90 Reviews For Panda Express Headquarters & Corporate Office

On Feb. 22, 2012 at approximately 4:00pm I was pulled over at gunpoint by Whitehall Police with my 13 year old son in the vehicle on E. Broad Street in front of the Animal Hospital. One of the officers yelled for my son to put his hands up before he puts a bullet in his head. Prior to the pull over, I had a confrontation at Panda Express located at 3769 E. Broad Street where they did not prepare the ordered food correctly and they refused to give me my money back, despite receiving their food back. The manager, Carrie of the store called a false alarm in to the Whitehall Police stating that I climbed through the drive thru window and attempted to rob the store which was completely invalid. I am a Registered Nurse and granted was extremely upset with the fact that the management refused to pay me my money back for food I did not want, nor had in my possession. I entered the store for my money, the manager stated I was threatening her as I insisted on her giving me my damn money. I call 911 the operator transferred me what was stated as an non-emergency line, where I was told by that operator they don't handle matters as such given they dont know the restaurants return policy. When I asked what should I do, the suggested that I call corporate. In leaving to do such, I asked the front line employee if the lady "carrie" was in fact the manager, the employee shrugged her shoulders with a smurk on her face. I left angry at the fact that they did not give me my money, yet I did not try to rob the place as they reported to the Whitehall Police. I want it to be known the type of customer service that exist at this Panda Express. I was very patient in waiting on my order initially where I had to pull up and was given a free drink, then to find it was incorrect and when told I just wanted my money back the employees presented a confrontation versus just refunding my money. I do not appreciate the fact that a false call was placed putting my son and myself at risk and under gunfire. The Whitehall Police must do their job, I respect that, however the entity placing the false call is out of line. I am filing a complaint with the Attorney General Office regarding the matter as well. Thank you, April L. Clark, RN, BSN

I worked at Panda Express on Saticoy and Louise in Van Nuys, California before I transfered to a different store where I felt more appreciated and less taken advantage of. Sonya was the name of my manager. I must say. I work very hard and make more sales serving on the counter than anyone else because I know how to be friendly with people and show them I care about their purchase. Sonya is a selfish woman, we are not allowed to eat unless we get over 6 hours. This woman has no heart and is not friendly to people. You will see her smiling when Andrew visits and when he leaves she is the pushiest most greedy woman I've worked with. I did all of the hard labor in the restaurant every day because I was told to, window cleaning 12 ft windows, clean and polish all steel, scrub side walk with soap water until no marks and then do the inside entire store walls with degreaser. I'm a perfectionist and she knows I do everything so thoroughly. So she gave me these chores for ONLY ME EVERY DAY. I've had ER visits for back pain. Which Panda has not helped me with. I worked 52 hours one week as part time and then 35 hrs the next week. Playing around with employee hours so we don't qualify for health benefits. Real crooked! This manager ruined my health !! She'd say did you go to doctor? Aw.. you need to go. Maybe you qualify, oh, not enough hours. Sorry. All other workers at this store would agree especially the cooks that they saw her making me do the hard work. Other counter workers just serve and it's totally not right. I have worked at panda 1 year! I quit ! You need to get better management. This woman Sonya doesn't even let us eat for her own BONUS. Very thoughtful when her workers are hungry. & she will eat right in front of US! I don't work there anymore. But just go. Don't even ask the woman . ASK THE EMPLOYEES ABOUT SONYA. THEY WON'T LIE.

I was an employee at Panda Express, but was forced to quit because they wanted me to transfer to a location that is over a half hour from my home and my paycheck (which was minimum wage) would all be going to gas for my car. I still have not recieved my w2 form for taxes yet. I worked at a restaurant that closed down and recieved my w2 from them but they have still yet to pay me for my last 2 weeks of work. I currently work at Dickey's Barbeque where I got my w2 as well. does anyone know the number for human resources for Panda Express so I can call and find out where in the world my w2 is so I can file my taxes?

GOT FOOD POISONING FROM BEIJING BEEF AT 7660 W. Virginia Ave Unit D Lakewood, CO 80226 on January 30, 2012. Was sick with diarrhea and vomiting ALL night long. I couldn't eat anything else for 29 hours after eating at Panda. When I called the manager today to politely let him know, all he said was "OK". IT is NOT ok. When I tried to call the corporate headquarters of Panda Express, the phone number is disconnected. I will spread the word to EVERYONE I know not to eat at Panda Express. The lack of concern from the manager and no way to contact someone above him was unacceptable! DO NOT EAT THERE or ANY of their locations unless you want to risk getting EXTREMELY ill!

