OfficeMax Corporate Office | Headquarters Contact Phone Number & Address

Karen Taylor

4/10/12

I took papers into an office max to get faxed and they sent the papers to the wrong number. These documents that were faxed had private information on them such as bank account numbers, social security numbers, addresses, etc... When I called the store I was told that there was nothing that could be done. There was no way for them to trace where the papers got sent. No one seems to be willing to take responsibility for their mistake. VERY disappointed and mad. I will be checking often to see if anything happens with identity theft, if this occurs Office Max will be held accountable for any damages done to these accounts.

T. Southworth

2/14/12

OFFICEMAX, 1568 MARINA BOULEVARD, BULLHEAD CITY, AZ. DO NOT OPEN YOUR EMAIL IN THEIR STORE facility. On 02/13/2012, I needed to print a document, I was 100 miles away from home,(I had used this store location before) I went into OfficeMax copying department and requested to use their computer to access my email.

YOUR PERSONAL EMAIL ACCOUNT WILL GET HACK

Today, I have tried to access my email from my personal computer and every time I kept getting a message on my screen telling me "UNAUTHENTIC UNATHORIZED WEB CERTIFICATE" and shuts me down. These stopped when I finally was able to log in and CHANGE my PASSWORD. As I said, I had used this OFFICEMAX facility before around September 2011 and guess what I had the same problem, at that time every customer in my contact list received marketing propaganda showing my email address. I am not in the Marketing field. I immediately call OFFICEMAX in BULLHEAD CITY, AZ 928-704-4333 and requested to talk with store manager. I was transfer to a man, who said his was SAL(probably not correct spelling) I explained to him that I had been at his location to access my personal Email the day before and that was the only time I had OPEN my personal Email and today I was having issues trying to access my email from my personal computer and I remembered using their Copier department computer in September from this same location and somebody kept breaking into my personal email and send mischievous emails to my contacts, and now it made perfectly sense that both times that I had access my personal Email from their facility, both times my Email gets hacked into, Sal explained "that the computer in the Copier Department all the public have acces to it, and next time I want to print a document to just go head and EMAIL it to their EMAIL ADDRESS" AS HE FOR REAL. OFFICEMAX charges $1.50 per minute for the use of their store computer, I do not believe that the public is going to seat for hours at OFFICEMAX store computer trying to break personal Email's private PASSWORD at the rate of $90.00 dollars an hour.
The first time, I lost quite a few of my customers because of this action, I could not figure out who had broken into my EMAIL account, I submitted a complain to MSN customer support and guess what they shot down my personal EMAIL that even I could not have access to it, I lost ALL my list of contacts along with very important Email letters, Email Contracts. This time I have no idea what kind of damages have been done yet, I'm afraid to even find out.

Sheila Wade

1/17/12

I tried to order 1 ink cartridge, but the website kept kicking me off, then had me down for 3! The order automatically had the money taken from my account, even though I was constantly told I wasn't being charged until the order ships. Lo and behold the order just "happened" to ship the same day, even though I asked for an IMMEDIATE cancellation and credit to my account. I was told they couldn't credit my account back on the spot and would have to send my "request" to another department and THAT would take 24 hours! Really. How did my order which takes 1-5 day to ship get process before my cancellation and refund??!! OfficeMax's customer service is a joke! Reporting them to the FTC.

Scott Picard

1/17/12

It doesn't get any worse. I thought CVS & Longs Drug Stores had bad service. Both OfficeMax stores on Maui need to rethink their employee training program. The employees are not friendly and lack basic knowledge. If I was a stock holder (I'm NOT) I would be selling every share I owned in OfficeMax. How can these guys exist? The U.S Postal Service gives better service and I think their about 7 billion in the red.

Shannon Aulerich

1/3/12

I am sending this letter to complain about an order I placed with your Company.
See timeline below.
Ordered Laptop online Friday Dec 2nd
(I placed this order because of an email sent on Friday Dec. 2nd advertising Black Friday, every Friday)
Money withdrawn for Laptop Wednesday Dec. 7th
Called Customer Service Thursday December 15th
I called customer service because when I tried to track my order (#934673042), your website said it was not a valid order number. I was told that the laptop was delivered on December 8th, via third party and a ticket (#8000247905) was opened to track my order. I was told I would receive a call in 48 – 72 hrs.
Called Customer Service again Sunday December 18th
I was told that the ticket had not been looked at yet. I indicated if I did not receive a call by Monday (the 19th) to cancel my order since the laptop was a gift for my daughter’s Christmas Eve birthday.
Customer Service called Tuesday December 20th
I was told that the order was cancelled, it never shipped(lack of stock in warehouse). I asked why my money was taken and why did the two customer service people I talked to, did not see that the order was cancelled by the warehouse. She indicated that they must not have been looking in the right place. I was then given a credit # and was told I would receive a credit in 3 – 5 business days.
Money debited into my account Friday December 30th.
I am very aggravated by the entire situation; first, because my money was taken when my merchandise did not ship. It took 2 calls and 5 days later I found that my merchandise in fact did not ship and it took another 10 days to get my money refunded.
To add to the disaster, I have been unable to get another laptop for my college-aged daughter under $400.00 anywhere since they a

