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Amy	8/8/11
Your apartment complex in Houston, TX The Plaza on Westheimer, is a JOKE! You have the most unprofessional staff working for you, I pay a bill for my water every month, but I don't think I should when I have constantly had to take cold showers. The roaches are terrible!! this place is filthy and disgusting and filled with criminals!!!

Honey	7/9/11
I love reading these articles bceuase theyÂ’re short but informative.

Bonner	7/11/11
I might be baeitng a dead horse, but thank you for posting this!

Poor Management

5/9/11

I am very dissatisfied with the management of this property. The individual who is managing this property has proven to be incompetent and insufficient in solving threatening and harmful situations.

The ventilation in the apartment is terrible-the neighbors below me smoke-I'm allergic to smoke-after months of notifying management, the management office offered me a one-time rent discount of $200. I did not feel valued as a resident in this circumstance. I have made numerous complaints about the ventilation and air inside this apartment.

Second, I had a 7-day eviction notice on my door-very alarming to find on the door upon returning from work. The management, Debbie, said she left me several messages about complaints regarding my dog-this was not true. Upon further investigation, it was discovered that in fact, I was never made aware that there had been complaints about my dog barking, so the eviction notice was not validated.

Furthermore, Debbie, the property manager, left me a voice message on Memorial Day weekend warning me that my car would be towed if I continued parking along the curb-as I have in the past. Once again, I was never made aware. According to Debbie’s email, there had been numerous times the officer on duty noticed and I was NEVER made aware. I have pictures taken of the parking spot where I was parked to prove that there are NO "violation parking signs" in front of the parking space. This is poor management-causing panic for a tenant, not notifying the tenant of the problem until it becomes escalated and not communicating effectively to the tenant of the problem so that things can work proactively and not reactively. If I was made aware of the issue as soon as management was, it could have been taken care of a lot earlier. Our own property manager has been parking in “handicap” spaces recently because she is visiting her boyfriend who lives below me. Do rules and laws only apply to the South Pointe residents?

Additionally, there have been several occasions where maintenance has entered my apartment without my notification. One particular occasion, I only found out through a neighbor because my dog escaped. Maintenance entered my place while I was at work and meanwhile, my dog escaped. No one from South Pointe management left me a notice or note behind. I brought this matter to the management's office immediately-nothing was taken seriously and again, I did not feel valued as a resident. The management and service provided to me as a resident, has been VERY poor.

Please see my previous comment-the community management is VERY poor. Slow responses to tenant requests and complaints. I have been notified on two different issues after the problem was escalated to the point of eviction and my car being towed. In both cases, I was NEVER made aware by management that there was an issue. This is poor management when you cause and induce panic among a tenant. How can you serve a tenant an eviction notice for a dog barking incessantly, when the tenant never knew there was a complaint of problem? This is not legal, nor fair. The communication is VERY poor with this community management.
Maintenance has entered my apartment without my notification, nor notice of a work order innumerable times. This is not legal and is an invasion of privacy. I am a single female and frequently work at home. I could have been in the shower, on a business call etc. This is neither right nor professional. I brought this matter to the attention of management and it was not taken seriously. I could have made it a bigger issue a further investigated the law regarding this issue. A neighbor notified me of at least one incident in which Sergio entered my apartment-without my notification or consent because my dog escaped and the neighbor rescued my dog.

Overall, I feel that this property and its features are average for the money spent and the location. I do not have a sense of safety from the neighbors or the management staff. I've been harassed by a tenant about cleaning up after my pet, which I habitually do, I've been scared to death of losing the roof over my head when I received the eviction notice, because management decided to wait to tell me about complaints from my neighbor regarding my dog barking. The upgrades in my apartment are fair to poor. Half of the outlets do not work, there are dips in the floor, and the appliances are mediocre.

At this point, I feel that the service and amenities I receive for the price is mediocre and somewhat poor.

I have had a leaking roof for over one year. In over one year, I have received ONE “notice of entry” document on my door. Upon receiving that notice, I am able to make arrangements ahead of time for the maintenance staff. I have dealt with mildew, smoke-filled air, mold, bugs and a leaking roof. Additional maintenance requests either went unrepaired or I repaired them myself.

Thursday, February 4, 2010: 1st report of smoke and allergy
Monday, February 8, 2010: 2nd report of air-called in sick to work
Wednesday, February 24, 2010: Dog barking-no warning/neighbor harassment
Monday, March 29, 2010: Leaking roof complaint-soaked bed
Monday, April 12, 2010: (Debbie) “believe it is fixed”
Monday, April 26, 2010: Roof still leaking and complaint of Zoey’s escape in addition to complaint of unknown entrance into my place by maintenance
Thursday, April 29, 2010: (Debbie) “no work order”
Thursday, June 3, 2010: Complaint of threat to tow my car-pictures attached to complaint
Thursday, December 16, 2010: Christmas packages-Debbie “note blew away”
Wednesday, January 12, 2011: Complaint unknown maintenance entrance and key left in my door
Thursday, January 13, 2011: Carpet cleaning no-show complaint
Saturday, January 15, 2011: (Debbie” response-out bc of flu
Wednesday, March 30, 2011: Maintenance requests-no responses
Wednesday, March 30, 2011: (Debbie) contractor to be here shortly
Thursday, March 31, 2011: Complaint-water leakage, roof not fixed, light bulb not fixed-lock change
Friday, April 1, 2011: Email at 11am from Debbie-no need to change lock-came home from lunch and lock was changed-no phone call-requested phone call
Friday, April 1, 2011: 2pm-ish-Roofers need not go inside, but came and dog wasn’t put up?! Huh?!
Friday, April 1, 2011: 2:50pm-ish-email stating lock was replace-no phone notification as requested by me
Friday, April 1, 2011: 7pm-from me-no news on roof situation, no notice of intrusion, complaint of water leakage
Monday, April 4, 2011: (Debbie) “they got tied up” on Friday-need to make an appointment to evaluate damage
Monday, April 18, 2011: (Debbie) “will release me out of the remainder of lease
Wednesday, April 20, 2011: Complaint about mold being issue along with water leak
Wednesday, April 20, 2011: complaint about headaches, breathing, etc.
Wednesday, April 27, 2011: Medical procedure and intrusion without notice
Monday, May 2, 2011: Complaint about bugs

janet miller

2/26/11

your gaithersburg verandahs has really gone down hill through the years,and that rude unprofessional character jeff in the office is a joke, and doesnt know how to treat people. I have been here for atleast 7 or more years but because of his rude attitude and a severe mouse problem ive had since you all have let alot of pardon my expression trash move in and do what they want to the property, i have decided to start looking elsewhere to live , because Ive been living with the mice for over a year now,so my rating at this point would be a joke!!! Im sorry to say and the office owes me alot of back rent that they need to get straight real soon or Ill proceed to call my attorney.This is not fair at all because I have been a very good tenant through the years andI really didnt want to leave this soon.they also just got rid of one of the best maintenance men they will ever find,your staff has told me your office is taking care of the new trash like gold and us old people like total crap, all the tenants are saying the same thing so expect some more vacates in your near future. Its really a ashame!!!!!!!!!!!!!!!!!!!!I always talked so highly of this place.By the way I was told I would get an apolagy from Jeff said Trevor and I never did but its to late now, Thanks for listening to my comments I would appreciate someone getting my money back to me A.S.A.P. Thankyou so much ,Janet miller sorry this isnt in letter form.Im just a little upset at this point because the office has taken advantage of my kindness and know that I hardly never complain or ask for anything.Thankyou Again ,If You can help I would deeply appreciate it.,