270 Reviews For Nissan Headquarters & Corporate Office

service dept

I would like to thank Buddy in the service dept for always looking out for my safety. I would never want to work with anyone else. He is courteous and thorough. I trust him with my Nissan Pathfinder and know I am driving in a safe vehicle if Buddy checked it for me. I don't worry about breaking down. Buddy please don't ever leave Nissan.

2008 Pathfinder

When my 2008 Pathfinder started choking I mmediately took it Ganley Nissan and they first told me it was fixed then I soon relaized it wasn't I called the dealership back and took my car back even rode in the car with the mechanic so he could hear and feel the problem and he insisted there was nothing wrong with my truck. I drove my truck around for at least two months when i finally took my truck to another dealership and they not only diagnosed my issues they told me the reason why the previous dealership didn't fix it was because everything was covered in my warranty. My car had a bad transmission and radiatior just like every other Nissan. This is covered under my warranty the other problem is now all of a sudden I have a bad tire rod and need an wheel alignement guess they are going to make some money out of the deal!

Lack of knowledge and service

I was the not so proud owner of a 2007 Nissan Xtera. I no longer have this vehicle. I had a problem with the coolant and the transmission fluids comingling, a problem that Nissan knew about, but failed to inform their consumers. I had just made my last payment, and gee .... my warranty had expired, and my extended warranty had expired(by three days). I was quoted $5100 for a rebuild transmission and radiator... Called corporate office - got no wear... no apology, explanation; they just kept telling me that my warranty had expired. Needless to say I have had to purchase a new car. My trade in was 1/3 of the retail value of my car... Got it put to me all the way around... Shame on Nissan!!!!!

Nissan dealership in Billings, MT

I think it is important for consumers to know the good and the bad in regards to Nissan services. There are mix responses to the vehicles themselves, but I see consistent complaints of poor service. Wonder if the company reads these posting or responds? I have a long story of how poorly the communication and customer service has been with the manager "Tadd" at the Nissan dealership in Billings. It has been very frustrating and wish my truck had broken down in a different city. They have had my vehicle for 3 weeks now, lots of excuses, never call unless I do, make promises they then do not keep, very obvious of no customer service training. A strong sense of insincerity.....doubt I will purchase a Nissan again if they cannot support their product.

Not happy where's my DS cad????

Terrible service, why sell me a 2013 sentra with no DS card on my navigation system. Why does Julio Rodrigues at Mission Hills keeps telling me come back tomorow for sure we will have it. Why is my 2013 not have its DS card for navigation. Im just fed up with Nissan.i'm not purchasing another car from Nissan. Now i got to wait until he calls me and tells me we don't have it, when will i get my chance and try the navigation sytem??? I want to return car. I want my money and wasted time back.

Regional vehicle clearance

We were looking at looking for suv, were told if we could down,7000 down plus 695. a month short term, was told the price. The person in charge, was not people person. This took place at Premier Nissian in P aris,Tn. Also was told us,they had their banks but find out not.Please look into this matter. We will not be back.

Nissan versa

So we just bought a Nissan versa 2014, and the car stumbles and it turned off TWICE ON THE FREEWAY!! So we took the car to the dealer and all they did was give us a number to contact corporate and that to me is not a way of handling the issue, because how about it turns off just about of no were and I get a car accident and I didn't get approve for the gap insurance well that is not good you should either recall the cars or give us a car for now but no, is something happens it will be a lawsuit on this!!!!

Worst franchisee

I have had the worst experience with a Nissan of Melbourne. It was so bad the owner of the dealership called my wife to threaten her on the phone. This was explained to Nissan Relations Specialist several times and so far nothing has happened. The sales people failed to fulfill what they say and the owner doesn't want to honor anything they have said to us. This is my 2nd and LAST Nissan ever! FYI, I paid cash for the entire vehicle.

THIEVES AT DOWNTOWN LA NISSAN!!

I am a returning customer at downtown la nissan who purchased 3 vehicle in the last 9yrs. I recently went in to trade in my pathfinder for a rogue. When I returned home with my new car I realized I had left my wedding ring in my old car. After contacting DOWNTOWN LA NISSAN I was told my car was sold. I went in to the dealership to find my car parked in their secured parking lot. My wedding ring was missing and management refused to resolve the matter. Instead, they accused me of making up the story about my stolen ring and told me there was nothing they can do. Any dealership with honest employees would have turned in my belongings and given my a courtesy call.I will never recommend nor do business with Nissan again!!