Shannon Aulerich

1/3/12

I am sending this letter to complain about an order I placed with your Company. See timeline below.
Ordered Laptop online Friday Dec 2nd
(I placed this order because of an email sent on Friday Dec. 2nd advertising Black Friday, every Friday)
Money withdrawn for Laptop Wednesday Dec. 7th
Called Customer Service Thursday December 15th
I called customer service because when I tried to track my order (#934673042), your website said it was not a valid order number. I was told that the laptop was delivered on December 8th, via third party and a ticket (#8000247905) was opened to track my order. I was told I would receive a call in 48 – 72 hrs.
Called Customer Service again Sunday December 18th
I was told that the ticket had not been looked at yet. I indicated if I did not receive a call by Monday (the 19th) to cancel my order since the laptop was a gift for my daughter’s Christmas Eve birthday.
Customer Service called Tuesday December 20th
I was told that the order was cancelled, it never shipped(lack of stock in warehouse). I asked why my money was taken and why did the two customer service people I talked to, did not see that the order was cancelled by the warehouse. She indicated that they must not have been looking in the right place. I was then given a credit # and was told I would receive a credit in 3 – 5 business days.
Money debited into my account Friday December 30th.
I am very aggravated by the entire situation; first, because my money was taken when my merchandise did not ship. It took 2 calls and 5 days later I found that my merchandise in fact did not ship and it took another 10 days to get my money refunded.
To add to the disaster, I have been unable to get another laptop for my college-aged daughter under $400.00 anywhere since they are all

William Burger

12/22/11

Black Friday Online Experience: Just like another customer found out, I ordered a computer online during Black Friday sale. I received error messages on both attempts. I change to Google Chrome and my purchase went right through with email confirmation and shipping confirmation two days later. Sounded great a computer arrived a week later. Two weeks after arrival of computer two more computers arrive and my account is debited for the computers; No confirmation, no tracking, no notice at all. I brought to box store and of course they gave me the run around. I called customer service from store and they stated they did have server issues and multiple orders went out. She spoke directly to manager to give return information and to debit my account (I thought).
Manager inputs information and says it will have to be store credit. Yes, store credit on computers I never purchased. We went back and forth on the phone and one on one and finally I have to wait for Office Max to pick up computers, get to warehouse, and then they will debit my account. This at Christmas with $650.00 of my non-authorized money in their pockets. I will never work with this company again. Their business structure is pitted against each other. Even when they caused the issue, talked directly with each other, and agreed they were at fault they still would not rectify the situation. This is a very disappointing experience.

12/22/11
Bank Account has not been credited. Calling at 9:49 to inquire about progress to customer service advocate. Pulled up first order. Told it will be 6 to 10 business days which leaves best case scenario at the 29th of December. It was obvious in conversation she would not be able to do anything. Simply apologized for inconvenience. Sent the second of two online requests for help. First came with no reply as of 6 days. Below is from 12/22/11 at 10:01 am.

Below Added and Mailed to Corporate at 263 Shuman Blvd Naperville, IL 60563

Your company’s unwillingness to be “customer advocates” has created a stressful situation for me. Unfortunately, I can only complain and spread the word as far as possible of your inept business practices that advocate for individual departments and not the customer. I most likely will incur a late fee on my automatic mortgage payment, a late payment mark on my credit report, and late Christmas presents as you are holding on to my money that was never authorized to be debited. I still find it hard to understand how you can admit to a mistake (Servers causing unknown multiple orders) and not fix the issue immediately when brought to your attention. The inability for your separate departments (Customer Service and Box Store) to talk with each other and fix this for a customer is a sign of a non-customer advocate culture at OfficeMax. I now have a better understanding of why our school district uses Office Depot as a vendor and not OfficeMax.

judy mcgee

7/14/11

i placed an order in store for impress/print service on sunday and told order would be placed on monday and proof available monday afternoon. called tuesday they had no order, what order??? who are u?? went into store again and for 2 hrs repeated all the instuctions i had given on sunday...........their staff was like dealing with the 'three stooges'. what a train wreck.........they do not know how to use the equipment. after 'observing' for 2 hrs (?) the store manager not once came over to try to correct the problem or at least apologize.GO ELSEWHERE, THEY ARE LOSERS AND THE MANAGEMENT IS PATHIETIC!!!

Christopher S. Ross

7/17/11

I represent the Young Marines program in Lansing,MI. A small part of a world wide non profit organization. We donate our time and love to the kids of the Young Marines to help strangthing the youth. Our future. We are having A fundraiser and needing to make up lots of fliers to pass out to the public.If it's not to much to ask,if you would concider donating a black ink cartrige to do the fliers. If you would like to contact me for any reason please do. At any time.919-262-8888.Thank you for your time and concideration. Christopher S. Ross

marc vandenbergh	4/9/11
office honolulu people are uninformed and ripe offs the italian man working there should be fired for all the miss information and lack of product knowledge.There disepitive practices are going to reported the state regultory.

Stella Casale	2/13/11
The office max in Lake Jackson sucks. The ink you will purchase there is bad. I have purchased several 564 ink packs from there if there is something wrong with the ink they will not replace. also when I purchased two inks fron there at 35.99 each they gave me one that was returned by another customer. I will never shop there again.

Sara Mendoza	11/2/10
Your office Max store in Farmington New Mexico had an employee named David. I hope he isn't the manager. Very rude.

BILLY HOLLINGSWORTH NATIONAL HAIL REASEARCH CENTER	10/12/10
YOU HAVE A MAJOR PROBLEM WITH TEL A CHECK NOT EXCEPTING CHECKS FROM BUSINESS AND COSTING OFFICE MAX MILLIONS OF DOLLARS MY NAME IS BILLY HOLLINGSWORTH .IAM THE CEO OF THE NATIONAL HAIL RESEARCH CENTER I WAS HUMILEADDED IN ONE OF YOUR STORES YESTERDAY BECAUSE OF TEL A CHECK. PLEASE CALL ME YOU NEED TO GET RID OF THEM.254-386-6615