I feel unappreciated, disrespected, and rejected by my manger.. my manager puts un-nessary stress on me, even when I show up early and stay late. I put as much effort as possible into my employment at panda express even though I get paid the least out of all the employees that work there, I am also given, what I would consider, the worst shifts. Maybe it's my imagination but I'm pretty sure I do all the floor checks when I'm working, and just about everything that sucks. Although I feel like the assistant to some of the employees, I take my employment seriously. I always iron my clothes before work, show up on time and make sure everything is clean before I leave and throughout the whole time I'm there. I make sure there is no finger prints on the glass doors and windows when I have chance. I try my best to be a good employee. I actually cried when I got home because I felt so stressed and like my manager hated me. I feel like my manager and probably everyone don't care if I work there, they will just replace me.... I've been very appreciated at my past jobs, I'm smart and pay attention to detail. I don't think that just annyone is going to work as hard as me.

your menu states that you have chicken and string beans as an entree at your Pleasant Hill Rd. facility in Duluth, ga. I have been there three times to order that and they say they do not have it today. I asked when they do have it and they did not answer me. I will not be going back there again. Very disappointed. If not available, then get it off the menu. Poor customer service.

So funny we all agree that the employees at panda express are rude, stupid, even with their own coworkers and the corporation does nothing to fix the problems; they really need to train their employees properly or one of them is gonna put rat poison on the dish of the customers that they don't like A month ago I walk into these restaurant on Ceres CA and the manager assistant was moping the floor, it was almost time for them to close the restaurant and these stupid guy "david" throw water right on my feet, my AIRMAX were supposed to be red and black but now they are red black and brown after what the stupid manager assistant did, I call the corpo and after one month of investigation they told me that all they can do is give me a 25.00 dllrs gift card" so how can I get another pair of AIRMAX that cost $170.00 with their 25 gift card??? I guess they are gonna have to put teriyaki nike shoes on their meneu...

Panda Express Marietta Ga 770/509-6708 9/20/2011 6:41 pm The Marietta Panda Express has again put the wrong food in the bag so I am home with two small boxes of steamed vegetables for my kids. They are less than thrilled. Mistakes happen. I understand this. The problem is that I am home on a weeknight with my husband out of town. I have to get the twins to bed and do not have time to drive 15 minutes to the store, get the issue resolved and then 15 minutes back to get dinner on the table. So my options are - I can take the loss or drive all the way over there to get reimbursed or to have the order corrected. I am at home with the kids and they are headed to bed so I decided to call. That is when I became angry. The manager on duty could not be bothered to speak with me on the phone so I was talking to a kid who worked the register. Twice he told her that there was a customer on the phone, twice he was told no. It seems that the store manager is out of town so the manager on duty is covering everything. Maybe she is overwhelmed? I do not know. I left my name and number with the young man on the phone asking that the MOD call me when she has a chance. It is 9:53 and I still haven't heard from her. It does not matter though. The fact that she cares so little about a customer is shameful. My children love Panda Express but I cannot deal with a store that treats its customers with such disrespect. This is terribly disappointing.

My family and I have been eating at Panda Express several times, since we came to Arneill, Camarillo, ca. We've always been satisfied until today (Monday, Sep.12,2011 in the afternoon). The gentlemen that we were being helped by didn't greet us, didn't offer us a sample, and was being extremely rude, by the way his name was GABRIEL.  Their shrimp was so dry and over cooked we couldn't eat it; the fried rice was dry and tasteless. The chow mein was overcooked. Consistency is what makes a business successful. Too bad we won't be eating there again for quite awhile. You really need to train your staff some more.

Seeing as thousands of people eat at panda express a day i don't think they are too worried. Besides, they are all foreign people that work for the company... You may have to speak some form of asian language for them to get the hint. The people the workers for the company don't make very much money, so maybe you should all stop complaining and eat somewhere else... Because this place tastes so much better then any buffet out there. I love how people complain, you knew what you were getting before you got it. You can physically see it in front of you... Sooooo... not their problem it's yours. Imagine if everyone wanted more meat then the veggies, then there would just b e a pile of vegetables that are most likely going to be thrown away. Once again, if you aren't happy of how they do things... then you should stop whining. I love the Panda Express that I go to, and always receive great service and food.

I got sick as hell from thier food and got no resolution so far ib 2 days and counting

I went to one of the Panda's Express in Carmel In, the servers have no clue of what to do, when customers come in an order. They stand there looking @ the customer,instead of asking the next person in line can i help you. The noodles are cooked with whole onions, you served more onions then noodles, the same with the Bejing beef, you're served more red peppers then meat. If you ask for less onions or peppers you get this attitude an nasty look. Your prices are a little high for the service you rec'v. Someone needs to take charge before your doors close for good. Very poor service, slow unorganized,an also watch what they charge you, practically every time i go there they wnat to cahrge me a dollar more then what the meal cost. I called corp. office left a message for Elsa manager to call me lets see what happens.

hi what happened to the king pow shrimp

Went to Panda Exspress in Melbourne FL. I order the Orange Chicken and the Mushroom Chicken. THese items are not suppost to have peanuts in them. I am allergic to peanuts and guess what I had peanut chucks in my orange chicken. I had to rush my self to the hospital after eatting it. SO if you are alleric in any way to peanuts do not eat at Panda exspress.I have a big hospital bill I want them to make it right.

