Metro PCS Communications Corporate Office | Headquarters Contact Phone Number & Address

K. sanders	12/29/11
I have had to replace my samsung sch-i220 6 times! all defective! and the last time, the warranty was out so i had to pay $70 because they want to give me defective phones...guess what? 3months after the paid replacement, this one is defective! its stuck on "phone off" mode and cant use the phone for anything. so what? pay another 70 for a defective phone!!! ???

Saundra Robinson

10/3/11

Here's one for you: I need to change my payment date to coincide with my check date. Told by 2 people, including supervisor that the only way Metropcs can change date is for me, the customer, to default by NOT paying my bill for 7 full days and then when I pay the bill, the payment date will change. Oh yes, I will be without service for those 7 days. WTF??? We can send people into space but can't change my payment date?
Thank God for social media. May I suggest that EVERYONE who has had a problem with Metropcs put them on blast on all social media sites.you belong to. Expose the madness.

Julito Montana	9/7/11
My phone service was suspended they said non payment.but i did thrught my ATM amount of 46$ dollars debetcard on 9/1/2011.why is that what is going on.please check it out.thanks

Mimi	7/6/11
If you want to talk with someone at metro,pretend to be a NEW CUSTOMER and ask for more detailed info and you will be able to talk with a rep!! F*!K metro

jewelzkelly-nagel

7/8/11

I bought motorola zte in 2008, purchased new phone so i put my very expensive zte away and used newly purchased phone from metro. my metro samsung phone began having problems so i tried to re-activate my motorala zte, never in my life having verizon service, my metro zte is now un-able to hook up the recorded prompts go to verizon. metro's explanation is that the programing code for metro and verizon are so similar that it causes confusion to the phone. In the meantime, i have no working phone and metro states they cannot do anything to solve the problem. I am tired of being robbed without a gun ecspecailly by multi-millon dollar companies. who really looks out for the customer/ consumer? when i try to get help, it's circles of empty promises- ring around the rosy. this is not right! i am outraged!

bertha

7/25/11

omg the worse ever i guess it is true you pay for what you get !!! very bad customer service you can never get a hold of a superviser or the corporate office they give you the run around for everything they are i a hurry to see a phone with no instructions you are on your own the minute you walk out the door with your new phone if it brake OH WELL!! then you pay again and it take 3 weeks before you get a new phone thats if they even order it for you im so like WOW !!! really this bad .

Jacksom1355	3/14/11
When our high tech jobs are being outsources to India where the average pay is about 30% of U.S. wages, I am highly offended that Metro PCS uses Indians/Pakistanis in their commercials. Although I had to pay a cancellation fee, I cancelled my Metro PCS service and will NEVER use them again. Join me and BOYCOTT Metro PCS!

	3/6/11
I just filed a FCC complaint and i willbe suing them in a civil court as well. They took my payment on the 28the of Feb 2011. disconnected my service 03/04/2011 and request that i make another payment....I will see you in court metro peace...OF....$#$%%

chris	1/27/11
I agree... the service stinks. Not one agent picks up the phone. THa automated recording is useless..... I hate ever having to call about a problem.Can't believe your still in business and I still use the useless service that you provide...i guess you get what you pay for...

Carmell36

12/6/10

I paid my monthly metro pcs bill for 2 lines $78.00 and Metro decided to take that payment from my account twice. This is a recession and who can afford to pay you cell bill twice at once. Metro says it will take 4 to 7 WEEKS to get my $78. 00 back they took in eror. In this case my bill will be due twice by that time and who even knows if I will get my money back. The customer service reps and manangers they have so called trained to deal with paying customers is THE WORST EVER. METRO does not stand by or up for their customers nor do they care. Guess I will be switching service making boost mobile richer

eric b	11/23/10
i payed my bill on the 13th of nov, and on nov 22 i got my service shut off and was told i had to pay 50$ again, screw that and screw metro pcs

tom

11/10/10

i have had a very bad experience with metro pcs selling less than qaulity phones , i purchased a phone that was defective , then i replaced the defective phone with my insurance , which i had to pay a deductable for, then 6 months later had the same problem with the replacement , metro directed me to nokia the manufacturer.who told me i was givin a refurbished phone & that they could not make repairs on refurbished phones & that metro should have replaced my defective phone with a new one, so now it seems i am forced to either buy another phone or use the insurance i pay for to obtain another refurbished & very likely defective phone , & pay another deductable for my trouble.this is how metro pcs treats theyre VALUED CUSTOMERS maybe its time to switch service providers to a more reputable company that will stand behind more qaulity products

Mark R Yarry, CEO The Conference Group PLC	11/8/10
Your phone service ( Trying to reach your sales department is appalling). Your two stores in the Fort Lauderdale area do NOT ever answer their phone. Your auto phone system does not connect you with customer service. We were interested in a bulk order but I doubt with this type of customer servicing we should proceed. Sincerely, Mark R Yarry CEO, The Conference Group, PLC 954 582 8358