2003 Nisson BAHA

I think your company was way before it's time with the Baha. I get stoped all the time with people asking me about it. Mine is a solid color gray and people just love it. I get compliments on it at least once a week. I can't express enough how I feel. I think stopping their production was a big mistake. A young couple just stopped me in the parking lot of the supermarket an hour ago that's what prompted this note. You really need to reconcider this truck.

No more Nissans for me

I have purchased four Nissan vechicles in the past 30 years. On my last purchase I was asked to fill out a questionaire on my purchase experience, which was not to pleasant. Because of my answers , East Coast Auto Mall got a lower rating and the Sales Manager informed me that I would be rejected from using their service department. So my reward for filling out an honest survery is to be penalized by Nissan. I will never buy another Nissan product again.

Catalytic Warranty

In my Nissan Armada, my Catalytic Converters broke up, went into the engine, and destroyed the engine and the muffler. Took it to Nissan to have it fixed under the Cat. warranty, but Nissan blames a faulty fuel pump. The fuel pump has never shown any problems and no error codes were ever recorded. (My mechanic disputes the faulty fuel pump theory). Nissan quoted me $16,000 in damage, and they refuse to fix the issues which fall under warranty. My kids and family will never buy a Nissan again.

My nissan

to whom it may concern I just wanted to tell you that I think Nissan is one of the best car made. I just had to say good bye to my Nissan and I have be driving it since 1988 brand new until now 2013, I just wanted the company to know. Ronnie

2005 PATHFINDER SE

In April I received a letter tslking about cross contamination with the transmission and radiator at the time had no issues until about 2 weeks after receiving letter so I called to be told was not covered because over 100, 000 miles. So I called dealership to be told would cost around $8000.00 to fix. In this economy who has that much money just laying around. I feel Nissan should stand behind there product since this would be a FACTORY DEFECT. This is bad businesd when we as customers bought and paid for thinking weade a good decission when purchased. Boy did we get the dhaft.

2005 nissan frontier

My Nissan frontier would not start about 2 months ago so I had it towed to our local Nissan where It was diagnosed with a bad crank shaft sensor and camshaft sensor (paid $140.) Those were replaced and now it rattles real bad and have trouble shifting gears and after a couple of weeks I took it back to the dealer sat jun 15 2013 and they told me that they would start from square one and that they would charge me another $140.!!!! I've had way to many problems with this truck..I should have kept my Toyota...

Pathfinder Transmission

As soon as my 2007 Pathfinder hit 100k miles the transmission started making strange noises and trouble shifting gears. After reading the horror stories from all over the nation, I had that sinking feeling in my stomach. It was the same plague that had been affecting thousands of Nissans. Epic transmission failure due to a manufacture defect. It cost me $4,000.00 to replace transmission and radiator. Nissan admitted that it was a known defect, but refused to help its customers out with repairs or cost. BAD business decision Nissan....time will tell.

2013 altima

we received a recall letter about the transmission changing when going down a hill.it feels as if you hit something when we took it back we were told nissian had not figured out the problem .we should have been told this when we bought the car.do we drive it? what are you going to do when it tears up. I think it only fair you warn your prospective byers. gary smith Hawkins tx.

2013 altima

we received a recall letter about the transmission changing when going down a hill.it feels as if you hit something when we took it back we were told nissian had not figured out the problem .we should have been told this when we bought the car.do we drive it? what are you going to do when it tears up. I think it only fair you warn your prospective byers. gary smith Hawkins tx.

Bad Service

Had to take my 2013 Altima to shop to have an o2 sensor put on! Well while they were changing it, they messed something else up on the car and had to keep it! Well they drove my car 500 miles while it was suppose to be in the shop getting worked on!

Bad treatment by dealer

I have recently written a letter to the CEO of the company and no one has had the courtesy to follow up with me... I did receive a call from someone in the corporate office in TN... I have returned a Kim the call several times and she has disregarded my calls. It seems that this a normal practice because I was also in touch with a Eric and he too has not returned my calls. We have owned 5 Nissan autos including one that we purchased about 3 weeks ago.. Great car, great product, lousy customer service from corporate. I intend to get a response if it takes me weeks... It is obvious that a customer's concern is not worthy of a response. The next call will be to someone in the higher echelon telling them how un-professional their corporate customer service dept is.

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