Do any of you people writing these complaints actually expect Panda CORPORATE to do something about these issues??? Nobody can help the fact that only morons and slackers will work at their locations, due to the pay level. This is just the way it is, and don't think for a second that these corporate douchebags are going to help you in any way. What a world huh?

Myself and my children enjoy Panda Express we often eat there 2 or 3 times a month we visit several locations but the main location we enjoy to eat at is the one near our home here in Chandler, Arizona off of McQueen and Pecos on 5/30/11 myself and my daughters were wanting Panda for dinner well my 7 year old daughter always has the rice bowel with orange chicken with an extra scoop of chicken knowing that there will b an extra charge (NO PROBLEM) well this server named AMIRA had a problem with that, I let her know that I've never had a problem with any other resturant and she demanded to know what store it was. I didnt want to argue in front of my children and paid for our meal while we were sitting down having our meal I noticed that the server AMIRA was whispering to another employee while having a smirk on her face glancing at me then the other employee glances at me also. I have

Correction: Our corporate office address (we call it support center) is: 1683 Walnut Grove Ave Rosemead, CA 91780 p.s. ECorporateOffice staffs: please correct the above entry if you care about data integrity. Thanks.

I WAS VERY DISAPPOINTED WHEN I WENT INTO YOUR TEMECULA CA STORE ON WINCHESTER, THE MANAGER BY THE NAME OF SONYA WAS VERY RUDE AND MEAN!!!..SHE SEEM TO BE HARRASSING ONE OF HER EMPLOYEES IN FRONT OF EVERYONE WHICH I THOUGHT WAS RUDE, THE POOR GIRL WHO SHE WAS BEING MEAN TO WAS NAMED SAMANTHA AND SHE WAS LOVELY TO US WHEN SHE HELPED US WITH OUR ORDER, I ALSO FELT VERY BAD FOR HER. PLEASE SOMEONE NEEDS TO FIRE THAT MEAN MANAGER, I COULDNT BELIEVE MY EYES WHEN I SAW THIS!..I WILL NOT BE BACK TO THIS PANDA!!!

I'm a 20 year old college student who is more educated than my boss's boss and can actually speak english, unlike the majority of my fellow employees (oh yeah, and I'm a legal citizen). I've been working at Panda for almost a year now. First I worked in Palatine, IL. While there, I felt I was underpaid (did lead counter work and cooked), however it was still ok. I then transferred to the North Bridge store in Chicago, IL. While working here, my first manager threatened to give me a warning, although my register was accurate and he counted it wrong. I also had to cook on many days, while still being paid minimum wage. My new manager, Matthew, is great. He knows how to handle and respect people. But his boss, Ken, is the reason I'm quitting. I've always been the hardest worker at both Panda's I worked at, and I was constantly talked to about being a manager once graduating. Ken was the main factor for me quitting today at work. When I first worked at the Chicago store, Ken told my old manager, Brian, that I needed a hair cut although my hair was fairly short (Not even past my ears). I did it. Now Ken wants me to cut it again, and my hair isn't even long. I offered wearing a hair net, but he said I either need to cut my hair or work in back. I would work in back since I don't mind it, but since Ken is treating me like this, I would rather just quit. So Panda Express loses one of their most educated employees. News flash: Most Panda Express managers don't do anything. It's the employee's being paid minimum wage that keep the store running. Once you realize this, you will have better workers, because your smartest best workers won't quit. Also, Panda needs to adapt to the changing times. Maybe old people stuck in the past who can barley speak English, shouldn't be running your company. (I can't count the amount of times people have said "thank God you are" here because they can actually understand me and I can understand them). Last...I got my friend a job at Panda about half a year ago. He still works at the Panda in Palatine, Illinois. We were both hired by Jason at the time, but now a girl named Jenny is the manager. I always have to hear stories from my friend, so I figured I would just share them with you. Jenny was having sex with another Panda manager who was married until his wife found out. Now she is sleeping with another Panda manager. Also, this is after she has been very flirtatious with and possibly sleeping with an employee. (Just so your aware of what is happening in your Pandas). I guess this complaint stems from the fact that I know I should be able to work up front if I wear a hair net (How come women don't have to cut their hair?). Ken is breaking regulations by telling me that I either need to cut my hair or work in back. Ken has also discouraged my hopes in college, and told me I should just be a manger at Panda. (Why would sometime say that to a student working hard to pay for their education?). Also I know how many illegal's work at Panda. Contact me if you want more information. Thanks, Jake

I frequent panda atleast a few times a month and I beleive they have great service and great food.... however,I have aplied several times was interviewed twice and was told they are "piky" with who they hire. I just wish they had a better employment oportunity.

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