "We Won't Buy Philips Again". The end result will be lower sales and OMG! the lower sales means we won't have as many warranty costs so cutting support worked! (I should get a raise or bonus).
From the Philips website... Philips corporate goals (stated three times) are; (1) Take care of Philips and (2) Take care of the stakeholders. Nowhere do they state taking care of customers. Ironically the customer pays Philips and the stakeholders.
If Philips chooses to turn their backs on customers it will catch up with them.

vanessa jackson

1/1/11

I am a new customer the Philips products.I will never Buy a Philips product again
very poor customer service.I got no customer satisfaction.My tv is $700.00 of junk.
I want my money back . I will tell everyone I know to stay away from Philips products.I am surprised that they are still in business.They do not care about the customer.the better business bereau will hear about this.I am not done with this,I will get saisfaction ,I will get justice in this matter.

the Walkers

12/7/10

We purchased this same TV in January of 2010 and it has been nothing but problems ever since. We had Philips contact an independent repair company to repair it and it turns out that it too had the problem with the main board. They replaced it and the speaker assembly (due to crackling noise) and within days after the reapir it was doing the same "cutting out" thing. Philips said that the repair must be done twice before they can give us any options. The main board was replaced again the 2nd time by a different company and now not only had the "cutting out" problem, but the HDMI inputs 1 and 2 now do not work. Philips apologized and issued us a replacement TV... turns out that it was a "refurbished TV". This TV had a bent base bracket and sat crooked, was scratched up all over the frame of the TV and the back of the set was warped and scratched up as well.... to make matters worse the TV now cuts out, make lines across the screen (both vertical and horizontal), makes loud popping noises, and turns itself off and on. Philips sent out another repair company and they diagnosed this unit with a blown capacitor and attempted to repair it by soldering a new one onto the board. Now the TV pauses, cuts out, get a frozen picture in color while also still showing live TV in black/ white/ grey and there is no audio at all on any of the 3 HDMI ports. We have had to again deal with an inferior replacement TV and were told that this TV also has a defective main board. Originally they told us that if the new unit had any problems that they would either give us a "BRAND NEW" unit or "REFUND" us our original purchase price. As of yesterday they have now back pedaled and are saying that this TV also needs to be repaired 2 times before the can give us any other option and have said that there is "No other option" and that they cannot authorize a refund. These calls have all been noted on a spread sheet along with dates and names of who we talk to as well as every time we talk to a repair company... we are now up to 78 calls since April of this year and have been dealing with the problems since new in January... it is now December 8th and has been almost 1 year exactly. We originally purchased a "NEW" TV and have now have had it and the "Replacement" TV repaired over and over again and are left with a used inferior product and are still waiting to get this resolved. To make matters worse they are taking their sweet time at resolving this and our 1 year warranty is almost up and we still have yet to get what we originally paid for.... A QUALITY "NEW" TV. At this point we have lost all faith in the Philips product as well as their customer service and just want our money back so that we can go and buy a "QUALITY" TV set. -What is our recourse and how about some customer service recovery???

Kip Gordon Coldwater, MI.

12/14/10

Philips televisions are garbage and their customer service is just as worthless. I purchased a 42" tv in March of 2010. The television was manufactured in February of 2010 and by the end of October the television was no longer working. I contacted customer service and the very next day a repair man came to the house and tried to fix it by banging on the back of the set. When his banging did not resolve the issue the repairman said he would have to call Philips to se what they wanted to do about it. to make a long story short, over a month later a remanufactured (piece of garbage) television showed up at my house. When we opened the remanufactured (piece of garbage) television there were numerous scratches and dents on the face of the unit and the top right corner of the face was broken almost off. I contacted philips again and requested a "new" television be sent and the customer service rep confirmed that a "new" unit would be shipped. One week later I had heard nothing from Philips so I called again only to find that the "new" unit would most likely be another remanufactured (piece of garbage) television. On top of the repeated television issues Philips refused to give a new warranty to the remanufactured (piece of garbage); only a 90 day warranty would be offered. This company knows the televisions are garbage and are replacing with remanufactured televisions accompanied by a short warranty so they can get out from under these garbage televisions. All I want is my money back so I can help the Sony corporation out this year by purchasing a VISIO. I will NEVER purchase another Philips product again. So much for brand loyalty and customer retention through great customer service.

Ricky	11/21/10
I had two tvs with the exact same problem, philips wouldn't bother with me! Don't stand behind their product whatsoever!

Michael McBride

5/19/10

Even though I purchased a "BRAND NEW" tv from Philips, neither that nor the warranty gives me the right to actually own a "BRAND NEW" tv unless I'm just lucky WHICH I WASN"T!I am shocked at the lack of interest and poor quality of service I have received from this company during my warranty period with my 52" television. After having troubles with it from the very beginning, I was instructed to turn my "BRAND NEW" television over to an "AUTHORIZED" service center which turned out to be an old man in Colorado doing repairs in his garage with a screwgun. After receiving a call claiming my television was fixed, I was forced to drive all the way up to Colorado and recover my tv only to find it still wasn't repaired. I could see the repair had been done poorly(pictures), but Philips insisted on using the same repair man again who came to my house and continued with the same shotty repair techniques. After I showed him how the board SHOULD be installed, WE managed to get the tv back togethere and somewhat working. Repairman made several statements about "I din't know anything about these new tv's." TV continued to have many screen problems, sound problems, etc. Repairman gave up and left saying, "I can't fix that. You need to call Philips." He left me with my "BRAND NEW" tv now with stripped screw holes, missing screws at every level of assembly and the "SMOOTH PIANO FINISH" all warped from overtightening of the screws with his screwgun. "PHILIPS" best offer to resolve my issue is to send me another "REFURBISHED" replacement set which they admit could be fairly beaten up and I would have to accept it. TELL ME WHY I BOUGHT A "NEW" TV? WHERE IS THE CUSTOMER SATISFACTION? WHERE IN ANY OF THIS WAS I SUPPOSED TO FEEL LIKE I WAS BEING TAKEN CARE OF? I PAID SOME SERIOUS COIN FOR A "BRAND NEW" TV AND HAVEN'T GOTTEN TO ENJOY IT YET!!! I BOUGHT A MAJOR BRAND BECAUSE IT SUPPOSEDLY HAD A GOOD WARRANTY?!? I BOUGHT BRAND NEW, BUT ONLY GOT JUNK AND ALL THE WARRANTY COVERS IS MORE JUNK. I AM NOT THROUGH HERE BY ANY MEANS. I WILL BE HEARD!!!!

J. Carroll

9/1/10

I an a senior citizen who purchased, from my savings, a Phillips TV about 4 or 5 years ago. Now the TV will not turn on unless I work on it for 14 minutes pressing the buttons on the actual TV. Then, the TV stays on for a while and it cuts off and I have to start all over. I thought I had purchased a reliable product; however, now I have no TV and no funds to purchse another one. I am very upset I wish Phillips did right by me. I cannot lift the TV because it is too heavy.

Andrew M. Scott	6/30/10
I purchased a Philips television and think the workmanship is awesome. In addition, there customer service is top-notch and their handling of warranty issues is above board. I would definitely recommend Philips to all my friends. They are a world-class organization.

Annonymous	7/3/10
I have a warranty on a Philips Surge Protector that the company is not standing by. It caused in excess of $500.00 to my equipment including my HP notebook and AT & T phone. The company gives a phone # of 1-800-233-8413 to file a 'claim' for damage to equipment, but yet, they do not stand by the warranty. I am filing a lawsuit against Philips and contacting an attorney.